Cox Cable - Billing

I wrote a check to Cox for Dec 2011. The check went through a ACH and then became a electronic check. The money was deducted from my account, but they show it was never paid. I don't care if they misapplied a payment. I paid. Now, the bank can't print me out a copy of my check because it became electronic, and it's gone. I have made phone calls, submitted paper work and documentation and have gone into Cox 3 times and have never received one response back. What a lousy company. They keep calling me about why I haven't paid my bill. See you in small claims court.

We have had Cox bundle service for over 10 years. In December 2010, we were contacted by Cox and sold on a 2 year 'price freeze'. We were told by the rep that if we agree to a Cox contract for two years, Cox will guarantee the bundle price of $144 per month (plus I think we got a $100 check card, or something like that) and we agreed to stay with Cox for the duration. Cox held the agreed price through 2011 but starting with the January 2012 bill they went up to $184 per month.

Cox billing department claims that we were getting a one year 'Video Promotional Discount' that expired in December 2011. Hence the rate increase. That is total B.S.

Cox refuses to give me my billing statements. I have gone to the BBB, I have talked to supervisors, reps, and emailed. I have even gone to the Attorney General of Arizona. They refuse to provide me with a billing statement, either online or in my mailbox. Why? Because I pay my bill ahead of time. Sometimes a month, sometimes three months. They say they will not give me a statement for my records if I pay my bill ahead of time. This is insane. Every company I have ever dealt with gives you a billing statement. If you pay ahead, you still get an itemized bill showing a credit. They simply refuse to do it. This is completely ridiculous. And the way I have been treated by anyone I have tried to deal with there has been short, rude, and with complete lack of understanding.

They seem to think it's stupid that I want a record of what I am paying them. They don't want me to pay my bill ahead of time! How idiotic can a business be? I am a good customer and have been for going on 3 years. It should be against the law for them to do this. I just don't know what to do to get them to give me my statements. I know they have them--they showed up briefly online, like for one month I saw a statement. Then they just stopped doing it again! So I know good and damned well they have them. They just refuse to provide them!

I want my statements. Bottom line: not only are they good for my own records, future credit rating, and just because I want them, it is the right thing to do. And they absolutely have refused to give them to me. They should have their ** sued off for this nonsense.

My experience rating for them is below zero. I have had the worst time dealing with these people! First instance, I had set up a payment arrangement against my bank account, for Monday after my payday. They put the payment through on Friday morning of my payday, which overdrew my account as I had no money in there yet. They didn't pay back my bank account, which I had to later close, due to not being able to pay them both back (Cox and Bank), and then proceeded to charge my Cox account fees for interruption of services. I had to fight to get credited, and still have no bank account.

I again, a few months later, tried this payment method with my new bank account, and again the person who set it up did not change the routing number, but had the right bank account in there, and it was returned now leaving me with service fees, interruption, and a huge bill. I am peeved! I now have no home phone, no cable nor internet! And yet, I have to pay fees and the bill! This is outrageous! Especially when I have questioned them numerous times, on why my bill is so high, and what can I do to lower it. Their answer has always been "you have the best plan we can offer". What is best for their pockets is not what is best for my own! I am done with Cox Cable, and hate to suffer the Holidays with no phone to call family,, or no fun TV shows to watch over the break. This sucks, but not as bad as the service I was getting.

I no longer have services with Cox, and I am trying to find a better provider! I wish there was a way to actually let these companies see what they are doing to day to day people like me. I am not rich. I work everyday, and I have a family who depends on me! I cannot allow a million dollar company to continue to rip me off every month! Did you know you are billed for your services, before you even use them? You get your December bill before the month of December is even over, and you ask yourself why you are constantly paying bills.

I saw an ad in Mar. of 2011 for $29.99 a mo. cable with Cox Communications. Having had internet service with Cox Communications since Jan of 2010 with very little issues, I called and was told it would be a two year contract on the cable to lock in the rate at $29.99 and in the second year the price for cable would go up to $49.99. I agreed to a contract for the cable. In early October, I upgraded the internet to faster speeds as I needed to be able to upload a good number of videos online, (videos of which I had permission to upload). In the very later part of October, it was realized that I would not need to keep uploading the videos, so I called Cox Communications to downgrade my internet.

We had Cox back in 2007, and I ended up canceling my services because they billed 30 days in advance, and I kept getting bills for over $200. So I just canceled my services. Then in September of 2011, they turned me into a collection company, saying I owed them $217. I called them to ask about it, and all the person could say is, "We don't bill 30 days in advance, and you just owe it." I tell everyone, "Don't have service with Cox." Their customer service is terrible and they lie about their billing.

My mother is getting billed on her Cox telephone invoices for toll charges coming from something called ZPDI at $5.00 a call. So far, this month's invoice only showed 2 calls; one on July 6, 2011 at 07:38pm AND the other on July 24, 2011 at 09:44am. Both calls placed from ** at a duration of 15 minutes for each call.

*** This is probably going to get even worse on next month's invoice from Cox because I believe these calls are coming up on the caller ID as 'unknown'. If this is true, then they have already called repeatedly again and again in the last week about 7 to 10 times. My mother is being charged for something we have no knowledge of.

I have been a customer at Cox Communication since March 2011. They went ahead and offered us a package including a phone, Internet, and cable services for $81.00 a month, after taxes for six months. My electronic statement and the paper bill we received monthly is always over $81.00 and have two different charges. I have gone to store multiple times to speak with someone about these charges, and no one seems to know why they keep appearing. However, they refuse to fix it, and refuse to let me speak with their store manager. This is the worst customer service I have ever received from any company. They cannot deliver what was promised and agreed on. They are never consistent with their services. Apparently, Nicholas ** (the store manager) is never around or does not have the time or to speak with customers.

My cable was shut off as I was late with the bill. My Bad. When I started with Cox, they had charged me $200 for deposit, $100 for TV and $100 for Internet. They shut off the internet on April 22 and continued to bill me for it. They shut off the TV on Jun 18. I received a closing bill that charge me for an extra month of internet. The rep said they could do that and that they had no record of my deposit of $200 so I could not dispute it. Where do I go to get this fixed?

In Sept. 2010, my cable bill escalated to an unmanageable rate. I called to cancel and was given a reduction to a rate of $71.55. The next bill came with a "Residential Price Lock Guarantee" This was to be for 24 months. I called Cox again to inquire to this term of agreement and accepted the contract only because of the rate reduction. In March 2011, my bills again began to escalate.

I called again to cancel and was told my 'promotional discounts' were only for 6 months. Also they were going to charge me 'early termination' fees for cancelling service. I would never have agreed to the 24 month contract had I known the 'Price lock guarantee' would not be honored.

I got a $50 fee for credit denial. I've never heard about a "credit denial" fee. Cox encouraged us to use paperless bill and automatic payment. I did that. But when my credit card expired and I didn't remember that I've used that card to pay Cox Service, they charged $50 fee for "credit denial". I've called Cox customer service to ask for a credit, but they didn't want to give us. I don't know what else I can do. I don't like the idea of going green and then getting charged for more and more. I will have to use paper bill and send payment as I've used to before without any fee.

After being a Cox customer for 5 years, they keep increasing the service charges with no service quality. They easily hang up on you and just bounce you to different departments. With the new feature of having contract for two years, they get people stuck with themselves with lots of liabilities. I accepted to close the two years contract with them since I had no other choice of service from another company in my complex. But they wrote my checking account wrong in their system and blamed me for transaction failure. They shut down my system and charged me with early termination fees. This is completely a setup. Their staff keeps lying because they know everything is verbal and you can't prove it. All my family members have the same and exactly the same thing happened to them. DirecTV is much better than them in quality of service and cost.

I moved my service from one location to another and when I ordered the transfer, they said there would be no charge if I transferred all the same services I currently have, as I was going to drop the phone service. However, once the service was established at my new address they slapped me with a $140 installation fees.

When I called them about it, they said they don't do free transfers, yet this is what I was told by one of their employees. In addition when they did come out, they didn't actually hook anything up except the modem because I hadn't yet moved my stuff here. On top of this, I spent about 4 hours of my time over a 2-day period because they kept screwing up the disconnection date at my old address as I needed it. I was working up until the day it was established at my new address because I need the internet to do my work.

They also promised to give me a credit to compensate for time and cell phone minutes spent contacting them which I also never got. The people at Cox are getting a way with fraud by lying to people about what they will or won't be charged, but then that's not the case when you get the bill. Someone needs to put a stop to this as it's not right to let them get away with their fraudulent activities and ripping consumers off.

I closed my cable account on July 27, 2010. I was and still is owed a refund of $108.16. As of today, still no check, and after numerous calls, still no answer as to when I will get my refund. Is there any legal binding in which a large corporation has to abide to when it comes to consumer refunds?

I had moved out of state and was with very limited funds. I was assured I would have this refund check within 4 to 6 weeks. It may seem like a little bit of money, but for a single mother with no source of income or assistance when I moved, $108.00 is a lot. My child could have had sufficient food to eat or school supplies. After many calls telling me, "You should have it by Friday," "You should have it by Tuesday," I gave up on hoping for this check and having to borrow money or go without food for myself so my child can eat. was economic and physical damage. This company had no issue deducting this money from my checking account, but to wait almost 3 months for its return should be illegal.

She talked to half a dozen representatives for several hours a day over about 3-4 days. They assured her our service would continue at the rate of about $145 month.

Today, a month later, I get a bill for $400 from Cox. My daughter went online to her banking site and discovered they had deducted two items from her account, one for about $160 and one for $43; neither of these deductions were credited to the latest statement of $400. Sheryl spent another hour on the phone today trying to straighten out this continuing mess and incompetence on the part of the Coxbundle team.

During the transition, our phone system went down, the internet didn't work and the TV was kaput, not due to what they have billed me for today, but while they were making the transition.

Consequently we will be shopping for a better program if we have to give up the bundle feature. The right hand doesn't seem to know what the left hand is doing, and the workers who do the installing, don't seem to have appropriate training. The rep we spoke to on the phone today was courteous and sounded genuine in wanting to straighten this out. She asked if we want to have automatic bank deductions; I did have when I had my own account, but I will not authorize it now for fear they will be deducting over $200 a month when they told us the fee would not be more than $150 a month. I see on the internet there are many complaints about the Cox service.

In January, I received a postcard advertising cable TV service, high-speed internet, and telephone service from Cox Cable for "under $40" a month. Our first bill was $200. Our second bill was $165, and our last two bills have been for $95 per month. When I complained, they said that the cost of installation had inflated the first two bills. The other bills were high because we upgraded our internet connection, since their low-cost internet was too slow to use. It was worse than dial-up.

I ordered service with Cox cable for the first time ever. I ordered the internet service they so heavily promote which I have been happy with. I did not receive a bill and finally called about mid-January. Betty said the billing address was to the wrong place.

Then I asked how much it was to. For two months of service I was thinking $100. Then she said something like $400. She told me I had a cable box and a remote that I was renting out. I explained I live in a condo and cable is paid for and I never agreed, had or signed for this other stuff. I had just ordered the internet service. She said it would go to a special group at Cox and they would give me a call in the next week.

I never get a call so I call back in and speak to Venessa. I had to explain the whole thing again and she said she would have a supervisor call me later in the day. I don't hear anything and get home from work to find a notice saying I owed a lot of money and to pay it. Well at least they had the address right now. I call back in and get Rob who I have to tell everything too again and I wanted to speak to a manager immediately. He tells me he is sending me to their leads VM and sends me to Vanessa's voicemail.

I call back in and get Vanessa and tell her I want to disconnect my service. She asks why. I'm boiling at this point and she finally talks me into giving her manager a chance to talk to me and to hold on the line. Or i could let the manager call me. I choose to stay on the line. She hangs up on me. Then Rob calls me and asks why I want my service disconnected. I'm to the last straw here so I wanted to find a group to vent to in hopes it can help this work.

Problems with Cox Communications. I have never not paid my bill. Mailed last bill in time to get to them. Was due on 12/12/01. They apparently received on 12/14/01. On 12/13/01 I was sent a delinquency notice, stating I must pay this bill and my next bill or the service would be shut off. I received the bill on 12/18/01. Their due date for the bills is listed as 12/23/01.

I called to state I had paid and had presumably mailed it in time to get there. They said it not only had to reach Cox by the due date but it had to be processed and posted, so the next time I should mail the bill earlier. I was attached a late fee of 10% of the bill because they posted the bill two days after the due date during the Christmas season and with the postal service slow.

I tried to reach billing information on the internet but it wouldn't go through (apparently a number of other people were also exploring this avenue of checking their bills on-line). I tried to enter a password to gain access to my billing information which also wouldn't go through. In order to fill out the internet form to gain access to my billing information, part of the form that had to be filled out included my E-mail address, so they could sent Cox offers and propaganda to me. This has nothing to do with obtaining access to my billing information. This also would apparently not go through. I backed out of this application and went back to work on my computer. In about 20 minutes I received E-mail confirmation that my password had gone through and I could now obtain access to my billing information.

In the meantime, I had called the company and been informed that I could have one "late fee" waived per year and that, according to my past payment records, there had never been a problem with me paying. I was also informed that the payment not only had to be received by the due date, it had to be posted. I work from home transcribing reports for a hospital and was not able to work for the rest of the night. I was thus not paid and the hospital's work was done done. I am fed up with these phone and cable monopolies and the tricks and stunts they are playing.

Mysteriously on 6/26/01, Cox Communications added $510.45 to my monthly cable bill. They said it was for the NBA League Package Pay-Per-View option and adding extended basic to my service. I currently have and have had the basic cable (no extended cable or cable box) which costs $10.12/month. So even if I wanted to order a Pay-Per-View, I would not have the necessary hardware to do so.

Coincidentally, the NBA season, including the playoffs, ended about a week before this charge was applied to my account. As far as the extended basic charge, which consisted of $24.06 of the $510, I never asked for or received this service. Three phone calls to Cox Communications' customer service have not resolved this fraudulent charge. Every phone call returns the same response of "We're checking on it." Cox has recently started sending threatening letters. I have not paid the additional monies and have no intention to do so.

Cox Cable cut my cable off even though I had paid the bill. I followed the instructions of their employee, Derrick and deposited the money in the Cox Cable Box located at the Dillons store. I was assured this was safe to do because the PSI (security trucks) pick up the locked box every morning and delivewr it to Cox. I have the receipt where I withdrew the exact amount of the bill from the credit union. Cox said too bad so sad and cvut my cable off anyway.

Upon investigating the matter, I learned that there had previously been a problem with Cox payments being lost at this particular Dillons store location. I learned this from a Dillons employee. And Cox says it is too bad I will just have to "make up the difference." We went in person to Cox and Carla said she'd turn our cable back on if we paid $82.00 right there on the spot. However, she stated the $77.44 would remain on our bill as unpaid.

She refused to give us information about what happened to the other people who had their payments stolen. Meanwhile we are cable less. I did tell her I thought I should file a police report.

We are going to have to pay the bill twice apparently. I suffer from fibromyalgia and stress is bad for me and this has caused a great deal of undue stress for me. Plus, we had to drive all the way out to the other side of town and be embarrassed and humiliated by Carla as she refused to accept any of our statements or receipts.

We vote for filing a police report and, probably more importantly, complaining loudly to the city or county authority that licenses Cox in Topeka. If Mary wanted to make an issue of it, she could also sue Cox in Small Claims Court.

I had a cable box that I had at 2902 E. Fairmount Ave. and when I transferred my service to 3815 N 16th St. I took the cable box with me. But the Cox Cable tech did not put down that I had brought the box with me. There was already a deposit on the cable box and they charged me again saying that they gave us another box which was the second box which I never received.

It took me two or three months to get the matter resolved because they thought he gave me another box. Now I turned in the cable box last month which I already had $150.00 deposit on it already and the bill came in last month before I turned in the cable box in the amount of $128.96 which was two month billing that we only owed on and when I turned over the cable box to the tech the $150.00 dollar deposit should've taken care of the $128.96 bill which they're saying that I still owe that amount.

In checking the City of Phoenix Web site, we somehow weren't surprised to find that there is a department that handles "business assistance" but nothing listed under "consumer protection." She might try complaining to the Arizona Attorney General.

One Sunday night approximately 6 months ago, I realized my cable television bill was past due. Instead of mailing it, I drove to the local Cox Communications office to place my payment in the night depository. When I arrived at their office, I opened my checkbook to write a check and realized I was out of checks.

Since the Cox office was about 25 minutes from my home, I went to a nearby convenience store and used my ATM card to withdraw the cash to pay the bill. I did not buy a money order because I assumed (mistake #1) that the night depository was secure. I returned to their office, placed the cash, along with my statement, into an envelope, sealed it and returned home.

Approximately one week later, I received a phone call from Cox, advising me my bill was past due. I explained to the rep what I had done. She said she would note my account and everything would be fine. A week or so later, I came home and my cable service had been disconnected. When I called Cox's "customer service" number, the rep told me I had been disconnected for failure to pay my bill.

I explained the saga to her. She told me that I couldn't possibly be telling the truth because they have not had problems with missing payments in the night depository before. When I realized I was getting nowhere with the rep, I asked for a supervisor and was connected with Linda. After speaking with Linda, I realized where the rep learned her condescending attitude...from her supervisor, Linda. Linda was absolutely no help and used the age-old customer care line, "There's nothing I can do for you, sir."

The call ended with no resolution. I waited a few minutes, cooled down, and called Cox back. I advised the rep what was going on and asked if I could give her my credit card to have my service restored and I would iron out the other issues later. She agreed. Before I gave my credit card to her, I asked if my service could be restored the next day. She said, "No problem." I gave her my credit card and she said, "The past due amount and reconnection fee has been charged to your credit card. Oh, one more thing, it will actually be next week before we can get your service back on."

I went through the roof, explaining that she had just promised next day reconnection. Again, I received the Cox Communication mission statement, "There's nothing more I can do, sir." I asked for a supervisor and was again transferred to the Mother Theresa of customer service, Linda. Linda must have just returned from a smoke break because this time, she overrode the orders and had my cable turned back on the following day.

I worked with Cox's billing department for over a month and was accused of being dishonest and naive (for placing cash in the depository) to no avail. It was becoming apparent to me that Cox had no intention of reimbursing me for the double payment and reconnection fee I was forced to pay. Finally, I wrote a letter to the General Manager of the local office, threatening a lawsuit. I soon received a phone call from a young lady who agreed, with a fair amount of animosity, to the refund.

Simply the problem is with billing credits & customer services. In a nutshell: Our Cox cable was turned off either the first or the second week of Oct 2000. A week later apparently they switched our cable service back ON (we were unaware of this as we started to investigate satellite dish options).

Dec 25 we (the entire house) decided to go with cable once again as it was more convenient and we had to sign no long-term contracts. So we initiated the "turn back on process" with the cable company. In the interim the cable had been accruing charges against it. I settled my past due bill amount of $150.00 (Cox received the payment Jan 5th). We proceeded to discuss the $150 - $200 credit for services never received, or I guess you could say we didn't know we were receiving the cable ... and the cable was turned on with the promise that the charges accumulated during Oct 15th (est.) until Jan 8. (again the period which the cable company and myself agreed I was not liable for) would be credited.

Well it is the 12th of March and my cable had been turned off yet again about the 6th or 7th time (it was also promised that the cable would remain on until the credit was executed) and I have just about had it. NO ONE returns calls ... THE WORST customer service I have ever experienced. Other than that, they have told me I owe $200+ and that's that ... no more deals no more cable ... no more callbacks (not that I received any to begin with) no nothing.

Someone opened a fraudulent account using my SSN. The account went into collections and appeared on my credit report. I paid the account off in the amount of $114.78 in error thinking it was in my name. Upon receipt of payment I found the account was opened by a Cynthia B. from Newport News, VA.

The collection agency, Commonwealth Information Systems, Inc. and Cox Cable removed the negative information from my credit report and ARE supposed to refund me the $114.78. This was supposed to occur on 11/15/00. However, I still have not received the refund check. I have sent a letter to Cox and left several messages for Ms. Fenton to call me in regards to this issue and I have not had a response. Therefore, I am reporting the company to the BBB and plan on taking legal action if they do not respond. I will be suing the company for negligence as they should have checked the SSN before they provided service. I have also reported this company to the Better Business Bureau.

The time I have spent trying prove to the collection agency and Cox that this was fraudulent account. After not receiving my refund Cox and being totally ignored, is very stressful. I paid money in error for someone else's wrong-doing. I also had to file a financial crimes police report, as well as file a fraud alert status with all three credit reporting agencies. This never would have happened if Cox would have checked the information that was provided on their application. They would have seen that the SSN name and address did not match the name and address on the application. I have plenty of paperwork to prove they were negligent and am ready to sue if necessary.

Retta should send a certified demand letter giving Cox 30 days to pay up. If they don't, it's a simple case that be handled in Small Claims Court. It's not really necessary for Retta to prove Cox was negligent, simply that they billed her for service she did not order.