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Thomas of Sewell NJ (08/27/08)
I have had Comcast services for some years and never realy had a problem until recently. One of the services is high speed internet with email. About 8 months ago I lost my email-out function, although the email in is fine.After calling numerous times and getting a different rep each time with a different answer, but no solution I found complaints on line similar to mine.
It seems many people like myself have had some of their account info used for sending spam. I have never sent spam in my life and this seems to be a problem of Comcast's. Their easy solution is to block our email-out without an explaination or refund.- T. Clancy
This is a service that I need and rely on and they are illegaly charging for it without suppling the service. Angelo Cafaro of Mahopac, NY August 27, 2008
Angelo of Mahopac NY (08/27/08)
Constantly having problems with Digital Voice, Cable and Internet Service. Constantly calling them OVER and OVER again. They have the most incompetent bunch of illiterates I have ever spoken to in my life. I am so frustrated! I wish I can cancel there service but they are the only cable company in my area.
Cindy Haire of Jonesboro, GA August 26, 2008
Cindy of Jonesboro GA (08/26/08)
We have had Comcast for several years and it has slowly gotten worse. We have the televison,internet and phone service through them. When ever it rains even a sprinkle, all three services go out. On the 13th of the this month they sent out a tech who told me my problem was not in the house but on the box outside. He said squirrels could have gotten into it. He told me someone else would need to come over for that. I ended up having to hire someone to work for me at my shop that day just to be told he was not the one who needed to be sent out. I asked him if I needed to be here for the tech outside and he said no.
Yesterday and today my entire service was out again from the rain and they said they had repaired that problem on the 15th. I told them I was having the same problem and wanted new service equipment run or I would be cancelling their service. They were suppose to be here between 11-2 and it is 4:06 no show.Other people that I have spoken to that have Comcast do not have this problem. They say they have pixeling, but they have not lost servive as much as I do. There is no problem when the sun is shining.
I have paid for service that I am not getting. I keep track of non-service only to be told that unless I report it I cannot have it deducted. I can't report it when I do not have phone service. I have had to pay some one to work for me at my business to be home. Sylvia Westlye of Lafayette, CA August 26, 2008
Sylvia of Lafayette CA (08/26/08)
We moved from one side of Lafayette to the other. I was told by Comcast to bring my equipment to the new location and a transfer of my services would be completed. The Comcast employee who came yesterday, was a contractor and assured me that all services had been sucessfully transferred. Before he left, I checked for a dial tone, my email and television stations. I did not call my home number from my cell number, which I should have as my telephone number was changed without any notification to me. I noticed the change when I logged on this morning to retrieve my email messages. At the bottom of log-on page it states how many new emails and voicemails I have received per email address or telephone number.
Had I known that my telephone number of 21 years would change due to digital issues by Comcast, I would have switched back to AT&T. So far, customer service has pretty told me sorry, there's nothing we can do. Mark, a supervisor (ID #34185) ,stated it would be at least 48 hours before they would know if they could retrieve my number from back from A T&T. I have ordered checks with our new address and home business cards. Please Help!
A side note: the Comcast voicemail system goes down often. We lost a lease as the lease agent called left a message which I wasn't able to retrieve for three days. We needed a quick answer and thought she was dragging her heals. She is a high strung individual and so we didn't want ot bombard her with calls and waited until she called back - a message we received too late.
*Checks need to be reprinted. *lost lease on a Moraga condo *Stationary needs to be reprinted. My time to contact friends, family, school and business contacts of telephone number change. Piper of Plymouth, MI August 26, 2008
Piper of Plymouth MI (08/26/08)
I switched to them in February from a satellite company because they promised me a bundled rate of 60 for 12 months. Now I am being charged 100 a month. I got 1 extra service (HBO) and I have 3 boxes, of which I pay 7 extra a month for (all of which I got when I signed up for the service and I was paying the 64,79 as promised). I got rid of the HBO because that was 16 more a month. I still have the 4 starz package. The person on the other end told me that the rate for the internet that I was getting was only for 6 months. Yes, that was supposed to be a part of my 12 month bundled service. I tried to get rid of STARZ just now and they said they would have to charge me 5 just to delete it.
So when I got that news I told the girl I wanted to speak to a supervisor. She said there were none currently available. I told her I would wait. So I waited. And waited. And waited. I waited for over an hour (my phone has a minute timer on it) and still no supervisor. I finally hung up. I am disgusted that I am a PAYING (never been late) customer. Does anyone know what I can do to maybe get my rates back down? I already told on the other end that I was offered a better deal with dish network and she IGNORED it.
other than losing an hour and 12 minutes of my time i am losing about 40 a month. Lori Silberstein of Oak Park, MI August 26, 2008
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