Comcast Cable Service

Sales rep I met setting up the services at work talked me into getting a home internet service with Comcast. He set my services as a business which I did know till the day I tried to cancel the service about 16 months later. I was also told that there is a 36-month contract and I still have 17 months left and need to pay $850 early termination fee. The sales rep does not call me back and Comcast refuses to let me speak with the manager. I have tried to fail a complaint against the rep for misleading me but no one at Comcast seems to be interested in hearing it. When I called to ask about the recent increase in the monthly services from $59.99 to $67.99 and expressed the idea of looking to find a different provider I was not told about the early cancellation fee. Instead I was treated with attitude and sarcasm without a word about the termination fee.

I feel very deceived and angry for the way Comcast representatives treated me from the day I sign up not knowing what I am committing to till the day I complained about the increase. The contract obviously does not forbid the increases in service charges and as a customer with contract for 36 months I have no recourse but to put up with anything they throw at me. I do not feel that anyone can make you sign a contract without guaranteeing something in return like the rate.

From the September of 2011 my TV and internet service has been off and on almost daily. I have been calling Comcast at least weekly about the problem. Well, it is two pages of all the problems I had dealing with Comcast during that 4-month period and I am sure many of you have been there anyway so there is no need to go thru the whole nightmare.

Last week I gave up and filed a complaint with the state of Florida. A few days later a woman from Comcast called me. Christina ** called and gave me her name and then mumbled something and just twos were clear and it was "Comcast Executive". To her credit she listened to me for at least ten minutes that it took me to list all of the problems I was having with my Comcast service. When I was done she explained that she could only compensate me for 3 of the 4 months I had had countless problems with them. She explained that there was not any record of me calling about service problems in October 2011.

This really got to me considering all the time I had wasted with Comcast on the phone and the crappy service I was receiving and paying $150 a month with no movies or sports of any kind just an HD add-on. I told Christina ** that I do not even care how much she was willing to refund me and that I was not going to lie and agree that what she said was true about October 2011. Then she offered to send out a repair truck that day which in the past few months meant waiting 6 or more hours for them to show up without even phone call. So I had to find a day that I can waste 6 hours or so. I declined.

The next day the state of Florida sent me a copy of the email Christina sent them that morning and here it is:

"Dear Sir/Madam:

This letter is in response to the complaint filed by Stephen ** on January 19, 2012, regarding a service complaint that he has had intermittent service issues.

We do not have any documented service issues after the completed service call on September 30, 2011. Several offers to schedule a service call to verify claims of service issues were declined by the customer. The customer has been compensated for the documented service issues which occurred in September. A one-time credit in the amount of $25.76 has been applied to his account. He has also been given a $20.00 a Customer Guarantee credit in September for the late arrival by the service technician.

We deeply apologize for the frustration this experience has placed on Mr. Peterson. In an effort to make up for his time and frustration, we have given service credit.

I trust that this provides your office with the information required in this matter. Please do not hesitate to contact me directly at ** should you have any questions or need additional information. Comcast looks forward to receiving confirmation upon closure of case # **.

Sincerely,

Christina **"

Well, as you can see Comcast decided to punish me for not agreeing to the 3-month offer and she had set me up on, stating she will send out a service truck while she was talking to me on the phone Now I have something here that is unheard of: a direct phone number to Comcast's executives (904-374-7701). Please use it wisely.

I've called in for the fourth month in a row about the same problems. They have been charging me before my promotion is up. Once they correct it, they carry over the adjustments (credits) to the new balance. They tell me one thing and do another. Every month I'm being overcharged.

Issue 1) Rather minor, but here for completeness. After cancelling my Comcast service, I was told that they owned my cable modem, and they attempted to charge me for my own property. That disagreement only took 5 or 6 weeks and multiple phone calls to resolve, so I guess we're making progress.

Issue 2) I cancelled service and returned my equipment on the 13th of December, but on the 15th of December I was incorrectly billed for the month of January.

After numerous calls, we've been repeatedly told that Comcast does not bill in advance, so they don't owe us the money from their erroneous January billing. Unfortunately no documentation is offered to support this position. In direct contradiction to these verbal assurances that they have a right to steal our money, it's clear from all of Comcast's *written* documentation that Comcast does indeed bill a month in advance, not in mid-cycle as their staff has insisted. All of our billing statements, the installation invoice we retained from 2003 (when we initiated service), and their corporate website state quite clearly that Comcast does indeed bill a month in advance.

That is, until it's time to cancel.

I can find no reference to mid-cycle billing on their site and in fact the only time it's been referenced has been during verbal communications with their staff. In a curious twist, we went to their service center and before we told the associate what we had come to discuss, we asked them if their policy was to require advance payment for the following month.

They then, without hesitation, acknowledged that to be the case. That is, until I told them I wanted to be reimbursed for the final month, at which point the story miraculously changed. Then our advanced payment for the month of January was characterized as a mid-cycle payment for the month of December.

Comcast staff is quite clearly confused on the difference between billing cycles and service periods; it's unclear if this is by intent, or just the result of regrettably substandard corporate training. Of course this confusion is only tolerated because it results in more money flowing to corporate coffers; as a software developer who has worked on billing systems, I can assure you that had the confusion resulted in a loss for Comcast, it would be corrected quite quickly, likely resulting in the termination of those involved. But 'happy accidents' redounding to the benefit of Comcast seem to be tolerated with remarkable equanimity.

Here is a link to Comcast's corporate policy, straight from the website. I can also provide any interested parties with scans of the installer's invoice from 2003 as well as every bill we've received over the course of 8 years, all of which clearly state this policy, as well as the fact that the mid-month billings apply to cable service for the following month.

http://customer.comcast.com/Pages/HelpNFC.aspx?id=Article-understanding-your-bill

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So in my mind, one of these things should happen:

3) They should reimburse me for the improper billing for the month of January.

I called Comcast to reduce or eliminate my service due to rising costs. I was sent to the retention department and offered a price of $120 from $160. I told the guy I would talk it over with my wife and call him back in 5 minutes. I called back and was told that I couldn't be directed back to the same person. I told my 2nd rep that I would take the $120 offer, but the rep said there is no way they could offer me that price. At that point, I started to become angry. I asked to speak with the manager and was told the manager was not able to speak with me. I was directed to customer retention, and the 3rd rep offered me $158. I hung up in anger. I called back again and the 4th rep offered me $147.

I asked to speak to a manager and wanted to have the $120 deal. I was then directed toward a 5th, 6th, and 7th rep. Each rep gave me prices from $140-160, all completely different and every rep said that the $120 deal was impossible. Basically, they're calling me a liar. I asked how each of them came up with a different price for the same package, and they all said they weren't sure. I was told a manager would call me back after 5 hours of my day spent on the phone with Comcast, but no manager called! I am completely disgusted, and exhausted from it all. To say I'm angry is an understatement. There should be another box to rate your overall experience as ragingly pissed the *** *** !

My cable went out on Jan 24th. I contacted Comcast, the earliest they could send a repair person was Friday, Jan 27th between 5-7pm. I called the next day and they were able to elevate me to between 3-5pm. I gave them my cell number since I was to be out most of the day. Thursday, I received a robocall confirming my appointment. Then Friday, around 2:30, another robocall to my home number, luckily my husband had returned home early and reconfirmed again!

When there was no tech at 4pm, I called Comcast and was told the tech was running late but would be there soon. 5pm came and went, no tech. I called again after 6pm, the tech was still on the way, I ask for a supervisor, he will call me back. I wait 30 minutes, no supervisor call. I finally get a supervisor and am told the tech will call within 30 minutes. Guess what, no call. I call Comcast again and refuse to hang up until I get an answer, after 40 minutes, a supervisor gets on phone with me and goes into the call history. She then tells me the tech came to the house and no one was home! I then went ballistic.

We were home since 2:45pm, the tech was suppose to call before coming, and never rang the bell or knocked on the door. It was Friday night, 7pm and just wanted to go home. The supervisor I spoke to about this also told me that I was scheduled for service Sunday 1-3pm. Another day wasted. She said, she would contact dispatch to try to elevate my service, that is Comcast babble for you are screwed. This is not the first time I have had problems with service calls from Comcast. And it should be my last, but I'm not sure any of the other companies are any better. You would think a multi billion dollar company would hire a few more techs to service their ever growing client base.

We got our most recent bill and noticed it was really high. When we looked at it closer, Comcast had added a premium station to our bill (something we did not order). When we called them they agreed to credit it but couldn't tell us why it was charged in the first place. When I called back later to verify how much the new bill was, I found out that not all the charges were credited. After working through that, the clerk advised me to just pay the whole amount and the credit would show up on the next bill. I will pay it because I have a feeling that I will get hit with a late charge or something. Really poor business practices.

After being a customer of Comcast for about two years, and having many problems with them before, I moved from Virginia to the District of Columbia. Before moving, I put in a request to have someone from Comcast to come pick up the equipment that I had of theirs, but no one ever showed up. When I moved to DC, I called Comcast, and asked if I could take the equipment to an office in DC. Their response was no, and they would send me a box to put the equipment into, mail it back to them, free of charge to me. I said that would be great, however the box never came, and I received a call from someone from an outside company, asking about the equipment.

I told her that they were supposed to send me something, so that I could send the equipment to them. She told me that she would send it off, but I never got it. I called and spoke with Sylvia in billing, to settle the remaining balance on the account. I paid for the last month of service, but not the equipment. I told her the situation, and she told me that she would mail the box off to me, but I never received it. After checking my credit report today, I realized that Comcast has reported that I owed them. I am outraged, because I have spoken with numerous people that stated they would send me what I needed, in order to return the product, and Comcast never notified me to say that they were turning my account over to collections, not even when I spoke to Sylvia, to pay the balance off.

Comcast are a bunch of damn crooks, all they do is keep adding charges and keep raising the rates all the time. Never seen such greedy ** in my life. They were good at first, till they knocked all there competition out and now they are just plain criminals. We all need to stop in and start boycotting the crooks.

My internet service has been going in and out for about a week. When we called customer service to report this i explained to them that i have 3 home school students who rely on the internet to go to classes. They advised that they would enter this service call as expedited. Shortly after this dispatch called and said they could not come today but would have to wait for the next day. I made sure i was home and that my phone was in my pocket so that when the tech called i did not miss the call.

It has been my experience that if you miss their call and even if you call right back they skip you and move on. So I waited and just before the window was about to close I looked out the window and saw the Xfinity truck driving away. The tech never tried to call and I highly doubt he even got out of his vehicle. I say this because my door bell did not ring. . I tried running out the door to catch him but could not. I called customer service immediately and spoke to a Supervisor who said all she could do is put in for another 24 hrs. appointment. No help at all, I asked her to call dispatch but she refused stating she could not do that but would not tell me why. She advised that the best she could do to enter another expedited call for service but it would probably be another 24 hour wait. So I am now waiting to see when or if someone is going to show up because I was never advised.

Customer service is no help and the continuous attitude that the customer can just wait is annoying. My kids rely on the internet to go to school. They have 5 classes a day and recently they had midterms. One of my daughters may get a failing grade because she did not get her test in in time because the internet went down in the middle of the exam. I asked for and got a credit for the service and the missed appointment but this is not a proper compensation ($30) in my eyes because they could care less, my hands are tied attitude of the customer service rep and then someone who claimed to be the highest supervisor available. I have phone, cable TV and internet with them and may probably change because of this incident.

I have been a long time customer of ComCast for years. On January 3rd my apartment was lost to a fire and severe water damage as to where I could never go back. The following day I called and explained what happened and stopped the service. Today is January 25th and they are still harassing me about the equipment. Then I moved into a new place and the service was turned on January 14th so the mailboxes are outside my apt and the guy sees a # 3 (not my unit) and connects it to them, but it must have been on in my apt already.

On January 15th in the middle of playoffs second quarter the cable goes out, I speak to a very ignorant man named Hassan who assures me that in 15 min all should be well. 45 minutes later I call again, then another winner named James proceeds to tell me, "Oh your cable is off!" Then I ask to speak to a manager in the Jacksonville FL office. He then connects me to on purpose to a closed office (where do they find they people?).

On Monday after 11 tries, I finally get in contact with a Manager Matthew **. He explains that the rep that came out connected the wrong unit, great! Then I go through the whole story and he states "ok fax me a copy of fire report" I did. Then he seems to say I had a credit on previous account since I had just paid my bill on 12/31/11 and home was destroyed on 01/03/12 ( go figure) Then he says he will fix the problem with the cable and the old box. Great so I thought.

On January 23rd I get a bill? When Matthew told me I will have no cable bill for two months and he will fix the box issue. Now I have received a call every day since the 18th about the equipment, no clue about fire or anything else and a new bill. **? I'm 43 years old and have been in the Sales and CSR industry for 25 years and these have got to be the most ignorant, uneducated morons that I have ever had the misfortune to have dealt with. This is all typed while being on hold for 25 minutes to speak to a manager. Yeah Right. Hung Up! So still no resolution. I Hate Comcast! I'm on to the 85th call

Over 6 hours spent trying to get new DTA boxes to initialize. Comcast does not have customer service. They are a monopoly and know it and respond to customer service accordingly, that is to say they do not respond. A class action suit is in order in the Lee County, Florida area.

I was watching the president's state of the union address when my cable went out. I called Comcast three times. The first time, the rep disconnected me. The second and third time, they couldn't do anything for me because their system is updating from 10 pm to 8 am. They couldn't access any accounts, but I didn't have an issue with my account, just signaling problems. So I have to sit here with no cable service all night!

I am a long time Comcast customer; I use their services for phone, internet and TV for both my home and business. In October, I moved my household and got Comcast service at my new home. Since I own both homes, I had service at both residences for a period of time. During one of the many visits to my new home to get my new service hooked up properly, I turned in my cable boxes from my old home to their (contractor) representative. I asked if I needed a receipt and was told that I did not.

A few weeks later, people started showing up at my doorstep to collect the equipment. Then phone calls started. Then threatening letters and finally collection notices. I have called multiple times and even stood in line at the local Comcast office, explaining all along the way that I turned the equipment in to the Comcast representative that Comcast sent to my house. I opened a ticket with my visit to the office during the holidays and was told that I would be contacted by January 13th. I was not. I called on the 14th and spoke to the finance group, leaving my cell number and being assured that I would be contacted. I never was. Finally, I have received a collection notice telling me that my very high credit score is now being impacted. Last straw, I am now fighting back after being harassed, ignored and finally injured by Comcast over your internal mistakes.

I was told by Comcast that I needed to get XFINITY free upgrade because analog signal would be terminated. I applied and received package to install. First the TV top transmitter did not work. I called the tech. We went through the install process with no luck. I was told to send back TV top. It was sent in a box for shipping item back plus postage. Time spent was over 3 hours. I received new TV top and followed instructions but nothing happened. I called tech support and followed instruction--no signal. Total time 4 hours.

Went to chat help. The tech took control of unit and digitally connected it to the system; it did not work. Time spent was 5 hours. Got with techs again and we tried one more time. Same results. Time: 4 hours. Finally a tech said they did not know what was wrong and they're going to send service tech to home, which they did. He said they did not search the zip code 31401, which uses channel 4 not 3 they had been trying to setup on. He said 31401 is a small area in Sav. Historic that is programed for channel 4.

We changed settings to channel 4 and all worked. The tech was very good. Then I get my first bill and I am charged for a tech visit and additional fees for XFINITY TV. This X pack was promoted as free. The tech was sent by you not requested by me. Took TV top box back to Comcast office. Time with tech and return: 3 hours. You charged me for visit for XFINITY set up. I will not pay for extra. You can come get it all. Newspaper news January 24, 2012 front page says XFINITY reps to check on service and want feedback, send one. I will explain in detail the problems I have had from day one!

I am just so disgusted with Comcast. They are the only cable company in my area and conduct their business just as such. As much as I would like to change companies there is only the option to go with dial up. My account is almost 30 days past due. I just added cable television service 48 hours ago. I called to have an extension on my payment until Friday and they advise me they can't because the account is past due, and that the reconnection fee is only $5.00 if my Internet is turned off.

It is ok to increase the monthly charges on a past due account but not schedule extensions to prevent additional charges from being added. This is absolutely crazy, and I really wish there were more option in the area as I would have cancelled them years ago. I requested a formal complaint address, email or number and was given the general toll free line. Who do you petition to allow alternate companies in your neighborhood?

I'll keep this short and sweet! They never gave me internet service without outages of 200 to 300 per year. From 9/09, through 12/23/2012, we're constantly overcharged. When I canceled, I was not under contract, because I would not pay the new (regular) rate. Now, I believe, as a normal course of action, they refuse to refund $34.70 that was a credit to my account. No one from the management will even talk to me, including their local office manager. Class action suit, anyone? The desk phone for the office manager is **. Her name is Nancy **.

falsas promesas por comcast nos enganaron con el servicio solamente para que isieramos contrato con ellos

Before signing up for Comcast, I purchased a cable modem so that I wouldn't have to pay rental fees. However, the MAC ID of the cable modem shows in Comcast's system as a rental device somehow. I do not have the receipt for the device, so instead of proving ownership, I've been trying to get Comcast to prove the history of the device. When was it registered as a rental device? When was the device received from Motorola? In other words, I want to know the history of the device before it was supposedly rented to me. However, Comcast will not provide this information to me. On each of the 3 occasions that I've made an inquiry, I've been told simply that it shows in the system as a rental. After more than 1 year, I finally gave up and purchased a new modem.

We moved to a new location and needed to start cable and internet service. We've had Comcast before and knew we weren't going to enjoy the experience but we really didn't have any other options. This experience surpassed our expectations. The original time block to set everything up came and went with no tech showing up. After 3 failed calls, either being disconnected or waiting almost an hour to be transferred, and 2 hours past the original show up time frame the tech finally shows up.

Without even making an effort the tech stares up at the cable lines for a half hour then comes to our door and tells us she can't do anything because she doesn't have the right ladder. We finally get someone out to get everything hooked up. They tell us the original tech could have used the ladder she had, but they're really nice and get everything together for us. Comcast also gave us a measly $30 credit for our trouble. Fast forward a few months. We've been having nothing but trouble with our internet and TV.

One day we would have a channel, the next we wouldn't. One minute we'd have internet connection, the next minute it wouldn't be working. When we originally set up our TV, my husband reiterated several times that with the package we're getting it included a couple of our favorite channels. After a few months all of a sudden those channels disappeared. We apparently were told the wrong thing and now we have to pay more money a month and get these stupid boxes to hook up to our TVs.

Fine. We played their stupid game and we enjoyed having On-Demand for a little while and then all of a sudden that stops working. We attempt to hook up the boxes to our TVs and they won't work. After being told 3 times to wait and 2 days go by the 4th call produces a tech. This tech did show up early but after a half hour of looking at things we were told that now we have to go get new boxes and the reason things haven't been working all this time is because the people that set things up didn't connect things right.

We've wasted half of our day and my husband has to waste gas to go pick up new equipment because their items don't work properly. God forbid the tech would have had extra boxes in his truck. We still don't have working TVs in our other rooms and our On-Demand still isn't working. Comcast is the worst cable provider I've ever encountered. I wish they would take their stupid commercials off the air that boasts about improving customer service because they haven't improved anything.

Mr. President of the United States, or anyone please investigate Comcast and their bogus charges every month. Every consumer is being ripped off by Comcast. I am being charged for singular service when I have 3 accounts with them under the same name, but they are charging me as a single user. Now they are charging me a deposit after having service for five years plus and they want to charge for each box at every location every month. With taxes on all these charges, it adds up to a significant amount to a depressed economy already. Please help. Should we buy food or pay Comcast extra money for nothing?

Comcast Xfinity steals and if you don't catch them at it, they will keep your money. This is how they do it. You move to another address and reinstall Comcast in your new home. You have already paid the Comcast Bill in advance. You have paid your last month's bill and owe a zero balance. As soon as you move into your new home, two weeks later, you get a new bill. These are the charges they add, with the excuse that "someone forgot to give you a credit on the other bill."

3) You may have already paid $200 in a deposit.

Instead of your bill being for a previous month or the current month, you will be charged again for a month in advance, a new bill for the bill you already paid last month at the previous address and your bill will be around $260 to $300 instead of around $95 to $100 (includes Cable TV and Internet).

Now, if you do not check your bill out, and call Comcast, they will keep all the money you send in. They will not correct the bill and claim that "oh well, that's how the bill comes out when you move to a new address."

I had to call twice and demand that I speak to a supervisor and threaten them with contacting Consumer Fraud and the State Attorney General's Office if they did not correct my bill. I was then told that "yes" they would adjust the bill and "give me credit for payment for the previous months bill...that was paid in advance." To date, they have not done so.

I am so angry at being defrauded by Comcast that I have just signed up with another cable and DSL company and will save about $80 a month.

Check your bills, especially if you move. Comcast and all the other service providers you may have contracted with because they know what the are doing and figured out that most of you people are too trusting and will just pay the bill. If I had paid the bill, along with about 5 million other Comcast providers who also moved this month. Comcast would have collected $10 million dollars in your money that you would not get back, because you didn't know.

Comcast are Thieves... watch your bills every month... especially if you move.

I am unable to connect with a live person at Comcast to explain my problem. Recording keeps saying they know the problem and are working to fix it. I didn't even get to explain my problem. They have left 2 automated phone recordings saying my problem has been fixed and if I need to call them. They give me the same number as before and that says they are still experiencing the problem and hang up on me. I don't get these people. This is the worst customer service I have ever received.

In December of 2010, I called to cancel Comcast cable. I was moving. The CSR and I spoke for over an hour. By the end of our conversation I had agreed to keep the service. Gloria, the Comcast CSR, stated I would get Showtime free for 3 months and HBO free for 6 months, for $69.98 for the cable and the internet. What a deal, or so I thought. The monthly billing was actually over $90 per month and I didn't get free Showtime so I called to cancel. Comcast stated I had agreed to a one year contract verbally. I disputed the contract and they said they had a recording of the agreement but couldn't play it for me. I disagreed but they gave me my free Showtime and told me the excess charges were taxes and equipment rental fees.

I called again in March, June, August, and December and never received a copy of the contract. When I tried to cancel in January of 2012, I was told I was on a two year contract! The whole year I was told it was one year and now all of a sudden it was a two year contract. I disputed it again today and Comcast Manager Cathy stated she would look into the actual terms of my agreement and get back to me on Monday!

Getting calls from Comcast or making calls to Comcast makes me want to vomit! I'm a senior age 78 and wife 78, and we get all these phone calls soliciting services from Comcast. These calls cause us to get out of our chair or quit bathing or use other methods to get to the phone to listen to some uneducated robot go through a solicitation. Trying to get into your system to stop these calls is nearly impossible and requires sitting and listening to automated music and messages only to finally fall asleep or hang up.

Your company really demands a competitive market or management with some with more than Burger King mentality. We, seniors, do not deserve to be abused this way which includes the loud advertisements when the sound automatically goes up so you have to get up and again, get the remote and shut the thing down or off. Your company has to have the worse public image of any company ever on the earth. I hope one day, management has the need to call their doctor and be put on hold while the nurse plays a message about all the surgeries and techniques they offer their patients and they can combine these treatments maybe to offer a brain transplant but offer that sweet music like your time is of no importance. Take heed. The customers have the last word and competition will correct this problem.

It never fails when you want to speak to a customer rep, you always get this stupid recorded messages "we are sorry, currently we are experiencing higher than normal calls". ***! This message is received every time I call. So if the message is by default or for most calls then they are not experiencing "higher than normal calls at all, it's just that you are understaffed. I'm currently on the phone for 37 minutes and counting. Seriously, how long does Comcast expect a customer to wait? End result is I will either get cut off or give up. Total waste of my time!

Short version of it, I moved to new apartment 3 month ago and ask Comcast to move my service to new address, pretty boring so far right? Now, when the fun had began! I started to receive bills for [1] apartment I do not stay in any longer, [2] my new apartment, of course and [3], my next door neighbor to make it fun. Now, no matter how many calls I made or whatever I would try to say, it would not matter because this people absolutely out of control and never had to pay any consequences, ever for their actions. They would simply hang up on me or throw me back into the waiting line and such. I would love to go to some kind of court hearing or some kind of testifying against Comcast. They need to be held responsible for so called "service" they dish out to the public!

It appears that the cable companies are doing exactly what the cereal companies were accused of years ago: getting together and doing some price fixing. And we are the ones who lose. Does anyone oversee this kind of thing?

Instead of providing technical support to correct repeated problems with the internet connection, Comcast told me to contact Xfinity fee-based service. Comcast simply does not own-up to their commitments to provide satisfactory service! Moreover, they claim that they 'no longer support' a router that they provided only 7 weeks ago! Comcast employs various deceptive and time-wasting methods to frustrate customers! I am a thoroughly frustrated and unhappy customer, with no choice! Comcast has a monopoly on broadband service in my area, and their arrogance to exploit is quite apparent. My internet connection still (a few times a day) goes in and out. This is not just!

DVR wont record. Some shows we try to watch all we get is a black screen. I have had wires changed then it was the pole have had five DVR boxes. Comcast will not compensate us for shows missed, missed work waiting on them send unprofessional techs, hitting on wife and daughter-in-law. I requested a supervisor to return call. I called back four days later. They would not help and very rude. I've been loyal customers for five years. I am ready just to switch to AT&T.

The new required DTA device was operational and required me to call Comcast 4 times as well as spend 3 hours of my time. Comcast cannot send someone until Jan. 22, 2012 which is an entire week with a non functioning TV and VCR. So I called a private repairman and had to pay him. Now I have learned that the VCR cannot be used to record a show if you are watching a different show! Comcast is a miserable company. Unfortunately my association picked them and I am locked in. The consequences are 3 hours of my time and money paid to private repairman and lots of aggravation!

Comcast decided to stop anyone using a Comcast approved modem in order to force you to rent their inferior modem for a $7.00 per month and a technical service charge. They just intentionally changed their system without even notifying their support techs or the actual techs. They send to your home in order to trump up additional service fees. This is a scam to charge you more money. As of today, they still show my motorola surfboard modem as approved.

I've had Comcast service for well over six years at the current location, and have used their services for many more years than that at various other locations. Premium channels are good but at this time of my life, I don't need any premium channels because I am satisfied and content with Public Service channels, Discovery, History, Science, HGTV, DIY, TV One, MSNBC, HLN, CNN, etc. The problem I have is that Comcast wraps up many channels into bundles that result in one having to purchase packages one does not need, or want (a waste of money and time).

Internet service with Comcast is good for the most part as is their telephone service; but try to purchase one or two of these services alone. Comcast then informs you that it will cost you more to purchase ala carte than the price you're already paying for the bundle that you are trying to get away from. Comcast should not be allowed by law, to price gouge customers into purchasing bundles for the sake of profits that benefit Comcast. There needs to be more competition to benefit the consumer as opposed to benefiting only the major companies that provide these services. Customers should have reasonable charges for stand alone services when that is all they need and or want. Big companies getting bigger and bigger isn't always better for the consumer, who end up stuck paying for bundles they prefer not to have but are muscled into because the big companies were given permission to price fix bundles while increasing the prices of ala carte services.

As a result of the price fixing that occurs with bundles offered, customers who prefer to only have certain channel line ups and/or certain stand alone services are forced into purchasing services they no longer want or need.

Consumers need more options available to them for service providers that do not include the big companies, such as Comcast, Verizon, etc.

I'm stuck with finding an alternative to paying for bundle services I no longer enjoy versus paying reasonable stand alone prices that do not cost more than bundled service prices. I want the freedom to chose; I want to create my own bundle that includes the channels and services I enjoy.

I made a payment on my account and they still suspended our services. I called in and no one was able to fix the issue in restoring our services. I was hung up on by customer service reps after experiencing serious rudeness. I was told to call collections and was on hold for 43 minutes and then I was disconnected. I just called back at approximately 1 am and was told that their system was updating and to call back again. We have made a total of 5 calls to Comcast in less than 12 hours with no results.

I filed a damage complaint due to the box and the television set blew out. I filed this complaint on 11/30/2011 and has yet to be resolved. They are supposed to call and give you updates. They either do not call or give you an incomplete update. For example, they failed to tell me that Liberty Mutual was going to call to request the receipt from the television. I asked Liberty Mutual how did they receive the information because Comcast did not inform me of any call from Liberty Mutual. If you call Comcast to ask for a status report, they will continue to tell you they are working on it. It got to the point where my granddaughter took $495.00 from her tuition money to replace the television set because they dragged this out for so long.

In addition, I would have been sitting without a television set. I explained this to Comcast Corporate and they told me it was a personal decision to replace the television. First of all, am I really supposed to sit here without a television form November to January while they take their time? Comcast are thieves and they are disrespectful. My granddaughter needs to be reimbursed for the replacement of this television set.

For the past four months, Comcast has raised my bill even when I cut back to basic cable and they look for other things they can charge me and my bill is suppose to be $47.95 and they're still overcharging me $61.16. They said in a letter that after this bill, my payments will be $64.90. As a disabled person, I am not able to afford such. They continue to keep raising prices and need to stop.

I have been paying Comcast for Digital Preferred channels since September 2011 and I realized after 6 months (after chatting with the rep.) that I am still on digital starter. It is a complete rip-off.

Comcast says they have the right to increase fee charges (even though there is a contract). They said it's in the "small print". They increased the equipment fee from $5.00 to $7.00. I have a business account and not long ago their equipment was on fire in the area. I lost business phone service for a day and I received no compensation for their equipment failure.

A great idea for your company would be to lead the pack with the volume control on commercials. I am hearing impaired, adjusting the volume every commercial is a pain in the butt. Why wait until it is law? My family is not hearing impaired. They would like me to join them in the family room instead of going to my room to view TV. I hope to live another year until you must comply with the law. Thank you.

I have rented an apartment with Diversified Property Management at 4 Red Oak Lane since 1998. I had a satellite dish installed to watch TV, use internet, and phone. I was coerced into taking down Dish and using Comcast as my TV, internet, and phone service. I believe that I am a victim of a scam between Diversified Property Management and Comcast cable vision. Diversified Property Management is getting a kickback from Comcast to make sure all renters or owners must choose Comcast as their TV, internet, and phone service or pay penalties and fines, which I believe is illegal.

Let me say first that I generally like Comcast products, and I have been a subscriber to digital TV, high speed internet, and telephone service for over 4 years. What I do not like are the shoddy business practices. This includes the practice of renting digital converter boxes and cable modems. The first two digital converter boxes are free, which is reasonable, but then you must rent a box from Comcast for any additional TVs that may be in your house.

I finally got tired of paying the $7 monthly rental fee for an old Motorola SBV5220 cable modem (EMTA type, which includes telephone), so I purchased an identical modem from a seller on Amazon.com for about $21 with shipping. Unfortunately, the seller shipped a model SBV5222. I tried to connect it to the cable, but was unable to access the internet, and the phone would not work either. I reconnected my rental modem and called Comcast on December 26, 2011. The service tech was very helpful and took all the information he needed to connect the modem, including model, serial number, and MAC addresses.

He claimed he had entered all the information into the system and all I needed to do was turn in my rental modem and Comcast would start my service. I drove the 10 miles to the Comcast office and turned in my rental modem. Then I drove back home, connected the SBV5222 modem, and called on my mobile phone, connecting with another service tech. This tech claimed there was nothing in the system regarding my new modem and he spent about an hour trying to enter the information. He finally claimed he could not get the modem provisioned which is required for it to work. In all fairness, the SBV5222 is not on the Comcast approved modem list while the SBV5220 modem was, although considered EOL (end of life). Which tech was telling me the truth, I do not know, but it appears someone was incorrect.

I then drove the 10 miles to the Comcast office to get my old modem back, but instead they would only give me a new Arris TM602G EMTA modem, which I took home and connected. Another half-hour cell phone call and I was back with a working internet and telephone. I contacted the Amazon seller, who refunded my total price including shipping and told me I could keep or sell or whatever I wanted to do with the incorrect modem, since return shipping would be more than the value of the modem.

Next I ordered another SBV5220 from a seller on E-Bay, again for about $21 with shipping. This modem arrived on January 10 and was indeed the correct model. On January 11, I connected this modem and opened Internet Explorer to find a Comcast web page where I entered my account number and phone number, and in a few minutes I had internet access but no telephone. I then opened a live chat session with a Comcast service tech who claimed the only cable modem I could use was an Arris TM702G which oddly enough was available at the Comcast store inside Best Buy for only $170, except they were out of stock when I checked a week previously. I explained that was just not true since I had been using an SBV5220 for over 4 years, and had been using a TM602G for the last week. He claimed I had to have the latest DOCSIS 3.0 model, although both the modems I had been using were DOCSIS 2.0 models. After about 30 minutes I asked for a supervisor and another person came online claiming to be a supervisor. He took all the information and claimed the SBV5220 would not work, and that it was not on the approved list. I gave him the internet site for the list, and explained if he clicked the EOL box he would find it on line 107. He continued for about an hour, and finally took the MAC address and serial number. Finally he claimed the only modem I could use was the TM722G from Best Buy.

I next re-connected my rental modem and called the direct phone line to have a modem provisioned and talked to yet another service tech. I gave him the model, MAC address, and my account information. He offered to call me in a few minutes when I had my SBV5220 modem connected, and within 5 minutes he had it working with the telephone.

I returned the rental modem to the local office and was told by the lady at the counter that the modem I purchased was probably stolen from Comcast and I would likely be charged a rental fee in the future, although I explained to her that if that happened Comcast would not receive another dollar from me and I would cancel my phone, internet, and cable TV and get service elsewhere. I have never had so many people lie to me and stall just to collect a measly $7 additional fee when I am paying over $110 a month for their service! The practice of trying to force customers to pay a rental fee or only purchase the product from Comcast is extortion in its worst form in my opinion.

On December 27, 2011, I was sold the Comcast Premier package and told that I would get a $250 rebate. I was even given a promo code and assured that I would get the rebate. I was even told to go to a site called ****. I repeatedly indicated that I did not want to tie up with a two-year contract. I was repeatedly told by the sales person that Comcast had discontinued that requirement. I had no reason to question how Comcast changes the offers. Now, Comcast is attempting to extort a 2-year contract in order to get the rebate. I am owed the rebate and consider this to be absolute fraud. I rate my overall experience fraudulent.

I upgraded my internet service to business class in May of 2011. I was told that my monthly fee would remain the same for one year. I received my bill today and it went up $2.50. I called customer service and told them what I was told when I ordered my service. She told me they sent out a notice 30 days ago saying they were raising my costs and that since they sent that out, it did not matter what the Comcast sales representative (Mario ***) told me. They went back on their word and what I had in writing. I asked her to credit me the $2.50 for four months and she said no. They would not do it and she would not transfer me to a supervisor. They would rather I leave them than credit me the $10.

I have a problem on Saturday January 7, 2012. My cable disconnected from the outside building from downstairs. I see one Comcast technician downstairs; he came for connection on the first floor. I have a doubt he did it. Three days and I have a very hard time inside my apartment: my phone, my cable and internet are not working. I have no another phone, so you understand. It is a very hard time. You have to send technician as soon as possible to help customer. On my street I see one technician on January 9, 2012. I requested him and he helped me he solve my problem. Thanks to the technician guy you have to put emergency service, it has not taken too long a time. Thanks.

I called Comcast many times to repair my phone, cable and internet services. The tech comes out to service my problems, and then after he leaves I get a call from Comcast disconnecting my internet. My problem was not resolved even to this day. I really need to speak to a person who will help me. It has been approximately 2-3 months of bad service and still having problems. I have recorded and video most of my talks with customer support. Also, I have been told they can't fix my problem because I work with the company.

After many years of good TV service, we had two incidents this year. In August 2011, there was pixeling of programs. Also, in December 2011, the TV lost channels. The service rep making repairs in the area said, they were upgrading and changing equipment on the pole. The problem continued so I called and a service rep came to the house. They determined low signal from the pole. They changed out connector on incoming cable. I called in for improved signals. The service improved.

The tech support tried to send new signals but, did not work. They sent a service rep. He checked signals coming in, and determined in house connectors needed to be changed, because they had changed signal coming in. Everything was working fine before. A bill was sent for the service call. This was a condition caused by their changes in service. I cannot believe the connectors went bad overnight. The office rep says they are not responsible, and any work done in the premise is billable.

Back in 2008, my family suffered an apartment fire at a different location. We had Comcast service at the time. The boxes were had melted beyond recognition and were not retrievable. After a month where we have a new residence, we tried getting Comcast again. They said that because the boxes were destroyed and we didn't have homeowners/renters insurance, we had to pay the amount of the boxes and the service. We took in copies of the fire report to show everything was a total loss, but Comcast didn't care and still wants the money for the boxes. Nowhere in the contract did we see it state we had to have renters insurance.

I have continuously had trouble with my sets in the house freezing. I have 3 boxes from the cable company. Every time the Tech arrives, the results are the same and they will provide a service man to come and go up the pole to redo wiring. It never happens. I have had experiences with bad customer services rep hanging up the phone while I am talking them and had to call back only to get a supervisor named Elias to tell me they will send someone out on a Saturday morning and upon arrival, I am getting the same thing over and over. What ever happened to Time Warner? At least they could get the cables fixed. I rate Comcast 1 in Failure we could not have gotten worse.

I have been subscribing to Comcast for well over 25 years and have the preferred Plus Digital package and have for many years. Yesterday I lost TCM on two of my TVs at home, the two with the little black boxes on them. When I called Comcast and they pointed out that I would need to get the larger digital box in order to get TCM on these two TVs.

I have the larger boxes on three TVs and TCM still comes in on them. My frustration and rage is why in the hay bales, if I am paying for the preferred package, I can't get the channel on all my TVs. It was there on Wednesday but they turned it off yesterday. I called twice yesterday, first being told I have the basic package which my bill clearly indicates I have the digital preferred plus. I pay $211 for cable, internet and phone. Fundamentally, I can't not understand nor comprehend why, if I am paying for something, I can't get it.

I placed an order for cable for my elderly parents. A tech came to their house on December 12 and informed me that the actual cable would have to be installed on the outside of the house before any inside connections could be made. While there, he called a supervisor to the address. They looked at the situation and talked about how the cable would need to be run from the street to the house.

I then made an appointment for Comcast to return on December 26 to install the cable on the outside of the house. A technician showed up at their house prior to December 26 (totally unscheduled). No one showed up on December 26 (scheduled appointment), and I started calling Comcast to find out what was going on.

Everyone I talked to said that the situation was being worked on while absolutely nothing was being done. In other words, everyone told me what they thought I wanted to hear. Several of the people I talked to told me they would call me back and never did. I finally got through to a supervisor (Linda **) who has been working on the situation for the past 2 weeks. She has had no luck getting anyone to call her back; consequently, still nothing has been done, and we're going into our 4th week.

On November 4th, we called Comcast to cancel service as of December 17th, and to activate service at our new house on December 17th, with the Triple Play Package. We received order confirmation for 1 DVR HD box, 2 HD boxes, and 1 cable modem, and the Triple Play Service to start on 12/17. We called Comcast to double check the entire order, and to ensure everything is confirmed on November 8 and on December 14. When December 17 came, a Comcast man arrives in a Comcast truck at our new house, with no DVR HD box. He told us we will have to call and order it again, which will take 4-5 business days. He also only had one of the 2 small HD boxes, and luckily had extra in the truck he could give us. We called Comcast and demanded for a DVR HD box be delivered. Comcast gave us 1 year free on the DVR HD box charge. They told us we can go to a Comcast location, and pick up a DVR HD box on Dec 19th.

We went to a Comcast location on 12/19. No order has been placed for us to pick up a DVR HD box, and no note was made that we get it free for 1 year. 45 minutes later, we walked out with a DVR HD box. We plugged in the DVR HD box, and it is broken. We called Comcast to get it fixed. The Comcast rep has no clue why we have the standard box the rep left us on the 17th, and has no idea how to deactivate it, so that he can activate the new DVR HD box. He doesn't know how to look it up by serial number, or by name or address. It only records 20 minutes of some shows, powers off, and On-Demand will not work. We called 2 times this night after a long hold time.

On Dec 31st, around 10PM, 2 hours before the ball drops on New Year's eve, we have company at the house. The DVR HD box failed. It began to reboot every 4 minutes. 1.5 hours on the phone with Comcast confirms that the new DVR HD box is dead. He says it will be 4-6 days to get us a new one. I demanded for a new one to be delivered to us overnight. Comcast says okay, but we will have to pay for the shipping charges. I told Comcast they are paying for the shipping charges. They waived the shipping charges, and assured me that the new box will arrive to us by January 2. I then hooked up the original old standard HD box (not DVR), so we can watch the ball drop. The Comcast rep refused to activate it without charging us. We spoke with a manager and she activated it.

The new DVR HD box did not arrive on January 2. We called Comcast. They have no notes in the system for our address, names, or account number from the entire November 4th to December 31st discussions. We explained it all over from the beginning, and asked to speak to a manager. We were told that the box was never shipped, and that it will be shipped on Jan 3rd to arrive on the 4th, and that 1 month free service will be applied to our account. At this time, the Comcast rep told us that we don't even have the Triple Play Package (1 year at $99), but that instead, the rep had signed us up for the three same services that Triple Play Includes, but only at promotional pricing, which expires on July 12 (6 months sooner than the triple play would have expired), and is costing us $14 more a month than Triple Play!

The DVR HD box arrived on January 4th. Inside, it had the activation form that we needed to call Comcast with to activate. We plugged the box in, and it reboots a few times, then comes up with a signal that says APDL. We called Comcast to activate the box. They loaded up our account with our name, address, account number, and the serial number of the box they just mailed to us. It's not in the system, and after 2 phone calls (1.5 hours on the phone), they told us they can't activate the box, since it doesn't even show in the system. We also asked what APDL means, that is showing on the box. The tech had no idea what that meant. I quickly searched for it in Google, and it says "APDL means the guide is downloading to the Comcast box, and it will take about 20 minutes". Why didn't the tech support know this?

The tech hung up, saying she can't activate the box, and that she is 'sorry'. We then tried to call back to Comcast, but it's now rejecting our phone call from the phone we've called them with, 3 times this night so far. We get got frustrated, and used another cellphone. We got right in line for a tech support agent. The Comcast rep answered the phone and said "did you activate your box?" We asked how. She said "call 1-800-995-6083". I called that number and it's a broken advertisement. then disconnects you. It's not even a Comcast line. We told her it's the wrong number, and she insisted it isn't.

She then puts us on hold, and calls it herself. She came back and said "I don't know why that number is not our number. It's the number they told us in class to give people to activate their boxes". Are you kidding me? Next, the box kicked in, and suddenly we have cable. We hit on-demand and we don't have on-demand service. We're told it may take 45 minutes for it to work. 5 minutes later, on-demand kicks in and works.

I requested two HD receiver and Comcast doesn't guarantee that they have an HD receivers with HDMI, actually the operator says that is a randomly process. That mean that if I receive an HD receiver, I'll be a very lucky customer. Does anyone inside Comcast explain to all employees (technical support included) what HD means and the differences between all the formats and receivers. Must be helpful have a some good customer service if you pay $120 monthly, don't you think?

I really will try to get a big complain about Comcast services and how they try all customers. Actually I'm going to get a new service provider. Actually Comcast is getting all our money doing charges for HD channel that a lot of people are paying and they didn't receive this service. I spend time in a local office and they are providing receivers that doesnt have any port that will show an full HD signal to a TV, the worst part is that Comcast employee don't say the truth about it and customer think that they get an HD receiver. It must be stop and comcast should be explained that thing and why in NTSC or SD signal the compression show a low quality of signal and sometimes looks like TV channel are having problems like lipsync or pixelation.

The best thing about the company are the ads.

This is a complaint against Comcast. I have with the business class internet service under account **. For the past week, I spent an average of one hour on the phone at their published number 800 391 3000 trying to get them to cancel my service, to no avail.

Comcast consistently refuses to cancel, telling me instead that they need to send me a form for me to sign, but they never do. Most of the calls get dropped between a labyrinth of transfers from one agent to the other, but never get to the point where I can actually cancel my service.

I went in person to their location at 1139 N Federal Hwy, Fort Lauderdale, FL 33304 and David at the counter told me that they can't handle business accounts and referred me back to calling them on the phone. I disconnected the modem. I am not using the service and I do not want to pay for it anymore. I find it unacceptable if not outright deceptive to keep customers hooked by refusing to cancel service.

I have been a Comcast customer for over 10 years! About 6 or 7years ago, I tried to connect Vonage phone service to my Comcast Internet. The service would not work right. Long story short, Comcast Internet could not handle the load. I disconnected Vonage. Comcast since has upgraded their Internet speeds, but I continue to have Internet intermittent drops and speed issues. Comcast has sent supervisors, level 2 technicians and the problem continues. I am currently experiencing problems and I have to reset my modem every morning because the signal drops every evening. Comcast has twice, tried to charge me to send technicians out.

We have spent hours upon hours on the phone with them and the issues do not get resolved. I keep getting the run around by technicians who don't know what to do as they keep telling me their supervisors are working on the problem. Comcast supervisors do not return calls. After a while of contacting technicians, they blow me off. Just yesterday, I called the last technician who is currently working on my trouble ticket and he asked if he can call me back in ten minutes. Twenty-four hours later, I'm still waiting.

Comcast has sent dozens of technicians out here and they all do the same thing. They check the jacks, they check the signal strength (always finding noise), they check the drop and the cable box outside of my house. They go into the attic and check the splitter, tighten the lines and leave. I know their routine so well that when they arrive I tell them exactly what they are going to do and that it doesn't help. Then they do it anyway. They have told me a dozen times, they need to "escalate" the problem so mechanical and maintenance can check the lines and poles in my community. Never happens!

I have a home business and I need the high speed Internet. I have built my business around it so Comcast takes advantage of the fact that I cannot cancel the service. DSL is more expensive and slower. Dish is horrible and a T1 line is way above my budget.

Since December 30, 2011 I have been trying to get back my internet service with no success. It is now January 4, 2012 and still no service. The customer service is very, very bad. They switch me from department to department, and nobody can solve it. It is very frustrating.

Comcast has many ways of charging customers and because they don't have direct competitors, they ** the customer. I wanted to try an upgrade for a month to see if I want to keep it and there is no way I can do that. Also, there is a charge for "removing the trap" from the pole outside my home in addition to the upgrade charge. There was no supervisor "available" when I asked to speak to one and I was told that the agent would "submit my request" to speak to a supervisor and they would call me back sometime (no within an hour, etc.). So I could not resolve my issue with Comcast.

They are reprehensible in customer relations and obviously are only profit oriented. Believe me, as soon as a decent competitor is available, people will be leaving Comcast in droves. I'll be first in line. All I wanted was to try an upgraded package for a month and I was not allowed to do that and if I upgraded, I would be charged not only for the upgrade, but an additional charge which could not be explained to my satisfaction. Also, I could not speak to a supervisor.

When I signed up for Comcast service, I went with the 3-in-all package of internet, cable and phone. At the time, I was told I would receive a $300 gift card. Now, 4 months later and there is still nothing. I called them and they said it would only be $200 and that I am no longer eligible because one of my payments was submitted 3 days late. They now consider my account 'not up to date' even though when I submitted the payment via online banking it was a Saturday and so the bill would not go through until Monday. They were incredibly rude and did not offer to help at all.

I have been a Comcast customer for over 5 years. I have had no problems with them until recently. We called to reduce our service as we leave home for the winter. They informed me that there would be a $200 service charge for a deduction in service as I had signed a contract with them. When I told them I had not signed a contract in over 5 years, they told me it was a verbal contract over the phone. I have never heard of such a thing.

I was only going to reduce my service by just eliminating the prime channels such as HBO etc, but now, I believe I will drop everything. It is a shame Comcast treats their loyal customers this way, does not say much for there management or the company. Beware customers of fraud and deception by Comcast.

Comcast has equipment in my buildings serving tenants. They do not have a contract with me for access nor do they have an easement. They refuse to remove equipment nor negotiate a fair contract.

I currently had service at one of my houses. I was moving, so I called Comcast to open up a new account at my other place. Upon installation the person that showed up was very unprofessional. He came into my house and worked on the cable for two hours while talking to his girlfriend the whole time. After two hours he came back and advised me that he could not do the install because something had to be done outside. He tried to charge me $40.00 per room to add from the existing jacks to the TVs. I called Comcast back and asked for a supervisor. I was told someone would call back. It never happened. I then waited two more days after making numerous calls to Comcast to get my service connected.

Two guys showed up and were very professional and installed the service, at least I thought they did. After they left my cable was cut off. I called Comcast and they told me the work order was never completed, so it automatically turns the service off. This kept happening for a couple of days. I tried to use on demand and movie channels did not work. I called Comcast again and was told I needed to watch all the tutorials before it would unlock, one was in Spanish.

I did all of this never worked. I called Comcast again and was told on-demand was still not working. I was told that it didn't work and they were having problems. After contacting the executives of Comcast numerous times, they had some guy call me from somewhere and he was no help as well. I then wrote the president of Comcast but he never responded. After going back and forth with Comcast I finally got another tech out, who had to reinstall the cable because things were not done on the original install. He was able to fix on demand and the premium channels. I am still dealing with billing issues with Comcast and am getting no response from there executive team. This has been and still continues to be an on going problem with Comcast. Beware of Comcast! I did get one month of service out of them, but have yet to see that on my bill.

You'd think that I had learned from a billing matter that I had with Comcast in 2006 where that caused a major problem with my bank and as a result I terminated the internet service but kept the TV service at my apartment in DC.

When in October 2011 I moved from the DC apartment to an apartment in Hyattsville MD, I transferred and updated services to include TV, Internet and Phone. A couple of days after installation I experienced a situation where none of services worked. There were no telephone, no TV and no internet.

Four or five hours later, service was returned. And since that time while there has not been a situation where all three have not worked, there have been several times that the phone and internet have worked. And there also has been a problem of payments being returned when I paid them through my bank bill pay services. And there was a mistake on my part with the first such payment (I was using the old account #); three payments since then have also been returned indicating that the account number was wrong. And when I spoke with a Comcast rep we agreed that the number was correct and that it should not have been returned.

It was during one of those many telephone calls that I had made to Comcast regarding the bill pay issues that a representative informed me that I was being charged for not having returned the equipment that had been associated with my DC apartment.

I informed her that I had indeed returned the equipment via the technician who installed the service at my new Hyattsville Apartment. When she said that I should have returned it myself to a DC location I told her that no one had told me that when I telephoned to make arrangements for the transfer nor had anyone told me that when I spoke with representatives after making the arrangements nor had the technician who took them informed me of that. She asked if I had kept the receipt. I said yes and provided her with pertinent info that she would research to find out the status of the equipment.

So when a couple of weeks later that I would receive a collection notice from Comcast's Credit Protection Association indicating that I was being billed for $400 for the equipment, I hit the roof. I immediately telephoned them on Friday before Christmas and basically was told that because they had no proof that I had returned it. there was nothing that could be done. Credit Protection Association agent Heidi asked that I fax her a copy of the receipt which is what I would do on Christmas eve.

Heidi telephoned me today to inform me that because there is no indication on the form that I had returned it that there is nothing that she can do and suggested that I telephone their Executive Office which is what I did. This only to be told that they would research the matter. This is exactly what I heard almost a month ago when the Comcast rep first mentioned the missing equipment.

The very fact that this has gone to a collection agency indicates that the resolution that they expect is for me to pay $400. With the info from the receipt, it should be easy to touch base with the technician to see when/if he turned it in. If he did not, that still remains an issue with Comcast, not me. And each representative has told me that I should not be too alarmed about the collection notice but that it may take several weeks or months to get it resolved.

In the meantime I have to spend several hours most days of each week on the telephone with and faxing to Comcast and/or Comcast Collections. From my perspective, this is a scam.

On December 22, we lost cable, internet and telephone connectivity. Customer service assures us a technician will be there between 12nn and 2pm. They called back at 4pm and the service has been cancelled because the back gate was closed. There was no telephone call or ringing of the doorbell to open the gate. I feel no one really came. We continued calling and we were given appointments on the 23, 24 and 25. No one showed up until December 26.

When the technician said Comcast disconnected our service on December 22 because there was a leak in the signal and FCC regulations require they disconnect until they find the source. Because our gate was locked, they went through the back neighbor's home to access our line, cut off service, but did not bother to find the problem. How difficult would it have been to ring our doorbell or give us a call? Then tell us the truth of what they were doing instead of having us call time and again for a service that was never going to be sent out. Disgusting.

First I was told I wouldn't be charged for getting my service on initially. Then they charged me anyway. Then they said that was my one free home service and next time I would be charged. The prices are out of control! I feel like they are price gougers and should be stopped. I pay more for to this lousy company than I have to for my gas and electric combined. If my child wasn't disabled, I would cancel this minute! Autism is the only reason I can't! Awful that the state allows this to happen! I have a neighbor with a Comcast sucks sign in front of their home! And I agree! Totally!

We just moved and contracted for cable TV and internet service. The cable constantly was not working, and we just found out I'm paying for HD but receiving regular cable. They insisted I changed cables. We also thought we were receiving WiFi internet. When we tried to connect wireless printer and additional computers, we were told we had broadbands and would have to subscribe to internet repair service to assist us with problems.

This was not a one-time charge but a 1-year contract for a service not necessary. And Comcast stated nothing is their problem. Well, I have installation agreement and bills showing what services we are supposed to have.

I ran late on my payment and Comcast cut my services off (cable, net, DVR, phone). The oddly high 'service restart' fee bothered me. The state exacerbated when I accessed the DVR, to find about 78%, of carefully selected digital data completely vanished. (Ouch!) Furthermore, the confused machine records scheduled data in a gruesomely desultory manner. Nothing stored-on is playable; instead, a random code gently recommends me to call Comcast.(Ouch! ) Consequently, the DVR HDD assumed an utterly decorative function. For the amount they charge each month, non of this should have happened. Since the competitors are not a better option (currently), the downstairs fellows are in juice-squeezer-vice-grip.

My Comcast internet service worked one minute and stopped working the next. Thought maybe Comcast had a problem, so I didn't do anything for a day. Got home from work and the internet was still out. I tried troubleshooting myself and started with unplugging Comcast's cable modem and the router. This didn't help so I called Comcast, and started the internet troubleshooter on the computer. After about 40 minutes of entering information and going through loop after loop in their automated system, and trying every option in that system I finally got a human.

This human was in billing and she hung up on me when transferring me to tech support. Called again, worked my way through their system, got another human who successfully transferred me to tech support. Tech support wouldn't help me unless I paid a $40.00 fee. They said this was because I was using a wireless router. I told him I was connected to the router (computer troubleshooter) and the problem was the internet connection. I refused to pay and after an hour and a half of trying to get a service I am paying for to work, I got zero help.

Turns out that on the cable modem an extremely tiny reset button exists to reset the modem, and my unplugging it didn't reset the modem. Seems to me Comcast tech support could have directed me to that reset button. Bottom line though is that Comcast refused to help a customer troubleshoot Comcast's equipment. Will be changing services soon. If anyone is thinking about getting Comcast, don't do it.

One year ago, I signed a contract with Comcast for TV, telephone and internet services. Monthly fee is $99 for two years. At that time, I was assured that this fee will remain the same for two years. Comcast raised my fee of $9.99 for TV service beginning my 2nd year (January 2012). I talked to Audrey at Comcast at 4:30pm today (12/21/2011). She told me that it is in the contract that Comcast can raise my equipment fee after the 1st year. I did not read the contract and I do not think that many customers would do so.

The dispute is this. Why their salesman did not warn me that the company can raise my equipment fee after one year? I think that many courts in US had ruled that companies cannot hide important information in small prints in their contracts. Would you please help me to settle this dispute?

I had endless problems with Video On Demand and defective cable box RNG 100 by Cisco. The problem is like a paging file glitch in Windows, where the memory file size is too small for the amount needed to swap to disk, such that the cable box goes into a system hang when accessing and paging through On Demand.

The only solution is cold reboot (or Comcast to remotely reboot), a need required with every usage of the On Demand menu. It's a daily problem; every access yields the same result. I have complained almost daily, too (since November 4). Deaf customer service. Canned replies. And it took too long to even get to a human. And even if you call from the Comcast phone, you must go through the litany of saying your name, address, phone number, and last four of your social, even to ask a routine question. So a daily call is quite a time-waster.

Box was changed; there's no change in the problem, of course. I was told to order Motorola DCT 2000 or 2500 by a Comcast representative, so I ordered it. And the Comcast person came out having no clue of the order and said the model did not exist. So I just told him to go away. This happened today.

I've had to reboot the cable box at least six times since then, about 12 hours later. I had called and spoken to a supervisor who allegedly knew the most about cable boxes, who said he couldn't know what the problem was and was deaf to my explanation in the first paragraph above. There were many more problems than merely the cable box, but this problem is paradigmal of the whole.

Comcast installation nightmare! I was scheduled for installation on Monday 12/19 5pm-7pm. I called twice between those hours to confirm and was told to wait. At 7:10pm, the installer called to say he could not make it. I rescheduled for 12/20 at 6pm with tech. I received 3 calls from an 877 number about not getting installed. No one showed at 6pm either. I called 800-COMCAST prompt #5, #1 which was supposed to be rescheduling but ended up talking to Daniel in Billing. He transferred me to scheduling and I was told I had been rescheduled for 12/22 11am-1pm without my knowledge. Latoya in scheduling said it was escalated and someone should call me. I told her to cancel my contract and forget scheduling anything. Not only is their scheduling dept is messed up but so is their phone system. I never did sign up because they never sent an installer.

I decided to overcome my difficulty with AT&T and poor service and switch to Comcast's XFinity Complete Triple Play package a couple of weeks ago. Sales took order with no problem and scheduled installation for a week later on a Sunday. I never received an order confirmation. Technician was supposed to call 30 minutes before arriving within their 2-hour window. He never called, just came a knockin'. First question, what equipment was I suppose to get?! They had no idea what equipment or service I had ordered despite showing me an order invoice from Comcast. They spent 45 minutes outside my house at the curb sorting out their boxes and picking ones to bring into my house. I was supposed to receive with the package two DVR and two HD boxes. The DVR boxes were supposed to 'share' their signal with the other equipment in none DVR rooms.

However, I have come to find out that this is not the case in my area despite the advertising of such a product. I also found out that the iPad/iPhone app would not work with the equipment either. In Houston, the 4th largest population in the USA! False advertising! Next, the first tech of the two that arrived at my home for the installation left. He left me with a gentleman who obviously used English as his second language. This would not be such a problem except I really wanted to be able to communicate well and understand the equipment once installed. As it was, he came into my house with equipment that was scratched, marked, and dented. Apparently it had not even been reconditioned from previous use.

I spoke to his supervisor who could have cared less and was only concerned about whether I wanted to cancel or reschedule. I cancelled the installation. Next, I spent the afternoon and Monday afternoon on the phone trying to get what I had ordered only to be told that they didn't offer the DVR shared in each room as advertised and that they always utilized equipment usually returned from former customers. They made no offer to encourage me to continue with my order. I finally made the decision to quit the order and have my phone number ported back to AT&T to continue with their lousy service. I felt like I was stepping from one hot skillet into an even hotter one. It would appear that Comcast has not improved its customer service.

Time spent on the phone was worthless and accomplished nothing. Even contacting the VP of Customer Operations did nothing. Their attitude is horrible as they continue to purport they are the top customer service and communication company in the country. Well, they need to take a deep breath and step back and realize they aren't and they have big problems. A new customer willing to spend $220/month and they can't treat that customer with respect. They also can't be honest in their advertising. Shame on them! They have lost my business forever! I cancelled my order and prevented installation of any equipment. Comcast made no effort to reconcile or satisfy my request.

I have been a Comcast customer for four years and have had several problems over the years. They have always fixed the problems and kept me happy. Now, I am having the hardest time with them. I moved from my address to a new home. I called them to let them know that I was moving and have been told repeatedly that my house is unserviceable because I am in a new development and they do not want to come out until construction is complete on my street. My problem with their reason is that I have neighbors to the left and right of my house with Comcast. How can they be serviced but not me? I have been trying everyday to figure this out and get the same answers. I have asked for a Comcast staff to come to my home to look and tell me that it is unserviceable, but they will not do it. I have cancelled my service with Comcast because it was suggested to me by an agent. Comcast would rather lose a customer than help a loyal customer?

I had internet-phone, TV and a business service. From the beginning the customer service was terrible, being transferred from one person to the other. I spoke to people in Venezuela, Mexico and other countries. Seldom did I speak to someone I could understand. I had a huge problem with the cable being buried. It went on for 2 or 3 weeks when we finally got someone to come out and he buried a cable in my neighbor's back yard and left the other cable over our fence on the side of the yard. My husband was mowing and fell, tripping over the cable and busted his elbow which he ended up going to an orthopedic. We were not going to say anything because at the time we were so frustrated with the service that we felt if they were going to take care of it, they would have already done so.

We decided we would end our service with Comcast so that we didn't have to deal with them anymore. I called to cancel and the gentleman said," Oh but mam you signed a 24 month agreement. To terminate you will have to pay over $2500 termination fee." I feel I have went far and beyond with my patience. I will do what I have to do to get this handled. I'm very frustrated and disappointed that someone that charges so much has such terrible service. All I want is to be free of your service without having to pay over $2500 to do so. I hope I hear from someone about this.

Once again, I am experiencing an outage by Comcast and it seems to be over a large area according to other people in town. Usually, it is a monthly problem of internet outage and maybe sometimes having to reset my model or like last week, I was trying to watch an on demand movie which I paid $4.99 for and the picture was scrambled at times and freezing as if there was bad reception. Now, this Saturday December 17th 2011, most of the TV stations were down and I had no internet. This problem began early in the afternoon and was still ongoing at 2:30 am the next morning. Forget calling the repair number, it was busy throughout the entire evening. This is what I get for $150 per month.

Recently, I finally had the time to take one of my cable boxes in to get a high definition box. I was told that there would be an additional monthly fee for that. Forget that, no more will I pay Comcast for poor service. I checked with Windstream's phone, internet, and Dish Network service and was offered all three for much less than what I am paying Comcast. My brother has their service and the quality of the TV picture is far better than Comcast.

Now, I have heard that after you decide to go with another service and notify Comcast to discontinue theirs that they will offer you a better rate. I for one don't work that way. I contacted Comcast for a better rate and was rudely denied by an employee at their local office. I might add that as a businessman for over 27 years, I would not stand for an employee of mine to represent my company with an attitude such as this Comcast employee.

Comcast should take care of and value its customers while they are a customer and not after they are fed up with their service. I have made my decision and plan to switch to Windstream on Monday morning. I have been told by relatives and friends that they also are switching after this lengthy outage Saturday. I am sure Comcast will try to lure their customers back after they notice the drop in customers. If Comcast will not give some sort of refund for this outage, I think customers should file a class action suite.

Because I had a problem with an on-demand **** video, I stopped it and could not resume the video. I contacted customer service at 9:01 pm. The customer service after giggling with her peers told me that the problem was fixed and we would have service in 25-30 minutes. But after 1 hour, there was no resolution. I called back to customer service and I asked to speak to a supervisor. None was available because she was in a meeting then I was disconnected! I called back again and spoke to Evette **** with ****.

Now, there is a problem in the area, with the signal, no service but they will get a technician out Monday. This was malicious behavior on the Customer Service. Not only did they not address the problem with the movie, now with no service. Evidently, there was a spontaneous issue with the signal in our area. There was no problem with the signal before I called so this is how ComCast handles problems. It is good to know that everyone in the Atlanta area will know as well!

I lived in many states using many services from companies like Brighthouse and Charter and had always excellent customer service with them. But with Comcast would be my worst nightmare and support. I moved in December 2010 from Florida to Tennessee into an apartment complex. The management gave me a letter with a phone number and name on it. He would be the representative from Comcast for this area, they said.

So I called him and he gave me a package price for internet, base TV and home phone of $67 per month included taxes and fees. What he didn't say was that this was a so-called promotion, good for only 12 months and what the price will be after that. So after 12 months I received a bill for $119 for the package. I was surprised and thought it would be just a mistake. So I called the hotline and a guy told me finally it was just a promotion to get customers. Shocked about that, I told him I want to cancel the package and I don't want to be a lied to Comcast customer anymore.

So he connected me, what I understood, to the solution department. A woman picked up and asked me for my permission to ask me a few questions first. I have to say that they state a few times that the conversation would be recorded. So she asked me the reason for canceling. I told her about the almost 100% increase which I wasn't satisfied with. She asked me if I would consider not to cancel if she would be able to give me a better price. I said yes. So after about 15 minutes of chit-chatting with her she told me that she could bring me down to $61 plus taxes and fees and that this would be good for another 12 months again because it is a promotion again. And I have to call in 12 months again and ask if they have a promotion again. Ridiculous! Mention that this price was only for home phone and internet since I do not have a TV for over a decade now. She also said that the new price would be shown in two to three days on my online account.

After about three weeks I checked my Comcast online billing account and to my surprise nothing was changed. Still the $119 showed up. So I called the hotline again. I talked to a guy again. He said he can see when I called the last time, but cannot see any changes or notes in the system or even the recordings on my last call. I'm really mad about this customer handling and parody. I told him to cancel everything immediately. He connected me again to the solution department!

A guy talked to me asking me the same question about my permission to ask questions about my reason why I would like to cancel and if he would give me a good price if I would change my mind. He made me then an offer of $159 per month! Remember, luring with $67, trying to keep you as a stupid customer with not changing price of $61, trying to get still the $119 and finally to punish customer for calling too much with an excessively price of $159.

He told me then that his supervisor is calling me the next day to discuss this and to find a solution. Never received a phone call! What company does this? How can they still have customers? They lure people with low prices, not telling that it is good only for 12 months, then they increase it almost 100% and when you talk to them they raise it even up another 25%. My recommendation is: get another provider because any other company is better than them. For me I got three very good friends who are attorneys and I already told one of them about that. He is taking care of this now. Let's see what they have to say about that and I also submitted this to the Better Business Bureau and filed a complaint with the FCC Consumer Complaint.

Comcast is ruining my sterling credit rating because I've refused to pay for equipment that they have lost. After I cancelled because of poor service, Comcast failed to pick up the equipment at the scheduled time so I spent hours rescheduling and finally arranged pickup by a Comcast installer. I've called several times, written letters, and furnished the name and ID number of installer who retrieved the equipment but Comcast says I must furnish the proof of returned equipment.

Moreover, in a letter to the Federal Communications Commission, Comcast says that they strive to provide outstanding customer service, the implication being that statement and my inability to prove the false accusation that I have their equipment should end the issue of who is right, the mighty Comcast or lowly customer.

Help me prove to the Consumer Inquiries and Complaint Division of the FCC that Comcast provides anything but outstanding customer service. If you have been a victim of false charges, poor service, unwarranted price hikes, bait and switch advertising, and futile hours spent on an unresponsive telephone tree, please sign my petition to the FCC to protect consumers from unfair and predatory practices by Comcast.

Comcast cable service has billed me for a phone bill service that I have. I was not aware the line was active. I do have cable through Comcast and internet service. It has been suspended due to such issue. They suspended the service for their own error. I have had service with them since 2008. I have never had the number to such bill. I have tried calling and resolving this issue with them, but till today nothing has been done. I'm afraid that this will affect my credit history. I am asking for all and any help you could provide me with. At this time, I would like to thank you. I will be waiting on reply to my request. Please note I only speak Spanish.

I was lied to, straight out. They quoted me a specific price for a package and specific stations on phone for more than 1 hour discussing monthly fee. On the same evening, the home channels discussed and ordered were not activated. The bill was approximately $20.00 more than quoted. Our conversation was recorded. How can I expose this? Some one help. I'm locked into 1 year contract at price much higher than agreed upon.

I hate the Comcast website's email service and platform. Were it not for my email address connections with so many clients internationally, I would drop them in a heartbeat. The incompetents cannot even draw up my account from the telephone number of my billings. The multiple times weekly that I have need to correct some issue with the service requires that I give my full account information. Then when I ask what telephone number they have on the account, it is invariably my correct number. No service personnel that I have spoken with are willing to follow through with correcting the issue on my behalf. Comcast & Xfinity feed on customer frustrations.

In addition, every email that I attempt to read is trashed by a Comcast website marketing add in the far right panel. There is no way to delete the miserable things from view. Face it, Comcast has no interest in correcting the flaws in their system that frustrate customers.

Their services are very poor. We tried to cancel our service with them on an account that we have had since September 2009. We are closing our last store in the Memphis area at the end of the month, and no longer have a need for service. We tried to cancel television service with them a couple of months ago, when we were attempting to streamline expenses, and we told them then that we were going to be canceling sometime around year end. Nothing was ever said about a contract. When we tried to cancel our service today, after many transfers and disconnects, we finally spoke with a customer service rep, who was rude, belligerent, and quite frankly, a bully.

She informed us that we are going to be hit with a $1,200 "early termination fee", because our contract that we knew nothing about, automatically renewed a couple of months ago. She tried to get us to transfer the service, or leave it there at the location for the next tenants (we would still be liable for the bill). She refused to let us talk to a supervisor, and refuses to waive the $1,200 early termination fee. It is not right or fair that these companies can engage in this practice of automatic contract renewals, without proper notification to customers. We still are unable to disconnect our service, and we are trying to find a way to avoid these early termination fees, which should be illegal.

I ordered a new installation of phone service, internet broadband and wireless service (TV service was already here). The installer was rude and kept saying he didn't have all the equipment needed and could only do a limited installation. When I called Comcast, while he was here, they apologized and made another appointment for a week later. Comcast called the day before the due date for the appointment to verify the appointment and I confirmed. However, when I called in on the day of the appointment for another problem, I was told the appointment had been cancelled.

No one could tell me who cancelled the appointment and I had to reschedule for a week later. I also found out that not all of the required work had been listed on the work order and I had to make still another appointment for a different person to come out and do that work. Weeks are going by and it seems that I will not have full service until about a month after I started service with Comcast and have had to wait for three different people to do the work on three different days.

I called Comcast to ask one simple question. What is my Server Name IP Address? I spent one hour and 37 minutes on the phone, spoke to 9 representatives, none of which where technicians and was disconnected 3 times. I was sent to a third party contracting company, sent to Comcast, who transferred me to Xfinity who told me that they couldn't help me and transferred me back to Comcast, who finally sent me to a number that said their offices were closed. At the end of the evening, I had no assistance and had very ill informed representatives. Comcast gave me a major runaround. I am still left with a modem that I am renting from them that will not connect to my desktop and yet no one seemed to care.

I am dropping my service with them and I would recommend staying far, far away from Comcast and Xfinity which are really the same company. What a sad way to conduct business. Perhaps a more competent leadership is in order.

I have poor reception on multiple channels. A service call charges to fix outside wiring. They have rude customer service, and I had to call multiple phone numbers to get anyone to fix anything, because no one person is 'authorized' to do anything.

Comcast is horrible! I just ordered the Xfinity box & 2 free smaller boxes. All that showed up is the Xfinity box and a remote that is only good for guide, volume, and has buttons for all kinds of things that don't work. They managed to send a bill for this new inferior service. The picture is blurry on my TV and the TV is new. I'm just very disappointed in the service.

They want me to add a more expensive service but will not fix or even tell me what the problem is. This can't be fair. When the TV is connected to the cable, there is clear picture but when connected to the box, it produces blurry picture. I have been on the phone for more than 10 hours with them and been online with emails and chat with reps and there's still nothing but this bill that is for a service that doesn't work. There must be some way to require Comcast to provide the service correctly.

I never had any cable services with Comcast. I disconnected my internet services 8 months ago, and cleared all statements. I used my own equipment. After 8 months, I received charges on statement for not returning cable box. The customer care was able to verify that I never had any cable services. Still, they kept asking me to either pay or return the cable box. Comcast has no common sense. I would definitely like to get help for this if someone knows.

This is a complaint against Comcast. I have with the business class internet service under account **. For the past week, I spent an average of one hour on the phone at their published number 800 391 3000 trying to get them to cancel my service and to no avail. Comcast consistently refuses to cancel, telling me instead that they need to send me a form' for me to sign, but they never do.

Most of the calls get dropped between a labyrinth of transfers' from one agent to the other, but never get to the point where I can actually cancel my service. I went in person to their location at 1139 N Federal Hwy, Fort Lauderdale, FL 33304 and David at the counter told me that they can't handle business accounts' and referred me back to calling them on the phone.

I disconnected the modem, I am not using the service and I do not want to pay for it anymore. I find it unacceptable if not outright deceptive to keep customers hooked' by refusing to cancel service.

Ive had Comcast cable service in my home for the past 13 years with an account under my son's name. Last June 2011, his account was closed, and a new account (the HD Premier XF Triple Play package) under my name was opened at the same address. The promotion at the time included a $250 Visa Prepaid Card when a 2 year agreement was signed, and after 90 days of service with on-time payments. Here is where Comcast is sticking it to me. Unfortunately the 1st payment (electronic payment through bank) was sent on time to my son's closed account number. After the 2nd bill was received, at twice the amount, and discussions with Comcast, it was transferred to the new correct account.

Now Comcast claims that since the 1st payment was late, even though they received the money from the bank on time, but since it went into the wrong account they consider it late, and I forfeit my $250 Visa Gift Card. Comcast is totally out of control and sucks. They will ** the customer to improve the bottom line anyway, they can. My payment was not late, just posted to a wrong, and closed account. You would think they would have notified me that $200 had been sent to a closed account, they didn't. When this contract is over, they can stick the service where the sun doesn't shine. I'm going with Satellite, and I will spread the word as much as possible, that Comcast does not live up to its advertised promotions.

When my "special deal period" ended my bill went from around $76.00 to double. I called them and told them I wanted to cancel. The lady on the phone told me that they will change my package and give me a cheaper one and that a credit for $120 will show on my bill. Well, the next bill came and it was for about $600. I called them again and they called me a liar by telling me that they could have not promise me a discount or a credit. She also told me that if I bring all the equipment and cancel before September 9, then all I had to pay was $249. I did. But when my final bill showed up, it was for $341. I am so mad. I do not want to pay them anything but my credit will get all mess up if I don't. What I am going to do thought is tell all my family and friends, co-workers and all my Facebook friends about my experience with Comcast.

When I first had Comcast installed, I got the triple play at $119.00. It cost $232.00 for installation, which I paid. I then get an invoice the following week for $183.00. I finally got someone on the phone and they told me it was not only for the service but for equipment rental of the DVR and the wireless modem for the internet service, not to mention some kind of converter for the phone. That's ridiculous. They also charge extra for voice mail and call waiting. They don't give you a choice whether or not you want it.

I told them I don't want the phone service anymore. They said if I cancelled the phone service, I'd have to pay full price on the remaining services and equipment. I just cried. I'm on a fixed income. On TV they tell you there is no contract but there really is. They lie so much. I told them why they didn't advertise that their pricing doesn't include equipment rental. They said they don't have to. I told them it's false advertisement and they are liars. They said they did nothing wrong. How do you fight them? Then I read in the paper the highest paid CEOs in the Philly area are the Comcast CEOs. They are worth billions. It's not fair. I feel like I'm being robbed. If they are getting that much money, they are charging way too much.

I cancelled my service with Comcast on August 1, 2011, by turning in the cable equipment, directly to the office located in Decatur, GA. I cancelled my service due to, I took notice how Comcast bills clients, with a due date when the service will be disconnected, for balance due and they actually disconnect the service anywhere from 3 to 5 days prior, and then charge a $25.00 reconnection fee.

Once I disconnected service with Comcast, they seem to not be able to disconnect service, and stop the billing. As of October 14th they were not able to turn the service off, even though they have the equipment replaced back in stock, and there's no way of retrieving local or digital pictures without the box. I spoke to a supervisor by the name of Santonia **, who informed that she has taken care of the problem, and the balance is now zero. She promised to send me a copy of a completed statement showing the balance of zero. That never happened and it's been 60 days.

I have made 9 calls to her direct phone line, and I have left voice messages, with no return call. I also called the customer service line directly, which informs me that my bill is now over $700. The balance due is $545 dollars. A collection agency has mailed out written notices, requesting me to pay them $145.00, and calling me by phone. I contacted Comcast again today, and spoke to a Brenda in the retentions department, and she informs me that Comcast does not stop billing until a tech comes out, and disconnects service from the pole. With my situation, he did not get out there until the middle of October. She also informed me that Santonia did nothing, but charged off the $145.00 on the account, which means the remaining days of service that Comcast is billing me for non-service, they sold the account to CCS.

I have this mark on my credit report that I owe Comcast $145.00, which is not the truth. It is very hard to keep afloat this days, and your credit labels you. Comcast had no intention clearing up this matter. They lied to me just to hurry me off the phone.

I have been trying to get my guide fixed but Comcast can't even get my address right. Their customer guarantee is a joke. They are rude, keep you on hold forever when you call. Comcast needs to be investigated.

Really,I had to choose a star? Just for the record, I rate them a 0. This whole "Digital Adapter" process is so bogus and such a scam! I've had certain channels for over two years and now that I've "had to" install this digital adapter. Because I do not have an HD television, I no longer have these channels! I'm told the only way I can receive these channels again is to upgrade my service and the only way I can upgrade is to order the Triple Play package for $132. I'm currently paying $72 for TV/Internet. Why would I want to now pay over $60 more? And the worse part is I don't have a landline so I would be paying for telephone service I do not use!

Now, I'm stuck paying for local channels and other stations I don't even know what they are, some foreign, some public access, etc. but nothing I had previously. This is horrible. I wish I had another cable company to switch to. I am just so fed up with companies "screwing" their customers and getting away with it! The customer service reps have this "oh well" attitude because they know we are stuck, so to speak. Who are we going to switch to? I'm so frustrated right now I can scream!

I hope to be moving soon and when I do, I will relish in the opportunity to cancel my service. I'm truly ready to cancel at least my cable service now but I do still need my internet for school unfortunately.

When we originally talked with Comcast, they said that our set cost was $79.00. We are in it for less than 2 months, and they are coming up with bills amounting to $187.00, then taken down to $142.00, then $88.00, then $166.00. These people (Comcast), don't know math. We explained when we opted to go with Comcast, that my son is handicapped, and can not have roller coaster bills. That was okay, until the bills started showing up. Everybody you talk to on the phone, has and attitude, and you feel like, whenever you talk to them, since they have you as a customer, they will just screw you around.

My son has a limited budget, being handicapped. His social security only goes so far. This is not the only bill he has to pay. We asked them to work with us, to let him pay on the 3rd of every month. That would resolve all issues with paying on time every month. They at Comcast choose to be argumentative every month, and I believe they don't want to settle differences. Come on. When does it stop? When you have a handicapped citizen that cant get what he signed up for, with a company? Their tactics are uncalled for, and somebody needs to correct them.

They will eventually want to cut him off for non-payment of some of the bills, that will be a part of late bills assessed, because they choose not to work with him. Although he is trying to work this out, as a father, I decided I would finally get involved. I will not stand around and watch these people work over a handicapped adult on a budget. We need assistance resolving this matter. It is so easy to resolve, if the right person from Comcast chooses to resolve it! I was told 2 months ago to use Comcast. I certainly wished he hadn't. Now, is there anybody out there who can help resolve this for my handicapped son? Only he will suffer from them not working with us.

I had the triple play service for 2 years. The quality of service was excellent. TV: Excellent video quality. Internet: Very fast and never went down. Phone: Best of the IP services in voice quality. I cannot comment on DVR since I use Sage and my PC (12 TB) for my TV service. When I turned off this service to switch to AT&T Internet, Dish Satellite and some small IP phone, it took 3 months for Comcast to turn off the service and stop billing me. Only when I threatened to file an FTC complaint did they turn off my account and stop billing me. Now, I purchased a new house with no line of sight for Dish or DirectTV. So I thought let's just order the Digital Starter and a 2-year agreement from Comcast. The web order failed, the chat order failed and I am afraid to call them after reading all of these.

Just all around, poor service. On Demand never works, and some stations have no sounds, while others just don't show up at all. The same shows are always on. I am really thinking about switching services & I'm not by myself!

I have made numerous complaints about the condition of the cable boxes on the side of the house, and the jumper cable they have running out of the ground, and across my driveway taking the last 6 months trying to get it buried. After numerous e-mails and job submissions, but not 1 finger lifted in months to complete the repairs.

Lousy would be insult to the word lousy. They are ** of the Earth. I can't believe this company is still in business. I have a house in Florida and decided to get triple services as we were going to be there for one week on vacation. I live in NJ and have Cablevision and compared to Comcast, they are an angel. I made an appointment from NJ to get phone and internet installed and decided to get one HD box. The technician came without HD box, so I called Comcast and every time different people came on the phone and gave different information about services and rates and nobody would confirm the appointment.

Comcast would just say, 'We don't have any record'. Finally, the technician did come on Saturday. I can't wait to get Verizon FiOS or any other cable company in Florida in my area. What is wrong with Comcast? First, the company gets work thru contractors and contractors have sub-contractors.One hand doesn't know what other hand is doing and we, customers suffer. I would like to write a nasty gram to Comcast directly. Once I moved to Florida for good, I will get satellite and get everything thru them or different cable company.

Ever since I went with Comcast cable, it seems the prices just keep getting higher. I have not changed my service or been notified. I have basic cable and internet. For cable, they just changed a bunch of stuff and all the channels are a mess, hard to find and mostly Spanish. I don't speak Spanish. I have had it. I am dropping them. They are scamming people.

I opened a restaurant in Saugatuck, MI this summer. When opening, I called Comcast business to check out rates. I tried to watch my expenses and was hesitant because I didn't "need" internet and phone. I thought it might be a good idea, but wasn't sure I would be in that location for more than the 11 month lease I signed. The package with Comcast was for a 2-year contract. I told my rep that I needed to think about it due to the reasons stated above. The customer rep then went into high pressure sales mode. He then told me that if I needed to cancel my service (due to business closing) that I could have an attorney write and my contract would end. Seeing that I have three attorneys who are cousins, and a couple more within the family, I figured it was safe!

After being open 6 months, I ended up selling my space (as allowed with my zoning, and commercial real estate lease) and will take about 6 months to a year before reopening another location. I called Comcast to inform them I would be sending an attorney form, and was met with thug like behavior from the customer service rep. He informed me the last couple months, policy had been changed and that I would have to pay an 1100 disconnect fee?!? I told him that the salesperson promised me over 5 times that this was not the situation. I feel as if I was dealing with the mafia (not joking!). I asked to speak to his supervisor (which he tried to avoid). I then go to the supervisor. Initially, he told me Comcast has never had that in place (sending in attorney letter to discontinue without cancellation fee) then after I said, "That is funny. Your rep just told me that was the policy and that you just changed it.

Again, thug behavior just threatening me. So, I went into tea party mode and let him know that I was not a manipulator, I did not try to take from the system, that I am totally capitalist and am not trying to "take" from Comcast. I stated that the only reason for me signing on was because of that guarantee. He then went on to tell me if I found someone to take over my service he would let me out of contract. So, now to avoid 1100 in fees, I have to try to find an individual to take over my service. I would have zero problem with this (just like my cell phone contract) but that was not what I agreed to? How can a company do this? They do not have this policy for home service, just business. By the way, at the end of the phone call the supervisor said, "Elizabeth, I totally believe you." Your sales rep lied to get you to sign on and I am writing to him telling him not to do that again. He said I use to work in sales and that happens (not word for word but sentiments! ) I am looking to transfer account, if I can't I guess I am filing in small claims court.

I cancelled Comcast. I returned the boxes and was still receiving bills as if I had service and equipment. After many faxes and attempts, I'm still dealing with it over 2 months later. Then to top it off, Comcast sent a rep to my home, who in turn questioned my 17-year old son about my account, payment and boxes they state I have. No one will acknowledge what happened. No return call or investigation has been done into this. I know it is illegal for this to happen due to my son being under 18 and he even told them this and to wait for me to come home.

They told my son to call me and tell me to come home to pay or return the boxes I do not have. To this day, 41 days later, I was told by a rep from Comcast these exact words: "What do you want us to do about it?" I want it fixed. I want an answer for a correct bill to pay and my boxes I returned to showthis is what I want. Nothing done as of yet. No resolution, no call back. Still frustrated with no answers. Can not even give one good star for overall experience.

Comcast charged me for service for September and October but I only received 7 days of service. The representative that I spoke with at that time informed that I had a credit of $35.06 for the 23 days that I did not receive service and it would be reflected on the next billing cycle. She asked me not to cancel my service at this time. She gave me some special of $29.99 plus tax for monthly and free HBO.

When I received the next bill, it did not show many of the things that were promised, plus a service call charge was added and I paid for October and was informed that I would receive the changes on the next month's bill. I canceled the service. I was owed a refund of $82.30 and they sent a refund of $35.06 which they claimed to be what is owed to me for 16 days of service for two months. This service was a zero.

Because of the new regulations, I had a choice of buying converter boxes, or going with a cable company. In the end I would need to have cable, dish, or whatever was available. In any event, I called Comcast in July, because a special was run for $99.00 a month. I did not get any service until December 2008, approximately.

I went on seasonal service. It returned in April, and my phone was mostly static, and it was difficult to speak to people, or make phone calls. After 4 years the issue still exists. I am paying close to $200.00 for bundled services, and my phone works sometimes, and I have intermittent service with the internet. I was calling the company so often that I was being charged a service charge, so I picked up the service protection at $4.00 a month. All in all, I have paid over $8215.40, for the time that I have this service. It is shoddy, poor staffing, inept people, and they'll steal your money.

I just found out that it is owned by GE. No surprise there. GE is part of Acorn and Acorn helped get Obama president, who is a disgrace to our country's values and patriotism. I have contacted the headquarters, I called the FCC. I will keep at it until something is resolved.

Comcast sucks! We made payment and they posted to the wrong account. Now we are past due because they can't find where they posted our payment to. So, we are out almost $200 and getting late fee. Oh, and lets not forget about to cut service. Your mistake and lack of training should not be an inconvenience to me. Maybe they should hire some people who know what they are doing because no one at Comcast does!!! !

Been customer for a year. Moved and was charged transfer fee and new service deposit of $150. I did not get new service. I just moved. I have never been late on my bill, so I don't see why I should have to pay a second deposit after a year of service. I have called at least 20 times in the last 2 weeks. I am so fed up with all of this stress. All they do when you call is transfer you from person to person. They won't let you talk to a managerwhat kind of company will not let you talk to a manager?

They tell you a manager will call you back, you just have to sit home from 8am to 8pm and wait for them to call. #1, I have to go to work to pay for my service, so that's a bit much. #2, I have a life other than waiting on Comcast to call all day long. And the messed up part of all that is after you wait from 8 am to 8 pm, you're still waiting because no one is ever going to call you back. It's just a way to get you off the phone so they don't have to solve your problem. Comcast: I am not, and I repeat am not, paying a second deposit. One more attempt at getting this resolved and then I just give up. What a joke this has been. Fix it or I go to another company and you don't get my $150 a month no more.

They sold to an 85 year old woman a digital TV box for about $300 for a digital TV she did not have at the time. One year later, son (me) buys a digital TV. First digital box picked up at office has wrong power supply and the second digital box is defective. We were without cable for 5 days. This is senior citizen abuse plus terrible customer service. Son is owner of account and is dumping the company.

Mr. ** has purchased an illegal device to upgrade his cable service, and gain more access to channels he is not paying for.

Comcast Cable account # ** The service is at 114G The Orchard, East Windsor, NJ 08512 609 448-2865.

I was paid up until October 19, 2011 for my cable. On October 18, 2011, I was given a promotion for the package I have which is $10 basic cable, $9.99 for digital preferred tier which includes 1 digital cable box and 1 remote control, for a total of $19.99 a month. The total bill per month is $20.90.

Today, I called to see what the overcharge on the bill was, when it has to be $20.90, not the $24 Comcast sent me a bill for.

As of October 19, 2011, when my promotion took effect again, I have not received my On Demand Encore which I had in the same promotion that I had before. It says buy and you need a subscription to Encore which I do have with the package. They did not give me what I should have in my package and they are trying to overcharge me in the billing.

I am not getting my On Demand Encore channel at all, I am also being overcharged by Comcast, and I am not getting the channels in the package that I'm paying for.

We have been without cable since Oct. 29th when we had a bad storm. We have made repeated calls and waited many times for over 1/2 hour to speak to someone. At first, they would tell us that someone would call us back the next day and no one did. So, we would make several calls back. This has been going on for over a week. We are told every day that we are on the schedule for the next day and voila, they never showed up. This is the worst customer service that we have ever experienced. It's been 15 days with no service. All our neighbors are up and running and our cable is still on the ground. When we get a chance to switch to another company, we will do it in a heartbeat. This is ridiculous.

Comcast should be free. Comcast uses my yard for their wires, and I pay for the Edison bill. Comcast should pay me!

Our HD channels black out for a few seconds, every minute or so. We have satellite skittle (for lack of a better word). Comcast is coming on Tuesday for a service charge of $3.98. I think there should be no charge, because we are already paying out the nose for this service.

Due to the storm on October 29th, we lost internet, cable, and TV service from Comcast. A call was made immediately, and information given that there were two separate places where cable lines were down. One line was on our property, and the other was a feeder line from the opposite side of the street to our property.

A few days later Comcast showed up, to fix the line on the property close to the house. The technician stated that he was not equipped to fix the line on the street, and that we needed a bucket truck with a street crew. He noted on his form which I signed noting that there was an additional problem needing to be fixed on the street. A call was made to Comcast to follow up, we were told that "yes, there are two separate orders", one for the house, and one for the street.

Subsequently, we have had two additional trucks show up over the past two weeks, neither one was the correct truck to fix the problem. Both were just like the first. The last truck driver/technician said that we needed a maintenance crew to fix the feeder line, and that he would call his supervisor, and have a truck with a street crew, in a bucket loader there. Yesterday, no truck showed up!

We have now also called the executive offices, our local Comcast liaison, who does not return calls, and still have no phones, TV, nor internet. They, Comcast, obviously cannot be bothered to fix a problem with one customer. We are now out of connection for 2 weeks. There appears to be no one to speak with at Comcast, who can tell us if, or when this problem, will be remedied. They just will not respond with the correct equipment to do the job.

Comcast never fulfills its promise! I've been with Comcast since 2001, and things went smooth for most of the part. Last year, I got an offer off the internet for $99 bundle for 2 years plus a free modem. So I called them and the rep said she could match that, no problem. I went ahead and switched to the deal.

Two months later, I called and asked about my free modem, they told me that there was not such an offer! I called and talked to three reps and the problem never got solved. I just got tired of it and went ahead and purchased my own modem and returned the Comcast one. Now one year after my first agreement, Comcast raised my price to $115 and said that the original agreement was only for 1 year, not 2. I got lied to twice from Comcast!

First, they promised a free modem, then promised $99 for 2 years; both promises were a lie. After talking to three reps including a supervisor, this time, Comcast wants me to sign another agreement for a 2-year contract to keep $99 for the first year, then $115 for the second year. I told them all 3 times to pull up my conversation records when I called back in 2010 and verify what they've been promised, two reps told me that there is no such record to keep for this long (really, one year?). But the third person I talked to (the supervisor) told me that they can go back and find out. And I will see any changes in my next bill if they are able to find something, otherwise, I won't hear anything from them.

I like Comcast and like to stay with them, I hate changes. But with this kind of business practice, I don't think I will stay with them much longer till I see my next Comcast bill. I don't really think Comcast is doing anything about this by looking at this ticket number, the last 4 numbers just repeated the first 4 numbers, I got lied to by Comcast the third time!

On behalf of my mother who is elderly, I am handling her affairs concerning the return of the cable box that was in her home. This occurred sometime in 2009 after my father passed away. I was informed that there was another box that was in her possession. I told them that there wasn't another box and someone was sent out to the home to verify. It is 2011 and my mother, who is on a fixed income, is still being charged for a box that she does not possess. After being told a search needed to be done and it would take 72 hours, she was told that the search wasn't completed.

Then I called and spoke with Ms. **, who informed me that the box was active and that she would still be charged for this box until it was returned. I told her that we would be cancelling service. She then stated that we would be charged $80 for the box. This doesn't make any sense. I will complain until it does make sense to me. If that means going to the media or calling on elected officials to investigate this matter. Since when did your employers stop stealing from you or making mistakes? It is a disgrace that a business so successful would be so petty.

I had set an appointment for today (11-8-11) at 8:00 A.M. and asked for a specific technician. This technician had made prior repairs, and I have confidence in his work. I was told that the technician will be at my home between 8:00 A.M. and 8:00 P.M. At 6:00 P.M., a computer message advised me that outage repairs were done and my problems repaired. Not hardly. No show Comcast.

It was my worst experience with Comcast. I have used it about 7 years. For the first maybe half year, I rented a modem. Then, I bought my own and returned it. 7 years later, I canceled the service. All of a sudden, I was billed by a debt collection company, saying I owe Comcast $40 for the equipment. I never even got a bill for not paying the rent before. They obviously ruined my credit for their mistake.

Then, I called them and went to the local office to correct it. The local office guys are nice. They knew it is a system error and corrected it. But they would not be able to give me the refund for the overpay part of my last payment. I was told to wait for the refund. After two weeks, I got nothing. Then, I called the customer service. Again, I was told I owe them a modem. I went to the office again. The funny thing is that the Ecare wants to "chat" with me to solve the problem. But I "chatted" already, and I want them to call the local office to confirm what I told them is true. But the answer is "they are not allowed to make a call to local office". Then why do they want to chat with me? Do they just get bored with their job and want to have someone to talk with?

Switching to Comcast was the worst mistake I ever made. It has been a nightmare from day one. I started service on 10/11/11. I wanted an all-room DVR. The salesman assured me that On Demand would do for me. Stupid me, I thought On Demand had to do with a DVR which I was using when I switched to Comcast.

After phone calls, threats, and screaming; the sales rep, Frank, asked what could he do to keep my business. I told him I wanted the DVR and was not willing to pay extra. He said no problem, until today when I had a bill for $205.28. I have given them $25.00 down and on the internet it said I owed $45.84 which I paid one day before the due date.

On the bill I received today, my previous balance was $80.26 and I paid $45.84. I called my sales rep, Frank, who gave me his cell number and said he would always be there if I needed something. I received a call back that afternoon from him, telling me my bill was $127 and not the $96.95 he quoted me because I got the all-room DVR.

He also informed me that he told me it would cost more, which was an outright lie. The bill I have is so confusing that I don't know whether I am coming or going. He also informed me I could just cancel if I don't like it, which I did. They could not come out until the 15th, which is 2 days before the bill is due.

Tomorrow I am packing up my internet/phone modem and my 3 boxes and I am returning them to Comcast. They also refused to hook back my satellite which I did not cancel even with the issues I have had from the beginning with Comcast.

They have a 30-day money back guarantee; however, my guess is I'm going to be billed for another $40.00 or so. If that is the case, I am going to contact the BBB and file a complaint.

I now have to pay my satellite provider $100 to come hook back my satellite. I have to find another internet provider and I will no longer have a home phone. Switching was supposed to save me money but in the long run it has really cost me.

I returned my cable boxes at 1 Apollo Road in Plymouth Meeting, Pa. The woman working at the counter to process my return on Friday 11/4 at 4:50 PM was extremely rude. She yelled at me during the entire process. You have to push the boxes through a clear plastic doors and she rudely informed me of the very consumer unfriendly process. Comcast should be ashamed of themselves to allow someone with her bad attitude to service customers. This will further, my promise to never deal with Comcast again.

One year ago, I was opening my new showroom while under construction when the Comcast representative came to the showroom and asked if she could have a moment of my time to go over services. I was dressed in my paint clothes and was out in the parking lot. I took the time to hear about the services and agreed to go ahead for one year service. The internet service is slow, so I called and the customer service representative said that I have a 3-year contract that I cannot cancel the service; if I do, I will owe for early termination.

I was beyond upset. I repeated that I signed a 1-year verbal; the representative put a number 3 down not a 1. This was not what I agreed to with the representative while I was under construction. I asked for a manager to call me but no reply. I also called my representative but no reply.

To this day, I have not received a reply. I was not happy with the service and I thought my 1-year contract is up and I will call and cancel the service, only to find out that the representative did this. The other fact is that, Comcast was supposed to list my business; when you call information, they don't have my business listed a year later. Beware of Comcast

On tuesday, I talked to Comcast at 8*** and had a Premium package set-up for 159.00 by Jeff. He sent me over to a George, who bundled a package with an extra HD DVR and 2 other HD boxes for a total of $168.95. I also had a $50 installation fee. This all was agreed upon. I went over this agreement at least 3 times before hanging up. The techs came in today and said they have the HD DVR that comes with the package and the reg. converters, but not the HD ones for the other 2 TVs.

I talked on the phone with Kiasha, the manager, and she told me the two men will be "written up" but Comcast will not honor the agreement. This is, in my viewpoint, a "bait and switch" and I am angry that Comcast chooses to treat customers this way. I wasted my time on tuesday, and on thursday, waiting for the installers to start my service. They left saying they had the order and they couldn't do anything. This shameful practice should be stopped and someone needs to help consumers with this fraud. I have called and emailed Comcast about this, and the only response to this was that the gentleman who set it up will be written up. This is not acceptable.

My latest experience with Comcast was when the last of my channels was lost due to XFinity coming to my area. Fine. I lived without it, until we decided on a course of action. I called and ordered a DVR (One of the worst pieces of ** I've ever used btw) and two regular set-top boxes. The lady was very helpful, kind, courteous. I waited almost a week past delivery due date, and called. The lady I spoke to this time was very helpful, kind, courteous- my order had shipped, and was in route. I waited almost another two weeks. I called again after being hung up on four times by some very rude individuals, and calling back, the lady I spoke to was very helpful, kind, courteous- but could find no record of my order, despite my having the #. She placed the order again, and we parted ways very nicely.

I waited a little over two weeks and called, this time, after being hung up on twice and calling back, gentleman I spoke with was not helpful, kind, or courteous -despite my starting out pleasantly and he could find no record of my order. The warehouse knew nothing about it and there was no record of my having called, despite my having both the old and new order #s. I asked him to make note of it and the fact I was very unhappy. He was rude to the point I hung up and emailed Comcast cares with transcripts of all my calls. A Mr. Carlos ** contacted me, and was dumbfounded at the trouble I had gone through and the uncaring attitudes of their employees. He wiped the slate cleaned, set up an appointment for a tech to bring me the items I had ordered, and install them, all free of charge! Great! Thank you!

The day before the tech was to arrive I received three very large boxes by UPS, and yes, inside of them were all the orders that no one knew anything about, that had been canceled, etc. I immediately contacted Mr. **, and he promised we would not be charged for the items, and would receive a credit for all the past inconveniences (Have not seen that yet). Tech came out to install the DVR (Had to replace it once already and the "new" one doesn't want to record) and the set-top boxes (Had to have the one replaced twice already and the other just shows to be announced despite a tech walking me through the rebooting steps). We were charged for two new outlets (Total of three) though we have always had three and the new ones were not new, but had been here 14 years.

The tech even told me as he was leaving, Comcast really needed to get their act together. So, my overall experience with Comcast, over the last 14 years? I find -despite the employees comments I have read- that Comcast has some of the rudest customer care staff I've ever dealt with. Rude, nasty, sarcastic, and mean. The phrase we are people too means little to me, because when you are behind that phone, speaking on behalf of Comcast, you are no longer an individual with baby-feelings that you allow to get hurt when someone frustrated with the service you provide, takes it out on you. You are Comcast. They don't know you as an individual, and don't care to.

They want what they paid for to work, and work well- they want the service to justify the expense of the cost (I am now paying 119 a month, for really nothing other than being allowed to view the channels I should be allowed to view any way), which can, at times be a lot more than what we get back. By the time they get to you, they may have been hung up on numerous times, pawned off on others that had no idea what they were doing, or simply lied to. Your feelings get hurt by abusive customers? Too bad. That's what you are there for. To settle their problems. Suck it up or quit. We don't need people that "just don't care about your services problems". We need people that realize their company is not always honest, reliable, or even kind.

First, my phone modem went out and I contacted customer service. They couldn't fix it over the phone so they said it would be resolved in 24-72 hours but that never happened. I transferred the service to my new house and the technician showed up and was rude, left without finishing or informing anyone.

I filed numerous complaints with Comcast, including the President's Office. The local office was rude and accused me of not putting my dogs away. This was ridiculous! Over 2 weeks later, a technician installed my services but I was assured I would not be charged. I was also told by the President's Office that I would get $40 credit for the customer guarantees and my account would be credited for the time I had no service. None of this happened. They didn't even call me back! Now my bill is over $800 and they are acting like they aren't crediting me anything!

Comcast cable goes out all the time, 4 times in October. Small storms seem to knock Comcast offline and this is cable service. Today is Saturday and I was just told that the cable service for this entire area will be out until Monday. Plus the customer service is terrible because it takes at least 20-25 minutes of waiting to get through. On Monday, I will be canceling my Comcast service because it is truly awful here in S. Florida.

Having no Longhorn Network results to disappointed customers, you should be ashamed of you lack of concern for your subscribers. I have just about had it with your handling of these negotiations. All that you do well pales in comparison to what you have not done to support the entire University of Texas fan base.

I have been trying for months to work out a schedule to get my cable bill paid and up to date. They are not working with me. They closed the Winder, GA. office without notice to the public until it was closed and changed the dates of payment of account to another date without notification to the consumers. I am on a fixed income and want to get this straightened out but they refuse to work with me.

My present bill is $339.84 and I have paid over $500 to $600 in the last 3-4 months on cable and internet. I do not have the special bundle with HBO and Cinemax show times or other movie channels just the regular one and I upgraded to get some gospel channels that I love to watch. I want to get this straightened out but I need some help to do this. I have told them that I will pay half on the third of November and the other half by the 17th of November to get this paid up to date without loss of service but they refuse. Please help me. I am on Social Security and that is all I can do. I do want to get this straightened out. Why can they do what they want and refuse to work with the consumer to keep service on? I will not be able to get e-mails after Saturday unless you help me. Please call me. Thank you.

I had for a full year of cable contract with Comcast but after several months, some black people from Comcast came to my house and took the cable box. After several months, I called and reported to Comcast to try finding the box but they never fixed this problem and later on, they reported it to the credit bureau.

I would like to know if somebody can help me please. On 09/19/2011, I called and reported this problem again and they gave me the ticket # ** to investigate happened with this problem. But today, 10/23/2011, I called many times and they still wouldn't transfer my call to the customer retention department.

I don't know what I can do with this problem with Comcast Cable in Houston, Texas. Thank you for you help.

Have been trying to get HD service since we moved in 3 weeks ago. First trip, did not supply HD box. Next trip, box was not working. The next call made my husband take off work to go get another clicker. It did not fix the problem. We made another appointment but they never showed up and said my husband did not answer the phone. He lied. The phone log showed no incoming calls, the condo office had no record of a Comcast tech on property.

This morning, a person showed up. He was on the phone the entire time and made the problem worse. We now cannot get the guide to see past four hours in the future. He said someone had made some temp repairs in the switch room I hallway and never completed them. I asked for his supervisor's name and phone number which he wrote on the back of the work order I refused to sign and skinned out. I called the number and it was not a Comcast supervisor -- he lied. I now have another call into Comcast. Tomorrow I am filing a complaint with Alexandria City government.

On Sept. 30th, we had our services transferred to our new apartment. The tech was rude. He told me: "Oh, I was about to leave. I am not waiting on you." Our appointment was at 12:00 pm. We were there at 12:03 pm. We got a call saying they would be 2 hours late (we were moving). But if they aren't on time, we have to wait on them. And they get a 2-hour window. Anyway, he came to me and said: "Why do you have 4 boxes on your order when you only have 3 rooms? That's stupid. What do you want?" First off, the guy on the phone messed up, not me. Second, are you calling me stupid? Then, he came inside and said, "So, you're putting your TV here right? (Where the cable line is)." I said, "No, I'm putting it somewhere else." I showed him (3 feet away) and told him I was going to run the wire over there. He told me that will look stupid and doesn't make any sense and it is not easy for him. I should put it where he told me and where I want it is dumb. Really? So now you're disrespecting me in my home.

Then, he had to install the cable line in the two bedrooms because it wasn't there yet. And he said: "It's going to be $15.00 extra per room. Are you okay with that?" I was like, "Yes that's okay." He said: "No it's $15.00/room, do you really want to pay that? It's more work for me. Can you afford it?" Now do you assume I'm broke? He finally set everything up and charged his drills in my house. He should have his equipment ready to go. In my opinion, he shouldn't charge anything in my house. You're using my electricity. You should come prepared. Well, he was going to leave without having me sign my paperwork, telling me my new phone number, and giving me my "welcome" packet etc.

We went to put the TV on. I was checking my e-mail and noticed they both didn't work at the same time, so we called in. Of course, it won't be until Wednesday of the following week for a tech to come out. The tech came and couldn't fix it. We needed another tech to come out because this one didn't have the tools required. He told us it will be 24-48 hours. A week went by, so we went to the Comcast store and talked to them. The girl told me a field supervisor has it and would come out the next week (we went on Saturday). A week went by and no one came, so we called in again. We were told someone would come in a couple days. Nobody came.

Finally, we called again yesterday and we were supposed to have yet another "tech" come out on Sunday. We will see. But I called the corporate office and talked to a Chantel. She told me a Reginal rep would contact me on Monday because of this. I was told by Comcast they won't charge me for my services (once it is fixed, I have to call and they will adjust it off). But I told Chantel at this point that isn't enough. I have been disrespected, ignored, lied to, and made fun of. It will take more. We shall see what the result is. But I do know that I will cancel and keep complaining to anyone who will listen if they don't do something soon. It's almost been a month.

I signed for cable and Internet services on September 21, 2011, and after two days, I couldn't use my Internet. Two more days after, there were no more free HBO channels that I should have had for three months according to the contract. Despite my calls, no technician was sent to help me. On October 14, 2011, the service that was left with basic channels was completely cancelled, and I was sent a bill for $196.96, which is over my budget. I am a limited income person receiving from Social Security.

There is no rate. This is the worst service I ever had. After switching from Dish network and Verizon to Comcast, I lost the majority of TV channels. All the promises of representatives (confirmed by Comcast operator) were not true. The customer service reps, after 30-40 minutes of waiting, would say "hold on" and then disconnect you.

I called to tell them that I was moving and needed my services turned off after July 1. They shut off my phone and internet a week early. I needed them still. I had movers coming and a U-box delivery late. All my information was in my emails.

When I called to get it turned back on, they first told me that it would take a week to get someone out to me. After 1 hour on the phone, it was fixed. Now, I have been waiting for a $118 refund since July 2011. Every time I call, they say they are sending a new check that never comes! If I don't give them their money, they cancel my services and report to my credit, but what happens to them if they don't give me my money? They should pay me interest!

Yesterday, I found out that my contract agreement has been dropped after one year and not two years. My bill has jumped to $168.28 per month.

On September 27th 2011, I called Comcast and spoke with Susan at 8:20pm. She told me that my bill would automatically go up after my contract was up. I told her that my contract was for two years; she told me that I have to wait until tomorrow to find out what my contract was. She said that she was sorry, but that is all she could do. A week later, I have received neither response nor contact.

I am a college-educated mother with a child who is on the Nation School Lunch program. I live in public housing and I work a full-time job as a server. Now, I am spending 40% of my income to pay for cable, internet and telephone services. Please check into this discrepancy and adjust my bill accordingly.

I paid my bill online. 8 hours later, they charged the same amount causing my account to be overdrawn which caused other checks to bounce. I contacted on phone and they disputed the second charge. I went to my bank and got a statement showing they charged me twice. I went to the office and showed them documentation, they still disputed the second charge because it was pending. It was pending because my bank did not pay, because it caused my account to be overdrawn. It only paid what my available balance was.

First off, when they showed up to install, they did a shoddy job. The installers never hooked up the broadband phone service, I had to do that. All cable wiring was ran through windows, I have never seen that done before. The TV system has never worked properly and the wrong box was installed in the bedroom, it took a month to get a tech to correct that. The internet is slower than the DSL connection I had, but it is supposed to be faster. Now with all of that, we decided to still give Comcast a try and we kept it.

3 days ago, my wife paid the bill using their automated pay system. Our cable was shut off anyway due to non-payment. I called the customer service department and gave them the information, including the confirmation number. I was treated like I was trying to get something past them when I just wanted to know about my payment. After several calls, the service was not restored and I hit the rudest people on the planet earth! None of them wanted to solve this by checking to see what happened to the payment. All they could do was basically say the payment was not made. I went ahead and made the payment again, but now there are two pending payments on my bank account for Comcast.

To this date, the second one still has not been found. My bank said Comcast claimed it, but Comcast said they have not. As soon as I can get a new company in here for internet, TV and phone, I will change. Run from them! It's not worth the hassle!

If I can't rate zero stars, I would! Overall, it was a terrible, frustrating, and stressful experience!

In August 2, I called and spoke to a gentleman named Mike with ID #Lofi 0611 at 2 pm. On the call, I explained to him how I lost my job due to my disability and that I was going through a painful life change and needed a payment arrangement. We agreed the first payment of $150 would be paid 8/30/2011, then another $150+current on 9/30, and a last payment $150+current. We both came to the conclusion that the balance of $300 would be paid.

I made my first payment on time. Then I received a call from the past due department which said that my services will be shut off. I spoke to the agent and explained how I made an arrangement. They explained that this is automatic, and that because I have an arrangement, I just call in to restore services (if that were to happen).

I'm very frustrated! I have been keeping to my agreement, and I called every time when that happened to restore. Every time I would call, I would have to explain the situation and usually speak to a supervisor, and eventually, I have it turned back on.

As of October 13, (My last payment of $300 I made and was cleared on the 1st as it should, and I even made the payment with the rep.) my services were shut off and as usual I called in. This time I spoke first with a gentleman who had me explain again the situation and refused to transfer me to a supervisor. So I called again and spoke to another rep and was able to speak to Shula with ID #3351 at 12:30 pm. I explained to her that Mike had noted my account of the arrangement and that this is my 3rd time calling because of this auto shut off, to just restore my service as usual. She refused to turn on my service! She even went on to say sarcastically that they (Comcast) send out a bill every month and that it's my fault for not paying it! I can't believe she made me feel stupid and irresponsible, especially during a time when I'm going through severe health issues and losing my job of 11 years!

I then explained to her how I just paid my arrangement and have kept my end of the deal. It's not my fault they granted me something they shouldn't have! I never had an issue! They did explain to me on a previous call when I had to get my service retired that the rep made a mistake and in the future, it would not be granted but for now they must keep their end. I requested to speak to a manager, and she said they weren't available! How is every time I request to speak to a supervisor or manager, no one's available!

I'm upset about how I've been treated like I've made this up--like I'm lying!--because reps don't log everything down like they are supposed to! I have made all my payments, and I'm upset at Shula for not taking consideration that it was the company's fault for granting something in the first place. She also said that I should know better and to look at my bill. I've been making my payments. In 2 months, I was forking out $750 for cable! I am going through stress and hardship!

I'm writing today to put a formal complaint to the company as a whole for not keeping to their promise (while I'm sticking to my end of the agreement!) and that they said it's been a "courtesy"! And that is also for the last two times of restoring my service when it was part of the agreement made! And now they're saying they won't and want payment in full.

It's not fair how they granted something and now changed everything (which make me feel like an idiot) and also the rudeness I received from each rep when it's noted and been this way since August. I'm sick and on a fixed income, and I am doing my best on paying their bill! And I would have caught up. If I've known my last $300 would have gotten me here, I would have used that for another bill instead! It is not my fault that an agent made a mistake. There was no issue until now! How is that fair?

I'm writing because I have kept to my agreement and Comcast has failed. And I'm to the point of going to the news. How does a company get away with treating someone who lost their job. It's sick! Going to Standford for research even! And I wanted an arrangement because they said they understood! Then pull this, especially when I have no money and still trying to keep my end of the deal! They're putting me through frustration every time I call and have me repeat! This is the first time in my life I felt so injust that I went this far to complain. Please help! Thank you!

Comcast TV cable service is generally poor, but one recurring problem is the TV listings guide is unreliable. I pay a monthly fee for DVR, but often the playback is a total surprise. I record one show, and I get an entirely different one. When I contacted Comcast, I got bounced around to three representatives. The third wanted to send me back to the first. Each could not seem to grasp the simple problem, and I was put through hoop after hoop of irrelevant troubleshooting. It was exasperating. The problem was unresolved, and the quality guarantee remains a myth. As soon as I can get someone to trim few trees, I'm calling a satellite installer.

Back on July 31 2011, I had my cable service disrupted from a Comcast technician, who was installing service for a new order, but when I saw the technician left the area and my service hadn't been turned back on. I immediately called Comcast and told them what happened and their response was, "sorry but we can't send another technician back until the following day." I was unable to resolve the issue with them to get someone back that day so I waited until the following day. I did get a technician late in the day and this technician explained to me what the previous technician did and apologized.

Comcast called that day to check on the issue and assured me that I would get a credit on my account for the disruption well after 2 months I still have not seen that credit. Today, I called after receiving my monthly bill and not seeing any credit and was told that a credit for $2.99 to $4.99 will be applied to my account and I was furious that is what Comcast thinks I am worth. I have been a loyal customer for 25 years, only because Comcast has a monopoly here, well not anymore.

I spoke to a supervisor Laurie ** and explained my feelings about the small amount that Comcast was offering me was unacceptable because you offer $20 for on time guarantee and issue conflicts and she tried to offer me 3 free months of premium channels which I don't want or need and that value was $ 60. I just don't get it why Comcast won't make their customers happy in today's world.

Comcast made an error and added $43.26 to my bill with no explanation. I called and spent over an hour of my time on the phone with them trying to figure out what happened and what this charge was for. After an hour, and many transfers, they finally said, "We made an error and we will correct it on next month's bill". However, I still have to pay the extra money this month, because they cannot fix their error and correct the amount in the next two weeks before my bill is due to be auto-paid from my account.

Thank you Comcast for wasting over an hour of my time, and for stealing my money. That is what I call excellent customer service!

Yet again, I cannot watch my TV at all tonight because my DVR keeps rebooting itself. This is so ridiculous! I pay for a service that I can't even use! It has been doing this for months off and on. I'm just so extremely dissatisfied with Comcast as I have had nothing but problems since installation last February! I've literally had to call, talk via online chat and email the incompetent "customer service" no less than 20 times. Sadly, I'm not exaggerating. Comcast shouldn't be allowed to even have a service as all of their products are terrible and they don't even try to fix anything. I will never use Comcast again and I will never recommend them to anyone.

Faulty cable wiring brought down my electric line and now I must pay. Because of faulty wiring, done by Comcast, my electrical wiring was brought down during a storm. I've gotten multiple estimates from electricians. But Comcast's insurance company (Liberty Mutual) will not pay the full amount, leaving me to pay the difference. I'm being punished for choosing Comcast as my provider. The estimates I got came out to $1500. Liberty Mutual is only willing to pay $1125. I spoke with Comcast. They deny responsibility for paying the difference.

My Comcast bill is in my late husband's name. He has been deceased for 2 years. I went to the service center to change it into my name. I have had the account over 2 years and it's never late. They told me I would have to put a deposit of $150.00 to put it in my name. I explained that I have been paying the bill for two years. Still, they wanted the deposit. I told them to put it back into my deceased husband's name. They did so and I didn't have to pay the deposit. I told them their terrible customer service. I got home and called the 800 number and they confirmed. Terrible customer service. Can't think for themselves.

I applied for Comcast, had them for a year and was paying for my service regularly. I had received Comcast April of 2009 then in September 2010 I was late with my payment, so they cut my service off and told me I had to pay 385.00 to get my service restored. I paid on Sept. 24 2010. They turned my service back on Sept. 25 2010 and they cut my service right back off Sept. 26, 2010.

They put a block on my address for no service.

I don't need any ratings at all and I never even asked for their services. Anyway, our new neighbor just moved into their house and their cable TV is not working. Our community have underground cables running through. Since they don't have the right connection, Comcast has to dig up underground to get access to their connections. The sad part is, the cables are running under my lawn. Not even one Comcast personnel has called, talked or even knocked on my door to inform me that they need to dig up my lawn to access their cables. The next thing I know, there are flags on my lawn and I was left wondering what those are for. Then, a few weeks after, a couple of guys started to dig on my lawn without even asking our permission! I can't believe that Comcast would do this totally consumer unfriendly act. There was not a phone call at all!

In a single year, I have not had a full month of service. Yet, I have been charged for modem rentals (when I use my own modem) and multiple cable boxes that have yet to work for more than 1 day after being replaced. I was also charged for additional outlets that do not work and on demand shows that were ordered by a house guest after getting Comcast to release my password etc. I also have been credited for no service, only to be recharged the next month. I still do not have the services that I ordered a year ago. I am too exhausted to continue to complain with no results.

I have tried to work with customer service. I've been charged for techs coming to fix their own issues. And I have been accused of not being honest about my service not working, even after a technician could testify that I was without service. I have no choice but to terminate my services with Comcast, as it has come to the point that I cannot trust them. I now have a huge past due bill, with credits being removed from the previous month. I also am down to one TV with service.

I do not have television or internet service (I read books and I use my travel drive at the local library for my internet needs). Despite being on the 'Do Not Call' and 'Do Not Send Junk Mail' lists for over a decade, Comcast persists in paper mailing me weekly ads for potential Xfinity customers. Please make this stop!

We own a small hotel on the outskirts of Houston and use Comcast since that is our only option (monopoly?). Recently, they informed us that we must install these special boxes within our rooms since they were switching over to digital from analog, even though we have brand new digital televisions. It's been 2 1/2 months that we've been dealing with this problem and can't see a resolution anytime soon. We have to send our employees up to the room on a daily basis to swap out the boxes so that our customers could enjoy watching TV. With Comcast being such a large corporation, I would assume that they would do anything in their power to make sure customer service is a top priority.

Today, I was supposed to have a technician come to our location to help fix this issue, yet they never arrived. This was scheduled early last week. So, I called Comcast to ask where the technician was. I had to go through 8 agents (no exaggeration!) to get a number of someone who could "help" me. This number was going straight to the voicemail box of this individual. I'm truly fed up with Comcast and looking for a company who could provide me better service.

They have horrible customer service and are a horrible company to deal with. Thank God, I don't have to deal with them at home.

On August 14, I contacted Comcast to inquire about their services and see if they were available in my area (being that it was a new area and has only been around for two years and such). I told the representative this as well as let them know that my future neighbors had the service.

I asked for phone and Internet since I'm not a big TV person anyway. I was told that yes, the service could be placed in the address I mentioned before. But to be on the safe side to call at least a week for them to do a walk-through to verify.

I decided to give them a bit more time so on September 16, 8 a.m., I called and spoke to a Matt, had the inspection set and was given a code. I was told to call back on Tuesday to check but most likely would be getting a call back to let me know. No call back so I called on Tuesday morning. I have to actually demand they take the number I had been given.

The person I spoke to, Todd, I believe, said that no order was given and if I wanted I could set that up. However, after he got the number, he said that the check for service had not been done and it should be done either today or tomorrow, so call back then.

I called morning the next day and again I have to force the employee to take the call but this time I heard that not even my name is on the order in the right place. Matt, the first person I talked to, my name is actually on the notes but this is all. The survey was completed now "but no call because they were waiting for the new address to be added into their system. "

How long will this take? A week, I am told. To enter a new address? You can't do that? No, sorry, different department. Okay. Well I suppose I can wait.

Sadly, I could not wait. I either had to have a phone line installed or else lose out on the discount for my new home owners insurance. So I called back before five and told them what was going on.

Now I am told I had to wait two weeks before the address is entered. Then another week to have someone come out to the house. First I'm thinking back over the reason I was delayed in getting to the house in the first place.

Comcast hit my ** water line so now I have trash in the line. Why? Because they were putting down their equipment and did not check with my builders. Of course the builders are still fighting them to pay them for the damage done.

Back to the call, I stated that I was told this would only take about a week to go through. Checks, address entered and service sent out and installed. I was told sorry and to call back tomorrow. It should have already been put into the system.

I called back the next day and and the day after and the day after excluding Sunday. Monday, the 26th, I called to talk to someone and when I was told it would be another two weeks before my address would be processed, I asked to speak to a manager. I was told, "Well, I will note it and since they are in a meeting you should get a call back with two hours at the latest."

I actually allowed four hours to go by before I called back. I told the new person I was talking to what had happened before and that I wanted to speak to a manager. She told me that I should have been given a numbered code so that if anything happened I could use that to get a hold of a manager. She then apologized for everything and said she would expedite my call to a manager in which she did. She actually transferred me to a guy named Chris.

I told Chris everything I had gone through so far, including the damaged water line to having to change alarm companies because of Comcast dragging their feet. He then mentioned confusion on why this had not been taken care of. I was given his direct line, was told that he would be contacting the contractors to expedite my address into the system as well as the visit that was to come.

He said he would call me back sometime today or at the latest tomorrow with a status update. It was not until an hour of getting off the phone that my contact number was never asked for. I try to be patient, I really do, but man this is rubbish. After reading the reviews, I am actually cringing and wondering if I should bother with this company at all.

I do know they have personally damaged wiring in a friend's apartment when service had gone out to "fix" the issue. The issue was never fixed, the friend in question had to just cancel the service. I do know one thing: I won't contract with them if this manager Chris can get his people in order.

I have been a devoted customer for 10 years and always paid on time. I have phone, Internet, three boxes and HD service, not to mention countless movies I order monthly, which translates to a lot of money to Comcast in a tough economy.

My service has been terrible for all 10 years and somehow has deteriorated in the last year to a point where our block has no cable service consistently from 9 pm to 10 am the next morning. I have to call and complain nightly and I'm told we will have someone there in three days to a week.

On Saturday, September 24, I had the worst experience with Comcast.

I called about my cable box in my room since the picture was blurry and I couldn't even see it so I called comcast and told them the problem I was having. Oscar told me he was going to turn off and on the cable box, which he did but the pictures were still the same and after that he told me that I was still experiencing that problem because I had to pay more for the cable box, which was free and that I could only get 33 channels. When I asked him since when did they change the rule, he put me on hold for five minutes then told me since last year, which is not correct, then the phone got disconnected.

I called again and I spoke with Claudia who told me something totally different and fixed it. I asked her if I could complain about the first call and she said yeah and put me on hold to talk to the manager for half an hour. I called with another phone while I was still on the other line then one lady picked up. I told her the problem since I was on hold on the other phone. She said okay, she also put me on hold but we never got to to talk with a manager.

You guys should hire someone who knows how to handle costumers and has a good attitude and also someone who gives the right and the same information.

Comcast once again came to my door and wanted access to fix the neighbor's cable. I again told them no because the last time I allowed them in my yard to disconnect my cable, they ripped the cable box off the side of my house tearing the siding and then left exposed wires sticking out and refused to clean-up or make repairs. So since then I don't allow them in my yard and do not have any of their services.

Today, 9/26/2011, at 12:10 pm, a technician in my neighbor's yard up on a ladder on the pole cut the line going from the top of my house to the pole letting it fall in the yard where my 2-year-old granddaughter was playing almost hitting her with it. Then he refused to come pick it up or take it away because I would not let them in my yard the first time to make the repair. I have repeatedly tried to call and speak to supervisors or managers, and every time I am transferred, I am hung up on because I do not have a phone number to enter in the phone system to get anyone. I have tried every way I know how to get through the automated machine (and I work at a call center so I know how most of them work), but with no outcome.

The line is still laying in my backyard and I am still unable to get anyone on the phone. I have no idea if this line is live or dead and I have pets and children that play in this yard all the time. I am at a loss as to what to do at this point. I so hope this qualifies for an attorney. This company is mean and hateful.

I have had it with horrible customer service representatives who have no clue what's going on or how to do their jobs. I get transferred around from department to department and back to the same departments three or four times, before I can ever get through to someone willing to help and not just transfer me around. I am also fed up that when I ask to speak to a supervisor, I almost never get transferred to one and when I do, they are more than usually no help whatsoever. I have experienced more than my fair share of rude and not knowledgeable employees. I sincerely hope that some serious action takes place to ensure that this level of awful and gruesome customer service antics ends today! I wish that I never had to deal with Comcast customer service ever again.

Unfortunately, since Comcast seems to have quite the Monopoly on cable TV service, I know that is impossible. It's even sadder that the Comcast customer service just continually gets worse. And since I pay a lot of money, I would like to be treated like a valued customer and not like I'm a hassle and that my business is unwanted. I don't have much hope left these issues will be addressed, but maybe filing this complaint will help at least a little. Thank you for listening.

Elizabeth

We have had Comcast service for over 20 years with average satisfaction. We were very unhappy when we were forced to switch to Digital and get charged for adapters, after promising us that we would be fine as long as we had the cable subscription. Our first Digital Cable box lasted about 1 1/2 years, then lost all reception (adapters on other TV's still work mind you). Comcast's customer service puts you through the loops for about 15 minutes before you get to a human, then all they want to do is send out a service technician for a cost. We knew it was the Cable box, as the TV with digital card received the limited channels Comcast allows through without paying for one of their adapters.

Also, we placed an adapter on this specific TV and lines and it worked fine. Obviously, it was the Cable Box. We returned the Cable Box to Comcast three times, only to receive old, reconditioned ones that either did not work or only worked for a few days then went out. For the price I pay per month, why can't Comcast give their customers a new, working piece of equipment? In addition, where's my credit for lack of cable and cost of gas to keep running your crappy boxes back to the office?

I give my experience a big fat zero star but I had to pick one.

Not one but two Comcast technicians came into my house and dismantled my existing TV antenna system, Satellite system, and part of my Ethernet network! After two separate installation attempts, two technicians, two lost days of work, and still no service. I asked them to remove all of their equipment and return the house wiring to its original condition. What I got were two technicians that got into their trucks and left! They just left! I had to disconnect their equipment and attempt to reinstall some semblance of a working system until I could call out an expert to do the repairs.

Calling an expert cost me $138.0 just to get part of the system(s) in working order and the rest of the recabling will take several hundred dollars more to trace each wire or cable that these clowns removed for no reason!

One last note, the so-called technicians come in rundown trucks, no Comcast markings and it seems to me that they are hired outside contractors. I don't think these "gentlemen" were Comcast employees. At least the AT&T guy that came to repair some of the damage, which these guys created, was neat, had and ID, and had a marked truck.

I wanted to switch to Comcast because of a lower price. I guess, you get what you pay for!

We were charged for several months for movies we did not rent (porn). Our house was empty. We, at work. Our child, at school. Confirmed. The charges were not removed. We have spoken to others who have had similar experiences and left Comcast for competitors. We were given the same threat --pay up or be sent to collections?

I have had intermittent premium channels for over 3 weeks. I've had a service call and the tech said the problem was at Comcast's end. And I've had an online service call with no joy. They have no idea how to fix it. I miss the days when we had two cable suppliers, so I could dump these idiots and get someone that would provide the services they were paid to provide. Even this page is really slow to type. How ironic is that.

No stars. There are supposed Comcast Authorized resellers online and you put in your order through them, which when it comes to the Comcast end, you realize the deal offered does not exist. I signed up for $19.99 (6 months), then $34.99 (6 months) then finally, $44.95; no contract, 12mbps speed internet as a current cable customer. When it comes to installation, I'm told it should be $29.99 a month, then $59.99. Pure bait and switch. Comcast customer service claims (very rudely) they don't know what the resellers are offering (oh really, it's there under several websites!). Reseller assured me it's for real! Who is telling the truth? See the offers online.

Comcast knows exactly what's going on! The consumer is getting screwed by bait and switch tactics. They should be held to their offers and stop acting like the monopoly they are.

I filed a complaint with the Attorney General. Unethical selling practices, prices way too high. They will try to get you to get a package deal. Lying. Excessive lying. I got different prices from different customer representatives, not mentioning the installation fee. They lied about Fairpoint charging a rent for their modem and trying to get me to get a local phone that is supposedly "free", but it's not. The worst offense to me is the lying.

On or around August 19th, 2011, I requested service with Comcast. On August 20th, my service was connected in my home. On or around August 24, 2011, I received my first bill with a bill date of August 21, 2011 with the bill being due on the 10th of September. Two weeks later, I received another bill from Comcast with a due date of September 24th.

On September 21, I contacted Comcast via live chat to inquire about the change in my bill date. I was informed by Josie ** that the first bill from Comcast is prorated depending on when you requested service. My first bill was not, I paid for a full month's worth of service. Josie informed me that my service billing cycle is from August 21-September 19 and September 20-October 10. I again asked about the change in my bill date from the 21st to the 7th. I then stated that my being billed on the 7th of the month is not one full month's worth of billing and that it is actually 17 days that I am being billed for since my bill is due on the 24th.

I then asked how can Comcast bill me on the 7th when I did not request my initial service until the 20th of the month? After reading all of the complaints against Comcast, I am astonished that they are able to get away with all they have been doing. One customer through out the possibility of a class action lawsuit against Comcast, and I believe that customer has the right idea.

Comcast people are ** and don't know what they are doing! I have been trying to switch my service since August after moving 2 miles away. They set me a tech appointment, which they were also charging me a $50 transfer fee. The guy showed up and said he needed to drill into the wall a foot, he did not have the right drill and also needed permission from the building owner. They reset for the following week, then they called my cell (I am at work and they knew this), but I have 3 people at the house waiting for them, they left a message, "Sorry we missed you. Please call to reset". The following Monday they called my cellphone again, "Sorry, we missed you again. We have tried to come out 3 times. If you don't call back to reset we will cancel your appointment". What appointment? They said for me to call to reset one?

In the meantime, it has been a month with no service. Meanwhile, my son discovered wires that were previously used by last tenants so he plugged them in. Wow! They worked. We have cable TV. No drilling needed! I called Comcast, and said we do not need a tech, and just to please turn on the DVR. They said sure and we're good to go.

The next day, I turned on the TV and ..., "Please call Comcast as your service has been disconnected", so I called Comcast. They said service is now inactive, and they do not know why and will have someone call me in 24 hours. **! They are the worst I have ever dealt with! I would never recommend them to anyone!

Awful! Some reps hang up and we already have had at least 6 repair men, but they can't still fix my cable, they even tell us that it has to be the construction in our area. This has been going on for over 4 months, with only short term success. What can we do?

I was looking to add HD service to my account. Comcast's website shows the products in my area (they ask for your zip to give you quotes). The site says it's $6.50 a month plus a $15 setup fee. When you try to order the service online, you're forced to chat with one of their so-called 'customer service agents' who tells you the service costs $8 a month and the setup fee is $20. If you point out that they advertise otherwise, they tell you 'prices are subject to change'. What the **? This is fraudulent, plain and clear bait and switch advertising.

I wouldn't even give them one star! I have been trying to transfer services to my new house for over 6 weeks, with no results. I have spent countless hours on the phone, email, live chats and going by the local offices trying to get someone to listen to me. You just get the runaround and they transfer you to another department. You can never speak with anyone on a local level and the ** at the national level have no idea on what's going on half the time. It's a different story every time I call. The worst part is they don't care and they'll never be held accountable.

I have had multiple home visits from them to replace nonworking DVR boxes. But after eight months, I am still having problems.

On 7 Sept 11, my girl friend ordered Comcast Double Play which originally was going to be shipped to her house. After waiting one week and did not see any shipment, she called Comcast to verify about her order and was told that her order was not processed. Two weeks after she received her order, she found out that her cable was disconnected from the outside source. The appointment was made to let someone come and fix it but after four days, there was no sign of a tech.

Wow, I thought that Comcast was better than the other guys. I believe that because of the subcontractors, the new people don't know what they are. As of 18 Sept 11, my girlfriend is still struggling to get someone come over. I told her that if nobody shows up for today, she should cancel her service and check the other guys. I don't think that she will recommend Comcast to anyone. I think that Comcast should be oversight by legislature--either by county, state, or U.S. congress.

Comcast sucks! I moved to a new apartment on 7/22/11. I called Comcast on 7/18/11 to set up the service. I decided to install the equipment myself. So, they were to send equipment on Thursday, 7/21/11. Thursday came and I got no equipment. I called Comcast. They told me my order was in pending status and that they would have to redo my whole order. So, I sat on the phone another hour and set up my service. But Comcast said that they would send the technician to my house and install for free. It was due to the fact that they did not let me know that the order went into pending status and I was moving the next day.

I moved on 7/22. On 7/25/11, there was a bill from Comcast in the amount of $295 with installation and other charges that were to be free. I called Comcast and was told my bill was now over $300 (it should only be $107/mo). I sat on the phone for over 3 hours two separate times in one day to get my account credited. They finally credited the account. When I called the next day to make payment, it was only $41.76, so I paid it. I got another bill for $214 ($107 plus the balance for the first month's bill of credits). I just called Comcast again and sat on the phone with a supervisor for over another hour. I told her that I paid the first month's bill in the amount that their office told me to pay. And I told them that they can't put credits from first month's bill onto the next month's bill. That's illegal. Now they are threatening to turn off my cable for non-payment. The bill isn't due yet. It was because I told the supervisor I was not paying anything more than $107. I really hate Comcast.

I do not receive HBO or STARZ, the premium channels that I am paying for. Comcast made an appointment for a technician to come out today, 9/16/11 between 11 AM and 1 PM. I waited and someone called at about 1:25 PM but the call dropped so I continued to wait. At 1:32 PM I received an email saying that I had canceled the appointment which was not true. I called the company and was told someone would come between 4 PM and 8 PM tonight. I have wasted a whole day today waiting for service. I have been a Comcast customer for well over 10 years and have never experienced any problems before.

I canceled Comcast TV and internet on 7-2009 with a phone call to their service number. I remember clearly talking to them on the phone (they asked me why I was leaving). Unfortunately, they have been billing me around $60 a month since then. That adds up to $1440.00 that they have been billing me automatically since I canceled. Moral of the story: Send them a certified letter canceling service. Keep a copy of the letter and the certified receipt. Then, check your bank statements to make sure they actually stopped billing you. After reading this website, I am not very hopeful that I will get anything back. It is my fault for not looking at my statement. Thank goodness I switched banks, or else they would have continued to rip me off indefinitely. Thanks to everyone who posted.

I upgraded my Comcast cable service from the basic service I get through my condo association in February, that was when I was told by their sales department that we would be getting digital service "within weeks" that would give me all sorts of improved services. Not only did they lie to me about when we would get the digital service (my condo association says it won't be until 2012), but they have had a known software problem with their DVR boxes (I have had the box changed twice) where you record something and when you go to play it back, you find out that the show didn't completely record. Sometimes it records for just a few minutes and sometimes stops halfway through and sometimes 5 minutes before the end.

Now that my complaint has been "escalated", they have told me not to bother calling them because they already know there is a problem and they have no idea whatsoever when or if it will be resolved. I have instructed them not to even think about sending me a bill until the problem is fixed. I had DirecTV before but my condo association doesn't allow dishes anymore. So, my last resort is AT&T. At least I can get most of the shows on my computer for free at piratebay.org in the meantime.

I signed up for Comcast Triple play at the end of Nov 2010. I was supposed to receive a $250 Visa Gift Card as a reward for signing up (and keeping my account in good standing for 90 days). But I never received the card. I initiated an inquiry in May 2011, and have been back and forth between Comcast and checkmyrebate.com ever since, with each saying they are waiting for confirmation, or a code, from the other. No accountability from either party.

Just over a month ago, Comcast said they were sending the info to the rebate center. It still didn't show up online. I called the rebate center, they said it takes up to 21 business days to reach their system. That period ended over a week ago. So I checked today, but it's still not in their system. I called Comcast, they transferred me to another number that asked me to verify my info verbally, and which was supposed to generate "code" on their system enabling rebate to be processed. I called back and asked why they had not done this 7 months ago, if it was required to process my rebate. No answer, and I was told that there were not any notes in my file of me having called them about my rebate (I had called them specifically for this over 6 times starting in May). I was also told that I was on a two-year contract, that my rates are going to go up after a year, and I will be charged an early cancellation fee if I cancel or reduce my service.

The only contract term when I signed up was that I needed to keep my account in good standing for 90 days in order to be eligible for the $250 Visa Card. I checked the rebate center online again, and still got the "no record found" message. I called the rebate center, and they told me that my offer has expired. The girl I spoke to saw that my case had been opened in August, but had expired since then. I asked how it was possible that they opened a case, then told me to wait 21 business days before calling back, only to tell me that my offer expired during that waiting period. She said to contact Comcast for alternate reimbursement. I asked to speak to a supervisor, and she said she could transfer me to Comcast. I said no, that I wanted to speak with a supervisor at the rebate center. She said, "Okay, please hold" and transferred me to Comcast anyway. I called back and requested to be contacted by a supervisor or manager, but they haven't called back. I also requested to be contacted by a supervisor/manager at Comcast, but they have not called me either.

Giving any stars is a ** joke, but you're forced to give one star minimum. If it were up to me, I'd give Comcast a negative 20.

I signed up for Comcast, on 9/8/11. I called back to add a detail and right off the bat, the order was messed up. Good thing, I called back, right? I had signed up for the Triple-play package, which is TV, internet and phones. The next day, the subcontractor comes to do the installation and guess what? The order is still not right. He tells me that I have to call in. I know he's telling the truth because the guys aren't actual Comcast employees. I called them and "surprise", the package that I signed up for and what they say I got, are two totally different things.

Bigger shock: the price they quoted me is for fewer channels than what I was told the day I placed the order. So now, they want to charge me $30.00 more for fewer channels. So, I have this Comcast ** in my house, now. We turn on the TV and the channels aren't all there, the DVR doesn't work and oh, by the way, I now have to purchase a router and all new wireless cards for the other computers in my house.

I don't blame the guys who install the equipment. They are contracted out. Plus, I worked for Comcast briefly and I worked in Direct Sales, which are the people who deal with the subcontractors. So, FYI, I don't yell at these guys when ** gets screwed up. Customer Service is who you need to ream. Customer Service will say anything to get you off of the phone. I know that for a fact, because I was trained in Customer Service, too. They word the so-called "notes" so that when you call back to complain, which you will, I assure you, the notes are vague and don't come close to what you were told.

These people can do whatever they want, to whomever they want, because people don't stand up to them. Ironically, the guy who installed our U-verse used to work for Comcast, so he and I talked shop. He left Comcast because he got tired of being cussed out over issues that Comcast so-called customer service had caused.

See, the guys who install your service are only allowed to do what is put in the paperwork. Otherwise, they can get into trouble and lose their jobs. It's really easy to yell at them because they are a physical person, there in front of you, to take your anger out on. The bottom line is that Comcast has lousy service, they lie and they will rip you off, without blinking and they sleep fine at night.

Funny thing is, they're losing money hand over fist, but they continue to run their business unethically. If we stand up and fight these companies when we get screwed over, we can do something about it! The problem is that people who want to put stuff past them and start fresh, so they let it go. This is our hard-earned money that they're stealing!

I've seen many businesses, over the years, who went under because of their shady business practices and it comes back to bite them in the butt. They get away with it for awhile, but believe me, if we stand and fight the lying, thieving **, they, too will go under! Who's with me? And for the record, U-verse is much better. The connections are better; you can run multiple computers on your network, record 4 shows at a time. If you're watching TV; however, you can only record 3 while watching that 4th channel. Plus, my kids can set the DVR to record a show, and then watch it on their TVs, instead of using the living room's TV, which my husband and I use to watch.

The picture quality is much better and you don't have to worry about outages, all the time, like you do with Comcast. Also, cable internet is hooked up to a hub, which means you share it with 4-6 other houses, on the average. That affects your internet speeds and can bog it down so much that even if you only have one computer in your house, you experience serious lag. Just imagine if you have more than one. U-verse reps are a lot more helpful and they try hard to fix problems and they will find a way to make you happy.

I'm quite upset with my service. I have had problems in the past with internet service, but now it's my TV. Last night, as I was watching the football game in my bedroom, the screen went blank at 1:15 am, in the middle of the game. I contacted the help desk via the contact us link. I was still waiting for a reply on Tuesday afternoon. When I tried to call by phone this morning, I was cut off. I finally had luck with the chat line. Apparently, the problem arises from my not having a new control, a DTA box. I am especially irate because I was not notified that I would need additional equipment, or an upgrade, or whatever they will call it. I receive a paperless bill, and have automatic payments set up. So, they always receive the $70 plus a month that it costs me for my TV service. I'm also irate that I pay for extra channels, but am only allowed to view those channels on one TV, not at all the outlets I have in my residence, which doesn't seem to be fair. But that is an issue I have lived with for the almost 2 years I've had the service. And there is no point to complaining about that today.

Perhaps a notice about the changes in equipment was sent along with the invoice to those who receive a bill in the mail. I don't know. But I received nothing. Instead of giving me a chance to make a decision, or preparing for the change, my service was just discontinued in the middle of the night! The chat line rep has offered to mail 2 DTA boxes to me at no cost. He seemed to feel that this was a concession that would make up for the loss of service in that room for 3-5 business days, and the inability to finish watching the football game. I disagree! I feel I pay for service, and it's service I should get! If changes are needed for me to continue service, it's Comcast, the service provider, who should be responsible for seeing that I receive what I need for that service. With that, at the very least, I am aware of changes.

Plain and simple--Comcast is awful. Upon moving to a new apartment, we contacted our cable and Internet provider at the time (Verizon) to have our service hooked up at the new address. Unfortunately, the move took place during the strike and we were told that they would not be able to hook up our service until the strike was over. We went without cable and Internet for three weeks and finally decided to go with the only other option we had left (besides satellite TV), Comcast. We reluctantly went forward with the decision since Verizon has Comcast beat by a mile from prices, packages, and quality.

Comcast has an angle for everything and charges tons of extra money for things that Verizon automatically includes in their service. We have had Comcast for less than a month. While the Internet connection is fair, the cable quality is downright awful. The channels continuously go blank or "scrambled" for several minutes at a time and the Channel Guide seems to reset and has "To Be Announced" in place of program titles. Needless to say, after less than a month of service with Comcast, we are switching back to Verizon now that the strike is over.

I have been a customer for over several years and I have spent hundreds of dollars for service each month. I have been without service since last week. I was bounced around from agent to agent and supervisor to supervisor! I have got unprofessional technicians entering my home with sarcastic, witty remarks and undesirable conversations. I had been lied to about when the service will be restored since 9/8--it is now 9/13 and I still don't have any service.

With all the customer service agents and supervisors that I have spoken with, they have granted me the "Comcast Customer Guarantee" credit. I have been a customer for quite some time (over four years) and service was paid for every month! I am contemplating about dropping them as a carrier and continue to report the employees for their lack of information representing Comcast and the unprofessional technicians that we allow into our homes. Nothing has yet to be resolved on my end. I am a very disgruntled paying customer!

I have the Comcast Triple Play and have been disconnected hundreds of times from internet but numerous times from all 3 of my services. I was told repeatedly whenever they come here that everything is fine inside and the problem is at the pole. The problem has been diagnosed by them as: that the 8 connections at the pole were not labeled and then that: there was a 4-connection power strip with two double connectors beneath and the problem is most likely the 2 splitters at the pole result in loss of connectivity.

Meanwhile, we play musical wires at the pole and I keep getting disconnected and was told everything was fine. And behold, I busted a technician at the pole on 07 Sept 2011 and asked him if he was not there to fix my issues, why was he touching my wires and that he disconnected me three times. I asked his name, and left a live voicemail as the situation was going down for the president's representative, Jennifer. It was a great, vindicating feeling to bust someone because they keep telling me everything's fine, like I have nothing better to do than call about getting disconnected!

I had filed a complaint to the FCC last week. Attorneys filing class action lawsuits may feel free to contact me. There are numerous trouble tickets Comcast should be able to be forced to supply via subpoena if necessary, not to mention my cellphone records and landline records as proof. I have mainly called from my cellphone since my modem and phone service go through the one box.

I have been dealing with Comcast with another problem regarding my service line. I have had Comcast for six years, and I have detested most of it. Until recently, I had no other option. Late August, I spent over eight hours on the phone with Comcast over a period of days to get my service repaired. They sent a technician to rebury my coaxial cable from my service drop to my house because it has surfaced over the years. It is hard to imagine that it would happen if they only buried the line two inches!

Anyway, the contract service employee came out to rebury the line, the requisite 6-12 inches per Comcast. He was there for 20 minutes to rebury a 120-feet of cable in red clay. It appears that he yanked the line up and stuck it back in the ground. From that moment, I had no service and the customer service circus was now going full tilt.

I had agents tell me that it is not Comcast's fault that I do not have service after they made a service call. I was without service for four days! Finally, after three days, I got a call back from a supervisor, and the following day, a tech came out to troubleshoot. He determined that the previous contract employee damaged the line somewhere between the pole and the house. He installed a temporary line that goes across my yard now, and I'm waiting for the company to come out to bury a new line. My temporary line was installed 31 Aug 11. Today is 12 Sept 11.

I called today and spent a lot of time on hold and getting rerouted to the general customer queue after I had spoken with Jen, a customer service agent. Apparently, she didn't feel like helping me so she put me back in the queue. I am sick to death of this company! They have credited me $50, but that does not make me whole as a customer. This company cares nothing about their customers. I am hopeful to be out from under the yoke of the Khan of the Golden Horde soon as there is a company called Bluebird that can now service my area. I don't think they are as fast and there is a $225.00 sign up fee, so I am saving my cash for that now. I have decided that I don't care what service I have any longer, as long as I don't give my money to Comcast. I am almost tempted to suffer with dial-up again just to be free of Comcast!

After waiting on hold for more than 10 minutes, I spoke to a representative. I explained that my OnDemand service was not working and pointed out that I have had to call every month because of service problems. I asked to speak with someone with technical expertise or a person with decision-making authority. I was told that a manager would call me within 30 minutes but no one ever called.

I continue to pay for a service that simply does not work. It is fraud or perhaps theft. Comcast advertises a service and I pay for it. More than 50 percent of the time that I try to access it, the service does not work. I have made dozens of service calls and I have had more than a dozen technicians visit my home in a year and a half but the service still does not work. I feel that Comcast is falsely advertising or perhaps committing fraud. The company says that it can deliver a service. A customer pays for the service, yet the service is not delivered. I don't understand how they get away with this.

Almost two months ago, three Comcast sales people (Brendan, Lisa, and another guy) knocked on my door (ignoring my "No Soliciting" sign) with a special offer to add phone service to my existing cable and internet account (triple play). It was for $139.99/month plus $7 for the extra HD box that I wanted to keep. The price is good for one year and renewable for another year. I asked them to mail me the information. No, they can't do that because it's so special that I have to do it now. I asked them if this was the out-the-door price (I actually used that term) with not addition fees, taxes, and charges. Yes! That was the deal clincher for me. So, they cancelled my Qwest phone service and installed their phone stuff.

Now, I'm getting charged $182/month. I called customer service. They sent me to sales. They had the salesman call me back. He called from his personal cell phone and confirmed the price should be the $146.99/month, and he'll talk to his manager. We've talked several times and he says that he can't get hold of his manager to get this fixed and suggested I called customer service billing. I called them and they sent me to the customer loyalty. They told me there's nothing they can do.

The salesman won't return my calls anymore, and I'm stuck with this rotten deal because I was given bad information.

My brother-in-law lived with us and had the service under his name. He moved out and transferred his cable Internet to his new place. We ordered the new service at our address the same day with a self-install. During the self-install, a guy from Comcast showed up saying that he was from the termination services. We told him we had ordered the new service and that we're doing the self-install. He left and disconnected us anyways.

I repeatedly tried to get the cable to work but to no avail. I finally called and found out that their guy had disconnected us on the outside switch which we cannot access. I called in and they agreed to send someone out to fix the problem. They said that if it was the outside switch, I wouldn't be charged since it was their mistake. They sent someone, and sure enough, it was the outside switch. He turned it back on, and my signal began working.

Now, one month later, the company is trying to charge me $50 for turning the switch back on when their mismanagement of the account is what caused the guy to come out and turn the switch off in the first place. I feel like a cop slashing my tire and then writing me a ticket for it. I feel helpless against a giant company that refuses to waive a fee that I should not have to pay. I am very upset with them.

They missed appointments. I got no call back from tech, dispatch, supervisor or customer service rep on status. The service is for my son in college. The service has been out since 8/31/11. I have called multiple times with the promise of a call back for an explanation. Not 1 call back has occurred.

I have had to replace my cable box three times in the last three months. This was due to service interruptions or certain aspects of my cable package not functioning properly. A technician came out to my apartment and replaced my current box (500 gb of DVR storage) with a refurbished model (100 gb). According to the company, consumers across the board are paying the same price for different amounts of memory service. Within 4 days, the refurbished cable box had stopped working. I was told I would be charged for another service call, and that I had to go to a service station to replace the cable box myself.

There have been several attempts to switch over to Comcast from DIRECTV. Comcast has refused to give me a clear reason as to why they can't. Their follow up has been nothing short of poor.

It seems that DIRECTV has a hold on our condo building, although the condo association has confirmed that there isn't a bulk agreement in place. I was informed from an outsource that Comcast won't service my building and/or area because there shows a contract with another provider. It may be that this was arranged by PUD.

Apparently, several units in our building have tried to sign with Comcast without any success. State Officials need to clear the way for cable competition and for cable viewers.

I have been a Comcast customer for over 10 years and have been a very strong brand loyalist. Today, I have been unemployed for 5 months. Recently, for obvious reasons, I got behind on my Comcast bill. When I was in danger of having services disconnected, I called them to explain my situation and say I would have the money the following day to bring it current, in cash.

The service rep I spoke with was very flippant and stated I was up for disconnection and she couldn't do a thing to stop the order. All they had to do is stall it for less than 12 hours. But no

We had an appointment with Comcast on September 7, 2011, between 8:00 AM and 11:00 AM. At 11:30 AM, I called 1-800-COMCAST and a customer service representative said someone from the local service center will call me within 30 minutes to tell me an ETA of the technician.

That someone from the local service center called at 11:55 AM and told me the technician is running late and working in a nearby area and will be at my door latest in 20 minutes. At 12:45 PM, I placed another call to 1-800-COMCAST and they put me on hold to check with the local service center. They came back telling me that someone will be at my door in 15 minutes. A technician showed up at 1:20 PM and worked till 1:40 PM.

Something has to be done with Comcast and their horrible customer service representatives. They are rude and they hang up when asked to assist with a problem. I have spent over five hours on the phone with them to simply get a new modem. They don't seem to know what they are doing. Are they being trained to support customers? Almost every time I have been disconnected when they put me on hold.

Today, I was on with Melissa for 40 minutes, then she put me on hold. She "promised" to call me back if we were disconnected. An hour later, I'm still waiting for her to call back. I realized that it's hard to find qualified staff but I'm paying almost $200/month for Comcast services and expect something in return. It's simply ridiculous. If I could switch providers, I certainly would.

Well on September 1, 2011, I ordered Comcast cable. Only supposed to be for 2 months as I told the sales representative. He said, "oh well, if you join your internet service and TV it will only cost an additional 29.99 a month". I said, "Ok, cool. Can I get it overnight?". He said, "no problem". I told him Friday I have work at noon. He said, "That's no problem. It will be there around 9:30am to 11:00am". Ok, I said.

Friday came and left. No phone call like I asked when they get to my residence since it's gated. So Saturday, I called to see what had happened. Well the guy in Mexico assured me that a UPS guy tried to get in contact. That they were at my residence, knocked on my door and no one answered. I said ** because I was there and they can't get in. So I asked for the package number to track. He read it to me, I read it back to verify it's right. I said thanks and hang up. I called UPS to my surprise, there is no product number or no package scheduled to be delivered. So I called back another person from Mexico, this one's a lady. So I explained and she said it was returned to Comcast and it was never attempted to be delivered to my residence.

So I said, since you failed you can fix this, take off the 25.00 overnight charge and have someone deliver it to me. I cannot do that, I can do another overnight shipping but it won't come until Tuesday since Monday is a holiday. I will also give you a blast on your internet for three months free she said. Cool, I said. So Tuesday came. I checked emails and I have three hundred dollar bill from Sep. 1st to the 3rd. ** is this? I called Comcast again and same old runaround. After the third person, I came to find out a few things.

5. They actually had the balls to say "we'll see if we can take this off". I lost it after that. Lying, thieves, no principles at all.

Comcast sends out monthly billing statements with a due date or else service will be discontinued. Comcast disconnects the service 48 hours prior to due date shown on billing statement, charging customers a $25 reconnection fee.

I have also encountered service charge for Internet after service has been cancelled, with router and modem returned to Comcast and customer service has informed me that the equipment has been returned to stock, only a supervisor has an authority to do so. I was placed on hold to speak with a supervisor for 10 minutes and was then told they would place remarks on account and have a supervisor return a call to me.

It has been two weeks and no one has called and my service has been disconnected 48 hours listed on billing statement.

I signed up for Comcast cable and internet when I moved into my apartment two years ago. The bill was reasonable and fit into my tight student budget. This month however, I received a bill that was double than what I had been paying.

I called customer service to inquire as to why the sudden jump in cost. I found out that the plan I had was only valid for two years. I did not receive any notification about the ending of my plan or the price increase prior to getting this month's bill.

I asked Comcast about this and they said that they don't send out notifications for this because there were too many customers to keep track of. They informed me that they could take $35 off of my bill, but that was all. I explained that it was completely unacceptable to have a 100% increase in cost without a single word of warning and that their discount wasn't going to cut it.

They have left me with no choice but to pay the outrageous bill, even though their faulty business practices are breaking my budget and should be illegal.

I had Comcast cable installed. The technician asked what other rooms I would like the cable installed. He stated it was a $35 per room additional fee. The house we moved into already had cable wired to each room so I said "no thanks". When I connected the TV in my bedroom, it didn't work. As I troubleshooted the problem, I realized the technician had cut all the cable wires to the rooms! Is this their policy? Extremely disturbing dishonesty. They will damage your property for extra money. Consider taking your business elsewhere.

Since I signed up for service with Comcast in May, I've had several issues regarding my bills. No matter who I call or talk with, I get the run around.

The last two people I spoke with were Don ** and Will ** to get the matter resolved. I have to say these two men have no integrity. They just said that they would look into the matter and call me back but I never heard from them again. So I called back in one month later about my bill and then they couldn't remember who I was. This Will guy got short-tempered with me and hung up on me the second time.

Comcast in Nashville is horrible. Who puts these type of people in charge of taking care of a customer? I took on their service because of the much-advertised money back guarantee and Comcast's so-called Credo that was quoted to me by a sales associate, which I will admit was nice but the bottom line is that his superiors are incompetent and they just don't care. They are liars and out for the buck and not about customer service. I will either make a legal challenge or quit Comcast all together.

I have been a customer for years with Comcast paying a monthly bill between $100-$170 depending on my services through the years. I have the triple-play bundle that they make you get or everything is outrageously priced separately. Anyhow, I have been paying for phone service that has never worked; no calls in-no calls out. I have the call logs to prove it!

They are giving "double" phone numbers out to customers. When I go to comcast.com and my account, the ph# associated with my account "belongs to numerous persons" comes up! I believe they are billing two consumers for one number and who cares if they keep having technical difficulties.

It's a "class action" waiting to happen! They must provide the service that I am paying for! Any Lawyers? Sign me up!

After repeated service interruptions and other problems, I called the CEO of Comcast and talked to executive assistant, Michelle **. That was three days ago and never even got the courtesy of a call back after faxing my problems with service to her (and her boss, CEO Brian Roberts). Actually, I am not surprised as Comcast has demonstrated an absolute disregard for customer satisfaction in my personal opinion. I regarded this firm in high esteem and have been a customer for almost 17 years; however, the late customer service which is non-existent and this interaction (or lack there-of) with the executive office simply proves my point.

I am a disabled veteran on a fixed income, battling cancer and two heart attacks within last 6 months, and this simply stinks. If you can't even get a response in a timely manner from the CEO's Office, how can you expect anything more from those under their supervision?

On 29 Jul 2011, our cable service was interrupted. We got an error code on our TV (0S00) and a message to contact Comcast. I called Comcast and the technician on the phone confirmed that we had a weak signal to our home. Proof of this was he was unable to reset our "box" remotely and suggested that they send a service technician to the house. I confirmed with the service technician on the phone that this would not be at my expense. He confirmed.

We were without cable for three days until a technician came to the house on Monday, 01 Aug 2011. He was extremely nice and swapped out one of our HC set-top boxes and also confirmed that the signal strength to our house was indeed week. He left and did some additional work at the cable box on the street (not in our home) and the service was restored.

On 02 Sept 2011, I received my cable bill and saw a "Video Service Charge" for $27.00. I called Comcast and confirmed with the billing agent that the charge was for the service visit on 01 Aug. I explained the situation to the billing agent and she told me that they could not remove the charge for any reason. I asked to speak with a manager or someone with decision-making authority. I was put on a brief hold and Jose answered the call.

Not surprisingly, he was very defensive and not very cooperative initially. I explained the situation yet again to Jose. He told me that there was nothing he or anyone else at Comcast could do to remove the charge. He offered to sell me a Service Protection Plan for $2.95 per month to avoid another service charge. I initially declined his offer but was forced to accept this added charge in the end if I am going to get my recurring service issues addressed. I explained to Jose that the service to my house is the issue and it is not something that I am responsible for.

I pay Comcast ~$150.00 per month for Voice, Data and Cable and they should be responsible for providing uninterrupted service to my house. He did not agree with this. When pushed further, he was willing to concede. "If a tree knocked down the service lines to my neighborhood, this would be Comcast's responsibility, not mine." In the end, he offered to credit my account $15.00/month for six months, which makes me financially whole but does not address the larger customer service issue that exists for all Comcast subscribers.

If the service fails and the problem is with Comcast, why would individual consumers, such as myself, be subject to pay a $27.00 service fee? And in order to avoid the service fee, my only option would be to subscribe to yet another monthly service, which is not fair to consumers. Most people will simply agree and pay. This is not right!

I called Comcast to find out why my bill amount is different every month. I've called every few months for this answer because I find my myself behind in payments even when I am paying each month. I need to set in a fixed amount each month for automatic billing with my bank. My bill has slowly gone up from $112 approximately each month in September 2010 to $116.23 by August 2011.

After going round and round with the supervisor in customer service, finally it became clear that if you ask what your bill is supposed to be each month, they'll only tell you the combined fixed rate for TV & Internet, which may also change in the middle of your year's billing cycle with no notice. Taxes, surcharges and fees vary every single month. Instead of giving you a flat month rate for a year, they pass on every pennies of difference to the customer.

I was also given the lame defense on every months bill difference, being "so the customer doesn't get the raise all at once." Excuse me? Who in America doesn't expect a raise in rates at the end of a year?

This company is gouging people every single month. And then it's raised again at the end of the yearly billing cycle. And there is no one to stop them. I can't get any Internet service in my area at all if I don't pay them, that is monopoly! As tax payers we subsidized the cables put in for Internet and now we're being gouged.

I've been without cable since Sunday, 8/28/11 and today is Wednesday, 8/31/11. I'm very upset about this - no cable, no phone, and no internet. I've been a Comcast customer for years and this is very bad. I know about the storm but four days is too much. I hope when I get home tonight it will be on.

Comcast does everything in their power to provide me with the least service and charge me the absolute most money they can. I have been getting literally 50% uptime for my internet these last three months. And for those three months, I've been paying the price for what should be at the very least a 90% up time service.

Not only that, but what happened to their $20 'if we can't fix the problem in our first try, we'll give you money' clause? They completely ignore me when I ask for it.

Very disappointing. Especially when they lie about everything just to save themselves...

August 21, 2011 (2:30-3PM): I return to my residence to find that my TV (both receivers) were inoperative and an error message appears "Service is temporarily unavailable, channel will be back shortly" (not verbatim, but along those lines). I figured it was something temporary and did not mind the wait (nor did I know how long it has been like this since I was not at my residence for a few hours and it was working before I left). I also attempted to log on to the Internet which was also not available as well.

August 21, 2011 (4:29PM): After a few hours, there was still no service so I called Comcast. I used the system to attempt to "refresh" my units and nothing took place. After which, I contact Comcast again to speak to a representative. The first rep. was with the cable portion and attempted to troubleshoot. He was unsuccessful. I informed him I had a modem as well and it was not working. He said he wanted to send me over to the Internet department for that could be the cause of the issue and once that is fixed, the cable should work as well. I accepted.

I was transferred to Nick of the Internet department. Nick went through the "standard" procedure on helping troubleshoot the system. All in all, he stated it seems to be an issue with the outside line and he had to send a technician out to the residence. He placed me on hold to find the "earliest appointment" and returned with "I can have someone out there for you on the 1st". My response in return was "The 1st of what, for I know you are not saying September which will make this 2 weeks of no service". He informed me that was the earliest, or it would not be until September 26th.

I proceeded to explain to Nick that this was unacceptable. I can understand 2-3 days, but Comcast wants people to await 2 weeks to regain service -- service that has already been paid for. So in a nutshell, Comcast can take my money with no issue, but cannot render services

Nick then stated he will place this on an "expedite" and I asked him what does that mean, that service will take place between now and September 1st. He explained that someone will be in contact with me within 24 hours on this level.

August 22, 2011 (11:06AM): I called Comcast and spoke with a rep. named Ian. I explained to Ian that I was not going to be able to be without service for 2 weeks and have Comcast interfere with my money. I explained to Ian what happened on the day before, he pulled the notes. I said fatuously "You all act like there are no resources available for these service calls", in which I was informed by Ian "Yes Ma'am, it is due to lack of manpower that we are on schedule like this". I mentioned to Ian, "I was truly joking when I said that for all the people out here that need/want jobs, you are telling me that Comcast is not trying to fill those jobs to provide better service."

Either way, after a nice discussion, Ian stated he was going to see if he can schedule me for cancellations throughout the day and will call me between calls when he is able to move me up. He did call back one time and moved me from September 1st to August 29th. I thanked him. He said he would continue to see what he can come up with the rest of the day.

August 23, 2011 (1:53PM): I called Comcast and spoke with a rep. named Tony. I explained to Tony the same situation that was denoted by Nick and Ian. He reviewed the records and said he will see if he can find a cancellation. Over the duration of our conversation, he was able to move me from August 29th to August 27th. I informed Tony that this was still unacceptable, but thank you for working with me and I will call back to see if there are any other cancellations (since now it seems as though I have to do Comcast job for them and I do not even work for them. I am not able to perform my task for the company I do work for since Comcast does not provide service for those who have paid for it).

August 23, 2011 (~5PM): I checked my voice mail to receive a call from Comcast stating my schedule appointment is for Saturday, August 27th.

August 23, 2011 (5:08PM / CALL DURATION: 10 mins and 13 secs): I called Comcast and spoke with a rep. named "Marg/Marge" (for this rep. did not take any notes, record the conversation and most likely she was from one of your outsourcing companies -- as I was informed by Cathy/Kathy). I explained to "Marg/Marge" the situation and was calling to see if there were any cancellations available so that I can be placed in that slot. She wanted to know how she could assist, and I informed her once again, I was calling to find out if there were any cancellations so that I might be placed in that slot and moved up to a sooner service date. After going back and forth, I was informed by Marg/Marge that she could actually make an appointment for me for the next day "Wednesday, August 24th" for she "had the authority to schedule this appointment for me." I said, "Really? Is this accurate? No one else had that ability, but this is great and I will take it." She asked me what time slot did I want and I said, "I'm flexible and can make myself available, morning preferably, but I will take what you have." She asked, "What about 8am-9am? " I said "Ok. Great." She then said "No wait, 8am-11am." And I said, "Not a problem, I will be available."

I confirmed with Marg/Marge about 2 or 3 times to make sure I heard this correct and to verify. She confirmed. I thanked her and we ended the call.

August 23, 2011 (~6PM): I called in from my place of employment to await the schedule appointment I had with Comcast/Xfinity on Wednesday, August 24th from 8AM - 11AM.

August 24, 2011 (10:08AM): I called Comcast and spoke with a rep. named Cathy/Kathy and explained that I was to have an appointment today between 8am - 11am. It was 10am and I wanted to confirm I still had an appointment set. After reviewing my account, Cathy/Kathy then informed me that I never had an appointment schedule. I told her about the conversation that took place the evening before with "Marg/Marge" and she placed me on hold and came back informing me that "It seems that I was told this information to get me off the phone and appease me. For there was no schedule made and it would have been impossible for a schedule to be made so soon due to the lack of manpower. And to top it off, this person Marg did not leave any notes or recorded the conversation. I'm trying to track this down but it seems it was one from the outsourcing office that this call came from. "

Question to Comcast/Xfinity: Do you all produce individuals who falsely give out information? Is this what you all train your members to do -- to insult a paying customer by appeasing them? This is the foundation and company culture is it? Amazing. What an interesting practice to instill with those members of your organization. I did not ask this Marg/Marge person to lie to me. She could have kept that lie and I did not have to take off work for 4 hours based on this lie and their lying company culture that Comcast/Xfinity creates.

Cathy/Kathy attempted to schedule me a sooner appointment with the cancellation of another, but was not able to. I was still schedule for Saturday, August 27th. (Honestly, just like I said, why would I believe she would. Why would I believe anything a Comcast/Xfinity representative states to me since your organization has no issue with having members who lie to customers. )

August 25-26, 2011 (various times): I called repeatedly to see if there was a sooner cancellation and representatives informed me there were none.

August 27, 2011: After awaiting 6-7 days, my schedule appointment has finally arrive. I received a call from Comcast confirming appointment and per the message: "We show you have a schedule appointment for today between 12PM-2PM and this is our second attempt to make sure that you are home. We will call again prior to sending a technician out to you. Etc." I awaited the call back from Comcast and at 1PM, I decided to call to find out the status. The first person I talked to (1:03PM), who's from oversea since I have asked him, stated my appointment was canceled. I asked him for what reason and he said that Comcast could not confirm I was home. I said I received a call and was told I would get another call. He then proceeded to tell me that he can schedule an appointment for me since this appointment was canceled. I hung up the phone.

August 27, 2011 (1:29PM): After realizing this company's respect level to its customers is absolutely not there, I called Comcast back. I was placed with a rep. named Crystal. With a witness present, I had Crystal on speaker and asked her why was my appointment canceled. She said, "Let me check," and when she came back on the phone, she informed me that it was due to Comcast not being able to confirm I was home. I asked her, what number is Comcast calling for I only received 2 calls and that 2nd call stated a 3rd call will be made prior to sending a technician out. Crystal then proceeded to say "We have been calling **. " My first thought was maybe she read it too fast or maybe I heard her wrong. But that is not my number. So, I asked her (in front of my witness) to repeat the number again. I said "Crystal, whose number are you all calling because that is not my telephone number. You said ** and my number is **. " Crystal looked again and agreed that it was an error in the system and does not know where that digit could have came from.

Crystal proceed on reviewing the call and said it seems as though Comcast system was calling that number, called it 3 times then corrected herself and called my number twice, then canceled me. Per my discussion and the voicemail left by Comcast, you all call 3 times before canceling, and I was only contacted twice. Comcast, and its technology, called a different number 3 times and booted my appointment out of the system. Crystal placed me on hold to return after and stated she spoke to her supervisor and also to dispatch and explained to them that Comcast was calling a totally different number not associated to this account. Dispatch informed them they will review and contact me. It was all agreed that Comcast/Xfinity was the cause of calling a wrong number, which lead to my cancellation. Why could I not get a technician out that same day when I was not at fault for Comcast/Xfinity calling a number that is not even associated with my account. My account has only 1 number on it since the start of their service 3 months ago.

Crystal told me someone will be in contact. I asked her when was this, and she could not confirm. I asked her if I should call back in a few hours, but she said someone will contact me. To this day, I'm awaiting a call from dispatch.

August 27, 2011 (Later that evening): I call Comcast to find out, I have a service appointment schedule for September 6, 2011. Your company is truly amazing. No call back and due to a Comcast error, I have to await another week for service.

August 28, 2011 (Started back on my call to see about a cancellation slot): Comcast supposedly moved me to an appointment, September 3rd (7:30am-8:30am).

August 29, 2011 (Started back on my call to see about a cancellation slot): Spoke to Jim who informs me nothing sooner is available and my appointment is set for September 7th. September 7th? When did this change take place? I was initially after Comcast error on Saturday, August 27th scheduled for September 6th, then moved to September 3rd. Now, I have been moved to September 7th and no one has contacted me, informed me or anything. So, when was I suppose to find this out. Oh wait, I know. When I took off of work again on September 3rd, No one shows up. I call to find out it is September 7th. Amazing.

August 29, 2011 (Called "Make It Right" Department at 2:38PM): Spoke to Shirley who went through my records, heard everything stated to her and confirmed with the notes she read, supposedly to took knows on her own (I have no way to verify) and stated she was escalating this to the local office. I informed her:

3) Comcast organization culture is based on falsifying information, for that is exactly what Marg/Marge did on last Wednesday and Jim did today when he told me that "Comcast never called the wrong number on Saturday" and Shirley confirmed that Comcast notes show that ** was called 3 times on Saturday.

But you know the kicker -- September 12th. Comcast will want their money from me. Comcast will want payment for no service render. So now, I can add to the list that Comcast/Xfinity likes to steal from it customers. Amazing.

I guess no service is consider bad service. I have had one injury due to this down wire. Comcast does not care and after 3 days, have not tried to fix it. I guess someone will have to die to get action from Comcast.

A representative from Comcast came to my house and offered us the Comcast deal. We initially refused because we were under contract with DirecTV and we have top pay $240 to disconnect it. He offered us $200 so I can disconnect DirecTV. I accepted it and paid DirecTV $240 and disconnected it. I waited for three months and asked them about the $200. They told me to talk to the rebate department. I called them and they said that there is nothing for them to process. So, I called Comcast and they said that they will process it and I just have to wait for two to three weeks. I waited for a month and called them again. Now, they acted like this is the first time that I'm calling. They said that they need to get in touch with the sales person who promised me.

Nine months have passed and I have never received the rebate. When it was time for me to relocate, I called them back and they said that I would have to pay the $70 relocation fee. I told them to send me the rebate check, which was promised to me, and I will disconnect. They refused to send me the check. They wanted their DVR back and they keep charging me. I have moved from that location and I am now with Verizon. I told them that if they give me the rebate check, I will return the DVR. In the end, I lost $240 because of Comcast.

On October 12, 2010, I returned my Comcast equipment at their Grand Rapids, MI local returns center. I spoke with the representative there and explained that I had forgotten to include the power cable to the modem. She said that I would be charged $10 for the power cable and gave me a pink slip confirming my returned modem. The next day, I moved to Atlanta, Georgia. I left all of my things, Comcast's pink receipt included on file at a warehouse which I did not plan on moving down to Atlanta until sometime in October of 2011.

A month later, I received a bill for $55 for an unreturned modem. I called Comcast and explained that I had returned it and received a pink slip confirmation, but that I did not have that on hand and unavailable at the moment. The representative explained that it sometimes took a month or so for the paperwork to reach the Corporate offices and that I should receive a bill crediting me back for the modem, and with the $10 charge for the power cable. This never happened. I spent hours on the phone being transferred between managers, representatives and collections agencies trying to solve this problem.

One year later, Comcast is still billing me for the modem I returned. They have placed a negative mark on my credit even though I returned the equipment. No one would return my calls and no one could resolve my problem, explaining that the receipt may have been misfiled or misplaced by their local returns office. Next month, I am traveling to Grand Rapids, MI to move all of my belongings to Atlanta, GA. I will find this receipt and present it to Comcast so that they can stop billing me or placing negative reports on my credit. However, due to their incompetence, my credit has been adversely affected. I wonder how many customers have experienced this problem? I had been a loyal Comcast customer for years. Apparently, they could care less about my business or about resolving this issue. If this is a common occurrence with their equipment returns, it would be nice if a Class Action suit were filed against Comcast to recompense their customers for the time, money and trouble they have incurred with their poor service.

I had one of the worst experiences of my life with Comcast. After paying a $264 bill, I had interference on all the channels. I video taped it for the technician as the interference would come and go. The technician was rude from the start. He went room to room checking the boxes and he found it to be CB interference and put a filter on. Upon coming in for me to sign, a spider dropped from our 15-foot ceiling landing on him. He screamed like a girl which made my son and myself laugh. He was angry. Well, a week later, I get a visit from adult protective services who claimed that my home was infested with spiders. It wasn't. The case was closed but I am still angry. Be warned, people. Comcast technicians think that they are the police.

As of May 15th 2011, I was due a refund of $63.93 and when I called on the status, all I got was that it was issued, or it was cashed, which wasn't because I never received it, and then when I called they disconnected me from the phone call.

I'm due a refund, which Comcast did not send me.

I am a senior on SS disability and reside in Pine Ridge condos for four years. Since Xfinity merged or bought Comcast, I have had a "nightmare" over here. I have had at least seven service technicians come to the house to fix or try to fix my problems. Shows do not tape through my cable box, which was replaced. Shows are cut short and I have had no volume as well.

I've been trying to get the Comcast cable card to work in our TV for days. Nothing has worked. I made multiple calls that seemingly went all over the ** globe. I set up a service call that they refuse to honor. I told the girl on the phone that no one can be home before 5:30 pm. "Oh, no problem," she said. "You have our Comcast guarantee that we will be there at 5:30." Hitler used guarantees like that, i.e. worthless. The service dispatcher called to tell me they don't work that late! They're a 24/7 business operation for crying out loud!

I ordered service on 08/22/2011, scheduled to be installed 08/27/2011 between 8:00AM and noon. When no one showed up by noon and I had not been contacted, I called Comcast. The representative informed me that my order had been canceled because my address had been deemed unserviceable. I received no prior notification that my appointment would not happen as planned. I informed the representative that there must be a mistake, my next door neighbor has Comcast service. I inquired as to how the unserviceable decision was reached, she could not provide that information. I requested a technician to come to my house and verify physically that it is not serviceable and was told that this was not possible. This address has never had service so I'm sure it doesn't pull up in the computer and neighbors on both sides of me have the service.

I called to cancel my Comcast services last week due to rising costs and better offers from competitors. Instead, I was talked into bundling my phone onto my existing cable for a discount.

On Saturday, I received an automated phone message that the cable man would be at my house to connect the phone on Monday around 9:00 a.m. I had to reschedule all of my business Monday morning to stay home and meet him. He did not show up. When I called the company about 11:00 a.m. to check on him, they said that they had rescheduled him about five different times that morning and that he wouldn't be coming for another week.

Now, I don't care about the installation. I care about how my time was disregarded. Why wasn't I notified? The attitude of the company is, "Oh, well. Here's $20." Well, I don't make $20 a day. I make $46 an hour. I took the whole day off. They made the appointment so they should have kept the appointment.

I was laid off at work due to the slowing economy on June 24th of this year. So I contacted Comcast to see if I could lower my $158.00 a month bill. First of all, the guy talked me into accepting a promo which would cost me $176.00 a month. Well the next month, I did not receive a bill for $176.00 plus tax; I received a bill for $406.00. They made a mistake and are sticking me with the bill. I talked to a customer service and after an hour of arguing, they forced me to accept a bill of $247.76 which I paid even though I should not have had to. They waited until I paid the bill and then jacked it back up sending me a bill this month for another $231.00.

They are dishonest and shameful business people. They take full advantage of me all the while referring to me as a tier one customer. I am prepared to walk away from Comcast this month and join a class action lawsuit. At one time, I really did love the service. This is such a shame for me to deal with this when I am dealing with being laid off and trying to support my family

In July, I changed my phone service to Comcast with the bundle package internet, TV and phone. Ever since I changed, I have phone problems that when people call me, they get a recorded message that my phone has been disconnected. I have contacted Comcast and they sent a serviceman out and he did nothing, I was charged a 29.99 service call and told me it was a computer problem. Well here it is August, I still have the same problem. Now they sent me a bill for 360.00 dollars and told me I have to pay a month in advance. What the ** are you people doing? No one can tell me the answer for the bill and no phone service.

After being informed that Comcast is dropping analog cable service in my area, I researched my equipment options for receiving digital cable signals. I have a media center PC that I use to receive the cable signal and allow for recording of programs. I bought a Ceton InfiniTV 4-tuner card for the PC, and it requires a CableCARD to receive many of the channels that I'm paying for.

Comcast's website clearly states that "The first CableCARD in a retail device is free to Comcast customers." But my first bill after the digital changeover shows a charge of $8.50 a month for the CableCARD. After four phone calls and more than an hour of frustrating of ** and being on hold, I finally was informed that Comcast recently started charging this fee if the customer also has a digital set-top box or digital converter which I picked up from their customer service outlet when I picked up the CableCARD. It's called a "Digital Additional Outlet Service Fee". But the real problem is that this fee is not documented anywhere which is exactly what Bertha, the customer service representative, told me! I certainly couldn't find it anywhere on their website. How is it legal to charge a fee if it is not written in any legal contract?

I am returning the "free" and still unused digital converter box to eliminate the Digital Additional Outlet Service fee. I only got the box as an emergency backup for when my media center PC failed for some reason but $8.50 a month for a TV insurance is insane.

Our service went out recently on a Saturday. The message on the TV was that "service would be out momentarily". I called customer service and after about 10 minutes on hold, I was told it was a neighborhood outage and service would be back within five hours.

I called five hours later and was told that there is no service outage and I had to make an appointment. I told them it was an emergency and wanted someone to come out and fix it. They said they will check it out.

On Sunday, I called and again after 10 minutes was told that an appointment had been made and was for the following Tuesday as the first appointment. I gave them a number for the service technician to call when they were coming and they said they noted the account after a five-minute wait.

On Tuesday, the day of the appointment, I called and was told that they had me scheduled for DVD hookup and that I would be charged. After 20 minutes, they said that the person who will come to the house will think I am still looking to install something, but they could not change it. I again, for the third time, gave them a call number to tell me when they were on the way.

As I was coming home five minutes later for the appointment, I saw the technician driving away and I flagged him down. I asked why I did not receive a call and he said, "You have to be here at the required time and if you don't, then too bad".

I spent perhaps one hour with customer service on this problem and was consistently lied to and given incorrect information.

They are a disgrace with a system that continually goes on the blink and requires constant aggravating calls to inept customer service representatives.

I can tell you that if my condo association allowed Dish service, I would switch in a minute.

Comcast, for my fast access computer service, harassed me and cut my computer connection off for days and also days at a time.

All bills for payments were always paid and up-to-date. This is making a consistent harassment report short. The cut-off Internet went on and on. Comcast TV (television) cable also went out, not able to explain the connection and service was out totally and constantly. All bills paid and up-to-date. TV was out of cable service at Comcast constantly, daily, for five years.

I don't know why Comcast's power made me always believe for five years, in spite of their workers' harassment. For five years I believed in their constant outage of TV cable constantly. I believed soon it will work. This hope that their constant outage of TV cable service would soon be fixed. It went on for five years! Cable for TV and for fast access computer service were always out! Unbelievable!

My cable TV service went out on 8/10/11. I called Comcast on 8/11/11. I was told a service repair tech is needed to come to my home to fix the problem. I was given an appointment on 8/13/11, between the hours of 3 to 5 pm. I got a call on 8/12/11 and 2 calls on 8/13/11 saying the appointment was set. And the service tech will be at my home for repairs between hours of 3 and 5 pm. I waited on 8/13 and no repair tech came. I called Comcast at 6pm, since they are never on time anyway. I was told that I did not have an appointment time set up. I asked why would I get 3 calls from Comcast if I did not have an appointment. I asked if anything was on record from my call made on 8/11/11.

I was told that they did get a call from me on 8/11/11. An appointment was made, but no time was set for home repair visit. Why would I call, make an appointment, and then Comcast not set up a time for the service rep to come to get my service up and working again? Did they think I just wanted to shoot the breeze with them? Why would Comcast call me 3 times before my appointment, and then not give the service repair rep my appointment time? My mother now has to wait 6 days before someone comes to fix the cable TV service. I see now why Comcast was rated the worst when it comes to customer service.

Few people realize that Comcast initially lobbied congress to get cable initiated with the promise that the fees paid by customers would make advertising obsolete. Not only did Comcast get that lobbied and modified, but managed to lobby congress to allow advertising volumes to be substantially increased! Now you literally can't hear the show just before an ad and the ad blows your ears off! Shame on congress for screwing us like that! Shame on Comcast for making us pay to watch hours of ads and very little TV shows, and have to pay outrageous dollars for the privilege!

After disconnecting Comcast in March, it took months and several visits to the Comcast office for the company to correctly credit me for the return of their cable box. Happily, I had a receipt for the return and had to continue to show it to get the account credited. However, it is now August and I have received my third letter from a collections agency that is trying to collect a final balance due of 196.62.

That balance was also paid but Comcast can't seem to find the record, so I have had to send them my bank records and receipt several times again. It has been over two months since a Customer Service Rep promised to promptly correct the situation.

I believe I am being charged for something that I thought was included in the price and Gregory ** will not return my phone calls.

I signed up with Comcast on February 4, and at 11: 26AM I talked to "Buffy" who I signed up with. She set me up for six months at the rate of about $80 a month (which included Internet and cable with HBO as an incentive). She said she'd lock the rate in for six months. I told her that I was planning on staying there for one year; she told me to call back in six months, and they'd do (what she called) an account review. If I just told them to stay with the same thing, they'd just extend what I already was set up with, although the HBO would not be on because that was an incentive. I called about a week ago and talked to Craig. He said he wouldn't honor that price. He said they did not have that "special" anymore. I told him that I'd follow up in a week or so, but instead a bill for $150.19 showed up, for the same service! This tactic of "do it now and we'll honor a deal" is fine for as long as that is what will happen. This time, it did not.

They supply channel 419, regular and HD to the Dish Network, and they advertise the broadcast of the Giants games. I taped the games, so I can watch them late; as I often work late, and more than often than, not over the last three weeks, they have started broadcasting the game after the game had already started. Last night it started in the 6th inning, and the game was essentially over. Tonight it did not start until the 3rd or 4th inning. If they advertise the Giants game on HD, then they should deliver the full game in HD, not skip the first several innings.

I had been a Comcast customer for over 16 years and had on and off been behind in my bill. I would get caught up always pay current amount due. Recently due to health issues I had become behind but was paying upwards of 450.00 every month. I had recently moved and after the move I had found out that Comcast has illegally released not only my new phone number, but my new address to 411. One of the reasons I had moved was that I had a stalker (police say nothng they can do unless he does something) and I wanted to get away from him. I think this guy got my name from my name badge when I worked for Kaiser and it was not long after I moved and found out that my information had been released that this guy started to come around my new home. When I contacted Comcast I spoke to a Wendy and a Larry and all information should be in my comcast file.

Anyway they had stated that what had happened was wrong and that they should not have released my information, not only without my permission, but I was paying extra on my bill to keep this information non published. Larry went to his supervisor becasuse I had said I felt they needed to pay to move me again and after talking with his supervisor he said there is nothing that they can do or be responsible for. I mean does something bad have to happen to me, my property or dogs for them to be responsible? Larry just kept saying we are not going to be responsbile, but they thing is they are the ones responsible for this mess. I even asked if they would zero out my comcast bill about (900.00) and give me free service (which had included phone for emergency and general use) for a while until I could save the money to move myself. I was also denied this. So not only have they denied any of my requests, they continued to bill me for two months I did not even have service and when the field represenitive came out to contact me to get thier equipment I was out of town, but my son was home and they jumped my fence with a no tresspassing sign on it and after doing that and making contact with my son they discuss my account with him.

My internet service went out on 08/04/11. I called Comcast at 8:00AM on 08/06/11. I was informed that a technician would call me within 4 hours. No one called. I called back and spoke to another analyst who assured me the exact same thing. Again, nothing. I called Sunday morning, August 7 and spoke to an individual who said that a ticket was never even created and she created one. She said the technician would be at my house between 7-9am. Suprisingly, no one showed up. I am still without anyone at Comcast to resolve my issue despite being on the phone with them for hours today.

Have been having ongoing Internet issues with Comcast for over 4 weeks now. Got a new modem just over 3 weeks ago. Still having the same issues. Have had two (2) tech's out and still not resolved. Now they are saying it's the new modem when the old modem was doing the same exact thing. I have the modem logs and they don't seem to matter to Comcast. All we get is the run around about getting this fixed.

I went to upgrade my cable service and add WFN (World Fishing Network) but found out that Comcast didn't carry this channel.

I need to know, how soon will Comcast offer this network or will I have to seek out other avenues that offer WFN? I also need to know, to let all the fishing clubs and marinas in the area know, if Comcast plans to carry WFN, so the fishermen will know if to continue services with Comcast.

I received my first bill from Comcast for my Xfinity TV. There was a balance left from 2/16/10, so I inquired as to why this was never brought to my attention. They will not send out my last bill so that I can actually see and verify this. To my knowledge, when I brought back my equipment, I paid up. My next complaint is that there is no record of who signed me up (don't they get a commission) and told me that I would receive Showtime for 3 months. There is no supervisor to speak to regarding the matter and no record of whom I spoke to. There is no paper trail. Is that for real?

I have been a Comcast customer since April 2010. My one year special rate was set to expire on April 2011. Since my expiration date was approaching, I received an offer in the mail (addressed specifically to me) telling me that I'm qualified for a specific plan called Comcast HD Plus Triple Play at $109.99 per month for 12 months. This plan was to include Xfinity TV, HBO, Starz, Free HD, HD/DVR Box and Service, Xfinity Internet, and Xfinity Voice. I read the fine print and qualify for the plan.

I contacted Comcast and was told no such plan was available. I read the entire mailer over the phone to them and even offered to fax it to them. After three phone calls, I finally reached someone willing to proffer a fax number so I could send the offer to them. On May 24, 2011, I faxed the letter to Comcast address, as instructed, to Desree ** (Tony) at 954-534-7082. I have my fax confirmation. The understanding was that "Tony" was going to call me back after he received the fax. I never received a call back from Tony. I called Comcast a number of times in an attempt to address the issue, all the while receiving bills higher than I should have had to pay. Each phone call resulted in a representative or supervisor telling me that they fixed the account and that I will be billed appropriately next month.

Unfortunately, they were all lying to me. In most cases, nothing was fixed. In other cases, the change was made and I assumed finally fixed. Only to receive a bill three months later with a much higher rate. My bill is now $170.43! I can't afford this nor is it what I agreed to pay. I have spoken with so many people and with no resolution. I've spoken to "Tony" (referred to above), Antonette ** (a supervisor), Richard (another supervisor), Alexis, etc. Last night, August 2, 2011, I called and asked to speak to Richard one last time. I was told I'd have to leave a voicemail for him and that they would send him a mail. I told them to email him that if he doesn't call me, by close of business tomorrow I would contact The Florida Department of Agriculture and Consumer Affairs and anyone else willing to listen to my complaint. I also stated this in my telephone message to Richard. I don't have phone numbers for these supervisors because they refused to give me a number. Always telling me they will call me back and never do.

I am so upset and disgusted. This is blatant false advertising! I even have a voicemail saved on my phone where Richard admits to having received my offer and not being capable of instituting it. He said he doesn't have the ability to give me that offer and that he was sending it to Marketing. He said, as usual, he would get back to me. As usual, he never got back to me and now I have an exorbitant cable/internet/phone bill that I really can't and shouldn't have to pay. We are at their mercy. We have no options, we have no protection, we have no rights. If I don't pay them the $170 they are requesting, even though I have it in writing that they are only supposed to charge me $110, my credit will be ruined. I need internet for school and I can't let them disconnect me. I am a prisoner at the mercy of Comcast and I need someone to please help me. I can't continue fighting with these people. I have been fighting with them over various issues for over a year now. This is false advertising and it is a crime. I need help please.

Internet and TV been on blink for about a half a year.

Loss of all services, ie. internet, phone, email, etc. out for several days at a time. They send out techs and no one corrects the problems. Lot's of apologies, always sending out techs, problems continue, esp in the summer months. Currently, comcast cables are sitting on the ground, probably should be buried, while we continue to have no service for our business.

I have been in constant contact with Comcast over the last several months to get my cable services working properly. This includes contacting the service desk, working with technicians coming to our home, and my spouse going to the sales center. We have had nothing but trouble with the service. On demand doesn't work, HD and other digital channels break up or are completely unavailable. My friends and neighbors also share the same problems. This problem is not isolated to me or other subscribers. I believe we are being sold services Comcast is unable to deliver. I am going to continue surveying friends and coworkers to see if this problem is large scaled. If so, I am going to look at making a formal complaint that will include others having the same problem

I am so upset with comcast..they are the most disgusting liars I have ever done business with. When I originally got my service I paid my my 25.00 deposit. I ordered internet and cable. I went to pick up my equipment because I couldnt be home for an appt.. they never showed and lied about them showing saying they couldnt connect it. When I spoke to a manager they gave me attitude.Finally 2 days later my service is connected. Now I look at my bill and it's $200. they charged me 49.99 for inital internet connection which they didn't do. I manually connected the internet myself. Another 50.00 deposit, and a 34.95 fee for activation plus there is $25 in taxes and other fees...they basically doubled my bill with fees and charges. This is absurd...I'm canceling my service and going back to Direct TV.

There was a Comcast technician in my apartment complex on Sunday 7/31/11, performing a new install for another customer who lives in the same section. During this time, between 11:00 AM and 12:00 PM, my cable service was disconnected and I waited to see if my service would return, but it did not.

I immediately called Comcast to report what happened and to get a Comcast technician back to fix their problem. After two attempts with a representative, I asked for an on-duty supervisor and those attempts never happened after waiting on the phone for one hour each time I called. I finally used their live chat on the website and was given the run-around again. They stated that they cannot send out a technician until the following day or next.

Comcast should have handled my issue with priority and at all costs send someone out immediately because this was one of their employees who caused this outage. They can send an employee out for a new customer install but not send one out for a long-time paying customer who just wanted my cable service restored.

When Comcast required the use of boxes to get their cable feed since last summer, we have been playing TV roulette. We never know if we are going to have reception or not. I am a big Philly sports fan, so Comcast is the only way to view some of the Phillies, Flyers and Sixer games or else, I would bail from their service. Often times I can't watch games or view blocked images and lose every 3rd word of a telecast. We have had service people out a number of times. They tinker with the line and leave with the problem unresolved. Service people are polite but they just don't resolve the issue.

Comcast is an incompetent and dishonest company. They claim that I owe them $414 for residential service at three addresses in Springfield, MA in 2010. They have sent it to collections as I refuse to pay. I have lived in Enfield, CT for the last 20+ years. I have never lived in Springfield, own no property there and have no friends or family there either.

When I spoke to an agent on the phone, she claimed that it was impossible that they had made a mistake and that it was my responsibility to pay because my SSN was on that account. In the unlikely event that someone actually used my SSN, I filed a police report with the Springfield Police Department and gave the report number to Comcast on July 21st. Since then, I have heard nothing from Comcast. However, today I got another demanding letter from the collection agency in Texas.

Comcast -- so Cocky now they don't even fear FCC nor U.S. Senators! Intermittent service year after year -- every month -- every week and sometimes daily! for approximately 4years -- it's no longer trivial.

I even resorted to telling Comcast that Houstonians should petition and complain to FCC and Texas senators. Comcast basically laughed and said go ahead --they would help me with information! (very cocky). Comcast knows they wield endless power now & are completely untouchable and unafraid to even the FCC!

A year or two ago, when the government made their changes to the TV airwaves to the whole country, we were assured that as long as you have cable TV, you would be okay, and would not be affected.

Comcast told its customers the same, "you'll be okay", and "wouldn't need to do anything."

About one year later, ooops, Comcast tells us they are changing, and you'll have to get the new type of service and boxes (for each TV). If you don't, you go down to the lowest level, and will barely get any channels at all. Of course the new service was much higher, but we went with it.

NOW, almost a year later to the day, got another notice, saying THAT service will no longer be available, and we will have to get the NEW service and MORE NEW boxes (at a cost), or basically we will have nothing, and they gave me about two weeks to decide.

First thought to come to my mind? "You people S**K, and should be ashamed!

Comcast is the only reason I complain at only being given two weeks to decide. I'm trying to decide whether to switch to Dish Network or DirecTV, and there's a lot of research I need to do to decide.

This is what happens when one company is allowed to have a monopoly. In this day and age, why is this still allowed?

Late last summer my 46 inch TV stopped wprking. I called Comcast as I wanted to see if it was my TV or the cable box. The repairman came out just use some electrical testing equipment and said the box was good, but the TV was no good. I asked him if he could hook up another box to my set and be sure. He said he didn't have room in his truck for another box. (These are quite small). I told him I had another box on a TV upstairs, could he use that one. He said I don't have time, it's your set! That day I bought a new 47 inch LG set from Best Buy. It was delivered 3 weeks later as in Massacusetts they had a sales tax weekend and it created quite a backlog of orders.

It was the box all along. I called Comcast and they sent another man along who brought in a new box, which did work, but for their cheaper program. I told him I wanted the one I was supposed to get and he told me they were all out, but he knew where he could get one in a few days. Later that day I called Comcast and they did have the correct boxes in stock and a new one was installed.

I called Comcast about the initial repair persons error, but was told I should have gotten a second opinion.

Ordered new service on 7/21/2011 and for some reason they wanted me to come into a service center to see my license.

I've had service with them for years at my prior address, and my credit is perfect. She gave me an option to call a toll-free number so they could verify information over the phone. I called; the gentleman took my driver's license number, and told me everything was complete. I asked if I still need to go to a service center and he said, no.

On 7/25/2011, I received a confirmation call for the installation on 7/26/2011 between 12 - 2 PM. That time passed; so, I called and they told me they would contact the installation team and call me. Well, at 5:30 no call; so I called again. This time the person tells me that I need to go to a service center so they can verify my driver's license. Needless to say, I'm more than furious! I've wasted the entire day waiting for someone to arrive.

I asked to speak to a supervisor and she tells me she has to leave them a message to call me back. We'll see if that ever happens.

After reading over my first bill I have found I am being charged with undisclosed activation/installation fees that exceeded the $35 they told me I was to expect. After asking the sales representative various times before initiating a contract with them if there are going to be any other fees besides the $35 for installation/activation, I was told, no.

I have had cable service with comcast for several years and always had trouble with my service. The cable goes in and out all the time and I am seldom able to watch anything. Over the years, they have tried several things to fix the problem such as new wiring and new cable box. They have given me a discount a couple of times. But over the last few months, I think they have decided not to do anything else. They hang up on me, they are rude, they say they will call me back and don't, they don't keep appointments and don't call. I am really so frustrated. I don't know wht else to do. Thanks for your help

After buying a new house, we called to transfer service. Comcast came out and set up our TV, phone, and Internet connection. A week later, we received a letter stating, "As discussed, we will require a deposit from you prior to providing you with service." The letter continued, "In evaluating your request, Equifax provided us with information that influenced our decision to require a deposit". We were shocked by this, since we have had Comcast for 12 years, and have never been asked to give a deposit! Moreover, we just bought a house. My wife and I both have credit scores above 770.

I called to complain about this and actually got the "information from Equifax", but Janekia 9NV told me that it was a mistake. The technician should have checked another box! When I asked for more information, none was provided. This was outrageous on principal. I quickly cancelled all the services from Comcast and will never use them again. It seems they have to find more money because they bought NBC!

I hate Comcast! I have had service problems with my cable TV ever since I got a new DTS box. I have spent weeks on the phone with customer service representatives trying to troubleshoot the problem. They would send a signal across and the TV would finally work again but go out the very next day. This happened over six times. I have had four service calls scheduled and nobody ever showed up. I took an off at work four times and I have lost vacation time and wages that have cost me over $1,000 so far.

Did I say I hate Comcast! I am sick because of all the stress that they have caused me! I hate Comcast! You are full of bunch of lies, cheats, thieves, lies and more lies. I hate Comcast! And I really hate lies!

One day Comcast will be out of business because they just don't care!

Victor **

I called Comcast because we were getting intermittent internet service. They sent a technician that indicated my modem was bad, and was replaced. The problem continued. I was still getting service only if I disconnected the cable from the back of the modem and replaced it. I called again, and a different technician came and diagnosed the problem being from outside and not the modem.

The first technician has taken my modem as I did not need it anymore. They sent a Comcast truck with a technician from Comcast. He indicated that there were several problems, and he replaced several items in the box outside. I called Comcast to get a credit for not having to use the service. They indicated they can only give credit for one month because there was intermittent service and there will be no credit for the modem. They are still charging me for the modem even though they have my personal modem.

Basically, we did not use the service for over 4 months as what was indicated by the service person. Mr. Ron indicated they can see how much usage of the internet we had, but he will not provide me with that information. He further indicated that he will call other technicians and find out what has happened. He also indicated that they do not give credit for intermittent service even though it was the first technician that failed to diagnose the problem correctly, and gave me a modem that I did not need and charged me $7 per month for the modem.

I have limited cable from Comcast. It is basically channels 2-13 with no extras. I received a flyer in the mail to upgrade my service. The flyer advertised their digital starter cable package and internet for 39.99 a month for 12 months, with a 2 year commitment. I called the number on the flyer and a rep informed me that he didn't know how to upgrade my account and to call a different 1800 number. So I called that number, and the rep told me that the package did not exist and I needed to take my flyer into a comcast service center in person. So I went to the nearest service center with my flyer in hand. The rep at the store told me that they have never heard of the package and that they would look into it and to call back in several days.

I left the store extremely dissatisfied because they offered no resolution. I couldn't believe that Comcast didn't at least say, "We can't offer you this package, but here is a different one..." which I probably wouldn't have taken, but it would have been good customer service to try to resolve the problem. Instead I was simply sent away. I called them back later that evening to make a complaint to a manager and was told that they could sign me up no problem. We will see when I get my first bill if I am in fact under the plan that I wanted because according to most of their reps that plan didn't exist. This isn't the first time I have heard of Comcast commited advertising fraud. In 2010 my girlfriend signed up for their service and was given the bait and switch on her plan. It took 60 days and a complaint to better business to get it sorted out in their computer.

I start my service with Comcast 7 months ago. When I spoke with the sales rep in the concord brunch, he offered me a complete package plus the Latino channels and internet for about 115 dollars a month for the first 6 months, after that it would be 135 dollars per month. When the 6th month happened i receive a bill for 135 dollars; however the seven month my came for the amount of 165 dollars. When i call them to complain about it, they said that it was a mistake from the salesman but the only way to get my plan cheaper would be downgrading it.

They 'upgraded' the guide 7/11/11 and without notification or price change eliminated: timers; ability to save dvr shows onto vhs tape (a huge thing!); can't view 5 programs on guide, 1 line hidden by new ad space which keeps bleeping in and out; no more audio/video settings to customize view; have to change view settings to one-view to read all guide info.

I called comcast 06/15/2011 and talked Ashley @ extension 1252516 to find out why my bill was so high, because I'd already had my cable services wit comcast for almost 8 years so I switched my internet and home phone services from AT&T to comcast and was quote a price of 179.00 per month for all services my first bill was 658.83, Ashley told me that a 200.00 deposit had been added to the bill I asked her why she stated that it shouldn't be and that she'll take care of it and if I have any problems with it to call her back @ 1252516, so I called back because it hasn't been taken off, i talked to Whel , he tranferred me to Amy @ extension 1242223, she stated to me that I had to pay it after keeping me on hold for 33 minutes, I told her why wasn't I told this from the beginning if I would have stayed with AT&T, she states that she'll call me back.

2nd Bill 6/6/11 $442.99

3rd Bill 7/6/11 I still owe $170.06 for one month of Phone and Internet.

No were on the bill does it show a credit of $174.99 for the tv service that was canceled or the $18.50 for the equipment rental. I also returned all equipment and am still being billed for remotes that I already returned. I have called every month from day of installation. Should have know it would be a problem when the service tech gave me my email and work order. My last name was misspelled.

I received a letter saying the extra two boxes I received with my digital preferred package would no longer get all the stations I paid for. These boxes were provided as part of the package when I purchased it. I called and they told me that for a promotional price of $9.99 per month for 12 months, I could continue to get the channels on the additional two boxes. I feel this is a way Comcast goes around the system to implement a price increase without getting approval like they normally have to. Can something be done?

I cancelled my service with Comcast because I moved to an area they do not service. I returned the equipment and when I received the final statement dated 6/3/2011 I went online and entered a payment for the balance on 6/27/2011.

I told them this was an incorrect amount that I had just had a conversation with them on 7/10 and was waiting for the correction. I was told by the collection company that I needed to contact Comcast. I hug up, called and was told by the computer my balance due was 23.67, then I got a person(Jim) and was told my balance was past due more then 90 days and was 25.41. I said this was not true, I was not past due and if I was where were the late fees and notices?? He looked said there were not late fees and when I mentioned that their computer message stated my balance was 23.67 and he is now saying 25.41 what do I really owe, he took my credit card information to pay the balance due of 23.67 and stated he would have the collection information corrected and inform them that the account is paid in full.

I am wondering why this company is allowed to do this and use the process. If I was a dead beat and had a history of not paying my bills I would not be upset but this process is insulting.

Comcast has confirmed that the wiring to my house, a main line, is in need of repair and requires permits. In the mean time, I have four cable boxes; and on a daily basis, we have patchy screens or blue screens. The internet is out frequently too. They refuse to credit me anything on my bill until this is resolved. This is going on for years; and I am not the only one in our townhouse cluster.

I have "basic cable." I used to get the Red Sox baseball games and the local news on basic cable. Xfinity changed that so all I get with "basic cable" is a bunch of Spanish channels, two Boston channels and a bunch of PBS stations. I can no longer get Red Sox baseball or the New England Patriots football. Both of these sports programs are available off-the-air in the Boston area and according to my interpretation of the FCC rules, therefore are supposed to be duplicated on the cable.

Therefore, Comcast violates FCC rules. Any attempt to fix this, either through the FCC or through Comcast fails. Comcast claims that any lawsuit will fail because their lawyers are paid for by their stockholders while my lawyers are paid out of my pocket so I should, "see the consequences of any such action." This was their response when I threatened to sue them.

in may 2011 i view an ad for comcast cable 19.99 per month. i called they said 19.99 first year 29.99 second year two year contract i reluctanly agreed then they say installation fee modem fee but you do not need to pay at once. when they come to install they cut 50 feet of cable screw it to an existing cable and to their modem. they tell me at that time to buy another computer becouse their modem wont work. i exchange computers and install the cord buying outlet bix for wall. they have been harassing me for full payment. I returnded the modem purchased my own. still being billed for it. letters threatening suspension/termination of service and fees if not paid in full. the day i recieved the letter i called them spent over 1 hour on the phone and was given an address in philidelpia to write to with no help. i am in the process of trying to send a written complaint

Years ago I bought a TiVo HD unit. I was told by Comcast that I could buy the cards for a one-time charge.

For one year or so, I had no charge after the initial charge. I bought four more units and when I received the new cards, they changed the deal. But due to the confusion, they charged me a reduced fee for six cards and nothing for the rest. This went on for many years until about five months ago when a service call was made and they had to reset my cards. Since then my bill went up over 100 dollars. They openly admit that they do not know how to put my account back to where it should be. I have spoken with so many people but nobody has gotten back to me except one supervisor who won't return my calls.

I am stuck with Comcast due to the 5000 dollars I have invested in my TiVos. I need help. My email is **. My cell is ** and my home is **. Thank you. Mark.

I was told by Comcast when the Digital conversion was made that their customers did not need to worry because "..,they had us covered.". Now I am being told that I need to buy converters to wartch their service. This is not only on the analog Tv's I have, but also the new TV I bought my son in Febuary is not getting the channels he did before, this is a brand new RCA HD TV. Can they legally make me buy these devices when they told us before "that we didn't need to do anything." ?

I am a loyal Comcast customer abused by rude representative (operator BZB) while paying bill at Marshfield, MA office.

On July 1, 2011, I had an upsetting experience here while paying my bill. There was an error on my balance (recently downsized services and had credit, which wasn't reflected on balance due). The male service representative (operator BZB) approached me at the counter. Barely a moment after I inquired about the error, he rudely replied, "I'm not going to spend an hour with you!" He went on to say, "last time I spent 55 minutes with you and later you complained about me."

I stood there stunned as he insulted me with a coworker and customers present. Refusing me service, he made me get in the other representative's line. Evidently, he held a grudge against me (the consumer) for wasting his time the prior month! Yes, I spent time reviewing options, figuring out which services to change, etc. I turned in cable boxes for free adapters to save dollars. Once home, the CC technical department couldn't activate them (operator BZB failed to enter needed codes), causing us a loss of cable for two days! Who should be mad over wasted time and mistreatment?

We were transferring our service to our new home. A three-hour window was given for Friday, 7/1/11, between 11-2. No call, no show. So we called them and were told they were so sorry and they would send our concern to dispatch. Dispatch called at 3 and they said they were so sorry, their serviceman was just leaving a job that had held him up and he would be here soon. They called at 5 pm and said they were so sorry but their serviceman was still at the other job but would be here between 5 and 6. No call, no show. Called back and they said they were so sorry, they will check and that they didn't know what happened and they'd send this over to dispatch.

Dispatch called and you guessed it, they said "so sorry" but he will be there by 7 pm. No call, no show. We called again, and they said, "So sorry but he has not been put in a cancel notice so he 'must' be coming. No, we didn't know when, I understand you were upset and I would be, too. Yes, I can have a supervisor call you back."

The time, oh it will be one to two hours! For the third time, they will credit my bill whole $20. Wow. Serviceman finally got here at 7:30 pm, saying, "So sorry. Yes, I had your number but no, dispatch was supposed to call." Did I hear from a supervisor? You guessed it, "NO".

I upgraded my Comcast Internet package to Extreme 50 on 5/22/11. Since then, I have had one week of the advertised speed. I have been on the phone every day with a representative whose answer is to send out another technician.

I have had a total of five techs and the tech supervisor came out to my home. I have told them over and over that the problem is the outside line but they insisted on coming in to check my equipment inside. Everything is new. To this day, Comcast has done nothing to rectify the issue.

Outside contracter for Comcast was redoing lines in Sonora, CA on Golden Street on June 24th. My neighbor saw them catch their basket on my phone line and they ripped it right out off of my house. They left no note or anything. What a suprise to come home on Friday from work and find my phone not working and then having to waste my Saturday waiting for ATT to re string my wire. No consideration for anyone.

I am being charged for a service call that I believe should be a Comcast expense. Upon adding a TV and additional DVR receiver to an upstairs bedroom, I was not able to receive reception on most channels both cable and other. A service technician was sent to my home and diagnosed the problem as insufficient cable power coming in to my home. He worked on the cable line outside my home and I was told that he added a temporary power cable to the outside box. He did not make any adjustments in the house.

When I discovered the charge to my account for this service call, I contacted Comcast and was told that I have to pay for it. The customer service person then told me that the service technician had also told them that I should not be charged for this call but they were billing me anyhow. This complaint does not even address the 3 trips I had to make to a service center to get the correct equipment for the TV to start with. This is extremely poor customer relations to a long-standing customer.

We recently moved out of Maryland to a new state. When we turned in our cable boxes/converters/remotes, we discovered that one digital convert had inadvertently been packed by the movers with our household goods. To make matters worse, the converter was on a small television in our finished basement, and since we are renting for 6 months while we sell our house in MD and buy a new home, that piece of equipment is located in one of about 200 boxes in long-term storage. We explained the situation to the Comcast rep who told us that we had 60 days to return it or we would be billed $50.00. Sign, another unforeseen moving expenditure. We asked the rep whether we should pay right then or wait for the bill and she said Comcast would send a bill.

Less than 30 days later, Comcast did indeed send us a bill for $50.00 to cover the (still) missing digital converter. The bill was dated June 7th and had a due date of June 28th. It was forwarded from our home address but we received it on June 13th. My wife wrote a check and sent the payment into Comcast. Yesterday (June 29th) we received a letter from a collection agency for the $50.00 payment even though our bank shows that Comcast cashed our check on June 23rd.

My wife called Comcast this morning and asked to speak with a manager. Comcast received the $50.00 payment on 6/23/2011. The bill from Comcast wasn't due until 6/28/2011. The letter from the collection agency was dated 6/23/2011. After being on the phone with Comcast for over 1/2 hour asking for a manager, she was transferred to Tracy(team lead), who claimed she was the person in charge. After explaining about the collection letter, Tracy said to my wife that Comcast "sends the bill to the customer and notifies the Collection agency the same day." Even though the Comcast bill to the customer has a due date of 3 weeks later.

Excuse me?! Comcast notifies a collection agency "the same day" that the bill is sent to the consumer? This constitutes consumer credit fraud by (falsely) claiming non-payment on a bill the consumer has not even received yet.

Our Home Owners Association was informed by Comcast that we must convert all of our TVs with "digital adapters" effective late June. Comcast provided "conversion kits" with "DTA boxes" and channel changers for each of three TVs. As an engineer and past owner/manager of a handyman business, I am reasonably technical but the Comcast TV Conversion Kits are nothing more than Comcast's best attempt to control, convert and force customers to upgrade their systems/services so that Comcast can make more money. The installation process is anything but simple and requires numerous "program codes" for each TV and TV channel changer. The old analog system was much simpler and more reliable. I guess we didn't learn our lesson from the auto industry...keep it simple, reliable and cost effective or customers will go elsewhere!

Comcast has just gone all digital in my area and thus, forcing you to rent descrambling boxes for any channel above 15.

Regardless of how much the rental for this is, this is by far the largest cash cow invented by Comcast. Once Comcast's initial cost of the devices is recovered, everything will be almost pure profit outside of replacing the old defective unit.

If that ain't a cash cow, I don't know what it is. I'm glad I switched to satellite years ago.

tried to get back my refund and finally I did receive my refund exactly 68 days after cancelling my account, which is over 9 weeks. Cancel on 4/18 as shown on my bill received check on 6/24/11. I finally can consider the problem to be resolved

On multiple occasions I have called comcast,CSRs, and talked to technicians to request them to disconnect my television service because I no longer want their services. I have been told multiple times by their CSRs Via telephone) that they apologize and will credit my account and have the service disconnected. I have yet to see this. On March 26, 2011 after contacting comcast (3 times) to repair my line a technician finally came to my home on March 27, 2011. After the tech completed his work I asked him to notate on his paper work that I'd like my television disconnected. He said no problem. On March 28, 2011 a comcast truck came to my home and was doing something to the line to my home. Since this date and prior conversations with comcast they are still billing me for tv services.

I have also conacted comcast for a mailing address so I can formally write them a letter regarding this issue and they refuse to supply me with an address. I refuse to keep calling comcast for this same issue. I have a full time job and I cannot stop daily or multiple times a day to call comcast about this issue just to hear how sorry they are and what they aren't going to do to resolve the issue.

Account was cancelled

4/13/11 Modem removed & addl. line basic

4/18/11, In person I cancelled my account & returned all equipment at office on Trenton Rd and I asked if I needed to do anything else and they replied no. I also have a receipt of returned equipment on this date. My bills have been paid on time, therefore leaving me with a credit of $66.35. I was told I would receive a check in 4 to 6 weeks. Instead on 5/21/11, all I received was their statement showing my credit balance with the same info as stated above. I called around 5/25 and told them I did not yet receive my refund, they said probably by the second week in June.

Today is 6/20/11 & when I spoke to the rep. she said I have a zero balance, I stated NO!! I have a credit balance she then explained she had to go to the ledger and this did show my credit balance and also stated refund is done 6 to 8 weeks after the repair disconnected me from pole. This repair man did not come to my home until over 1 1/2 weeks after I already had verizon install service. They did disconnect because I had underground wiring to do. I still can not get an answer to when I will receive my refund.

I am wondering what they would do if people did not pay them? Can anyone help me get this refund because as of my last conversation with Clara from comcast on 6/20 @ 7:16, all she could tell me is 6 to 8 weeks, BUT from what date this would take place she did not know. She did inform me that if I did not receive my refund by 6/30 to call back again & they will put in a request for payment. How many times do I have to call & what else can I do to get my overpayment back.

Comcast prices are way too high. There programing is filled with repeat-repeat-repeat.

I don't think I should be paying so much money for this kind of service. I would like to see more cable companies, so I could have more to choose from. I also would like to be able to choose the program's I want.

On 6-4-2011 2 Comcast service Technicians came into my home without an adult present...My son who turned 13 in jan 2011 and my daughter who is 10 were there alone...They said it will only take 5 minutes to complete work and they were there for 20 mins according to my son..Technicians also went into rooms without TV'S and left jewelry box open and scared my daughter who was in her room by herself. They had no reason to go into her room. upon leaving they told my son to sign work completed form and left time out line blank ..It clearly states that an adult must be present.

My son was giving no time at all to read paper just told to sign...This is a violation of my privacy rights and fully intend to pursue this matter legally unless and want to go thru proper channels before I contact a civil attorney on Friday. I have related paperwork and have left a verbal complaint with a Comcast employee over phone who's name is Ray ** Reference number ** and have no had any sort of call back or explanation to this matter.

once i stated my comcast account i was promise a 100 dollars rebate back if i would deposit a 100 dollars. I spoke a justin norris on 6/6/11 he told me i would get my 100 dollars back by week end. when i call the company today i was told there was no rebate check for me and they treated me very rude. when i said i would reach out to someone else to get my rebate they simply said go ahead. hope that yall can help me get my 100 dollars rebate from them

Had cable internet reinstalled. Had my own, new modem, a Motorola. Serial numbers: 06H7GVXDF355, 128103425705795102010000. HFC MAC ID: 0011AEC8D38A. Model number: SB5100.

They installed their own modem without my knowledge and TOOK MY modem. Made at LEAST a dozen phone calls regarding this matter and never got return phone calls except once which in turn they left a return phone number that was unreachable for incoming calls. They sent me via US Mail a modem that is a motorola but not my original one. The one they sent was used and an older model.

Comcast has switched all their channels to digital which is what the government said they had to do, no more analog. With Comcast you have packages that you can choose from. I have a $63.00 package to my home. They did not issue me credit when they moved channels to digital and now that they have finished their transition I do not have service to one of my TVs. Comcast now requires you to have a DTA box on your TV in order for you to receive the channels you already pay for. But they only allow you to have three free boxes; each additional box is $1.99 a month added to your bill. I pay for a service to my home not to each individual TV and I am not getting it on one of my TVs.

When I call them they want to tell you about all the different channels that you are now getting with these boxes. And that they really can't give me the other box for free and I would have to pay for it. I didn't ask for more channels. I asked for the service that I am paying for and now not getting because they want to charge me for the additional box. At the moment, I pay for service to my home and I am not getting it. Their customer service and some supervisors will tell you that they do not have a code for issuing a fourth box for free, but that they could give it to me for free for 6 months and from another supervisor for 12 months. I am not getting the service that I am paying for because I do not have the fourth box. And I don't need to pay them $1.99 more a month for service that I am already paying for. I am paying for service that I am not getting because Comcast said I needed to pay them for an additional box. I pay for the service to my home not to each TV.

It was Superbowl weekend and suddenly at 3 p.m., Friday, I had only static. At first, I was not concerned as my account was up to date. At 5 p.m., I called some 800 number to see if there was a problem in the area. I was advised that it appeared that my area/building did have some problem but since I was the 1st call, a technician could not be called to investigate until 3 calls had been received. To try to shorten the saga, after two more calls, 9 p.m. and 12 a.m. by me, I was assured that a technician would have the problem repaired by 3 p.m. Saturday. The 3 p.m. came and went, still no cable. I did remember something odd on my door when I took my dog out Friday evening about some special Comcast was having with a name and number.

When I called on Saturday afternoon, the representative was extremely rude telling me that my account was past due and my service had been shut off. I admit that when I paid my last bill, it may have been a few days after the due date but there was no service interruption or notice of any kind. I also had not yet received the next month's bill as yet so I was up to date. Sunday a.m., I fished out that flyer that was on my door and called the guy. I left a message on his machine with the story of his flyer and suddenly, no service. Guess what?

Monday a.m., this guy calls me at 8 p.m. that says he disconnected me by mistake and my service now was already working again. No apology from them. The rude customer service representative who by the way, said that the 1st appointment to get that service back would be Thursday. So let's see. I had no cable from Friday, 3 p.m. until Monday, 8 a.m. I missed superbowl and had I not remembered the flyer in the garbage, I would have had no internet/cable for about a week.

The nightmare continues with Comcast as they are totally incompetent and insensitive with respect to my problem. They will not address the route of the problem which could be a line issue and a power surge which causes the TV to revert to standby mode or there is a virus in the remote. Two weeks ago, a very adept technician was able to fix this problem over the [hone in 8 minutes. Two weeks later, the TV is frozen again which is very much like a computer when it freezes when a sociopath introduces a virus into your computer.

I asked for a technician to come to my home to re-program the remote device and he comes over while I am not at home, not honoring the time agreed upon, removes a brand new perfect cable box and replaces it with an old refurbished box that smells as if it has been immersed in a pan of fried pork chops. I would not be surprised if the thing wasn't a roach motel. It looks and smells like it was pulled from the garbage. I have been without a TV for 2 weeks and these people have the unmitigated gall to expect me to pay for services I can't use? If I will try to downgrade, they refuse and say that they are not skilled that area.

Why answer the confounded phone if you are not skilled? And then, they switched the contact phone number on my account and start to call my cell phone every 0.2 microns of a second reminding me about my technical appointment. When I call them back and beg them not to call the cell phone because I have to be the one who pays for the call, they assure me that it's taken cared of and lo and behold, they call again. Then they would tell me that they have no record of an account for me and that I am someone else! I think that it would be pretty hard for me to become a man in 24 hours unless I have the ability to wave a wand and make it so!

I honestly feel that with so many dissatisfied customers and the abusive way Comcast handles the populace, we need to band together, facilitate a petition and either replace the entire corporation with seasoned, competent professionals or have some venture capital association, buy Comcast out and run it like a professional organization or offer residents in America the extra options for cable choosing. I live in DC and Comcast is our only option. If enough people start petitioning and demanding change, maybe it would wake the corporation up and stop treating us like the baboons on the planet of the apes treated in Charleston Heston. I wonder how Comcast employees would feel if they were the recipients of such maltreatment.

Once again, Comcast has tampered with my service by rendering the remote Xfinity device frozen so that the TV is inoperable. I can't even turn it on manually. I called the government office of Cable Television. I got no help. I have now sent a letter to the mayor, as I am desperate for help. Their excuse for banishment is that they are in "discussions" about which TV shows they deem "appropriate" for me to watch, and if it is "acceptable" to "allow me to watch TBN". And yet, they have the unmitigated gall to demand payment and threaten to terminate my phone service to the ability I can't call 911 in case of an emergency. I need an attorney pro bono.

Three years ago (2008), an ice storm broke the TV cable support loose at each end between my house and the pole, allowing the cable to lie on the ground. Signals were still good so I didn't report it. A year or more later (2009), Comcast called trying to sell additional services. I asked the salesperson to report the cable problem to the proper department. She said she would be happy to do so. Apparently, she didn't because no one ever came out to re-tie it. On Sunday, May 15 (2011), all Comcast cable channels suddenly became so snowy looking that we could no longer view pictures. On Monday, at 2:30 pm, May 16, 2011, I reported the problem to Comcast and received a repair ticket number and service restore time of 24 hours.

On Tuesday, at 3:00 pm, May 17, 2011, I called for status. "Charles", the man who answered, had difficulty finding the account. He wanted to know how long we had the account. I replied 35 years at this address. I advised him the repair number that was assigned and he found it closed out. There was no report as to why. He promised to have the problem checked by outside cable repairmen with an ETA of repair 3 to 5 working days. No ticket number will be assigned, because that department will give the report to the first available technician and there is no way they can estimate when that would happen. On Wednesday, at 2:00 pm, May 18, 2011, my wife called repair to advise that we were without service and to try to speed the repairs. She was told the same thing, that it would be reported to the first available technician in a 3 to 5 day time period. On Thursday, at 8 pm, May 19, 2011, there was no sign of repairmen. There's still no TV picture. On Friday, at 4:40 pm, May 20, 2011, there are no repairs yet and there's still no picture.

I am currently involved in a battle with Comcast over the restoration of my service. All of my services have been unavailable for over 36 hours at the time of this writing (from a neighbor's Bright House connection). I have made three separate calls to their customer service line, and each time the main customer service center is blaming this on the dispatch center. They continue to push notes to the dispatchers saying that this is urgent 24-hour-SLA service because I have no dial tone, but I've heard or seen nothing further. Yet I'm told I'm not allowed to know anything about the dispatchers, name, address, phone number. All I can do is complain to the service center management who "promise" to get on the issue with the managers of the dispatch center. I'm pretty much at the end of what I can do, short of cancelling my service, which is the next step.

The real story here is that I came to Central Florida from Pennsylvania, the home of Comcast. Up there, they treat customers far better than they do down here. My concern is that this company is making inroads in the state of Florida (due to the Adelphia acquisition) yet abuses its customers here in many different ways, from Internet service data caps to not having enough service personnel contracted and available to resolve situations effectively.

Even for routine service installations, they have been averaging 5-7 days from what I've dealt with down here, much longer than Bright House or other service providers, and way longer than the 1-2 days back in PA. I feel that Comcast should never have been allowed to operate in the state of Florida to begin with and should not be allowed to expand further without significant improvements to its systems and processes. Furthermore, HOAs and municipalities should be alerted to the issues that this company brings with it and the perils of negotiating with Comcast for service should be made known to them.

I intend to bring this issue to representatives, both in Tallahassee and DC, in the hopes that if this company is to continue to be permitted to operate in this state, that it shape itself up to what it ought to be.

In November of 2010, I noticed that my TV was cutting on and off every Sunday morning between 8 am - 11 am, and only for the channels 290 (TBN) and 33 (ION). At the time of these incidences, a white Comcast van is seek skulking through our alleyway at about 5 mph. I am a minister and enjoy the religious broadcast channels. Comcast insisted that the TV was the problem, and I knew that it was not. A subject matter expert indicated that the TV was frozen in standby mode.

Comcast sent over two incompetent ** who looked to be no more than 14 years old. They brought a replacement box but refused to install it. After many shouting matches with these ** and spending four hours at one time on a chat line with someone who can neither read or speak English, they sent over a very good technician who fixed the problem. Well, it was short lived, 3 weeks. The same white Comcast van that was skulking by my apartment, stopping and looking in my apartment, showed up and my TV was rendered inoperable.

An error message appeared on my cable box: "Remove TBN" and the TV was shut down. What these ** did was to program the Xfinity remote control with codes from the old defunct Comcast remote control device. This proves to me I have an enemy at Comcast, and it is highly probable an ex-boyfriend is the caveat behind working with an employee to get back at me for termination of an abusive relationship. This man has been stalking me for 7 years. Comcast is an evil, ruthless empire. Since they refuse to fix the problem they created, I wanted to disconnect my cable service. What idiot would pay for services they cannot use? Therefore, I am filing a complaint with the FCC. I had dangerously high blood pressure. I was so upset that my left eye is permanently drooped down due to the high blood pressure.

The installation technician was argumentative, and never completed any paperwork or installation other than hanging a cable outside a window for temporary service. Why can't our complaints register with any of these providers and make a difference? Why do we have to complain and complain and complain to someone who doesn't seem to make things change?

I have spent countless months working to get a resolution to the issue at hand repeatedly explaining the situation and all I receive in return is apologies. Then, I'm given assurance that everything will be taken care of and resolved. It has been nearly 2 years and I have yet to hear back from anyone regarding my TV service being down for as far as I can remember.

It is completely unsatisfactory for the way my account has been handled and no follow up has yet to be made on your part regarding corrections and getting the job done right in fixing a consistent TV issue that is apparently non-stop for the past 2 years. I have spoken with Sara ** at the presidential complaints department. After making the complaint, she stated someone is to call me by end of day. Please note that our conversation took place on 5/2/11 at 10:54 am. As of today 5/4/11 at 8:38am, I have yet to get a call regarding my complaint.

There seems to be no accountability whatsoever and the kind of service I have been receiving speaks volumes on Comcast's disorganization and disrespect for their customers. The presiding issue and/or combination thereof, is aggravating, unsettling and infuriating. I expect that some action will be taken to overcome this disappointing experience and improve your practices to reflect more positively on a residential and small home business with such prominence as Comcast currently maintains.

Roaches! Do not accept a refurbished or used cable box. We lived in our new house for several months and had never seen a roach. Then, after installing a refurbished Comcast cable box, we saw a roach run across the screen. On the next day, one was found beneath the entertainment center! I disconnected the box and took it outside. I called and demanded a new and not refurbished box. When it arrived, I installed it and have not seen another roach for six months. Do not accept a used cable box that has been in someone's roach-infested house!

I have absolutely had it with Comcast. Most recently I had an appointment to have them fixed an issue I reported earlier in the week. The operator I spoke with stated that there were no outages in my area and they had to send out a tech. So I stay home all day Saturday (cancelling plans) to wait. No one shows and when I called, they told me that there was an outage in the area and as such, they cancel their appointments when they fix an outage. Not to mention that they cancelled without a phone call. Also I have an issue with variable pricing. I live in a building with 220+ units and many people pay less or more for like services. Cannot seem to grasp that one!

My service was previously interrupted and on Thursday 3/24, I paid the total amount and brought my account current. I called Comcast customer service and a representative advised me my cable service would be restored in about 45 minutes. Once I returned from work later that evening and discovered my service was still not connected I immediately called Comcast again and this time was told there must be a splitter in the house that was preventing connection. Explained to the technician nothing was touched in fact everything was as before. He in return set an appointment for Sunday 3/37 between 8am and 11am. I later found out after speaking with about six more representatives, the appointment was actually scheduled for Saturday 3/26 which I was out of town. Comcast representative said there was no need for me to be at home for the technician to restore my service. When I returned late Saturday night, my service was still disconnected.

Called Comcast again about 10 pm and the technician kept me on the phone troubleshooting and nothing resolved my problem. What really upset me today was when I spoke to Hector a technical support representative only to find out that someone initiated another visit to my home set for 3/31 without notifying me about the appointment. After explaining to Hector my dilemma and requesting some type of compensation from my inconvenience, he refused and began to sound like a bill collector by telling me I won't receive any credit because the amount I paid was the total amount. Advised Hector this situation can be dealt with at another time so what can be done about getting my cable reconnected. Hector explained that a technician came out to my home for the set appointment and I explained to him this was the incorrect date.

But he kept repeating it over and over again ignoring my main issues of how to get my cable back on. I was treated very poorly and disrespectfully. Hector showed no empathy towards my situation but was rude and basically called me a liar and for me this is not acceptable. Please help me get someone's attention because it's evident that Comcast has lost sight of the "Big Picture." I also feel the commercial about how the customers come first and even offer a guarantee is bogus because I have received poor customer service from several Comcast representative within the last few days. Please help!

On 3-15 I placed an order with Comcast to provide me with telephone, internet and TV. I was told the equipment for my order would be at my house by 3-22. On 3-24, I still had not received my equipment. I called Comcast and asked the status. The agent said he would have to talk to his manager. He came back on the line and told me that the person that originally took my order had not released the equipment to ship. He told me as a result of Comcast error, he would ship the equipment overnight and I would have it on 3-25. He gave me a confirmation number and told me that I could track the shipment at Comcast.net.

On 3-25 I went online for 20 min. and could not find any way to track my order. I called Comcast and after lots of waiting got a rep who told me that there is no way to track an order on Comcast.net. He transferred me to another department. The rep from the new department told me that the order was not shipped overnight and I would get it in 3-5 business days.

I asked to talk to his supervisor who was Monik employee# Semo0610. Monik told me that Comcast did not have any equipment to ship due to their vender delays and that all orders in March had been delayed due to this. I asked Monik why none of the half-dozen Comcast employees I had spoken to had told me this. Instead they all said you will get your components in x-days.

Monik could not tell me when the order would be shipped but it would not be before April. She then told me that I would need to go through the order release process all over again because this needed to happen again because the order was delayed. I asked to speak to her superior and was told that there was no person I could talk to and that Comcast managers do not receive or return calls. So right now, I have been lied to a number of times and I have no idea when I will get my equipment. This is not a way to run a company and I will not accept this kind of extremely bad service. I do not know when or if I will have phone service or internet.

On March 25, 2011, I was on the phone with them for the past hour and still no resolution has been made - still on hold. I contacted Comcast to complain about a promised rate reduction that was to have taken effect Nov 9, 2010. The promise was for a $40 a month reduction in my bill for a period of 6 months. To date this rate reduction has not taken effect. I've been bounced around on the phone to 3 people now and I'm waiting for a supervisor. I have the entire chat room conversation documenting the promised rate reduction and nothing is being done. To date, I am out $160 as the promised rate reduction has not taken effect.

I cancelled my account and was due a refund for the account. I gave my new address. I have called 6 times over the last three months, and every time, they tell me that they will cut a new check and give me a new date of two weeks. I still haven't received my money from them.

I've spent over 650 minutes of my time and phone bill on them. I have yet to receive the money owed me.

On February 17th, I was offered a bundle $39.99 per 12 months no contract plus $75 gift card for 12 meg. internet, free Norton antivirus, phone service with unlimited local and long distance, caller id, call waiting, voicemail, call forwarding and more and I would get to keep my phone number. Comcast is refusing to honor this bundle that was offered to me and stated that at the time that bundle was not being offered.

The results of several attempts to have this corrected have been partial. I will receive the $39.99 per month for 12 months, no contract, but will not receive the $75 gift card. It seems to me that Comcast is in the business of misrepresenting the truth to gain customers. They do not honor their word and deceive consumers. Something should be done about this.

Cable, phone and internet installed last August. The first 30 days are free if your service was not good and it was not. We had 4-5 service orders, not resolved. I cancelled service within the 30 days and continued to get billed for service and labor charges. I called 3-4 times to CS and asked them to remove all charges because we were within 30 days, nothing happened, I gave up. My account is now in collections and has affected my credit score. It's been 7 months and Comcast needs to zero my account and correct all three credit bureaus. Thank you.

I recently called Comcast to discuss downgrading my cable to Extended. I told them it would be temporary. I also informed them that I would like to start using my own modem and router instead of renting one from them. I was told to bring in all of my equipment including the modem that I wished to use instead of Comcast's to my local (**) office. When I did as ask, the service representative first told me that I was misinformed; that no modem worked except for the one Comcast was renting to us. She said it was due to getting my cable TV and DSL through the same modem. I showed her that I had a cable modem; one that I had been assured would suffice, and she again said no, and that I must rent one from Comcast.

Then, she picks up my standard DVR off the counter and says that no one is allowed stnd. DVRs any longer and that she had to take it. I said, "Wait. No, I want to keep it." She said I had to either pay for an HD DVR or go to a reg. cable box for $8.99 (I pay $ 9.99 for my DVR). I said no way and she ignored me and whished it away to another room.

I asked to speak to someone else, and finally, she called up someone who ended up telling her that I could keep my DVR, and he then gave her an authorization code which she entered into my account. But, when she went to retrieve my DVR, she came out with a new one, saying it took less time to enter the information she needed with a new one instead of my old one. I had over 30 hours of recording on it and it was all set up. She also "lost" my remote and gave me another one while acting p/o because the supervisor allowed me to keep my DVR.

The last straw was when I asked for the one free cable box that comes with the extended basic. She told me that I didn't get a free cable box and that I had to pay for my DVR and also for the cable box. I asked her for the adapter, which Comcast states on their site is free, to allow TVs to get channels 25-75. She said there was no such a device and that my only option was to either pay for both boxes or simply watch only the analog channels on the TV in the living room.

Do I have any recourse to force Comcast to provide a free cable box per their own advertising or is this the penalty I have to pay for having stood my ground regarding my DVR? If I am downgrading my cable so I can be a responsible customer and ensure I don't have services I can't pay for, then it follows that I can't afford to be paying for cable boxes and modems that either I already have or that Comcast promises to provide for free. What is up with that?

I had been a Comcast customer for over two years when I moved in December. I wanted to transfer the service to my new home, but was unable to be there for the new installation, so my nephew was there. I wanted the same service I had previously had. Instead, I became a new customer, was charged an activation fee, got a bundle package including a phone number which I cannot use as I have a MagicJack phone and a cell phone. I was told the installation fee at my new home was, I believe, approximately $60.00.

The last bill from my previous residence was just under $77.00. The next bill (January) at my new address was over $500.00! I was outraged and didn't pay it as I tried to find out what all the charges were for from several customer service reps. The next bill rolled up to $610.00! Now I am getting messages on my new top-of-the-line TV sets that I need a digital converter! Something else to pay for?

Yesterday I paid $550.00 due to a termination notice, even though I have no idea how the bill ever got to that size. I would have really disputed this bill except for the fact that I just had two leg surgeries and a wrist surgery last week. It's hard to fight when you're under the weather. My sister in Florida gets lots of TV channels using only rabbit ears and no cable. You can't do that in NJ because all you get is snow on the screen and I've heard the cable companies have blocked the signals so it's impossible to get free TV. This is a disgrace. I told Comcast I was going to complain about this. How is it nobody at Comcast can explain such a large bill to me? I would need a forensic accountant to be able to figure it out.

For the past 2 years we had been subscribing to Comcast's basic television service. About 4 months ago I decided to upgrade to a Comcast Digital Economy plan. In the plan description I was to get almost every channel, with the exception of HBO, Showtime, etc. About 1 month into service I randomly stopped receiving Nickelodeon, the History Channel, TLC & TBS to name a few. When I called to complain they just said they took away those channels with no real explanation given. I accepted this answer, as it wasn't too big of a deal since we still had On Demand service and my son could watch his Nick shows, etc. Well, just a few weeks ago I realized they have now taken away our On Demand service for these channels since we "are not subscribers". Never once was this told to me. I'm tired of them making us pay more and more for less and less services.

I've tried to cancel my Comcast services and haven't been able to. They either put me on hold or hung up on me after an hour of waiting. They should be punished for their unethical practices regarding cancellation of their services.

On average for the past three months, I have been having internet issues. About three months ago, I was having disconnection issues, I called Comcast numerous times to have them re-prevision the speeds on the modem; sometimes they work and it would last a few hours but then the speeds would drop back down again. Then, I called back a third time and they told me my account settings was incorrectly noted for my speeds. They fixed it and I didn't have any trouble till about a month ago.

I started having major outages here in our area, and my next door neighbor was having issues as well .They always seem to have issues maintaining their networks. Well, close to two weeks ago, Comcast started doing some Node 46617 area work where they upgraded the system. I didn't know what they upgraded for a while but ever since the work was done, I have been having nothing but problems with a connection or even speeds to work with me.

I pay $93 a month with TV usage of basic which is $20 for others and I'm paying so much money and regular price for internet I can barely even use. For 13 days straight I have had intermediate speeds of anywhere from 9.83Mbps to 14.29 Mbps down stream, and my upstream has been anywhere from 0.01 Mbps to 1.87 Mbps.

The upstream has been so erratically slow to the point that I cannot even send data packets to anything like my PC ER client's to my contractor for PC networking jobs. For about a week and a half dealing with this problem, I have been calling several times. I must at least make a count of 14 total calls through out the week and 27 online instant chat sessions with the Comcast company.

Three of them I have been completely ditched and disconnected from them with out any response or resolve and left me out in the dark with no internet connection at all. The client support service is horrible. I have had technicians from their department say that my modem was bad to my lines might be bad. I have had technician come out here and find nothing wrong except for one technician that saw pictures of my log files showing at times when the internet would drop to literally nothing.

I pay $20.00 under $100.00 a month for service that is should contain speeds of 20.00 - 25.00 Mbps down stream, and up stream speeds of anywhere from 2.00 - 4.00 Mbps. I don't even get 2.00 Upstream speed anymore, it's always 0.01- 0.63 Mbps.

Now, I have a technician coming over Monday to make the drops because of the tech yesterday on Saturday failed to make a line drop repair call before leaving the job site and closing the case. I am tired of the horrible customer support that is given and the poor illiterate technicians that continue to come here and not do full tests of everything for a period of time longer than they are supposed to. This problem is a obvious thorn in my business.

The only good they have done for me so far was giving me some back charge credit for the loss of my services and inconveniences. But there should be no reason this should take nearly half a month just to resolve an issue that shouldn't be there to begin with ever since they upgraded our area. One of the technicians told me they had bind all four traffic networks of South Bend and Mishiwaka all together.

I don't know what they were thinking, but I went to Michiana College for IT technology and PC repair with computer electronics. I know networking and I build networks for two companies here in the Saint Joseph region.

It is common sense that if your are going to bind four branches together, you must have more powerful servers to handle the in and out bound traffic that happens 24/7 and they obviously made a huge mistake combining their nodes. Now clients all over the Saint Joseph area are trying to connect and request and send data and there is nothing but a bottle neck here.

I am not the only one with Comcast issues. I have gone to the Comcast service station at 1920 E. McKinley Ave. in Mishiwaka and there was a self employed gentleman that was furious because of the lousy service he has been getting.

I am going to include two logs that I have had with Comcast online representatives that I spoke with. Some of the information you will find shocking and please excuse my language ** , but all of this has caused me to loose operating system build jobs and custom requests for custom PC building to my clients and I have lost clients as well as Mark and I together in an excess damages of an average sale of but not limited too, PC repairs, customs, networking, operations in total loss of an average ($1,200.00 this past two month), data loss for our clients online storage bin, and also not to mention I had to close down my broadcasting radio station and hosting services for two software companies that I serve.

I even lost data from sending emails to client and family members. Pictures and other documents have been lost in emails and I have not been able to gain access to government documents for tax season as well as filing taxes and job searching for my god father Frank.

I've had loss of sales, data and government data in coming and out going requests. Personal data have failed to be sent and received. The loss of orders due to being unable to connect to Microsoft's servers and IT information servers to get operating system upgrades and other data protocols used to manage with my clients.

Last January 13th, I established a new business telephone service with Comcast. My line was installed by your technician due to incompatibility with my Vonage service, especially since the new cable TV transition. I went to your office to finalize my transition on January 14th. I told the customer service representative that the technician came to my house, installed the line and gave me a new number.

I could make calls without any problems so I contacted my family members to let them know of my new number. I called my relatives in Cincinnati, Atlanta, Marilyn, California and New York. I contacted old and current clients, as well as client prospects, via phone and email to assure be sure that they all had the new number because I was in the middle of a project or negotiations with them.

On January 14th through the 18th, I could receive calls, make calls and I was in and out all day. It didn't occurred to me that I was not receiving any calls until the police showed up at my door around 9pm on the 18th, said that my friend in Cincinnati was worried and wanted them to check to make sure I was doing fine. Some man was answering my old line and my new number was out of service. I called my son in New York the same evening he said that he had been trying to call me and became concerned because the old number went to a residential phone in an 831 area code and the new number was saying that you have reached a number that is no longer in service service. How embarrassing!

I immediately contacted my current clients to let them know that I was having phone problems and I was told by one that we will wait until you get your financials in order. The only thing I could do was to call and apologize to the others. Their demeanor were all the same.

I was so wrapped up in trying to meet my financial obligations that I neglected to phone my cousins, who came by my house Saturday morning last January 22nd to let me know that my uncle had passed that morning. My cousins said they tried to reach me when he took a turn for the worse on Friday afternoon but was unable to do so.

I was on the phone with your customer service for hours Thursday, Friday and Saturday. Each took the opportunity to call both numbers to confirm my story about the two telephone numbers but no one could help me. Today is Tuesday the 25th of January, and I still cannot receive calls. The new number is still saying you have reached a number that is no longer in service.

Comcast has managed to destroy my business reputation with one clean swoop. I am so devastated at this time that I can hardly breath, sleep or eat. I am a new business owner, struggling in a suffering economy and have barely been able to stay afloat. I am in no position to compensate for your service malfunction. I am embarrassed to no end from having the police come to my door, yet grateful that my friend was concerned enough to send them. I have no savings. I have maxed out both my bank account and my credit card in an attempt to pay my bills. I have lost approximately $2,500++ in one week.

I am filing a formal complaint with you because I feel you owe me more than a credit on my account. If I am able, I will need to clean up this mess you have created for me in order to keep my business going. Instead of spending more hours on the phone trying to resolve this problem myself, I decided to write this letter, to just be put off again.

I know a great deal about your company through my research. I grant research for non-profit organizations. I'm sure your founder and Chairman Emeritus at Comcast Corporation would be appalled by the poor representation of such a prestigious organization such as yours.

Per advice, I have to make all effort to contact executive officers, to see if this can be resolved internally. I was told by your customer service and technicians that my service is in a transition period. 12 days and counting is negligence. I have spent 10 hours of my time attempting to get help. As of 9:09pm, after talking to a representative for 4 hours, my service is still the same.

I Want Compensation for the lost income, loss of clients, hours spent on the phone, sleepless nights, depressing days, anxiety, rage, aggravation; clients withdrawing their business, loss of my business reputation; distressing family and friends, not being able to receive any calls, hospitalization (high blood pressure February 17, 2011), changing information on my business cards and other documents, sending letters of complaint regarding the ongoing neglect and miscommunications from Comcast Executive officers for 6 weeks.

Comcast's system made a mistake in October 2010, upgrading my service without my authorization. I called every month trying to fixed the issue (every time, I was told that the problem has been fixed and I should see the changes online within the next 48 hours, but of course it never happened).

As of February 2011, the billing issue has been fixed, finally. Yet yesterday (2/16/2011), my service got disconnected, with the reason that "credits made by account manager cannot take care of the past due amount (because of comcast system design? )"

To continue using the Comcast service, I need to pay for the amount caused by system error. For all the times I asked to talk to a supervisor/manager, they will send you to voice-mail or take your number but never call back

A service was added to my account without my authorization. I did not realize this until the bill arrives and a $100 charge was added. After contacting Comcast the representative indicated a request was made on December 16th to add additional the service. I made no such call. The only call I made during this period was due to a cable box issue. The box is always going out, and I never received the box I am paying for, which is a DVR (this has been going on for 3 years).

The Comcast representative could offer no proof of the request other than to say it was made by a man. Since I would be that man I know no such request was made. Comcast would not remove the charges so I paid $100 for a service I did not request or take advantage of. How can they get away with this? I bet there was a promotion going on and the customer service representative I talked to about my cable box issue added the service to get credit for a sale. This is theft, pure and simple.

I entered into a contract for Triple Play with Comcast. After 6 months of service, Comcast extended the rates for this service for an additional 6 months. Comcast's invoices went up 50% immediately after the offered extension. I continued making payments based on the extended offer. Comcast cut off my service, reported this on my credit rankings, and sold an unpaid balance to a 3rd party collection agency. However, based on the extension of the promotional rate, payments made on my account exceeded the amount that would have been due (if the invoices had reflected the extension) by $89.49.

Additionally, I am due a refund for the return of the converter box and remote. Credit rating has been affected due to nonpayment of account. Third party collection agency has been trying to collect. I have a frustration with Comcast having addressed this issue twice in person at the local office and now twice with customer service. Three out of these four contacts resulted in Comcast telling me that a refund would be forthcoming; one even providing me a ticket number for the refund. However, during a subsequent call to Comcast, I was informed that Comcast had no record of my conversation or the supposed refund ticket.

On 12/29/10, I had internet and cable installed. Since it was a very rainy day, he got here hours late. To compensate me for my time, he called and got approval for compensated services. I have in writing that the total would be $29.99. When I received my first bill, I was being charged $173.80 more! I called Comcast and let them know. I faxed the info they requested. So far, I have faxed this info to them 3 different times. On January 25, Ebony from customer service told that someone from tech support would call me that day. I'm still waiting for their call. All I want is to have this corrected so I can pay my bill on time! Thank you.

I have a two-year agreement for a triple bundle, which total price is $114.09 for the first year, and $10.00 more for the second year. I asked over and over before I took this agreement, if I would still get all my TV channels on all my other TVs without any additional cost. They said I would still get everything I had, and I would not have to get a box for each. Now they want $1.99 plus tax and fees for each additional TV over the first two. I have five.

What's worse is they raised the price of my modem to $2.27 per month and said that's not part of my agreement. My bundle is for phone, TV, and internet. Without the modem, I can't get phone or internet, so how can that not be part of the agreement?! It seems no matter how many times you read a contract and asks questions, these companies always find a way to wiggle out of the deal.

I am writing about my disappointment in the DTA migration decision. I have been a dedicated customer for over 20 years. I was originally under the impression that this would be a good thing, as I own a digital-capable HD television. Comcast stated that it is an upgrade. We are experiencing not the high quality picture that you advertised. Since not all stations are HD, all others are fuzzy because of the pixels, as well with hesitations. How is this improving your network?

With our original basic plan, we were receiving stations such as 14/23/26/29/33/50-57. You are advertising that there are extra channels. However, it removed about the same amount of broadcast channels. The new library of stations is nonsense and absurd. It seems that Comcast is trying to extort their customers by upgrading for additional stations we were already getting. This is unacceptable and brings me to go to Verizon or another satellite provider, especially through times of hardships for persons who are unemployed (myself). And my father also has the basic and only collects social security and his housebound. The additional costs for the promotions, even though you do not think it may be a large cost, is a substantial difference for others.

You quote, "We want our customers to be amazed with the choice Comcast offers." Well please, let me know what that is when you have it. You are not holding up your end of the bargain of the Comcast customer guarantee, as your promise. We are not receiving the superior customer experience from Comcast. I know you wish to maintain a good reputation for Comcast. Thank you for your attention to this matter.

Comcast's television advertisements claim the company provides outstanding customer service and that their word is good. Actually, their word is terrible. Case in point. Abruptly one morning before Christmas, I lost Internet service to all of our home computers, which includes a WiFi. I checked all of the Internet settings on my computer. They were all correct. I reset the router and modem, but there was no improvement. I restarted my computer and there was no change.

I called Comcast Customer Support and after waiting several minutes for an agent, the person who answered asked for my name and phone number and assured me he would fix my problem. After 20 minutes, during which he seemed to be reading from a checklist of questions to ask me, he said he was going to transfer me to another agent who specialized in my kind of problem. Actually my kind of problem was that I was dealing with Comcast employees who had no idea what they were doing. The second agent asked me all of the same questions as the first agent. She said she understood that it was frustrating when my Internet didn't work and she was sorry about that. It sounded as though she was reading that from her checklist. It turns out this agent was a contractor with Net Gear, the maker of the router Comcast had installed in my house. She assured me she would definitely fix my problem. She told me to take the battery pack out of the modem and wait 60 seconds, then reinstall it. I did so and nothing changed. After half an hour or so, she said she was going to transfer me to another agent who would definitely help me with my problem. The fourth agent said the cable from my modem to router was defective and said I should go to an electronics store and purchase a new ethernet cable, which I did at Radio Shack. I installed it, again nothing improved. I still had no Internet service. I called Net Gear- Comcast Support number again, and spoke with the fifth agent who was also a Net Gear contractor. He read the same list of questions from his checklist, which I had already answered four times previously and after assuring me that he would absolutely, positively and definitely solve my problem, which he said was probably very frustrating (he was fairly good at reading the same script), he transferred me to the sixth person. This time the support staff member was woman who sounded as though she was from India or Pakistan by her accent. I assume Net Gear out sources their support line to a company based in South Asia because they believe there are no Americans who know anything about computers, or maybe Americans expect to be paid a reasonable wage. She also assured me that absolutely, positively she would solve my problem. She was much more knowledgeable than any of the other earlier checklist readers with whom I had spoken. She patiently tracked down the problem and actually solved it within about a half hour to 45 minutes, which involved switching cables, reinstalling the IP address and changing the port number. She did not just read from a list of questions.

I was on the phone for a total of four hours with six different Comcast or Net Gear customer support employees in order to solve my Internet failure problem. Once my network was up and running, she asked me if I was happy with her assistance and whether I needed any other help, very polite indeed. Then she insulted me by asking me to complete an online service quality evaluation form based solely on her assistance. She said I should not take into consideration the failure of the previous five checklist readers to solve my Internet outage problem. Comcast's word is utterly worthless.

I have had no significant Internet outages since shortly before Christmas, but I have had to change my blood pressure medication dosage.

Comcast scammed my money. They do whatever they want without my consent. I was using economic tier in September 2010 for $29.99. Then, I asked them the cable, the agent said it only cost $39.99 and my internet is still $29.99. However, they sent me a bill for cable for about $200. I wasn't satisfied with the service so I canceled it before 30 days and I got the bill statement, the cable payment didn't get canceled. I called several times to the customer service, she said they were fixing it. After that, they charged me late fees when they were still fixing the bill. I did not get their billing statement on the mail, they just disconnected my internet.

When I did not get their mail and after they fixed it, they shouldn't have charged me late fees; but they did. So I paid $5 to reconnect the internet and paid on the phone, cost me another $5.99 dollars. The reconnection fee is $5 dollars. I thought that I was paying for the internet service that I had before which cost me $70 dollars, the economic tier for $29.99, but it wasn't. Now, I got the billing statement. It charged me $241 for the internet. The bill statement is very unclear about the internet billing. They scammed my money for all those late fees, reconnect and disconnect fees plus the internet fees. Actually on the billing statement, they didn't cancel the cable bill and they just said it is the internet bill. Please help!

Today January 17, 2011, I spoke with a Customer Service Representative Laquandria about the equipment issue. She told me the work order has 2 small boxes. I told her either the person that typed the work order made a mistake or stole the box, or maybe the installer stole the box.

I asked Customer Service Reps. for written confirmation that I have 2 cable boxes only. Nothing has been resolved about this equipment issue.

I, Glenda ** have 2 cable boxes only, one with VOD Access and one free small box, Serial number TM4014106129. I found out that Comcast has on record that I have 3 boxes. One box with VOD Access and 2 free small boxes. I never had 2 small boxes. I can't believe Comcast has insulted and falsely accused me of having a 3rd box.

My family was here the day of installation and will witness I had and have 2 cable boxes only. I will send a copy of this letter to the Better Business Bureau, Public Service Commission, Comcast Corporate Office and my Attorney. I am going to contact the local TV networks about this matter. I am so insulted about this equipment matter.

I went to the Comcast store in Boca Raton, this morning. There were 50-60 mostly elderly people waiting to be seen by, usually, only 3 technicians in the heat. Each meeting took about 5-10 minutes so we are talking at least a 2-3 hour wait.

It is no surprise that the snowbirds are back and Comcast knows this. Yet, they still have few technicians to help this group. How can they get away with this, and since, is it quite obvious that they have a relative monopoly in this area for something people want, how can they be held accountable to acceptable consumer standards?

Comcast has encrypted channels 80 and 81. This means that a customer must have a Comcast box which incurs a fee in order to view these two channels. The channels are a part of the "Digital Starter Package". All other channels are viewable at this level without the company's box. This is a blatant violation of FCC regulations.

I ordered xfinity service and I have still not received my phone service and it's been over a month. They are trying to get me to fix the problem and it's been impossible. No return phone calls as promised from supervisors, etc.

I cancelled my account in November. When bringing back my equipment, I was told I ordered a router in September and I need to return it. I stated I didn't order it nor received it. They said they have evidence that it was received by UPS (without a signature). They did say the router was never activated. Ironically, I purchased my own router after having issues a few months earlier and was never offered a free router. After speaking with Yolanda **, an account manager with Comcast, she said not to worry about it and asked for a receipt for the router I purchased and agreed to reimburse me $139 for the last month plus an extra $50 for the router and I should receive a check within 4-6 weeks.

After waiting 7 without a check, I called and was told I need to file a claim with UPS for the lost router before they would send my check. No one at Comcast said I needed to do this but I called UPS on 12/27 and they told me it was Comcast's responsibility to contact UPS, not mine. I don't feel Comcast gets to keep my money for a router I never ordered and was going to be given to me at no cost. If I had their equipment, I would give it back. There is no evidence I signed for it nor activated it and I want my refund!

For the past 4 months, I have had major problems with my phone; calls get forwarded to my son's or a business without me doing anything. There was also a period where calls where blocked, and then the phone did not work at all. Now after numerous visits by Comcast, the problem continues. Calls get forwarded to my son's house even though I have called Comcast many times.

One of their technicians was here and I called and told them. The following 2 days, I had to call again, still no result. Some people are getting to the point they don't want to call me. Where do I turn to get this mess fixed? Comcast had gotten too big. They really don't care if your phone, etc., work or not, just pay them. Well, I'm fighting back and I need all the help I can get. I don't think it is too much to ask for your phone to work.

We had Comcast promotional pricing from November 21, 2009 to December 21, 2010. Our high speed internet price was $29.99 and our Digital Preferred cable was $39.99 and our bill would be around $78 per month after taxes and fees. I called Comcast on December 9th to downgrade our cable to Local Basic, which was $21 a month and keep our internet the same. I was told that would be $39.99, so our bill would be about $65 after taxes and fees. During this conversation I was told that if I keep everything the same and did not downgrade, the bill would be $94.95 before taxes and fees. I refused that and an appointment for a tech to come out and remove our cable box was set up for December 18, 2010. On December 13, 2010, someone from Comcast called me and said they would extend my promotional pricing for another six months. I went over the price with her three times, $29.99 for internet and $39.99 for cable, and agreed to the promotional pricing for another 6 months.

On December 21, 2010, I received my bill in the mail for $5.25 which I knew was not correct because it was only for the modem rental. At 8:30 am on December 22, 2010, I called Comcast billing and was told that the $5.25 bill was correct and my next bill would be for $150. I explained about the Comcast call to me on the 13th and how my promotional pricing was to continue for another 6 months. Of course, the billing person could not help me and after being transferred about 6 times, I finally spoke with Monique in the Silver Spring, MD Customer Retention Department.

I explained all of this to her and she tells me that there is nothing in the system of someone from Comcast calling me on the 13th offering to extend my current promotional pricing; therefore, they would not honor it and my bill would be $150. I told her there was no way I was paying that and that I wanted to downgrade. She tried to sell me some other promotions, to which I said absolutely not. I want the local basic cable for $21 and the internet for $39.99 and supposedly she put all of that in the system.

Now I have someone scheduled to come to my house on December 24th to remove my cable box and downgrade my service. I went over the new charges with Monique three times as well and told her how incredibly disgusted I am with Comcast and they should not have people calling customers offering to extend promotional pricing and then that never happens. I asked to speak with a manager and she said, "This phone call is recorded and my supervisor will listen to it," but never actually transferred me to a manager.

I'm totally disgusted and frustrated with Comcast. If I did not absolutely need the internet to work from home, then I would definitely not have the service. It's a shame Comcast has a monopoly in my market. You never talk to the same person twice and something is always messed up. When we originally got the service in November 2009, it took 4 months to get our bill straightened out because they were charging us for stuff we did not ask for. They have terrible customer service and nothing is consistent. It all depends on who you talk to that day and you'll probably never talk to them again when you call back. What a sorry excuse for a companytotally disgusted!

We were convinced by a sales rep from Comcast to upgrade our Comcast TV service to their DVR services. The unit is most probably defective because: We have to keep calling in to reset our service since we get blank screens It does not record a scheduled program from the beginning though we are setting the recording up properly. The online program directory has disappeared from our service, so we are not able to see a program schedule, though this is supposed to be included in our service.

We scheduled a repair and the technician was to show up between 2pm and 5pm to repair or replace our unit. We confirmed by phone when they called using an automated system that indeed we still needed service. We were here all day waiting for the technician to call and by 2:45pm, since they had not called to tell us they were coming over, we called Comcast.

They said our service call had been cancelled, and could give us no explanation why! Our only alternative was to reschedule at their earliest convenience, which is 3 days from now. Of course, we scheduled a service call from 2pm to 5pm again, but have no real faith that they will show up or even call without cancelling us for any reason again.

I am having an issue with Comcast and basically have no where to turn. I have a 15 year son who lives with my parents at 2430 Garfield Ave in West Lawn (Reading) His dad, Eric ** abandoned him when he was 2 years old and only came back into his life 8/2009. To make up for being gone he bought him anything he wanted.

Well, my son wanted Xbox live. So, Eric ** had a Comcast account in his name put into my parent home on Garfield Ave 9/2010 for internet only, the only device that used the internet was the Xbox game system, there is no computer in the home. Eric himself has never lived on Garfield Ave. He only had the internet service installed there for his son who is 15 yeas old. He (Eric) told both me and my parents, that he gave Comcast his debit card information for automatic payments.

On 12/14/10, my son had a problem getting his game to work, so we assumed it was a troubleshooting problem so we call Comcast. They then advised us it was shut off for non payment! There was no payment on the account since it was opened. We had no idea since we 1) never received a bill at the Garfield Ave address, 2) never received a shut off notice at the Garfield Ave address and 3) never received a courtesy call at the Garfield Ave address. Now, my father being 62 years old with perfect credit told Comcast he would get an account in his own name. They refused him service and told him he would need to pay Eric's bill, which is over $300! So, I then called Comcast on 12/14/10 at 6pm and spoke to a Phil in the Lebanon office, rep# 95H. I explained the situation to him and he told me all my father had to do was go into the Comcast office with his ID and a utility bill in his name for the property and Comcast would give him a new account without making him pay the bill under Eric's name.

Well, My father went into Comcast, only to be humiliated and treated like a dead beat and was told he will not be able to obtain service with Comcast until the bill is paid. My father has perfect credit, in 62 years not 1 bill has ever been paid late! He called me upset beyond words. I then called Comcast and spoke to a supervisor, Sherry, in my local Comcast office, she told me this is a domestic dispute between me and my husband?

I was never married to him and nor do I believe it is a domestic dispute. She told me the person who used the service is resp, this would be my 15 year old! She then said my father, who does not play Xbox nor does he have a computer in his home is responsible for the bill! So, my next step was I called the corporate office and spoke to a Rhonda, and she also advised me the "household" is responsible!

Now I am fully aware that people try and play games and "get over" on utility companies. I work at the utility company myself in the credit department and I see it everyday. However there are situations that this is simply not the case and the people in the household should not be held responsible for the balance of a debt.

Senate bill 677 makes any adult occupant responsible for a utility debt when they benefited from service. I understand that Comcast is not a governed utility, however the basic situation is the same here. My father had no idea the bill was not being paid, and he did not use the Comcast service. He is 62 and does not play video games, and does not own a computer.

I do not feel as though it is fair or right that Comcast is telling him and myself that we are responsible for a balance. I have talked till I was blue in the face with Comcast and they did not care. We are responsible people, we pay our bills. However I do not feel as though we should be made responsible for paying a bill that is not ours. If you could please assist me in this matter, it would be greatly appreciated!

I have called for several months concerning the service to my Cable Service. I thought if I scheduled to add on internet and phone, I would get special attention. My fault, it obviously doesn't mean anything to get more work because I still don't even have anyone trying to help me get someone here to figure out why I don't have any of those services! You would think someone would be backing up these service calls to see why things have not progressed? I have told the service reps what the other ones have said, but no one seems to care as they revert to a note that was put in forever ago. At least one note made it and all I want is cable to come in and that I receive and can hear it without it skipping words and going on and off!

Everyone of my TVs do this so it is not just my TV, they are all different brands so that is not it. This has been going on for years. We travel a lot, and when I return from trips I don't have that kind of time to spend hours on a phone to wait for someone to pick up and make an appointment for 2 weeks out because I know I will be leaving again. So when I know I am going to be home, I make the effort and when I finally have the call I started back in Sept., the lady told me they would "refresh" my cable so I had to unplug all my lines to TVs (even the ones behind massive wall furniture, which was insane!) and they would work fine within a few hours. How easy, not!

She got to hang up, only for me to have to go through the same routine of getting back on the phone, spending several hours more to finally get someone to speak with and waste another few hours to get the same response and the same requests to do. Who has this kind of time to blow? OK. And it doesn't work again, so now back on and they are going to send someone. I think adding on services will get me more attention. No such luck. Each cable guy has a different excuse of why he can't do anything, but not to worry because he will record a detailed report and the next guy will know exactly what to do. This never happens! Comcast doesn't even have what each one says nor all the different times I have called.

I recorded the dates. Now I am taking down names and # of each so I have exact info. If I could have another company for cable I would in a moment, to get these guys out of my house. I hate incompetence. Please let me know if there is any or maybe not have TV at all. I am exhausted with all of this, I have another wasted day of hours on the phone only to hear I need to do it again on Friday (12/17) because they can't do today. I am telling her what the other guy said to do, but she is says it's not recorded so we will probably be repeating this on Friday.

How is it that a company so large has this type of disorganization, incompetence and disregard for public service? Why should they care? There is no one to compete against, the market is theirs. They are horrible! Comcast needs a wake up call. Am I the only one that can't get through? Consequences are high blood pressure, marriage under pressure because every 3rd to 5th word doesn't come through, the picture goes on and off, we are not receiving his favorite channel (whatever Morning Joe is on). So come 5:30am, I have to listen to him screaming about how I am not hard enough on the cable people to get this simple job done! The stress of this stupid TV puts everyone in a bad mood!

The time I have spent on the phone waiting, I could have made a week's pay by now. Needless to say, the days I have missed work for some joker cable guy come to tell me he can't do the job because he is not equipped and will leave detailed notes for the next guy so he will be ready and then have the next one tell me the same story. Poor service, disorganized communications, and horrific customer service.

I have called for several months concerning the service to my cable service. I thought if I scheduled to add on internet and phone, I would get special attention. My fault. It obviously doesn't mean anything to get more work because I still don't even have anyone trying to help me get someone here to figure out why I don't have any of those services!

You would think someone would be backing up these service calls to see why things have not progressed? I have told the service reps what the other ones have said but no one seems to care. They revert to a note that was put in forever ago. At least one note made it. All I want is cable to come in and that I received and can hear it without it skipping words and going on and off!

Everyone of my TVs does this so it is not my TVs. They are all different brands so that is not it. This has been going on for years. We travel a lot. When I return from trips, I don't have that kind of time to spend hours on a phone to wait for someone to pick up and make an appointment for two weeks out because I know I will be leaving again so when I know I am going to be home, I make the effort. So when I finally have the call, this run.

I started back in Sept. The lady told me they would "refresh" my cable so I had to unplug all my lines to TVs (even the ones behind massive wall furniture which was insane!). And they would work fine within a few hours, how easy..not! She got to hang up, only for me to have to go through the same routine of getting back on the phone, spending several hours more to finally get someone to speak with and waste another few hours to get the same response and the same requests to do.

Who has this kind of time to blow? Okay and it doesn't work again. So now back on and they are going to send someone. I think adding on services will get me more attention. No such luck. Each cable guy has a different excuse of why he can't do anything but not to worry because he will record a detailed report and the next guy will know exactly what to do. Never happens!

Comcast doesn't even have what each one says nor all the different times I have called. I recorded the dates. Now, I am taking down names and # of each so I have exact info. If I could have another company for cable, I would in a moment to get these guys out of my house. I hate incompetence. Please let me know if there is any or maybe not have TV at all. I am exhausted with all of this. I have another wasted day of hours on the phone only to hear I need to do it again on Friday (12/17) because they can't do today, another day I have taken off. I am telling her what the other guy said to do but she is telling it's not recorded so we will probably be repeating this on Friday.

How is it that a company so large with this type of disorganization, incompetence and disregard for public service? Why should they care? There is no one to compete against. The market is theirs. They are horrible! Comcast needs a wake up call. Am I the only one that can't get through?

I moved from one apartment to another in the same bldg. The work order shows that existing equipment was transferred to new apartment, one box removed and 1 dvr was brought to the new apartment. I was accused of keeping the box and charged $400. Every time I call, I'm issued an imaginary ticket and told that they do not look at the work order. The service was cut off on 11/17/10. It was then restored and I proceeded to deal with one rude and incompetent customer service person. I want this problem resolved, this has been going on since 8/30/10. Because of this, I had no internet service, which I need for work.

Comcast should be ashamed to call themselves a business. I have not been able to view any videos on my internet. Upload speed .48. They drop out TV programs and the list goes on and on for more than a year. Numerous telephone calls to customer service. What a joke. All they know how to say is I am sorry and we appreciate your business. Why can't a customer get an address for corporate headquarters?

I had faster service years ago from AOL. Every time Comcast supposedly upgrades their overall service mine goes down. I wish some class action suit could be taken against them. If I had another option for internet, I would use it. The consequences have been loss of use of internet and no TV guide that I pay for with TV package. So much to say and it would take too long to write. My advice to anyone: do not use Comcast.

From the beginning of this year until now, I have been reporting bad cable services (all three products). So far there has been a lot of unprofessionalism with Comcast. I do have video of my problems: bad reception, phone cuts off when I am on phone and there's very slow internet speed.

I have a complaint on the display of the National Geographic Channel (273) on basic cable. The edges are cut off. We see it during the whole program Sunday evening from 5 pm to 8 pm during the Iran War, same thing repeated at 8 pm Sacramento time. Graphics and titles which appear on the edges were partial, including the NAT GEO graphic in the right side corner.

This is sample of In-line Chat in August, 2010 with Comcast Live Support:

"Me :I chatted yesterday with a support person because my phone lines went down. Today I can make a call but the conversation is clear than garbled. It comes and goes.

Support : "You are most welcome. I apologize for the inconvenience this has caused you. I will be more than willing to check on that for you. To ensure the integrity of your account information. May I please have the Full Account Name and complete home address? Also, please provide me your 16 digit account number or the last 4 digits of your Social Security Number."

Then : Due to a network disruption, the message "2380" has not been sent. Please try again.

After resending info, Support: Thank you. Please allow me to check on some notes here now. Allow me to pull up your account. Please allow me 2-3 minutes to run a diagnostics test, please take note that the services maybe interrupted as well when processing the tests.

Me: I copied and pasted my conversation from yesterday if it helps. The support agent yesterday told me I would not have any more issues!

And then :Well, I just lost phone service !Due to a network disruption, the message "well I just lost phone service! " has not been sent. Please try again.

Support :Oh I see, That's fine. I am checking on the notes on the account."

I've multiple tickets and multiple visits and no one can correct the problem I have made numerous calls and chats in between these! This is impacting my husband's business and I have an 82 year old mother that I take care and I'm worried that we can't have a phone conversation without interruption.

So we decided after 3 years of having dish and constant interruptions of service when the wind changed direction that we would switch to Comcast -- so we contacted Comcast and they came out to hook us up. What a fiasco that was ever since February we have had nothing but problems with the signal and we keep getting free demand movies, especially when it storms out. Anyway they have been out here to the house ummm 6 or 7 times since February and have yet to fix the problem and our cable bill keeps going up and up and up. The last technician out here told us that the maintenance department is short staffed and that a lot of customers are unhappy and having the same problems, yet nothing is being done. I don't know what else to do. And yet I'm still being charged uhg - maybe direct TV?

A Comcast technician came to my home today to disconnect service, they asked my neighbor to let them in. I do not have any Comcast service. I spent 45 minutes on line with their disconnection department five times. He asked for my account # five times. I told him "I don't have an account with Comcast." He then put me on a "short hold" for 12 minutes then I got put through to the Spanish speaking department! I am quite sure he did that deliberately. What a totally useless company Comcast is. I would never trust this company and if they ever enter my property again I will call the police. Go dish.

Back on April 13, 2010, I spoke to Michael in Customer Service regarding my Comcast cable bill. I had noticed that it appeared I was paying for 3 cable boxes when in reality, I only had 2 on hand. I was told that yes, I was being charged for 3. When I told him that I returned our third box months ago, he said it didn't show anything in their system and then he would put a ticket in and someone would get back to me within 24 to 48 hours. Then on July 27, they finally returned my call and said they couldn't find the box. I would have to find the receipt. I referred to 2 different receipts that I had and they are saying neither are the correct one. I told them that they should be able to check the date.

After I returned the box in the Livermore, CA location on First Street, the woman helped me lower my monthly bill with a new plan going from $220+ per month to approximately $160 plus tax, I was told on July 27. They said they couldn't see back that far and their system only goes back one year. My bill in June 2009 was for $224.09 and in July 2009, it went down to $177.74. I again asked, "Can't you look between May and July of last year?" "No, I'm sorry but our system doesn't go back that far." I was told again that I would need to find the receipt or I'd have to pay for the missing box. A few weeks later, I received a letter dated August 12, 2010, saying a bill would be coming if I could not produce the receipt proving I turned the box in. I called customer service again on August 26 and was told again that someone would get back to me. I asked for the same lady that I spoke to back on July 27. I was told that he couldn't see that information in the Comcast system. I was given the reference number **** and was told I would hear back from someone within 4 to 7 business days.

On my 9/2/10 bill, I was charged $310 for this box that still to date, 10/19/10, no one has gotten back to me since the 8/26 call. How am I expected to prove that the receipts I have are not correct when those are what was given to me? I didn't notice at first that I was still being charged because my bill dramatically decreased soon after I returned the box. Comcast doesn't appear to be able to help or is unwilling because their systems aren't capable of looking back more than 12 months? If they cannot look back this far, maybe that's why you cannot see the box? Now, I'm being charged for a box I do not have nor used and on top of everything, being charged for the usage of it. All the while, I've been telling Comcast I don't have the box.

I had submitted a complaint back on 10/19/10 and have not heard back anything from neither Consumer Affairs nor Comcast. What do I do from here?

Since having Comcast services for the past 2 1/2 years, my husband and I have only experienced problems. None of our bills or services are consistent from month to month. The last incident occurred in October 2010. Our bill increased by $30. We were informed that this amount would last for six months and Comcast was offering no deals. Our last bill that was received in November increased by $70. I called Comcast on November 26, 2010 and was informed that on the previous call, we had requested additional services. We spoke with four representatives and there were no changes in our services. I asked for representatives' last names, which they would not give and I also asked for a letter to be sent in the mail of proof of our conversation, which they also refused.

On this last call, I was told that all additional charges for new services would be removed but they could not guarantee the amount that was discussed in October. The representative also said that I would receive a call from a representative to discuss these charges within 24 hours. I still have not heard from anyone and our bill still has not been changed. I expect our bill to decrease to what we were guaranteed in October and also want it extended more than six months. Why does Comcast expect their customers to call every six months to discuss new plans, when they are not even willing to offer new plans?

I do not watch TV. I haven't had cable television in years. I do not want cable, however I do use Internet. Comcast Cable actually penalizes their customers for not having cable TV. I pay their monthly fee for their Internet and over and beyond that I pay almost $15 dollars per month in order not to have cable television. This is a ridiculous requirement. I should not have to pay to not have service.

About three months ago, I called Comcast customer service to change my bundle package for one that I search on the internet which is for 12 months. Customer agent offered me a free promotion of three months of show time, Cinemax and sport package free and a Latino package free for six months. Today, I called Comcast customer agent to remove the first free promotion of showtime, Cinemax and sport package.

The customer agent said to me that my package will expire by next month and that the price was going to be higher. I said to her how could that be if I just picked a new package the same day the free promotions were offered to me. I asked her that I wanted to speak with a supervisor and she denied it to me and also argued with me that the same thing she was telling me it was the same thing that the supervisor was going to tell me. I asked about three times that I wanted to speak with a supervisor or someone higher than her and she would not let me to speak to anybody else but her.

It is ridiculous how these companies offer packages to the customers they don't place it in the system and then the customers end up paying more and trying to take advantage of customer to get more profit base on the economy at this time of life.

Cable box keeps cutting off without warning and in the most inconvenient times. When I called my cable provider I was informed that I had to take the box all the way across town and exchange it for another box. I'm disabled and can no longer drive so now I have to ride a city bus to take a bad box to your organization.

As soon as I get my month's worth you can come get this piece of ** box and disconnect your cable service. You are not the only cable provider in Houston. I will find another one who is a little more sympathetic to my disability.

Customer, beware of what this company is selling. I purchased a package deal that sounded within my budget. The technician came to my home and told me the box will have to be relocated to another part of my home. I told the first one no as I did not need anymore holes in my walls. The second tech came out and said the same thing. He replaced the unit from one location to another.

The deal was no installation fees. When I got the first bill, everything was good. The second bill was Ok. The 3rd bill had installation fees, service fees and hidden charges. The deal was for $119/month. My bill came in well over that amount. My son and I tried several calls to Comcast. I was told they will remove the installation fees and that I was the one who wanted the box relocated. At that time I told the staff I was speaking to that it was their technician who stated the box had to be relocated and he needs to get his facts straight.

He tried to give me some bogus information, which I assured him that the package I was given along with fees was not acceptable. My son called about the bill and was told there was a past due. We have proof that the past due bill she mentioned was paid and my son told the person on the other line that. Up till now Comcast has refused to reduce the bill in question. Although Comcast states they give quality service, several times throughout the day the service is interrupted. This company is following the lead of other companies as becoming a rip-off company. Someone needs to take a closer look. Their staff will say or do anything to make a sale. Again, customer service is lacking. Another hole in my wall. I'm over-charged.

I didn't know my mother owed a bill to Comcast. So when I moved and I established cable through Comcast, they wanted me to send my lease. Well, my mother's name is on the lease also, so they turned my service off and charged her past bill under my name. I'm just 18 years old and just establishing credit. How can they charge me for my mother's bill? Now I'm stuck with a $1700.00 cable bill. I was going to pay my first month's bill and they cut my service all and billed a $1700.00 bill. Please give me answers a.s.a.p. Can they do this? Is this legal?

During early summer of 2010, most of our HD channels deteriorated. I exchanged the DVR box, but the problem remained. I set up a visit by a technician in August and he determined that the cable line is broken somewhere in the Comcast controlled region. He escalated it to Comcast to be fixed and estimated it by two weeks tops. In September, I set a new appointment as the problem was not resolved. The same technician called me to explain that they are still working on it and asked me to follow up two weeks later. I did call the technician who explained that Comcast is having trouble with some component of their equipment.

It is now over 3 months since the problem occurred and our HD is still not working well, including the DVR recordings. We are paying top money for service that we don't get for over 3 months now and Comcast is not doing any step to correct the problem. Comcast has monopoly in the area for cable TV and we don't have Fios to choose. I ask that we get some refund or reduction in rate ($140/month) until Comcast fixes their faulty equipment or line.

The technician's number is ** and I am not sure, but I think his name is Brian.

As a daily occurence, incoming calls are routed directly to my voice mail without the telephone ringing. When I attempt to make an outgoing call, I receive the signal that there are phone messages, even though I have not been away from the telephone. Comcast has sent technicians to my home and I have had numerous interactions with their tech staff, but no resolution to the problem. Most recently, on November 16th, I was told that my account was mistakenly flagged as having limited incoming calls, and that the problem had been noted and corrected. However, the ring bypass continues.

First off, I was already a Comcast customer but moved to a new location and they charged me another service of installation fee to have my service switched to the new address. Second, I set up automatic bill pay but for some reason, it wasn't working. I was charged a $5 late fee for not having my payment in on time. When I spoke to Comcast, they apologized and gave me a credit on my next bill. They assured me that automatic bill pay was set up properly but that sometimes it takes a couple of months to work.

The next month, the same thing happened. I had to go through the same process of calling them to credit my account. Again, they assured me it was set up properly and to just wait one more month. The same thing happened for a third time and I quit trying to use the automatic bill pay. They did credit my account but I had to spend time waiting on the phone and explaining the situation every time. It was kind of frustrating but okay. When I initially signed up service at my new home, I added cable so I asked to have the cheapest Internet service so I could balance the two out.

The person on the phone told me I already had the cheapest Internet service. After about nine months, I see my bills are getting higher (I had a six-month promotional plan) so I call to see if there is any way for me to cancel some of the services--I have to bring the cost down. At this time, I find out she had signed me up for the 20 MB Internet service which costs almost $60 per month when I could have had the 1.5 MB service at $24 per month.

The only thing I use my Internet for is to check my email so I could care less how fast it is. When I do the math, I figure I am out a little under $300 after paying for the service for almost nine months at that rate. I asked for a supervisor to file a complaint and the best she can do is say she's sorry. Wonderful. Thanks, Comcast! !

Comcast is billing me a month in advance of which I haven't even used their service then they charge me 30.00 late fee. My bill comes and says 113.00. I call them and they told me I owe 143.00! They won't explain why. I am also an epileptic and I need my phone and they said they could not help me. My regular charges went up without them even telling me. My phone was turned off when I needed to call my seizure doctor to go in the hospital. I need my phone more than anything for medical reasons.

I have been a Comcast customer for probably 18 years. 13 through my condo which I had no dealings with, but 5 since I purchased my home. For the most part things were fine, despite the fact periodically, they raised the prices or required new equipment without letting me know. On several occasions, I considered switching but figured the energy in switching wasn't worth the increases.

On 8/24/10, I contacted Comcast to see about having my bill reduced and possibly add DVR service. My friend contacted them and had her bill reduced by about 20% but of course they never do that without you asking for it. Increases are automatic, decreases you have to 'beg' for. In any event I thought it was worth a try, but also thought it was time to get on the DVR wagon. I entered into a Chat session with an associate and we discussed the options. Of course, they were very polite. Little did I know, I was entering a state of 'false sense of security.' I figured I had our transaction in writing, so if anything went wrong I had 'proof.' Additionally, it allowed me to do other things. Now, despite the fact this took an hour and a half (which is too long in my opinion for a consumer or for a company), I went away with a secure feeling that all was set.

I triple verified the prices and asked all questions under the sun. Now the nightmare begins. For the last two and a half months I have nothing but headaches. Firstly, they never showed up for the appointment that I took 1/2 a day off work for. When I contacted them, they didn't have it in the system, despite the fact they had the upgrade but no appointment? We rescheduled, got a credit for the appointment. Then they didn't show up for the 2nd appointment. When I called to find out what was going on, the hold message stated, you have an appointment for the 11th (it was the 4th and it was supposed to be at 11 am) The woman who came on said, "Yes, I see notes for the 4th, but maybe since it has passed it kicked it to the next week."

Long story short on that, when I got the dispatch manager, she told me that person lied. I wasn't in the system! What the, she was rude, and when I called her out on that and what I have had to deal with she changed her tone.A tech showed up at my door 30 minutes later. Finally! Then the next phase of problems started, my bill was all wrong, the prices quoted where not honored and the install credit wasn't there. When I emailed to inquire, they told me they said, "We don't see those prices, so sorry."

After a solid week of e-mailing, I got a supervisor call. He was a bit snippy with me at first and when I didn't back down, he finally listened. He too told me that he doesn't know what I am talking about those prices aren't in the system and never were. I said, as I said at least 10 times, I have it in writing. He said 'oh, well' send it to me but it doesn't mean we can honor it. I said, "Really?"

When I inquired about it they said, it was because I kept one of the once free digital boxes when I added the DVR. I explained I didn't know that, and I put it in a spare room just because.

They should have told me. Why would I pay 9.99 for DVR and 7.50 for a spare box? They said, I needed to initiate a chat and have it removed. Oh yeah and the 24.99 for 12 months never existed, so they won't honor it. So again, I started a chat session and there they told me that A. they can't honor it. When I told them I have it in writing, get me a supervisor, they said basically, "Oh well, nothing we can do and no we can't transfer you to a supervisor."

On the 7.50 charge, they changed their story. It is now a fee to get the DVR service. Well, I am already paying for the DVR service and I was told there wasn't an equipment fee. Yeah, oh well, if you take that off you won't get service, even though I am paying 80 dollars for service, if I don't pay the 7.50, I won't get any. **? So, I decided to write the same supervisor from before and explain the situation again, with all in writing. He has chosen to not respond to me this time. No phone calls no e-mails. I so want to send this to the newspapers. It is wrong. They quote, get me to agree then change everything and honor only 80% but after I have to fight for 2 and 1/2 months. It is bait and switch and dishonorable.

Getting ready to transfer to FL from DE, I sent in our full last months invoice for service (ending 4/19/2010) along with a letter in the bill envelope stating, the cancellation of service in writing. We left for FL in early April 1st. Our home is up for sale, so we had our boy come and check on things after we had left so we could be sure everything had been looked up and tight. He called and told us the internet and phone were out, but the cable was still on. I sent another letter out to Comcast in Georgetown to advise them we had left and cancelled, to please turn off the service.

In May, I received another bill, called customer service and explained the situation. The girl helping me said we needed to return 'the box'; after telling her we had not been made aware of that and that we were already in FL and had no way to get the box there but that my husband would be back up in July and would return it then. She supposedly took care of things.

My husband returned the box in July and we expected no other communication. We again received more bills, now coming from collections. I have written to Comcast and to the collection agency and tried again to the problems we were having getting this resolved. Today (11/16), I received notice that they were sending a notice of report to the CB. I decided to attempt one more time to rectify the problem.

After speaking with one gentleman and not getting anywhere, I then got transferred to a Suzanne/Susan who would not budge or give any credence to my appeals. I requested to speak with her supervisor, to which she replied that she would have her supervisor call within 10-15 minutes. It is an hour and a half later and still no call. She insisted that the service was used on April 3rd (when my son was there checking on the house) to which I replied. I had paid in full the last month's invoice which went to April 19th. So, in effect, we still would not have owed any more $$. What is wrong with this company? I am now researching the district call center's supervisor now, hoping to get some resolution but I am not very hopeful given the circumstances.

I signed on for an addition to my service which included BBC America. I have previously enjoyed this channel being a Brit and I had checked out online the contents of this channel. There are lots of Brit comedies, etcetera. To my horror, I got Star Wars, some Kitchen Show, Dr. Who, and nothing else. I did not get what I signed up for! I am so disgusted with Comcast. By tomorrow, I will have this extra service removed. What are you playing at? I have just been paying for crap.

My husband and I moved into our new (just built) house in February. The first Monday after we moved in, we had a tech from Comcast come to set us up with cable, internet and phone. We are on a main road but our section didn't have a lot of houses up, so Comcast didn't have any lines to tap into to hook us up. The technician couldn't tell us anything. After calls to Comcast, we were told that this problem would be fixed between six and eight weeks! "But don't worry it never takes that long." We didn't have any of these services for almost four months.

My husband called every week and would always be transferred numerous times repeating the situation to either get no help, a "we cannot disclose when the third-party will be there to set up lines, etc." He finally reached someone who seemed to know what she was talking about and asked if he could have her direct line and she said she didn't have one. So continue with the hundreds of transfers, repeating the situation over and over again. You would think that they would document things so this wouldn't happen.

On Demand goes out on our TV every week, you call the number on the screen-always the same answer, you have to unplug your cable box, re-plug then wait a half hour. You would think it would be fixed so it didn't go out. They gave us HBO for three months as a "sorry" but then automatically charged us for the premium channel once the three months were up, instead of notifying us.

Last night, November 9th 2010, my husband went on the internet at 6 was fine. I went on at 8:30 and our internet and phone service wasn't working. It said that we had a strong connection but no access was available. My husband called Comcast and talked to some kid from Novia Scotia who had no idea what was going on. He asked how the two services were lost but not cable and the response was, "well, I think the phone and internet is connected somehow."

I hate Comcast and laugh at their customer service commercials but it is the only option we had in our area!

I was given an $80 price of Triple Play HD for one year at Best Buy and was told that it would be the same at Comcast in Memphis. It ended up twice the amount on the first bill. I have a few days left in the $30 money back thing and will cancel unless I get prices in writing. There is something badly wrong with fraud in the Comcast company. Someone needs to file for class action suit against Comcast, and very soon to teach them a business lesson on fraud against the American public.

I have received the absolute worst service from Comcast Cable company, from placing the order to the actual installation. The first call I made to add the Comcast service, the service rep quoted me $25 installation fee and 15 dollars for each additional box. I hung up and called back in. The next rep quoted $25 installation fee and no charge for the additional boxes. I ordered 1 hi-def and 3 regular boxes. The technician came to do the installation Monday, November 8th; he is a contractor for Comcast.

He had his ladder up on the pole and was ready to place a new drop from the pole to the house. I asked him, what's wrong with the existing buried drop? Apparently nothing because he didn't know it was buried. He spent another 1/2 standing at the gate, trying to figure out how to run the wire to the family room, and then he told me I should probably stay with DirecTV, as the wire he was about to run would be unsightly.

I knew when he asked me where my crawl space was, that I was in trouble. We're on a slab floor. He didn't have to run wire, I pointed out that the wire was all brand new in the attic. The additional television boxes I received were not "real" cable boxes, apparently you can't watch HBO or the additional channels you upgrade to, with these new boxes, you can only watch those channels on the main TV. Why wasn't that explained to me? Why did three Comcast reps all quote different prices?

I refused to sign the work order; he said he didn't have the other boxes that you watch all the stations on in his truck. He left his manager's number and said to call him after I spoke with Comcast. When the technician left, I didn't realize that none of the televisions worked; I could only view one channel. The receivers the technician installed never "downloaded the channels". I called back in for customer support and was told it wouldn't be until Friday, that they could send someone back out. Are you kidding me? I can't watch TV on any of the channels. What terrible service!

The person that I talked to that day had told me that they will turn it off immediately. I called them again on 10/07/10 to find the service still on. They told me again that they will turn it off immediately. After getting a bill stating that I owe them $78.01 as of 10/19/10, I called them regarding the bill and found that they did not turn it off until 10/19/10. Comcast is trying to make me pay for the sheer ignorance and stupidity that they have shown. I am barely outside of homelessness, is there any way they can be held responsible for virtually helping bad people continue cable service with my name on it?

We are retired community Chanteclair Villages and we have a contract with Comcast for the whole community. When we have problems, there is no way they answer their phones, call us back or give us adequate service.

I signed onto my Comcast account and had an offer that clearly says "for existing customers" and had a rate. I went through the ordering process which at the end connects to an online employee who completes the order. She told me that offer was only for new customers and told me I could do another offer and sign a 2 year contract (that was more). I sent her a link to the screen with the offer I had and she told me again that was not available to me. I have a print screen of the offer, that was false advertising!

I had the worst experience of my life with these people as I waited 11 hours for them to show up at my house to install new service, as they never gave me the respect of a phone call to say they were not coming after several promises to be here. I called them 14 times this day, frustrated but dealing quite patiently with the situation as I really had no choice as they do have the monopoly.

I had to miss now only a half a day of work, but after several promises of they're arrival, I had to take the whole day off only to have them never show up, never give me a phone call and at the end of the day, eleven hours later, "Frank" offers to reschedule for "4 days later is the next available opening". He refused to give me an address of Corporate and refused to put me through to a supervisor. The next day, while I was at work I received a phone call from a young man stating that he was in my driveway and where was I? No one told me they were coming. I believe there is a huge problem with the dispatching department and communication with the clients.

I missed a days work, experienced much stress, heightened blood pressure. My days work was equal to $500 to $700.

I had the worst experience of my life with these people as I waited 11 hours for them to show up at my house to install new service, as they never gave me the respect of a phone call to say they were not coming after several promises to be here. I called them 14 times this day, frustrated, but dealing quite patiently with the situation as I really had no choice as they do have the monopoly.

I had to miss now only half a day of work, but after several promises of their arrival, I had to take the whole day off only to have them never show up, never give me a phone call and at the end, "Frank" offered to reschedule for "4 days later is the next available opening". He refused to give me an address of corporate and refused to put me through to a supervisor. The next day while I was at work, I received a phone call from a young man stating that he was in my driveway and where was I? No one told me they were coming. I believe there is a huge problem with the dispatching department and communication with the clients.

Comcast is extremely unreliable and unstable. I work from home so my work got me a Comcast business class cable connection. It is supposed to be fast and reliable, right? Wrong. First, it's slower than my consumer cable connection (also from Comcast, yeah, my mistake). On a good day, the business line is only maybe about half of the speed (according to speedtest.net)of the consumer line.

Okay, so I don't have the fastest speed. No problem. At least make sure it's stable so I can do business, after all it is supposed to be "business class". I've had the connection for almost 3 months and in that time, I have experienced numerous service interruptions. Just last week, the connection went out for a whole day. I called Comcast 3 times and was told they experienced unscheduled service interruption in the area. I asked them when it can be restored? They said, "Don't know". I replied, "Will someone come to look into it?",and the rep said, "They are working on it, sir".

The connection went out again yesterday at 9am. I called customer service and they had no idea what the problem was. They instructed me to restart then reset the modem. Twenty minutes later, the connection came back, everyone's happy, but not for long. This morning connection promptly went out at 9am again, and this time, it stayed out. I called Customer Service and they went through the same routine. Since this time, the connection didn't come back by itself, they told me a tech would come out in 4 hours to solve the problem. Four hours came and went, the tech never called or showed. I called back Comcast and was told they now found out it's another area-wide signal issue" And since they are fixing the problem, they didn't send a tech out.

No phone call to let their customer know the tech is not coming either. Another 3-4 hrs later, the connection is finally restored, after the business hours had long ended. Well, silly me, I tried to log on and catch up on some work tonight. Guess what, the connection is gone again. I called Comcast and they blamed it squarely on the modem. It's connected 1 min and disconnect the next. I asked, "Are you sure you guys don't have another signal issue in the area again? Because that's the same thing they had told me this morning until they found out the real problem", the rep said, "Nope. No issue with the signal".

Well they promised another tech will show up tomorrow morning, but will he/she? That's anyone's guess. I had to borrow my wife's laptop and wireless card to write this complaint. My question is this - When business cannot operate because Comcast "business class connection" is unstable and unreliable, what responsibility does Comcast have? I for one was unable to do any work during the numerous and lengthy service interruptions, and I believe many more people are affected the same way. When I asked Comcast customer service this question, they told me, "Well sir, Comcast is already compensating you." I asked, "How?!"m and the reply was, "By having our technicians repairing the problem".

But isn't it what Comcast supposed to do in the first place? Shouldn't Comcast be held responsible for its Business Class Internet Connection's failure, when it cause loss of business and work to people who had paid and subscribed them? Maybe a class action law suit is what's needed. Thanks for reading through my long post. If you have problems with Comcast Business Class Internet, let's hear it.

Okay, let's begin! Back in January 2010, I moved here to East Orange, NJ! I originally wanted DirecTV (I love satellite), but found out that this building only allowed Sheisty cable to be installed because DirecTV only wanted their service and not cable to have any input here, thus making Comcast the contract winner. Not that I'm downing Comcast's service because I haven't had terrible service. Anyway, there was an offer that if I signed up for their triple play contract that I would receive a $200 gift card! Okay. Since I work for a cable company, I know how this goes. So I thought to myself, "Hmmm. Great. I'll do it." So I signed up. The terms clearly stipulated that this was a 24 month contract and that starting with month 13, my price would increase by I believe $20. I would need to fulfill the requirement to pay my bill on time every month for three months, 90days. I have done that!

To skip all the in-between because I know that some of you fools like myself already have been through this, it is now November 2010 and I still do not have a gift card. I have escalated this to a corporate complaints level and I still do not have a gift card! I believe Comcast has breached their contract in falsely getting me to sign up for their service without ever making good on their offer. That is fraud! Because this is a contract, I am not able to change my level of service without incurring a fee!

I would like from Comcast an inconvenience credit equal to one month's service credit. They have offered to credit my account, the $200. That was not listed as part of the terms of the contract when I signed up, that if they don't send a gift card, they will credit my account. Thus, they are trying to make it easier on themselves to just wash this under the rug and act like it never happened, by making such an offer.

Do I have a leg to stand on? Or I ***? The woman from the corporate escalation group says that she has looked into it and she is being told that I will have to wait another 30 days. That is **** near an entire year that I will have waited. This other guy named Rick from corporate left me a voice mail message a few weeks ago and told me that the card should be in my mailbox by October 20th. That was a lie! I asked Debbie from the corporate escalations team to give me a month's credit for the inconvenience, due to what I feel is a breach of contract. She told me let's wait until we get the gift card to you. And then they can review if my request has any merit. I think she is lying because they have no intentions of issuing a gift card! What do I do?

All Comcast customers know the new digital adapters are now required to get the same service we got prior to October 2010. My complaint is that they are adding a shipping charge of $9.95 for this hardware when in fact Comcast said there is no shipping. Comcast will give you a credit if you call and wade through numerous voice menus before you can talk to a CSR. This is an obvious attempt to steal illegal revenue from customers, hoping the customer won't notice the charge on their bill.

A complete bungling; bottom line, I wasted valuable time off from work to be here for the installation. The guy showed up on time, not his fault, but the operator who took my order completely lied to me about the services they were providing. The installer did not have the order correct, and they wanted to add three DVRs at a cost of $45 per month over what they told me my fees would be. I told them to go away. I'd rather stay with Dish, who I am already unhappy with, better to stay with the devil I know. Thus, after calling four to five times and getting different pricing depending upon the operator I got, I should have known the outcome would not be good. I do not recommend Comcast for any reason.

I called Comcast last week after I realized I made 2 payments to PSEG by mistake. I informed them of my accounting error and told them I would set up a payment for next week on Friday 11/5 for $160,just 3 days past the final past due date of 11/2. I offered the confirmation # for my bank payment and the rep advised me that it was not necessary, my account is good and she would document my payment arrangement. I specifically asked, since I am going, I past the due date would my service be disconnected and she checked my account and assured me that there would not be any interruption in my service since I only owed the 1 month. I asked this because previously they disconnected my service last year because my payment was short by $3.82!

Today, my daughter gets home from school and there is no phone service (thank goodness for cell phones since she was home alone), no computer service (so she can't complete her homework) and no TV no big deal. She calls me at work to let me know what happened so I called Comcast. The rep confirmed that she saw my payment arrangement in the system notes but she would have to transfer me to collections because my service was disconnected. Eric, employee 9OX, answered and proceeded to tell me that I did not make payment arrangements even though he saw the same notes the previous rep read. Because I did not make arrangements with collections, they did not honor it even though my account was not in collections when I called last week. He began reading his script about their policy.

I told him I called last week so this would not happen and he basically told me that the rep I spoke to just documented my account and it held no weight. Confused about what is considered a payment arrangement vs. just documentation, I asked for a supervisor. He continued to talk no matter how many times I asked to speak to a supervisor until finally I asked him to stop talking and give me what I asked for and not to take this personally. He then gives me a ticket # and transfers me to a supervisor.

Ryan 9AH picks up. I go through the same thing with him and after talking to him for a few minutes asking again when a payment arrangement could be made and honored, he could not answer the questions. Why? He is not a supervisor in the Collections Dept! He is in customer service the original contact I had when I called in who told me they could not help me because my account was in collections. He had no authority to do anything to restore my service since my account was in collections because he was not in that department.

I asked if this was some type of run around game and he proceeded to tell me that he was the only Supervisor available. He then said he never disclosed that up front because I just asked for a Supervisor, I didn't ask for a Collections Supervisor. Furious at this point, I asked for a Collections Supervisor and was told he could not do that but I could speak to his boss who of course could not come to the phone so I have to wait for a call back.

Here's what I found out so far. When I called in last week, my account was not in collections so my call was routed to the active customer service rep who does not work for Comcast. Since the call was rerouted, so they could not pull the conversation between us proving that I did make arrangements and was never told any info that I found out today because those calls are not recorded. When I called back today I was told by Ryan that;

3. ) Comcast will not honor an extension because my previous call was not considered a payment arrangement. Ryan informed me that he could only ask his supervisor to call me, not a collections supervisor so still, no help or answers. I ended up paying the account current so my daughter could do her homework. I could have lived without TV for 3 days.

I still have not gotten an answer on when or how you can make a payment arrangement with Comcast if I ever run into a problem in the future. My guess is that there is none, so don't waste your time giving them a courtesy call to tell them you are going to be late. It doesn't matter. By the way, I only owed them for 1 month, $153.44. My next payment is due at the end of November for $154.00.

On Oct. 23, 2010, Comcast suspended my service for no apparent reason. I called in that day and the next, no one was able to give me a reason of what happened. So finally on Sunday, Oct. 24, 2010, I was set up for a tech to come out and access the problem. The tech came out on Tuesday, Oct 26, 2010. I then learned that others who were stealing the service caused people like myself to become disconnected so that we had to call in and be reconnected. This type of behavior by a company is out out of control.

This is the 21st century, with all types of technological advantages. I am outraged that this is happening. This company needs to enforce the laws that protect them and prosecute to the fullest extent of the law. When law abiding people do what is right and pay their bill service, they should not be suspended for the lawlessness of others.

On and about 9/16/10, I called Comcast because my DVR cable box wasn't working and spoke with one of the reps. He told me that he was going to troubleshoot my box and he did. Then he told me to put my television on channel 3 and I did. Then on 9/17/10, I received a letter saying that I had to give them a deposit. I called Comcast on 9/17/10 and spoke with one of the reps. I asked why did they run my credit without my permission nor did the rep say he was running my credit. I asked to speak with a manager and was told there wasn't any managers around, so I said have one of the managers to call me ASAP.

When one of the supervisor (Omaar) called me, I told him what had happened and he said he would get back to me on the following Tuesday. He did but without an answer. I called Comcast back again on 10/4/10 and spoke with Ann at 2:38PM. I told her the same story and asked for a supervisor. She got the same results (no supervisor was available) but she did say she spoke with her supervisor (Mr. **). He said he was going to remove the deposit and never done anything. I told them at Comcast that it is illegal to run someone's credit and don't tell them anything about running it or getting their permission. I had to keep calling Comcast about this problem and I was always told they were going to remove it but they never did until I called back on 10/13/10 at 12:36PM and spoke with Timothy. He said he was putting in the paperwork to have this deposit removed from my bill. I have been with Comcast since 2007 and never had to give a deposit. I refused to give one now.

I should have sensed trouble in the fact that the installing technician was in such a hurry to get the job done that he could hardly give me the time to explain what he had done. Since that day, I have had trouble with my internet. Access has been barred to many sites and a Comcast message comes up "Oops! Activation incomplete."

I have called three times. Nothing compared to some of your contributors and the last call to a "supervisor" (I wonder) I was assured that the problem would be fixed within 48 hours at the most and probably less. Well, no surprise, four days later nothing has been "fixed." My frustration is only beginning, I guess, but one does wonder about the financial impact on the company to have to keep coming back for "fixes" instead of getting the job done right to begin with. I would think it would be more cost efficient to do quality work in the first place, even if it cost a bit more to hire better qualified technicians than to string the work out over several weeks, months, years? I'm sure the costs incurred is being passed on to the customer(s) so maybe they do it on purpose. Is this fraudulent?

I am very disgusted with the sound problem when watching videos. I get the volume set then when video is over, the commercial just blasts. I hurry to turn it down and have to turn up again when the next video comes on. When finished, the volume blasts again. The same thing happens over and over. What can be done? My speakers are not the problem. Any help would be appreciated.

On 4/2/10, I arrived home from work at approximately 5:00 pm. Upon entering my residence, I discovered that our Comcast equipment from our main living area had been disconnected and was missing. I spoke with my 12-year-old stepson who had been at the residence all day alone and he had indicated that "a man came in the house and took all of our stuff". Upon further investigation, I discovered that 4 other Comcast cable units that were located in our bedrooms and living corridors had also been disconnected and taken.

My stepson stated that the man rang the doorbell and told him that he had to "get equipment that belonged to Comcast". He then entered into our home and removed said items from our bedrooms in the 2nd level of our home. This representative then left a Comcast slip called a "field collection receipt" on our table. The collection receipt included our address, a list of serial numbers, his representative ID number, and the former tenants last name. He removed the equipment believing that the former tenants still resided at this address without clarifying who did live here.

Comcast gave us a new reconnect date and time and did not show up. I took time off from work and they were a no show. It took us a number of calls, return calls, and our personal time to get Comcast to make this right. Comcast then falsified the notes in their computer system to make it look like the representative did indeed remove the former tenants rented equipment and ours in the process, however, this home was vacant when we moved in and there was no equipment left behind. Our landlord can attest to that. Comcast has not been honest in this situation and a Comcast representative illegally entered into our home with a 12-year juvenile present and removed property that they did not have consent to remove.

Comcast should never allow an adult to enter a home where a parent or legal guardian is not present. A child who cannot defend themselves should not be held responsible for allowing an adult to enter into a residence and into our private corridors because he is under the assumption that he is doing his job. This child's privacy and our home was invaded upon and trespassed against without a justifiable reason. All because he did not ask who lived at this residence yet just took it upon himself/or his orders to walk right in on a defenseless child.

It looks like Comcast has decided to use the switch to digital to its advantage. This wasn't evident to me at first but on October 26, 2010, I discovered that my current level of service was no longer being offered. I had to either accept fewer channels or increase my bill by $40 per month and gain quite a few channels.

Our household has had limited basic cable for 15 years. The price has increased from around $12 per month to $19.95 in that time period. We even moved once with no noticeable change to our plan. Now Comcast is telling me that I'm getting channels I shouldn't, and that I must accept fewer channels for the same amount or pay $60 per month (but they do have a 6-month special). This is because with the switch to digital, the limited basic package was reduced and for the last year or so I've been getting channels I shouldn't.

From what I can gather, Comcast does not want limited basic cable customers. This reduction in service is an attempt to purge this level of service. I've been told that you can't call up and receive limited basic cable - only those who've had it are allowed to keep it. Once you're out you can't get it any more. It seems convenient for Comcast to blame this on the switch to digital.

By the way, I'm not even sure Comcast has their story straight. The first rep I talked with said I could go pick up the technology I need from a Customer Service center (no mention of fees or charges). The second one I spoke with said that I must choose a $60 plan if I wanted more than channels 2-28 with my cable.

The reason that I'm filing this complaint is that I had cable for 4 months through Comcast. When they cut the cable due to nonpayment, they tried to charge me for an additional two months. So I called them and they took the charge off, but they informed me that I would have to pay a month in advance to have my cable turned back on along with the outstanding bill.

After being lied to over the last 1.5+ years, I finally chose to terminate Comcast cable TV and today, October 26. 2010, was the date for action. I first called to be sure that I could terminate my television portion and second, to be sure of cost and availability of internet and telephone service. Once it was confirmed that service was available, I proceded to enter a contract for satellite dish service starting tomorrow. I then spent additional time by visiting my local Comcast service center in Freeport, IL, to make sure what equipment need to be returned, etc. This is where the problem started. They would not allow me to contract for partial service, phone and internet.

They told me that the only way I could do this was to wait 30 or more days without any services! They tried to tell me that I would lose the telephone number that I have had for over 25 years if I terminated service, I advised them I did not believe they could keep my phone number not allowing me to switch it. I also let them know that I did not think that trying to "hold me hostage" with these threats was very becoming of them.

I then spent over 107 minutes on the phone with Comcast trying to terminate or trim services from the $201+ per month contract that they pushed me into in July 2009 if I remember correctly. After all, it has been many months and many lies since communications began last year. I could go on and on about how Comcast treated me and I have been a customer with them for close to 10 years in Illinois and for far longer at a second residence in Florida.

I have been always charged and overcharged all the time. I have been sexually harassed by the tech. Also, he broke a $400.00 vase, when he tried to hide. He was on the phone continuous while at my home and flirted with the women, who also worked at Comcast, who seemed to enjoy the way he spoke to them in a disrespected manner. I tried to get a supervisor or manager who will understand and listen this ****.

I'm very, very stressed and upset about this. Many times I was told I was gonna be given a credit and the next person acts totally clueless. But the sexual harassment is it for me. I feel very violated and when they act like it's nothing. Now, I'm gonna look further into it because this is no way to handle a case as this one.

I've had Comcast for about 10.5 months now. Every 2 months, Comcast comes and cut my cable off. See, I live in an apartment building, so every couple of months, Comcast comes and cut the lines of people whose account isn't up to date. My payment is never late, so why do my lines get cut every time they come out to my apartment building?

Well, a week ago they cut my lines again. I have phone, cable, and internet services through them. They claim a technician came out 4 times. Since then I've only seen 1. He claims he couldn't find my line. The other 2 times, they said the technician claims I was not home. I'm home all day. I have an infant. I'm currently enrolled in an online school, but due to no internet service, I cannot receive or submit work. I do not have a car, and the library is pretty far from my apartment. I have no TV service at all, due to the digital transmission switch, plus I can't contact anyone, since I have no phone service, and the last time they came the technician said that i was not home, but at the time I was on my friend's cell phone with the Comcast customer service person.

I was at home at the time, so she said she was sending him back out in an hour. I got a call saying that the technician was outside, I looked and I didn't see a technician outside. In 3 minutes, I got a call back from the Comcast customer service rep, saying that the technician said that the office to my apartment building was closed, and he wasn't allowed access. The office was closed the day they cut my cable lines. The office don't need to be open. They are repairing my cable, not the office's. I get excuses after excuses. It's frustrating for me and my 3 kids. They said they will return tomorrow. I'll see how things will go.

Because of them, I am failing online school, I am always bored, short tempered, and it is costing me money to buy DVDs.

For over a year I have been asking Comcast to remove a monthly charge for the Howard Stern show from my bill. I never ordered this show, don't watch it, and don't know how I keep getting charged for it. Every time I speak to someone at Comcast, I'm told the charge will be removed from my bill and will not show up again. Then the next month I receive my bill, with a credit for the overcharge, there's a new charge for Howard Stern. This is unbelievable. Some months I just can't even deal with speaking to them and wasting another hour on the phone. I call the following month and I get apologies, promises that it will be fixed, etc., and then the same thing happens. I get a credit for the erroneous charge and they turn right around and charge me again!

Also, several months ago, I suddenly was not able to get channels I have always had (and am being charged for) so I called Comcast. They sent a "bump" through but couldn't fix the problem. They said something was wrong with my DVR box. Rather than sending a tech out to fix or replace, they said they would ship me a new DVR along with a prepaid label to return the defective box. I got the new DVR (and lost all the programs I had recorded). I sent the defective DVR back in the box they had provided, attaching the prepaid UPS label and dropped it off at Mail Boxes, etc. That was months ago and Comcast is still charging me for the defective box that I returned.

When I call, I'm told they can't find the box I returned. They ask me if I have shipping info. When I tell them it was returned using a label, they sent me they seem stumped. They promise to track it and call me back, but I have never heard from them. Comcast is one of the worst companies I have ever had the misfortune to deal with. I wish there were another choice of providers in my area but there isn't. Believe me; I would switch in an instant if there were. Don't deal with Comcast if you have any choice.

Was told my problem was with my 4-year old Magnavox TV. Power button would not come on with or without remote. Was told I needed to contact a repairman. I never had this problem until Comcast install new digital box. They did not install it properly or refer to Magnavox owners manual to reset TV settings after digital installation.

I have been a customer of Comcast for years. I live in four apartment complex. I have had trouble with my cable service constantly. They have come here at least 8 times within the last 7 months. They fix the problem each time and then something else happens to it. My neighbors have no problem with their cable. I try to tell these repair people that it has been a major problem with the service in my apartment. Their remedy is to credit my account for the inconvenience. I want the service that I pay for.

I came home from work yesterday and it's not working. They sent a refresh to the boxes and told me to wait twenty minutes. After thirty minutes, I still had no service. In my computer room I have a TV that doesn't have a box and the cable wire goes directly to the TV. Guess what, it works. I told Comcast about this. They can't get anybody out here until Sunday between 11 am and 2 pm. I pay my bill on time. I should get the service. In the last 30 days, this is the third time I had to call them and be without service. I am going to write a letter to the editor of our local newspaper about this matter. Maybe after Comcast sees this letter, they will realize I and other customers are tired of the inconvenience we have been put through.

Ordered a Comcast bundle. After they quoted and approved me and hooked it all up. They charged me with someone else's bill for 1397.40 on top of my bill for 367.68. Then Comcast disconnected it. They did not even notified me that they added someone else's account for 2008 to mine. I have contacted several people in their offices and been told to bring in a death certificate for this other person or the Comcast property they had. How am I suppose to do that?

I have been a Comcast customer for three years. But after discovering Comcast cable wire crossing my front yard without my permission in order to connect to the neighbors home, creating a mess in front of my yard, I canceled the service for their poor customer service and trespassing my private property. I've tried talking to Comcast for what they've done, and last result, they basically don't care!

I currently reside at The Landing @ Fancher Creek. I was informed by the leasing office that if I did not want cable service through Comcast that Comcast will still bill me by mail for their service even if it is shut off. Is this legal? I currently am receiving three months of free cable TV but pay $65.00 for high speed broadband internet (which is a joke). No other cable TV service can install their service such as AT&T U-verse which I prefer.

I can have Satellite dish service from my patio, however, I was informed that Comcast will continue to bill me $37.00 per month even though I will not be using their service. I intend to switch to DirecTV and add on their Blue Sky satellite internet service. Is this legal for Comcast to start billing me for their wall outlet as they own the cable wiring in the entire complex of approximately 400 apartment units even though it will be turned off after the 3 months of free cable TV only expires?

I scheduled a technician to come out and install two high definition DVR's and progrm them so I could get my cable service upgraded to the new requirements of Comcast. The technician came out and hooked up the two DVR's and "programmed" them. I had to call customer service three times after his visit to have the DVR's reprogrammed because the on screen TV Guide would not work.

Approximately one week later, I had a technician come out to replace a burnt out Internet modem and while there, he checked out the DVR's and found that they had not been programmed correctly. The "On Demand" option was also not working. I also discovered that the first technician did not hook up the epuipemnt properly. I had replaced four VCR's and an old cable converter box with the two DVR's. He had not removed any of the extra cabling, but had just used one of the five cables and associated hardware to hook up the DVR's.

I then had to undo all of the cables, properly wire up the DVR's and remove the extra cable items. I contacted the cable company and was told to contact my local office as this was not their problem. The local office has no phone number access, and I am not able, at this time, to physically go in to file a complaint. I was charged $51.99 for services rendered in an unsatisfactory manner and would like to be reimbursed.

I have been a Cable customer with Comcast at my present address since June 2000. I have never had internet service through them; I have used AT&T DSL since June 2000. Due to many problems with my cable boxes I discontinued service with Comcast in June 2010, in doing so I received a paper statement the first in at least 3 years, on the statement I see that I have been charged for internet services of $45.50 per month, I have had auto pay with them since I began service.

I called them in June after a technician picked up some of the boxes to confirm how to stop the auto pay. I told them that I had never had Comcast internet and she went back and saw that I didn't have one of their modems or record of a technician coming to install the service. She gave me a hard time stating that I should have looked at my bill, I told her that was none of her business but taking money from someone's account without authorization for the services is illegal.

She explained her supervisor was on vacation for the next week but she would have her contact me as soon as she returned. I never got a return call. I have called back several times having to explain the same story over and over. Today I gave it one more try over the phone, the man I spoke with said that he could only see back 12 months and put me on hold several times. And then the last time he said that it was going to take some time to get this explained to his supervisor and promised he would return my call by 8PM it is now 10:46Pm. I plan to go to the Comcast office near here and get copies of every bill ever sent to me and figure out how long I have paid for internet service that I have never had.

Back on April 13, 2010, I spoke to Michael in customer service regarding my Comcast cable bill. I noticed that it appeared I was paying for three cable boxes when in reality I only had two on hand. I was told that yes, I was being charged for three. When I told him that I returned our third box months ago, he said it didn't show anything in their system. He would put a ticket in and someone would get back to me within 24 to 48 hours.

On July 27, they finally returned my call and said they couldn't find the box, that I would have to find the receipt. I referred to two different receipts that I had and they are saying neither is the correct one. I told them that they should be able to check the date. After I returned the box in the Livermore, CA location on First Street, the woman helped me lower my monthly bill with a new plan going from $220+ / month to approximately $160 + tax. I was told on July 27 that they couldn't see back that far, that their system only goes back one year. My bill in June 2009 was for $224.09 and in July 2009, it went down to $177.74. I again asked, "Can't you look between May and July of last year?" "No, I'm sorry, our system doesn't go back that far. I was told again I would need to find the receipt or I'd have to pay for the missing box.

A few weeks later I received a letter dated August 12, 2010, saying a bill would be coming if I could not produce the receipt proving I turned the box in. I called customer service again on 8/26 and was told again that someone would get back to me. I asked for the same lady that I spoke to back on 7/27, but was told he couldn't see that information in the Comcast system. I was given the reference no. ** and was told I would hear back from someone within 4-7 business days. On my 9/2/10 bill, I was charged $310 for this box that still to date (10/19/10), no one has gotten back to me since the 8/26 call.

How am I expected to prove that the receipts I have are not correct when those are what were given to me? I didn't notice at first that I was still being charged because my bill dramatically decreased soon after I returned the box. Comcast doesn't appear to be able to help, or is unwilling because their systems aren't capable of looking back more than 12 months. If they cannot look back this far, maybe that's why you cannot see the box? Now I'm being charged for a box I do not have, nor used, and on top of everything being charged for the usage of it, all the while I've been telling Comcast I don't have the box. Can someone please get back to me so we can resolve this issue?

I called to find out about the equipment that was removed from my new residence by the tech and was never turned in--$800.00 was owed on my bill. When I called, I spoke to Amy first who was very rude and I asked to speak to a supervisor. When Velmarie got on the phone, she didn't even ask if she could help me. She picked up the phone and told me that she had no intention on speaking with me about the account because it was in my son's name. It's very funny that I've been dealing with a long list of problems I have encountered since I moved the end of September and everyone else was very helpful. Due to this experience, I am going elsewhere for my services. We have been with Comcast for years and don't feel we deserve to be treated like this.

Several weeks ago, I ordered ComCast Cable for TV and internet. The installer did not have all of the cables and wire to finish the job. He told me that I would have to go and buy the ones they needed. The installer also ran the cable across the floor where you walk, and I tripped over the cable after that. I called ComCast to cancel my service because of the bad installation. I had the cable for less than a week before I canceled. I turned in all of the parts that they furnished and got a receipt for that. Since then I have been getting bills for $425.00, saying I owe that. I told Comcast that the work I did to finish the installer's job and the parts I bought, they owed me $425.00. "When you pay me, I will pay you". I still get bills from ComCast. When I tripped on that cable running across the floor, I had a hard time getting back up. I am 68 years old and I have heart problems. I have a defibulator implant also. The stress of the problem is making my health worse.

Comcast has overbilled me on numerous occasions. I had TV through hub housing and my internet and phone through Qwest. Comcast came knocking at my door and gave me a better price. Then they began to add extra services like HBO with the related fees. They would send me an outlandish bill and disconnect me when I tried to pay the correct figure.

I have been their customer for two years and they sent me a $250 bill when the correct amount was $80 for two months. They disconnected me and then started a new account for some reason. They refused to send me any copies of my bills. I am going to contact the attorney general in Colorado and see what can be done about this slipshod crooked company.

TV ads louder you say? I guess so. No one can make a TV modulator like you can easily find on any audio program on your computer, even free audio programs. Comcast has the monopoly here. I think that they and Qwest are the same company myself. You thought AOL had terrible customer service did you? Not even close. Their technicians have no knowledge what so ever and don't speak even the same language. What i will end up doing is going with a front range broadband company. When you call them, they actually answer the phone. No Hi, I'm Shaquiel ** and Hi, im whoever. Who gives a rats behind? And then did you know?

I would love to strangle whoever has that voice. I knew it the last one hundred times I was told! Why is not the federal government looking into Comcast. Is someone getting a big paycheck from them, I think. Where are you FCC? Aren't I entitled to TV equipment to receive local channels when I am disabled? Shame on you, Comcast.

I got no TV and no internet. Bill was way wrong. There was no local office. Next town. Stupid ass company. I hope you burn Comcast. Along with Qwest and MCI.

I have a business account, which is a two year contract. They claim you. If you move, it needs to be another contract with them during the two year period. Another two-year contract with the new address. During the first contract, I was told that I would get the channels 2-99 for the $99 package. Fine. One year later, I had to move to another location and the landlord took over the building for his business.

Found another location. I had to sign another contract for 2 years with the same deal. Now after one year, they decide to upgrade their system telling me that in order to keep the channels that I have, I will have to pay an additional $45.I called to inquire why they had taken channels off of my package. This is when I was informed that the additional $45 would be needed to put the channels back on or pay them 75% of what is left on my contract to leave them.

They could not explain why they changed things in the middle of my contract. All I could get is basic, which is only the first 20 channels. What I had gotten was extra and they made a mistake and did not charge me for the extra channels for the last 2 years. My understanding was that basic was what I was getting when they had me sign the contract on the first and even on the second contract.

I have a NASCAR resale store where my customers like to watch the race while they shop. Now they have taken those channels off my list of channels. Complaints have been coming in from my customers about not being able to watch the race. Losing customers as these are hurting my business.

My service was interrupted for past due payment of August 2010 (13 days). Someone outside the finance department contacted me Saturday, September 4th, 2010, stating if I pay half the amount my services, which include phone, DSL, and cable, I will be back up if I make this $95.00 payment and the remaining balance on the 21st of September. Once I paid her on the phone, she stated that my service will be back up. I asked her if they were going to reimburse me for the almost two weeks of not having either service and she said yes and it will take at least 2 billing cycles to show on account.

I contacted Comcast today (October 18th 2010) and stated that my service was interrupted and I will not get my bill prorated. I don't understand. If I wasn't able to use any service, not even phone and watch television, why was I still getting bill and didn't get to watch? I think this is thief for a company to charge me for almost two weeks with not one service available and tell me that they will prorate the bill just to get a payment.

The following is an e-mail written in frustration to the Comcast Technical Supervisor, I had been dealing with concerning picture quality on my TV from Comcast Cable. The most recent problem did not have anything to do with a technical problem, but billing, but I felt I would notify Michael ** (supervisor) anyway.

Once again I have to spend my time dealing with an issue with Comcast. It is not picture quality this time, it is billing. As you know in 2009, we customers were told (multiple letters and TV announcements) to get a free cable box to replace the one we had, as if not we more than likely will lose some channels. So, trusting Comcast I got the cable box. You know the problems I had with picture quality, but interestingly enough after the last technician fixed something in the equipment on the roadside pole I have had an acceptable picture quality (except when the temperature changes). I have been enjoying my service since the "correction."

She said something about a increase charge for a DVR - I assume she is talking about the free cable box I was told by Comcast I would need.

I told her, I don't use a DVR, so she said she would have a technician come down tomorrow (Wednesday, Oct. 13th), between 11:00 A.M. and 1:00 P.M. to remove my DVR (I assume cable box) and give me another cable box. This way she could reduce my charge down by $7.00 or so. Now, I suspect that my picture quality will not be as good as what I have now. And, I will do whatever I have to do to make Comcast honor their agreement of another six months of $61.21. I have already investigated other providers, or I will just increase Netflix (get a Wii so I can watch movie, etc. on my television set). Yearly cost would be much cheaper than Comcast and less aggravating) and forgo watching cable television, as the aggravation isn't worth it. I have reached the point just before the "Point Of No Return" with Comcast. It is not only the issue of additional $17.71 increase charge, but more the point of trusting what I have been told.

All I want to do is be able to watch my television (only a small number of selective shows anyway) without having to deal with Comcast every six months or so about one thing or another. Than you for reading this. Additional Information: In the summer of 2009, Comcast sent letters, post cards and even advertised on television that there would be a change in signal o Aug. 28, 2009, and customers would have to get a new cable box or lose stations. The box was free. So, I called and one was shipped.

For over a year, I had continuous problems with picture quality and although the Technical Supervisor came down and replaced wiring, etc. It did not solve the problem. It was intermittent in that weeks would go by and picture was fine, then changed terribly. Last Spring 2010, a different technician came down and the problem was something bent on the box atop the roadside pole, something the "supervisor" failed to notice.

So, for well over a year, I had nothing but stress and having to make phone calls to Comcast with no real results. I received an e-mail back from the above e-mail I sent Mike ** and this is the response: "George, thanks for the email. I wished you would have emailed me sooner. I could have taken care of you. Your picture quality will not change at all. The free box was for customers that had no cable boxes at all, they are entitled to two free digital adapters. I see the work was already done for you today. If you have any questions please let me know. Thanks again."

I responded with the following as I was angry in that Mr. ** always seemed to place the responsibility on the customer: Michael, I called Comcast as soon as I got my bill with the increase. In 2009, I ordered the cable box as I was instructed to by Comcast.

I only did what I got letters, postcards, TV advertisements told me to do. If Comcast sent me a box with a DVR, it is Comcast mistake, not mine. I am not a technician and only trust what I am being instructed to do. And if Comcast sent me something (a DVR cable box) I didn't ask for I believe any additional cost should be carried by Comcast. Your statement in your e-mail proves my point. They should have know the equipment I had originally.The representative I just spoke to mentioned only reducing my cost by about $7.00. I feel this is outrageous especially another representative told me that my cost of $61.21 would be extended for another 6 months.

It seems at Comcast the right hand doesn't know what the left hand is doing. So, the past year plus aggravation, I experienced was as a result of Comcast's error. I think you might want to meet with the CEO's of Comcast and bring this to their attention. And I could not have e-mailed you if I didn't know there was a problem until I got a bill with an increase. **

I am more than likely paying more and now after taking out the cable box and replacing it with a different one, I know am getting less service.

A payment was made to Comcast on 9/15/10. It was cashed on 9/21/10. I called Comcast to find out why it was not applied to the account on10/5/10. They did not know why. They requested a copy of the cased check. They would do a research on it. They said to take it to the nearest local office. I took a copy of the cashed check to the nearest office on the 6th, and they said that they would have to research the issue. I received a call from that office and they said that the check would not appear for 30 days after it arrived on the 15th of October. I called to the customer service and went on the online chat help.

They said that this was a policy. On the 15th, I called to see why the check had not been applied to the account. They had no record of the check. It was clear that the check was cashed. They said to go to the local office on the 16th. I went to the local office on the 16th. They had no record of the check and said that they would have to research the issue. They said that a collection agency as involved, but they could not contact the agency. They said that the dat4e would be 30 would have to research the issue. I contacted the customer service office and they said that they would have to research the issue.

In Sep-11, I got a call on Saturday morning. It was a sales representative from Comcast, offering me a new deal for $14.00 which it was supposed to include 200 new channels and a DVR. I was like for real, with a DVR to record stuff from TV? The representative said, Yes a DVR. I was like, is there is any extra fee for that? And he said No (due to the fact that I'm most of the day out of my house, I was like, well that sounds like a good deal, so I can record TV documentaries). So then he later transferred me to a supervisor to re-confirm all the stuff that I was going to be getting. And she said, well you are going to be getting 200 more channels + a DVR, not contract...(plus everything related to payments and how long this price would last) so I was like "ok, thanks" then I went back to the sales representative who told me. Ok you will be getting this package starting next weekend. An installer is going to be at your house next weekend.

Then the weekend came, and the guy got here on time, when he is getting ready to install the cable box. I asked him "is that the DVR?" No, this order doesn't have DVR is just a regular cable box. He told me to call Comcast to have it figure out about the DVR. I called Comcast, and I spoke with a representative, she told me that, that package didn't have not DVR. Then I spoke with a manager called "Jason." He told me that he was going to call the sales office in Orlando, because that office was the one that has processed my order. He was going to call me in one hour.

He never calls me after a week. I call them back but still not answer. After talking with a relative, he told me a lady at the doctor office, while he was waiting for his appt. He was telling him that she has had a problem with her new package with which supposed to have a DVR. It was exactly as my problem (he told me). I thought I was the only one out there, but I guess there might be more people out there being lying at to just to get them on a new package.

I was a Comcast's customer for years, after it took over Florida Cablevision. What first got my attention was how programs were shifted around to different 'tiers', meaning I'd have to pay more to watch programs I had previously gotten with my account. I also had to take a ton of sports and Hispanic channels, which I had no use for. Then came the frequent increases in service costs, driving my bill up from around $60 a month to over $100.

One service change came in the form of a letter, telling subscribers to pick 1 of a few bundles listed, as the company was making channel changes. No information on the bundles, including no listed costs. I had to call customer service to figure it out and basically was told I'd be paying more for the same service no matter what I did. Then, since I'm a night person, I discovered over 60% of my night time viewing channels, that used to replay the days shows, now were packed with paid programming and infomercials.

So, I was paying for service that now had been reduced in quality.I did note, years ago, how easily Comcast managed to get the act of 'stealing cable' or making an illegal hookup raised from a misdemeanor to a felony. With more serious crimes about being classified as misdemeanors, I wondered how much Comcast had paid congressmen to push that law through. I liked the pay-per-view, until I discovered that I'd pay about $5.99 for a movie, only to find it being played for free on one of the prime stations 6 months later.

Then the infomercials started expanding from between midnight and 6 AM to mornings until around 9 AM. I assumed Comcast made more money from them, so was going to throw them in everywhere, since, after all, they are technically a monopoly in most areas. I dumped Comcast and got AT&T. Including DSL Internet. I didn't discover until later that Comcast bought AT&T high speed Internet which was never mentioned in any of the information I read before signing up for it. Like a cancer, they seem to be spreading. Monopolies are illegal in the US, but apparently, Comcast is above the law.

Comcast offered a promotional deal, $10 high speed internet for twelve months with a cable package. I had them install it in one room because I have DirecTV so I didn't need the cable, but wanted it installed in case I got a television in that room later. Well four months later, they decided to cancel it because the tech didn't get the cable installed and so I got billed the full amount for internet, which was a $60 increase. Well, they never notified me and it was the tech's fault for not installing it so I refused to pay the bill which is now $143. I paid my $15 the promotion and that's it. I will never use Comcast again.

I moved from my former address to my current address in July. When I received my bills I paid them. I realized that the Comcast bills were not just being forwarded to the new address they were actually for the old address too. I called today to ask that my $333.59 be returned to me. They wanted to keep it and credit toward my new address. They then said that I would receive a phone call in 3-4 days from someone to discuss it.

I said none of this is acceptable and asked to speak to a supervisor. After being on hold for close to 9 minutes, Akidra transferred me to Ebony. Ebony had no authority to make any changes. I asked to speak to her supervisor and she said there were none. This is the last straw for Comcast for me. They sent technicians to my house that were subcontractors that barely spoke English. He tried to charge me extra for phone jacks, made the cable too short so I am unable move the box, left dirty foot prints all over the house, left the covers half screwed on wall, and left hand prints on my silk chairs. I am switching back to Verizon.

I dad problems with their service since day one! Everything that was on the contract for the agreement was false; they even claimed that it was not from them and that they never came by the house with the contract at all, period. It's all lies! Prices go up all the time! !They are always saying one thing, then never coming through and the changes are always for the worst. They are like most cable companies, a scam, and they need to be stopped. Thank you.

I completed the construction on my new home and moved in the first week of December 2009. I've been living in Comcast ** ever since. I have cable, telephone and Internet!

1) Comcast discontinued my service at the prior residence 2 weeks and again 1 week before requested and then continued billing me after the service once discontinued. It took several months to straighten out. Lots of empty promises!

2) New service was started at my new residence, never got the billing correct. They set up two accounts in error and double billed me for some of the services, which is supposed to be one account. It took them three months to consolidate the account. I have received over 40 bills, none of them correct, promises by Comcast to correct them has proven futile, like Russian roulette!

3) They eventually got the two accounts consolidated into one, but the resulting billing is impossible to comprehend/decipher. They're still making adjustments despite their promises that it has been corrected. Still not right. How would know? Comcast clearly does not. They never call back when they promise to and never able to meet their commitments.

4) Their billing staff is genuinely well-intentioned, but helpless in the Comcast maze; powerless to really fix anything. Their technical staff is excellent also and has more power and provides good service.

5) I'm actively seeking alternatives! Comcast reminds me of AOL in its worst days. I will never use AOL services ever again and don't think I will ever use Comcast services ever again, I would rather do without!

Comcast is constantly threatening to discontinue service. Building a new home is stressful enough, this just compounds it ten fold! I should have discontinued service months ago, but I need the Internet. Rest I could do without for awhile.

I just got services with Comcast. I work and go to school. I can't go to the store or even call them. I get my bill and they want me to pay for a reconnection fee 2 services fee and one for a additional TV line. The tech came to my home, placed the cable all around my apartment where my kids were playing and got hurt because the tech didn't install it right! I tried to contact them and I have to go to the office for them to even look at my bill. I told the CSR on the live chat that I'll make my payment when my bill gets fixed. Why have the 24 hrs support if they can't even answer questions and tell you go to the office?

I just got services with Comcast. I work and go to school. I can't go to the store or even call them. I got my bill and they wanted me to pay for a reconnection fee, two services fee and one for an additional TV line. The tech came to my home place. The cable all around my apartment (where my kids were playing and got hurt) because the tech didn't install it right! I tried to contact them and I have to go to the office for them to even look at my bill. I told the CSR on the live chat that I'll make my payment when my bill gets fixed. Why have the 24 hours support if they can't even answer questions and tell you to go to the office?

On or around 6/12/10, I called Comcast to cancel my service. On 6/15/10, I dropped off all of my equipment and figured I was done. But no, Comcast continued to bill my credit card in June and July for service from 6/14 to 7/13 and 7/14 to 8/13. When I received the first erroneous statement and billing, I immediately called customer service. This would be my first call of approximately 10-15, where I was told that Comcast was sorry for the mistake, that it was all taken care of, and that I wouldn't receive any more erroneous bills or charges.

I was billed again the next month, at which point I called my credit card company to stop any future billings and help me get my money back. Long, long, long and exhausting story short, I have wasted 15 to 20 hours of my time trying to clear things up. Each customer service person, I spoke with assured me everything was taken care of, but over and over, I continued to receive statements and demands to pay them. The reps I spoke with told me to disregard the statements because the systems were still being updated.

In September, I received a call from a collections department (not sure if it was internal to Comcast or external). Immediately, I called back the collections department to find out what the heck was going on. The woman I reached apologized when I told her all I had been through, and she said she would be upset too. Again, I called Comcast customer service and was told by the rep that there was no record of my account going to collections. At that point, I hung up and called the sales department. I spoke to a nice man and asked him if he could look up my account and tell me how what he saw. He apologized after I told him my story and told me that what he could see was that a number of adjustments had been made to my account and that I owed $10.83. I told him I didn't believe that if I paid that $10.83 that I would really be done with this all. How prescient was that? But he assured me. So, I paid the $10.83 in September, and then on 10/7/10, I get a bill for $174.38.

This last one said that if I didn't pay it immediately, my account would be referred to a collections agency. Are you kidding me? Again, I called Comcast customer service and spoke with XX (I started collecting names at this point, but should have months ago). I told her that I had received a bill and that it said if I didn't pay it immediately it would go to collections. She said don't worry Ms. XX, you don't owe any money to Comcast. That statement went out before your account was adjusted. Right now your account shows a $0 balance, and I can assure you that you are not being reported to collections. Imagine my surprise this morning (10/11/10), when I received a call from a collections agency. Actually, it wasn't a total surprise, because I expected nothing other than complete incompetency from Comcast at this point.

Honestly, all of the customer service people have treated me with the utmost respect, but none of them knew what they were doing. They didn't know what they were seeing in the account systems. They gave me misinformation after misinformation. Maybe it wasn't even their fault as Comcast probably has incompetent IT systems. Never in my life have I had a worse experience with a company, and I cant just let it rest. I have reported this whole fiasco to the BBB and am considering contacting a news organization.

Someone at Comcast needs to go through all the tapes of my phone calls to customer service and review the statements that were sent to me each month. Comcast clearly has some major technical and training issues that need to be addressed. I ended up paying the $$ to the collections agency to prevent a mar on my 800+ credit report. I honestly can't tell from my statements if this is even money I owe, but I know I don't want my score ruined over it.

I am still expecting to get a statement next month billing me for service in October! Thinking about all I have gone through trying to sever my relationship with Comcast just makes me sick. Right now we have ATT Uverse and love it. I will never go back to Comcast and will tell all my friends and family to stay away.

When I switched from AT&T to COMCAST the technician told me that I would get the HD DVR free for 12 months. Almost two months later, I notice my bill says it is free for only 3 months. I called COMCAST and am told it is only free for 3 months and there is nothing they can do. I speak with the COMCAST supervisor (Jeremy) and he says I need to call the technician who did my install and deal direct with him. I ask the billing supervisor (Jeremy) if he truly thinks that a customer should be dealing with his employee in this nature and he said yes.

I ask to speak with his supervisor and he is adamant that he does not have a supervisor. Wow, is he the CEO or something? He refuses to provide me with any names or numbers and finally says he has an email address for another supervisor; however, he is not able to provide that data to me. I called back on another phone and speak with a customer service rep who provided me with another number for a supervisor. I called that number and it goes to an answering machine. It says to leave your name and number and they will call you right back.

12 days later and nothing. I called COMCAST back and speak with another supervisor and get the same **: the HD DVR is only free for 3 months and then I will have to pay. He also tells me that the standard DVR would cost the same amount after 3 months, though my initial contract called for a free standard DVR for 12 months.

Bottom line, if a COMCAST employee says you're upgraded to a HD DVR free for 12 months, then that is what you should get. This company has extremely poor customer service and unethical installers and supervisors. I now have to pay for a DVR, whether it is HD or standard, on a monthly basis ($10 a month). It's just another way for this company to stick it to you and get more money from you.

I never had such a problem with AT&T and look forward to returning to an ethical company who knows how to make their customers happy. I highly recommend that no one ever becomes a customer of COMCAST. They make things sound so great; however, their service is slow and their people skills are non-existent. 1 out of 10 (10 being the best): I would rate COMCAST at a 2!

For the last two weeks I have trying to get a tech to my house to exchange my DVR and cable boxes and start internet (modem and router). The first time the tech was to visit he called and asked if he could reschedule because of the weather. I assured him that would be fine to come that Thursday. Thursday he arrived late and then proceeded to say he could not do the work and he would have to come back.

Now the next appointment was for Saturday between 8:00 and 11:00 a.m. Of course he never showed up or called. I was extremely upset about the lack of courtesy and professionalism. Now I had to call Comcast on Tuesday to see why no one had called and why the tech had never showed up. They said a technician would come on Saturday. Of course no one ever showed up or called. Here we are again on a second Saturday that I have had to waste waiting for someone from Comcast to shop up. Comcast is extremely incompetent.

During the last storm both TVs started to switch off while the cable box remained on. I live in a condo bldg. None of my neighbors had a problem; no other piece of equipment in my home had a problem I did not even have to reset a clock, everything bigger than a clock is on a surge protector. We called Comcast and they suggested unplugging the cable from the signal source and power, wait, re hook and then they sent a refresh signal. This worked for 1 TV but not the other; we retried this several times, no luck. I brought the cable box down to their office and exchanged it, no luck, they sent several techs out. Everyone wanted to blame lightning or my TV but I do not believe my TV could break the one in the other room and wouldn't lightning have some other effect?

No one had an answer for this. Finally after many calls I got a supervisor who agreed the right thing was to file a damage claim and promised it would be settled soon, per protocol she had to send the tech supervisor ok. He called after the 72 hour window I was given and after I called around looking for him. By now a couple of weeks have passed. He promised to be at my home by 11am and after I called around again he came a bit before 1pm. He to tried to blame other things but could not explain what was mentioned above, agreed to process the claim and told me to expect a check 24 hours after the claim was filed. Too bad he told the claims lady it was my fault and he did not know why I was calling the insurance co to settle.

Then the icing on the cake I am reviewing my bill and originally I had a bundle that included 1 DVR and I paid for a second. When I turned in the faulty box that fried my TV I downgraded and so now I am charged for the 1 DVR. When I called the woman on the phone said I will call you back. Geez-louise I bet they can't face me.

They should feel bad. Fios is not available in my area and the know it. All those automated call backs to see if I am happy because customer service is important? Do I laugh, cry? Move into a cave. I even offered the tech sup to take the broken TV to examine it but they did not want to.

Comcast ran a test of the emergency broadcast system during the bottom of the 8th inning of the first playoff game between the Twins and the Yankees. It wasn't a short test, either. I tried to call Comcast to complain about it and was put through voicemail hell. Then I tried to email my complaint. There is no way to issue an email complaint that doesn't conform to their complaint template, they bounce it right back to you. I think they deserve to have a special nuisance tax imposed on them.

Every time Comcast "updates" the system, something on our HDTV unit quits working. We are paying top dollar (we have to as we live in Hurricane Zone) for reliable service just for that reason and we seem to always have some issues. The net is slow, the box is not receiving or "on and on and on" ! The worst part is their customer service dept. It takes dozens of calls to even get "into the lines." Then you get bounced around to many deparmentts with inept people that in the end don't help. The bottom line is you end up missing work (money) to have to wait for a home tech to arrive who usually says "that's a company issue and it's not related to your homes wiring etc." Thus, I didn't need to miss work in the first place.

I have had a Comcast for a while until we recently moved and bought a house. The person we bought the house from warned me not to get Comcast. I stayed with them anyway. Now, we have been here for almost a year and within the year, we have had technicians come out more than 15 times. Each time, each one tells me something different. Now, I am paying this service. We are not able to even watch television more than 10 minutes and I get so tired of calling them so we just turn the TV off and watch movies. However, this is not right because I pay my bill each month yet I get no service. Now they are telling me that it has something to do with the line and electricity in my home. I think they are trained to say this because Comcast ****. I had an electrician come out but he says that there is nothing wrong with the electricity and also when we bought the house, the inspection was cleared.

So now, I called to have another technician come out and now they want to charge me $49.00. I guess because they have been out here so much and most of those technicians they hire, do not know what they are doing. Now, I have pocketed out money to the electrician when I know that there was nothing wrong. Comcast is saying it is on my side. I refuse to continue to give them my money when we get no service. The TV's display looks like a puzzle, the little black box keeps coming up saying your service will resume shortly and it never does. I really do not understand how Comcast stays in business. If everyone would stop using them, maybe they would go out of business because they are a terrible company and do not care about the customers but just want to make money.

I left for vacation one week ago and my cable service was fine. When I returned, I discovered that I had lost one fifth (10) of my cable channels, because my set lacked the necessary digital enhancements to access them.

I contacted Comcast and spoke with two service representatives (Jane and Joy) and a supervisor named Heather about this and was told that I should have received written notice of this policy change. I explained that I hadn't and wasn't interested in their digital upgrade. All three explained that it was optional. I then said that since I wasn't participating in their new program, I felt that my monthly bill should be proportionately reduced. The supervisor that I ultimately spoke with (Heather) confirmed that while participation was optional, if I didn't elect to participate, I would still lose the ten channels that I previously had access to with no reduction in my monthly bill.

How is that ethical, moral or even legal? I thought I had a contract with this company and I've always upheld my obligation. What about their end? I lose one fifth of the programming that I've enjoyed for over a decade with no reduction in my monthly bill.

I ordered the new digital TV boxes. They came and I tried to connect the 5 TV. Nothing happened. I called and made an appointment for Sunday October 3rd 8-12. No one came or called. When I called, Salt Lake-- Mason and Robert said the service call was disconnected. No one called me. When I call Comcast the electronic answering says you have an appointment. I called again and now have an appointment for Monday, October 4th at 4-6 PM. I wasted 4 hours today waiting for the repair man.

A week ago a man stole a truck and was speeding through our neighborhood when that individual hit a power pole. Shortly after that incident, we began having cable internet issues. It was solely internet issues and not any other issues with the cable TV. I called and had a technician come out to our house and replace the modem and then he told me it was all fixed. He gave me his supervisor's number and his number. About an hour after he left, the same problem happened. It was going out again, so I called back and he came back over and was working on it again. He told me, once more, that everything was fine and he fixed it.

This time, it worked for a little under 24 hours and started going out all over again, so I called Comcast back and this time asked to speak to a supervisor because they said it would be a few days later. The person on the line told me that the supervisor was on the other line and that she would call me back in a few minutes. I waited almost 2 hours and never received a call back. I called again and the person on the phone said the same thing again. Supervisors on the phone with a customer, and that my information would be passed on. It was late in the evening, but I waited and never got a call back. The internet went out again at around midnight and I did not come back on at all until 6:00 the next morning. But, then went back out at 6:30. I called Comcast again and spoke with a lady named Tron.

She said there was nothing she could do, but she was at least helpful and transferred me to a local dispatch to see if they could do more to help. When this person answered, his name was Nick; I began to retell the problem for the 6th time. I also told him that they had already replaced my modem and that I already had a ticket out, I just wanted to have them escalate it since this was an ongoing problem from a previous visit. He proceeded to ask me if I wanted to start a new ticket since I was reporting a problem. I told him that I already had a ticket and was looking for a bit more information. I explained everything and his response was "what do you want me to do about it" and then told me that he reset my modem and everything was fine and that I probably didn't need someone to come out since it was working.

After that, I was kind of irritated, but I know that the only way to get assistance is to keep my calm, so I did. I told him that it does this, it goes out, but then comes back on and will work for a bit, but will go out again. He told me that my problem was just my router, but the previous technician already ruled that out and I had ruled that out by connecting directly into the router and still seeing the problem. So, he said that maybe we just needed to replace the modem.

I reminded him that I had already told him that the last time someone was here, they replaced it with a brand new one and it was showing the same problem as the previous one that had worked fine for a year without issue whatsoever. He continued to say that he couldn't have anyone come out any time soon and he wasn't looking to ask. I reminded him again, that this wasn't a new request, but an extension of the previous visit that was never fixed. I got a bit frustrated and asked why I was paying for a service I couldn't use.

He said that wasn't his problem and if I needed that resolved, to talk to someone else in another department. This is one of the biggest issues. I asked him what was going to happen if I couldn't get the work done that I needed to do and what would happen about my wife and her online distance learning classes. He told me that I should just cross my fingers and hope that it doesn't go out while we're doing that. Flat out, he said I should just hope that my connection that I'm paying for works when it is needed. No need to rely on proper service at all.

I asked to speak to his supervisor after that and he responded by asking me why. I just repeated that I wanted to speak to the supervisor and he again asked why. This went on for a minute or so. When he responded with "Oh, he's on the other line right now, do you want me to have him return your call later?" I told him about the multiple previous times I'd heard that statement and never received a phone call and that I could wait to speak with him while on the phone discussing the issues. He then told me to tell him what my problem was and he would relay that to his boss and then he would tell his supervisor and his supervisor would be caught up on the problem right away and speak to me immediately. So, my response was "So, you lied about your supervisor being on the phone a moment ago?

I asked to speak with him and you said that he was on the other line and said he would call me back, but now, immediately after that, you say that all I have to do is tell you why I want to speak with him and he'll be here right away? "He paused for a bit, but then said yes. He said as long as I tell him what the problem is, that I could speak to the boss, so I finally said that my problem was the representative's attitude with which I was speaking.

So, he told me that wasn't a valid reason to ask for a supervisor. I just repeated that I wanted to speak to the supervisor several times while he said I had no reason to do so. Again, I reminded him that if I told him the reason, he'd put on the supervisor. I held up my end and it was time for him to reciprocate. He put on his supervisor, but I sat on hold for 5 minutes. Chris was the supervisor's name. I asked him if he'd been briefed on everything and he said somewhat, so I allowed him to begin telling me the issues and what was being done. It was very clear very soon that he had no clue what was going on. So, I told him what his representative said to me and he told me that they'd deal with that in house and I shouldn't worry about it. So, I told him the rest of the problems I was having and he told me that I should just go somewhere else, like a library or a Star Bucks, to do the work that I needed and my wife should do the same.

So, instead of staying home and doing what I can do from home, I should go somewhere else and do my work from another location while I pay for the service at home. I asked to speak to his supervisor when he said he didn't have one. Finally, he said that I could call the corporate line and gave me that number. I spoke to an assistant there and went over everything that I had issues with. She said that my complaints were valid and that the Regional Manager would be giving me a call in the day to get everything taken care of. I got a call at 4:45 PM from the Regional Director, but I was not able to get to the phone on time to answer it. I immediately called the number she left with me, but got a voice mail saying that if the call was after 5:00 then I'd have to wait until the next day to hear it.

I called before 5:00 PM. It took 1 minute to listen to the message and write down the number and dial the number and call her back. It is currently the next day at 3:30 PM and I still have not heard back from that manager. The technicians came out and said that since the problem wasn't happening now, then I wasn't going to get much help from them. But, every time I call is when I'm having the problem and they have to schedule an appointment which means that I have to once again, hope and cross my fingers that everything will be fine while they aren't here, but then also hope and cross my fingers that it'll be out when they are here to get everything fixed. Work that has to be done cannot be done in the convenience of my house where I'm paying for internet service. This is my problem that I'm having with Comcast.

A sales rep. came to my door, gave me information and then asked if he could come in, and I said no. I took the information and said I would look into it and if interested I would call. He then came back to my home a few days later at 8:00 pm, then again on Saturday around 1:00 pm. I did not answer the door on either occasion.

Again this Saturday, 9-25-2010, around 1:00 in the afternoon, I was in my garage and my neighbors came over and this Comcast rep pulls in my drive way and when he saw me and my neighbors, he pulled out of my drive way. I told my neighbors who he was and they stated that he has been at my home several times when I wasn't home. I went in the house and called Comcast to file a complaint. I had to call 3 times and was put on hold from 25 to 40 minutes each time and then finally the said they would have a supervisor call me before 5:00 pm. They took all the information regarding the complaint and my address. I heard them typing this call took about 20 minutes. No one called me.

I called again on Monday, 9-27-2010. I couldn't get a supervisor, called again today, 9-28-2010, and told them if a supervisor did not get on the line now, I would contact the newspaper, TV and my attorney regarding this serious matter. I finally spoke with a Salvadore and he said that he would take all the info and pass it along to his boss and they will start an investigation, he gave me a case ticket number. I don't believe this because he said there was nothing in the system regarding me ever calling on Saturday.

This company to me is really something and doesn't care about the people out there, especially when they are single women like myself who is being stalked by one of their employees.

Comcast Customer Services sucks! Okay, we have been trying unsuccessfully to get Comcast to run co-axle cable in our home for a year. The wire was bad from the get go and we told them that. We scheduled service online, paid for installation of co-axle as if the house didn't have existing lines. Service tech #1 shows up, argues that we don't need new co-axle, he can just repair the existing line for an additional fee. One week later, we loose all of our movie channels and channels begin randomly blacking out. So we were charged for the new line that never happened and the repair that didn't work.

We called Comcast Customer Service and was told to tighten the lines. This didn't help so we had service tech #2 come out. He fiddled at the pole but again said that we didn't need new line ran in the house even though we paid to have it done. We had quality service for all of 3 days. After several more calls and emails, we stopped calling Comcast until this week when our phone and internet went down. First they told us that the storms fried our modem, we argued that the modem was fine. They told us a technician would be out in 3 days.

I emailed the VP explaining all of the trouble we have had with our cable. He apologized and refunded the amount of the lines that were not ran. At least with the 3rd tech that came out, I didn't have to blow a vacation day. He ran a line from the pole to the house but said he did not have authority to run line in the house. I showed him the email from the VP's office. He said, "Nope, can't fix the problem, I need different tools, authorization from a higher up and more money. About $32 an hour with a minimum of two hours to fish line from the basement to the second floor."

He encouraged me to contact Comcast Customer Service to schedule another tech to come out. He did manage to get the phone and internet back up. He was able to convince customer service that it wasn't the modem and to just push the signal through. He asked, "why we didn't do it that way?"

Sigh, could it be because Comcast's Customer Service sucks?! I give up. I'm calling FIOS in the morning. Sure, they'll still have to fish the line though the wall, but maybe they won't argue with me for a year before doing it. Besides right now, they're offering a similar package with both Encore and Showtime for half of what I've been paying Comcast. I hope everyone else can learn from my mistakes of giving them the benefit of the doubt.

The Customer Service Representative at Comcast intentionally told me misleading information two days in a row. They also allowed me and my family to live in a house with no phone services for two days and my house could have burned down or my children could get sick and die by the time I'll get somewhere to call for help. I lost a total of two days that I was waiting on a technician that was not on the way and when the technician came and hooked up my internet, he took my 36 dollar card that I purchased on my own.

When I called to add the internet that the CSR told me that all I needed to do was get the card and I will have the internet and that was untrue and a waste of money because after it was opened, it couldn't be returned.

I am not receiving the services for which I am paying - On-Demand and the menu guide services. I have not been receiving these services for many months. I just noticed this discrepancy last week and contacted Comcast about the issue. They scheduled a cable appointment for today, September 24 from 2 pm-6 pm. I was sitting in my bedroom, studying for my A+ certification exam tomorrow, and no one knocked on my door. They instead called me at 4:25 pm and stated that no one was at home. This is a lie. I was home and waiting for them to arrive to fix my services. I then called the customer service department. First, Andrea just placed me back into the phone queue, without helping me. Then, finally after 5 minutes, Doris told me that no one would come after 5 pm today. She then stated that I didn't deserve a credit because On-Demand is free service. I have never had it, and should have had this service.

I was scammed by a person acting as if he was a Comcast representative. Not only was I scammed once, but twice. I am working with a security investigator from Comcast in which I have done everything he has asked me to do. Copy of the fraudulent check, police report--within one and a half months, Comcast has gotten a total of $900.00. Who pays $900.00 for cable? I just found out that the fraudulent check was reversed back to my account. My services have been disconnected. We have no way of knowing what we are paying for. Please help. Comcast is totally aware of this situation and is ripping me off.

My issue was originally diagnosed on August 27th as a weak signal in the underground cable line coming into my house. The technician ordered a new line to be installed on Sept 2nd. It is now Sept 23rd, and the line has still not been installed. For the past month, I have made over 10 calls to Comcast, and have been promised that the crew will be at my house to install the line "the next day". I have intermittent TV and internet connections that go in and out randomly, and I am at my wit's end. None of the customer service reps or supervisors I have spoken to have been helpful at all.

I have made multiple calls to Comcast since early July, 2010 regarding an intermittent problem with my cable signal that causes my sound, or both sound and picture to drop out for short durations ranging from 3-5 seconds to a minute or so. This can happen at any time. I was given a $51 credit on July 27, 2010. Since then the problem has continued.

I have records of all my calls since July 27, who I spoke with and details. I was told by Omar (supervisor or manager) on September 20 that he would grant me $31 for credit. He said because he had no records of any calls except for one on August 29, that he could not give me credit for most of August. I called in August on 8/12, 8/17 and 8/29 and have notes of each call. He said he did not see them on his records.

Today, 9/22/10, I call Comcast again to find out prices for no cable and get price for internet and phone only. In the process I explained my continuing problem to Jenifer. She said that she could see other calls in August besides the 8/29 call. On September 16 they came outside my home and ran a new wire from an outside box to my house. That did not solve the problem. Meanwhile Comcast expects me to continue to pay my bill and I am not getting the service I am paying for.

I have been a Comcast Cable customer since 2003. I had the Digital Preferred Plus limited basic package. I currently pay $37.51 for that package. I received a letter from a Mr. Rafael ** (Director of Marketing Operations) 1-866-661-9987. The letter sates that after October 19, 2010, I will no longer receive the Digital Preferred package unless I sign up for the Digital Starter package which costs $81+ per month.

I do not understand how they can change our original agreement just to increase their revenue. Please advise me to what my rights in this matter are. I am a senior citizen on a fixed income, and I cannot afford a $50 plus increase.

We cancelled Comcast because of constant picture problems with a paper trail probably going back ten years. We always got a different answer everytime they came out. One serviceman told use there was a cable problem outside with a cost of over $20,000 that Comcast wasn't willing to spend the money to repair. We were also told it was our problem and they would have to charge us to replace the lines under the house. After numerous servicemen and several different answers, we switched to direcTV and have a perfect picture. The serviceman also stated that the neighbors were also having problems and it just wasn't us. We refused to pay the bill after they couldn't fix the problem and they sent it in to a collection agency. When you spend over a $100.00 a month, you expect quality, which we never had. Their customer service is horrific.

On or about August of 2009, I was approached in my home by a young lady who introduced herself as Sabina. She said she was a representative of Comcast and noticed that I was a former customer and wanted to know why I switched. I explained that I was not happy with Comcast because they only offered discounts and good promotions to new accounts and I felt that as a long time customer in good standing with Comcast I and people like me deserved those special deals. She was very agreeable with me and promised me that Comcast was aware of this and was working to change their image and policies to be more accommodating to existing customers.

She told me that Comcast was offering a $200.00 gift card to customers for returning to their service and offered me a one-year promotion package. She assured me that there was no contract other than the one-year promotion and that she or someone from Comcast would contact me before the end of the one year to offer me whatever promotion was available at that time. Reluctantly, I agreed.

She made herself available and returned my phone calls thru the installation process and helped work out a couple of kinks. I went on line and signed up for my gift card as told and received it in the mail. This month when I went to pay my bill I pointed out to the clerk that there must be a mistake on my bill because it was $421.94 instead of the usual $108. Whatever. He informed me that it was because my promotion had ended and my new charges would be $314.38 for the same service.

He told me to pay my normal amount and then call them to get another promotion since mine had ended just yesterday. When I call the lady on the phone insist that I was under contract because I got the $200.00 gift card and that the only way I could keep from paying $314.38 was to pay an early termination fee of $100.00 to cancel the new service that started yesterday and let her look for another promotion for me. This is ridiculous and is an obvious misrepresentation from Comcast and that Sabina, if that's her name.

Who in their right mind would agree to go from paying $108 a month to $314 for the same service? That's crazy. And as for the gift card, I was told it was for going back to being a Comcast customer with no strings attached or I never ever would have applied for it. If I had any idea that getting it would hold me to any contract for any reason, I never would have applied for it. Now whatever contract they claim to have or might have was not signed under any other circumstances or pretenses than what I've stated.

Comcast should be ashamed of how they lie and lure people into using their services by using lies, deceit and false representation. By the way, I am no longer able to get in touch with Sabina; she has not returned any of my calls. Is there a government agency that regulates or controls these people or do you think someone there can help me? I am so **. I would not have been able to afford this a year ago and I sure can't afford it now, not even the hundred dollars early termination fee that suddenly exists. I can't afford any of it and it's not what I agreed, too.

My problem with Comcast is the new boxes for the High Definition TV. My husband hooked my mother up with her new boxes and they did not work. He finally got the larger box to work but the smaller one was not working. I called Comcast and they are receiving so many calls over the same thing that they cannot get to us for two weeks.

I would like to see a reduction in our monthly bill as well as my husband paid by Comcast for three hours of work in his own home. By the way, Comcast is trying to get all clients to work on their own sets because they are so backlogged with calls.

I had made my bill payment for $100 over the phone, but when I got my bank statement, I saw that I was also charged a separate $100 through the web, something that I had never authorized. When I discussed this with Comcast they said, they had no record of this payment so there was nothing I could do but talk to my bank. Which resulted in me having to call and visit my bank to find any additional information about the fraudulent charge.

My bank gives me all of the information they have regarding the charge, but it has already gone through, so there's no stop or reverse of the payment already made. I look through all the information, routing, and reference numbers, and figure out (despite the fact that I have little experience or knowledge in banking, collections, or Comcast's billing system) that they had charged that $100 to an entirely different account, not mine, which is why they couldn't trace it though our account.

Since working this out, I have made numerous additional phone calls with no assistance, and was told I needed to go to their office. So, I waste my time and gas going there, just for them to tell me that: a) what I needed done, a form sent, could've been done over the phone, but apparently hadn't been done in the last 6 calls and b) there was no supervisor or manager available for me to speak with. I left all my contact information with the representative who assisted me (if it can be called that) with the express desire to have them contact me as soon as possible. I was told that the manager/supervisor would call me soon, and that the collections department (whom I had faxed all my banking information regarding where that fraudulent payment had went) would contact me in regards to the status of tracking down that payment.

As of yet, I have received no calls, from anyone. No refund, no answers. I called again today and all they said is that they would fill out and send another form, and would contact me with the results in another 3-5 business days.

I would like to note that this company states in their Customer Guarantee that Customer Account Representatives will be "courteous and knowledgeable" when you contact them, neither of which I found to be true, as they have only passed me back and forth between various people, only getting a form that needed to be sent after reaching the 9th or 10th person at the actual office, when I was told it should've been done over the phone.

This guarantee also says that they will "quickly address any problem you experience" and "be mindful of your time." My problem has not been addressed properly by them in over a month in a half, and hours of my time (which bill-ably is worth considerably more than $100) have been wasted. However, I'm less concerned about the $100 and more concerned about doing business with a company that apparently will unwittingly take money from a client fraudulently, and then refuse to even get the problem properly addressed.

For weeks now, I have been trying to replace my "cable box" which Comcast provided. After many calls, promising, driving to Comcast locations, and waiting in lines I do not have a new "cable-box" which was missed diagnosed 3-times and was told it would be delivered. This started early in August and now it's mid September.

I had problems with HD cable and HBO. Called and got overseas support, we were going on vacation and he told me couldn't schedule more than 1 week in advance 'call back when I return. Did that and had to wait almost a week. Tech was polite and said cable from street to house had to be replaced. It is about 175' and goes from street to pole in neighbors yard then my house. He would submit when he went to shop, probably a week no more he said.

After 4 days, I call and they say it is scheduled for tomorrow. Next day, no show and it is rescheduled tomorrow. This went on for 10 days. Finally at dusk 2, not so friendly Comcast employees show up.They proceed to run cable for 2 hours. At one point, I look out and they are parked on my lawn with headlights on house. No flashlights.

They came to door and asked to check TV, it seemed to be working and they left. No paperwork. In morning, I come out and to my horror --the mess. They left, no lye 200' of cable all over driveway new cable. Empty water bottles I gave them on street. They smashed neighbors bush at end of driveway. They decided to run new route through middle of my yard 5' off ground into and draped over pine trees and a galvanized spike in a large old tree. Didn't take down old line cut it from pole at street and left connected and laying on neighbors yard.

Repeated calls and email. Lots of supervisors promising to handle it and repair damage. Today is day 10 no sight and called and left message for follow up on resolved issue. Are you kidding me! Help.

First of all, this happened back in the beginning of August the 1st, which I had 30 days to decide what I wanted to do. When I first spoke to the lady, who signed me up with the contract, I specifically told her I work for LabCorp and I asked her about the corporate discount. She said, we can give you a discount but with the package you have, it would be cheaper. So I decided to stay with the package. Then she told me, what I can do for you to substitute the discount is not to charge you for the installation and box fee. I told her, are you sure? She said, "Yes and it would be only $29.99 plus tax. All I have to do is put a note and notify my supervisor. They'll call you back in 24 to 48 hours". Since then, it has been the worst 3 weeks of my life. They never called me back and Paula, the supervisor, was really unprofessional.

Comcast continues to move channels from its Basic Cable Service to Digital service. They do not, however, lower the price of the basic cable and then offer to sign up unhappy customers for digital service. So we are paying the same and getting less and less and less over time.

I have had so much trouble with this company! Some must be due to incompetence and some must be treachery. It took at least 5 techs to install. They keep quoting me one price on the phone, then billing me for another. They gave my unlisted phone number to some other company to make threatening calls to my mother and me about turning in equipment or paying $500 fines; the representative never told me I had to return any equipment after I had services downgraded. I spend at least an hour a week with these incompetents and/or liars.

Tomorrow, I must take another day off work to go there in person and see what is going on. I cannot budget on my limited income if they keep jacking around the prices. They had no right to give my unlisted number to another entity. I just found out the installation technician took my mother's remote controls when he installed the cable. I have complained to the City of Mountain View as they hold the franchise. I will have to keep complaining. This is not right. They should not be allowed to operate a shoddy, misrepresentation of a business.

I recently moved into my apartment at the above mentioned address and the local Comcast installer came out to hook up my computer, cable and two televisions. Everything was working fine when he was done. However, since that day (I had not actually moved into the apartment until this past weekend, but when I had tried to turn the living room television on, I could not get it turned on), I cannot get the television to come on. There is power and the bedroom television works fine but not so with the living room television.

I have been on hold for ridiculous amounts of time with Comcast, never being able to reach a human being. I have left messages with my Comcast "salesperson" Greg ***, who, when he was trying to sell me the "triple play," could not do enough for me. Now I cannot even get him to call me back. I want this problem rectified immediately and moreover I want my cable bill adjusted accordingly to reflect that I have been completely without one of my televisions for at least 2 weeks since the installer did the initial work.

After having numerous issues with incorrect & bogus charges and service interruptions, as well as dealing with the Corporate office, I was assured my account was corrected & I had a zero balance & no further issues should arise. I had them correct my account back to the services ordered ("triple play") & because they incorrectly & w/o my permission or knowledge had changed my services. I confirmed with both the rep & corporate office (Jack Carroll) that I would not be charged for any maintenance or activation charges associated with correcting my services.

I was assured by a representative that my account was credited & is current, but today find another rep ("Glenn") who stated not only was it not done, but he could not correct it because the charges were on the bill & he could not remove them. I spent several hours throughout the day trying to get it resolved, all the while my service is "inactive" & not on while they try to say that because these charges still on the bill & saying they are "past due" when they aren't even valid charges therefore impossible to be past due. They caused me several hours of back & forth & 2 days of lost service.

I currently have Comcast as my Internet service provider. My mother had them at this same address before I moved here. We have nothing but problems with them. My mother had every service Comcast had to offer. The TV, phone, and Internet hardly even worked. Comcast came out and told us there were signal issues with the lines. They did nothing to fix it. My mother had no choice but to cancel her services. Now, I am living here. It has been a few months since my mother turned off the Comcast services at this address.

I was thinking since it was a few months later maybe Comcast finally fixed the problems. I decided to try out just the Internet. The Internet is constantly not working. Comcast would send techs out, and they wouldn't even get out of the truck. Finally, a few weeks ago, they sent out a tech. He was the only one that actually investigated the situation. He took signal readings and what not. He confirmed there were signal issues out on the pole. The tech said Comcast would be out the fallowing day to work on the lines. I contacted the corp. office the following day because it was around PM and still Comcast did not show. After speaking to them, a Comcast tech came out with a bucket truck and was checking the signals on the line.

I got a call back from Paul Navin from Comcast. He said that the tech found no problems with the lines. I told him about the tech that was here the day before that said there was issues. He said that tech was a very good tech. One of the best. I said well why did he say there was issues and now your telling me there isn't? Then he changed his story and said that it was and issue with whoever provides Comcast their Internet service. He said he would look into it and gave me his email address and telephone number for me to email him all the results of the tests and stuff that I ran. I did just that. I was having problems getting the emails to go threw, and tried to call Paul **. He would not return my phone calls.

I called the corp office at Comcast. A woman called me back, and said they would no longer be sending any techs out to my address. She said as far as Comcast is concerned, the issue is resolved. I am still having ongoing issues. I contacted the local franchise authority about Comcast not fixing the problem. I spoke to Pat ** from the Union township municipal building. He said that he was having issues at the municipal building with the Comcast services there as well as his house. He said he has personally contacted Comcast numerous times. They have not resolved the problems. I informed him I am having the same situation. Pat said there wasn't much they could do. I contacted the FCC about the situation. They seamed interested in hearing what was going on. They are looking into the matter. However, they said that it is really my local franchise authorities responsibility.

I notified Comcast that I would be going threw the FCC to hopefully get the problem resolved. After Paul ** was informed of me going to the FCC, he sent me a letter today. The letter states Comcast is turning off my services effective Sept. 21, 2010. It says Comcast is also going to waive any balance on my account. I don't feel that Comcast should be able to pick and choose who they want as customers. The contract with the city says they will provide services to the residents of my town. It doesn't say they will provide services to the customers they want to. I feel that it is wrong if not illegal for Comcast to do these things. They clearly think they are above the law, and can do what ever they want. I feel that my mother and I are victims of discrimination. I have email numerous corp. employees from Comcast to get the problems resolved. All emails have gone unanswered.

I arranged for auto-pay from my bank. Comcast should supply the bill to the bank and it will be paid. Comcast supplies the bill not consistently; it either sends charge for two months or does not charge at all. It happens again and again. And every time it does not charge - it disconnects my service. Then Comcast charges me fee for connecting it back. I spent hours upon hours with the customer service. They assured me not once that things are in order - and then they play this game again. I am frequently without a service. And I am paying fees for Comcast's mistakes.

Comcast ran a promotion back in March 2010: $200 Visa Gift Card for signing up with the clause of receiving it upon the completion of 90 days paid service. I have been a customer since 3/23/10, I paid on time, and I still have not received my call. Although I have made repeated calls, the last two being on 8/17/10 and 9/9/10, the only response I received is that they are going to put in a request for me to get the card issued. The CSR I spoke to on 9/9/10 said he was also putting in a request until I told him that I was checking the status as this was done previously. I would like to receive my $200 Visa Gift Card owed to me due to the promotion offered at the time. In addition, the name and number Comcast representatives provide for the company that sends out the promotion items is unresponsive and no live person picks up after being on hold for over 30 minutes or more. On several occasions, this has happened.

Economically, in these times, I would like the money owed to me per their promotion. I am a paying customer and would like what's due to me in return as promised.

It is not one issue that is causing me to write this. It is every single call I had with Comcast that has caused me elevated blood pressure and unresolved request. My average hold time plus transfers is about 5-6 hours per issue (by the way, Comcast does not believe in taking notes, issuing confirmation numbers or caring in general). Now, I understand that I do ask hard question and special training is needed for special employees at Comcast. My questions range from "when can I expect technician to come over?", "I need to transfer my service" or "Can your service please work, given that I am paying you for it?". Tough I know!

Sometimes, I get to speak to someone who knows what is going on and I am kind of thrown off guard with their level of knowledge. But the rep right after him reminds me how special most of Comcast is. Majority of the calls begin with 20-minute research of who I am (the fact that I provided my customer number that is on the bill does not help and they are even more confused to see that my phone number starts with 512 Austin, TX but I live in Washington, DC). To reference Jeopardy, "What is cell phone area code?". So then they want to transfer me to Texas call center, even though Austin doesn't even have Comcast.

The latest thing was trying to get a tech to come out and install services at my new place. He was going to be there between 2-5. I was fine with this, but should have known that my instructions would confuse things further. I told the rep on the phone, "I will be downstairs at the business center of my apartment building. Please have your tech call my cell when he arrives and I will meet him upstairs". "No problem, sir". Around 2:30PM, I walked upstairs clearly thinking "there is no way that Comcast's system could be so sophisticated that the tech received the message or understood instructions!". Sure enough, he was apparently already there and left a copy of his work order. Oh boy, which level of ** will I have to go through now to get this resolved? It wasn't too bad. I talked to their escalation department who told me that the dispatcher will call me back in 15 minutes. 45 minutes later, I called back and told them "still nothing", only to have this "escalation rep" tell me that he saw the notes that the tech will not be able to make it back and that we will have to reschedule.

I am wondering, who would have rescheduled the install since even this "escalation" rep was surprised that nobody gave me a call to inform me of their inability to do anything right? In addition, the escalation rep was more interested in arguing with me than providing service. Luckily, I asked to speak to his supervisor and I should get a callback from the supervisor within 48 hours (yes, escalation's team supervisor is on a 48-hour SLA). I would love to be able to go to a different company, unfortunately, Comcast is the only thing available in DC. I can't wait for FIOS to be available. If there is any class action lawsuits against Comcast that could fit my issues, please let me know! I am not getting the quality of services I am paying for.

Comcast prices have gotten so ridiculous that I went down there, to lower my package. I have basic now with something called digital economy. That, plus internet, is still just under $100 a month. Anyway, I have a HD DVR in my living room, and returned the DVR from my bedroom. Well, with the new Xfinity, my bedroom TV now only gets like 15 channels, and most of them are local access.

I feel if I am paying for a particular channel. I should get that channel on all TVs in the house. Well, in order to get the channels I subscribe to in the bedroom, I would have to upgrade to the next highest package, which is an additional $30 per month. Also, channels like TNT, TBS, and others used to be part of the basic package, or expanded basic, which they no longer offer. So I have lost these channels altogether. The satellite companies offer these in their basic package. I could go on, and on, but what is the point. I am a single income family that cannot afford a social life, so TV and internet is all I have, and they have made it unaffordable to the average person.

They have a lousy service and the clicker doesn't work right. They told me the program wasn't right for me and they are the ones who programmed the clicker. It is a big headache! I am dropping Comcast. End of the story.

I just want to tell anybody who can read this: Do not use Comcast cable TV service. I cannot get a human to report the signal lost after several tries. I do not have signal for 2 weeks. Every time I was told they are busy and to call later. They even did not offer me a chance to wait.

I have contacted Comcast several times about a safety issue concerning the cable wire left on the side walk and in the grass area. The children are tripping over the wire and the splitters were left open. All we want is for the wire to be buried. My grandchild fell and hit his head on the step, others have hurt themselves also.

Comcast is the biggest mistake you will ever make. Service is beyond the worst in the industry. Their SLA's actually state that your satisfaction is not guaranteed and they are not responsible for any, yes, any problems and that they are not required to fix them.

I live in Atlanta and if you aren't facing the right direction, Comcast is the only option. Their programming is by far the worst available and prices are by far the highest at $95.75/month versus twice the HD and channel options from Dish or DTV at $59.99 to include Sunday NFL ticket, all movie channels and all sports programming. Comcast is rated 15th out of 16 TV service providers in the country and number 16 is Charter, the same company, just a different name, different region. The problem is, they are all that's avail if you don't have a view of the south sky. Comcast should lock the doors and turn in the keys and walk away. I understand they have millions of customers so many complaints will be had but in a survey Comcast has lower than 38% customer satisfaction. DTV has 92% and DISH 74%.

I called Comcast on Friday. They said they would be here to repair a problem between 12 noon and 4 PM on Monday. Monday came. They did not. Called and they said, they could be here on Tuesday between noon and 4 PM. Tuesday came. They did not. It's now Wednesday. They called this morning to say they would be here today between noon and 4 PM. It's now 4:13 PM. I'm on hold with them and they now say they will be here tomorrow between noon and 4 PM. Of course "tomorrow" never comes.

I tried to discontinue my service and they continue to charge me monthly as they say I have equipment. I turned in the box in June or July of 2008 before hurricane Ike. The box was lost at their Galveston facility. I have been charged for the box at $7 a month since then, and I cannot get them to refund my money and disconnect my service.

Comcast has intentionally coded when online to not confirm payments when system is dial up so they can charge an $2 per payment. They get a percentage of this extra money. They have now returned four mailed in checks and are forcing my payment to be higher than normal. My account is local with Chase and their return is no account in existence. Account # is xxxxx. They have disconnected in my past and does not accept online payment.

On the 12th of August Comcast came to my home to repair damage done during a storm. On our next bill, they charged me $28.99 for a trouble call. We called customer service and informed them we had the service protect plan. They agreed and told us they would give us credit on the next bill. We were expected to pay the entire bill with the charge for the service call.

I told their customer service rep this was not right. I should have my bill adjusted immediately and not wait until the next billing cycle. I am sure we are not the only customer that received an adjustment in this manner. I should not be penalized because of Comcast's accounting system.

The nightmare started in March of this year 2010. I couldn't watch cable TV and here I am paying for it. I wasn't getting any picture except colored lines. In April, a technician came out and we were told that there was no reception coming into the lines. Before the technician came out I had called Comcast several times in March and they had me resetting my cable box, they reset it from their end. When they set an appointment they told me that there would be no charge for the service and they were going to adjust my bill. This is actually when the nightmare started I received my bill and I was being charged with the technician service and my service had never been adjusted.

I called Comcast and they quickly apologized and said that they would fix the bill and I would see it on the next statement. The next statement came and yes, the technicians service was credited but the service had not been adjusted. I called Comcast again and again they apologized and said I would see the adjustments on the next bill never happened. I went down to the Comcast payment center with my statement and I was told after about half hour that this is what they will do for me. The CSR put the dollar amount on the bottom which was I think 37. and I went to pay it that Friday. Never looking at the receipt because I thought this lady was really trying to help me and be honest.

That night when I got home my wife was looking at the receipt and she blew her lid. This receipt reflected the bill that we had received when the technician came out. So, according to this bill we owed $329. Called Comcast and they told, "Oh, don't worry about it. If the statement is printed out before you make a payment it won't show up on the statement." We have resorted to going directly to the payment center but sad to say not all the information is making it into the system. What they tell me in person doesn't even get noted in the computer. Last month I was told if I paid $63 on Friday I would be all caught up and would not owe anything until Sept. I get the bill and it states I owe over 200.

I ordered cable and internet and was assured the price would be a total of $59.99 on the first bill. Then I get a bill for $174.96. I called their office and I was left on hold for over an hour to speak to a manager and they never came to the phone to address this fraudulent bill.

Ever since Comcast changed its service to HDTV we have experienced intermittent interference that comes with disruption in the sound and picture tiling. It happens more frequently at night than daytime. When it happens, it is on all channels and DVR recordings. When this first started, I made a call to report and the whole system was reset. The second time I called again, they did a reset. The third time I called, they finally scheduled a tech to come out. Four days later one actually showed up. He put down a new interior cable cord. The 5th time I called again, they did a reset and scheduled another tech. Three days later, he came.

This time the tech swapped out the receiver-DVR unit and made some kind of adjustments outside but said he felt good about what had been done to clear the problem. So now over three weeks from the first phone call, on the 6th phone call, again they would need to send out another tech. This time the tech was quite savvy. He found that a second cable line to one of the bedrooms in the house (we had basic cable set up for the bedroom TV) was picking up radio signals in the area! So his answer was to disconnect all other cable runs and have live the one main cable.

I was not happy with this supposed solution. After 20 years of having the same exact cable lines that have worked fairly well, now the whole answer to solving this mystery was to disable every cable line but the main one. Does this really make any logical sense? Well so much for that theory anyway. The problem started up again that very evening! Reception was good for a couple of hours this time. So call #7. This time they were suppose to order a "field line-supervisor" to be dispatched. Three more days pass and we get another ordinary tech, again! Oh, but this tech was even more insightful than any of the other five. First thing he asked after being shown just what has been happening, his first question, "Did anyone happen to have a hair dryer on at the time of the problem?" A what? I was getting a bit cranky at this point so I left the room and let my husband take over. Whatever the guy did, he did it outside! (Without the aid of testing the problem against a hair dryer!)

Oh, but the problem still was not fixed! To this point we have had seven different techs out, reset after reset and no supervisor yet to speak of! So now it is Sunday morning Aug 22nd and when I turned on the TV at 7am I got total scramble on every single channel. We called again and this time left a blistering message about getting this fixed! So on Tuesday am, support said that a line-supervisor would be contacting us later that day after they came out to try one more time to determine what the problem is. Again I stayed at home waiting for someone to come out like I was told to do. The whole day came and went. Nothing! I was fed up with this runaround so my husband called again at about 8pm on Tuesday August 24th. Oh, they did come out and made some adjustments to the outside line. "Are you still having problems? " Yep, we sure are! If they came out why did they not do us the curtsey of knocking on the door or having the Supervisor call at least (like we were told they would)? "Oh, well they must have tried but was likely no one was home." This was an out-n-out lie! I was home, plus two other adults.

I have a very noisy dog that would definitely alert us to the presence of someone around the house, plus we have never heard from a Supervisor at all. When my husband made to call Tuesday evening the best the gal could tell us was that she could have another tech out on Friday. I have had enough of Comcast, the run around and the blatant poor service ability is appalling. so Comcast listen up you are not the only game in town now! And after 20 years we are taking our business somewhere else!

The economic impact is with the loss of time to me and my business. I own a business myself and I charge $45/hour for my services so with the number of hours I have spent wasted waiting around for another technician is about $900 (20 hours at $45 per hr.) not to mention paying $83 a month for the last three months for lousy TV viewing. So all told, I say for my time and frustration and loss of service $1,500 is a fair basis to pay me to make this fiasco go away. I would have to be closing my business doors and walk away if I treated my clientele with such callous indifference to a service issue as Comcast has demonstrated towards me and my family.

I received my bill in August on September and noticed that it was $25 more than usual. Comcast decided to back bill me for a box I do not have! Their 2 service reps took it when I had a DV-R installed last November. They apparently never logged it in and told me it's missing.

They sent a service representative to my home to search for it and take numbers of all the boxes I do have. It has been 10 days now and they are still looking. They told me that if they didn't find it, I would continue to be billed.

This is nuts. I suppose their service guys are boy scouts and I, the customer, am a crook who hoards little black boxes. They are going to bill me late charges if I don't pay in full by next Tuesday.

Comcast door-to-door sales man promises everything we have now w/ DirecTV at a savings of $25 a month. We sign up. First bill comes showing charges we were told were free or, included. We were charged $100 installation (we were told there was free installation and only a $10 activation fee) and a fee for HD DVR. We were told this was included. We already had this service with DirecTV. Why would we switch to pay more? I fax in the order receipt and get a phone call telling me that the prices are set and basically too bad! So it looks like even a receipt with all services at an agreed upon price still isn't enough for Comcast. Beware of the door-to-door cable salesman from Comcast!

I was a 10 year customer of Comcast with a total of over $7,200 spent on their services. I recently terminated my service because of a home move. I was out of town for over a month. When I returned, I discovered a notice from a collection agency for final charges of $104 on my account. No doubt I was late on my payment, but I did not appreciate Comcast turning my account over to a collection agency. If I was that bad a customer, how would they have put up with me for 10 years. Buyer beware!

Many years ago, we filed a complaint against Suburban Cable (now owned by Comcast) to remove their "ugly" box off our property/easement. We came home one day to find it on our property, without our permission. From our original title, the easement was only for Peco. But the cable company claimed that they had permission from Peco. I called Peco and they claimed that was untrue, since it was our property and the original rights gave access only to Peco. Then the cable company claimed to be a utility with rights. I called the utility commission in Harrisburg, which claimed it was untrue. They were not a utility (just a TV cable company at the time).

The main reason we wanted them off our property was because they were constantly digging. Every time there was a problem with someone hooked to this box on our property, they seem to need to dig up ours as well. Our property has become like a vending machine, now for Comcast. The digging continued over the years and I had a complaint with the consumer protection in Philadelphia, plus Better Business. Comcast never reached out to ever resolve this problem. I found their customer service simply terrible. There is a township building several properties over in which they could move their box to, but to no avail.

Today, 8/25/10, they continued digging on our property again because someone else was having a problem. They dug between two mature bushes which left me concerned about root damage. I find their approach like "bullies" who show no respect or care to the property owner. Never have they spoken with me prior to digging about my concerns. When I told them that there was an outstanding complaint against Comcast and to stop digging and leave, they rudely refused.

I received an advertisement for a bundle service package of $99.00 plus tax for the 1st year. Prior to ordering, I chatted online with a representative to determine all fees associated with the services, ask for any additional charges, like rental of boxes, remotes, etc. I was told that it's a flat rate of $99 plus tax. He also told me that the installation would be approximately $45. I asked again stating that my monthly charge will be approximately $99 plus NJ taxes. Bill came at it was over $250.

I complained, they stated that installation and adding services were two different charges, but they would make sure it was only $45. However, they stated that since I chose to bundle my services, I don't have to pay charges for a remote, or digital box, as it included, but the modem is an additional $6 a month unless I bought it. However, when asked about the chat communication that I had saved and the advertisement, it clearly states, all charges are included but tax. There was no response. This month, I received a bill for an HD TV, again a service I never asked for.

I have attempted repeatedly to cancel my Comcast account. Comcast requires that I call a customer service number which is constantly busy during office hours. There is no other published mechanism for canceling an account. It appears that the only option open to me is to stop paying my bill. I expect Comcast will continue my account until the bill is substantial then turn it over to a collection agency.

I have been without cable for 2 1/2 weeks and Comcast made two appointments with me to remedy the situation and the Technician did not show up twice. I called Comcast on the 17th of August when the appointment was set for, and they assured me that a technician would be out to fix the cable. At 9pm on August 17, 2010, the technician had not shown up as of yet, so I called Comcast and received their Call Center and was told the appointment was rescheduled until August 19, 2010 for no apparent reason at all. Not to mention that no one from Comcast called me to inform me that the appointment had been rescheduled after I made myself available to accommodate the appointment.

The Call Center told me that the appointment had been rescheduled for August 19, 2010 and that I did not need to be home for the appointment since the lines were down, all the technician needed is access to the back gate, which I left unlocked. Today is August 19, 2010, and I called Comcast to find out what time the technician was coming out, and the representative told me that the technician would be out between the hours of 2 pm and 5 pm. It is now 9:42 PM and no technician has shown up nor did they call.

I called Comcast at 5 PM to let them know that a technician has still not come to my home to fix the problem and they informed me that the technician was running late but he would definitely be out this evening to fix the problem. To no avail, no technician. I am very upset and displeased with Comcast customer service. I have been a loyal customer for 16 years not to mention that I have paid for the services that I'm not receiving. Please help me remedy this problem as I feel that unprofessionalism is being displayed by Comcast not to mention that I feel disregarded and disrespected. Please help me resolve this problem.

Beware of Comcast, too big for good policies and service.

Installation was horrible and took 2 months, 6 visits, overcharged for them to get service going. After 3 years, when disconnecting on 8/9/2010, they still charge for a full month on the final bill and then prefer to send a check for the service you did not use, which takes up to 5+ weeks! Why overcharge for something you did not receive in the first place?! Horrible process.

I received a call several weeks ago from a Comcast telemarketer who offered me a "deal" for services I was not receiving. He said that I would also get faster Internet service if I were to accept the deal. Internet service is internet service--I can't understand why they were claiming that they can increase the speed. That's ridiculous. It makes me feel that they are holding out on me.

I received a new Comcast bill and did not understand why I needed to pay more and exactly what I was paying for. The young woman I spoke with was hard to understand--because the English was not that good and because she did not seem to understand the price structure. She sent me to the Web site. I navigated to that and had to put in my address and zip code to see prices, which makes me think that people are offered different prices depending on I really don't know what.

So I saw that they are offering an incredible deal to new customers. The cost of which (for the same services I get now) is half of what I pay. There is a contract involved but the great pricing can last up to two years. This is blatantly not fair. That is like me going into a grocery store and paying a different price based on something like my hair color. Service costs should be the same across the board.

We are a small real estate business. We are unable to connect a tenant to Comcast, because they want to do upgrades here first. The previous tenant has service, but they refused to transfer this existing service without a construction upgrade. I am losing this tenant as a result. A small thing that turned into a big thing. They will not even return our calls.

Comcast has a feed cable running across the entry of my property. The wire hangs so low, you can touch with your hand. I have been calling them since mid June. I have not been successful in getting a resolution. Currently, I have a motor-home that has been stationary for 2 months, because I cannot drive under the wire. They have promised to repair 8 different times, but never show up. This is a safety risk for my family and friends.

There was never any discussion as to the installation charges that would take place on this account. I was charged $25 for internet, $25 for cable, $25 for phone (which ended up waived), $8 to hook up other boxes (2 basic), plus activation fees. This was a bundle. I could have hooked it up and not paid this ridiculous amount. If I'm paying the tech, everything Comcast gets from the bill is profit? Wow! I'm in the wrong business. Not only did they charge me the fees, the service was to start on Saturday, August 7th. After everything was connected and the tech left, the phone was so fuzzy I couldn't use it. I called the tech back, who left 3 pieces of equipment, and he said he would come back to check it. He called me 3 times to say he was on his way.

I left soccer practice, once for each of my girls, to meet him. He never showed up. He finally arrived at 9:30 pm to tell me the phone didn't work! Duh! He said the box was bad? He couldn't fix it until Wednesday. As I left for a game, at 8:15 PM, he was pulling in to fix it. I got a bill Thursday for service and installation. Great customer service! I just got charged for services I didn't have and I still have fewer channels than with DirecTV. There are very few kids channels. I regret ever trying Comcast and am, unfortunately, stuck with it for right now. Pathetic!

Last july 27, 2010, I called the 1800-Comcast # and of course, the usual introduction been played, like this is recorded for training or whatever purposes. I spoke with customer representative, since my one year subscription for preferred package will expire anytime August. I asked if they have a promotional package wherein I can avail once my old program package expires. This guy named Ira a call center from Mexico. He said he put me in bundle with telephone (unlimited) and cable for $69.99 per month plus tax. I asked about the installation fee and etc. He told me that everything will be waived and assured me that there is no hidden charges when I get my cable bill.

Today, August 12, 2010 I receive my bill and Comcast charged me $194.60. I was so shock and *** off and the bottom line is when I called Comcast customer reps, 2 times, they told me such bundle/package is non-existence and they can't pull-out the conversation with the guy, call center in Mexico. They ripped us, mislead us with their promotion and bottom line is we have to call them many, many times to solve this problem and put on hold for how many hours.They told me that a supervisor will call within an hour but nothing happens. Everyone be aware of Comcast scams, to attract more customer. I was so clear in my conversation with the customer reps about the price of the bundle. I repeated it many times back to him and now he doesn't exist. I was talking to a ghost call center in Mexico. They can't trace it. Help anybody. What shall I do? Sue comcast? Is there any agency that oversee this kind of scam?

Each month for a solid year I had to call after receiving a statement to complain that it was not the price quoted to me. Then a mysterious charge of $15 appeared in the fall of 2009 and after complaining to the Michigan Public Service Commission the company employee said it would be credited which it never was. I cancelled in February 2010. I received a letter stating that I owed $37.01 for partial service in February and that same $15.00 for a total of $52.99. I wrote back that I was including a check for the $37.01 but "hell would freeze before I paid that $15.00" because I didn't owe it. They called a month later and said that wasn't good enough and I said that was all they were going to get. So now they still have my check for $37.01 and they have me in collections for $52.99.

We placed an order for cable TV, phone and Internet service over a month ago. The technician came to the house as scheduled and we were advised that due to a storm in the area a month prior, that service could not be set up. The technician supposedly called for someone to install new wiring at the street, which never happened. The appointment was rescheduled and another technician said the same thing. Once again the wiring was not run from the street. Today there's yet another scheduled installation. This time we were advised that because of no wiring from the street, the wiring would have to be ran underground and new outlets installed which would cost $90.00. I have had to schedule the day off on several occasions and work on weekends as a result.

I feel that this is poor customer service on the part of Comcast as I work from home and it's a great inconvenience for me to have to adjust my work schedule as a result of the conflicting and inaccurate information we have received regarding installation.

The service technician cut multiple building cables, removed a 4 to 5 ft piece of each cable during installation of service in a neighbor's unit. It disrupted service to 2 of 3 units in a 4-unit townhouse building. Another technician repaired two of three cables but refused to replace the third. I want the cable repaired. It's part of the building wiring. I am a long time customer who they do not seem to care about. I've got nothing but the run-around from Comcast support people. I waited all day for the technician since half of the work had to be performed in my unit. And then he refused to repair the cable to my unit.

Without satisfactory resolution to this problem, I will initiate a police report against Comcast for willful destruction of property. I will call the States Attorney office after speaking to my lawyer. I will call the BBB and the local radio and newspaper offices and raise the level of attention concerning field technicians' behavior and lack of customer service/satisfaction. The service technician seem to be putting customers in the middle of their **** contest with Verizon. It does not appear to me to be a very smart thing to do. Facility wiring was destroyed. It was done in such a way that it is difficult to repair without access to multiple units.

June 1, 2010, Comcast cable offered a special for a starter pack that included channels (86 and 235) that are no longer available, due to the changes of channels in the package. I have, from the time, been viewing channels especially, 86 and 235. I was told that the network changed, and that they are no longer available in my package. My complaint is that I paid for these channels in the beginning, and should continue receiving them until the 12 months have expired, or the price should be decreased, since it is no longer available for package.

Spoke with Mr. **, and he explained that it was available for my package at the time, and that the network had upgraded it to another package, and that I can get it for an additional $10. This is unfair business as if it was set-up for me to enjoy such channels, and then take it away, for me to pay more for what I already had. The gentleman refused to give me back the channels I originally had. This is preposterous. Please help resolve this scheme of Comcast cable.

Comcast is asking for more money for services, that was already a part of a package deal, and suddenly they take several channels away, from the original offer, to get more for what it was originally offered for.

I have been a subscriber of Comcast Digital Television service for several years. I recently noticed that our 900 series HD channels have been replaced with audio music selections. In the past, similar situations have occurred such as an unexplained loss of a local TV guide reference Channel and more recently the loss of several channels completely. The only constant from the consumer's point of view is that selections are reduced and prices are increased. Comcast seems to be doing a bait and switch' routine over a long enough period of time that consumers tend to go unnoticed. It's like a slowly evolving scam. They seem to have a monopoly on cable service so we endure this outrage. I don't understand how they can continue to get away with this.

I have been a customer with Comcast for over 10 years. I pay for high speed internet which is a joke. They charge top prices and have a junk product. I have to call them every other day because my internet never works. How can nothing be done about this? Wait time to talk to someone who can never help is 10 + minutes. So with that being said, I know I am not the only one. We have service tech's from Comcast out to our house at least once a week. When they come out service will work for a few hours then it's back down again! I am a real estate agent with a home office and can never use my internet. This cost me deals and is very upsetting.

Over the course of the last 2 years, I have had Comcast technicians out to my house no less than 13 times for interrupted TV service, slow internet and dropping internet. I have called no less than 20 times to complain. I have paid $150 a month for this TV and internet service that is sub-par. I have the slow internet connections documented from Speedtest.net to validate my issues.

$150 a month for this service. I see where Comcast has settled a class action suit which got each consumer $16. You have to be kidding me. I subscribe to a service which cost me $150 a month and get $16 back in a class action suit! This is a joke. I want a year of what I paid back for services not received as promised at least $1500.00

My initial Bill at $151.00 and there has been no additional changes in standard Cable, telephone and internet is from AOL not Comcast. My bill is now $173! This increase has been ongoing for the past year, from $135 average to $173 this month for July. This company continues to increase by small amounts until, - additions or excuses. How long will the public be abused by this company before people take action this results in unreasonable income expenditure, denying me [soon to go to High school] on a monthly basis. My co-worker, same age, in a predominantly community of upper mid-class Caucasians citizens pay $121 per month with no increases or sundry additional charges. It is the consensus in my community that Comcast is a racket, as in Racketeering this product to families.

I contacted to Comcast to upgrade my service (add telephone and cable service to my internet for the "Triple Play" package) $159.99 for 1st 12 months then $174.99 for the next 12 months then $199.99 a month after promotion. This only includes service for 1 room. You will have to rent an additional box for $9.99 a month for 80 channels but does not include HD service or rent an adapter for regular digital TV. I feel this is a rip off. The rep I spoke with was rude and had a very smart attitude. Then I called back to inquire about my current internet speeds and why the price I am paying is not listed anywhere on the site. I currently pay $59.99 a month for what they call Performance internet, 2 MBS download and 10 MBS uploads so I was told.

Well they currently have a special for $19.99 for 6 months after which the regular price will be $42.99. I asked the rep why my service was $59.99 if according to the internet the regular price is $42.99 and she told me everyone pays $59.99. When I told her that's not what it says she said that was for new customers only. I do not understand that logic, if the regular price is $42.99 that is what it should be for all customers new or old. She too was very rude. If I had another option for high speed internet in my area I would drop Comcast but am only limited to their service until other options such as FIOS is available.

We pay about $45 a month for internet and together with my cable, the bill comes out to about $150 a month. During the month of July, the internet would not work in the afternoon. We called and they said the problem was a power shortage but for a whole month? I don't believe it. Almost every week, something is always wrong with the cable or internet.

Right now, our on-demand does not work, typical. We pay for the service so we should get the service they promised. Right now, it seems as if we are paying a month of service just to only have about two weeks of actual good, legitimate service. Recently, we checked our bill and every time we called them (which was a lot) to fix a problem, they charged us. Yes, I know it's only cents that they charge but with all the problems that this company has, it adds up. All I want is decent cable and internet that I can rely on.

In February, I made a payment to Comcast by bill pay with the bank. Comcast sent the money back to the bank saying the account did not exist. Now it is the end of July and they wanted $413.99. My basic bill is $93.15 plus added fees. The following is what I paid through April. On 07/15/10, I paid $200.00, which after receiving, they suspended my service because they wanted $299.06. On 07/31/09, I sent $99.06. Everything was restored except the phone which might take up to 3 days, and they are going to add reconnection fee to bill.

This error was Comcast's fault. Had they not sent the bill back, this never would have happened. But they refused to listen to my side of the complaint. I am very dissatisfied with them.

I ordered and the internet through Comcast with self set up kit. After several weeks it never came, I called customer service and got someone I could barely understand who put me on hold for 15 minutes before I was cut off. I just got a bill for almost $200 for a service I have not only ever used; I never even got the start up kit to install in the first place! I called customer service today and was on hold between 2 different operators for no less than 33 minutes according to my call timers before I spoke to a supervisor.

As with the reps the supervisor had limited ability to understand English! This is the worst customer service department I have ever dealt with even the IRS! I canceled my service and went to direct TV which appears to have English speaking reps. My bill was adjusted after almost an hour with these people telling me I have a service I don't Have completely unreal! Very upset with all this out sourcing. Bring our companies back home!

I have repeated problems with cable TV hookups, equipment replacement and function and internet signal strength (routers). Different stories given by different technicians on-site. They fail to return phone calls. Overall, service is pathetic.

I have been having problems with my phone and cable service. I'm not getting a signal. I scheduled an appointment for 07/26/10 at 4:00 pm-6:00 pm. The staff showed at 7:00 pm after I took time of my employment to be there at home. The technical support staff reported, "I don't have the cable I need." The staff was not prepared to work on my cable issues. The staff only took less than 15 minutes then asked me to reschedule. Due to my busy schedule, I cannot have anyone come to complete repairs until 07/31/10. I am upset that I have been without cable for a week because your staff is not prepared. I took time off my employment. I have not had cable for a week.

We recently became customers of Comcast. We scheduled installation (it took two weeks to get an appointment). We selected Comcast because we wanted cable, phone and internet. I liked that the plan allowed for caller ID on the TV. The first person came out and caller ID never worked. I called and was told to call back in 3 days. Great, now I have to wait 3 days. It still does not work and I am going through the long wait time to speak to a representative. I wait another week to have a representative come and install a "new" box with the proper features. Pardon me, but why did they not install the most up to date, new equipment the first time?

Okay, now the "new" equipment is installed. The tech said to wait one hour. Well, I waited 3 and it is still not working. I call the call center and speak to Eurika, she runs me through all the checks. All seems to be in working order to them but I'm still not getting the paid service with caller ID. As I inspect the "new" equipment I see it is dented, scratched and obviously have been very well used. I call back and am told I should take the equipment to the local Comcast center to exchange it if I don't like it. Oh, and by the way, there will be an installation fee. They "waived" the second installation fee. As a reminder, I am a new customer. I have had the service less than 30 days. I would like this reported to the proper agency. I'm sure I'm not the only person they are taking advantage of.

The flipping digital box doesn't work. It won't program, and I am sick of the 22 other channels that they let me get. I tried 6 times to call and program the box and all it gives me is channel 1234 of one moment please.

Me and my fiance placed an order with Comcast and 6 times, they did not show. Every time I call to see if they are in fact coming or if they are running late, they have assured me that they would be there. They have my cell number and job, also my fiance's number. I have lost time and pay from my job due to this situation. Well, I have no physical damage. However, I do have (I guess you can say) mental anguish. I am very disappointed and angry about the so-called service I was supposed to receive.

I have called Comcast for a week to take the cable out of my yard. I am not a customer and the cable is not connected to my home. It is attached to the neighbor's house. I have explained to them that we are trying to obtain a license for this property to move our family daycare. Each day I call, I hold on while they go somewhere. I wait and they come back to tell me they are coming out that day. Sometimes when I have held so long, I am disconnected. My granddaughter comes over and she cannot go and play in her backyard because of that cable.

We ordered Comcast Cable last month. The install date was Saturday, July 24th. Today is Monday, July 26th. The tech arrived to our house at 9:00 am. We had a 7 am to 10 am window of service. The tech attempted to install the cable service and received error messages on all of the cable boxes. He told us that he would have to leave and come back with his supervisor. Prior to leaving, he disconnected our Direct TV service and disconnected all of our satellite boxes. He left the three cable boxes in various conditions throughout the house - meaning wrappers and remotes and cables were hanging out everywhere. We waited until 7:00 pm for his return.

He did not return nor did we receive a call from anyone at Comcast. We started calling Comcast on Sunday and spoke with several call agents. Each agent was saying, "We show that you have service and your cable was installed." This could not be further from the truth. As of today, Monday July 26th, we still do not have service and our satellite is disconnected. However, we are still paying for our satellite. I hope we will not be billed for cable that we do not have. We made several calls today to various 800 numbers. We could not get anyone to see us until Tuesday from 7 am to 10 am. Now I have to take a vacation day to meet with a tech who may or may not be able to correct the problem.

On June 26, 2010 at 11:00 am, a Comcast Cable employee came to my residence. It was for a scheduled appointment to pick up my two cable boxes, two remotes, wireless modem, and router due to me canceling my service secondary to moving out of state. On July 24, 2010, I received a letter in the mail at my new address from Comcast informing me that I never returned my "modem equipment" and that I may owe "$500". I called Comcast Cable to find out why this was happening and all they could tell me was to call collections.

I believe that I am being taken advantage of. My mother was present and helping me move that day and was there at the time of pickup. She is a witness that the Comcast employer indeed took all of the Comcast equipment. I am a responsible Comcast customer who has always paid her bills on time and they have been unwilling to help me resolve this issue. I have not stolen their property and I am hoping by going through this medium that someone can help me resolve this.

My boyfriend has Comcast and I live with him for many years. We agreed to disconnect it due to his extenuating circumstances and he does not to deal with it. I went to Comcast store and also called to disconnect. They ignored me simply because I was not on the account. They don't understand that I am member of household and pay the bills including Comcast. They were rude, inconsiderate and horrible customer service. Should I accept that from I company that I paid services for?

I also reported that there is no cable services. It went out on me. They even didn't care to take a look at the problem and send a technician. I also returned the cable box to their store. They insisted that they will keep charging for the overpriced cable just because I am not on the account. Can they understand that is no thank you for bad customer service and Comcast disregard for the customer that pays for a service that I am not satisfied with?

This is a copy of the email I sent to Comcast - using their email form."Upon agreement between myself and the customer representative that there was something wrong with the recording/playback part of the, We set up an appointment for today (Wed - 21 July) to replace the cable box. The tech brought a cable box that was rather beat up and an older model than the one I already have and he suggested I would be better off going to the walk-in station in North Scituate and getting one myself. He didn't offer to come back tomorrow with at least a matching cable box or better than the one being replaced.

When I called Comcast after the tech left to explain that I was not satisfied with the way this was being handled, I was told that my service call had been listed as 'Canceled. ' I then asked if I could at least call the walk-in facility in North Scituate to be sure they had a unit available, she said that she couldn't give out that number (and that even she couldn't call this Comcast facility - it was against the rules).

Is this the kind of treatment a customer should expect for the $150+ I pay every month for the three services I subscribe to from Comcast.? "

I keep calling this company all the time. I cut the service over two months ago because the tech the company send me to install the phone service cut my air antenna to used on the confection. I call and call Comcast to send somebody to repair the damage they do and never send me anyone. That is why I have to cut my phone service with this company. Customer service is poor. They never return my phone calls and now I still getting phone bills. They tell me I still have phone service. We have to do something about this company who robs people.

I had been losing my internet connection with increasing frequency over a seven week period. I finally contacted Comcast on 7/15/10. I went through their tedious menu options before reaching a person and one of the last questions asked was whether or not I would be interested in participating in a satisfaction survey at the end of my call.

I responded affirmatively and immediately lost my connection and had to re-dial. The rep that I finally spoke with literally oozed indifference. I actually felt like I was imposing on her. I explained the problem and she said the soonest she could have a service person visit was 7/20/10 sometime between 9:30 and 12:30. I reluctantly agreed.

After stewing for a bit I called again and spoke to another rep, who again, treated me like an annoyance. I explained that 5 days was a long time to be without service and she said that was the best Comcast could do, take it or leave it. When I described the problem I was having, she suggested I purchase a new modem and try that. I purchased a new modem and went through the byzantine registration process with Comcast only to find that I still didn't have an internet connection. I called back a final time and said that I would wait for the service rep, but expected a discount on my bill. I was given the standard $10.00 off my monthly bill.

The service rep arrived shortly after noon on 7/20/10 and, hopefully, repaired the problem. So far, so good. Comcast shares a monopoly with AT&T and both companies stink. They seem to be under the impression that we are still living in 1990 when people didn't rely on their computers daily for everything from airline reservations to bill paying.

Your problem is not their problem and the knuckle-dragging, mouth-breathers that they have answering phones remind you of that with every contact. I would love to see the government take over both companies, because they certainly couldn't do any worse.

I have been trying to get a hold of Comcast via their phone numbers all day today and I have received a busy signal or a "cannot complete this call" error every time.

I downgraded from Digital Starter package, as it was way too expensive, and went back to Basic Cable service. I was still overcharged. I called again and wanted to cancel my TV service, but they sent me to Customer Retentions, who promised me the service I was previously quoted for Digital Starter would be honored, so I was happy, and agreed. At the same time, I was quoted a 1-year lock-in at $33 per month for my high-speed internet. 6 months later, Comcast jacked the price up to nearly double.

I called again, and they argued with me, telling me that the deal they gave me was not possible. I again pulled the plug on my TV service. Again, I was directed to Retentions, and Anna, the rep, guaranteed me a fixed rate of $61.37 per month for the next 6 months for Digital Starter TV plus internet. The next bill arrived in the amount of $107!

I called again, furious at being constantly lied to, but this time they refused to honor their own agreement, so I canceled the TV service and had them prove I still get internet for $33/month with no modem rental. At this point, I will refuse to ever pay anything higher. They are way overpriced, and do not offer individual TV stations, only their ridiculous "package deals", where you get to buy stations you will never watch, at a very high price. They do not honor their promises to you. Their billing department is destroying them. I hope they sink, and fast! With FiOS becoming available, I will switch over in a heartbeat.

Comcast can rot in their own created sewer. People, do not ever subscribe to Comcast's inferior products and services. You will be robbed and cheated! I have no other experienced consequences, other than the effect they have on my bank account.

My cable bill was due and was going to be shut off. I received a call from a representative for Comcast who wanted to see if I could make a payment to prevent the cable from being shut off. I said I did not get paid till the 15th and will call and make a payment then.

The representative said he wanted to save me from paying reconnect fees and stated I could make a payment arrangement through my checking account. Just to choose a date and Comcast would take it out then and if I needed an extension to call them two days prior to the date. I agreed and setup a payment for the 15th of July and he gave me a confirmation number and a guarantee.

The next day I get a notice that my account is overdrawn. Comcast took out the payment the same day. I immediately called Comcast who states they won't do anything since it's not their policy to take post dated checks and the employee who told me so would be disciplined. They would not refund my checking account, the overdrafts fees or even send a letter to my bank but they would credit my Comcast account. My account is completely overdrawn and all the bills I had setup to go through have been returned with fees. These bills would have gone through had it not been for Comcast.

Sales reps came to the door and I spent an hour with them understanding and making sure that I would have a better deal than with Verizon. They quoted me (in writing) $65 a month. Within three months, my bill was at almost 3 times as much, over my original Verizon bill. The also did not wire my house correct either, which was an irritation but after my bill went through the roof, it really made me mad. I have had Comcast in WA for over 10 years with no problems. Here, nothing but problems. They have over 150 complaints with the Attorney Generals office here for the same type of practice. They are crooks and I don't say that often. So, I have had to change again to reduce my bill. But in the meantime, I had these horribly high bills-- just what you need in this recession. I was trying to reduce my cost.

I had a $10.02 balance, unknown to me, when I moved a year ago. Comcast never contacted me. Although, I opened a new account immediately. I never received a phone call or letter. The amount went into collection.

I have been in contact with the collection agency, who told me to file a complaint with Comcast. I tried to do that but Comcast says they have no information on file, so they cannot help me. It seems unjustified to me that my bill went into collections without me even having a chance to deal with it. I do plan on paying this as soon as I receive the bill from the collection agency.

I am moving out of my current residence in about two weeks. Cable service was set up about a month ago for my new residence. I had ordered the service in my name with no one else on the account. My roommate had to call Comcast last night about his wife's account with who he is separated from. Comcast ask him which account "You have three." One of the three accounts was my new address. They verfied that his name and social security number was on the account. He freaked out and had them cancel the install.

Now I never gave them permission to put him on the account nor did he give them permission to put his name on the account. I was at work when he found this out. He called me up and left three nasty voice mails accusing me of identity theft and fraud and was going to have me prosecuted. I had called Comcast. The first person hung up on me and the second asked me "What do you want me to do?"

I had Comcast service in Charleston, SC. I moved to CT in December 2009. At that time, I was due a refund of $118. It is July 2010, and I still have not received my refund. I called customer service department at least 5 times and spoke to 5 different reps (Angelia, Michelle, Angela, Sarah, and Tony). They all promised to look into the issue and to call me back. None of them ever did call back.

I'm starting to think that Comcast has an unofficial policy against issuing refunds; otherwise, I can't explain why in 7 months I have not been able to receive my money back. The refund of $118 has not been received.

We moved into our place in Sept of 2009. On the first week of living here, we decided to get cable TV and internet through Comcast. Six months of making appointments and nobody was showing up to do the installation. One appointment every month for six months and nobody ever called or showed up. So, we went through with Dish Network for cable. However, we still needed internet.

After one last call to Comcast to see about maybe their showing up this time. We called on 7-8-10 and they made yet another appointment for the next Sunday (today) 7-11-10 between 12 and 2pm. They actually showed up. Only this time the tech looked at our wall and said he needed to drill a hole. We said okay. He went outside and called his "superior" who then showed up and told us that even though every house around us had Comcast service that we cannot get the internet here through their company. They gave some excuse about some pole that exceeds a 250 ft limit; some garbage about aerial trespassing.

I requested my service to be transfer to my new address. At first, I was told that a technician was coming on July 6th and I was given a time frame between 8 am to 12 pm. This day, at 9 am, I called to make sure they were coming. At that time, the customer service representative advised me that they were not coming on this day but on July 9th. I explained that I was given that date and I didn't understand why they changed the date without previous notice. This lack of responsibility form Comcast caused me to lose 2 hours from work but they could care less about it and they just limit themselves to say, "I'm sorry for the inconvenience."

Then, I was given a different date which I changed due to personal reasons. The new day for the technician to come to my new address was today, Sunday, July 10 between 8 am and 10 am. At 9:30 am, I went online and contacted a customer service representative via online chat. All this person did was apologize and tell me that they were going to be here. They didn't show up at 10 am. At 10:45 am, I contacted again via online chat. This new representative said sorry for the delay but never solved the problem. It is now 11 am and so far,

I have not received a phone call from the technician, advising of the delay or anything else. I'm cancelling my services with this company for lack of professionalism. In addition, they have been charging me for a HD box when I got tired of telling them that I do not own a HD TV.

My landline and internet connection has been down now for three days. This has been an ongoing problem since we signed on to Comcast's bundle a few years ago. We have been told it's a wiring problem which a tech had been sent out to fix. We've been told it's our other phone in another room (which we do not have). Now we've been told "there's a service problem in your area, our technicians know about it and are working on correcting it."

After 3 days you'd think they'd have figured it out. No customer rep knows who the district manager is for my area so I can't call them to complain. No one knows who the CEO is so I can't call him/her to complain. I am so tired of dealing with customer service. They cannot resolve our phone issue, and it's not just my phone but neighbors as well. You call this service? Comcast should stick with cable and forget about their "phone & internet" services.

I have been a Comcast customer for many years. We do not have many choices for cable providers, so it is either Comcast or the Dish Network. After having a tree limb fall on our power lines, the electric service had to come and cut all the lines leading to our home, including the cable line. Within a couple of hours our electricity had been restored. I then called Comcast to tell them that I would need someone to come and repair our cable lines. I was told that it would be 48 hours to get someone to our home. I was not pleased with this response, but I agreed.

Now 48 hours, 4 phone calls and one internet chat later, I still have no service. I was promised at 4:40 pm today that someone would definitely be out to restore our service only to find out their office closes at 5:00 pm. Now this leads me to believe that this supervisor (Ed) made a promise just to get me off of the phone. I am still sitting here, 3 hours later with no cable service. I pay over $220 a month for all the HD, internet, DVR and special perks of this cable company. This is horrible customer service and if people had other options they could boycott Comcast and put them out of business. I am over these big companies treating the hard working people of this country like this. Now just speaking to the call center, they again apologized for the confusion. So, this is not fair.

In Feb. 2010, I disconnected my service with Comcast to change to another provider. I asked the billing department what the amount would be for my final bill. At this time, I was told that I had a zero balance. Next, I was transferred to the retention department and spoke with Naim who also told me I had a zero balance. On February 19, 2010, I called Comcast again as I received a bill of $82.09. Again, I was told by the billing department that I did not owe anything. Approximately, about six weeks later, around April 2010, I received a collection notice for this amount and called the Executive Office in Atlanta, GA. I spoke with Ms. **** who stated that this problem would be resolved and she had Archie **** from the Executive Office in Atlanta to follow up with me. He assured me that he would take care of this' and that it would be a zero balance on my account. Ms. **** called me back to follow up and I told her that Mr. **** had resolved the issue.

Since that time, I have received three more collection notices, stating that I still owe $82.09 and that this was being put on my credit report. I called the Corporate Executive Office in Philadelphia trying to resolve this issue. Each time, I was told that someone in Atlanta would call me back and this would be resolved. I have unsuccessfully been able to get Comcast to honor what I was told by four of their representatives. The customer service has been terrible. I have left at least 15 messages asking for the Executive Office to call me and when I am able to finally talk to someone, they have insinuated that I was to blame for their mistake. Archie **** then informed me that I have two accounts which was the first time I heard this as most people only have one account with a cable company and that this was a valid amount owed.

I have called several more times but with no response. A few message have been left for me, about 3 to 4, but when I return the call, no one answers the phone at the numbers I am given. They have not apologized for their mistake and stated that they will not take this off of my credit report. Now, no one will not answer my calls or return my messages. They also told me that nothing else will be done' and that I could not speak with the President/CEO of Comcast as they have the final say in this matter. They, the Executive office, handles everything, and no letters, calls, etcetera will past their office.

Comcast actions are deplorable, and I have never seen a company that was as unprofessional, rude, and hostile [their] organization has been. They never admitted that they made a mistake regarding telling me that I had a $0 balance, and even told me that I "deliberately did not want to pay my bill" (Archie Jackson told me this). No amount of reasoning on my part with Comcast could get this resolved, or to have it removed from my credit report. My issue has never been whether I owed this amount, as I initiated the call for the final balance, but the issue is I was told I didn't owe this amount on several occasions. Although I have now paid the bill, I feel that Comcast should be held accountable for their accounting error, and blatant disrespect regarding how they have treatment me.

It is misleading to not tell a customer that they have two active accounts without their knowledge, when I was only aware of the one that I had at my current address. I personally do not want to ever be a Comcast customer again! Comcast has always had terrible customer service and I have complained to them several times over the years about this, but this time they have really gone too far. I am asking you to please investigate this matter. I can be reached, and I thank you for taking the time to read my letter. This has been put on my credit report affecting my credit rating.

After over an hour on the phone attempting to talk to someone in authority, the connection was dropped for the fourth time. What is wrong with this company? Great! You credit me for 1 month of Internet service then have the audacity to charge me a Cut Ed fee? What the ** is that?

We, the apartment dwellers at **, are extremely unhappy with the treatment we received from your "customer service" people during the cable outage in Buildings C, H, and K between Wednesday (6/23/10) night's storm and the time the cable was finally restored on Saturday (6/26/10) morning around 10AM. Several of us, your cable customers, called various customer service numbers and even drove out to the Comcast offices on Protecta, DR. We were told over and over that (a) there was no record of an outage at our address, (b) everyone would have to call in to make it so and that several calls from the same address would activate a "red flag", (c) just because I said there was an outage and at least 24 apartments were affected, "Tony" couldn't take my word for it and each cable customer would have to schedule a repair appointment, individually, to have his/her cable fixed and appointments were out to June 30th and July 1st and on, (d) that I didn't need to get angry since he was only telling me that there was no outage in our area according to his computer.

When I asked for a supervisor, I was transferred to someone called "Nate" who had no more tact than Tony and once again, he told me there was no outage listed at ** and that there was nothing he could do. Earlier that day, Doris **'s (age 81) daughter had called Comcast Cable Customer Service and was told there was no outage. She responded that she had better things to do than call cable service just for the heck of it. The customer service person said there was nothing she could do, so Doris's son-in-law drove to Protecta, DR and was told they would send someone around 2PM. Mid-afternoon Friday, Bonnie ** called a customer service number (she was just at home from the hospital, recovering from foot surgery) and reached someone in Mexico, who told her there was no outage in our area.

Someone did come out around 4PM or so and said "yes, we had an outage". That they had found that there was a short somewhere and he had called for more technicians. He said that he had sent an email and customer service should now be aware of the situation. Then by 4:40, he was gone. I called a customer service number and a very nice customer service person in Woodridge, IL told me that there was no outage listed for our area. If a lot of people really had called, something would send an alert. When I insisted that there was indeed an outage, Maria ** put me on hold for awhile and came back to report that she had called "dispatch", that there was an outage, they were working on it and would work late to get it repaired. Later that evening, when there were no cable trucks to be seen, Bobbie ** called and was told by a customer service person that no outage was listed for ** and that she could schedule a repair for July 1st.

Your internal communications (among and between how many locations?) seem to be totally disconnected from each other. Obviously, several calls from ** did not raise a red flag. Steve ** also called, as did Diane **, and most I've mentioned are in my building. I don't know how many from the other buildings called. When customers call to report a cable outage, they do not appreciate being told basically that what we're telling them isn't true. Since your customer service people can do nothing, cannot contact someone to investigate, cannot seem to communicate with each other, it's apparent that you really do not care about your customers as your recordings say you do. Since it did not matter that your customers (at ** address) did indeed call in several times over 48+ hours, were consistently brushed off and were treated like second class citizens, we protest your raising rates every few months with no evident upgrade in service. We have no other cable options, thus, we have to "take it".

When I offered up names of others who had called to Tony, he said he could not check into that. Why not? We are extremely dissatisfied and still angry with your response to us. We ask you for a response to this and we want to know how you are going to fix your customer service communications and behavior. Why did it not register that there were more than a dozen calls from this address? We look forward to hearing from you and we ask also for a monetary discount on our bills for the grief we were given. It should not be incumbent on each and every customer here at E Bristol, who was without cable from Wednesday night until Saturday morning, to call you individually (as your customer service has told us). Your customers deserve better.

Let me first start by stating that I live in an area where the only high-speed cable access is provided by Comcast. I have continually had a problem with slow speed with Comcast's premium connection. I've called in the past, and every time I am directed through troubleshooting procedure which includes checking cables, unplugging modem, etc. This process works, but lately my speed diminishes on a daily basis. The way I approach the problem these days is to call the automated line and get a signal refresh. Like magic this method works every time.

Given the current negotiations between the FCC and ISP providers and the latest attempt to charge according to data use, I believe Comcast limits my connection speed until I call them. There is no doubt in my mind that I am paying a premium price for a sub-par service. Anybody that tells you that you get what you pay for in this Country is full of it. It simply is not true. Until we get real consumer protections again, moreover regulatory laws with regard to ISP services, save yourself the hassle and call for a refresh signal.

They are persistently overcharging. They have had repeated failure over months to cancel an account in spite of confirming cancellation on the phone.

From day one, Comcast has been a horrible experience with service. We initially signed up for the Triple Play in 2007. After sending 3 different techs on 3 different occasions, we finally got the service we ordered. The out cable line from the Comcast cable box to the house was exposed on the lawn for over a year. We made numerous phone calls before Comcast finally returned to bury the cable. This was a huge safety issue.

In 2008, our phone was shut off. We contacted Comcast and were told that we could no longer keep the telephone number and a new number was assigned to us without our choice. In June of 2010 while reviewing my Comcast bill, I noticed that we were being charged twice for internet service. I contacted Comcast and was told there was an error on the bill going back to December of 2007. The Comcast Rep informed me that someone would be calling me back in two days to determine how the account would be credited.

The estimated amount of what we were overcharged was approx. $1,400. No one ever called back so I contacted Comcast again. The Comcast Rep reiterated what the previous Rep had told us. Finally, someone called us and informed us that we were only double charged from January of 2009. I explained that this was incorrect and wanted copies of all my bills. I was told they would not provide me copies and the that they would credit my account for over $700. The bill makes no sense now as they have entered several credits in various amounts which are difficult to interpret.

Since contacting Comcast in June of 2009, the phone and internet service keeps going out throughout the day. On the evening of July 2, 2010, I contacted Comcast regarding the outage. The Comcast Rep stated someone would be out on July 6th. I explained that this was unacceptable. After speaking with a Comcast supervisor, I was told a Comcast Tech would be sent out on July 3rd between 1 and 3 pm. At 10:30 am on July 3rd, I received an automated message to confirm that we still needed a Comcast Tech. I replied yes. At 3:20 pm, I called Comcast as no one had showed up. The Comcast Rep put me hold and later said the Tech was running behind and that I would receive a phone call in 15 to 20 minutes.

At 4:30 pm, I contacted Comcast again as no one had called. The Comcast Rep stated that the Tech phoned us at 1:10 pm but no one answered. I explained that we have been home all day and no one called my cell phone nor did I have any messages. The Rep stated we would have to reschedule for later in the week. I stated that this was unacceptable. After being on hold for 30 minutes, the Rep stated that he was working with his supervisor to find an available Tech. The Rep stated that I would receive a call back.

I am still waiting. No phone call. How does Comcast get away with billing customers improperly, never showing up for scheduled appointments and poor customer service.

In May 2009, I entered into contract to upgrade my services with Comcast. I was told I would receive cable, phone service and the highest available speed internet service for the price of $114.99 all inclusive (taxes, modem, etc.). I confirmed the price and services with the Comcast representative at least six times to make sure there was no misunderstanding. I agreed to the offer as offered to me by the Comcast representative. I have since been overcharged twice, the first time was an "error" of approximately $30-35 (which was later resolved). My last bill was for $130.31, not the $114.99 I was repeatedly promised. Calls to Comcast (Ann/May?) to resolve the matter were absolutely useless (she claimed the extra charges were for modem rental and taxes, neither of which were stated as "extra charges" by the original representative when I accepted). I had been told each time I asked that the $114.99 cost included everything and a promise of a call from the supervisor from that representative never came.

I went to the local Comcast office on Tuesday where not only was it not resolved, but I was informed I was not even getting the promised highest speed internet either. On 9/14, I called the Comcast escalation department and spoke to David. I was essentially told, 'I'm sorry, but these are our packages and prices and there's nothing we can do". He suggested that I "misunderstood". I find it difficult to accept that I "misunderstood" an offer I confirmed 6 times with their very own representative. I am not being provided the agreed-upon contracted services and I am being overcharged even for the services I am receiving. The "package", as described to me since by Comcast's subsequent representatives (Ann/May/David), is one I would never have agreed to or accepted had it been offered to me at the time.

Comcast and its representatives are practicing price gouging and fraud. I can't see why I should have to pay a bill that is in excess to what I was told six times and is not providing the promised, offered and agreed to contracted services. All attempts to resolve this with Comcast have proven absolutely fruitless.

Update: I received a call from Richard **, Executive Support/Research Specialist, West Palm Beach Region Office of the Vice President ** approximately 2 weeks ago. After explaining my complaint with the Department of Agriculture and Consumer Services against Comcast, he told me he would get back to me next week and they would try to work something out to my satisfaction. No offer was made and today, I received a letter from the DOA and CS claiming they had closed my case, following correspondence from Mr. ** which consisted of false and misleading information on his part. As of 9/2/2010, continued attempts to resolve this dispute with Comcast have met with absolute refusal on their part to honor their agreement.

I have problems after buying a Comcast internet modem, my wired of cable in the house worked just fine but the company could not get signals back from my modem after days of struggles on the phone. So, I cancelled the order and they said if you want to pay a technician we may be able to connect you.

Now continuing to be a Comcast cable TV customer, I cannot get a signal on the new mandated dig converter boxes again. I spend days on the phone getting technician appointments etc. They cannot activate them and said I have to pay a technician to see what is wrong. Of course prior, my wires for Comcast cable to my TV were fine.

Now the point is if you want adjustments to service which are the company's responsibility you have to pay us or you get nothing. Now I am being charged $59.00/ month for about $20.00/ month work of services. When the special trouble shooter set up a technician to visit my house, the technician never showed even though they confirmed on the phone and I waited. They just never showed this is the nature of the service you must pay for what you get if you don't like what you get you can kiss our butts.

Our Comcast service was turned off, so a representative left a notice on the door stating they needed to collect the boxes, my mother called the number on the notice and spoke with John. She informed him of the time that would be good to pick up the boxes, he stated he wouldn't be in the area at that time, but he would be doing another time and he would call her to see if she or myself maybe home doing that time. When he called my Mom informed him that no one was home and that we would take the boxes in to the service center, this must have been on a Thursday. On Sunday my 15 year old brother called my mom and told her the Comcast man had came and he had him gone from room to room with him and had taken the cable boxes. John should not have entered our home and went from room to room with 15 year old.

I thought a person 18 or over had to be present and I didn't think they were allowed to enter my home and go room to room to get anything. I have complaint to Comcast and they said John supervisor would call, never heard from the supervisor. Last week another Comcast representative came to collect the boxes also, the boxes had been taken by John 2-3 week earlier. I called Comcast back again, and ask why was someone else at my home to collect boxes that had alright been collected, when she looked on their system it finally showed up the boxes where returned. The representative was very rude, I was told by her that a Comcast person can enter my home even if the isn't an adult and collect their equipment. I was very upset by their rudeness and lack of professionalism and lack of communication.

Today is June 29, and after 3 hours (no kidding) on the phone since 7 am with Comcast, I was told by different agents: 1. you do no have the right box (incorrect). 2. you have the wrong tv (incorrect). 3. we need to send a technician to fix the problem - will be available in 3 days. 4. 3D is not available in your area yet. 5. It's not a problem specific to you - but several customers..

All within 3 hours... different agents made these statements, and decided that there was nothing else they could do. I was trying to speak with a supervisor who could shed some light on the situation - but agents hung up on me instead. This is a typical example of my day on the phone with Comcast. I'm ready to switch to satelite. Unfortunately our Home Owner Association has a contract with Comcast, which we opted in on when we moved here - anticipating they would be able to live up to their commitment. 20 hours of phone calls resulting in lost work/revenue on my side. Trying to get out of the Home Owners Association's basic cable agreement with Comcast. We do not want to pay for services we no longer get after we switch to satellite.

Decided to reduce my TV service to basic cable, being charged $150.00 (plus the bill) saying there was "an agreement" for another year. Thought I was safer than paying over $115.00 a month for internet and TV, until they told me it has to be paid within thirty days, or both services will be shut off. Called "billing" number and being charged $4.00 to speak with a rep. (added to the bill) and...now I being charged late fees, (pro rated) plus the bill, plus the fee to reduce my services. Comcast is a nightmare.

For people who are on fixed income, and trying to meet their other bills like rent and utilities, and Food. And in this area, there is no one else to go to. Trying struggle on a fixed income to pay other monthly bills, and still can't watch a decent program on TV. Complaining doesn't get you anywhere, I contacted the FCC and tried to find out who makes these fees, and why, and was told its company policy. No other utility company does it.

Thanks for letting me vent.

This was the worst ever customer service. Lack of training. customer service did not know any of the codes to enter, to get there advertised package. Overall " false Advertising". As I am a diabetic this was a emotional and stressfull three hours and dropped blod sugers to dangerios low 43

Feb 25, 2010 my Jeep was stolen from my then address of 301 WIlcrest Dr. from the parking lot. In my jeep was my walletwith my identity and all of my credit, bank, and yes, my social. I filed a police report immediately and waited. my jeep was recovered but not my identification nor were any of my cards or Soc. I figured things would smoothe over, but My everything went crazy and just now able to put things back together. 3 weeks ago I applied for comcast cable and found that there are already accounts open in my name of which I didn't have any knowledge of. I reported it to the police and they instructed me to give my report # to the Fraud dept. They wouldn't take it, they told me all of theses things I needed to send to them by fax... I did and still have not heard anything back...can you Help.. I need my name cleared.

The previous comcast cable quality problem request resulted in a the comcast tech destroying my central cable junction box by breaking off the cable ends to trace the signal. Comcast refused to return calls. When Comcast converted from analog to digital I refused until I could no longer watch any reasonable program. When I had to go digital, we were scheduled to receive the equip by mail ( without having to deal with another scumbag Comcast contractor) He showed up unanounced!. It it now 30 days later and the digital service sucks!

When I use the remote the it takes at least 4 seconds to change channels!. When you hit the button the transmission freezes, then you receive a 2 second freeze frame of another channel and finally the transmission of the channel selected. After 3 service calls the Comcast response is " there is a bad connection somewhere in the area and it is affecting about 30 customers, but we have not found the problem". Comcast is very similar to the old ATT with the attitude of "sit down shut and pay the bill"-But I will soon do the same thing for comcast that I did for ATT and BS (bell south) I

On Monday June 21st, my cable went out around 4:45pm. I paid the bill & was told my service would be back on within moments. By 10pm my service was still off so I called the office & was told with 24 hours my service would be back on since they couldn't send a signal to get it back up from the office. On Tuesday morning, I called to verify what time my service would be back on & was told between 8-11am. I even had a tech call me afterwards to advise the same thing. I called at 11am to see why the tech hadn't gotten to my home yet & was told it would be 12noon when he'd arrive. No one still showed.

I called again at 1:15 and was told it would be Wednesday between 8-11. By then I was very angry because my husband had sat at home all morning waiting on them to come & no one ever showed. When I told the rep this, she said that no one even needed to be home! I was livid at this point. I called back at 3p.m. & was told again it would be Wednesday before my service would be connected. Wednesday morning I called the office again at 9 to verify a tech would be here & was advised they would be here between 8-11. By 11, no one had shown up so I called & requested a manager. I spoke with a man named Chris who said he'd called dispatch & confirmed a tech would be here no later than 1:30pm. No one showed again. I called back for the 7th time!

I asked why no one had come & was advised I had an all day appointment set so it could take up to 7pm to get my service back. I advised that wasn't acceptable but was told that was the timeframe so all they could do is give me a $20 credit on my next bill & credit my time for being out of service. I did not like the service I was getting at all so when I got off work at 3pm Wednesday, I decided to go to the office to complain in person. I was given a copy of the work order when I asked what guarantee did I have that the tech would come by 7pm since I'd been told 3 previous appointment times & no one showed any of those times. She said well you'll get a $20 credit on your bill for a missed appointment.

I told her that I was very dissatisfied & never in the 14 years that I'd been a Comcast customer had I incurred such poor service. Her response was that she was just getting in the middle of something that had already occurred & was only giving me the info she had. I thought that was VERY RUDE. I work in a customer service environment as well & never in a million years would I have told one of my customers that. Needless to say I finally got cable around 5:40pm Wednesday evening but I think something needs to be done about this.

I wasted 3 days of my time on the phone & was told different info each time I called. I was with no service for 3 days & threatened to go to another cable provider but no one tried to escalate getting my service back on quicker. I am still seriously considering going to another cable provider. I work for the telephone company & they provide direct TV for a discounted rate that is alot cheaper than Comcast,but I didn't go with them because I'd always been happy with the service. I definitely am not now!

Once I made that agreement to have them come out, they made my husband wait until 10 pm and then cancelled the order altogether. They had not successfully ported my present phone number but didn't tell him that. When he got angry (time IS money in our case) they wrote the notes down that he was angry and they cancelled the call and the order. When I got back from vacation, I called again to try to find out what happened. They only read back the notes they wanted to. When I set up yet another installation agreement, I reviewed all the items I was signing up for and they omitted the rebate of $250 that I was promised by the other three previous agents.

I spoke to this new agent's supervisor who said that there were no notes about the rebate and that I was not eligible for it. My contention with her at that point was not the actual promised dollar rebate but the unreliability of the promises made by ComCast...PRIOR to even having them as a service. If they were this bad in managing their agents, then I was compelled by logic to believe they would be horrendous when push came to shove and I really hired them and then had a problem. They lost my business due to shoddy business management. The large company they have become have lost touch with its core and its tendrils. I recommend staying far away from them. Loss of time = money. Promises denied accusations that I was making up something I did not.

My service was disconnected without noitce 6/23/10. I am the manager of this community and I am supposed to receive a discount of which I have never had after numerous requests. I made a payment for 2mths on June 4th. When I called today an incompetent rep told me there was not payment made. When I called back they then said the routing number they input was incorrect so it was not posted. No courtesy letter or phone call was made. I made a payment today 6/23/10 approx. 10:00am which cleared immediately by debit card. I still have no phone or digital cable service and it is 12:41 pm This was totally uncalled for.

I was sent letters and even a modem since Comcast was upgrading its system. The letters stated that I needed a new modem and could go online to see the approved list of modems or rent one from them. When I looked at the list, the modem I currently own was on the list. I chatted with someone online about this and they said I would not have any problems if my modem was on the list. Then I received a modem in the mail. I called to ask why I received the modem when the modem I owned was on the list. The lady stated that the modem was indeed on the list and they just needed to verify that I had not changed modems without telling them. She also stated that since my modem was on the list, I should not have any problems.

Comcast must be really off on their budget or they could care less about their customers.

I moved to a new address May 28, 2010. In error, Comcast billed me for my old and new address ($179 & $155 respectively). After contacting them on/around June 15th,I was informed that I would receive a refund for my old account ($113). The charges due on my new sevice had a due date of June 30th. On June 22nd I receive a statement noting my unpaid balance (again not due until June 30th)of $155 and new charges of $146.28 due by July 15th. Customer service advised me that Comcast bills a month in advance for new service. This was not brought to my attention when I spoke to a customer rep. June 15th. I was also informed that my refund would take 4 to 6 weeks to process.

So in the meantime, Comcast wants a grand total of $301.38 by July 15th. Granted, I was assigned a new account # but realistically its a continuation of service NOT new service. It also was a convenient way of wiping out my refund. I requested to speak with a supervisor and was placed on hold. After several minutes the customer service rep. informed me no one was available at the present time and if I would continue to hold. It was at this point I stated I would try again later.

There are several cable wires that lead from my house to the pole. I have attempted, many times, to have these wires either removed or raised. During a recent storm, they were pulled from the house and are laying on the ground. There are small children and animals at this residence. I have waited the entire day for a technician to show up for what I was originally told would be a 2pm appointment. I called the company at 1pm and was informed that this they have until 8pm to show up. I have been in the house the entire day because I am needed to unlock the gate.

i was shut off on sunday night they said because of past due. i paid the 338. plus first months and deposit and still have no service that was 475.00 after cody took payment he suddenly noticed that the service address had 1800.00 in past due i and my roommmate had filed a chapter 7 bankruptcy on everything but the 338.00. he said he would cancel the 475.00 transaction and it would be back on my card that day the 15th of june but is the 18th and i m still without tv and my card still has a zero balance. i cant even call directv cuz comcast has my money. thats a weeks pay. nobody can afford it

After years of having "less than basic" cable we decided to "upgrade." Big mistake!!!!! Leave well enough alone. After 3 trips out to our house (where we have to wait around 4 hours for each visit), we still do not have a functioning "upgraded" cable, and they've also managed to screw up the internet so we do not have internet service either. I would highly discourage anybody from signing up with Comcast. When I spoke to a supervisor about the first mistake, he simply offered, "That was the technician's error." He refused to credit my account or offer anything for the inconvenience. Boycott Comcast until they learn how to provide decent customer service!

I was first charged inaccurately to lease my own modem (as if it were Comcast's modem). I told them repeatedly over about three year's time that it was my own modem they were charging me for. Finally, I took the modem in to show them, and the Cust. Serv. rep agreed that it indeed was not Comcast's property and promised that she would speak with her manager when the mngr. returned in the morning to credit my account. She said she had noted the whole situation and that my credit ($100 +) would show up on my next bill. It didn't and I spoke to many people over the next several months trying to get the issue resolved. Six to eight mos. later, after having to take my modem back in for verification (at which time I canceled my High Speed internet service through them, I was finally credited about a month later.

I only kept my basic cable service until a few months ago, I started receiving calls to pay my bill in full, at which time I requested my cable service to be disconnected and for them to ensure that ALL Comcast services be terminated. Shortly thereafter, I started receiving daily calls either in person or on my voice mail telling me that I still had their equipment (which I had none of), and that I would not only be charged for, but fined for keeping. I told them consistently that I didn't have their equipment and that they needed to be responsible for their own record keeping. I also let them know that the situation had become more than annoying on my end and that they were not welcome to call me anymore. As of today, I am still receiving harassing phone calls from Comcast and their contracting company CRC (?) with the same accusations.

Most other countries hacve a system where the program carries a code, and when that hits the DVR the DVR records, so.. it does not matter if the program is a minute or two late as it records by actual start not 'TV Guide ' start! Simple huh? Elegant too! This also takes care of those situations where you as otherwise find that and extra 2 million years tacked onto a football or baseball game has 'bounced' your favorite episeode of Dora The Explorer' so you have some sweaty jocks instead of cartoonly goodness.. lol

The other major failing is 'series recordings' where one can select 'only new episodes' Fine except that apparently episodes are 'new' for as many times as Comcast decides to call them so!

I want to record 'Curious George Finds the Last Intelligent Person at Comcast'.. I set it up for Monday 7pm - 8pm. It records (bar the end as mentioned before so he never finds this mythical intelligent Comcast person) I watch the show and then delete it. When I come to watch another show I set to record (say 'Comcast - Great frauds of the 21st Century') I find it has not recorded at all? For why? Because Comcast's cretinous cable DVR box does not 'remember' that I have recorded AND watched AND deleted the 'new' episode of the Curious George series recording, so as it appears as a 'new' episode it has recorded it AGAIN and bounced my recording of the other show! So, when is a repeat not a repeat? It's when it is a 'new' episode being shown for the 4th time that week! Of course nothing is ever a repeat in cable-land, it's an 'Encore Presentation' Hmm

So.. Comcast's box can neither record my shows reliably if they start or end late (as they very often do) or make sense of series recordings. Their engineers seem not even to understand the issues, let alone a possible cure, and when I try and bring this to their attention (telling them I am recording them) they tell me 'I am not allowed to do that' and hang up on me.. despite their OWN announcement that 'this call may be recorded' as they do not understand the difference between 'might be' and 'MAY be' where the word MAY gives implicit consent as in 'you MAY leave the table'. What a total waste of space they are. Given that we pay a premium for a DVR box and it is not fit for purpose I smell a class action here?

I asked to have service installed in my new place. I was told that Thursday between 8 and 11 am, the tech would arrive to install my three boxes, internet, and phone. The tech arrived on Thursday close to 3 hours late, smelling as if hed been working on a roof top that was exposed to the hottest sun all morning. Nothing but sweat funk followed him into my home. As he fumbled around my home, he kept telling me things he could not do, like fix a line in my office that would allow the modem to be placed where I needed it, place a DVR in my bedroom as I'd requested, and provide a cord to go from the wall port to the DVR unit in my family room. I thought these were the basic functions of a TECHNICIAN, but I was told otherwise.

All of this would have just been a minor annoyance if the next issues would not have occured. I had to be in my front room to conduct a business call as he was in my bedroom setting up. He seemed to be having a technical issue, and had to contact the main office for a lengthy call to remedy the problem. My daughter walked out of her room and stood before me with a puzzled look on her face. She asked "Daddy, did you say it was OK for him to be laying on your bed?!" Now, this was not just laying on my bed linen, as I said, I was moving, so he was laying directly on my mattress, transferring the aforementioned epic odor to the part of the bed where I normally lay my head and face, as I am known to sleep upon my stomach. So ingrained in my mattress is the smell of armpit, back, and rear end, as well as a bit of mud on the edge.

Originally they offered a new mattress, but the claim was then denied by the contract company's boss, who said to me "that's a bit of [expletive] overkill". NEVER AGAIN! My wife, plagued with Leukemia, cannot sleep in our bed, neither can I.

I have never had such a horrible experience dealing with a company as I did dealing with Comcast! I spent over 4 days calling and emailing people with my complaints and in the end I only ended up more frustrated than ever. I have had Comcast service for 5 years after moving back to the area. My boyfriend and I recently purchased a house so I contacted Comcast to transfer my service from my old home to the new address. I went through all of the details and when I was about finished I was told that there was a do not service flag on our new address. They wanted us to come into their office and provide all types of documents showing that we were infact the new owners of the home. I explained that we both worked crazy hours and that this was next to impossible.

I then asked for a supervisor and was told that one wasn't in the office yet (Monday morning at 9am). I was told I would receive a call back from someone within 2 hours according to operater 92Z since you can't get a persons name anymore. I finally received a call from Michael 3 hours after the promised time. Michael was rude and completely ignorant and kept stating that there was nothing he could do. At this point I am extremely frustrated so I go on Comcast.net and write an email venting my frustration. 2 days later I receive a call from Sandy (supposedly from Corporate Comcast). The conversation went from bad to worse when all she called to tell me was that there was nothing she could do for me (I wasn't asking for money) I was looking for compensation such as a new offer for my inconvenience.

When I threatened to leave Comcast and go with Dish Network she didn't even care! So my final words to Sandy were so basically you wasted 5 minutes of my work day to call me and tell me you can do nothing for me and her response was "yes, I did"! I got off the phone and immediately called my boyfriend to inform him I was done with Comcast for good! He decided to see if he could handle things by actually going in to the York, PA office. When he went in the agent was rude. She let it slip that the charges from the previous owners was for equipment and the address should have never been flagged! So in otherwords she basically came out and said they were in error.

When asked what she could do to make the situation right for our inconvenience and time she said nothing! When he asked why he shouldn't switch to Dish Network she had the audacity to say "He probably should"! This got him going and when he got home he called Comcast and demanded to speak with someone who could do something for him. He eventually reached a Manager in the Lebanon, PA Office who actually listened to our story and was appalled at what had happend. In the end this manager offered us such a deal that we ended up staying with comcast.

So, when you need something done do not call Customer Service or Sandy at Corporate because they obviously have no power to do anything to keep their customers happy, but I do recommend you keep complaining because they can do something for you! Comcast is not a company that believes that their customers are always right!

After 3 years of loyalty and 7 months of trying to get special pricing to lower my bill I had decided to leave Comcast as I got a much better deal with a satellite tv company. I called Comcast to advise them I needed my service turned off. They advised me I would have a $29.95 fee to send a tech to put a filter on my line. I asked to speak to a manager, who informed me the same. I asked where is it stated they will charge this if you cancel? I was advised that it is not in writing but is available on some channel on their cable station. I think this is terrible service. I will NEVER use them again. I will be writing to the company- but also posting all over the social newrok sites. I am so appalled.

After several months of having incorrect bills as well as invalid charges, poor service and inability to have representatives reconcile account, I made my most recent attempt today, June 12, 2010 to correct bill and zero out account. I would cancel the service, but need it and there are few other comparable services to switch to and they cost fees to transfer, new installation as well as have this balance remain. My account had been placed in a past due status and was suspended, but the only bill needing to be paid is my current bill due 6.6.10 that I am tryign to rectify so I can make the payemnt (for the valid bill amount).

Because of the suspension, I was repeatedly routed (after a several minute long automated answering service) to the payment department which is not equipped to handle & reconcile accounts (they can only take payments, nor can they transfer to a department that can assist customers. Supersivors are not able to assist either. I was hung up on 3 times. I became more irate as I had to go through this process, and have wasted 3 hours on my Saturday &still have not been able to resolve the issue. There are bogus "trip fees", misc. installation charges and additional fees applied to my account w/o my knowledge or consent. These charges comprise the "outstanding" balance" on my account, and I refuse to make those payments as they are invalid.

I am concerned that comcast will continue to accrue charges, report to my credit and continue to harrass me over this amount. I cannot continue to deal with them, they have horrible service, incompotent staff and continue to make bogus chrages, alter bills, and even delete bills. Online accoutn management shows differently than the paper bills. It is a complete mess. I am waging a formal complain, for all of these issues, I am a single parent who has to take several hours away from her children on the weekend, the only time she has to share with them, to discuss this bill over & over w/o full resolution and become agitated and I am extremely disappointed with the company as a whole. I am appalled by the lack of service orientation and the inabilty to actuall assists their customers. The amount of time I have had to call, web chat & email with Comcast is ridiculious. I shoul dbe reimbursed for all the time spent on theis matter. I woul dNEVER recommend this service to another customer, the waste of time just to get to a representative through the automated service is enough to complain about.

After having nothing but bad experiences with Comcast cable I decided to switch service for awhile and try something else, we had horrible DVR service with them and also had to jump through hoops when moving 8 miles! When calling up the lady was initially somewhat nice, I informed her that I wanted to cancel my cable but I did want to stay a customer and keep my internet service, I knew the price would go up as I was under a discount which was fine.

After realizing that I would not take any offers to keep their cable the lady informed me that the price to just have internet would be $59.95, which was not what I had been told nor what the website said either. When I told her that the retail price listed on the website was $44.95 and I had no issues paying that she got very rude and informed me that the price I have to pay is the $59.95 and that's that and she's been there for 10 years and she knows. I then informed her that the terms of service on their site said nothing about a higher price nor this being a promotional price, there were only two prices listed...that of a promotional for new customers and the retail price. I then asked to speak with her supervisor, which she fought and became very rude, I just kept asking to speak with her supervisor and saying 'thank you' until she finally went and got him.

The supervisor was initially very nice and listened to my complaint, I told him that I just wanted to pay retail pricing and I'm not asking for any discounts. I just don't want to be charged a "punishment fee" for not keeping their cable. I was told that they can charge whatever they want because the terms of service state you should call comcast for pricing and service listing. The answers from both the initial rep and the supervisor changed constantly, they were clearly grasping for anything to justify their price.

I believe this is completely wrong and the worst customer care out there. Never have I been talked to and treated so horribly. All I wanted was to pay retail and instead was getting cheated and given some mysterious price. I hate to think of how many others are getting robbed by these prices that they choose and you have no way to fight. I was told there was nothing they could do and when I asked to speak with a manager I was told he couldn't do anything either that their hands were tied. I informed them that I would look for another provider and cancel all my services as soon as I could. It was like I was being robbed over the phone and nobody cared. Horrible for a company who claims to be trying to increase customer service ratings.

Past due Billing and collections. They keep telling I owe them $140.00. I opened an account. Found out my roommate already had one. She downgraded due to travel and I didn't need. They billed me I called said my roommate has an account CLOSE this one. They never did I called several times. They left it open and still harass me. I kept calling telling them to close it!

I am upset about company harrassing me about a non-issue from the past. I have used comcast for many years, and all of my families as well. One of your employese gave me, my pre-paid monthly fee back because I was in good standing when I changed to another company. This change was due to losing a job. I had to cut back. This was in 2008. Later today I rebutted this old charged (again) because my pre-paid month was returned to me.

That alone establishes that I was in good standing, and I owed nothing monetarily. I was told Comcast would pick up the box. I was not working during that period. I was layed off. How can your company state that because comcast stated they would pick it up, It is my fault. No I did not make your employees pick up your box within a week, it is not my fault. This has been two years. I paid my bills or I would not have been refunded. I have requested comcast to not harrass me any more. I have requested data from Knology to document when I started using Knology. P.B. there were no other applicable fees or charges. Documents will be provided to dictate and prove Knology start date at my home and how they scheduled appointments and did not show. I will make sure my family and friends knows how they will be treated when they use comcast.

The On Demand say "Error everytime we try to get it on the TV. When I tried to call Comcast, each phone call was dropped - only person I could reach was Moses, on line, and he said he couldn't help me. I asked him for another ph # I could call. Even that one dropped my call. HELP!

Comcast is taking channels away from their basic service then trying to get you to pay 7-8 dollars per month to get them back via cable set box rental. They claim they can change their channel line up at any time so U R STUCK. They have taken away 8 hi Def channels and three other channels for a total of 11 channels, you have no recourse except go to Rabbit ears to get your HI Def Local channels and or go to Sat service.

I have been a comcast customer for many years. Lately am very unhappy with there service. I happen to be one of the unfortunate people that don't have a credit card or a bank account. comcast acts like it is a crime. my bill is due on the first of the month and I always pay it when i say that i am going to pay it, but comcast is very uncooperative with there customers. They act like you are stupid. because they tell you things like they cannot manually access your account. but as soon as they get there money the service is activated, how is that if they cannot access anything. I even had someone tell me once to hang up call back maybe i will have better luck with someone else. that is the kind of people comcast has working for them. Maybe I should sue them for false advertising.

On tv they talk big about how they can resolve any problem and that they are available to you 24/7 but that is a lie. when ever you call there is always a problem and all you get sometimes is a recording what ever happened to talking issues out with a real person. The reason I stay with comcast is because they are the only company that offers triple play service in my area which is Detroit Mi. At and t is working on bringing there service to my area soon when they do it is going to be good by comcast. Comcast needs to revise there service big time if they don't want to keep loosing customers.

I work for the state and get payed the 2nd thursday of every month which usually falls the week after my bill is due but I always get my service cut and then when i pay the bill i get charged all these turn on fees if they would work with me it would not happen. I think it is very unfair. comcast your service in detroit Mi [is bad] big time.

When I signed up for ComCast, I was told the total first bill would be $79 and some change for tv, internet, and installation charges (as well as fees and taxes.) My first bill arrived, and it was $236.28. I immediately called ComCast, and I ran through the list of charges on my bill. The CSR saw there were errors and informed me that she had removed them and that I would see another bill. I never received another bill, but I logged onto ComCast, and I saw that another erroneous charge still remained.

I tried calling ComCast, and the call never connected (it would ring once, ComCast would answer, and then there was silence.) I decided to hop on the Live Chat for answers. I waited thirty minutes. When someone finally came, they couldn't tell me anything. I was staring right at my screen showing what my bill is, and they were telling me it was something different. When I questioned the fee on my bill, they told me that was discounted $20 which...it wasn't. The HSI Standard Install fee was $49.95; however, we didn't get HSI (High Speed Internet) so they deducted $20 and made it the $29.95 internet install fee. I questioned what the fee in question was, and I was told, "it's for reconnecting your cable."

I told them it was a brand new account! They told me, "let me check," and then I was on hold (online!) for another fifteen minutes. He informed me of a different amount than what shows on my bill was for installing service at my home (even though I was given a different amount.) I still could not get through to ComCast's customer service via the telephone. Moral of the story: don't believe ComCast when they tell you (exactly) how much an install will be. Always plan for the amount to be paid to be at least double.

We returned our cable boxes back on May 5, 2010 and cancelled our service. We signed up with WOW. Comcast is still billing us and we have spent hours on the phone with their customer service, who promise that it will be corrected.... It has not been corrected as of today 6/8/10- Over a month. I can't stand this company and I am sick of talking to the slugnutty idiots in their customer service...

On June 5, 2010, I was surprised with an increase of my bill from $66.00 bunbdle package to $104.94. Comcast did not notify me ahead of time for this increase. A month ago, when I went to pay for my bill at Comcast-Hayward, I asked a staff in that office for any promotions. The staff told me that he will give me 12 months premium channel of $9.99 and continue the $66.00 bundle package for another 12 months. When I received my bill, I was surprised that my bill was for $164.99. When I called Comcast, I was subjected to talk to different representatives about it. Comcast refused to honor what this company originally offered me. After I hung up the phone, my interner service got disconnected and I had to make more calls to question my internet service. I spent my whole day trying to resolve the billing issues and technical difficulties that I continue to experience. Today, June 7, 2010, I turned on my television set and I found that COMCASt also disconnected my cable service. I had to call again to find out about my cable service. A technician by the name of Karen, had told me that someone disconnected my service. She has to turn on my service. I was on the phone waiting for half an hour to get a cable service again. It appears that Comcast had been playing with my services by someone turning it on and off.

Comcast sent a techncian out turning off service to various homes in my neighborhood without notice. They said they were cleaning out the cable system, or adjusting there freqencies, power. In order to turn back on my service, they had to send a technician out to check my home system which was working fine. The technician said I had a bad splitter and switched it out. Remember, EVERYTHING WAS WORKING FINE IN MY END until they decided to unplug me from the system. Ex: you go get your oil check which you know is fine and the mechanic switches the oil, 4 to 8 qrts and filter--charging full boat.

I HAVE JUST BEEN TAKEN WITHOUT NOTICE OR WARNING.

Although customer service number states open 24-7 its not. also Tried at 11:30 am today at 800 number and was told customer service was unavailable and to try again. I've sent 2 emails about my erroneous and ever changing bills (not one in the past 15 months has been the same but have never received a response to the emails - last year I spent months speaking to j7-9 different people to correc matter. Never received a logical or adequate response - just kept adjusting the bill.

When I finally received CS using local number they couldn't explain my bills for the past year an a half, had to research and call me back (in my experience it won't happen) furthermore I was tolede that "bundling" service does not really exist as my cable phone and interned all expire at different times although all were installed on same date for same period. was told after 12 months my bundle discount for all three services would go from 89 to 110. Now am told each service is expiring on different months ( although installed on same date) that the basic rate for bundle of all three was never 109.99, is not now and never was. Literature I have from your company indicates that after 12 months bundle of all three goes to 109.99 per month plus taxes and any extra channels ordered. Was told I never had the bundled package. now they want to do the same thing this year as last and charge more than I contracted or was promise.

It gets worse. I asked for an adjustment to my service. The first time I asked - I asked via the chat site. After many questions - the person told me they weren't "authorized" to make billing changes. (It would have been handy had something said that right up front.) When I asked the rep on the phone to make an adjustment, he told me he couldn't (after saying he could), because it might require adjusting one of my services (phone). This company is clearly run by morons.

Internet, cable and phone service has been intermittent or down since our original installation date in late December, 2009. We have placed several calls to customer service and they have reset the modem each time, checked signal strength, and did various forms of diagnostic tests which temporarily fixes problems. On May 15, 2010, after not having phone or internet service for over a week, we finally were able to call customer service. They were to send a technician on May 16, 2010, or at latest, May 19, 2010. No one showed either day.

Again, we called customer service and a technician was sent on 5/25/10. The technician walked in to the apartment stood 5 feet from the cable box and flashed his flashlight. He refused to listen to what issues were had, refused to call a manager, and he was asked to leave since he was let in the home to fix a problem and did nothing. We spoke to a manager on 5/26/10 who stated that he would send another technician to diagnose the problem and would call us back after the diagnosis to discuss crediting our account. On 6/2/10, that same technician came out (even though we were told he wouldn't be sent), but this time he replaced all the wiring and connections in the apartment. He told us that the building was known to have intermittent service - known because a fellow employee lives in the same building and advised him of such. All he said we could do was continue to call when our service is down since the connection and service problem is not on our end but on the provider's end. The manager has yet to call us to discuss crediting our account.

On 6/5/10, out internet was down 4 times in 2 hours, the modem was reset again and we spent an hour on the phone without accomplishing anything, and even during that conversation the internet went down again. Our repeated requests to speak with a manager were denied/ignored, and we have yet another technician coming out on 6/9/10. We have been given reference number CR205503434 and CR207887591. We were offered a one time $50 credit for 5 months of limited service, missed appointments (as "promised" on the Comcast commercials, they credit the account for missed appointments), and we will still have the same issues of limited or no service in the future.

I do not believe that this is a fair compensation. There is no other cable or internet service provide in our area and we are forced to have their service or we would go elsewhere. We purchased cell phones since we did not have dependable home phone service. While this isn't a big deal, we would like to actually GET the service we pay for.

For the year I had them, they gave me the run around about $99/month billing. My contract shows $90/month in two different places. Now that I am cancelled (can one ever get away from those people?), as of Sept. 2009 (I went to Taiwan), they continue to bill me! (While in the lobby, I observed three different people there for no other business than to ask, "Why, when I cancelled service, are you still charging me?") I return in March 2010 and called to ask the same thing, to which I was assured things would be taken care of.

I came back June of this year to find my bill has gone to collections and they are threatening to go to the three credit reporting agencies! Did I mention, while I was gone I had some people from South Korea staying at my house and Comcast came by and managed to get $124 out of them? So, now I am back and I wish I could charge them for all the time I am spending on this most un-American of dealings! I am given a confirmation number for a time that they will call (it has been "escalated"), and I need to be by the phone from Wed. to Fri. in the morning hours. The time came and went to no avail!!!

When I called back they were all apologetic, but happy to set me up with another conformation number for a call back. No thank you!!! Oh, by the way, and this is a dozy, honest! My neighbor across the street, they had them for 1&1/2 months, deciding to cancel. It was easier pulling out your wisdom teeth with a pair of pliers without novocaine!!! The bill reached above $700, so my neighbor made a deal. They said, "split the cost, you walk away, and never bother us again!!!" Comcast accepted this! And now my neighbors do not even want to enter into a class action law suit, should I be able to wrangle one! But, my neighbors stated, if Comcast comes around offering their services for 10 years, and for free, they STILL would not accept!!!

PS I do not think they have anybody in this area code any more. That is, now that I have quit them!

Going to DirectTV.

poor quality, inability to provide service paid for. Difficult to communicate problems through voice mail "Hell" 800 numbers. Ask us to take off work to get service a week later. Unable to meet consumers basic needs for service paid for. lost entertainment time paid for, lost time & effort trying to get problems corrected. Lost competition for services due to monoply standard.

Two days in a row at the same time. 10.30 am. My phone service went out and came back on 8 pm at night. The second time it happened I had to drive up the road to call on my cell phone. A technichin came and said that my cable was loose. Funny it happed at the same time. Today I had the tv show scrambled for 15 minutes off and on. Just now I was watching a show and another shows voice was on. Sometimes the voice just does not come on or it freezes up.

I have attempted for three days now to contact Comcast regarding continual issues with accessing my email through their service. I keep getting a server issue error message. I have been unable to contact them via internet or telephone. The automated message keeps telling me they are experiencing "higher than normal" call volumes. Perhaps this means others are having the same problem. I am ready to drop the service as I have had ongoing unresolved issues with digital cable as well. I feel like I am throwing my money away!

now had 2 different technicians come out to fix my cable and internet. Both failed and left before the problem was resolved. I don;t mind paying $120 a month for cable service but if they can;t fix problems that THEY cause, its not worth the money. Considering canceling and taking the business elsewhere.

I've been with Comcast since the switch a few years ago, I thought Time Warner was bad about things like accounting methods, repair services and csr's who clearly have no idea what they are doing, whether you get them on the phone or have the misfortune to have them come to your home. A few weeks ago contractors fixing my neighbors fence sliced through the cable line, disconnecting all my services, I called the customer service line, told them the problem, and the guy told me he was going to "expedite" the order because I had no services what so ever at that time. Three days go by, and no comcast,so I call back, and they tell me they have no record of me calling at all, and as to the reference number I was given, the operator told me there was always a six digit number, and I only had four...and the real kicker, when I asked for another reference number in case the same thing happened again, she gave me a five digit number!!

When I called her on it she said that was the number coming up on her screen, so that was the one I should use if I had to call back, the next day they FINALLY made it to my house to fix the problem, which they did, only the tech didn't re-bury the lines, and told me I would have to call comcast and have them send another tech guy to do this; that he wasn't responsible for doing this. I just don't understand how these people get away with running a company this way, if I ran my business this way, I wouldn't have one!! Oh and I forgot, apparently according to their accounting methods, me being without my services for four days total was only worth twenty dollars; and considering I pay 150.00 for the bundle package, I think their math leaves much to be desired!!

Today I lost my phone sevice and internet acess for 12 hours. I live in the woods and my cell has no bars. I am 63 and need this service I pay for. Everytime I get a bill the price goes up and the service goes down. This has happened 3x this month

I have been dealing with Comcast for about 6 months now on getting charges removed from my bill. I cancelled their home phone service and showtime service in December. I continued to get billed for it. In addition to these charges, since I did not pay the bill, I got charged with late fees and reconnect fees. In one instance they had credited back some money to me and in the same bill charged me these fees. I told the rep that it seemed like a slap in the face for them to admit wrong in the same statement that they charged the fees. She credited half.

In another call I spoke to someone about getting the last fees removed of 12.00 and it was a very pleasant call. One where she understood why the fees needed to be credited. I just received my last bill and apparently the bogus reactivation fees are on there still. I made another call and the operator advised me that the credit request was placed, but that my service was due to be interrupted AGAIN! Comcast service is included with my rent outside of a DVR and internet modem charge. I'm not sure how they get away with treating a member of such a large account this way but they do.

Please contact them and tell them to stop taking advantage of consumers and to get their billing practices on the right track.

When paying my bill of 162.24 online Comcast took $580 from my bank account. They will not refund the excess. Possible Bank NSF's on bills and loan payments

I think this company is taking advantage of a senior citizen.

After having to reschedule several times within two weeks because techs failed to show up and cust serv hung up on me, I refused the free movies option that supervisor recommended and asked for a free month of service. I was granted the free month of service but then they retaliated by slowing down my internet, phone and cable services.

I am a professional photographer. I usually have to download and upload photos for clients in timely manner. For past 2 to 3 months, I am having internet connection issue. My internet gets disconnected; therefore, my business phone gets disconnected since it is running over the internet (Vonage). Tech from Comcast came to my place and tried to troubleshoot this issue. Every time they came, reset router and it worked but next day I had same issue. Last week one more tech came and said that I have issue with my wireless router so he suggested me to get router from Comcast which I did. I still have issue with my internet connection.

Yesterday and today I called again but still same issue. I am paying for this service but it never works as expected. This issue has impacted my business greatly. I am not able to deliver photos to my client on time which is living bad impression on my clients. Moreover, I am not able to answer customer calls since my phone is not working along with my internet. Since my phone does not work, I have to use my personal cell phone which is costing me money every time I call them and be on the line for at least 15 to 20 minutes.

I am writing to complain about a general problem. It is 7am and half the channels available to me are "PAID PROGRAMMING"! I am paying a Basic cable rate of 63 dollars for Comcast to make profits by removing real programming and put on shill advertising, much of which the producers of usually get convicted of fraud and larceny (See Kevin Trudeau). Why are they allowed to do this, They are charging us to selling us programming they are in return paid to air.

There either has to be a reduction in rates equal to the amount they take in in paid programming or this programming must stop. In the worst Economic crisis in the last 30 years Comcasts profits were up nearly a billion dollars in late 2009. I do not begrudge a company making a profit but isnt this supposed to besimilar to a public utility company, Thats why we let them wire up the cities, The old Mayor of my hometown warned of this type of rampant abuse of the public trust, when cable first came to the City.

Well where to start, I have had many problems over the past couple years more recent the past year. I have continually had problems with my boxes working and with on demand. I eventually gave up for a while due to the fact that i could not tolerate being treated so poorly and not getting the service that I am expected to pay for. Most recently on Saturday May 15, 2010 I went to a comcast office because my hd box was not working getting on demand and one of my other boxes just stopped working completely a few days prior. So I get to the comcast office and there is a door to slide the boxes in (thick glass) and the 1st thing that happened was the lady yelled at me for putting them in the wrong way ????? I mean like I was a child ... the customer next to me felt the need to get involved and said maybe you should have a sign on how to put them in if there is a certain way to do so.

Then when I told her I only need to exchange them for not working , she proceeded to tell me that the number on my hd box did not match up. I told her that is the only one we had and about 7 months (or so) ago one of the cable guys tried to exchange it that was the only time it would have been switched to fix the problem. She said well he shouldnt of dont that and that now I would have to pay an extra 9.95 per month for the extra box. I proceeded to tell her that it is not an extra box , we only had the one hd box and I did not want to pay 9.95 for a box that one of the employees made a mistake on. She said until that other one is turned in I would have to do exactly that. She refused to try and help in any way just belittling me. I told her to give me the box because we needed it and that i would call the 800 number . She said they wont do anything ( as she was mumbling things about hating dealing with this) She finally gave me the box (charging me of course)and then asked me if i had the slip from 6-8 months ago from when he came out to my house .. I told her that i wouldnt have saved something from that long ago -- she proceeded to tell me she saves everything for 7 years, i told her she is a better person than me then!

She sid i didnt mean that then, She was just so nasty to me... so i left and called the 800 number and spoke to a gentleman who was very nice , he took care of the box and corrected the numbers on my account for me and then we found out that nother problem with my account was as follows: When everything switched to digital we were sent a notice that said we needed a box for every tv. I called the 800 number and they told me that i could get 2 boxes at no charge for 1 year. then normal charges would apply. Come to find out they have been charging me 8.90 per month for every box since July. I told him why would I go from paying nothing extra for the tvs which are in bedrooms to 8.90 per month each. He said it loks like they shipped out the wrong boxes , he could only go back and give me a credit for 2 months (about 36.00) but that is not fair to me.

I am not an employee and how I am supposed to know they sent the wrong boxes. I mean they were mailed and I have to assume that they were correct. I have to be honest I never review the bill in detail because I dont really understand it. To make the matter worse when I got home and hooked up the boxes the HD box did not work and now I have to go again and return it. I work almost 60 hours a week and when I m home I have family obligations of taking kids to sporting events and other things. I was told by the lady in the comcast office that it must not be that important of I cant arrange my schedule to have someone come out to the house???????many in todays day and age she has the time ,but i am never nor can I be home for 4 hours at a time to wait for the cable company to come out. She said what about sundays --- i told her no not then either. I mean she is now questioning my shedule. Bottom line ~ I want my bill and cable fixed!

keep loosing signal on these xfinity boxes i was told i had to get. when i call for help i keep getting disconnected on the phone. this is a breach of contract on your part and i am tired of it.

I made an appointment with Comcast to set up a bundle pack. I asked the oporator if I needed a TV during install and she said no. When the tech arrived he said that I did and that he couldn't do it without one. I own a second house 15 minutes away and asked him to wait in his truck while I ran and got it and he said no and then walked out! I called back to make a new appointment and they said to go get my TV and that a supervisor would contact me back in 30 minutes.

After waiting almost two hours I called again to cancle the whole thing. I then switched to AT&T who gave me a great package deal as well as a $50 gift card to say that they were sorry because Comcast was such a let down.

We need to do something about Comcast. They just started pushing a scrolling margque across the top of the TV for anyone on basic cable who doesn't currently use one of their cable boxes. It stays there across the top of the screen and just repeats endlessly....

The message says, "If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order the necessary equipment, call 1-877-634-4434 or go to www.comcast.com/digitalnow to avoid service interruptions. Once you have digital equipment connected to your TV you will no longer see this message."

I obviously don't appreciate Comcast's heavy handed approach at FORCING people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their "digital" offerings so they can soak consumers for more money.

I did not receive notification that service was changing to digital in Indianapolis. I have not had any cable service for two weeks. I ordered the boxes and was told that they were easy to install. We spent an entire weekend trying to make these digital boxes work for our televisions. We had to visit the local store. We had to have a filter removed that Comcast had evidently placed on an outside line years ago. We made 8 calls to Comcast on the telephone tree waiting endlessly and being transferred. One call was 86 minutes and 57 seconds ON HOLD!!!!! We still do not have cable service.

We were promised an 'emergency visit' yesterday and no one called or came to the house. We had to have someone waiting for that visit all day and no one even called to say that Comcast was not coming. Today we had a scheduled visit at 3-5pm. It is now 4:45 and no one is here. I am so frustrated at this incredibly poor customer service. I feel like little David going up againt Comcast the Corporate Giant. Your recording keeps telling us that Rick from Customer Service wants us to have an Exceptional Customer Service. That is so far from the truth. We have been loyal to Comcast for 25 years and spend over a thousand dollars each year for our service. I could not be more upset and disappointed with your company. Comcast has given us the worst customer service we have ever had in our lives!

They love to make us pay more and give us substantially less. I feel that this is unfair to all customers (including myself) who have service from comcast that cannot afford anything else for their famly to entertain themselves with. I won't be the least bit surprised if one day I fall asleep watching tv and I wake up and not have one channel to view while still paying for their services! I feel that this is unfair business practices

first off their attitude stinks when you call,they treat you like your a moron.next they send out idiots to fix the problem nobody knows what they doing.they have music in their ears while working,or on cell phones making personal calls.then they have cables that need upgrading and won't fix them,tv been scrambling,distorted sound,off and on pictures,broken up scenes,been going on for years,yet price keeps going up.Adelphia was better,this company money hungry.

I wanted to disconnect my cable service with COMCAST and found COMCAST made it difficult for you to do so. COMCAST wanted customers to return the "digital TV equipments" before tje service can be canceled. Your email and phone calls don't count.

To begin with, the equipment (a TV box) was not requested by customers but forced onto customers by COMCAST. COMCAST warned the customers they had to use the box, otherwise there wouldn't be any TV signals. Now coming to the time you want to discontinue the service, COMCAST wants you: 1) drop off the equipment at its service center, which can be a long drive from your home; 2) mail the equipment in and you pay for the shipping cost; and 3) COMCAST picks up the equipment and charges you $10.99 for pick-up. After being over-charged by COMCAST for months or years, you cannot escape from them unless you let them rip you off again.

It doesn't make much business sense that the customer has to pay for something that he doesn't ask for in the first place. And the business has the final say if it will discontinue its service. We are not living under a COMCAST dictatorship. We should have the freedom to decide when to stop doing business with it. It shows that COMCAST is doing everything to rip off its customers.

My neighbors called for cable service and COMCAST showed up DUG 2 holes in MY YARD and when they finished they left a WIRE CABLE across MY YARD... i called and asked WHY they ruined my grass and left the cable across my lawn in the open and they said i would have to wait a WEEK so they send someone to bury it. They could of ran the cables across the house gutters like everyone elses cable. It is a SLOPPY JOB and eye soar in front of MY HOME. My gardner will not be able to cut my grass because it it layed out ACROSS my yard! I am VERY UPSET @ the disrespect to others property they could of send someone to bury THE SAME DAY or Rescheduled until they had someone to do the job RIGHT!!!

I recently had to view my bill online. I transfered my services from another physical property address last year. When I logged in to view my bill I saw last years bill that showed the account paid in full. When I contact customer support the employee should have taken care of switching my email address to the new account. Since they did not I was reassigned another email which I have know knowledge of and do not have access to.

Not to mention that now not only do I have the inconvenience of not being able to access my email I also can not change my email address on other sites if I have forgotten the password because they will send it to the comcast account that I can't access. I have stayed with this company due to the inconvenience of having to transfer my email address. Well I might as well switch companies now that I have to set up all new account with every company I do business with online.

Extremely frustrating that I can not access bills, accounts and emails. Lengthy amount of time trying to find and transfer email address when you no longer have access to the email account that you have used for years. Due to the fact that comcast lost my address in cyberspace and can not correct the issue. I think everyone should switch companies. Because comcast personnel are not knowledgeable about their services or helpful to consumers.

Then the modem starts acting up. This happens about once a week, I call and am told to disconnect the cable and power for 15 seconds to reset it. I continue to do this for another year. I call whenever it doesnt come right back and get told there's an outage or some reason. Finally, on one of the calls, I'm told on their end they can tell the modem is fried and schedule a tech to come and replace it. Tech comes, it's replaced, works ok for about 2 weeks, then happens again. I call again and finally get someone who knows what they're doing. I am told it was not the modem, from what he could tell in all the notes, it was the line. So he schedules another tech to come and fix the hookup (that I was being charged the extra $8.95 a month for, no less). Since then, no problem with the internet.

Now an issue with the replaced HD DVR. Descriptions in the guide do not show up and the On Demand menu does not appear. I call, they schedule someone to come with a replacement. I wait, no one comes so I call. I am told the dispatch was canceled on their end because my account is past due (by 10 days) but I can take the box in person and switch it out at one of the offices. I have waited to pay this bill until services were fixed because I am tired of all the problems, and am waiting to see if there aren't too many trees so I can have Directv instead. I vent to the CSR, and say I atleast would have appreciated notice that it was canceled. She issues me a credit.

I have had ongoing problems with comcast since the start. They over charge for everything, nickel and dime everything, and have awful customer service. I pray to be able to switch to satellite!!!

We started service(telephone/cable/internet)on 2/27/2010 with Comcast. For some unauthorized reason Comcast opened two (2) accounts with two(2) account numbers under our name.I called them as soon as I discovered this error (we received two (2) bills in the mail on the same day).They told me they would forward the information to the accounting dept. & it would take 5-7 business days untill one (1) of the accounts would be completely deleted from there system. They informed me which account number to use. i also told them that I had made a payment already over the phone with my credit card.

They discovered the payment got credited to the account that was to be deleted. They told me since the account was to be deleted, I would be mailed a check for the payment I made to them. I told them to just transfer my payment from the deleted account to the other account. They told me they could not do that. I also wanted to order a router. I was now told, because my account is showing up as "PAST DUE ACCT" i would not be able to place that order until my account was brought to current. I ALREADY made a payment! It was not my fault they applied my payment to the wrong account. There was no option on the automated phone system to "choose which account to make a payment to"I was told by the installation guys that worked for Comcast, that i could get a router free through Comcast but just pay $9.95 for shipping.

I was quoted over the phone, a $15 charge for the router but when i mentioned the price the installation guys gave me, they hesitated but told me that was correct.I received the check in the mail for the full amount i paid over the phone ($174). Ive made two (2) payments (a toal of $401)to Comcast since I started service on 2/27/2010. My bill every month should be $160. I can see my first bill being slightly high due to installation & new service charges but, they keep sending me a bill for the account that was suppose to be deleted in 5-7 business days. It had now been almost a month!

I called again to inform them about the whole mess up & i was basically told there was nothing they could do about it & I owe another $401! I asked to speak with a supervisor because they were not understanding what was going on & i needed to speak with management about this problem. I was placed on hold for five (5) minutes. The same person got on the phone & told me "there was nothing they could do for me". i have all the names & dates & times I spoke with people at Comcast.AND ive gotten notices "Make payment before service is shut off". Im going to be out $400 + because Comcast is double billing me.

I previously had a comcast service for $25 per month. A few month ago, all of a sudden our service was interupted. I contacted comcast and they told me that I had to upgrade my system which I did and I greed to pay about $36 per month. This month all of a sudden I received a bill for $67 from comcast. The salesperson of comcast specifically explained to me over the phone that the charge would be only $35. When I complaine I was told that I agreed with $67 after a few months. This is an ouright lie by Comcast. I never agreed to pay $67 either implied or expressed. Shame on comcast, their conduct is unethical. I guess they do this without any shame or fear of Federal Trade commission.

I signed up for the Comcast 3 bundled deal with a free netbook back in early August 2009, and till today I still have not received the free offer netbook Comcast promised. I called Comcast on 09/30/09 to follow up on the netbook, and they said have to wait for 3 months. I called again sometime in Nov 2009 and on 01/07/10. The rep still have no records regarding the netbook, and asked me to check on checkmyrebate which left me nowhere either, since the check rebate site always was showing "no records". So on 01/10/10, I called Comcast and the 800 numbers on checkmyrebate, and still none of the reps have a clue or have info regarding when I'll be getting the netbook.

Today, it's almost May 2010. Yet, I still have not gotten the netbook and none of the Comcast personnel can help, nor have info, nor have a clue regarding this offer. This is really getting frustrating and annoying. I really feel I'm being cheated by the Comcast free netbook offer just to get people signed up with them with a 24-month contract that you cannot break. I really believe this is really not a good business practice for such a big company like Comcast, and I really do hope someone could help me solve this issue along with the rest of the people that are having the same or similar complaint about Comcast online. Thank you.

I was told in January that I wouldn't get a bill for 5 months after the service was activated and installed. I have had to call Comcast cable out to fix the installation and the reps told me that I would not only get the total install credited but also credits for other problems with my account. There are many calls to Comcast made by me because the credits weren't applied to my bill like I was told. I was also told today that with new service, they do not interrupt services until 3 months had past with nonpayment. I was told this because I complained about the bill coming in January when it was told to me that it wouldn't come until 5 weeks after the install on Jan. 2. So that would make the first bill come in February.

My service is now turned off and this isn't the end of April yet. I have been making payment and the credits that Comcast has applied are also payments. So my service should still be on. I have been trying to resolve this Comcast turn off situation and I believe Comcast is at fault and my service should be immediately restore. I talked with Jennifer, who is a supervisor, today and she said that my bill for 4 months of service should roughly be $887.00. I asked her to calculate with me the amount that I had paid with the credits that she said she saw and then subtract that from the $887 for the 4 months service. $126 was paid on Feburary 12, plus $306.70 paid on March 12th and the credits that Jennifer said she saw was about $165.00.

If you calculate all of that, it equals $597.70, subtract that total from the $887.00 that Jennifer stated is the roughly totaled charges for my 4 months and that leaves $289.30, which would be due in May not April. Per the only suspension letter I have ever gotten, it stated that if I paid the $306.70 by March 17 and it was received by no later than March 21, my service wouldn't be interrupted. As you can see, that payment was made on March 12. Please restore my service ASAP.

I subscribed to Comcast DVR service about 2 years ago. Since that time, I've had to have them replace my box 3 times due to its problems. The last box they issued me last week will not record the last 30 seconds to 1 minute of any program I attempt to record. Often this is the most important part of any program. I just called, and their answer was "Yes, that happens sometimes."

This is unacceptable, as it happens on every program whether it's a pre-programmed recording or if I just press the record button to get a program in process. I have been a Comcast customer for about 10 years and also have a business account with them as I'm a professional web designer. They take about $200 of my money each money, and this is the best they can offer.

In my opinion, the big wigs sit up in some home office, raking in the bucks and don't care what the customer is experiencing. They ought to be made to do better. I will probably discontinue my service, buy a TiVo box, and subscribe to this service.

I have been with Comcast for many years. I had a problem with a set-top box and tech support told me to swap it at their office. Not only was I given a non-functional device that I had to swap during a second visit, they told me my rate was going up more than $50 for the same services I have had for years. They told me that the rate I had been paying for years was incorrect and I would be required to pay at least $50 more per month.

They have lied many times in the past and I think they are lying now. I continue to pay the old rate ($174.35) but I am afraid of retribution. Giants can be mean and vindictive. What can I do? Thank you. Although the services provided by Comcast are fine, their pricing is not competitive and I will be forced to reconfigure everything (at my expense) if they do not honor their earlier commitment.

On three separate occasions, I waited for someone to come bury my cable. I had to be here because I have dogs in the backyard, which I explained to them. The first two times, the technician called me and tried to get me to come home from work because he didn't want to work that late in the afternoon. He didn't show up for his appointment and then lied to Comcast and canceled my appointment.

Then Comcast made another "appointment", this time it was a window from 8 am to 7 pm on a Saturday. I waited all day. Did they show up? They did not. Each time I called to complain, I would talk or "chat" with a customer service rep who would read the same useless apology from the same useless script. Their "chat" customer service was awful. They were clearly using a script and had no idea what time it was here.

Comcast is the most terrible cable service provider out there. I encourage everyone to go with Clear, Verizon, or any other service available. First, I did not realize that every time a technician came out to fix a problem that I would automatically incur a service charge. Why did I not think I would incur a service charge? Because the problem was Comcast's fault from the beginning. When I first chose Comcast as my service provider (which may change in about 2 weeks), I had a technician come out to install a cable.

Unbeknownst to me, the technician proved to be incompetent and did not wire my house properly. Time passed, and my internet connection worsened. Thinking it was my router, I happily accepted a Comcast router (that I paid a $10 shipping fee which they neglected to tell me about). The problem stopped for a time. After some bad rainstorms featuring high winds, the problems began again. Thinking I could call Comcast for help, I decided to do so. They sent a technician out. He was a great tech, and he fixed my problem by re-wiring the faulty wire. He told me that the initial tech sent out had not done the job properly and so the wire had become loose through wind, rain, snow, etc. (you can imagine Philadelphia winters). So, in the end, I am paying an additional fee (that I am not happy about) for something that was not my fault to begin with. Thank you, Comcast, for your spectacularly terrible customer service.

The salesperson stated there was no installation fee. Comcast then billed me a $99 installation fee. I communicated with 2 customer service agents who both said they would take care of it, but did not. The third agent (retention agent) stated they would not waive the fee.

I do not have service or account with Comcast. There's a service box in the right corner of my backyard. This box is used to connect cable and phone service to the other three homes that is adjacent to me. I am a Dish network customer.

I went out to look at what needed to be done to repair my gate on February 12, 2010. While I was out, the meter reader for the gas and light was reading the meters. On February 13, 20010, the gate door was remove and repaired for the third time in 6 months and lock. On February 17, I was sitting at my desk and heard the gate swung open and close. Somebody busted the gate open. The next day, I wired before the gate close. By Saturday, the gate was swinging open and closes again. My mother is their 24 hours a day. That Saturday, I ask my neighbor and mother, who entered the yard. They told me that Comcast was there three times that per week.

I called Comcast about a repair and spoke to ** @ 9:4 am on the 1st of March.

I called on the 4th and they said that will try to cancel our savings . I called again on the 4th and they said that they will call in 48hrs. I called again on the 8th. I called again on the 10th at 4:32pm and they gave the direct number to **, a claims representative. He never answers my calls. On April 7, I spoke to ** but until now, I have not gotten a response about repairing my gate.

One of the Comcast employees continues to enter my entrance gate to my backyard by force. My mother is home 24hrs.

Comcast is encrypting channels and lying about how/when/why. They claim the FCC mandate required that they encrypt (i.e. scramble) channels like A&E, Food Network, USA, Comedy, History, etc. They are claiming I need to purchase/rent their descrambler equipment to receive channels which I pay for and which I have received for years. I pay for the "extended channel line up" which includes the above channels, and I am not able to receive these channels.

When I called to complain about the lack of service, I have heard every ridiculous excuse, from "sun spots" to "satellite upgrade" to digital-to-analog FCC mandate, etc. Their DTA (descrambler) box negates the use of my new digital TV features such as picture-in-picture and HD signal quality. Since my TVs are digital, I neither need nor want their digital-to-analog converter (DTA) boxes.

The nationwide announcement about the analog-to-digital signal conversion, stated clearly that consumers would need the converter box only if they had an analog TV on an antenna. Comcast required the converter box for any analog TV. This is far beyond the nationwide announcement. Now Comcast is claiming that I need a converter box (which I now understand to be a descrambler) regardless of whether my TVs are analog or digital. Most of all, Comcast has been very dishonest about what they are doing, claiming all of their requirements are actually a part of the FCC mandate.

Note that when I tried Comcast's converter (DTA, descrambler) box on my digital TV, it caused my TV to receive 1 analog channel and 0 digital channels. I currently get less than 1/2 of the channels that I pay for and I get nothing but ridiculous stories from Comcast about why. I would think that A&E and Food Network, etc, would be upset to know that their viewing community has been chopped to pieces by Comcast's dishonest/scrambled service program. Please help.

I've just discovered an additional charge on my bill for Comcast Performance Plus. When I signed up, the amount was supposed to be $42.95 a month but later they added this additional $10 fee for Comcast Performance Plus without even asking or telling me about it. The charge is hidden that when you have paperless billing, you can find it but you really have to dig for it.

The serviced provided did not meet the advertised product. The company also disregards what they advertise and have you purchase, therefore making you spend money for nothing. I was overcharged for base services and had to buy other products listed on their website, and they will not acknowledge their mistake, nor credit my account.

1st issue: I had Comcast internet from my work for about 3 yrs, then my job decided not to pay for our internet any longer. So, they gave us a choice between transferring the connection to our name or shutting it off and calling ourselves to turn it back on. I told them to transfer, but when they finally did it, it was in mid month and there was no email or regular piece of mail going out, notifying us of what speed we were paying for, what date it was transferred, anything. I got a bill saying that I owed $200+ for the first bill because my company didn't pay for the full month and I owed for a month and a half. So, I went back and forth, finally, saying that you can shove it because I was never told by anyone what I was supposed to pay. I mean you don't walk into a dealership and just say I want that Porsche GT4 without looking at the price, right?! So, I returned the modem and moved to another address.

Issue 2: Comcast equipment retrieval department is calling me, saying I never returned the modem. Two months of this! The rep asks if I have my receipt. I said "from what?! 2 months ago?... NO! " I asked why they can't look up to see what the other Comcast reps can see because they said, I have no equipment still, under my last address and they said because we can't see their records... hmm. Now, that seems to me, that the equipment department should be the ones with the most recent data... am I crazy?! The calling continues....

Issue 3: I got home and my bedroom television that I have set all the channels that it will get, is missing about 30 channels. This is in the new address that I moved in... So, I rolled my eyes and called 1800comcast and talk to this rep that told me that I'm gonna need a box to get those channels now. I said that"s **. I opened this agreement with the idea, that these were my channels, but no... he said that they've moved those missing channels to a digital package and I'll need a box, thinking I'm going to have to pay more a month for each box I get **. So, finally after raging this idiot he said "Well, you can just go by the Comcast store and get "as many as you need" for your house". "As many as I need", so I said "okay" and hung up. I just got back from the Comcast store today and you know what the lady behind the counter said?.. "You can only have two, since your DVR is a box and a DVR is considered as 2 boxes and my plan only allows 4 boxes... sigh... So, I just said give me the ** boxes and took my happy ** in the car and drove back to work **.

Bottom line, nobody at Comcast knows ** is going on. Nobody! They are a bunch of liars and I can't wait for the day that they have competition, because I'll be the first one to switch. By the way, this was over a 3 month period that I've been dealing with all of this.

Physical damage was to my brain and all the time that I spent on the phone that I will never get back... I could've been having sex or scratching my **.

Well, I've just got Comcast. Now, I wish I never did. Each time I called in for help, I got the runaround. I'm going to have to look up another telephone and internet service but come on now. if you cannot help a person, don't act like you know what you are doing and you don't. Comcast, don't do it. It sounds good, but it is not.

Comcast breached my privacy and put my personal security at risk by setting up my home network as a public wireless network which was accessible by over 14 other computers in my immediate location and also published my phone number after requesting that it not be. I have asked to speak with a supervisor on 5 different occasions and have either been placed on permanent hold, hung up on or told I would get a call back which never happens. I am very concerned that they can be so careless with others privacy and security. This resulted in hours and hours of stress and possible identity theft.

I moved from Novato to Santa Rosa. When I set up my Santa Rosa service and spoke to a rep by phone later, I was told they would use the same account number. This turns out to be false information. I made payments by electronic banking to the same (old) account number for 4 mos. with no problem. In March I got an overdue notice for 2 mos. service, then paid the overdue by electronic banking. They marked my account overdue nonetheless as it was paid to the old number. Only after repeated phone calls do I find out that in fact I have a new account number. They also did not send paper bills for the last 2 mos. or at least I have not received them.

Today I found out after 20 min. on the phone with their collections dept. that they have sent me a refund check for the paid amount sent to the wrong acct. number, and so I still owe them. I paid this amount by credit card. I also asked about a promotion I should be eligible for, but I am told I am not eligible because my account is overdue. I work with Comcast on behalf of my clients and the universal sentiment is that they have no idea what they're doing. In my case now I have a record of not paying on time, which technically is not true as I did not receive a billing statement, nor did they notify me of the overdue for almost 2 & 1/2 mos. I have repeatedly tried to get them to send notices to my main email account (not Comcast account, but domain mail) and they say fine, we'll do that, but it never happens.

On March 30, 2010, I paid my bill but meant to pay only the past due. The entire amount was paid. So I called and spoke to a very nice customer service rep from the Caribbean. I can't remember her name. She took my information and submitted my request for my bank account to be credited. On April 7th, I called to find out why my account had not been credited and she said that it was not yet. So I waited another week and I called today, April 14th, and I spoke with another rep. Never at any time when I spoke to a woman did she say that she was resubmitting the request for my refund. She then passed me off to billing because she couldn't give me an answer as to why my account hadn't been credited.

So I spoke with another rep and he tells me that it is still sitting there waiting so he was doing another "ticket". I was none too happy then. I asked him, "Why are you doing it now when it should have been done the first time, then the second time and now your doing it again? I asked for supervisor. He was clueless. He could not give me an answer. I told him that I wanted an answer as to why it has been two weeks and my account has not been credited. He could not tell me. I asked him why he could not call the billing dept. He said that the billing dept doesn't handle it. I asked him who did and why can't he call and find out what was going on. He said that that office is "blocked" and he could not call. He kept insisting that it would take 3-5 days from this date to get my refund and I insisted that it should have been done on the 29-30th. Why is it being done two weeks later? I have the ticket numbers and confirmation numbers if needed.

I am forced to go with Comcast in our area as we don't have another provider. When I first moved into our home 8+ years ago we had AT&T cable and was very happy. They removed service from our area so I picked up the only provider in the area, Comcast. It has been one headache after another. They charge me for things they cannot even explain (one time fees). Their packages are filled with a bunch of junk channels with just a few you may watch and that's all part of the package which you pay for.

My Comcast bill is always close to $150 for what amounts to basic channels. We have had a box in a separate room we are paying for that they have not been able to make work, one excuse after another. Isn't there a way to give people like me a choice? It's pretty bad when your cable bill is higher than your electric bill. They bundle packages together that forces you to pay a higher price for your cable. We should have a choice as to what we want to watch without being forced to pay for a bunch of junk!

Everyone was told when the digital conversion took place last year that we had to get rid of our old analog sets so we could view all but the pay channels. Now this year, Comcast comes back and says you will not be able to see anything but basic cable without one of their digital boxes. They gave us three but we have a large family and have to pay monthly for more. Just another fee for them to make money off of. Now we are paying for a service we can no longer watch on all our TVs throughout our home without paying Comcast's extortion money. More cost for cable TV. People in older homes having to load up receptacles to add on powered converters.

I cannot give specific names because we have dealt with a number of customer service representatives and supervisors since August when we began service with Comcast again reluctantly due to not having another provider in our address. We have had one problem after another with this company with constant hidden costs added to our bill, violations of our contract that to this day is not at the price we signed up for. Comcast members give us numerous excuses every month why they charged us all these different costs.

In the beginning, they made us sign a second contract because they lost the first one, thus, raising the price by a third of the cost. We have numerous problems with the service; six technicians were later at our house and they gave us one excuse after another again as to why our service is still problematic. Our current issue is still a bill with overcharges which is still not at the contracted rate and a picture which is regularly freezing. Their own technician stated that our problems now with viewing are due to the lines outside needing replacement. The job needed to be completed in 48 hours due to it being a violation of some state code.

A week later, after they asked us to give them access to our backyard to fix the problem, they have not done anything and when we call them, they stated that they have no record of this conversation by their own technician and supervisor even though their technician was at our home. This problem has been going on for about a month and now they are telling us that they need to send another technician out to evaluate the same problem. Basically, this is a repeat of what had already been done with no resolution.

We are concerned that Comcast has formed a monopoly in service in this area and is often allowed to get away with very unethical practices. We had Comcast a number of years ago and left their service due to similar billing and service issues. It was to the point that I honestly considered getting an attorney. We were stuck to use them again due to the company; we are not being allowed to have service in our area. I have spoken with many other users of Comcast who reported very similar issues with no resolution. What is a consumer like me supposed to do with a company that can get away with constant inconsistencies in what they say and do? They overcharge people, they violate their own contracts and give every excuse as to why they can do that.

Recently, they were charging people $8.00 for the box and if you wanted to use the box, an additional $7.50. It is a hidden cost that most people would not understand that basically makes the user pay $15.50 for the box on each TV. They are charging for the service, the use of the box, and the signal to the box. It is a duplicate cost which brought them in millions of dollars.

We called them on it and were told by Comcast that they were no longer going to charge this and would remove it from our bill. As in previous bills, the adjustment and credits have not been made. Me and my husband have taken time off work to be here for their technicians who have not resolved the issues that we have. We have continuously overpaid since August with not one correct bill since then. I have been promised a credit that I am still waiting to see on my bill.

Comcast is dishonest! Within a couple of weeks after my triple-play "promotional rate" of $141 ended, I called them to see if there were any other promotions I could get on. I was told there were by a rep from their "Customer Retention" division. He told me he would put me on a $122 (and change) rate, and it would be effective as of the end of my promotional rate.

I also got a letter from Comcast, 2 days after that call saying that "as a valued customer", I would be getting at $10 triple-play credit for as long as I maintained my current level of service, and a $25 "valued customer" credit on every bill for the next 12 months. Turns out the total $35 credit reduced the "regular" charges to, guess what--$122! I thought I was getting a "deal", but it was no deal because I was just getting the reduced bill for being a "valued customer".

But when the bill came, it was for $157. Called Comcast and was told that I was not on any new promotional rate. IOW, the rep lied or was incompetent and did not put me on the new rate. I mentioned the letter I had gotten from Comcast, and guess what the rep said? "That letter was sent to you in error!" At that point, I exploded, which I rarely do on the phone. After that, she said (again) that I was switched to the new promotional rate. But when I accessed my bill online, it was still just short of $157.

Talked to another rep and was told that my new bill was $113.28. I asked if that's true, why does it still show $156 and change when I access it? She said the credit would show on the next bill. Bull feathers! As as result of this exchange, I terminated my auto-pay, which I've had for many years, to prevent Comcast from taking more out of my bank account than they're due. I instead sent them a check for the $113.28, which they cashed a couple of days ago and my account now shows a balance of $127 and change. In addition to the credits I was supposed to get, I had called a Comcast technician to investigate a problem with our TV reception. He arrived late, and told me there would be a $20 credit on my next bill. No such credit ever showed up.

I have a bill 594. I put in mail for 500. They are saying that they never got it. I am SSI, so I only can send one payment a month. I did not even pay my rent because of this bill. The bank is doing a trace on the money order. Please help us. I can send a payment May 1 for 500.

Contacted Comcast customer service option "downgrade or disconnect service". When greeted, the customer service agent quickly began quoting to me that the law required this or the law required that very matter-of-factly. The last thing I wanted to have was a lecture from a twenty-something little twit that has no clue what she is talking about, but simply gone through her 3-day training seminar at Comcast. Bottom line: I have moved out of state, will not continue service, nor do I plan on paying for a contract they say exists but cannot find a copy of a signed document. Suffice it to say I will not do business with Comcast ever regardless if I have no other options.

I scheduled cable service to be installed around 9-12 on a Tuesday morning. No one ever called or showed up between those times. I called Comcast to find out what happened and the rep said the tech noted that he could not find my location. I asked why he didn't call me and she replied that he did and I did not answer which I thought was strange as I had the phone next to me all morning and I made no calls and no other calls came in. The rep said she sent an email to dispatch to try to get someone out to me and would call me back in 20 minutes. 40 minutes later, still no call.

I called back and the rep said that dispatch had not responded and she would call me back in another 20 minutes. At this point, I am getting furious as I am wasting my whole day waiting for the tech. She said she could reschedule my appointment and I stated that I should not have to do that as I already had an appointment that the tech did not service! She said the only thing I could do then was wait for dispatch.

Finally, at 4:30 in the afternoon, a tech shows up to install my service and he did not even have the correct equipment. I had ordered two DVRs and he brought one regular digital cable box! He said I would have to make another appointment to get the DVRs that I ordered. Absolutely, I'm just fed up. I called and made another appointment for today 9-12. Surprise, surprise, no one showed up and no one called.

I called Comcast to find out what happened this time and he informs me that there is no appointment scheduled on my account! Seriously?! This is such poor customer service! These people have no idea what they are doing! If another service provider was available to me, I would change companies. Unfortunately, Comcast is the only provider for my location.

If I want cable I am stuck with Comcast! So as of now, I have another appointment for tomorrow. I asked the rep to send me a confirmation letter for my appointment to my email. He said that their system wasn't capable to do that. Are you kidding me? So I say, "Okay, can you just give me a verbal appointment confirmation number then?" I got the reply of no to that as well. Honestly, I don't know how Comcast stays in business! As for my appointment tomorrow, I won't hold my breath!

We had been long time Comcast customers who always paid on time. However, we were traveling overseas and had difficultly getting payments to Comcast. We missed their notices of late payment. When we did pay the amount in full on our return, Comcast had disconnected our services and released our telephone number of 14 years. They could not restore the number for us as it was "out of the pool."

Comcast cable would not fix my cable, out of service for a long time. Supervisors need to do a good job. Misael supervisor is not solving my problem. I have no cable for over a week and none available to come out.

Comcast Local Edition Program segment doesn't cover my area where I live and doesn't represent a DSN (Distant Market Network). It interrupts HLN channel at an inappropriate cut off. When Comcast Local Edition isn't on, it cuts into HLN last segment program two minutes after it started because of Comcast local commercials. HLN denies that Comcast should do the cut in late into their segment shows and denies they should do Comcast Local Edition.

Loss contracts of other residents to Satellite. Local channels by Comcast requires a converter box. Comcast also dropped local channels in my area and we have in result higher cable bill.

I was calling to let them know about a problem with my bill, a charge of a movie that I did not order. After contacting the Augusta, GA office, this customer service person named KC was rude and told me to shut up and listen and let him finish his sentence and proceeded to call me a liar and say I ordered the movie. First of all, I have been a loyal customer with Comcast for many years. Second, I am in customer service myself and would never treat a customer in this manner. I spoke with a supervisor, William and he was not any help either.

They created my account but stated they could never do that again and would note it on my account. *** people. You could tell by my account I never ordered any movies for money. I only watched free movies, period! I think it is time for people to go back to the basics of customer service. Learn how to treat a customer. And to all you, young people, without customers, you have no job and no paycheck!

The television freezes up. Internet service does not work, on demand does not work correctly. Service technicians have been here several times in the past eight months, but problem returns hours after they leave. When I go to use on demand it does not work, and if it does it will not work for 2 hours straight. comcast has done nothing but increased my bill to $190.00 per month and then they critize me cause its working when they arrive. when i call about it they make me go thru the same procedure of resetting the box etc. that takes about an hour, but no results.

I have been harassed by Comcast and threatened to have my internet disconnected for supposedly too much internet usage. They shot an obscene number of gigs which they are claiming my family uses more space that my hard-drive even contains.

I was told when I signed up for Comcast that there was no limit to downloading and just for the record, I do not download anything illegal. If I download something it's because I payed for it or I download virus protections and software updates. When I asked to have this sent in writing, they completely denied me. They said that they don't send that stuff out! If they are not sending their customers download limits, then how are we supposed to know? They told me whether or not I pay for it, they don't allow it. Isn't that a breach of contract under Comcast's fault?

I use my computer for business purposes the majority of the time and I have a disabled child that is computer dependent because of severe handwritten skills; he needs the computer. Comcast and their phone operators did not wish to comply with my requests at all. What can I do and what are my rights?

Back on March 15, 2010, I spoke to a CSR named Diana via the internet on Comcast's website to address the issue that Comcast sent me a letter threatening to disconnect my services. She was to have made a notation on my account that a payment would be made on my account on March 20, 2010 and there would be no disconnection. There was never no disruption in my services and they promised payment was made on said day in the amount of $50.

I then received my bill (billing date 3/20/2010) with a late payment fee and a reconnection charge. I called Comcast on April 1, 2010 and spoke to a supervisor named Brandon and he claimed that my services were disconnected on March 20, 2010 and have not had service since said date. I told him that there was never a disruption in my service and that I wouldn't be talking to him because I have VOIP. I said that I would like the reconnection fee and late payment charge removed. He refused and still claims I have no service. I have documentation that they still bill me for services they claim are disconnected. I have a copy of the chat I had with CSR Diana on 03/15/2010 and I have a receipt of my payment for 03/20/2010.

I am told that while a Comcast installer was installing in my upstairs neighbor's condominium, he entered my condominium while I was not home and without permission. I was told this by the neighbor who was having equipment installed. I see no evidence of any damage. It is just that this is a gated community and I resent anyone taking such liberties.

In July 2009, my 'special package' rate that was initiated one year earlier expired. My monthly rate for cable and phone services shot up. I called the company and was set up with a new package price for the same services. I was satisfied with the conditions of the new package and told that i must agree with a 10% increase in July of 2010, in order to get the new package rate. I agreed and signed an agreement letter and returned it to Comcast.

Six months later, I received a bill with a retroactive charge that amount to a significant amount of money, as well as an increased monthly rate. I called and over several hours of conversation and email, I was told that Comcast would resolved the issue, but was having trouble finding the right 'package' price to suit my need. They indicated that the original pricing was incorrect. As i continued to receive increased bills, I was told that they were still working to resolve and adjust the rate.

Then, after a period of time with no further response or reduction in the bills to my agreed-upon rate, Comcast changed their tune and told me that they would not honor the agreed rate. not only did they raise the rate but plan to continue to increase the new rate by 10% in July 2010. I feel that they didn't honor their agreement and still expect me to pay the increased rate in the annual increase. I would like them to adjust my bills to the agreed upon rate. My monthly bill is now 17 dollars/month higher, and the 10% increase in July will be based on the higher rate.

ComCast was out puttering in the box on my property months ago, trying to fix a neighbor's service problems. When they do this, they never knock on the door and say that the service will go out on a temporary basis. It's just gone. Everything: phone, Internet and TV. After this event, we started to have intermittent problems.

On the phone almost every day, resetting Internet modem. Then it was claimed that the computer modem was going bad. They won't send one in the mail. This is their own equipment but they won't bring another one and install it without a service charge, and they won't send one in the mail for self-installation without a service fee either. I have to drive to the local office, 20 miles round trip on my gas, to get one. Well, that didn't fix anything, certainly not the TV and not the Internet either.

Now, the nearly daily service calls start, "The problem is not in the house. It's in the box. I'll get maintenance out to fix it. You won't have to be home. No charge." Maintenance comes, who supposed to call first, but doesn't. "You weren't home so I left." Another technician is scheduled. "Oh, the first guy got it wrong -- you've got a loose wire here in the house on your connection to the wall socket and I'll put this new connector on. No charge. Oh, and I'll give you a credit because the guy who was here earlier got it wrong. All fixed now." No, it isn't, same problems an hour later and a $30 charge on the bill because the fix is said to be my fault. I spent an hour on the phone to get that reversed.

Next technician appointment: "I'm calling because you have an appointment. It's working right now? Oh, then it won't help for me to come -- can't help you if it's fine right now. Call when you have trouble again." Call goes out two hours later: it's down again. "We don't have anyone available until next week and you'll have to be home. Sorry about that. Call us again and ask for a credit when it's fixed."

Wait again for someone to come. "Oh, there's nothing wrong in the house, the problem is in the box. I'll call maintenance and you won't have a service charge." Yeah, that's what the service guy a month ago said. Maintenance shows up: "The connector is broken in the box -- gotta get you a new one. We don't have the part with us. We will be back." Four days later, someone is back. Finally the intermittancies stop.

Check the bill: there's a $30 service charge on the bill for that fix. Meanwhile, charges for monthly TV service just doubled: whatever plan we have been on has expired. There's been no improvement whatsoever in TV service but the fee is now doubled and for the past several months, since the intermittancy started, the TV has been out along with the phone and the Internet whenever the broken piece in the box wiggled enough when the wind was blowing to interrupt the line.

"Oh, I apologize for the charge and I'll take it off. Service charges are automatically billed to the customer unless the service tech files an invoice after the call which adjusts the automatic charge. Guess he didn't do that in this instance." Come to find out: part of the pay for the service techs comes from the amount of money the tech can charge off to the customer on problems which are said to be the customer's problems. So the guy who claimed we needed a "new" connector at the wall was a liar: claimed the problem was a loose connection at the wall when it was, all the time, in the box outside.

He was trying to find any possible reason to make the customer pay so he made up something to claim the problem was with the customer's equipment he got paid more in his paycheck for saving ComCast money by lying and blaming the customer.

We thought our family could enjoy Vonage, with our 5gb Verizon Internet; but was told, they would have to set us up with Comcast cable Internet, whom they worked with! We sure are thankful we did not cancel the Verizon USB727-5gb-Internet. Comcast's hook-up caused E's Alarm System plus, all 5-AT&T land-line phones through out our home to shut down. We did not to realize that Comcast, was that dumb ! On March-01-2010 (took 21 days to get my AT&T,+ alarm back ) when Comcast walked away, the only 1 phone our family had was a poor reception phone in our out back computer room, requiring their Internet left on. What a nightmare! Now it looks like Comcast-Cable wants to bill $64.52, the family for their nightmare, called for by Vonage ! We should go on line & warn 23 million vets!

I cancelled my service with Comcast, then returned my digital boxes. They came to my home and called several times asking for the boxes, although they have verified that they received the boxes. They then sent me bills. I called 7 times and each time they verified they owed me $7.26 and that they agreed that the service was cancelled and the boxes returned. They then sent a collection agency a notice stating that I owed them $45.80.

They concur this was their error and corrected by refusing to send me the money that they owe me. They called me and wanted me to change back from DirecTV to Comcast, One word is my answer, never! They are beyond incompetent. They have caused me lots of wasted time and owe me $7.26. They have sent me to a collection agency even though they verify that they owe me money and I owe them nothing.

I am sending a complaint because I feel that I have been treated very badly by Comcast. I was advised by a supervisor, Devon **, that I would receive a call from him on 3/24/10, between 7:00 and 7:30pm. He never called. This was after repeated requests to speak to a supervisor on several occasions over the poor customer service in both the billing and tech support departments.

I am a new Comcast Cable customer, and was installed on 3/10/10. Until today, I had very poor, if any reception or connection, and also my phone service, which I switched from Verizon to Comcast also was experiencing problems. One of the tech support technicians said that I may receive a free premium channels if I would ask. He also said, "Be careful not to trip again over the exposed cable line that he installed outside." Then the billing department doubled my bill. I was also told to continue paying my bill regardless, and it was doubtful I would receive any promotional free premium channels as a consolation. Thank you for your attention to this matter.

My wife Marie ** called Comcast a week and a half ago to get cable and internet access for our house. The internet seems to be not working and the person that came here that day from Comcast was not very helpful and did not offer to connect the internet or cable for me. I would greatly appreciate it if someone from Comcast could come by our house to see what the problem is as I need the internet for my work. I would very thankful if someone could contact me about this matter. Thank you.

I ordered the Comcast triple play for $99 a month. I have had the service for 8 months for a total of $792. I have paid them a total of $1082 and still owe $584. That is more than double the advertised price of $99 a month. The service was shut off without cause.

I have had Comcast service for years and recently in their home page area, I have stock portfolios that take about 1-2 hours to enter in their financial section. Recently, the portfolios have disappeared and required re-entering by me. At the same time, elsewhere on the home page, there is a place for weather at a specific zip code. I enter 95014 for Cupertino and after a few days, it switches of its own accord to Philadelphia. I am tired of re-entering my data. I spent 45 minutes on the phone with people in Mexico who sent me to the wrong people and initially told me that whenever Comcast worked on the system, I would lose my data and later a supervisor told me that the problem was not with Comcast but with my computer. It takes me 1 - 2 hours to re-enter the stock data and if Comcast can't improve their service and accept responsibility, I will go to AT&T.

I originally came to this site to complain about MSN and/or My MSN changes but then found the Comcast complaints. I have never had a problem like any of the described issues in this thread. As a matter of fact, one tech that visited our home suggested that we sign up for a "special" they were running -- one year and only $.99 per visit. After this expired, I was able to negotiate another year for $1.99 each visit. Since we live in an older home, this has been well worth this small fee.

I don't know if anyone has ever used "Customer Retention", but I use it every time our contract comes up for renewal. And did you know that if you see an advertisement for something even better, call them, ask nicely, and you might just get the new "special" and even extend it for one year. We have the triple play package right now and yes, the phone service isn't as good as Verizon. The tech admitted that to me but I have to say, it's getting better and better. We still kept our Verizon cell phones as it's the best coverage in our area.

When we were having trouble installing the Apple Time Capsule (with a PC), I called the Comcast computer support number and asked if he could offer any suggestions. He went above and beyond and walked me through the whole process (even said "now you're writing all this down, right -- several times).

Yeah, we pay more than we think we should, but our only other choice in our area is Verizon Fios. In the community where we live, satellite dishes are prohibited so that's not an option. I can live with the small problems we have with the HD boxes since it usually just involves a re-set. Their new billing method is easy to read and understand. I've found that when I do have to call them, the nicer I am, the more cooperation I receive. I don't ever call any company with a complaint when I initially receive the bill.

Giving myself time to review the issue(s) and have my facts straight means they usually treat me with the respect I deserve as a consumer. If they don't, then I nicely ask if this call could be recorded starting immediately. But that's just me. To begin, the way you go about making your complaint sets the tone for the ultimate outcome. Documentation is an absolute necessity.

We subscribe to Comcast Internet. Recently they have sent emails to our account to download their Norton Virus software and to uninstall the current McAfee software. I followed the 4 step procedure to discover that Windows 2000 is not supported. As a result, I no longer have any anti virus s/w running on our PC since one of the 4 steps was to uninstall McAfee. After many phone calls, I was advised that my PC was "too old" and I needed to purchase an upgrade. If this was the case, I would never have uninstalled McAfee in an attempt to install Norton. Comcast has recommended Norton, but now claims it is up to me to purchase additional products. I can no longer use our PC for internet access. I no longer have any virus protection software on our PC and can no longer connect to the internet unless I purchase a Windows upgrade at my expense.

For months, we were bombarded with TV ads and countdown clocks that said TV was going from analog to digital. If we had TVs that were cable-ready hooked up with a coax cable, we did not need to do anything. Everything was fine. I didn't need to do a thing. Now, I have received a letter from Comcast that I will need to get DTAs (digital transport adapters) for all my sets. I will get one digital cable box and two digital adapters free of charge, since I will need one additional adapter. It will be $1.99 per month. I must do this by April 13 or I will lose stations 24-69, since they are now going digital. What? I thought that is what already happened!

On March 16, I picked up the required equipment. We hooked everything up and called for activation as required. Bam...I lost all HD channels. We called Comcast and were informed that we will need to get HD boxes. The first one is $7 per month, and each additional is $13.99 per month. I pay $68.48 per month for extended Basic cable. The additional cost would bring my monthly bill up to $117.45. How is this even legal?

We were told by Comcast that we do not pay for the channels. We pay for the equipment. Really? If I don't rent their equipment, I will lose channels. Just seems like another cable ripoff to me. I buy HD TVs and cannot enjoy them, unless I pay Comcast for the privilege. What do you think, and can anything be done to stop this?

When stations first went digital, the government gave out coupons to the people who could not afford new TVs to help defray costs. Now Comcast has found a way to undermine that. I am on a disability, awaiting a lung transplant. I certainly cannot afford my cable bill to almost double, just so I can actually enjoy the HD TVs I paid for. Something has to be done to stop this.

Comcast insisted on sending a tech to verify a strong signal at the cable end inside the house. She said it was at no charge, she claimed it was for free. After the visit I was charged and supervisor of customer service said that I had to pay. As of today, I keep getting phone calls about paying the fee and account is now delinquent. Every single customer rep has an attitude and do not want to help anyone. They talk over you and do not show any concern for your situation.

Comcast switched my service from HD Plus bundle to Economy without my permission. When I called them to ask them to fix it (03/06) and spoke to Vicki, she said she would have to send my problem to escalation because she didn't know why that had happened and that someone would call me back later that same day.

When no one called by 03/15, I sent an email to Comcast and was told by Jason that "I understand that you would like to speak to a Customer Care Specialist via telephone; however, Online Customer Care Specialists communicate solely through electronic communications."

So I called again today 03/16 and spoke to Nicole. I was on the phone with her for over an hour, and she said the only thing she could do to make sure I was billed at the $119 rate I signed up for was to switch me to a similar promotion, but it would end in March 2011 instead of July 2011. She said they have no way of switching me back to my original plan as it is gone from their system.

Comcast doubled my bill. Upon complaint, I was offered Triple Play to which I agreed. For the installation appointment, 3.5 hours wasted. I called 10 minutes after they missed the 2-hour guaranteed window. I called back, he said he was at my door, untrue! The next caller admitted that they could not reach the installer who showed up hour later with wrong service order! I had him survey house anyway, only to be told that installation could not take place as ordered and verified on phone, and that I had to provide a shelf for the "black box". Comcast, if you care, rdr91-americaline. Other wise, take a hike! It's 4 hours away from work. I was told lots of lies. There's higher cost of service to maintain the status quo with no installation.

Comcast has recently been announcing that some of their channels would be changing to all digital formats. These channels would be unavailable if you do not have a digital converter. A decision was made to upgrade to digital preferred service. The appointment was made. Automated confirmation was received on the day before the appointment and on the day of the appointment.

No one showed up within the time allotted although, someone called when time period ended and stated that the technician was running late. Five (5) hours later, there was no tech, no call and no notification of any kind. We found out later that night that Comcast had changed the appointment to three days later. When contacted, they stated that they would were trying to find out what happened to the tech and would send one right out. Yeah right. Eleven (9) hours later, still no tech. We have experienced some of the worst service imaginable in the DC area from Comcast yet, they monopolize the region. Do not choose Comcast if you can avoid it.

I am, at this point, so frustrated and angry at Comcast that I don't know where to start. I've been a Comcast customer for many years (about 10). I think and while I've been bombarded with Verizon FiOs ads and reps coming to my house, I've remained with Comcast. But in recent years, it has been my observation that Comcast is its own worst enemy. And my experiences of the last month may have been the straw that will cause me to switch to Verizon as have virtually all of my neighbors.

For the past year, ending 2/27/10, I've been on a triple play promotion, paying $140 every month. Knowing that my next bill would jump to the full price, I called Comcast in early March to see if there were any new promotions I could get on because I had no intention of paying more than what I had been paying for the past year. After a discussion with a rep from the "Customer Retention" section, I was told that I would now be on a plan costing $122 and change plus taxes and fees, which would put my next bill at something around $130 which was fine.

Within two days of that discussion, I received a letter from Comcast (not a flyer, a letter addressed directly to me) with the header: "An exclusive thank you for being one of our most valued customers. Including a new monthly discount." The discounts described in the letter were a $10 Triple Play Rewards Credit and a $25 Valued Customer Credit, for a total monthly credit of $35 for the next 12 months as long as I maintained my current level of service. Subtracting the credits from the regular $157 price results in the same $122 that the Customer Retention rep gave me, which I had thought was a "deal" but turns out he was only giving me the same total discount that Comcast was telling me about via the letter. But no problem.

Then about 10 days ago we were having trouble with our TV service (tiling, sound drop-outs) and called for a technician to investigate. He arrived late and informed me that as a result, I would get a $20 credit on my next statement. So I expected to see a total bill of around $110, including taxes and fees, for my first off-promotion bill. I have been on auto-pay for years, and happened to check my checking account online this morning. To my shock, I saw that Comcast had taken $136.93 from my account for this month, which means that without the $20 late technician credit it would have been about $157. I immediately called and talked to "Ruth" in Customer Retention.

I told her about my discussion with another rep a few weeks ago saying that my next bill would be for $122 (excluding taxes and fees) and the letter I had gotten from Comcast giving me $35 in credits for the next year, which would also have taken the bill down to the same $122. The first two things she said after looking up my account was that (a) I had not been put on any $122 plan, and (b) (this was the real shocker!) the $35-credit letter had been sent to me in error! At that point, I lost it, telling her in no uncertain terms that Comcast was a liar and that I wanted the company to credit me the $35 I had been promised.

However, given this most recent experience, I don't believe anything a Comcast rep tells me, so I have removed auto-pay from my account settings so that I can control what I pay. Whether or not the $35 credit I was promised by the rep I talked to weeks ago and in the letter from Comcast, I will pay only the $122 plus fees and taxes. And if I don't get the credit for having overpaid for March, I will deduct that, too. If Comcast has a problem with what I pay, I'm off to Verizon! If you're thinking about getting Comcast, better think again.

Service and confusion reign supreme at Comcast. After hours on the phone in December and January and I was told I needed to upgrade, my underground services stopped when the services went digital in early March. After a commitment in January, a person at Comcast told me since my construction commitment was older than 30 days, someone had to come to the house again for the 4th time to decide if there is a problem. It appears to me the problem is Comcast and this is not the first time and state I have had a similar issue. The cost to run this company has got to be ridiculous and passed on to the consumer. Fios is not available and Frontier is not in the game. No choice would be better than the frustration of dealing with Comcast.

I recently decided to change to Comcast internet after a bad experience with Qwest. I already have Comcast cable and besides being overpriced, I have little bad to say. However, when I called to place an order for a new internet account with Comcast, the rep offered promises but did not deliver in any way, shape or form. I placed the order on 03/01 and advised the rep my Qwest service would be canceled as of 03/12. He assured me all items needed such as cables and the modem would be delivered by then. With well over a week to do so, how could this have gone wrong?

Of course, I never received anything. When I called back, they admitted it was their fault and that the order did not even go out. They could not have anyone bring it to me even though there are several offices in my area. I could either wait another 2 days for delivery or I could got to them to get the equipment and install myself. Well, I personally do not think I should have to waste my time for a mistake they admitted was theirs. When I advised to cancel the order, there was no further attempt to remedy the situation. They were quite content to not have my business. I will also be canceling my cable television asap. My advice to anyone who reads this: If you have any other alternative to Comcast or Qwest in you area, go with it. Avoid these companies like the plague. They are the typical large corporations that couldn't really care less.

Comcast reported in their TV advertisements, in 2008-2009, that cable subscribers would not need a digital TV converter ,as they would continue to broadcast in analog. Now that government vouchers are no longer available, they are converting all to digital and require us to rent converters from them. They allow 2 free, and charge for any additional. I have 6 TVs, and now must rent from them. A classic case of bait and switch.

I was charged a $30.00 NSF Fee for online payment. I use auto-pay and always have a cash reserve to cover my bills.

I recently moved to an area with Comcast cable turned on. Everything went right as planned till after a month after I moved in. I got a bill that said I owed about 450.00 dollars from 8 years ago. I have never had Comcast and have lived at my last address for 11 years. When I called, they said that there was nothing I could do that it was my bill when they finally told me about the bill it was not even in my name!

Just SS number so they told me that if I took in proof of where I lived and my state ID they would get it off my account. Now let me tell you this was 3 months ago and now my cable is off and I'm still being charged a monthly bill! So I called everyday and get the same answer that they will have to have someone else call me back and let me tell you I call 3 times a week and still have not heard anything! So what am I supposed to do? I have lost cable TV and still being charged for it and it's on my credit, even though I have gave them everything they asked and showed them that this account was not even in my name. How can they charge me for it?

I have been calling and requesting a copy of the change work order performed in June 2009 since 08/2009. I have been told by 6 different times I would receive a call back with resolution and to date have not. Comcast upgraded and changed my cable without my request or consent. They have ignore my several attempts to rectify the situation. My last message from Naomi (ID#9KI) stated that now too much time has passed for the company to credit my account. It was Comcast and solely Comcast that let time come in the way. Overcharged consumer. Taken advantage of the the customer, very unprofessional business practices.

I was told by another customer service agent that my bill should be no more than $102 including tax. Marlene has told me it should be $104 including tax which comes out to $110 and that my bills has never gone up. I asked her if she would bring up the last six months of bills and show me the charges. She refused to do this saying I should have copies which I have thrown away.

She said she only has to show me 3 months. She was extremely stubborn and would not let me talk to a manager. When I got angry, she finally said she would have someone call me back within 4 hours. I would like to transfer to a new company but Comcast has a large fee that I would have to pay if I cancel before 2 years are up. I can't trust them at all and should not have to stay with the company or pay their fee if I cancel. I have superb credit and I should not have to put up with all of this.

Our service was turned off with no prior notification. We have only had this service for 2 plus months and have paid a total of $220 for a service that is only supposed to be $49.99 a month. They bill one month ahead and still had the audacity to discontinue our service. I have phoned them several times with no satisfaction whatsoever.

When Comcast installed our cable, they drilled a hole through our new wooden floor without our permission, and then they filled it with a big ugly glob of caulking. Also, the installer broke a $200 Armini statue that cannot be replaced.

I am absolutely furious with Comcast. They will not tell you this but they are ripping all of us off! I found out today from a technician of Comcast who called me to cancel the appointment I had scheduled because I have been having that resetting problem with both of my DCX3400 boxes. It happens to me about 10-12 times a day and the guide never comes back up. All it says is to be announced! The tech told me that it is a hardware and firmware problem that Comcast is having and they have had this problem for months! Can you believe it, months?! Yet, you still have to pay your bill even though the service is not there, and no one, if you call or talk to Comcast representatives online ever knows whats going on.

The tech said they do know about this problem and are supposed to tell us and credit our accounts for all the months of service we have not had but they are playing dumb and scheduling appointments anyway. They didn't even tell the technicians what the appointment I had scheduled was for? When the guy called me, he had to ask what the problem was and when I told him he immediately stopped me and told me that he was canceling the appointment because this problem can not be fixed. They are trying to fix it but it is a firmware & hardware issue so there is nothing they can do. Comcast needs to notify their customers and refund our money for the lack of service!

Oh, and by the way, if you had called to complain about this several times and the reps did not note your account, then say you call again and complain, they will only credit you from the day that one of the reps who actually did their job and noted the account. For instance, I called several times over the past few months and no one notated the account until I spoke to a guy on the web on March 4th. So, they are saying they will only credit from March 4th to today March 10th, even though they know it has been going on for months and they can't fix it so it's going to continue to happen! I asked for a Supervisor and still they will do nothing! Who knows how long this will continue but does that mean I have to call every single month to make the reps note and credit the account for the lack of service? I guess so if you want your bill credited!

The supervisor even admitted it.

The last time I contacted Comcast was 10/23/09 for this problem (and was told then that I cannot get a credit until the issue is resolved; I had to call back again once it was resolved to get the credit) but since I didn't call every month to tell them it still wasn't working, they will not credit me. She even told me again when she scheduled the appointment that she cannot give credit even now because the issue has not been resolved. It's the same thing I was told before, you just can't win! But she will give me a credit for the missed appointment today of $20. I pay $237 a month for service that I don't get! This makes no sense!

Comcast have been charging me for the past 4 years for a piece of equipment that I do not have, a modem and a cable box, that I never had. I had made several phone calls complaining about this situation and I was told that a technical service representative will come, but he never showed up, so I decided to cancel the services and return the two HD cable box that I had. Now they are charging me $543.54 for unknown reason and threatening to destroy my credit if I do not pay this bill in 30 days.

The channels they advertise are not what you get. Furthermore, they never sent us any warning that they were going to eliminate channels from my package, so when I called them to find out on Friday night, the operator explained that he would reboot my cable box and all should be fine within minutes. However, it did not work. I called back on Saturday morning, but the operator I spoke with explained that they conducted an audit on the week of 3/1/2010 and decided to take away certain channels from my package.

Comcast did not warn me of this and their webpage link reflects that they actually offer more channels for my packages than what I have actually been receiving these years. On Saturday, they were going to look into this and respond by 11AM that morning, but I never heard back. I called them again this morning and they responded by saying that if I wanted the eliminated channels, I would have to upgrade my packages. I alerted them to the advertised channel packages listed online and explained that I never got all that's on this webpage list. The operator said that the Web site is wrong and that if I want to upgrade, it would cost an additional $29.95 per month.

Does this sound like "bait and switch" or "false advertisement?" Please help me and the possible millions of others that are taken advantage of by Comcast and their policies. I wonder if they are changing their website as we speak. I printed what they say to print for the channel line-up packages.

I have been trying unsuccessfully to get Comcast service where I live. I have been told that there was a block put on this address and that is why I cannot receive cable service. My son is the one who has an outstanding bill with Comcast (he even has Comcast cable at this new address and if it is not in his name, then it is being done illegally by using another person's name). I have talked to several customer associates at Comcast to resolve this matter and get this block removed from my address so that I can get Comcast for myself under my name (I did have Comcast myself in the past and did pay my bills). Please, can someone help me? I just want to receive Comcast service and I do not feel that it is right to penalize me for the actions of anyone else even if that person happens to be my son! It is just not right. I do pay my bills so why should I be penalized?

I have done all that I can do. I have given your people at Comcast Henry's current address so that you can pursue collection of the debt that he owes you. I have even given you information that you can use to check and see for yourself that he is getting Comcast cable at his current address where only he and his wife live, so he must be getting it under another person's name illegally. Thank you very much.

As a Comcast customer for over 13 years, we received notice for "Enhancing our network by ordering digital equipment" more upgrades in the mail and captions running on the bottom of the TV screen that required action by March 16, 2010.

On March 5, 2010 at 9:50am, I called Comcast as directed and spoke with customer service rep. Joe (no last name), who was unable to access my account from my home number or the information I received from Comcast in the mailer. Joe was very short with his answers and ready to disconnect the call before I could ask any questions about the digital device. Joe stated that I had to order the devices and schedule an install or I would only get channels 2 through 23 for $7.95.

I was totally dissatisfied with this information not to mention very rude service, so I ask Joe for his supervisor or manager and he stated that "they are busy and you will have to email, mail your complaint or hold for next available". I ask for a contact number and he said, 820445 and disconnect the call, no surprise there.

I called back and spoke with Mary, who was very informative and professional. She explained the entire enhancement offer. Now, it turns out that we do not need the digital device after all and we can keep our current service.

I was denied cable service at my home. There is one person on my road who gets it, and two of us were denied. We only live within eight tenths of a mile from each other.

Have had no service for phones, internet or TV for over a week. Called and spoke with someone every day and they are "working" on it. I am alone with three kids, one with medical problems and I have no way of calling for help.

I signed up under a promotion they were running for the new year. Free DVR for six months then $8.99 for the last six months, 2 free HD boxes, no service charge and $150 gift card. I told the operator when I signed up. She said that it was a great package and a lot of people are coming on board due to it. Well, it's all a lie. I have went back and forth with numerous CSA and multiple trips to corporate office, regarding my bill. The set price is supposed to be $138.92. I got as far as talking to a manager Frank and emailing him the offer. But nothing ever comes out of it. They just keep giving me runaround.

I've given up on the $150 gift card, just to get the billing right but that's an impossible feat. It took me four trips to the Randolph rd office because the girl they have there kept telling me I'd have to pay for them when phone CS just told me different. This also happened with my internet service through them as well. That was only three trips though. Time and time again, I asked for a manager or supervisor. They always say they're out. They charged me for a DVR $30/mo. I never had another box for $8.99/mo, phone service $30/mo for months. That's alot of money.

If I didn't have family issues with my one-year old, I'd been on top of it. It's just when the hospital bill come in, I start looking where all the money went to and why. I was able to get just some of the credit from all the overcharges. And now, I've come to the end of my one year service contract with them and I'm still fighting for some answers. I just filled a formal complaint after waiting 20 minutes on hold just to be hung up on because I couldn't produce my account number. But I could give her all the other information she wanted. I waited on hold for 35 minutes for a supervisor tonight trying to resolve this only to find out she's not a real supervisor. They are doing and charging what they want and not honoring their promotions. And when you try to find out why, they stone wall you. I have had many kind conversations with multiple CSRs but none that could aid in this struggle of lies and deceit.

Comcast had a promotion whereas if you signed up for cable services, you would get $150.00 in gas. I signed up and then was sent a voucher to submit either by mail or online to GotGasPromo.com. I was to enter the promo code given and choose a gas station vendor to purchase gas from and I had to save up $100.00 a month in gas receipts and send them in. I was then supposed to receive $25.00 a month for 6 months as long as I sent in my receipts by the end of the last day of the month. Well, I never received the monthly coupons that were supposed to be turned in with the receipts. I called the number listed in the letter I received and once again requested the coupons, I have yet to receive them. This is very suspicious and misleading by Comcast and GotGasPromo. I have yet to receive any "free" gas.

I was paying $143.00 a month for Comcast's triple play: cable TV, internet, and phone service. I was told I was locked into this for two years starting 08-09. They recently raised my bill, changing my service. They told me that because I did not sign a contract and the 'package' I had was no longer offered, I could not keep it. I talked to a supervisor and was told my new monthly bill will be restored. They have now sent me a bill for $173.00 which included $21.00 for a partial month of my new service. They have lied to me on two occasions about what I am getting and what it costs. I was never told about a contract, nor was I ever sent one. I cannot afford to keep paying more and more to Comcast when they tell me my bill will be the same for two years and then change it saying I never signed a contract.

On or about, Thursday, January 14, 2010, we had the Triple Play Package installed at our residential property. From day one, we have been calling with complaints regarding the billing/listing that should have been under our business name, New Vision Housing, but for a residential property. It took Comcast three weeks to finally resolve and fix that issue. Meanwhile the services are constantly not working.

To this day the internet has only worked two days and that has occurred over this past week (with the need of technicians coming out twice this week and hours on the phone with Customer Service over a four-day period). Only to find out that the original technician placed the wrong power pack on the modem, which caused the modem not to work properly and eventually the modem blew out on Sunday, February 21st, causing the telephone connected to the modem to blow its power pack out, as well as four electrical outlets, a GFCI in our kitchen area. Because the electrical is not working, the burners do not work on the stove top.

We have had no properly working service since day 2 of the installation and the tech placed the wrong power pack on the modem causing it to blow, along with our kitchen electrical--and the Billing Department has offered to eliminate only $75 from a $300 bill because Customer Service has not always notated the Comcast computer narrative when I call in. A technician was scheduled to come out on February 9, 2010 and was a complete no -how. So frustrated with the entire system and their poor customer service, I did not have time to call in again until Saturday, February 20, 2010--when I spoke to seven different reps--two that would not identify their IDs because of the ongoing complaints that I had.

One that did not identify himself to me is so ignorant that he didn't realize that he scheduled an appointment for a tech to come out on February 22nd and upon my complaint--Management can identify him. He also refused to transfer me to his Supervisor. He hung up on me. At this point, I am waiting for a Billing Supervisor to review our file in order to make the appropriate adjustments to the bill. Our goal is to have all the charges eliminated and obtain another service provider--because we continue to have problem with the service working properly.

Definitely we should not be expected to pay for installation when the tech placed the wrong power pack on the modem and is now causing us to be without usage of our stove top. I am drafting a letter to the CEO in hopes that he will eliminate this outstanding bill before a scheduled dissconnection of services. Because Comcast Staff will review the file and the reps have not continually notated the records when we call in with each issue.

I go through oil like water. I add a quart every 1000 miles. BMW tells me that that's normal on a 2005 X5. Also, the door on the passenger side does not open all the time. It just gets stuck for no reason at all.

My problems are big and should not be overlooked! My first issue occurred when a technician was scheduled to come out and do an installation on Feb 16, 2010 from 8-11 am. The guy shows up at 5 pm and said he could not do the installation due to how much snow was on the ground. So after that, my husband & I went outside and shoveled the snow from around the pole all the way to house. After that, there should have been no excuses!

After that, 1 day later, my menu screen goes out, and my phone as well! I called back to place an order for the Stars package and I told the agent on the phone my issues. She walks me through how to reset the phone line (but that did not work) then she tries to send a signal to the box (and that does not work). So she re-schedules a Technician to come out again for Friday, the 26th, from 2-5pm. After 5 pm comes and goes, on the 27th I called at 5 pm & 7pm and 2 agents told me that someone was still coming, they're just running late! (No one ever came).

I still have the installation check! I'm not happy. I have a home business, with no phone. I can't work! I also have kids that need cable in their playroom. This is insane! All I want to know is when is a technician coming to my house? (I don't want anymore subcontractors coming to my house, that can't do their job. I want a Comcast representative in a Comcast vehicle). I'm done with the ** from this company! I don't feel as though I should even have to pay a first month bill! This process has been a pain. My husband and I have been taking off work to wait for the contractors to show up (who never come on time or just don't come at all). I could have gone to work and made money or better yet called Verizon!

I had to leave California on an emergency. I immediately called Comcast cable to cancel my service. They informed me that it would take 10 days to come out and cut off the service. Also, I made arrangements with them to pick up the equipment and there would be no charge for that. When I called to verify that service was disconnected, they informed me that it was not! They also stated that the current residence asked them not to disconnect service and they obliged!

I called today and they told me they had no record of me calling or any arrangements that I made. They barely put in a request to cancel the service today and then, they told me that they were not allowed to pick up the equipment. I asked to speak with the supervisor of the attending operator and Catherine id#606201 was very unprofessional and unhelpful. When I asked for her supervisor, she then stated that she had no supervisor and there was no one else I could speak with besides her!

She refused to give me an address to write to or a phone number to call. She stated that I could only speak with her regarding the account and to top it all off she told me that "it sounds like a personal problem and I should speak with the people that live in the residence." Another month of charges were incurred as a result of this plus charges for the equipment.

I lived in an apartment for 8 months while I was remodeling my house. I moved back to my house on Nov. 21, 2009. I had Comcast telephone, Internet and cable services in the apartment and asked Comcast to transfer the same services to my new place effective Nov. 21, 2009. I got my services in the new place with some minor problems (like calling features on my phone was not transferred) and paid regularly for my services.

Last week I realized that my monthly bill was increased by more than $200. I called Comcast for clarification. After a long conversation, it appears that it's because I asked to transfer my services to a new location. It was not specifically clear that services should be disconnected at the old address first. So after about 3 months (Nov 21, 2009 to date, Feb. 23), Comcast realized that they had to charge me for the services they missed to note as disconnected in my old address.

A Comcast operator asked me to remain on line and wait for her to try to fix this. It was a long wait. I told them that this was their mistake and they should fix it and let me know rather than making me wait on line. The correction did not happen. I called again a couple of times to talk to a manager but after about 45 minutes of waiting each time, no one picked up the phone and I hang up.

The issue is not still resolved. It's like being robbed $200+. I lost lots of time to call, to follow up, and ultimately to find a place to post my dissatisfaction. I am posting this for public awareness and not legal action.

A Comcast representative charged me for additional TV installation which I did not want. I tried to explain that there was a charge after 3 months that I didn't understand, and they told me that I had asked for this service. However, based on my bill and initial set up, I only wanted to have my one TV set up for basic cable. They insisted that I wanted a second TV set up as well. This was not the case, and they are forcing me to pay an additional set up fee.

This is not right, and nobody is helping me get the charge off my account. I kept being put on hold. I just want one TV working as previously set up and discussed. The people at Comcast say they can't help me and I have to pay another set-up fee. I have heard other horror stories, but I can't believe that Comcast gets away with stealing money from their customers like this.

As usual the Comcast representatives are very ignorant by definition and implication. I discontinued all services in January 2010, dropped off all equipment in person to the Greensburg office and asked the rep. how much my final bill would be. She said my service was stopped and that they would be out to shut the line off in February, but I did not need to be there. She continued to explain that I would not owe anything, that actually I would have a credit. Unfortunately, I thought this would be the end of the matter, but for Comcast, bills always continue to come. Shortly after, I received a bill due Feb. 14 for $106.84, $5 of which was for a modem I had returned in December. Keeping in mind, I discontinued billing in mid Jan., I then received a second bill for $203.26 due now.

I no longer live at the Fern Drive address. I was shot in Aug. 2009 and I am disabled. This is why I changed residence and firmly informed Comcast by phone and in person that I would no longer need service. Yet they continue to increase bill after bill. The people I live with are over 60 with numerous health conditions. They assist in the payments of my outstanding bills, and it was they who charged and paid my December bill and paid my online Comcast bills. When they saw both the $106 and the $203 bills, they nearly had a heart attack. They accused me of being wrong; that I had never stopped service or turned in Comcast equipment.

I called Comcast immediately, first speaking to Jeremy. He couldn't solve anything, merely stating the numbers on the bill. I immediately asked for a supervisor. After a total of over 30 minutes from the time I called, I was switched to a supervisor named LaVida. She was also very incompetent, insisting I didn't turn in my equipment until January 31, 2010. As I stated over and over, I was in a hospital on January 31. I was admitted on January 22, 2010 to be exact. After a length argument, she saw that the equipment was indeed turned in prior to Jan. 31. She totalled my balance to $0.

I am not satisfied at all. I do not like being called a liar. I don't like having numerous increasing bills sent out incorrectly, especially after I called in myself and I stopped in the local office in person. I also don't like that Comcast cannot or will not accept responsibility for any wrong action. This includes the incorrect billing, cable termination days, and the simplest being the drop off of Comcast equipment. Comcast incorrectly marked the drop off dates of my internet modem and my hi-def cable box.

I feel by changing the termination dates and the equipment drop off dates, Comcast is attempting a form of fraud. I also feel that by charging customers a month ahead, and not making all necessary adjustments to those months it's also fraud because of the taxes and fees being assessed to the future months. I feel that because of everything I have had to endure, to simply terminate my cable, I should receive a month's credit, or an amount equal to which Comcast attempted to defraud me.

I have a Comcast cable box in my backyard full of bees! We have tried contacted Comcast by phone reporting this matter with no response. We want something done about this matter before a child is injured or killed.

I have had ongoing billing issues from beginning from being charged for free installation to not getting promotional offers and having late fees/disconnects while disputing charges. I found speaking on phone to customer service reps was pointless as things were never documented. I began dealing with customer escalation team when someone tweeted displeasure with Comcast. I had everything in writing. I was dealing with Melissa ***, who initially got things straightened out around Thanksgiving. I refused to speak with anyone on the phone because of previous history. I wanted it all in writing. I was still having issues with internet connectivity, so I emailed her on 1/7/10 advising her that my internet was down yet again. I was fed up and would be seeking alternate Internet service. I stated clearly that I wanted service canceled and would continue with my basic cable.

No response. I sent another email on 1/20 detailing previous string. I expected to be credited for down service from previous period that I had paid for and expected any/all late charges, etc., to be credited. She referred a local rep "Saundra" to contact me. I advised her in writing again that I would not interact in any way outside of email so there would be no confusion. I was advised that Saundra would credit me accordingly and send a letter in confirmation. I received a letter the beginning of February that was vague and didn't make sense. There was no contact info other than a phone number. I was not communicating except in writing. I figured I would receive a bill that would break things down more clearly.

I received the bill yesterday and saw that they had continued to bill be for internet service, plus late fees, in excess of $150 for the past three periods. I immediately emailed Melissa *** yet again detailing things and including the string showing I had clearly requested internet service be canceled and credited retroactively. I received no response. This afternoon, I was entertaining a lunch with my boyfriend, my mother, and his parents. This was the first time they were meeting and a Comcast rep comes to the door to collect $150 for late fees or he's disconnecting it immediately. Of course, everyone heard this. I told him I could show him emails detailing ongoing issues. He said no money, he was disconnecting, that there would be late fees, penalties, and reconnect fees. I will be pulling my credit reports Monday as I am sure they have also impacted my credit with these ongoing issues. (I am happy to forward the email strings documenting all of this).

I moved and had to switch to Comcast for cable. They overcharged me by $100 for the install fees. They now refuse to even look at my account. I have sat on hold for so long that I told them to call me when it was corrected. It is not corrected and they say they can't call me. Not won't, but can't. So, three months later, I'm with a company that I don't want to use and they are blatantly overcharging me. So far I have lost $100 and endless hours of my life that I will never get back.

January 2010 we requested a Comcast sales person meet us at our home in order to determine if Comcast could help us reduce our current internet and phone providers from 2 to 1.Holly H. came to the house. Our request was to have a second modem installed that would have the primary house phone number and to hard wire my husband's computer in order to access the internet. Our current service was Comcast TV, Comcast Digital phone and internet in a back office with a separate phone number from the primary house number.

Holly indicated that this could be done at the additional monthly fee of $25.00; $20.00 for the additional line and $5.00 for a modem rental. This would also include an upgrade to the Economy T.V. package. On January 20th a technician came out to the house and told Jim, my husband, that our request could not be done. I contacted Holly who then contacted her supervisor. Between the two of them, they determined that our request was reasonable and doable. Holly had to replace the order.

On February 2 another technician came out. He arrived exactly at 4:00 and said that our request could not be done. I immediately called Holly who then placed a call to her supervisor. The technician gave Holly his direct line and while it was waiting to hear he left for another call and we never heard from him again. I placed another call to Holly at 6:12 p.m. on February 2, asking for an update and she had none. I called Holly on February 3 at 10:07 a.m. asking for an update. She had none. She said she would call me by the end of the day. I did not hear from her. I called again on February 4 at 1: 24 p.m. and since I had still not heard from her I cancelled the order.

During Holly's initial visit she explained that we will need a digital box to continue getting our current channels after Comcast goes digital and that two would be given free during the installation of our order. Since the order was never completed we did not receive the digital converter box. When I originally had the internet and digital voice installed in the back office we had Limited Basic TV service. The technician who installed these services told us that they would not work with Limited Basic TV service so he did whatever he needed to do which also resulted in us receiving additional channels without our payment changing.

Since the new order was not completed and I did not want to lose the additional channels, I called Comcast on 2/16/2009 requiring about the digital converter box. Since our records showed that we only had Limited Basic service, the digital converter box was not necessary. I immediately talked to sales and told them the story about the original install of the internet and made arrangements to upgrade to the Economy Package. I spoke with Tiffany. She was going to mail the converter box and the Economy Package would be become effective until I had received the box. It would be coming by UPS and we'd have to sign for it. She said nothing about our existing service changing.

I also shared with her our earlier problem. I told her that we were confused about who we could trust. She said we could trust the sales department. She also offered to talk to a colleague who had a connection with dispatch and she'd get back with me the evening of 2/16 to let me know the results. Was it really possible to have a 2nd modem and another computer hardwired for the internet? She never called me back. On 2/18/10 our channels have been reduced to the Limited Basic Service. I called sales and was told that because our account was coded for this level of service and that they were correcting a problem where homes in our area were getting channels, they were not paying for as a result of installing the digital hardware we were included in that corrective action. I was also told at this time that the converter box will take 3-7 business days to receive.

As you can see our experience with the sales versus technician staff at Comcast has been a problem ever since we requested installation of internet and digital voice services. Sales says one thing, the technician another, Sales does not return phone calls; technicians leave a job yet because they were here before 4:00 p.m. The customer doesn't get the $100 for late shows, yet nothing is accomplished. Yet Comcast wants to be the preferred provider of cable, digital voice and internet services.

A roommate moved out, had not paid his cable bill. Debra (technician) arrives to disconnect his service (according to Eric, a night supervisor, in a phone conversation at 7:30 pm on 02-17-2010) and to not remove equipment other than Wayne's DVR which is Comcast's property. Instead, she stole my cable modem, my personal property for which I paid $70 and had loaned to Wayne to use. In effect Debra (Comcast employee) stole personal property. I was told by Eric that she would return my equipment today by 10 am. It is now 10:55 am, she has made no appearance whatsoever. I made a call to Comcast again at 10:15 am, spoke with Nadia that Debra has not appeared at the promised time to return equipment she stole. Debra finally arrived at 11 am, picked up the correct equipment and returned my modem, though I don't know if she has damaged it. Now, I will have to get it and test to make sure it is in good working condition. If not, Comcast owes me one Motorola modem.

History of Frustrations with Comcast Service: After progressively poor service starting back in Oct- November 2009 time frame, we have tried several attempts to get a Comcast service man to fix the problem. They stated they could only visit during working hours. The problem has become worse over time such that now we have been plagued by losing channels, receiving messages stating that the channel will be available in a moment but never does, poor digital reception, no digital reception, and finally the digital boxes not working at all. We have only about 5-6 channels as the Digital Box does not work at all.

After having cancellations and rescheduling a number of times, I agreed to take a half day vacation to wait at home for the service man. The service man was to be there between 2:00 and 5:00 on 2/23/10. These are the sequence of events while waiting for my 2:00-5:00PM service call at 2:00 PM. To make sure that I did not miss the service man, I sat in the room near the front door doing work so that I could watch the drive way and street for the service man. Throughout the afternoon, I watched out the window as my neighbors drove by, but no Comcast trucks ever passed. I could hear any car coming down the street so I missed nothing.

At 4:25 PM: I called Comcast service and spoke to a gentleman that stated that the service man came by at 3:30 and no one was home and that they left a note on the door. I explained that this was impossible as I was at the front window all afternoon and no one came to the door. I walked out to check the door and there was no note. I explained that I was told that I would receive a call 30 minutes prior to the visit and it was nearing the 30 minutes before the end of the 2:00-5:00 service window and that I absolutely wanted someone to come today since I took a whole afternoon of vacation to wait for the service man. The gentleman said he would contact the dispatcher and they would contact me within 15 minutes.At 5:00 PM: Still no call back.

So I called again. This time I spoke with "Ivan". I explained all of the above. He said he was sorry but there was no "ticket number in the system". I explained yet again that I wanted someone to come tonight, further explaining that if I took all afternoon as vacation I expected they could pay a service man a little over time to correct the situation. Ivan provided me a service ticket #190818 and said someone would call me within 5-10 minutes. I asked for his phone number to call him back as I explained this is what I was told last time and no one called me back or even recorded the problem at all. He said he did not have a direct number to provide me and that if I did not receive a call back by 5:30 to definitely call back and that the service request is still open and had not been closed so they could still get handled my call.

I explained at this point that I if they cancelled my service call for today then I would have to cancel my service with Comcast as for the very poor cable service and much more so -- the repair service. I also explained that I had recorded carefully all of the events and I felt I should make this sequence of events well known if I did not get better service. I asked if she wanted to reconsider.

She responded by saying she would send me over to a special department that will handle my problem and provide me with a discount for my hardships. She then transferred me to a recorded messaging system that asked for my phone number for security reasons. I punched in my number and at that point was then disconnected. Why would anyone stay with Comcast after going through this?

I have Comcast for TV, internet and phone. I had full outage of all services for 5 hours on Friday and 3 hours on Sunday with spotty problems later. Comcast scheduled a tech for Monday 11-1. They did not show. When I called, they rescheduled to 5-7. At 7, I called and they said they decided to reschedule to the next day without even notifying me. That service is the worst I ever received from any business in my life. I will find a way to drop them even if I have to go through additional effort, I will not give them my money!

For 6 months, I have had poor phone service. I average 5-6 dropped calls per day. I have called them 31 times over 6 months. It still drops calls every day, sometimes while I am calling Comcast to complain. They have fraudulently billed me 6 months for a service they have not provided. I constantly use my cell phone as I cannot rely on the service I pay Comcast for.

I agreed to buy Comcast Triple Play from an "authorized" Comcast retailer on the internet. First, the triple play was supposed to come with a $200 Amazon gift card. It changed to $250 in "Saveology" dollars which actually means nothing. It is a scam, plain and simple. Then, after many calls and holding many times, I get to Comcast in Dover, DE for actually finalizing the deal and they want my social security number and aren't familiar with the deal I supposedly have and there are extra charges for every little thing. Then, they can't make an appointment of installation when we will be there in a few days. They even made an appointment and then canceled it just before I canceled the order.

I have been subjected to inconsistent billing and communication about my charges for the past six months. I have been forced to call into Comcast customer service multiple times to rectify the errors, which somehow appear again. Each time, I am promised a new package, and a worry-free future, but it only lasts a month until I see my next bill.

Sample this: I have been put in four different packages upon recommendation of your customer service reps, each time I have not been told about terms of the contract or package exclusions. I was even awarded a $50 credit for miscommunication by one of your reps, which never showed up, and I find out it did not because I was not entitled to it.

Is this how you treat your valuable customers? Five years and I am not counting anymore. I am switching out of a majority of your services because I have tried in good faith for the past six months to be a loyal customer. It doesn't work like that with Comcast. So here I am, I complain for one last time. I expect no response, but I do hope you fix the number of bundles and conditions you place on customers with unclear transition points between each and varying contractual obligations. It is a maze that nobody can possibly solve.

Some of your reps are polite, but the last one I spoke to was rude, cocky and even careless about my account history. Adieu Comcast, mostly, because you still have a monopoly on TV in my area.

After a year of terrible customer service and being unemployed for a couple months, I decided to cancel my cable and internet with Comcast. I took a few hours and took all my hardware, ie. cable box and internet modem plus all the wires and remote to their office in Sugar House SLC, UT. On January 29, Friday, I wanted to have it canceled that day as I was also moving that day. I was told all services would be canceled that day. I asked specifically if I would have anything taken out of my account as I did have a balance of $7.89 and the customer service representative said no, once they cancel a subscription then they can't take the money out of an account. She told me that I had to mail in a check for the remaining balance with my account info on it.

The very next Friday, February 5, $51.37 was drawn out of my account, which put my account in the negative. As I said before, I am unemployed and did not have this balance. I didn't see this until Saturday February 6th, I called immediately to have them give me my money back. The 1st lady I spoke with was very rude and unhelpful, I continued until I finally got a supervisor, which until this call I was never able to do.

After talking with and arguing that Comcast made the mistake and owed me the money back she said it would normally take 4-6 weeks and that I needed to see if my bank would make some exceptions when I got some fees for bounced checks from that weekend. I called my bank and they said they would try to work with me as best of possible, however I didn't want my account to be negative, so I borrowed some money to deposit in my account. The Comcast Supervisor, Salima said she would try to get the refund expedited on Monday and would call me back on Tuesday.

I called on Tuesday and she was not in the office so I left her message. I called again on Wednesday, February 10 and still only got a voice mail. I finally received a call from her and she told me that they couldn't refund my money and I had to go through my bank to get the money back. It had something to do with EFT and ACH or some financing terms. I called my bank again and spoke with the branch manager and he said that since it came right from my checking account, the bank couldn't get the money back from Comcast. Around and around it goes, I called the Comcast Supervisor back and again got voice mail, left a message and told her what my bank said and said that she needed to get my money back.

On February 9, 2010 about 2:30 pm, technician for Comcast came to my home to install new internet service but he changed some of my software and added new software I did not need or want without my knowledge, plus the software he added, my computer is not performing as it was.

Jackie, a Comcast service representative, refused to credit me for service not received. This morning, 2/9/10, from 5:00am-6:30am PST, Comcast TV provided no service to my four TVs. I watched the boxes reboot themselves (via home office signal) and then, I had service. I need credit for cable service not received. Jackie refused saying that I had failed to call at 6:00am when the problem was in progress even though their office was not open. She also refused to credit for a partial day. She also refused to allow me to speak to a supervisor. Very, very poor service on the part of Comcast.

When I moved to Florida, I needed High Speed Internet, and contacted Comcast. I talked with a sales representative who sold me on high speed internet only, for $33 a month for 12 months with free installation. When the technician came, they gave me an official Comcast pink install receipt which showed under special instructions the following: "HSD only $33.00 12/month free install." Since I've had problems with Comcast before, I kept the pink slip. My first bill came correctly, charging me $33. My next bill charged me $59.95.

I called in and was told that a "Billing Specialist" had reviewed my order and found that there was no code that allowed me a $33 special. So, without contacting me, the "billing specialist" had changed my bill to $59.95 a month. I wasn't allowed to talk to the "billing specialist. " I was only allowed to talk to the customer care rep, or could talk to a supervisor who couldn't do anything. I was told I had to request an "audit" of my account. Of course, the customer care rep had no copy of my original install receipt, and couldn't obtain one. I was told that I would get no call from a billing specialist, and to call back in a week to see if there had been any change to my account.

A little over a week later, my internet service was shut off. I had to waste over an hour driving to a Comcast office with my paperwork. I showed the Comcast rep my install receipt and she agreed that it said I should be paying only $33 a month for 12 months, but couldn't find the "code" to allow me to do this. I had to wait while she called the sales rep. After she was done, she told me the sales rep would call me to straighten things out. She made a photocopy of my install paperwork and requested a second audit. The Comcast rep admitted to me that this happens all the time. Sales reps quote an introductory price, and then change the up the price without notifying the customer and make it almost impossible to get your introductory offer honored. If I couldn't find my installation pink slip, I wouldn't even have any proof of the introductory offer. I call this a scsm!

Me and my wife have been trying to resolve a billing issue for months. We moved in October 2009 and cancelled service and paid our final bill before we had service connected at our present address. We have been getting billed for all of October through December. They claimed we did not disconnect service. We went into the local office with paperwork proving it was disconnected in October.

We were told it would be taken care of and they apologized to us. Now they are saying they have no record and are demanding payment. We have proof that the tech signed when he took the box from the old address and have provided them with a copy at the office. I don't know what else to do except get an attorney. They are billing us for three months we did not live there, despite the fact that we showed a copy of Comcast paperwork stating it was disconnected in October.

My parents are elderly individuals, and I signed them up for basic cable with Comcast so that they can have the news and the weather forecasts. There has never been a late payment in over 2 years of service and on Thursday, January 14th, their service went out. I called Comcast myself and the representative stated that there was an outage in the area and they were working on it and cable service would be back in a few hours. On Friday afternoon, approx. 4:30 pm my father contacted Comcast again as there was still no cable. He was told by one claiming his name to be Mr. G, that he needed a box in order to receive service again. My father told Mr. G he did need a box, all he needs is his basic service back. He explained to Mr. G that he is elderly and only need the TV for weather forecasts and the news, so he did not need more channels and he sure did not need to pay more.

Mr. G told them that there is no charge for the box, which turned out to be true, however, when my father asked about the monthly charges, Mr. G told him that there would not be an increase to that either, (this turned out to be a lie), so he signed them up to receive the box. On Saturday, January 16th, I called in and got a female who stated her name was Brenda (I think, can't really remember for sure). I explained the situation to her and she told me there would be no increase on the monthly charge, and they did indeed need to have a box in order to get back the cable service. I somehow did not believe they needed to have a box to have basic cable service and I have never heard of charges not being increased on upgrades. They did not state that it would be an upgrade, but I felt that's what was happening.

On Sunday, January 17th approx. 3:30 pm the cable van was there and the cable service was restored, I felt something was fishy about the entire scenario, so on Monday, January 19th I got my father to my computer and we did a "live chat" with Comcast. The "Service Analyst" (as he stated) who handled us on the live chat listed his name as Jason. I have the printout of the conversation between Jason and my father and in that print out (yes, I have it in black and white) Jason also reassured my father that there would be no increase monthly charge. Well guess what, Jason also lied. The new statement arrived and the monthly charge has increased.

So, I called in today (Feb 8th approx 2:34 pm) and spoke with a rep who identified himself as Marvin. Marvin stated that the account was upgraded and the increased charges are for the upgrade. He said, he could not explain why we were told what we were told by others, but he would send out a technician to retrieve the box tomorrow as we do not need a box in order to have basic cable. That is fine with us, however, we do not appreciate being lied to by so many representatives of Comcast. It is absolutely ridiculous. I will tell every person I know that if they have a choice for cable or any service offered by Comcast, they must not choose Comcast. I will discontinue my own personal service and will be moving to DiecTV. I now view Comcast Representatives as liars and therefore will no longer do any business with that company.

My service price continues to change. It has run as high as $334 per month and as low as $100 per month. I ordered the triple play with free HBO in August of 2009 and have had to make 4 phone calls to have my bills corrected. Again I am being over charged! Can you please review this account? Today Clarisa at the Union office (she would not give me additional information) was unsure of why this has changed. She also could not make an adjustment to my account. There was no supervisor available and she assured me she would look into this matter. At least 3 hours on the phone.

I am having trouble with my signal, all spotty now for over 24 hours. This happens all the time and I am getting sick of it. It always happens when I am counting on watching a program. I would like to have my bill compensated accordingly or I will go to another carrier and my family and friends feel the same way! I have had enough of this poor quality with my service.