Regional Yellow Pages Online, Uniondale, NY

Last year, we received an invoice from Yellow Pages. We called and they told us that our receptionist, Tim, has agreed to this contract with them. I asked Tim and he said yes and he asked for more information. I told Tim that we are willing to pay for this invoice due to the misunderstanding between two parties but I informed them that we will not pay for any more services. We received another invoice from Yellow Pages this year with all the interests plus administrative fees. We called them again. Mr. Wilson informed us that we have a two-year contract with them. I asked for a copy and he told me that it was a verbal contract.

The person who agreed was my receptionist Tim. I informed Mr. Wilson that the receptionist has no authority to sign any contract especially a two-year contract. They need to provide a better form of agreement besides I don't see their service at all. We will not agree to pay for this invoice and we feel that this was a misleading phone call. He tried to get consumers agree to pay for something that we have no use of and cheat the consumers. I hope your agency will do something about this business to protect the consumers.

Jim ** from ACA Recovery gives me a call informing me that my account with Regional Yellow Pages Online was in collections. He plays back some edited recording in which I allegedly authorized them to place the ad. The recording was nothing more than an edited pile of nonsense. I then asked my book keeper if we had received any such invoices, which of course we had not. I told Mr. ** to fax me the invoice, which he did. In the meantime, I did a little background search on these businesses, and lo and behold, I find pages upon pages of complaints about fraud, scams, and their feeble attempts into harassing business owners into paying these fake invoices.

I printed about 40 pages of these complaints, and faxed them all back to Mr. ** including a cover letter in which I told him I had no intention of paying anything to either Regional Yellow Pages Online or ACA Recovery. I am also forwarding the invoices with all the pertinent information to the Better Business Bureau and the Massachusetts Attorney General's office. Do not fall prey to these scam artists.

Richard called me and did the same as other postings here. He played back a voice recording of me that obviously had been edited and manipulated with me agreeing to pay something that I did not authorize. When he played it back, I remember that this call was information they called to "confirm and cancel" subscription but they obviously manipulated the recording and replaced that with a lady saying "confirm and invoice." What a scam. For future reference, give yourself the peace of mind by just hanging up the phone. Don't let them ruin your day and make you think they actually have something valid. He sent me this document that says "Notice before legal action" and has called back twice since. I've done my courtesy of asking him to not call here anymore, next will not be so kind and just hang up.

Regional Yellow Pages Online called me and told me that I owed for an online website/ad that I had contracted for two years ago. The reason I now owe for it is because I had recently cancelled it. I told the person this was a sweet deal, give something free and when you cancel you owe. They asked if they could record me to verify that I had authority to take care of this type of account. On the recording, I specifically told them I was not paying for this unless they sent me proof of the original transaction. In three months, they sent me an invoice stating that I owed them money. Ms. Kelly ** of their collections department called me and told me I owed this money. When I denied it, she played the edited recording for me. When I continued to deny owing them money, she shouted at me and would not let me speak. She has since called three more times each time harassing me and threatening me. This is a scam that is documented all over the internet if you search for Regional Yellow Pages Online.

On or about January 27, 2010, Regional Yellow Pages Online contacted our restaurant to "verify our billing address" and to request a contact name. A few hours later, a letter was sent to demand payment for an invoice in the amount of $479.95 for services we never requested nor authorized. They have been calling the restaurant on a daily basis, multiple times a day, harassing all employees who answer the phone, using abusive and profane language. We have verbally and have sent written notices to them to stop harassing us, multiple times, but it has not ceased. They record the conversation and play back manipulated portions of it.

The internet has hundreds of complaints about them as a scam. They are recording every phone conversation, none of which is authorized. We only know about the recordings because they play it back to us every once in a while. They are threatening us with collection agencies and credit report damages if we dispute the charge or decline to pay. At times, they threaten us with physical damage. However, the service was not something which was ever requested, authorized, nor received by us.

The company uses the popular "walking fingers" logo and the name "Yellow Pages". However, they are not associated with the major company -- this is truly a scam. Please help us to stop them from harassing us on a daily basis. This is very bad for a small family-run business. This has affected the business dramatically, as we receive many take-out orders, and this ties up the phone line. Further, it affects the mental state of the employees, and hence, service to our customers. We are a small family-run restaurant, and cannot afford to have the scam artist constantly call to harass and threaten us.

The second & third call I got from this company-several months later, the YPO representative (Mr. S) said he was from the "pre-legal" dept. & if I paid my delinquent account now they would not send me to collections or sue me. When I told him I did not authorize any charges for a listing with them, he quickly replayed the recording where I answered yes to confirming my phone, mailing address & business address. I told them the recording doesnt have me agreeing to subscribe to their service listing, the rep (Mr. S) said the recording is proof & is considered a legal contract& that I am legally obligated to pay them--if I refused to pay they would sue me- which would double the amount of debt owed them. The rep (Mr. S) was intimidating & threatening legal action, I felt bullied, pressured by their tactics, harassed by their calls to my business, their insinuation that I am the criminal trying to get out of an obligation.

This company is very tricky, I found hidden in their Terms & Conditions on their website a California address which is supposed to be the address used for official correspondence to this company & specifically says the only correspondence that will be considered legitimate will be if mailed by 1. certified mail
or 2. Overnight Courier

to the following address: REGIONALYELLOWPAGESONLINE.COM