We purchased a Crownline Boat in 2008. The boat is a 2007, and is brand new. We had it serviced by the Boat Dock in Springfield, IL. Upon getting the boat back, the steering wheel has 5 breaks through the wooden steering wheel. This boat is in excellent condition, with less than 200 hours on it. I am not having a problem with the Boat Dock, where they have excellent people, especially with customer service . I am having problems with Crownline itself.
Boat Dock cannot explain how the steering got that way, so they gave me the number to Crownline, telling me that if they call them, Lynn would say the boat is 2 years old and out of warranty. I can accept that the boat is not under warranty anymore, even though this is a $56,000 boat. What I cannot accept is the fact that the steering wheel, which is wooden, is cracked all the way through, in 5 different spots. This boat is well taken care of, and is wrapped professionally by the Boat Dock, and stored in their property.
I called Lynn at Crownline, and she stated that they would not replace the steering wheel, due to the fact that the warranty is expired. The steering wheel is not our fault. I believe it is faulty. I don't have a problem replacing something that I broke, however this is a boat that is only used on weekends from Memorial Day through Labor Day. It has not been abused. We are not talking about a whole lot of money here, it's the point of it. I explained to them that I am not driving a Kia nor a Chrysler, this is a Crownline, which in my opinion, is like a BMW/Lexus. I own a 2005 Lexus with the same steering wheel, and it has never cracked.
