Bassett at that time the sales team
jumped on us to make the sale. I made
them all well aware that we had just
put on a family room and the main
components in this room would be a
couch and television. I told them this
couch would be used by all 24 hrs and
7 days a week. I told them I needed
something that would hold up for all
of this use. They came out to my home,
they saw where the couch would be in
the room in respect to the television and how much use the main reclining
chair would get.
So we purchase this
John Elway sectional with three
reclining chairs, covered in what we
thought was a durable fabric, for
$3800. May not be alot of money to
John Elway, but sure is alot to me and
my family and you would think it would
last for a while. About 14 months after delivery, the fabric on the footrest was wearing out and the cushion had flattened out. Called Bassett, they would have nothing to do
with it because it was after 1 year
warranty. I called and fought with them
many times, how does a furniture store
sell furniture that that they can not
stand behind?????
How does John Elway
endorse furniture and put him name on
something like this???? That was the
first of many problems. Metal came out
of the frame in back of recliner after
they finally replaced cusion. They
walked away from that problem... I have to repair that on my own. Now, my
new problem, is the parachute pull to
recline the second reclining chair came
off and again I have to call for repair. I did not need to spend almost
$4000 to have this quality. I could
have spent a fraction @Bob's. Bassett
is a horrible horrible furniture store.
Once they make their sale, they walk
away and will have nothing to do with
you. Their administrative staff needs
to take a course on being people friendly and how to treat a customer,
they are all very unknowledgeable. I
have never been so upset with any retail store.
