Actual Print

Arsalan of Karachi, NJ February 17, 2010

I recently joined ActualPrint as a Sales Manager on the 1st of the month. I was asked to leave during lunch hour today, Feb 16th. as I was too compassionate and was willing to refund the amount to the customers when the policy said no. After much pleading I got that clause amended, but a company like this should not exist!

ACTUAL PRINT .COM IS BASED IN PAKISTAN!!!! NOT USA!!!!! Customers are so excited by the amount they are saving, they don't take the time to read the terms and conditions and go ahead with their order. Upon which like a vulture ActualPrint waits for the clients to keep calling and emailing back for approvals shipping etc which stretches upto six months at times exhausting them to the point that they are unable to write to the BBB, FBI, CIA, NJ Investigation Bureau, Internet Crime, NJ State Dept. protesting for their rights.

ActualPrint's employees are based out of Lahore Pakistan whereas on the website of ActualPrint.com says Morristown, NJ 07901. The address is fake!!! Whats the state dept doing I wonder? How many complains will it take for them to notice anything? The phone rings in Lahore, Pakistan when a customer calls the toll free 1-800 number. They are the same company and the same people who were running the Canadian scam under the same name and now have turned to rip off millions of Americans through not just ActualPrint.com

I come from a family where morals and values are never compromised upon. Once I realized that we take the customers money, the CEO of ActualPrint over the phone & while corresponding via email/ live chat, does not ship out all the products, meaning only 100 boxes if an order for 2000, convincing credit card companies product has been dispatched (which would be true to an extent). Also delayed orders take so much time and effort that it exhausts the customer. These are transactions mostly ranging 250 to 1800 per client and occasionally 10 grand deals.

Meaning, they (ActualPrint) scams the customers of their hard earned money and conveniently hides behind the TERMS & CONDITIONS LISTED on their website saying delays were not their concern as per their terms and conditions and no refunds were made by the credit card companies due to the clauses. If the customer paid through wire transfer or western union then God help them. Either way, through the credit card companies due to their terms and conditions are getting away with it.

Ask for the following to avoid future mis fortunate shopping online incidents: 1- Ask to visit their printing and packaging facility in Morristown, NJ 07901 - as listed on the website. IT DOES NOT EXIST IN THE US!!! 2-Ask them to fax you a quotation. (Well, he can send it from here to NJ which will be routed to the client) 3- Ask them why the address for sending the samples is not the same as the one listed on the website. Caldwell Ave??? Why??? 4- The best I think would be to call to say for example, Zeki, yes where are you located? Okay, (After hearing New Jersey address) you ask Zeki to send out a sales rep or let you go in to meet and discuss business. (You will never be invited and be given some excuse or another) 5- Ask for a tour of the company (with whom you are corresponding to identify location, personnel of a company along with equipment. 6- READ THE TERMS & CONDITIONS BEFORE CLICKING I AGREE LIKE A FOOL!!!!! The Terms & to screw the people out of their money & since the price is so low, I guess the euphoria causes them to skip the "Reading" the contract from Hell! Car contracts are better than this any day! Please do business locally, where you can physically see the printing and packaging machines.

W of Dallas, TX September 17, 2009

I made the mistake of doing business with the online printing company ActualPrint. Around July 21, 2009 I sent a bank wire to this company in the amount of 1330.00 against my better judgement, mainly because ActualPrint do not accept credit cards and they only accept guaranteed funds. I now know its because this company is nothing but a scam and they realize that they would be forced by the credit card company to give a refund for scamming customers.

Before sending my money to ActualPrint for corrugated boxes they called me relentlessly. They even provided me with some fake references that told me how great the service were. I now believe that they were part of the scam. After they received my money they stopped calling me. Most of my calls and emails were ignored. Most times when I called I would just get a recording asking the caller to leave a message. When I finally got a chance to speak with either Bobby or Chris they lied to me so egregiously I knew that I had no chance of getting my boxes or my money back. They would say things like their facilities were shut down and they had to have the job completed overseas. Or they would lie and say that they would provide me with a tracking number within a day or two and weeks would past without a getting call. Each time its a completely different lie. I have never dealt with a company as corrupt as this one.

I have since filed a complaint with the Better Business Bureau in Canada and believe it or not they did not even respond to this complaint. I am now in the process of filing a civil lawsuit to get remedy. My WARNING to anyone thinking about doing business with this company: PLEASE AVOID THEM LIKE THE PLAGUE! They are nothing but crooks and should be shut down!

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