Complain about a product or service

Charter Communications

Brenda of Silverton OR (06/15/07)

It started when I canceled service because of poor cable reception and an internet connection that would not exceed 500 kbs, which we were paying for a 5 mg service. we called and canceled our charter television service on May 25, not yet making a full 30 days of from start of new service. We returned the cable boxes on the 28^th. I have a receipt for the drop off of the cable boxes, which is an authorized drop off point for Charter. I received a bill of 118.09 and it should have been 34.95. Charter refuses to credit me.

Les of Delavan, WI February 6, 2007

Les of Delavan WI (02/06/07)
I prescribed to charter for telephone and high speed internet service,with the underatanding that if I was was not satisisfied I could cancel in 30 days and not owe anything.

I was not satisfied and cancelled,but are still receiving bills from them , because they say I did not call the high speed internet service separtly to cancel.HOW AM I SUPPOSE TO KNOW THAT? I was never told I had to.

While they now finaly agreed to reduce part of the total charges , I still have to pay them 66.52 because it's my fault for not cacelling the internet sevice separtly.Their records will show,I did not use their services beyond 30 days,and I don't feel I should have to pay anything per their guaranty.

Diane of Leicester, NC January 5, 2007

Diane of Leicester NC (01/05/07)

I contacted Charter to have cable, Internet and telephone service installed in the middle of November. All of my neighbors residing in the same subdivision have Charter service. I was told it could be installed and a date was set for 11/28. The installer came out and said Charter needed to put in a feeder because we didn't have one. I called charter to set this up. I was given another installation date.

Since calling them, 6 installers have come out and all said they'd have to send someone else. I've called Charter 16 times to keep informed of the progress and each time was assured installation would take place. Last week another installer came out and measured for the cable to be put in. I heard nothing from Charter so called them today. I have now been informed we cannot get service.

If I hadn't called them for status I would still not even know what was going on. Someone owes me big for this inconvenience. Not to mention the disappointment after all this to find out I can't even get service. I'm still in disbelief a customer could be treated so horribly. I've sat on the phone for hours waiting for answers. I informed people of my new phone number twice since I was given one initially and given another when I didn't get service right away. I'm extremely upset to be treated this way.

Michelle of Winner, SD December 11, 2006

Michelle of Winner SD (12/11/06)
On June 9, 2006 my 06' Jeep Liberty Diesel went in for a Body Control Module recall. My fuel mileage has dropped half since then. I was able to make 42 mpg before it went in, now I'm lucky to get 19 mpg. My window sticker says 22 city and 26 highway. On the highway I made 17 with no wind. Noone will tell me anything and my Liberty has been back 5 times with this problem and they can't seem to fix it or tell me why it dropped like that. They blamed it on no sulfur in Diesel fuel. Truck Drivers say they haven't had any problems with their mileage. I've heard it all but I bought this vehicle for the mileage and I signed the papers with that mileage. Daimler Chrysler has no right to go in and change the contract at all. I've only had this vehicle for 7 months, in 5 months it's gone in for 3 recalls. Daimler Chrysler can buy this Liberty back and they can deal with it. The Diesel was 5,000 more than the gas and the gas has better mileage.

Crystal of Apple Valley, CA July 30, 2006

Crystal of Apple Valley CA (07/30/06)
I added Charter Telephone and High Speed Internet to my account on 5/6/06.They did not come to completely install the services untill 6/8/06.After they installed the equipment the telephone and internet did not work properly.The service signal was cutting out untill they had someone come to replace the outside wiring on 7/21/01.They still have not repaired the internet service after many,many calls to them.In addition to these services not working correctly the cable television service was having a great deal of static since early april.We called to have it repaired in may as well They did not have it completely in working order untill 7/25/06.

I did not have telephone service to even call out in the instance of an emergency for over 2 months .I also occasionally sell items on Ebay,Monthly averaging 500-1000.I have not been able not to do so for over two months as well.In addition to the lack of emergency communication and the finacial strain It has put on me due to lack of a reliable internet connection,They are attempting to charge me over 500 for all of these non functioning services.

Adrian of Pelham, AL June 13, 2006

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