Cable ONE

If you choose to pay your bill with a Cable One rep, you are charged $10 extra on your bill. I went to pay my bill online today and was charged twice! The first time, I did not get a receipt. I thought the payment did not go through. I did it a second time and received a receipt of payment. I checked my bank statement because car payment is due. I was totally pissed! Cable One charged me twice! I called Cable One and was told by the rep that they cannot credit me back. The bank will have to do that. The bank will charge me $30 to do this, so says the rep at Cable One in Ada, Oklahoma. She told me that I can just let them credit my account. I told her that my car payment is due. She told me to call the bank.

The bank, Tinker Credit Union, stated that I have to file a dispute and it will take 10 days to get my money credited back. Meanwhile, I have a car payment that is due not later than the 7th of the month! They do not hesitate to shut off your service if you do not pay your bill. How can a business keep your money? Cable One is not a penny ante company; as much as the bill is, why can they not refund me back? Our economy is in the toilet, and this company wants to credit your account and return money. Unacceptable! I want my money back!

After I had cancelled my cable service on 1/20/2012, I received a bill in the amount of $140.27. I received the bill on 3/26/2012. On 3/27/2012, I contacted the organization to find out why I was billed. They stated I had cancelled a contract and this was a fee. I asked them to see a copy of the contract which they sent over. I informed them it was not me on the contract and I had in fact one. It's very clearly not my name. They asked me to send them a copy of my license to prove it. On 3/27, they stated that I either pay that fee or they will pretend there was never any contract and charge me any fees they claimed I had not paid in that time since they were under the impression I had signed it. I faxed the license on 3/28/2012. On 3/28, I received a call from a collections agency stating I owed them the $140.27 and my credit would be damaged if I didn't pay it. At no time did I sign a contract or was there meeting of the minds in regards to a contract. I feel they are trying to extort money from me with falsified documents.

I have been trying to contact someone from Cable One regarding my bill. I previously had service at another address, where I had signed up for the 25-25-25 deal. When we moved in December, we had to change addresses, which (from what we were told by a Cable One representative) entailed us ending our contract at our old address and signing a new contract for our new address. Yet, after we signed our new contract, we found that we were signed up for another deal, which is significantly more per month. When we called Cable One offices to remedy this, we were met (rudely) with people (including a manager) saying that we were not new customers (even though we signed a new contract and paid a fee) and we were, therefore, not eligible for the 25-25-25 deal.

I feel that this is outrageous. Shouldn't a company reward its existing customers for continuing their service, not penalizing them with fees and higher rates once they move? I've been treated rudely, charged insane fees/monthly bills, passed around on the phone from one rude person to the next, spoken to answering machines with no call backs, plus my service doesn't even work consistently enough to even pay a higher rate. My internet shuts off, won't cover a wireless speed strong enough to reach the other side of my house and my phone cuts off constantly. God forbid I'm a bit late on my bill then everything gets cut off with no warning!

I receive offers weekly in my mailbox for 25-25-25 deals and see commercials on TV blaming satellite companies for using bait and switch tactics to get their customers. I actually converted from satellite in order to receive the 25-25-25 deal and was sadly disappointed. I had to get rid of my DVR, get slower internet, deal with phone/internet failure monthly (as did my neighbors, who eventually switched to AT&T), none of the good channels were available, and I felt like I was not a valued customer, like I was punished for being loyal to Cable One. It would seem that their policies (not satellites) need to be reviewed by the Better Business Bureau. Nothing has been done in three months of being passed around and overbilled (and about $550 of my money).

As best I can see/ my email now functions through "Google", I was using Microsoft "Entourage". What a horrible ** thing I've been thrown into. It takes a long time loading, not user friendly and just a real pain. The worst of it is I had no say in it.

I had Cable One for over a year. They did not have very good channels and the worst PPV movies (maybe at least 4 PPV movies). As soon as my husband and I switched over to DirecTV, I called on Monday to cancel my service. The lady told me that I would have to pay $30 for the guy to come pickup the box, remote and cable. Well, my husband called them and another lady told him they don't charge anything for the pickup. She also told my husband that I did not put down a "deposit" for the installation and that my money was for the cable itself. Then today, the guy showed up to disconnect my service but did not show up to pick up the box and what not. They told my husband, when he was on the phone with them, "oh yeah, they will be there between 11am and 3pm". They showed up to pick up the ** box. I called them about two hours ago and the lady told me that they don't do "pickups on cable boxes". Boy, what a lie that was. I will never go back to this ** company again.

What a huge mistake to switch to Cable One! They bill more than they say. We supposedly have the $85 a month service, but our bill consistently runs $100 a month without relief. We supposedly have high speed internet, for which we pay an extra $10 per month, but we only get maximum of 5mbps. Every independent test I run says we top out at 5mbps. That is unless we call and complain. And then, every speed test through Cable One is magically at 10mbps.

The sales rep said that the only way we could get cheaper TV and internet service was to also take their landline phone service. That should have been the first clue to not do business with this company. We don't want landline phone service. Yet, the bundle would be cheaper. So, we now have a landline phone number and no phone hooked up to it. I don't even know the phone number. And now that I'm moving out of state, they won't "allow" me to cancel service. Oh, well if I pay to ride out my contract, which at this point will be $120, again they expect to be paid for not providing service!

But I can't even get that far. They won't take a "terminate service" phone call. I have to bundle up the rented modem and drive 45 minutes one way to deliver it to them before they'll even consider canceling my TV and phone (much less the internet). Never mind that a Cable One service technician has to come to my house and unhook the cable wires. Apparently, picking up a modem is beyond his/her job description. No, apparently it is much more convenient for me to leave the moving company alone in my house, so I can make a little 3-hour trip to the Cable One store.

As for delivery of service, forget about it. We never had an ounce of trouble with our satellite service. Yet, the cable TV service goes out regularly, not just when there is a storm (although that happens too). As for the internet service, as above, it isn't very fast, certainly not "high speed". But then Cable One also seems to "cap" service by grinding the service speed to snail's pace, especially at the end of the day when there are more users on.

Lastly, their website is pathetic. Once you log-in, you can't do anything except pay your bill. You can't look at your bill. You can't look at your account information. You can't change your service package. If you want to do more than pay your bill (like maybe manage your e-mail account, which I don't even bother using), you have to get out of that screen and log-in again to a whole different screen. And even then, you can't do anything. Signing up with Cable One is a "deal with the devil". Once you start, you can't get out of it. They try to hook you and hook you. I haven't dealt with a company this bad since cellphone companies in the early 2000's. A class action lawsuit is definitely needed.

I decided to cancel the TV portion of my cable bill in order to save money for tough times. I called Cable One to confirm that I was no longer under contract and to ask what the new fee would be for regular Internet service. The person on the phone was very helpful and quoted me a fee. I was instructed that I need to return all the items before she could cancel my account. However, that's where the good news ends.

That same day, after work, I packed up my DVR, cable and remote and I headed to Cable One. I started the process of "downgrading" and when I was told at the counter of how much the Internet portion was going to be, it was $8.00 more than what I had been quoted on the phone. When I protested, I simply received a blank stare and the, "sorry, ma'am, but that is our rate."

Secondly, I was then informed that there would be a $30.00 "downgrade fee." $30.00? Really? This was never mentioned on the phone. Furthermore, I asked if all people get charged with this fee when they completely cancel their account with Cable One; she said, "No." So, I said, "I would like to quit Cable One completely and then sign up again please." She said that I had to wait three months before signing up again (which I can't because Internet is required for my job!).

Bottom line, if you're a customer that has been paying for two years and wish to stay a customer but simply drop part of your plan, you are punished with a $30 downgrade fee. If you want to drop your service entirely and move to a competitor, there is no charge. That's just brilliant customer service.

My cable and phone have been in and out for almost three weeks. A service person came and said it was the router, after which we had already bought another one. She plugged the cable into my computer and left. I cannot use my phone, access to internet is always interrupted, main service center said it is a problem on their end and local office keeps running me around.

I initiated this company for internet, cable and phone line. I specifically told the sales person that I would be needing cable installed at my home, and that I wanted to make sure that they would allow enough time for the technician to complete his task.

Upon arriving at my home, the technician told me that he would not run any cables, and that I would need to contact someone and pay for the installation. I called Cable One, and agreed to pay the additional amount. The technician told me that his manager said not to run any cables. I was trying to contact his manager to find out why they were not honoring the original agreement and without finishing the installation, he drove off.

I had to take an entire day off of work to have this setup completed and have lost out on making any money. This company has not honored the original agreement.

I wanted to disconnect my Internet service from my cable TV. Good luck. In an attempt to lower my $165/mo cable bill, I planned to move Internet service to AT&T and at the same time drop my deluxe cable to their 'standard' service. Of course, the rate goes up, but I still save money. But the real kicker in all this, is they want to charge me $23/mo (double)for the rental of a DVR box that I have already paid for (at the rate of $12x24 months) well over 2 years ago, and continue to pay for today. So far, I have paid enough in rent in the 5 years I've had it, to buy two of these on E-Bay.

The Nazi HOA in my apartment complex requires us to go through Cable One for internet installation. Despite my misgivings about Cable One's customer support track record, I signed up for their internet service through their website and scheduled the install. Their install technician came to the apartment at the correct time. We saw him pull into the parking lot. We waited for him to knock on the door, assuming it would take him a minute or two to get tools out of his truck. After a couple minutes, we came out of the apartment to see if he was having a hard time finding our apartment. Instead he hung some stupid "sorry we missed you" card on our door without knocking, calling or making any attempt to contact us at all.

We called the customer service number on the card he left immediately and were informed that the install tech was already out of the area and we would have to reschedule. We rescheduled for the next day and of course they just didn't show at all. We called the customer service center again and were promised they would come the next day. Again, they pulled a no-show. We'll call the customer service center again and set up another appointment that they will blow off. Do whatever you have to do to avoid working with Cable One. This has been the worst experience I've ever had with a company.

I signed up for Internet service with Cable One at their published price and then when I received my first invoice, they had added an additional charge of $6.00 for a modem. I was under the impression that DSL service was not as good as an Internet connection with a cable company but I was so upset with Cable One's bait-and-switch that I called AT&T. I was surprised to find that AT&T guarantees the speed of their service whereby Cable One says up to various speeds and then says depending on local conditions.

I now have AT&T DSL internet service which is faster, at a lower price and the reliability is much superior. An added plus is that my AT&T phone service has been reduced $10.00 a month. AT&T's customer service is far superior to the customer service that Cable One provides. The following is an excerpt, in part, of an email that I sent to the Cable One CEO and is an example of what I experienced with Cable One.

"I moved to Denison, TX on Wednesday, November 25, and went to the Cable One office to order cable, Internet and phone service. I told the lady at the counter that I needed cable service that would include Fox News and the Encore channels. She said that I would need to order the Premium package, which would also include the Starz channels. I also ordered the standard Internet service with a speed up to 5MB.After perusing the Cable One Phone Package Features/Service Details from the card she gave me, I ordered a phone with unlimited local calling plus free long distance. The card said that Caller ID is included at no additional charge.

"Your customer service representative took an hour and six minutes to complete this transaction. She constantly needed to ask questions from other service reps. Finally one of them came over to help, which entailed that person patiently showing her where to move the cursor and telling her what to type into the computer. I was duly thanked for my patience. I would have given her my bank account information so that the installation fee of thirty dollars would be waived, but finally decided it would be best not to add a further burden to her seemingly already difficult task.

"On Friday the tech installed the equipment but could not tell me the parameter to send email through the Cable One server. After he left, I called support and got the required parameter in order to send email. When I attempted to access the Encore channels, a message displayed informing me that I was not authorized for those channels. I again called Cable One and was told that I would need to upgrade to the Ultra package for an additional seventeen dollars. Accordingly, to access Encore, I would be paying thirty-three dollars over the standard package, which included all of the other channels I had an interest in watching.

"At the same time, I asked the tech why Caller-ID was not working, only to be told that would be an additional seven dollars. Even Time Warner (my former cable company) lets Caller-ID pass through at no additional charge, standard operating procedure for telephone companies. On Monday, November 30, I took the cable box back to the Cable One office to downgrade to the standard package. After explaining the reasons why I wanted the downgrade, the customer service rep told me that in doing so, I would be breaking the contract. She accepted the cable box and I left. Because I was concerned that she might have charged me for 'breaking the contract,' when I returned home I called 888-235-0164 and talked to another service rep, named Bonnie.

"Since I was unhappy about the Caller ID, Bonnie said I could return the equipment and cancel the current contract and sign up for the special offer for the standard cable and standard Internet and receive half-price for the cable for the first six months. She said that I had until Friday, December 4, to do this and that she would enter a note in my record so that there would not be a problem."

I canceled my phone service with Cable One and ordered phone service from AT&T. Cable One never did cancel all the charges from the first contract.

I have been calling them since April of 2009 to fix my internet service. They have just barely acknowledged that it is their fault that it does not work properly. They have done absolutely nothing to fix it. They told me they don't have to provide good service under their acceptable usage policy. I have only been told that the problem was not fixed because of budgeting in the year. Their commercials preach their excellent service with lies and actors who wouldn't even use their terrible service. I pay a premium price for internet that is constantly under performing 24/7.

well first of all it's that workers for the cable one ned to pay more attention to what they do onece it comes to bills because i'am getting charch for other servise that i havent't add and i have to acouts under the same name. but workers their when i went to pay a bill they were so rude and so mean really disrespectful. so i want to know what kind of respect do [they] teach them to be with the custemers.

that i rent one of those other aparments for onother adressed that i had and made my renter feel really upset with me cause of [Cable One]

"Catching" the money bell is ringing for all TV / Cable service providers????

I will also place an information page on my Blog and send e-mails out to all news station. but they may not pick up the news since they are affreid to loose theire licenses if they wood inform the public of this money making inferno.!!!