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Consumer Affairs


Volkswagen Power Windows


Consumer Complaints & Reviews

I bought a 2008 Volkswagen EOS in 2008. My car leaks when it rains. I have brought it in to the dealership multiple times. They said they replaced the seals but it is still leaking. My car has been leaking for two years. Every time I bring it in, I have to find another ride to work and back to the dealership.

I am concerned about health problems if there is mold growing under the seats. I am also concerned that the leaking water may be causing rusting in spots that I can't see. My door panel has the vinyl peeling off in one spot and they are fixing it tomorrow.

I really hate my Volkswagen EOS, that I paid $38,000 for 3 years ago. It has been nothing but trouble and stress. I bought this car thinking it would be a nice vehicle that would last me for many years to come. It is not made of good quality like I would expect from a company such as Volkswagen.

In late 2008 my wife bought a 2004 passat with a 1.8 turbo. All was good until about 70,000 miles then it all started to go bad. She had purchased the extended warranty so at first I was not worried and was under a false impression that the top end warranty package we paid dearly for will cover any issues we have with the masterpiece of German engineering. It started with the axles making a clicking noise when when you where making a turn which being somewhat mechanically inclined I realized it would be the CV joints failing.

I had my wife drop the car off at the dealer, well two and a half days later they call and let her know that due to the fact that the axle boots where torn and they where a wearable part that were not serviced regularly and it would not be covered under warranty. (So apparently you are supposed to pull axles every so often to change boots?) She inquired on the cost of replacement to be told it would cost $1100.00. I told her to call and tell them to do nothing and we will pick up the car. I was able to purchase the axles for $52.00 each and replace them in about 1 1/2 hours. So I ask, Where is $1100.00 justified?

And how many people have been screwed by their VW service center? Problem 2 we had was the power windows, The driver side front and rear. Not at the same time but both had issues, The rear had a pin fall out which attached the window to the frame of the power mechanism. The front had plastic clips that broke which caused the window to fall into the door and at a later date the window motor failed. During this trip to the shop I inquired about the ignition coil recall, To my surprise they covered it all under warranty. Problem 3 was a temp sensor which caused the engine light to come on which once again to my surprise they covered under the warranty.

Problem 4 was the engine oil pressure warning light and as you have read or will read in other complaints on this page due to the fact it is a used car with no paper work on servicing prior to my owning it I to am out of luck. Not to mention it took 3 days for them to get back to us. I myself use nothing but synthetic oil in all my vehicles and maintain them regularly. I was told by the dealer that the car has engine sludge and it would cost between $1500 and $7000 to make repairs. So once again I told my wife to not let them do anything to the car and have it towed to my in-laws house where he has a car lift in his shop.

We pulled the suspension loose and back to access the oil pan and then pulled the pan. The pan and lower half of the motor was spotless except for what appeared to be a mixture of gasket and sealant particles built up around the oil pick up tube. That leads me to believe that the story of oil sludge is a crock of crap they came up with to cover their own asses due to faulty workmanship.We cleaned the pan and pulled the valve cover to check the top end and the results where the same,SPOTLESS, Imagine that. So anyone who is told they have sludge you should question the truth of that statement.

Problem 5 was the instrument panel information center fading out on hot days to the point where you could not see any information displayed. At that time the driver side mirror glass had also fell out while driving on the freeway. I was so furious with the VW dealer that i did not want take it to them to see if they would deny repairs. My wife took it in and to my surprise once again they actually covered it. Oh, not the mirror it was not covered. Problem 6 as the mileage limit of 80,000 approached the check engine light came on again so I had my wife take it in. From this trip we received no explanation to why the light came on and where told it would be reset.

However we did receive a list of items from their ''million'' point inspection or whatever they call it which totaled over $4000.00 and that the warranty would cover about a $1000.00 of it if we decided to have the work done. I requested an email of work to be done which was sent to me about a day after I requested it. Now for the problem with the quote, I apparently needed a new battery which would be ok but I had replaced it no more than 2 weeks prior to taking it in. The report stated I needed to have 2 of the coils replaced even though they had supposedly replaced them during a previous trip.

What am I supposed to think about the rest of the list after reading about things that where recently replaced, Anyways the list went on and on more than I would like to explain. As of now the car is sitting in the driveway with a serious misfire and the code I pulled out of it was PO300. This is a random misfire code which dose not give a fix for the problem it just gives a list of possible necessary repairs. If I will have to make all repairs on this list it could cost $1300,00 to $1800.00 which i will have to do, Due to the mileage expiration of the warranty. PLEASE DO NOT BUY A VW OF ANY KIND POST ''1970'' YOU WILL BE VERY SORRY!!!


I have a 1999 Volkwagen Jetta Wolfsburg edition. I bought the car used but, until now, it has been an excellent car. A few months ago, the electric windows in the front and back on the passenger side of the car stopped working. Shortly thereafter, the back window on the driver's side of the car began to slip down into the door. I called the Volkswagen dealer on Lorain Ave. in North Olmsted (Cleveland), Ohio and was told that there was a recall on the late 1999 and 2000 models for window problems, but that since my car was an earlier 1999 model, it was not covered by the recall (even though it appears to be the same problem!) I then called Customer Care at Volkswagen of America, but they said there was nothing they would do, the vehicle was out of warranty, etc.

The consequences of Volkswagen's inaction to repair a known defect in the window mechanisms of this car have been that my passenger side windows won't go down -- a dangerous issue if there was to be a wreck and the windows could not be let down -- and that the back driver's side window slips down into the door, causing an inability to properly secure the car, as well as damage to the car from rain, etc. The window can be held up periodically by duct tape. I do not feel that I should have to pay for a known defect in the manufacturing of the car that has caused me anguish in not being able to properly secure my car and is devaluing the car.


More window regulator failures in 1997 Passat TDI. This is now failure number 9 in less than 3 years. The power window regulator fails, the window jumps the track and drops to the bottom of the door. This is compounded by faulty door latch roll pins which prevent the door from opening resulting in the real possibility of passengers being trapped in the car if the window fails to roll down, and the inability of rescue personnel to open the car doors from the outside.

Damages: Well over $1000 in repairs.

The power window regulator has failed three times in 9 months on my 1999 certified pre-owned VW GTI (Golf). So far, they've paid for the problem but act as if nothing is wrong. Volkswagen of America will not admit that there is a problem with the power window regulators on their vehicles, even though EVERY person that I know who has a new Jetta or Golf has had this happen.

Simple research turns up dozens of complaints about the same problem, but not one instance of Volkswagen ever admitting to a design defect. This is just bad business. How many current owners will never buy a Volkswagen again?

I purchased a new Cabrio approx. 7mths ago. The motor on my window went out and had to be replaced,the speaker on my car did not work, and my transmission went.

When I found out that the transmission went out I requested a new one. Their answer was that I will get a rebuilt one. I feel as if my car was made up of used parts.

The reps that I spoke w/ did not return my calls or offer me any answers to my questions.


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