Global Warranty Group

I bought a house in Nov. 2010 and got a home warranty. AC broke for the first time and Global Warranty sent Third Generation AC Service, which did a half baked job, and not doing a thorough service. They only added Freon.

Two months later, the AC did not work again. They sent the same company which detected leaks in the system and the warranty refused the claim with no explanation then suspended our contract until we paid Third Generation. We did, then we were told not to call the warranty company, and they would call us in 30 days. It's been over 45 days, and I still have not heard back. This is a bogus company that collects your premium and do not cover what they are supposed to cover. They do not replace anything, only half baked repairs.

I purchased a 6-month power train and standard warranty with GWC Warranty when I bought my 2005 Subaru Outback at a dealership. The dealership claimed that this was a great company, and if anything major happened, the repairs would be covered with the warranty I purchased. Three months later, the timing belt came loose and the valves got bent due to the interference engine. The assessor claimed that the tensioner was at fault. Since it wasn't specifically covered in the contract, the repair is not covered under the warranty. This covered approximately $4,000 of damage!

I signed a new contract with a new phone at one of my local ATT dealers. I made an in-cash payment for this protection plan, knowing fully well that there was a third party involved if I ever needed to file a claim. It was 3 months later that my cell phone mysteriously disappeared and I located all of my cell phone paperwork and began to live this nightmare.

After some phone tag (due to their agents leaving messages on a lost and deactivated phone), I found out that the company had "discontinued" carrying my cell phone (Motorola flipside). They offered me something else (Motorola flipout), but after going online to read reviews as they suggested, I quickly determined the phone did not measure up. I than called GWG back and gave a list of reasons (based on technology and features) as to why the phone was not satisfactory. They relayed the message to "corporate" and they, in turn, left me a message stating that I should go to ATT to research comparable phones on my own and that they would consider these. So I did, and returned a message to them listing the models. The corporate in turn left me a message stating that the models would require me to pay a $215-$325 upgrade fee in addition to my $75 deductible. Wow!

I once again called and left a message for the corporate, stating that I'd much rather have my premium back in order and that I might go to one of my local communication stores and purchase a refurb myself. I thought this was reasonable since my contract from the ATT store stated that a prorated refund could be given. I received no response.

I desperately went to my ATT store on my lunch break and they were helpful enough to suggest one more comparable model phone (Pantech Crossover) to relay to GWG. And so, I returned to work with just a little ray of hope when making the next contact with GWG. Once again, I left the model number for corporate to review. They in turn left a message on my husband's cell, stating that I would receive the phone by the next Monday, which would have been 11 days from the initial filing of my claim. I soon received an email confirmation stating that they had deducted $75.00 from my checking account and that I would receive a subsequent email with tracking information very soon. I never received the email, never. I thought, "Oh well, I just could not put myself through another phone call and message tag." So, I waited.

Finally, I called and an agent read remarks on the account and informed me again that the phone (Pantech Crossover) was accepted and that GWG was having it shipped to them before shipping it out to me. At that point, I would receive an email with tracking information. In addition, the agent said she would call their shipping department and have them call me with more details. So, I waited.

After 2 more days, I called again, and the agent said that UPS had made a delivery attempt but was unsuccessful. I thanked her (thinking the nightmare was almost over) and contacted UPS to arrange a customer pickup after work that day. I spent 1 1/2 hours at UPS that evening, only to receive an LG Phoenix. Wow! Really, GWG?

I asked UPS to return the phone to GWG. They told me it would cost about $10. I had to laugh in order to avoid crying. Two weeks and GWG has $175.00 of mine and it was nothing of use to me. I am about to call their corporate number now. Wish me luck.

This is a follow up to the story I sent on March 23, and you subsequently sent an e-mail saying you were going to publish my story on your website. The company in question and I have since come to an agreement on the repairs to my car. I have agreed to paying half. Although they still firmly believe that my parts are not covered under their warranty, they have agreed to do this as a good will gesture. And I have accepted. I hope you will publish this follow up as well. I'm sure that it will encourage people to follow up with a complaint when they know in their heart and soul that they have been wronged.

I purchased an extended warranty on my 2005 Pontiac Pursuit in August 2008. I purchased a 3 star Titanium package. March 15, I heard a noise in my car, I took it to a Global approved garage. It was a timing chain gone in the motor of my car. This part is listed, as well as subsequent parts needed as a result of this chain, on the warranty as covered parts. Global came back and said it wasn't covered as it was a result of normal wear and tear, which is not covered on my package.

I looked at my brochure that I got when I purchased, and again on the website, but I could not find it. Of course, this clause of wear and tear is in the small print on the back of the carbon copy of the contract. Who determines normal wear and tear. The mechanic thinks the decision is ridiculous. I wrote a complaint to the BBB and when they found I had done that, I got an e-mail saying, "Should be able to help in some regard". But now, they are backing out of that as well. I am putting a link to the website that details the package I purchased. I challenge you to find this clause. I originally wanted my car to be covered. It has been in the garage for over a week now, disassembled, (Global wanted to see why the part failed, I had no choice but to give the go ahead for this).

Now, I want a refund of the worthless "protection" I bought for this extended warranty, because in actual fact, any part that fails can be chalked up to normal wear and tear. This is the link, I have a 3 star package, which covers items in 1 star and 2 star. Again, I challenge you to find this clause. Shouldn't they at least say "some conditions apply?" I can't help but wonder how many other people have been cheated out of their money by this tiny little piece of information that was left out. When I purchased the warranty, 3 star was suggested, because the sales man told me I'd have nothing to worry about.

I have been left without a car, I am faced with over $1000 in repairs, for parts and labour, the parts I need are listed as covered. I paid close to $1600 for a worthless pipec of paper, that promised me peace of mind. Help!

I bought a Haier TV set in BrandsMart in Miami. The set stopped turning on 11 months after purchase. I contacted Haier and they said to contact their guarantee company, "Global Guarantee," which I did. They gave me a ticket number and told me that they were going to send a part and eventually a technician. They did about two and a half weeks later. The part was the wrong one according to the technician. I contacted them again and they sent another part and another technician.

Again, it was the wrong part and the technician could not fix the set. Now, they have just sent again the "power board," which is the first part they sent, and I am still waiting for the technician who made an appointment to come on Saturday, February 6th, but never showed up or called. I left numerous messages and even sent a text message but got no answer. This is ridiculous!

I purchased a cell phone at a local T-Mobile retailer and was offered a "wireless protection plan" to cover theft, loss, or damage. "Anything" was supposed to be covered. Recently, and within the 1 year period, I dropped my phone and the screen broke. When I returned to the store for a replacement, I was told I had to contact the insurance company independently. I did and they informed me that I must ship the phone and wait for the repair, up to a total of 2-3 weeks. This essentially makes it impossible for me to file a claim. Anyone in business cannot be without a cell phone for that length of time. They refused to provide me with a loaner, etc. Unbelieveable.

The merchant embarrassed at the response of the warranty company offerred to provide an old phone he had on hand, but not until 3 days later, at which time I took him up on the offer. In the process of preparing to ship the phone, I lost it. When I tried to contact the insurance company for assistance in re-filing, they accused me of lying, and refused to send me a replacement until I produced 8 documents including a police report, original phone documents, notorized statements, letterhead from the retailer, the list goes on. The Police department resisted filing a report for a "lost" phone as I would expect. The entire process has been absurd, I have no phone, and it seems clear this company has designed their processes to wear a "customer" down to the point it is worthless to pursue remedy. I need help, but mostly want to report this company for the seeming fraudulent behavior.

They sell you on "total" protection, what they fail to mention is what you have to go through to get it. I have spent over 5 hours of phone calls, faxes, trips to the Police Dept., etc. with no result. I have requested they send my premium back since they were providing me no insurance. I have not received a response as yet. Thank you for anything you can do to help, at least log this complaint to help others with the same issue.