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Comcast Cable Service

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Sid of Fremont, CA June 30, 2009

Comcast offered a great deal to switch my TV programming from DirecTV to Comcast Digital Cable. When they signed me up, we chose Digital Starter pack with 40 HD channels that included CNNHD, PLDHD among others. Little that we realize that there service and equipment would be extremely pathetic. They set us up with a HD box with DVR that would literally hang at least 4-5 times a day and would need cold boot every time.

Today (6/29/09) we decided to lug the bulky box to the local Comcast service station in Fremont and got a replacement. When we set up the replacement box today, we no longer received the HD programming line-up that was promised to us as part of the Digital Starter pack (which we locked for 1 year through a contract, btw.). When I got on the phone and waited for 20mins, I gave up and got on a chat session instead. The chat session support person named Ronald told us that I will have to upgrade my package in order to get the HD programs that I until a couple of hours ago (i.e., before exchanging my cable box - which btw, was due to Comcast's bad equipment and not due to our volition) we were receiving. The service support person would be of no help in restoring our programming and directed us back to a 1-800 number to again go through the ordeal.

John of Acworth, GA June 7, 2009

Comcast is forcing us to add cable boxes to all the TVs in our house. Currently our channels go to #78. In a few months basic cable will be limited to channel 27 and below. What a rip off! We have TVs in our kid's rooms where they watch shows on channels 62, 63 and 64. Now my options are 1) throw away the TVs or 2) pay something like 11 a month for each additional TV (cable box rental plus "outlet fee"). I will switch to AT&T as soon as they get the fiber cables run so I can get TV at my house.

Tamica of Washington, DC June 22, 2009

I have been a Comcast customer for 6 years and have had NUMEROUS problems. Most recently, Comcast opened up a second account in my name and sent me two bills a month for several months for the same service. After calling every month for several months and having agents tell me I owed money on both accounts, it was resolved by an agent who stated that she would put me on a promotion of 55/mth before taxes because of my troubles.

This month, I received a bill of over 360 retroactively charging me for internet. The customer service agents claimed I was not charged for internet and my bill should have been billed about 85/mth. They claimed my promotion would have only saved me 10/mth, which is not a substantial benefit to me, and for such a large corporation as Comcast, it is definitely not a large loss. However, 300 of retroactive charges is a substantial loss to me and a minuscule benefit to Comcast.

I want a full credit for these retroactive charges. I was told my bill would be 55. And if I knew my bill would still have been 85 with the promotion, I would have IMMEDIATELY switched to another service provider. Therefore, retroactively billing me is inappropriate, because it is against your agent's representation and Comcast would not have received that money at all had I known I was still going to be charged so much for the service.

The customer service agents I've talked to said they don't have the power to fix this. Comcast needs to start spending far less money on their commercials and MUCH, MUCH, MUCH more money improving the accuracy and efficiency of their billing, getting more-qualified customer service agents, and improving the quality of their services. And why not give something back to customers by reducing the ridiculously-high rates.

In the meantime, I'm leaving Comcast ASAP. They've lost yet another customer because of their deficiencies.

Shawna of Pitttsburg, CA June 20, 2009

We paid our comcast service and 2 days after we paid we were hit with a late fee. We have sever outtages that has killed our tv and had no cable for1 month and we were still required to pay for service they couldnt fix for over a month and had to buy a new tv.as a resault of there cabel not being grounded. And to top it all off there the only cable co out here they wont allow another cable co to come out to my city. And as I rent I am forced to have comcast if I want to watch tv!I though that a busniess can not hold a monipoly on a service in CA so that people could have a choice! But not where I live

Victoria of Harford, MD June 19, 2009

I have moved and had no choice but to take comcast for my tv services. I would rather direct but my leasing company would not accomodate my use of the roof for the antenna. i had an initial setup date of 6-17, i recieved a call on the 13th that my appointment was for the 15. i took the day off and to no avail suprise no one showed up. on the 17th at 6pm i had two boxed installed. on the 17th at 9pm the second box stops working.

so i called tech support who could not understand what the issue was. of course they gave me another appoinment for a time that i would not be able to be home 12pm- 2pm. i waited all day on the 18th for someone to come, no one showed/ no call either. today the 19th i called to schedule someone to come out to the house, they stated that someone showed up on the 18th and there was no answer. not true, we where waiting. now i have to drive the non working box to the nearest comcast sight to exchange the box, hopefully a new box will work and it is not someother issue. i was told that i would not be reienbursed for my gas that i now have to use.

fred of silver spring, MD June 18, 2009

I am an ex-customer of Comcast Cable TV. Comcast owes me a credit of 52.33 (paid on 2-23-2009) that they refuse to refund to me. I have contacted them numerous times over several months to no avail. They agree I have a credit but refuse to refund it. They asked me to fax them the bank statement proving I sent the payment by Bill Pay. I faxed the bank statement and they told me that they lost it. I faxed it to them 3 times. I think I am getting the "run-around".

Obviously this Corporate Giant has no interest in being fair to ex-customers or they are just incompetent and uncaring.

Charles of Tallahassee, FL May 31, 2009

I am an IT professional who is very proficient in Computers and Networking. I fully understand how this stuff works. That's why I cannot understand why comcast is so flaky lately. Their customer service is horrible, but usually I never have to be bothered with interacting with that bunch. Comcast has been pretty good. I have been a customer for 6+ years, only subscribing to the basic cable internet service for +/-40 a month. I noticed about 2 months ago the service was becoming more and more intermittent. Basically I lose all connection to the internet. Sometimes the modem does this slow blinking thing that resembles a modem firmware upgrade or ip reconfiguration. Sometimes the modem looks like it is operating normally, but it cannot connect to any remote server.

I would go on and on about my nightmare experiences with the customer service clowns and the "support techs", but is gives me a headache just thinking about it. Plus I know that it is just a big charade that is put on to portray competence and give us the feeling that "somebody is working on my issue".

Basically, they need to fix their problems before I decide to go with the less expensive and seemingly more stable DSL solution. What irritates me is that they have the to fix it, but they are unwilling or unable to fix it.\

Michael of Muskegon, MI June 14, 2009

An open letter to Comcast. My internet connection and or my cable TV connection have gone out a total of eight times in the last five weeks. Each time Comcast has sent out a repair person, at their convenience while I get to change my schedule to accommodate theirs, who temporarily fixed it and have plenty of excuses to explain why it won't happen again. They have included the wiring is old and needs to be replaced. The other techs used a technique called "boot and scoot" which was explained to me to mean they just splice in a piece of wire and get out as fast as possible. One tech added an amplifier, another removed the amplifier. Another tech told me the modem was bad so I bought a new one. Then I found out that there wasn't anything wrong with the first one but I can't return a modem once it has been opened because it's an electronic item. Another time they sent out a person to disconnect my neighbor because he switched to a satellite network but disconnected mine instead. The excuses, incompetence, and breakdowns keep coming but the reliability does not.

When I call in I'm always, without exception put on hold. During this time Comcast has the nerve to play recorded messages telling how I'm a highly valued customer, and all about the great shows I could be watching if my connection worked. The best part is they also play commercials telling me about other premium channels and services I can sign up for that won't work either but that I can pay more money each month.

I’ve been a customer for over twenty years and yet I get treated like someone whose business you don't need. Maybe that's what I need to do. Three of my neighbors have switched from Comcast to a dish network because of your lack of service.

I think I will be next but not before I write an editorial to my local newspaper, the college newspaper where I work, the Better Business Bureau, The County Cable Franchise Commission, and I purchase a full page of space in the newspaper as well just to make sure everybody gets to see this. I also intend to post this message on any and every internet site that might have an interest in it. I will also look into any state offices that might have an interest in your incompetent performance.

Here's a surprise! While writing this my cable connection dropped out again. That brings the count up to NINE times in five weeks.

Randy of San Francisco, CA June 1, 2009

Comcast guy rang my intercom, then proceeded to annonce my name, my bill amount for service, etc. I told him stop and I would come downstairs. He then informed me my bill was "too high" and he was here to reduce it. I said I was skeptical. He announced my bill would be reduced from 162.20 a month to 119.00 a month if I let them upgrade my package, including a phone line I do not want. Thirty minutes later he returned, claiming I only qualified for the 149 a month becuase of my "circumstance".

They came two days later and installed their new equipment. Today I revieved the bill: 246.69, not to mention a 5.70 charge for a 911 call. When I call the center, it says wait for your call to be answered, then hangs up. I tried the live chat, who told me I have to talk to someone to "reduce my services" in order to lower my bill, which is now almost double where it was before they came to my door.

I am in poor physical health, including a bad heart with mitral vaulve leakage. I can not handle stress. I have been unable to resolve this issue on the phone or online with them and each encounter leaves me so sick I vomit and am unable to eat, or even watch the television or use the internet I pay so much for. I also have a witness to all the afore mentioned events, and I am willing to file suit if it be necessary.

James of Newport, NC June 11, 2009

When I moved to Jacksonville florida for a job. Comcast was the only cable provider. When I signed up, I was not given a modem. Instead they directed me to a site online where I could order the modem to use. I paid almost a 100.00 for the modem. I moved from Jacksonville, florida feb 09. Since that time, Comcast has tried to schedule appointments with me twice to pick up the modem that I purchased. They have tried twice now and I informed them not to call me anymore. I wonder how many people have purchsed a modem and then give it to comcast. I believe this is a deliberate scam to acquire free modems to rent to new customers.

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