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Lori of Oak Park MI (08/26/08)
Approximately a month ago, my cable TV was giving me problems. I called Comcast during the week and spoke to a rep who told me Comcast could not come out during the week because they don't come out after 5:30 p.m. I made an appointment for the hours of 8 a.m. - 12 p.m. I waited and waited and at noon, called Comcast only to be told the rep (even when I asked him to read the appointment date and time back to me), put the wrong date down.
When I explained that I could not take time off from work and was not going to waste another day to get my Cable fixed.....I asked to speak to a supervisor as no one seemed to care or used the excuse there's nothing we can do about the mistake. I asked to speak to a Supervisor and spoke to a woman named Daisy. Daisy decided the way to placate me was to lie and tell me that my area had some problems and they were working on it.
Someone finally came out after 5:30 p.m. on a Thursday the following week and explained it was not a Cable problem but a problem with my TV. funny how my Cable worked the prior week. He also grumbled that it was his last appointment and he did not appreciate having to come out so late.
A few weeks later I went to watch Channel 1. I've been a customer for well over 10 years with Comcast and when I called to find out why I did not have that channel anymore. I was told they did an audit and I was never entitled to it. I could upgrade to a Digital package for an additional 35 dollars. Never in all these years have I received a letter telling me I was not entitled to that channel.
I see the commericals that Comcast has....I think they need to quit lying about the so called services they provide. And with costs the way they are. I'm certainly not going to dish out another 35 dollars for something they never, ever told me I was not entitled to.
Kelly Burris of San Jose, CA August 25, 2008
Kelly of San Jose CA (08/25/08)
After switching from Comcast to AT&T due to billing issues and poor customer service, my neighborhood went under heavy work from Comcast. While they were here, their technicians disconnected my AT&T data line and took the barrel connector so I could not reconnect it.
A few other people on my street actually had their cables capped with physically locked terminators. I'm not sure how they get away with this, but from what i've been able to find online, this happens quite often.
David Campbell of Southgate, MI August 23, 2008
David of Southgate MI (08/23/08)
I no longer receive services provided by Comcast and have made multiple attempts to return the equipment left in my home by THEIR TECHNICIAN. During each attempt I am told the equipment I have does not belong to Comcast however it is the equipment that was provided to me by their technician. Comcast has reported a significant dollar amount negatively on my credit report and refuses to accept the equipment THEIR TECHNICIAN left in my home.
My overall credit rating has dropped with all three bureaus as a result of this action by Comcast. Donna Sadowski of Kennett Square, PA August 23, 2008
Donna of Kennett Square PA (08/23/08)
Called comcast to have service in new apartment. They said I had to call back after the current tenant issued orders to disconnect. Called back when this was done, Their computers were down. Called back again and was told that I cannot call until the previous customers account is closed and all services are turned off. I told them, I never heard of a company that could not make arrangements for the next tenant to move in and have services provided on their move-in date. Said sorry, cant take order til account is closed.
If Verizon Fios were available, I would go that route. I will downgrade my services from Comcast when I am finally able to speak to someone about setting up service. If you are moving into someplace on the first and the old tenant has service until the 31st, you cannot call until the first. This is a hazard to anyone that requires emergency phone service. It will not be available on your move-in day!
Jhonna of Pleasanton, CA August 19, 2008
Jhonna of Pleasanton CA (08/19/08)
We made 2 check payments for our MI comcast account but have accidentally mailed it to their Seattle PO box, which is for CA accounts. the checks has a complete information in which account we are trying to pay, but they applied it to our Comcast CA account which is so stupid because it doesnt even match the amount of our CA Comcast bill.
So I have to call MI comcast and told them about this, I even called CA comcast to have that payment taken out of our CA account, a supervisor told me she'll take care of it to be applied for our MI comcast account. But 4 weeks have passed and never this problem, I have called them every single day.
They have disconnected the service, we have to pay by credit card, they charges disconnection fee, and they kept wasting my time for at least 30 mins to more than an hour every single day. Paula Watson of Houston, TX August 18, 2008
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