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Consumer Affairs


Arctic Cat


Consumer Complaints & Reviews

I purchased a TZ1 turbo lxr touring 2011 Arctic Cat at Nelsons Speed Shop in Greenville, Michigan. I loved the sled until I had to drive 5 blocks at 15mph in Kalkaska, Michigan to fuel. The sled overheated in this short time and went into limp mode. After fueling and cooling down the heat exchanger with handfuls of snow, I headed back to the trails same 5 blocks to return to the trail. This time at 25 mph, again by the time I reached the trail, sled overheating. Outside temperature was 22 degrees F and weight on sled two people totaling 285lbs. The 5 blocks were snow covered not dry pavement, the rest of the sleds in the party had no problems.

I called Nelsons and spoke to a gentleman in the service department named Josh. He told me that all the two up cats like mine were having overheating problems. According to their techs, Arctic Cat has no recall or fix to this problem. I asked him if they had a bigger heat exchanger or back off the timing a little. He said it was the kind of snow we were having and that I wasn't romping on it hard enough! This problem turned owning a new Arctic Cat from "wow" to "oh no, hope I don't have to fuel, slow or idle". Wish someone at Nelsons would warn me. I have spent $13,000 for a sled that can't be driven slow for 5 blocks.

I bought a 2011 Arctic Cat 300 in June 2011. The transmission started making noise at 286 miles in October 2011. When the local dealer was trying to diagnose the problem, they blew the centrifugal clutch apart, which they told me and showed me what they did. The clutch was replaced under warranty, however, I told them I wasn't convinced that was what was making the noise. I was correct. After the clutch was replaced, the original problem was still there. They tore the transmission apart and found teeth missing from two gears. Arctic Cat refused to warrant this because they said it was abuse. They couldn't tell me what abuse specifically, just abuse.

I tried to tell them it could also be a manufacturing defect, but they looked at the pictures the dealer sent them and said abuse and it wasn't covered. With some conference calls with the dealer and Arctic Cat, Arctic Cat ended up covering the parts but we had to pay for the labor. I got a call around 12/20/11 that the 4 wheeler was ready to be picked up. However, upon arrival to pick it up, it would not shift into gear correctly and the neutral light was on when it was in gear. They kept the 4 wheeler to make some adjustments. They delivered the 4 wheeler around 12/28/11 and quick test drive, it seemed okay. Now it is 1/16/12, the 4 wheeler has less than 2 miles on it since it was returned from the dealer and it won't shift out of neutral. The dealer came and picked it up today but I think I am getting screwed on this. What can I do?

I bought a new 2009 AC 4-stroke bear cat. Less than a month after owning it the CCU light came on. I took it to the shop and they did nothing. Finally, after the third time in they replaced the CCU. The next year it wouldn't reverse so they replaced the CCU again. Then it started spewing radiator fluid everywhere. Back to the shop. Finally we added a radiator under the seat. The machine continued to spew radiator fluid and over heat. So we added another radiator this time under the hood. Both radiators were done at our expense. After the second radiator was added we drove the machine 5 miles and it over heated and then blew up.

We got a friend to help tow it in and on the way in one of the skis fell off. We had bought an extended warranty on the machine as we could see it would be a problem. They were quick to take our money, but not so quick to shell it out when it is almost destroyed. The machine is still in the shop waiting for them to decide if they are going to honor the warranty or not. I will never buy or recommend an Arctic Cat! This is our 4th year to own the machine and each year it spends more time in the shop than on the trail.

I bought my 2008 700 EFI ATV from Bass Pro Shop with the extended warranty. My ATV rarely gets used except for plowing snow and taking my three kids under 5 for rides (15 mph tops). In the last two months, the rear axles went bad ($250 per axle, plus labor), and immediately after bringing it home, the fuel pump went bad ($582 total with labor). The Bass Pro Service manager said there is no reason the axles should have been bad (the ATV looks brand new), and the service guy from another Artic Cat service place agreed (axles and pump should not be bad).

I was told by the service places to contact Artic Cat, which I did. They only offer six month warranty and the extended was also out. They would not offer any help even though the service places called and said that there was no reason the parts should have been bad! So who do I contact to get something done?

I bought an Arctic Cat ATV in 2007. I have only 1500 miles on it and the oil pump failed and cost me $2100.00 to have the engine rebuilt. If you look on the Arctic Cat forum you will see the 2007 and 08s had bad oil pumps. AC knows this but offered no help. They didn't do a recall or warn their customers. I have copies of all the posts on the internet with customers having the same problem with that engine. Also what makes me think AC knew about this is the part numbers for the oil pump and other engine components have been changed to new part numbers. They are totally ripping people off. I hate to say it, but buy a jap ATVthey are better built. P.S.: My wife has a 2008 AC 400 but Ac put Suzuki engines in those and it should last longer!

I got a 1969 snowmobile and it was bought new. I don't do any maintenance to other than filters and gas. Even when it sits several months a year, I jump on it and start it and go. I think it has a problem now. It's faded from sitting out year long, the seats ripped, and the belts are worn bad it slips when floored and there are cracks in the hood from jumps. Also, one of the skis bent from hitting a tree when I was going through the woods for no reason! I want my money back, but they refuse to return it or fix it unless I pay them. Oh, my God. Really, what is the world coming to? I'm so distraught over this. I think I should sue them and get a new machine for free. After all, I took great care of this machine for years, checked it over good before every ride and never road it over 20 mph and stayed on nice groomed designated trails. It's never been in the rain or snow and was cleaned after every ride.

I have read many of the post and understand your frustrations. My suggestion is to document everything and make a call to your Attorney General. They can be very helpful. That's their job, to help consumers.

I bought a brand new Arctic Cat 700 EFI. Since the beginning I've had nothing but problem after problem with this machine. First I snapped the front drive shaft then broke it again and then the drive shaft was clicking so brought it back in and the front differential was twisted. They just straightened out the tabs. No more than 8 miles after I got it home the front differential broke and actually cracked the casing. The cv shaft snapped. The brake disc bent. Now the latest thing is the rear end is locking up because of something in the tranny and its leaking oil all over. They say they can't do anything other than just fix it every time. I'm getting sick of paying the deductible plus all the parts that the warranty doesn't cover. I've probably paid well over $2000 in deductibles and non covered parts after paying $6400 for a brand new machine!

I have an 2008 Arctic Cat Prowler XTX 700HI.This unit is less than 2 years old and has an extended warranty policy on it good for 24 months from purchas.I noticed my drive belt starting to slip so I purchased a new belt and started to install it myself,when i noticed oil residue around the belt cover.I loaded up my unit and took it back to my selling dealer and dropped it off after explaining what the problem was.I also left the new belt which I had just purchased with my unit because I was told that Arctic Cat would not warranty the belt as part of the repair.The dealership had my unit for 2 weeks,which during this time they told me that the seal that keeps engine oil out of the belt compartment had failed.They told me that they had replaced the seal under warranty and had put on the belt that I bought as requested.

I picked the unit up,took it to my home and prepaired to go for a ride.I had gone only about 2 miles when I noticed the drive belt starting to slip again.I immediatly turned the unit around and headed towards home.As I drove the unit,smoke started pouring out from underneath and up through the engine compartment cover,making it almost impossible for me to operate.However,I continued on my home home,hanging out of the unit as far as I could so that I could breathe,and returned home.Note,there was no one else at my home at this time and other than walk,I had no choice but to drive the unit back home.I immediatly loaded the unit back up on my trailer and took it back to the dealership and dropped it off.The dealership was closed for the weekend and did not reopen until the following Tuesday,which is normal for them.I called the dealership,told them of my problem and was assured a fast and more precise repair would be made.

During the next several weeks,my unit remained at the dealership,waiting on Arctic Cat and Arctic Cat Care to decide what repairs were necessary and who was going to pay for what.I was told that only certain parts where covered and the ones that where not where to be paid for by me.the not covered items totaled over $800.00 plus another new belt.I was very unhappy and was given the phone number to Arctic Cat by the dealership.After my call to Arctic Cat,I was still very dissatisfied but instructed the dealership to make the needed repairs and call me when it was done.This time frame was 8 weeks.After being contacted by the dealership,I returned once again to get my unit.I paid the balance due as requested and returned home.

I rode my unit 2 times in the next week,putting on around 100 miles on it.At the ebd of my second ride,I noticed my belt starting to slip yet again.Same routine,loaded unit,returned to dealership.Was told the seal was leaking again and that they had not a clue what to do next.It is going on 6 weeks again now,and still no repair,I contacted Arctic Cat,requested a buy back or a new replacement unit and was denied any assistance.I was told that the dealership was going to repair my unit at no cost to me this time,but that I should just get it when it is finished and ride it until it breaks down again.Mr. H suggested that maybe I should try to sell it.My responce was"to who"?? I can not in good faith sell this unit to anyone. I certainly won't be able to trust it,and wouldn't expect anyone else to either.I paid $9,900.00 for this unit and am afraid to get it out of site of the house.Can you help me please?

artic cat atv 400 4by4 manual shift. could not get fire took it in about 5 weeks ago. i have called every week for last 3 weeks. today i went to the dealer. the mecanic said he checked all electric and could not find problem. so he called factory and they asked if it was a 400. and they told him to check the fly wheel magnets , he did and the magnets were loose. this sounds to me like a common problem with this atv.

Bought a new 2009 Arctic Cat Touring snowmobile. Next day, rode approximately 3 miles before the temp light came on, boiling noise and smoke from engine and squeal from the gas tank. Back to the dealer. We have ridden the machine 4 times and each time we end up back to the dealer with the problem not being solved. We have pictures and documentations of antifreeze pouring out of the engine. We found on the internet a recall on our machine model that states, Do not sell, operate, or allow anyone to operate the affected snowmobile until the oil inlet pipe is replaced or gas tank spacers are installed and 8 machines have caught on fire. We were sold and rode the machine without our knowledge of this recall.

The procedures had not been performed. How does that make you feel? Even after the procedures have been done, the machine is still boiling antifreeze out. Sent a letter to Arctic Cat with pictures. Their response was "The dealer has taken your unit for test drives and it is functioning as it was designed to". If this is Arctic Cat's design, I would advise anyone not to buy an Arctic Cat. A phone call to Arctic Cat complaint rep told us "they made no lemons". So I guess, we have a new Arctic Cat snowmobile that we can't trust, but it is not a lemon!

I purchase a new 2010 Arctic Cat TZ1 05-DEC-2010. I had intermittent starting problems within a month. Dealer could not reproduce. On 13-FEB-2010, while in Vermont, the entire dashboard went blank and lost the taillight and brake light. I drove back to the truck and left Vermont a day early. I dropped snowmobile off at the dealer. I've written 2 letters to Arctic Cat, but never received any answer. I had to cut 2 trips short in Vermont. As of 13-FEB-2010, snowmobile is only 2.5 months old.

So I purchased a new 2007 Arctic F8 LXR. Never had a problem with it. Was running great for the past few years (I was keeping up with oil/anti freeze/oil etc.) and the belt hasn't had to be replaced. Well, just for safe measure I decided to change the belt. I've changed the belt on this sled more than 5 times, each times as sucked a lot because whoever decided to create that little pressure button was a complete dumb. It took me, my father and my brother to press the thing down hard enough just to get the cover off of the belt to switch it. After applying so much pressure, the stupid thing breaks. I am now in the process of considering to sell this stupid thing to the junkyard, and I pity every Arctic Cat owner that has to deal with this crap.

Purchased a 2009 Arctic Cat TZ1 LXR Touring Sled - brand new from the dealership showroom. Get it loaded on the trailer, arrive at destination - machine won't start. Haul it back to the dealership; entire machine has to be disassembled and engine removed to check/change sparks plugs - and told that it needed a new belt drive. Only drive for less than 5 minutes, and less than 5 kms on the odometer.

I own a 2007 arctic cat F8 LXR snowmobile and the sway bar connecting link to the a-arm keeps breaking (3rd time) and the sway bar is hitting the tie rod. This is on the front suspension of the snowmobile. If the sway bar hits the tierod and breaks it this could cause a lose of steering and posible crash at high speed.

i bought 2009 h2 cruiser 1 january 2009.

its always broke 10kms rad fan fell off -80kms starter quits in winter (7 february 09)-150 kms rear axle oil leaks(14 february) -200KMS PRESTONE LEAks(3 hose clamps)18 february -230kms wont start(2spark plug burnd out 9 july-290kms broken clutch stuck in the woods 80kms from my truck towed the byke -300kms rear axle shaft again 15 july-350kms water pump quits 7october-420kms wont start again 2sparkplug again 4 october-460 kms oil leaks from engine crank seal and clucth shaft stuck in the woods for 3hrs byke wont move oil on drive belt add to pull the byke home with my old polaris -9 november big transmission noise loosen nut in transmission and i still have prestone the same prestone smell from when i bought the byke. i think this byke is no good i cant thrust this byke for a good ryde never been able to do more than 100kms without being broke and towed back.

Manufacturer will not warranty a fuel pump that poses a risk of injury. The machine in question had a defective gas tank. I was sent a replacement, upon removal of the fuel pump the fitting that passes through the tank has a stress fracture & the potential to leak fuel the is under pressure onto the hot exhaust.

I was told that because I did the replacement that I was responsible & should pay $300 for a new pump. I was not told that I was responsible by the dealer if I did the repairs under warranty myself. In fact the dealer is making warranty dollars or my labor time. please let me know if I have any legal action that can be taken.

bought my daughter a snowmobile jacket for christmas, and washed it this last weekend by it's self in cold water like it said and the black color ran into the other colors. would like to have the jacket replaced. We spent close to 160.00 on it. that includes shipping. Contacted the place we got it from and they said they couldn't do anything about it because it was over 30 days.

she won't ware it the way it looks. and with the cost of things these days they should do something about it .It was the only thing she got for christmas.Were not rich people and feel like we got ripped off ,i'am sure this must have happend to other people. I'am 52 years old and never had a problem with washing anything before.

On Thursday, January 3, 2008, I was operating my ARCTIC CAT 2005 Sabercat 700 LX. I started the machine and let it idle for approximately 10 minutes. I depressed the throttle to engage the clutch, and the machine moved forward appropriately. I was heading in a u-shaped pattern when I depressed the throttle again, and the throttle stuck. I was unable to reach the kill switch and narrowly avoided my home's deck. The vehicle continued to accelerate, and I was able to jump off sustaining minor injury. The vehicle crashed into a large pine tree.

On Friday, January 4, 2008, I looked over the vehicle and noticed the throttle cable was still exposed. The throttle cable looks like it malfunctioned and was unable to close. I would appreciate any explanation and or guidance in ascertaining why this mechanical malfunction transpired. The air box is clean and the sabercat has had no other issues. I have additional photos if needed. The vehicle was bought in 06-07. The machine has approximately 2300 miles and was in great condition.

The vehicle sustained major damge. I was lucky and only sustained bumps and bruises. I went to the hospital, via ambulanse, and was checked out ok. I also have photos of the scene prior to moving the vehicle.

My 1998 zr 600 efi snowmobile has 2400 miles and has a electrical problem that cost over 500.00 to fix. This is the first production of this model and I purchaced two snowmobiles in Dec. of 1997. I have read on the internet that there has been alot of people with the same problem. When I looked at the parts list for this snowmobile there were a lot of parts that have been superceeded to another part number.


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