Complain about a product or service

Wal-Mart Tire & Lube

Donald of Borden IN (05/14/08)
Bought new tires with Walmart. When I purchased them I had them include rotation and balance free for the future of the tires. I was in accident and paralyzed but am mobile today thanks to good surgeons, but my neck is fused. This will tie in with the rest of my story. I was foolish enough to think that if there were any issues with my tires they would tell me when I come for oil change and rotation and balance every 3000 miles. Now, since I cant bend to look under the truck at my tires, I was told by someone that one of my front tires was getting smooth and these are still pretty new. Maybe back about 3 previous oil changes I even asked a service manager to take a tire depth gauge and check my tires. He reported to me that they were wearing evenly.

So, I asked the service manager, Do you offer alignment here and he said No. I replied, OK so it that why I have a bald tire now and nobody ever told me it was happening. All he said was I am sorry sir. I told him, Well you have the usual 2 hours plus to figure out what you can do about it. I feel the store owes me tires. I am depending on them to report to me about my tires since they rotate and balance them so often. Not to mention that everytime I go in to have service I spend at least 2 hours waiting and I realize thier plans. They do it intentionally so you will buy things in the store while you wait. I was even told that by a competitor that I went to and spoke with for my next tire purchase and oil service.

To end this, the service manager made sure he wasnt around when my vehicle was finished and ready. Now I am stuck with it. Unable to depend on the tires to take my family on the road. Sounds like good terms to get a lawyer maybe. Unsafe for family. 400 dollars for new tires. Vehicle driven once per week so tires are practically brand new.

T.a. of Georgetown TX (05/10/08)
on tues. 5-6-08 i took my wifes car into the pflugerville tx wal-mart during my lunch break to have the oil changed. later that day i was heading home from work and the check engine light came on and my car started smoking whit smoke from the exhaust really bad. (insect fogging truck bad!) i left her car at my work and got a ride home.

the next 2 days i called every mechanic i know to find out what it can be. one told me they might have overfilled my engine oil and to check my fluid levels. i so happened to look over at my radiator tank and noticed the tank was dark rather than light green. (99 saab 9-5. they have clear pressurized tanks with yellow caps) after dipping my finger knuckle deep into the tank i realized the tech at wal-mart put motor oil into my radiator.

after talking to a manager she said she couldnt do anything for me at the store level and that she would have to review the tape with her distric manager and loss prevention manager and definatly without a doubt see him put it in my radiator before a claim would be submitted and even then doesnt mean wal-mart will reimburse me.

i towed my car to the saab dealer and they are looking at it monday. on the way there i had the wrecker stop by walmart and made them take pictures before anyone touched my car. the manager keep making a big deal that there was 20mi on the car and i told her a couple. i told her that it didnt matter if i drove 2mi or 40 miles to my home and back they still put motor oil in my radiator and may have caused serious damage to my vehicle. she said she would get back to me mon. what should i do?

oil change $25.wrecker $52.could be as simple as flushing the radiator multiple times $200? or a new motor and turbo $3000?

Dianne of Greenville MS (05/05/08)
I went to have my normal oil change with Wal-mart on10/10/07, they put the wrong weight of oil in my car. It takes 5w/20w, they put 10w30w. A sales rep. informed me after they had completed the oil change and I notified the manager and he told me that it did not matter. So, I left Wal-mart furious. The next oil change which was in 2/07/08, again, I went back to Wal-mart (stupid me), and this time, they ended up breaking the oil filter housing unit as well as not changing out the O ring.

I took the my 2006 Sonata back to the manager on 2 occasion, the first time after pleading and insisting that the oil change was not done correctly because I had started noticing puddles of oil on the ground; the manager changed the oil and tighten the oil filter after making the comment that they do not change those type of oil filter that I had to have brought it in when it clearly stated on receipt that Oil filter was done. Long story short, I'm out of $540 for lost of usage of vehicle, transportation to pick up vehicle that was towed to nearby dealership since was still under warranty,

The dealership's mechanic stated that the problem was that O ring was not changed and that the housing unit had been broken off. The manager wanted to reimburse me just for the oil change, but I said NO DEAL, he immediately put in a claim with their insurance, but he said that it will not be approved because I should have brought my vehicle to him prior to having someone work on it. Well, I did as a matter of fact 2 times and the second time he took pictures, diagnosed it to be the Oil sensing Unit was broken and pointed me to the Dealership at this point what was I to do.

My vehicle started making rattling sound that luckly was under warranty, due to the oil being so low. I ended up losing 8 hours of loss time from work (160.00), $52,72 for oil filter and oil change, 38.00 for bus ticket to pick up vehicle that was towed some 120 miles to nearest dealership, bumping a ride for 3 weeks that cost me $250. and gas to return which was (52.00)

Roy of Ocean Park, WA (04/26/08)
I pulled into walmart at 5:30 4/19/08 to get my oil changed then I went into store to purchase some stuff. I come back in half hour or so to get my rig and they said it hadn't been done because the drain plug was to tight to come out so they just run it back in and didnt bother to call me.  so I took my truck and left. 

the next morning I took it to a oil can henrys to have the problem fixed.  they said I didn't have a problem. they changed my oil and give me a sunday oregonian to read while I was there.

so I guess I am not complaining I am just letting you know that the wal mart employees have either horrible training or none at all.

Dave of Piedmont SC (04/16/08)
A few years back (at approx 102,000 miles) I purchased 4 tires from Wal-Mart with the Tire Protection Plan (an additional 7.50 per tire). The plan was supposed to give me a 60,000 mile warranty on the tires.

Then today one of the tires goes flat. I inspected the tire and noticed it went flat due to normal wear. All of the 3 other tires are worn also. My car has approx 140,000 miles now. So, I've only had these tires for about 38,000 miles, when the warranty says they are covered for 60,000 miles.

I take the tires to Wal-Mart Tire center (the same one I purchased them from) and the technician tells me the wear is from mis-allignment, so they cannot give me anything for the warranty (I have my warranty receipt). The trouble I have with this is that I had my car alligned at 111,000 miles (about 9,000 miles after I bought the tires from them), and it is obvious that the tires are worn significantly on both sides. The tire that went flat did go flat on the inside, but both sides of all the tires were significantly worn (and not going to make it to 60,000 miles). This is just a convienent excuse to use, so they do not have to honor their warranty. Beware! I will not go to Wal-Mart Auto centers anymore.

I ended up paying $360.00 for a new set of tires, and wasted money on purchasing a protection plan that they wont honor.

Susan of Mountain Grove MO (04/15/08)
My Daughter (a new driver at age 16) and I purchased 4 new tires feb 29 2008, 215/65R15 BW X-TRAC2 at $60.00 each,plus .50 state fee valve stems TR-414 at $1.75 each and also paid $5.00 each for balancing. subtotal was $269.00...TAX1 was $7.41...TAX3 was $10.44 totaling $286.85.

One of the tires wont hold air and she went into the store and had it (supposedly) repaired a few days ago...it still wont hold air, so she took it back in today because she nearly wrecked when it went flat on the highway driving the speed limit of 60mph and was told TOO BAD, YOU DONT HAVE A WORRANTY I was there and don't remember one being offered and presumed that paying almost $300.00 for three inexpensive tires carried at least some form of warrantie. shes now driving on a DONUT tire that is UNSAFE!!!

She nearly wrecked on the highway. We no longer trust WAL MART I have every intentention of contacting an attourney if the matter isn't resolved.

Jesse of Campbell OH (03/09/08)
I took my vehicle (2007 Chrysler 300) into Walmart to get an oil change, it took some time, but with many vehicles I can understand. Now, about 2 months later, my wife tells me she sees an oil spot underneath the car. I went under my vehicle and check it out, and my oil pan nut was so loose it was about to fall off. There was NO oil in my NEW car and it's a lease. If she had not noticed it I'm sure it would have ruined the vehicle, if it hasn't already! I will never go to walmart for a oil change again. I had called them up about it and they said if I had noticed it earlier they would have fixed it but it's been so long (about 2 months & only 1000 miles later) that they can't be sure it was because of their employees.

Donald of Cincinnati OH (03/07/08)
Wal-Mart changed my oil and either put in two much oil or didn't drain it all out, I don't know since I was not in the shop. I took the car back because it was leaking oil. I thought at this time that they just left something loose. As it turned out, it had way too much oil in it. So they drained it out and put the correct amount of oil in the engine. After that they cleaned the engine and watched for leaks. Two techs told me that it was leaking oil at all the seals and head. The manager came and told me he would take care of it. He had me fill out a claims form and send in an estimate, to which I did. The estimate was for over $2000.00 This estimate came from TD Performace which is right across the street from Wal Mart. They faxed the estimate to Sherry Butler.

The next thing I heard was a call from Jack Martin telling me that they were not going to pay a dime to repair the car. That putting too much oil in wouldn't cause this problem. He says that they are not responsible, that they had a video saying it was done correctly. I can't believe this because it would be a camera that took pictures on top of the car and under the car. I know in the man's heart that he knows this is not true. All I was asking WalMart to do is the right thing.

Armando of Negaunee MI (03/07/08)
On 3/3/08 and 3/7/08 I went to the walmart tire lube to have a simple slow leak repaired under the tire warranty that was purchased with the tires at walmart . The service tech said that they had a no service flag on their computer. I requested, politely, to speak with a manager to get a explanation as to why they refused to service my leaky tire. Well, I waited 45 minutes and the assistant manager stated that there was no further documentation as to why they were servicing my tire. I requested that the asst manager provide me with any documentation as to their refusal to service and he refused to do so. So I politely stated that I would return later in the week if I had time.

Then on the 7th, when I once again returned to try to get the tire serviced, I went directly to the customer service to ask for the store manager and spoke with a co manager RON and waited another 45 minutes and the co manager said he also could not find anything as to the exact reason for the do not service flag. I requested that he provide me with anything in writing to document their refusal of warranty service. He stated that he would contact me on my cell with any further information on my warranty, and said that if they would not service the tire, they may refund the amount paid for that. I flatly told him that I am not fishing for a refund and only wish to had a very simple tire service provided.

This whole thing is a bit weird and I am a bit creeped out that I can get no straight answers as to what the exact problem is. I am openly very Jewish and wear a kippa and peots and heard the tire dept service techs making off color comments on my kippa and peots. I always try to give all the benefit of the doubt as to anti-semetic conduct, but this situation is creeping me out a bit. I am a board member on the temple of my local synogog and own and operate 3 companies and do property management for over 100 rental units, so I provide quality customer service 24-7 to my clients. I am shocked at the way walmart is treating me.

Time and trouble getting the run around 2 times with no information forthcoming from walmart. And I personally felt very distressed as to the off hand anti-semetic comments I overheard when I tried to get service on 3/3/08 (very rude).

Johny of Columbus IN (03/03/08)
I took two of my cars to Walmart for an oil change. One of the cars had a hard gear shift due to non driving for 6 weeks and hence I selected the Value package service plan that tops all fluids, vacuums the interior and cleans the windscreen, etc for about $26 each. After the service, next day I open the hood and find the fluids not topped. No washer fluid, Also no Vacuum done or window cleaned. Also gear shift is still hard. I looked at the bill for the charges and find some charges for Battery terminal replacement. I took the car back to Walmart and the technician fills the Transmission fluid and says the windshield washer pan may have a hole and that's why no fluid was there! Anyway, I got the car battery terminal charges reversed and took the car back half satisfied.

Next day I check the other car and find oil is black. So I take it back to Walmart and the manager there says it does not look okay and that the black oil could mean no oil change was done. He gets it done again for free. Also this car also no vacuum inside, no fluids topped even after getting a promise the second time I went and also no windshield wash done. I WILL NOW NEVER TAKE MY CAR TO WALMART FOR SERVICE AGAIN. I DO NOT KNOW HOW MANY TIMES THIS BUNGLING/CHEATING HAS BEEN HAPPENING AS I USED TO TAKE THE CARS ONLY TO WALMART. I do remember that I was dissatisfied one time earlier too. But this time, it's too much.

Mary of Lakeview OH (02/25/08)
Took my 1996 Honda Odyssey in for 2 new tires, so while I had it there decided to have an oil change done. That's where I have always gotten them. I knew that my handicapped child had to go 2 days later for a surgery in Dayton Ohio, about a 2 hr. drive. Left the store on the 17th after oil change. They were super busy that day and it was a long wait. Drove van straight home, about a 1/2 hr. drive, then parked it. Seemed to be fine as usual, never had no trouble with my van and had it for along time. Never took van no where else until 2 days later for my daughter's surgery.

When I came home that day from the hospital, I parked it and the next day there was oil all over the drive where the van was and when started the oil light came on. I was devastated as my daughter was sick and needed to see doctor again. I didn't know what was up with my van and the weather was really bad, deep snow, etc. So the next day I had to borrow another vehicle to take her back to the doc.

The following day I took my van a 1/2 block up to my mechanic to see what was wrong. Sure enough it was Wal-Mart negligence. They had held on to a part behind the oil filter while screwing or unscrewing it with a pair of plyers and messed up the part that they should not have even been touching. The part is called a oil coolant which was 300.00 and some dollars. Then on top of that I had to pay for labor. All together my bill was 700.00 and some dollars for a van that never had anything wrong with it before my oil change at Wal-Mart. I called the Wal-Mart manager and took pictures of all the oil in my drive way and all my receipts in. Now they say anything over $300.00 and I have to fill out a statement and I did. I told them I needed this money back, that I had to miss work and my daughter is still not well and I use that money to help with her care. My van had just been fixed and I hope not to have any other problems due to there negligence. I really hope they call tomorrow and do things right. I really need my van for my daughter's wheelchair.

I have been under a lot of stress do to my daughter's health and the timing of my van breaking down and the amount of money I have spent repairing my vehicle. Also the stress of not knowing if they will make things right.

Donald of Cincinnati OH (02/22/08)
I went to Walmart to have the oil changed, tires rotated, and new window wipers. They did the work, and I left. This was on 2008-02-06 at 10:07. The store number is 3656. Then I started to notice oil in my driveway. I took the car up there to see if something was left loose. They told me nothing was loose, but oil was coming from my oil pan, front and rear seals. I told them that was strange--that it never leaked before they did the oil change. So we went up on top of the lift and raised the hood, and there was oil everywhere. The valve cover was leaking oil, the head gasket was blown; and to top that off, it was all so leaking antifreeze out the back of the head. After the tech checked the oil he replied that it had way too much oil in it. He tried to let some out, but after that attempt he just decided to drain it out. He refilled it and put some stop leak in it. After this he cleaned the engine where it was leaking.

Richard Franie came out who (the manager there) and said that we have to fill out a customer complaint. He also told me to get 3 estimates to fix the car. I spent the rest of the day trying to get estimates. It seems that no one wants to give a free estimate. I found one guy called TD performance. This place is across the street from Walmart. He sent it to the insurance company, and they never return my calls. The guy who is handling the case is Jack Martin. I have called him every day this week. His number is 800-527-0566. ext 20594 My claim number is 5476260.

Maggi of Aurora CO (02/12/08)
They charged me almost double what FORD charges for an oil change. They are closer to me, so I chose them once again. There was ONE car ahead of me in line for oil change. I sat a really long time before anyone came out to take my info. There was ONE car in ONE bay; yet I was told that it would be 2 hours. I said I would wait; and did so IN MY CAR. After 20 minutes; nothing changed, so I did walk in to see what was up. When I came back out; a new arrival (car) was pulled around my car & was in the bay. The car that was in front of me WAS STILL IN FRONT OF ME. That driver was inside shopping I supposed. I went to the workers and asked what was up and was pulled in. The car that was in front of me...still sitting. I was charged almost $40 for a simple oil change; and all that sweeping and checking fluid levels DID NOT HAPPEN. This stuff needs to quit.

Rich of Haddonfield NJ (02/10/08)
On 10-3-07 I purchased two brand new Goodyear tires from Walmart auto dept. I had them mounted and balanced at a total cost of $125.00. On 2-1-08 a nail punctured my right front new tire. I Immediately went to side of road changed tire to spare donut. I then proceeded to Walmart were I purchased the new tire. They told me I didn't purchase roadside hazard warranty. So I asked person in service just to find the hole and plug it and I will pay because I can't ride any farther on a donut. I waited for two hours when a service person came out and told me tire was not fixable because I had ridden on it. I told them the tire was a brand new goodyear so how could it not be fixable. I said the tire must be defective if it can't be fixed after one flat and I would like a new tire covered under warranty on receipt.

TheService manager said he didn't have to give me another tire because I rode on it. I explained to him I rode from right lane to shoulder when it blew out. He proceeded to say it was my fault. I asked to see the store manager and an assistant manager (Dave) came out. I stated my case to him and he proceeded to tell me and I quote, "tire is not made to withstand puncture." I'm sure goodyear would like to hear what walmart is saying about their tires to customers. Dave then stated alll warranties were void when tire was purchased. Dave then threatened to have me thrown out of the store. Then 30 minutes later another manager came out, Terri Schloendorn, and said they didn't have to replace tire and threatened me with calling the police to have me removed fom store because I said I wouldn't leave without my tire being fixed. I asked for their names and Terri and dave started laughing at me! Police came and made me leave the store. I had to drive another 120 miles to work and back on the spare donut which is very dangerous. Do I have any recourse against these individuals and store? Please help!

Mylissa of Loveland CO (01/23/08)
Visited Loveland Wal Mart store #0953 on 1/23/08 to purchase 2 new tires and have a 15 pt oil change done on my car. I was charged for the disposal of 4 tires when only 2 were left. My car was not vacuumed (the floor mats and the floor were not even touched!). Road hazard was put onto my tires without my knowledge or request. I was not told my battery had failed and that they recommended replacement, rather I learned it from a small slip of paper on my dash as I drove away. I was not told that there was a problem with my brake lights (A VERY REAL SAFETY ISSUE WITH A 1YR OLD AND 3 YEAR OLD IN THE BACK SEAT!). Instead my husband pointed it out to me on our receipt. I am very unhappy with my experience. I paid $200.00 cash on this visit and feel like I received very poor service and essentially ripped off.

Kevin of Parker CO (01/22/08)
I brought my vehicle in for an oil change on 1/15/2008. On 1/21/08, I went to use my windshield washer and found that it was frozen solid. I called the auto service department and one of the service advisors told me they had run out of regular fluid so they had used a concentrate off the shelves and it was likely that the person who mixed it added too much water. She told me to bring it in to thaw the system out. I brought it in and they thawed it out (It was 10 degress outside). Unfortunately, the service advisor who was helping me, left for the day while they were still working on the vehicle. A few minutes later I noticed that the vehilce was no longer inside the shop. I approached the other service advisor on-duty, Mark, who informed me that they had thawed the system, but they did not remove the weak solution and that I should do this as soon as I get home. He somehow thought it was my responsibility. He also seemed to think that water does not refreeze once it has been thawed. I demanded to speak to a store manager, who quickly grabbed a siphon pump and gave it to the service tech. The service tech pumped the tank and had it refilled in less than 10 minutes. While waiting, I overheard Mark, the services clerk, loudly telling everyone in his sight that this was somehow my fault because they had nobody else complaining. He thinks everyone brings their cars in for an oil change with the washer fluid almost on empty and that their service people all mix washer fluid exactly the same. I had been pretty happy with their service, but I am now very skepticle and probably will not return because of the attitude of Mark.

Fortunatly, it does not appear that there have been any damages. This could have caused severel hundred dollars worth of damages had the weather been much colder. Or worse, it could have caused an accident had I hit the butten expecting my windshield to wash, but ended up with winter smear.

Juanita of Canton GA (01/05/08)
On 2/2/07 I purchased 4 new tires, after about 2 months I began to hear a scraping noise, knowing this was not usual I decided to take my car in to have a mechanic listen to it, he checked the engine transmission and other parts of the car. There was not a problem. I kept hearing the noise and kept taking it into different places to have issue checked, but nothing was found. I finally had to take my car in for break issues on 1/5/08 and found out that I had to replace my back breaks and roaters. At this point the person working on my car pointed out to me that when I bought my new tires Wal-mart placed 3 correct tires and one incorrect tire on my car, this caused my back tire break roaters to become damaged. I went back to Wal-mart to have this corrected but have yet seen any results. I will be going 1/8/07 into the Wal-mart store to see if the manager will correct my issue and re-emburse me for the damaged breaks.

I had to pay $450.00 to repair damages to the back break system.

James of Pearland TX (01/03/08)
I am a small business owner that runs 3 trucks in the Hotshot Business. We have taken our trucks to Walmart Lube and Oil for over 2 years and our service is done at least once a month. Recently (right before an oil change was due) the oil filter came off the truck and my 5.9 cummings engine froze up and now it's trash. We went through the process and Karen informed me on the phone due to the miles in between that they were not responsible. I faxed them all the copies from the past 5 months of their work, but they are refusing to pay. Over the past month we have taken the truck back to Walmart due to a leak around the oil filter, they fixed it and replaced the oil, they offered us 2 free oil changes for this issue. What can I do?

To replace the engine with 113,000 miles will run about 5-6 thousand dollars and while this truck sits it is costing me $350 a day.

Angela of Missouri City TX (01/03/08)
I took our Mazda 3 into a Walmart to get an oil change. Two days later we noticed some oil leaking so we immediately took in the car. They discovered that the screw threads hadn't lined up properly and it was resulting in a leak. Seemingly simple problem resolved. My husband drives off and within 1/4 mile, the car starts sputtering and black smoke coming out exhaust. He takes it back and they have no idea. So we fill out the claim form and have it towed to the dealership. Apparently Walmart topped off the oil after discovering the unsecure screw, without checking the current oil level. The dealership drained 7-1/2 qts of oil and the car takes 6. This caused the engine to hydro-lock and it now has to be recalibrated AND I still need an oil change. I don't know the final cost yet or whether Walmart will reimburse us, but I will never go back there.

Christopher of Sullivan MO (01/03/08)
Goodyear tire recalled the Douglas xtra-trac tire. I have been there twice to get the tires replaced. The response I get is we just don't have any . I asked if there is similar tire to put on and they say no. How is it with a recall on a tire (Which is an important safety issue) can they not just put any other tire of the same size on or purchase more 14 inch tires from any other maker and bill Goodyear?

I really don't have any damage, but I do have to use my gas to see if they will replace. I realize I could call, but my wife went there last night and they said the would replace the front 2. They did not do anything but look at the tires to see if they were on recall.

Tony of Raleigh NC (12/31/07)
We always brought our 2001 GMC Yukon to Walmart tire and lube for oil changes. I was told to wait around or shop the store, as our vehicle was a few down the list. About an hour later, I checked back, and the oil change was done. However, nobody could seem to find our keys! Nobody had an answer, nor a remedy. Finally, some kid walks out and explains that the guy that did the oil change has the keys and left the store to go on his lunch break. Ridiculous. Their solution: wait around until he got back. My issue here: First or all, this little incident made me unable to leave the Wal-mart store with MY vehicle. Second, what if the employee was out making copies of our key? It's not as if they all didn't have access to our personal information on their database or even on my registration in the glove box.

Thoughts like these scare me to death. Finally, after much persistence, we were able to get a manager out. He rudely apologized, and asked us to wait until the technician came back from lunch. When he did finally return with our keys, the manager threw in a free oil change for our next visit...yeah right, like I'm coming back for this. Anyway, my concern is not about getting a discount or free services. My $32,000 vehicle's security can be compromised; and in this day and age, you gotta worry about stuff like this. Fool me once, shame on you. Fool me twice, shame on me. Never again.

Cory of Fairbanks AK (12/30/07)
While paying for the oil change on my Nissan Pathfinder, I was told after the oil change that by going to a lighter weight of oil that 'the ticking the lifters were making would go away and correct itself' after the oil change. I trusted their judgment and drove the vehicle home.

I continued driving it, and the engine stopped two days later on Christmas Day when I was returning to work from my lunch break. I am a single mom and work full time. I trusted their judgment for this.

William of New Orleans LA (12/27/07)
I brought my manual transmission car in for an oil change. Rather than wander around the store, I decided to wait in the automotive department. I heard what sounded like my car's engine being run up to high speed, so I walked to the window to see what was happening. A technician was trying to get my car to move. He would rev up the engine and then clumsily drop the clutch and stall. He repeated this three or four times before getting the car to lurch into the work bay. Other technicians and the manager stood by smiling and watching as their coworker tried to teach himself how to drive a shift, using my car. I paid and left, and resolved to never again use a Wal-Mart for an oil change.

Unknown damage to my clutch plate. This happened in 2005.

Raimo of Fitchburg MA (12/09/07)
12-8-07 I went to Wal-mart for an oil change, trusting them to perform a professional job. Upon closer inspection the following morning, I noticed oil all over the fender on the outside, and residual oil spilled in many different areas of the engine compartment as well. I have pictures of the incidental damage, if you are interested in seeing the very low quality of Wal-mart service techs job performance.

My '06 Forerunner which has a value of $35+K is not a clunker by any means. The techs at Wal-mart seem to think its ok to just leave residual oil all over it, including the fender on the outside, not to mention all over the interior of the engine compartment. I am very dissatisfied, with the unprofessional service which I received from the Lunenburg,mass. Wal-mart lube and oil service center.

Robert of Leesville SC (12/04/07)
The associates in the oil change dept. were playing jokes on one another and disregarding me. The associates in the electronic dept. were not knowledgable about the HDTVs and could not answer the simplest questions! The asst. mgr. was nice, but very uninformed. The whole experience was a travesty.

John of Bellevue NE (11/23/07)
During an oil change, Walmart replaced oil plug with wrong (another?) plug--stripping out the oil pan and plug.  It resulted in an oil leak.

Kimberly of Perrysburg NY (11/22/07)
I went in to Walmart to get four snow tires mounted. When I returned home I noticed that the bead on one of my BRAND NEW tires was stripped, and the center of the hub was cracked. The tire had less than three months on it and had never been off the wheel before. It was one of a set and cost $78. The hub can't be repaired and will cost $60 to replace. When I called I was told I needed to talk to the manager; but he was not there, and he would not return calls so I would have to try again. I was told the same thing the next day. The next day I asked to speak to the store manager and was told he was not available. I was told NO manager was on duty that day. They always have a manager on duty. I'm getting the royal run around and I'm afraid that they will keep putting me off until so much time has passed that they will say they are not responsible. Who can I contact?

The new tire and hub will cost me $138 plus tax to replace.

Katalin of Uxbridge, Ontario OH (11/09/07)
I ordered an oil change, specifically asked if they do diesel cars, and the price. Originally they gave me half an hour waiting, but many hours of waiting, as it turned out, they have put the wrong oil to my car. Again, waiting...about three hours later when they have finished finally, I asked if everything is OK and everything is put back the way it was supposed to go. The meachanics ensured me, and gave me a 15 dollar discount (again, at leat 20 min waiting, till the able lady at the front desk finally cleared the bill).

However, soon after starting on the highway, there was a strange noise, and surely enough, when we pulled over, we could see the bottom shield came off (was not put back properly, and got bent). We could not continue going, called the store, and they came to the place in an hour, and spent another hour fixing it: using plastic ties, tied up the shield. Screws lost. It cost me nearly five hours to have a destroyed shield.

Thomas of Vevay IN (11/03/07)
We have been doing business in the Walmart auto dept. in Madison for many years.  Service has changed there. Recently my wife took our car for the full service oil change, and right after she noticed a tire that looked low. It was checked and only had 20 pounds of air. Also the fluids were not checked. No new window washer was added--and it was out.

We are seriously thinking of having our oil changes done somewhere else from now on. Walmart seems so untrustworthy.

Joanne of Frederick MD (11/01/07)
I called Walmart today to see if the tire dept. had 4 tires that I received a quote on 10/31/07. Operator tried to connect with dept. No answer...paged multiple times...no answer...tried manager...no answer. It takes me 15-20 minutes to drive to the store and was trying to save time and gas if they didn't have the tires in stock. They could order them, and an appt could be set up. Have seen in recent times a lack of staff throughout store.

Paul of Boulder City NV (10/30/07)
I had my oil changed on my Motor Home-Diesel at Walmart. While traveling on an RV trip, the oil filter backed off the engine block, causing us to lose most of the engine oil which caused extreme over heating. After road service, we found the next available Walmart where we had our engine serviced again, new oil and filter. The service attendant showed and gave us the reason for the problem. The old oil filter gasket was not removed from the block before the new oil filter was installed. We were given the old gasket and old oil filter and instructed to return to the Walmart in Las Vegas and file a claim, which we did.

The repair is done, the bill is $8,520.00 and CMI Insurance which represents Walmart, refuses to pay. Nevada Valve Train, on Betty Lane in Las Vegas is where it was repaired (702-643-8065).

Motor Home repair needs to be paid for in full before it can be released. I am a disabled Viet Nam Veteran on a limited income and cannot afford to pay the repair bill, and now it is accumulating storage fees.

Michael of Columbia MO (10/27/07)
On 10/23/2007 I took my wife's 2006 Scion xa to Walmart for an oil change. Today (10/27/2007) my wife was driving and she heard a loud noise. She said it sounded like something hit her car. She said a few seconds later the check oil light and the engine maintenance light come on. My wife was approximately 5 blocks away from our house, the car was still running and she was nervous and continued to drive to our drive way. She come inside and told me what had happened. I went outside and opened the hood I then checked the oil. The dipstick showed no reading,

At this time I observed oil covering the front part of the engine compartment. My wife then called Walmart and told them what had just happened. Walmart sent two employees out right after the phone call. While we were waiting for them to show up my wife decided to walk up the street were she had heard the big noise. She returned about ten minutes later with an oil filter. The oil filter had fallen off!

The oil filter was a Fram PH7317 Pro. I looked it up on the internet and found out that this is the wrong oil filter for our car. The filter that was supposed to have been installed is a Fram PH4967. A few minutes later the two employees from Walmart showed up. I showed them the filter and let them know what I had found out on-line about the oil filter. They didnt say anything. The guy that appeared to be in charge just gave me a quick nod.

The whole time that they were at my house they did not say a word about what had happened. They asked if I had anything to put the oil in, they said that while they are here they will just change the oil again. I got an empty oil change container out of my truck to let them use. I was observing them doing this. The Walmart employee removed the oil drain plug. I didnt see any oil come out. I asked the Walmart employee if there was any oil. He stated very little. I checked my oil container and it has about a half a cup of oil in it.

He then put the oil drain plug back in and put the correct oil filter on. When they were replacing my oil the first thing they put in was a container of a Slick 50 product and then the oil. After that we took it for a drive, the engine sounds louder now but didnt appear to have any loss of power. (we just drove around the block once) I saved the oil filter that had fallen off.

I am concerned that this incident has caused damage to our car and I dont know if the Slick 50 product they put in my car is masking a bigger problem. I also have the receipt of the oil change and it states that I was charged for a PH4967 oil filter. They installed a PH7317. This car is rated as being the most reliable sub-compact car (2006).

Charles of Oakdale IL (10/14/07)
On 10/6/07 I took my daughters car in for oil change, lube job and tires rotated and balanced. I was told by one of your expert technicians that he could'nt rotate the tires. I asked him why not, he snapped back because there worn out. Now the front tires were getting close to needing replacing, but they still had some useable thread left, thus the hole idea of rotating the front tire to the back. Then I asked about the back tires, he said they were shot too, the thread was all wavy.

I asked about the warranty cause the tires which I bought from the same store only had 30,000 miles on them and they were rated at 60,000 miles. He says there's no warranty if there's mechanical wear. BS. He claims that the front end is out of alignment. How does he know this, did he check the alignment, no. He says that the uneven wear on the back tires was from bad shocks.

Now I've been around a long time and I've never heard that excuse for that type of wear pattern. I've seen it on new vehicals and the cause has always been the same TIRE FAILURE.

C of New York NY (10/05/07)
I went to Wal-Mart to have an oil change and air filter change. They had a new technician working on my vehicle. The service was performed and I left. After driving for about less than an hour I heard a shaking in the engine compartment. After examining it I noticed that the clamp that holds the air filter compartment was loose and the plastic piece that holds the screw was broken.

I went to the store the following week and asked to speak with a manager. The manager, I am not sure of his training or his ability to examine and make a ruling on my vehicle, stated that Wal-Mart was not at fault and that I must have broken it myself.

After arguing with him he filed a complaint with the store insurance company and they called me to ask what happened. They never looked at my car and made a ruling in the favor of the store.

According to them, the store manager told them that they were not responsible for it for the following reasons: 1. the engine heat caused it to break 2. they think that the chain of custody of the car was faulty so someone else could have done it and they feel I am trying to blame them 3. the check engine light would have come on if they broke it, mind you that check engine light is not on, has never come on and it is still broken 4. vibrations caused it to break I did not ask for anything other than that they replace the screw and clamp the air filter house back in place. They flat out refused and claimed that I am the one at fault. I also believe that they fired the technician that worked on my car.

When I went back to the store the first technician I saw remembered me and apologized for the incident. After the manager showed up they all changed and started to blame me. All I want if for my housing unit to be fixed. That is it. Nothing more.

Robert Of Marion TX (10/01/07)
I took my truck in for oil change and a tire rotation, my room mate brought his car as well.We went in to look around until the truck/car were ready. I went to check on the status they said both were ready but they forgot to do the tire rotation.

The cashier said she would let them know and have it done,as I was about to leave I noticed that my hood looked like someone slammed it down with something under it.I informed the cashier and she called a manager 20 mins later so called manager showed up looked at the truck hood, he said he would look at the video and bring me an incident report to fill out,15 minutes later the so called manager came back and said he did not see anything,(i was not allowed to see the video)he said its up to claims but he did not see a problem. My room mate spotted it off as soon as he walked outside. I know have to wait until there claims person contacts me back.

The drivers side of the hood now sticks up higher then the fender.

Maggie of Irving TX (09/27/07)
On 08-26-07, I dropped off my Subaru Outback at the Auto Dept for an oil change. The tech informed me that if an air filter was needed, would I agree, for a fee, and I said yes. When my instore shopping was done, I returned to pay for all of my items and the oil change. I paid $130.70 and did notice that $7.46 was charged for the air filter. I proceeded to my car and drove away but the more I drove the more a huffing/gushing air noise was coming from my car.

Upon arriving at home my husband opened the hood and noticed the sloppy and lazy way the techs had done the job. The air filter was shoved in crookedly into the casing which then broke off a chunk of the air filter's rubber sealant. Then the casing was broken along with one of the clamps that holds the air filter in place.

So my husband went back to the store with my receipt and was met by a rude and condescending Dept Mgr and her two techs, who vehemently denied they had ever replaced an air filter because they didn't do air filters! My husband then told her then to look at her own receipt and she kept arguing and denying the whole incident and that we had had it done somewhere else! I am livid with anger at these rude and unprofessional people that should have their licenses revoked!

I was so mad that I called their Corporate Offices in Arkansas on 09-07-07 and have yet to receive a call from them! So, I've gone on the web and have done a Formal Customer Complaint via their Contact Us link and see what excuse they come up with. I've demanded an apology and reply with compensations needed to repair my Subaru Outback. Let's hope and pray for a miracle!

Robert of Fort Smith AR (09/23/07)
I know that this most likely will not be posted and I am fine with that. I just wanted to let people know that Walmart is a mass market company with under paid, under staffed, under qualified, unorganized workers in a lot of places and the workers deal with a large array of problems. Having worked for them and having many people try to blame they vehicle problems on Walmart to get there vehicle fixed for free. Because they are either to cheap or to broke to keep their vehicle in good operating order or buying junkers.

What most people do not tell you when they tell you about their vehicle problems is that they don't do it often enough or knew that they had a problem in the first place. They put it on the paper work that there is something wrong with the vehicle P.T.S. (pier to service) Some people will change there oil on their own at home to and mess the vehicle up and bring it to Walmart and then blame them. I have seen this for myself and had it admitted to me that they had someone else look at the car to change the oil but they couldn't do it. So they brought it to Walmart. So people will then try to make Walmart pay for their mistake.

And on a daily basis I have people that bring batteries in and say it has to be the battery but running the high dollar testing machines on it they still blame the battery and it couldn't be their vehicle and it has to be it. The people at the register doesn't care if it is good or bad. But we have to follow the policies that if the battery is good then we can not do anything for them.

Most cars need a expensive battery and people now of days being cheap as they are will want to get a 1 year battery that is not made for they vehicle and then blame walmart when it messes up their vehicle or doesn't work.

90% of everyone that comes into Walmart's Tire Lube and Express don't think about others. You will not be getting in and out in 20 minutes or less. They are not the only person waiting to be helped.

If you come in on a weekend or the first of the month you will not get out in less than a few hours unless you got very lucky. Walmart is not always to blame but sometimes they are.

Remember that the people working on the vehicles are under paid and paid by the hour. They have no reason to hurry up. If they do hurry up and they mess something up you will be there even longer. If you want to be rude to the people trying to work on the vehicle. Then do you think they will be nice to you? If you buy a junker or do not maintain your vehicle expect problems from it.

Chandra And Anthony of Philadelphia PA (09/20/07)
Went for an oil change. Cost me $50.00. Returned to vehicle and found drivers side window down and stuck. Tech forced window down and said he was not responsible for it. Upon inspection found that the transmission fluid was not checked and replaced (included in service plan). When questioned the tech claimed the fluid level was fine. It was not. It was one and a half quarts low, had I left thinking my fluid levels were fine, my transmission would have been blown, I specifically asked about the fluid because the truck was jerking all that morning. The tech stated that it was leaking a little but the levels were fine. I complained to the co-manager, she insisted the manager was not in. She got the tech to replace the fluid, had to watch him because he was about to put the wrong transmission fluid in my truck. It was clearly written on the container that it was for ford cars, I have a dodge truck. Meanwhile it is two days later and my vehicle is parked outside my door with a plastic bag covering my window, I can't drive it because I will get a ticket for obstructed view. I have called the claims department four times and left messages with the claims manager, she has not returned my calls. I am afraid that someone is going to break in or steal my vehicle. This is day four. No one has answered any of my calls.

Eric of Pleasanton CA (09/19/07)
Prior to 1 pm on the afternoon of Saturday the 11th of August we dropped our car off for an oil change. It took us nearly 20 minutes to find an agent to check in our car because they were closing early due to low staffing. Reluctantly the agent checked in our car and informed us that we would be the last car of the day. There were three cars ahead of us and we were informed that there would be a two and half hour wait for the oil change.

Instead of going elsewhere we decided to tough it out. We spent 45 minutes at a nearby restaurant as well as over an hour walking around the store looking at merchandise we had no interest in purchasing. When the time had elapsed we went back to the auto center. There was no one there to check us out. After 30 minutes of speaking with people who barely understood what we were talking about, we found someone who told us that our car had been ready for 40 minutes. We paid for the over priced service and got to the car.

Our 99 Pontiac Grand Am SE has a safety feature that tells us when the oil needs to be changed. There is a reset button under the oil filter that will count the mileage and click when time to change the oil again. This was either not reset or the oil was actually not changed. I have given them the benefit of a doubt that the oil was changed. I did however pay for full service and was shocked to find that no fluids were filled, our brakes were not checked, nor was our air filter. The car was not vacuumed. I also discovered through checking myself that our tires were under inflated by nearly 50% which does not happen unless the air is let out.

I was forced to make sure all was well by taking the car back to another service center and paying an additional $40 to change the oil correctly nearly 1,500 miles after the initial change. I inflated all four tires to the designated level and then had our tire shop rotate them. After the second oil change and tire rotation the car went back to normal working order. I will never go back to any WalMart for auto service. I can not trust the poor employees to do the job they are paid poorly to do.

Sandra of Romance AR (09/13/07)
we had our oil changed there approx 4 months ago. as of last week, our car will not run because it won't hold oil. we had mechanics look at it, and they said that when walmart changed it last time, they cracked the housing next to the filter. as time went on and as the engine continued to heat up, the crack worstened to the point that it won't hold oil. we spoke with the store, they came to my house, took pictures and sent it in to their adjusters who said too much time had lapsed, we can't prove it was them so sorry.

the crack is directly next to the filter, it would not have happened unless it was by the person who changed the oil last. so, we are the owners of a 2006 dodge minivan that won't run, and they refuse to take responsibility for their actions.

a 2006 car that is now non-functioning because of a mistake made by walmart service technician.s

Colleen of Caldwell ID (09/03/07)
Had a new car, it was always serviced at Walmart, every 3000 miles. Had all records for proof. Started having problems, took car into dealership. Was told that whoever had serviced it had forgot to put the clips on a cover. Went back to Walmart who denies any responsibility and says it can't be proven. Cost to fix problem was over $150. Won't be going back to WalMart.

Car in shop and a bill of $150 for damage caused by WalMart and their failure to make things right.

Edward of Cocoa FL (06/20/07)

I have a Ford Camper Van that I’ve had serviced at Wal-Mart. Now their price has increased to $44.00 for an oil change. This van is no different than a ¾ ton truck, yet Wal-Mart is sticking it to me.

Michelle of Rex GA (06/20/07)

On 2/11/07, my 13 yr. old daughter and I had a near accident after my car stalled on one of the busiest highways in the Atlanta area. I called AAA and a tow truck was dispatched. It was about 11:30 PM. About 20 minutes later a truck was dispatched. I had my car towed to a local mechanic shop. The next morning I received a call from the mechanic and he stated he had some bad news, he said my car was starved for oil and as a result my engine was gone.

I explained I had an oil change at Wal-Mart Tire & Lube a little over a week ago and I could not see my car not having any oil in such a short period. He informed me that I should notify Wal-Mart immediately. I contacted Wal-Mart and explained my situation and the fact that I had just had an oil change and a tire rotation completed at their store. I was contacted the following day by CMI and asked where my car could be inspected. I was informed that I would have to have my mechanic break down the engine. I questioned who would pay for this and CMI stated, Wal-Mart would cover the cost once a determination was made.

I also had to rent a vehicle. I received a call a day or so later stating that CMI had completed their investigation and it indicated that Wal-Mart was not responsible for my loss. Frustrated, I began to research Wal-Mart Tire and Lube Centers and was shocked to learn of the tremendous history Wal-Mart has with cases just like mine with their Tire & Lube departments across this country.

I have learned that the engine for my car is a rather costly (5000.00), because the Axiom is not a common car. I have incurred expenses from simply have the engine broken down to rental fees to loss days of work just to name a few. I have not been able to afford the cost to have my engine replaced even at this time.

To date I have paid: *463.00-engine break down *40.00-additional mileage for tow truck * 1500.00-rental car fees * 500.00- loss time @ work * 1500.00-replacement vehicle And I am still paying finance charges on my vehicle as it sits in my garage.

Michael of Sandy UT (06/15/07)

I have taken my 2005 Tahoe to Wal-Mart for oil and lube service since it was new. I decided to change the oil myself for the first time and discovered three grease fittings on the steering that have never been greased.

Crystal of Dublin VA (05/26/07)

My husband and I took our 2003 Pontiac Sunfire to get an oil change. We were told that it would be 30-45 minutes. An hour later, my husband got up to look in the work area. Our car was lifted on the risers. My husband asked the man behind the counter how much longer it would be. He was told 'a few more minutes'. Our car was still on the lift. Four employees returned from lunch. The man behind the counter seen that we were irritated and said he would check us out, they were done with our car. We checked out, I looked at the receipt. It was not ours, and our car was still in the bay.

My husband pointed out the error, and then one of the mechanics that I had just seen returning from lunch came to advise us that the previous people that changed the oil in our car (which was ANOTHER Wal-Mart) had put our air filter in wrong and the oil cap was broken. We have had NO oil leak or engine problems to substantiate this.

They told us that they were calling around for a part to repair. Finally, after being there for 4 hours, we were told that the part would not be in until Tuesday (Mem. Day weekend) and they would reimburse us for a rental. My husband refused to pay for this, and by this time, it was near 4 on a Saturday and Wal-Mart claimed that they could not find a place that was open.

We are stuck without a vehicle on Memorial Day weekend. My husband has no way to work, and I am not even sure that they are authorized to make this sort of vehicle repair.

David of Pasco, WA (05/03/07)
After changing the oil in my new Dodge diesel truck, the attendant pulled the truck out of the stall, made a u-turn and damaged my truck.  He hit the right side of the truck, the right tire and rim at about 15 mph.

Wal-mart's insurance is refusing to pay for the full amount of the body repair because it is a "used" truck.  It is 2 months old, with 3K miles!

They say they will pro-rate payment for all parts used to fix it.  They will not pay for the tire, that has sidewall damage or the rim that is cracked since the truck is "used" and they might not have caused the damage!  They claim the truck struck the pole while "parking at a very slow speed".  Actually the truck was being driven to the front of the building.

I had $3200 worth of body damage, $1600 for rims (I could not replace just one rim), $300 for a tire, $280 for a rental car and way too much of my time.

Donna of Salisbury NC (04/14/07)
Took my car to Wal-Mart for an oil change. Started home and my car stop several times. The last time my car shook and the oil light came on. I stop and looked under the hood, there was smoked comming from the place you pour the oil in and there was no oil on the dip stick.

I called Wal-Mart and told them I was only about 3 miles away and my car stalled and had no oil in it. The manger of TLE came out with 3 employee to check it out. they all decided that there was no oil filter on it. THey decided to have my car towed to the Honda dealership to have it checked out. Plus they would review the video tape of the mechanic working on my car and let me know.

They have provided a rental car for me for 2 weeks. I did not have any trouble with my car before I took it to them. I have 201 thousand miles on it but still I had no trouble.

Jeremy of Erie PA (04/07/07)

Went to Wal-Mart car service to have them mount and balance some tires and rims I just bought. First of all, the machine placed four groove marks on my new rims, which cost me $526.00 for the set. Second, they were afraid to take the center caps off the rims. I end up entering the service area with my dress shirt and pants on and taking them off. Third, they told me that they couldn't place the tires on my vehicle because they were not the proper size for this vehicle. They acted like nothing was wrong and charged me full price. I didn't want to cause a scene so I paid it and left.

Shari of Elkhorn WI (03/26/07)
My 2004 Chevy Malibu needed the usual oil changed which was alwayds done at local Walwmart Store. Took it here on 03/18/07 at Walmart Store in Delavan, WI. Next day, 03/19/07, car overheated. Took car to dealership. Said Walmart did something and radiator cap missing (seal broken). Cost to repair - $1,800. Took car to nearby car repair shop for second estimate. They said the same thing. Would do the work for $1,100. Had to have vehicle repaired. Was without a vehicle for 1 week.

Now Walmart says they did not do anything to my car. They have video tape of the work being done but I cannot see it. They said nothing was touched and they are not responsible for damage. Will submit to insurance company. I know nothing will be done. Went on the internet and found many complaints against Walmart Stores lube centers all over the United States. People with same situations. Had to go to small claims court. Not everyone can do that. This needs to stop now. Walmart is getting away with damaging people's vehicles.

Cost to repair vehicle $1,100 which I had to pay out of my pocket.

Lynn of Trafford PA (03/18/07)
At the end of December I took my car to Wal-Mart to have tires put on and while it was there had the oil changed as well. To my knowledge there has been no one under the hood since the oil change at Wal-Mart. It is now 2 months later and my brake peddle goes all the way to the floor for it to stop. I took it to a local repair shop to have the brakes looked at. Well, they come to find that there is motor oil where the brake fluid goes. As a result the entire brake system has to be replaced. The damage to my brake system is not the result of normal wear and tear.

The first estimate was $2,500 until he realized I had ABS Brakes then the repair went to $5,000. I called Wal-Mart and they asked me to fax the information to them and they would have someone get back to me. They didn't see where it could have been their fault since anyone could have been under the hood. I suspect that when they checked all the fluids (as they do when you get an oil change) the brake fluid was low and they topped it off. . . with motor oil.

Patrici of Jasper HI (03/16/07)
I was checking out and the woman at the register asked me if I was racist. She is African American, I am caucasion. I was driving my husband's truck and he has confederate flag stickers on the back. She said the person who was servicing my truck wanted to know who I was. There were other costomers behind me as well as my children. I feel it was extremely unprofessional behavior.

Stephanie of Tulsa OK (01/29/07)
Service was exceptionally low when I needed to purchase a tire. Many of the Tire & Lube employees were simply walking around and not working yet I had to wait 3 hours for a tire to be put on my vehicle.

Malynda of Tuttle OK (01/16/07)
I had my oil changed on 01-19-2007 which included fluid checks. Right after we had a winter storm which was expected. But they must have put water in my windshield wipers, because the whole system is now froze. Which is a real hazard, since the roads are a mess and all cars are throwing crud all over. I now have no way to clear my windshield, because the fluid that Wal Mart put in my windshield wiper fluid is all frozen. I checked their cheepest fluid and it is suppose to protect to 0 degrees, and it has only been down to 8 and the lowest. When I asked them about it they got real smart mouthed. I was upset and told them thank you for the favor that they charged me for, and one of them said I was welcome!!! I sure don't appreciate being treated this way, when I paid for the service of the oil change and trusted them to do a good job!! Well obviously that trust was unfounded!

Donna of Rockport TX (01/05/07)

On December 29th, 2006, my husband's truck had a flat tire, so he took the tire to the local Wal-Mart for repair. A young employee had great difficulty getting the tire off the rim on the machine and after several attempts, he summoned another young employee over to help him. They then resorted to force it off, using a tire tool. They fixed the flat, which had a leaky valve stem.

When they tried to balance the tire/rim, they were unable to. I was then told that my rim was cracked. I told them it was not cracked when it arrived. The crack is 4 inches long and very visible. We would have seen the crack had it been there when we took the rim in to Wal-Mart.

I returned early the next morning and the manager turned the claim in, but it was denied because the rim was “already cracked“. I went back to the store and spoke with yet another manager, who told me that he would do further investigation and that there are 10 cameras in the work area that film all activity. He was to check the films to verify that the 2 men had a problem getting the tire off the rim and that they used the tire tool on it. He assured me he would call me back that day. No call.

After days of phone calls and rejection, I called the Wal-Mart store to ask if they can change 18" tires and I was told, yes, unless they are aluminum! I then called the claims adjustor who told me that the machines are designed to remove tires unless they are 18" tires. DUH! This is what they worked on....an 18" tire and rim! He then told me that no matter what the tapes showed when viewed, that the claim is denied and will remain denied.

I am appalled that we were treated this way. They have lost a customer who spends thousands of dollars there yearly. We have a cracked aluminum rim that we cannot use. The replacement cost is $569.00 and we have to bear that cost.

Jacob of Wilmington CA (01/02/07)
I came to get my oil changed. Instead, they (mechanics) drained my transmission fluid and left the building. I just noticed when the cashier told me they accidently drained the transmission fluid. Now, I left, to have it checked at one of my friends mechanics to check my transmission. Then he said it was low and need to take it back to Wal Mart. So it has been about a day of driving and I took it to Wal Mart to add more quart of transmission fluid. Now they certified me in case something happens in the future, they (Wal Mart) are responsible for this cause.

I had a engine check light is on and had it diagnosed and both catalytic converter failed which caused the transmission failed also after a year. Now I don't have enough money to pay for my car, its totally damaged.

Dennis of Driggs ID (11/07/06)
I took my car to Walmart Express for Lube, Oil, Filter on 6 different occasions. We travel around the country and it was a convenient place to get the car serviced. Last week I was doing brake work on my car when I noticed that the upper ball joints had definitely not been lubed 300 miles before. Checking the service record, Walmart's printout showed they had lubed only 2 fittings. Going back through my previous Walmart records I found that they had lubed anywhere from 0 (zero0 to 9 fittings.

I always trusted that when you pay for a lube job, you get a complete lube job. When I returned to the last Walmart, they took my car in and greased two additional fittings. I was told to always mention that there were 6 fittings on the car. Not 9? Not 2? Not 6? I don't know how much damage was done to the car. I change the oil and get a grease job every 3000 miles so my car will be well cared for. But Walmart cannot be trusted to do the work. Please check your service records. Walmart shows how many fittings are greased. Other, more legitimate services, do not need to do this because they can be trusted to do a complete job.

I cannot determine the extent of damage, but I know a defective service when I see it.

David of Mission TX (08/10/06)
I take all 3 of my vehicles to Wal-Mart for an oil change. $25.96 for an oil change and fluid check is not bad. I had never really had a problem until I got my diesel truck. The problem happened the first time I took it in for an oil change. I was in such a hurry that I did not catch the problem until I got home, and I never got around to going back. Well, my truck was due for another oil change so this time I made sure to check everything before I left. Here is the problem. My ford diesel truck holds 15 quarts of oil. When you get the $21.95 oil change it includes 5 quarts oil. However, since this is not enough oil, Wal-Mart charges for the additional oil they need which in turn is all the oil they use. So, on the receipt, I was charged the $25.96 (which includes 5 quarts) and then an additional $28.67 for 14 quarts of oil. I was charged a total of 18 quarts for a truck that holds 15, and only got 14 quarts put in it.

Since I caught it this time, I brought it to their attention. The gentleman in the shop understood the dilemma, but the cashier was the one who needed to correct the problem. Since she did not understand what was wrong, a manager was brought in. After a long while of explaining the problem, he agreed to give me a credit back for the 5 quarts- a difference of nearly $15. Again, I was in a hurry and said, just give me the oil that I was charged for since the return would have taken another 30 minutes out of my day. I ended up leaving with a gallon instead of the 5 quarts, but I was happy to get that and be on my way. I live in an area where several Winter Texans visit. A lot of them drive diesel trucks along with so many other people. Without a doubt, Wal-Mart gets away with overcharging like this on a regular basis. They did it to me once before, but I caught it.

Pamela of Florence SC (08/06/06)
I took my 2000 Mecedes Benz E320 to Walmart Supercenter in Florence SC for a oil change on 24 May 2006 prior to going on to visit my mother in NC. I smelled oil for the entire road trip and had my cousin check under my hood when I got to my mother's house. He found oil all over my engine, so he cleaned it up the best he could and I called the nearest Walmart in Franklin, VA. They told me to check the oil and immediately bring it into the store. Larry729 check my car and discovered that the oil was blowing back from the oil filter because it was not tight, so he called the Florence SC Walmart to inform him what he had found and that his store was going to replace the filter and oil. No one ever contacted me about the mess up in Florence SC.

My car now has damage from that incident and the Becks Imports Mecedes Dealer in Charlotte NC is telling me that the care may have damage to the Mass Air Flow system because of the oil blowing back for the three hour drive or oil damaged a sensor or the plugs which has caused a safety device to kick which has caused the transmission not to come out of low gear to help prevent damage to the engine. The Service Manager at Becks Imports told me to take the car to a local Mecedes Dealer in Florence to have the car checked and it would cost $140.00 just for the test and repairs could be as much as $4500 depending on what they find. I do not have this type of money to put in my car or have money right now to get a new one because I'm attending a nursing program with two kids, one only three months old, and only working on the weekends. My husband is carrying most of the bills and we have a second car payment.

I wish I hadn't of listened to my husband when he told me to forget about it back in May when Walmart didn't contact me back, because I never would have throught that I would have this damage 2 months down the road. Walmart had changed my oil for two years straight with no problems and I always had to take my filter because they didn't carry it, but I should have know something when the service tech was complaining to the lady at the register about changing my oil and saying that he wasn't sure if they could change it on that type of vehicle and he wasn't the one that normally changed it in the past. She had to inform the technician that my vehicle was in the system at their store and he had an attitude from that point on.

Octavio of Loxahatchee FL (08/04/06)
I took my car to get an oil and filter change at walmart, well they never tightened the oil filter and my engine blew, i contacted wallmart and they put in a claim with their insurance. the insurance called me and sd that wallmart is not responsible and that I have to pay an independent agent for a report on the vehicle wich will cost me 1000.00 dollars that they don't cover. now the car is only worth 3,000.00. I now have no car because of walmart and their insurance company made it so difficult for them to pay that is just not worth it. also i lost my job because now i have no car.

Mike of Rock Point NC (08/01/06)
Mechanic stripped threads out of oil pan during an oil change and got oil allover frivers seat and interior. Complaint to walmart was reject and was told it was my fault. No payment for repairs or apology for damages

No car for two days. lousy treatment by walmart and officials. Repairs and cleaning $60

Dhananjay of Pittsburgh PA (07/24/06)
I got a regular oil change service from the Walmart Tire and Lube express at Sayre. A few days later I started smelling some fumes in my car, especially when I switched on the fan or Airconditioning. I did not have the time to take it to a mechanic at that time. A few days later, the check-engine light went on. Now, I knew for sure something was wrong, so I brought it in to a mechanic in Pittsburgh. The mechanic told me after a checkup that whoever had done the oil-change had not screwed back the oil cap on properly. As a result, the engine oil had sputtered ... there was no engine oil and the sputtering had soaked the oxygen sensor which had damaged it. It cost me 605 dollars to repair.

The next time I went to the walmart tire and lube express, I complained against their negligence. First thing, the management there went into a tizzy, they had several closed meetings, and then they came back and told me that they had sent it to the insurance department, and I would be contacted. So, the next monday I got a call from the insurance agent. He was rude and looking for ways to deny my claim. I hope the fool rots in hell.

First he said that why didnt I contact walmart in the first place when I came to know the damage. I explained to him, that in order to see what the damage was, I had to bring it in to a mechanic. And then, I would have to drive to Sayre to show it to the Walmart people, so I had no option but to get it repaired. What do these people think, that we are sitting free the whole day just so that we can keep calling walmart, waiting for them to repair the damage they caused. Then he pulled out his trump card ... the oxygen sensor is a wearable part, so it could have been damaged on its own. And that I cannot give evidence that someone had not been under the hood of my car since Walmart finished its repairs.

How does one give any such evidence ? Even if I had gone the next day, instead of a month (which is the time it took for the problem to surface completely and for me to take it back to Walmart), they could have still said that they have no evidence that someone had not been under the hood since then. Preposterous. A month is a short time in the lifetime of a car and I do not open the the hood of my car to tinkle with stuff, like most other sensible people.

The fool denied my claim. Like all such people (may they all rot in hell), he had been trained in the art of aggravating, by continously and periodically shouting, will you let me finish, SIR... an age-old tactic.

The cost to me was 605 dollars at the repair shop. My car has never given me any trouble in the engine oil department before. I was also agonized by the treatment of the complaint by walmart ... of course, the negligent employee must be smirking. The whole system sucks.

Julia of Grimesland NC (05/09/06)
Drove my car into Walmart Tire and Lube area to have oil changed. Car was in good condition and windsheild was also. After car returned after service noticed that windsheild had a crack underneath the sticker. Did not leave the area but called service manager to concerning area. Walmart does not want to take responsibility for damaged windsheild.

The windsheild now has a spreading crack from the original crack done at Walmart going across the windsheild. Windsheild will cost me 260 out of my pocket.

Francis of Salisbury MD (05/02/06)
Went to Walmart to get an oil change. Drove the car home that night and the next day I drove the car to work which is about 40 miles there and drove home which is another 40 miles. When I got just about home I notcied that my car was smoking and i pulled it over and noticed that i did not have any oil in my car. I called Walmart and they sent someone to look at my car and saw that the oil filter was not on so they tighted it and added oil. My car did not drive the same afterwards so Walmart told me to take it to the dealer to have it check out. The dealer stated that it was low on oil and needed the fittings tightened. My car ran better for about one day and now I am having problems again with it not running right.

Walmart refused to have thier people look at it and will not refund my money until i close the case however i do not want to close the case because of problems i am still currently having with the car. MY car is still not running right and Walmart keeps giving me the run around and only wants the dealer to look at the car when they do not have the time to take a good long look at the car.

Scott of Cheyenne WY (04/29/06)
My son's fiance, Carla, took their car (still titled in my name) in for a oil change and lube. When she went back to pick it up, it sounded like a deisel instead of a four cylinder gas engine. Three technicians came out and checked the oil, listened and made some suggestions as to the potential problem. She didn't drive away, but called me for assistance. I called a tow truck and headed to the store. Upon my arrival, the shop foreman Steve was waiting with Carla. He introduced himself, and began to explain how he was surprised at what happened. The car was running great when it came in and now it sounded horrible. He instructed me to save all receipts and bring them back so they could submit them to their insurance company to reimburse us if it was something they had done wrong.

The car went into the shop and it was determined the hydraulic timing chain tensioner had failed. The cause, no or low oil pressure. The shop was sure to inform me they couldn't tell who might have done it, but the mechanical problem was straight forward, a component failed due to lack of oil. Tow and repair cost just under $500. The event goes down from here. Carla took the receipts back and turned them in. Checked back about a week later and was told it hadn't been submited nor would it be reimbursed because they didn't do anything wrong.

Amazing; the car goes in running just fine, comes out needing to be towed.

Di of Las Vegas NV (03/12/06)
I wanted an oil change for $16.95. Then I realize that for $5 more dollars, I can get a package that included interior vacuuming. When I was signing for the higher package, I asked if I should put my things in the trunk to make it easier for them. The cashier replied that the vacuum machine has been broken. At this point, I said I wouldn't pay for a service that I'm not getting and decided on the $16 package. When I got up to pay, I was handed a $22 bill. The cancellation didn't go through and the cashier told me synthetic oil is better anyways. At this point, the manager comes over and the cashier made me look like an idiot by leaving out the part where I wouldn't pay for a service that I didn't receive. Finally, she just charged me $16.95, which was my original purchase. I'm not a cheap person but I value integrity. The amount of trouble I went through for $5 was incredible. Whatever happened to customer service?

John of Cedar City UT (01/16/06)
I took my car in for an oil change. Nothing unusual happened. After that I drove the car about 100 miles immediately after I left the store. It was just a round trip to a neighboring city. I didn't drive the next day (sunday) then when I started my car on Monday morning to go to work I noticed a sound from my engine. It definitely wasn't making any sounds before the oil change. I thought it was strange, but I had to go to work. I drove about a half a block and the check engine light came on and the car died. I couldn't start it back up.

I checked the dip stick for the oil and when I pulled it out, smoke started rising out of the tiny hole. There was no oil on the dip stick. I called Walmart immediately and talked to the Lube service manager, Courtney. I explained the situation of there not being any oil in my car when there should be some since I had an oil change only 2 days before. He personally drove out to where my car died to check it out. He brought some oil to put in the engine. When he poured the oil in I noticed that it was just pouring right back out the bottom onto the street. Yes, the drain plug was gone.

No idea how long I drove the car without oil. My guess is that they didn't tighten the plug and it fell out. Courtney went to a parts store, bought a new plug and more oil. Put in the plug and some oil. Luckily the engine started back up. He recommended I get a systems diagnostic. So I took it to a dealer to get looked at.

When I had the car checked out at a dealer. They recommended more thorough checks by opening up the gaskets, dropping the oil ban and checking some kind of bearings. They also did some pressure checks. I guess I got lucky, there was no damage internally. But it cost about $600 to make sure. The good part is I didn't have any problems with walmart's insurance company. Courtney was very kind and quick with filing a claim to get me taken care of. They had my reimbursement check to me in just over a week.

Cindy Dyson of Ajax Canada (01/09/06)
Had my oil change done Dec 24, 2005 and after work was done I drove about a block and the oil light was flashing on and off. I stopped and check the dip stick and it indicated that there was oil in the van. Drove a few more blocks and light was still flashing on and off so I stopped into another Walmart (Pickering) and told them what was happening, so the Service Manager came out to look at more van and checked the dip stick and again there was still oil in the van. He then asked me how many kilometers were on my van so I went to check the dashboard and the oil light was on so I showed him. I told him my van had approx. 211,000 kms on it and he said that it was getting up there for high mileage so I should add an oil additive.

I went into the store right away and purchased the additive and put into the van. I drove home and had the van sitting for 2 or 3 hours, then my son had to go out. He went a few kilometers and he heard a loud bang and pieces of metal shot out from undernear the van, the oil poured out onto the road and the van was filling up with smoke. I had to get a rental car and have the van towed to my mechanics. Walmart sent their insurance people and they checked over the van and said that the engine blew as a result of an internal failure in the engine and not their oil change. My son had picked up the pieces of metal that came off of the van and at no time did anyone ask to see them in their investigation. I spoke to my mechanic and asked him what he thought had happened and he had said that there obviously was a lubrication issue.

I have used Walmart for my oil changes for the last few years and never had a problem and I always get my oil changed every 5,000 kms. It seems very strange that within hours of having my oil changed the engine blew and I had no problems prior to that with the van (no engine noises, oil light had never come on). As a matter of fact in the beginning of December of drove from Ontario, Canada to St Louis, Missouri without any problems.

As a result of this I had to rent a car which cost just over $400.00. To replace the engine I have an estimate of approx. $7000.00 for new and $3000.00 for rebuilt. Today is January 9, 2006 and I have been without a car since Dec 24, 2005 (the rental was taken back on Dec 30, 2005 because I couldn't afford it anymore) and I am getting rides to and from work by co-workers.

Taylor of Pasadena TX (11/22/05)
i had my oil changed and while driving home i could smell oil burning. i got home popped the hood and found oil all over the engine and frame. i called back to the store and spoke to the automotive manager Alan. I told him what had just happened and he told me to go have the engine cleaned and they would pay for it. My husband called him back and told him how do we know whether the car has oil in it or not, then the manager said he would come by our house (we live very close) but have heard nothing as yet. I drive a very clean 2000 Lexus and i will be contacting an attorney over this mess.

Adrianaof Springfield MO (09/15/05)
I took my car into walmart to get an oil change,like I do frequently. Although I did not notice a problem imediatley, a couple of months later, I noticed my car making a weird noise. I then took it to my mechanic to see what the problem was. He told me the last person who changed my cars oil did not put the oil plug in all of the way, and caused my oil to leak. Eventually it drained out so much it caused the head gasket to crack. Now I need a new motor.

I am a true college student. I am just trying to get by with the same car until I graduate. I have absolutely no money. Walmart told me my car is old, and it was going to break down eventuallly. They have been nothing but rude, crude, and horrible. I dont deserve this. I have no car, no money, and they dont care about my service to their company. I now have to ride a bike everywhere I go. And have almost been hit twice, while on my bike.

Taylor of Pasadena TX (11/22/05):
I had my oil changed and while driving home I could smell oil burning. I got home, popped the hood and found oil all over the engine and frame. I called back to the store and spoke to the automotive manager. I told him what had just happened and he told me to go have the engine cleaned and they would pay for it. My husband called him back and told him how do we know whether the car has oil in it or not. Then the manager said he would come by our house (we live very close) but have heard nothing as yet. I drive a very clean 2000 Lexus and I will be contacting an attorney over this mess. This is a $50,000 car.

Bonnie of Hudson Falls NY writes (5/9/02):
I took my car for an oil change at my local Walmart as I have done many times in the past. This time everything seemed fine untill a few days later. The oil light came on and my car quit instantly. I got out and looked under the hood. There was no oil cap and everything was covered with oil.

I have filed a complaint with their insurance division and I have been denied twice. They said my car broke down because of the miles on it not because they left the oil cap off. I have been harrassed, laughed at and made fun of more than once in the past month by these people. We went to small claims court yesterday. They sent the district manager, the store manager and prominent attorneys all against me. We have to go back on June 5th.

My car was in perfect condition when I brought it there now it is knocking and ticking. I don't know where else to turn I can't let them get away with this.

I have spent almost $1200.00 so far on rental cars, tow trucks, garages to take my motor apart, inspections, court fees. It has put a great amount of stress on my household being without a vehicle and everyone we talk to is afraid to go against walmart even our local Toyota dealer would not even come and get my car to look at it. My personal relationship with my husband has been under a great amount of stress. We need some help with this. The car belonged to his mother she passed away, it is all he has left and now it's ruined.

Youngseok of Hayward CA (5/7/02):
I had oil change on May 1st 2002. Next morning I found that engine oil was dripping from the bottom of my car and also found some strange blue material was wrapped around a drain plug. I went back to Walmart and asked them to check my car. They checked my car and said engine oil was leaking from the oil pan gasket.

I trusted their diagnosis so I went to a mechanic shop on May 3rd, 2002. The mechanic asked me who did the oil change so I explained what happened before. He said there is nothing wrong with the oil pan gasket and also said whoever did the oil change he messed up the oil pan thread. He said I need to go back to Walmart and ask them to fix it.

I went to back to Walmart and talk to the manager (Daniel). He said he's going to check my car and try to fix the problem. But after all, oil leaking couldn't be fixed. I told Daniel I want to file a claim about this matter and he agreed but asked me to come back tomorrow. Next day (May 4,2002) I visited Walmart again and waited for the manager for an hour. Finally he showed up and took my receipt and disappeared again. After 30 min he came back with a claim file but when I read the file, most of my information was wrong (old address and phone number). I asked him to fix them but he said it will take long time to do this again and he asked me to write down my current phone number. I'm still waiting but no one ever contact me.

I wasted three days at Walmart because of their mistake but all I got, after all, was a claim file with wrong information which was made by the manager without my presence. I felt that he ignored me because I'm a foreign student. I can't drive my car now due to oil leaking. I also don't have money to fix my car because I'm living on a tight budget from my parents.

Youngseok should file suit in Small Claims Court, as Bonnie did.

Gordon of Lakeland, FL, writes:
I went to Wal-Mart on July 24th to have two new tires installed. "Jim" told me that it was going to be a four-hour wait, because they only had one person to change tires and they were understaffed. I told Jim that was fine and I would have my wife bring me back to pick up the van. We picked up the van around 9:45 that night. On the 29th, I drove to work and back home and didn't notice anything wrong.

On the 30th, My family and I were returning home from dinner. On the interstate, the van started to sway abit. My wife asked me what was I doing, and I told her it wasn't me, that it must be the highway, where they had just re-paved. Upon exiting the interstate the van started to swerve again. The next thing we knew, we heard what we thought was something that hit the van and the left rear of the van dropped down. We thought we had blown a tire.

I stopped immediately and got out to inspect. A police officer pulled up behind us to offer help. When he approached the van, he stated "Holy _hit". He couldn't believe that we were able to exit the interstate without flipping the van over. Our lug-nuts had been sheered off and one of the bolts had penetrated the brake drum. Our tire had come off of the van. A tow truck was called and our van was taken to a dealership for repair.

My sister and daughter rode with the tow truck driver, a friend of ours came and picked up my wife, son and nephew. My youngest son and myself had to stay behind because there was no room for us to ride. We assumed that the police officer would stay with us, because we were not in the safest part of town, but he left us. He told me that I could go wait for a ride at a nearby car dealer, because he had to leave. This was at 10:30PM. We didn't make it home until almost midnight.

When I got home, I called Wal-Mart and asked for the Manager. The Assistant Manager stated she wasn't in and I told him what had happened. He showed no concern at all. He stated that he would have to contact their insurance company to determine who was at fault.

I told him; who do you think is at fault? It certainly isn't me. I told him that I would call back and speak with the Manager. He never asked who I was, if anyone was hurt, nothing!

On Monday, I called Wal-Mart again and spoke with the Manager. She said that she wasn't in charge of the tire and lube, that they had a seperate Manager named Roger. Roger said he was going to contact CMI, their claims management company, to find out what he should do. Approximately 2 1/2 hours later, they gave authorization for a rental car, with a maximum dollar amount of $27.00 per day; but I couldn't exceed the rental for 5 days. I have filed a claim with my insurance company to have my van fixed. Allstate informed me that they would be going after Wal-Mart to have the van repaired.

My wife and sister are still upset over the incident. Wal-Mart has yet to contact us any further to see if they could do anything.

Terra writes:

I took my 98 Jeep Wrangler in for an oil change before going on a road trip for my honeymoon to Vegas. The same night, an hour into our trip my engine blew and was on fire. My new husband put out the fire and we called our roommate with another Jeep to come get us.

We towed it back to Escondido (the closest place to our home) and left it for inspection. Upon arriving home we examined our receipt to find that they put 6 quarts of oil into a 2.5-liter engine. 2 quarts too many. I called the dealership and he stated that he had never seen anything like it before and that it was hard to state the reason because there was no way to judge how much oil was actually put into the engine.

But he said that going by the receipts that were given by Walmart 2 quarts extra into the engine would cause a hydro-lock and therefore cause the engine to blow.

Walmart is saying that since my extended warranty is covering a used engine then they are not assuming any responsibility since there is a supposed glitch in their computer system at the store which said that 6 were put in but that there was actually only 4 put in.

No one will cover a rental car and I am having to pay out of pocket expenses to try to get my car back on the road.

The people at the claim co. for Walmart are rude and not helpful; they take forever to return phone calls and I am getting nothing but the runaround.

Probably the best route for Terra is to sue Wal-Mart in Small Claims Court for whatever expenses aren't covered by the extended warranty.

Joe of Cambria, CA, writes:
I had my oil changed at Walmart in Paso Robles. They neglected to screw on the oil plug and all the oil came out and my engine was ruined. We have been dealing with a Steve. He called one time and we were out. Since that time we have called five times and we have yet to get a return call.

I am a big fan of Walmart, also a stockholder and I must say that I am disappointed as to the way this problem ius being handled.

Tomorrow will be one week since the problem happened and nothing has been done. We have a rental car which Walmart is paying for and being a stockholder I am a little concerned as to why Walmart is allowing all the money to be spent.

Margaret of Cleveland, MS, writes:

My daughter took our car to them to have the tires balanced and rotated in Sept. 1999 On her way home, the front tire came off.  There was extensive damage done to the front fender, door.  

The lug nuts on the other three tires are stripped and the back two tires only have three out of the four lug nuts on.  

The insurance company totaled the car and made an offer which we felt had to be accepted because we were told there was nothing legally that could be done.  We cannot drive this car on the highway or very far in town.  We need a new wheel and they cannot match it any longer so all four need to be replaced.  

Engine does not run as well as it did before the accident, we saw an oil leak which none of the estimates addressed.  

All we asked was for Walmart to fix the car in the same shape as it was in.  We also had to rent a car while it took them three weeks to decide what to do.  I don't understand how they can be negligent and we have to pay for their mistakes.  

Six months before our accident, WalMart did the same thing to another women here in Cleveland.  She felt strong-armed the same way we do and is not satisfied with the offer or the way she was treated.  

I am driving a car that is not safe to drive, but I have to have transportation back and forth to work. We are putting more miles and wear and tear on my van because my husband has to use it to get back and forth to work, my kids do not have a safe car to drive and we must all share the same car instead of having an extra car available.  

We have the responsibility of trying to fix the car for the small amount they settled for and my husband, thankfully, got Hertz to reduce their rental rate so we could get the car up and running.  

The fact is, Wal-Mart should have fixed or replaced the car.  It was their mistake, our car was fine before this and now we cannot drive it out of town.

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