William of Atlanta writes:
I tried to purchase a business safe from Staples. The catalog I was using advised that the shipping would be free if the cost of the item was over a certain amount. I ordered the safe and was contacted by Staples via phone. They advised me that the delivery of the safe would only be to the loading dock of my business building. I told them I needed it to be delivered to my space. They advised that that request would cost extra. I conceded because I had no choice.

They then advised me that the delivery of the safe would only be to the front door of my office location. I asked if they would not place the safe in the location inside my business where I needed it? They advised that they could do nothing ... the people they hired to move the safe were union workers and would not move the safe to a location within my business for safety reasons.

I could not buy the safe because I did not have the means to move it from my front door to the location in my business where it needed to be.

The shipping they claimed was free is not free. They sell an item that is only delivered to your front door. Their magazine is deceptive because it says nothing about the extra cost for delivery to your space and nothing about having to lug it yourself after it is brought only to your front door.

There's probably a disclaimer somewhere in the Staples brochure but if William really wants to make trouble, he could file a complaint against Staples with the state Attorney General and also with the Federal Trade Commission, which regulates truth in advertising regulations. Staples should stop being petty, swallow hard and deliver the safe.

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