We have a doomed Volvo truck and we are helpless. So the only thing I can do is beg for help.
We purchased a truck last year from TEC Portland with a brand new trailer. The truck price was $80,000.00 and the trailer was $70,000.00. We gave $15,000.00 as a down payment and we paid $13,000.00 for the registration and other regular fees for the business.
On our first trip, we had an issue with coolant leak. This issue went on for a long time until we got a big service done that cost us not only a lot of money but also a lot of down time. After that, we added up all the down time on the truck and it was more than a month, just on the first six months after purchase.
We signed up for a roadside assistance for trucks and we got expelled for excess use of services, it's a shame! Every time we have an issue, we are not able to get it fixed fast, the dealers are always full of service (I wonder why) and they never got parts on stocka mess.
Now we are down again for almost ten days and this is my recent nightmare:
I just want to share everything that is happening now so someone can at least feel the pain that we are going through again.
August 6: The truck broke down so I called Volvo Action. The agent asked several questions and said that we needed a tow truck. Case #: 3256917. We got a tow truck but they said they couldn't tow the truck and trailer together because the back axle was compromised. We had to hire a tow truck for the truck and another tow truck for the trailer. TEC La Mirada was closed for renovation and TEC Fontana is almost 100 miles away from the site.
August 8: The truck arrived at TEC Fontana. First, I was told it was only a wheel seal and I got a $2,479.65 invoice from TEC.
August 9: I got a different invoice for $7,597.57 (including $1,750 tow bill that was originally $1,340).
August 10: I authorized the repair and requested a credit account.
August 11: I completed the form sent by Tracy at the Finance Department.
August 12: I got an email from Tracy requesting the second page from the credit application signed. Then she realized that she just sent me the first page. I signed the second page and sent it to her.
August 12: At 7 p.m. Florida Time, I got a call requesting $3,300 in advance for the subcontractor that will do the axle repair. I explained that I needed to wire the money, but we are in Florida so we couldn't do it.
August 15: I made the payment they requested.
And today, August 18, I was told that the subcontractor is not there yet!
It's been almost ten days and not only I am paying almost $8,000 to have this great truck repaired, I am also paying $60 a day of storage for the trailer and $68 a day for hotel to the driver (who just gave me a deadline until Friday to get the truck fixed, otherwise he will quit).
So my loss, so far, is almost $10,000, not mentioning that I paid the truck on the first and wasn't able to do a single trip this month. I would like to know if we are the only lucky ones that deal with those issues because, honestly, I am getting to my limit. And I don't think anyone wants to see me below my limit.
Tom from TEC Fontana was very helpful in the beginning but now, every time I call is a different story, sad story, of course. And I don't know why they requested money in advance if nobody is there to do the job!
This is a shame to Volvo. And what upsets me the most is that every time something like this happens, it's like we are the only ones who go through this. While my driver is there, he spoke to three other owner operators who wish they never had this garbage called Volvo Truck.
We share the office with four different companiesfour different trucksand this is the newest and the most expensive truck. And guess what? The 1996 Freightliner that cost $20K is still up and running. Excuse my language, but I cannot think of any other names than garbage. Actually, I can, but I am lady and I won't go that low.
I know you are not the owner of Volvo, but if I have to hear my customers, my boss and my driver complaining, someone needs to hear me too. I am going online now and doing a complaint in every single website I know to let people know about this mess. I have no choice, since I have no money to hire an attorney, sue TEC or sue Volvo. And I know that Volvo is well prepared for thisthey should bebecause with so many issues and so much money down the drain, I guess someone on this story is making money. And I am sure it's not me! I will look for help everywhere until someone can help us: newspaper, Facebook, blogs, Twitter, church, everywhere. I swear!
I would like to congratulate Volvo for taking another honest person out of business because truck payments were always on time though we could never count on this truck. And it's funny because we purchased the truck from TEC Portland, we are being fixed at TEC Fontana and the finance department can't approve us for a $4,000.00 net pay. It's ridiculous! We are never late for a single day with our payments but it's not enough to get us approved. This has to be joke.
I have the receipts for all the repairs done at Volvo dealers and all tow bills for this junk. Now I ask, is there anyone that can help me replace, return, burn this piece of garbage? Maybe someone reading this will have the decency to call us and try to help. I tried to talk to our salesman Duane a couple of months ago and he offered us a great deal of returning the truck plus more money down and increase of monthly payments for an older Freightliner! Isn't that great?!