TransTech Merchant Group

TransTech Merchant Group's empty promises on correct payment, unethical and unprofessional practices - Certified Payment Processing (CPP), Summit Solutions, TransTech Merchant Group, they have a few more names to thin out their trail of complaints. I am a college student that was desperate to find a job to work with my tight schedule. Then I got a call from Brandon ** at Summit Solutions. The interview was quick and they wanted me to get started right away. It seemed fishy to me, but I took the risk. He told me there was potential to make around $4k-5k a month, but it was all commission. I didn't think this was a problem because I am a natural salesman.

Mr. ** explained that I was to receive $50 for the 8-hour training. Also, I would be paid $100 for my phone and $500 for my gas per month (that's if you make 10 sales in the first month). I thought it was low, due to the minimum wage of $7.25/hour, but I had never worked 100% commission before. It was acceptable to me at the time. So I woke up bright and early to get on the 8-hour conference webinar. I had to use my cell phone for audio and was engaged for 6+ hours, including lunch and breaks. This ran my phone over my minutes which I automatically increased. After the seminar, I received my team and supervisor's name (Team 8, Ronald ** at 972-428-5200 ext **). I called Ron and he was funny and supportive. He assured me the company was legit, and all those complaints online were of disgruntled ex-employees and customers who didn't read the contract correctly.

I went on my first appointment, which it was not a preset appointment. She told them to stop calling her, but despite her resistance, I made the first sale that Friday after my training. I then made another sale the next Tuesday (remember I am part time). I was at 100% conversion. I was thrilled. I joked with Ron about being the top sales. According to training and the manual I have on CD, you should get anywhere from $150-$360 per reprogram. Although, according to Ronald ** and an email by Mr. ** I was to receive $250 per sale. I was ecstatic. I took some time for school, and patiently awaited my first paycheck. I rushed my direct deposit form in because my other option is an ATM type card which you get charged a fee to take out your money because they can't pay you in a check?! Hmmm. Pay works if you make a sale Monday-Sunday, then you should get your pay the next Friday. I awaited my training pay of $50, but it never came. This is where it became unprofessional.

Ron would call me all day over and over, text me on the weekends, ask me about my personal life and boyfriends, send me pictures of himself. I was nervous about taking time off for my finals that I would joke back to keep everything cool with my boss. He acted like a guy you meet at a bar trying to smooth talk a girl into bed, or a salesman feeding you lies to keep you stringing along to keep the sale. Since talking to him more than I worked with him, it added up to over 600 minutes on my cell phone, all thinking it was work-related. I called Ron early Monday inquiring about not receiving my training pay after I rushed to complete my hire paperwork. He said, "Don't worry, Jen. I'll check on it for you." I then got a gut feeling to stop working until I got paid. After all, there are several complaints online with this company about little to no pay. So, I told Ron I had finals and I needed time off. He was cool about it.

Another week came without any pay. I started to get frustrated. After all, this was 100% commission, and I wasn't working. Finally, after more time spent explaining my frustrations to Ron over the phone, I received a small pay check for $70 (minus taxes). This was my $50 first sale bonus and $25 forward pay for the first sale. Remember, I should have received all (training pay, 1st and 2nd sales, commission, and my $50 1st sale bonus). Disappointed, I told Ron that I didn't feel comfortable not receiving my pay. He again said he was going to see what happened and figure what was wrong. I didn't go on any sales jobs. Why work for a company who isn't paying you? After sending multiple emails to HR, and Jon ** and Ron about a breakdown of what I need to be paid for, the training pay comes into play.

Ron called me and told me that he, all of a sudden, doesn't know why I was told I would be paid for training. I am furious! I messed up by not getting it in writing, so I had no proof. Their recruiters make a commission, so I guess they tell you whatever it is you need to hear to get you on the team. I have been working for over 15 years and have always been paid for training, and would not work if I didn't. After several emails, calls to HR and complaints, I am told that I definitely would not be paid for training. Then to top it off, I finally (after four weeks) got a commission statement from Jon ** saying I will be paid $175 ($200-$225) for my commission on the first sale which was supposed to be $250. The statement said It may not reflect the actual. When I received the payment, it was exactly $175 less taxes. Also, I have never received a pay stub with the tax reduction.

I wrote more emails explaining what I should be receiving. I then contacted the United States Department of Labor and the Texas Wages Commission. Texas Payday Law states that if a worker on commission does training or works time outside of normal duty hours, then they are to be compensated $7.25 per hour, at least. I told Ron and HR this information and when denied again, I became emotional with Ron and told him I would report the company. Finally, the needle on the haystack, I get told that my second sale made over a month ago has cancelled. Now, I wouldn't be paid $300. In all my experience, I have never worked for a more unethical, unprofessional, and pain in the ass company in my life. CPP, Summit, TransTech, whoever they are, should be put out of business or bought by a company who will do the merchant's justice.

This company doesn't keep promises made to employees, lacks ethics within its operations, and will do anything to make a penny. The team leaders take desperate workers and use them any chance they could get. It's sad and wrong. Even if they promised me a million dollars, I would not work for them because I will not sell hardworking, small to medium businesses a service that will not keep to its word or contract. I have set up an email for anyone else who has problem with this company. If we join together, we can finally put them in the light. Remember, strength is in numbers. It's not what you know, it's what you can prove. So, merchants, former employees, let's combine forces and bring them to justice. Remember, they keep changing their name and they are not certified payments.

I'm a small business owner. I signed a contract with this TransTech merchant and they said I have a month of free trial and that if I don't like it, I can cancel. However, when I tried to cancel they said I can't due to that they lease out their contract to another company (Lease Fiance Group LLC). Fraud! Now I have to stay with this company for 5 years. I felt so betrayed by the salesperson.

I used this company for processing my credit card services for my business. In January of 2011, I liquidated my business and this company would not release my money to me. They told me they could hold my money for up to 180 days, it had been well over 180 days and they have not released one red cent to me. They are holding my money hostage, a sum in excess of $19,000. I cannot seem to get through to them to release my funds, I am at a loss.

I worked for TransTech Merchant Group and some of these complaints on here, I really feel are overly dramatized. I have never heard a team leader yell or cuss at customers or employees and I feel like we are honest. I have never lied to a merchant about rates and I have never been asked to lie to a merchant. I think TMG rocks.

I have a small business in Wheelersburg, Ohio. I have Transtech Merchant Group for my bankcard processing. It is an average of $11.50 to $12.00 monthly charge, which I have maintained for the past 17 months. In the past few months, my sister Diana was sent to SOMC Hospice. She had a disease known as multiple myloma. She died from this a month ago. I have been taking care of her and her twelve-year-old son, Daniel. During this course, I decided to close my business for the main reason that I could no longer be there and care for my sister. When Diana was at hospice, she suggested I continue my business because she knew I truly enjoyed it. So, therefore, I already turned in my notice to my landlord and he already rented out my shop. He found me another location.

Basically, we have been dealing with our loss, taking care of her affairs in addition to our own, and reopening my business. In the course of all this, I changed my bank account with my new address. It also in turn changed my bank account number. I told my financial institution that I had few monthly charges being removed for other services. Unfortunately, not all were contacted.

Last week Ms. Dawn from Transtech Merchant Group contacted me at my business telephone about the bank rejecting payment. I explained to her everything that was going on and apologized for the inconvenience. She took my new banking information, same bank. And she told me to remove my payment. I received an overdraft statement in the mail from my financial institution for a $562 removal from Transtech Merchant Group. Now Dawn did not indicate that her company had decided to up and cancel my account. She did not indicate to me at all how much money they decided to remove. I had no prior notice. I did not cancel them.

They decided to cancel me. She could have told me so on the phone. That way I could have transferred money from savings instead of the catastrophe I'm dealing with now. Where it gets interesting is I received nothing in writing, except after I spoke to Dawn, a letter was sent to my post office box. It was dated July 19, but the postmark was July 21. Basically, after I spoke to her, they sent the letter.

What bothers me the most is I have continued to pay them for the past 17 months. I did not cancel their service. I explained to her what was going on; all she had to do was tell me they cancelled my account and how much money they were removing. Not to mention, this woman is rude. I am reviewing my contract. There is nothing on there about them just up and canceling. I did not cancel their service. I don't understand how they can take whatever they want whenever they want. If there are no regulations for this, there should be. Small businesses not only being the heart of America should have some kind of protection.

I signed a contract for a credit card machine on 4-8-2010 with a terms and conditions stipulating, "set merchant up on a 90-day trail period with terminal at no cost to merchant." They billed us on May 3 for $35.78, on May 4 for $7.83, and on June 2 for $34.50 and $7.00. I contacted them and was told to cancel by letter and cal back.

After a week, I spoke to Dawn, who had the letter, but wouldn't honor the said contract. I was billed for $657. Dawn threatened to ruin my credit and would get her money one way or the other. She has already sent this to a collections agency. They have made no effort to remove their equipment. I will have to hire an attorney, miss work, and have a lot of stress over this.