Intuit Payroll

Intuit was supposed to send me my card to my home address. They had already sent one card. Because I work with two people, they were sending me another (unknown to me). Lo and behold, I received one and the other. The one with the money on it was sent to Mountain View, CA! When I told them that I did not live in CA, they said that the address they sent it to was the address that my employer gave them. I told them that this was their error. They actually told me, "Oh, no, this was the address we were given. This was your mistake."

I spent a total of about 2 hours on hold while they were supposedly attempting to fix the problem. I have attempted to complain to them, but it does absolutely no good. I warned them I was going to contact everyone and tell them how horrible Intuit was. After it was returned a second time, I finally got a manager with a little more common sense than the others, and he FedExed the card free of charge. The others all insisted that I needed to pay $25 to get it sent to me (FedEx fee). I attempted to email them a complaint over an Intuit website but got an obviously canned, insulting email 'thanking me' for letting them know.

I had already filed a complaint about few days ago, but no response. This company is my merchant services provider, the process my credit card payments. They withheld about $4000 for no reason and don't give me back for over a month already. I'm fighting with them ever since but they decided just to manipulate with my money. Everytime I call and ask for managers, they don't want to let me talk to them, and if they do, they are so rude that its unacceptable. The managers told me that they can do whatever they want and withheld money if they feel like doing it.

I ran payments through this account for a month with no issues. One day, Intuit decides to put a hold on all my funds for "unusual activity". My sales for that day were just like any other day. They call my customers and drill them about what they bought, if they authorized the sale, etc. Well needless to say, when a company's merchant account calls you and drills you about their own merchant, it would make anyone wonder why they were calling and lose credibility in what you bought.

Intuit takes advantage of small business owners again. I was advised that my annual contract to provide offline payroll updates will be suspended in May unless we upgrade from 2008 to the latest crap they are putting out. I need an anti-trust action.

I switched to Intuit Assisted Payroll about six months ago. They were "oh, so helpful" in setting me up, telling me to call anytime and always call the one woman who would be my "go to" person. After that, however, all semblance of service ended. The assisted client services is unacceptable. There is no email contact for customers. This is unbelievable. If you do somehow weed out a fax or email number to get help with an issue or a problem, it could take up to two weeks to get a reply. So, good luck if you get an IRS letter with a deadline.

This happened to me and it took a week to get a reply from Intuit. I called twice about it and they told me that they wouldn't give me information over the phone. I had to wait to get email notice from them which could take a week to 10 days. I ended up calling the IRS and dealing with it myself. More work hours were missed by me. Every time I have had to call them, I have been put on hold for insane amounts of time. Just yesterday, I was on hold for over an hour and a half for a 10-second answer. This is not the service I was presented with when they wanted me to sign on with them.

Intuit forces you to upgrade software by not supporting or turning off very important features. We initially paid $500 for this accounting program. That's a lot of money for a small company. Every 3 years they force you to upgrade. This year, for instance, after I paid $275.00 just for the tax tables to work within the program for one year (an amount I consider ridiculous as I am still doing the payroll input, not them) a notice pops up that tells me this upgrade won't work after May unless I upgrade to QB 2010. So I pay an entire year for payroll but only get less than half of the year. I am tired of this company ripping me off. I intended to buy accounting software once. Turning off payroll is robbery. If I want to run my program on tax tables that are outdated then I should be able to as I paid for them. I am just sick of this happening year after year.

The latest version upgrade I am forced to make will be $200. That's after the $275 payroll update. I am a small business currently employing only 2 people. We are home builders in the worst economy ever. We aren't exactly making money. I am tired of being ripped off by Intuit.

This company is a fraud. They charged me $140.93 on my credit card! I have done no business with this company and when I try to call the 1-xxx-xxx-xxx, all I get is the runaround. I want my money refunded to my account as soon as possible. I did not authorize these people to take any money out of my account!

The inscrutable tech support is not only slow to respond, but gave me incorrect information. I wanted to get around the Inuit Homestead ** web page layout tool and upload my own HTML files to the site. The response I got from the help ticket I filed gave me the wrong FTP address. It's ftp.intuitwebsites.com. Anyone searching for this information should ignore all printed support material, including written responses from the company, and talk to a live person instead for anything about FTP. Also, the live tech support person I talked to told me Intuit (Homestead?) sites do not work with the FTP client installed in Dreamweaver. This information should be clearly posted in the FAQ area, along with the correct FTP address.

This caused me days of frustration. I'm taking a web design class and had to get my web site up on deadline. I not only missed the deadline, but was so frustrated that I considered dropping the class. Dropping the class would have cost me thousands of dollars, so I stayed with it. The fact that the only information readily available on the website was incorrect is unacceptable. I will take down my site from Intuit after my class ends.

I called Intuit to get a validation code for my software and while the attendant was preparing the validation code, he asked me for what I was going to be using QuickBooks. I told him I was doing payroll through ADP and Chase Bank and that the ADP representative suggested I use QuickBooks because I could download ADP reports to QuickBooks. The agent told me he would set it up for me while he was getting my validation code. He asked for my bank information, but never told me he was selling a payroll service or that I would be charged any money. He simply told me that he was helping me set up the account for ADP.

I was flabbergasted when I opened up an email after 5PM to find that I was charged $218.62 for a payroll service that I did not want and did not request. I was never told there would be a charge for this program nor was I asked whether it would be okay for them to debit my account. I immediately called Intuit but they were closed. I called the next morning and although they are going to reverse the charges, they said it would take a few days. They have already taken money out of my account without authorization. These are very predatory and deceptive practices.

Intuit, unknown to the customer, sets up "unlimited recurrent billing" for Payroll Services. The charge hit my account today for $240.00 and there is no one you can call, email or chat with to question or reverse this charge. Since it was done on Saturday, I have to wait until Monday. Intuit constantly pulls this crap. You would think with as much as they get already for the program itself and charges for EVERY LITTLE THING...they would not have to stoop to tactics like this. I love the functionality of the program, but I hate having to re-purchase a program every 3 years, and have to re-purchase payroll updates when the program should allow you to make the payroll tax change that comes up each year. Have to start looking for the competitor that has a consumer friendly application that isn't going to cost me $240 bucks more per year:

After signing up for a trial merchant service account, I cancelled within the first 30 days. Intuit made it very difficult to cancel service and I faxed multiple copies of letters to them asserting my desire to rid myself of them. They have debited my bank account $65 per month since November 2009. My letter was received by them in October 2009. When I brought it to their attention, they were rude and as unhelpful as any company I have ever dealt with. In fact, every single person I have dealt with at Intuit is has been an **. Why are they immune to business ethics?

I have received unauthorized charges via ACH through my commercial bank account. The charges have totaled over $300 and we had to close the account at our bank to lock them out. This was time consuming and unethical on Intuit's part.

My complaint is a matter of inconvenience. I just upgraded to Premeir 2010. They made me stop my payroll process and go online and register. Once that was completed, it made me call a # to get a validation #. What? Like I have the time for that. I knew they were just going to try and sell me something and sure enough. The rep asks me the exact same questions I just answered on line and tried to sell me a credit card merchant service. I told him we deal with banks, and they don't use credit cards. He kept right on trying to sell me. Duh! Get a clue. I'll call you if I need a credit card service. Quit wasting me time.

This is outragous. We are worrying about our information was leaked that will result in identity thief and exposure of trade information that will impact our business. We will check to ensure our Credit Card is not charged incorrectly and inappropriate charge from stoken card information. To protect all the consumers with your professional legal knowledge and to understand the impact & resolution, can you please help getting in touch with Intuit soon to validate and investigate the impact.

My employer uses Intuit Payroll services. I login to Intuit to print my paystubs and W2 statements. Recently I changed my password, and somehow misplaced it and forgot it. Intuit Payroll website does NOT give any way to reset your password on your own. It requires you to submit password reset request to your employer, and then Intuit claims that it will send your new password on your next paystub. It seems reasonable.

I submitted password reset request to my employer. My employer called up Intuit, and Intuit Payroll customer care gave away my actual password instead of resetting it !! When I called up Intuit and talked to a lady named Linda, she told me that if employer asks us to reveal the password, we give away the password.

This is so absurd and breach of user's privacy rules. I am not worried about my paystubs and W2 as my employer already will have that information. I am worried about my password being given to a person who is not authorized to know my actual password. If Intuit first reset my password and then gave it to my employer, I would not have so much to worry. Usually, you repeat your passwords on various websites, and this leads to so much heck that you have to now change your password on all your other websites.

The lady I spoke with, Linda, told me that we cannot reveal password protection rules/laws to users; we can only show the rules to your employer!! Linda told me that you should not repeat your Intuit password on any other website. This is so weird and wrong. If you allow users to access your website based upon user credentials, then you must mention the privacy/security rules/laws.

Intuit was not ready to give me all this on email. This again proves of their wrongdoing. Linda told me that talk to your employer! Due to this, you have to now change your password on all places where you used the same password and change your password strategy as you don't know what other companies as well might be doing this!