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Anthony of Lowell MA (08/10/08)
I have filled out a complaint via the BBB. The BBB ticket has been open 12 days without any corrective action from Comcast. The issue is the web space management at the Comcast Company. I have had over 40 calls in regarding this single issue. Several phone calls have been over 2 hours in length. Nothing is being done about this issue. Every time I open a help desk ticket (by calling in); the tickets are closed without the issue being resolved. I have called every single day for 2 weeks in an attempt to get this remedied.
I have been told that I am well overdue for a refund, but it is the Comcast company policy that nothing is to be refunded/credited until the issue is resolved. It has been over a year, and I have yet to get a refund/credit for the web space issue. This issue still needs to be taken care of. I feel the company is not keeping their promise as stated in their terms and conditions. I have never gotten to talk to a Tier 3 technical support. Each time the ticket is entered, and elevated to the tier 3 tech support, the ticket is closed without being worked.
I called again today (30July08) to see the status of the latest trouble ticket. Much to my horror, I was told it was resolved. In reality, the issue has not been resolve, it has not been worked, it has not been fixed.. I am seeking resolution to the problem, as well as a refund/credit for the money I have spent for this service I have yet to receive. Settlement Sought: Refund/Credit for the money/time spent without service. Service made available as per the Comcast company service agreements to customrs.
Money has been wasted on a product/service that has yet to be properly provided. money has been spent on this product/service for over a year.Currently, i do not see a rebate in the process. Damage: money spent on a product/service that has not been properly provided. Carl of Chicago, IL August 10, 2008
Carl of Chicago IL (08/10/08)
This is by for the worst costumer service that I have ever received from any company. My ordeal began on Tuesday 08/05/2008. Upon arriving home from work that evening I discovered that my Cable, Internet and Telephone Service was not working, all provided by Comcast. I did not call immediately because I knew there was a storm earlier which may have caused the problem. The next day The problem still existed. I called Comcast off and on all day, only to be put on hold and disconnected time after time. The last time that day I held on for 30 minutes only to receive a busy signal.
The next Morning I started up again around 7am. By 8am I finally spoke to some one. He looked into the problem and told me that since my services had been off for two days, he would escalate the ticket and someone would be out that day. I waited all day long and no one arrived. That evening I called back and the representative stated that I did not have an appointment that day. She stated that my appointment was for the next day between 10am and 1pm. I work from 10am to 630pm, there is no way I would have made that appointment. He assured me that someone would be at my home the next morning (Friday) before 9am but definitely between 10 and 1.
After rearranging my work schedule I waited until 2 pm, no call no show. The gentleman I spoke to stated that he would look into it and call me back. I gave him my cell phone number, but I never received a call. The next young lady that I spoke to stated that she assure me that someone would be out after 7pm Saturday, after I got off work, no one showed. I received a call stating that no one was available and that my original appointment for Tuesday Aug, 12th between 10am and 1pm would have to stand. This is the first Im hearing of that appointment.
This was the last straw; I canceled my internet and phone services and will switch to AT&T. All of the conversations were conducted on my cell phone, some which lasted over 45minutes. My Cell bill is going to sky rocket. Im not foolish enough to believe that I will be compensated for that. I just want my final bill to reflect the time that I went without service and the stress, inconvenience and awful awful service that I had to endure. I will not recommend Comcast to anyone. Karen Barnaby of West Hartford, CT August 9, 2008
Karen of West Hartford CT (08/09/08)
About 14 months ago a Comcast technician installed high speed internet Service using a Netger router (purchased by me at the technician direction). When I lost the connection and after waiting a week for a service appt., the tech. said he couldn't or wouldn't service it because it wasn't their product even though Comcast told me to get this and they intalled it. HELP, HELP.
no internet hook up. Kyle of Auburn, WA August 8, 2008
Kyle of Auburn WA (08/08/08)
I was just informed that if your service with Comcast (at least here in Auburn, WA) was interrupted, YOU have to call CONcast and request your account be credited for the interruptions.
Well, I called, and told them I wanted credit for interruptions, and over a period of about 2 years, I was credited 246.57!!! They are now checking the rest of my service period, another 2 years.
It seems to be that they should automatically credit your account, ever other utility I have ever had, has ALWAYS credited my accounts for service interruptions. I personally think this is just Comcast being dishonest, hoping people will not find out about this policy, and not check their bills for the credits.
Call Comcast people, and have them credit your account if you have EVER had ANY serivce interruptions. They need to step up, and make things right, and I hope it costs them a pretty penny.
Patrick Sinclair of Alexandria, VA August 7, 2008
Patrick of Alexandria VA (08/07/08)
After hours spent trying to get a live person on the phone, I finally arranged for an installation between 6-9 pm. After waitng 3 1/2 hours in my empty house, no one shows. I leave, but get a call from a technition at 9:50 telling me he's m sorry. Next day I call to reschedule, all my information has been erased at Comcast. they claim my appt. for the previous day was cancelled. I have to issue a whole new order and wait another week for installation, and take moer time off from work. I have yet to receive installation.
Michelle of Santa Rosa, CA August 7, 2008
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