ADP

I had money taken out of my account, and I never authorized it. When I called to complain, they said they had to file a dispute, and that they were going to turn my card of,f and said they would send me a new one. All this for a total of $9.79, which would take from the money that should have been paid back to me. I understand if they're trying to avoid people stealing from them, fine, but why would I lie down to the cent? I would like my account to be credited for what was taken out! They said it was swiped at a gas station in another city, when I was never even out there.

They have charged me excessive fees for ATM usage. They tell me that they charge $1.50 for using an ATM. Fine, except that they charge it three or more times per ATM usage. They charge me the fee even if the transaction fails for any reason. They charge this fee even if I only request to see my account balance. They charge a monthly fee of $2.95 just to receive a statement in the mail.

I have been receiving child support payments from Cox Communication (dad's employer) which is then sent to the state and then me for the past 9 years without too much trouble other then the time delay. I have recently been informed that Cox Communications is now using a company called ADP to handle their wage garnishments. My support payment is now 13 days late. I called the company whose customer service is located in India and they were no help whatsoever! They say they have already forwarded the money to the state and yet the state says they have not received it. I asked where the heck my son's money is. We are struggling because of this. I don't believe something as important as child support should be outsourced.

Stay away from ADP! When I switched to ADP, the sales rep took all of my prior payroll info. Nonetheless, they did not include the numbers on the reports. Therefore, they showed on their records that I didn't pay state tax in the payroll quarter, when I was with the prior payroll service. They wanted to debit my account a few thousand dollars for the state tax I already paid. I caught it, and they still took the money out of my account, even after they said they would not. So far, I do not have the money, and I was advised that they sent it to the state, which will cause an overpayment! I caught it the next day from the withdrawal too!

I wouldn't give this payroll company the satisfaction of any stars. Why are they holding the W-2 forms up? I mean they are an automated payroll company. The online version should have been batched by the 14th of January. I am tired of speaking to foreign people in foreign countries that cannot answer anything regarding my questions because they follow a script! Are these people also preparing my W-2? This company needs to be audited! Worst payroll company ever.

Why in the world does ADP hold a child support payment for 3 business days, before submitting it to child support. This is causing a true financial burden on my children, and my income. The purpose, I thought for wage attachment, is to receive the money in an expedited way. Holding it for 3 business days is truly unheard of. Can someone please tell me where to go, and log this complaint. With ADP doing this; I am not getting the money for almost two weeks after it's taken. Truly insane. Its is a true financial nightmare for my children and I.

I would not even give a one star rating. The log-in for iPay is impossible to negotiate. Even if you put in the right information, it stone walls and you get timed out. Then, when you go to log on again, it tells you to contact your administrator to reset the password. This is a continuous problem with ADP iPay. I very seldom have to log on to check my stubs but, unfortunately, I have to get the last two stubs to prove my income with the bank and I cannot access the system. I will request that ADP send me hard copies via the U.S. Mail.

I signed up to have my child support directly deposited into my account around July 30th. I faxed in all of my account information and also included a voided check. I was told by the customer service representative that it should take at least 2 pay periods for this to go through. I contacted ADP around the middle of August and they stated that I should receive the September 2nd payment via direct deposit. It is now September 12th and I have not received a payment at all. I have been calling ADP daily and on September 6th, I found out they keyed in my account information wrong. I was told this could take another 5-6 business days to correct. As I type this complaint, I am holding for a supervisor to speak with me regarding my direct deposit or what my options are at this point. I can't believe they are in business with this kind of work ethic. Each time a "supervisor" says they will call you back, they never do.

ADP is the worst payroll company I have ever dealt with. First, our checks came with the wrong signature on them so our employees could not cash them. Then two payrolls after getting that fixed, our checks came with NO signature on them. Then, our checks came with the wrong signature again. When they sent new checks to replace them, the new checks had the wrong account number listed so all our payroll checks bounced! You can never speak to the same person and every customer service representative is very nice and apologetic, but nothing ever gets done.

I would really like to have an online petition to launch an investigation into the practices of ADP. Apparently, in searching the Internet for information in regards to this company, everyone has a similar complaint. I wonder why there has not been a class action suit up to this point. I will gladly sign one and in the event I do not find one, I will look into starting a petition myself. Paperwork and phone calls have still not prevented ADP from illegal practices.

I had a bankruptcy discharged on September 16th, 2010 and the state of Colorado immediately started garnishment of 25% of my income using ADP Garnishment Services. I went to the Colorado Department of Revenue on October 8th and they changed the garnishment amount to 2% of my gross pay and faxed the revised order to ADP Garnishment Services. I contacted ADP Garnishment Services on Oct. 18th to verify that the changes were in place so that I would have enough of my paycheck left to live on.

I spoke to Robert who assured me that I would only be garnished at 2%. On Oct. 22 my check was deducted at 25%. I contacted ADP again and they said that they would refund the 23% on my next paycheck. Then on Nov. 5th when I expected to see a refund they took another 25%! They told me again that they would refund me on my next paycheck. I received a refund of 23% on the last check but they said there was nothing they could do about the first garnishment. Is this true? Do I have any rights?

My employer has sent me two temporary passwords to log into the access website for ADP. Neither of them has worked. I know that my employer is busy and since he has reset the password twice, I know it's a problem on ADP's end. I called in to try to get some help or some technical support. I was told that they can't help me. They don't have a technical support department and that my employer, who is super busy, has to call in to try to straighten it out. No one will talk to me to help me. They can't give me the local office information. Basically, it seems like the only way you can get in contact with any person that this monolithic company is if you want to actually purchase a service. If you need help, you are on your own. They whined about confidentiality, but I'm not asking for any payroll information. I'm just needing to understand why my password doesn't work.

If I have the password and it shows up in their system, then clearly I have the right to access that information. I just needed help. All they do is hire ** who can keep chirping the same nonsense over and over. They might as well just send this customer support overseas. ADP needs to start to hire people with a brain in their heads and the ability to use it. It just irks me that a company will only have a sales force, but once they sell you a product, you are on your own. As ** as Tiffany was, she shouldn't have been a supervisor!

My (child support) wage garnishment was changed from $800/month to $480/month effective July 1, 2010. Unfortunately, this order came through on July 14, 2010 after $400 had already been garnished from my pay check on July 9th as per previous order.

It is ADP's (aka, Garnishment Services) position that their antiquated system will not allow them to only withhold an additional $80 from my next pay check on July 23rd, 2010. Instead ADP insists that $240 will be garnished from my next check, and refuses to follow the $480/month garnishment for July 2010. As far as recovering the overage ($160) that will garnish from my check, ADP tells me that it's my problem and to get it from the Humboldt County child support services.

Just for your information, I am not a deadbeat dad. I have never missed a single child support payment ever. The reason my support dropped down is because my son graduated high school last month, and I am now only supporting my daughter.

We purchased a 2006 CRV in 2008. The door ajar indicator light came on indicating the back door is open. Since then the car has been back to numerous times. Sometimes it would take a few months, sometimes a few days. I have called to ask to speak to e GM with no response. I called Honda several times and so far the only thing I got was a case number. This is a serious issue because I am dealing with an unreliable door open indicator.

In July 09 I had erronouly started having child support payments garnished from my wages. ADP was instructed apparently by my payroll department to garnish my wages due to an outstanding fee with an oral suregon. ADP erronously coded the lein as "child support" hence my payments intended for the surgeon going to a clearinghouse in AZ, or so i have been advised. My doctor wasnt receiving these payments due to the miscoding therefor creating a new requet for payment resuling in be being deducted TWICE from the same paycheck for the lein. My total payment that was due was $323.00. ADP has sent a total of SIX payment of $162.00 to the clearinghouse for child support in arizona. The new rewuest by my dr was honored and i have fullfilled my debt to him at this time. ADP is STILL garnishing my wages for the erronous child support. when the error was first noticed, ADP returned the first erronouse payment to me within a week, then garnished my wages again a few days later, the same happened the following week. Depoited the erronous garnishment of $161.00 to my payroll account, yet deducted from my next pay again.

ADP has roughly taken $1000 out of my pay in error and not yet reutend it to me. I have made dseveral attmepts to reclaim the final $500 that is still due to me with no luck. Apparently it takes 10-15 days to request the funds back which ADP has done several times to the clearing house, which returned the moniess they could not apply, but ADPs internals team returned them twice back to the clearing house. my final call to ADP today 10/2/09 they had advised again it would take yet another 10-15 business days to recall my funds back. I have spoken with several managers of the course of course of the past 2 and a half months and several representitives each with a different story each with no knowlege of the current situation. To this day, i am still owed about $500

My bank missed a recurring bank payment and ADP Total Source quietly went ahead and canceled my COBRA coverage. When my prescription was declined I called them and they said they sent many letters but I didn't receive a single one. I asked them why they couldn't send an email or call before canceling because they said they don't have to and the law allows them to cancel after 30 days. After paying on time for more than a year I offered to retroactively pay any fees including any surcharge but they said they weren't interested. On top of that they kept $392 credit which they haven't yet returned. ADP TotalSource COBRA coverage is a totalsource scam. I pleaded with them not to retroactively date my cancellation 2 months back but they gave me some excuse which also caused my pre-existing condition not to be covered by any other insurer.

COBRA - cashing premium checks, yet consistant attempt to cancel my coverage.

Cancellation following re-enstatement upon [company's] agreement of WRONGFUL cancellation. This has gone on for 6 months.

I have had 3 case numbers - regarding disputes with ADP Total Source COBRA division since June of 2009.

(I believe COBRA is counting on individuals generally not "staying on top" of their policies. I have had to do a lot of work to make sure they are doing theirs)

I believe something is wrong here.

I own a small Montessori preschool with about 14 employees. ADP reported my payroll taxes of about $10,000 that I owed for the second quarter of 2008 under the wrong EIN to the IRS. The IRS notified me that I had not payed my taxes, which I had, they just could not find my money. ADP, which I had dropped as my payroll presessor, for obvious reasons, kept saying they would fix the problem every time a new notice came from the IRS.

They never corrected the problem, they only made it horribly worse. The latest notice they sent to the IRS reported that I made 612 MILLION dollars and owed 172 Million! I believe I only had 45 student at that time and my total second quarter payroll for for 2008 was $49,000. ADP just compounded mistake after mistake.

I am not even sure what all of the fallout is going to be from this. I have spent hundreds of wasted hours trying to clear it up to no avail. The IRS has tried to put a lein on my assets. I need to pull a credit report to see what damage may have been done. It is the never ending nightmare. At least they have stopped contacting me to get me to return as a client.

I have been paying Cobra %505.86 every month since April 08 I recently went to the dentist & was informed my policy was cancelled May 08 I called Cobra on 04/01/09 & was informed they would correct it in 24-48 hrs I have called everyday since and as of today 04/20/09 still not fixed I just keep getting the run around why if a policy iss cancelled do they continue to accept payments,I believe they are runnign a scam and keeping peoples money and only giving to the carriers if a person becomes ill & needs the coverage.

Needless to say since I am out of work cannot afford to pay my dental bill and should not have to as I have been paying for coverage I also than decided to check my medical coverage & that to is cancelled.

We need our April and May 2008 payroll registers. We have been asking for them for about a month and they do not answer our calls and tell us they are going to do it and they don't send us anything. We are starting a new payroll company to pay our employees and because of their noncooperation we can not sign a new contract with a new company. We need an urgent response regarding this matter. Thanks.

Our employees have to get their paychecks through state & government rules but because of this company's misconduct deal with us we don't know what to do. More urgent was the way they handled our w2 forms. We literally had to beg for them multiple times and threaten them with an attorney. Final, after a former employee literally screamed at the representative they finally released the w2 forms. They constantly lie and say things will be fax. many times but nothing is every received.

ADP offer a flexible medical spending account. Legitimate co-payments were denied. The documentation they requested was impossible to provide. They suspended use of the card and kept the money.