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Liliana of North Miami Beach FL (05/14/08)
I was supposed to have my phone and internet installed on 4/26; the tech came and left because he did not have a cable long enough to run the service, he promissed me that he was coming back. I waited for few days, called back and on May 2nd a second tech showed up, after 2 hours of his departure my phone and my internet were dead, called again and they fix it over the phone, worked for 2 days and died again (no phone, no internet), called again, they wanted to set up an appointment for Sunday, May 11 to change the modem because, as per their support,it was bad, I asked them to come on Saturday since Sunday was mother's day, they agreed,
they did not showed up on Saturday and did showed up on Sunday, the tech that came did not know that he had to change the modem, he left with out fixing the issue and leaving the modem disasembled. I called again and they tell told me that they were setting up another appointment for Wednesday but no one needed to be at home because the problem was with the outside line. what about the modem that was left in parts. then they agreed that they will be coming back between 11 and 2 to fix everything; I always need to make arrangements to wait for the techs since we all work so we loose working time, this time, my sister is visiting from overseas and has to stay home waiting for them to show up.
I am not mentioning the times that I called besides the ones that I was able to talk to one of the so call Customer Service Rep and the 3 times that I asked to talk to a supervisor and was put on hold because he/she was taking care of a customer (what am I?) and never picked the phone up. Their service is the worse that I ever had. I will not recomend it at all.
I lost hours at work for the appointments, hours on the cell phone talking to Customer Service reps, stress and frustration because they are rude and no one knows what the other one is doing and on top of everything I got a bill from 4/24/ to 5/21 when I never got the service
Anita of Spring TX (05/13/08)
A Comcast sales rep came by my house and offered me a sepcial cable package to upgrade my cable and add digital voice for a total pkg of 65.99usd. Installation was set for Mar 11th but due to installation issues did not happen until mar 19th.
My first bill came 3/27-4/26 $209.05. My second bill 4/27-5/26 $165.84. I refused to pay those bills, requested adjustments, which never happend, was sent to a service center to show them my contract, which I did. They looked at it, made a copy and sent me back to billing, who said that they refer this to special department, takes 2-3business days. Also gave me a phone number of Sales mgr for my area, whom I left several messages with, but never received a call back.
My phone is cut of for 3weeks and my cable service is basic, basic cable only. Comcast is telling me they will cut of my service completeley , if I don't pay the $419.99 for the 2 month I had the special ($65.99) package deal. WHAT A DEAL , NO ORDEAL THAT IS.
Richard of Naperville IL (05/13/08)
I have had so many problems with Comcast, it has pretty much been a joke. But..I have always felt when dealing with them, they were TRYING to remedy the situation until now. A few weeks ago I attempted to record a program with my HD DVR from Comcast. It appeared like it was setup, but when I went to watch the program, I got a message that said this service was disabled. I called Comcast, spent about an hour and a half on the phone with a very nice customer service rep, who said I basically did not have the DVR service.
I am a NEW customer as of this January 08 and I HAVE USED the DVR service several times to record programming that I would watch at a later date..so I DID HAVE the service. He finally transferred me to a manager who agreed that for some reason it had been disabled. She confirmed that it WAS part of the Triple Play Package that I originally purchased and YES I should have it. Said she was transferring me and when I was prompted for the retention department to choose it. Where ever I was transferred to never had a prompt for the retention department and I am back at the same place I was when I first called. I explain the situation, but basically start the ENTIRE Process over again..I tell them I have now been on the phone for nearly two+ hours and my patience is getting very short. The rep tells me she needs to talk to her manager and will call me back shortly.. I am still waiting for that call and it has been 10 Days. Can someone please turn my DVR service back on..
Just frustration with Comcast and the loss of many hours of time trying to resolve this issue along with MANY others..
Sean of Shreveport LA (05/13/08)
I signed up for the Triple Play approximately 11 months ago. The service has been spotty, but I've learned to deal with it. My family and I recently moved and requested a service transfer to our new address. That is when the real problems started to occur.
First, it took three separate technicians on three separate dates to come out before we finally got service, and even then we only had cable service working--no phone or Internet. The phone and Internet were eventually fixed days later. Shortly after, we were out of Internet for a week. Now, they have sent me a bill for nearly twice what I normally pay, stating that they are billing upfront and for previous service.
Well, through some investigation on my part I found out they don't even have the billing codes right in the first place. Not only that, but thay haven't credited me for the prior months payment I sent in, which of course they deposited into their Bank of America account. So, in essence, they are double billing AND overcharging. The first call I made to straighten their mess out was on April 29, 2008. I was on the phone with them for over 30 minutes. Further complicating matters was the fact that the CSR couldn't grasp the basic concepts of elementary math. So, he said he'd tranfser me to his supervisor. The supervisor never got on the phone. The CSR then came back on the line and said the supervisor would have to call me back. I gave my contact number but never got a call or message.
Wondering whjat happened, I called again and was told the supervisor would be getting with me shortly. Again, I got no call. On May 13, 2008 at 9:44 a.m., I called Comcast once again and got a female CSR this time. I re-told her the dilemma. After the standard question and answer session, she said she was transferring me to her supervisor--this was at 9:50 a.m. I was left on hold until 10:05 a.m. when I eventually hung up, effecting a 21-minute phone call that yielded no results.
I immediately called back again at 10:05 a.m. This time I got a CSR named Al. I instructed Al to skip all the meaningless chit-chat and patch me through to his supervisor. He then proceeded to ramble through the standard questions, account verifications, and other stalling techniques. I told him again to put me through to someone who could actually do something about my situation, preferably someone with a pulse and an IQ above 80. He told me to hold while he got his supervisor. He then got back on the line and said the supervisor was unavailable. He asked for my contact phone number, so this supposed supervisor could call me back. I gave him the same number as before, ending the conversation at 10:10 a.m. I still haven't heard from Comcast.
I have suffered emotional distress and lost countless hours of my personal time dealing with Comcast's account errors, fraudulent billing techniques, inconsistent service, and general incompetency. I am also out nearly $200 and have been subjected to a possible service disconnection and credit ding because of my refusal to send them more money, just as they refuse to credit my account with the money I have already sent them (they pre-bill). Something needs to be done. In the meantime, I will just switch to satellite and DSL.
Tracey of Marietta GA (05/11/08)
I was a comcasy customer, I was paying my bill on time I had a credit of 40 something dollars. My husband called me and told me that the internet was down so I called comcast to let them know. When I called me phone call was sent to account services because they said that it was a past due balance of 485.00 I said there is no way. Some one had called into to comcast and the money was reversed on my account, but they didnt have no details to why and how,
Well come to find out that my ex called comcast and got my address as well as the payments that had been made to comcast. They ask that I fax in a copy of my bank statements and they would credit the account back, after faxing the bank statement to them twice they still have not credited my account back, and still have a balance of 400 and something dollars. Not only that they gave out my address to him and he is not to come near me or call me. A customer service rep said it had to be a inside job, and you should get your money back but they have yet to give it back.
Also when we frist ordered service the guy that came out was rude he said that he did not have time to look for a connection and besides he was late. I told him to leave and I called for a nother guy to be sent out. Well they guy they sent out complained about hooking up as well. My husband got on his knees and do most of the work for him. I have stopped using comcast and would never use comcast again.
What about the Hippa law they told me they dont use the hippa law they have there own law and hung up on me. I have had to move because they gave out information to some one that has physical hurt me and my children, and that has called every day since he got the number and address. We also have had to have our number changed.
Bill of Chicago IL (05/11/08)
ABSOLUTE HORRIBLE Comcast customer service in Chicago My Comcast cable goes out every 3 weeks - like clockwork. This has been going on since January 2008. It is now early May 2008. When I go into the Main Menu -> Cable Setup -> Display, it shows Disconnected - Not Connected. I tried to explain this to Comcast and was told my cable is out because the box was physically disconnected and I needed to re-connect the box. What ? If the box was disconnected, how am I able to go inside the Cable Main Menu and read this to them? This proved that Comcast knows NOTHING about their equipment nor how it's works.
I have called Comcast easily over a dozen times and what do/did I get: 1) Hung-up on. 2) Techs no-call, no-show. 3) Lied to - Repeatedly by Comcast about the scheduled day/time when the tech was suppose to arrive. This part is really really bad and apparently legendary. Countless times I was told that a tech will to arrive between 8 & noon or between 1 & 5PM and like an idiot, I waited - and waited - and waited - and waited. Called Comcast, like every hour to check on my scheduled appointment: no clue, I mean totally clueless - hugh waste of time. I was told they have no control over dispatches. And yet, you have to contact them to schedule a dispatch. 4) Techs, if and/or when they do show up, have absolutely no clue on what is the problem and apparently why they were dispatched - I guess they are told to just show up. 5) And most importantly, tech not fixing the problem as my cable went out Tuesday, May 06 and is still out. The few and I do mean few techs that did show up told me the following: the problem is with the signal - the problem is not with the signal - the problem is outside - the problem is inside - when this happens, to call Comcast and have them send an INT signal to the boxes. This is like wiping out and re-sending the cable box configs any Favorite Cable Channels settings are gone. But you have to beg and plead with Comcast to do this and this is a TEMPORARY FIX.
A few weeks later, cable goes out. Another tech told me directly to -my -face to call Comcast and cancel the service as this would get their attention to fix the problem. I could not believe a Comcast tech was telling me to do this. At others times I was told that the tech would come out and replace both HD cable boxes. Techs, again the few that did show up, were empty-handed - no replacement cable boxes. Techs did not know what I was talking about when I asked where were the new boxes. Comcast told me that they were sending out a tech to replace the boxes. Their reply was they were not sent to replace anything - and then asked, once again, what is the problem? It is as if for the past 5 months, I have been talking to an empty phone in an empty room.
Again, tech shows up with no clue on the reason they were dispatched - they just show up - and even that's a maybe - they may show up or they may not. No one knows. I have been in the customer support field for over 10 years with many different companies and have NEVER seen such BAD service as Comcast. It is as if they are deaf, dumb and blind to the ability of providing SERVICE to their CUSTOMER. Isn't that what they are suppose to do ?? Customer Service means giving Service to the Customer. Where is the follow-up call to the customer to confirm that they are back up and working? Where is the call to the customer to let them know the tech is running a little late? Or cannot make the scheduled appointment? Why do I, the customer have to call the provider to find out what is going on?
What is needed is another cable provider in Chicago. I will take ANYONE/ANYTHING over Comcast, I wish I could get satellite service, but I live in a condo that faces East. For satellite service, like Direct TV, I need to have an unobstructed view of the southwest sky.
Apparently I am left with no choice but to cancel service as the cable goes out at will with no fix and no cares/concerns from Comcast. None at all. I pray to God in Heaven to please let Verizon FIOS, RCN, WOW-Wide Open West, or ANYONE get in my area and provide cable television service - and FAST!
James of Naperville IL (05/10/08)
ive been calling about a dangerous electrical amplifier that has been wiyhout a cover for a year.then 3 weeks ago comcast ran a cable wire across my yard from corner to corner. i called comcast 7 times about the open electrical box, still no one came out. i called may 5,2008 was told they would be out may 6 , 2008 no show .i called may 8 2008 was told they would be out may 9 2008 no show.
i called may 9 2008 talked to a supervisor michael id# mas. thats all he would give me. i explained about the wire accross my yard, and the saftey hazzard with the open amplifier . i told him my grandchildren play in the yard and it could be dangerous. his answer was to keep the kids out of there oun yard. not comcasts yard but my yard. he said they would be out in 2 weeks
Carrie of Boston MA (05/09/08)
We signed up for a basic cable and Internet package when we first moved to East Boston. Because we are in East Boston we HAD NO CHOICE of a provider. Comcast sent us a modem that kept working poorly, shutting off, and disconnecting. I contacted customer service twice about the problem--the first time they told me I had to increase my plan to get a better modem. The second person actually told me that I had a poorly made, out of date modem.
My boyfriend took the modem back to a Comcast agent at a location. He said he waited in a long line full of angry customers, most returning faulty modems. The rep was not helpful, and rude in fact. We purchased our own modem, for $80, and not it works fine. Needless to say, our first four months of service was at a cost, for shoddy service. They refused to give us any money back or reduce the bill. I can't wait until we get another provider in the area, or move.
$80 for new modem, $12 in fees, and additional wasted time on the telephone (phone bill costs)- 3 hours or so.
Satyanarayan of Little Rock AR (05/09/08)
3 months ago, I signed up for Comcast Tripple play (cable, internet and digital voice) at a special promotional price through a third party vendor, Anderson. Anderson had a kiosk in Walmart, north Little Rock and persuaded me to sign up for this deal. As per the deal, I was going to pay $70 per month for this package in the first 6 months followed by their regular price of $99 per month for the triple play package. There was a promise of repayment of $350 by check through coupons. The package also included free subscription to premier channels (such as HBO) and HD channels for 1 year. Anderson took my details and gave me a confirmation number saying some one will contact me from Comcast in the next couple of days.
Two days later I got a call from Comcast enquiring the time to establish the service. During this conversation, it became apparent that the caller was not aware of the special promotional package and was trying to sell me with the regular price of $99 per month. I refused to accept this offer and mentioned about the offer being sold by Anderson. A couple of days later, I got a call from Ms Kathy Greenbaum as well as a representative from Anderson. The Anderson rep told me that the package they offered me holds good and Comcast should honor it. However Ms Greenbaum told me that there was some miscommunication between Comcast and Anderson with regards to pricing. After much deliberations over the next 2 days, she called me back on my cell phone and offered me the same package at a revised price at $82.50 per month for six months followed by regular price of $99 per month.
Local Comcast technician came and installed the equipments in the next 2-3 days. I had multiple interruptions with my internet connection for which I called Comcast customer services. This issue is not completely resolved. In the meantime, I noticed that I was charged more when I received my first month's bill. I tried to bring to Comcast's attention about the descrepancy in the monthly invoice and the special package I was promised. I sent them an e-mail about 3 months ago, and have made at least 4 different calls to Comcast customer service on this matter. Once it was a Saturday. As the local office was closed, the call handler told that he will pass on my issue to the concerned persons in the local office. He promised that some one from Little Rock Comcast office would call me on the following Monday.
As no body called me over the next 2-3 weeks, I made another call to their call center and spoke to one named Steve. He expressed his inability to help me as it was a matter for the local office and transferred my call to Ms Kathy Greenbaum in Little Rock. She was not available in her office and I left a message on her voice mail explaining my situation clearly. This happened on March 31st, 2008. However, I did not hear from her at all. As I was having no luck and was wasting a lot of time on the telephone, for the following billing cycle, I just paid $82.50. In the first week of May (1-9), I was on a vacation. When I returned home on 5/9/08, I was surprised to see that my Comcast service (telephone, internet and television all three) were disconnected.
I called them again on 4 different occasions on May 9th and spoke to Mr Jonathan Ross, Ben and Sherry. I spent more than 2 hours on the telephone. They told me that there was an unpaid balance for $92 for which, my service was disconnected. When I explained the situation again - about my previous attempts to contact them and the promotional package - Mr Ross and Ben promised to call me within few minutes. They never returned the call. Mr Ross had given me his direct telephone number which was on voice mail. He did not respond to my message left on the voice mail. Later in the evening, I paid the amount for $92.50 when I spoke to Sherry as they were not prepared to restore my service until I paid.
1) I have suffered economic damage a) because of inflated price and b) because of wastage of my time spent on telephone 2) Psychological stress due to the feeling of being cheated by Comcast
Christie of Salt Lake City UT (05/08/08)
I cancelled my cable TV on 4/24/08. I contacted customer service after receiving my bill with the cable TV charge still on it. I was informed that it is standard procedure to bill customers for an extra month after they cancel their service. At no time was I informed of this BEFORE I started service with them. I will be paying for cable TV until June, even though it was disconnected almost 2 weeks ago.
I cancelled because I did not want to pay full price after being told when I wanted to cancel my service previously that my package pricing of TV and internet would be extended for another 6 months to keep me from cancelling. The next bill I got was at full price, and when I contacted them about this, I was told that I was lied to and that I had to pay full price.
I am paying $55.45 for absolutely nothing, in addition to the $34.40 I have already paid because I trusted that they would extend the package pricing as promised.
William of Burgettstown PA (05/08/08)
I ordered service through comcast which included cable tv and internet at a price of 66 dollars for the package...I had to order a modem at a one time price of $50.00 plus tax which I gave them my credit card information to charge it on there..
Then I was directed by there sales team to the installation department which informed me that service is not available in my area.I then asked them how do I stop this order from taking place? They informed me that I would need to talk to they sales department and get them to cancel it..So I get directed back to them and at that point they say they have no record of my name phone number or address in their system....So a day later I checked my account in sure enough it has been charged a fee by comcast...I call them back in still no record of me ordering service through them.
The loss of about 65.00 dollars and they endless amount of time I spent on the phone with these people who continually put me on hold to give me no answers of why they can't find me in their system..
Julia of Houston TX (05/07/08)
Asked for installation and they caused damage. After over a week trying to have them come out to fix, they finally came to resolve. During this whole time the comcast people have agreed that some new wiring needs to be put in to have the correct service and they still haven't sent anyone out. Call, after call, does not produce a result. I could go on and on, I just want the service I am paying for.
I waited for a service tech on a Friday evening wherein service was promised no later than 8 p.m......no one showed. The attic ladder they broke was left open for almost a week during winter months before someone came out and fixed it. Much time spent calling and calling and getting redirected to someone else, over and over and over. Total adjustment after all was said and done ---- $20.
Lesheika of Paducah KY (05/06/08)
Every month I get a bill with no due date. It will say billed from 4/23-5/23 but do due date. When I call comcast, I get several different responses. Sometimes, I get the 3rd of the month, or other times, I get the 14th of the month. Which one is it? Well, aside from that due to me only getting paid once a month, my bill to them is always past due. So then I am stuck with a $7.00 late charge fee. It use to be $5.00. I don't know when they changed it to $7.00, because I was never notified in any of the billing statements.
I have never know anyone to charge for your payment being late, especially not that much. $7.00 is alot of money, for being a couple of days past due...do they not realize that things do come up, and sometimes, like with me only getting paid once a month, I usually miss my due date. They are always raising the prices for their crappy service. Thank God, I only use their internet! I would NEVER use them for anything else.
With everything being so high from groceries to gas, it is ridiculous to charge $7.00 just because your payment is late. Is there anything legal we as a people can do to stop these money hungry giants? This should be considered stealing money from those that support comcast through having their services. It's just ridiculous.
Jeremy of Oakland CA (05/06/08)
I had set my TiVo to record Globe Trekker, for the episode including Iran. Guess what happened? ONE HOUR OF BLACKED-OUT PROGRAMMING!GREAT IDEA, COMRAD-CAST!
I was unable to watch the episode I was looking forward to viewing. Why should Comcast use their prehistoric political angles to keep me from watching a program that encourages viewers to get along with the rest of the world?! There has to be a legal precedent involved in this kind of instance.
Dan of Cooper City FL (05/02/08)
Comcast came to house and switched us over to their all in one (phone/internet/cable) package. This complaint is about the internet. Since their install, our virus protection and other programs cannot go online for updates. Calls to their tech support result in either being put on hold and then the call dropped (3X), or not understanding the problem at all. Finally a tech stayed with the call and after wasting 15 minutes, said he would write up a ticket for a tech to handle it, which would take up to 72 BUSINESS hours (today is Friday.).
I thought I was ALREADY talking to a tech, but evidently the people they use on the first line of customer service (if you can call it that) really are not equipped to do much. One can sense this by their general cluelessness and frequent inability to retain a phone call. If this is any indication, COMCAST hi speed internet maintains one of the worst tech support centers I have encountered anywhere.
The bottom line is that their installation screwed up our computer and they dont seem in any rush whatsoever to make it right... they have their upfront installation fee and the customer be damned. Consumers BEWARE!
Without virus protection or online backup until this is resolved, and judging from their support I doubt they will resolve it anytime soon.
Maureen of Springfield IL (05/02/08)
We've had constant problems with Comcast since they took over our cable service from Insight. We had autopay set up with Insight which we were told would transition over to Comcast. That clearly did not happen. A month or so later we suddenly lost service. When we contacted Comcast we were told we lost service because of nonpayment. Comcast hadn't properly set up or transferred the autopay provisions. After 2+ hours on the phone with various Comcast service represenatives Comcast restored our cable and internet service and set up the autopay.
Tuesday we again had our service shutoff for nonpayment even though Comcast had assured us the account had been rectified and autopay set up. Again we spent 2-3 hours on the phone with Comcast trying to get the situation straightened out. Once again Comcast assures the problem with the account and autopay has been corrected, but we're left wondering whether we get to look forward to another 2-3 hours on the phone with Comcast at the end of May. The height of irony is that in the middle of the hours on the phone the other night, another employee from Comcast called to see how things had worked out after our call two months ago. Needless to say, we're angry and looking into alternatives for internet access and TV.
Joseph of Nd Hgts NJ (05/01/08)
i have a problem with comcast cable co,i have been overcharged with cable,i called them to correct bill they said they would ckeck problem,i just paid bill ,174,00 the next day they shut off service,then they said they would turn it back on for another 236.00,i gave them 410.00 dollars that month,
this month i get another bill this month for 393.89 dollars, a couple of months ago i signed a contract for 159 00 a month,but bill has never beencharged that amount.this problem has been going on for years,i have call this company several times, spoke to there supervisors, but nothing has been corrected,
if you dont pay ,they shut you down,this is terrible that they can do what ever they want,i tried calling there corperate but i could not get throught, please hele me with this problem. thank you
Sherry of Manchester NJ (04/30/08)
I subscribed to Comcast bundled package (cable TV, Internet, Phone) in Feb. 2003 with a 24 month contract. Since that time I have had problems with the internet and phone service. I have a record on file with Comcast of problems and visits by technicans dating back to Feb. 15, 2007. The problem still exits. A technican was her again today and internet service dropped several hours after he left. I want out of this contract without penalty.
My husband and I both work from home offices with calls being dropped and no email service costing us business.
Pat of New Market MD (04/29/08)
Since COMCAST took over Adelphia Cable in the Frederick, Md area the quality of the cable picture has deteriorated 99%. The video signal is crap! You call in a trouble and if you ever do get someone, which usually takes 15-45 minutes, the canned answer is you are the only one in your area experiencing the trouble. And if your neighbors are experiencing the problem and dont call in COMCAST does nothing BUT they will send out a tech 1, 2, 7 days later to check and leave a nastygram on your door sayinh you missed your service appointment when one was never made. I have dealt with Comcast in everypart of Maryland and they have not changed. Lousy, lousy video quality and even lousier Customer Service.
Video quality is sub-par and I work for a major communications utility in the broadcast video installation and service market.
Nancy of San Rafael CA (04/28/08)
I have Comcast internet and have been very happy with the service until they changed their website. Now, when I try to access my email via the website, I am able to see some of the messages until I receive an error message saying Login Failed. This originally happened once or twice each week. Now it happens almost every time I check my email!
I have called Comcast repeatedly and every time they tell me to change my password. This works for an hour or two and then I begin getting this error message again. They are either complete idiots and have no idea what's going on with their system or they do know but don't want their customers to know this. I am getting very frustrated with the lack of an effective response from Comcast but they seem to have the high speed internet market all wrapped up.
I use my email for work so I cannot respond to my clients in a timely manner when this happens. Also I have spent endless hours on the phone with Comcast but their so-called fixes don't work for very long.
Alissa of Annandale NJ (04/28/08)
Due to the recent acquisition of Patriot Media, I am now a Comcast customer...and a very unhappy one at that. I have now been without telephone service for one week and, less importantly, internet for three days. After multiple calls to Comcast during the first days of the telephone outage, my husband and I were told some of the following things: There are only certain call centers who are handling your area, but you cannot speak to them. Please hold while I talk to them about your problem. Can't you just use your cell phone? You were not entered in our database prior to the switch-over of service. The problem is with your modem. The problem is on our end with the communication between our system and your modem. There is nothing I can do to help you. You will have to wait for a call back to schedule a service call since you are not in our computer.
And, as of today, someone who was probably the most honest yet: If we cannot figure out the problem, we will not be able to provide telephone service to you. Ok, so I get that there are growing pains with any merger/acquisition, but this is ridiculous. If Comcast could not handle the customers of Patriot Media, they should NEVER have taken over the company. So, when we first started calling, they kept telling us that we couldn't be scheduled for a service call because we weren't in their database. But they opened a ticket and would have someone from the designated call center give us a call to set up a time.
The call-back never happened. So, my husband and I took turns multiple times a day calling them back to get someone to do something productive. We kept hearing the same thing about the call center and they couldn't help us (blah, blah, blah), and then I decided to search Comcast's website for a complaint email address. I found one for the VP of customer service. I'm no idiot, so I know it's a general mailbox, but within two hours of submitting the email I received a call from the corporate office in Princeton, NJ. The woman was very nice to me, but ultimately, couldn't help me. She DID, however, schedule a service call for Sunday morning.
The tech came, replaced the modem, but couldn't get the phone to work because the tech in the office was too busy to put our new modem info into the database while the other tech was still in our house. I knew that was trouble. So, here we are...7 days and counting with no phone, and 3 days without internet. So, I called this morning and immediately asked the customer service rep. for her supervisor. I got one, and asked him if Comcast even knew what the underlying problem was. He admitted that they do not, and if they can't figure it out, they're just not going to be able to provide phone service to us. WOW!
So, because Comcast bought our cable company, and we were forced to switch to their service, and there are now major problems that they can't figure out, my family is just supposed to accept the fact that we may not be able to have our phone through the cable company anymore. So, if that happens, Comcast will just raise the rates of the cable because we can't have the triple package. I don't think I have ever dealt with a company as inept and unethical as Comcast. If you do have a choice for your cable, internet, and/or phone, DON'T CHOOSE COMCAST.
Most importanly, my family has had no access to 911. Also, I work from home two days a week to save on gas and mileage. Now that I have no phone or internet, I can't do that. Also, the emotional stress that my husband and I have been under just trying to get our phone restored has been daunting. The attitude that Comcast has taken (We bought your cable company, your phone doesn't work, there's nothing we can do to figure out the problem, so tough) is appalling.
Kimberly of Swedesboro NJ (04/27/08)
Unfortately I am writing to inform you of by bad experience with Comcast. It all started on 4/12/08 when I called Comcast to have our line checked out. For the past couple of months we were losing our cable as we use it for VOIP with AT&T and Comcast for High speed for our computer. I called on this day 4/12 to explain what was happening and Comcast immediately sent a tech out to the house... better than good customer service as company replied asap. The technician determined that the underground line had to be replaced as it was bad. He stated that the utility company would be out on Monday 2 days later to mark the ground for utility lines... so I took a day off from work on Monday so I could be home to let them know that they only had to mark one side of the house as we wanted the new cable run to our garage rather than running it twice the distance around the back of the house and come into our living room.
My husband decided it would be less work and he said it would be easier to have the moden, router and VOIP box located in the garage in one easy to reach to location. Well, Monday came and went and no one showed up. After 4 phone calls to Comcast througout the day I was told on the 4th call by a CSR that at 4:00 that day my service was canceled. It was about 5:00 when I called. I asked why they canceled it and they stated that the tech said no new cable was needed... well that can't be true, we were losing signal, he checked it out and stood in my living room, and stated it was bad and on top of it, gave me a yellow service sheet stating in his own writing that there was a bad drop need new. I was not happy to hear this as I took day off of work to be home and no one showed up. The last CSR explained that if we continue to have problems to call back. So from this moment on, I am thinking okay, I'm nuts, and I guess I will have to wait for it to break again before I call back.
The week of 4/24, I came home from work and there was blue and green spray paint outlining my underground utilities, I then thought, okay Comcast canceled their part of the job, but did not cancel the utility company from coming out. So I did nothing... well on 4/24 on my day off, a knock came at the door, it was a sub-contractor who notified me that they were at my home to run new cable. Now I am thinking okay, what's going on. I called Comcast to tell them that new cable had been run and when were they sending the tech out to hook it up... well guess what, Comcast stated, we have no order for you... what a surprise. Once I told them the entire story, they set up for a tech to come out the following day on the 25th to hook up the new cable.
But here is the bad news... during the dig to lay new cable the sub contracted company shoveled through my main sprinkler system pipe that runs into my house and busted it wide open. It's white PVC.. they explained that they made the error and would fix it the next day. Well the next day on the 25th, no one showed up... yet another surprise. Along with this, the tech who came out stated that because we ran the new cable into the garage rather than running it where it was before to the living room that he could not hook anything up because it needed to be grounded... running it across the back of our yard to where it was before would have been a nightmare.. we have a paver patio that they could not get under thus having to run it all the way around our pool to the other side of the house... so this hook up never got done and Comcast will not do it until my husband puts in a ground.
So the story continues, now I have a gaping hole in my yard with a broken main sprinkler line... that never was repaired. I spent 1/2 my day on my cell phone calling Comcast and asking to speak to a manager to help get the water line fixed today 4/26... as it was due to rain for the next 4 days and cannot get mud and have the hole fill with water, I explained I wanted the repair done today. After several calls, much agravation and many hours of my day, I finally got a hold of someone who in my opinion was the best at helping me. She had a service manager who I cannot remember his name along with her pushing to get this fixed asap. Finally they contacted the construction co. (by my recommendation) who had passed the repair off to a landscape company to fix. The landscape company made it out today to repair the break, but would have been out sooner had they received from the sub contracted company who ran the cable my name and phone number to get a hold of me, which they did not, but after the woman I spoke with at Comcast and this unknown manager got involved they solved this mysterious puzzle, got me in touch with the landscape company to fix the problem.
Over the past 2 weeks, I cannot name every person at Comcast I spoke to, although I was very disappointed in the lack of good customer service. Every time I called I had to explain over and over the situation, I asked on several occasions to speak with a supervisor and not until today and 4 hours later did anyone call me back. If only we had DSL in our area, I would have canceled with Comcast and signed up with DSL... but unfortunately for us, Comcast is the only high speed we could get at the time. Comcast is a very large company, I know this, but don't let size fool you as with continuous bad customer service, [they] will lose customers. I hope [they] take this email into consideration and if only one other customer get's better service from this feedback than I've done my job.
Broken sprinkler system main line. Day off of work 4 hours of phone calls, which equals my time and phone bill charges
Dwight of Memphis TN (04/25/08)
I called Comcast to inquire about its phone service. On Wednesday, April 23, I spoke with the sales rep, PEARL, and obtained pricing, service features, installation specs. I was prepared to sign on, but I told Pearl that I wanted to check with some other carriers and was going to review the information, which she had given me, with my Mother. Pearl told me that her computer was down and she could not process any further. Pearl asked me to call her back on Thurs, April 24 at 11:00. I call her back at the specified time, spoke to another operator, who told me that Pearl was busy with another customer and that Pearl would return my call. (She never returned my call) While I was talking to that operator, I attempted to logon to my online account. I was blocked from entering online and a pop-up message indicated to me that security provisions had been added. The pop up instructed me to enter a PIN, which it alleged been mailed to me. I had no such number.
The pop instructed me, if I forgot the PIN, to indicate such and the PIN would be sent to my email. That didn't happen either. Friday morning at approximately 10:30, I called Comcast to rectify the security clearance on my online account. I was informed that the security had been added under fed law to secure my phone service. I was futher informed that service tech was schedule to arrive at my house between 10 and noon THAT DAY, to change the phone lines. I was further informed that a new phone number had been assigned. I told the customer service rep, Carolyn, I NEVER AUTHORIZED ANY OF THIS. She thought it strange too, because there were no indications in her notes of my authorization and that the new number and service tech has been dispatched within the statutory three days. I would never have known that the phone service was being change had I not inadvertently gone online to look at my cable/internet bill.
I spent more than two hours on the phone with Carolyn cancelling the unauthorized phone service and getting my online account security clearance. The scary part is these people could have changed my phone service with my authorization, and reassign me a new phone number without my authorization.
Steven of Somers Point NJ (04/24/08)
I signed up to Comcast for the High Speed Internet service. I have been a customer for about a year. I download large files at home and I also up-load files at home also. Apparently Comcast offers a connection to it's customers for 100 Mbps. I have used my task monitor to monitor my speeds and I have never seen any speed downloading any faster than a total of 800 kb per second, meaning 1 tenth of the bandwidth but at a higher price. On the uploading side, they offer 8 Mbps, but the highest speed you get to upload is around 47 kb per second. Far lower than the advertised speeds.
I also noticed that Comcast claim to be on-line 24/7 is not real. If I have a peer to peer program running in the backround, I find that my connection has been lost and my computer has been reset or restarted resulting in loss of work performed. I am also a serious gamer, who plays video games on servers with 50 other peers online at a time. I find that my ping ratio is far greater than the other players. An average ping rate should be between 80 and 150. My ping is variable between 300 and 800, close to 5 times the average. So where is the benefit of Comcast? My service is supposed to be a clear cut line to Comcast, but I find that my line is piggy-backed along with other lines, cutting the benefit of high end users to satisfy the masses, while still charging top dollar across the board.
I also realized early on, when you sign up for the Comcast High Speed Internet, they try to sell you the upgraded service for more money. But Buyer beware, because for the more expensive package there are no better results, in fact the results are exactly the same, same bandwidth in the up and down slope as mentioned earlier, therefore when signing up, go for the minimum cost.
I spent more money per year on Comcast services than if I had gone with another company offering the same deal on internet services for less, but received the same bandwidth in the up and down slope as Comcast had offered.
Mark of Lebanon IN (04/21/08)
When Comcast took over our cable service from Insight Communications they decided to shutdown the Insightbb.com domain. This means that after years of using my Insight email address, I will have to hunt down and find everywhere I've used it to change my email address. I had no choice in the change. I did not want Comcast as my cable provider. Now I have to deal with this and there is nothing I can do (short of canceling their service where there are no other choice of cable TV). Comcast refuses to compensate me for my time and trouble.
My time and effort to track down and change my email for sights that I may not even remember after 5 years of using the same email address.
Sean of Spokane WA (04/21/08)
I own a 32 10 y/o RCA analog/CRT TV that still works fine, not a HD big-screen model. More channels moving to HD, so I can't get them, black-screens, but Comcast makes me pay for Ch's I can't get thru a TV that can not show them. There is no other cable company in Spokane, WA.
Comcast is monopolizing us, a city of 180K lower than national median annual wage customers makes TV more expensive than food! We pay more than ANY other place in the USA for this rip-off, they up the cost 2-3 times per year dropping Ch's as they go, unless you have a HD $5K set! The New World Order of cable TV mobsters!
I know of MANY folks who can no longer afford cable TV so they stick rabbit-ears up and get 3 broadcast free channels, some go with satellite, cheaper but bad weather cuts service U still have to pay for for 2-3 months per year! Comcast has Spokane by the throat and keeps squeezing the life out of us.
Margarita of Lowell MA (04/16/08)
In February, as a long time Comcast customer, I changed my services from regular digital cable to in demand cable with high speed internet and telephone. I was a user of the high speed internet and the cable, just I need was the phone service with Comcast.
However this was the damage, so to add the phone service was only 33.00dollars more so the new package that I have to pay was 99.00 for two years for digital cable, high speed internet and phone. So I agreed to pay 99.00 plus the installection fee that was 30.00 dollars for just the phone. When I received the bill Comcast charge me $500.00 dollars, when they told me that to change to have the 3 services in one package, looking for savings I got this bill.
I called them which was a hard time because most of the time I called they hand out my phone call and when finally I spoke with one of they customer care they say that will scan my account and will change those crazy charge that are not suppost to be there. I wait for the result then when I recieve the bill this month they charge again more fees and did not clear my record now I have a 500.00 dollars bill that I do not know where here in Massachusetts I can go a clear this mess because I am trying to be a good customer and look what this company is doing to me. I use comcast because of the advange of the internet that can help me a lot with my work at home and with my research, but this is not reason to scam me. So please if there an attorney who can advice me and tell me what can I do?
George of Sunrise FL (04/14/08)
This all started when we had a problem with Comcast, we were on a promotional agreement with Comcast and they broke it. They sent us our monthly bill and from the previous month the charges had increased over 100% without any notice. These charges are unreasonable fees and again without notice that the charges were being made. We did not agree to any said charges.
They broke the contract without any notice & when we refused to be taken advantage of they threatened me with a made up charge for discountinued the service which again is very unreasonable. These practices are unprofessional to say the least and we would like to join the class action suit against them, as far as Direct TV, almost the same situation.
We contacted them on November 30th 2007 to take a promotional offer they had sent to us in the mail for $34.99 for a period of 9 months with bonuses. We get our first bill and to our surprise we were charged full price for everything with no promotional prices.The $34.99 turned into over $90.00 This has been a real nightmare for the last 5 months. Every month has been something different and every person at both companies that I have spoken with tells me something different. This is really a bad problem and from what we have been told and heard we are not the only people dealing with this problem. Again, I wish to join the class action suit against these companies and try to stop these companies from doing this to other people. I have already received a notice for not paying from both of these companies which isn't right since I didn't agree to any of these charges. I need assistance with this matter ASAP from someone there.
These 2 companies are threatened to tarnish my credit which is in the high 700's and I have been an upstanding citizen in my community for over the last 20 years. I'm a retired fire fighter and have served the people so I feel I need assistance here with this problem before it goes any futher. I just want these companies stoped from the bad business practices and before they can do more damage than they have already done.
Sarah of Waltham MA (04/14/08)
this the second account I have with Comcast where the billing of the account was excessive of the services rendered I will not be paying for any cable television services as Comcast was not able to provide service that worked for 24 hours. The day of installation once the technician left I had to take the equipment to be returned as it stopped working in only two hours. That equipment stopped working 24 hours later when I set up an appointment with a technician who never showed and instead called claiming to be at my building and already having fixed the problem. As it was not fixed I then called Comcast 24 hours later to cancel my account as the service never worked and they were clearly to impotent to solve the problem. Furthermore, Comcast still owes me a refund, as they demanded an excessive amount in payments refusing to refund my money for the last year and half on a previous account.
As each and every time I contact Comcast I am lied to, however when pressed to actually read the account information everything I am saying is in their notes. The fraudulent billing of Comcast has been reported to the appropriate Federal authorities so they are aware that Comcasts standard operating procedures are fraudulent not only with regard to download speeds but also in their billing practices. As Comcast admitted in the fall of 2007, they were already billing another account for my television services through 1/2008. Obviously demanding payment from me for services already paid by another is illegal as I was very clear in August of 2007 that I no longer wanted the services I ordered.
Comcast was told in writing in January 2008 they had no authority to call my cell phone running up my bill because of their inability to follow through with and keep track of agreed upon account adjustments. Unfortunately each time as I have tried to solve this problem with them in writing I am bombarded with phone calls from a belligerent woman, Maria Manning, who is completely ignorant of previous account activity.
Paid in full but still being tracked by the collections agency for current account.
Never received refund that I am owed on my last account.
Maryann of Doylestown PA (04/14/08)
I have comcast for both computer and cable - there have been an continue to be problems with my hi-speed internet and now also with my TV - the picture jumps and ends up with a black screen and line going through the middle of it then it jumps and the picture comes on then it jumps and the picture goes off I've have a nast rude service person here and brought another computer into my house and hooked it up to my cable and that TV played - I would agree that it is my TV - but I know of several other people with a few blocks from my apt. that are having the same problem - is there no recorse for this - of just switch fot Verizon - Comcast really doesn't seem to care one way or the other - confused and very unhappy -
Douglass of Richmond, VA (04/08/08)
I joined Comcast because they said they supported Tivo, so I bought a Tivo HD; when Comcast came to install their cards the cards would not work. Now Comcast is telling me they never supported Tivo. My response to them was if that's true why were their techs. at my house trying to install the cards. They won't let me speak to anyone in authority nor will a supervisor return my calls. Yet they are screaming about my unpaid bill.
Susan of Lansdale PA (03/29/08)
1) When I switched from basic cable to digital with HD service, they had a lot of trouble figuring out how to set it up with TiVo, even though I called them several times before-hand to make sure they could handle it (which they said they absolutely could). They had to come out twice to finish the job. And even after that, I had to call them to configure the system correctly.
2) Each month, they charge me for an additional outlet, even though I am only watching on one television, because I have a dual-tuner TiVo. They did not tell me that was going to apply ahead of time and I really don't think it's fair.
3) My high-speed internet connection with them is slower than my former DSL connection. I sat for over three minutes just waiting for this page to load! I don't understand how it can be marketed as high-speed.
Joseph of Newfield, NJ (03/19/08)
I was a Comcast customer. Their service was a constant problem which they were called on time and time again. They said the problem is over here, it's over there, on and on and never any resolve. Finally they said I'd get a credit for 12 months.
That never happened and now they are trying to collect for a service they couldn't supply.
Russell of Indpls, IN (03/18/08)
How can they take channels off the sports pack but continue to charge you the same? Namely the NFL network.
I pay $120 to watch TV and they just do what they want. And there is no choice of other companies. Hello monopoly!
The consequence is they still get the same money for a lessor service, not the one you signed a contract for!
Mindy of Orem UT (03/12/08)
My phone is not working, and I checked everything: the cords are all plugged in and the light is on.
Caroline of Plantation, FL (03/12/08)
There is simply not enough time and space to explain the difficulties we have had with Comcast's cable television service. At times, the screen and various channels are blacked out, with a nice little message stating your channel will be available shortly. Apparently the space time continuum is off in their neighborhood, as the channels often take days to come back on. When the channels do work, they are pixilated, and the sound is often out of sync with the pictures.
I am down to about 5 usable channels that I do not truly care to watch. Does Fox own Comcast, because Fox news apparently never has any problems! Customer service repeatedly tells me the problem is on my end and refuses to refund me the difference for my time and effort.
Jeremy of Pleasanton CA (03/11/08)
I recently moved apartments in the same complex, approximately 2 buildings down from where I currently live. I called Comcast to transfer service, and things were going fine until I was hit the the transfer fees. Now I know where these guys make the money. First I was being charged $25.99 for the reconnect fee. Then I was asked how many TV's I had. After I told them 2, I was then hit with a $13.99 charge to activate the second jack in the apartment.
Let's sum this up: $25.99 - Reconnect Fee; $13.99 - Additional TV Fee; $18.00 - Monthly Bill. To get setup this month with their service, it's going to cost me close to $58. Every other company I worked with to transfer my services offered it free of charge. I don't know how Comcast can actually get away with this, but I don't plan on being with them much longer.
Tara of Forked River NJ (03/09/08)
Since November 07' I have had nothing but problems with my service. After about 20 phone calls in december with no luck I decided to take my box to manahawkin to exchange. I was given a new one.two weeks later my box stopped working so they sent someone out to 'fix the lines' they told me there was nothing wrong with my lines it was the box so they replaced. two wekks later my box was not working again, so they sent some one out again to 'fix the lines.
they replaced to box again and checked the signals and said there was nothing wrong with lines it was the 'new box and replaced again. the again a week later someone had to come again to 'replace the box! this was in january 08, numerous amounts of phone calls and I asked them if I could be credited at least something and they said no but maybe 40.00 that is a joke considering my bill is about 100.00 a month!! now here it is march 8 and I awoke to noe cable and no internet again! I called for three hours and finally got thru and they said someone would be out from 12 to 4 today. they never came.
so at 5 I called and they said no one can come until tuesday the 11th and that no one should of told me that. so when I asked for a supervisor she (camille hung up on me) so once again I called back to get a supervisor and was told now there were outages in my area,even though all my neighbors had service but me!
Carmela of Beachwood NJ (03/06/08)
I have had Comcast Cable, Internet and phone services for approx. 6 months. I transferred to COMCAST from Verizon because it sounded like a good deal and also because the rep was a great salesman. I had NO problems up to now! In the past month, I have received numerous calls and have placed numerous calls, and people cannot hear us, but we can hear them. I called customer service, and they opened a ticket for a tech to come and verify the installation. The tech said that everything was done properly, but I still have the same problem. I called customer service again with the same problem, and again they sent somebody to inspect our lines. The tech informed us that he has known about this problem, and it's a problem Comcast has in the area. I called customer service again to complain. Tech has been here 3 times, and I still have the problem.
I run a business from my home due to my disability (MS) and am working for a psychologist. I now have to call patients back using my cell phone! This is not the kind of service I expected. A supervisor named Lorna was supposed to call me back yesterday, 3-5-08, but guess she is too busy. Just wish someone would tell me what the problem is and if it is going to continue. Do I contact the FCC? PLEASE someone help me out here!
I've lost minutes used on my cell phone. In case of an fire/emergency and cell phone not available, I would have no way to call for help.
Victor of Homestead FL (03/05/08)
Around half a year ago I started having a problem; it's been nearly 2 years since I've been with Comcast with the Internet and cable combo. I got Comcast for it's High Speed Internet service and it was all great until a few months ago. Whenever I tried downloading stuff like my friend's Flash videos he makes to test, while using Bit torrent to download it, the service started to either go from 168Kbps to nearly 5 Kbps or just completely disconnect and appear as if it never existed. It does this also with live web cam chats slowing or freezing on me, websites not loading and everything slowing down except for a few important websites.
Then I saw the report about them using some programs to scram the connections and control what they want and don't want for us to see. And at the moment, I'm just waiting to see what happens to the problem that the FCC is investigating. I also have had several times where the entire cable connection is gone due to an outage; however, it has only happened to me and a few on our neighborhood--along with some channels being randomly either censored or taken out.
I had to quit flash video and gaming testing. I've lost connection to several sites and games I've paid for.
Reginald of Arlington VA (03/03/08)
Bad cable installation services, it is not working properly. I contacted Arlington county cable administration and nothing has been done .
Adelaida of Philadelphia PA (02/25/08)
A Comcast agent called me in December. He offered me the triple play--cable, phone service and internet for the price of $59.99 for the first 6 months. I accepted. When I received my first bill it was $203.00 dollars. I called them; they said they don't have that promotion, and I said well one of your agents called me. They offered me some free channels, that I am not at all interested in. They offered me for the same price, the phone service and internet services. Not the cable. I agreed, and guess what? My high bill came two days ago. I called them again, and the same thing happened--they don't have that promotion. They charged me $33 for each service plus the taxes. I am an old person, 60 years old, live on a fixed income. I cannot afford these mistakes from a company. Well, they said I have to pay. Would your company be able to help? Thanks for everything you can do.
I paid them $100 for the first bill; now it's $142. If I don't pay, my phone service is going to be discontinue. I can not stay in my house without phone and internet service. I am a sick person, mentally and physically.
Adam of Dover NH (02/20/08)
I recently moved to NH and called Comcast to get information on cable and internet service. A representative informed me that the best deal would be to get cable, phone, and internet all together. I was told this package would be $113.00 a month for one year (Jan 08-Jan 09) which included all taxes and fees. The representative said there would be installation fees totaling $57.00. I informed the representative that this was not acceptable and that the only way I would commit to the installation was to waive all the installation fees. The representative later called me back and said all fees would be waived and again confirmed that the monthly price would be $113.00 including all taxes and fees. When my first bill arrived the installation fees were included making my bill $178.00 instead. A call to Comcast resulted in them telling me I needed to go to a payment center for them to take care of the charges.
Once at the payment center they said that they cannot credit bills, and I would need to call the 1-800 number again. The representative at the payment center promised to email their supervisor and to call me the next day, which never happened. My recent bill came yesterday 02/19/2008, and the installation fees had been waived only due to the fact that I refused to mail them with the first month's payment. The most current bill is now for $132.00 which is not the $113.00 that was promised. A call to Comcast again revealed that they increased a cable service rate immediately after they committed to a monthly charge of $113.00. Also, they said that I was now being charged for a dvr box because the tech that installed the cable was only supposed to install an HD box. Comcast has refused to honor the commitment they made and even had the audacity to try to schedule an appointment to come and switch the cable box--oh and they were going to waive the normal fee that usually is charged, like they were doing me a favor for their mistake. So Comcast sold a product and then charged a different price. If this happened when using a debit card at a store, one call to my bank and the charge would have been corrected. It is amazing what a company can do when there are no reasonable substitutes.
Comcast offered a product at one price then after the fact they failed to honor this agreement. This has me to spend time waiting on hold and will force me to pay more for my service.
Wayne of Palm Beach Gardens FL (02/20/08)
It is such a long story of fraud and frustration that I will skip to the present. I am not receiving what I am paying for and cannot reach anyone of knowledge or authority. I was told that the person in charge of the supervisors, Dwayne, does not accept calls, but that he would call me. It has been three business days and I haven't received a call. I cannot reach anyone who can give me answers, as in the past, I have been given inaccurate information (basically lied to) and have yet been unable to speak to a person of responsibility. There is so much to this saga that it is impossible to relate in an e-mail.
I am not getting the services for which I am being billed, and the hassle of contacting the underlings constantly is annoying, netting no results.
Jj of Grain Valley MO (02/20/08)
I have Comcast Digital Voice (as well as T.V. and internet) which was installed approximately 1 1/2 years ago. Yesterday when I returned home, I thought someone might have tried to break-in my home. My house alarm (through ADT) was showing an intrusion alarm. I had not received a phone call (per protocol) from ADT, nor did the police respond (verified). After finding out no one was in the house, I picked up my home telephone to call; I had no dial tone. Finally called ADT on a cell, and they did not receive a signal from my house. Called Comcast to find out what was wrong with the phone, and they couldn't figure it out. ADT sent a service tech. out ASAP. The tech then told me we were not hooked-up to them. He said when Comcast installed the Digital Voice they in no way wired our phone line to the alarm. They had the alarm box/jack completely wired incorrectly with the wrong phone wires,etc. ADT said It wasn't even close. ADT then told me that when the alarm goes off with it being wired wrong, it automatically disconnects the phone.
When Comcast installed my phone they were told before installation that we had ADT, and the technician assured me it was no problem and everything was set up and ready to go. He even said he called ADT, and everything was fine when I wanted to verify when he left that it was ok. ADT confirmed that they never contacted them for the change, and when the Comcast tech was here he should have called them and sounded the siren/panic button with ADT for a test. I was here, and they never tested it. So, we have been paying our ADT bill every month for no service, and then to find out, God forbid, in the event of an emergency, fire, or burglary, not only would no one respond--I would have had no way to call for help as happened yesterday.
Loss of 1 1/2 years of ADT payments. Potential risk to lives and home with no alarm and telephone when thought I was connected. Walking into my home when there could have been an intruder.
Jamie of San Jose CA (02/20/08)
In December I moved into this new apt. and signed up for Comcast Cable. After the first month I received a bill for over $400.00 dollars for cable and about 100 porno movies that were billed to me. I immediately called and complained that I just started this service and that I did not charge all these movies. I have been on hold for 15 minutes at a time and sent to another customer service person who is supposed to be a supervisor. They are like talking to a brick wall. They have hung up on me several times. I have proof that my room mate and I were at work when all these took place. Then I got the bill the next month, and now the bill is over $500.00 with more movies. Again I called and spoke to a supervisor. They said I did it, and I need to pay. They hung up on me.
I have chatted on line, and they disconnected me. Of course I have canceled the service. I have called about 10 times, and no one will listen to me and resolve this issue. I am not paying for something I did not do. One time when I did speak with a rep, they gave me a different phone# than mine--a 510 area code and I am a 408 area code--so I believe they know there is a mistake and don't want to credit my acct. This is how they make so much money. I am so frustrated.
They are ruining my credit rating and my reputation. I have seen so many complaints about this same issue. I think there needs to be a lawsuit against them for scamming people.
Bruce of Pearland TX (02/17/08)
Fri/Feb 8: Cable card stopped working. I made a trip to Comcast store for replacement. I made a 23-minute call to Comcast for card setup. Told setup to be completed on Saturday. Sat / Feb 9: Card not setup. 16 minute call to Comcast. I was told setup to be done on Monday. Mon / Feb 11: Card not setup and another 38-minute call to Comcast. Told card to be setup on Tues. Tues / Feb 12. Card not setup and a 30-minute call to Comcast. Told card bad. Wed / Feb 13: Trip to Comcast store for replacement card and a 101-minute call to Comcast. Told problem unknown.
Serviceman scheduled for Friday. Fri / Feb 15: Serviceman can't find problem. Told us to get cable a box because the cards don't work well. Trip to Comcast store. Returned card but store out of cable boxes. Sat / Feb 16: Drive to Comcast in Webster to get box and a 126-minute call to Comcast. Told box not working. Second trip to Webster. Finally, rep noticed error in Comcast set-up of my account. Error corrected. Returned home with same box, which worked.
I spent 5 hours on the phone, 90 miles driven, a vacation day used, a service disruption and a lot of inconvenience.
T of Houston TX (02/15/08)
Comcast has everything sewed up in this area although there is another cable company called Charter Communications that is better but Comcast has blocked them. They also took away Anime Network and replaced it with Anime Select without warning. Anime Select has anime from the 90s with terrible graphics and a pitiful selection. To top is off, Anime Select is always down and they never seem to update their anime. I wish they would leave. They also have included Neilson's to monitor our habits to help them cheat us out of more services and money. Hurry up with deregulations.
Joaquin of Miami FL (02/15/08)
A Comcast Sales Representative contacts our residence claiming that we can have the identical services that we have with AT&T. The promised service is not only identical, but significantly cheaper with Comcast. We have been Bellsouth AT&T customers forever. Our AT&T service consists of the amazing 'RingMaster' service that incorporates 3 phone lines into on with each line having a distinctive ring style. Comcast promises to seamlessly connect us with them and also to save a huge amount. Well we did it! AT&T releases the phone lines, Comcast ports them over and a technician is sent out to our home to install a new Cable modem that will also supply the new phone lines.
WELL... after the tech installs the new modem, there's no dial tone on the phone lines. 5 hours later; this unexperienced tech had altered all phone line cables in the exterior box, and had no idea why the line was down. When we call Comcast, we are learn that Comcast DOES NOT provide 'RingMaster' service AT ALL. They could only support up to 2 independent phone lines, as opposed to 1 phone line that supports 3 as it is with 'RingMaster'. Well now it was too late, Comcast has the lines, and we have to revert to our service with AT&T. But it's too late... Still we are without dial tone and our at home business is a dead halt. The Comcast/AT&T conversion is promised to take up to 12 business days. I would like advice in what legal action I could take against Comcast for their FALSE ADVERTISEMENT. Thanks!
This has caused our business to have no communication for 12 business days, and the possible loss of the phone numbers that were established with the RingMaster.
Jason of Tolland CT (02/13/08)
A payment of $325.75 was made to Comcast. For over a month they have been saying it was not paid even though it was taken out of my account. My Cable, Phone, and Internet were turned off as a result and I was forced to pay again to get them turned on. I have been dealing with this issue since. I have called my bank and conferenced Comcast, who after receiving a few faxes of the processed check from myself and letters from the bank, still do not acknowledge payment. I have spent countless hours on the phone with Comcast representatives, put in complaints with the BBB, emailed the Attorney General a couple times. Issue still remains unresolved a month later, and my bank account still short the $325.75. Every time I call Comcast for the most part they say it is my banks fault. Bank says it's Comcasts fault. Help desk representatives with Comcast are rude, and promise calls back from their supervisors that I never get.
Cable was shut off and I was forced to make a double payment. In my time of financial need this has caused other accounts of mine to become delinquent. I keep getting the run around. I leave voice mails and do not receive phone calls back on a timely manor. I am forced to call again and again. One department says they sent my information to another department. When calling them, they sent it yet again to another department. My cable account now shows late payments, etc. My bank account is short the money. My other accounts as a result of my missing money have been affected.
Neta of Nashville TN (02/08/08)
On February 6th at around midnight they mistakenly aired X-rated pornography on Cartoon Network, Headline News and numerous other stations. I did a Google search and discovered that this is not the first time this has happened. So at what point are they going to be held responsible so that it won't happen again?
I suffered nasty Porn images burned into my mind's eye.
David of Detroit MI (02/08/08)
I am licensed by the FCC as an electronics technician. I have worked in this area for 28 years. I also am 18 credits shy of receiving my bachelors degree as an IT Professional. I receive my internet access through Comcast. I often watch movies via Netflix. I also have access to the internet via my workstation at work. I have compared the upload/download speed through several websites that that give an estimate of internet speed under normal conditions. Both my home and work internet access is almost identical.
However, when accessing Netflix from home, I get a message that my internet access is within the limits for streaming video. The moment the movie starts, I get the message that buffering can take from 2 hours to 12 hours to watch a movie. I have researched this issue only to find out that Comcast has been accused of manipulating internet access. Also, formal complaints about issues similar to mine have been filed with the FCC. Comcast claims that they are not manipulating internet access, but many folks are complaining about the same thing. (Where there is smoke, there is fire.)
Since Comcast is the only cable company in Detroit that offers high speed, people like myself who watch movies via the internet are just out of luck unless they pay for a dedicated cable internet access service.
Janet of Portland OR (02/06/08)
Three channels were deleted from my cable service with little notice and no reduction in fees -- Oxygen, Hallmark, and MSNBC. I watched all 3 a good deal, particularly MSNBC. I want those channels back, without having to pay ADDITIONAL fees for a converter box. One of the main points of conversion 2009 plan from analog to digital is that if one does NOT receive TV over airwaves, but via a cable, converter boxes are NOT needed.
Comcast's moving of these 3 channels to the all digital subscription plan is simply a bait'n'switch sort of business gimmick to try and get me to buy a higher priced plan. I had a contract with Comcast when I signed on that included these 3 channels, and I want them back.
Loretta of Woodstock GA (01/31/08)
Two weeks ago I switched from Bell South to Comcast after I was assured that my Tivo and my hard wired Router would work with Comcast. A contracted worker for Comcast showed up; he was unable to hook up my 4 computers with my router. He was able to hook up one directly. He could not hook up my Tivo. The message my tivo gave said the cable box wasn't hooked up correctly. When I tried to hook it up myself I was shocked by wires that were improperly capped.
My biggest gripe is that I wasn't given a pin # to set up my email account. I have called 5 times trying to get it. The first time I called they said it would take 5 days--that it had to be mailed for security reasons. After 5 days I called again. This time I was told it would only take one day. Two days later I called and was told it would be resent and would take 2 days. On Saturday when I called after receiving my first bill, they said I should get it Monday. It is Thursday night, and I haven't gotten it yet. Tonight when I called was put on indefinite hold when I asked to speak to a manager. After spending $100 on a router and $60 for a wireless usp adapter (for 1 computer-that used to work on hard wire) all my computers are working.
Damaged wall, new router($100), usp Adapter ($60) wire in front yard not buried (hazzard due to dogs and children).
Laura of Spokane WA (01/30/08)
When I moved in to my apartment, the Comcast rep I dealt with told me that because the apartment complex had a special deal going with them, my cable TV was included and the high-speed internet would be $25 a month for the entirety of my stay here. Well six months later, what do you know, they raised my internet rate to $45. I called them up and the guy says they only do promotional offers like that for six months.
That would be fine, except I was told otherwise. I've worked in customer service myself, and if a customer claims he/she was told something like that, you go with it. The customer is always right, right? Well, now I don't know what to do because that guy was so stubborn, he was going to let me cancel rather than help me out.
Bartosz of Seattle WA (01/29/08)
I have Comcast internet service at home. A few days ago my email stopped working. I could receive email, but I couldn't send any. I contacted my email provider, and we tried to troubleshoot it without success. Finally he suggested to contact Comcast. Once I got hold of Comcast support, I learned that they have blocked my ability to send email (they blocked port 25 used by SMTP). They do it automatically whenever their statistics indicate a possibility that the connection is used for spamming. I am no spammer and none of my computers is infected by viruses. I sometimes send email to groups of people as part of my business (software updates). It's always well below 20 messages at a time. One would expect that the issue could be quickly resolved, but no! I was told that such a block cannot be removed! I will never be able to send email again, no matter what.
I will have to find and switch to a new system, which will take at least weeks. In the meanwhile, my ability to work from home is seriously limited.
Angela of Richmond VA (01/29/08)
I went to Comcast to reconnect my service which they cut off for their mistakes and over charging. We paid them $424.00, and Comcast doesn't show we paid that in their system. It's not my fault; I've never missed paying my bills. They have insulted me and were rude to me for their mistakes. My bill is supposed to be 120.00; but it's stating $220.00. I have over paid them and want my cash back.
Debra of Naples FL (01/29/08)
Why is it that Comcast gets away with providing the most shoddy services possible for a non-comparable dollar amount? We have had nothing but problems since Comcast took over Roadrunner cable TV and internet service. Their customer service STINKS and always suggests that the problems are with your equipment instead of their lines. I work at home and have to use the internet on a daily basis from at least 9 a.m. to 5 p.m. and almost on a daily basis I experience connection issues anywhere between noon and 4 p.m. My neighbors experience the same thing. So logically you would think Comcast would say, okay, we will come check out the lines in the neighborhood.... But no... We have to unplug and replug every connection to the computer and reboot, etc... and still pay the same outrageous amount for shoddy service.
I refuse to pay for a service call when I know the issue is outside, with their lines, and not in my house. At least Roadrunner was good about coming and checking the lines and would at least tell you straight up if they were in the neighborhood working on the lines. Comcast will out and out lie to you... Oh no, we are not working anywhere in your area and all I have to do is get out and drive down the road within a mile or two, and there they are, dinking around with the cable lines. Why is it that we are forced to accept one cable company and their poor service?
I lose money because I cant keep a steady connection that allows me to complete my work in a timely manner without having to unplug and replug my connection, reboot the computer, etc..
Lynette of Washougal WA (01/27/08)
Things had been going well at our home with our Comcast internet (we have a wireless modem/router for all 3 of us users) until January 1, '08. From that day on it's been almost impossible to access the Comcast homepage and read email on most evenings (week nights and weekend evenings). Their homepage just won't open because of lack of enough band width to support the demand in our neighborhood. I called Comcast on Jan 1, '08 about the problem (1st night of trouble). I spent a long time on the phone with their person trying this and that with no fix, just excuses from him. The problem continued Jan 2, and I called again and believe that my call rolled out of the country because the man who took my call was very difficult to understand and had an accent. He blamed my computers, FireFox and Internet Explorer.
On Jan. 3, the same problem that evening, and I called again. Ralph told me it was congestion in my neighborhood. (Not enough band width to support the neighborhood request for service--and the first person to be honest with me about their problem!) I asked for a supervisor to discuss this and was forwarded to Amanda. We talked and she opened a work order (#112006862) and promised me a call back by someone within 72 hours. That call back never came. On Jan. 20, '08 we could not get basic internet access, and the modem was not functioning properly. I called about the problem and Juan in Texas told us that we could exchange the modem ourself to avoid the service call charge. The next day my son was denied the exchange by the local office people stating that they had to make a service call to exchange it. (Juan offered a $20 account discount for all of our inconvenience [haven't seen it yet], but it doesn't fix the problem.)
I am documenting every failed attempt to get onto their home page or internet access. I'm so angry that I can't read my emails daily on Comcast unless I get up at 6 am! I have asked all my family and friends to use my AOL account because I can usually get internet daily--just not Comcast homepage. I'm paying a premium price and getting ripped off! I'm tired of their excuses. We have known all along that the problem is not enough band width to support the neighborhood demand. I have seen Comcast trucks in the neighborhood almost daily since Christmas. Plus, my son is a student at ITT Tech and has access to many people who know all about what's going on with Comcast. If I could switch to Qwest or Verizon, I would in a heart beat; they just aren't available in our area yet.
Paula of Fort Lauderdale FL (01/27/08)
I called Comcast's customer service department on the week of 1/14/08 and was told that it would only cost $115.00 to restore service. Once I was ready to make the payment on the week of the 21st, I was told that I had to pay over 200.00 to have service restored. After being transferred to several different people, I finally spoke to a Jessie who assured me that it would cost less than $200.00. I informed Jessie that I was on a budget and needed to know the full price before I made a decision. He explained that I had to pay the past due which was $115.00, and the reconnect/deposit of $50.00, and that the whole transaction would not be more than about $165.00. He stated that after I made my past due payment with him, then I would have to be transferred to another department for sales (to set up an appointment for the installation). Once I was transferred, I spoke to a Spanish women who did not seem to want to hear that I had already spoken to 2 people about the cost to restore service--after telling me that I had to pay another $140.00 (which would bring my total to $255--a $90.00 difference).
By this time I was livid and asked to speak to a supervisor. Once I spoke to the supervisor, he stated that I was misinformed and that I have to pay at least another $100.00 more and be billed for the remaining balance in order to get the service restored. If I had known that I would need to pay the $100.00 more, I would have waited another week when I was more financially secure to make the payment. After agreeing to pay for the extra $100.00 (since I had already paid the $115.00), I continued to place an order for one HD box for the living room and one regular digital box for the bedroom. I was given an install date for 4 days later.
I was told to call the within the next 2 days to see if there are any cancellations. I called Comcast within the 2 days and was told that there were none and would have to wait until the regular time. During this call I verified that 2 boxes were ordered. When the technician arrived, he stated that he only had an order for 1 box, and it was not an HD box. By this time I truly wished that I had gone with Dish Network! I called the customer service department (unfortunately, screaming on a Sunday morning) about the incompetence of the customer service department. Now I am going to be charged more money for the 2nd box, when I attempted to get the cost up front. I can truly say that I am more than unsatisfied with the customer service that I received.
Debra of San Francisco CA (01/24/08)
I called Comcast to obtain an HD box and decided to try out one of their bundles that included internet, cable and phone service. Big mistake. I was never provided with any temporary password that would enable me to access services online like email and voice mail. All of the phone calls that come into my home are being sent to the voice mail service that I am unable to access. Despite multiple attempts to reach them via on line chat, phone calls and emails, the most that I have received have been dismissive responses. Fortunately, I am able to return to my previous ISP and phone providers and have initiated those changes. I would like to think that this monopoly can be busted up but do not see that happening; Comcast probably pays out a lot of money through lobbyists to insure this.
I have no idea how many calls I have missed that are in the dark hole of voice mail that I cannot access. Fortunately, I can still get email through my previous carrier but had to make arrangements to do by remote.
Dave of Naples FL (01/23/08)
Over the past four years, we've had nothing but trouble getting hooked up to Comcast internet. But this year has been the worst as far as correcting a problem in which the installer charged us for two services that he did not perform. We've called Comcast's 800 number on several occasions. The first call we told their rep about it, and she said she would take care of it and credit us. But, we had to pay the bill and then watch for the credit on the next bill. When we received the next bill, it was not credited. So, we made another call. This person told us that she would check and call us back---she never called us back. Finally, we went face-to-face with a person at a local office. She said that she would credit us for one of the non-performed services; but would have to check with the head office for the second non-performed service. She billed us less, but then she never corrected the computer, and it still showed us owing more. Basically, Comcast has stolen $40 of our money and will not give it back.
Sure, this isn't much, but if somebody took that same amount out of your pocketbook while walking down the street, you'd call a cop. The Comcast man who came to our house claimed that he installed a new plug in another room. He didn't do it, and we tried to tell them they could come to our house and check if they wished. The second charge was his professional install charge where he was to set us up on our computer and get us rolling. Well, he left and told us he could not set us up because the 'system was down.' Later, we spent time making three calls to finally get us up and running. The installer did not perform his 'professional install' due to the fact that his system was down, yet we were billed for it.
Just making our calls to get on line with Comcast over the years have given us a variety of reasons never to return, and we will not after this year. If you call, be prepared to talk with people who don't know a thing about their company or the services. Rule of thumb: You must make at least three calls to finally find one of their tech reps who understands your problem and can help you. Frankly, in my lifetime I've never dealt with a worse bunch of misfits. It is obvious that the company does not have a good quality assurance program or an active customer service team that listens and investigates customer complaints.
Comcast, at the time of this writing, has our money and continues to refuse to credit us for services that were not performed, and calls made to them have been a total waste of our time. The cost to us has been added phone charges and gas money that we should not have had to expend. Our first call to them should have taken care of the every concern we've had. Over the years, we have been told by their reps that the problem is a 'software problem,' so we paid money to Microsoft techs, only to discoverthat the problem was turned right back to Comcast, who had passed the buck because Comcast's techs could not diagnose the problem correctly.
C. of Brookline MA (01/20/08)
Comcast has been overcharging my account for a year for extra services that I never ordered. Their excuse is when they set-up the account (12/06) the extra-service was included. I ordered a basic TV cable and called them in January of 2007 to cancel any extra service. Their excuse now is that there is no record of that request.
Financial damage: Extra charge of $13/month for 12 months=$156
Allen of Owings Mills, MD (01/19/08)
We set up our account with Comcast November 4, 2007 and we have had nothing but problems since then. Technicians have had to come out to our house close to a dozen times and it still is not fixed. We informed them multiple times that because of their service, or lack of, the picture kept freezing up. The freeze up that we have been experiencing has caused a burn out on our TV. We did not have one problem with our television until Comcast.
The Panasonic handbook plainly states that the freeze up that has been going on will and does cause burn out and now that is permanently on our screen.
Darleen of Muskegon, MI (01/19/08)
Comcast is moving good channels like Oxygen to high channels in the 100's that I can't get, but my cable bill does not decrease.
Why can they do this and charge the same amount of money.
Gloria of Bonita Springs FL (01/16/08)
I just received my bill from Comcast today. It is Jan. 16th. The bill indicates that it was sent out on 1/02/08. It is due on the 17th, tomorrow. I just opened the bill. This has happened many times before. It says that I can avoid paying a $7.00 late fee by paying my bill on time. How can someone pay their bill on time when they don't receive it until the day before it's due. By the way, we pay in ADVANCE. Not for service used. Service that will be used! I think that Comcast sends these bills out late so you will make a late payment. There is no postmark on the bill either. They know there are not a lot of options for cable TV and they have got you. I always pay my bills on time and I have excellent credit. Why do people have to put up with this? They say they cannot email you a bill or remind you ahead. They should get you your bill on time so you will not be LATE! I'm going to have to change to a satellite dish and have my email with another carrier.
Daryle of Fairfield CA (01/14/08)
I called Comcast to get another cable box, and they talked me into their triple service. It sounded great - high speed internet, all the cable channels and digital phone. I made it clear that I did not want voice mail. Anyway right now I am waiting for Comcast to come to my house. I had to call them on my cell phone; all the phones have been flashing since the phones were installed, and now today I can't call out. The first person I called to see why I had voice mail and ask them how to get the flashing light to go off, said it would take 72 hours before they could take it off. Why is the world so rude and complicated? I pay around $200 per MONTH to cable - enough for a new car payment - and the service is terrible. You can't ask for a supervisor they just put on another one of their cronies and you get NO where.
A nervous breakdown - I am almost 70 and I sure don't need this.
Sean of Olympia WA (01/14/08)
I understand the marketing behind rebates. In a nutshell, most consumers do not follow through in sending them in. I'm not most people, and I did jump through the hoops and sent in all the necessary items, well within the allotted time. In doing so, I should have received $125 back. After spending a good portion of my morning trying to get to the bottom of this, I am told that Comcast does not have record of me sending it in; and the offer is no longer valid.
I realize that Comcast is on its way to monopolizing the market, but does this give the right to swindle a customer? I ask that they please do what's right and correct this situation. I would like to continue to do business with Comcast and was planning on adding phone service to the list of services that I subscribe to. It's probably not a big deal to Comcast, but I also will be filing a complaint to the Better Business Bureau if the promise of a rebate is not honored.
Adenike of Baltimore MD (01/14/08)
For 2 months Comcast has cut off my service, cable and internet--thinkng that is was someone else's. All bills have been paid on time. I told the rep that this second time, if it was for the same dumb excuse I would call back to get more than just a service credit. Once again they came out for the same reason. Called back to speak with the local managers--did not get the 24 call back. I called again and spoke with someone.
Their manager said even though it was their mistake twice in 2 months, they would not extend my promotional plans for an additional 6months. All they would offer is an inadequate $22 credit for another week without any service. They have a monopoly in MD, and I can't get Verizon services yet were I am. So basically I have no cable (it is cut off), and I need the internet for school; so I have no other choice at the moment.
Ryan of Kirkland WA (01/08/08)
I am a paying customer and have had a duplicate account established at another apartment in my complex. This issue took place in September and has still not been resolved as of January 2008. I called into Comcast, and they will not let me speak with a supervisor. They tell me I will receive a call back from a supervisor, but two times in row I never received a call back the next day. The account was only active for a month, then was sent to collections. Since I don't live at the address, I was notified too late. It's now on my Credit report. I've tried again and again to get the issue resolved and the account closed. While the customer support is friendly they are not helping me get this issue fixed in a timely manner. I was able to get them to zero the account and re-call it from collections, but it still showed on my credit. I disputed the charges with the collections so hopefully that will go away.
The issue that I am fighting now is they believe I have hardware at this duplicate account. They use another company to collect hardware, and I call in and tell them I have no such equipment. They have opened tickets in the past and are opening one again. No process has been made with these research tickets. Why can't they fix this before something else goes on my credit report for hardware I never had? I'm a paying customer who has been taken to collections, with an account in good standing. I shouldn't have to write into the BBB and other agencies to let Comcast know I am frustrated. They should take care of their problems in house.
Overall I've complied and listened to every word they have said. I went to the local offices, and they said to call and talk to a supervisor. That doesn't work because they 1. Won't let me or 2. Say they are gone and offer to call me back. Then I waited while they opened tickets for this cable modem. It doesn't exist. I waited over 10 days before, and opening another ticket isn't going to matter. Comcast needs to realize that their support doesn't help resolve anything. I have called and talked to countless people. This is an issue that should have been resolved in November.
My credit has been damaged because of this.
Linda of Skokie IL (01/06/08)
I believe Comcast has been overcharging their customers with prorating and billing errors. I had cable with Comcast and internet thru Earthlink and the phone with AT& T. After many telemarketing calls from Comcast about the Triple play, I made the switch to go with their Triple play for $99.00 for twelve months which includes digital voice, cable and internet. Since then my bills have not been correct. I have received bills for Nov. 07 ($286.00) and Dec. 07 ($213.13). The customer service rep told me to just pay what's on my bill, and it will be adjusted next month. I told her I can't afford to pay this bill with errors now, just tell me what I need to pay. She told me to deduct the adjustments from total but not to be surprised if it shows up as an unpaid balance in my next bill. She said the problem was a glitch in the billing software. There are so many erroneous fees such as intralata $8.77, PCM $5.00, interlata $7.96 and feature pack $15.00--on the digital voice package that came with bundle in Aug. 07, that put my bill higher. When I questioned them in Oct. 07 the customer service rep said, "Oh, they have been overcharging you; we will credit you for that."
I have been paying my bills in hopes it will get corrected; but the next month comes, and it's even higher. I am sick of calling trying to correct. I have wasted many frustrating hours and anguish over my Comcast bill, and I have overpaid but can't get them to correct the bill for that month. They told me they do not send corrected bills-- just pay the amount on the bill and we will credit you next month.
Margaret of Newtown PA (01/06/08)
Comcast of Newtown, 139 N State Street, has raised my bill by adding a franchise fee. It is unfair and unjust! Why should I pay a franchise fee for my cable company when Comcast owns the franchise? I don't own the franchise--they do! I have limited cable now, and I cannot afford this increase. My bill went from $12.30 to $13.60, plus takes and surcharges: total of $14.51. This may seem like a small price, but when you are poor this is horrible.
I am single and barely able to make ends meet. This additional fee is a hardship.
Ruth of League City TX (01/05/08)
I was amazed to see that another complaint person is experiencing the exact same problem I am, and it happened at the same time. I have had 12 phone conversations and 2 customer office visits to try and get this corrected. Each time I am told that it will be taken care of, and still it is not resolved. I was told just last night that if I did not pay $141.72 of late fees from porno movies, which they know I did not charge, that my service will be turned off. Please help me! My bill is over $700.00.
Since August I have been calling Comcast to clear a bill with over $600 worth of porn movies which I didn't order. After calling a couple of times (with no help from their agent), I finally got an agent to see there was a problem with the box, and I couldn't have possibly ordered the movies. The box was changed on Sept. 22. I was hoping to get credited for the movies and was waiting for a letter with the credit--which I didn't get. In the middle of October my service was disconnected. I called again, and the agent said I was denied the credit. I was reconnected and was in line to get the credit--a form I was supposed to get in the mail which I never got. It's November now, and I got disconnected again. Called Comcast and they say they can't find the form, and my credit was denied. They say I have to wait (without cable, of course) about 3 weeks to see if I get the credit. It's really unfair to me to wait when it was a bad box problem. Can you guys help me out?
Anthony of Channelview TX (01/05/08)
Comcast is the only cable provider for the area where my wife and I moved. After the initial installation was completed, we had problems with the 1st and 2nd cable receivers installed and also very slow internet speed. It was determined by the 3rd technician that we had a weak signal. He said he would be back in the next day or two to resolve the problem. That didn't happen, and I had to call Comcast and set up another appointment. The 4th tech came and worked on the problem. In the process of fixing the slow speed internet problem, he did something to my computer so that now I have no access to the programs, firewall or anti-virus protection. (These were turned off during his troubleshooting and not turned back on and are still off because I do not have proper authorization. That is what pops up when I try to access.)
I contacted the Comcast Damage Claims Dept. and Martin came out and said that it was not a Comcast problem. After which I spoke to his supervisor (I believe his name is Richard), and he said the same thing. They will not take responsibility for the fact that before they did whatever they did in setting up the internet, that they changed the configuration and settings that allow me to use my computer. I am told by Richard that I have to take my computer to a bona fide computer specialist at my expense to get it fixed. I do not feel that I should have to pay for their improper techniques or inadequacy of computer knowledge that caused this problem. The problem did not exist before they set up the internet, entered my computer and changed my configuration.
I have not taken the computer to a specialist yet.
Susan of Miami FL (12/30/07)
For past 6 to 8 weeks, I have tried to use On Demand to order a pay movie. A box keeps popping up saying I cannot do it, reference 225. I have called and called yet no one does anything. I even spoke to supervisor who assured me it would be fixed. Nothing. I get On Demand because I pay for digital programming yet as of late, I have not even been able to get anyone on the phone, just their commercials over and over. Comcast is the only service I can get. I live in a condo and cannot get dish because the association does not allow installation of dish on the wall for southern exposure. So I feel handcuffed with nowhere to go and no one to provide any service, unless I want to increase my service. Please help me if you can.
David of Tupelo, MS (12/26/07)
I have called Comcast for over a year because my cable connection is not up to the speed they advertised. They have come over and over and fixed the problem for a few days or a few weeks but it always go goes below 400 mps.
I pay $50 per month and get very bad service. Comcast holds a monopoly and they should be held to some standard.
Jeremy of Mount Airy, MD (12/26/07)
I recently moved and was pleasantly surprised with the reliable cable and internet service from Adelphi. I always had problems with Comcast at my old home. My service would go out 2 or 3 times a month or more. I was disappointed to learn Comcast would be buying Adelphi.
As soon as Comcast took over I began to have problems. Do these people at Comcast fiddle with the wires all the time or are they just incompetent.
Sandy of Arlington TX (12/22/07)
We were wooed by Comcast when we were using satellite service. We owned the all of the equipment. Service with the dish was intermittent depending on the weather. Unfortunately, after getting Comcast cable, we again only had intermittent service - and you pay extra for a home business account. To make matters worse, we have their cable box in our backyard. I have called many times to inform them of damage to our fence from other criminally minded neighbors who keep knocking our fence down to access the box. I certainly would expect to give free service if I was asking someone to keep my equipment on their property. But no, not only would they not match the competitors' rates (after saying they would), we continued to have service intermittently, were treated rudely by representatives, and were told the box would be moved out of the yard. Wow. I just don't feel like a valuable customer. And that's ok. I would rather give my money to a company who cared to have me as a customer
My fence is down again. The box is still open with all of the cable wires exposed. Of course, the kids cannot play in the yard because of the potential danger. Not to mention, in Aug. 2007, they put a new cable wire in outside in an attempt to actually deliver the service we were paying for. There was to be someone over in 3 days' time to bury the cable. But no, it's Dec. 22, 2007 and the cable wire is still hanging off the side of the house, through the yard to the cable box in the farthest back corner.
Joel of Leesburg VA (12/18/07)
I recently ordered Comcast internet service. When the tech arrived, he started installing the modem. In the middle of the install he received a personal phone call. He proceeded to carry on a conversation with what sounded like his wife during the whole install. I was in the living room when the tech stated, "You're all set." He rushed me through the signing of the paper work, and then he bolted out the door. I then went to get online and nothing--my computer wouldn't even boot! I tried over and over to get my computer to boot up, and nothing.
I called a tech from the company that built the computer, explained what was going on, and was very upset to find out that the tech fried my mother board! He crossed wires or plugged something into the wrong slot. I am now going round and round with Comcast, their contractors, and back. Everyone is pointing their fingers at others. I lost all use of my computer and gained a $45.00 a month bill for a service I cant even access. Comcast needs to replace my computer.
Glenn of Gardner, MA (12/17/07)
After months of poor service and numerous calls to Comcast I requested an accounting of everything I have paid since signing up with Comcast, (appx. 18 months). I was told by many Comcast employees that there was no way for them to provide me with that information, and I would have to try and figure it out from the convoluted bill I receive each month.
I believe I am being overcharged but have no way to prove it.
A of Katy TX (12/16/07)
Comcast is a nightmare! They took over Timewarner and soon after jacked up all their prices. So in Sept. I called to terminate service. The customer service rep. was rude and basically harassing me about wanting to terminate. I wanted termination the next day. Done with her rudeness, I asked to speak to her supervisor and as she transferred me she disconnected my cable. Every time I have asked to speak to a supervisor with Comcast - there is NEVER one available. I leave tons of messages, and no one calls me back. After dealing with that issue I waited for a final bill. Comcast continued to bill me for dates beyond my termination date. I made phone calls on top of phone calls and always dealt with people who could not do anything about it or would promise to send me a corrected bill.
Finally in October I received a correct bill, but they were trying to bill me late fees of about $5.00. I refused to pay. The statement was dated 10/13. After numerous phone calls and emails I finally spoke to someone at Comcast who appeared to have some common sense. On 10/24 they agreed I owed no late fees, and we discussed my final balance. I immediately paid the bill. A couple days ago I received a rude letter from a collection agency claiming I owed about $18.00. I called and they explained that Comcast sent the claim to them on 10/15. Per their own statement marked 10/13, the late fee was only $5.00; but 2 days later was 18.00? Hmmm...smells a tad fraudulent to me.
I have made several phone calls again: I had to leave messages, and no one called me back. I terminated service with these clowns 3 months ago, and they continue to haunt me. I am not paying for late fees that I do not owe. Comcast was the one who continued to bill me even though I had no service with them. They are truly a company that does not care about their service or customers--only the $$$$.
So now I sit here waiting for this issue to be resolved without it affecting my good credit.
Caroline of Baton Rouge LA (12/14/07)
As a Comcast subscriber to phone, internet and digital cable, on 7/25/2007 I stopped digital cable service and turned in my digital receivers. The system was down, and I was given a handwritten receipt. On the next bill, digital service was not removed. On 8/31/07 I turned in my digital phone and modem. A receipt was given to me. As of November 2007, I am still receiving bills. Payments were made by me in excess of $250 after I had stopped service (one payment by mistake, and the second by auto payment which I had forgotten to cancel for Comcast). I called in September '07 and was assured it was corrected.
Another bill came with full service cost on it, and I called back on 10/23/2007. At that time I was promised a refund but was informed I would be billed until a serviceman went to the home and physically disconnected on 10/31/07. There was nothing I could do to get them to disconnect me when I requested, but I was promised a refund. Needless to say it is now 12/14/07--and no refund. I called Comcast back and was told my account was charged off (great for the credit rating!) but that she saw all my communications and was forwarding my information to a supervisor. I requested a callback from the supervisor and was told it could not be guaranteed. I have asked to speak with a supervisor each time I called and was denied the privilege.
I have paid $253.20 of service charges unauthorized by me. They will do nothing about it. It is amazing how businesses can get away with whatever they want in the U.S. these days.
Jessica of Spotswood NJ (12/14/07)
I have had Comcast since January 07 and have been very satisfied, until now.... I recently moved, when I called them to make them aware, and have them re-install me at my new address (a few apartments over) they were short on the phone, but I just thought they had taken care of everything quickly. I received my bill for the old apartment as expected and had no objections with the bill until I called to pay over the phone. My balance was $17 more than what was stated on my bill. A rep told me this was because I had moved and their was a small service fee for re-installment. That was fine, and I happily paid my bill. The next month I received a bill that was more than double what it should be.
I called the 800 number and spoke with a woman who was extremely rude; when I tried to explain the situation to her she got extremely defensive and told me that she was a preacher's wife and she was not interested in ripping me off. I told her that I didn't care who she was married to and the company she worked for WAS trying to rip me off. I got annoyed with her and hung up, re-dialed the 800 number and spoke with a young man and his equally incompetent supervisor. Nobody could seem to figure out WHY they double charged me... but they were all so sure that they were correct and I was wrong. My phone calls went on like this for 3 weeks until I FINALLY was able to speak with a billing supervisor and after an hour on the phone with him, we figured out where the mistake was.
The supervisor had said that he had to bring the issue to the attention of the corporate office, and I should be receiving a call from them in 5 business days. This conversation took place on November 15. Since then I have yet to speak to a supervisor of any kind and have been getting only pompous young operators. I have called once a day every day since then (now December 14), and the situation has yet to be resolved. I am also receiving late notices for the $150 they over-charged me, and I refuse to pay it. I find it funny how they contact me so well when they think I owe them money, but refuse to help me when I can prove they're wrong. The next call they receive will be from my lawyer.
I believe that my credit may be affected since this issue has been going on for three months and is not resolved and I refuse to pay the disputed ammount. I would gladly take this to court and spend the money on a lawyer rather than pay it to them. Also, I'm trapped with this shisty company for the next two years because I unknowingly renewed my contract by moving, and the fee to cancel is outragously high.
Cecelia of Washington DC (12/14/07)
I sent a $165.84 money order to pay a bill covering October 17-December 17. Sent it out November 19. I get a notice around the end of that month that they have not received the overdue amount ($85 and change) and my service would be disconnected. I called to let them know that I had sent the payment and was surprised to find they had not received the payment. The customer service rep said he was put a hold on the disconnect until December 6.
December 6, I called to see whether they had received payment -- they said they hadn't. I was told to contact the money order company and fax whatever information they gave me to Comcast. I find that Comcast had cashed the money order. To get a receipt I would have to send $12, and it could take awhile. The customer rep at Comcast had also given me the option of faxing the receipt of the money order I had, so I did, along with the information Moneygram had relayed to me. I'm thinking everything is fine -- the fax will be noted in my file; our conversations would be noted, also.
The next day, Friday, my service was disconnected. Now I used to have cable, internet and phone with Comcast but switched to Vonage, when after my year promotional bundle service Comcast doubled the cost of the phone service. However, because Vonage comes through my internet when Comcast disconnected the service this meant that I had no phone service either. I tried to call customer service, and after a long long time, I got someone who told me my bill wasn't paid. I repeated what had transpired with another customer rep and the fax I sent. They said they hadn't received the $85 and change overdue.
So I went through it all again in person at their office, with a rep then telling me they applied the money to an old charge. Tried to reach someone on the 1-800 line but unsuccessfully. I used all of my prepaid cell minutes trying to reach someone. I finally got someone Monday -- I think -- in Philadelphia who found where the payment went. It had been applied to some bill three or four years ago. I let the rep know that the remaining amount should be applied to my current account, and I would re-send the balance to my current account. Now, mind you, I never received any notice that this occurred and not once in all the calls to reps had anyone informed me of this problem until I went to the office. All got cleared--except my getting Comcast service continued. I think the lousy service and ignorance of company personnel that customers are put is a strong argument against monopolies. I was out of phone service at a critical time.
David of Arlington VA (12/10/07)
I'm a tenent in a house that has Comcast cable/internet. When they first came to install the cable/internet, I had given them my number as a temporary contact number so that they could reach me when they came to my house. Once the services were installed (I'm greatly pleased with their services) I continues to receive calls with anything associated with the account. Not only would Comcast use their automated system to call me and put me on hold for over 10 minutes each time, but they refused to remove my number from the primary contact number. A company should call the LANDLORD if there is a problem with mortgage payments, cable/internet billing, water supply, electricity...anything! It is NOT the responsibility of the tenent to handle any billing collecton/other issues and do your job for you.
Comcast won't remove my number from their contact list and expect me to navigate their jumbled hierarchy of tele-networks for a mistake that is theirs--a mistake I have brought to their attention just to help out. Comcast may understand good cable/internet, but their customer service is HORRIBLE.
Wasting my valuable time....I don't need to be talking to Comcast while at work over something that this stupid company cannot resolve.
Chuck of Jax FL (12/06/07)
How can COMCAST CABLE T.V. remove channels and still charge you the same? For example, Court TV moved to higher channels, WE TV moved, and a lot others have moved to channel 100 plus. We have less channels and pay the same.
Annmarie of Cromwell CT (12/05/07)
It is one year that I have been having trouble with my phone and cable TV. Comcast fixes one problem, and a few months later another one pops up. Recently, with my last problem, I was threatened by the regional VP Doug Guthrie, in my area, that he would shut off my service. I know he is saying this because as a customer, I have been his worst nightmare because there are problems in my neighborhood that they cannot seem to fix. He stated to me that I have cost him a lot of money, and he would pay me to get rid of me. I have spent countless hours for on |
