Dex Yellow Pages

I have tried to register my name and cellphone number together, so that people looking for a house call podiatrist can contact me, and so that my name and number shows up on land line caller IDs! Every time I call someone's land line, it merely shows up as "Illinois caller"! Every time I do a reverse number on certain websites, some female who has since disconnected her service with Charter shows up, instead of Dr. **, and every time I do my name and address, a number I had long changed shows up!

I am tired of losing patients, because the phone system in this typical incompetent nation refuses to update changes. I have tried to contact Dex to get listed in the phone book with the correct number, and no one ever came to my office, or call locally. Now these stupid new books have gone out, and no where am I in it! I want Dex to stop coupling my number with some female, who may not even be in this state anymore, and I want them to stop only allowing Illinois caller to appear on called parties' caller IDs.

Be aware when you place an order over the phone with some Dex CS representative without having the contract terms in written first! My Dex CS representative missed to inform me regarding key contract information about Dex terms of automatic renewing your order, in spite that the contract order is placed for 1 year. I have requested advertising on Dex Yellow pages/Denver metro since 2007. Every year, I have been contacted by phone by a Dex CS representative to renew my yearly order to make the necessary changes, etc. and I did receive the contract by fax every year.

Unfortunately, on November of 2010, I renewed my order for 2011 for 12 months over the phone without written contract. The term/duration of the contract, as was clearly stated over the phone by my assigned Dex customer service representative and corroborated with Dex voice confirmation/recording (which I listened again today), clearly stated that the advertising contract was for 1 year, ending on Dec 2011. During the recording, the automatic renewal of the contract was never mentioned. I just trusted what she said over the phone that contract was for 1 year. Given that I found a charge from Dex on my bank account on Jan. 3, 2012, I called Dex to dispute the charge. To my absolute surprise, Dex had automatically renewed my order with increased price included without my consent!

Apparently, my "forgetful" CS representative missed to inform me that although the contract is said to be for 1 year, Dex automatically renews the contract unless you send them a letter requesting cancellation 30 days before, as printed in the Terms and Conditions of the 2011 written contract which I never signed nor I received. No Dex CS representative contacted me in any form whatsoever. Given that I was not interested in renewing my order due to the poor effectiveness my advertising had on 2011 (not a single client from advertising on Dex Yellow pages book/Plus), I did not call to renew it (nor did they contact me either). Today 2012, I am set with a payment of $1,464 for an advertising that I did not requested! Dex CS's only response was apologizing, saying that there is nothing to be done since the ad is already printed out. Extremely poor customer service!

I wanted to have an internet ad placed with Dex Media. I contacted them back in November and asked about getting the ad. I told them I did not want the internet ad to start until my ad in the yellow pages phone book ended, which is in April. I ended up creating everything myself and gave it to them for when the time came they could type it into their program and put it online. They've been billing me for the internet ad since November but no ad was ever put on to the internet until today (March 4).

The only reason it showed up today is because I've been calling them repeatedly to get the billing issue resolved. However, it's not supposed to be on there until my yellow page ad expires. My bookkeeper has been paying the bills which have included additional web ad fees but I've had no web ad until today, as previously stated. I have been trying for months to get a reimbursement from a service that hasn't been provided to me until today. The fees are: 11/15/2010-11/30/2010 $48.00, 12/1/2010-12/31/2020 $120.65, 1/1/2011-1/31/2011 $140.00 and 2/1/2011-2/28/2011 $140.00.

I have a bill due now and I am going to subtract all the money that they've charged me since November because I shouldn't have to pay for something that hasn't been provided to me. Also, today, since the ad has actually come out (which is a month too early), I've noticed that there are over twenty errors. They've made multiple spelling errors. They've omitted information and they've changed wording. It is very unprofessional.

Dex Media advertised our business location wrong for two consecutive years, from 07-2006 to 06-2008. Despite our multiple phone calls and requests, including my personal visit to its headquarter in 05-2007, no correction had ever been made. In order to avoid further damage of our business, our office canceled the contract with Dex Media in 04-2008 upon its expiration.

We have always paid Dex in full during our contracting years, even when the advertisement was wrong. Because we respect the contract. However, after our contract canceled, Dex continue to bill us and bill us at a even higher rate than we used to have. Dex claims that we did not cancel the contract correctly. Of course it is a big lie. Our office called Dex multiple time immediately after their repeated wrong advertisement. We faxed and mailed the cancel notice.

Later, their sale's representatives even called and came trying to talk us back to sign with them with better deals. They claim they never have received the cancellation notice. They claimed I signed the agreement stating the contract automatically renews itself, which I was not aware and never sign or initial. They sent me a copy of the agreement they claim I signed, that I could find no signature or initials. The only thing I agreed and signed was the advertisement proof and monthly rate, which they either advertised wrong or raised the rate without my consent.

They continue to bill us. They ignore our complains and hire a nasty collection agency to harass us, even during the Thanksgiving Holidays. I think they are rubbing small business worse than the bank robbers. We are still being harassed and threatened. We have no money to hire a lawyer to fight for this two thousand dollar claim. They know exactly what happened. They are just mad that we canceled the contract.

Due to the wrong address they advertised, our patients were sent to the wrong address continuously. Even on 10-03-2009, one of our patients went to the old address according to Dex advertisement. Because of that, our patients were late and angry. Our business has been greatly hurt. Our professional reputation has been damaged, and we are continuously to be hurt by this long-lasting consequences of the wrong advertisement. The damage is so severe that we are forced to change our phone numbers to avoid further damage.

DEX spoke to one of our employees Lisa Duran. They were soliciting the On-line Yellow pages. Our owner asked Lisa to go ahead and get some information about it. Lisa was dealing with Ann. Lisa got some information and gave it to Mike our owner. Mike was not sure if he wanted to sign up due to the fact that we were going to hire a Marketing company to market SB Landscaping. Ann kept calling for Lisa (I know because it's me who answers the phone). Lisa would not take the calls because she was waiting for Mike to make a decision. Lisa quit and all of a sudden we received a bill from Embarq/DEX for $45.00.

When I spoke to them they said that Lisa gave them a verbal approval over the phone. Lisa did not have any authority to give such approval and she always avoided the in-coming calls from Ann so how could she give the approval. I stated to Earla that Lisa did not have the authority to give any kind of approval and that the only person would be Mike our owner and he never agreed to that. There is no written agreement of any kind with DEX and SB Landscaping. Earla said that is too bad and that they are sticking with the verbal approval that Lisa supposedly gave to Ann. SB Landscaping is now stuck with having to pay $45.00 a month for something the owner did not agree to. I stated to Earla that what if Lisa was just a temp and again she said too bad.

SB Landscaping does not want to pay for something they never signed up for (written and or contracted for).