Verizon Yellow Pages

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Florida of Largo, FL March 10, 2009

Florida of Largo FL (03/10/09)
I received a call from Revenue Assurance Partners in Louisana, a collection agency (nasty at that) and they say I owe 298.00 for yellow page advertising. I said no, I pay it monthly and they said no this is the internet site. I had sent in a check to them in 2007 and I went back to see and low and behold I had. I save everything so I found the invoice. I had paid this because it looks just like the real invoice so my assistant at the time assumed it was it.

So I call them back and say no I made a mistake in 2007 I don't want it. They said I have a contract for 3 years. Now talk about deceptive practice, I happen to talk to the neighbor in our complex and she just happend to have a copy of their solicitation letter. It looks just like the bill and no where on the envelope does it say Solicatation only inside and it says Annual Internet Yellow Page USA listing for 2008-2009 directory. Total 12 months.

OK my 12 month in 2007 were up and I paid. Now turn the paper over and it says You may cancel this 3 year contract without any penalty or obligation within 3 years and receive a full refund if you have a doctor's order you cannot physically receive the service. Do you believe that. You can cancel if you have a doctor's note. Boy if this isn't a scam I don't know what is.

Don't know yet if my credit have been violated, we'll see, but these nasty collection people need to stop calling because I am not going to pay this bogas bill.

Deborah of Longwood, FL February 10, 2009

Deborah of Longwood FL (02/10/09)
On July 10, 2008 I was contacted by phone to advertise my business online with SuperPages.com. I was told paperwork would come by mail for me to review and if necessary I could cancel. On July 23, 2008 I received the paperwork. On August 8 I called to cancel, but was told it has to be done in writing within 14 days from the date of application. The date of application was July 10 and I received the approval paperwork on July 23.

I cancelled in writing by fax as requested on August 8, 2008 within 14 days of receipt of the paperwork. On August 20, 2008 I received a phone message from an employee named Norman at 800-555-4833 ext 4858. He stated he was in receipt of my cancellation and needed my account number to close the account. I returned his call and provided the number. I assumed the account had been closed. On October 9, 2008 I received a letter from ER Solutions, a collections company stating my account was past due 527.58.

I called and told them what happened they said they would mark the file under dispute. Then on November 14 I received another letter from the same agency saying I now owed &707.42 and it was still under dispute. On January 31, 2009 I received a letter from a different collections company Pinnacle Financial Group stating the amount is 1261.46. I cancelled in writing. I received acknowledgment by phone that the account would be closed.

Koreen of Fostoria, OH February 7, 2009

Koreen of Fostoria OH (02/07/09)
We had bad dealings with this company in the past and contacted the BBB about them over a year ago. They were supposed to cancel our account and no longer contact us. All this is in the BBB records. Out of the blue they call saying that we owe a bill. I told them that they weren't supposed to be calling anymore and that we owe nothing. Now I get a statement in the mail saying that we owe 494.63.

It seems they did not cancel the account like they agreed apon and they are still calling here. My mother will be 80 years old this year and she has no interest in an internet yellow pages listing. This so-called account is under her name Violet Young, same address and phone number. I am writing this complaint on her behalf.

They are wanting payment for a bill that we do not owe.

Trenton of Ft Story, VA January 26, 2009

Trenton of Ft Story VA (01/26/09)
While on Marine Corps Recruiting duty in Charlotte, NC, I requested the services of the Yellow Pages to place an add for the Marines. I signed with the understanding that the add would be run for a period of 1 year, and that they would use the design that I provided for the ad this was on Feb 9, 2005.

When they ran the ad using a different design I contacted the sales rep and made it clear that I would not be held liable for payment for a product that I did not request. The sales rep agreed and I was assured at that time that it would be taken care of. I left recruiting duty May 23, 2006. I spent all of 2007 in Iraq, and all of 2008 in Afghanistan. Upon returning to the United States I reported to my new duty station in Virginia and received a bill from the Yellow Pages for the amount of 1,782.00. They have continued to run the ad that I did not request for 4 years.

I have a bill of 1,782.00 which may affect my credit.

Jeff of San Diego, CA December 18, 2008

Jeff of San Diego CA (12/18/08)
I was contacted on 2/5/08 by AT&T Salesman Alan offering a free trial of AT&T advertising services for my new business. He told me that I had over 5 weeks before anything went live to cancel the advertising with no cost to me. I received the ad print on 2/12/08 and did not like the advertising or the contract. I decided to cancel and wrote a letter to AT&T with notification to cancel all services dated 2/18/08.

A few days later Alan left me several voice mail messages saying that he was sorry for my cancellation and to call him if there was anything he could do to keep me as a customer. I answered the phone after about 10 calls from him and told him I was not interested and that my letter stated that point. Two months later I start receiving billing statements from AT&T and I have called them several times to explain, but they do not listen. Now they are bothering me daily via telephone.

They are using up my cellular phone minutes and bothering me throughout the day while I am trying to get work done. This is very frustrating and dishonest of AT&T to try to pull this on me. I want to resolve this issue before it goes to collections.

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