Complain about a product or service

Charter Communications

carl of franklin, GA November 6, 2009

I ordered charter services for my home. Their service person came out on 9-3-2009 and connected cable tv, phone and internet service. While connecting my cable service they connected a box to my tv ( sanyo 42" hdtv) as soon as the box was connected the picture on my tv went out, the service man tried several codes and couldn't get it to work, so went out and got another box and hooked it up.after hooking up the 2nd box and the picture did not come back on, the service man called the office and told whoever he was talking to that they would have to force the tv on. The picture came back on, While he was sitting up internet the picture went out again, he called the office again and they forced it back on again. It stayed on a couple of days and went out again. I called charter about the problem and they sent another service person, that person could not get the picture back on.

I called charter repeatedly and they send another service person, they saaid they were installing a hd box because they said it would work without a higher priced box, they said they wwould let us use the box for 4 months free. we allowed tem to hook up the hd box, but it did not correct the problem, the service person put in 6 codes and he said he couldn't get it to work. The next day they sent another person out with another high defination box. I showed him the box that was installed the day before. He said it was a wasted trip. A few days later the service man and his supervisor came by, nothing was done to correct the problem. The next person that came out was a tv repairman out, he told us he tought the sending unit of the tv wasn't working any longer, and he was going to call and tell the cable company and check the price of the part. Today 11-6-2009 Charter communications called us and told me they were not going to do anything to fix the problem. I have had the tv for about a year, and prior to this we had never had any problems with the tv.I also have the wire mantiance plan that should have covered any damage that accurred.

Donald of Fort Wayne, IN October 29, 2009

My truth in lending statement said there may be an early termination free if I pay off my line of credit early. It didnt specify that I would be charged any specific amount, or the the time required to avoid an early termination fee. I paid on the loan for two years, and then refinaced my house paying this loan off. I was socked with a 350.00 early termination fee that they refused to waive. They sent me a letter that said dear valued customer. It should have said Hey sucker! Needless to say I will no longer do business with this entity ever.

Don of Bogart, GA October 24, 2009

We have basic plus expanded with no cable boxes. I have two TV's with QAM tuners to receive clear channel QAM programming for HD broadcasts of local stations. Twice in the last 3-4 weeks they have shuffled the lineup twice and each time we have to do channel scans so the TV can even find the channels, then spend hours trying to figure out which channel is ABC, NBC, et.

Charter claims they do not have and will not publish these channel listings. I maintain this is a ruse to get you to rent their cable boxes. They don't even want the general public to know that you can receive HD programming from your cable for free (by government mandate!).

Joseph of Duluth, GA October 24, 2009

Charter Communications sales office continues to harrass me by calling me on my cell phone, trying to sell me a phone service. I have repeatedly explained to Charter that I AM NOT INTERESTED! I have demanded that they do not call my number under any circumstances. I also explained that my number was registered with the Federal Trade Commision (Do Not Call List).

Each time Charter has called me, I was assured that my number would be placed on Charters do not call list. The most recent call was today, 6:13pm, 10-23-09. Last night I contacted ATT , my cellphone carrier, and explained the situation. For some reason, ATT cannot locate any records showing incoming phone calls from Charter, (thats very strange). Fortunately my cellphone still shows record of some of the calls from Charter.

robin of Burbank, CA October 17, 2009

Charter Cable knowing sells/rents DVR's aka Moxi Boxes that don't work. They refurbish old boxes and install them. They go out a month or two later and you have to wait days for an appt to get one replaced. My last one lasted one month. How can a company that has a monopoly offer used boxes that don't work. This is a scam...My bill doesnt get adjusted when I don't have access to my TV for days and they make me wait hours for a reparir man and sometimes they never show up that day.

Sharon of Rockport, TX October 13, 2009

Charter is the only cable company offered in my area, so we're stuck with them even though they provide overpriced and unreliable cable and internet and horrible customer service. They lied and said they'd soon have phone service in this area, but it's never happened. Their bills seem to be randomly generated, as the amount varies by as much as 65 from one month to the next, even though my services have not changed and I have not ordered any pay-per-view or other special items.

I was promised that my bill would never exceed 98 per month, taxes and fees included. Yet it has always been more than 98, and has even been as much as 165 to 170 per month. It's not surprising that their "local" office, which is nearly 30 miles away, does not list its phone number. To speak with somebody at that office, you have to drive over there.

Charter has caused me untold stress and economic hardship, as my only income is a disability check but I'm home and bedridden a lot so I cherish having cable TV to keep my mind off pain. Unfortunately, I have had to sell family heirlooms to pay cable bills of more than 150 per month. Charter never gives me a reasonable explanation of why the bills are so high and why they fluctuate in amount from one month to another.

Cheryl of Fort Worth, TX October 8, 2009

My husband paid all of our monthly bills on March 23, 2009, on-line, including Charter Communications. Around 1 April 09, I received a call from Charter saying I hadn't paid my bill. With Charter on my home phone, I called my husband on my cell to confirm he made the payment. "Yes," he said. I call my bank after hanging up and they confirmed the amount came out but Charter had not claimed the check. Sounds simple, right? Bank suggested I cancel and reissue. Good idea. Called my husband, he wanted to walk the check in to a local office, deal with them face-to-face. Check was walked in four days later for 475 (March & April); checked cleared the next day. The following weekend, a tech showed up on my doorstep saying I bounced a check and they want my equipment. I argued for a minute but he's obviously at the bottom of the ladder. I gave up the equipment and looked for other service, which I found for a cheaper price. But here I am, in October, SEVEN MONTHS AFTER THE FACT fighting a collection agency for INSUFFICIENT CHECK FEES charged by Charter. They will not listen to me. I called Charter no less than 10 times to attempt to explain but their "people" don't understand.

Tracy of Temple City, CA October 7, 2009

The staff, Katherine, at Charter Communications' loacl office refuse to correct an accounting error I had tried to get clarified through Charter Communications' customer service line in the past 6 months. She also refused to give me her full name or any reference ID after I explained and showed her the issues with billing statements.

I originally resided at ----C and relocated to ----B in the same apartment complex in April 2009. I have been a customer of Charter Communications since 2003. There were errors occured with billing after I transfered and I was charged equipment fees and moden rental fees. I had called Charter Communications more than six times in the past 5 months and just was not able to get everything squared away so today I went into its local office.

Katherine at the local office took a copy of the documents I had with me but refuse to give me any receipt or my account print outs to prove that I was there. So I took a photo of the office counter / window to prove that I was there and then she threatened to call the police dept because I took a photo of the counter. I waited at the counter for her to call the police dept as she claimed she was going to for 5 minutes and then I left. Charter over charged me 24 still as of today for a modem or equipment that I do not have because their technition took them and I had provided the technition's signed receipt to customer service and Katherine at local office today.

Marc of Portage, MI September 23, 2009

I canceled my account in February of 2009 and 7 months later am still getting the run around about the 150+ they owe me.

D of EULES, TX September 14, 2009

When I opened my account sept 08 charter asked for over 200.00's for a deposit, I was told if I ever left Charter i would have my deposit returned to me in full. I Moved July 09 owing no money i even have a bill stating 0 balance sent July 28th 09 over 2 weeks after my move, I also returned my equipment on time...now I cannot get my refund i keep getting the run around, it is sept 14th 09 and still no refund what should i do i need this money, does anyone have a suggestion! WILL NEVER USE CHARTER AGAIN AND I SHOULD CHARGE THEM INTEREST ON MY HELD MONEY.

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