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Cardinal Dodge

Louisville, KY

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Pat of McDaniels, KY, writes:
When we bought a 2000 Dodge Neon on 2/18/00 we asked who had been driving the car because it had 16,000 miles on it and we were told that it was driven by the finance manager and other dealership personnel. We had a vehicle history report printed up for us and that is when we found out that it was owned by a Dollar Rental Company.

We went to Cardinal Dodge on 10/13/00 and talked with Derrick Pittman and he couldn't help us and told us to come back in February when we would have more equity in the car. Since the time that we have purchased the car, it has been in the shop for different things; the latest for an electrical problem. I have not driven the car in last two weeks because it has been at the dealership in Hardinsburg. They cannot find out why the battery is shorting out. They have replaced a module and radio thinking that was the problem. But that has not solved the problem.

I can drive the car if I drive it every day; but if I let it sit just one day, the battery will be dead. The car has been at the dealership for 11 times for different things; two window motors and three times for the electrical problem which they seem unable to repair for some unknown reason.

We put our faith in this dealership (Cardinal Dodge) at the time of purchase and we would like this dealership to help us in resolving this problem. My husband and I have had to miss work or leave work early so that we can get this vehicle to the service department. This has cost us a loss of pay and a BIG inconvenience on our part. The reason we bought a new car was so that we wouldn't have to worry about the car breaking down. But that is exactly what is happening now, we don't know what is going to go wrong next.

We don't know either. It's too bad Pat didn't run that title history before she bought the car. Unless the dealership put its promises in writing (not likely is it?), Pat and her husband are stuck. Salesmen can make up anything they want. Oral promises are virtually never admissable in court, so there's very little recourse.

October 12 2008

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