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Paula of Houston TX (08/18/08)
We have been trying to transfer our Comcast service from our old address to our new home. We had an install appointment on Saturday, 8/16/08, from 5 p.m. to 8 p.m. They didn't come. We called and were told the technician would call us but to call back in 1 hr. if we weren't contacted. When we called back in an hr., we were directed to call back during regular business hours. Starting at 9 a.m. on Sunday, we called and were told our ticket had been escalated and to call back every hour until the technician arrived, which we did. (please keep in mind, we were also attempting to move)
Everytime we called, we were put on terminal hold, transferred to dead lines, or someone's voicemail. We were told we had a 5 p.m. to 8 p.m. service appointment and to respect that appointment and quit calling but then told before hanging up to continue calling every hour. We were told they had attempted to come on Saturday but we were here. I was here all day Saturday. We were told they never came Saturday. We were told we already had service at the new address and did we want to cancel it. The call center is in Mexico City, several times they transferred us to a Houston, Tx call center but on other calls, we were told they could not transfer us.
We were not allowed to speak to supervisors. We were told they were too busy or that they couldn't help us but would not speak to us. Once, the person I was speaking to put me on hold and came back and said he was the supervisor, that he had no supervisor, that he had no one who supervised his work or that he reported to and that he could not help us in anyway. Then I was told that we never had an installment appointment, as it was Sunday and that I should call back on Monday. We were told several times that someone would be calling us, no one ever did. Comcast charges for installation so we were paying to be abused.
Finally, late Sunday night, a very nice man came and attempted to install service. Our internet is up (Thank God, as my husband's job requires he have home internet service at all times...he is on call) but our cable television is barely functional. We brought our old cable converter box to trade for a dvr/high def box. The installer didn't have the box we had ordered days previously. Instead of the channel package we had before/and were supposed to continue to have, we have part of basic cable. And we have yet another appointment to continue the install...on Tuesday. Does this mean the weekend's nightmare is unending?
My suggestion to everyone is: if you have any other choice for internet/cable service, do NOT use Comcast.
My husband took time from work to move, instead of moving, he stayed on the phone with Comcast and I stayed at the new address waiting for installation. I have not recieved the bill yet but Comcast charges for installation so I don't know yet how much we will pay to be so abused. Tracy Runfola of Arlington, VA August 18, 2008
Tracy of Arlington VA (08/18/08)
I am a very dissatisfied Comcast cable customer. I have recently discovered that for the past two years Comcast has been charging me for services that I have not been receiving. Every month, I have paid for an extra digital box when I have never had more than one box. I never requested this service and have recently found out from a helpful Comcast representative, Jarell Jones, that a technician made this error after making a routine repair. He never recorded that the non-working box was removed from my home. Subsequently, I have been charged 20.00-23.00 a month for the past 24 months.
Obviously, I would like a refund for the months that I was charged in error by Comcast. However, when I spoke with a Comcast supervisor, he informed me that Comcast has a policy of only crediting customers back 6 months. I do not understand how this can be legal. How can Comcast take money from me for something that I never received? I was charged as result of Comcast's error, and I believe that Comcast should do the right thing and refund me all of the money that I paid for a service that I never received. If you can help me with this situation, I would greatly appreciate it.
I paid 480.00 over two years and Comcast is offering to reimburse me 149.00 for only 6 months of that time. Can this be legal? I don't see any statement of a 6 month reimbursement policy on the billing statement. Is there anything I can do? Jennifer M Cato of Inwood, WV August 17, 2008
Jennifer of Inwood WV (08/17/08)
I'm getting ripped off on Comcast broadband service. I have the evidence to prove this fraud.
Paying for service I'm not getting! Ondria Lucky of West Haven, CT August 16, 2008
Ondria of West Haven CT (08/16/08)
I signed a two year agreement and was to receive a 300 gift check within 6-8 weeks. I've mad numerous phone calls to unhelpful and rude service reps who told me to stop calling because I was not going to receive my check. The original service rep who placed my order did it incorrectly and although my record shows I'm eligible, I have not received my promotional offer. I wonder how many other comsumers were scammed.
I would never have signed the agreement and to terminate would cost additional money in loss. I was counting on the gift card for gas and possibly to pay my comcast bill. Steffin of Miami, FL August 15, 2008
Steffin of Miami FL (08/15/08)
our internet service was cut off due to too much bandwith usage, thier words not mine. called to complain and no one could let us know how much usage we have used or how much bandwith usage is left for the month. or why our service was cut even though the comcast bill is paid promptly every month. why is this legal?
if comcast can't keep up with it's customers needs then they should stop advertising services they do not offer, such as unlimited internet connection (false advertising and neglecting to give goods or service when the other party has paid a premium for something is still called theft, graft, false advertising, and fraud. i'm sure i'm not the only one with this issue. class action anyone?
stress, time and effort lost toward finding a remedy to my situation. and feeling like i was swindled by an advertising job. what's that worth to any one of you? K of Sacramento, CA August 12, 2008
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