Cynergy Data

Fees, fees, and more fees. They are smart enough not to put them on your monthly statement, but they instead charge your checking account using different names. They use the so-called penalty fees to rack up charges, and then add cancellation fees, etc. Where is a good lawyer when you need one?

I will post this on as may websites as I can so other small businesses are informed and are safe from this terrible company. Cynergy data is the worst company that our business has ever worked with. Everything was great for a year or so when we started our account. Then the fees started getting tacked on to our bill. Some fees were even getting taken out by a company, we never did business with (but apparently Cynergy did) Charge.com. Then we couldn't get a hold of anyone at Cynergy in a timely manner. I waited 30 minutes to an hour numerous times before I could get through to someone. Sometimes, I just got put into voice-mail for a "customer service manager", who never returned any of my calls.

After we finally got sick of the fees and the bad customer service, we canceled our account because our contract stated we could if we canceled within 30 days of being notified of a new fee that we disputed. Since we couldn't get through to a real person to cancel our account, I sent letters to the ISO in Chicago, the corporate office of Cynergy, and the bank working with Cynergy (Wells Fargo) to cancel our account. I also closed our business bank accounts so they couldn't rip us off with additional fees anymore.

So what did Cynergy do? They sent all of my personal information and business information right to a collections agency threatening to ruin my person credit (and I have an excellent credit score). So, I've now paid another month of Cynergy service fees for the month after canceling my account. Plus, Cynergy is trying to collect $495 as a cancellation fee which according to my contract, should have been negated since I canceled because I disputed increased fees. So now, if I don't pay this, my personal credit will be damaged.

A few words for your small business stay far away from Cynergy Data, charge.Com, and any of their affiliates. Don't make the same mistake our business did. Cynergy is a dirty, terrible company. They have hidden charges, terrible customer service, and make it extremely difficult to get out of their contracts (trap). They are a rip off and a scam.

They will not deposit my money even though they say I have an account. Their website says instant account and now have several nice welcome emails saying I have an account and they appreciate my business. But they sent a letter stating suspicious activity and I have had only one charge.

Definitely, poor customer service at best and possible scammers. Michael ** in the risk department was treating me like a criminal.

This is Masood **. I am the owner of a small business in San Diego called The High Road. Cynergy Data is the merchant company that provides service for our credit card processing needs. They are holding all our sales transactions for the last 2 weeks in the amount of over $12,000 for no reason. I have emailed and called them several times and left messages. They are not making any attempt to resolve this problem.

I used Cynergy Data for my credit card processing for approximately the last 7-8 years. Presently I am not under any sort of contract with them and therefore decided to go with another company that was offering a lower percentage rate. When I called to cancel with them, I had to give the last 4 digits of my social security which I correctly did. They then told me that they needed a copy of my drivers license before they could cancel.

I told them there was no way I was giving them a copy of picture and signature id. I asked for a supervisor and got a woman that did not want to give me her name. I asked her to consider the irony that I am being asked for personal id yet she wouldnt even give me her name. She then told me her name was Christina and would not give a last name. We argued and the bottom line was that they were not cancelling this account until I gave them a copy of my license. I offered a signed cancellation on letterhead and asked for other alternatives.

She said no to everything and said it had to be my license. I have incurred $118.00 in fees that are taken directly from my business checking account. I have gotten my bank to deny any further payment to them although it is not the normal way of doing this. Since it was a pre approved deduction from the checking account, they usually need to hear from the other party as well. After I explained the situation, they agreed to deny further payment.

Called asking about my daughter's credit card. Which I replied my daughter is only 8 years old and does not have a credit card. Who are you and what do you want. She then gave me 2017 as the last four digits of a credit card and asked if those were one of my cards that she could be an authorized user on. It freaked me out to think that someone out there was trying to scam that information out of us.