West Palm Beach KIA

I bought my used car in West Palm Beach Kia. The reason I bought used or new, my credit was zero (0), it was not something I care, but I started a freelance business and needed to use my credit! Why, I feel that Kia has not given me a gift giving me a car on credit. The day I decided to buy the car with my husband, we just went to see possibilities and the first was Kia (although we had heard bad references, we decided to enter). We get absorbed slowly from the seller Ramon (which is very agile to sell and call when you boot the papers, but very unprofessional to answer questions and concerns) all this happened within hours of the evening. The next day when I saw the car was without upholstery, scratched the back, I only sighed and said, "Is used wing next week." I'm accidentally in the back with my nephew, and I lift my pants wet. The trunk is filled with water. Fix and sent it. When I went to check, it was just as wet and attitude of the gentleman who answered.

After they saw me angry, I turned back two hours later and was arranged but quite moist inside and not even cleaned out. (I think it was something minimal that makes a customer feel good, right?) This has only been 20 days. I have not made my first car payment and the light board check already. I took it back and you think they reviewed it? Because they not only put a machine and removed the dashboard light! You believe it, right? I repeat, a revised oil, brakes, oh, something like that makes a customer feel good. But these people make me feel like stupid, not that a car needs a complete revision, especially when the light comes on check. I insist. You think the car wash does your costumer happy? Recognize already that the quality with which they treat their customers is reflected in the street and ask me personally of the Kia brand, I never would give good references for new or used car! I clarify that I suffer from asthma and my car still smells like wet. Ask me who cares about that in there. At first, they treated well the customer, then nobody does anything and those responsible for arrangements only look bad and a sense of entitlement to treat people as if they has to ask for gifts!

West Palm Beach Kia (Florida) advertises on TV constantly that they give credit to everyone who works. If you make $350 a week you drive, we give you $9000 for any trade in. On November 2011, I was approved for a 2012 Kia Soul. I traded my car in and gave $1000 cash down. Approximately one month later I was called by the salesman and was told I had to return the vehicle because the bank refused to process the loan. I verbally explained to the salesman that my credit was not good due to an on-going home foreclosure. He responded to me that all they (the bank) were worried about was my job security/ income. I have financed vehicles prior to this one and have never experienced such an odd way of doing business.

I had to take a day off from work, and when I received my vehicle back it had higher mileage on it. It took more than a week to return my down payment, and no one could provide me with an explanation as to why my loan had not been approved or reneged. I feel that the constant advertising on TV and the radio is false and should be reviewed by someone in the Consumers Affair Department.

The Sorento I purchased brand-new in November 2010 would not start. It was towed to WPB KIA as it was the closest dealership. They tried to tell me it was the battery and then the fuel pump (which was covered under warranty). Then they called and said I would have to pay $700 to repair my car because of diesel fuel in the pump. I told them I didn't believe them and wanted my car out of there and towed to the KIA I purchased it from. They tried to tell me they already installed the fuel pump and were trying to charge me $500 to get my car back.

I got Customer Service on the line, and they caught these guys in a lie over the phone. They finally admitted they had never installed the fuel pump and I didn't owe them any money for it. They gave me countless bad information. They told me I had a used car that I had 30,000 miles on it (I only have 12,000) and that it was my battery, then the fuel pump, then diesel. I dealt with Jt, Sean, and Pablo.

I've already come out of pocket over $216 and have zero resolution. I had to pay $100 to tow it out of there to the dealership I bought my car from and then had to pay WPB KIA a $116 diagnostic fee. KIA Customer Service claims they will refund. We will see.

I made an appointment to bring my Kia in for service at 1 pm. I was told by the assistant manager JT that my car would be ready in about 1 hour and a half. I returned to the service center at 5 pm to find that the car was not nearly ready. I told JT that this was quite an inconvenience. Instead of offering a simple apology, JT raised his voice at me shouting about how busy they were that day. He claimed that he never made a clear statement about when the car would be ready, even though my fiance and I clearly heard him say so. JT was rude and offensive and offered no real apology for our car being over 3 hours late.

This is the first new car I have purchased from Kia and it will be the last if this is what I can expect from your service reps. I can't believe that this employee would go so far as to falsify the events that transpired and then accuse me of being incorrect. I brought the car in to begin with because of a faulty window. The extremely poor customer service was insult added to injury. JT even admitted that service on the car wasn't even started till 330, 1 hour after we were told we could pick it up. Everyone makes mistakes. But when they should, they should at a bare minimum apologize and certainly not antagonize. As a result, I was late for work as I am a registered nurse working the night shift. I was reprimanded and docked pay. And by the way, when I showed up to work late despite the circumstances being out of my control, I still apologized profusely.