Comcast Cable Service

I split time between two homes in CO and FL. I have Comcast in CO and decided that I would get it in Cape Coral. When they came out to install, there was no information left regarding channels or any account information. The installer said Comcast would mail this to me. The first day, the cable and internet went out 3 times; the first being for an hour and the second time for a few minutes. The third time, it was out at least until one in the morning when I finally gave up and went to sleep. I called Comcast that night complaining and they told me that it would be up and running soon.

The next day, my services (internet and cable) did return. That night, they stopped again but only for about 5 minutes. It was still irritating. That week my service was in and out. I had a supervisor contact me saying I would not be charged for that time period it was out. This kept happening and I was even told at one point that the cable was not out. I was told it was my equipment but my neighbor had Comcast also and confirmed hers was also out. The beginning of the second week, I called to cancel because I could not take anymore. I was given a location to bring back my equipment.

I got to the location and it was no longer there. I called on my cell phone and they gave me another location. It was not there either. The third time, I was very upset; I was wasting gas on a provider whose service was crap. I finally got hold of a different rep and they sent me to a location that was actually open. I made sure I received a receipt for my equipment. I made sure I talked to a rep and go names. I was told since I cancelled within 30 days, I would not be charged and that because of the headache, I would not have to pay for installation.

I got another bill. I called and the rep said it does not look like my account got closed out properly and that she would do this now. She said she was unable to put into the computer the actual day I did call (even though I have my receipt returning my equipment) but since I was still within 30 days that I was still not going to be charged. Once again, I got a bill. I called and was very pissed by now. The rep said it was taken care of and she saw the notes in the computer and to ignore the billing. Guess what happened? I got a letter from a debt agency telling I owe a debt and it will be reported on my credit report.

I am beyond upset by now but I paid it because I have A credit and was worried. I call Comcast again. They tole me I would hear back by the proper department regarding this within 1 to 6 business days. I have yet for anyone to call me back. I contacted Rick ** via his page that guarantees you will be satisfied. No word except a email saying we have received your letter and someone will contact you shortly.

That was weeks ago. It is upsetting that this company who I still pay for service in Colorado is a fraud. They do not guarantee anything and they hide from their customers. I am one of those people who do not like a big government involvement in companies but when you have companies like this taking advantage of companies, it really makes me change my mind. I hope that some action is done to stop this company from preying on others. I have watched my fees here in CO go up and I would have to pay to get out of my service. As soon as my contract is done, I am done with this provider. The fact that they can wreck someone's credit makes me ill.

My monthly bill went from $114.95 to $191 and despite two calls to Comcast, I cannot get a straight answer other than "We are sending a copy of the bill." I was also hung up on after being on hold for 17 minutes. What is happening to this company? I have paid bills on time for years. I just got a Fios promo in the mail. I wonder if they are better than this kind of treatment.

I am writing this letter, because I cannot believe that Comcast has been allowed to conduct business in an uncontestable and blatantly illegal manner. They have continuously offered services, knowing that their ultimate plan was to eventually and deceitfully increase their service rates (annually) and intentionally charge customers unjustified fees for service and equipment fees they do not even have (monthly). This practice is well-planned and intentional. By not informing their customers prior to signing up for service and charging for services and equipment that the customer never receives, they have constructed and executed an additional way to illegally and unethically acquire revenue.

Additionally, having read a few of the thousands of typical and similar complaints via the internet, one can easily ascertain that rate increases, unwarranted fees, and overcharging for services and/or equipment seem to be Comcast's way of doing business. Comcast not only deceives their customers initially but throughout the interim. Unfortunately, when these issues are questioned or exposed, they will credit gladly, only after many frustrating hours of phone calls, credit those lucky few and informative customers; however, only partially instead of completely. For the record, I also see that Comcast is not regulated in the State of California. They do what they want.

This first page has to do with my own personal issue with Comcast during the first year of service and the rate increase and overcharging I encountered after the first initial year. It seems to be a typical customer complaint. However, it is the next page or year 2-3 that has me most upset. This is not a typical complaint.

In approximately January 2010, a Comcast sales manager knocked on my door, offering me a good deal on Comcast services. Instead of the typical advertisement strategies, Comcast had hired door-to-door salespeople to push their services and counter their competition, AT&T. The salesman, after giving me his sales pitch and considering my personal needs, stated that he could offer me a complete television, internet, and phone package for $89.99 per month. He added that an additional charge of approximately $11.99 would be added on top for an additional fax line I needed. With taxes etc., my monthly bill averaged approximately $126.00.

I agreed, and when the service was installed, the installer forgot to bring a router. He said he would be back within the day with the router, but after many days of waiting, he never came back. So, I had to purchase my own. The installer also left behind a box that I was recently informed is a DVR player (2 years later). I also learned that I have been being charged an additional fee for this DVR for over (2) years. I was told by the installer that if I added an additional television, I could use it and it was part of the package for no additional fee.

So, he hooked up HD service downstairs, a small white basic box to my 3D television in my bedroom, the internet for my computer, my phone line, and the fax. I agreed to this price, because it was lower than that of AT&T. I never signed any contract and was never told of any future increases, etc. It was a handshake deal. No plans, contracts, or rate increases were a part of this transaction period.

In January 2011 or approximately one year later, I received my monthly Comcast bill and noticed my service fee rate had increased from the basic $89.99 charge to $109. 99. With the additional fax line and taxes, etc., my monthly bill went from about $126.00 to $166.00 per month, a jump of $40.00/month. I immediately called Comcast and complained. I told them that I had never agreed or was never notified verbally, in writing or in any way, that this plan would increase after a year.

I asked the Comcast Customer Service woman if she could provide something, anything, in writing that showed that I was ever informed or agreed to a rate increase. She replied that she could not and explained that I had been originally signed up to a plan that was to increase to the normal amount after one year. She then stated that specific Comcast policy is to inform their customers of this rate increase by informing you via your (new) bill and that bill with the rate increase was my notice. I replied, "You have got to be kidding!" I said further that it didn't make any sense. So in short, the increased rate on the bill is your notification.

She went on to say that I was on a plan that offered an initial service fee of $89.99/month. After one (1) year, it was to increase to the normal plan rate of $109.99. I again requested her to provide anything, ad or flyer, a signed contract, letter or email anything that could prove that I was knowingly entering into an agreement with the knowledge of or being informed that my rate would increase in a year. Again, she could not, and again, she repeated the Comcast policy that "Your new bill with the rate increases is your notice." Well, after a few more calls totaling several hours on the phone, frustrated and exhausted, I gave up and thought, "Oh well, what can I do? I felt I was just ripped off and there's nothing I could do about it, except to go back to AT&T. At least I knew what I'd be paying from now on."

Fast forward twelve (12) months, and deja vu! It happened again!

I am a plumbing contractor, and due to the economy, I need to go where the work is. I was in Southern California working, when I got a call from my roommate that he opened the Comcast cable bill as asked by me, and it stated that I owe $470.94. This was for January ($235) and February's bill. On February 29, I paid the due amount of $235.47 with my credit card. I did not know yet that that there had been an additional rate increase or why my bill was so high. I simply planned to look into it when I returned home.

When I did return home, I called Comcast and asked why my bill was so much. They informed me that my rate went up an additional $60.00 per month (again). That I was enjoying a $60.00 per month reduced rate and now I'm back to the normal rate of $169.99 with tax, etc. This came to $235.00 roughly. A second rate increase? I was told that last year! I thought if this continues, I will be paying $700.00 for service within just a few years. I mean can they legally up my rate every year? I have (2) televisions, a phone line, and internet (only).

I called Comcast again, and after having the same type of conversations with them as I did during my first rate increase, I got nowhere and decided to file a complaint with the Better Business Bureau. Several days after filing that complaint, I received a phone call from a Comcast dispute resolution worker. She and I spent about an hour and a half going over my billing statements and information. I gave her the serial numbers to all my equipment provided by Comcast. At the end, I was promised the following:

I had already paid January's bill of $235.47. She asked me to eat that! She would reduce the additional (February) bill to an $89.99 charge. She would put me back on a plan with a rate of $89.99 per month. I got rid of my fax line ($11.99 per month). I would either return the DVR box or, start using it. On 04/04/12, I bought a new flatscreen TV. (I have the receipt purchased at Wal-Mart.) She would credit the fees charged for the prior 26 months of the DVR. She would credit the fees charged for the modem (I bought my own.) for 26 months.

I was to receive several hundred dollars in credits and be back on the original plan I signed up for at a rate of $89.99. All was resolved (I thought) and my next bill should have had nice credits, etc. When I received the next bill, I noticed that only partial credits were applied. The fax line was deleted, the rate plan back to $89.99, and so on. However, there's no DVR (26 months), credit, etc. My current bill did state that I owed $2.20 however it's due April. But, they did not take off, credit, or even reduce the $233.37 (February) amount as promised. They still wanted it. My April bill was $2.20 with an outstanding amount of $233.37. I did not pay the $2.20, hoping I would see the promised credits.

On May 1, I sent Comcast a check for $126.17 (the current bill for May). On May 8, Comcast shut off all my service because of the $233.37 amount that was supposed to be credited. On May 8, I had several early morning conversations with customer service people who got nowhere. They're very rude people who said I could not talk to a supervisor, corporate person, or even the woman who called me and I had thought worked out all the issues with me. I was told that they would not even discuss any issues with me, until I paid the $233.37 (second rate increase).

I overpaid the $235.47 as asked. (I ate it.) I have been overcharged per agreement for 26 months. I paid for services and equipment I never had or used respectfully. I have gone so far out of my way to not only resolve this matter but compromise financially when I shouldn't have had to. In short, Comcast has knowingly ripped me off a second time and is saying loud and clear that there is nothing you can do about it! After the first unwarranted rate increase and knowing I was being overcharged for services and equipment, which is plainly and simply a consumer scam, I gave up and stopped complaining. But to have this happen again and even more blatant and expensive is criminal. My business relies on the internet and my business phone. This has affected me greatly.

Total: $846.00*

I paid the $235.47 for January and had my rate reduced back to $89.99. However, Comcast's bill does not reflect this for February. Additionally and very importantly, I noticed on my current bill that Comcast again intends to increase my rate next year to $179.99. With tax and so on, this would amount to a monthly service to $245.00 for television, internet, and a phone line. I also saw several polls where thousands of Comcast customers were polled and Comcast receiving as low as a 1% favorable customer satisfaction rate. This is unbelievably outrageous!

*This excludes any credits they have given me, because those credits were other or additional overcharges; i.e., modem fees, etc.

First, I arranged to have cable TV installed and while the guy was here, I mentioned once my current internet contract was up, I wanted to switch to Comcast. I was told by him that if I got the internet while he was there, I would save the $49.95 service charge. So I went ahead and had it set up. Well, guess what? I got my first bill and that $49.95 was on the bill. I called and filed a complaint 3 days ago and still no reply from Comcast.

Second, I received a call. Several days after my installation, I received 3 calls from a lady named Lea from Comcast. First off, she called during the day hours and I work nights so she had left messages to call back. I called back the first 2 times and no one at Comcast knew what she was calling for. The third time she called, she threatened me. She stated that if I did not call her and do a 5-min. voice verification on the package I was getting, that she would assign me a package of her choice. I do not like being threatened and especially by a service I am paying for.

Comcast employees forget we are customers. So the last time she called, I called Comcast again and the guy finally figured out what they wanted and sent me to an automated system that asked me general questions without any explanation. "Do you agree to the terms?" but did not state the terms. Half asleep because I had worked all night, I agreed just to keep this lady from calling and waking me up every day and stop her from changing the service I had requested. Of course, Comcast has not called to apologize for her behavior but luckily I kept her angry threats on my voice mail and will be consulting an attorney and media. This is outrageous. Is Comcast really that desperate that they have to threaten customers now?

We pay a lot of money to see our favorite HBO shows. So what happened to Curb on Demand? I look forward to that show in particular, and if I can't get it on demand, I want to know why!

This is my third attempt to get my cable fixed. When I don't pick up their courtesy call, they cancel the service call, even if I call back to confirm during the appointment time.

Overcharged me and cut my service off - They cannot explain why they are charging me $256.00 and wants $170.00 before they will turn my cable back on. I have bank statements dated back November of 2011 showing all the payments that I've made and that I am paid up until May 22nd, 2012.

I tried to upgrade my service and I went to collect my digital box. The lady at the counter took 45 minutes to retrieve my account. She insisted that my account does not exist at all (crap I have been using this service for full 4 years). After a lot of inconvenience, I received my digital box and the lady did not give me any cable with it. No manual was provided as well.

Next comes the painful process of activation. I called at their customer care number for activation and I was routed through 4 states (spanning 45 minutes). And ultimately, someone picked the call and she told that I have to go to Comcast office and pick the cable crap. The worst customer care I have seen for a crap expensive service.

Worst company ever. I have never been so dissatisfied with a company on an ongoing basis. Worst people to deal with on the planet. In fact, I prefer deciphering Hindu when I call my ** mortgage company to speaking with any Comcast representative.

Last week, Friday, I set up services to have at my place residence. Just to make sure there is no deposit, I called and spoke with 3 different people and they seem to be not aware of the package deal that I have already set up and about to finalize it. Each person was incompetent of not locating the package and was unable to properly navigate the same website, to which I have navigated to get the package deal. Being frustrated by this, I just finalized the package deal and scheduled my appointment for May 16, 2012 between the hours of 11AM and 5PM. Today, I received a message on my phone stating that I must return some equipment and pay for a balance on some account.

I called to find out about this and was told that this account belongs to my sister, which she has the same last name as mine. I have told them that this should have nothing to do with me and that is her account. I have been a customer in the past, in good standing and paid all my bills and returned any equipment. They told me that because I have cancelled my services and she started her service, that I have to still pay for her balance and be charged for the equipment if I don't return it. I feel like this is a bad relationship to start with a previous customer in good standing and that with the monopoly of the area, they are being very abusive making the consumers to pay for other accounts that don't belong to them. This is very bad business practice. Because of this type of practice and the monopoly over the area, it leaves me to not have any internet services at all.

Last year a Comcast tech came out and installed a splitter on my cable. They told me that I wasn't getting a strong enough signal. Then when my cable stopped working, another Comcast tech came out and said they should not have put a splitter on my cable. The next month, I received a bill for a service call that is over $60.00 now because they keep putting a "surcharge" on my bill. I called to clear my account and they sent me another bill with another "surcharge" tacked on. Why don't they take responsibility for their screw-ups? I do for mine. Screwed by big corp.

My 78-year old sister-in-law was told she needed to upgrade her cable box and they told her to go to a Comcast store to get the box, which she did. But she did not know how to hook up the box (silly, why wouldn't they send someone immediately to do it?). Anyway, we drove 60 miles to hook it up for her, and the box was bad. It didn't hold the signal. I called Comcast while I was there and asked to have a tech bring out a new box and install. This was Sunday. They said Wednesday was the earliest appointment they had but that they would escalate the call since she only has one box and one TV.

Needless to say, we didn't hear anything about the escalation the rest of Sunday or Monday. The only thing we heard was that the tech would be out Wednesday between 9-11. So Wednesday morning came and went, and no tech person despite two confirmation calls. Finally late afternoon, we called and were told that the tech who was supposed to come in the morning didn't show for any of his appointments and they couldn't send anyone else until next Monday. What kind of service is this? More than a week to replace a bad box that they gave her to begin with? There is no customer service with Comcast.

I ordered Comcast Cable from a very nice representative, who set me up with an appointment the next morning between 8am and 10am. I told him I had to work that day, but that my mother lives with me and would be there all day. He said that was fine. I received a courtesy call confirming the appointment and that someone over 18 had to be there.

The next morning about 9am, my mother called and said that the man had come and said I had to be there or he wouldn't hook up the cable. She said he was grumbling about other jobs he had to do. I called Comcast about the trouble and what the man had said and done. All the representatives apologized, but they did nothing but either said that all the workers were busy taking care of other customers until Monday or that they would send somebody out. But nobody came. This went on from about 9am to well after 4 pm and at least 10 calls about our appointment. Customer service for your company is apparently a joke at this point. This was, without a doubt, the worst service I have ever received by any company of any kind; and if I were the executive in charge of customer service, I would not admit to it.

My 90+ in-laws have been without service for over a week. I don't know, but your service is a lifeline and they have nothing.

Darren cut me from my services and set up a disconnection in May. I asked him to keep me on the same plan. He said no and gave me my disconnection notice over the phone and told me I would no longer receive cable after May 16, 2012. I felt sad. Here I am struggling to pay my bills and this company doesn't seem to care. Okay, disconnect my services. I pay my bills on time. If you don't want my money then fine. You're not the only cable internet company out there.

Months ago, we called Comcast to reduce our bill. At that time, we had 2 cable boxes. Our boxes were so old that they could not reboot them online. A service man arrived, took the box and replaced our remaining one box. Our cable rate was higher with one box as a result of this visit, so my wife called and we were told we now had a high-def box at a $10 monthly charge which was higher than having 2 old boxes, which was an $8/mo charge. We did not request high-def, nor were we told that he was leaving a high-def box , nor that there would be an increased charge.

My wife was on the phone for 5 hours today attempting to solve the problem, but there was constant resistance from every agent. The supervisor asked my wife if she would take a survey to which she answered yes. There has been no return call, I wonder why? As a result of this service call and new box we have been overcharged monthly. There was even resistance to sending a service man to correct a service problem, offering to give us a new box if we went to the service center in Salinas, CA. We pay a monthly fee to have a man come to the house and my wife informed the agents of such. Please rectify this situation.

I've been a customer of Comcast since 2001. I've always paid my bills, so in 2010, I moved to my current address. I've paid on my bill, we started having problems in Nov 2011. I've paid Comcast $150.00 on my bill. Then in Dec 2011, I paid them $170.00 + $80.00 + $25.00. After they've received my money, they cut me off so I got my money back from my bank. I was to pay the full balance of $301.00 before my service is restored. I've walked in their office and gave them $200.00 in January 25, 2012 plus I sent them $50.00 through Western Union on March 9, 2012 and they're still trying to make my bill be $391.00. My services is currently off. They've said once I pay the $301.00, they will credit my account.

It's a payment I've paid to Comcast. I went to the bank asking them to pull up all payments made to Comcast. I then discovered a payment made for $110.00 in 2010, right before I moved. Comcast said that wasn't applied to my bill. Bank of America printed it out for me, it was paid with my debit card. They're claiming that they don't have the payment. I have my bank's printout. I faxed this information to them and they're still giving me problems. They have my money. When they apply this missing payment, it will bring my bill down. Please help me with this matter in retrieving my funds and apply it to my bill.

It is truly unbelievable that I paid them more than $2000 for this kind of treatment. My service with Comcast is totally unacceptable and they are the only cable/internet provider in my area. We have spent countless hours/day and missed work to deal with their complete ineptitude. They mis-installed the cable, services did not work, numerous service calls, failed equipment, numerous mis-billings, multitude of customer service calls with the most recent one now lingering for 6 weeks, 18 phone calls and still no resolution!

Here are the issues: When the service was installed, the installer said he did not install cable receptacles and we needed to hire an electrician. The internet service did not work for one month after installation. My service was cut off because they were sending me the bill via the internet, which was not working, and despite, I had set up recurring payment on my AMEX. It took them 2 days to restore service. When I signed up for new service, I was to receive $200 rebate. But since my account went into arrears (see above), they would not grant it. Our cable TV service had a lot of static, we called for repair. Cable service came out and said we needed a booster and they would need to order. We called one month later, still no booster, they sent another cable repair man and he showed up and said we needed a booster and would need to order.

We called again one month later, since no booster, I told them we need to have the booster installed but said they could not stick it on the truck and would have to send out a technician. We told them he would not be allowed in the house unless he had one. The TV service improved, upstairs performance still terrible. The digital converter box failed a few months into the service, were told we would be charged a service call to fix/drop off new. I was told to go to the nearest service center. That service center is 40 miles away and I stood in line for 1 hour. The new digital converter box failed shortly after, I must travel to service center and wait again. For TVs without the digital box, they send analog to digital converter. I was unable to make it work. I called service, they dropped my call 3 times and by the time it was resolved, I was on the phone for over two hours!

I received numerous bills with errors including charging for equipment we didn't have, upping our rates even though we were locked in for 2 years, charging us for movies we did not rent. 5 weeks ago, I tried once again to sync Comcast calendars between my wife and myself. We both have Comcast and this is standard functionality. I tried by myself numerous times and finally called. On phone for an hour, it was supposedly resolved. I tried, it did not work. This time, I chatted online for over 1 hour and at the end, they told me the system went down and they couldn't help me anymore. It still does not work. I then submitted an online request to their email, left my cell phone number. It took them over a week to respond and still called my home phone which I rarely use.

A supervisor called me. I called them back, no return call. I called them again and got it escalated. A day later, a second line support called. I granted access/passwords to both account and after an hour, he confirmed it does not work! Yes, I know that. He escalated it to national. I got a call two days later telling me it was fixed and left their number. I tested it, it does not work! I called back, bad number. I then called the supervisor back. He assigned me to someone else. I called them, but no response. I called back the supervisor and then the new supervisor called me. I asked for him to send me an email with his contact info, none was ever received. I called back to his number from my cell, it is a general number. I called the old supervisor back and got the new supervisor's direct number. The issue is still unresolved as of today. I do not know when it will be fixed.

I made a service call last week to fix the still lingering bad signal upstairs, made an appointment but they never showed up. I called back, asked if we had a ticket number but none was ever given. My wife again took off work to wait for them, they did not show up. I wanted to transfer service in just my wife's name. They sent a letter telling us that we both had to sign and personally show up to a service center (which is 45 minutes away and the last time, I stood in line for 1 hour) in order to change it! Are you kidding me?

The price of Comcast's triple play is so high that I really cannot afford it. When the bill for TV, internet and phone for a year is higher than my NIPSCO statement, then it's horrible. And no one else can give you all three in our area. My bill will now exceed over $2,000 a year.

I ordered a very simple internet cable service. What I got billed for was a bundle costing twice as much and a service that didn't work. I called to cancel and was finally able to get it done after telling the clown on the phone to stop trying to resell me the service. I will never do business with Comcast again. Slipshod organization in my opinion.

I have about had it. We scheduled the install in October 2011. Due to problems beyond our control it was not installed, was rescheduled multiple time by Comcast and eventually was installed on December 19th (2 months later). At that time, we were promised a $250 gift card (that has never arrived, big surprise). When I went to the service center the next day, it was already not working correctly. My husband called in January and February to tell them all of our channels were not coming in, to which they did nothing!

When they finally sent someone out at the end of March after a 3-hour phone call from my husband where they promised a $100 credit for the problem with our HD, they proceeded to charge us $50. And when that tech couldn't get it right, we were charged another $50 when the next tech came out for the problems we had been complaining about since January. After a lengthy phone call, they promised a $50 credit for one of the tech visits. To date Comcast owes me the following amounts: $250 gift card, $100 HD credit and a $50 service person overbill credit. Have I seen a dime of it? Of course not! I really hope they burn!

I'm outraged at the cost of basic cable (10 channels) and internet - $60/month. I purchased a bundled service with Comcast last year. I was told I didn't have a contract, yet this year the fees increased by 33%, and they can't even tell me how long this next step in the pricing is good for. When I asked what options I have, the answer is, you can pay more and get less service (i.e significantly slower internet). Obviously, I'm only a basic user and there are no competitors in my area. I'm stuck.

I want a business model where I have a monopoly and can raise prices 33% per year and call what I deliver a promotion. Do they really think they are giving us a deal? Does it really cost $60 per month for internet service and 10 (what should be "free") channels? Someone needs to oversee these people and force them to provide their service at a reasonable price, especially if there are no competitors. Ridiculous!

On April 21 and April 22, 2012, I attempted to pay an outstanding balance with Comcast online. I am a paperless customer. I completed the procedure twice and got a "try again later" message both times. On April 22, I tried to contact Comcast, but their online "help" is useless and I couldn't find a telephone number on the webpage where I could call. So I sent an email outlining my problem - difficulty paying online, paperless-billing customer, would my account be double-debited for the $425.57 payment, would my service be disconnected? A return email directed me to a Comcast online "analyst" who said I couldn't be helped because I didn't have my Comcast billing number (remember, I'm paperless) and I wouldn't give the last four digits of my SSN number. Both my husband and I have been victims of identify theft. I don't give out my SSN to anyone, but my physician and my bank.

So I'm stuck. Either I've paid my bill or it haven't. Either my account will be double-debited for the same amount or it won't. This is not customer service. This is customer abuse. It is very difficult to get a problem addressed by Comcast. If I had an alternative, like switching to another cable provider, I'd do it in a heartbeat. But I'm self-employed and need the internet to work, as does my husband. Hope you can help by collecting dissatisfied customer data.

I put in a service call on April 17. Today is April 20 and I have not had any service for phone, cable and internet. I have called and I got different answers of why I have no service as of today. I know that I am just one customer and I will no longer be a customer. Thank you for the worst service award.

I discovered that SoapNet is out of line up. I want it back!

A year ago, I was advised by Comcast phone rep that bundled service (internet, phone and CATV) would not change from $119.99 for two years provided I agreed to have automatic payment from credit card for such term. I just received bill raising rate to $134.99. Phone contact today said contract was only for a year at which time it would increase and that there is a $90 charge to break such contract. I was not told any of this last year.

You took off the SOAPnet channel without even telling us. And when we called to complain, you put on a recording because you can't be bothered with us. At least take the calls instead of ignoring us. We pay enough for the service and I know you have had a lot of unhappy customers about this. It would be nice if for once a company would make their customers happy. But most companies don't care. I guess we will see if you do.

We closed our hotdog stand and it has been since 3-29-12 trying to get the service restored. Today is 4-18-12 and still no service. My wife has called and talked to no less than 15 different people for the date to have them come out and nothing.

My father died. I cancelled his Comcast account and returned his equipment. I was told he was due a refund and the check would be mailed in my name so that I could cash it. Well, it came in his name, a deceased man's. I called them and told them I cannot cash it. They assured me they would reissue it in my name. Well, this time it was written to his estate. I again called them and even though I told them that there is no probate or estate and that I am the executor of his will, they still refused to issue it in my name. So now, I have a good for nothing check. So, I wonder just how many people they do this to and just how much money they never really return that does not belong to them. I will never have Comcast and I will tell everyone just what kind of company they are.

They cannot cancel my account because they cannot find it. I have been on hold with one department or another for over an hour with their music.