Charter Communications

So back in November 2011, we had service and wires installed. Tech filled out the bury drop form to have the wires buried this Spring. Last month, April 2012, we had a new line put in the front of the house, another bury drop form filed. Well last week, the utility companies came out and marked the lawn for the digging. I called on Monday, 5/14, because no marks were put in the backyard (original bury drop from 2011). I was told that order does not exist, only the new one from the front yard. I was then told that they only need one wire, so they will remove the ones in the back. I said ** no, those wires in the back connect all my TVs, they are not going anywhere. She added to the order to also bury wires in the back.

The company came out Tuesday to bury the line. I spoke to the tech and mentioned the back as well. He called someone and was explaining the back lines and then buried the front line and disappeared. I called Charter back immediately. The rep I spoke to said she talked to her supervisor and he was on the phone with dispatch to get the crew back out because it clearly states to bury back as well. I was on hold for 30 minutes to be told "we are unable to get a hold of the tech, but the tech supervisor will call you today to discuss them coming back out tomorrow (Wednesday, 5/16)". I never got the call. I called Charter back on Wednesday evening, talked to yet another rep who was going to send a form over to dispatch and he would call me back on Thursday, 5/17, to follow up. I never got the call so again, I called and got another rep who said his supervisor is emailing dispatch directly and will call me within an hour when he finds out.

No call! No, it is Friday, May 18. I called this morning and spoke to a gentlemen who said he is trying to get a hold of the supervisor from last night to have him call me. It has been 2 hours and still nothing, so I called Charter again and got a ** supervisor who said she will send a message to dispatch and call me back. I told her I expect a refund of some sort on my bill. She asked, "what for? Is your service out?". I said no, because I continue to be lied to by all you reps and supervisors. I have my neighbor's trailer full of wood chips that has to be done this weekend so he can have the trailer back. I guess I'll bury the lines under the chips and they will have to fix them. I am so fed up with Charter and all their lies.

There's pixelation for over a year. There were looping of segments of shows and stalling of picture for minutes. The cable box is stopping and rebooting itself with a countdown that takes about 20 minutes. I have had techs, new cable boxes, rewiring in the house, and techs outside on poles. The tech said Charter has needed to replace lines in our neighborhood for a long time. Basically, it seems Charter has sold more contracts than its current technology can provide service or signal for. The lines have not been replaced and the call center and phone techs don't know what is going on. Their only answer has been to send out more techs. It seems like a good situation for a class action lawsuit. Customers pay for services that they are promised and don't receive. Also, Charter has a monopoly on cable services in this and many areas, which is wrong. If Charter can't correct these problems, I'd be happy to join in a class action suit, even though I'm probably going to get rid of the Charter TV soon.

I have been a customer with Charter Communications in Greenville, SC for almost 3 years. Over the last 60 days, I have had a horrible experience with this company. I called to change my billing date so it matches with my work pay date. After that call, my cable was disconnected and after several phone calls, which no one at the company knew why it was disconnected, it was reconnected almost 48 hours later. This was over a weekend period while I had family in town with kids and no TV. Bad experience. Next, last night my family came home and again there was no cable. I called Charter Communications and they explained it was cut off due to non-payment. I explained that was impossible because I made a payment last week.

I logged on their website and it showed the payment, but the rep on the phone said the last payment he shows in their system is from March for $0.00. He told me I could make a payment now and he can turn the cable back on. No way! "How can I see on your website both my payments for March and April, but your system shows different?" I asked. He had no answer but stated I could make a payment and they could turn the cable back on. I then stated I could provide my login so he could see what I was seeing. Another 'no' from the rep. I then asked if I could take a screenshot and send it to them. He said I could fax a copy of the screenshot. So I faxed a screenshot over to the number provided, only to be told by the same rep that I would have to call on Monday to get that resolved, but in the interim, a payment could be put on hold until I speak to someone on Monday or I go to the local Charter office.

This had become ridiculous. All during this time, the rep was communicating with his supervisor. I gave the rep my account number and asked if he was looking at the same account. He stated no and for some reason, I had two accounts showing. I told him I have been with the company for almost 3 years at the same address and have had the same account number since then. Again, no explanation why. Now after being able to be on the correct account and see my payments, he turned my cable back on. Almost 1 hour later, which at this time I was so frustrated I did not want to watch TV, I just searched online for another cable provider.

I just switched my home phone to Charter. On my very first bill, I had a $20 charge for call trace. I didn't notice the charge on that first bill, just figured it was higher because I was to have connection charges for the new service added. However on the 2nd bill, I had three more charges for this service for $20 each. I had never heard of the service and never dialed the *57 they said I did in order to have been charged this. I asked for a copy of my incoming and outgoing calls, but was told I would need a subpoena for that. Then I was told that there were already three more calls I would be charged on my upcoming bill. One of these *57 calls they insisted I made was on a date I was not even in the state of Georgia. One was made at 12:40AM while I was sound asleep.

I am at my wit's end and don't know what to do! The phone company only offered to remove $30 worth of the $140 charges. The only thing I know to do is to disconnect my home phone. If I switch to another phone company provider, it will take up to 2 weeks for my number to be ported and new service to begin. I need advice and help please in getting to the bottom of these charges for calls that were never made from my phone.

Months ago, I started to have trouble with TV and internet (Charter) in my residence. I would call the number provided by Charter and a recording would come on stating that they are working on the lines in my area and to call back after 6 pm (sic). I was not always able to call back but when I did, Charter sent out technicians (many technicians, many times) who were finally able to fix the cable after changing the modem. But the tiling and picture freezing has never been rectified. Other workers came to trace the problem from Anderson, SC and even dug up lines and replaced different components in the wiring outside. They came in workers of two, and were not able to fix it. I was told that from now on, I no longer have to go through calling Charter's toll free number and was given the number of a boss in the shop at in Anderson, SC by the name of Robbie. He would call me and kept sending out the men to try and rectify the problem. The calls and dispatchments stopped on Tuesday, April 17th and my calls to him have not been returned.

I believe that this past Monday, I called Charter's toll free number to have them send someone out to fix the cable, and they made an appointment for that day between 1 p.m. and 3 p.m. When 3 p.m. arrived and no one showed, I called back and was told that the work order was canceled by Robbie (who they thought was me). I told them my name is Joseph and that Robbie works for them out of Anderson, SC. I was assured that someone would be out shortly. Evidently, that work order was cancelled too by Robbie because no one ever showed up again.

I have called many times and nicely asked on his telephone message to please call me back and at least let me know if he and/or Charter has given up on my problem. No call has been returned. So, I am still here with a TV that is constantly tiling and freezing (oh yes, I have DVR-recorded every channel and all different times so people don't think that I am delusional, even though the technicians have personally viewed the problem). I am disabled and home bound and the internet as well as the television are my windows to the world. If we cancel Charter, then we break the contract which will go against our credit and there are no numbers for Charter Corporate Offices to lodge my concerns/complaints. I am at a total loss as to what to do.

I have been dealing with this company for about 9 years off and on. I have never been impressed with them. I'm in the Marines and forced to live in the barracks, so I have two choices for internet, Sprint for DSL and Charter for cable. Seeing that they hold the contract for the base pretty much forcing any marines living on base to use them and I'm sure just like myself, they all pay the extra buck for the faster internet package, when in reality it's not fast at all. The way they have it set up causes it to lag all the time, maybe not so much during working hours but when every marine is off work and trying to play video games or stream videos, it lags. It takes me anywhere from 45 mins. to an hour to watch a 30-min. video or movie and playing any kind of game online after working hours is impossible. But because they hold the contract, we have no choice but to use them and will keep using them. Kinda sad. I've tried to find a contact email for someone in corporate but the support website is a big maze. Thank you, Charter.

I called Charter to downgrade my account to a more affordable amount and they told me I was paying the lowest payment, and I had the greatest deal with Showtime and HBO and also HD. They told me $120 was their greatest deal. Then I got my bill for almost $180. They said they were sorry, but I still have to pay the amount. I don't think it's fair if they told me I was only going to pay $120. I am very disappointed. It's time to see if there is a better service somewhere else.

I changed services from Charter to AT&T honestly because Charter wasn't available in the area I moved to. I must say that I am very pleased with the customer service as well as products offered with AT&T. Having said that, I received a final bill from Charter, paid the balance with my credit card on their phone service and the money was taken out of my checking account, but never applied to my final bill, but was applied to someone else's account. I received a notice from a collection agency due to this, thinking the whole time that this was taken care of.

Now, I am left holding the responsibilities of getting my information to Charter to clear this up and after a week this matter is still unresolved. I am very upset with Charter and their actions and how they handle business matters which are very unprofessionally, both monetarily and organizational wise. At this point, I would not recommend Charter for services of any kind but especially when it comes to handing monetary affairs. Save yourself time and effort and stick with AT&T, at least they are honest and you only have to go through 1 person rather than 15 when you call in!

Raising rates without prior notification - I did have AT&T but I wasn't happy with them. Last year, Charter persuaded me to sign up with them. Since then for everything, they have been charging me. Now, I noticed that my $121 monthly fee went up to $224. I did call them and they start putting me in to the situation to cut my channels to half which the package I bought from them is TV, internet and the home phone. Nevertheless, every time I would like to someone take me 3-4 hours. This is not an exaggeration. Their service is absolutely poor beyond imagination.

Very dissatisfied with Charter's employees - This past 3 weeks has been a horrible and extremely stressful experience with Charter. Employees have been very disrespectful to me and will not fix the problem. That's your problem that I cannot pay my account online. I have had the same checking account for several years and now, I cannot pay online. I was told to change my checking account and a few other comments.

My personal bankers have been in contact with Charter for several hours to have the error corrected and no one will listen. Then last Saturday, I received a call from Paul, a supervisor, saying that the problem was corrected. Guess what, ** again several attempts to pay and then this morning, they shut my service off. I will not be a customer of Charter as soon as I find another setup that I can install. So, Charter has lost me as a customer, thank you.

Charter bought out US Cable in January 2012, at that time, a Charter Communications tech came to my house and stated I did not have High Definition TV. I showed him my bill from US Cable and he read that I was in fact charged for the high definition and I had paid the bill in full. He then hooked up my high definition and gave me his name and phone number and stated that he would testify in court for me. Charter Communications claims there is a balance of $148.00 from US cable that was carried over and if I do not pay them, they will disconnect my services. I have argued with them to no avail.

I signed up for the $59.97 bundle, mainly for the phone and internet. No one told me that I would be charged $100.00 hook-up fees or an additional $21.00 a month in taxes! I compared Charter's numerous taxes and amounts to what I previously paid Qwest and there is a good $9.00 a month increase with Charter. They charge much higher taxes then Qwest. It seems as though they inflate the taxes, then keep the extra revenue.

I want to know how they get away with charging 30 to 40% more than Qwest in taxes for the same services. I am retired (like many) living on a fixed income. My first bill was $125.00 and second bill was $154.00. My service was turned on Feb 21 (just a month) and they want $275.00 now! I will get it paid, but my complaint is regarding the $21.00 monthly taxes. I want to know what exactly each of those taxes are for and what they actually charge. What is an End User Common for $6.50 and a Local License fee for $4.50? Do they just make these up?

Too many incidences of the absolute worst customer service from these people to list them all here; from destruction to property, to the cable still running from a post to a nail hanging on the side of my house, to charging us for equipment that we purchased at Best Buy many years ago (and still have the receipt for), to pixilated squares always appearing on the TV screens no matter how many times the repair guy comes out, to the call center making you wait on hold for close to an hour every time you call in, to the call center adding verbiage to your account discussion history that was never discussed, to improper installations never fixed and to you name it.

Long story short, if you have any other option other than Charter available, go with it. Charter will not be cheaper or easier in any situation. You will either be paying more with surprise letters from them telling you that your bill will be going up, the excessive amount of time you will need to plan for regular calls to either repair/billing/installation problems that will come up because of their being prone to an inordinate amount of errors in all processes of their business or the days you will be spending at home waiting for their repair people to come, only to tell you that they can't do it.

If you have no other option than Charter, get every single thing in them in writing and save it because you will 100% need it. Also, I have had their customer service reps to add on verbiage that we did not discuss during a call-in onto my account history. If you can do an online chat, take screen-shots of the discussion, you will be better off for it. Bottom line, if you go with Charter, you protect yourself from them with a solid line of paperwork for every single thing, including all phone calls, all service records, everything that has to do with them. Charter Communications customers, beware!

I moved to Long Prairie in September of 2011 and attempted to sign up with Charter. After 20 calls and each Charter rep giving me a different answer, my services were finally hooked up on the 20th. Charter came out to hook up the cable and told me the charge was much more than I was quoted on the phone. I finally spoke with Bryce at the Retention Dept. and told him about the nightmare I was going through with Charter and all of their lies and deceptions.

Bryce gave a special price for going through with the order for $84.97 a month and a free month's service for the trouble I had to put up with. Since then, Charter has billed me every month at $94 a month and then charge me the fees and taxes on the $94 and then adds a $10 credit on the account, $10 I already paid for. I still haven't gotten my free month service and not one person at Charter can figure out why they are wrong.

I called Charter to find out the reason for a notice through the internet to call them. When I called them, I had to deal with a recorded machine that could not give me the proper direction. When I finally was able to reach a human being, I was told the reason for the message was my bill was past due. I had already paid the bill. I explained that the cost of the use of my cell phone to make this call was unreasonable and asked for a way to reach them without having to go through a machine that could not help me. The customer service representative named Viviana laughed at me like it was some kind of joke. I live in a rural area and I am unable to receive satellite service or off air due to the location of my home and my only alternative is Charter. If there were any other service I could receive, I would drop Charter instantly. The customer service was non-existent. I received no help whatsoever.

In 2007 I moved into a townhouse and I had Charter hook me up to TV and the internet. Over the next 4 years I re-upped the service every six months, keeping everything the same. A few weeks ago, we lost half of our TV programming. When a Charter technician was on site at the town homes, I confronted him and he said he removed a filter because we didn't pay for it. I told him, "We have had the same programing for 5 years and now you tell me I had been receiving more channels than I paid for?"

For 5 years, contract after contract (6-month contacts), I have paid for the service of receiving cable TV and always made new contracts every six months. I never made a change to the TV line up and got whatever internet service they provided, always for the best price I could get. Charter told me my service would go from $54.00 a month to $95.00 a month to get the channels back that I lost. I intend to keep the internet service from Charter and dump the TV altogether. I got Dish a week ago. Now Charter says I will be charged $55.00 just for internet. I can't scream loud enough to voice my anger.

We have had the Charter bundle since November of 2010, approximately 15 months. In that time, we have had 7 DVRs, 30 to 40 service calls and numerous hours of downtime on the cable. Today when I tried to find somewhere to complain about this, I got online to chat.

The rep told me she was sorry we had defective DVRs. Are you kidding?! Seven defective DVRs in 15 months! We have spent more time on trying to resolve these issues than the cable is worth. There is nowhere that I can find to complain to anyone who can do anything about this. It is ridiculous!

I made a mistake and overpaid my Charter bill for February in excess of $277. I have requested a refund twice; once last week I faxed the required information to their cash management department then again today to a different number. They are telling me this fax number is not accessible by their customer service department and I have to wait another 5-7 days. I want, need, and demand my money and I expect them to be documented for their deceptive practice of delaying refunds.

I got Charter when they were having free hook up. Well, first bill was near $200.00 and 2nd one was $224.00. They told me it was for 2 months in advance. Well, after 2 years up they talk me into contract for $122.46 with every thing, taxes and black boxes. They said if I get a bill for more, just pay $122.46. So I have been doing this for almost a year. Well, it's been stressful because they bill me higher and each month. They charge $7.95 more late fees. I even asked them to record conversation and my son was present.

Well, now they are threatening on disconnect notice. They asked me to call a number. Well, I did they say you don't have a contract, we can negotiate. One, I told them this one is not up and you never kept the part of your bargain. I told them I was honest and I expected them to be. And I was a widow. I also asked if they record this conversation. They want over $100.00 more. Why can't our government do something about this? We need another company that wants to actually do what they say. I told them many people complain about service because I got friends who have cancelled for same high bills. Help, someone out there. They said they may ruin my credit but at this point I am not going to be bullied.

The last straw has been going from sloppy to rotten, since Jan 1, 2012. Before that time, for the last several years, it has only very poor to bad. How can someone in Wisconsin deal with problems in Tennessee? One cannot get to a supervisor. I note that they have apparently removed any local company recipients for problem calls, though if I scream loud enough, and threaten to discontinue my service, they get an unneeded tech to show up. The "unneeded" part is because the problem is outside on their service lines, not inside where my computers,TV, and phones sit.

Our neighbors had the same difficulty, and we were each told at the same time, that there has to be more than one, then more than two, then more than 3, then more than 4 calls, before they could do anything. What kind of customer service is it that requires a class action every time their service goes down, and that is frequently. We have kept track for the past 38 days, and had outages, some days multiple, on 9 of those days. Yesterday, all services were down for more than 4 hours, intermittently. The intervals were minutes apart, so that we might as well have had no service.

Charter has a virtual cable monopoly here. It is criminal to have no reputable competition at the level they claim, but do not deliver. Perhaps the most angering facet is, in a way, they neatly suggest that all this is the customer's problem, and go to extremes to dodge any company responsibility whatsoever. I say it is high time, with all the complaints listed on these pages, that we gather a force of customers, and literally give them a class action that has teeth in it. We can't make it one customer at a time. They've figured out how to dodge that. We need to break out a customer army to do battle.

I have purchased the 1 bundle package up from basic, and it is advertised as a 12-month agreement for 94 a month. A few months later, I called to have the Science channel (just one channel) added, and was told it would be $10. I added it because we really like that channel, but when I called today to cancel the contract and go down to the basic bundle, I was told I was paying for a deluxe package, which made sense because the bill went up by $20. I said what channels should I get? She said, "military, Sprout, Fox Business", and started naming all these channels. I told her, we have never gotten those channels and was told that apparently when I added the Science channel, I was supposed to be getting these channels. I have tried to watch the military channel, and it always says "not authorized". It didn't matter, I cancelled the deluxe plan anyway and went down to what we originally had. However, when I tried to go down to the basic package, she told me we were in a 24-month contract. I told her it should be 12, yet she still insisted it's 24. I also found out they never changed the mailing address on our statements (for a 3rd time), which is another reason I called. She would not tell me what the basic package price would be, she just told me the cable price.

As a former employee of a cable service company, I know how it works, and argued for 15 minutes. I knew before I got into the contract that cable contracts are ridiculous and filled with false statements. But what gets me is, it is advertised as a 12-month plan/contract, and I was supposed to be getting all of those channels after adding the Science channel, and I wasn't. I do plan on cancelling and paying the early termination fee and going down to a basic package mainly because I cannot afford the revolving debt, and I am sick of getting screwed by cable companies. I know if this is how they treat their customers they treat their employees just as bad. It's all about the dollar, not the service. I have never and will never recommend this company, and would cancel everything if I did not need the internet and house phone. I might just cancel the cable completely because I am more than willing to watch NetFlix and programs on the computer rather than deal with companies that are constantly falsely promoting things. I knew from the beginning it was a bad idea, every cable company has something.

We had to get a phone line, so we decided to get the bundle deal (which they have been calling us about every week, for a great deal, even when we told them to get us off their list) for $99.99, which included everything we already have, plus more channels, and a higher speed of internet, so it would be $116, with taxes a for year, and then the following year $138. We got the bill yesterday, and were charged $138.00, so I called, and the person I spoke to was so rude, that I asked for a supervisor, which did no good.

The gal I spoke to, told me they use a 3rd party, to give out the deals, and we shouldn't have accepted it if that wasn't what we wanted to pay. I told her we agreed to pay the $116 per month. She then told me we were misinformed, in which I replied, maybe they should make sure the 3rd party knew what they were talking about. They also didn't ask when we got the new phone line, if we wanted it published or not, and all we are getting is businesses harassing us, so they evidently sell your number.

I have Charter HD TV, internet, and digital phone service. The internet service has become very good, after I complained for six months last year, about intermittent service, when Charter replaced some electronic gear on the aerial line, and installed a new drop line to my one story apartment unit. Their HD TV service has intermittent audio and video. Both cut out periodically, as do their premium channels. The screen becomes blank, and soon a message appears, saying that the channel will be available shortly. Sometimes, it comes back in a few minutes, and sometimes it takes hours. It is very irritating when I am watching a movie.

Their digital phone service is something else. I have had two Charter-assigned phone numbers. The first one was replaced by the second, after I complained several times that 80% of the calls I received, were for someone who had had the number, before it was assigned to me. The same thing happens to the second number that was assigned to me. When I called to complain, I was told, both times, that the numbers were held dormant for 30 days, before being assigned to the next unfortunate Charter phone customer.

Before I moved in last December 2011, I contacted Charter and informed a customer service rep that I would be moving and that my services would need to be disconnected on my move date. The customer service rep that I talked to confirmed the disconnection date, asked me if I was returning my equipment and asked for my new address for the final bill to be forwarded to. I was told to wait for my final bill and not to pay anything now. I returned the equipment to the local Charter office and moved. By mid-January, I had still not received my final bill from Charter. I called them and was told that the final bill was recently mailed out and that I would receive it in a few days. I received the final bill in the amount of $106.59 with the due date of 1/29/2012.

Before I could pay the bill though, I received another notice from the Collection Bureau of America which stated that my Charter bill had been sent to the collection agency - and this statement was sent out January 24th. This means that Charter forwarded my final bill to a collection agency a week before it was even due. I did everything Charter asked me to. I notified them of my move, gave them my new address, returned the equipment and waited for my final bill.

Yet before I could even pay the final bill it was forwarded to a collection agency. I called Charter today (1/30/2012) to inquire as to why my bill was sent to a collection agency before it was even due. The initial customer service rep I spoke to denied that my bill was sent to a collection agency, but when I told him that I had the statement right in front of me, he forwarded me to a customer service manager.

I was eventually forwarded to after almost 20 minutes on hold, but Antoinette, with identification number ***, was extremely unhelpful. She would only say that Charter was in a "partnership" with the collection agency, and then said that the reason the bill was sent to a collection agency was from a late bill in December, then she said it was from a late bill in November.

When I told her that I was specifically told by Charter to wait for the final bill and that I had the bill right in front of me with the due date of 1/29/2012, as well as the statement from the collection agency with the mail date of 1/24/2012 she then asked if I had proof that a customer service rep told me to wait for the final bill. When I told her that the final bill itself, and the fact that it was sent to my new address which I gave the customer service rep, was in itself a proof of my conversation, all she would say was that I could dispute the bill with the collection agency if I choose to. I told her that I was not disputing the bill, only the fact that my bill was sent to a collection agency before it was even due. I never received an explanation or an apology or any information on where to pay the bill or any resolution at all. I don't understand how a company can send a bill to a collection agency when it is not even yet due.

I have a bill for $700. Now before that happened in Nov. 3, I paid $250. The bill was $611. Then on Dec,1, I paid $170, then $262. And before, I paid the $262, I talked to the supervisor. He said he will gave me credit of $142 and the time I was not using the cable. I gave them the CPU, modem back. The agent said I don't owe anything and he told me to just pay for the month of Feb, $132. Please help.

Hi! Charter is charging me for a month of service when they turn me on the 1-7-12. I have basic cable, they want me to pay 160? I see it's too much for basic cable. An agent said, "All I have is to pay for Feb. is 130. I ask the agent, "Do I have to pay for January?" She said no. I said, "Okay." Please help me. Charter doesn't like me? Thank You.

I have been requesting cable hook-up since 2000. I've had three serviceability surveys completed since that time. Each time I've been told the service cannot be provided. Yet, neighbors in three directions, North, West, and South of me have cable. These neighbors are within 2-3 telephone poles in each direction. I checked with the town agreement with Charter which places me within the required limits for hookup. My home is smack in the middle of the village of Piermont, right on a major highway! The problem (I believe) is that when Charter installed their lines, they skirted down a side street (Church Street) and skipped my home. With one serviceability, I was told my home was more than 1000 yards from the nearest line. I did get a measuring wheel and measures 723 yards from that pole and line.

From the very beginning, I was never asked if I wanted cable installation. Now I get quotes from $11,000 to $8,000! The selectmen are puzzled as to why Charter won't hook me up as I live right here in the heart of the village. There is no competition for Charter in our area and I believe the town agreement with Charter has expired. Not having access to high speed internet is impacting me professionally and personally and I feel I am unfairly being discriminated against. Thank you.

I had $59 for basic cable. No one told me only 6 months (note no additional taxes on this!). It jump to $89 (note no additional taxes on this). I called and got a great deal, more channels and Charter lady said I would save $20 a month for a year. Then the bills went to $69 but now there is tax and I only save $8 a month. 2 things; why taxes over the $69 and the other 2 plans didn't have that? And why did she say I would save $20? It was a con. They are evil and devious.

I used to live in a town where Time Warner was our cable company. I never had any issues that weren't sufficiently and quickly fixed. Last year we moved to a town 15 minutes away and had to use Charter cable company as it was the only non-satellite company in town. First off, we had to sign a two year agreement with an early termination fee. As soon as our "service" started we had problems. The cable flickers constantly and freezes, the sound is off with the picture continuously. We keep having problems with the on demand menu and the regular guide gives you very little information about the program. It won't even finish the entire description. We've had two techs come to our house, and I've called them numerous times. It's always the same thing, "Try this, if it doesn't work restart it. Well, I don't know what's wrong with it. It must be the signal right now. Goodbye." I tried to remove HBO and Cinemax from my service and they said no or it would start my contract over and I'd have to pay more for a new/different plan. To top it off, I can't cancel without paying the early determination fee. It's a Catch 22!

Charter sucks. They gave us a 12 hour window to disconnect our service and never showed. I hope they burn in hell.

I have a bill amounting to $567. I talked to the supervisor, and he said to pay on December 1. I pad $170, then a cable guy came to my home, asked for a payment. I pad $200, then I called Charter Cable, talked to the supervisor, and he said he will waive the connection fee, and credit me the rest. He asked me to pay $62.70, then my debt will be cleared. I talk to the agent, and she said I don't owe them anything. Please help! Now, they are saying I owe $723.

We basically have one choice here in Clarksville Charter cable. We pay way too much and we are experiencing a state wide outage. Which Charter can't even muster one star in a five star rating system if you didn't have to put one star they get none. they will most likely steal our money today for the service they didn't give state wide. All this and I still pay $200 a month on being ripped off and bad service.

Well, I'm getting tired of it. Why can't we get any competition here? Why do we have to get ripped off by this cable company on a daily basis. I'm not alone here, there's a whole state getting fooled by this cable company's incompetence and unfair oligopoly of cable providers.

I have had problems with cable and internet for past year. It goes out. Charter says they must have 8 complaints to have it advanced to outage. We only have 2 families on our pole. Therefore they must send tech to the house. The problem is at the pole. It took 6 months to finally get a tech that was willing to climb the pole to fix the problem. We are still having problems but not as serious. The cable goes out but comes back on. Internet slows down to crawl and sometime disconnects. Charter has a monopoly in this area.

I have been an internet customer for approximately 15 years and have always used Microsoft Outlook for my mail functions, have never had any problems.

A few months ago, I purchased a laptop and found out that I could not send e-mails. When I inquired about this problem, Charter tech support told me they did not support Outlook and that I had to do all my e-mail through Charter's program. I also found out that I could not import my contacts list into their e-mail system. They told me I would have to do this manually. I have over 2,000 contacts that I have to move manually. I was also told that I could store all incoming letters up to 1 gigabyte total in their system. Based on what I was told, I had stored over 750 incoming messages and had used approximately 28% of capacity.

Approximately 1 week ago, I had the e-mail system go down and there was no e-mail. However, looking at the bottom of the page, it showed that I was still storing 28 % of capacity. I contacted tech support. They told me that they were working on the e-mail system doing some upgrades, that I shouldn't be concerned. It would be back on at the latest the next morning.

The next morning the problem was the same. I had also discovered that I could not transfer information from my desktop to my laptop via e-mail which I was able to do before this problem arose. I have contacted their tech support on an almost daily basis and I am told that the information is there, don't worry we will have it restored. When I ask them about the problem of being able to receive e-mail from my desktop, the last they told me was that it has been fixed. None of this has turned out to be true.

On my last conversation with tech support, I had asked to speak with a senior person in management and I was asked to "please let them have another chance" and not speak to management that it would be fixed. The problem is still there.

A good deal of my work product (I am a realtor) and communication with customers is stored on those letters and I want this problem rectified. I would like to talk with a responsible party within Charter to achieve some sort of solution to the problem. So far, I feel that I am being placated and lied to in the hopes I will go away. Who can I talk to?

I bought a modem from a charter representative in October 2009. The charge for the modem was included on my November 2009 bill and I paid it. Since then I've received several letters stating that an internal auditor has determined that I should be paying a modem rental fee. I reviewed my older bills and sure enough, I've been paying a rental fee for a modem I own. I've called numerous times and done online chats with their billing department but they will not correct the error or refund my money. They refused to correct my bill and refund my money. They are continuing to charge me a modem rental fee.

I have Charter internet phone and TV. I have had numerous outages with my internet and phone. It seems to be a weekly problem. Tech's come out, it works for a few hours then goes down again. I call into Charter and they reset it at their center. Why can't they fix it? I have never had as many problems with any other companies as I have with Charter in my entire lifetime. Service is a joke! I never received any discount for all of my downtime and rates continue to get higher. There has to be a better way!

Six months or so I joined Charter. It was the worst mistake I ever made.The reps lie and mislead you. My bill has not been the same in any month. I did not receive the right equipment until 01/04 then they charged me twice for their mistake. I live on a fixed income. I wanted a bill around $100 but by their lies, my bill has been as high as $300. They are in it for the money and don't care who they hurt.

My internet is constantly going out. I was told once by a customer service rep that I would need to reset my modem weekly by unplugging and plugging it back in. I never had to do this when I had Comcast. Yesterday, my wife called and said that the internet had gone out again. After unplugging and resetting the modem repeatedly she still could not get it to come back on. She called Charter and spoke with someone who tried to walk her through getting the internet back up and running. Nothing worked, so the woman said it was a problem on their end and that the modem appeared to be bad. They scheduled an appointment for someone to come out the next day.

My wife then tried the internet hours later (just to see), and it worked. So she called a couple of hours before the scheduled appointment and canceled. Well, wouldn't you know, two hours later, the internet goes out again! My wife called, and apparently our scheduled appointment had been filled already in a matte of two hours. The customer service rep she spoke to this time was not so peachy either (and that's putting it nicely). Thanks for your wonderful service, Charter. We'll be looking elsewhere.

I am continuously getting a bill from collection agencies regarding Charter Communications in which I paid them. I called Charter and it shows a $O balance but continue to harass me with these collection agency bills. Once I called the agency and send them the bill that shows paid. I get another collection agency doing the same thing.

Charter has many consumer issues. Is there not a right that we, as consumers, should have and be treated with respect. They are harassing consumers and not properly taking care of customer complaints.

They refuse to install service to my house, although my neighbor 1/10 mile distant has it. In various phones calls over a 3-year period, they had said that I would have to pay $18000, $7500, various amounts, depending on whom I spoke to. It would seem a corporation chartered to do business in the state should be required to provide service to keep that franchise.

I have attempted to contact your customer service department via telephone and internet chat, to no avail. I initially ordered internet service with your company this past summer on or about 21 July 2011 when I moved into this property at **. I spoke at length with a female who identified herself as Marisa. I described all of my expensive wireless computer, laptop and printer equipment to Marisa and requested the best wireless internet service and regular telephone service available.

I telephoned your CSD on or about 29 July 2011 and spoke to a female who identified herself as Edith regarding the particulars of my internet service. Also, Charter was assessing an installation fee of $49.99 for installation which Marisa had assured me was to be performed at no cost to me. Edith promised me a credit of $49.99 on my next statement. My internet service was scheduled to be installed 30 July 2011.

On 30 July 2011, two Charter employees appeared at my house and I asked them to come to the rear entrance of the house. These employees identified themselves as Derrik ** and one Chad **. Before either employee entered my house, I carefully explained that I have four (4) indoor cats who are like children and that my doors must always remain closed tightly! Derrik seemed to comprehend the English language and politely complied with my request. However, plain English vernacular was, apparently, too challenging for Chad **. At the first opportunity when I was not policing the doors, Chad ** left said door wide open and one of my Ragdoll cats, Rex, was allowed to exit the house.

Naturally, I was extremely upset; said Chad ** could not have possibly cared any less about me, my precious pet or my account. He finished installing and went to sit in his vehicle. Chad ** never made the first apology or behaved like a decent human being. Derrik **, on the other hand, was absolutely stricken, apologetic for something of which he was innocent and assisted me in searching for Rex. Finally, when we could not find Rex after approximately 30 minutes, Derrik ** gave me his mobile telephone number and bade me telephone him as soon as I located Rex. Approximately two (2) horrible hours later, I found Rex outside, petrified, due to the inexcusable negligence of said Chad **. Thereafter, I telephoned Derrik ** and thanked him for his concern about me and my pet, and informed him that Rex was safe.

With all of the problems caused by Chad **, I was unable to supervise the installation of my internet services. Naturally, Chad White failed to install wireless internet services. If it were not so sad, it would be amusing. Chad ** entered my home office where the internet connection was to be installed. Chad saw my very nice wireless equipment and verbally commented to me regarding the laptop brand and how extremely nice said equipment was. Based upon the quality and attributes of my equipment, alone, there is no possibility that any reasonable person could have thought I was planning to use anything but wireless internet service. Then, after Chad ** distracted Derrik ** and me by allowing Rex to exit the house, he proceeded to install the wrong equipment and the wrong type of internet connection.

On or about 30 July 2011, at approximately 3:00 pm, I telephoned Charter CSD and spoke to a male who identified himself as Mario. I lodged a complaint against one Chad ** and recounted the entire story of his incompetency and egregious attitude. I also reported how nicely and appropriately Derrik ** behaved regarding my lost pet and how much I appreciated his genuine concern. At this time, I did not realize I did not have wireless high-speed internet. I asked Mario to request that I be contacted by a supervisor or some other individual in authority at Charter. I am still awaiting this contact.

On or about 01 August 2011, I spoke with a female in your CSD who identified herself as Jasonette regarding the $49.99 credit promised by Edith and the $49.99 credit advertised by Charter on the initial invoice as a welcome given new customers who complied with certain time lines. I complied with said time lines, but have never received said credit. I do not know if I ever received the other credit promised by Edith. We also discussed my concerns about the non-quality and low speed of my internet connection. I quickly became disenchanted with Charter customer service department.

On or about 06 August 2011, I spoke with a female in your CSD who identified herself as Tanya regarding problems with my internet. I did not have any connection except for a connection named Netgear, which was listed on my laptop as having poor quality. I later learned Netgear was my neighbor's internet connection. I had no internet connection at my house!

On or about 10 August 2011, I spoke with a male in your CSD who identified himself as Steve I recounted my various problems and he was supposed to have a supervisor or some other responsible person contact me. I am still awaiting that contact, as well.

I must admit that when I telephoned Charter CSD on or about 14 August 2011 and spoke to a female who identified herself as either Beth or Becky, I was livid. This person was neither bright nor helpful and the entire exchange only served to make me angrier. Next, I attempted to contact Charter via internet chat on several occasions during August and September. Also, I attempted another contact during either October or November. I have given up on Charter customer service department. Not one individual at Charter CSD seems to grasp that I had no internet service for over two months but was still charged for internet service on said invoices!

I have continued to pay my invoice to Charter. However, when I learned I had not received internet service for over two months but was still charged for said service, I declined to be played the patsy any longer. I calculated the amount I have been overcharged and paid only the difference. Since that time, Charter has added various other costs and fees to my invoice, none of which I intend to pay. I remitted my previous payment of the current charges of $75.36 on or about 14 November 2011. And, I shall continue to pay my current charges in a timely fashion; my previous balance and remaining balance should both be zero!

Despite my best efforts to clarify this horrible situation and obtain some measure of correction in this debacle, I have not been offered any relief or redress by any individual affiliated with Charter. Your company should note, I have never requested Charter reimburse me for emergency precautionary veterinarian services for Rex incurred directly after the Chad ** incident. Perhaps, I have been acting reasonably in a very unreasonable world. The only relief I have heretofore requested is twofold: (1) the two credits, each for $49.95, as herein above detailed and explained; and (2) credit for internet service never received by account # ** for over two months after initial installation.

Therefore, before I join the very unreasonable world and before I cancel my service and before I start planning other redress this company may well richly deserve, it would behoove Charter to address these customer concerns by some affirmative activity (i.e. proper credit on my invoice and a contact from a supervisor and/or individual in authority at Charter. ) Perhaps, a more serious incident can be avoided.

I first subscribed to Charter last spring and from the beginning it was a nightmare. Very soon after it was installed, I lost internet, phone and cable service and it was out for four days before it was finally repaired. I seemed to lose one or two of my services every time we had a thunderstorm and at one point, all services went out for eight days before they could be repaired.

The technician informed us that he needed to order a part and it would take some time in order to get it restored. We called customer service which is essentially useless. We informed them that since we did not have use of service for eight days, we wanted an adjustment on our bill. They insulted us by saying they would take off $25. I then asked them if this was the value that they attached to their services. Not only was I being inconvenienced, they did not seem very willing to try to make it right. Technicians were always running late, if they showed up at all. There seemed to be a serious communication problem between the technicians and the company. The techs would tell us one thing and charter would tell us something different entirely. A technician told me my month's bill would be comped because for a month, I had the use of all of my services for what ended up being a week.

We had storms that week and lost service again after it was finally restored. Charter charged us for the entire month. We were finally able to get $25 taken off after getting the runaround with people that could not even speak proper English. To add insult to injury, we did not budget to pay the entire bill for that month since we were told by the technician that there would not be one. This made us fall behind (as far as they were concerned) in payments. When we tried to explain this situation, we were informed that if we did not pay the entire bill, we would lose services. They turned our service off in spite of their wrongdoings because they wanted the entire bill paid and the bill for the next month on top of that. This company seems to be out of touch with its employees and customers.

This past Tuesday, December 13, I received an email, as I do each month, telling me that my current monthly charges were $440.64. I assumed a check had not been posted and called the 800 number. The woman told me that although my bank statement showed the check was cashed by Charter (electronically with a trace number), I would have to prove that I had actually paid it. I would need to provide a copy of the cancelled check (doesn't exist because Charter debits electronically) and my bank statement and bill.

She went on to say that someone had probably fat fingered the entry and credited the wrong account. It was up to me to provide all of this information and pay the exorbitant amount they are asking until it gets straightened out. She gave me a local fax number in Albertville, AL to send my info. The number does not work. Forget getting a phone number to actually talk to someone. They don't even give you the address when they advise you to go there in person!

I called the accelerated complaint desk. I tracked down this phone number a year and a half ago when they gave me a random phone number when I first connected. It had belonged to a delinquent account that had been reported to the credit bureau! We had someone calling or coming by to disconnect us regularly until that was resolved. I might also mention that we have never been late with a payment or missed one. The woman I spoke to this time at the accelerated complaint line really didn't sound like she wanted to bother with me. I got a fax number for the Cash Management Department and have faxed them a letter and documentation twice. I got nothing, no phone call, no email, nothing.

The bill is due in two weeks. I don't feel like I should have to pay last month's charges (which were higher because we had a service call and added services) plus late fees plus my bill for this month when it is their mistake. If you don't pay, you risk a credit bureau report. I am really wondering how quickly I will recoup the service charges. It is so frustrating to never be given a person or phone number to call. They just pass you around to blind fax numbers and act like it is your problem. I paid my bill. They made a mistake in posting it. This is ridiculous. How do these people keep their franchises?

The October snowstorm took out cable. After power was restored, cable box has work from that day to this. I called on Monday and wanted the box removed. They set up an appointment for today and never showed. I lost a whole day of work. I called them and they said that they`d call to fix problem. I know they won't. I'm gonna try again. It's crazy and frustrating. There are more problems than this but it takes too long to write all.

We have been trying to get our cable working correctly. A considerable amount of time HD channels and regular channels would be ''temporarily unavailable - try again later.' So on multiple attempts over the last year mostly, we have had Charter technicians over to examine the inside and outside components. At one point, boosters were plugged in to increase signal strength. So recently, a disgusted technician discovered that an input cable insulation from the yard unit was completely worn through in two places, the wire was exposed and considerably worn, it must have been like this for years.

We had been hearing an odd electrical signal in our appliances and surround sound, an electrical discharge sounding a bit like a very bad record player. Also, our computer had just previously almost been killed while running. The power supply had to be replaced. So a new cable has been dropped and viola, no electrical feedback in appliances. Now, Charter does not want to re-reimburse for the bad service (we got a 30-buck credit), or the negligence or probable damage to computer, and probably the TV or home electrical components. Of course, we've had a lot of problems beside, and I have yet to figure out how so many HD channels could be unavailable when they only send one signal at a time. While part of the time, a dialogue pops up and tells you the channel will become 'temporarily unavailable if you don't press select'.

Anyway, I'm not sure what we are gonna do about it. They also didn't follow the work order instructions as to the placement of the new cable itself. What are you gonna do?

I have Charter for my internet service. Unfortunately, due to the manner in which our subdivision is set up we can only use Charter for our service. I thought monopolies were illegal? Anyway, Charter is the worst service provider that I have ever had. Internet always goes down or slows down during the cold months here in Georgia. Warmer months seem to be fine but for some reason the colder months are an issue and they don't seem capable of resolving this issue.

My neighbors who have Charter also complain about the slow speeds. No one at Charter can give any information to contact local Charter technicians. It is deplorable service and incredibly angering! We should have the option of leaving this company. I call tech support only to get the same message or agent telling me to unplug my modem, router etc. to refresh signal and hook it back up. That works briefly and then the signal drops again.

I'm so tired of Charter and their horrible service. My cable, internet and phone service are out more than they are on! They sent this company out called ACI, every time, to fix it and these people are the most ** people I have ever seen. Then it's a joke because they all act like we inconvenience them all. I want to know why we cant have different options available to us than one company? If I had the option to choose, I guarantee my service would be fixed fast and right!

Charter's commercials consistently have a 25% higher decibel level than their regular programming. It's annoying as hell. Let's all start muting our TVs when a commercial comes on. Maybe if the advertisers catch on to this response, Charter will start behaving responsibly.

I had internet and cable television with Charter. I have had a very bad experience with Charter. I was running late paying my bill and called them to see if I could get a one week extension so I didn't get shut off and they said no they could only do 4 days. I went ahead and paid $160 which left $129 past due. Sure enough when 4 day extension was up, they shut off my television.

I contacted customer service and they stated they couldn't help me and my total amount due was $456. I started to get curious why have my bills been running $300 a month. I found several on demand movies I never rented. I also noticed there was a check that returned 2 statements ago, Sept 9, that I did pay in Sept. They put that returned check on my Nov 9 billing and they charged my bank account $30 return check fee that cleared my bank account and $30 that they charged on my bill for 1 check. I went through 10 customer service reps about things that where on my bill and still they where rude and would not help me at all with my bill. I was called a liar and hung up on 3 times. My services where disconnected on Tuesday Nov. 22 and a collections manager sent a tech from Charter to pick up my cable boxes at my home on Wed. 23 and instead of owing $129 he scratched that amount out and put I owe $481 in order to keep service with them.

I was so embarrassed because we had family in town for Thanksgiving. I was treated very badly by Charter and they should train their customer service agents better.

They are the worst company I have ever seen. I have no idea of what they are doing while at my house. The installer had a rough exchange of words with his supervisor. On or about three months ago or so, I did call this cable company in order to get internet service. A few days later, one person come from Charter Cable to instal the service. After two hours or so, he quit, saying that he could not connect the service. He left. Two or three days later, some one else come out from Charter and same thing, could not make it work and left too.

I have Verizon for the last 15 years. So I re-connect my service because these two "technicians" from Charter made a mess and I had no internet. A few days later, I call them, telling that their router was left at my house and for them to send me a box and a return slip so it can be shipped back to them, they did and so do I. Now eventually Charter cable kept calling me to pay for my account. What account? It never worked, not even for one minute. They have their equipment back. What in the world are they trying to do?

Please stop these people from harassing innocent dummies and steal money from them by the way of intimidation.

Charter home phone service is not a good deal! Buy a private cell, or use a local phone company. We got 2-3 wrong number calls every day asking for all kinds of random people, who previously had our telephone number. Charter also sold our contact information to multiple companies, as we received multiple telemarketing calls asking for us by name, within 2-3 weeks of establishing service. We did not give our land line number to anyone. It was to be used for emergency calls only.

We also had 7 fraudulent 411 calls appear on our bill. The calls were at a day/time time when I was the only person physically at home. I never used our land line to call anyone or 411. Charter reversed 50% of the fee charges after I was persistent, but why should I pay for calls that were never made from our home? I disconnected the phone service today, and will continue to use only cell phones. I cancelled my telephone service, but want others to be aware of the level of phone service, and the possibility of fraudulently billed 411 calls.

I called early part of the year after Charter changed their email. I never received a call back. I called again and never received a call back. The issue pertains to sending an email from my address book. When I send to one person, it automatically picks up other persons in the address book and sends the email to them. It is quite embarrassing to send emails to people not intended. It randomly does this and only has happened right after the update.

My second problem which no one knows what to do is that emails that are sent to me cannot be printed out from Charter email. There is a gray box that pops up when I go to print that says script error. If I forward the email to my yahoo email, I can print no problem, this is just a Charter email problem and I can't believe no one has complained. The customer person took my complaint, but I probably will not hear back on this issue either, the new version email as of this year is horrible, way too small and not user friendly. They should go back to the old format. Everything seemed to work fine with the old format. If anyone else is having the same problems, please post a review.

I moved from an area that had (amazing) Verizon FIOS to Charter. It was like going from an Apple product back to MS-DOS. Because I now live in an old house, and are prevented from putting a dish out per lease contract, and no Verizon or even Comcast offered in the area, I was stuck with Charter.

With Verizon, we had the fastest internet and over 200 HD channels, DVR etc. All for the price of the slowest internet and 30 HD channels. And that was the promo rate with Charter. Once my first year elapsed, the price just about doubled. And, their reps could only add service, not recommend how to reduce the bill except for "You can go to basic cable, that's 12 channels. Not much else you can do". .... seriously?

I have paid my Charter bill faithfully for over two years. The bill comes in my name, but because my husband was here when Charter came to install, the account is in his name. I am tired of getting phone calls for him on the Charter house phone that I paid for so I visited the Charter office in Washington, Missouri and requested that the service be in my name since I am paying for it.

Two obese women with major attitude problems told me that it wouldn't be possible unless I totally scrapped my service and started from scratch! Also, they informed me that if I wanted my house phone through Charter unlisted, I would have to pay an additional $5 a month! Prior to living at my present address, I lived in Town & Country, Missouri where Charter began. I was at the Board of Alderman meeting the night they were granted the legal right to set up their headquarters--this from a company that I believed in.

Shame on you, Mr. Michael **. As CEO of Charter, you should be ashamed! Tell the cretins who run your office in Washington, Missouri that they told a bold-faced lie when they said that a person's account status with Charter does not affect their credit rating! Tell that to someone who is in arrears with Charter. Shame on you.

The worst customer service ever, no sirve para nada (is useless). They never were there for appointments; they always made me wait on the phone too long and their price is to the roof bad. Charter communications no bueno (no good).

Terrible all the way around! Two years of terrible service. They cannot fix the intermittent loss of internet weekly, scrambled digital signal (tiles) and for the last month, no sound weekly until I called them to reset my box each time and they charge me almost $200.00 a month for this? What a ripoff! I've had enough. I'm scheduling AT&T to hook me up at the end of the month!

No dial tone. Help by computer requires credit card.

We have hit rock bottom these past two weeks due to myself being ill. Now that I am better and back at work, I will be able to help my husband pay all the bills. We have been with your company for 2 years (mind you, with some complaints of your agents). And still we are here because we like the plan we have for our cable services. I recently talked to one of your agents explaining our situation and we will be able to pay a past due bill by the 29th of this month. He told me that they cannot do that regardless of us being with you guys for 2 years. I don't think we are being treated fairly about this. When we say we will be paying our bills at a date. We are there and we do pay, you guys have had us for 2 straight years. And we planned on continuing. But lately, you guys are not looking at our situation that was not planned.

I have been a Charter customer for over a year. I contacted them originally because I work a customer service job at home and I need a faster internet connection with the fastest upload speed. When I set up my appointment with Charter to install high speed internet, I told them I needed a business account with the highest megabytes for the fastest upload speed. They sent a guy over the next day to install internet, as well as cable TV. The technician who stopped by seemed a bit stumped and was unsure how to hook up my connection. I asked him several times if I am getting a business account and he said yes, but the entire time he pretty much spoke with someone on the phone to walk him through his job. It took a couple of hours before I was logged in online. All of this is beside the point and I was happy for the time being because I did have high speed internet and I was able to do my job. I would work every day and collect my paycheck at the end of each week. I never missed a payment and I always paid on time.

Then suddenly, after a year of being a valued Charter customer, I wasn't able to get online. I called them and spoke with a representative who informed me that my Charter connection was suspended because I was using too much bandwidth. They told me I had a residential account and they sent me several post cards explaining that I need to switch to a business connection in order to proceed with my employment through Charter. I never received one post card and they shut off my connection and suspended me for 6 months. They even had the nerve to treat me like an idiot and asked me if I know what a post card is. I never received one and even though I just paid them over $200, they shut off my connection 2 days later. They never even explained to me in person when I went there to pay my bill that I was going to get suspended. Not only that, but they also suspended my cable and they literally told me there is nothing I can do to get my connection back on, not for 6 months.

In January, I received internet and phone service for around $50 per month. Three month later, I ordered cable t.v. service. they gave me a package with internet, television and phone for around $99 per month. A technician came to my house to install the boxes for t.v. and left our house a complete mess. He said he could not install the service because our televisions were to hi-tech and charter did not yet have the correct connections to complete the job. He left wires and boxes just hanging for three days. He never came back.

I called charter expecting to get great service and understanding but only found my self in a fight with several operators. They threatened to charge me $45 to have someone come remove their equipment and clean up the mess. I asked to be returned to my original internet and phone plan and was threatened by some female thug that I would now be charged double the amount for internet and phone. I did not agree to the charges but requested to be returned to my original charge for internet and phone and didn't hear from charter until I received a bill in the mail 2 months later for almost $400.00.

Four hundred dollars for internet and phone service for 2 1/2 months! I can not believe the horrible service this company provides. I could write another paragraph on what should have been done, but I am sure that any intelligent person reading this can figure that out.

Last July, our home was hit by a lightning and it almost wiped everything that is electric: phone, TV, Internet, etc. It took Charter three months to get my phone service going again, it was after I went to the main office and pitched a fit inside a room full of customers. Well, they promised that they would give me the new rate and lock it in for two years.

A year later, my bill has risen over $30 and we cannot get half of our channels (the ones above 100). A tech came out in May and installed three boxes. He determined that it was a problem at the pole and he would have someone fix it. Three months later, we still don't have the other channels. I plan to write a letter to the editor in my hometown and then I will get signatures for a petition to present to the Commissioners Board to either get Charter out of Henry county or let some competition come in. They treat customers any way they want and get by with it because they have no competition.

The technicians arrived at roughly 4pm after a 3-5pm window and came in with boots on. I asked them to cover their boots. The technicians scoped out the lay of the land, inside and out. The process is slow and turtle like. It appears there is a lot of milking the clock. After much deliberation, it was determined there was a wasp nest outside and we needed to wait for the supervisor to bring bug spray. It took the supervisor 2 hours or greater to get here. After everything was installed and ready to go, the supervisor told me that I need an electrician to come out and ground my wires at the back of the property. As a result, they would not be activating anything today. This is 4 hours after a technicians arrived that they learned this. I told them to haul their stuff out of here. I had repeatedly told the technicians and the supervisor that I needed to get to my mother's assistance living center and check on her. The lollygagging never improved.

I made a good faith payment of $50.00 on 22 August 11. I was told that if I paid the balance by 31 August 11, no interruption would occur on my account. Two days later, I received a notice that my service would be disconnected. Why pay only to have the service cut off? I was also told today that the policy changed last month, although nothing was submitted to me in writing. I am very disappointed with the customer service of Charter.

We ordered Charter Internet and phone service and moved from ATT in Dec 2010. Prior to this, we used a third-party long distance carrier with our ATT local service. At the time that we moved our service, we forgot to change the long distance carrier, so we got the default of Charter as our long distance carrier.

Recently, we received a bill that had very high long distance charges from Charter. We thought this was odd, as we were using the third-party. We found out that our move disrupted our nomination of long distance carrier. When we called Charter to change our long distance carrier, they said that there would be an additional monthly charge of $20 per line (we have four) for not using Charter long distance. Needless to say, we are trapped.

Is it legal for Charter to charge us more for not using their long distance service? When we signed up, we were never told about this and we never saw a contract. It seems like this is an extortion.

I was diagnosed with Parkinson's and have been fully disabled. The cable company does not seem to care about their customers. My wife explained to them that we were waiting for my retirement money to come through and she would pay on Friday and instead of trying to work with us they disconnected on Tuesday. I called and explained my situation as my wife had already done two or three other times and they didn't care!

I did not ask to have Parkinson's and I really needed my internet to keep in touch with my Parkinson's support group. I just think it is a shame that a person isn't trying to get out of paying a bill, but is trying to work out a way to pay. Disabled or not, they should be given that chance and not be treated so rudely.

Before I even built my place, I had charter come there to tell me if I could get cable and Internet ran. They said yes. One lake cabin and 50,000 later, I called. They told me they can do it.

The next morning, I got a call that they can not do it. The very next morning, I got a call that they can do it. So, I drove to the Newnan office and asked to speak with the install supervisor. I got a promise he will call and he did. He sent his assistant to my place and he said I can have the service.

They schedule the install for August 16, 2011, my birthday, at 8-10 a.m. At 10, they weren't here so I called. An hour later, I got a call that it will be 1-3 p.m. They got here to install and after an hour on the phone back and forth, the field techs got a "no install" from the very people that said they could install.

As I type this, I am awaiting the supervisor to call me, the very one that said they could install it.

If there is even a remote possibility that you can get another service for you, do it. Do it fast. This company redefines unprofessional and unorganized.

I plan to get attorneys involved.

My elderly parents do not have cable TV; so, I decided that I would get them an early Christmas present, and have Charter Cable installed for them. After talking to someone regarding what package I wanted, I was offered to get a few movie channels for an additional $5.00 per month. I agreed to do so, which would have put my bill to $49.99 per month. I gave them my debit card number at that time, and they immediately charged my account for $79.99 for the installation fee and first month's service.

When the installer got to my parent's home, he informed them that there was "no $5.00 per month movie channels". Now the cost had increased to $40.00 per month from what I was told. I called the people at Charter to find out what was going on, and after being transferred four times, I just hung up. With so much confusion, my parents were getting upset. So, I just cancelled the installation.

I contacted the Charter office to let them know my displeasure, but once again, I had no luck. After holding numerous times, I finally got the department I needed; they were going to "check" on it, and call me back, which never happened. After calling them for seven weeks regarding a refund, I finally got to speak to someone who said my $79.99 had been credited to my account on or around July 29, 2011. To date (8-9-11), my bank does not reflect a credit from them. After speaking to yet another person today, I was told to get my bank statement to them to prove that it had not been deposited, and then they would take a look at it!

I refused to fax my bank statement with account numbers and et cetera to them or anyone else. So, now it looks like I am out $79.99. I asked to speak to a supervisor regarding this mess, and had to leave a message. I called again, and spoke to her; she also told me they could not refund my money until I proved to them that my account had not been credited. Once again, I told them that I WOULD NOT fax this information to them. This is the most incompetent company I have EVER seen in my entire life. I have Comcast cable, and I am so proud that I do. Hopefully, these counties that have contracted with them will think twice about it; get someone that has integrity, honesty and for sure a customer service department that cares about the customers.

My elderly parents do not have cable TV, so I decided that I would get them an early Christmas present and have Charter Cable install one for them. After talking to someone regarding what package I wanted, I was offered to get a few movie channels for an additional $5 per month. I agreed to do so, which would have put my bill to $49.99 per month. I gave them my debit card number at that time and they immediately debited my account for $79.99 for the installation fee and first months service.

When the installer got to my parent's home, he informed them that there was no $5.00 per month movie channels and now the cost had increased to $40 per month from what I was told. The service was immediately canceled, and I contacted the Charter office to find out what was going on. After being put on hold numerous times, I finally got the department I needed and they were going to "check" on it and call me back, which never happened. After calling them for 7 weeks regarding a refund, I finally got to speak to someone who said my $79.99 should be credited to my account on or around July 29, 2011. To date, my bank does not reflect a credit from them. After speaking to yet another person today, I was told to get my bank statement to them to prove that it had not been deposited and then they would take a look at it! I refused to fax my bank statement with account numbers, etc. to them or anyone else, so now it looks like I am out $79.99. This is the most incompetent company I have ever seen in my entire life. I have Comcast Cable and am so proud that I do. Hopefully, these counties that have contracted with them will think twice about it and get someone that has integrity, honesty and for sure a customer service department that cares about the customers.

First of all I must say that if there was another cable provider in my area, I would gladly leave charter because they have the worst service I have ever experienced. A week after moving into my new apartment and getting my service set up, my cable just suddenly stopped working. I called customer service and they tried to help but really all they could do was send signals which didn't work. Flinally they sent someone out and found out that they had disconnected my service by accident which I understand accidents do happen but the second time it happened in less that 6 months, I was furious because I had to wait a couple of days to get my service back on. Plus my higher numbered channels always go out (on all of my 3 boxes) constantly and I have to call and have them send a signal to reset my boxes. I never had this much trouble with directv even through a storm. I am so fed up with this service that I am trying to change apartments just so that I will be able to get directv.

I recently moved into a new apartment. I decided I wanted to go with DIRECTV. I felt I had the right to choose what service I want the same as anyone else. When a DITRECTV tech came out, he told me that Charter had the cable to my apartment locked into a box. That I wouldn't be able to get service with any other company unless Charter came and took my cable out so they could access it.

I called Charter and the customer service rep said she would have someone out by the end of that week. No one ever showed up. I called them back and they told me they wouldn't take my cable out. I asked them how they could get away with trying to force someone to use their services by holding their cable hostage. They finally agreed to send someone out the next day. He came to my door and was very rude to me.

Two days later when the DIRECTV tech came back out to try again for the 4th time to install my satellite, I was told the Charter guy took out the wrong cable. I'm almost certain he did this deliberately! I called them again and again they are telling me they will not come take my cable out.

I'm on the verge of making it a civil matter. Half the people in the complex have DIRECTV. They all had to go to ridiculous extremes to get service and here I sit, 2 weeks after moving into my new apartment, with no TV! I don't think this is even legal and if it is, it surely shouldn't be!

I was called by a Charter representative to tell me that my two-year contract was up, and if I wanted to lock in a better deal than the one I was currently getting, I would have to do it before the time expires on my old one. The representative then told me I could get the same package I have now for $139.00 a month, which was about $45.00 less then what I was currently paying. It sounded great, I then asked him if that includes taxes and everything else. He said that it did. We did some more talking about it.

He explained everything I was getting, matched my old subscription except the price. I asked him a few more times to confirm the price I would be charged in full, and he stated again $139.00. He then sent me over to an automated system and said just say yes to what we agreed upon; It will only take a minute. So I did and was so happy with my deal!

Let me go back to before this happened. I'd been having problems with my cable, had them come out a few times to resolve it but never quite did. So I called about getting a price break for the interruption to my programming, which was kind of beside the point because I then found out that the deal I was supposed to have gotten was a lie. The $139.00 I was quoted full price everything included tax license, etc. was actually about $40.00 more. It seems to me they are a very shady company that don't care about what they do. I have one more thing to add; Before this deal I had supposedly got, I was considering switching to Verizon which was promoting a no-contract deal for $84.00 a month. Very similar to mine, maybe better!

I have a friend who was switching services to Charter. Three times she called, she went through the phone menu, reached a human and was told that she had to wait five days to be scheduled. Three times she's waited five days plus a few other days so that as of now, she has waited a total of 26 days for service. All in all, she's called customer service ten times that she can account for. She initiated the process the fourth time this morning and the polite young lady who was helping her was surprised that my friend was not happy with waiting five more days for scheduling the fourth time that she had been told to wait five days.

I thought that I'd help her find the phone number of a Montgomery, AL Charter manager and was happy to see at their Web site a button for live chat. If responsibility is response-ability, then well the people at the live chat were not responsible people. They are not part of Charter but, doggone it, they are set up to chat with customers about Charter. We requested the phone number of a Montgomery Charter manager or an assurance that the chat manager will contact a Charter manager to call my friend. We got neither. We only got the (published) number of customer service and the response that calling them again was our best option.

Although I've never been a Charter customer, I've always thought of it as a reputable company. Now, I no longer do.

I responded to a Charter communication survey. I had a negative response which triggered a call from a Charter representative. The issue is as follows and it impacts hundreds of users.

1) I purchased the Internet service 18mbps express service. I've had the service for three months and have experienced speeds of 4 mbps slower during peak hours.

2) Charter on three occasions has rolled a truck to look at the problem.

3) The online survey triggered an escalation on my account.

4) This is a result of the escalation on 7-20-2011. Charter now admits that Riverbank, CA is a hub feeding many smaller cities. As a result, the best Internet speed available is 4-8mbps. A piece of network gear is due; to be turned up solving this problem, Charter states. However, I have been paying for service I have not received as many others have. Please, assist. Thanks.

Jeff **

I called Charter to find out if it was their company who marked up my front yard as well as my neighbors' because of work which will be done on our street by Charter. She informed me that not only will Charter be digging in my yard but their policy is to not inform people of this type of work. We no longer have cable but we have satellite because of the poor service by Charter.

Kirstie was polite but firm in her opinion that I really don't have a legitimate complaint because all companies behave in this way. This is why we are no longer customers of Charter Communication, as my neighbors are no longer customers as well.

We were on vacation in Florida for 10 days. We got home on 7/23/11 and there was a note on our front door that stated, " During a routine auit, we found your residence to recieving Charter TV services that you do not currently subscribe to at this address. Based on this information, the signal has been disconnected. You must call the number listed below within 72 hours to ensure that service can be reinstated without further action.

In the 8 years that we have lived in this house, we have NEVER had Charter cable!!!! We only have Charter Internet services. For the past 8 years, we have had Dish Network. We only recently switched to AT& T Uverse in the past month.

Now that Charter has been here and jacked with our lines- while we were gone on vacation- our AT&T Uverse won't work. They did something that affected my son's plasma TV. The board and firmware in the TV now have a signal conflict. We were told it would cost $250-$300 to repair his TV. It worked perfectly before we left on vacation. It was only after Charter trespassed on my property and did something to my wiring and damaged my son's TV. I want to make it clear that we don't have Charter Cable services and have NEVER had Charter cable services!!! We pay an additional fee to have the faster speed Internet connection and now our Internet is extremely slow- they tore up my son's TV when they scrambled our lines- knocked out our AT&T Uverse and now act like it isn't their fault. I am beyond aggravated- I am LIVID!!!!! This is completely unacceptable.

Back in March, we had to look at cutting back, and saving money. After looking over our bill, we noticed that there are two things that we could stop. They are the Digital Plus Package and the Phone Package from our Charter bill. So on March 13, I contacted Charter via chat about removing my Digital Plus packages. The representative told me at that time that my contract was not up until July, and if I cancelled early, I would have to pay an early termination fee. I decided just to wait until July to end service".

On June 13, I contacted Charter once again; this time to find out the exact day that the contract would be up in July. That way, I could flag it on my calendar as a reminder. This is when my feeling with Charter started to go downhill. The representative that I talked with this time told me that the contract was not up until October 6, 2012. When I questioned him about why it had changed the last time I contacted them, he could not give me an answer. So, I kept questioning him further about it, and by the end of the conversation, the date changed to October 5, 2012, then October 4, 2012. When I brought it up, the representative couldn't answer why. I questioned him for proof of the contract renewal; I was told that it would have been done verbally and that no proof could be given. I questioned him to the fact that how could a contract be held if there is no proof. Again he couldn't answer my questions. So, I told him that I wanted email contact for his supervisor. As well as contact information for the corporate customer service department. I was told that there was no contact information for either. So, I ended the conversation fuming about the interaction and how dates changed.

In July 18, I contacted Charter to see about the contract end date. This time I was given October 12, 2012 as the end date. Again, it was completely different from the other four dates that I was given in the last two conversations. I asked why the date keeps changing. The representative came back saying that he had misread the date, and the date was actually October 6, 2012. He couldn't answer me. So, I told him that I wanted proof of the contract. He told me that he couldn't answer me, but he could transfer me to the department that could. So, I was transferred.

The next representative said basically the same as the last one did. That the end date was October 5, 2012. The date changed again. When I demanded proof of the contract, the representative told me that I would have to go to the local office, and they would be able to get it for me. This sounds to me like changing of contracts without my permission. So, after contacting them about it, and demanding resolution they failed to contact me back from their customer relations department.

The digital box they said we needed does not work all the time. The TV keeps freezing, going blank, etc. They have been called and came out on several (at least 3-4) occasions, and still it's not working right. They put a new cable on and left it lying in my yard pending MISS DIG, but came a week ago and tried to bury it without MISS DIG. We said no. They came back today and buried it anyway, without MISS DIG and cut my phone line. Now, we won`t have a phone until AT&T can come next Thursday. They keep wanting to send techs out so I have to be here, and waste another 2-3 hours of a day to accommodate them, only to not get the problem fixed; but, no phone line.

I have had difficulty with Charter Communications Internet service for approximately two years. Service goes out intermittently; sometimes several times a day, sometimes weekly, sometimes monthly. Technical support has been called numerous times resulting to technicians coming to my house, replacing equipment, linemen working on cable outside my house, replacement of cables inside my house, signal boosters being added, etc., etc. Sometimes, my service will work well for a month after a technician visits; sometimes less. But I always ended up with an outage and had to call Charter again and again.

Yesterday, my Internet was down and several of my Charter cable TV stations were down. Service was scheduled and gradually throughout the evening, service began to come back. This morning, service was fine one minute and totally gone the next--no internet, no TV. Technicians came out and said they were sorry but some hit a power pole and all service was down. Yesterday's explanation was that "they were working on the line." Another excuse given was that another cable company attaches to Charter cables and is causing all the problems.

Now, 24 hours since the problems started this time, I have partial TV and no Internet.

I have been given excuses--from "there is a problem with the fiber optic cables," to the lines are down, to your modem is bad, to your wireless connection is bad. My neighbors got different excuses and their cable works when mine is down and my cable works when theirs is down. We have NO other cable company in our area. Frustration levels are high.

Charter Communications needs to (a) train their technicians better and (b) train their technicians, period. Recently, I called Charter to check the wall outlet in my bedroom. I told the customer service person on the phone that the outlet wasn't getting a signal at all. They sent a technician out a week later and it took the guy a good 30 minutes to figure out that the outlet wasn't getting a signal at all. Then he couldn't figure out how to attach a splitter to the cable outlet in the adjacent room (the living room) and run a cable through the wall (using a perfectly good and perfectly positioned hole already there from the previous apartment's resident) and into the bedroom.

I tried to show the guy that all he needed to do was run a length of coax through that hole (it goes into the bedroom closet) and attach it to my bedroom television. Without even attempting such a thing, he tells me a contractor has to come out and do a "wall fish" and that it will cost me $50. As of right now, said contractor is scheduled to appear this Saturday, but I plan on showing this guy that I do not need any wall fishing or anymore holes in my apartment walls, I need a splitter and a piece of coaxial cable.

I called Charter on 6-9-2011 at 10:30AM to a Debbie (A Charter Rep) about my canceling my services. I spent an hour on the phone with her, she talked me into continuing with Charter Communications. She gave me a cost tax included of what my bill would be. When the bill came today it was $100.00 more then I was quoted. She also gave me a conformation # and I asked her to break it down for me so I wrote every detail down. When I called in today 6-23-2011 I was passed around to 4 different people explaining over and over what I was quoted on the 9th. According to all the representatives and supervisors there was no notations by this rep. to back up what she told me.

This is not the first time this has happened with this company. Every time I have to make any changes with them, I am quoted one price then the bill comes it is higher than what I was quoted and I have to call back and there are never any notes to back it up. I would cancel my services but I don't have a different cable company, I can go to and they know they are the only ones that service my home so they are going to "Get Away" with this again because if we don't pay it we will have no cable, internet or phone. I don't know what can be done about it, if anything! But I am writing to you to have a recorded or this problem to be recorded because I'm sure I am not the only one who has had this problem with them and I do not want them to keep doing this to us and other consumers. An overcharge of $129.43.

I have gone through 4 DVR's with charter, and the 4th one is messing up again as well. There DVR's do not work so why can't they pay a little extra money to get new equipment. This is the most craziest thing ever. The show record but cut off 20 or 30 min into the recorded program. And charter is no help they send out a tech representative and his excuse is that they have to see it before they can do anything about it. You don't treat customers that way I have proof that my DVR is acting up but when tech comes out they issue no explanation and say they can't do anything about it.

I haven't had cable, telephone or Internet service for the past 2 days. I called the 888 number for Charter in South Carolina where I reside (888) 438-2427, and got very little help. I returned home from my 2nd job, to find that my telephone, cable and internet were still not working. I called the 888 # again, but kept getting the recording, "All circuits are busy, please try your call again later!" This went on for about 30 minutes. I finally got through, only to come in contact with a Representative who was very nasty, and who shouldn't be working for any company, corporation, facility, business or establishment that has to deal with the public. I told her my concern, and she wanted to make light of my situation, by telling me what I have to accept (like she pays almost $200.00 ($178+) cable bill). I then told her that all I wanted her to do was to note my account regarding the payment of my bill.

I then asked for her name, like I always do with all business calls. She told me her name was "Bethy", and that she worked out of the Rochester Minnesota Call Center. Since it sounded like she said "Bethy" or "Betsy", I repeated and said, "Ddi you say Bethy? " And she responded, "Yes". I then asked for her Rep ID like I have always asked when speaking with any customer service rep, and that is when she got nasty and told me that she didn't have to give me anything. I told her as a customer, she is supposed to provide me with that, like all other reps, just in case a need arises, and I need to tell them who I spoke with. She then started shouting, "I'm not going to argue with you, Ma'am," and kept saying that. I was trying to talk over her while saying, "I'm not arguing, I'm not arguing! " She then hung up on me like I did something to her.

Charter has the worst cable service and customer service. My cable has been out since Friday. I have had to call customer service 3 times in one weekend and not once has anyone apologized for my inconvenience. The customer service reps expressed no empathy and had the nerve to argue with me when I asked for a credit for the days that my cable had been out. Not for one minute did they consider how I felt, the fact that I was home the entire weekend with guests and no cable TV. I don't recommend them as a cable company! I will be canceling this ** cable service!

I was contacted in February about a special promotion that was more product and less money. I agreed to the promo and then called back to check it out. The promo was more expensive than the offer and I backed out. After I complained enough they offered to drop the $150 charge to back out and even gave me $20 credit for all the trouble.

Today, 5-12-11, I was called again by Charter with a very similar promo. This time I told the caller about all the trouble in February and asked her several times to quote what my total bill would be compared to what is now. Again the total bill would be cheaper and I get 24-month price protection and free showtime and TMC. Again I had to agree by saying yes to several questions by a non live recording. One question sounded again like they were going to add other charges so I did not reply yes and was transferred to a live person. When I asked him about the total cost of the program, he did not know anything other than what he received from a note and then he gave me Charter's phone number and told me to call them. I did and again they said my price would be much higher than quoted. They also explained maybe not well-trained promo callers.

I think Charter trains to sell a scam and the trainee does not know what they are doing. The caller today even gave me her agent number, to call her if I had any problems. After two calls to reach her, I was told both times it is not possible. This happened to me two times in about three months and I wonder how many people have been scammed into thinking they are getting a great deal and never realize this big name company is scamming them.

We had two appointments scheduled today; one to drop off cable and one to tie it in once I installed it. Both appointments were cancelled, not by me. They said that one was cancelled because it was not coded correctly and the other was because no one was at home. Well, nobody called to notify me of either cancellation and I was home all day. I never got a call which is standard procedure from Charter to call before they come but they did not. They said that there was nothing that they could do.

I took the whole day off from work to do this and I was very inconvenienced. They rescheduled for another day and no compensation was given to me for the time I lost today. I was stuck at my house all day and could not do anything else, waiting on them to show up and they never did. No calls, no nothing. I am very upset with this customer service.

I tried this tonight and it did not work. I called Charter and was told by an operator and a supervisor (Mark) that problems with my DVD player were not their problem. It was not their unit. When I told them that it was always accessible through the impute menu but now it was not, I got a double talk. I am leaving Charter as soon as possible. They don't care about costumer service.

I work in the film industry and not only being able to watch live programming important to my profession, when the problem occurred this evening, I was looking forward to watching either an on air program or a DVD of my choosing. I was not able to do either. I will be switching my service back to AT&T. If you look at all the records of my dealings with Charter, I have been more than patient and understanding. Instead of being able to enjoy some kind of relaxation (I will be up at 3:50 AM to go to work) I am sitting here at 8:07 writing this complaint.

Charter techs came out to install the card into my new TiVo Premiere DVR. When they were finished, there was no audio. They said there would be no audio until the TiVo DVR setup was downloaded. This would take over an hour, and they could not wait. They said that Charter should have told me to have the device already downloaded before they (the techs) arrived.

They left, and, of course, after downloading, there was still no audio. After untold rabbit-hole calls to all device-related customer support, it turned out I had no sound and that the Charter techs had failed to installed the audio cables. Then I was assured that they will come to correct their oversight.

It gets better. I just ordered the complete Charter Premium Channel Package from a live Charter rep. When all the Premium and HD channels failed to open on my TV, she determined that the Charter tech wizards had also failed to unlock the cable so I could receive digital transmissions. This is standard procedure. So, I still have only basic cable, all without audio.

I have another appointment for the issue to be remedied. I can go on.... Their channel guide, not available online, but only as a PDF, does not reflect current channel selection or designation.

What does this outfit do right? I'd stick an antennae on my roof, before dealing with this incompetent company again.

Charter is advertising EPIX as an HD channel but it is not. I don't appreciate false advertising and/or shady sales techniques. I had EPIX installed and removed all in the same day. I was charged a fee for this (fee was removed today). I don't feel that Charter should be able to continue these business practices. Thank you.

Charter Communications is attempting to send me to collections for $63.33 for back fees for services that I didn't have. I tried to resolve the matter. The big giant company only cares about their money. If they make a mistake, they don't give the consumer the benefit of the doubt.

It is sad that in these bad economic times, even a lousy cable company is ** people over.

I recently purchased phone service from Charter and asked that my telephone number not be given to third parties, the telephone directories etc. I was told that I would need to pay $5 a month for this. I am outraged. This a right that I have to not have my info given out. It to me is my right. I am paying for a telephone number that I should have control over as to who has access to it and feel that paying $5 a month to keep my private information private is an outrage.

I tracked a package that said would be here on Wednesday 3:00PM. I'm sitting here at lunch the next day and I still haven't gotten my package. I am very unhappy with FedEx and will never use their services. I will tell all of my vendors to please choose UPS. I need to be working out in the field as a project manager, but I have to wait around on packages when someone screws up and used FedEx!

August 9, 2010, the cable went off. On 08/10/10, the Charter tech visited my place of residence and installed a temporary cable on top of my lawn. I was notified by the tech that he would have to place a work order for installation of the cable under ground. I contacted Charter numerous times to follow-up on 8/12/10, 09/13/10, 09/25/10 and 10/08/10. I cannot receive any follow-up communication on the installation of cable on my property. As of this date, 11/01/10, Charter has not corrected or contacted me.

The Charter tech installed temporary cable on top of the ground in my yard, creating a safety issue. I'm 67 years of age and I have tripped on the temporary cable numerous times. The temporary cable ran has been creating safety hazards on my property. The safety issue still exists.

I have been notified by Travis at Charter Communications that I will now be responsible for any and all cable service failures from this day forward. I pay a bill every month. However, if I experience any loss of picture, freezing or tiling, I will be responsible for paying for the service call to my home. Please investigate this cable provider for refusing to repair cable problems that have been ongoing for six months or more and then retaliating by making all future repairs my responsibility. I have invoice documentation of all credits placed on my account as a result of the lack of service over the past several months.

Charter has failed to refund billed amount (482.08$) which was billed post disconnection. I was a Charter Communications customer for cable TV plus internet from Sept. 07 to Oct. 08 in Monona, WI. I had called Charter to disconnect cable in the 1st week of Oct '08. I also asked them to disconnect internet in end of the month of Oct '08. I was verbally confirmed the request was under effect.

I again called on Oct. 31 08 to confirm the disconnection and to ask about the equipment return center's address and hours. I was unable to return the equipment and had to leave the city and state as I was shifting to Chicago. I had not noticed until August 09 that I was charged by Charter until March 09 for varying amounts in the tune of $482.08 post disconnection. I called Charter customer care number and got the rep Mike **. He looked at the account and advised me that a probable error in the billing might have happened and told me he'd put in a case of escalation. I should hear back about the refund in 6-8 weeks.

I called 6 weeks later to reach another rep who said the request was still under way. In Oct 09, I was advised by a different rep that the escalation had not happened and she would put in a fresh request again. I was stalled for 6-8 weeks again and told earlier in the year that I should return the equipment first to facilitate any of the refunds. I was also asked to submit my bank records to the same facility which depicted the over-payment post disconnection. I finally managed to go to Madison, WI back and returned the equipment in April 10.

I faxed the copies of the bank statements to the facility in Madison, WI later the same week. There is no phone number to the facility and the Charter reps kept on saying they couldn't reach the Madison office themselves! I received a check for $99 for the returned equipment in May. I again called the Charter call center about the over payments. All the reps kept on telling that since it was a new year (2010), they could not verify anything about the last year! I tried 5-6 times to convince someone. I also spoke to managers who ended the call, saying there was absolutely nothing they could do.

I was completely helpless with no information on how to proceed. Finally, I was able to search internet for similar cases and write about my experiences in a couple of sites wherein I was contacted by the 'UMatter2Charter' team via email. They asked me for my info to start the case again. I exchanged emails with 3 guys, George, Robert **, and Witten **. The latter finally replied after a month or 2 saying he wasn't able to dig up the account and referred me to this 'Customer Care Advocacy Team' on their house in Town and Country, MO. They tried to call me and weren't able to (?) and sent me a mail to my address saying so.

It has been a couple of months I have been trying to advance the case in their books (the person assigned to my case is Kim). I have provided all the relevant documents upon their request (usually it's a week or more of delay before they respond and usually never call me with any updates). I am utterly exhausted and frustrated with the quality of service I have been receiving from Charter; it's been more than 2 years since my disconnection with Charter and more than a year for me trying to get a refund from them.

Charter cable called my home on 10/21, saying there was a past due on my account. I offered to pay it but they said they could not take a payment from me, only my spouse. The following day, they called again and I told them I offered to pay it the day before and wasn't allowed. The CSR offered to take my payment and apologized that I wasn't able to pay prior. I was asked for $305.04 even though I had just received my bill the day before and it said $199.

I told them that was fine I would pay the entire $305. The following day our cable was cut off. My husband called and they said no payment had been made. He paid the bill again after much discussion with them insisting they could have seen my payment within seconds after receiving my card number. I then called my bank and they said that indeed a payment for Charter communications was pending!

They hit my spouse for $355 and me for $305. He called back immediately and asked them to cancel the other payment from his account. They refused! This is all within minutes and now all of a sudden they can see my payment! They said, they do not issue refunds and they would credit our account? For four months of service? Really? This sounds like a cash flow raising scam to me. I think this should be investigated to see how often Charter claims to not have been paid and then refuses to refund double and triple payments!

My blind father put a $319.00 check in a Charter communications envelope, along with charter's bill statement by mistake. The check was made out to Capital One Auto. I called them before the check even reached their destination and they told me they could not cash it or credit his account because it was not made out to Charter. I said good. Said the check back when you receive it and we will put the proper check in the mail to Charter for $87 for the monthly bill. He agreed and I got his name and ID #.

Of course, they did cash it (is that not fraud since it was made out to Capital One and not to Charter) and said my dad now had a "credit" on his bill! i spent 5 hours on the phone, with "live chat" with Charter and the issue still has not been resolved. They also told me that the SS# on my dad's account did not match the one I was giving them; funny thing that it has always worked before in the past nine years! It was the right SS# I was giving them!

Also, on a different note, but still complaining about Charter, I set up services, in my name, for my son to have internet and basic cable. I was told the promotion was for 12 months. I didn't have anything in writing. I simply called to inquire again, of course, I receive the bill this month. After 5 months and it is over $80 and they told me when I called the "promotion" ended in six months and not 12! I swear they told me 12 months when I initially set this up. Ridiculous!

I opened my cable and Internet account with Charter approximately two and a half months ago. Roughly two weeks ago I began receiving between two and three sales calls a day from them. They would never leave a voicemail/message. I called to have my number removed from the call list and was told that it would take up to 20 days. Two to three sales calls in a single day? That's borderline harassment.

I have had Charter for the past 2+ years. After Charter signed up for a 24-month program, my service started to be bad. I have called constantly about complaints for my service. I have not been able to watch program that I want to watch and when I wanted to watch them. I have not been able to use the internet and when I want to use it, it is a dial-up speed. In August, I was ready to terminate my service and Lisa from accounts told me that she would take me off the 24-month program if I stayed with the service and that they would give it a chance. The technicians have told me that there was nothing they could do to solve my problem because I was at the end of the line. I told Lisa that I was not going to make any payments until my service is restored to reflect what I was being charged.

On Friday, 9-25-10 until today 09-28-10, when I called to cancel a service that I do not receive, I was told that I was still on the 24-month program when that was the only reason why I didn't cancel back in August. I intend to take this matter to congress because it is not fair to lock up people in 2-year contracts when the service is not good and the customer cannot get out of it. I have been paying for a service which I do not get and keeping customers in a 2-year bad contract is not ethical.

Regularly, we're unable to view premium channels that we pay for. We call to complain regularly. Always, the rep tells us they have no record of our previous complaints. We've waited for tech service that often doesn't show. We've switched our boxes. This rep tells us they are unable to credit us a portion of our bill. Why not? We aren't receiving the service we pay for. I wait for hours on hold for managers and decisions. I hate Charter! I have four kids and a sports loving husband. We pay our bill. Why is this so difficult? Just give me what you sold me Charter!

Charter changed owners about a year or two ago. This is extremely important to note. I was on the phone about a past due balance that I keep paying every month to get caught up on. Normally, this sort of thing is completely the individual's fault and if you fall behind, you should learn to pay properly, right?

Well, in this case, dating back to 2008 when I initiated services, I have been paying once a month like normal people do. The account manager messed up and told me that every 20 days, they add a new balance to the account, meaning if you pay every 30, like you are supposed to, you will be a month behind every few months. I figured that this is important to know since I am sure this may not affect everyone if they use automated payment or just pay a bill when they see it, but for those of us who aren't in the aforementioned category, this is a huge blow and racks up services and fees quick.

Well, without internet or phone, this makes finding a job and keeping in contact with company representatives even harder.

I told them to turn off my cable on June 20, that is when I was paid up to. They did this, on June 30 Verizon disconnected the cable from there box (it had a lock on it), then I returned there equipment. They are trying to bill me to when Verizon disconnected the box not when the service was turned off.

They have been harassing me ever since for $70 which I refuse to pay. I need a good lawyer for this. I had them for most of the last 16 years and had always paid them on time, they do this crap when you try to cancel with them.

I just want to comment on how bad Charter Communications' service is. How does this company continue to rip the public off? I know many people have complained about this cable company but Consumer Affairs or BBB does nothing about it. How many people have to complain before something gets done? I have health problems and cannot deal with this rip-off company without getting upset, raising my blood pressure. They cause physical damage to me every time I receive their bill because every time, the bill is increased a little bit more and more and more. I'm sick of it. It's not fair that they should get away with this. And they charge you for service you haven't even used yet.

On September 2, I noticed on my credit card statement that 106.56 was taken out through Charter Comm. I called and complained and told them I did not give my permission to any one to use my credit card.The rep told me because my name was not on the account, my husband would have to call. Well, my husband did, they told him that my husband gave his permission. Not True. My husband was on the phone with them for an hour, until a lady called Kim said the money would be back into my account by Friday, September 3, but no later than September 6. Well that was a lie.

I got a hold of someone in billing to tell them if my money is not in my account by September 7, I was going to a lawyer and file fraud charges. They told me I would have to come to their local office and bring my statement showing them they took my money out of my credit card. I am so mad at this company, we used to have them about 4 years ago and had a lot of problems with them, so we switch to dish. Now I wished we would have stayed with dish. I have read all the complaints people has had with this company, too bad we can file a class action law suit against this dishonest company.

There is no specific address so I'm including their website location: charter.com. I have been calling and calling (I can't even tell you how many times I've called any more) since mid-January of this year to complain about a block of channels that keep freezing and/or "tiling." I have had a parade of techs come out and do next to nothing to discover the problem or make any of the necessary corrections. I finally raised a ruckus and a local supervisor (Juan *** who gave me his office number) and another unnamed assistant came to my home August 7th. They spent approximately 2 1/2 hours checking the cable and cable boxes and taking notes. They assured me that they would keep monitoring the problem and see if they could fix it.

I have left five messages with Juan *** since and not one of them has been returned. I called the main Charter number again on August 24th and they told me that they would forward my complaint to a regional manager and that that person would call me the next day (8/25). To date, I have not received any follow-up calls. I'm tired of paying a huge amount of money for extremely poor service.

I finally returned the box back to Charter and told them to cancel the service.

I noticed Charter kept charging me for the equipment. I called and told them to bring me another box if they were going to charge me anyway. I got another box, same problem. Bad equipment. I have been through three boxes in the last four months. I know it's the boxes because when the cable is connected directly to the TV, the picture works fine. I called Charter today and canceled the service again. I will be looking at my bill next month for any changes. Thank you for you time.

I am one month behind in my cable bill ($75) due to work furloughs. I got a call from Charter about my bill. Actually, I got 5 calls in one day about this. I returned the phone call and made a payment arrangement to pay the past due plus the next bill due (which isn't even due yet) by Friday, just 3 days away. I got home tonight and there were 7 automated messages on my answering machine from Charter. I called again and spoke with a customer service rep. Taylor ** is the name that they use for all collection calls. I told the rep that I had already spoken with someone and will be paying the bill on Friday. He said that this was noted in my file. I asked him why I had gotten 7 phone calls today and he said that they have to continue to call me each day until I pay.

Now, don't you think that is a little much? I think it bordered on harassment, especially considering that I have already spoken to them and are very aware that if I don't pay on Friday, my service will be cut off. They have called me 12 times in two days and I have spoken with them on both dates. This is insane and something should be done about it.

I disconnected Charter Communications due to not being about to get DVR with their company. I have had Charter for 19 years. I scheduled 2 different home appointments for Charter to pick up their equipment that is still in our home, and they did not show up. I took off work 2 days to accomplish this, with them rescheduling the appointment and not notifying this customer.

I called to find out why they did not show up the second time, and I was told they had rescheduled for the third time. Also, I asked if there was some way to mail the cable boxes back to them, and I received no help. And I received a threatening letter in the mail on August 15, 2010. It included the charge for each box and remote that will be charged to us for not returning their equipment. The letter also said, "If you do not return this equipment immediately, we reserve the right to pursue all available remedies, including legal action."

This was the last straw. We have went out of our way to get their cable boxes back to them, and then we received this letter threatening us. I took off work 2 days with their company not showing up to pick them up, and then they rescheduled the appointment with me without notification. This is the worse customer service I have ever seen. I think it is time to contact my attorney to see if this problem can be settled.

Charter dug up my backyard several years ago. I had their service, but dropped them because of their negligence. My yard was a mess, they dug everywhere trying to get cable service to our area. They promised they would replace bushes that they have torn out and fill dirt in over their wires. I have been patient over the years and have called 2-3 times a month to get some action to finish their work. I have a cable 3-feet tall sticking out of the ground! The cable lines are about 1/4 inch under the ground and basically all the dirt has washed away and the yard is barren. I can't plant or restore the area without hauling in a truck load of dirt so I can plant and restore grass and bushes to hold the soil back there.

My last call to them was 2 weeks ago where again, I was promised someone would be out to correct the problem. I am so frustrated with them. I need to have some action! I checked to hire someone to cut the cable sticking out of the ground and restore that area. Dirt needs to be brought in and grass and bushes need to be replaced. The cost would be about $300.00! If Charter would have finished their work long ago, this would not be the case. I feel like they should do it or pay the bill. Someone from Charter in Montgomery Construction needs to contact me. I hate to take legal action, but that is where I am headed.

In the past, I've had few issues with Charter other than their exorbitant prices and their push for bundling (and punishing you when you don't). I rent a house with 4 other people in a predominantly college aged town, where the only options for internet are Charter or AT&T DSL. With previous technical issues with AT&T in the past, we were forced to switch to Charter. We were able to secure a good package, the right internet speed we wanted, and a decent Cable TV package. During the previous year to a year and a half, we had no issues. But during the summer, all of the residents of the house moved out, and the primary bill payer moved to a different state.

On 6/17/10, we asked to cancel the TV service and reduce the internet service to the lowest tier. What was before a total bill of $115 ** a month should have been reduced to $29.99 plus taxes a month. When the next bill came out, it was immediately apparent that we were still being charged the original amount. Contacting Charter again on 7/22/10, the representative mentioned that the bill had not been reduced, because the technicians sent to the house had been unable to access the cable tap (that is located in the backyard). There are two separate gates to the backyard, neither locked. Clearly, the technicians had no thinking ability. I was not even contacted via phone and consulted with or made aware of the issue. And with nobody living at the house, nobody was none the wiser.

During the chat with the support representative on the 22nd, she was very friendly, apologized profusely, and we set a new date for disconnection (7/26/10). And she promised me that she would "back-date" the bill so that I would receive credits equal to what I would have been paying had the service actually been disconnected on the 17th. This was on the order of nearly $200. She told me to check back a few days after the disconnection to make sure that I had received the credit. On 7/31/10, I spoke to another representative. My bill for 7/29 - 8/28 service was only reduced to $77.16, far more than I had expected. I was only given $38.47 in credit, rather than the original amount promised.

This time, the representative was completely obtuse and forceful, trying to make me feel like the one who was wrong. Then, the rep tried to make it up by offering a $20 credit and telling me that the only thing I could do was visit the local office (although I live 1000 miles away currently). This has left a definite sour taste in my mouth. I will be canceling my service as soon as I am able to and switching to someone I know will not tell me something, and then give me the run-around and try to make me look stupid.

I called on July 10th to make arrangements to pay my past due (per my past due notice) of $206.20 on 7/21/10 to prevent disconnection of services. I have made arrangements like this often so know the procedure. When I called on 7/21/10, the first operator (I didn't get the name) had a bad attitude and said I had to pay $276 to prevent shut off. I explained that I already made an arrangement to prevent shut off to pay per the notice of 206.20 and that is what is budgeted for me (Both me and my hubby are laid off).

They were rude when I asked for a supervisor and the operator just transferred me to the same greeting recording. So, I hung up and got another person and requested a supervisor. I was on hold for over 20 minutes and still didn't anyone so I had to hang up due to kids. I called again that evening. I spoke with another operator who said the same thing about needing the $276 to prevent shut off. I requested for a supervisor and was able to speak with Oliver, who explained the situation and he tried to put the fault on me when it was the operator's (Joe's) fault for not advising me.

I asked Oliver to listen to the call but he said that he can't. I said, that is not my problem, it's your company, the operator did not advise me of the larger amount and I do not have the funds. Then he said he can credit my bill $60.00 but I still need to pay the $276.00 to prevent shut off. Again, I explained this is their fault and not mine, and I should only have to pay the $206.20 and they pay the difference to stop shut off because I do not have the money. He said it is impossible which I do not believe. Now after being on the phone with them over 2 hours I am still holding (over 30 minutes) for the manager.

Charter Communications Birmingham, AL updated their DVR menu and took away a feature which was the feature that attracted me to sign up for the service. I pay Charter for their ability to record TV shows from their DVR to my VHS (only broadcast TV shows) for playback later so I can free up memory on the DVR to record more of our favorite TV shows. Charter Technical Support told me that there was no way to turn that feature back on. I asked that they adjust my bill down since I no longer have all the service I signed up for. Charter agreed to give me a one month adjustment (did not say how much), but not every month. I told them that I don't want handouts, but do want all the services I signed up for and pay for on time every month.

I pay the same price for less service. There is something un-American about this!

I called Charter for their high speed internet. They convinced me that I had to bundle at least my phone and internet together to save money. It was $40 for both together but $64 for the internet alone. I fell for it. My first bill was for $40 but then it went to $64. I called and they gave me the run around. I paid the $64 for six months and then it went to $95. I called and tried to drop their service and was assured that it would be changed to $64. I asked for a new statement to be sent and they refused saying that it was correct in their system and to send in the stub with a check for $64 and it would be fine. I received my next bill with a balance forward of $31 dollars. I called again and they gave me more run around. My husband went ahead and payed it to make it go away and to avoid any penalties.

My bill stayed at $64 for a few months and then went back to $95. When I called, I was told that the answer to my billing problems was to bundle my TV with them as well. I was assured my bill would be no more than $124 for everything for two years. They told me my DVR box that I paid extra for would control both of my TVs. It didn't. I pay for premium movie channels and I was only able to get them on one TV. The DVR only worked on one TV as well. Their on demand service was shoddy and I only have one phone jack that works. At one point, I was only getting every other premium channel. I was told my bill would be adjusted. It wasn't.

When I finally received my bill it was for $357.96. I was charged a balance forward of $95 from the phone and internet service that was supposed to be corrected to the original $64 even though it was always supposed to be $40. I was charged for service calls to correct their inferior service. When I called to cancel everything, they still tried to charge for services I had never received. They bill two months in advance the man told me and he would just charge me for the partial months services. But since I was no longer bundling, he said I could not receive their "special" rates. At $357.69, they can shove their special rates.

I have had numerous issues with poor service from Charter. The most recent was that if I signed a contract for a 24 price guarantee plan, I was supposed to get a $150 gift card. There was no gift card and its been five months. They are a rip-off.

The worst customer service and the most incompetent technicians. They dismantled all my equipment, left it on the floor. The guy did not know what he was doing, his solution was to replace everything . He first blamed a cable, replaced it, then the modem, replaced with Charter. So that was fine. Then when things did not work out, blamed my computer, my router etc.

He did not have the decency to leave things the way they were. It was a blessing that other businesses like T-mobile have great customer service. However, Charter did say they would fix stuff that they destroyed for a charge. I would never trust those Scoundrels at Charter to fix anything. The technician left my house in a mess, with cables all over the floor, took my router and my time machine out and left them all for me to fix. I had to set up the whole system myself. Thanks to T-mobile that has the greatest technical assistance and customer service.

I thought they would be a lot worse. I walked into this knowing I was paying way too much for their money service package. The good news is that I will not renew with them next year. Their online billing and tech support has been horrid. I keep reaching people obviously in India who do not speak or understand English. A service call was set up only to have a fellow come here and not understand why he was asked to come. The solution to my issue was simple--if "tech support" had been trained to do tech support. I'm tired of their online chat and having someone asking how they can help only to deal with a litany of questions (ask them first, then ask how they can help). I'm tired of dealing with umatter2charter (they're nice but if Charter got it right, I wouldn't have to contact them).

On may 26, 2009, I paid Charter Communications $80 to set up service. I paid them another $30 three days later. The service we agreed upon was basic phone and 1Mb internet for $40 per month. When the bill came, it was close to $60 per month with all the hidden fees, so I canceled the service on June 25, 2009 and asked for my refund based on the 30 day risk-free trial that they advertised. A Charter rep told me I will get my refund promptly, but I never did. Within the following 6 months, I asked about the refund three times and three times they promised to send me my refund, but the promises were all lies.

I have no affordable phone option now. I'm stuck between two communications monopolies, both of which gouged and cheated me. Without a phone I've lost friends, not to mention the inconvenience to me and to others.

On 5/25/10, technician came out to my home to connect internet service. In attempt to connect internet service, the technician disconnect my Dish Network services. I contacted Charter Communications and the telephone representative stated that they are not responsible and I need to contact Dish Network for concerns related to their products and service. I explained to telephone representative that their technician had disconnected my service and I needed them to reconnect the service. The telephone representative again stated they are not responsible. Cost for having Dish Network reconnected $99.00.

I have the same problems as do most of the other Charter customers with my Charter cable TV and internet service. I have been around and around with them with no fix to date. It has been two years and numerous service calls and the problems still exist. My TV picture tiles and blanks out, sometimes for hours. My internet goes out all the time and leaves me waiting for an hour, sometimes all day and night. I have never seen such a substandard cable provider before! Customer service is a joke! After you go through the automated check this, unplug this, reconnect this, I'm checking your connection, you are major mad and tired. Then you talk to the tech and he/she says, were working on it or they don't see a problem!

Charter has been in the hot seat for a long time, legally, and otherwise. It is common knowledge they have been ruled against in class action law suits, improper billing, and more and more. The old coaxial cable lines they use are outdated and troublesome. The bottom line; as long as Charter uses these old cable lines, you are going to have trouble! They won't admit it. They will lie to you about how the problem is in your house and string you out forever. No wonder they are in Major Financial Trouble! Charter needs an overhaul starting with the customer service persons to the top management! The worst cable provider I have ever seen!

I have the same problems as do most of the other Charter customers with my Charter cable TV and internet service. I have been around and around with them with no fix to date. It has been two years and numerous service calls and the problems still exist. My TV picture tiles and blanks out, sometimes for hours. My internet goes out all the time and leaves me waiting for and hour, sometimes all day and night. I have never seen such a substandard cable provider before!

Customer service is a joke! After you go through the automated check this, unplug this, reconnect this, I'm checking your connection, you are major mad and tired. Then you talk to the tech and he/she says, were working on it or they don't see a problem bummer! Charter has been in the hot seat for a long time, legally, and otherwise. It is common knowledge they have been ruled against in class action law suits, improper billing, and more and more. The old coaxial cable lines they use are outdated and troublesome.

The bottom line: As long as Charter uses these old cable lines you are going to have trouble! They won't admit it. They will lie to you about how the problem is in your house and string you out forever. No wonder they are in major financial trouble! Charter needs an overhaul starting with the customer service persons to the top management! The worst cable provider I have ever seen!

I was told that my bill would be $120 dollars a month for 12 months a package deal that they have if you listen to phone recordings you'll find that I am telling the truth. The next month when this was to be my price to pay the bill jump up to $575 dollars and next month up to $695 dollars. One thing the move Chanel was used and I told them never to do that on my account. I've never seen anybody to be able to turn movies on in this way. Why they allowed this I don't know I strictly told them never to do this.

I have three Charter accounts, one at home, one at my mother's home and one at a lake home. The company kept calling by recorded message and stated I needed to call immediately. When I would, they would tell me everything is okay. I asked that they quit with the recorded call as it was disturbing me at work. This kept on and finally they figured out the lake house account was not being paid, as no bill was being sent. They would take no responsibility for their actions. I went to their corporate offices on Manchester road and asked to speak with the president and was treated very rudely. The security guard said that's not going to happen. They have no means to discuss problems with their high management and are very protected from their own consumers. I recommend that anyone who has a choice not to use Charter. As a physician, I will do everything I can to make sure Charter has as little input into any services that are given to companies for TV and internet services. Let's see you try to contact their president.

In early February 2010, I was experiencing problems with my telephone service from Charter Communications. They dispatched a technician who came to my home, and after checking everything out, I was told it was a line problem. At the time, I had a single phone line with Charter, and the rest of my home phone service was with AT&T. Without asking or telling me, the technician disconnected my AT&T phone service and left. Later that day, I realized my phone service was disconnected and called the Charter technician to see if he did it. He admitted it, saying he didn't know I had AT&T service and was going to come back and re-connect it that day, which he didn't.

I contacted Charter, and they said I had to call AT&T for the reconnection, as they were not allowed to touch their lines. AT&T charged me $95 to rewire my disconnection. I have given Charter and their subcontracted technician copies of that bill and was told numerous times they would send me a check. To date, nothing. I am getting tired of calling Charter (6+ times) and going by their office to get reimbursed for their mistake!

We have been using Charter for years, only because we need the high speed Internet. Satellite doesn't work as well in our area. The issues we have with Charter are always the same. First of all, we have to dispute things on our bill almost every month. They seem to stick charges on there that don't even exist. I don't even bother with the email that comes with the service because it's "down" more than half the time. We have had to get replacement digital boxes twice in one year, losing all of our DVR recordings which we pay for. Then, we get charged for their faulty equipment.

We found out that for several months, we were billed for home phone service which we don't even have! Their explanation was that an agent must have misunderstood what I had ordered! Maybe they wouldn't misunderstand if they spoke clearer English. I have to hang up and call back sometimes just to get someone I can understand and who can understand me. And the automated service is a pain because the smallest background sound will ruin the whole call and mess up all you've already gone through with it. When we have issues with Internet connection or cable clarity, they will never offer a discount for the inconvenience but rather find ways to charge us! I have never dealt with a worse all-around company in so many ways.

Charter is the worst cable company ever. I believe they are ripping people off and their customer service is terrible. I can't wait until we move so that we do not have to deal with them anymore. We never know when our bill is due and every time we call, we have a different bill amount. It is causing economic strain because we never know how much our bill is or when it is due.

I have attempted to get Charter cable services to my home for years. My home is 6 years old and was not present when cable was run in my area. There is no other cable service available in the area. The only phone company service in this semi-rural area does not offer DSL here. I use dial-up internet. Approximately 2 years ago, I was told, after inspection from a service installation requested by me and subsequent initial property serviceability survey done by Charter Cable, without me present, that my property, having no prior cable services, was "not serviceable."

Last fall, two Charter employees in a bucket truck, who routinely do over-the-road "drop line" installations, stopped at my property at my request to verify cable serviceability with me present at the time. The two gentlemen said the property was indeed serviceable! They stated that if a "drop line" was placed from a telephone pole immediately adjacent my property, already on my side of the road and only 300 feet away from my electric meter, to a pre-existing active cable line across the street, it could be done. The same two gentlemen subsequently stated they would put in an installation work order, but no one ever came or got back to me and I did not pursue the issue last fall.

Charter installation worker, Anthony, came to my same above property on 4/14/10 to do a scheduled installation, Home Network Internet, as part of an internet/telephone/TV package I ordered based on the previous fall findings by the two bucket truck Charter Cable workers. Anthony came in a white Charter van to supposedly get the installation job started, doing the internet with TV and phone installation the next week. However, all he did was pull out a measuring wheel and make a ridiculously long, wide arch up to the previously mentioned telephone installation pole to receive the "drop line" as suggested by the two bucket truck workers last fall.

Anthony stated a drop line installation was possible, but it was 330 feet with his arch from electric meter to "drop line" telephone pole. He further stated 350 feet was the maximum allowable footage up the pole to the "drop line" connection. He refused to make the installation and left, promising the situation would be discussed at a company meeting on 4/15/10. And he took my phone number, promising to call me personally himself to tell me the meeting results, which he never did.

I called Charter, leaving a message for Anthony to call me, and he still never called by 4/16/10. On 4/16/10, I was called by Arnold, a supposed troubleshooting expert, and I was told an inspection of the property would be done on 4/20/10 to see (again) if my address was serviceable and a full installation of all ordered services would be done on 4/21/10. He also tried to say the maximum distance to connection, house to pole, allowable was suddenly only 300 feet!

No one came on 4/20/10. On 4/21/10, a contract service installer for Charter (not a Charter employee and driving a white truck) came to my door and into my house for a quick, somewhat frantic, superficial, and obviously contrived look at two TV connections already installed from a Smart Box home phone/cable terminal. Then he stated he did not have the proper equipment/supplies with him and the supervisor for Charter installations, Kyle, would be by later to talk to me in person to tell me if the installation could even be done, mainly not being able to start because it required an underground dug installation first "and his contract company could not do it..." Only Charter had the digging equipment and had to do the dig first. So why wasn't the dig arranged/scheduled first and why was the contract company even sent out first? And he left. The supervisor never came.

Because of the obvious continued runaround I was getting, in the meantime, I attempted to call Charter installation services to find out what was going on and to obtain information to file complaints. I talked to Laura in customer service (888-438-2427), who saw all the contacts/installation/inspection requests and seemed alarmed at first by the treatment I had received. She stated I should not have installation and service withheld. She said she may be able to help and asked me to hold off on filing any complaints until she checked with certain people.

She called back later to say Kyle, the supervisor, had told her he had already been out to my property early in the morning 4/21/10. He came without my knowledge, if he even came at all. And if he did come, why bother to send the contract installer later? Laura stated Kyle told her the cable connection/installation was impossible because it was 2/10ths of a mile to the nearest cable terminal! This is probably the distance to the cable terminal my side of the road on my mother's property, without even considering the over-the-road "drop line" possibility and need.

These Charter employees are obviously avoiding my serviceable address because of labor and materials costs and sheer laziness. All they want to do is install easy existing cable wiring accounts. Furthermore, it is not likely there will be any adjacent home building and other potential cable installations/service sales other than my self on my side of the road for a goodly distance in any foreseeable future. Immediately across Old Denver School Road, all my neighbors have Charter Cable service.

My need for Charter service has a special urgency now. I work as a registered nurse. I was recently displaced from a nursing specialty area when it was closed for cost cutting reasons. I was put into an area of nursing very foreign to me. I am required to complete and pass a new nursing skills class online lasting 5 months at Greenville Tech starting on 5/1/10. These personal circumstances were relayed to Charter numerous times over the last 3 weeks. My current dial-up internet service will not be fast enough or reliable enough to complete the class, and I will soon, very likely, be unemployed if Charter and you don't help me quickly, without all these ridiculous avoidance games.

I was told that my bill would be 120 dollars a month for 1 year. I did what they ask me to do and the next month's bill was over 500 dollars. It is on their recording. They said their phone calls were recorded just to check the phone recording and they'll find that I am telling the truth. Someone order movies on my account, it was my brother I didn't know. I have never seen this done before. If I tried to do that today, I couldn't. Somehow he got that done. I told them never to allow movies on my account.

I recently signed up for Charter Communications in January of 2010. I had seen on their website that they had a $200 cash back (by Visa card) if I signed up for cable TV and high speed Internet and they would lock in the price for 24 months (signed contract). I went ahead and signed up for a plan that comes out to $174.98 a month. I get all the movie channels and 20 mbps Internet speed, with networking included. First thing that went wrong, they shut off my services two weeks into February for no payment, which my bill wasn't due till the end of the month, around the 28th. I called to find out what was going on. They advised me that they charge a month in advance and a bill was due two weeks after installation, a bill which I never received because they had me under a paperless statement, which I hadn't agreed to. Now my bill is a month behind and I am unable to catch up.

Second thing that has gone wrong: I am paying $64.98 for 20 mbps of Internet speed, which includes networking router lease. In March 2010, they upgraded their MAX Internet speed to 25 mbps, which I thought was awesome, until I received a postcard from Charter stating that the router I have is out of date and I would need to upgrade. I went down to the local office where they told me I had to call and order the equipment. A few days later, I tried to order the equipment and the representative told me he would place an order and I can pick it up at my local office, which I got there and no order had been made. They told me to call and order the equipment again. So a week later, I decided to call and get it taken care of for sure this time. The lady I spoke with had no clue that the router was outdated, she had to research it for a good 10 minutes.

After her researching she told me that the router I have won't work for the 25 mbps, that I would need to get a new router. That's not it, she then told me that the new router will not network to my wireless computers, that I would have to supply my own. Or I could download to the 16 mbps and use the same router. She also told me there's no difference between the 25 mbps and the 16 mbps. Why doesn't Charter educate their employees? Now I'm stuck with do I go out and buy a wireless router or do I downgrade to a 16 mbps? Why offer a 25 mbps and have me sign a 24-month contract if you cannot offer a wireless router that I signed a contract for?

Third thing that has gone wrong; remember the $200 cash back I talked about? It has been 12 weeks and I haven't received one piece of paper talking about it. When I called in about it, they say it had never been received in their computers, they will send out a request, to give a few days. This has happened about 4 times already. So my fingers are crossed that I get the $200 cash back because that is what I will use to break my contract. and don't even get me started with AT&T U-Verse.

Over the course of having a checking account at Charter One, I have had a terrible experience. It appears that I have no control over my account. My transactions are listed, per the way the bank decides. No transactions hit my account until Tuesday morning, leaving a four day window of which anything could happen. Their insufficient fund fees take precedence over any pending transactions. As a result, if I had enough money to cover the pending transactions, the insufficient fund fees cause my account to be in the negative again. Thus, there is a hole being dug and there is no escape.

I am currently having more issues than before. The customer service representatives are very inconsistent. I could talk to one and explain the issues and find resolutions. Another time, I could be treated like an idiot and there is no help at all. I recently discovered that it is their discretion on if the bank has made an error or not. My direct deposits are transferred a day, sometimes more, late than they should be. This has tried to become "green" though they constantly send me mail. This bank is very inconsistent and lies to their customers. The customers have no control of their account. I have spent over thousands of dollars in fees that could easily be avoided if they did not change the transactions around and did their job by posting pending transactions that are being debited and withdrawn. As a result, I have no control of my money anymore.

Charter is the worst company I have ever dealt with in my entire live. We have had poor TV cable service for three years and it's related to their poor digital TV service. We have had Charter to our house many, many times and they never can fix the problem. Charter TV digital service tiles all the time with picture cut offs. And Charter always blames our house cable wiring which has been checked 20 times. Charter will not admit it is their old coaxial antiquated lines that run for miles. I have had a couple of Charter techs tell me that they know they have tiling digital problems. (Tiling is when the picture on your TV goes away and comes back in small squares.)

We have had tiling for three years and Charter refuses to fix it because they do not want to invest in replacing all the old coaxial cable. Charter always will blame it on your house cable and splitters even if they have been checked 20 times. Charter has the worst customer service attitude I have ever experienced. When you keep complaining that your TV cable picture is still tiling then Charter gets very rude and defensive. Charter refuses and are incapable of fixing TV digital tiling problems. Even the Consumers Report states that when reporting on TV cable services they list Charter (Jan 2010 edition) as the worst in customer service and attitude towards their customers.

Charter has the attitude "We are the only game in your town so love it or leave it." They have you and they don't care what your problems are because if correcting the problems means investing money then too bad! I have complained to the BBB and Charter does not care as they will take the bad mark rather than spend money to fix digital TV problems because that means replacing the old cable lines they inherited 15 years ago when they took over another cable company.

Old coaxial cable is one of their problems but profits mean more to them than customers. And that's what is going on. If you did not know, Charter was in Chapter 11 and one of the reasons they were in this predicament was due to their customer attitude and loss of business because of this. I know many townships are fighting to get Charter out of their area. I am working to get Charter out of my area and when I win, I will throw a party. Good luck with Charter. You will need it! I am spending over $100 a month for very poor TV cable service.

On 2/12/10, I established cable and phone service with Charter to save money. On 2/13/10, cable was set up, and on 2/22/10 phone was set up. The CSR on 2/12/10 neglected to inform me not to cancel my current phone so my number could be ported. So I canceled my phone on 2/19/10. That's where the problem with the phone started. I had my old number, then I didn't. Then I could get it back, then I couldn't. I went back and forth between AT&T and Charter over my old number for days. On 3/5/10, I was told I could have my old number back, and a Charter technician would come out to hook it all up. On 3/15/10, Charter came, hooked up the phone, and it was not working properly. So once again I called Charter, they said another technician would have to come out to fix the problem. I said forget it.

I contacted AT&T and established phone service with them again. Then I received my first bill from Charter. It was wrong. I was told on 2/12/10 that I had to put $60 down, but it would be credited towards my first bill. Well, it wasn't. I called Charter and was told it was credited on my first bill. I said where is the first bill, it wasn't and still isn't online for me to view? They said they would mail me out a duplicate bill, I said that was not the issue. So I turned them into the BBB for their billing practices. Since when do you get a bill for something before 30 days? Even when you buy a home, your first payment is due in 30 to 45 days!

A home loan is for thousands, and you don't pay before 30 days! After the complaint was filed, Charter called, and once again, I got nothing but the run-around by two different CSR's. A woman by the name of Ginny left a message on my cell, so I called and asked for her. I was told she wasn't in, but that she could call me later. She was supposed to call, we will see. I realize they, Charter, filed bankruptcy but they need to earn money the old fashioned way. Work! Do they want another class action law suit? Don't think Mike Lovett would appreciate it! I am expecting an email with the new bill amount on 3/26/10 because I do not trust them. We shall see.

Refusal of service. I cannot find internet service for my house other than satellite, which is over-restrictive and doesn't work for our family and hobby business.

I have been very ill, along with suffering from a concussion, loss of vertigo, short-term memory, headaches, and etc. for over 4 months now. It was unsafe for me to drive to mail back a modem that I received, which was in an unopened box and returned in like. I have several doctor's documentations that I am suffering from a concussion or a stroke, for which I will permanently lose the above-mentioned systems. The company is refusing to return the $100 that I paid for it, even though the box had not been opened.

Order Return Confirmation, Tuesday, March 16, 2010 at 11:11 AM

The following items from order #6321532 have been received at our processing facility:Motorola Cable Modem SB5101.

Due to the volatility of the Computer Hardware market, we offer a 30-day exchange policy on all products. If a refund is requested within the 30-day time frame, we will refund your account for the current selling price, if lower.

A $25.00 restocking fee will apply to any returns received after 30 days from the date of purchase. Any items returned after 90 days from the date of purchase are not eligible for a refund or replacement.

At this time, we would like to inform you that we received your return after 90 days and will not be issuing a credit. If you have any questions or concerns regarding this email please revisit our Terms and Conditions.

(end of email)

I am on economic hardship. I am 72, living on $714 social security a month. In May, I will move to Montana, and they do not accept their broadband modem. And presently until May 2010 $865 in California.

We have had bundle package that we have been paying for with Charter for the last three years with all the amenities included: Call waiting, three ways call, if anything happened to cables included. One flat rate to call anywhere in the US Mexico and Canada, Internet, Phone, Cable etc etc. I have used these offers in the pass just to make sure they worked.

Last week, I was unable to send e-mails because the internet would not allow me to bring up the contacts. I called and they said they are having problems in the area. The week before that, we were clitches with different channels. The channels would just stop and crack up and freeze. On Friday 12, I was going to use the three ways call and was not able to do. I called Charter to report the problem I was having since I was able to use it before. I was told by an agent that we have never had this feature and that he was going to add. I made two questions (one) was why was it cut off, this agent said he was going to add it and that a $2 plus would appear on statement because it need to show. (Two) if there were going to be additional any charges. He said No. I would just appear.

Today Tuesday, 15th, we had to contact them because we saw that there was a $332+ charges from our bank to Charter. We called to straighten this and to find out what this charges was for. Gerardo was not too willing to help somewhat rude. We asked to talk to a supervisor that is where Mr R came in. He told us that his record did not show the $332+. After talking to him we wanted to verify the current balance on his side so we could make corrections on our statement after the last electronic payment made on the March 10th. That is when he told me that our balance was $3.00 + for the three way call. What the agent on the 12th) had told that what might have happened is that maybe they offered it three years ago, but they might have decided to start charging for it. Something similar was said to us by Mr R today.

I told them that if they were going to make any changes on the plans they offered us, they should have done it in writing. Which was not done in this case. That is when Mr R said that if we wanted the service we needed to pay. I think that if they offered it to us three years ago and did not let us know about changes, they ( Charter) only turned off the service, I think that it is not fair. We have had to have our a close watch with Charter and their billing. It is so sad. And some of their agents are not willing to help. On one occasion, I got the run around all the way to India to Mexico city, where this person was very kind to take time to help and solved the problem.

I had a problem with Charter recently. We have and only subscribed high-speed internet from them for several years. However, this month, they automatically added the advanced cable service into out account without our authorization. When I called them and asked them to remove the service, they refused because I am not the account holder. When I asked them "Then who authorized you to add the cable service?" guess what, they said they cannot tell me.

So, I asked my husband to call them, and they told my husband that we did subscribe the cable service. My husband was very mad and asked them if they have any document indicating that we requested the cable service. Of course, they have nothing. The only thing they could say was that there is a cable service in our account, and we have to pay for it because it is in our account. My husband kept on asking them to provide a document. Finally, they said probably there was a system error, and they would like to give us a discount for the cable service.

I have to say that it was very low of them. They added the cable service, and actually, there is no single cable signal connected to our TV. How dare they can ask us to pay for no signal cable service. Then, we refused, and told them, we do not need your cable service. They promised us to credit us the amount they have charged (for one and half month's cable fee with a total of $97.30), and the adjustment will appear on our account two days later.

Today, when I checked our account, they credited us part of the cable fee ($72.18) and charged us the "remove the service" fee ($1.99). Also, they increased our high-speed internet fee for $12.66 more per month without notifying us.

What does Charter think? They think they can add any service into their customer's account without authorization and have no need to actually provide the service and the customers have to pay for that? They think they can have system errors and the customers have to pay for their mistake? They think they can just increase the monthly fee without notifying the customers and regardless of the contract we have signed? Charter is the only provider in our area. I really wish I had other choice. I would never use Charter if I have a choice.

Beware of Charter Cable! They try all kinds of deceptions to weasel money from you! Check out the BBB website some time. Two different Telephone Support agents and their Field Service guy told me "there will be no charge for a service call, unless we do wire maintenance inside your house". The service guy came out, diagnosed the cable in the backyard as defective and replaced it. A $35 charge then showed up on my bill! I called them and had to threaten legal action to get them to remove the charge! We paid over $100 a month and they still haven't fixed the original problem!

Also a while back, I had a converter box go bad, so I took it back to the local office and got a new one. A month later, a $200 charge showed up on my bill for a "converter box never returned"! They also pulled this same thing on several other people I know! Again, I had to threaten legal action to get them to remove the charge! Charter has a terrible customer service record. The Better Business Bureau (BBB) has received 7141 complaints within the past 36 months! I'm probably going to get satellite soon. But will I have problems with them too? Is there a good satellite company?

9/12 or 13/2009: Purchased new 42" Toshiba HDTV from Sears. I called, made an appointment for Charter Tech to hook it up. 9/14/2009: First Tech arrived complaining about pain in his back and was not able to hook up the new DVR box and make TV operative. He called and made arrangement for a 2nd Tech to come.

9/18/2009: The Second Tech could not make the TV operative either, even though he tried variety of things. He took DVR box back, left a regular HD box. We had snowy picture, no sound at all. He blamed the TV. He asked us to call Sears to repair it. 9/24/2009: Sears Tech did not do anything to the HD box. Using a remote, he brought a special Menu on the screen, a menu only technicians know how to work with. This menu tunes the Charter box with the TV. He made some adjustments on the screen menu and we had both real clear picture and sound.

He added, "This was a simple thing that every Charter should know about. His minimum service charge for 10 minute work was $182.00. He told us as a favor to us, he will let us know that for a few dollars more we could buy a service contract for our new refrigerator, but regardless, he would have to charge us $182 for TV work. He left it up to us. He added he would apply the $182 towards the service contract, if we went that route.

9/24/2009: I called, talked to Charter employee, Freeya, and complaint to Charter that two techs could not solve what a Sears tech did in 10 minutes. Charter promised get back with us. They never did. 10/8/09: Talked to Blake. He forwarded me to Tech supervisor, Suite #100. Super. Promised resolution. Never heard from him or anyone else.12-2-2009: Called Charter, talked to Carol, explaining everything. She made another promise to get back with me, and like the rest, no answer at all (Note: I have voice mail both on land line and cell phone. No call was made.)

12-2-2009: Spoke with Jason at Charter, installer's supervisor. He said a decision has been made and I should receive the reimbursement for $182 in mail. Again, another false promise. Weeks passed and no check. Jason at 4:25pm on 2-24-2010, I contacted Jason and asked where is the check he promised. He raised his voice and said he does not write checks and I should contact: Mr. Wallie **, Technical Supervisor, he writes the checks. On 2-23-2010, I called Mr. **, ended up with his voice mail. I faxed Mr. **, explaining everything. He did not respond to my Fax or call.

I went 10 days without TV in the beginning. I have have spent numerous hours passed from one person to another. One Tech frankly told me "Charter never pays back customers, even if they are right". I look to you that these people are not above the law. I want my $182.00, I had to pay Sears for something Charter two techs should have known about.

I had to have this carrier because my building uses them and no one else, so after reading advertising to bundle for TV, phone and internet for $99, I decided to go for this deal; it was cheaper than what I was paying. When I placed the order, it then became $157.99 a month. Now I receive a bill for over $385.46 and everything is listed separate, not bundled. When I called, they told me they charge for a month in advance.Well, they did not tell me this when I ordered the service and I have no contract stating this, nor do they have a signature from me about this.They are falsely advertising and I cannot pay this. I paid $160 thinking I covered my bill of $157.00 that was quoted to me. I only get social security once a month and this is impossible for me. Please advise. Thank you

Charter one is constantly applying overdraft fees to our account when we haven't gone overdrawn. In the last two days, (Feb 2nd and 3rd 2010) we've encountered $312 worth of fees. I'm so outraged that they keep taking our money like this. Their online statements are never clear about what is available. We have put cash into this account and tried to make some purchases two days later and the money has been "held" until we make the purchases and for each purchase they charge is $39.

I'm not adverse to overdraft fees if I know exactly what they apply to and are clear. But these people are charging us through the nose at the end of every month when we are trying to do our best to stay afloat. They are not willing to budge on any of these unjustified fee's and if you look at our statement, there are two fee's for $156 each in the last two days and I don't even know what these apply to because we weren't overdrawn until they applied those fees. I'm so horrified.

Can these people legally rip off innocent people like this? They are robbing their customers. We admit that we are struggling anyway in these economic times and these people are truly messing us up. Particularly when we have a baby on the way. I've emailed them with no response. My husband spoke to three different people on the phone yesterday and they have no power to help him. We've been told that one of the managers will call him back, but we are not holding our breath. I've never encountered such a lack of professionalism. I suck it up and incur the fee's when they are justified, but this is not justified. Should we take it to a small claims court?

Today (Feb 4th 2010), they've taken a further $117 to cover the purchases we made before we realized they would take $312 of our money and caused us to be overdrawn! So they've stolen $429 of our money in three days. We've had to borrow money from friends to cover their unwarranted fees. We aren't alone, Google "Charter One Bank Complaints" and I see many others have gone through similar and in some cases worse with this bank. Do not bank with them and if you do have an account, close it and move elsewhere before they scam you like this. We have had to borrow money from friends to cover unjustified fees and they are STILL charging us even though we had $500 wired straight into our account yesterday. I am pregnant and this is stressing me out. It's not good for my unborn child and it's causing my husband and I undue stress.

We switched from DirecTV to save money. What a joke! The DVRs kept breaking down and over a three month period, the techs spent about 20 hours repairing and replacing equipment and rewiring what they messed up.

We moved out of state and I erroneously paid an extra month of service. That was in September of 2009. As of this writing, it's February 2010 and I'm on the phone for the 15th time demanding my $130 refund. I'm still being lied to, every time I call, they give me another excuse why they aren't refunding me my money!

I asked for the legal line and a clerk named Heidi disconnected me. I called back and asked to speak with a supervisor. This clerk was polite, but he left me with a ringing phone that no one picked up! Each time I call, I have to go through their customer service protocol which takes at least 15 minutes each time. I am disabled and this is very hard on me emotionally, as well as financially!

Charter Communications is a complete mess. They are ripping off everyone--just plain stealing and then they just don't care about their subscribers. I have had my bill raised falsely, and I was lied to and given broken promises, etc. The list of my complaints against this company is just too numerous to list. I have read these other complaints on this site, and many are also the same issues I had with them. They are a monopoly in my area, and there is nothing we can do about it.

There are people there who should be prosecuted by law and sent to jail for what they have done to me. They are the worst set of people I have ever dealt with in my life. They are just pure criminal! They have us by the throat, and they know this. I plan on taking them down, but I can't do it alone. If we all band together somehow... We need a solid and forceful class action lawsuit against them.

They have had given me false and misleading information. They have used bait-and-switch tactics. They have charged me more than I was told. Yes, they have caused me economic hardship with their verbal lies on their pricing, and when the bill shows up, it is different from what I was told.

Charter Communications Stole over $300.00 from my financial institution and is now trying to charge me over $300.00 in transfers fees when I legally took it back.

In July 2009, I had made a payment to Charter Communications online as I do each month. After making the payment, I had noticed that my bank statement was showing that Charter had processed three (3) times the amount that I had authorized. I had immediately called Charter Communications to resolve the issue at hand. They explained to me that there was a glitch in the online system that day and had admitted the mistake.

They then said that the monies would be returned to me within five (5) working days. No way!. They took my money fraudulently, and I wanted it back now! They turned me over to a supervisor who then told me I would have it within twenty-four (24) hours. Now, this was in fact in Charter Communications notes, because not only had Charter's crappy customer service representative read it back to me (days later when I complained) but it had been read back to me in person at one of the sites I had visited in person.

Now, mind you, as soon as I completed this communication / agreement with Charter, I called my bank and filed a fraud claim against Charter Communications. The bank did whatever they do in contacting Charter about the fraudulent act, and on their end, it will be doing whatever necessary action needed to get the monies returned to my account that was fraudulently taken. Charter never returned the money. So at the end of ten days, my bank took the money back which was within my legal right. Charter is now trying to charge me over $300.00 in electronic transfer fees, returned payment fees, and standard(?) transaction fees.

By the way, a total of three (3) payments were taken by Charter Communications. I had taken back two (2) payments. Now I have written letters to Michael J. Lovett (COO & EVP), Neil Smith (CEO), Charter Communications Complaint Assistance Unit, Charter Communications Division of Consumer Services, and California Department of Consumer Affairs. Now I will be writing CNBC's Bill Griffeth who had interviewed with Neil Smith at one time live in St. Louis.

None of the above had responded to me to date, only the collection agency (Credit Protection Association) wanting money from me that I do not owe. They too keep very bad records. I responded to the collection agency within 5 days of receiving the collection notice, that I dispute the validity of the debt. I received a second notice from them. I called them, and they had in fact received the dispute letter from me and that I will need to wait. They haven't decided what to do.

3) Ignored possible damage to your credit. "

Now, I've got to write about the Fair Debt Collection Practices Act. I'll be writing one more letter to each of them. Drop or I will sue.I gave them all 30 days to respond. I have heard nothing. By the way, I even received a merchant letter from my bank explaining the fraudulent activity on my account just in case any derogatory credit reporting goes on.

I had two installers scheduled for 3PM, to install the bundle package. One for phone, and one for the internet and cable. The phone guy arrived over an hour early, which required that I get off early. I left work early, and made it to my house in about 30 minutes from the call he placed to let me know he arrived early. He walked around my town-home, and said he could not find the wiring. After he left, I called customer service to see if I could talk to his supervisor, because the installer did nothing, and left pretty quickly. I found out at that point, that my second installer had been put on hold, and was not coming out. I was hoping the second guy would be able to find the wiring the first tech could not.

The rep told me she would have a supervisor call me, because she did have record that cable had been provided in the home previously. About an hour later, a supervisor arrived at my home, with no phone call. He found the cable with no problem, but he did not install it correctly. He ran a cord to the TV in the basement were the wires are, and told me he would have someone come out on Saturday, but he had to put me on the schedule for Tuesday, and he would do a manual reschedule, and send someone out on Saturday.

Saturday came and went, and no one arrived. I received a request to confirm a 2 PM appointment for Tuesday on Monday. Since it was never a good time, I rescheduled for Saturday the 16th. On Tuesday, I received an electronic all to confirm my appointment for that day at 2PM, referring to the appointment I had already rescheduled for Saturday the day before. When I called Charter, they indicated that I had the phone scheduled for Tuesday, and the cable scheduled for Saturday. How that happened, I don't know. I told them that was incorrect, so I needed them to combine the two at the same time. I was told then that the phone could not be processed on Saturday (something the visiting supervisor never indicated), and Saturday would be a cable and internet. Ultimately, I had to reschedule the phone for Thursday of this week, and will have to find someone to be at the home for me on this day. The Saturday appointment still stands, but I do not trust that they will come out at all.

The damages include loss of work on the day the installer arrived early. I had to extend my daughters cellphone service at the high rate, since the home phone would not yet be installed. I still do not know if they will make the next appointment. I was very uncomfortable with the cable supervisor arriving unannounced, when he was supposed to call me, per their customer service office. That was very uncomfortable for me. I should have received a call before he arrived. I had to reschedule quite a few things.

I agreed to purchase an installed HD cable box. First visit wrong equipment; second call a few days later, no tools and he wanted to borrow mine. Next three appointments--no shows. TV and associated equipment disassembled and I'm waiting for their return.

I received a coupon for free movie on ppv. I tried to redeem on line and I never got free movie. Called customer service and they told me it would be taken off, and I have never be credited for the movie. Also, I own my own modem and they try to charge me a lease fee every so often. If I had a choice, I would leave Charter. I never had problems with Charter until about two years ago. Terrible customer service.

Charter has no competitors for cable service in our area of Northern Nevada. That probably breeds the apathy but their "call centers" are all over the world. A few months ago we "bundled" phone, internet and cable at a savings over a separate phone carrier (Verizon). The installation went well but the billing was not as agreed. After several attempts during which the new Charter phone service FAILED, and over the course of several hours, I was able to get our billing corrected but the 24 month "lock" on the fee was reduced to 12 months. The whole thing was a bait-and-switch. Recently, Charter has boosted the internet thru-put rate but the internet and telephone service have been extremely unreliable. Phone calls (important ones!) are being missed and those are not even routed to voicemail - - they are just lost. That's unacceptable! Calling for help is an angering and frustrating experience. Switching to DISH or some other satellite service is not an improvement - - neighbors with those services are off service about as much as Charter. DSL for internet is not an acceptable solution. Competition would be a great solution but the market is too small. Why write here? Someone MIGHT read this post whereas a call to Charter just raises my blood pressure.

I had problems with my telephone services and I call Charter Services to come out and fix my telephone it took them 3 to 4 days to send some one out here to fix my phone, when the guy came out he had no ideal what he was doing, but he had to do something to verify that he had been here. After he left the phone still did not work, so I call them back and they gave me so much problems so I call Mr. W to come out and fix my phone, he charged me 145.00 to redo all the thing that the young man did not do to fix my phone. All I asked for is for a refund of my money that I had to pay for getting my phone fix.

Last week we had an outage in clarksville, Tennessee and we had no phone or cable service. Phone service has been restored and cable service has been restored but we can not get but one channel on television and remote or Tv will not allow us to change channels. We waited until after Thanksgiving to contact support services. After following steps provided by support services which was frustrating since we are seniors with medical conditions and it meant getting on our hands and knees to reset the power button and unplug the cable box.

Support had lots of patience but was unsuccessful in restoring our choice of channels. We were told if someone came out there would be a charge. We can take our remote into the office and hopefully have this problem corrected. I work in Nashville and hours of operations are not open when I am in town. My husband has been diagnosed with cancer, is 67 years old and I guess he will need to locate this office support service made reference to.

We were told Cable does not have a phone for customer contact. I guess that means they do not want to be bothered and customer care is not something they wish to subscribe to. I feel we should not be charged for the days we have had no selection of channels and if such charge occurs, we are making payment on their non-functional equipment due to no error or fault of customer.

Due to lots of technical issues over the course of one year with Charter's service, I decided to cancel them and go with DirecTV. Charter's service was bad and every other month our cable or internet was out. We were told everything from our equipment was bad to there have been known issues in the area for quite some time. I was tired of not having service.

On 07/22/09 I went to the local office and cancelled my service upon which I was told I would receive back $19.06 for overpayment. It would take 5/6 weeks for processing and getting my refund. I never saw it so on 09/25/09 I called the 800 number and spoke to Michelle and she told me to go to the local office and tell them that I had not received my refund. They could not do anything for me until a comment was posted on my account.

I called for follow-up and was told that my refund had been processed in August and I have received it. I told them I have not and they changed their story about processing time and I should go pick up my check at the local office. I went there and was told that refund checks do not come there. I then called back the 800 number and after an hour of being run around the gave me a reference # (which come to find out later was a meaningless number because they cannot pull anything up with a ref number) The number I was given was AM9463125.

At 530pm 10/15/2009 I spoke to Don at the 800 number who told me that a request to send me a new check was completed on 10/02/099 and guess what.. It would be another 5/6 weeks before receiving my new check. It is now 11/26/09 and I still have not received my refund. I know that it is only $1906 but it is my $19.06 and considering the bad service I received I want it back. I don't look for it though and am weary of contacting Charter. The local office and the 800 do not correspond with each other and do not know what the other is doing.

Over the course of the final year with them and the many service calls made to them they had cancelled at least 3 appointments and noone called me. After sitting home all day. They said that there was a known problem in the area and they can cancel appointments due to that. But on 2 of those occasions my service still did not start working and I had to wait anther 4 days for a technican. They cancelled the apt. not me and would not even try to get anyone out sooner. I still have yet to receive my over payment of $19.06.

Charter Communication is the only cable provider in the city of Alhambra. I had no other to choice to contract Charter Communications for my cable services. For many years I had substantial services. The cable line leading from the "street" cable source to my unit was old and damaged. In result, I could not watch multiple cable channels or have high paid internet. I was paying for a full package and was not getting the services that I paid for. I made multiple ticket request for the charter techinician to replace the exterior cable line, but noone came or Charter Cable made any adjsutment to my bill for lack of services.

One technician came to my apartments and stated that I would not receive a good reception until Charter Communication replaced the exterior cable wire. The signal was not reaching my apartments. I did not want to pay for services that I was not getting. I was charged more than three hundreds dollars for services I was not receiving. I now have Satelite dish and have no problem with my service. I want my money to be reimburse for no service provided to me. Or at least for Charter Communication to retract their billing charges against me.

We have been having trouble with service for over a year. The internet speed is less than half that it should be. It locks up and we have to call them to reboot the service every other day. The picture tiles on the television. The phone only works half the time.And the fax machine won't work at all. They send service men out several times.

They ran a new line to the house. They said our modem is defective and they installed one of theirs. Neither corrected the problem. The last tech that was here said there is a problem in our area. They say they are going to fix it but they do nothing. This is the only cable service in our area or I would have changed a year ago.

They are charging me for service that does not work. They are charging me for repairs to their system and to change my equipment that has nothing wrong with it. We a identity theft issue we didn't know about for several day because our internet service was out. I have not payed the current bill because I hope it will help bring some help.

Were unable to fix, repair, adjust, return calls, for over mone month. Everyone I talk to were unable to understand English, unable to understand the troubles with both tuning adapter and cable box, all calls to the service dept were lost of time. Im am still down most of the time for over two months.

I ordered charter services for my home. Their service person came out on 9-3-2009 and connected cable tv, phone and internet service. While connecting my cable service they connected a box to my tv ( sanyo 42" hdtv) as soon as the box was connected the picture on my tv went out, the service man tried several codes and couldn't get it to work, so went out and got another box and hooked it up.after hooking up the 2nd box and the picture did not come back on, the service man called the office and told whoever he was talking to that they would have to force the tv on. The picture came back on, While he was sitting up internet the picture went out again, he called the office again and they forced it back on again. It stayed on a couple of days and went out again. I called charter about the problem and they sent another service person, that person could not get the picture back on.

I called charter repeatedly and they send another service person, they saaid they were installing a hd box because they said it would work without a higher priced box, they said they wwould let us use the box for 4 months free. we allowed tem to hook up the hd box, but it did not correct the problem, the service person put in 6 codes and he said he couldn't get it to work. The next day they sent another person out with another high defination box. I showed him the box that was installed the day before. He said it was a wasted trip. A few days later the service man and his supervisor came by, nothing was done to correct the problem. The next person that came out was a tv repairman out, he told us he tought the sending unit of the tv wasn't working any longer, and he was going to call and tell the cable company and check the price of the part. Today 11-6-2009 Charter communications called us and told me they were not going to do anything to fix the problem. I have had the tv for about a year, and prior to this we had never had any problems with the tv.I also have the wire mantiance plan that should have covered any damage that accurred.

My truth in lending statement said there may be an early termination free if I pay off my line of credit early. It didnt specify that I would be charged any specific amount, or the the time required to avoid an early termination fee. I paid on the loan for two years, and then refinaced my house paying this loan off. I was socked with a 350.00 early termination fee that they refused to waive. They sent me a letter that said dear valued customer. It should have said Hey sucker! Needless to say I will no longer do business with this entity ever.

Charter claims they do not have and will not publish these channel listings. I maintain this is a ruse to get you to rent their cable boxes. They don't even want the general public to know that you can receive HD programming from your cable for free (by government mandate!).

Each time Charter has called me, I was assured that my number would be placed on Charters do not call list.
The most recent call was today, 6:13pm, 10-23-09.
Last night I contacted ATT , my cellphone carrier, and explained the situation.
For some reason, ATT cannot locate any records showing incoming phone calls from Charter, (thats very strange).

Fortunately my cellphone still shows record of some of the calls from Charter.

Charter Cable knowing sells/rents DVR's aka Moxi Boxes that don't work. They refurbish old boxes and install them. They go out a month or two later and you have to wait days for an appt to get one replaced. My last one lasted one month. How can a company that has a monopoly offer used boxes that don't work. This is a scam...My bill doesnt get adjusted when I don't have access to my TV for days and they make me wait hours for a reparir man and sometimes they never show up that day.

Charter is the only cable company offered in my area, so we're stuck with them even though they provide overpriced and unreliable cable and internet and horrible customer service. They lied and said they'd soon have phone service in this area, but it's never happened. Their bills seem to be randomly generated, as the amount varies by as much as $65 from one month to the next, even though my services have not changed and I have not ordered any pay-per-view or other special items.

I was promised that my bill would never exceed $98 per month, taxes and fees included. Yet it has always been more than $98, and has even been as much as $165 to $170 per month. It's not surprising that their "local" office, which is nearly 30 miles away, does not list its phone number. To speak with somebody at that office, you have to drive over there.

Charter has caused me untold stress and economic hardship, as my only income is a disability check but I'm home and bedridden a lot so I cherish having cable TV to keep my mind off pain. Unfortunately, I have had to sell family heirlooms to pay cable bills of more than $150 per month. Charter never gives me a reasonable explanation of why the bills are so high and why they fluctuate in amount from one month to another.

My husband paid all of our monthly bills on March 23, 2009, on-line, including Charter Communications. Around 1 April 09, I received a call from Charter saying I hadn't paid my bill. With Charter on my home phone, I called my husband on my cell to confirm he made the payment. "Yes," he said. I call my bank after hanging up and they confirmed the amount came out but Charter had not claimed the check. Sounds simple, right? Bank suggested I cancel and reissue. Good idea. Called my husband, he wanted to walk the check in to a local office, deal with them face-to-face. Check was walked in four days later for $475 (March & April); checked cleared the next day. The following weekend, a tech showed up on my doorstep saying I bounced a check and they want my equipment. I argued for a minute but he's obviously at the bottom of the ladder. I gave up the equipment and looked for other service, which I found for a cheaper price. But here I am, in October, SEVEN MONTHS AFTER THE FACT fighting a collection agency for INSUFFICIENT CHECK FEES charged by Charter. They will not listen to me. I called Charter no less than 10 times to attempt to explain but their "people" don't understand.

I originally resided at ----C and relocated to ----B in the same apartment complex in April 2009. I have been a customer of Charter Communications since 2003. There were errors occured with billing after I transfered and I was charged equipment fees and moden rental fees. I had called Charter Communications more than six times in the past 5 months and just was not able to get everything squared away so today I went into its local office.

Katherine at the local office took a copy of the documents I had with me but refuse to give me any receipt or my account print outs to prove that I was there. So I took a photo of the office counter / window to prove that I was there and then she threatened to call the police dept because I took a photo of the counter. I waited at the counter for her to call the police dept as she claimed she was going to for 5 minutes and then I left. Charter over charged me $24 still as of today for a modem or equipment that I do not have because their technition took them and I had provided the technition's signed receipt to customer service and Katherine at local office today.

I canceled my account in February of 2009 and 7 months later am still getting the run around about the $150+ they owe me.

When I opened my account sept 08 charter asked for over 200.00's for a deposit, I was told if I ever left Charter i would have my deposit returned to me in full. I Moved July 09 owing no money i even have a bill stating 0 balance sent July 28th 09 over 2 weeks after my move, I also returned my equipment on time...now I cannot get my refund i keep getting the run around, it is sept 14th 09 and still no refund what should i do i need this money, does anyone have a suggestion! WILL NEVER USE CHARTER AGAIN AND I SHOULD CHARGE THEM INTEREST ON MY HELD MONEY.

trouble with cable tv for months - res9olved temporarily online until last week. since 9/2/09 techs have been out three times. this morning the very amicable tech apologized, said he ran out of time, and suggested I call AGAIN to schedule ANOTHER tech apt. now I have been on hold (which I was NOT told I was about to be put on) for 10 minutes and counting. This new person says they are sending a "line tech" today and is CONFIDENT they will fix it. hmm

We moved from MN to TX in Jan, 2009 and had a balance refund due us of $50. We have yet to receive the refund and have been told several times that we should receive in 6 to 8 weeks. It is now 7 months late.

I called to have my internet disconnected on 08/17/09. My last bill was from July thru 08/17/09, so I should not have owed any more money. They disconnected my service on 08/17/09. I verified that at Charter.com on 08/18, but I had a balance. When I called to ask why, a CSR (from India I believe) told me I had not returned equipment. I told them that I did not lease the equipment, it was mine. He verified that and said the balance would be taken care of. Charter actually owed me $3.00 after the charge was taken off.

I have called 3 more times plus did an online chat with a CSR. I have been told that in fact the equipment was not leased and the charge would be reversed. That's been over 2 weeks. Nothing.

I chatted online this morning and this CSR told me the form had been sent to the local office for review. I asked for a supervisor's name and phone #. She said she didn't have one to give me. I told her never mind, I'll call the local office. I had cable with Charter about 6 years ago.

Found out about a year later that I had been turned into the credit bureau for unreturned equipment. I hand-delivered the box to the Rockett, TX location and had a receipt to prove it. But it still showed up negative on my credit bureau.

I had services with Charter for one and one half years. I set up disconnection and equipment removal for 2 days prior to a recent move 30 minutes from my previous location. The technician came and picked up the equipment, but failed to report the pickup. The resulted in a 223.00 USD charge which was "resolved" by 5 or 6 customer service representatives. This error was not corrected, and this was not brought to my attention until I recieved another bill from them requesting payment for the 223.00 USD.

I was told repeatedly that this issue was resolved, but now I must complete part of the technicians job for him.

This company has bungled my cable TV four times. I pay premium services and they have yet to work properly. I asked that voice mail be removed from the phone services and it has not been removed from billing. Worst, they charge $1.79, which they do not disclose to customers on a call. They operators cannot spell, can't find names in the directory and I get better lucky using the Internet.

From 7/30/2009 till now, the extended cable channels will go out from around 5:30 pm and won't come back until 8 am or later the next day. Called Charter, sent service person out, changed some connectors, said nothing wrong with the cable inside the house. The problem will disappear for two days and come back. I tried to tell them it is their problem, but they don't want to listen. When I call, they just schedule appointment for me. I can't even talk to a technical person.

In May of this year, my local Charter office in Eunice, La. lost my check for $124.87 (for two months' payment of internet services). The payment was mishandled by a Charter employee at a Charter drop-box.

Needless to say, I was subsequently disconnected.

When I called the 1-800# to complain, they refused to relay a message/ connect me to the local office (about 20 mi away from me). The only instruction I was given by Charter CSR's were TO STOP PAYMENT AND PAY WITH A DEBIT CARD.

I did as instructed by Charter, and soon my internet was up and running..

I also complained to the local BBB (mostly about the rudeness of the CSR's', lies I caught them in, and their refusal to help).

The local office (Eunice, LA) responded promptly to the BBB's contact, and was kind enough to give me credits for my troubles -- I forgot the exact amount, but was over $100 and enough to cover at least two months' service.

NOW...

I just received my July billing statement. CHARTER apparently found the check, and either did not disregard this check, treat the May check as a STOP PAYMENT CHECK, or otherwise decided to try and RUN it thru even after returned by my bank.

On my July bill, there were a total of $149.82 in adjustments, taxes, and fees ($124.87 for returned check, $20 NSF fee adjustment, 4.95 processing fee) relating to this.

My current bill -- of July 18 -- says I owe $129.87 ($149.82 for the check fiasco, minus credits considered from previous statements), when I actually, should still have a credited amount left from the BBB agreement.

This afternoon when I called 1-800-GET-CHAR, it seemed that every CSR had a different story, or excuse, or ledger.

One CSR swore that I attempted to pay a bill of $250 in May, half with debit card, half with check. Another was trying to convince me I owed Charter almost $300.

With the four CSR's I spoke to, none had a consistent explanation; some didn't even have consistent numbers relating to the bill.

At least 'Roger', the Tier II guy, agreed that with the May debit card charge, all payments were up-to-date. He acknowledged the $100+ in credits given previously thru the subsequent BBB complaint.

However, he said that once the check was in their hand, they had every right to process it at whim-- even though a Charter CSR in May told me to stop payment on it, and even though Charter had a record of my bank stopping payment.

Plain and simple, these adjustments need to be taken off my statement, as it would be nothing but a cash grab for Charter. I was up-to-date in May. June, July's payments are covered by credits given after I complained to the BBB. This amount on my bill is not for any services rendered nor prepayment for future services.

And to top it all off, after instructing me to stop payment on the check, Charter informs me that they will no longer accept checks from me.

From 6/28/09 to current date (7/16/09), cable service goes out every night at the hours of 7:30pm to 11:00pm and does not come back on until sometime between the hours of 7:00am and 8:30am. I have contacted Charter Communications daily about the problem, and as of this date, the problem has not been resolved. Note this is the only cable service available in my area.

This is the 2nd month in a row that we have received a bill for $200. Last month's bill was $207.70, because when my husband and I got married, we combined my Charter Telephone and internet with his Charter Cable and between all these charges they call "upgrades" we ended up with a $207.70 bill. When we bought a house and asked about transferring, and how much it would cost, they said the cost would only be an additional $29.99 plus any equipment changes, additions, fine. That's okay and reasonable, until we get a bill two days ago with a balance due of $197.94. There is a transfer fee of $166.73. No itemization or anything.

When I called to find out what the problem was, while in the midst of my explanation and my amazement that anyone would think it reasonable to charge over $400 over the span of two months for cable, telephone and internet, I was put on hold and got no response from the Customer Service representative to my problem. After about 5 minutes of dead silence from her end, I hear her come back on the phone, her keyboard clicking in the background. She basically breezed through some explanation which didn't address my concerns and said she requested a printout of the bill which would print on July 15th, two days after this bill is due for payment. I said that wouldn't help and I simply could not believe that anyone would find it reasonable to pay such excessive charges over the span of two months. She seems to have disconnected me and that's where we stand.

I guess I will have to go, yet again down to the local office and find out why we are being charged such excessive fees. Cable companies need to answer for such excessive charges and reimburse their customers. I have never seen such unfair charging as cable companies do. There is no benefit to bundling your services. No one should ever pay nearly $400 over the span of two months for any transfer of services. Excessive charges over two months of $207.70 and $197.94. DISH or Direct TV doesn't charge Cable companies.

I made payment via phone with debit. Charter cannot find it even though I have faxed proof that payment has been deducted from my checking account. I have spent countless hours, well over a week, with customer service agents (who are helpful but cannot resolve the issue) and there is no one you can contact anywhere about this problem. Charter has a serious issue with reconciling accounts. They will not even acknowledge the proof of payment has been received. Customer reps assured me service would not be interrupted and it is. There is no one to turn to. Never make a payment over the phone with Charter. We have no service after paying the designated $227.20 due and received by Charter.

We have a huge problem with Charter Communications. First of all, we got the "faulty wiring insurance" when we first set up service. We own the building we live in. There are also other apartments, and the people that we FIRST talked to on the phone that sold us the insurance, said that it would cover the entire building for faulty wires out to the street. Then we had problems with the old cable being able to handle or phone/internet/tv bundle.

They came and tested the wires and said they would have to redo them, they checked everything out and said all the wires in the building were bad and would have to be redone, and that our insurance would cover it, but because it was a big job, that they would rig up the wires (which cut off a bunch of other wires to other apartments and such. they knew it cut them off but since the apartments were empty the techs said they would come back and fix what they did) and ran the cable haphazardly and said they would come back.They even told us that it wasn't entirely fixed, that it needed to be replaced out to the street, and they tested the signal and it was better but not great. We were doing renovations and so it only made sense, and the technicians agreed, that they would come back when all the walls were open so it would be easier for them.

They said they would get back to us, and about a month went by, and nobody called, so we called charter and they told us that it wouldn't be covered. The reason being, that we wanted Charter to rerun the wires when everything was fine. We said, No, everything was not fine, they are supposed to come back and fix what they did, and make sure all the other wires are good. We tried to explain the situation and finally they said, it's fine, and set up an appointment. They never showed to the appointment, and then this really nasty lady called and said that nothing would be covered by the insurance. I was driving when I was on this phone call, and I had to hang up on this lady because she was just arguing with me and not listening to him at all.

About a week later another lady called Brandon and she listened to him and agreed that indeed the wiring would be covered with the insurance, and she set up the work order. When the techs cameout he confirmed with them and they said, yes this is our fault, the wiring is bad, etc. and you will not be charged for it. The only thing we had them do extra was ONE extra outlet. Now they are trying to tell us that they replaced 10 extra, which is just not true. And we found out that we WERE charged for it after the fact. Nobody notified us of the charges. In fact, the techs and the person that called us directly before they came and did the work told us that we would not be charged for the rewiring. The only notes in the account, we found out later, were written by that nasty lady that called, obviously to screw us over and make it look like this whole wiring thing is our fault.

Now nobody can go by anything except what the notes in the account say, and what I dont' understand is, WHY can't anybody talk to the LOCAL TECHNICIANS that actually know what the hell is going on here? They would be able to confirm everything that we are trying to explain to the people on the phone. I talked to a supervisior Jeff, and he informed us that we would be charged the $120 because the insuance didn't cover the building wires, only the wires on the outlet. Why the hell would we get insurance for that?

They told us when we first got the insurance that it covered our wires down to the basement and out into the street, but as soon as they go bad, they want to charge us for them. So the insurance that they sell, doesn't even amount to anything. You pay extra money every month, for a FALSE service guarantee. And this Jeff supervisior informed us that he would rather charge us the $120 and LOSE our business completely. We currently pay Charter $130 a MONTH, not to mention the other tenents in the building that have Charter. The storefront we are renovating downstairs we were just about to set up a BUSINESS account for phone and internet as well. It's just bad customer service, false advertising, and lies.

So Charter would rather lose hundreds of dollars of sales per month in order to screw us over on replacing some faulty wires that is Charters fault in the first place? It doesn't make sense from a business or ethical viewpoint. I've already filed a complaint with the Better Business Bureau and am about to cancel Charter services. What really blows my mind is that this Jeff supervisor would make that sort of a customer service/business decision, when it is going to end up costing Charter so much money? What is the world coming to? I own two businesses, and I would never do this to my clients.

We have had Charter for a year and half and have had problems. We have the whole package with phone, cable, internet. My mom lived in the same house with us so we had charter put in a phone line for her, it worked for a couple of days and then on a Friday our phones weren't working so we went to the local office who said the problem would be solved shortly. My husband and I left for the evening only to find out they didn't fix the phone and when my mother tried calling 911 for help the phone didn't work. her caregiver had to leave my mother go outside to get cell reception to call 911. my mother died. Charter took no responsibilty for their problem. claimed they would compensate me somehow but all they have done is harrassed me.

So now I called made a payment arrangement on a Thursday which allowed me until Monday to take care of the bill but low and behold on Friday morning they had shut off the service. I called and the reps told me that they couldn't guarantee service and would not restore the service until I paid it in full. So I asked for a supervisor since I was told one thing and they did another. well after 30 minutes no supervisor so I called back and went through the process again and again asked for a supervisor.

boy did I get one. He was the worst rep. they must of had. right away he started playing hard ball with me. he asked for the account number usually they take the phone number. so I looked it up and gave it to him, I asked if he needed the last 4 of the ssn and he came unglued and said I was stealing my husbands ssn yet I was on the account with him. So I explained the whole situation with him and he point blank said he had no intentions on helping me. So I asked him why did the other reps make arrangements with me and they did not keep them he then called me a terriost and proceeded to shout at me telling me that calling and questioning them is a terroist act. It was awfull. I started to cry and then hung up. Consumer beaware you could face the same harrassment.

they destroyed my yard, caved in my sewer line, and stole mulch from a neighbors tree to try to cover it up

approximately 5000.00 in yard and sewer line work. i have pictures and a sherrif's deputy who witness it. it was truck number 6324ww

Its like big companies that take advantage of the small companies and I thought there was a law against that. There should be some guidelines put in place to get this under control. There customer service is horrible and once again you are forced to use them so you have to put up with it. They dont have to care about you as a consumer because you dont have a choice.

There needs to be something done!!