Cablevision

I have 3 cable boxes - 2 of them are DVR, and 1 is regular. The regular box is about 4 months old. It takes a solid 5 minutes before anything even comes on my TV screen when I hit power and another 3 minutes for it to change the channel. 1 of my DVR boxes, which is maybe a year old, pretty much pixelates and freezes on every HBO channel. The other DVR box has a random gray screen that states there is a signal loss every hour or so that lasts about 5 seconds.

About a month ago, my husband and I had DVRed a movie on the HBO channel. When we went to watch it on the DVR, it skipped and pixelated the whole time. Fed up and disgusted with the horrible service, I called to speak to a manager. Not only was their TV service horrible, but trying to talk to them over the phone was impossible due to a crackling in their phone line! I was told I should not have erased the movie off my DVR and that I assumed they would not be able to fix it on their end. All I asked was for them to waive the $4.00 movie fee, so I could watch it on demand that night. He told me "No, all I can do is tell you the next time it's airing on TV."

What's the point in having a DVR box that I pay $10 extra a month for, when it doesn't work and they aren't willing to do anything about it? I have to wait another week to watch a movie I already DVRed?

Tonight, I called to cancel my phone line. Not only was this employee rude but spoke over me, when all I wanted was my phone line canceled. She argued with me that my services were not working because it was 2 years since my last maintenance done at my house. So she pretty much said that Cablevision has such poor quality in their wires that they don't last longer than 2 years? Then when I told her I was canceling and switching to Verizon, she argued with me about my husband being the primary name on the account and that I had to call back to cancel. I put my husband on, who was standing next to me. She put me on hold and never explained why. After 10 minutes of being on hold, my husband was also fuming at this point. He was told our phone line was canceled.

I am just disgusted in the way Cablevision employees speak to their customers. I was in customer service for 10 years, and I would never speak to someone the way these 2 people did. The fact that I had to yell and get upset because she refused to listen to what I said is just horrific, and they should be ashamed of their selves.

I called Verizon and switched my services and will never return to Cablevision.

A few weeks ago, I made a $90.80 triple play deal, which was a promotion through phone and paid the rep at the very moment. It was ironic but lucky because the very next day, I received an optimum promotion flyer and triple play was labeled at the price of $75.00. Then, I inquired about the offers on the flyer. At the same time, I found out that the triple play that I had ordered cost $105.00, which wasn't the price that we had agreed upon.

After more than half an hour of arguing, I decided to cancel the deal that I had made. A few days later, a manager from Cablevision called up and asked the reason of me canceling the service. The manager was very friendly to me and apologized for the mistake. At the end, we made a deal for a triple play package at $85.00. Then, I scheduled an installation appointment on April 26th, 2012, at 8.00 am. The tech did come but didn't install anything due to technical difficulties that needed his supervisor's approval, which was fine with me. Then, a tech rescheduled my appointment to April 28th, 2012, 11:00 am and needed me to have everything ready for him.

According to the tech, it's dangerous to climb up to the roof using his stair, which was understandable. Therefore, he needed to climb to the roof via the fire staircase located next to my neighbor's apartment and access to basement for wiring. On that day, I had both of neighbors waiting for him to show up and he didn't. I called up to the support center for explanations and realized that my appointment had been rescheduled for the next day without any of my acknowledgement. The female rep was very rude and reckless. Not only that, she also made up nonsensical excuses to me. This was very irresponsible. They wasted my neighbors' time and mine. Eventually, I canceled it.

Cablevision billed me more than double than the agreement. It's been over a year and no resolution. I spoke to numerous reps and could not get in touch with a supervisor. Very frustrating!

1/20/12: I upgraded to DVR+, picked up brand new, never been used Samsung boxes for the service. 1/22/12: Scheduled recordings were not recording and the ones that did record could not be viewed. 1/25/12: I logged my complaint again after I complained on the 22nd. 2/13/12: Amos in customer service offered me a credit from 1/22/12 until the problem is resolved. He said I should exchange boxes to see if that fixed the problem.

2/24/12: I picked up different new boxes and returned the old ones, got home, same issues were happening. 2/28/12: I called Shaniqua in CS who set up a service appointment for a technician to come out. 3/6/12: Technician comes and changes line from house to box outside. They come again at 4 a.m. leaving the truck running in front of our house and making noise for the whole neighborhood to wake up.

3/7/12: The problem is worse. TV is playing wrong shows and DVR was not working at all. 3/7/12: I spoke with Orlando in CS who put me through to a manager, Daniel, who advised they would credit me for $16.43 for the DVR+ service only (They would not credit my entire cable bill because regular TV was working. I explained that people have DVR because they don't watch live TV but he did not care).

4/3/12: I noticed my bill was not credited. I called Jasmine in CS who advised she confirmed a credit of $16.43 was supposed to be put on and she promised she would take care of it by the next day. 4/4/12: I go to pay my bill and the amount of $16.43 was not credited. I paid my bill minus the credit of $16.43 that they promised. 4/21/12: I received my next bill which shows I am short $16.11. I called Phyllis in CS who advised that she has to get a supervisor to approve the credit (now a month and a half later after a manager/team lead promised/offered a credit) and I would get a call back within 24 hours.

I am fed up with this company and if they had Fios in my area, I would make the switch. I want Cablevision to credit me and to stop lying to the customers and advertising false things. Their DVR+ does not work and they are ripping us all off.

I needed to close my Cablevision account because I was moving. I called and followed all instructions such as paying off the balance, returning the equipment, etc. I was anxious to make sure that I had done everything correctly, considering I've had a few previous mix ups with Cablevision before. I even gave them my new address just in case of any oversight or billing period balances, etc. To my surprise (instead of getting a final bill), a letter from a collection agency is sent to my new address stating I have a delinquent account. When I called Cablevision, they had no record of me ever closing my account but strangely enough they had received my equipment! I paid the collection agency and decided to deal with Cablevision afterward because I didn't want a negative credit report. I called to complain and they basically still can't get themselves straight. I'm relieved that I don't have them as providers in my area, but I'm so vexed considering they could have screwed up my credit report.

I am dissatisfied that Cablevision's Optimum/Bresnan division is dropping KSPS from our local channel lineup here in Missoula, MT. This is the only public TV station we have access to. I will be switching to satellite services if they follow through with dropping KSPS.

My internet is just about useless. It is slower than landlines and I keep getting "server might be busy" when I try to connect to any sites. I just returned from Addis Ababa, Ethiopia. The internet there was terrible and yet it is better than what I got now!

My cable account is not secured for business, despite repeated complaints and concerns/calls. I have no access to my own printer and my Master Password has been accessed from outside of my PC. As a result, I have lost a great deal of money and opportunity. I think the fact that Long Island residents have two choices for internet and phone, primarily, from Optimum Online and Verizon, which requires laws that protect consumers from unwarranted invasion of privacy and intrusion and secured connections. Otherwise, these companies comprise a monopoly without consumer protection or recourse.

If there is a justifiable reason why others may have access to my computer, private emails and phone conversations, it should be stated in writing transparently or warranted on paper. Otherwise, these actions comprise a violation of Federal Laws.

My cable, telephone and internet services are constantly interrupted and when I call to find out what is going on, I get rude reps and no real explanations why the services get interrupted. Today, March 2, 2012, we have been with no services for about three hours now and the estimated time they say will take to correct the problem is another three hours. For the past few months, we get these types of update interruptions and I get no credit for it. The consequences of not having phone service is that my mother is a sick woman and if something were to happen, how would we call the police or an ambulance? We do not have cell phones and it so happens that our neighbors also rely on cable for phone services. This is really frustrating and we are sick and tired of Cablevision and we really do not have any other options because it so happens that our neighborhood does not have Fios.

I called to set up a new installation of cable, phone and internet at my apartment. Sales representative offered me the gold package which was similar to what I had been accustomed to. Upon finalization of sale, she had informed me that I would be receiving unlimited home phone, 15/2 internet self purchased router, Cinemax, HBO, Showtime, Star and Encore also including Encore, Star and Showtime on demand with 12 months free DVR for $123.70, plus tax per month.

Upon receiving my installation, I noticed there was no Cinemax and immediately I called customer service. I spoke to a supervisor (Mr. **) who said he was unable to give what I was offered and that the salesperson had misspoken and will be reprimanded. As I continued to rebut his statements, he said they would have to listen to the tape and call me back in 5-10 days, which they never did. I called Cablevision back today and spoke to John and his supervisor Irene, who both came up with the answer that it can't be done and that Cinemax had been offered to me but I declined it.

I switched back to Cablevision from Verizon FiOS and was promised a special rate to make the switch. I never received the correct services from the company. I would not switch back and pay more than what I already was paying for a similar service.

I am trying to establish a service. I paid off my past account. Now, they are telling me that because someone else owes a bill for where I was living, I can't until I prove I am not here and when I moved in but yet they do not accept NYCHA leases because it could be written. Like, are you for real? I explained to them that I moved in 2010 and NYCHA leases are typed and mailed to you. I can't not understand how that is not enough information and the reps are very rude when talking to you. Not to mention there is never a supervisor around when asked for one. I called three times, hours apart and still no supervisor is around at your services.

I've reported to cable about someone using my information. To get cable, I requested a form for fraud. I never received the paper. I'm asking that they please send the form I'm requesting due to the fact it's stopping me from receiving service when the bill I am responsible for was paid in full. Please help clear this matter otherwise I will take this to a higher authority. Thank you.

I can't say enough about how much I hate and am disappointed in this "technology". Please save yourself the time, watch on Hulu, Netflix, direcTV, do not use this service. It doesn't work and you'll waste hours of your life trying to get anything "fixed". Impossible. Awful.

I have had nothing but problems with all their services. The internet is not the speed that was promised by them and I am paying $19.95 for the boost plus and it's no better than the standard optimum online. The TV can't watch both boxes pixelate and skip and my optimum voice service is no better than cell phone service, chops in and out and makes hard to even use it I have four techs come to my home. During the first visit, the tech found that all of the connections in my home were loose and was told that it was the cause of my problems, only to find out that the problem were not solved at all. I still had problem with my services.

On the second visit, the tech replaced the modem and I was told that this would fix my problems and again no fix made. I called them again and had yet another service call and this tech came and replaced the cabling running from the side of the house. Again, I was told that it would fix my problems. On Saturday, the next day, after the last tech, it did not get any better. I was told that a tech would have to come out on Monday and check things. He had the internet working much better but he said that he would have to return the next day to check the cable on the pole to their tap. But he did not return to do that. All the techs had checked my line at their tap on the utility pole and I was told that it was all good. Their billing dept is not good at all. I was suppose to be on a welcome back promotion and after emailing it to them at the email provided by them, I was never informed that they never received it and were charging me the full package price. I think that I will be going back to Verizon.

Cablevision blocked Channel 4.1 (NBC HD) signal on Superbowl Sunday, Feb 5, 2012, beginning just a few hours before the game started and for the entire evening. All other HD channels out of NYC (CBS, ABC, Fox, WOR, LNY, PIX, NET, etc.) were available and seen fine. I have 1080 HD big screen LCD digital TV sets in each room working perfectly fine. I have Cablevision's Broadcast Basic Service for many years. This never happened earlier ever. I scanned/re-tuned all my TVs several times but 4.1 signal was unavailable all evening. The internal cable connections were fine and untouched for years. I could not watch the big game and the NY Giants won. Big disappointment for the friends and family gathered for the big event.

I called Cablevision and logged a complaint around 7PM Sunday. They said they will send over a technician on Tuesday. They had no other explanation as to why only 4.1 signal was unavailable. Cablevision restored the 4.1 signal sometime the next day (Monday), but the game was over. A big disappointment. I suspect that Cablevision knowingly blocked certain customers from receiving 4.1 signal based on the service level subscribed - to give preferred service to customers buying high-end service and those having Cablevision's proprietary cable boxes, as 4.1 signal was in high demand on Superbowl Sunday. Because I am subscribed to Basic Service, I might have been considered a low profit, low paying, low class customer and hence, unworthy to receive the high in demand 4.1 signal on that day.

Does this situation warrant a protest/complaint to regulatory authorities like FCC? What other options do I have as a consumer of a monopolistic Cablevision Cable TV service in my area? Any other legal options?

I've got two digital TVs. I don't need a digital box to get digital channels. I have only basic cable. I had Channel 4.1 (NBC HD) last week and now it's gone. I still have all the other HD channels out of NYC (CBS, ABC, FOX, WOR, LNY, PIX, NET, etc.), but NBC has vanished. I've been on hold for over an hour.

Computers keep on going down. My business, Woodlake Village Leasing office, is dependent on the internet and IP phones and Cablevision keeps on coming down, but cant seem to find the issue.

This company is absolute torture. Calling is a nightmare from hell. I really don't have the stamina to endure the process. The same annoying recording over and over and no way to interrupt or press 0. I do not want to complete a satisfaction survey. I do not want to listen to your advertisements. And I am not going to pay $5.00 for the privilege of paying a company that has caused me irreparable harm in my business dealings. Today your tech called late and I was already on the way to a meeting. I asked him for a call back number and he could not give me one. For a communications company, that's pretty pathetic.

Services are deficient in every conceivable way. The internet is ridiculously slow. Webmail is clumsy and not user friendly. Television freezes and pixilates on a constant basis. The phone service is so bad that in order to make myself heard, I have to use a cell phone in my own house. The phone line in my kitchen has not worked in ages. And the last time one of your service techs came to fix it, he did something wrong and cut off power to all the outlets to my bathrooms and to light in the basement stairs. I have had 3 electricians try to fix it and they cannot figure out what could have been done or how to correct the problem.

And no, I am not going to take another day off for their service department. Last time I did that they never showed up. I cannot continually wait for Cablevision to contact me, nor can I run my life and my business around Cablevision's self-serving, erratic and unreliable scheduling. Expecting people to take a half day off in this kind of economy is irresponsible and disrespectful.

My $4M client left to work with another person because I was unable to find the emails that documented our negotiations and I looked like an inept idiot. Now I have another set of emails lost in the Cablevision Netherlands. Those emails track a series of bills and payments made to my company during the course of an ongoing project. I want everything fixed and compensation for my loss of time, clients and work product.

I have an issue with the description for one of the movies currently listed under new releases. It says that the movie "Circumstance" is an Arabic language film which is set in Iran. They don't even speak Arabic in Iran. The movie is actually in Farsi. I think that this is a very ignorant mistake to make and I am very disappointed and offended. If this mistake is not corrected, I will be forced to take legal action. There is no excuse for an error like this in our diverse society and in this day in age.

I live in an adult trailer park. I have been paying for triple play through Cablevision for at least 11 months now. I never received a modem for Internet access and I do not have a computer. I know of many others in the same situation as I am. I have contacted Cablevision many times and they keep saying I signed for triple play and am getting charged for all three. I don't have Internet access or an email address. I am using my friend's email, If I need it! Is there any place I can file a complaint and get a refund for the service I never received?

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I like to watch the news in the morning before heading out to work (5:00am to 6:00am). It seems that Cablevision is running their maintenance program more frequently (which I was told they must), and therefore, you have no service for about an hour or more. Why can't Cablevision run it at 3:00am or even 4:00am?

Now the best part is if you have phone service with your package, you are ** out of luck. God forbid you have an emergency while "Cablevision runs their maintenance" and you have no phone service. How can Cablevision get away with this? Where is the FCC who should be on the customers' side? Verizon must have maintenance to do also, but I have never lost my phone service with them. Why is it that they have no competition when it comes to cable TV and internet. Yes, I know there is Dish and Direct FiOs, but FiOs is still not available to us. Why is the FCC not doing anything about this?

866-523-9174 / 866-541-0548 or email requesting the addition of Metv to the cable vision Newark, NJ, lineup.

I have been a Cablevision subscriber for about 15 years. I came home yesterday and my cable was shut off. I have been having trouble with my bank and they returned two payments to Cablevision. Without warning they shut off the cable and said they were disconnecting me at the service pole in 5 days for non-payment. I did not know any of this.

I called and spoke to a representative who stated they called 30 minutes ago to tell me. There was no notice in the mail or anything. They charge you for everything.

Optimum rewards really suck! When I signed up for the triple play, all I got was $20 off my already high bill. So now, I have to come up with $400 by Monday or be cut off completely.

Since I cannot get anything else, I really hate Cablevision (Optimum) but I am stuck with them.

I am very upset that with the removal of Tennis Channel, and now Universal Sports, from their channel lineup, Cablevision offers nothing but male-oriented sports channels. They have multiple basketball, football, baseball, fishing, golf, hockey, soccer, etc., channels, but no tennis, no figure skating, no gymnastics, no swimming, etc. They tell you to find channels with similar programming, yet they don't offer those channels. I believe this is discriminatory! The money I pay for my cable TV service should pay for both, not just male-oriented sports!

I signed up for triple play at a promotional price when I moved into a new home. The cost was a little high and the sales person spoke with his supervisor and came back with a much better price that we agreed upon. When the cable technician set up the service I commented about the premium channels and he said it was not part of my package. I called Cablevision and they stated that it was not part of the package I signed up for, but they would add it for an additional fee. I explained that this was not the deal I was promised and they said that perhaps their employee made a mistake and the only thing they could do was review the audio tapes and let me know. Of course, I never heard back from the supervisor regarding the tapes.

After not hearing, I called 5 days later and cancelled my account with Cablevision. I explained what happened and they offered to refund me the $129.91 from the account as I never used the service. This was in October, and as of December 30, 2011 I still have not received my refund, which now is lowered to $67.65. No one can explain why it was reduced either. I have contacted customer service numerous times as well as the refund department. Every time it is a different story. Some agents tell me checks were mailed and the latest one told me that not one check had been mailed. I also received two incoherent voice mails from Cablevision, but when I call back no one knows anything about a call.

I cannot believe that this company is allowed to operate in such an unprofessional manner. They are clearly running a disreputable business and I believe purposely scamming customers in hopes that you will simply "shut up" and forget that you are owed a refund or a particular service. If my refund is not at my house by next weekend, I will be filing in small claims court to seek my refund.

Wsah-tv 43 is getting a new sub-channel, Me-TV on January 2, 2012. Since Cablevision in NYC 77/15, Hartford / New haven 24, Salem 15. Why does Cablevision in New Jersey 07104 do the same thing? Please call Cablevision and request the addition of wsah-tv 43 sub-channel Me-TV to the lineup.

I called Cablevision with a service issue on my IO Cable. The sound on my TV inexplicably cut out. After calling and being placed on hold for 15 minutes by their automated system, a live "technician" was unable to resolve my issue. What a waste. I miss being a Time Warner customer! The only way to fix a company like Cablevision is to allow more competition like FIOS into the area.

I've been a Cablevision customer for over 10 years. Everywhere I moved, I resumed their services. This year, I lost my job and have hardship and my wife is the only one working paying the mortgage. We are behind by one month and without warning, no mailings showing disconnection, emails, or calls, our service was disconnected. Now mind you, I placed online two payments to be paid to pay the bill in full. One for Monday, 12/19 and the other 1/9. Knowing the economy we have, it's outrageous that Cablevision does not make any effort to help their customers in any way. They do not offer payment plans to avoid disruption of services and like I said, I put in two payments online which will pay the bill in full.

There is no need to disrupt service if I have proof of those two payments which has verification codes placed by their system. ****, 01/09/2012, scheduled $150.51 and ****, 12/19/2011, scheduled for $161.00. This is what I placed on Monday, 12/12/2011. They claim to have won the JD Powers for customer service for their cable services by their commercials when they have high numbers placed with consumer affairs for the discontent of their services and how they treat their customers which to me is false advertising. This needs to be stopped, a rough economy companies need to have a little more humanlike sense and especially when we are approaching the holiday season. Companies are not people, people are people and without us, their customers, Cablevision will be out of service.

I simply wanted to switch out my standard DVR for a high definition one as I finally purchased my first LCD flat screen. But to my disappointment (and amazement), when I called Cablevision to make this request they told me that they no longer offer those HD boxes and that in order to have HD I would have to sign up for DVR Plus, which is their cloud DVR service. There are many, many features missing in DVR Plus that I enjoy in my standard DVR that I am just not willing to give up. I am really frustrated that the consumer is never given a choice. All I want is an HD DVR. It seemed so simple.

I wanted the silver package that Cablevision advertised on TV and on the internet for $9.95. I called Cablevision about getting it; it had 40 movie channels. I asked about getting it turned on. She said it will cost me $28.84 per month. Then she started to ramble on so as to twist things around. It was never mentioned at all. My roommate gets the same runaround.

I was harassed for the last six months by phone and email by Cablevision reps to try the "Triple Play" for $69.99. At the time, I have had my internet with Cablevision, no TV or phone service in my house. I finally gave in after complaining about the excessive calls to my cell phone. I took them up on it and two months later, I got bills for $117 a month. They explained that the promotion was given to me in error, apologized but said I needed to pay them anyway. I spoke with many managers and they all told me "Sorry, it was our error. However, either pay us or return the equipment. The promotion was given to anyone who switched from another carrier. We gave it to you in error."

Our internet TV and phone were cut off and we paid them after they told us our credit report would be affected if it's not paid. Shame on them and whoever's job it is to let them get away with this unfair practice.

I've been recovering from surgery since Nov. 18, 2011. I simply wanted to pay optimum bill online. There was partial website system error shut down ditto. When called, rep mike had unprofessional attitude along with supervisor claimed, "Who knows what can be done or when can it be resolved?" I pointed out to him that's ridiculous for a multibillion dollar business having no alternatives consumer service has promised when switched from Verizon TV internet to home landline phone? It was absurd. I hung up. Prior also I requested official clergy title, i.e. Reverend be used on my bill.

Mike claimed only if could mail to verify death or divorce. I was not applying for job with the company. I'm a retired disabled clergy professor since 1995. I have documents but don't have to prove to them. All other bills have clergy title. I was furious. I looked for email complaint which is impossible unless subscribed further to email subsystem.

Enough is enough. Cablevision/Optiumum corporate heads need to be held accountable for misuse of consumer trust and lack of accessibility. I am on walker crutches and cast leg. I've had an auto accident surgery and facing more. I do not have time for bureaucratic red tape nonsense circles.

I have had service problems since first hooking up with Cablevision/Optimum approx. two years ago. I have called probably a dozen times or more and had service calls at the premise at least five times. They never can find a problem! Also as MA Bell was stopped from renting equipment to their subscribers and de-monopolized, I think Cablevision should not be allowed to only rent out de-scramblers. We should be allowed to buy them outright just as buying our own telephones was made an option in the mid '80s. I pay for a Gold Package already and then also to rent boxes in order to actually get Gold package. I feel I am paying for a package that I can't get if I don't in turn rent equipment from the same company that is selling this service.

Along with tens if not hundreds of thousands of others, I lost both electric and cable service (two separate wires were down from different trees falling during the storm 10/29/11). CableVision's rates are based on time not usage. One should be reimbursed for days in the month when one has no power, but when I called to ask why my bill wasn't prorated, I was told that it is their policy not to give credit for loss of service if ConEd is also out. What has one have to do with another? What if someone has their own generator? These b***s wouldn't know right from wrong and are scamming thousands of customers by refusing to credit them for days they went without service. Please bust Dolan with a class action suit.

I called to sign up for just internet service in December of 2010. The sales representative told me they have a promotion wherein I get $100 back, if I sign up for both Optimum voice and Optimum Online. And I can cancel Optimum Voice anytime. So, I signed up for Cablevision's Optimum Voice and Optimum Online for $59.90 a month (29.95 each).

So, I did not cancel because just for Optimum Online I had to pay $49.95. In May 2011, I did not pay their bill on time, and my outgoing phone calling service was disabled. Since May 25th, when I first reached out to them, complaining of the fact that I am not able to place outgoing calls, they have not been able to fix the issue. When I called in August again, they sent a technician over, and then after 2 hours of troubleshooting, they figured that back in May 2011, it was disabled because of me not paying them on time. I asked them to give me a credit for not providing that service for 3 months (May 2011 - August 2011), and they refused.

As of August 29th, I have formally asked to disconnect the service, but they tell me that it is already under disconnection for not paying. I have not paid them for billing periods: 7/8/2011 - 8/8/2011 and 8/8/2011-9/7/2011. And now I am getting collection notices from collection agencies. As of August 22nd, when I reached out to their sales (online channel), it clearly states that they do provide Optimum Online service for $29.95 a month. I confirmed that pricing with their sales agent Robert ** on 8/29/2011. So, I want them to refund me the money for 7 months of voice service which is $29.95 X 7 = $209.65.

I absolutely hate Cablevision. I wish I could get the Verizon FiOS triple play but they do not offer it in my area :-(. The TV constantly gives problems. The DVR doesn't load, the channels don't change, it reboots itself for no reason on numerous times, and the internet constantly slows down. I hate the WiFi. I don't have it in my house but if I go two feet outside, I can use the WiFi. The cable box freezes all the time and the sad part is it is only like 3 months old.

Prior to changing this box, I had two boxes before that were even worse! If I scrolled to0 fast through the channels, it would reboot itself. If I tried to erase more than 2 shows from my DVR, it would reboot itself. It is just really annoying, and the second I find a better option, I will be switching. Like right now, the TV has been on for about 30 or 40 minutes already and my DVR still isn't working. It's absolutely ridiculous that I pay over $100 a month for the worst service. If I actually want my DVR to work now, I'll have to reboot the whole box which is just pure **, considering that I am paying for a service that gives terrible service!

I have been paying for internet, cable and phone service for over 2 years. The TV has consistent problems and the internet does not work properly. I have done a lot of diagnostic work myself and even Cablevision is finally telling me that the issue is on their end, not mine. I am finally dumping Cablevision, so is my business, my family and over 10 of my friends. We are sick of being treated poorly, problems not being fixed and paying for service that we do not get or just very poor quality service for a ridiculous price. I need my internet to work for my business, not sometimes, but all of the time. I am just disgusted. My family has had Cablevision for as long as I can remember and things have gotten bad enough for all of us to change. Hopefully, if enough customers switch service, we can put a dent in Cablevision's profit and send them a message: To treat their customers right and to fix problems the first time. Less excuses, more solutions!

DVR Plus Service that Cablevision offers is a disgrace to that company. I have been a loyal user of Cablevision products for many years. I simply cannot believe that a company like this would put out a product that simply does not work as advertised! Programming scheduled to repeat each week does not. Cannot delete some shows after watching them (says "No Such Show"). If you delete something from scheduled programming it reappears after a couple days. Their servers simply cannot handle what they are supposed to do. I viewed a friend's AT&T U-Verse and was blown away as to how it actually worked and worked very well! Unfortunately, Cablevision is my only option in my area. Not sure how they get away with this! If I bought a car with added features and the features didn't work. I'm not getting what I paid for. Completely fed up with Cablevision.

I am astonished at how Cablevision bills its customers. I have been a customer for a number of years. I have always paid my bill one month behind.

This month, I was threatened with disconnect stating that my bill was three months behind. I am still trying to figure out how this is possible. When I checked my bank statement, I have paid every month this year. If this is only the 10th month of the year and I have made 11 payments, how can I still owe Cablevision? I spoke with a manager who explained the same thing as the customer service representative which still made no sense whatsoever.

I made the payment and will be going into the office to dispute such payment with proof of payments made. It's unbelievable. I am in the process of returning Cablevision's equipment and moving on. This is ridiculous!

I have had so many issues with Cablevision. For the first two months, my service hardly worked at all, and I had so many technicians out that I put them on speed dial. The problem only resolved itself when I moved. I then had multiple services issues and the usual terrible service when I called in. I eventually filed a Better Business Bureau complaint, and at mid-complaint, the customer service representative lied to the BBB, telling them that the compliant was resolved.

have had issues with the internet, cable service, and on-demand (rarely works). I am being told that I was allowed to use my email as a "courtesy" despite the fact that I am paying for it but not being properly credited for payment issues.

Cablevision is my only option as I cannot have a dish at the apartment where I live, and FiOS and U-Verse are not offered in my area. I have had Cablevision for just over two years and have had much less than optimum service for all of this time. The DVR never records full shows. Channels consistently go black, or the video or audio get all garbled and make shows unwatchable, yet the rates continue to increase.

Over the past several months, this has gotten worse and worse, and I have called multiple times for assistance. I'm always on hold for an excessive period, and then a representative tells me that there's an "outage" in my area. After this happened repeatedly, and during shows or sporting events of great importance to me, I inquired if I would be charged for the time that these outages occur, and the woman said my account would be credited.

A couple of days later, the channels were still out so I called again. I waited on hold for too long to tolerate, so I tried the "contact by email" option which says, "You'll be contacted in 24 hours." I wasn't contacted the following day. I sent another email.

I work out of state and am unavailable during their technician hours.

The channels worked again for a few days and then a majority of them went out on a Saturday. I called again. I waited on hold until after their service hours (of course), and the customer service representative (I use the term loosely) told me there was nothing that could be done aside from scheduling a technician, and that the first available appointment was the following Thursday (today). I begged her to work with me, given all the problems I've had. I told her there's no way anyone could be available until 6 PM. She said she would make a note of it, and the appointment was scheduled.

At 3 PM today, the technician called me to tell me he was at my apartment. Luckily, my apartment staff was able to let him in and stay with him. But I wasn't there to tell him the problems or see that they were fixed.

It's nothing but a runaround with this company. Either they wholeheartedly don't care about their customers and just scam people for their money with poor service, or they internally have such bad communication that no one knows how to serve the customers. Either way, no one should be paying such exorbitant rates for such poor service.

I had Cablevision's DVR Plus installed in my home back in May 2011. I have had nothing but trouble ever since. At first, the TV would freeze whenever I viewed a recording. That was fixed. And then, my boxes would reboot at random times while I was viewing recordings. That was fixed. Now, more often than not, I have issues bringing up my recorded list. I can't erase the shows after viewing. When I finally do, it causes the shows to drop from the scheduled recording list and I have to reset the recordings all over (this happens all the time). I have had several service techs out to my house for the various issues. Most of them were outsourced from a company that has no idea how the product works. The tech who installed the service told me "you may not like this". I should have taken the warning.

I've spent several hours on the phone with customer service reps that contradict each other. I've been put on hold by customer service reps who don't come back to the phone. So, I've had to call in and hold again for someone else. I'm constantly told there's "an outage". Today I was told that the issues I've been having for months were caused by an outage that happened today. How's that possible? The customer service rep set up another service call for me today. But the rep told me it would probably be canceled due to the "outage", even though the issue I want addressed has nothing to do with the current "outage". I spoke to a supervisor about getting a customer satisfaction credit on my account, to offset the inconveniences caused by this obviously defective product. I was told that was not possible because I get the DVR Plus free for one year.

So, since I'm technically not paying for it, I'm not entitled to the credit. If the product is not working in a year, then I'm entitled to a credit. It was the offer of the multi-room DVR that caused me to switch to Cablevision in the first place. It hasn't worked properly from the date of installation. I have a contract that included the DVR Plus service, regardless of how much they are charging me for it. The product doesn't work. Overall, Cablevision has made it perfectly clear that they are not interested in satisfying the customer.

My husband and I have had the most horrible experience getting cable installed in our new apartment. We made an appointment for the day we moved in. We were scheduled to have the guy come from 2-5 pm. Around 7:30 pm, rolls around and the guy finally showed up. He then examined the property and said the job will take 3-4 hours. He said that because it's already dark outside, we will have to reschedule. We rescheduled for four days later (a Thursday). My husband and I had to work, but my landlord was around to let the guy in.

Another technician showed up around 4 pm. We had an appointment from 11 am-1 pm. The technician said that the pole is in someone else's backyard (across our yard) and that he can't get his ladder to fit through an opening to access it. He said he needed someone to open the gate. The landlord of the building (the only one with the guy) wasn't around to do it. We were advised to work out a time with that property owner to have the gate unlocked and then reschedule.

My husband came home that night and went over to the property in question. What he found was that the technician completely missed where the pole actually was. It was in a different backyard with open, easy access. And, to top it off, the other yard with the "too small" gate, that the guy originally thought was the yard with the pole, had an opening of 3-4 feet that the guy could have gone through. That is pure incompetence. We called Cablevision and complained. We requested that at the very least, they come back on Saturday to finally do the job (on this third attempt). We were told the only available appointment we could make was for a week later. After talking to countless supervisors and filing complaints, someone said they could try to squeeze our appointment in on Saturday. We come to find out that they couldn't make that happen.

Service to my phone line, kitchen jack was not working. The technician arrived Friday morning and fixed the jack connection. However at 1PM, I noticed the other phones on our monitor were not working. I called and they stated the technician would call me in 1/2 hour. I waited for one hour but no call. I called back the next day. They said they would have a technician come between 2 and 5 tomorrow. I waited till 3:30, called, waited about 5 minutes before obtaining a real person. The person stated I was next in line. I waited, no call or anything. I called at 5:10 and they said they would have someone call me in 5 minutes. I waited 15 minutes, but no call.

I returned at 6:30PM, two messages waiting. I called back and a dispatcher was to call me back. No one called. I called again in Monday morning and I was indeed frustrated and wanted to talk to a supervisor. They actually complained because I wasn't here for the two phone calls that were 1/2 hour past the time frame. What a poor service. They don't even have the courtesy to return phone calls. I'm very seriously considering changing service. Plus, every time you call, it takes 5 minutes of listening to a computer voice before reaching a person. Then they actually ask you to complete a survey with a computer voice.

After 20 years of being a very good customer I actually needed service from Optonline for my cablevision. They would schedule a visit between 9-12 am and come at 1pm. One guy came and immediately turned around and said its a line problem without looking. Line guys were disgusted and fixed something they weren't responsible for which still didn't work. Another guy came and re-ran wires to my house in an awful manner. Wires very messy looking and flowers underneath all trampled and ruined.

For over 2-3 months my TV did not work as it should have. I was told they give no refunds. Then I got a bill for $142.17 due 8/6. I told them it was wrong and they said they would re-bill for $60.49. I told them I didn't agree with that either. They sent that anyway. They do not date the actual bill but it was for previous service/credit to 8/22. I am disabled and need time to think if this was correct as well as this was during the hurricane/power outage/cleanup period. On 9/16 I am already getting calls that I was turned over to a credit company. So I paid the bill. This is absolutely the worst way to conduct business with anyone.

This afternoon, I called Cablevision to order a new internet service. I received "a one-time installation fee of $19.95" on top of "a promotional/introductory rate of $29.95/month". The representative asked for my credit/debit card and I gave it to her. This evening, I found out from three of my friends in the same neighborhood (same zip code as well) that they were not charged with any installation fee and were told to hand a $29.95 check to the technician when the service gets installed at a later time. Two of my friends ordered the service less than a month prior and another friend ordered it after me. None of them were charged anything above $19.95. I called customer service, afraid I had been scammed or something. The reply I received was that "every customer is in a different situation" and I am receiving "a brand new service". The representative refused to take off the charge. Sigh. Why was I the only one ripped off?

Cablevision disconnected my service with an original billing account I had because they made a mistake of disconnecting my service for a tenant in my building who lived on the second floor while I am on the first floor. When I received a bill of $181.92 that said due on 8/15/11, which they closed out.

Instead of notifying me in writing that this bill was outstanding, they sent it straight to collection agency on 8/9 without any proper notice or call. Now they have messed up my credit by doing so know because of their unethical business practice. My credit is sinking ship and they would not stand liable for their mistake.

On 8/16/11, I finally received a first notice from the dated 8/10/11 from them and the collection agency, also dated 8/10/11. How ironic is that? Before there was no letter given to me before sending it to collection. I thought that cable was to make all necessary attempts collect first 1st and give final notice at least 10 days or so before they forward any bill to collection? That was wrong and someone needs to answer to me with at least an apology!

This is not a dispute about amount owed. This is a matter of how they disconnect me without my consent written or verbally and how they went about collecting a past due bill, which should have just been applied automatically to the next bill or we would not have been going through this now! I am sure there is no punishment for a business that practices unethical business but there should be. This is unacceptable. Something smells fishy here and it's not me!

We had newly installed cable TV service by Cablevision/Optimum TV on 08-01-11. The service failed on 08-08-11. We called and they promised a repair visit on 08-09-11. They never showed up on 08-09-11. After approximately eight telephone calls, with no apologies or even an admission of error, they rescheduled a repair visit for 08-11-11. They again did not show up. After another three to four calls, they rescheduled a repair visit for 08-12-11, again without even a hint of remorse. They came on 08-12-11 and installed a new box. The box stopped working just as the first one did, exactly one day later on 08-13-11.

So here we are on 08-13-11, again with no TV service. We called for a repair visit. And after six to seven minutes of negotiating through their menu and being put on hold, we finally got a service person, who within thirty seconds managed to disconnect our phone call. We started all over again. And finally, we got someone who wanted to send someone out on 08-16-11. After much banter back and forth, they reluctantly agreed to schedule us for a service call on 08-14-11. Again, they gave no apologies for the service interruption or the inconvenience.

We are truly sorry we cancelled our original DirecTV and went with Cablevision. These people and their service and are an absolute nightmare. Don't use them.

Nobody, and I mean nobody, watches baseball in my household. Cablevision is telling me that I ordered a baseball station MLB for 199. Why would anybody in my house do that when no one watches baseball in my house?

The Cablevision manager says that I can not be helped and can not be reimbursed. So I have been ripped off for 199.

I had issues with my service. I tried calling them after a few days and the customer service number that I have called for a year didn't work. I finally decided to look on the internet and saw an 800 number and called in but still, I had a hard time getting through.

I incurred the issue on hand for about 2 weeks and explained to them the problem. They then checked the service and saw that there was a problem. They sent a worker out to resolve the problem. In doing so, I called them to receive the credit for the 2 weeks that the service wasn't working like it should have. They informed me that I could only receive the credit for the one day and that I received a credit last year, and that was because they installed the cable wrongly. I had to pay for the fact they didn't do their job correctly. They were very unprofessional. I asked them to check their phone lines and they told me that I should have looked for another way to contact them.

On august 1st i was informed that my bill was a little of $500., now i have always contested this, so i called cablevision left a very detailed message about my bill. I have always been a month behind, and that system has been working for me for quite a number of years. One of the representitives called, told me that the research she has done showed her that the amount on my cable bill is accurate, and if i don't pay this money in full, by 8/7/2011, my service will be cut off. I am trying to do everything in my power to stop this from happening, i even called them and told cablevision that i will pay $100, each week until it is paid in full, just please don't turn me off, well it didn't work, they want it in full, but the way the economy is, this is what i can afford until current. oh well

I switched from Verizon FiOS to Cablevision (first mistake). Installers came to my house (I was not at home, my wife was). They removed the FiOS box in my living room and, in the process, broke my HDMI cable. Instead of replacing the Hdmi cable, the installer figured it acceptable to use a component cable.

I had them install their products in my house. The guy who came to install worked for RFM Services who are contracted by Cablevision.

He could not get my wireless network to work but put his supervisor on the phone who told me someone from Cablevision would be out that day. No one showed up so the next day, I called FHM services. They told me it was not their problem to call Cablevision.

I called Cablevision and they sent a tech out. He spent five hours listening to music on his own laptop and told me it can not work because I have Windows Vista. He told me he would come back in three days. He called me and told me he is not coming the day he is supposed to and it can not be fixed. He gave me the number to his supervisor. The supervisor Scott told me the same thing.

Now a whole week with no wireless. Should they not tell you about this before they switch everything over in your house? They promised me wireless Internet. Is this not false advertising?

I have been a faithful customer for years with Cablevision and started to have phone and internet problems about six months ago. They have been at my house over ten times and tell me contradicting reasons why my phone goes out and my internet is slow. As of 8/1/11 my phone still goes out and my internet is slow. They give me direct phone numbers to call like Mike at (631)439-4965. He is the superviser but he never calls me back. I don't understand why I am paying this company. They are just giving me the run around and passing my problem from department to department. I do not know what to do anymore. I just want my phone to work and my internet to be at the speed I am paying for. They are taking advantage of me being a nice guy and patient but it is passed six monthe since I called the very first time. I have no where to turn anymore. I beg you to please help me.

Called cable 7/17 because my phone and internet were out. I then realized it was out because I am on a slab & the wire goes under the house and the floor boards sweel in the summer. It is not wired properly. I called and they made an appointment for a tech to come 7/18/11 to rewire. He came and said I need the whole house rewired but he did not know how to do it. I made another appointment for 7/20. He came and didn't know how to rewire. Another appointment was made for 7/22. He came, didn't know how to rewire, but started screwing around with a few things and now I have no cable in my updtairs. I called and they were sending a supervisor out on 7/25.

Called at noon to verify he was coming. I left work early to be there. At 4:30 no one was there. I called and they said my appointment was cancelled because they didn't think they needed a supervisor, but they never called me to tell me.

04/24/11 i called to cablevision and had Mr.Brian giving me a deal:for 2 years i have all 3 services after all taxes for $135.72.I called to confirm appointment 04/29/11 and Mrs. Cristina added HBO for $4.95 per month so my bill would be $140.72 I was waiting tech next day but he came with wrong box.He still connected and left taken alone old 4 boxes,router and old bill[while he was in the house i got letter from cablevision stating deal was off due to lack of my old dish company bill.I called cable right away and Mrs Patricia requested tech to take alone old bill(i gave him phone) and told both of us disregard letter.Next day i was supposed to get right box for HD TV but tech never came, despite i was called 8 times by cable clerks to make sure i am home and waiting.Finally when i called cable at night and complained i was promised 1 month free for my trouble and given next appointment for 05/04/11.

Tech #2 came with wrong box again.He spent 2 hrs in my house and called for instructions but still left without doing what he was supposed to.Next tech came 05/07/11 with right box but no idea how to hook it up.He spent 3 hrs in my house, left,came back called to office but finally got it up.By 05/16/11 i received letter we owe to cable$100 for unreturned router.I called and Mr.Douglas said tech #1 misplaced paperwork with confirmation of old bill,4 boxes and router given by me to him but, after having me on hold almost 20 mins. he came back and said it was found after he contacted tech #1 boss and i should disregard letter.June was uneventful but by 07/14/11 new bill came instead of $140.72 i have written by cablevision contract for in my hands for $220.56.I called and got Mrs.Tiffany said i,ll get right bill for $140.72 but instead she called me back next day and said i need to provide pld dish company bill or my deal with cable would be canceled.

After i told her it was only bill i had and old service wasn,t on my name and i was 3 times through it with cablevision and 3 times was confirmed they have it and my deal is on she said i should find way to get it again.PLEASE HELP ME.I am disable person barely getting by on disability payments.$80 per month will strip me of food or medicine expenses beside i have a written contract with cablevision, confirmed 3 times and shouldn,t be responsible for cablevision, mistakes.My account #07836176276024.Yefim Rabinovich

I am an Optimum client and have been with their service in good standing for about four years. I recently spoke with customer service to discuss certain charges on my account and why the bill went from $145.54 to $181.83.

I was told the customer service representative misquoted the services that I would be receiving and that they corrected the bill charging me for his mistake. I explained to them that I entered into a contract (verbal) with the representative for the price quoted and that in good faith, I paid what was agreed upon and even the bill reflected that.

The very next billing was $181.83 and they danced around why they could not honor that price. In my frustration, I spoke to Franklin who identified himself as the assistant manager. We did not come to any resolve so I told them to change my service to the basic and then asked what do I owe you for this billing cycle? He told me $141.55. I asked him if he was sure; he said yes and repeated $141.55.

Today, I went online to pay--as I always do--and the bill amount that appeared on the 'pay amount' was $161.38! I called Optimum again, this time speaking to Pedro. Now he stated I owed the original $181.83! I tried to explain to him that this was not what I was told. Now he told me that Franklin made a mistake!

I thought when companies enter into these type of verbal contracts, they must be upheld?

I have been with Cablevision since March, 2010. Since that time, I have had intermittent problems with my phone and internet service not working. Starting in May of 2011 it began to be an everyday occurrence. My phone and internet would be out at least most the of the afternoons and nights. A repairman came to look at the problem on June 1. I was advised by him that a filter had been put on my lines in early May of 2011 due to FAA restrictions with the nearby airport. The repairman advised that I should have received notice of same, however, I never did. The repairman also indicated that the alleged filter was not properly installed which was causing the outages. He claims to have fixed it. Throughout June I continued to experience the outages.

I called again on July 2, 2011. A repairman came out on July 3. I explained the issue with the alleged filter from a month prior and he advised that there was no such filter on my lines. He claimed that it was the lines themselves that were bad. He changed the lines. The next day, I continued to have the same problem with the outages. Given my fustration, I asked to speak with a supervisor, however, I'm being given the run around. I'm being told that they can't release the names of the supervisors and that they can email a supervisor for a return call for the next day.

Further, when I spoke with a customer service rep, I was advised that, after he performed a diagnostic test, that my phone and internet are only working 30% of the time. But, I'm still paying 100% of monthly bill. They refuse to compensate me or work with me in respect to hours that I'm available for another service technician. All I ask is that they have someone come out from 6:00-8:00 p.m. and they refuse to work with me in this respect. I finally got to speak with a manager that claims she will help me. That has yet to be determined.

I just switched to Cablevision Triple Play the end of May 2011. I had a problem right off the bat and that should have tipped me off about this company. When I was on the phone about packages, the sales person said I could grandfather my old service (HBO and STARZ) into the Triple Play because it was no longer available as a package or I can go for gold for $10 or $20 more. When I asked her what gold was, she said it was all the on demand channels for free except if there is a fight or something and it's promoted as extra. I asked her even the movies on demand, those are the new releases and she said yes. Wow, I can get the new releases on demand for free.

After I was all set with the gold package, I saw that all the on demand channels still had prices on them so I called customer service. The person on the other end had me re-boot all the boxes and it worked except for the movies on demand channel. She said that since movies on demand was new to the gold promotion that I don't need to worry about it. I asked her to put in the computer that if I am charged the $4.95 for the movies on demand they are to credit my account just in case.

I just got off the phone with Leander, the supervisor, that informed me that the movies on demand are not included with the gold package. I explained to him everything and he said as nice as can be, "So sorry. We will credit you half the fee." Well, I don't agree with that. I was told it was free and she put it in the computer. He said it said in the computer that I am to get a credit if I get charged for on demand movies not for the movies on demand. Are you kidding me? He was so nice and kept his temper as he was laughing behind my back that I was just taken in by his company. I'll pay my bill minus the cost of movies that were charged. Now, I understand why so many people are leaving Cablevision. I should have listened to my friends.

I called on the triple play which offers all 3 services for $69.95. After which it is never $69.95. After getting through with the sales person I am told my bill will be $74.00 plus approximately $3-$4.00 tax and my total bill will be in the $78-$79.00 just under $80.00 a month. I never received a bill so I went online; logged into an account and find my bill is actually $107.62 a month.

I called Cablevision and was told my bill just for the equipment is $85.00 and everything else is tax. If this does not qualify for false advertisement I don't know what does! If I knew that was the case I would have not left Verizon FIOS it was only like $10 more.

There really needs to be some investigation into these practices for both Verizon and Cablevision.

I didn't get the name of the person I spoke to. I asked to speak to a supervisor. After putting me on hold for approximately 7 minutes, he came back to say that no supervisor was available. I had Cablevision installed last Tuesday. After the installation person left, there were issues with the remote control. Apparently, the installation person didn't do his job, or he would have checked it before he left. I called Cablevision. After trying all the codes they provided to set it up, it was determined that the remote was defective. They said they would replace it, and they did. I received the replacement remote yesterday. It included a return envelope, with no postage. I don't think I should have to pay return postage on a defective item. I called them to ask them to send me the postage and they said no. I asked to speak to a supervisor. He put me on hold, approximately 7 minutes, and then came back to say that no supervisor was available. The info they mailed says if I don't return the defective remote, they will charge me. I don't think I should have to pay anything since it was their defective product.

My phone line was converted from Verizon to Optimum in Jan 2010. The line was not 100% functional. It was a dedicated fax line that could only send faxes and not receive them. I did not know this till now, a year later when faxes could not be received. A serviceman showed up on Monday, March 28 and told me that a switch was not activated in their office. I thought the problem was a faulty fax machine, so I had purchased a new one which also did not work. I called the manufacturer (Brother) who told me there was a problem with the phone line.

I then called Cablevision and asked for a credit on the line that goes back to a year when the line was converted to their company. The fault of the line not being able to accept faxes was the technician's fault of not connecting the service properly. A supervisor that I spoke to would only give 1 month credit instead of the appropriate 12 months when the line was not properly connected. This conversation took place on March 28, 2011. I have been paying for that line for 1 year without receiving its full service.

Why is it that prior to my having Cablevision coming out and installing Cable, internet and telephone. I could have watched my television channels 2, 4,5, 7 9, 12 and 13 and now because they have disconnected my service, I am experiencing computer problems and apart from that I cannot even watch television at all. My television is completely blocked from every single channel!

Would you kindly look into this matter for me? I am now communicating with them with regards to the computer problem but what about my television. I was told that Cablevision deliberately does something to the wiring in order that one is not able to watch television when disconnected and one will have to order Cable. This is my person television and furthermore, when we went Digital, it was one of the specific reasons for going Digital so that one can be able to view ones personal television at a clearer vision! Why is Cablevision being allowed to do such? I was able to watch those local channels prior to them interfering; I've always done so for the past five years. What have they done to my television?

On March 5, 2011, my box lost 2 channels then someone came over on March 6, 2011 to swap out the box. I called that night to tell them the caller ID wasn't working on the box. I was told, "let's do some testing" then he said he would call right back. He never did. I called on Monday, March 7th, I was told "let's go through the testing again" then was told someone would call me back within 24 hours. No one called back, I called back Tuesday and was told that it was in there for someone to call me back. If they don't call by noon tomorrow, call back. I called the supervisor at **, left a message for him and he never called back. I called on Wednesday, set up an appointment for someone to come which I was told I would get a credit.

The guy came out and said that this has been an ongoing problem since Feb. 23, 2011 with these new boxes. I was told it's an engineering problem. On March 14, 2001, my account was turned off because I was 60 days behind with $11.00. I called them, they said they would give me a credit and send someone out for the box and they never did either. Then she told me I have to pay the amount that was due on March 2, 2011 before they would turn me back on. I left another message on Tuesday, which used to be Jim, but now some guy Mike. He called me on Wednesday stating for me to call him back. I had no phone. Then I paid the bill on Thursday to try and straighten all this out when I was hung up on by Cablevision.

On Wed. March 9,2011, I had an appointment with Cablevision to get my cable re-installed between the hours of 11am-2pm. No one came during these hours. I received a call stating that the technician was running late but he would be here by 3pm. The technician knocked on my door around 4:31 pm and said he could not get the lock open from the main box in my floor. He said he banged the lock and did not open. I called Cablevision and spoke to a supervisor named Dominic then tells me that another appointment has been scheduled for the next day between 11am-2pm. No one came.

I then called Cablevision and I was told there was no appointment made but they see all the notes on my account. She checked again and said that since it was a reschedule that it was not going to show up in the computer. I kept calling Cablevision to get help and no luck with someone that could have helped me. Finally a contractor named Paul called me and came because his supervisor asked him to find out what was the issue. Paul checked the lock tried to open it with his key but could not get it open because the first technician had damaged the lock. He then calls Cablevison and explains the problem and he was told to break the lock. He tried but could not so he said that a contractor would come the next day to break the lock and get the service going but once again no one came.

I called Cablevision and did not get the help I needed. It's not my fault the first technician damaged the lock. Why do I have to wait until March 16 2011 to get the cable re-installed?

I had Cablevision in 2004 and I paid the bills online for six months. In October 2004, they disconnected my service because the bills they sent to me was being returned. I called and they told me that the address they had on file was incorrect. I asked to correct the address and return my service. They returned my service that night. A month later, they cut my service again and I got the same reason for my service being disconnected. My account was current. I was then told by the operator online that I would have to pay to have my service reconnected. With that as the option, I asked them to just cancel the account, which they did.

I got connected to Verizon services and returned the Cablevision equipment. On January 2011, I get a bill for $140.58. I called and asked that this be investigated. They sent me a notice again today telling me that I am going to be billed this past due amount onto my current bill. I called and was told that I would have to prove that I got Verizon service in 2004 for a place I have not lived in over five years. I never lived in the apartment they are claiming that they provided service for in 2005. Why should I have to prove that I lived there when they can bill me for it?

I have been with Optimum or Cablevision since September 2010. I have had issues with their service but nothing that rose to outrageous like the call I got last night on Thursday, 2/16 at around 9 pm. The woman called and said that a previous tenant in the same building owed them monies from two or more years ago and that they were adding this to my account. Sure enough, today, I went online and Cablevision added $400 to my account. Unbelievable, but true.

I am a Cablevision customer here for over 4 years. I have always paid my bill on time. I have a humming noise in my line on a few channels, especially channel 9, and usually during commercials. I have told them about this and requested they repair it. It is their equipment and their responsibility. They sent a total of 3 technicians out here to me so far, and the issue is still not fixed. When I called back and told them about it, all they tell me is that they will send a supervisor out. They already did that several times. And my line is not getting fixed. How many technicians do they need to send out before they are able to repair this? And they refuse to give me credit off of my bill consecutively, or to give me a discount on my service, since I have to live with this.

It is a big, annoying inconvenience to have to hear constant, humming noise on my TVs.

On December 19, I had my service seasonal turn off for two weeks. I was paying approx. $145 a month for the gold package. They gave me this promotion to keep me as a loyal customer for the next two years, which would have ended in 2012. I was not told if I turn the service off, I would loose my promotion and that I have to keep it off for a month to receive the seasonal rate.

I had my service restored January 2 when I returned home. I received a bill for $19 credit for January. The representative did not ask me when I had the service restored, if I wanted to keep the gold package because I would have to pay for it. Nothing came up. I called CableVision as soon as I got the bill about the $312 they said I owe after they had sent me a credit for $19.00 for January. I thought they were going crazy.

I spoke to a Mr. *** and all he could do was apologize. That was not helping at all. I told him how come I was not provided with this information at the time I called to turn off the service and restore it? His apology was not giving me any satisfaction. I told him I wanted to speak to a manager. He came back and said they were busy and he would have them call me back. I told him I would be up until 12am. Well, I haven't received a call from anyone. I guess they think they can tell you anything and the problem will go away. I have been a customer of CableVision for the last 15 years. I cannot believe the treatment I am getting.

I have been complaining about not having a stable service for about a year. I pay my bills faithfully. They send a technician out every few weeks and they switch the wire that is bad instead of replacing it. When the tech leaves, my landlord has no service because the faulty wire is switched with his. When the tech returns, I have no service and this has been going on for months.Every technician who comes says the same thing that the wire in my landlord's apartment upstairs is faulty but no one replaces it. I am paying for services not rendered. I have lost time off from work just to wait for technicians that still do not fix the real problem. Also, I am asthmatic and need some form of communication to call 911 if needed and my house telephone is never working. When I call customer service, they state a supervisor will handle the problem and call me but no one ever calls.

My Account number is **. I wrote a letter requesting Channel 76 - GSN remain in my Silver Package. This channel has been changed to a Sports Package, which cost $6.95 more per month. I am not interested in sports and requested to know what could be done to keep this channel without additional payments. I did not receive a response to my letter dated January 11, 2011. I spoke to a representative, to no avail. She suggested I downgrade my present package. I am only asking to keep what I originally subscribed to without paying another additional fee for another package I am not interested in.

I had channel 88 for years, it's a game show. They are now taking that away and if I want it, it will cost us more money per month. I have 5 stations that speak only Spanish. I am an American that speaks English. Why should I get 5 stations that I don't understand, and pay for them meanwhile my English-speaking game show is off, unless I pay extra. The last time I looked at my passport, English and America went together. I have spoken to a lot of people that are willing to sign a petition to have that changed. Is there anyway a person can start a civil suit for the right to be a free American?

My complaint is to Cablevision. They have cheated me and lie to me in a nice way; the customer representatives are nice and very respectful to talk with. Cablevision have charge me $247 and they said that I have ordered pay per view in the month of December 12th and January.

My brother was staying in my apartment for a couple of week in my room. There's a cable box in my room. There are times, like almost every day, I call to find out in the account if he was making any order of pay per view, but machine operator say the original balance of $35.49; the average bill I pay every month. Every once a week, I call a customer representative to find out if any pay per view was ordered that week in the early December and they told me that there was no order made.

The next week in December 10th, I spoke with a customer representative about putting a block in PPV order if there's a PPV order placed, but when I was talking to the representative, the conversation got cut off on my phone. I didn't call back. But in December 12th that I left for a couple of days, I called Cablevision and talked with a representative to forget the block. In the next day, my brother came back and stay in my apartment room. I continued to call Cablevision like four times a week; and one time, to a live representative if a PPV was order and they say no order was made. If I found that there was an order, PPV of any kind in any week of Dec I would have take off the box out and box away til my brother leave away from the apartment.

Day by day and week by week, everything look fine because my account was hearing and showing $35 and no PPV order was made plus I got a bill in January showing only $35 was to be payed in end of January. Plus, if there was a PPV order, it have to show in the purchase summary when an order is made, and my box don't show any PPV was made in the purchase summary. On January 27th, I called to find out an order was made . Machine representative said that there is an amount of $ 247 of PPV order. This blow my head away and I can't believe what I heard; so immediately I called Cablevision and asked them why they lied to me. This is not fair; they did not warn me and tell me that there were PPV being ordered until last moment. What kind of game does Cablevision play to skim extra money from poor hard-working person like me earning $800. The account is under my aunt's name and I don't want to mess up her credit by Cablevision's unfair wrongdoing. The biggest proof of all this is the purchase summary in the PPV channel because it will show u the PPV order from the past and present.

I like Cablevision but I am losing my respect and trust with this company. The customer representatives are the best in the world; they talk nice and with respect but now I saw a different way that they do business to make the company make a couple of dollars. They take a chance to see people like me will do anything about this. I will try to see if I could fight this unfair bill. I need to pay this unfair bill; please help me by setting it up for me to pay it $25 per month plus the current basic bill I pay monthly $35 per month that will be $60 a month.

Cablevision told me that I have two months to pay the bill or else the cable will be cut off and the bill will go to collection and added $7 every month when not paid. Please help me.

On 12/14/2010, I called Cablevision to disconnect my service. On the same day, my TV was disconnected. On 2/17/2010, I returned all equipment. On 12/29/2010, Cablevision sent me a bill for my service without calculation (as usual like $100 for month). I called their customer service and they apologized for inconvenience. They said, "Okay, and now, we calculated, and you have to pay half." Okay, I paid.

On 1/5/2010, I saw that I got billed again for $100. I called again, and they said my service was not disconnected and Cablevision is still charging me. I'm sick and tired of calling Cablevision customer service. They always transfer me to different departments and with no results, and I still got a bill. Please help.

I am a businessman and cannot send an email with my phone number. I have called Cablevison/Optimum several times. They are blocking it but cannot figure out why.

I called Cablevision on 01/18/2011 to downgrade my TV service. I have a password on my account for security reason. At that day, I asked a representative to reset my password to a new one. The next day, my request was in effect.

However, on the next day, my teenage daughter called and referred herself as Irina **. She told me that she was given a hint on the old passcode (which weren't supposed to be active). After guessing, she was asked about her driver's license ID. My daughter said that the driver's license was currently not available in front of her, and the representative continued with completing her request. As a result, without my authorization, her request to restore original service was completed! Also, my request to change the old password to a new one wasn't completed.

I have a past due bill of $183.15. I was not able to pay the entire amount so I paid only $160. My service was interrupted for $23.15 but they want me to pay $206 plus $1.99 to reinstate my service. I have been a customer for about 19 years. I have been having major problems with my service and my internet service. I have complained but Cablevision doesn't give me any credit. It's not fair that my service was disconnected for $23 and now I have to pay $206 to get it restored.

I am disabled and on social security disability. I cannot afford to have my telephone disconnected also. I also was not sent a disconnection notice informing me my service would be interrupted. I only got a notice informing me I had to pay the past due balance of $183.15. Before my service was interrupted for $23 I should have been notified. I never thought I'd get interrupted for $23.00 and the new bill was just generated and I have not received it yet nor have I received a disconnection notice.

This is to complain about the services and prices. I don't know if anyone else has ever felt this way, but it seems that Cablevision has us over a barrel on prices. Yes, we can opt for DirecTV or equivalent, but you don't save any money with them either.

About 2 years ago, I called Cablevision and asked about the required rental charge for the box that controls my TV. It cost me over $60 a year for this rental. After 25 years of renting, the box had been paid for tenfold. I asked if I can buy it outright, but they declined. Now, my mom lives with us and about 2 months ago, she got no service on her TV. When I called the cable company, they told me that I needed to "rent" a box for her and for any other TV that I have decided to add to my home. I think this is totally WRONG!

I pay for the services in my home and to pay extra on top to receive the already paid service is just plain wrong. If ever a class-action lawsuit should be brought up against harmful practices such as Cablevision extortion, the time is now. What they are now telling their customer is, pay extra for a box in your living room, pay extra if you want one in the den, pay extra if you want one in your bedroom, pay extra if you have kids and you want them to have one, and in my case, we have to pay extra so my mom can watch TV without having to be constantly around us and subject to what we want to watch.

Dropping Cablevision for DirecTV is not an option and will not save me anything, adding in the cost of internet and phone services tied to Cablevision. This is an outrage and the FCC should really come down on this company for such practices.

That's all I have to say and I hope that there are other people out there just as outraged as we are, and that some law firm actually will this as a valid complaint and will actually do something to protect the consumers.

Cablevision NJ just announced that as of 2/1/11, the Game Show Network (GSN) can only be viewed if the customer purchases the I/O Sports Pak ($6.95 per month). This is ridiculous. GSN is a family oriented station with old and new game shows. It has nothing to do with sports and should not be a pay-for-view station.

After closing my account and returning all equipment, Cablevision wants to charge me $104.00 for five days of service: November 1 to November 5. The previous balance covered from 10/01/10-10/31/10.

I have been paying for Boost, a higher speed internet service for at least three years. It did not work, and could not work, for two reasons:

1. The cable from Cablevision was defective.

2. The modem I had was not a high speed modem capable of "Boost" speed. Finally, after the internet service failed completely, I did some research and found speedtest.net. This showed that instead of getting the 30 mbps speeds I was paying for, I was getting half of that. Finally, after three or four service calls, they finally sent out a tech who knew what he was doing and the only thing he did was to replace the modem. When I requested a refund for the previous three years of "Boost" service, which I did not receive, I was told I would get one month refund only. To see if you are getting the service that you are paying for, go to speedtest.net. You should get 30 mbs upload and 5 mbs download.

Since Cablevision knew, or should have known, that I could not have received Boost service, my attorneys and I feel that we are entitled to a refund for the three years plus triple damages for negligence. I am looking for other members to join this class action suit and a class action attorney to bring it.

I recently looked at my monthly statement. I was getting ready to pay the bill when I noticed an additional charge of $5.00. When I called the company on 11/23, I was told they are charging me for the usage of an outlet in my own house. I would like to know what else they will come up with to charge consumers. Soon, they will be charging us for the TV in our houses. Who do they think they are and what action we have as consumers to stand up and say enough is enough. It is quite ridiculous adding charges that sounds stupid and making up something. The consumers have no law to protect them from being charged additional money that Cablevision think they can add.

I am calling about fraud in my name. I do not live nor have I ever lived at 482 Halsey. I am the owner of the property. I only have one tenant there and that tenant has taken cable out in my name. I called the cable company, which is called Cablevision. I have told them to cancel the cable. They told me as long as the bill is being paid, there is nothing they can do. I advised them the person who opened the cable is not me. They do not have a record of my home address and or my social security.

How did they open cable in my name? The suspect for doing this action is a Wendell **. How do I know this? I received a bill in the above address in my name and there is no one on the premises only him. I personally see the cable wires to that apartment. I have filed a police report on 8/23/10, in return was told to go to one police plaza to collect my report. However, they told me I would receive something in the mail and I have yet to receive anything.

DVR and Channel Guide on my account were inoperable for 2 consecutive weeks in October. Fox and MY9 networks were also dark. These are services provided by Cablevision. If they are unable to provide their services, then a credit is due.

For 1 month, my cable stations go in and out, no stations. My phone goes dead when I am speaking to someone, and the computer shuts down. I have all 3 services I pay for. Two service people were there 1 week apart. The first one didn't know the problem; the 2nd one said he fixed it. It was worse than before. I'm so stressed. I called over 14 times in 2 weeks. The 3rd technician never came. On November 14, I waited 8 am to 8 at night, the supervisor never came. Good people, they have working there, not. Nothing has been done. They say so sorry and pass my call and lie, and it has not been working. I want total credit for a month and more. I wait in all day, take time off work, and the supervisor doesn't show up. They are disgusting.

Cablevison has advised that it is not crediting it's customers for a lost service when they were in dispute with Fox. They claim Fox was part of a package and since the package is subject to change, they are not crediting their clients for a service they were unable to provide.

3TVs stopped working due to a signal change. Called cable vision and was told under a promotion, they can install 3 free cable boxes. I have been getting charged for the boxes and they refuse to honor the promotion. They are charging me an extra $18 per month.

In Feb. 2010, I asked Cablevision if they could lower my bill because it was too expensive. They were very nice and obliged by lowering the bill . Every month, for the past 10 months I received a bill for $116.00 and paid it promptly in full. Recently, I received a bill for over $850.00 stating that they had made a mistake, and forgot to bill me for charges the past 10 months.

Someone, on their end, supposedly gave me too much money off every month and now they want me to pay for this supposed mistake. I am so frustrated. I have wasted so many, many hours on the phone trying to get someone to listen and understand. I am not responsible for their excuse that someone made an error on their part. I paid the contract in full every month faithfully, and now they want all this back pay when I was told I was supposed to be getting money off every month.

Thank you for any help you can give. I told them I would even meet them half way but they still want full payment. I've had enough.

I had scheduled a move and had an appointment for the Cablevision tech to install cable. The appointment was set for 11am - 2PM. The guy never showed! You would think in tough times, companies would want to try to keep and gain new customers. I will never be a customer again.

Cablevision refuses to credit my account for the loss of channel 5 and 9. All I can do is cancel services. This is not what I paid for. I don't care who is at fault, I did not get what I paid for.

We received our bill on November 8th, 2010 to find that a $73.00 package was added, which we did not order. On the night that they claimed we placed the order, October 30, 2010, we were not present in our home nor did we have any visitors. When we called the customer service to dispute the charges, they told us that this was a "non-refundable" package. They claimed that they could not identify which box in the house that the supposed order was placed nor could they do anything for us. We have been a customer in good standing with this company for over five years. After being transferred from person to person just requesting that the package be canceled and our money refunded, they accused us of consciously ordering the package.

We explained that had we ordered it, we would not be calling to cancel only a week later. We also explained we were not present in the house. They informed us that their system "never has glitches which could result in charges being placed on a bill by mistake". In addition, we were spoken to condescendingly by the customer service representatives. In conclusion, we just wish the charge to be removed from the bill as we never ordered the service and have no desire for it to be in the house.

I just got my bill from Cablevision for the period that included the blackout of Fox and My9. There was no credit on this bill even though full services were not provided. When I asked, in advance of receiving the bill, if I were eligible for a promotion or credit, given the situation, I was told no, unless I wanted to give them more money as part of the Triple Play. Please. You can't meet your obligations on one service, why would I have you provide three?

I think Cablevision needs some serious training in customer relations, as I think they could have explored a multitude of ways to ensure their customers didn't feel ripped off because of this dispute (six months of HBO/Showtime, a $5 or $10 credit), but instead, their reps throw their hands in the air and blame News Corp. I don't know (or care) whose fault it was, I only know that I got a bill from Cablevision. If I claimed that I couldn't pay my bill in full because of a dispute with my employer over my paycheck, I doubt Cablevision would be as forgiving as its customers have been.

A year ago we subscribed to Triple Play (TV, Phone and Internet) from Cablevision. To the standard package, we added the French Channel (TV5Monde USA) and Starz and Encore on demand. Our monthly bill was always $127.28 for the three services together. Our new bill, dated November 2010 (11-01-10 to 11-30-10) amounted to $172.22. That's a raise of no less than 35%! Pure highway robbery.

We called Cablevision at 718-617-3500 and spoke with a representative. When we asked, what happened, the answer was: "Your promotion period has ended and now you are charged the "normal" prices." The damages are nearly $45($44.94) per month. The only choices we have with Cablevision are: (a) just to pay up $172.22 per month; (b) cancel our subscription. We spoke with a representative from DirecTV. She told us that they can give us the same service (TV, Phone and Internet) for just $99.99 per month. This means that Cablevision is charging prices that are way too high.

This is the second time that Cablevision has dropped channels that were in my package and expects me to pay the same amount. I have not received service for the past 3 weeks on 4 channels in my package which were totally "blacked out". I have still not received a discount or refund from the previous "blackout" of channels or the present. Instead, they want to disconnect my service on Nov. 11 because I refuse to pay for service I did not receive.

Today, 11/5/2010, I called Cablevision at 201-436-2500 requesting a credit and they denied it. The purpose of the request was because I had been without all 12 Fox channels and My9 channels due to their dispute for 2 weeks and 1 day. I am being charged for these channels and I am paying for these channels but my family and I were not able to view them during their dispute with News Corp. They declined to offer any type of compensation for the equivalent of services lost. This is the 3rd time we have had to endure lost of services with Cablevision.

Cablevision's answer to satisfying/compensating its customers for the 2 week period channels 5 and 9 were off the air was to add 100 more channels; Channels I didn't know about, didn't want, certainly didn't ask for or agree to, and of course, didn't watch. How does this compensate me for programming I paid for and didn't get? And while I understand that it was not Cablevision's choice to pull the channels and programming associated with those channels, my contract and service agreement is with Cablevision, not with the individual networks. I see Cablevision as the responsible party here, thoroughly avoiding their responsibility and *** their customers! Anyone else feel this way?

Cablevision and Fox reached an agreement. Why isn't someone trying to get us some refunds and make sure this never happens again? Digital has been a disaster. What happened to our "free TV"?

Cablevision, in dispute with News Corp, has not provided services (Channel 5 and Channel 9) during the past 2 week period with no end in sight. During this time, the World Series should have been broadcast to subscribers, but it was not.

We contacted Cablevision of Brookhaven and spoke to a supervisor. The company refuses to issue a credit for this theft of service. There is no due process available to the consumer. I was advised that no credits are being issued to anyone and that even if I spoke to Mr. Dolan (CEO), we would not receive a credit. This is unfair and unscrupulous. We would be willing to initiate a class action lawsuit against Cablevision. This is theft of services. I am paying for services not received.

They are scandalous, taking away services and channels to subscribers for weeks on end but charging the same prices for reduced services. The company is unwilling to negotiate and as customers, we are pawns in this horrific situation. It's disgusting and needs to be stopped. That should be the intend of organizations regulating these industries. Cablevision has had series of disputes with programming providers over the past few years over fees. These large companies are nearly monopolistic in power and should not be treating customers in this manner. We're being ripped off. We're paying for services that are not being delivered. We cannot watch the programs that we paid for. There is no end to the dispute. I pay for service, I expect it.

Jon - I am in media relations for Cablevision and am trying to reach you related to your post on the Fox class action lawsuits. Can you please email me at **, so I can get you our comment. Thank you.

My TV has no Fox Station 5 or 9. We are paying for a service and not getting what we paid for. We want to cancel but our service provider, Cablevision, said to wait for dispute to be over. This is unacceptable.

The dispute between Cablevision and Fox should not be the consumers fault. Originally when Cablevision sells their products such as TV, internet, and phone service, it comes with a contract of normally 2 years. Cablevision sells its TV packages, Basic, silver and gold, as you can see on their website to entice customers to buy their service and contract.

In those packages a channel lineup is given in which depending on the package a price is charged. In all the packages FOX broadcasting and UPN 9 is all part of the packages. Cablevision is charging their customers for those channels and other to watch. Now that Fox has a dispute with cablevision the customers are not able to see the programming that they are paying Cablevision a monthly service for. Cablevison needs to refund some money to its customers because of this dispute.

Fox and UPN 9 are free to customers over the air. Cablevision is charging its customers to watch those channels (fox and 9) and has breached the contract since they are not providing the service to the customer to watch those channels. Why should a customer pay for a converter box to see over the air channels when they are being charged by cablevision to see those same channels. Cablevision sometimes charges an 200 dollar early termination fee when a customer cancels or breaches their contract. Would like to file Class action suit against Cablevision because they are breaching their contract by not providing the service they are charging us for.

The one channel I wished to watch is never available. They transmitted a game that started at 12 noon, at 2p m on several occasions and did not make any other times on that channel available. I finally just gave up and cancelled the service but we need some competition here in New Jersey for Cablevision.

The Fox situation is only the most recent indicator of why they should not have a monopoly in my area. I hope all of these e mails are going to some regulatory agency that can finally help all of us that have been oppressed by this inferior company all these years. In economic times such as this, it is silly that we should have to pay them and only them for any TV reception on any Channel in Seaside Park NJ.

This on going dispute Cablevision is having with its partners will have no effect on the quality of service I receive from Cablevision. Da! My HD signal drops constantly, I am forced to pay for channels I do not watch or will ever watch and now they are forcing me to watch their bullying campaign to make them look like the good guys to their customers.

Hello, Cablevision! It is backfiring and who ever was the brain behind this move should be charged with fraud as this consumer is never going to see a red cent for the interruption of my service. They need to be regulated by the FCC as they are getting away with a lot of fraudulent abuse to the consumer.

If I could use a competitor service, I would drop them in a heartbeat. But, Oh, yeah there is no competitor. So they have us by the brass monkey **.

I have 5 cable boxes in my house and the recurring issues with their 'talks' with others (i.e. Fox) has happened too many times before. I watch sports. I made arrangements for this weekend to ensure I was home with my son to watch the Giants, an issue you blame on them. I will be looking at Verizon and Dish Network tomorrow. Thank you.

I called Cablevision to convert phone service from Verizon to them. They came at 11:30AM and left at 4:50PM. They knew I had an alarm system, and I confirmed that my ADT alarm system was compatible with Cablevision. After 5 hours of attempts to get the alarm working, a supervisor told me that the problem was with the alarm system, and I'd have to call ADT and pay them to fix it. Gee, the alarm worked before Cablevision arrived. I wasn't getting an FC (failure to communicate) message on the panel, until Cablevision arrived. Their sole logic is that they know what they're doing, and the alarm issue is my problem not theirs. ADT said the cost to visit is $142, and then it's $35 for every 15 minutes. They have no idea what's wrong, or what it will take to fix it.

When we moved to a new apartment, we made an appointment for Cablevision to come and hook us up. They gave us a new phone number and they were supposed to come the day after we moved in. I purposely set up the appointment early so that it would go smoothly. They never came. When we called, they apologized and set up another appointment for us two days later.

They never came. This went on for a week. We spent hours on the phone trying to get this straight. They apologized and said that something got screwed up with the computer and there was nothing they could do but set up another appointment. Finally, they show up one night after a week and what a surprise, our phone number doesn't work. People were calling us and it wasn't going through.

When we called and complained, they said that the original phone number wasn't available anymore so they had to give us a new one. Thanks for telling us. We had not only waited a week to get Cablevision, but now we had to call everyone and tell them that our number doesn't work. With all this mess they ended up screwing up our bill, too.

We somehow, between this apartment and the other one, got mixed up in the bills and ended up being a month behind. We always pay the month by the due date, but we are now paying the previous month. They said that's fine. We won't get disconnected as long as we pay the month by the due date. Even so, we get threatening letters and phone calls every night which start 5 days before the due date of the bill. Talk about harassment.

We have never been disconnected because we always pay the bill before it's due. They are quick to harass us but not quick to give customer service. They are the most annoying company I have ever dealt with. I wish I could change services.

And try ever getting a right phone number from their 411. The people don't even speak English and then they tell you that they have no listing for Pathmark. Unbelievable! I wish that I could do a commercial for Verizon saying how bad Cablevision is. Hey, Verizon: contact me if you want some true unsatisfied Cablevision customers.

It has been many years of frustration of commercials that interrupting literally every 3-5 minutes a good show or anything that I and everyone else is paying for! It makes me dizzy. How many times I need to ask my doctor about some new things that I do not need. It makes me sick how many times the cable company is double dipping. Once from us the consumer, then from the marketing agency, big bucks! If they are disrupting my entertainment with their garbage, they should pay for it. Do you really think that if every consumer stops paying for the increasing and ridiculously high cable bill, advertising will stop? I don't think so!

Last year we made complaints to Io Cable about the free on Demand that's not free. That when a movie is selected it plays with glitches or does not play at all. It can be this why for sometime. Sometimes they fixed themselves but sometimes they don't. We pay lots of money to Io cable in full each month never late. But there services don't get better they get worse and there services go up and up. This year we had 5 reboot in one box. The other box stood one mouth missing channels until I called them.

My son has an HD box in his room that rebooted 7 time last year. This year 5 times it rebooted. Today August 12,2010, he has glitches on HBO on Demand. The movie he was watching is called Final Destination, playing with pixels and stops. It even kicked him out. Now they do fix but if a service man has to come they will charge me for it. What ever happened with customers satisfaction why do I have to pay for better services or even pay for a service repair man to come and fix what is their problem? Please help all of us get better service. Thank you.

Cablevision charged me a monthly bill of $232.08. The problem is that, for starters, they don't send me a paper bill. And so receiving an invoice becomes a hassle, to the point where I'm in danger of incurring late fees. At this present situation, the bill of $232.08 was paid in full and on time. The problem lies in that Cablevision is now charging me a "past due" fee of $47.34. They're threatening to disconnect my service and charge me a "reactivation fee" if my service were to be discontinued by them. $232.08 is a hefty monthly service fee. It was paid in full, and on time despite their negligence regarding notification of the monthly bill. Now I'm being threatened and in essence forced to pay an additional $47.34 late fee that is wrongfully charged. I can't afford to dish out approximately half of a hundred dollars on a non-existent late fee.

I was leaving ** NJ, with a TV and internet service from Cablevision provider. On the beginning of March of this year, I moved to ** and I requested Cablevision to transfer my services to the new address. After a couple of month, we notice the bill was coming higher than expected and I called cablevision to ask why. They upgraded the service including the home phone service that I never asked for and was never used. When I asked them to deduct the monthly phone charges from my account, they refused. I am in the best disposition to pay for the services that I order and used: TV and internet only.

Please help me. I am eighteen years old guy, and I opened that account to establish credit. Now I have a bad mark on my credit report. Also, I will like for them to erase the bad mark from my credit report. Thank you in advance for the help you can provide me with.

I have been a Cablevision customer since 1992. My bills are higher than my rent. I cancelled the service (internet & phone) several times because it was too costly. I got a call from a sales rep. and I am supposed to have a package that is affordable (about $137 a month). I am now about to be disconnected because my present bill is $517.59 with a past due balance of $334.58. Every time I change my package I m billed a month in advance and that doesn't make sense to me since I'm not a new customer. I cannot afford to keep paying Cablevision their outrageous prices and the landlord will not allow us to get satellite in the building.

Since I was told I'd get an affordable package why doesn't cablevision honor their sales promise? I will go broke trying to pay them. I am disabled and only get a check once a month. I also had no internet service for a week but I haven't gotten credit for that yet. If I call to downgrade I'm going to be billed once again a month in advance. I won't have any choice but to try and pay them but I need time and Cablevision doesn't compromise. I can't afford to keep paying them $300 & $400 a month.

I have received 7 harassing phone calls, after I have requested they stop calling, trying to sell me new products. The 7 calls have occurred over a 10 day period. I also requested to have them stop calling through their automated service. I am beyond words at their inconsiderate and harassing behavior.

In March 2010, I called Cablevision to order the service from them. They told me that I had owed them $360.91 when I was living at an address that I never lived before and I told them that it wasn't me. They said that they would not give me the service if the balance was mine; then the operator asked me for my social security number and put me on hold and checked the information. After a few minutes, she came back online and told me that she checked it and the balance was not mine. She agreed to give me the service and gave me an installation date. After two months, they called me back and told me that they linked me to the account and the balance is mine and they transferred it to my account.

First, they asked me to send them a copy of my Social Security card and my ID. I did send it and they said it's not enough. Second, they asked me to send a letter, such as, gas bill, telephone bill, and bank statement, that I received between October 2007 to November 2008. I sent them a letter dated May 7, 2008 and they said it's not enough.

Third, I sent them a copy of my license with the address where I was living at that time (October 2007 to November 2008). They said they need more information. Fourth, I sent them copies of all my Dish Network bills from October 2007 to November 2008 because I had Dish Network TV at that time. They said it's not enough and I need to give them a police report attesting that someone used my identity and I told them even if I go to the police precinct, I can't tell them that because we don't have the same social and birth date and address. We only have the same name, so Cablevision is the one linking me to the balance. They said I still need it.

Finally, I went to the precinct today. I explained to them what happened and they said they can't give me a police report because the owner of the account didn't commit any crime (it wasn't my information). And they told me to file a consumer complaint form. They added the balance to my account. It can mess up my credit. And not only that, I also spend cash and time to send them all these papers.

Cablevision is refusing to send me my paper bills via mail. This all started in the month of February until July of 2010 and also I am blocked from internet access as well. I have tried three times to get my past bills or statements but Cablevision is giving me the runaround. It caused a lot of stress, aggravation, headaches, dizziness, upset stomach, and loss of appetite.

I canceled my Cablevision account on May 15, 2010. At the time I had a credit on my account. I have called them 5 times and get nothing but the run around. Is it illegal for them to hold my money, even though I have no balance and no longer use their service?

I've always been satisfied with my Cablevision TV and Internet service. However, ever since I got phone service, it has been terrible! My phone keeps going dead, we constantly have to reboot the modem. A service tech came out about a year ago, changed the splitter and it worked for awhile. Then it slowly started to go offline, once again. We kept resetting the modem and now it's doing it constantly! I have an elderly person at home while we're at work, that needs reliable phone service and this is definitely not it! They don't have emergency service when your phone is offline.

I travel a lot for my job and can't always be around. My husband happens to be away this week and the company won't come ASAP so we can insure that there's phone service here for my elderly mother. Why should I get a cell phone for her, when I should be able to get reliable phone service? My elderly parent doesn't want a cell phone and I can't force her to use one, but I should be able to have reliable phone service! This totally unacceptable! The service department told me that I can go purchase a splitter and replace the one I have, but they won't reimburse me! I'd rather have the old reliable phone service back, even basic service to ease my mind that my elderly parent can have reliable phone service. And for what Cablevision charges us for service, we all deserve better!

Cablevision refuses to send me my paper bills via mail. They said that I can check my bill via internet. Well, I've tried and cannot gain access to my account. Not only that, but they keep telling me to get the triple play. They said it will reduce my bill. I don`t want the triple play. I feel that Cablevision is taking advantage of all its customers because there is no one regulating this company and it scams people.

I have tried to contact the B.B.B., but they are not interested in Cablevision issues. What`s up with New York lately? No one seems to care about the little people. So, I am going to file a class action lawsuit against Cablevision's bad service, bad reception, and bad attitude. Can anybody help? They make extra charges for equipment and late night phone calls to my cell phone just to remind me of my balance - 11 pm, 12 am, 1 am, and so on. This is a form of harassment. I have asked them not to call me with the reminder of my balance and it still continues.

I recently had a voice message on my answering machine from Cablevision stating something to the effect that I needed to order IO cable boxes for all of my other TVs or they would lose service on July 15th. I emailed them my complaint that I do not need more boxes. I have one primary TV with IO and the others are rarely used. They responded that I don't have choice. This is better for me because I will now have IO on all of my TVs with all of the IO features. With 3 rarely used TVs, I will now have to pay an additional $21/month for something that I don't want. This is a disgrace! Increase of $21/month = $252/year plus taxes and surcharges!

On May 26, I requested that Cablevision terminate my account with them and I paid the final amount due. The disconnection department confirmed that my account was cancelled but I still receive bill from them and they want to receive payment when the final payment was made in full. I want Cablevision to clear my account and stop the wrongful collection process.

My Cablevision account was connected on December 2010. The technician installed a DVR box, which I did not request and have been paying $9.95 a month for this service that was not requested by me. The tech told me that this was the standard box. I found out that it was not the standard box and Cablevision has been taking my money, without my consent, for the IO DVR service box. I consider this theft by deception and would like my refund for the past 6 months plus any taxes that were included. I was charged for service that I clearly did not request and would like a refund from Cablevision for ripping off the consumer.

I had a blacking out problem for long time. Many techs came, did this and that but the problem continued. Then, Jeremy (#**) came again. This time, he went outside, checked the wiring and found a problem. He came back up, rechecked and did work on some of the wires. What a fine fellow. He is very patient and polite. He is a credit to any company. The other techs were also nice but the problem never went away. Now, all I can do is wait and see if the problem has been resolved. As for reaching Cablevision to report a problem is ridiculous. Try it.

I had this insane company come to my house no less than 15 times, always with the threat that I would have to pay if somehow it were to "my fault". Finally, after playing around, changing the box in the house, then the box outside the house, then the wires outside the house and then goodness knows what else; the last tech came and spent three hours up a telephone pole across the street. This fixed the problem for about a year and a half. Now, the phone goes out again, and the TV reception does the same thing-in and out. (There is construction on the street, and Verizon broke a water pipe last winter.)

Keep calling and make them come out, many times they don't need to come inside. They are terrible about refunding when they overcharge and they do this often and structure their bills to make overcharging possible by having confusing and idiotic billing systems. They told me I changed my services "in the middle of a billing period" and a fairy story as to why they over charged me. I asked what date and what time was the right time to change my services. What was the correct official window of time according to Cable vision and the answer was, well she had no answer at all. This company is strictly for the birds.

I'm very mad that Cablevision has rendered my under the counter cable-ready TV completely useless as there is no room to put a cable box that they now require me to have for all of my TVs. I only want the basic channels in the kitchen and was perfectly happy not to have all the channels as I just used the TV for news and weather. They must really be hurting to have to stick it to the customers again by charging them $6.95 extra a month more to get the same darn thing they've been getting. I guess this is what happens when a company has a monopoly. Why aren't there any other cable providers in our area? This resulted to about $14 more in charges for the same services.

I recently switched over from Verizon to Cablevision and when signed up, was told if I don't like any of the services, I can cancel it and keep what ever services I like at a promotional rate. So, I did that within 30 days. I kept the phone and online service, which now I'm being told that I have to pay more than what I was paying with Verizon and instead of saving money, I will pay more. I will be losing more than my savings.

I received a letter from Cablevision stating that I will no longer be able to receive basic cable on televisions without a cable box. I called Cablevision regarding this and they offered to give me a box free of charge for one year. But when it comes down to it, it's not free at all. They are now charging me $1.50 per month extra (plus all the taxes) to get the premium channels that I already pay for through that box and also after the year, I will be paying $6.95+ for the box and remote. This is totally ridiculous. They have the monopoly on basic television transmission since last years change to digital. I think this is unfair to consumers. In these economic times, I think that is appalling that Cablevision is taking advantage of their customers yet again.

I had my real estate business for 17 years, at **. My phone carrier is Cablevision. I ask to transfer my numbers on 5/21/10. It is now 5/28/10 and to this date, I have no phone, because they cannot restore my business numbers. I am out of business now. For two weeks, my clients cannot reach me. When ** is dialed, it says out of service. There is no contact, therefore, my business is dead.

Since having Cable Optimum Triple Play over 1 year, we are paying for three boxes which one is a DVR box. Whenever we are watching any one of our televisions on any channel which we have all the movie channels plus Demand the picture is always jumping in and out and stays out for some time where we are missing most of the movie or show that we are watching. We pay our bill on time and we have contacted Cablevision customer service several times about this, but we are still having this problem.

Please! We need someone to do something about this also other family members and friends that have the Optimum Triple Play said they too is having the same problem. We really need someone to solve this out with Cablevision because they is doing nothing for us and it's like we is paying for TV that we cannot watch and we is giving away free money that we don't have, I can't take it no more! Thank you for your help!

Approximately six months ago, we started experiencing digital distortions on all of the IO channels. We called for service and a tech came out and told us that the signal was weak. He claimed to check the connection outside and said that it was ok. We were told to hire an electrician to replace the wiring inside the house to the TV. After completed this task and continued to have the same problem, we contacted Cablevision again and the tech changed the cable to the house. The cable box was changed as well. We continued to have the same problem but more intense. I contacted Cablevision again in the same week.

A tech checked the modem and changed a cable on that. The problem continued. I contacted Cablevision again and the tech now said that there was interference somewhere in the neighborhood. They were to send a bucket truck out to check. I don't know if that ever took place because we continue to have the same problem. I contacted Cablevision again. A tech came to put a filter on the cable for the computer and checked the connections and everything was fine. The problem continues. Cablevision has been to our house so often I've lost at least 4 vacation days to this problem which is an everyday problem.

This morning, every channel except channel 8 and 10, were frozen. We could hear the voice but the picture froze. I contacted Cablevision again. They are sending out an area supervisor on a Sunday morning. Not all appointments were kept to the time Cablevision specified during all of these visits and I'm completely frustrated that I'm paying for a service each month that really isn't being properly supplied to my household. I've had to cover the expense of hiring an electrician to redo the cable lines in my house.

What more can a consumer do to help Cablevision? Isn't it Cablevision's responsibility to provide the service they are being paid for? This is fraud. The NJ State Attorney General's Office should be all over this poorly managed monopoly. I acquired economic loss, 4 days vacation and the expense of hiring an electrician and the cost of materials. Also included is the inconvenience of calling Cablevision and being told nonsense, so they don't have to fix the problem and my Sunday morning time which I usually go to church with my family. Paying the monthly invoice for IO Cablevision and it doesn't work. The cost of having my television checked for problems. Not being able to watch television at my convenience at any given time of day.

My problem is that I have service with this company. I have complained to the company that I have frozen pixelation and loss of internet service. I have spoken to three techs and all three techs have stated that the entire complex is being rewired. Yet, the company has been unwilling to issue credit for their inadequate service. I have endured changing two cable boxes, two modem boxes, and three technicians and the problem still exists. The economic result is they want the consumer to continue to pay full price for a service they know is inadequate. And the physical damage is the constant headache of working on the computer and the signal leaves and you lose your online work because it timed out.

Every month, Cablevision charges to my visa credit card prior to the day I receive its monthly statement that comes to me through the US Postal Service. So I had a hard time to keep my bank account in balance. To correct the situation, I have requested Cablevision via email in numerous occasions to send me the monthly statement prior to payment due date (e.g., 2 - 3 weeks in advance) like utilities such as PSE&G (Public Service Electric & Gas) and JCP&L (Jersey Central Power & Light) and credit card company.

get rid of this problem. Thank you in advance.

I switched my services from DirecTV to Optimum Triple Play to get the best prices for all three services. I have only been a customer with Optimum Triple Play since February of 2010. Since I have been a customer, I have had nothing but problems with them every month with my monthly bill. There are certain channels on demand that they said I ordered that I know I never did, bringing my monthly bill up to $30-$40 more a month. I am on a tight budget, and I manage my own bills so I know what to order and what not to order. I also took off like "Showtime" so my bill would be lower every month.

Every month they promised me it would be a certain amount; then it was higher than what I was told. I used to have the paperless bill so I was not able to view my bill where I would call in for what was owed every month. One customer service representative told me one amount. Then when that was paid, the other month was higher because they said my bill was not paid in full the month before. I am discontinuing my services with them and I do not want to see people like me get ripped off by companies such as them. Then the customer service was not service at all, even certain supervisors try to outplay me to overcharge me and not grant me anything. I am not looking to get anything for free, but I like companies to give me what I am asking for, not any less nor any more.

We pay for cable and internet through cable vision and the internet only works when it feels like it. We call for help and nobody comes. I want a refund for my internet bill!

Cablevision sent out a letter to all of their customers advising Cable ready TVs will no longer operate without a cable box. For twenty years, the basic service fee allowed access to channels (limited) without the expense of a cable box monthly fee. Homeowners have always been able to utilize a cable box for premium channels in addition to using additional TVs without the box for the limited channels.

For homeowners who had additional TVs in their home and had access to the limited channels as part of their basic service, now will have to pay an additional $6.95 per month per TV. I know in my situation I have 3 additional TVs that I will now have to pay $6.95 per month for each of TVs and I believe this is just a another revenue generator for Cablevision and is just a disguised rate increase. I find it appalling and would like to know if they have to go before the DPUC for such an increase.

Optimum Online (Cablevision) is charging my father-in-law (80 yrs.old) for phone service, internet service, and TV service for $29.95 each. He does not own a computer. He does not need or use the internet service. Yet, Optimum says they can not adjust the bill lower, to reflect only the services he needs, the phone and TV only.

They do not market their services this way, to pay for three services when you only need two. Who would sign up for that? I have made repeated calls to Optimum and they respond as if it's a no brainer... "Of course, you pay for all three service even though you don't use or need them." They say in their defense that if you have the modem in your house for the phone service, then it's only natural that you must pay for the internet service because it can be accessed on the same modem.

They are taking $30 a month from him and feel perfectly justified in doing so. This can't be legal. Who can help us?

I am writing this letter to you, because I had an extremely frustrating week with Cablevision. And thanks to two techs, Steve and Dean, I would have after 20 years switched to Verizon FiOs. On Tuesday, March 30, I had my DVR replaced with a standard DVR in lieu of an HD DVR. Friday, April 2, the DVR kept rebooting, and I called and spoke to Gene and explained the problem and was told I had "a bad box." I explained to him that I needed a Standard DVR, and he said he would put it on the order.

Saturday, April 3, Steve came to replace my DVR, and on the order sheet, it says: IO-DVR HD. So now, I'm going to go for another 24 hours without TV. He called a few coworkers in the area, asking if any of them had a Standard DVR; and no one did, Dean was the first person he called. Steve told me he had 2 more jobs and after that, he would go back to Bethpage and get the proper DVR and return here hopefully by 6:30pm.

At about 6:00pm, my buzzer rang, and it was Dean. He had finished for the day and called Steve to get my address to help out his coworker and to make sure I didn't have to wait until Monday for yet another cable tech to show up.

The point I'm trying to make is that you have two young gentlemen working for and representing Cablevision, and what impressed me the most is how they had each other's back. They both showed up here, and they were apologetic, knowledgeable, polite, and extremely professional. They should be applauded for doing a great job above and beyond most young men would do.

Since I have had an account with Cable, I have paid in the neighborhood of $250.00 to $300.00 a month. I recently moved, and I'm paying approximately $170.00 a month. And I expect good service which hasn't been the case in the past few months. I don't know if you can compensate me in any way, but please make sure you thank Steve and Dean personally. They surely do deserve it. And since we all pay so much a month in premiums, give them both a raise.

I want to be compensated for your customer service staff not following through on what they tell you on the phone. I wasted an entire day sitting in the house waiting for the techs to do the job properly, and I had no service for 36 hours.

My 87 y/o mother resides in a Nursing Home. I have Power of Attorney and see to her affairs. She recently had the Cable TV service started. I requested Basic Service. Last time I visited her, I checked her TV and she only receives 20 channels, basic, okay. She got a bill today for $74.77. I went to the local office and found my Mother is being billed for the "Family Package", $55.95 on top of the basic $10.20 charge. I stated it must be a mistake, I will pay the full amount but want her service reduced to the Basic Plan. They told me I did not have the authority to do that. I told them I have POA. They said it does not matter. I need to have my mother fill out and sign a "Authorized User Form" giving me the authority to handle her account.

This is a nursing home. On a good day, my Mother can tell you what day of the week it is. She watches 1 channel all day. The reason I have POA is so she does not have to be bothered with such matters. But I guess they would rather take advantage of a elderly invalid to make the extra money. I did not pay the bill, as I am going to dispute the entire bill. This is a loss of revenue to someone with very limited resources.

Last year, I decided to look at my cable bill and found that I was being charged for movies I never watched. The first one was Howard Stern. On previous bills, I paid approx. $10 for several of them. I called and they waived it. To my surprise, I looked at the bill another time and was being charged for 7 X-rated movies I have never watched and the only one at home is me. To top it off, I work and the times reflected were weekdays when I am at work. I was furious and not to mention their response saying that they came from my box and etc., etc. In order to keep the service I had to pay half of that bill.

Now they are doing it again. They must have some scam or someone has the same box. I do not know what the ** is going on, but once again the times and dates they claim these movies were watched, I was at work. I get up at 5:30 am and leave to come home every night the latest 6 pm. Now either someone is stealing from the line but something is going on and they need to address it.

I refuse to pay another penny to them knowing that I am not responsible for this. I have heard that they have done this to other people and if I have to pull out and not have cable, then so be it because they are not getting over again. And to make it clear, I have never watched an X-rated movie. Never had any interest so like I said, they better look into that scam. The total cost of those movies amount to $70 which they will not see coming from me. I refuse to allow Cablevision to keep scamming me.

Optimum online - Internet speed is often under 1 mbps between 1 pm and 11:30 pm, weekends between 5:30 pm and 11:30 pm. Sometimes it's better but not much better. Promised up to 15 mb with no minimum described or discussed. I pay $50 per month and have services same as a cheap phone DSL. I do tech support and my connection speed has to be at least 7 mbps. I spoke a few times with the tech support. We did lots of tests and you set up a technician visit. Second time tech person did not sow up at all. Management promised to call me tomorrow. I hope there's something they can do about it.

Cablevision of Westchester NY. Why is Cablevision allowed to bill a month in advance? Why wouldn't every company want to do this? I find they make the bills, so confusing that they get away with screwing the customer. Customer services starts out being very nice but if you don't agree with them they turn into very nasty people. There must be someone to investigate the billing system, for someone who has a $96.00 plan to get a bill that's $172.64 and a bill that says current charges of $568.88 is just crazy.

I left the company in Jan. 2010 because of this. They offered me a new plan after I had been hooked up by another company. However, they were the only TV company I could use, so I went back, but billing a month in advance is just plain wrong. Is there something I can do? Someone I can complain to? Thank you for your time.

I had DirecTV prior to signing up to Cablevision. Then a sales rep from Cable contacted me and promised that they would pay for the contract if I cancelled DirecTV which was $300. First thing is they never did that then they told me that my package that I ordered which was HBO Howard Stern on demand and sport package was going to be $129.99 plus tax which was approximately $140. I was receiving bill for over $200. That's not correct plus they were charging me for DVR service which was supposed to be free with the package. Then I disputed the charges with them and they told me I would still have to pay them. The amount I owe them is $337. Currently, I felt this is not an honest company. They lie and steal from their customers. Something has to be addressed about this issue. Thank you.

I called Cablevison to sign up for Optimum Online which they offer for $29.99 for the first year. The sales representative told me that I should take the double play offer, and then if I don't like it, I can cancel the Optimum Voice and then keep the Optimum Online for only $29.99 for the year, even if I cancel Optimum Voice.

So I call the Optimum after 2 months and asked them to cancel Voice and keep Online for $29.99. They were telling me that they cannot do that and that if they do that, the Optimum Online will be $50.00 per month. I spoke to their supervisor they told that they about this but they cannot do that. Now I have no choice but to cancel service as I don't want to pay $50 for Online for one year. I appreciate if you can help me in this matter. I have to cancel Optimum Online, and now, i have to search for new high-speed internet access. Thank you.

I disconnected my cable Internet service about two years ago. They did not disconnect right away as they had told me they did and continued to bill me for two additional months or so. They still will not cancel the charges and I've spend numerous hours on the phone with them trying to get them to acknowledge and cancel these fraudulent charges. They say it's my word against theirs and that I cannot prove that I cancelled on that date and therefore have to pay the $200 or so dollars. Please help. This has also affected credit and collections. How can I fight them? I'd be happy to have a lawyer give advice on this.

For the past year, I have had extremely limited phone and internet service through Cablevision's iO. I had 4 different technicians out to diagnose the problem and none have been able to fix the problem. The issue is further complicated by the fact that my home alarm system was attached to the line in the event of an emergency. I have had many discussions and phone conversations about the fact that my service never works. They are reluctant (I've only received one service credit) to give credit for lack of connectivity and only give it if you call each time that your service fails.

I do not have the time to babysit their service and many times I only find out when I go to do important work on the internet and it fails to connect. The last technician who came to the house allowed me to listen to the discussion that he was having with the dispatcher indicating that my home is one of many in the neighborhood that have these problems. Cablevision has misrepresented their service capabilities to me and I am fed up.

To decrease my household expenses, I have been trying since January 27, 2010 to disconnect from Cablevision (where I had TV, telephone and internet service) and to connect with Verizon (picking up only telephone). Today, February 11, 2010, I received a Verizon bill for over $100 and owe Cablevision over $200. Both companies assure me that they actively hold my telephone number, leaving me in a perpetual loop, calling them to confirm that the transfer has been completed. I have spent over 5 hours waiting on the telephone to resolve this issue with no satisfaction. Why is my telephone number being held captive? Is this how big business punishes the consumer for changing telecommunications companies? Is there no one who can speak for the consumer?

This day, about 4 hours ago, I finally called Cablevision to report that my Optimum Online emails (their email account) was not being received by other Optimum Online customers. After the first technician took control over my computer, he determined that perhaps it was the CA (Computer Associates) free security service, so he would transfer me to them. Of course, by that time, one hour, he had mistakenly downloaded over 2,000 emails which I had long ago deleted into my account. "Oops, sorry," was his response. He transferred me to CA, where I was third in their line and anticipated time was 3 minutes. 45 minutes later, no one picked up. I called back Cablevision again—I'm listening to the pre-fab downloads and very, very loud music and offers to work at this wonderful company.

With the second technician, I explained again the problem, about the first, which never was addressed and now there are 2,000 emails that I have to delete. Did I mention I work from my house so now three hours has gone by in my day! This guy tries to help and goes pretty much through the same tests that the first imbecile did. More waste of my time. Ultimately, he makes the same conclusion: transfer to CA who never picks up phone! So now he says to call back another day like 3 hours waiting was just for fun and how much is my ever increasing damn bill with them every month? I know I can get wireless internet for free now and $10 phone service from T-Mobile. Just have to find a TV provider and I'm out of here.

Back to the story. I tell this second technician that I want to call CA myself. He gives me the wrong number. Computer Associates is apparently not CA. Yeah, right. It just wasn't India or the Philippines. Ultimately, I get the number where they want money! I explainrf it comes with my service. She says she needs 190 number and call Cablevision back. What? Not again.

I call a third time and get nauseating loud recording or how wonderful Cablevision is. Finally, a technician who can't help me wants to start from scratch. I say no, get me supervisior. 20 minutes later Tom, allegedly the supervisor, gets on the phone asking me the problem. I say, "Look I know you have a computer in front of you with notes--read them. Don't make me repeat this again." He finally gives me 190 number, but I find out that in order to get this number the second ** had to put in a request to have CA call me back. He did not he told me to call them again.

I'm on 4 hours now. I call back CA, another bumbling overseas worthless company that I hope goes bankrupt or has another of their corporate staff off to prison. No, they will not help me even if I have the 190 number because I have to go thru Cablevision, you know the one's who they will not answer the phone for! So here's what I'm going to do. I earn $300 per hour. I'm sending corporate a bill. They don't pay and I will go to small claims court and seek restitution for both my time and the payments of their monthly large bills for which I have not gotten adequate service.

I order a new cable box in Oct., nothing special just the usual HD. I have two other cable boxes already. The request order says Install 1 HD Box. They came and installed new box and left. This month, I happen to look at the bill and I'm getting charged for DVR service for $9.95 a month for four months now. I called and told them I wanted the four months credit and to replace the box. They told me it's my fault. I should have noticed it said somewhere on the box DVR. They will not credit my account and they want to charge me $35 for them to exchange it. I'm being charged for something I never ordered. The said my other alternative is for me to disconnect the box, bring it to Randolph, NJ on my time, change it for a different one and I should reconnect it. I would have to take time off from work and drive 20 miles up and back to Parsippany.

I finally, after months of wanting to disconnect my cable due to not feeling that it was worth keeping Hulu and reading where much better alternatives, did it. Since 12/21/09 I have been trying to convince Cablevision to disconnect my internet service. This has been an insanely difficult task. The first call I spent 40 minutes convincing multiple reps that I am seriously interested in disconnecting. Repeatedly they have gone ahead and done whatever they wanted—dates, requests, and information they document. My initial call, they gave me false information on the disconnect process and my bill cycle. In the first days of January I got a bill that promoted me to call them and find out their error. It was insane how they royally messed up my request. They promised to fix it.

I received a call mid-month letting me know they needed access to my home. I called and they confirmed. I was livid. I called them today and again they proceed to verify their continuous inability to get the disconnection right. I was charged one more month of service. I've had no cable box this month. Now they tell me that what was suppose to happen in the beginning of January will take place the next billing cycle because a bill was generated. I am livid! It is so frustrating to speak to people who cannot follow through.

Each person I call says they have settled the issue and will make sure of it. But then I call and I'm back at square one. I am now in the process of finding another--fingers crossed--in my area of Brooklyn to provide me with internet. It is unbelievable to me that this has happened. I have oversimplified my experience because I am so angry and there are too many details to include. Please, if you care for customer service and respect for your hard earned money and time, do not use cablevision.

On January 18, 2010, I was supposed to pay a past due balance on my cable bill in the amount of $194.00. But January 18 was a National Holiday, and I did not get my unemployment benefits until Wednesday, January 20, 2010. A week before that, I called Cablevision to complain about some charges that I was not aware of.

It turned out that cable vision had given me some promotional service called Optimum Boost which I never asked for and I had been paying for this additional service for about 7 months in the amount of $10. The representative I spoke to told me that I would be credited for this money, and so I assumed that my bill would go down some. And so instead of paying the $194 that my bill said, I paid $170.

I found out that I apparently left a balance of $14, and they cut me off. I paid the $14, and now, they will not give me back my service until I pay my new bill which is not due until February 5, 2010, because they do charge a month in advance. I told the representative that it is impossible for me to pay yet another large amount so soon, because I do have to pay my rent and other bills. She basically told me that it is my problem. I have been an outstanding paying customer for well over five years, and this is how I am treated.

They call me at least 6 times a day, and when I choose from the menu that I have made a payment, I am told that I would have to wait five business days for payment to be posted to my account. This was on Thursday, January 21, 2010, and on Monday morning and in the middle of the night, they turned off my service without the five-day waiting for payment to be posted to my account. I am disabled and require life-saving equipment and a telephone for emergency, and now I have no phone. All I want is my services back and the opportunity to pay my bill the same way that I have for the past five and a half years.

Cablevision disconnected my service 5 times before my moving date because the new tenants called to set up installation. While I called again and again to ask them verify with me first before disconnecting my service, my service was still disconnected 5 times. I finally called to disconnect my service on 12/21/09 and returned all the equipment on the same date. I was told the services were cancelled as of that date. Ever since that, I have been receiving bills from Cablevision ranging from $600 to $200 for the partial month service I had (my normal bill is about $130).

I called customer services 3 times and was told the first 2 times to ignore the bills because those are incorrect. The 3rd time I called after receiving the 6th bill from them, they told me that my partial month charge is $176. When I asked as to why the partial month service is more than a full month, they put me on hold for an hour and told me that I should read the bill because it is all explained on that.

Further, I questioned why the charge was through 12/29/09 while I disconnected the services and returned all equipment on 12/21/09. They told me that their system shows it was disconnected on 12/29 and they don't really care what I have to say. When I ask to speak to a supervisor, I was told none is available as everyone is busy. I wasted hours to talk to them on the phone to have my services back on when they disconnected without authorization and hours on the phone with them trying to figure out how much the bill should be. They should be punished for being incompetent and false billing.

A salesperson from Cablevision came at my door 7 months ago, and promised me if I switched back to them, they would pay for my termination fee with Verizon. But that check never came, despite numerous calls I've made. It has been 7 months, and they said I should've gotten it within a month.

I canceled my service with Cablevision in December of 2009. Since then, I have received numerous phone calls that ask repeatedly why I left. After nearly six weeks of this, they now sent a man to my door who demanded to know why I have left and acted very unprofessionally at my door. He had a badge and a clipboard with myself and my neighbors who have left their service. I had to slam the door to get him go away.

I still have to pay the same bill and no longer have access to Food and HGTV channels. Why should we have to continue to pay for Spanish channels or sport channels I never use and be denied something I love to watch? I am disabled; there is little I can do.

Recently moved to that address and Cablevision has not yet been able to simply route a cable from my apartment to their cable box since three weeks. Several phone calls, appointments. Useless technicians show up in a van, look at the work to be done (simple coax cable to feed into a PVC pipe already in place) and decide to leave instead, hoping someone else (less lazy and better qualified) would complete the work. Cablevision is quick to take your money but does not really care about providing a service for it.

On behalf of my Mom, a Senior Citizen, I called Cablevision to question why they did not deliver the promised discounts for over 8 months. When I asked for a supervisor to contact me, Mr. F. left me a message with the following information: "You asked for a supervisor to call you. Since you are not available, you can call back customer service"--He left no contact name or number. Fortunately, he documented that he called and I was able to obtain his number when I called back.

4. The fact that Cablevision is in dispute with the Food/HG Network removes about 1/2 of the channels she watches. I would expect a refund for the missing service.

3.Out of about 50 available channels, the cost is about $2.21 per channel. Please discount $4.42 for the Food/HG channels recently removed. This is a total of $20.77 off the bill each month as well as an 8 month credit of: $130.80. Thank you.

(1) Cablevision seems to be a monopoly in our area. Isn't that illegal? (2) The recent switch from analog to digital TV is a disgrace! We have a converter box and a rooftop antenna and are able to receive one channel! One channel and that is TBN. TBN is a religious channel! (3) Cablevision recently increased their monthly rate.

Now they have removed two channels and ask the consumer to do their work. Isn't that why they hire negotiators and lawyers? So that their staff will negotiate on our behalf and not cause all this disruption to us, the folks who pay their salaries? We, as a country, have enough to worry about: war, healthcare, joblessness, outsourcing. Certainly, not TV. I am angry and will keep writing and talking until something is done. Please let me know if anything is being done regarding the current TV problem.

When I ordered service, they quoted me a price of $81.00 a month for combined internet, and what I asked for was basic cable. They came, installed, and gave me a box which carries a fee they didn't mention. They also gave me the package one up from what I asked for. The bill is now #25-30 more than they said. I asked for a credit for the misinformation and lies, and that was refused.

For what they are offering, it is a rip off. And this price for the cable, part of it is promotional for a year, which will go up 5 more dollars. How long can they be a legalized monopoly, as in an apartment you have no choice since the government made analog TV out of commission? Now Cablevision profits off what used to be antennae TV channels 2-22. They now profit off what was free?

This started this summer, when all channels had to go to digital based on the infinite wisdom of our federal government. Basically Cablevision took away over 50 channels that I normally received without the use of a cable box. It was a great feature to get ~100 channels without needing a cable box. Their rationale was the other services require every TV to have a box.

I have 6 TVs in my house and am not about to pay an additional $50+ per month to rent all these extra boxes. Now, the new year approached, and without warning they yanked FoodTV and HGTV--2 other channels that did not require a box that I watched on a daily basis. I pay over $110 for their Gold Service with only 2 boxes. This is insane.

I will be calling Cablevision tomorrow to lodge a formal complaint with them, looking for a refund. There are many, many channels that I do now want/watch, i.e., all the Spanish channels, Jewish shopping network, to name a few. As a consumer, I should be allowed to pick the 100 channels I want distributed to my home. Paying for services/channels I do not use is absurd and won't stand for it anymore. Too much competition out there with NetFlix and other providers. I was holding on to see if FiOs would make it to my neighborhood. But doesn't look like it is coming anytime soon.

They yanked HGTV and Food TV without warning. I want a refund for the 2 channels. This is absurd. They charge an arm and a leg as it is, then they just take away some of the few channels worth watching, leaving me stuck with Spanish channels I don't watch, and don't want or need. I demand a refund, **!

Cablevision has taken off the cooking channel "29". The food network is great; I can't believe you took off that channel. It is one of the better channels on cable. You keep the Spanish channel, the Korean channel, the Italian channel, and the other foreign channels that I and many people have never looked at as much as the food network. Please consider putting the food network back on. It's a great channel and has enlightened me on lots of cooking education and I do a lot of cooking for my family, I have been cooking for many years. Thank you.

Cablevision dropped Food Network and HGTV from the channel lineup with a simple explanation that "they can't reach a contract agreement". If they were to add two channels to my channel lineup, I would be charged by the hour. However, being that they can't reach a contract agreement, I simply have to deal with two of the main channels that I watch, having a "No Data Available" status. This is not fair to Cablevision subscribers like me, who pay much of our hard earned money to this monopoly. Surely, if I had a choice, I would switch to another television subscriber immediately. Cablevision is not fulfilling their promise to provide the channels that subscribers have purchased their service for.

I cannot believe Cablevision had the brass ones to take away two excellent channels, Food Network and HGTV. But here is the kicker, does everyone know they raised the rates for Cablevision in December 2009 probably knowing they were taking away two channels? Boy, are we stupid or what? We didn't even look at the bill and paid it anyway. Charging so much money for us to sit on our couch to watch TV. You know, there are other providers, Time Warner, Dish TV, etc.

I paid for these channels but we're not getting them. They are included in the package Cablevision sold me. They are at fault and should return the two channels to their customers ASAP or reimburse us for these two premium channels.

I have had it with Cablevision. They drop 2 channels, and expect us to pay the same monthly price. HGTV is the only channel I really watch. I am switching my TV service provider. I am also going to deduct an amount {don't know how much yet} from my monthly bill. Let them pull out my service. I'm getting another anyway.

Cablevision has again cheated its customers by taking away channels and not reimbursing us. It's bad enough that they are a monopoly and charge exhorbitant prices for the same ** shows day after day, but to take away decent channels and not reimburse us is just plain criminal. I am paying for these channels. I was forced to buy a box from them for a monthly fee a while back and now they expect me to pay for something I'm not getting! We consumers have suffered enough. The damage that is resulting is that I'm paying for something that I am not getting.

They dropped Food Network and HGTV and are telling lies about their responsibility for doing this.

Cablevision, without announcement, has cut two channels. This monopoly has to be brought down as the greed is disgraceful. When can we expect competition for all Cable customers? It is time for choice and for them to shape up or lose customers!

Outrageous! Cablevision has removed Channel 30 and Channel 66. They report it as a negotiation failure and that Scripts Network has pulled the channels, but they offered no credit towards the $55.95 monthly fee for Family Cable. This is not the first time that Cablevision has removed a channel with no credit given to the consumer. It is certain that when Channel 30/Channel 66 return, they will be premium channels with an additional cost. Why are they allowed to reduce services and still get paid the same? Every time Cablevision removes a channel from the Family Cable group they gain monetarily and we, the consumer, lose.

On Monday, December 21st, just shortly after 7:00 PM, cable operator(Cablevision) switched programming on Channel 66 from CSPAN II to a Davidson vs.Hofstra basketball game at Madison Square Garden.

The most important piece of social legislation (Healthcare Reform) of our lifetimes is being debated live from the well of the Senate by the Senator from New Jersey, Bob Menendez and, the Dolan Family (who owns both Cablevision and MSG) thinks it is good business (i.e. more profitable) to switch programming to a venue they have a financial stake in, nevermind it's some 4th tier basketball game.

I signed up for the triple play package and had upgraded the cable package to silver to include the movie channels. I was quoted a promotional price. I check my bill a few months later (I travel a lot so I don't always reconcile my bills immediately - will now) and am confused that I'm charged a rather hefty price for the silver package - almost a full $30 more a month. I send a letter with all the documentation - no response. I call and ask for an explanation and am told it was because I didn't send documentation. I resend documentation. Still no response so I call again. They admit that they received the documentation but now they say it's too late because the documentation had to be provided within 30 days of setting up the account. How CONVENIENT that they couldn't locate the first set that I sent.

HORRIBLE HORRIBLE HORRIBLE.

NO ACCOUNTABILITY...THEY BLANTANTLY LIE TO YOU.

IF!!! YOU GET SOMEONE WHO SPEAKS CLEAR ENGLISH.......

THEN IF YOU REQUEST A SUPERVISOR THEY HANG UP ON YOU.

LEAVE YOU ON HOLD FOR 20 TO 30 MINUTES AT A TIME.

never updated my account with new phone number for months...they could not even assist me when I called as they could not locate my file or data due to no phone number listing as thios os how they pull up ypur account by your phone number.

CABLEVISION HAS A MONOPLOLY ON SERVICES IN L I AREAS.

I ordered service and was asked to pay $70 over the phone via credit card. The payment was processed immediately. I called back cancelled a day later. They connected me to the cancellation department who took my credit card information and told me my card would be credited back within 30 days. Since then my money has never been credited back. I spoke to various reps and supervisors, all telling me that my refund had not been submitted and that they would submit it "today". The last supervisor I spoke with on December 2nd, Dave S, told me I'd have to wait an additional 30 days (counting from the December 2nd) before I receive my money back. Even though I'd requested the cancellation since November 25th.

i downgraded my tv service from silver package to family package and the new bill was higher than previous months. When i called to bring it to thier attention, i was told they bill a month in advance and any promotional prices had ended 15 days into the previous month so they had to add almost double the charges to my account for phone and internet service.

he was worse than jay...