Tracker Marine

2500 East Kearney, Springfield MO

Richard of Santa Ana CA (06/12/06)
I bought a Q5 Tahoe boat from a dealer in Phoenix Az, in April 2005. Since that time it has spent more time in the shop than in the water. Electrical Problems, Gages dont work, Trailer not sealed correctly, fiberglass bulkhead falling apart, Window fell out, radio fell out, too many problems to mention. They do the repairs, then something else happens.

Damage: 26,000.00 boat that I can not use.

Alonzo of Fremont, CA April 16, 2006

Alonzo of Fremont CA (04/16/06)
I purchased my 2003 14' Super Guide brand new from the dealer. I use it about 80-90 times a year. Last year when it began to take on water. I noticed the bilge was pumping out excessive amounts of water. It was determined by the dealer and I, there was a 5-7 inch crack on the bottom of the hull. The dealer took possession of the boat and notified Tracker Marine of this crack. Not to my satisfaction, they were authorized and compensated to have the boat welded locally. The cheapest remedy for them. The dealer had my boat for 4-5 weeks and welded the boat.

The weld was unsightly, but it held-up until this February I noticed I was taking on more water. The dealer asked me to bring it back to them. I live 85 miles away, but I removed all my tackle and drove it up to them. They have been trading words and pictures with Tracker Marine for a few weeks when I decide to call Tracker myself. I spoke to Dennis Nelson, who heard my concerns and read my email that I sent him. They called the dealer and requested to see the boat back in their factory. 2 weeks went by, I was trying not to be a pain, but I called the dealer to find out that Tracker has not picked-up my boat. It has been at the dealer for some sort of resolution since 25 February of this year.

After I sent Dennis Nelson another email, Tracker Marine picked-up the boat the same day. However, they have not contacted me like I asked them to. I have left my number on the email. Tracker has had the boat now about 3 weeks, but they cannot tell me anything. I have asked them to replace the boat. I am not happy with another weld. It's not fixing the problem. I have the same Lifetime Warranty that every other Tracker Marine customer has complained about here, but it means nothing. They want to do as little as possible to make it seem like they stand behind their product. There is no reason to make my next purchase a Tracker Marine boat. I will go completely outside their line of products to spend my money elsewhere.

That boat is my sanctuary from work. I cannot emphasis to you how much I use it to filter my stress. I have had to make countless phone calls, I have written down all the timelines, but I have no information from a manufacturer that has a Lifetime Warranty on their product. They oversell that point in any new boat brochure that you read with Tracker Marine products in it. I want this boat back to sell right away. I want to purchase another boat, but I have no room for 2 boats at my house.

Michael of Pooler, GA November 12, 2005

Michael of Pooler GA (11/12/05)
In April of 2004, I purchased a 2004 Tahoe Q7 from the above named location with Kevin Coy as my salesman. I used the boat approximately 6 times before I placed the boat in covered storage due to being deployed with my unit to Iraq in June. I informed Ronnie Banks, the former Tracker Marine Maintenance Manager that the cushions were water logged and that they were not draining. Mr. Banks asked me to bring the boat down prior to my deployment and the storage of the boat so he could inspect and photograph the cushions and take action. I also paid to have the boat mothballed for storage.

Mr. Banks and Anne Mills of Tracker Marine parts coordinated closely with Tracker Marine Corporate while I was deployed and much to my satisfaction, when I returned from my 90 day deployment in October, Mr. Banks had acquired all new cushions to include sun deck pad for my boat. They were wonderful. I used the boat once in October, washed it, covered it and parked it in my covered storage space located on Hunter Army Airfield. In March 2005, I took my boat out of storage and used the boat about 10 times. I always wash my boat after using it and I also flush the cooling system. After about 5 uses in May, I noticed the cushions becoming water logged again. I informed Brit Willingham, the replacement for Ronnie Banks at Tracker Marine Service. He asked me to bring the boat down for his inspection. I did so and again, Anne Mills and Mr. Willingham agreed that the cushions were defective.

I took the boat home and used it again about 5 more times before I again had to deploy to Iraq. My wife brought the boat down in July after I deployed to have a service done and to await Tracker Marine’s solution to the problem cushions. The boat remained at Tracker Marine for 48 days in July and August. When I returned from Iraq in September 2005, I was told by Jeff Gardner first that the warranty would not be honored due to: · Any damage incurred during storage is not covered under the terms of the warranty. I told Mr. Gardner that the damage did not occur during storage unless it occurred at the Service Center awaiting corporate answer to my warranty claim.

Back to the top |