Broadstripe Cable

I was a customer of Broadstripe for a couple of years, 2007 and 2008 I think. I lived close to Bellingham, WA. I have an overall impression of this company as undisciplined and corrupt. I wouldn't sign up for their services again if I had the option. One thing that struck me as odd was that when I went to turn in the unscrambler/tuner box, the customer service lady over the telephone told me to be sure to keep my receipt of the transaction in case the techs try to scam me.

Then they re-billed me for the final payment several months after I paid it. Customer service seemed unconcerned until I told her I had access to my bank records online and could prove that I had already paid it, then she quickly resolved the matter in my favor. I am amazed that these types of incidents are so widespread and yet the company is still in business.

I have been with Broadstripe for about 5 months and for some reason, the price is ridiculously high for a very mediocre service. I was signed up for a package at $64.95 per month and have yet to see the bill below $85.00. I've been shut off twice in my retaliation to not pay my bill and the second time they said they reset my box in February. When the tech came out in March and pulled the info from the box, they still had it disabled and the office in Charlotte, MI refused to do anything about it. Instead, the girl on the phone was very arrogant and rude.

We have tried to contact other subscribers but the area in Marshall is limited and this is where Broadstripe makes their money with no regard to service. This company needs help badly in the area of customer service. The techs are nice with the exception of the con artist that failed to explain all the service fees that came with the package, cable modem $5.00 and Digital Terminal $6.95. We asked to have the digital terminal removed and the idiots told us it would increase our package.

Their website hardly ever works correctly to pay online and it seems they do not really care for the inconvenience they cause their customers. Just a bunch of people working for a CEO who is there strictly for the money and doubtful if he or she even has the service. There is an easy way to get rid of companies like these who claim to have so much better service than satellite, boycott them and file your claims with the BBB because they can't ignore everyone.

By the way, who does a 13 month contract? Just another way to keep you in or have the next tenant experience 1 month free cable because most leases are 12 months. Companies like this set you up to fall because they are so shady on explaining in the beginning how and what charges you will incur but are almost happy to tell in a rude demeaning little way over the phone when they interrupt your service.

Broadstripe is the worst cable provider in Maryland. They do price gouging on their customers. I used to be an employee and my bill was $11 and changed once I was fired. I got my bill and it was $387. I called Broadstripe to explain this. Their answer was you get billed a month in advance and I had every channel there was on their system. If I was just a customer, I might have believed this however I worked for this company and knew their pricing structure. Having everything with 4 TV outlets phone and internet does not even come close to what they said my bill would be. Broadstripe, I think, is price gouging their customers. I was fired. If they bill a month in advance then after the bill for $11 and change, my next bill for the next month should have been no more than $150. If that much instead, they are charging me $387. Something needs to be done about this

Broadstripe keeps raising my prices even though I am in a "contract" that they don't adhere to but I will be charged $250 if I don't. They need to be shut down because they are constantly scamming people & have apparently paid off the B.B.B. to get some kind of rating upgrade that they post on their homepage.

They have poor customer service and poor installation. The day I was scheduled, the technician was late & it was obvious that it was almost quitting time on a Friday. He kept talking on his cellphone, and told the other person to buy the case of beer, and he would be there as soon as possible. He rushed the installation, and my internet was not even working before he left. I called customer service, and was transferred to 4 different people, but nothing was resolved. I ended up solving the problem myself, and was even charged a service fee for calling in to ask when someone would be back out to complete the job. They had no problem taking my deposit. I only had the service for 1 1/2 months, and when I called to cancel, I was transferred 3 times, and then told I would be charged $39.99 to disconnect the phone service, and would get a prorated bill, even though they bill 1 month ahead. Thank God I was not on a contract with them, and I would suggest anyone to never ever use FraudStripe Cable Company!

Broadstripe is the worst cable company I have ever had service with. They charge extrusive rates for below average service. I have to make a service call at least every other month, and if it gets cold, your service drops. When you call them, they're not concerned, they just pass you to other departments. The last time I called I got passed around on hold for 1.75 hours. If you want good service, do not use Fraudstripe!

I've never dealt with a more underhanded company. Their 13-month contracts, horrible call service, HD channels that consistently do not work, and "accidental" extra fees on my bill that would have remained if I didn't call. I could go on.

In short, I'm amazed that a company this terrible is still in business. Without these exclusive contracts with apartments, they probably would have. I will never sign a lease on a place that forces its tenants to use this horrific service.

Broadstripe is charging their current customers with prices much higher than their advertised prices. If you are a current subscriber, you cannot get the promotional packages as advertised and you cannot change the name on the account to get the lower, new account prices. They get you on a plan, take advantage of you, and try to get you out of your account for $250 more. I am completely dissatisfied with their service as the Internet goes out a lot.

I retired in the beautiful Sedro Woolley area. One of my concerns in moving here was whether there was High Speed Internet Service. Broadstripe was the only SP that said yes. I ended up with 1 mgb rather than 16 mgb which I assumed it would be. The original modem included phone which I didn't want but have been paying for ($55.00 monthly X 12 months = $660.00 yearly X 4 years = $2,640.00)

I have been paying for services that I never received. I have been lied to and stolen from and I plan on looking for a class action law suit.

The worst service provider ever. Most of the cable channels you pay for are out on a regular basis and when they do work, the quality is poor. The sound cuts and video is garbled.

I pay for High Speed access and lately have not been able to play audio or video files at all on my brand new computer. I tested my internet speed on their website and it said it was downloading at 1 meg, I tested it on several other speed testing sights and they all showed my speed at 200k but when I went back and tested on their sight it said 1 meg again. I called customer service and the soonest they could get a tech here was 2 weeks out.

When the Tech finally got here all he did was change the cable modem and told me he couldn`t do anything because the main office chokes the speed on the internet in our area. I called again and the tech said there was nothing he could do so I am stuck paying for high speed and only getting 200k max and can`t do the stuff I want the internet for. Anyone interested in Broadstripe needs to look elsewhere if they want a reliable service that wishes to make their customers happy.

I was told Broadstripe was the only internet service provider for my new home. I contacted them to schedule an install. They did not come during the 4-hour time on 12/15 nor did they notify me that they were running late or could not make it. I called to reschedule for the following day. The day of the installation, 12/16, the internet operated at speeds ridiculously far below with what they advertise. The technician had installed a splitter because he showed my speeds as being 'too fast'. The condo president later told me that they do this constantly, which sounds like a deliberate and malignant practice to me.

When speedtest.net was able to load, the speed showed as .01 rather than the 15mbps promised. I knew this was a consistent problem for them but on the first day? I called Broadstripe to let them know about the service issues and John told me, due to the fact that speedtest.net could not even load, that it must have been a bad install and the technician would be back within 90 minutes. When 2 hours had passed, I called again to cancel the service (I have done some research and found out that I could use DSL over my phone line). I was told by Brian that he showed the technician as scheduled to come back on 12/18. Brian and I spent more than an hour on the phone trying to fix the service before I finally insisted on canceling. He let me know I had a $13 credit if I ever choose to come back to Broadstripe for future services. I received a bill on 12/31 for $28.33 contradicting what I was told. I spent 30 minutes on the phone with Melissa who insisted Brian had been wrong to tell me I had a credit and that I owed them $20 for the installation fee.

Comcast may be no model, but I never had speed or customer service issues with them. So far, Qwest has been a dream. Everyone who can boycott this company absolutely should. The sooner they're out of business, the better.

I've been robbed and lied to by this company. I signed a short term 6 month lease on a waterfront property in Port Ludlow. I asked the neighbors who the internet/cable company was. They said Broadstripe. I called and they said they had a Watch and Surf package for $71.00 per month. I agreed to it. They took down my address, personal information, credit card info etc. and set me up. I asked specifically about the credit card info they requested. I told them I did not want to be hit for auto pay monthly. The salesman assured me they wouldn't. Guess what? They did it anyway.

I finally got them to get me out of that cycle and now I find out they forgot to tell me I was locked into the $71.00 per month for thirteen months. I told them I did not agree to that. I was only renting this place for 6 months. To cancel, I have to pay a $250.00 cancellation fee just like a cell phone service. I never agreed to any of this. I feel like I've been robbed blind and psychologically raped by this company. I've been lied to repeatedly by their customer service people and of course I never get a phone call back. I'm ready to spearhead a class action lawsuit. Anybody game?

For the last several weeks, I noted very low speed on my Broadstripe Cable connection. I went to the Broadstripe Cable page where I could do a speed test. I did a test and it seemed to have good download speed but not any upload at all. Later it seemed to work again. I called Broadstripe to report the problem and found out this has been going on for a month. The Broadstripe person at the other end of the phone said that Broadstripe is working on it. I asked when the work would be complete and he could not tell me. I asked him to let me talk to someone who could tell me since I use the connection for my business. The phone line went dead and the connection was lost, meaning either another problem with the Broadstripe connection or something else. I also had asked about getting some of my money back since they are not delivering the service I am paying for. They did not even notify our neighborhood that there are problems. My neighbor recently complained of the cable problems and they switch phone coverage.

I went to their website to report the problem but could not since I got a message that support was not at that website. I tried to paste the error message here but could not but have saved it in Microsoft word. I am about ready to report this to the Attorney General of the state. In sum, I found they are working on the Whidbey Island internet for the last month. The person at the phone number was not sure exactly what they are doing. They are back in Michigan. They don't know when the work will be complete and their support web page is not working.

A reoccurring problem with Broadstipe, which is dubbed '**' as that is what the main office is all about. I lose HD channels only at night an d when it is cold. They can't fix the problem, they don't know what to do about it, and they will only send out a technician during the day when all is well. What a bunch of bozos. This is the same problem I've had with them 2 years ago, which they finally 'found' the problem in one of those little green boxes.

It seemed they hired out (lowest bid, no doubt) idiots to wire the boxes and they did it all wrong. It took the incompetent line technicians 3 months to find the problem and another month to 'fix' it. Now, it is reoccurring and BS doesn't have a clue how to fix it again. I refused to get my phone with them and they bug me all the time about it; but when I tell them of my problems and hell would have to freeze over before I gave them my phone. They finally stopped. I keep telling them I am not paying for services I am not getting, but nothing has happened yet. I have threatened to drop BS and go to Dish for the TV if they don't comply with the next bill.

Broadstripe Cable repeatedly made billing errors on my account. They have been guilty of double billing, and of making withdrawals on unscheduled dates. The latest incident caused me to incur a $34 overdraft charge because they withdrew funds from an account 5 days early. When contacted, they accepted absolutely no accountability, and told me there was nothing they could do.

I am being charged $355.00 for a Motorola DCT2244/1661/ACDEG CATV Converter-Model, FCC ID: ACQ360-016-003; F/G:477944-013-000. In addition, it is a refurnished and discontinued unit. As I understand, Broadstripe purchased these units from Comcast.

They are claiming that this unit has a market value of $355.00, although they refuse to support their claim with documentation. I claim that the unit has a market value of about $20.00. I can support my claim with documents from different sellers on eBay, and the Scenyx Entertainment Community (website), etc. According to Broadstripe's terms and conditions, they use the market value of their rental equipment to determine the charge to the customer if the unit is damaged. While the charge to me is $355.00, they can go as high as $494.00, which is $6 less then the requirement that equipment $500 and over must have a writing. In my case, I did not even sign a contract.

After numerous calls to Broadstripe, this problem was not resolved. I asked for a new phone number which they gave me but that did not solve the problem. I called them back several times and went back to the old phone number with no resolve. They offered me $20.00 credit for my trouble. I explained to them that I did not want a credit or anything for free. I need my phone to work properly. My company changed management in July and I told Broadstripe that I need my employer to be able to contact me.

They finally told me that it was not their problem and that the other phone company would have to fix it. I told them that everyone from that particular town cannot have the same phone company. They said they have been trying to fix my phone but the other phone company would not work with them on that and they did not give me the name of that company. They would not let me be out of my package contract but only the phone contract and that I would have to sign a new contract for the cable and internet services if I get out of the phone part of the contract. In the end, they gave me another $60.00 credit on my bill which totals to $80.00 and I waited out my contract date until August 31,2010. Now, I have new service with another provider and my phone works perfectly fine. I am receiving calls from my employer without problems. I went to return all of my hardware to the address Broadstripe gave me and when I got there they were closed. Hours said Monday to Friday, 7 am-1 pm. I got there Wednesday at 11:45 am. I knocked and honked my horn and no one came to the door. Wow I don't know why I did not see that coming.

I have had cable/internet/phone package for 3 years. I feel like a hostage, because no one else provides high speed internet in my area. Well, Broadstripe doesn't provide it either. My connection is slow, and drops randomly, and the phone also gets disconnected. I've complained to them several times, and I was told that my connection was good, that I should just reset the modem. I replaced my phone and wireless modem, and still no change. The phone connection is the worst.

When I finally got them to send a tech, he connected a new wire outside, stating that the original wire was old, and was not built to provide connectivity for all three services. Since the original was underground, he said that a crew would have to dig it up, and replace it. My connectivity was almost perfect but two weeks passed, and no crew. The new wire was sitting above the ground, and was accidentally cut by a lawn mower.

When I called, I was told they did not have anybody scheduled to come over, and a tech supervisor was sent to check things out. Since I wasn't home, I explained to him over the phone. All he did was disconnected the new wire, and reconnected the old. Getting assistance is impossible. My husband is deployed, the only way we can talk is either through phone or Skype. We are always getting disconnected. We are lucky to get 30 minutes without disconnection. We have to resort to calling cards and text.

I tried bundling services with Broadstripe for phone, cable and internet. The company installed used and inoperative cable equipment in our home, so the cable did not work. After four days of continuously calling for assistance, was informed that it would be at least another two weeks, before I would receive a functional cable box. At that point, January 11, 2010, I cancelled the entire package, and requested my account be closed, as I was not receiving services that I had paid for. When informed it would be at least six weeks before my money would be returned to me, I put a stop payment on my check.

Four months later, Broadstripe sent a partial refund check, with no explanation as to the amount. This is yet another demonstration of the company's ineptness, and further assured me that not being a customer of Broadstripe was a wise choice. Broadstripe has now been billing me monthly for a full month of service, that I never had, plus $25 returned check fee. I have given up trying to resolve this matter with the company. The customer service rep actually called me a thief for not returning the partial refund check. I said that was a matter for accounting to handle, and that it, like all material I receive from Broadstripe, is unsolicited, unwanted, and promptly discarded. Tech support lead Ben, reviewed my account again, and assures me that I owe the amount as billed, plus that I am liable for the cost to return his refund check, as well as a full month of service, and returned check fee. It's outrageous.

Broadstripe improperly installed faulty equipment in my home on January 7, 2010, drilling through my wall stud, and did not have to lay cable, since it was already there. I cancelled my service four days later, on Jan. 11, 2010. I was without a phone for two weeks, until I could get the old company back, and had to change my phone number of 14 years, since it now belonged to Broadstripe. That inconvenience alone was trying, but the countless hours spent trying to resolve this matter with Broadstripe has been maddening. I plan to sue for credit damage, should this proceed to collections, and it seems it will. Any aid you can offer would be gratefully appreciated.

I have subscribed to cable service in this area since 1997. Broadstripe took over a few years ago and they don't deserve a penny of the over $4,000 I have spent for their (non) service! They have been overcharging me for several months. I have documented dates, times and names of customer service calls with no results. They made promises to call back that never happened. Because I moved in October 2009, when discussing my account, they thought I had only been a customer since that time. They never bother to go back in my history. They treated me like I was a short time unworthy customer! Had they checked they would have learned otherwise, however, it shouldn't matter.

They said my promotion ended, so pricing was adjusted. This was even from a "supervisor". There is an error because I signed up for a 13 month agreement in 2008. Then, I re-upped to another 13 month agreement in 2009, with the promise of no price increase during that agreement. Not! It's interesting that when I moved (three blocks away), my promotion stopped with an increase in price. If I had wanted to end my agreement, I would have been penalized with early termination fees! I will be discontinuing service with this ridiculous company, but they owe me money! This company owes me $ and they turned off telephone service when we added it, so that 83 year old grandma would have a phone. She does not do cellular. What if she needs to call 911!

We, here at Broadstripe value our customers, and would like to help you all with any and all issues that you may have experienced. Unfortunately on this site, it is hard to determine your account information. If you can email us directly at earningourstripes@broadstripe.com We will be happy to help you to resolve any issue you may have.

On April 28, 2008, I began service with Broadstripe. When I read the complaints 2 years later, I see they still are doing the same. Now, today, they called me to say they're increasing my charges another $5. Funny, but $99.99 forever as promised by the original salesman was a farce. It is $115 now, because they're charging for equipment that was marked free. The free equipment is a farce. They charge me every month for equipment. Then the "24 hours, 7 days a week" repair is a farce. Their answering machine says Monday through Friday. And then they don't call back. Today was another farce. I can barely afford the increase from $99.99 to $115. Now another $5 a month.

They are a sorry business that does not keep their word. Their saying we couldn't be charged for changing phone service cost us $120.00. Do not under any circumstances deal with these people. They could care less about broken promises and keep adding $5 until people on SSI fixed income cannot afford their services and have to go to satellite. They care less that fixed income seniors only have $65.00 left for gas, clothes, car maintenance, and house maintenance.

They can afford restaurant food; we can't. And now, they want to outprice Broadstripe, so we can't afford. Now cost of phone and internet will not be bundled and a pain to pay separately. Oh well, Dish and Vonage, here we come! Again do not get involved with Broadstripe. They are a ripoff! They lie! They do not service you!

Broadstripe was supposed to install services on Monday April 5, 2010. The tech came out and unhooked my existing service (Satellite, DVR) and then was unable to hook up their services and left. The next day, I waited all day for the tech to come back and was told that they couldn't install our services after all because a line was cut on our block. They left and did not hook up my TV and restore my previous service. I will again have to wait all day today for the third time for them to come back.

Now my phone is not working because they're holding it hostage! I was told that my phone would not be changed over until the 19th of April and I did not talk to an outside party per FCC guidelines to approve them taking over my phone line. Since they can't give me their services because they can't install them, I was told my phone would not be affected, and yet here I am without a phone. It is shameful that a company can get away with this. Someone should start a class action suit against them. I will have to add more cell phone minutes to my cell phone. I have had to waste a weeks worth of time and hours on the phone to try and restore services that I'm paying for but do not have.

I feel stuck in this monopoly where I'm forced to have Broadstripe provide my Internet and cable; it's the only provider I can get in my building in Seattle. I had their "high-speed" cable for over a year. The price got ridiculously high ($67 for one person). I decided to get digital cable with a DVR since I was already paying so much. I was quoted a monthly price that would only be $25 more than my current rate. It sounded pretty good so I set up a time to have the cable installed. On a Saturday, I waited all day. Nobody ever came. I called customer service. They said someone would call me back. No one ever called. After waiting around all day, I finally left my house. Then finally someone called, 5 hours after they were supposed to be there. I didn't want to return back home at that point, I was already across town. No one ever called back to reschedule the service installation.

Finally, I called and got the cable with DVR installed. This must be the cheapest, worst DVR box available. My first bill was way expensive. I called and they said to just pay it and they would credit my next bill. Okay, fine. But all my bills since have still have been higher than what I was originally quoted. I'm still trying to figure out what I'm paying for. They never mentioned the monthly cable box rental fee. That is $25 itself! How could you fail to mention that! My Internet service has become quite intermittent. I have to reboot my modem too much. My digital cable service is disappointing. There aren't even TV shows or movies in their On Demand! Why does this company exist and why am I forced to be their customer? Why do I send them so much money every month only to get terrible service? Somebody help!

This is the sorriest excuse for a business providing a service I have ever encountered. I mean it, they are so bad at all aspects of everything. I believe they either have their staff trained to be complete jerks or they get so many bad phone calls everyday that they are just plain jaded. I have been stuck with this company for almost 2 years now because of where I live. I am actually thinking about moving because of my cable service. Imagine that moving out of your home because you hate your cable provider so much. I am serious about this.

First off, it took them one month to hook up my cable. After they hooked it up, almost half of my channels looked like they did back in 1984. When I called, they said that's because of the fiber optic network that is as good as it gets. My internet is so bad that I can barely stream a movie or do my work on the internet because it keeps going out. Even if it doesn't go out, it is so slow I feel like it is dial up. That is just one of the many, many problems I have with this company. I can't express my anger enough with them.

When you call, their hours are Monday through Friday and if there is a problem after hours, you have to wait till they are open. However, if there is a problem while they are open, you sure as hell will get no help with their mindless, poor excuses of employees that I believe were trained to make everything your fault and not theirs. I have been on hold for one hour many times to ask a simple question or to try to resolve an error on their part. The only time you are not on hold is when you pay your bill. They are very quick to take your money where that brings me to the final part of my rant --their billing! Don't trust it ever. They have taken so much of my money because my bill is always different.

Every month, it says something different for some reason plus you can't even read their bills (if you even get an updated one). I pay online every month. So one month, they decided to use my credit card and take $260.00 out of my account without my knowledge. I was pissed. When I finally got a hold of them, they said there has been a billing glitch and they have been undercharging me for months. I thought they were overcharging me! When I finally got this resolved after paying it, they then gave me a late fee on top of that. I hate this company. I want them to just go away for good so I may live in peace. I wish their bankruptcy last year killed the company, but it didn't. They are still making everyone's life a living hell.

I have Broadstripe's bundle of phone, internet and cable TV. I got behind in my payments and Broadstripe discontinued the cable TV part of the bundle for a month. I do not dispute I owe for the phone and the internet part of the bundle. I don't think I should have to pay for the cable TV part of my bundle for the month Broadstripe chose to turn the cable TV part of my bundle off. Basically, Broadstripe's response is too bad, so sad. Broadstripe's explanation is that is what we do. It seems illegal to be able to charge for a service not provided. I'd like to hear from anyone else this has happened to.

The consequences are that I had to pay about $60 more on my Broadstripe cable bill than I feel I should have to. If Broadstripe has done this to a lot of people and I would think the odds high Broadstripe has charged for services not provide a lot. I doubt I am the only person in this situation. There is strength in numbers.

Internet download service has been very slow, as low as 5 kb/s. In the last 5 months I have been billed for cable modem rental in spite of the fact that I have supplied my own modem for 5 years and they know it since this billing has only begun recently. I have tried repeatedly to telephone them to get at least the billing issue straightened out and have waited for nearly an hour on hold without ever getting any human pick-up. My time on hold is limited by battery charge life on my cell phone. Since my professional scientific collaborative work relies exclusively on internet communication, these download rates are intolerable. Even though the cost cannot readily be gauged in dollar terms, the cost in time can be.

I have been a customer of B/M since 2/2006 using first their TV service, later their Internet service and latest their phone service. My customer experience with B/M has been a very frustrating journey-- numerous prolonged cable outages, dropped phone calls, continuously resetting of the modem, and very poor customer care. DSL came to my area three months ago and dropping B/M to the DSL service was like a breath of fresh air! I am yet to have an outage with my DSL provider and the speed is much faster.

On 11/23/2009 when making the change to DSL, I dropped the B/M internet and phone services, which required me to return the modem. I returned the modem to the nearest drop-off center and received a signed receipt of the modem drop-off. Now, three months later, I am being charged over $50 a month for Expanded Cable (no movie channels). I decided perhaps it was time to downgrade my B/M services to Basic Cable. So, last week I researched the price for Basic Cable and it was discovered that B/M has been charging me for the modem rental that I returned on 11/23/2009. The sales rep/agent informed me that the modem rental would be removed and the credit would be applied to my account.

Yesterday, I contacted B/M to put in an order to downgrade my service to Basic Cable. In doing so, I confirmed the price and inquired about the modem credit due me. I was then informed that there was no mention of the modem drop-off issue or a request for credit to my account. I was then giving detailed instructions on how to send an email including all the information necessary and a copy of the modem drop-off receipt to the billing department and I would receive a credit refund dating back to 11/23/2009, where as I followed the given directions.

Today, I received a reply to my email informing me that B/M will be happy to remove the modem rental charge retroactively to 11/23/2009. But due to me placing the order to downgrade my services on 02/23/2010, they would not be able to apply the credit until after that date and that order was processed. After receiving, digesting, and to my disappointment, receiving no apology for their errors in the email, I called customer care (was on hold forever waiting for a human) to complain. My complaint was that I should never have been billed for three months in the first place and then last week when noticing their billing error the credit should have been applied then, not two weeks later. I further mentioned to the sales rep/agent that due to the fact that holding my money over "what appears" to be an unintentional error on their behalf for what will be at least three months that I was requesting interest on my money that they had no right to hold/use.

The sales rep/agent said she was not sure on how to calculate the interest so I requested her to make a note of my complaint and to please forward the information to someone that could calculate the interest. She said she doubted that it would amount to over .20 cents. I then said that I wanted whatever the calculated amount would be. My thoughts are .20 cents is not a lot of money to one person. But if this situation or others like it were to happen to thousands of customers nationwide, think of how much money B/M is holding/using without the customers permission due to "what appears" to be unintentional errors. B/M has no right to that money and should be required to not only return that money but also any/all interest accumulated/due! If ever possible, I would be honored to partake in a class action lawsuit against B/M.

I have had the internet service for a year, the TV service since forever. I have all the same problems as expressed here and I want to say that they truly do not give a ** about customer service. I read their offer of help here from the Charlotte, MI Broadstripe, don't believe it. That's my service provider. Just more lies. My eBay business is shut down because I can't get or answer my eBay or other business email since Friday. Today is Tuesday evening. A total crap service.

I have had nothing but trouble with this company ever since the service contract began. First, you don't get the service they are supposed to provide, but they send you a bill for it. They schedule someone to come out to fix the problem, but they either never show or claim they can't find a problem. You spend at least one hour or greater waiting on the phone in order to speak to someone. They require you have a contract with them for a year and to have ACH payment, but their billing is so screwed up they can't charge you correctly.

They promise to credit your account the next month and turn it into a nightmare of charges. My parents are elderly and must have a reliable phone for emergency help. My mom could not get through to 911 or anyone when the phone did not work and my dad had an emergency. She had to run next door to get a neighbor to call for help and she is disabled herself. They are charging me for fees and services that are bogus and not IAW contract. They keep promising to correct problems, but never ever do and automatically take money that does not belong to them and not returning it and increasing the stolen amount each month.

They stole money that does not belong to them from my check account and causing me not to have enough money to pay other legitimate bills. They're charging for a service not provided. It almost cost my dad his life. It's cost me time and aggravation every month trying to get them to provide service, return stolen money and correct inaccurate bill, it never gets done. Please help!

I canceled my cable on February 2009 and at the time was told they would send a box to send back my cable box because I lived far away from any dropoff sites. I called on March 30 because I hadn't received the box and again on May 27th. I finally got the box in the middle of June and send it back via UPS on the 23rd of June. I still am being charged for the cable box even though I don't have the box. I have called several times only to get the runaround and false promises.

I last called two weeks ago and was told by the customer service person that he would have to call the warehouse to see if my cable box ever got there and so I gave him the UPS tracking number. He said he would call back and let me know and he would also try to get the charges taken off my bill. I did not hear from the customer service person and still have not resolved the issue. I had to pay from February to June for the cable box until they sent me a box to return it in. I then have been still being charged for it from July until the present date. I don't seem to be getting anywhere with this company. I am a single mother on a fixed budget and I can not afford the rental charge for the cable box. Help, what do I do?

We here at Broadstripe value our customers, and would like to help you all with any and all issues that you may have experienced. Unfortunately on this site, it is hard to determine your account information. If you can email us directly at **, we will be happy to help you to resolve any issue you may have.

By far, the worst company I have ever dealt with ever! I live in Pioneer Square Seattle and have BroadStripe as my only option for internet. I work from home and need my internet to be reliable. The TV and internet go in and out at will and have for the entire two years I have had the service. When I called to complain, they told me the service looks fine on their side and they can't credit me for any service interruptions they can't see.

When I tried to get a card for my new Tivo, they told me the techs were too busy but they would have someone call me in 24-48 hours. Nobody called. I called them again but still nobody was available but they promised someone would call me in 24 hours. Nobody called. I called back and was able to schedule a tech. He never showed up. I called to see where he was and the call center was very rude. They refused to give me a credit for my time and said they could not call the tech because he was on another call and not allowed to use his phone at customers' houses.

When the tech finally showed up 1.5 hours after his four hour window, he was on his phone the whole time. The call center refused to let me talk to a manager but promised they would have one call me. Nobody called me. I sent in a response card and checked the box to have someone call me. Nobody called me.

They have telemarketers call my cell phone constantly even though I have complained. They even called my cell at 7am on a Saturday to give me the same telemarketing pitch I had repeatedly complained about. I'm all for the little guy but this company is criminal and should be shut down.

Broadstripe! Can no one do anything to put this pitiful/criminal example of a business out of existence? I consider myself a reasonably peaceful and rational soul until I attempted to use my computer or my internet phone. At that point, I'm operating just below hysterical rage with an accompanying urge to kill. Broadstripe has the ** to send me a bill for what they call a service. Their service being equivalent to dropping the soap in the shower in prison. I live in Port Townsend, WA and have no alternative than BS (appropriate acronym). If I want anything beyond dial up and it doesn't appear, an alternative will occur in my lifetime. I am disabled and rely on the net for much of my needs and these ** are steeling my independence and then charging me for their effort. This company needs to be replaced or an alternative made available or both.

They installed used and defective equipment. They required one month's advance service fee as well as $40 installation fee and $40 connection fee. I paid for a service that I don't have. When I called to resolve, I was told that they did not have new DVR boxes to replace the used and non-functioning they had installed and charged me for.

I live in a remote area and am forced to use Broadstripe for internet service, as there are no alternatives. My problems with this company started when they were Millennium. When the name changed, I was so happy, thinking the horrible service from Millennium was in the past. I was sadly mistaken.

This internet connection is much like a strobe light, going on and off constantly, and has been like this since I started using it more than 3 years ago while it was still Millennium. It's difficult to upload large files at times (current upload speed is .38Mb/s). The service has been down for hours today in eastern Jefferson County and it seems to be somewhat related to when it rains (which is a lot in Western WA). We have small outages in our localized area regularly.

My speeds are very slow. Calling and waiting on hold is always a long process. There's about a 20 second lag between the automatic message saying the billing has changed this month (happened in Oct 09) and the first menu to get you somewhere. There's another 15+sec wait after that menu. Seems like you are encouraged to hang up. Customer service rep takes 10 min to pick up, often longer.

I paid $55/mo for years for this service and finally got into the habit of calling every time something goes wrong. Finally, someone offered me a promotional rate of $35/mo for the next year but no grand fee rebate for outages.

In short, I have never been so disgusted with a company I've had personal contact with in all my life. It is the least dependable service for any product I have ever subscribed, the most predictably dysfunctional and truly the worst value for the dollar.

I recently signed up for cable, internet access, and telephone from this company. I have had nothing but problems with them since the start. Initially, they did not bring the HD box I had ordered when they came to install the cable. They said I had not ordered it, but I know I did. Then, they did not get my phone number transferred from AT&T like they were supposed to. So I did not have a phone for several days.

We were able to go outside to the phone box and hook the phone back up with AT&T for now. I have been told on three occasions that they would have a tech to my house on a certain date, and no one ever showed. When I called the company, I was told that they never had a work order for anything. I have cancelled my day to volunteer in order to wait for these people, and they never came. To this day, I still don't have my HD box nor do I have the telephone service I was promised. I am so angry with these people that I am about to change back to DirecTV and HughesNet for my services.

Mind you, these dates and times reflect the LAST 2 DAYS ONLY...

Tuesday, 12-29: Today was quite a surprise, as the TV stayed on just about all day, that is until:
7:02pm cable out.
7:27pm called Broadstripe.
7:29pm cable on.
8:38pm cable out.
8:42pm cable on.
11:26pm cable out.
11:36pm cable on.

1:38am cable out, (woke up).

Wednesday, 12-30:
5:30am cable on.
7:55am cable out.
8:07am cable on.
8:20am cable out.
8:43am called Broadstripe, spoke w/Donna.
8:48am cable on.
9:21am cable out.
9:41am called Broadstripe, spoke w/April.
9:51am cable on.
9:56am cable off.
10:06am called Corporate Office: 636-534-7400 ext. 7406, left message.
10:10am cable on.
10:33am cable out.
10:40am cable on.

11:10am cable OUT.

Well, this is all I have time for now, as I have help here to help me move!
But I hope you get the idea of just what some customers have to put up with.
I currently live in the downtown Seattle
area, and moving to the Queen Anne area.

Comcast here I come, wish me luck!!!

I have Broadstripe's package internet, phone and cable. The internet and phone are constantly out of service. Sometimes for more than a day. Broadstripe used to credit me for lost service, which was a pain in the neck calling them every time I lost service. Now they wont even credit me for lost service. I have had Broadstripe's techs to my home numorous times and they still haven't fixed the problem. I signed a one year contract that Broadstripe will not let me out of. Broadstripe's cable is the worst service I have ever paid for.

i have had a on going dispute w/this cable company since end of august.i have contacted them sometimes 3 or 4 times per week since this came about...i owed a back cable bill from another adress so i gave them a check forthe back bill(285.00)and the first month on my new account..checked was wrote for 392.00..an stating in the memo exactly that..285 for back bill an 1st month on new bill well they say there is no record they they dont know what happened i have sent a copy of the deposited check to them..not once but 4 times because they keep losing track of it..this is so annoying i pay my bilss on time and NO ONE WILL return my calls to solve this problem..

and it remains on my bill that i still owe 285.00 plus late fees now..i hve internet an phone with them also..and yesterday i find out my phone number has changed back to a number i had previously before moving to current address..mind you im in a totally different town now..different area code..different everything..im disabled and if i need to call 911 WHERE WILL THE AMBULANCE GO??????? please help me with this unbearable situation i cant get any where with these people

No matter, Broadstripe was not concerned in the least. My husband has called every day since, they still have no one to send for repairs. When asked if we could speak to a supervisor, we were told that we could send an email and that "it wouldn't do any good anyway". We have no other options for cable or "fast speed" internet in our rural area. We're held hostage with these people and it's rediculous!

And I'm reading about all the other complaints regarding issues with their internet speed. It's pathetic. My husband and I cannot work on our laptop and desktop at the same time, totally bogs down our ability to get around on the internet. They've "fixed" it once and we're right back to square one again. Broadstripe is pathetic and who is going to do anything about this? No telephone, internet or tv services for 7 days, so far. And it's not fixed yet.

This is the worst high speed Internet ever! I am having to write this review on a mobile phone connected to a 3G network because it is orders of magnitude faster than the "high speed" Internet I am paying for ... When there is actually Internet service (which there is none yet again right now). My phone has wifi capabilities but I had to disconnect from my home wifi network because the 3G network is more than ten times faster than this crappy company.

I requested the cable tv be cancelled in June 2009 when the house was sold. I have since sent 2 faxes, made 4 phone calls, and sent a certified letter requesting a check for the $52.26 credit, that they all agree is owed to me. I have been given a check number and date it was sent to the printer. They said it took six weeks for the printer to send the check. Six weeks are up and I'm still waiting.

Have been unable to contact the support services, not by phone, chat line or email. The hold times are up to an hour while listening to a recording telling how good they are. They deserve to go out of business. A total waste of time.

Broadstripe cable service is TERRIBLE. They charge me for download speeds "up to 15 mbps", and I never get actual download speeds of better than 0.5 mbps. In other words, I am getting 1/30th of the download speed I am paying for. Broadstripe download speeds are FAR below what can be considered 'broadband' - it is incapable of delivering streaming video or music.

I have reported this many times, and they do nothing about it. They give customers no way to report problems online, yet calls to "customer care" result in wait times of up to 30 minutes to even be answered, while you are forced to listen to ads about how wonderful Broadstripe is. Once they do answer, all they want to do is sell you phone service - who in their right mind would want phone service from a company that can't even deliver acceptable internet service?

They have visited my home twice to confirm the pitiful download speeds I have, but all the technicians do is stand there and watch as I do a download speed test, say, 'yes you do have a problem,' promise to "escalate" the problem, and then NOTHING HAPPENS, so you start over wasting 10-15 minutes waiting for them to answer the phone so you can start all over again reporting the same problem.

Seattle allows Broadstripe a monopoly in certain areas of the city, and yet Broadstripe is allowed to cheat customers by charging premium cable internet service prices while getting actual service that is far worse than DSL internet service. Something has to be done about this - it's outrageous.

As I write this, I've been waiting for Broadstripe to answer my call FOR OVER 30 MINUTES, AND IT'S THE MIDDLE OF A WEEKDAY! They have NO after hours service, and virtually NO service even during business days.

Someone needs to organize a class action lawsuit against Broadstripe to force them to either properly service their customers and stop cheating them by delivering unacceptable internet service while charging for premium download speeds, or to leave Seattle.

I was quoted 4 months ago that if I added telephone services it would lower my bill to 93 per month. Instead my bill went up. My automatic payments were not enough and suddenly I owed $200. The telephone service was NEVER USED and based on a false agreement - yet no refund was offered. To me this is SALES SCAM and I have been unjustly charged for services.

I unfortunately bought a condo in a building serviced exclusively by Broadstripe Cable. With a few exceptions, their Internet service has been fairly reliable (not as fast as I was accustomed to with Comcast and other carriers in the past, but I have not had too many outages). Their television service, on the other hand, has been extremely unreliable. Outages are frequent and last a long time (several hours to a few days). Calls to customer service (when they are open, which is not generally at times when I watch television) result in a scheduled service appointment several days in the future, by which time the issue has generally been resolved, leaving me to deal with the irritated service person who shows up anyway. The most common day for outages is Sunday and, of course, their customer service is not open on Sundays. Given that Broadstripe is, by contract, a monopoly, they should be required to offer 24-hour outage reporting and service equal to other carriers.

My internet service has been terrible for a month. I have called several times and they keep telling me there are outages in my area. But I can use it some times and some times it cuts out. I was just holding for 25 minutes to talk to a service technician. I hung up and called back to their start a new service and the phone was answered immediately. Seems they can answer the phone when it's new service, just not when it's a current customer.

I have been required to use Broadstripe cable since August 2008. This is because my apartment complex is in a contract with Broadstripe and therefore no other cable company is permitted as a choice. This seems like a bit of a monopoly, but that's not my main beef.

Like I said, a year has gone by and the service is constently poor to horrible. The company declared bankruptcy earlier this year which demonstrates their poor management. Their customer service is even worse. I've had regular monthly outages without even a mention of reimbursement. When I asked for it they said they would give it to me and then they didn't.

At the moment my remote only 1/2 works with the DVR...half the buttons don't work. For example, pressing Menu does nothing, pressing Guide does nothing, pressing rewind, pause, or back 6 seconds doesn't work. I received my bill yesterday and it went up over $30!

I called them and they said that I was because I was given a promotion for a year and it just expired. Yet when I complained about the increase, they "readjusted" my price down $20. It's the exact same plan but $20 cheaper! That's serious gouging and if I hadn't called they would be getting $20 more a month for their [bad] service. I hate this cable company with a passion and if I could change I absolutely would even if it would cost me more!

BS brought a 'new' cable box to my house and now is charging me $10/mo., and it didn't work, but he left the house - "just let it set for a bit", ya right. The box would disconnect from the service, lose the guide, no channels, then come back, and shortly it would repeat and repeat. I called, waited an hour each time, put on hold for a half-hour repeatedly, and fianlly they lied to me (as it turned out) about when the technician would be out to my house.

I have had this cable company for 6 months, I am always losing internet service, and have to reset my modem. This is a constant problem. I called them in May to have them check to see if someone was stealing my cable and internet, no one ever contacted me to let me know what was found, when I call to find out, the service man didn't even make a report. To this day I don't know what the problem is, but internet is very important to me because I am an online college student, on a fixed income with a child. I think it is ridiculous that I should have to deal with this for the price I pay.

I have always had poor service from Broadstripe, but the last month has been a daily loss of internet. They said a Tech would be out today, but he was a no show and no call back. I complain a lot, they say I have a verbal contract for 13 months, which they say saved me money. I don't get any value for my money anyway!Anyway, they say I will be charged $250 if I cancel them. I bad mouth them to anyone who has internet with anyone! Since I call in constantly to report no service, you would think they would be glad to get rid of me. Three of my neighbors have dropped Broadstripe in the last month due to bad service.

Broadstripe Cable took off the TV Chanel Guide that was supposed to be part of their service, as listed in the channel line they provided when I started to use Broadstripe. They did not reduce my monthly cable bill, though they reduced the service. Now, I am forced to purchase a TV Guide or a daily newspaper to find out what is on Broadstripe cable.

We bought a home in April '08 in Brinnon, WA and signed up with the local cable co, Broadstripe . . . a big mistake. From day one we did not receive good reception and on 10 channels could not get audio either. I have talked to the previous owners of our home and they experienced exactly what we did, so this is not new. I started calling and they were 'extremely cooperative' to send a 'tech' out to 'fix' the problem. The techs always came out, but the problem was never repaired, each time they would tell us the problem did not lie in our home, but at the pole down on Highway 101. So now, apparently, it was up to me when I continued to call to let them know this, so that they didn't continue to 'send a tech out.'

To repair this, it would take a boom truck and flagger to direct traffic down on the hwy - time and money. And now, as of May 1, there was a bridge closure which increases the traffic flow on this hwy., lending me to believe that this problem will not be fixed in the near future (if ever). I called them incessantly and finally let them know that we would not be paying our bill until we recd. satisfactory reception (keep in mind, we don't have a big HD TV system, we just want to be able to see and hear all the channels we were paying for) . . . well . . . your guessed it - in the time they could have repaired the system they cut us off and have the nerve to continue to send us a $50.00 bill. I have contacted the BBB, AGO, FCC, Jefferson County Commissioners, Pt Townsend Leader (newspaper) and Call Jessie on Seattle's Channel 4 TV. So far, nothing has happened. Somehow, we/you need to find a way to stop these people and to be made responsible for bilking thousands of people out of money. HELP

I'm getting between 400-700kbps download speeds in the evenings, about 3-5% of their advertised top speed of 15mbps, which is, obviously, wholly pathetic and unacceptable. Broadstripe's cable offerings are not much better, with lots of artifacting and blockiness and a dearth of interesting channels unless you're into Food Network or Hallmark in HD. give me a break. Football is the only reason I subscribe and even then, half of the games are unwatchable due to the aforementioned picture 'quality.' it's a shame that the city of Seattle, in an effort to prevent monopolies, instead CREATED monopolies so that useless providers like Broadstripe could stay in business.

The final straw: service interuptions for a two week period and then a letter from Broadstripe that they are making a $10,000 charitable donation as a response to useless service to their customers. Final kicker, I called to cancel my service and they show me with two modems because they failed to update my account when the replaced the bad one. Wow

I paid the cable bill and Ton stuck in her drawer and they shut off my office phone, cable, and internet

These guys have the worst cable and internet. They offer 15mpbs internet package and after speed test numorous times I don't get even half of that. They have some sort of monoply on my area of downtown seattle so that if I want cable I have to deal with them. Not Fair At All.

no physical damage just alot of calling and complaining for nothing. Stress.

I think that these guys are unfair and that the prices are way to high! Not to mention they claim that they have a speed of 15mpbs and they dont even come close to that! The television cable they offer is the very worst I have ever seen anyware in my entire life!

I pay them a high price that they demand after promising me a cheaper rate. they are not giving the consumer what they say they offer! And worst of all I cannot recive any other high speed internet or cable in this location THATS NOT FAIR!!!! I think People should have a CHOICE!!

I have attempted to call Broadstripe, Communicate with you via Live Chat many times during times that you say you are open and on line without success.

I wish to discontinue service with your organization on February 1, 2009. Reviewing my on-line statement I notice that I have a significant credit.

Why does your service go down? Over a year ago I noticed a correlation between rain and your service. If it rains the service goes down. I discussed this with one of your technicians and he stated that the 35 feet of wire from the street to the house must have a nick and need replacement. He said he would schedule it it never happened despite follow up calls by me.

These are tough economic times for all of us. I for one will not continue to contribute to the finances of a company that does not provided reliable service nor reasonable customer service. As I leave Broadstripe under these circumstances I will carry forward the memory of no service or contacts during the past Thanksgiving 4 day weekend, many hours on hold listening to elevator music over my speaker phone, the many extra minutes on my cell phone because the home phone did not work and the dead space I get when trying to use your live chat during house that your claim to be on line.

Please make arrangements to collect any Broadstripe equipment that you might have at my home as soon as possible after Feburary 1, 2009.

I disconnected my cable in August, so I was supposed to recieve a check from them. It's November now and still haven't recieved my check. I called several times and was told that I had been sent a check in October, but I still haven't recieved it. I called them again and they said in order for them to send me a new check, they have to get back the old check, but I don't know where that check is because I never got it. It's frusturating because I have called them over 10 times ever since September but no one ever returned my calls even though I was told a supervisor would contact me.

They expect to tack his bill onto mine. I told them that my previous account shows that I had a $0 balance, and if Mark owes them money that they need to go after Mark. It is illegal for them to tell me or discuss with me Mark's account balance. This is a violation of his privacy laws, and also says alot for how much privacy I would have with them. I told them to cancel my account and come get their stuff out of my house. I no longer wish to deal with them.

I had to take the day off of work to be at the house when they came to install cable, tv and phone and now I will have to take 2 more days off of work to change companies because one day will be for them to come get their equipment (or they will force me to drive to Broadstripe and drop it off myself). Then another day will have to be taken to wait for the new company to come to install the new system.

All because I do not feel safe dealing with this company and they are erroneously billing me for a balance that was on someone else's account (my son). My son no longer lives in the house, and the house was in my name at all times. I did not give Broadstripe permission to install cable at my residence during the time that he lived there, so I should not be responsible for his balance owed on his bill. I did not live there at the time and I did not benefit from their service during that time.

My package was supposed to include a DVR and 2 converter boxes. The installer only brought the DVR and one cable box.