I have Propay for almost 2 years. When I want to transfer my fund to my business checking, I just found out they froze my fund for over 3 months already, yet they keep on approving my payment. Now, they are holding the total of $2,800. They said it takes 1 year for the charge back period, yet these products are all shipped and mostly to a same royal customer. I would sue them, if didn't negotiate to 3 months holding period. Be careful, if you are a small business like me you certainly do not want to get trapped into this kind of hold up. Never again, will I use Propay again.
Consumer Complaints & Reviews
I had an account with them that I used as part of my credit card processing needs. One day, I went to transfer funds to checking account and the account was frozen. This was in June of 2009. I talked to this clown named Johnathan in the resolutions department and he told me that some of my transactions were high risk and could result in future charge-backs. I explained to this ** that these charges were prearranged with the customer and I offered to give him the customers phone number and he could speak to her himself.
There was no reasoning with him and he said a $1,500.00 reserve deposit would be required if I wanted to continue to use their services. He also said after 120 days the reserve would be returned as the customer would not be able to do a charge-back after that period of time had passed. I told him none of this was acceptable to me and they were just looking for an excuse to force me to loan them $1,500.00 interest free for as long as they wished. I closed my account as I have other ways to accept credit cards.
There are a lot of complaints similar to mine out on the internet about these people. I do not trust them as far as I can throw them and would advise any other small business to stay away from them.
I had a Propay account for my on-line business, paid annuall. In June 2090 I attempted to access my Propay account and discovered I was locked out. The Phone numbers and e-mail addresses I had for Propay were disconnected. My attempts to find out why I was locked out was frutile. I lost two orders totally $280 because I could not process the credit cards. I have attempted for the past year to get my money but have not been able to. I have contacted every agency in the State of Utah, the State of Washington and the Feds. All have responded w/I must work with the State of Utah. It does appear the State of Utah is protecting these security nazies. Propay is holding $489 dollars in my account that I cannot get. The SLC BB has proven to be worthless and has actually given Propay an A+1 rating.
How disheartening it is that a crocked company is sheltered. I contacted a collection agency and they said this is not something any collection agency can handle that it needs to go through the courts. I live in Washington State and can't sue a company unless I go to Utah. These thieves are really protected by their fellow thieves. It is very sad. Anyone reading this, please add PROPAY to your list of on-line businesses to stay away from.
I am a small business owner with a merchant account through PROPAY. I may a yearly free from August to August. In June I received an order and attempted to access my Propay account. I found the fanatical security of propay had locked me right out of my account, my pre-paid account. Security is one thing but these scary fanatical idiots have taken security to a whole new level to the level of my account being inaccessible. They have no phone to contact. I have almost $500 setting in my account and another $100 in credit card charges to process. Propay has turned a deaf ear and is refusing to allow me into my account. I can only assume they have stolen the funds in my account. This is a very scary operation and one that will cost me my business.
Propay is a company any and all small businesses should stay away from. It appears they are running they company on fees collected for a purpose that is denied the account holder and monies stolen from such accounts as mine. This behavior will wipe my little company out as attorneys are not cheap.
The refusal of Propay to allow me into my pre-paid annual account to run credit cards or retrieve the $500 in my account will kill my small company that I have worked nearly 10 years to get to where it is now in this economy.
I own a very small garage in Roanoke, VA. I do not receive credit cards very much so I decided to use Propay to accept cards as I would only be paying a fee once a year and a small transaction fee. This would work out great for me. Well my first transaction just happened to be a $2500 warranty claim. I was sent an e-mail that I needed to confirm that this was a legitimate transaction which I faxed and e-mailed 2 times. They said they did not receive it, they could not verify information.
I called the warranty company and ProPay never tried. I have copies of all the e-mail correspondence, they wanted to hold my funds for 4 months, or they would refund my funds. Also they would refund my account fees. I have e-mails confirming all this. Well today I have noticed that they have taken an additional $84.75 from my account for transactions fees. They never processed the transactions and agreed to close the account and refund my yearly fee. I have reported the transaction to my bank as fraudulent because they keeping putting me off about refunding the money. This company has the worst customer service I have never seen, If I treated my customer this way I would be out of business. I want my money refunded and an apology from ProPay for all the inconvenience.
My customer had to pay cash ($1,500.00) out of his pocket for the motor, and I had to pay ($650.00) for the parts out of my pocket. My customer was understanding but now he has to wait for his money and I have to wait for mine. Propay has not refunded as they have stated in their e-mails and also have charged my wife's credit card with $84.75 in commisssion fees. According to ProPay this account was cancelled prior to debiting my wifes credit card for the commission fees.
