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Chris of Norfolk VA (07/03/08)
I have a 08 tahoe q4 ski that is not even a year old, boat has less than 10 hours on it. It has been in the shop 6 times in the last 2 months, every time it has gone in the shop it has to do with the motor.1st time was no start at all,and i asked them to check on the idle problem it has as well .they got it running but did not fix the idle problem . It went back to the shop a week later and they still didnt fix it until the 3rd time i brought it back,
i live in chesapeake now which is an hour and a half to get there, it cost me $50 dollars in gas everytime i bring it back to them .They finally figured out the timing was off and sort of fixed that issue, the day i picked it up i put it in the water and it didnot start again, and again i brought it back to them and dropped it off for repair, they called later in the week and said a wire on the starter was broke, i picked the boat back up a week later and took the boat out that day again and started running it down the river and once again the motor started knocking and i had to shut the boat off before anything else happened to it.
Took the boat back once again and they called me and said that the rocker arm was bad, lifter had collapsed and the calves were out of adjustment, I have been trying to get ahold of them for a week now and havent got any returned calls yet, i have called the manager pam and the district manager pat. no calls returned at all
I have had the boat 1 year on july 7 and have had the boat in the water not even 10 times, the summer is halfway over and i have put the boat in the water 3 times, every time i take it out it breaks and it always has to do with the motor. I have been paying on the boat and cannot even use it , i'm paying on it while it is always in the shop, it is not fair and right the i have to pay for my gas to bring it back and forth for repair , the customer service is horrible( they donot call back people, they are rude and treat thereselves first) I donot want a boat that i cannot rely on when im out on the water,I am unhappy with them and i will never step foot in another tracker marine
James of Alexandria VA (07/02/08)
I bought a used (less than 10 hours) 2003 Tracker PT175 in early 2005. The boat has been fine until about 2 months ago when it started taking on water. When I checked it, I found a leak in the keel weld. Tracker has a 5 year unlimited warranty on the boat, with a limited lifetime warranty on the hull. I took the boat in, and the service folks (Bass Pro) sent pictures of the leak to Tracker Marine. Tracker replied that the boat was out of warranty (by 3 months) and the weld that cracked was not covered by the lifetime warranty because it is an internal weld.
When I questioned how this could be an internal weld when it held the hull together, I was told that they pull the two pieces of the hull together with a piece of metal between them, then weld from the inside of the hull. Because you cannot see the weld from the bottom, it is considered an internal weld. I asked how a weld that holds the structure of the hull together was not covered by a hull warranty, I was told again that it was an internal weld because they weld from the inside of the boat. I feel this is a case of semantics at best, as it seems the only purpose of welding from the inside is to avoid the warranty terms.
I asked again if this was how Tracker was going to stand behind their product, and was told that this was in every warranty, and I would have to pay a welder to fix it myself. I do not know how much this will cost yet, but I feel that any reasonable person would say that a weld that holds the outside of something together would qualify as an external weld, no matter what side of the material was welded. Without further resolution, which I do not expect, I promised the rep that I would never buy another Tracker product.
I do not know how much this will ultimately cost, but I have missed two weeks of fishing time waiting on word, and I do not know how much longer until I am able to use my boat again.
Toby of Oklahoma City OK (10/26/07)
We purchased a boat from Bass Pro on June 30, 2007. After mailing 2 payments to the bank we noticed the checks had not come back through our bank. I called the bank that did the finance on the boat and they had no record of my contract. My contract was lost between Bass Pro in OK and Tracker Finance in Springfield, MO. In early September they finally located mine and sixteen other lost contracts from the same dealership. They said they would rewrite the contract and start it in late September agreeing to put my tags and excise tax into the contract. It is now October 26 and am still waiting on a contract, check for tags and tax, and have called numerous managers throughout Tracker Marine and cant get anyone to finish this transaction. All the while I have had possession of the boat and paid for a slip on the lake that I can't use until the boat is tagged.
This is the fourth month the boat is not able to be used.
David of Covington KY (10/23/07)
I bought a new 2001 Nitro Bass Boat 901CDX with a 2001 Mercury 200hp EFI outboard on it, and the first time in the water the motor was over heating. I complained to Bass Pro Shop Cincinnati where I bought the boat with no response. I tried calling and e-mailing Bass Pro corporate right away. The over heating problem continued. Every where I took the boat for service or repairs I heard how that motor was known for having an over heating problem. I continued to complain, with no response. The motor was only produced for about 3 or 4 years. Then it was modified with a new motor, but nothing was done to correct the problem with my motor and many others produced and sold with the problem that I am having. This motor should have been recalled long ago. It is going to cost me thousands to fix it. I would like for Bass Pro and Mercury to stand behind their product and replace the defective motor with one that will work as it should have in the first place.
Richard of Santa Ana CA (06/12/06)
I bought a Q5 Tahoe boat from a dealer in Phoenix Az, in April 2005. Since that time it has spent more time in the shop than in the water. Electrical Problems, Gages dont work, Trailer not sealed correctly, fiberglass bulkhead falling apart, Window fell out, radio fell out, too many problems to mention. They do the repairs, then something else happens.
Damage: $26,000.00 boat that I can not use.
Alonzo of Fremont CA (04/16/06)
I purchased my 2003 14' Super Guide brand new from the dealer. I use it about 80-90 times a year. Last year when it began to take on water. I noticed the bilge was pumping out excessive amounts of water. It was determined by the dealer and I, there was a 5-7 inch crack on the bottom of the hull. The dealer took possession of the boat and notified Tracker Marine of this crack. Not to my satisfaction, they were authorized and compensated to have the boat welded locally. The cheapest remedy for them. The dealer had my boat for 4-5 weeks and welded the boat.
The weld was unsightly, but it held-up until this February I noticed I was taking on more water. The dealer asked me to bring it back to them. I live 85 miles away, but I removed all my tackle and drove it up to them. They have been trading words and pictures with Tracker Marine for a few weeks when I decide to call Tracker myself. I spoke to Dennis Nelson, who heard my concerns and read my email that I sent him. They called the dealer and requested to see the boat back in their factory. 2 weeks went by, I was trying not to be a pain, but I called the dealer to find out that Tracker has not picked-up my boat. It has been at the dealer for some sort of resolution since 25 February of this year.
After I sent Dennis Nelson another email, Tracker Marine picked-up the boat the same day. However, they have not contacted me like I asked them to. I have left my number on the email. Tracker has had the boat now about 3 weeks, but they cannot tell me anything. I have asked them to replace the boat. I am not happy with another weld. It's not fixing the problem. I have the same Lifetime Warranty that every other Tracker Marine customer has complained about here, but it means nothing. They want to do as little as possible to make it seem like they stand behind their product. There is no reason to make my next purchase a Tracker Marine boat. I will go completely outside their line of products to spend my money elsewhere.
That boat is my sanctuary from work. I cannot emphasis to you how much I use it to filter my stress. I have had to make countless phone calls, I have written down all the timelines, but I have no information from a manufacturer that has a Lifetime Warranty on their product. They oversell that point in any new boat brochure that you read with Tracker Marine products in it. I want this boat back to sell right away. I want to purchase another boat, but I have no room for 2 boats at my house.
Walter of Canton Ga 31750 GA (12/17/05)
Tracker Marine will not repair our two boats, nor trade them, nor replace them, nor make any compensation for four years of failed repairs, refusals to repair, discontinuing repairs, breach of warranties, breach of agreements, arrangements, deals, and written or oral word. We purchased two Tracker boats from Browns Bridge Marine, while on vacation, on 06 August 2001, that were in poor to fair condition, due to weathering and the elements as well as missing parts, because the dealer told us he would do all the necessary repairs through the warranties and that he would give us a great deal.
We purchased a 2001 Pro Crappie with a 75 HP ELPTO motor, SN: BUJ89129B101 and a 2000 Fishin' Barge 21, that was in the worst condition, SN: BUJ54764B000, with a 2001 Mercury 75 HP ELPTO motor. It is a 60 mile trip, one way, to Browns Bridge Marine, but that was the nearest dealer at the time. We brought the PC 175 back to the campgrounds with us and the dealer had the FB 21 deliver a couple of hours later. The next morning we tried to use the PC 175 to ease around on the lake, it would not run right, the motor misfired, stalled, and more. The PC 175 was taking on water like crazy, the trolling motor mount kept coming out of the mounting holes, the steering kept locking up, the electrical system kept failing and more problems developed. We managed to get back the campsite and tied the boat up.
Then we figured we had better try the FB 21 out, the motor misfired, stalled, and more, the steering was very hard to use, the console was cracked, the seats were coming apart, the livewell sloshed water everywhere, the bimini top started coming apart, and much more, but we stayed on the lake thinking it might just be a glich or problem with the motor. Then the steering came loose, so we headed back to camp.
I called the dealer and he said to bring the boats in with a list of problems of each boat. We did take them back, but it was the next week and I gave him lists of some three dozen problems. A week or so later, we went and picked them up because Browns Bridge said they couldn't get any parts from Tracker Marine. We tested the boats again on the weekend, but the problems were even worse than before, except for the steering linkage, which was still too tight and binding. Took the boats back to them and they kept them for three of four weeks, but did very few repairs. Then I get a telephone call asking me to come get my boats because they filed for bankrupcy. So, I did just that.
Looked for a local dealer for weeks and found out that a dealer in Kennesaw, Georgia, Park Marine, had just become a new dealer for Tracker Marine. I took the boats to them, in December of 2001 with the lists of repairs needed. They created many new problems as they tried to repair those on the lists. I had called Tracker Marine numerous times about the problems and to locate a dealer, without success. Park Marine worked on the two boats somewhere in the area of ten to twelve months, but their repairs had created so many new problems that I had to call Tracker Marine. I do not remember exact dates, but Tracker Marine, finally responded to my e-mail and telephone calls. Justin Maples said he was going to put all these problems to bed for us and he promised that it would happen. ...
Eventually, I got a letter from one of their attorneys saying I was not to contact them again. He too accused me of threats and harassment of not only those, but their families. So, here we sit with no safe boats and threats of legal action should we contact anyone at TMG again. Safey Hazards, unfair business practices, defamation, lying, dishonor, and more have they done, yet they accuse us of being dishonest, terrorist, irresponsible, and unfair.
George of Merchantville NJ (11/26/05)
On August 16, 1996, I purchased a new 171 Mako center console at Barnes Wright Boats located in Conshohocken, Pennsylvania. The dealer that sold me the boat bragged that the hull came with a 10 year warranty which, because of the companies past reputation, was a deciding factor in the purchase of the boat. Unfortunately, the boat has not performed as expected because earlier this year I discovered that the hull had broken stringers within its hull. According to the repair shop, this hull lacks numerous advertised items like a foamed in stringer system. The hull had minimal foam within its stringers. Also the fuel tank was missing mounting hardware allowing the fuel tank to bounce around against the stringers within the hull.
Through recreational use this hull should not be experiencing problems of this nature so soon. I am very disappointed because numerous attempts to contact the warranty department to resolve this issue has resulted in many dead ends. Origianally, Spring of 02, the warranty department agreed to have the repair fixed at a location in our region. But when more intensive damage was dicovered and the repair shop could no longer fix the damage or guarantee hull integrity, I was referred by the company to the new dealer.
It was my understanding from e-mails with Leisha (in Trackers Customer Service department) that the dealer (Causeway Marine) would have the damaged hull shipped to Florida. To compound the problem, the original dealer (Barnes Wright Boats) with whom I've purchased the boat from no longer deals with the Mako company.
This is where I've gotten the run around. It seems everyone keeps passing the buck and dosen't understand why I am so frustrated. Leisha informed me I should have my lawyers contact their lawyers to resolve the problem. I am in the military and just got back from Iraq and want this ordeal to end.
Michael of Pooler GA (11/12/05)
In April of 2004, I purchased a 2004 Tahoe Q7 from the above named location with Kevin Coy as my salesman. I used the boat approximately 6 times before I placed the boat in covered storage due to being deployed with my unit to Iraq in June. I informed Ronnie Banks, the former Tracker Marine Maintenance Manager that the cushions were water logged and that they were not draining. Mr. Banks asked me to bring the boat down prior to my deployment and the storage of the boat so he could inspect and photograph the cushions and take action. I also paid to have the boat mothballed for storage.
Mr. Banks and Anne Mills of Tracker Marine parts coordinated closely with Tracker Marine Corporate while I was deployed and much to my satisfaction, when I returned from my 90 day deployment in October, Mr. Banks had acquired all new cushions to include sun deck pad for my boat. They were wonderful. I used the boat once in October, washed it, covered it and parked it in my covered storage space located on Hunter Army Airfield. In March 2005, I took my boat out of storage and used the boat about 10 times. I always wash my boat after using it and I also flush the cooling system. After about 5 uses in May, I noticed the cushions becoming water logged again. I informed Brit Willingham, the replacement for Ronnie Banks at Tracker Marine Service. He asked me to bring the boat down for his inspection. I did so and again, Anne Mills and Mr. Willingham agreed that the cushions were defective.
I took the boat home and used it again about 5 more times before I again had to deploy to Iraq. My wife brought the boat down in July after I deployed to have a service done and to await Tracker Marine’s solution to the problem cushions. The boat remained at Tracker Marine for 48 days in July and August. When I returned from Iraq in September 2005, I was told by Jeff Gardner first that the warranty would not be honored due to: · Any damage incurred during storage is not covered under the terms of the warranty. I told Mr. Gardner that the damage did not occur during storage unless it occurred at the Service Center awaiting corporate answer to my warranty claim.
Mark of Yucaipa CA (06/06/05)
I bought a brand new 2003 suntracker tritoon with the 4.3 liter motor in it, problems with it the first hour we had to be towed. the motor has been out 4 times because of different problems with it. all the time taking on water.
I was afraid to keep the boat and had to sell it for $14,000.00 less than we paid for it. what a loss. suntracker always said that they would fix it but it never did get fixed, we had a suntarcker dealer sell it for us at a big loss. I think they should give us some of our loss back to make up for the faulty product.
Rick of Brooks GA (12/29/04)
I bought my Sun Tracker in 2002. In 2003 while still under warranty I returned it for several problems including ( speedometer, and seat raveling at the seams ). I was assured that the speedometer would be fixed by their dealer rep, which it was. I was also told that the seat was not an issue , if I could accept it for now. AND if it got any worse that it would be taken care of under warranty.
In addition the boat does not plae out or hit speeds as advertised by Tracker, and despite numerous attempts the dealer cannot fix it. This year when returning for service the speedometer is broken again, the radio is dead and the seat problem has spread from 1 to 4 seats ( 1 inch plus seam separation ). My dealer has since dropped the Tracker name ( they say due to numerous quality and customer service issues ) and in calling Tracker they say after 1 year we dont care what went wrong you have a 12 month warranty. My question is if you pay 22 THOUSAND shouldnt the seats, speedometer and radio last more than 18 months ? My dealer is going to get back with me , however TRACKER says you dont nessesarily get what you pay for from them. They refuse to help at all.
Mark of Clinton MD (1/2/04):
On Jan. 11, 2003 my wife and I purchased a new Tracker boat (model Grizzly 1860) from Bass Pro in Hanover MD. After a couple times out I realized the boat was taking on water. I called the dealer and explained the problem. The customer service rep. asked if I knew where the leak was coming from and I said no. He then said it would be easier to fix if they (bass Pro) had an idea where the leak was.
I kept fishing and crabbing through the spring and summer and just made sure to keep an eye on the water in the bilge and kept it pumped out. On Aug. 23,2003 I noticed a drip from the starboard side at the center line bead just before the bow as the boat had filled with quite a bit of water from a rainstorm the night before. I called the dealer on Aug. 25,03 and told them I located the leak -- it was a cracked weld on the exterior of the hull.
I took the boat to the dealer on Sept. 2, 03 showed the rep. the cracked weld and asked to have the 100-hour service on the motor. I was told to call in a couple days to get the status of the boat. When I called on 9/4/03 I was told the motor was done but they were waiting for the welder to do repairs to the leak and they would call when the job was done. I did not hear from the dealer so I called back on 9/5/03 and left messages that were never returned so I called back on 9/6/03 until I talked to a person and was told the welder's truck broke down but he would be there that day and they would call me back.
When I called again on 9/9/03 I was told the welder's equipment broke down but he was on the way and they would call. This went on until 9/15/03 until I called Tracker in MO. and received a call from Bass Pro saying the welder was on the way again and they would call. Then on 10/8/03 I called Tracker in MO. again to find out what was going on they said they would call Bass Pro to see what the problem was.
On 10/9/03 I got a call from Bass Pro saying my boat has been ready for two weeks. When I picked the boat up their fix was to cut the forward casting deck from port to starboard, pry the two pieces apart and repair the leak, then weld another plate over half of the casting deck which created a bow in the casting deck with a lip running port to starboard from the weld about 5/8 inch thick.
I took the boat home and went out the following weekend and the boat still took on water. I returned the boat on 12/4/03 and told them how I wanted the problems fixed. Another rep. called me with a compromise to my solution and I agreed as long as the fix was right and did not affect the performance of the boat. I went to pick the boat up on 12/13/03 and the second fix is worse than the first and less than the compromise at which time I removed my personal belongings and demanded a refund or a new boat. I was told by the service rep. that they have at least three dozen complaints of the same problem with this and similar types of boat.
I am now dealing with the supervisor of the customer service department of Tracker/Bass Pro. This is the fifth person that is handling this problem and still there is no resolution to this matter. It is now 1/2/04 and not a word from Tracker/Bass Pro.I am now looking for a law firm or attorney to see if I have a case or if there is a possibility of a class action suit or recall for the number of same problems with the same boat.
After I knew of the leak I would not take any children on the boat because I did not know what might happen if the boat would split open and sink or who knows what. Lots of headches and wasted time trying to resolve this.
Charles of Smyrna DE (5/31/02):
In February 2000, I purchased a Tracker model TV-18 bass boat from MARE Inc. of Baltimore MD for $17,560.50. After about two outtings, I noticed the boat was taking on water. After trying to locate the problem with no luck, I notified the dealer, Ken M, and I returned the boat to him (75 miles from my home). They could not find the origin of the leak and said that they would send it back to the factory. We agreed to send it back at the end of my tournament season in November 2000.
About May or June I noticed the transom was separating from the rear of the boat. I notified the dealer and he said that it would also be repaired when I returned the boat in November. On 21 November 2000, I returned the boat to the dealer for shipping back to the factory. He informed me at that time, that he had another identical boat out back that was being returned for the same transom problem. The boat was returned to MARE Inc. around the 22nd of February 2001. I picked up the boat on the 24th. I asked where was the leak and what did they do to the transom. I was told by Mr M that they do not tell him anything. They just send it back and say that it is fixed.
On my return trip home that day, the driver's side trailer wheel sheared off approximately 5 miles from my home. I called the dealer and he said if you can get it back here, we will take care of it for you. (70 miles) I had it towed to a local dealer for repair and my extended warranty covered all but my deductible and part of the towing.
I emailed Tracker Marine Customer Service (Tricia) to get a record of the repairs performed should I need them for future reference. I received no response.
My first trip since the repairs was sometime in March 2001. It was still leaking. I notified the dealer and again tried to contact Tracker Marine via email. I told the dealer that I would return the boat at the end of that year's tournament season.
While fishing the Potomac River, I met a gentleman that had a 2001 TV-18 boat. I asked how he liked his boat and he stated that he originally owned a 2000 model which experienced the same problems that I was having. They replaced his boat with the 2001 model.
At the end of my tournament season for 2001, a Bass Pro Shop opened in Baltimore MD. I contacted Tracker Marine Customer Svc and a Mr. Gerald C responded on 17 Dec 01. I asked if I could take my boat there rather than the dealer. He said yes and provided the phone number for me. I contacted the store and spoke to "Bert" from the boat department on 18 Dec, and we agreed on the 14th of Jan 02 to deliver the boat to his store.
Bert and his staff checked out the boat and at first could not find the origin of the leak. He said that it would have to go back to the factory. I informed him that the last time, they had it for three months & they did not take care of the leaking problem. They checked again and finally found a crack in the hull. He said that he would see if they would allow the repairs to be done locally to shorten the length of time that the boat would be out of my posession. The main office approved to have the local repairs done.
I was notified sometime in March 02 that the repairs had been completed and it was ready for pick up. My wife and I traveled to Baltimore to retrieve my boat. Upon inspection, I was told that they found another almost identical crack to the left of the first one about the same distance from the back of the transom. After inspecting the repairs, I told him it was unacceptable because it looked like an amateur had done the welding. He agreed. Also, after further inspection, I found a crack in the factory weld on the transom. Both Bert and another associate looked at the spot and agreed there was a crack. I did not accept the boat in that condition.
Bert said that he would contact customer service and that I should do the same. We both agreed that a replacement would be the most likely solution to the problems. He later contacted me and said that they requested pictures to be sent to the factory for a determination and possibly a decision on a replacement boat. Bert called me on 26 March 2002 while I was in AZ on business and said that the factory wanted the boat back. I was not happy.
18 April 2002, I called to see if there was any word on a decision to a solution for my problems. He informed me that the boat was still sitting in Baltimore awaiting pick up. I received a voice mail from "Malissa" Tracker Marine Customer Svc. stating that the boat was scheduled to be picked up from Baltimore on the 25th of April. I spoke to Malissa about the first week of May and she said the repairs should be completed on the 17th of May 2002. I asked why was it being repaired and not replaced and she could not answer that question.
On 16 May 2002 a letter was sent to Tracker Marine ATTN: Mr. Morris the founder of Bass Pro Shops, explaining my ordeal. On 21 May 2002, I received a response from Jennie R. Corley, Executive Assistant to Mr Ken Burroughs, President of Tracker Marine. They apologized for my esperience and forwarded my letter to Mr Nathan Long, Director of Customer Service & Warranty Dept. They said that someone would review my case and be in contact with me.
As of this date, 31 May 2002 I have not been contacted.
Since my purchase, Tracker has had my boat in their posession for a total of approaching 8 months. November 00 through 22 February 01 (3 months) and 14 January 02 to present (5 months). I have made a total of $2,538.72 in payments while they have had my boat. In addition, I belong to a BASS club as the boater for my team. I have had no boat since the start of my season in March 02. I have had to rely on another individual's boat to fish my tournaments.
My wife and I also signed up to fish the Fishers of Men tournament trail this year. They have held three tournaments to date that we have not been able to fish due to the lack of a boat.
Throughout their literature they make several references to their excellent customer service relationship and this particular boat the Tracker TV-18 boasts a limited lifetime warranty on their all-welded hull. It seems to me that there is an obvious problem with this year model based on the information I have provided above. I feel at this point that the least they could do is replace my boat with a new one or refund me the total purchase price of $17,560.50 so that I can pay off the financing and purchase a more reliable craft.
I am approaching 25 years of active duty military service. I was hoping that this purchase was one that would last me for the remainder of my fishing years during retirement. It has become a nightmare. Rather than looking forward to the weekend for fishing, I sit and wait for my phone to ring with an answer to my problems with this boat.
Terry of Flint TX (8/8/01):
I purchased an 8-month-old 2000 nitro 901 CDX that was suposedly a pro staff boat or demo. When I recieved the boat it had about 6 feet of cracks in the bottom of the hull, and Central Texas Marine took it back and sent it to Trackers warranty shop in Ft. Worth, where they said the cracks were from bubbles in the fiberglass, and this boat carries a lifetime warranty on the hull.
I told them i wanted the boat replaced. They kept it about 3 weeks and repaired the hull, but when I got the boat back it had more cracks, in the top cap, and the side of the boat, also more on the rear of the hull. I called Tracker and emailed them numerous times, during which time they said they were not going to do anything.
All I have is this $27,000.00 cracked hull nitro boat. Tracker needs to either give me my money back or a new boat.
Michael of Woodbridge VA (4/24/01):
My previous boat was replaced under warranty by Tracker Marine, due to severe stress seam cracks. However, they force-fitted the replacement boat onto my 1995 previous trailer which was not specifically designed/engineered for this new 2001 boat. I can't launch or load this boat with this existing trailer. They modified my trailer to raise the trailer bunk's height because the replacement boat was wider and would have seated on the narrow tire wheelbase. It now seats so high, I can't launch it without submerging my vehicle back into the water where my bumpers are literally in the water, and the tailpipe submerged. This will cause the vehicle to quit, and now it's stuck in the water.
They used 6 steel plates, and bolted them to the existing frame to raise the height of the boat so that it would fit on the trailer. The guides used to guide the boat on loading is now at the height of the base of the boat which makes them the bunk boats essentially. Under this current condition, I can't launch this boat, or load it even if I wanted to.
I don't think this is right what Tracker did to resolve half of my initial problem. It seems they are trying to get even with the fact they had to replace my boat which was under warrantly.
George of Conyers GA (8/13/01):
Purchased a Pontoon Boat. The boat is dry docked in Panana City Beach. Due to manufacturer's defects the boat is bringing in salt water. This has damaged the motor. The boat has less than 2 hours of use on it. We also had a linkage defect. We have not been able to use this boat. Dry dock is $1824.00 per year. Dealer in Albany wanted us to bring boat to them. We are in Atlanta. That meant taking off from work to p/u from P.C. and take to Albany. Dealer finally agreed to go and get boat.
They have had the boat since August 8th and have done numerous repair but still cannot solve the problem or gurantee us that we won't have mechanical problems when we p/u boat and put in water. The steering has frozen up 2 occasions and had to be fixed. We are unsure of the results at this time. Tracker will not return our phone calls. The dealer is not too promising but seem to be trying on their part. We have since learned of two close individuals that have the same problems with their Tracker Pontoon boat. We feel their should at least be a recall.
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