Propay

wendy of veradale, WA July 10, 2009

I am a small business owner with a merchant account through PROPAY. I may a yearly free from August to August. In June I received an order and attempted to access my Propay account. I found the fanatical security of propay had locked me right out of my account, my pre-paid account. Security is one thing but these scary fanatical idiots have taken security to a whole new level to the level of my account being inaccessible. They have no phone to contact. I have almost 500 setting in my account and another 100 in credit card charges to process. Propay has turned a deaf ear and is refusing to allow me into my account. I can only assume they have stolen the funds in my account. This is a very scary operation and one that will cost me my business.

Propay is a company any and all small businesses should stay away from. It appears they are running they company on fees collected for a purpose that is denied the account holder and monies stolen from such accounts as mine. This behavior will wipe my little company out as attorneys are not cheap.

The refusal of Propay to allow me into my pre-paid annual account to run credit cards or retrieve the 500 in my account will kill my small company that I have worked nearly 10 years to get to where it is now in this economy.

Charles of Roanoke, VA March 30, 2008

I own a very small garage in Roanoke, VA. I do not receive credit cards very much so I decided to use Propay to accept cards as I would only be paying a fee once a year and a small transaction fee. This would work out great for me. Well my first transaction just happened to be a 2500 warranty claim. I was sent an e-mail that I needed to confirm that this was a legitimate transaction which I faxed and e-mailed 2 times. They said they did not receive it, they could not verify information.

I called the warranty company and ProPay never tried. I have copies of all the e-mail correspondence, they wanted to hold my funds for 4 months, or they would refund my funds. Also they would refund my account fees. I have e-mails confirming all this. Well today I have noticed that they have taken an additional 84.75 from my account for transactions fees. They never processed the transactions and agreed to close the account and refund my yearly fee. I have reported the transaction to my bank as fraudulent because they keeping putting me off about refunding the money. This company has the worst customer service I have never seen, If I treated my customer this way I would be out of business. I want my money refunded and an apology from ProPay for all the inconvenience.

My customer had to pay cash (1,500.00) out of his pocket for the motor, and I had to pay (650.00) for the parts out of my pocket. My customer was understanding but now he has to wait for his money and I have to wait for mine. Propay has not refunded as they have stated in their e-mails and also have charged my wife's credit card with 84.75 in commisssion fees. According to ProPay this account was cancelled prior to debiting my wifes credit card for the commission fees.

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