CIT Financial

This company has ripped us off of $11.000.00 or more in interest on interest, on top of interest. We took out a loan in 2005 for $2,258.95 then added $2,071.76 for insurance then added $2.952.82 interest. The total on loan is $ 7,283.53, for 48 months. Payment of $190.76 first then $150.91 for 47 months and an interest rate of $27.99.

For a year, our bill would come saying $151.00 was applied to balance. But our balance was not changing much. On October 25, 2006, we renewed the loan trying to drop interest down and the payment. It dropped to $24.99 but the loan went up. We have no money to use, the insurance doubled and the interest doubled, but remember no money to use.

We know the new loan started out at $7,047.08. What happened to all the payments we made for the year at $151.00? We paid $1.812.00 off that loan. The loan went up another $7,047.08 and went up to $235.74 then $206.80 for 59 months, still no more money to use. The amount on the loan has gone up to $12,436.08 and the insurance has doubled and interest has gone up, not down. It was to drop to $24.99 but it did not. This time we made payments of $207.00 a month for 36 months, total of $7,687.74. Subtract that and the loan should be down to $4,748.34.

But we had to renew it again due to money. This time they dropped interest down to $21.99. This time we dropped most of the insurance, kept disability and it, too, doubled and there was no credit back from the other insurance that had already been paid, they kept all of our paid insurance. The loan amount financed is $ 13,289.63. What happened to all we paid on for 37 months? The pay back is up to $26,264.25 and remember, we have no money to use. The payment now is $431.33 for the first month then $311.24 a month for 84 months.

I lost my job but I still payed this high payment for a year, total of that year was $3,734.88. Then it got bad. I lost employment, took a job at $7.50 an hour. I could no longer make that payment. So they dropped the payment down to $220.00 a month for 7 months. I asked if they could drop it lower and they came back with a higher payment of $231.00 a month and that is when I said enough. The bank is broke.

Now they are taking us to court and saying we still owe $7.500.00. How can we owe that amount when we have paid almost $19,000.00 on a loan that was $7,283.53 to start with in 2005? This is interest on top of interest on top of interest. The loan is paid off. Can I sue them for the over payment on this loan? And what should I do when we go to court? I need help.

I have been a Citifinancial consumer for a couple of years. I have had loans with them in the past and have always paid off early. On July 7th, I requested to defer my loan for a month. The amount was $229.00 I was told to send a letter of stop payment and state that it was okay to restart in August, and to fill out a deferment form. I followed appropriate procedure and I have all confirmations.

Starting on August 1, 2010 I have been receiving phone calls several times a day like every hour telling me that I am late and I skipped payment, late fees etc. I have been in contact with Nicholas who stated he would remedy this for me, but doesn't know what happened to my deferment form and that I needed to resubmit.Today is August 5, and I received a phone call from Michelle stating that the interest owed from the last month is more than the current amount owed and I have to make a partial payment on it. I explained to her what was going on and that I should not be held responsible for the errors of your employees. I don't have any extra money to pay for this. This is killing me and I do not know what to do.

CitiFinancial scores worst in customer service! I am stuck in their auto-dialer system and nobody seems to even understand what I am telling them. I have been calling customer service at least five times a day for the last week. I am met by rude, non-interested representatives that cannot do anything about my problem. Their auto-dialer calls me about 15 times within a two hour period daily. It's just dead air when I answer. The worst part, I am not past due on my loan. I call customer service and report it about every third call.

Responses are varied from, I will note your account to I will forward this to my manager and that should stop it by tomorrow call back if it happens again. It has been over 2 weeks now. I was past due when the problem started and will admit that since I brought my loan current, the problem is not as bad. When my loan was past due, I received the calls all day and some days starting as early as 6:30am. I have considered changing my phone number but do not think I should have to. I filed my FCC complaint today and will see if that helps.

Beware of CitiFinancial! The problem is ongoing. I have added their number to my friends and family's numbers on my cell phone so I don't have to increase my minutes. It just takes time away from my family while I have to deal with this. I have an anxiety disorder that is not being helped by this experience.

The company somehow got my cell phone number and they are harassing me. I do not have an account with Citifinancial; they are calling me about someone else. I asked two different employees in January to remove my number from the account. I was told that it would be removed. Over the last two months, I have been receiving at least five calls a day. I am also receiving text messages. I sent a certified letter requesting that my number be removed and received proof that it was delivered. The calls have not stopped yet. Some of the calls are within minutes of each other up to seven times a day. The calls are interrupting me while I am trying to do my job. It is constant harassment and it is creating stress on me that I should not have to deal with.

The first car we financed through Citi we paid it off it was tough but we did it so then we waited for our title to be mailed to us, three months went by no title the fourth month rolled around no title so we contacted them they then turned around and said we had $1,000.00 worth of late charges built up and they could not send our title until it was paid we refused at first but then ended up paying anyway because we wanted our title to our car we paid for it. They then turned around and financed a second car for us which we have now reach our maturity date on

we could not believe they are trying to pull the same on us once again only its not late charges. this time they are actually saying we agreed to defer several of our loan payments and apply it to the end of our loan and they are saying its $3,500.00, we requested copies of our payment history and they mailed us something that only they themself would be able to figure out. a person can't even determine what was paid on the paper and then none of it matches up with what our statement say.

we paid for this car. my husband was laid off from work for 2-3 months and we struggled to continue to pay this loan because we looked forward to paying it off so we could finally be done with Citifinance for good. now they are doing this to us again. its just not right they can do people this way and get away with it. we are angry and we are hurt by it, its just not right.

I bought my car in 2006. Citi Financial will not send me a balance owed on my car. I know my car is almost paid off. I have request this several time and I have never missed a payment and only 1 late payment. Now, recently located to Pennsylvania and I need title to be sent to AAA so I can get you registration and tags but they will not send it to AAA. Need Help. I need tags and registration for the state of Pennsylvania. Also balance owed on my car. Thank you.

I have repeatedly asked them not to call me at least 3 times at work and they do call every week. My job is not allowed to have personal phone calls for collections.

at the beginning of july i noticed that my bill was not sent and I called right away and they said that there was a problem with the address and i gave it to them and they said that there would be a late charge and that it would be removed and it was not then a new bill was sent and the amount was double we paid it and another one was sent right after that was paid and we paid the difference but the late charge was charged to my account 3 times and now the no interest was canceled just because some one new changed my address and i am about to default on this payment because of their mistake.

I purchase this vehicle in may of 2003 it had a 72 months payment, the car was suppose to be paid for may 09, i had got five deferrement over the six years, instead of me just owing for the five deferrement, citi financial stated that i owed them $6000.00, due to that had taken the payment that ($267.00) i was paying and applying to late fees and interest only, so that are trying to get 6000.00 for a five month defferment, and stated that they extended the pay off two more years, so I ended up paying 23,000.00 for a 11,000.00 car with a 8 year payment.

I do know that this isn't right, i only owed five payment on this car, not 24, can you help with this, because at this point i am really financial strap, with only one source of income, debt is more than income cant afford to continue pay 6,000 more for a car that only have five deffered payments, now actually four. any help you can provide will be appreciated.

End of Lease Contact has expired. COmpany was advised that I would not renew the lease contract and they should pick up the machine. Invoices continue to arrive. The company refuses to pick up machine and I feel they are holding us hostage because the interest continues to increase.

My brother wanted to purchase livingroom furniture from Leon's. Needed a co-signer to do that. I co-signed the contract for the furniture with the understanding that I would be no longer responsible once this furniture was paid.

My brother went to Leon's once again (this time without my knowledge) and paid off the balance owing on the account and made another $1500.00 purchase. Leon's or Citifinancial did not notify me of this transaction and because he has defaulted on the payments, I am receiving calls demanding payment or they will be me in collections. I did NOT authorize this most recent purchase and need to have my name cleared from this account and ensure that Leon's and/or Citifinancial do not put me in collection. From what I understand from the consumer act- I should have been notified of the purchase?????

I got behind on making my monthly payments to Citifinancial around November of 08. They started calling me on cell phone all throughout the day and then follow up by calling my job constantly. I asked that they not call my job and they still continue to call. They started calling my job and speaking with my co-workers asking for me. On November 14, 2008 I sent my son to drop off a payment to them while he was on his way out. I told him to just give it to them and let them know the check would be my receipt.

When the person that waited on him found out it was my check they stopped him and tried to conduct business with him about my account which is illegal. They would not let him leave until they gave him some paper work and asked him many questions in which he did not answer. I was so furious when he called and gave me this information I phone and asked for Adrianne and informed her I would be contacting Consumer affairs and reporting this sort of unprofessional behavior.

I called the following Monday to consumer affairs and spoke with a young lady and told her what happened and she stated that I had a legitimate issue and should report them. I waited a while before reporting them because I am so busy between jobs and they did stop calling constantly for awhile so I kind of dismissed it for awhile. I later start receiving calls again. They will call my home number then my cell number and last my work number even though I asked not to be called at work. I am only 1 month behind, but the way they call me is unbearable and harrassing. They called my supervisor looking for me and other co-workers. Just recently as of 1-20-09 Adrianne called my next door neighbor and left her name and number for me. That was enough for me. I changed my payment date so I would have more time to pay them and I am still within my grace period and they are harrassing me uncontrollable.

My husband & I had applied for a loan about 5 years ago & were truly in need. We made our payments on time for about 3 yrs, then we started having financial problems again. I contacted them many times to try to arrange payments but they did not want to do anything. They told me I had to give the payment & that was it. Finally I asked to speak to the General Manager & he said the only option was to re-finance, he pressured us. He told us they were going to place a lean on our home if we did not make the payments. He pressured & pressured so much that we re-financed & got an even higher interest rate. Of course we were not able to make those payments either.

We finally decided to return the property we had held a collateral about 2 yrs, after making payments,since we were not able to make the payments & they said they did not want the car, they wanted the money & that was it. They have been very rude & are very canivy. They called to our jobs which they had no authorization to do so. After I finally sent a letter stating what was happening to the main office here in the valley. The following day they sent a towing truck to pick up the car. I had asked them where I could take the car to voluntarily surrender it, & the "manager" told me again that they did not want the car, they wanted the money & that if I took the car to their office, they would have it towed & I would be responsible for the costs. That was the reason why I didn't take it to their office.

I asked the guy from the towing company if I had to sign anything stating that the car was being picked up & he said no. I thought that was very awkward, but I thought this whole situation would end. They have harrassed us so much. Now I got a letter from them stating that they only got $400 for the car & that I need to pay the difference. I explained that we do not have the money to make the payments & that I thought this whoe situation was over with. I received a call today & they are threatening again that they will place a lean on our house, plus they've also threatened that if we are working that they will find out where we are working & get our account information & that the will forcefully take the money.

I don't know what to do anymore. I send a cease communications notice since they were harrasing the people we had placed as contacts also when we made the loan agreement, but they are still calling us & the contacts. I truly need advice. They are still reporting the loan as late for about 5 months now. We have been very naive about this whole situation, but we will do the necessary to have this company stop taking advantage of so may people.

I called for a payoff of my account with them on 9/11/08 and they quoted a payoff through 9/30/08. They received the payoff check on 10/3/08 and since they received the check after the payoff dated quoted, they charged me for a whole month's interest of $225.90 when they should have put a payoff flag on my account and not have charged me the interest for a complete month (October 2008).

I called them on 11/4/08 and they proceeded to charge me another month's interest at $447.54 even though they had received my payoff check of $12,398.52 on 10/3/08. They charged me interest for 2 months even though I had a zero balance. They called me back and said that if I came to their office today (which is 50 miles away from where I work) that they would only charge me $225.90 instead of the $447.54.

Monetary damage of $225.90, plus cost of travel $20 plus time away from work at $25.00 an hour (2 hours) $50.00 for a total of $300.00 for an account that was paid off 10/3/08.

This was first file with the BBB case# 14598.On the billing statements that I receive from this company it states"OVERPAYMENT"-THE AMOUNT OF ANY OVERPAYMENT WILL BE APPLIED TO REDUCE THE OUTSTANDING PRINCIPLE BALANCE. I went into the Ringgold Ga. office and told them I wanted to make a principle payment on my account and I was told that they do not take principal payments, they are referred to as Special Payments, my account at that time was due for9/6/2008.They took $40.29 out in interest.

Ms.Q. responded to the BBB and stated in her reply that I can make a priciple payment I just have to call her to do it. I did, she told me that she was going to back off my last payment and apply to principal, bringing my account back to being due for 8/6/8 instead of 9/6/8. I paid my 8/6/8 on8/5/8 and the balance on account was exactly the same as it was before she was supposed to reapply to principal. Again I called Ms. Quarles asked her why the balance had not changed after principal payment and she told me it wouldn't.

I asked again "so even if you say it is a principal payment and it was applied to principle , that payment does not change the outstanding balance? She said that's right. My question is how can this company be getting away with this? The "overpayment" defined on the billing statement is fraudulant. Not one of my overpayments has gone to the outstanding principle, even though they are sending letters to the BBB and will tell you to your face that you can make them,but just try to.

Unless things have changed or I am now in a different world a Principle Payment is just that all monies go to the Outstanding Priciple balance. My account with this company is #67100565-0167551 you are urged to look at the history of my payments to help me in this matter. I will also be happy to supply you with anything else concerning my account ,I want to make a Principle Payment. They tell you that you can but, not really. Thank You ,

My sister and I own separate businesses in different towns, but fell prey to the same shady salesman on separate days. He came into our stores to try and switch our credit card processing. His rates were good, so we each agreed. He then told us that our existing machines were no longer going to work and that we needed to lease his (this was not true). I asked if I could just purchase the machine and he told me no (also not true), but that his company would allow us to lease on a month-to-month basis. "Keep the box", he told me and send it back if you are ever unsatisfied. We each signed and then he asked us to go and get a copy of our DL for him.

We are speculating that in her case as well as mine, that when we left the room, he changed the handwritten "0" to a "60" making out month to month lease a 60 month lease at $114.00 per month. That is $6000.00 for a machine I could have purchased for $329.00. Had I been informed that I was signing a 60 month lease, I would have NEVER agreed. My sister would not have either. It was not until one month later that by mistake, she opened up the contract and found the change. According to the leasing laws, our contract should state the amount we are to be paying over the term of the lease, a start date and an end date. We don't have anything like that. Just a handwritten "60" and a handwritten "99.00".

CIT says it is legal, noncancellable and simply not their problem. They are threatening to sue, of course in Chicago. But they do offer some help. If we send them and additional $4000.00 AND the machine we are off the hook. What a deal!

bought a laptop after american rep said i qualified for 0% interest deal.CIT financial proved dell rep wrong...Cit rates WILDLY fluctuated during my frantic attempt @ rapid payoff soaring to 33%!!! though as usual i am prompt w/ bills...changed address online w/CIT to no avail had to call CIT and payed on due date ...to no avail because on my next statement (that miraculuosely was sent to my digs) they claimed i was late ...so i was busy w/ work and moving and month after purchase of laptop got on line to claim rebate...to no avail because american sales rep didnt mention anything about dells speedy 30 day expiration date on their rebate. its a shame that two big american(???)companies feel they need to resort to such tactics to play the game of capitalism.such a bunch of babies. when can we expect some maturation to occur w/ em???

As a small business owner I received a marketing call from a merchant services company.The company Bancard Services International, Inc 18407 Pacific Ave. South Suite 4 Spanaway,Wa 98387 presented what seemed to be a perfect solution for our credit card & gift card processing needs.

In a matter of weeks of signing up and attempting to process credit cards the picture changed drastically.First I found out that the credit card processing machines were extremely hard to program and initialize with our banks.Then I found out that the machines were not a standardized product in the US in reguards to software,service and supplies.I attempted with the help of our bank and the company who sold the machines to us to solve the problems. Our bank helped as much as they could while the company who sold us the machines really seemed less then willing to help us out.All along we were having an impossible time trying to accept credit card,debit cards and gift cards through these said machines.

After 4 + months of dealing with these issues I decided it was time to pull the plug on these machines and look for real merchant card services. Which then left me with 2 non compatible machines to return and problems to solve with the lease company who had underwritten the machines.Even though I have paid the lease company and sent the equipment back they will not stop sending me to collection companies.

So far the lease company has posted 4 bad debt charge-offs on my personal credit and continued to take money out of my company checking account. I finally had to close my business checking account to stop the unauthorized fee charges.I have tried every method I can come up with to fix the issues and have had zero luck.

So far I have lost thousands of dollars in unauthorized fees being taken from my business checking account. My personal credit score has been destroyed which has made it impossible for me to refinance my home. I have spent hundreds of hours trying to fight for a solution to the problem and a fair amount of money to pay off the lease companies collection people. I have had to hire a credit repair company in hopes of helping me get the supposed debt off my personal credit information when in fact it was a business lease in the first place