Complain about a product or service

Volkswagen Passat

Ann of Brick, NJ June 23, 2009

I have a 2001 VW Passat with oil sludge issues. The oil pressure stop engine warning lights have come on at 50,000 miles, 60,000 miles and 75,000 miles. My mechanic has flushed my engine twice, replaced the sensor (didn't work) and I may need to replace my engine. VW has denied my warranty extension based upon my lack of receipts showing maintenance/oil changes.

Summer of Kouts, IN June 19, 2009

As many others have complained I know, I have a 2000 Passat and my drivers window just wouldn't roll up one day. When I tried to roll it up one last time half the window fell into my door so the window was half up and sideways. I am furious because I've been told that its going to cost me 400-700.

Patricia of Rancho Santa Margarita, CA June 16, 2009

My volkswagen has serious engine damage due to oil sludge and all the dealer has to say is would you like to purchase a new car. My car would not have serious engine damage if it was not for the oil sludge. I also have another volkswagen passat always has something wrong with it and I wonder if the dealer sold me a lemon. The passat is a beautiful car but they are constantly breaking down and volkswagen get away with it.

Joel of Cary, NC May 13, 2009

I have a 2003 Passat 1.8 turbo engine. I've tried calling VW's consumer hotline but they say there are no recalls at the time for ignition coils. After reading so many complaints online, WHY NOT? I've had many expensive repairs done for this car so I DO NOT INTEND on paying another dime to VW to fix this!

Jessica of Louisville, KY May 13, 2009

i bought a 2001 volkswagen passat about a year and a half ago, and ever since then it has been one problem after another. i've replaced 3 cylinder coils, new timing belt, tensioner, and water pump. all together i've spent well over 1000.00 in a year and a half! i'm a young adult and worked very hard to be able to afford a nicer car, and i ended up with this. it's unaffordable and absurd that volkswagen will not do anything about their problems.

furthermore, after replacing my timing belt, tensioner, and water pump about 2 weeks ago now my epc light is on and the car keeps dying. if it's not one thing it's another, and i'm running out of money for repairs. i didn't have half this many problems with my previous car...and 89 honda accord! volkswagen needs to address some serious issues.

Vonda of Suitland Maryland, MD May 7, 2009

I Bought a 2007 Volkswagen Passat new. Since purchasing, the car has had problems keeping oil (Low oil pressure) in car with ticking sound. The check engine light has come on several times at least 4 times since having the car. The front sensors and coils have gone bad and had to be replaced. PCV Valve went bad and Intake Flap motor had to be replaced. Spark plugs had to be replaced. I am a single parent with one vehicle and I use my vehicle to take my daughter to her school which is quite a distance from our home. I am also in law enforcment, so it is necessary for me to have a vehicle and to be able to get to work This problem with this vehicle has caused me great pain in having to take off work to put the car in the shop and in just not knowing when it is going to break down again. Please I need help

Phillip of Kennesaw, GA May 10, 2009

Our VW passat that we got in 2004 had a ignition coil go bad. We had a 2002 that had a recall on the same problem. This is an on going problem that they have not fixed. So if the problem is on going why will they not fix it. We are not the only ones have trouble. We called the dealer and they will not fix the problem. This is wrong.This car is our daugthers and she can not afford to fix it going to school. If one is the others will follow. Can you help. Thanks much.

Bill of Lititz, PA April 5, 2009

2nd owner of a 2001.5 VW passat. Purchased the car with 37000 miles on it, had no problems for 4 years. Then the car left me sit hours form home. Towed to my local VW repair shop and spent 3000+ on a valve replacement. The valve was chipped and the piece missing was never found. I have the valve in hand. I was told the chipped of piece went out the exhaust. Today 4000 miles after the valves were replaced I have the same issue. Car has no power and the smell of gas coming from the exhaust and the car is sputtering just as before. I just can't believe that another valve has gone out after I was told the other were fine and did not need replaced. Car is at the garage and I will be asking for a complete repair at the cost of the garage.

With only one vehicle I am forced to rent a car to get to work which is an additional expense that I can not really afford. But I need to work and get paid so, I must eat the rental fee along with still making a car payment on top of a HUGE repair bill for faulty valves.

Timothy J Gruss of Westerlo, NY April 1, 2009

HEATER CORE FAILURE. I own a 2002 Passat. When I purchased the car used it had a musky smell inside. I asked if it had been in a flood and they assured me it had not been. Windows seem to have a film on them at that time. I was told the previous owner was a smoker. The smell continued to get worse. The car is now undriveable due to antifreeze vapor filling the passenger compartment. There is also hot antifreeze dripping onto the passengers legs.

When the heater core failed I was driving the car at 55mph.I had a near miss of a head on collision. I have had severe nerve damage to my spinal cord fo 8 years and this incident has aggravated it tremendously. This car is unuseable.The carpeting is damaged and I am losing the electrical components below the heatercore. There are thousands of complaints for this issue.PLease help as Volkswagon won't.

Vincent of Webster, NY March 23, 2009

I am the original owner and have had the car on the road now for just over 3 1/2 years. The following problems occurred inside of 50k mi. * Ignition coils replaced (3x) - this ridiculous issue is well documented on this forum and others. * ECM firmware upgrade (3x) - I am told the electronic control module (car's brain) needed upgrades. Similar to a patch being applied to Windows XP. OK. So how, I ask, do I know when VW has released a new patch so that I can monitor the situation and bring the car in for it's upgrade before it starts to run like crap w/ CEL on? Answer: You can't. VW does not publish that information.

And when the vehicle is out of warranty that'll be 200 a pop. Gee maybe they might have tested the ECM's a little more before moving the system to production. Sound system switches to CD mode at will. They never could fix this. Only happens in cold temps. Indeed this car's primary problems occur in cold temps (under 25 deg F). It's just not a good cold weather vehicle. Interior lighting problems. Drivers side window regulator. This happened 600 mi out of warranty. 463.00 OUCH!

My conclusion is that the vehicle provides a highly satisfying driving experience and is great looking. However, my overall satisfaction is largely dampened due to it's highly unreliable nature. My new policy for driving a VW is: 1. Have a good service center close to home. With wireless internet. You'll be spending alot of time there. Make good friends w/ the Service Mgr. 2. DO NOT own the vehicle out of warranty. Consider a lease.

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