Complain about a product or service

BMW of Bellevue

Bellevue, WA

Patricia of Renton, WA October 29, 2009

I purchased a previously owned BMW 325I (2006) over a year ago. I have had it in to the dealer for regular maintenance, and have been fully satisfied. One problem I had from the beginning was my door handles would stick open. I had them address the issue a year ago, and was told the handles were replaced. A couple months ago, the driver's door handle stuck once again, and after that it would no longer lock. At the same time, my automatic lights stopped working.

After a full day in service, I was told that my car had been in an accident, and they could see some minor "overspray" indicating that. I was quoted about $1,000 to have repair done. But they could not find anything wrong with my lights. Several weeks later, I took it in again to have the driver's handle replaced, and the lights addressed. After a full day in service, I was told they couldn't replace the handle because of the "accident," and further indicated to me they wouldn't fix the lights either, because that is associated with the door problem. I ran a vin report and found out that the car has never been in an accident. It had one previous owner, who drove it 9,000 miles per year, and was in perfect condition when I purchased it.

Shirley of Lake Stevens, WA October 23, 2006

I bought a 2000 323I BMW 1.5 years ago. My car had one previous owner besides myself. The other owner took excellent care of the car as I have. I have all the service records on the car. The other owner and my self have taken the car to BMW for scheduled service. My car has 77,000 miles on it and no reverse. I took my car to the dealership where it was purchased and they told me it needed a new transmission with a price tag of 5000. My car now sits in my garage.

I can not believe after reading all these complaints that nothing has been done to establish some recourse for all these people including myself. I own a business and take care of the people (customers) that take care of me and keep me in business. I have let my customers know about my situation and will do my best to prevent anyone from purchasing a BMW. These transmissions need recalled.

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