Valvoline

Valvoline Oil Change Debacle - I had an oil change and inspection. They stripped a lug nut and when they pulled the parking brake lever up, it stuck. Since they didn't know how to fix it, I had to drive a half mile to a service station with the parking brake on. They unstuck it for free in about 5 minutes. The Valvoline tech said he couldn't pass it because the lug nut was missing (that he stripped). I put a lock washer on it and re-threaded it. He said bring it back when I get the lug nut on.

I did so, and the first thing the guy did was pull the parking brake lever up, thus refreezing the back brakes. I made them fix it this time and told them they had better learn how to un-stick the parking brake when it freezes, so that other motorists will not have to have their cars towed. I told them that I would be lodging a complaint, for all the good it will do.

I have been a loyal customer for 5 years, servicing 3 different vehicles over that time. I brought my step son's vehicle today for the first time for an oil change and inspection. The "manager", Josh, told me I needed the synthetic oil for this car, a Kia Rio. I told him I didn't need that oil and could he look at the computer to see what was being put in my other two vehicles for the past 4-plus years. He said he couldn't get that information because each vehicle is different. I asked him to explain how he couldn't look in the computer to check the type of oil I use and he said he wasn't sure how to. I was now very frustrated with his ignorance or unwillingness to satisfy a customer. I asked for his manager's phone number and he said he was the manager.

I asked for the name of the person he reports to and he gave me a business card for Steve **. I called the number while standing in front of this unprofessional Josh person and then he said, "Oh, that's the number for Steve when he's here." Apparently, he thought that was funny because he laughed at me. I asked him for another number or contact and he said there was none. I asked who he would call if there was an accident to a customer's vehicle or an employee accident, and he said he wouldn't know. I am extremely disappointed with this experience and the unprofessional behavior of this manager. I have been a loyal customer for 5 years and have always been satisfied. Unfortunately, now I will be doing business elsewhere.

I stopped in to my local Valvoline Express Care for an oil change. While I was there, I asked if they could try and locate a squeak or "chirping" sound that was coming from somewhere around the engine. Mind you, I had a mobile mechanic come to my place of work the day before to try to locate this noise. He took off the belt and inspected the pulleys and was not able to find the source. That's why I thought I'd have the Valvoline guys give it a try. Big mistake! As they always do when you go for an oil change, they will "suggest" fixing this or replacing that. Well, they told me (and showed me) that my belt was cracked and dry, which it was to a certain extent. So I said they could replace it.

But the noise that we were trying to locate was the water pump! Now, the other mechanic didn't think so, but these guys did. They even brought out what they said was my old pump and started feeding me some mambo-jumbo about the thingamajig and the whatchamacallit. I asked explicitly if they were sure it was the water pump and he said yes, it was going bad and needed to be replaced. So, reluctantly, I said to go ahead. Well, after spending $162.00 for the pump, $90 for the thermostat, and $250.00 labor plus the cost of the oil change, I drove away thinking that was over with, car fixed.

Wrong! I had no sooner driven it a couple of miles back home and the noise started up again. I had to go to work so I could not take it back to Valvoline till the next day. When I went back, I was irate to say the least. The same mechanic was there and could not understand why it was still making the noise, so he got under the hood and probed around and even got out the stethoscope to listen close-up. Nothing. He started in with the mechanic talk again without coming to any conclusion. He even wanted me to go to a parts store to buy a can of Lucas lubricant, to which I replied are you crazy? You want me to go spend more money after what I've been through? Well, they got the lub, but still nothing. Noise is still there. He even wanted to bring some computer from home to my work to hook up the car. No way, you're not touching this car again. So I am still looking for a mechanic I can trust and hope the noise doesn't result in something more serious.

The drain plug was not tightened on the oil pan. I started noticing oil under my car. I took the car back to Valvoline and they looked under the car for the leak. I was told that there was too much oil under the car and they couldn't tell where it was leaking from. Thinking that the oil pan was leaking, I ordered a new pan, 5 quarts of oil, oil filter, pan gasket and sealer. Jacked the car up, crawled under it, only to find the plug wasn't tight. Now, I have to drive 20 miles back to the dealer and return everything. All this and the manager at the store doesn't even care and charges me full price for my oil change. Now, I am a dissatisfied customer who will tell everyone about the shabby work they did.

Do not allow anyone to install synthetic oil in any car after 40,000 or 50,000 miles. It will cause leaks and expose other warn parts. Crazy that Valvoline will say, the oil does not cause problems, they're right. However, old worn parts that are working without any obvious problem will become a problem simply because this oil is thin and will pass through warn out part where conventional oil would not have. If you start early with synthetic, you will be fine, otherwise, do not convert over. City Garage changed the oil in my son's car. No problems prior, now many including cam shaft - lifter type noise. I had no idea that installed this types oil until it was ran for about 1.5 hours. Black goopy builds up on dip stick that was only there after they installed. Simply, this oil went into areas and purchased its way through causing exposure and leaks.

My son had just returned from Iraq where he saved all his earnings to get himself the car of his dreams. A 1988 Classic Chrysler Conquest with turbo. He invested in new high performance parts, new low profile tires with alloy rims and new paint job and a really nice sound DVD system. Even had a beautiful front air dam installed which was very difficult to find. The car was put together by state registered professionals in Atlanta and Ft. Lauderdale and drove beautifully from FL to TN without a problem. The car has been parked in my son's very clean driveway since December 2011 and there was never a sign of oil leak in the engine or on the driveway.

On January 15th, I decided to get an oil change at Valvoline in Oak Grove across from Walmart's and that was the biggest mistake ever made with this car. First off, I sat in the car while work was being done and it took them a while digging in the engine as well as under in the bay. I did hear the guy below yell "there's no gasket". I don't know what he was referring to as this car was running perfect prior to going there. I did not hear the automatic oil machines clicking so I assumed they put new oil from the bottles. Then the mechanic just stopped by my window and barely flashed the oil dip stick in my face and said "see the stick?". As a nurse, I am very observant and I noticed that the stick looked very clean but there was no sign of shiny oil on it. I wanted to say something to him but he walked away so fast and I did not want to get on their bad side by double checking or questioning their work.

I was done, drove out and went next door to the car wash. That very night, I did drive about 50 miles to Erin and on my way back, the engine became jumpy and jerky and I felt like there was no power in the car. I was almost home so I just parked in the driveway and went inside. The next day, we were headed for Evansville, IN and I habitually decided to check my other fluids.

I felt there was no need to check the oil as I had just done an oil change, but I still pulled out the dipstick and when I looked at it, there was the old dirty oil at the end of the stick almost up to first mark and what looked like a bit of residue oil. I thought it was very strange as I have changed oil many times before in various places and never saw the stick look like this. It looked as though the oil pan was drained but not completely and no new oil was put in. I said to my son, maybe the old oil has to burn out because this car has a turbo. I was trying to find a logical reason for this.

We then filled the car completely with mid-grade gas and headed on I24. After about 15 minutes or so, we started seeing a lot of smoke and realized that it was coming from our car. I immediately knew something was wrong and turned around to head back to Valvoline. We didn't get very far. I managed to pull to the shoulder when the car started with knocking sounds and completely died. While looking at the engine, a good samaritan, Lee from KY, stopped and offered to take my son to get oil as he saw that there was absolutely no oil in the engine. The oil was all over the engine and on the car. When we tried to put the oil back in the engine, it was flowing right through to the ground. We had the car towed back to the VIOC in Oak Grove, which was closed on Monday, Jan 16. I left the car there but had to keep checking on it as it's a beautiful classic car and very rare.

The next morning when I went there, they claimed that I came there with my car already leaking oil and went under the care and started doing stuff; tightening and probing, etc. I don't know what they did in the engine too. I asked what kind of filter was used and I was told "an old-fashioned filter". I was shocked to hear such garbage. They then said to me that my Cam Shaft Seal was no good and that's what caused all my oil to leak and damage my engine and they have nothing to do with that. All I went there for was an oil change. They indicated on the invoice that everything was checked and was good, nothing about any oil leaks and I knew there was none. They called the regional manager and had my car towed to their service location for their mechanic to check out the problem. That guy just started pulling plugs and wires and the engine started looking like it was being assembled. He could not find the problem.

Suddenly, he pulled out the cam shaft seal at the back of the engine and started yelling "somebody put the wrong part in this car and that's why your engine blew, that has nothing to do with us but I could get you a quote for a replacement". He went to his office and came back with a quote for $3800.00 and said that they have the engine right now and I could get it done right away. When I refused, they said that I could leave my car there and I would have to pay the tow truck myself to get it out of there, which I did.

I actually called the police to file a complaint but was told that it was a civil matter and I should report them to the Better Business Bureau. My son is on active duty at Ft. Campbell and this is a real problem as he needs his car for work. VIOC is going to be held liable for this one way or another as I do intend to make them pay for the restoration of this car, which was recently built and was driven over 1500 miles without a glitch until that visit to VIOC.

I went to the Valvoline in Norwood, MA on Monday, Dec. 26th for an oil change. It was suggested that I get my radiator flushed at the same time so I agreed. I was told it would take 10 minutes for the procedure. 15 minutes or so later, the tech apologizes saying he had to call the manager who was on his way back to the shop to assist with the job due to the fact that the model of car (2000 Bonneville) needed special handling with bleeding the brakes. The manager came and went under the hood for a few minutes then said "Sorry for the wait. This model requires someone who knows what they are doing or it could cause a nightmare for you".

No sooner than I pull out the doors and brake to stop before pulling out into the main road did I notice the brake went all the way to the floor, which was not a problem when I drove to the Valvoline. I entered the main road traffic and the brake light came on. Now, I need to go up the block and make a u-turn to get back to the Valvoline and figure out what went wrong. The manager came out and looked under the hood again, then told me the brake fluid was leaking. Mind you, I have the receipt that says the brake fluid was checked and okay. I went up the block and back and the fluid was leaking and just about empty! I pulled back in and the manager looked under the car and explained that the brake line was leaking. How could I have the brake fluid checked and okay then have it leaking ten minutes later?

I have spent the past few days trying to get the car to a repair shop. I would like a refund of the money I paid to have my car damaged by the tech and I would like the cost of the repair to be paid for by Valvoline as well. I had my child in the car and do not appreciate having our lives put in danger by inexperienced techs.

I had an oil change on the 24th of December. A few hours later, I noticed a spot dripping from the car onto the driveway. I called the oil company before 6 pm and no one answered. I brought my car in to show the manager that one of the techs damaged my steering box when struggling to pull off the air filter. The point there was a gash on the steering box as a result of the box being pulled toward the car frame metal. No other work has been done to my newer Chrysler 300, but the Valvoline manager contends it was there before.

Well I used to go to Ace Lube 3516, I think block of Fred Street here in Owensboro, KY 42303. It is now Valvoline. I used to go there, so did my wife and two daughters. But that was before they started telling me (us) that we needed things, like I had a transmission fluid change. And four months later, a new worker there checked the transmission and said, "Gosh, your transmission fluid is so dirty." I then showed him receipt where I just had it changed there four months ago.

Last time I was in there, a man with tattoos all over his self checked my anti freez and said, "You better let us change it because it only checks to 35 above." I went on down to another service station and had it checked. The man said it was good to 35 below zero. The company better try to get that Mike guy back. He was very honest with my family. These new guys tell big lies to me and family. I won't be back in Valvoline, at least not that one on Fred Street here in Owensboro, KY. I know they make commission, but why lie?

This location scams their customers. I have been a customer at this Valvoline for a number of years, bringing 5 cars to them. I have since moved away, and haven't visited in two years. On Sunday, 12/04/11, as soon as I pulled in, the midget with glasses says "your car needs a special oil filter, $14.99". Then when I paid, they also charged me an extra $7.48 for oil. I was in a hurry and didn't want to deal with it then, so I paid it and left. Big mistake. I drive a 2009 Toyota Camry SE V6. I found out the next day that they shouldn't have charged me for extra the oil. That's included in the $29.99 oil change price. It doesn't need a special oil filter. Pep Boys sells it for $4, and Toyota for $5 (they just tell people they need a 'special oil filter' to inflate their prices).

I called the Manager, Memo **, who stumbled to answer my questions about the extra charges. He said they charged me for the oil because I must've needed more than 5 quarts. I told him my car only takes 4.3 quarts. He got silent. They won't refund me the excess charges, so I did some digging. I found out that they are no longer a franchise of Valvoline, for more than 2 years now. They are a 'service center' which serves exclusive Valvoline products. So, if you are looking for Valvoline quality, reputation, or problem resolution, you will not get it here. Also, they display a Better Business Bureau accreditation plaque in their waiting room. Oops! They aren't actually accredited. Check it out: **. I wonder how the BBB will feel about this false affiliation. Maybe I'll ask.

This is one of those dishonest mechanic stores that you hear about in the media. I am willing to bet that if you audited their records for 'Special Oil Filter' charges, you'll see how many people they've scammed. They are charging their customers (me, and many others, just look up the reviews) for 'special oil filters' and 'special air filters' in order inflate their revenue. This dishonest practice needs to stop. Mechanics already have a bad reputation for taking advantage of consumers!

I asked why I did not hear the grease gun go off. I was told by the man taking care of me that the grease guns were new and would not work on my car. I told him I was to get a grease job for what I paid and I better get it .He did do the grease job after I told him that. I should not have to watch everything done to my cars to make sure I get what I paid for. He also told me they do not grease cars over the winter due to the cold. I will not be back.

I went to have an oil change and asked for 5/20 oil. I was given 5/30 and was on the invoice #**. Your people should read, it's on the filler cap. I will report this to BBB and will have to buy 4 quarts of oil and change. I will no longer use you.

My transmission went out due to lack of fluids when I had service in Fort Madison, Iowa the week prior.

While traveling, had my oil changed at a vioc in Ohio. They did a superb job of selling me a higher price oil change by saying that if I didn't, my warranty would be voided. The worst part, they removed the metal splash screen to changed the oil (which is proper since it was a Toyota Tundra) and did not properly re-install it. Down the road I noticed that it was being held on by one bolt. It could have been a nasty experience if it fell off.

Valvoline did my NYS inspection on October 19, 2011. I was told that my passenger side windshield wiper blade needed replacement, and that the car would not pass NYS inspection. Prior to my going to Valvoline on Western Avenue, Albany, New York, I took it to Advanced Auto on Altamont Avenue, Schenectady, New York. The man looked at my car and he told me everything was good to go (he checked the lights, wipers, back-up and et cetera). I told the Valvoline representative that I did this, and nothing was wrong with wiper blades minutes ago. The Valvoline representative said that they are not NYS inspectors. As I was waiting in the room, I saw the guy at Valvoline with his left hand on my wiper blade, but I never got up to question him what he was doing. Now I know what he was doing!

Last year the Valvoline on Chrisler Avenue, Schenectady did the same thing! Last year I had that Valvoline do a mechanic's inspection, and I paid $10. I was told that all is fine. Then following week, I took it back for NYS inspection and this time the wiper blade strip was pulled off! Again, I have no proof. I was furious! I hope that the Better Business Bureau (BBB) and NYS will review the fraud that Valvoline is committing. I'm certain that their guys are told that they have to make sales, and they intentionally pull and rip off pieces of the wiper blades so that consumers pay for replacement. This is last time last time I will use Valvoline for anything!

On 8/6/11, I took my 2004 Mazda 3 to the Amelia Valvoline Instant Oil Change store, intending to get an oil change & have them checked the air conditioning coolant. When they checked my car, I was told that the air conditioning didn't need service yet, but that there was pressure building in the system that could ruin the A/C compressor. Then I was told that my transmission & fuel system were due for service. They said that if I had all 3 systems done they had a special deal that would save me money. I was hesitant but agreed to the suggested service.

Immediately upon leaving their store, I began noticing that my car was trying to accelerate when I tried to slow down. Although the engine light did not come on, the tachometer was going up each time the car surged ahead. I took the car back to Vavoline the next day & told them the problem I had with the car accelerating, when I was trying to slow down. They looked at the car & changed a rusty hose clamp. I was then told I was good to go. I left thinking it would be better. After driving the car, I realized that it still was trying to accelerate on its own. I was not told to take it to mechanic if the problem continued. I was not told that to continue to drive car with this problem could cause further damage to my car.

On 8/11/11, I was on the way to work with the engine made a banging noise & the engine light began flashing. The loud noise was replaced with a loud ticking that accelerated when the car accelerated. It was running very rough but I was able to make it to the Anderson AutoZone. They plugged it in to their computer & said that there was a problem with cylinder 3 & O2 sensors. They told me to take it to a mechanic. I drove from there to Jeff Wyler Eastgate Mazda Service.

Mazda service found that the O2 sensors needed replacing & that the spark plug for cylinder 3 was bent at 90 degree angle. They replaced the O2 sensors & all 4 spark plugs. I picked the car up on Saturday & drove it home. The next day, I drove the car to Amelia **. The engine light came on within 1 mile of my house. I stopped at Amelia AutoZone & had them check it with computer again. I was told it had a problem with cylinder 3. I took it back to Mazda on Monday.

Mazda found #3 spark plug was starting to bend again. This time they put a camera into #3 cylinder & found cracked piston & damaged cylinder wall. At the time they felt there may be debris in cylinder although none was seen. I was told I would have to replace the engine.

I contacted Vavoline & the store manager investigated my claim. He maintained that the engine was not hydro-locked, so the damage could not be their fault & that there was metal in engine (that no one had seen). He even tried to blame Mazda for damaging my engine when they repaired it. He did say that they would accept responsibility for damaging O2 sensors & would reimburse me for those repairs. My husband & I have also talked with his manager without any satisfaction.

The transmission fluid was changed on Acura 3.2 TL. Few weeks later, the gears started slipping. Acura dealer said Valvoline put a wrong kind of fluid in transmission. It should have been Honda fluid only. I had to have new transmission flush with Honda fluid. It was better, but never was okay. It consistently began to get worse, until I finally had to have a new transmission at $3900.00. I have tried for two weeks to get a response from Valvoline to no success! I want to be fully reimbursed. Valvoline should be the professionals and know what fluid to use.

I've had my Ford F-150 4x4 pickup truck only serviced at Valvoline. I followed all the recommendations of fluid replacement including the transmission. Well, the transmission went out and I was wondering who to speak with about Valvoline's policy of protection. The boys in the bays servicing the vehicles know nothing about such things. Is Valvoline partly responsible? I don't know, but it would be at least nice to speak to a representative.

I worked at Valvoline now for a little over a month. I already cannot partake in some of the things that are going on at the store on Michigan Road in Carmel, Indiana. From beginning to end, it just gets worse and worse!

As cars pull into the lot, our employees are trained to jump at the sight of a vehicle and immediately cater to their satisfaction. It almost never happens. Once the vehicle is in the bay, it is the CSR's job to greet the customer, scan in the vehicle and talk about oil with the customer. It is also their job to get the oil filter for the vehicle (while dating it and putting the tech initials on it) and begin the service process by initiating a "light-check." It turns out that CSR is the manager's job here (usually never get checked). Being half-way trained as a hood tech, it was my responsibility to accomplish this. The manager does nothing but sit on his new 3D android, enjoying his game of "angry birds" or "my paper airplane."

After the customer is greeted, the hood tech is supposed to check fluids, air filters, tire pressures, and wash the windshields (it usually never happens). Then, we send our recommendations to the CSR to try to sell the recommendations to the customer. This was also added to my list of duties, while the manager again is on his new 3D android. Once the lower bay tech has drained, the old fluid and the oil filter are changed. That is, if they even change it. Our manager would have us change oil and not the filter, because we didn't have the filter in stock. The hood tech can then ask the CSR what oil is going into the vehicle. This also became a part of my duties (keeping in mind that all 2011 and newer vehicles take nothing other than a full synthetic blend). Half of the cars got the wrong oil. So, we would send whatever oil the manager told us to. After that, there should be new, or the old air filter is ready to go back in the vehicle. Mingo would sell the air filters when we didn't have the correct one in stock, and shove it in there anyway.

We are supposed to have the lower bay tech show us that the drain plug and oil filter are tight. Then, we run the vehicle for about 15 seconds to be sure all bolts and gaskets are tight, sealed, and holding. The CSR/manager is supposed to come over and check that the plug and oil filter are tight for a second and final time (it usually never happens). Then, they check under the hood to make sure all caps are tight and all sticks are down. I don't think tapping on a cap or just saying "you're good" counts as checking if they are tight. Finally, we verify oil level with customer. The CSR is supposed to cash them out. Once again, it was my duty when I wasn't even trained on it. So, I made sure to note every car that I was CSR for that I was trained to be. Honestly, you're only lucky to get a good and complete service and oil change if corporate is there, or if you don't go there at all.

I tried to pay for oil change with a traveler's check and was told that they could not accept travel checks because it's a company policy. They aren't allowed to make change. My bill was 36.81, check 50.00.

I went in for an oil change; four mechanics came over to my car. They were not busy and I requested an oil change, and they did change my oil very, very, quickly. I then asked that they tighten everything because I do a lot of highway driving. They seemed not to care with what I was saying and laughed. Later that day, I was driving up Route 1. When I accelerated, I heard a pop and then a loud hum. The car started to shake and I had no control. I managed to get off the highway just as my car died.

I looked under my hood to find the hose leading to my engine had come off because the clamp was not properly tighten on at Valvoline. I called the North Reading store to ask for assistance. The manager told the young girl working there that he was too busy to talk to me. My mother happens to have AAA and they came and fixed my car. We could have been killed on Route 1; Valvoline did nothing to help me. I will never go back there. Please do not go to this Valvoline in North Reading.

On 8/11/11, I took my car in for an oil change at the Valvoline store located at 850 Oak Road, Lawrenceville GA 30044. I have taken my cars there before so I was familiar with the services they have performed in the past. I did arrive 5 minutes before closing, but they took me so I did not think that the service I received should have suffered. I was wrong!

Unusually, a light check happened; that did not. Fluids checked; that did not. Tires checked; not happening (I have a pressure sensor on my car and it still tells me one tire was low). BUT, they did inform me that I needed a new air filter. I said OK. I watched the technician, and I use the term loosely struggle to get the filter into the car. Miraculously, after he bent over out of sight and did something, the filter fit perfectly. I thought that was strange. They whisked me out the door after taking my 85 dollars and I knew something was not right. I popped the hood and what do you know, my old filter was back in the car. I pounded on the window and they opened up the door and I explained what I found. The new filter was in the trash. They again tried to install it to find it was the wrong filter. NICE!

I guess they think we are all stupid! The next morning, I called the manager. I got him on the phone and he immediately explained he was too busy to talk and would call me back. He did and his remedy was that I could come back in and they would do the proper service and a free oil change. Anyone wants the coupon he is sending me (if I get it)? Because I would not trust those ** to take out my trash let alone work on my car!

I left my job back in February to take care of my mother. Her health got really bad. She needed 24-hour care so I quit VIOC to take care of mom.

A month ago I reapplied for a position back with VIOC. I spoke to a couple of my ex-coworkers. They stated since I have experience working for them, there shouldn't be any problems coming back. For two weeks, I received no call back from the General Manager about a job. I saw him a week later with the owner of the franchise. He asked how my mother was and I told him she was in a skilled nursing facility. He then stated he had no job openings for me. I'm curious because if there really are no job openings, then why are they still advertising at the stores and at SnagAJob.com? I would love to have my job back.

The franchise in Buffalo, NY is the best. I think they are even better than the corporate stores in NY.

I took my car in for an oil change on 7/09/11. Jason called me out to the car to let me know of services he recomended for my car such as a fuel treetment. I told him to just do the oil change and he tried to give me a special. He said my oil change will be free if I get the services he said I needed. I told him to just do the oil change. About ten minutes later he came in and I payed for the oil change. That night I notice my car was loosing transmission fluid rapidly. It was pouring out when I turned the car off. I called Vavoline back the next day because it was after hours. I explained the problem and they sent out two employees (Saul and Jose).

Jose looked under the car and said its leaking transmission fluid. I was complaining and he said well im not the one who worked on your car. He later told me that he notice it was leaking around the screws when I brought it in the day of service, I then said " I thought you didn't work on my car". He got back in his car and said I needed to file a complaint. The complaint was made with the manager Christopher Jones the next day. I still have yet to hear back from these people. They never answer the phone and I believe they have caller id. It is their policy to inform any leaks they find the day of service and they said nothing. It says that on the back of the invoice they give at the end of service.

I registered as a user of the 5W-30. It has a 125,000-mile oil engine guarantee and I have yet to receive information on how the guarantee works. I am now just under 1,000 miles short of the 125,000-mile guarantee travel odometer mark and I noticed, as I changed my most recent set of spark plugs, an oil in my spark plug chamber.

I may now be forced to sell an asset to my portfolio, that being of a vehicle I own. I have already a combined $1,500.00 worth of work and maintenance on the vehicle, and any major engine repair would complete be forsaking money to the acquiring purchase price paid for the vehicle of over $2,400.00.

I am concerned for my engine and safety of driving the vehicle at this time. What do you do in instances such as this with a complaint of this sort?

I went in for a state inspection. They found both rear brake lights were out, and I told them to fix it. It cost $6.99 per light. Two guys were working on it. One on each side. Both of them had trouble getting the rear light assembly off, and both started using metal screwdrivers, to try and pry the housing off. The first guy figured out it was not prying that was required, it was moving the housing inward. The second guy couldn't figure this out, even when I asked the first guy what he did. The second guy continues to pry, and I told him not to damage my car. I am closely watching all of this. When they are finished I examined both light assemblies, and the car paint is showing stress on the left side, and the plastic assembly is showing deformation on the right side.

I asked the first guy if he did this damage on the left side, and he said no. I didn't directly observe him prying, so I let it go. Then I go to the second guy and ask him if he did the damage to the plastic housing. He didn't say yes or no. I told him I watched him pry with a metal screwdriver, and I was sure this had caused the damage. He didn't say anything. When I said I didn't want to pay the cost to replace the bulbs, he said I would have to talk to the manager, which was a third guy. Before I can talk to the manager, the first guy comes over, and says I can't prove anything, and if I want any refund, it will have to go through the regional manager, and that sometimes, you have to pry the light assemblies off, which is **.

The manager came over and I repeated my request for the no charge of the bulb replacement, and after making a bunch of excuses, he gives it to me. So, I wasn't charged for the replacement, but I still have a damaged SUV, and I don't feel I can go back there, because all three of the guys were obviously mad at me. No longer will I take my car there. I spent a lot of money for my car, to be worked on by a bunch of very young men, who don't really care, and are under no real management. The right rear light housing has several deformations in it. The car body paint near the left rear light housing has several stress marks. They just lost a customer.

I have used Valvoline's services for oil changes, wiper blade changes, etc etc since November 2007. Now two years later since the last oil change when they replaced the oil plug with the wrong one it was the wrong thread?

They will not take liability and their words to me yesterday was do what you have to do and none of it would stand up in court. Only because when they put the wrong plug in it was never noted on the receipt. I will never ever take my car there again! ! I guess you get what you pay for and I pay less at the dealership!

We always got our oil changed, at either this one, or the Fourth Street one in the same city, and paid for the full treatment. It turned out, they either, did not change the oil, or left a dirty filter on, and did not lube the parts they were paid to lube. This caused a blown engine, and both sides in the front end broke (either tie rods or ball joints), and they were both dry as a bone. This place caused over $5,000 in damages to our truck.

Oct 26, 2010, I stopped by the Lavernge Instant Oil Change to have my oil topped off. It was about a quart low. The guy who I do not know his name-showed me the oil stick to show that the oil had been topped off-I did appreciate that. I left and drove straight home which is about 7 miles. I did not notice any smell or anything at that time. My wife had to make a trip to Memphis the next day which is a min of 6 hours round trip.

When she got to Memphis, she noticed an oil smell, so she pulled into a place to get the oil checked out and once the service man raised the hood, there was oil all over the motor. Even on the insulation under the hood. The service man thought something bad had happened to the car as he investigated it. He found the oil cap laying on top of the motor. This could have caused major damage as in an oil pump. I feel that Valvoline should pay for having my motor cleaned!

I went to get an oil change. They had a special on free a/c check. So they checked the a/c (after oil change). They said I only had 25% of freon in the system. The female service person said, if the a/c was to be used, the compressor could go bad! So I told them to do what they had to so the a/c would work. They said they installed the freon to fill the system. I was told that the a/c was blowing very cool and I was "good to go". So I paid the bill and went to leave, I turned on the a/c (as I was leaving the bay). The air that was coming out the vent was blowing warm (not cool like they said less than ten minutes prior!). I went back inside to tell them it was not blowing cool/cold at all! They continued to check out.

Then the tech came in the waiting room and said that the compressor was bad! This was after I paid $120.00 and was told everything was "good to go". The compressor was working fine, then it was not! I don't understand (but I was told by a mechanic that it seemed they overfilled the system, which would cause the compressor to go bad)! The manager said he would have to remove the freon from my system, so I could get my money back for the charge of them filling my a/c. They said nothing about a bad compressor or even the possibility!

Used to take my car to Valvoline oil change on Gammon road, Madison, WI. Last two times, I was told oil was low. Have only 60,000 miles on car. I do not drive hard and have never in the last three cars ever had any oil loss. Changed it at home and have not lost a drop since in months. It's either they sell bad oil or they do not fill totally (to sell cleaner?). Have a relative who managed a different place I used to take my car to before. This never had a problem with it ever. I will never use Valvoline again.

Got my oil changed like I normally do. Instead of guys it was girls and I thought that was pretty cool. They found everything wrong: air filter which needed changed, said it needed radiator flush, need new oil filter (which I thought came with oil change), my windshield wiper was coming apart.

So thinking to myself I just had my car in about 3 months ago where all was taken care of except oil. So I knew I didn't need that. But I thought ok on the wipers. Well, when you have wipers that cost as much as Valvoline charges, the right thing would be to inform the customer before he gets the shock of his/her life. My bill was $101.00: $40.00 for the wipers, $20 a piece for ordinary wipers. Well, they couldn't take them off and put on my others because they bent them in throwing them away.

$40.00 is very high for 2 wipers, highway robbery. I think it stinks. That is the way you gouge good customers. I was dealing with someone named John, playing phone tag with him at a number in GA and naturally couldn't connect with him. This is **.

I will never go back. What a way to rip-off good customers. Most places will say, "Ma'am, these are $20 a piece. Are you sure you want to replace them both when it's just the one?" Hell no, not one breath of air. I didn't see them empty the old oil out either. Usually someone is in the hole, never saw that. I had the rest of my car checked two weeks later because someone brought it to my attention that they had problems up there, and my oil was filthy. So now I think they didn't change it either. I think the two gals and their manager Robin ** had a hay day with the customers that day.

I had my tires rotated at Valvoline Instant Oil change store # 020007 on my Hyundai Santa Fe on 5/01/2010. The front of the car began to shake after I drove to Waldorf, MD on 5/9/2010. I had the car towed to a Peps Boy Auto shop, where the front passenger tire fell off the car and damaged the fender and bumper. Peps Boys found loose lug nuts on all the tires, three of the lug nuts on the front passenger tire had come off and the last two studs snapped off. Pep Boys replaced the studs and mounted the spare tire.

Valvoline now says the wheel falling off is not their fault and will not pay for the repairs to my car. It will cost $1200, plus the $125 to replace the wheel rim and $100 to replace the lug nuts on the wheel.

On the evening of July 30, the staff at Valvoline Instant Oil Change, 8717 W, Ogden Ave., Lyons, IL 60534, removed and failed to replace one of the radiator caps when servicing my 2004 Toyota Sienna. The missing cap caused antifreeze to spill all over the engine and eventually made the car inoperable. On the night of the July 30, I was required to travel to meet my son and add antifreeze to the coolant system. When my son tried to drive the car again later that night, additional problems emerged that triggered numerous warning lights and again made the car inoperable. On Saturday morning, he was able to get the car to an auto repair facility for necessary repair. Repairs are over $190 which Valvoline is refusing to pay.

I had my oil changed at this location on 7/21/2010. I signed a small contract with a print on the back that was not large enough to read. They advertise quality work that is guaranteed. I thought they were honest about that. On Saturday, 7/31/2010, I drove a few blocks and my engine started smoking then stopped. Had I been on the freeway where I usually am driving, I would have been hurt or killed. I called the business and they sent out John. He said there is no oil filter on the vehicle. He went back to the shop, brought the filter the computer called for and as he was trying to install it he said this is wrong and it won't seal. Later, I learned this was a recalled filter and it was defective. The shop had not been given a notice about the defect.

This is my work vehicle and my personal vehicle. I am a painter and I carry 10-foot ladders and lots of other equipments. I had to rent a van to carry it all. The company said they would be responsible for $30.00 a day. The van costs $90.00 a day with insurance. They are replacing the engine with a used one. I have no idea what I will be getting and it does not feel safe having dealt with this company. They have had my car for 3 1/2 weeks. My car was well-maintained and the engine they are putting in has no records.

This will never happen again! They are totally responsible for this and are doing as little as possible. They work on volume not quality. $90.00 a day vehicle rental for 3 1/2 weeks and I cannot be sure my engine will be safe. I do lots of freeway driving. It's scary.

I also used to work for Valvoline Instant Oil Change and I would like to stand behind all the consumers who have complained. I worked there from Oct 2009 until June 2010l, and during this time I have witnessed many customers who have come back complaining that we messed their car up. Honestly, nine times out of 10, we did. However, only about six or seven times out of 10 did we ever offer to fix the problem.

We had the front wheel of a Mazda3 fall off after doing a tire rotation. Somehow the rotation wasn't on the ticket. However, all of the employees including myself remember the vehicle and the services performed. Yet, Terry was not only unhelpful but was very rude to the customer when he came back. He accepted no responsibility and none of us were allowed to speak with the customer for fear of our job. Looking back, I wish I had helped these people because since this day I have seen many more issues of similar importance. Do not go to Valvoline in Keller, TX. They will show no remorse if they mess up your car!

I used to work for Valvoline instant oil change and in defense of VIOC, I would like to let the public know that it's a very demanding job and there are times when things go wrong. And then there is the customers who argue over the price, and you all forget your coupons, and instead of saying hi or good morning like we do, you look and say, "How long is the wait?" Or, "Oil change." How about saying hi back? And just so everyone knows! We make no money in bonuses or by selling services. A lot of us just care about cars and it's only ten bucks an hour. Thought you should know.

They were running a special to have 3 services done for a $30.00 discount. They suggested the fuel, transmission and radiator flush. I thought I was preventing problems by having this done. My car started to buck and vibrate while shifting gears. I brought it back and they said they would clean it again. They made it even worse. They are now refusing to help me and basically said I cannot prove they did anything wrong. My car is not running well at all and I live in fear that it will break down and I will be stranded someplace. I spent $200 at Valvoline and then another $1018.00 to have other work done on my car, and now I have a transmission problem that I cant afford to fix. The manager was arrogant to the point of laughing at me and said that I could take this to any level I wanted to. I could not prove they did anything wrong.

On April 24, 2010, I took my vehicle in to Valvoline Instant Oil Change located at 2470 Lafayette Road, Portsmouth, NH 03801 for a state inspection. Their phone number is 603-436-0195. I purchased this vehicle in December of 2007; it is a certified pre owned 2007 Toyota Corolla. When I arrived at Valvoline, there were no lines. I was able to get right in. The technician Shawn informed me after spending 90 minutes inspecting my vehicle that the Serpentine belt had cracks in it and needed to be replaced to pass inspection. They wanted to charge me $95 for this in order to pass. Knowing that my vehicle was very new with only 28,000 miles on it, I declined and decided to take it to a more reputable establishment that my father has used for many years.

On May 5, 2010, I took my vehicle into this establishment in Manchester, NH to get my inspection. During the inspection, the technician came out to ask me if I had had this done at another location. I explained to him what happened at Valvoline. He told me they reported to the state that my vehicle had 78,000 miles on it, 50,000 more than it has, and had a power steering leak. The technician at my father's mechanic informed there was no evidence of a power steering leak whatsoever. I explained to him about the serpentine belt being the reasoning Valvoline gave me for the failure. He went and inspected the belt and told me there were no cracks in the belt. My vehicle passed inspection in less than 30 minutes, and they were very busy.

Avoid these guys at all costs. They have quotas and are completely unethical. I am resolving this matter with the DMV and Department of Justice.

This is their statement: "Regular replacement of Automatic Transmission Fluid (ATF), according to your manufacturer's recommended schedule, will help extend the life of the transmission, prevent rough shifting, accelerated wear and even transmission failure." Problem is that it is not my manufacturer's recommended schedule. My Ford Edge doesn't require this until 150,000 miles vs. what they told me it should be done at 30,000 for $119. I would have gotten it done but they couldn't get their horse down the neck. Economically it is unnecessary needed work. I imagine that I am not the only one being taken advantage of.

I went in for an oil change. I was told I needed to replace the interior air filter that sits behind the glove box. Once it was replaced and I turned the blower on, the car was humming and had a slight rattle. I was told that was because it was a new filter and it needed to be broken in. I asked them to put the old filter back in. I wanted to see if the hum went away. That did not fix the problem. Then I was told it was possible that the old filter had twigs or nut shells on it and they may have gotten into the fan. I was told not to worry. I needed to drive the car for a while. They made no offer to fix the fan. I did worry. While sitting there, I called Toyota. I was told by Toyota that if the filter is not removed carefully, the twigs and nuts can get pushed into the heater blower.

The twigs and nuts would need to be removed before the hum or rattle would go away. At his point, I told Valvoline they needed to pay for it be fixed. Then they offered to fix it. To make matters worse, I checked my tire pressure when I got home. It was not at 32 as they had indicated on my receipt. All four tires were below 30. So off I go to a gas station to fix the tire pressure. I will go to Toyota and pay to have the hum fixed before I will ever let Valvoline touch one of my cars again.

Late November, I used the Richmond Rd. location to get lube and oil change. 2 weeks ago, I helped a stranded motorist with a jump start and noticed my oil fill cap was missing. I found the cap between my air condition lines! Great. I don't have to go buy one! Then on January 28, 2010, my oil pump quit working! Why? After checking the truck over, I discovered that the oil pan bolt was missing! Gone!

Things happen. After the cap not put back on and the oil pan bolt being gone, it is absolutely a very poor quality attempt at servicing my vehicle! There's definite oil pump damage! How much damage to the engine is yet to be known.

On Dec 30, 2009 my 94 Deville vehicle brakes failed while driving. I drove into the Valvoline station to inquiry if they would repair brakes. I was told yes by Rob and he stated after checking underneath the car I had two broken brake lines that he could repair them. It would cost $300, $150 for each. He stated it would be a while, to have a seat in the lobby. It was approx. 3:30 pm.

After waiting two hours, I was told the vehicle would be ready shortly, that he had to send it down the street to bleed the brakes. I thought that was strange but I continued to wait for my vehicle. I was told to pay for the repairs before he started to work on it because he needed to go to the auto shop to purchase the brake lines needed for my car. I gave it to him and demanded a receipt.

After waiting, I observed an individual driving the vehicle into the driveway of the Valvoline and the man told Rob. "I can't fix this car!" I then asked Rob. "What's going on?" He stated, "Don't worry! I have a friend down the street; he can fix it. I'm never going to send him anymore business. He had your car for hours and he's just now reporting he can't fix it." Rob then drives my car to V.I.P. Express Care Auto Center, Southfield Road, Ecorse, MI 48229.

They begin to speak in Arabic and I'm totally confused. They finally say we can fix this problem; however, you'll have to leave it overnight. My car was returned to me the next day Dec 31, 2009 approx. 3:00 pm. I had the car inspected and was told there was no two brake line replacement, only 1 brake line and the back brake lines remain rusty. I visit the V.I.P. Express Care Auto Center and told them I knew the job was not completed. Their response was that Rob only paid the $100 and told them what to do and they did more than instructed. They felt bad but had to comply with Rob's orders. They stated if I wanted the job completed properly I would have to give them $200 additional. If not, I could receive $100 credit. I was deceived by believing my vehicle was being repaired, sitting in a waiting room while all along my car was sent out for repairs by several folks without my consent.

On 12/21/2009, I took my 2001 Toyota Rav 4 to Valvoline for an oil change and they replaced my Air Filter, Radiator Fluid and Power Steering Fluid for a total of $234.08. On 1/14/10, my oil light started to flicker and I pulled off the highway in Boston and my engine just turned off and I could not restart my car. I was towed to a service station and my car was evaluated by the Manager. When he checked my oil, he stated that my oil was definitely overfilled and the oil pump could not distribute the overfill of oil properly, and my engine seized up.

I called Valvoline and they are supposed to call me today to tow my car to one of their service centers. After reading so many complaints about Valvoline service issues from all over the country, I am very nervous about Valvoline touching my car ever again. It is 24 days and 220 miles since Valvoline serviced my car and it's sitting in my driveway as dead as a door nail. My job in Management & Sales requires me to utilize my car every day. I had to borrow my husband's car today, which is not an option for me going forward.

Last week I brought my 03 Liberty Sport in for an oil change and later that day I noticed that the Temp gauge would be near the 3/4 mark while I was drivimg on the interstate. I just guessed it was the cold weather but it kept happening. so when I got a chance I was foing to take it back in to be seen. My wife was on her way back from work today with my 11 month old son when she heard a beeping/dinging. It was the temp, it was on H. so she pulls over and calls me and her father. I had just gotten to work and could not leave so she waited for her Dad to come. Mean while it is snowing with 20+ MPH winds and under 20degrees out. They waited 30 min in the cold for Her dad to come pick them up. My sons hands were BLUE!

They perform the service and now tell me the oil change at $19.99 is only for 5 quarts of oil, and my car took more and that costs $5.99/quart extra -- false advertising #2. I got them to back off of this.

They tell me my car need front brakes. Attempted fraud #1 -- I had my mechanic look at them and he says that is complete BS.

Attempted rip-off. So my bill comes to over $64 for a $19.99 oil change and a $10 fuel injector treatment. They say, "oh sorry, I made a mistake".

Before I leave I ask if they inflated my tires..."oh sorry we forgot, we will get right on that".

I brought my car in for an oil change on 8/23/09. during this visit they told me that i was due for a cooling system flush, and that i should have it done. and so I and they did. it took about 4 hrs for them to do it but i thought it was over with but the problem just started. on my way home, my car overheated and i took it back to them but i barely made it. There they told me that it might have some "air pockets" so they tried to get the air out by doing all kind of things and they did that for about 2-3 hrs and they also told me that my car had a reverse air cooling system and when they did the flushing they might have damaged the thermostat, so they changed it with an off the market thermostat and the problem appeared to be okay and i was told to bring it back if it doesn't get any better, so I went home.

the next day monday, 8/24 i drove it to work without problem, approx 30 miles back and forth but on my way home the temp gauge was almost all the way up to te "H" level and i could hear some noise coming from the engine but it was too late to bring it back to the shop, so i took it back the next day, tuesday. Tuesday, they looked at it, did all kind of things, and i was at this shop for almost 3 hrs, i was told that they didn't get all the air out in the beginning and that's why it overheated again but i was told that it was going to be okay and so i went home. the next day, wednesday I took it to work again without any problem but on my way home, it overheated again, took it back to the shop the next day and they kept it until friday afternoon and God knows what they did to it while it was there for two days.

late friday afternoon, I got a call from one of they guys there, his name was xavier, telling me that they have no idea what's going on and there was nothing they could do so they brought it over to one of their affiliate shops and it's been there ever since. Monday morning, i was told by them that they finally figured out what's wrong and it was the radiator. I was told that it would cost $250.00 to put a new one in but they refused to have it done and pay for it because they feel that it wasn't their fault and my car has been there just waiting for their approval to have a new radiator in. I'm so tired of all these run around I just want them to owe up to their responsibility. They obviously have done damage to my car and they are not willing to accept the blame.

i took my wifes 99 ford explorer to get a oil change before a family trip and when my wife went to work the next morning she noticed smoke coming from the bottom of the truck and fluid dripping, she called the manager of the place i took it and he told her he would be there in a hour to look at it. when he looked at it he basically told her she didnt know what she was talking about and said he couldnt find anything wrong,

when i got home she showed me the smoke and i took a look under the truck and found that the tranny dipstick tube was loose and i called the manager and told them and he told me he told me they pulled the tube out of the tranny but seems like they didnt put it in properly and tells me that it was like that before i brought it in,

now keep in mind that the engine has only 70k and they put 190k on the invoice and tried to tell me that i also need several other jobs done to the truck. i never had a leak in that truck till i took it to valvoline, never agian am i going there.

This is an addendum to my complaint filed 07/07/09. When I re-read my complaint, I didn't make it clear that the damage occurring was to my right front rim which was one of my "good" rims & not one of my previously damaged rims of which I had two, on the left front & rear of my vehicle. I was still able to operate this vehicle with the two prior cracked rims. I just had to have air pressure every 3 days or so. The damage to my right front rim that occurred at Valvoline on 6/15/09 was damaged to the degree that I was losing 20 lbs of pressure overnight. As I stated previously, I am still pursuing this & will add an addendum.

I use Valvoline on a regular basis on oil change, fluid check, etc. My complaint is a little different than those I have read. I have used Valvoline for years for my oil change needs. I had 2 cracked rims on my 2002 Olds Alero and I frequented Valvoline to add air pressure to my 2 ties on the left.

On 6/15/09, I went to the same Valvoline to obtain air pressure. They had, in the past, been accommodating to me and would do this free of charge. On this particular date, I went to their store to have them check my tire pressure and the technician directed me into one of the bays. On this day, I noticed the rails or lift that you drive onto was considerably higher than normal. I was concerned due to my vehicle sits low to the ground. I followed his direction anyway and my car literally fell off of the lift resulting in an impact. The technician asked me to back my vehicle out of the bay and looked under my car and assured me no damage. He said, "Your oil pan is fine," etc.

I left thinking everything was ok only to later learn than the impact cracked the rim and I had a flat tire a few days later. They are denying any negligence and stating this never occurred at their store. I'm not letting this go. I've pursued. They are denying liability. But, you know what, they are not done with me. I asked them to turn this into their liability insurance carrier. They told me they are self insured. I asked this individual if they were a licensed insurance adjuster (of which they are not). I am a licensed insurance adjuster and that is the reason I inquired.

Therefore, I am writing the Department of Insurance for my state and making them aware of the circumstances. They are not qualified to make a determination on my claim as they are not "licensed". Okay, that is the key. And that is what needs to be addressed. The Dept. of Insurance will investigate. These people do not have liability ins. coverage and are making determinations of which they are not qualified to do.

I wanted to share this information with consumers. Get your Dept of Insurance in your state involved. They have departments for consumer affairs and complaints. That is what they are there for. Therefore, I will add an addendum to this once everything pans out.

On 3/20/09, I took my classic car to vioc for an oil change, which includes topping off most fluids under the hood. Last week, I noticed blue smoke pouring from the tailpipe, so I decided to check my fluid levels. Upon checking the fluid levels, I found my oil level to be at least a quart over the recommended capacity. On top of that, my transmission fluid was not even touching the dipstick. I filled the trans with fluid myself.(about drained completely), and this is the first I've noticed any significant loss of fluid from the trans. I don't think I have any damage from the lack of tranny fluid, however, over filling my engine oil has my car smoking (blue smoke) and running rough.

Several mechanics tell me that I may need to have valve seal service, or a shot piston ring. I shouldn't need any service of this nature, for the car has less than 59,000 miles on it. Not to mention this smoke just began since my oil change (with at least 1 qt. too much). Oh yeah, the reciept reads that there was 5 qts. of oil added, and the oil dipstick clearly 4 qt. capacity.

At this point, I'm not entirely sure what the cost of repair is. I've been told that the smoke may subside after I drain the oil to the proper level, so I'm going to try that first. Should have that done by the time I hear from anyone here. Today is 4/12/09. Thank you, in advance, for your assistance.

I have 2 complaints. First I took my 94 Honda accord in 11/14/2008 and had oil changed and when I changed my oil myself today 4/2/2009 I noticed that my magnetic oil plug was gone. Called up the store and they denied of course (thing cost me $15 not much but the principle). They say I must have lost it and they are not responsible for it. How could I have lost my drain plug and put a diff one in and not know it.

Second complaint. First part 2001 Nissan sentra (wifes car) it was winter and my wife need her oil change she went in and they changed the oil and they told her that the tranny fluid as black as coffee. I told her Ill change the next weekend. Got it home and looked at it and was as red as it just came out of the bottle. Second complaint same car, the winter 11/2008 I took the car in to get the oil change was snowing like crazy. They popped the hood and then I could see one of the so called service techs walk in from out side with arms full of food. The one that was working under the hood seen the food and yanked the oil dip stick and snapping it off and they said it was like that. You could feel the car jerk when he did this. They said of course not our fault.

So there for I will never go back to them and I tell everyone I know not to go to them crooks and cheats. from them breaking off the dip stick i had to take it to my friend and we had to pull the oil pan. 5hrs labor and a few cases of beer.

I went in to have an oil change yesterday. When I pulled up, I was the only customer there and was directed to pull my car in to the garage area. When I stopped the car, I realized that two of the workers were throwing odds and evens to see who HAD to handle my oil change. Maybe I'm a little sensitive, but I feel like doing oil changes is their job and I'm sorry if doing mine was an inconvenience to either of them. As far as customer service, there was none. As usual, they tried to talk me in to services that I didn't feel were necessary, offering me a great price. My early bird basic oil change is now priced at $44. Prices hace definitely gone up (or I was cheated). The job was completed in about 5 minutes. I seriously doubt that I got what I paid for. Considering the lack of customer service and the high price, I will start taking my car to Firestone, Goodyear, etc. I'm not going to waste my time with Valvoline. This particular store has been taking care of our three cars for years. Not any more !!! I don't want to be a bother to the workers who didn't seem to have anything else to do at 8:30am.

To make a long story short,The engine was ruined as all the oil was blown out. It cost me over $17,000.00 and valvoline does not even respon to my requests for compensation. Ihave file suit,but they have not even answered the Complaint even though suit was filed three months ago.

I Aways go to this Valvoline oil change on New Halls Ferry and get my oil changed there every 3,000 miles so on this 13th day 0f March 2009 i took it back for another oil cgange and the Rep that waited on me came back after he had worked on my car and told me that the Dip stick was broken upon viewing the dip stick you could tell that this was a fresh break and that the part that you measure the oil in your engine was left broken in the holder and you couldnt get it out he tried to tell me that it was already broken but they are the only one thatchange my oil

the dip stick was left broken down into the engine

I have a 2002 pontiac grand am, my vehicle has been making loud noises, shaking pulling and vibrating. I went to start my car one day and it wouldn't start. I had to have my vehicle towed to a dealership to find out what happened, my battery was low so i needed a new battery and a tune up. After all of that was complete the dealership informed me that my problem was coming from my motor, they stated and written a statement that says due to the oil filter not being changed oil would not get up to the upper motor and they foung metal shavings in the old filter.

I have been without my vehicle for a few weeks. I need my vehicle for my job, I manage three job sites and need reliable transportation to complete my job requirements. Since the incident i have been getting parking tickets almost every night because my vehicle will not start and i have no where to put my vehicle but leave it on the streets. It has been very stressful not having my vehicle i've been walking to and from which is not safe for a young lady to do.

I just finished paying my car off last year June, i never thought within less than a year my vehicle would not be working due to negligence when getting my oil changed. It has been stressful and depressing for me and others to depend on them for rides. Due to this negligence i will either need a new motor or have it rebuilt or buy a new vehicle which i don't have the funds to do either.

ON 2/27/09 I took my car for an oil change at Valvoline (3925 route 31, Liverpool, NY 13090). After I left the parking lot of Valvoline the SERVICE ENGINE SOON light came on. I drove my car to my machanic in Plainville to find out why the light went on. When he was done he asked me if anyone had been under the HOOD OF MY CAR BECAUSE A HOSE WAS DISCONNECTED WHICH CAUSED MY SERVICE ENGINE SOON LIGHT TO GO ON. The Valvoline technician didn't hook the HOSE back together when he was done. When I called the store and spoke to the manager and told him what happened he said what do you want me to do about it in a snippy tone.

I had to cancel my appointment to get my car inspected because it wont pass sense the SERVICE ENGINE SOON light came on. I have to drive my car over 400 miles (wasting my time and gas)to get my car to reset itself,because the SERVICE ENGINE SOON light was on, so it will pass inspection. Valvolines response is to take NO RESPONSIBLITY for the actions of their employees or the problems they cause their loyal customers. I have gone to Valvoline instant oil change for many of years. I WILL NEVER GO THEIR AGAIN AND I RECOMMEND AN IMMEDIATE BOYCOTT OF ALL VALVOLINE INSTANT OIL CHANGE FACILITIES IN EVERY STATE UNTIL THEY LISTEN AND COMPENSATE THEIR CUSTOMERS.

On 2/19/2009 I went to store CF1501 in Beaufort, SC for an oil change. I was informed by the lady taking my card to process the payment that the total would be $44.00 dollars and change. I asked her why it was so expensive when I normally paid within the $30.00 range. She stated You have the high mileage oil. I told her that in the past I was always asked what I preferred and she told me that in the notes for my vehicle I had ordered the high mileage order the last time I brought the vehicle in. I have NEVER ordered the high mileage oil and told her so, and of course she insisted I did. I could not and do not understand how a supposed prior order of high mileage oil should cause Valvoline to assume that they should automatically charge me for the higher priced product and install it on subsequent visits.

I am wondering why every other time I have been to Valvoline I was always asked whether or not I wanted the more expensive Max Life oil. Apparently it was convenient and potentially profitable to discern what my wishes were when it might have led to me choosing a more expensive product, but no choice was offered when I supposedly had in the notes for my vehicle that the more expensive option had been chosen in the past. Why did I get asked on every prior occasion what I preferred and the assumption was not made that I wanted the less expensive oil that should have been in the notes from all the times I ordered it before?

Fortunately I paid attention and noticed the topside technician carrying the bottles of Max Life and setting them on the engine and told him I wanted the standard oil that I ALWAYS have gotten. I found it highly odd that I was being charged PRIOR to the oil actually being changed. This practice is careless at best and downright deceptive at worst. I will not be entrusting the care of my vehicle to this store or ANY Valvoline store again.

Valvoline has a sign saying they take competitors coupons. I had a coupone for a free oil change they wouldnt take it. So it cost me 47.99 I ask about coupon i was told they only take the ones they want so after oil change was done he took off 10.00 dollars still cost me 39.55. If sign say they honor competitors them they should no matter what the coupon says.

just because the receipt said the transmission was ok did not cause failure nor did any of the tech at VIOC. If the trans. fluid was contaminated or burned, the damage had been done prior to the oil change, and if he had done proper preventive maint. on his vehicle than the only one to blame would be the dealer as they are the only ones who can change the fluid. I ran a oil change place for 15 very sucessful years and only paid one claim and that one I did not have to pay, just felt sorry for the guy. Most people are to quick to pass judgement. They were the last to touch it so its there fault.

Valvoline routinely says that they had checked/topped off my antifreeze. My antifreeze ran out and my heat stopped working because the tank was empty. I stopped going to Valvoline for good.

It was probably 8-9 years ago. I took my Chevy Blazer to the then new Valvoline Instant Oil Change in Hermosa Beach since I was going skiing in the local mountains the next day. While driving off the mountain the next day I noticed a "thunking" sound from below the engine. I pulled into a auto mechanic since I was concerned that I may not make the 100 miles to home. The mechanic pointed out that the differential cap was missing.

Just as the frustrated EZ Lube customers experienced, the Valvoline manager denied responsibility. Valvoline's corporate office also denied responsibility. Fortunately, the Chevy dealer repaired the damage since the Blazer was still under warranty.

As a former lawyer I was prepare to file a small claim action but did not need to. The legal doctrine upon which I would certainly have prevailed which essentially means that the only explanation for the missing differential cap was the negligence of Valvoline Instant Oil Change.

I still go to EZ Lube every 3000-4000 miles and haven't had any problems. Perhaps I've been lucky. I do watch their employees like a hawk when they work on my car, refusing to sit in the waiting room. It probably doesn't hurt that I stand 6-05, but I nonetheless believe customers can better ensure quality service by openly monitoring the work being done.

I brought my truck into Valvoline Oil Change before I made a trip across the U.S. They gave me a complete diagnosis included was a statement that said my Transmission fluid was good. By the time I made it to my final destination my transmission had ceased up. When I took it to the dealership they told me that my transmission fluid was contaminated and that is why it failed.

After contacting Valvoline they told me that they made a mistake and accidently printed that my fluid was good when in fact they didn't even have the tools to check the transmission because it was a sealed transmission whith no dipstick. My transmission failed because they did a misprint on my invoice. If they had done their job correctly I could have either returned the vehicle to the dealership I just bought it from or had the bad transmission fluid flushed and made my trip just fine.

Even though I have several documentation and statements from Toyota techs supporting my case, Valvoline and their insurance are refusing to compensate me. Now I am a victim who has a truck with a ceased transmission and a $4,500 repair bill when I was simply a paying constomer who trusted the professionals at Valvoline to do there jobs correctly. I am appauled that they are trying to weazle their way out of responsibility.

My transmission ceased and is now costing me $4,500 to replace, plus the four weeks that I have been without a truck! It is very difficult to carry on your daily life without transportation

On 11/12/08 I had the oil changed at Valvoline Instant Oil Change at Asheville, NC. On 11/14/08 the car(2008 Honda Civic) stopped running.The car no longer had an oil plug and the oil was completly drained out. I had it towed to my home and contacted VIOC. They had it towed to a Honda dealership where they replaced the drain plug, refilled it with oil and tested the engine. Valvoline then told me it was not their responsibility.

I had the vehicle towed twice, lost the use of the car for three days and was left with the towing and Honda bills.

Had AC service performed. Was informed AFTER service was done about no gaurantee of AC service. AC worked for 3 minutes. Was basically told I was out-of-luck. Manager did not seem to be worried about customer satisfaction. Paid $109 for 3 minutes of AC!

Well i go to the savage Vioc all the time and i love it they dont get paid commission so they dont sell me things i dont need like when i went there and they told me i needed a battery i said no and they were nice about it and a couple days later it died and the manager was more than willing to replace it and they have script or something so they have to call out what they are doing to the car so you always know and you are free to sit out and watch if you feel so i been to all other oil change places and they are not the vioc experince

When I was informed that it would be $10 to remove it. I then informed that I didn't appreciate getting [ripped off] like that. All my business for the past 20 years has just been the regular servicing of my 2 vehicles. But never again will they have any of my business. And anyone that will listen will be told about the way they do business.

On the 27th of May 2008 I took my car one of valvoline's chain stores to have my cars oil changed at this time I specified only to have the oil changed. After my car was serviced I got maybe a block and a half and my emergency brake light came on and it was steady on. So I returned to the location where I had this serviced performed and they stated that they did not touch my brakes or my master cylinder where I had found brake fluid on. The onsite manager told me to have it taken to a brake specialist to address this issue so I took the car and washed the engines compartment to get rid of the loose fluid and I notice that I had leaking brake fluid from the upper left side of the cylinder top.

So I took it to the nearest brake service I could get to at this point my brakes are spongy and is no where near safe to drive. The mechanic (Eddie) that performed a brake inspection on my car and he right away told me it looks like someone put power steering fluid in my master cylinder and this is the location where you put in brake fluid. And that the rear cylinders in my rear brakes went bad due to this unnecessary action done but vlalvoline. These parts have been changed less than six months ago by the alignment shop which is now out of business. I also have the invoices where these parts were changed out.

So at this point foul play is in question. So at this point in time the car was in the shop for two days I missed a day of work due to not having a safe reliable vehicle and I have an unnecessary 444.73 bill not including the 55.71 oil change that caused this problem in the first place. The only repair that wasn't due to valvoline's neglect was I needed front brake lines. The lists of unnecessary repairs are a brake fluid flush, cleaned and adjusted the rear brakes, and a loose vacuum hose on the master cylinder booster.

On the 28th if this month I took the car back and asked to speak to the manger on site and one of the sales rep that worked on my car told me that she wasn't there so I asked for the regional managers work number and they declined me that option as a consumer. At this point they called the police on me as forth I wanted a simple contact number to address my issue to higher command. Not only was the employees at this shop was uncooperative they wouldn't own up to what they did to my car. I wrote the statement to be true and honest. I had suffered from a 400 plus bill not having a safe car to use. I also missed a day of work also to have to use a non safe car to take it to a mechanic to have the work corrected. so overall i had a financial loss

I haven't gotten my car fixed as of yet because I knew they would want to see the car but I will now and I am taking this to the better business bureau.

I took my 1998 Stratus to VIOC in December to get an oil change. Today I went to a different company to have my 3K, 3mos. change and they told me the oil filter adapter (piece that the filter screws onto was crossthreaded the last time it was changed and they cannot put a new one on.

The mgr. of VIOC was out, but the technician seemed to care very little that I have no car and to wait until Monday. I have my receipt, the filter and pictures of the adapter which clearly show it was forced on and is stripped. I am hopeful this will be resolved quickly by Valvoline Instant, however the part was not in stock at my local Dodge dealer and will be at least 3 days before it arrives.

My car is currently stuck in the parking lot of the oil change facility (not VIOC). I can not drive it as there is no oil filter. The adapter is $81.00 plus my hassle of being without a car for at least 3 days and likely more. I will report my final resolution next week. To be continued...

Took my 1995 Chevy Tahoe in for an oil change, paid for the maxlife oil. Got home to see if in fact they had done the job that was paid for. Mind you have been a mechanic for over 20 years. Marked the old filter with a scratch on end and got under it and run finger through old oil and dirt. Well get home checked everything and dirty oil in crank case and same old filter, with the exception the it looks like some one took a quart of oil and slung it all over the underside.

Don't trust Valvoline Instant Oil's word! They claim to top off fluids, check air pressure etc. They obviously appear to be doing their work but in fact, they are NOT! My case goes back a couple months ago. My car had NO antifreeze after we left the store. My engine light came on and my heater stopped working. I rarely drive my car so I am hoping it won't have any issues because of not having any antifreeze but it could have been avoided had they simply done their job. My Fiance had his oil changed a few weeks ago before a long trip we took and right after leaving Valvoline we had to put air in one tire and buy some wind shield washer fluid. This is upsetting to think, you put trust in them to actually just do their job and they can't even do that. I have been told many times by many people (mostly mechanics) that these places hire kids who just don't care and the end result is a huge headache, law suit, huge bills, etc. for many people. From now on my car will never be looked at by a stranger not even for a simple oil change, it just is NOT worth it and everyone should do the same!

Who knows what my damage is now? My engine light is still on. I suppose I will have to have to code cleared, which will cost and I just hope since the car seems okay that the engine isn't cracked but it did go unknown for a couple days and it happened to be below freezing temperatures. The stress I've gone through is HUGE!

On Friday, February 29, 2008, I went to the Thousand Oaks Valvoline Instant Oil Change to have a oil/lube service done on my 2004 Chevrolet Suburban. I was asked about regular oil or synthetic oil; I chose regular oil. I was then told about the transmission fluid, and about changing it; I declined. Then I was told about the fuel filter, and that's especially recommended on Suburbans; I declined. Then I was shown my air filter, which was dirty, and I agreed to this replacement for $20. Then I was asked about my wipers, I said yes they do need replacement. (I wasn't given a price on that). After the service was done, the guy under the hood asked me start the car. At about the same time I noticed my clock flashed to 12:00 and my CD changer was making noises. I was thinking that was very strange, then went to start my car. It only clicked and would not start. I said, "Well, you must have done something. He said, "No ma'am, I didn't do anything."

Then I felt very upset and very suspicious of the service here. The guy under the hood says I need to replace my battery. I said, I find it very coincidental I come in here for a oil/lube and need a battery! The guy said, "Oh ma'am, this has happened before, it's a 4 year old battery, and it needs to be replaced. He was telling me some story about batteries, like I am some idiot that just got her first car. I told him I have had several cars, and bought several batteries in my life, and I'm not buying it that my battery just died! I said I'd buy a new battery, but I will take my old one with me, and have it checked by my battery guy because I don't believe there is a problem with it. Then the two guys looked at each other, and another guy said, "Well, we cannot do that, we need the core". I said I'd bring it back, once I get my second opinion. Then another guy (presumably a manager) asked, "Jump the car?" I said, yes, perfect jump the car, and forget the wipers, I'm outta here!

So I went home, met my husband there, turned the car off, and he inspected the car. Then restarted the car, and it started without a problem. I called my battery guy, went there and he tested the battery. He confirmed that the battery is in good condition, with correct cranking amps; it does not need replacement. He also checked my alternator, and it is fine. Here it is Monday, March 03, 2008, and still my car starts, no battery problem, no clock resetting to 12:00. It's unfortunate that the staff at this Valvoline went this far to commit fraud to make more money! Fortunately, I didn't fall for it, but I do feel sorry for all the people who do! This is a very poor practice! I'm so upset about this incident; it was so unnecessary!!

I wasn't out any money, thank goodness, because I have enough sense I did not fall for it. But I cannot tell you how upsetting it was and how fired up I was to think they were trying to take advantage and make extra money. I said yes to the filter, I said yes to the wipers, but the greed pushed them to disconnect my battery to get me to buy a new one!

Last year my son (new driver) took the car for his first oil change. I always use this same Valvoline store. The employees there talked him into everything - new wipers, better oil and more. The bill came to $150.00. I was furious when he arrived home. I called and made a complaint and they told me to come back for refund.

We have been out for state for 9 months, then sent him back for service again last week and the same kid made comments about does your mother know you are here. Very unnecessary and rude. We have 4 cars and I will never go back there. They need to hire people that are not sarcastic and rude. They have lost a customer plus all my friends. Not the way to run a business.

My 2006 GMC starting leaking oil in my garage. I had a mechanic look under my truck and he showed me the filter was loose and oil was leaking because the filter had never been tightened. My check oil light keep coming on prior. My truck was not due till 3/08 for another oil change. The Mechanic tightened the filter and added the necessary oil. My truck has oil blown all under it, AND THE GARAGE IS A MESS. I called the manager the of the place I had my last Oil Change with no results. I called him about four times and he kept telling me he was waiting for the info on my vehicle to fax to him, at no time did he return a call to me and I know now he been dodging the facts. as of today he has never returned my call. I want someone to contact me and make this right. I am very disappointed someone has not called me, I at least expect that.

I have to have the under side of my truck cleaned due to the oil blow and must clean the mess in my garage and I need a oil change now.

I took my 1991 Chevrolet Caprice to get a belt added. They began taking my belt off, and the belt wouldn't come off. They then began to force the belt off, stretching the belt. The belt couldn't come off, they said, because something was too close. They then said the tension spring wasn't lined up properly. So they said they would only cover half the charge of getting a new spring. The belt was on fine before I got there and just needed to be replaced. The problem occurred after my belt was attempted to be removed. So I had to leave my car until closing time. They then called later and said the problem wasn't the spring; it was something else wrong with the car causing the belt to not fit on properly. But the belt was on fine prior, and the car ran before I got there. Their service was terrible.

I began to get stressed out. I was told that I would be in only 10 minutes, and it turned into an overnight problem. I couldn't make my part-time job appointment which pays about $14,000 a year. I was late to my full- time job by 20 minutes which pays $43,000 a year and plus a matching 401k at 6%. I was stressed I could have lost both jobs. I missed my status meeting at my full time job which is critical in the engineering department I work in. I was threatened to be fired by my part time job for a meeting that was only about 20 minutes. I was stressed that I couldn't get a ride to work. I paid one of the worker $30 to drive me to my job. I quit smoking but started back smoking in fear of losing my job. I have yet to hear the status of my car because their phones were busy all day.

I took my car into Valvoline for an oil change and to change the coolant. After they did all that, they asked me to start the car. The car did not start, and the battery began to die out. They offered a battery to purchase, because my battery, evidently, was dead. But once I bought the battery, the car still did not start. They thought maybe the car had no gas, which it did, but I went to purchase gas just in case, and that did not work. After purchasing a battery and spending almost $200.00 with them, I still have no idea whats wrong with my car.

I was told by a mechanic that the motor has possibly locked.

When switching my plan at a Verizon Wireless retail location, I was advised by the salesperson as to which plan would be best for me. She claimed to have looked through my usage history, and sold me a plan that would cover my needs. The following month I received a bill for over $800 with overage charges through the roof. When I contacted Verizon Wireless there was nothing that they were willing to do to help me with this outrageous bill, so I canceled my plan with them. With the outstanding bill still valid I contacted them in order to set up a payment plan for the balance, which they were unwilling to do.

They contacted me several times and I complied sending as much money as I possibly could. Even though they claimed they would not take a payment plan I had been able to pay down the bill to under $500 in this manner. Then out of the blue I was contacted by an attorney for a collection agency stating that I was being taken to court by Verizon for the balance of the bill. I was forced to pay off the balance or be forced to pay several more hundred dollars in legal fees and charges. Although what they did to me was legally valid, I do believe that it does represent a very sly and devious business practice that is exceptionally costly to the consumer in addition to being unethical.

the oil stick not a drop of oil. NOT A DROP.

Off we go back to Valvoline, we show the
manager the oil stick, he ask the location of the vehicle and promised to
come check out the problem. He and another employee arrived with 4 qts of oil. My dad said to the manager I bet the oil pan plug is missing. The manager replied you would never get out
of the store like that. As the manager poured the oil in the engine the other

employee was looking under the car. O s..t he said no plug is in the oil pan.

I had taken my Volvo S60 T5 in for and oil change, it was quick, and I left without incident (or so I thought). I had noticed and unusual noise from under the vehicle and brought the car in to my volvo dealer a week later. They told me the noise was road noise from the fact my noise/skid plate was missing. Seems that Valvoline took it off, and never put it back on when they changed my oil.

I confronted the valvoline manager who admitted they do remove the pans for better access and I really did not nned it. Needless to say I told them to I wanted it put back on. I was then told they threw it out. I went down in the pit to help locate it and saw SEVERAL MORE OF THESE PANELS FROM OTHER VEHICLES! I told the manger that it was NOT his right to remove parts (replacement was $80) without the car owners consent. They paid for the new panel and gave me an apology.

Second incident 2 Years later. I brought my girlfriend's Audi A4 in for service to another Valvoline dealership. I had the oil changed and left. I immediately noticed something was wrong. The car started smoking and lost power and died about a mile down the road. Smoke billowing from the hood. I opened the hood to find the hose that goes to the mass airflow in the intake off, and oil pouring out of my intake manifold. Seems the technician forgot to reattach the hose he removed to get at the filter. Also I found the dipstick was broken.

The manager was called, came out, said he agreed they screwed up and told me to drive the car back (after reattaching the hose) to the shop. They re-did the servicing (this time free), and I was on my way.

When I left work, my girlfriend wanted to see what I was talking about. She the pointed out that the other fluids (washer and brake) looked low. THEY ARE! Hmmm, but it says they were all checked?? Needless to say I will NEVER go to Valvoline again for servicing. 2.5 hours of my time wasted....again!

I went to Valvoline Instant Oil Change on Warwick Avenue, in Warwick, Rhode Island on 6/13/07 for an oil change. Unfortunately, the employee that performed the oil change did not tighten the oil filter properly. As a result the oil slowly drained from the vehicle resulting in major damage to the engine.

Ultimately, I had to have the engine replaced at a cost of $2000.00. The manager at the Valvoline Instant Oil Change denied any wrong doing, even though the mechanic that I brought the vehicle to (because of the engine noise) had to turn the oil filter two full turns to fully tighten the oil filter, and said that there was virtually NO oil in the motor. This was 5 days after the oil change.

I have a 2002 Subaru forester. Prior to this experience, I have never had a problem with leaks anywhere with this vehicle. I had my car serviced in December. It was a routine oil change and cooling/antifreeze servicing. It took longer than usual on that particular day.,because there was a repair being made to a piece of equipment used. The next morning, I noticed a small amount of fluid on the garage floor. My husband thought it to be overflow. I continued to notice. It continued to be leaking something in very small amounts. I brought the car back to be looked at. I talked of my concern for the leak. I also said that the car seemed to drive much more unsmoothly than usual.

The service reps were very accommodating. They said that the air filter sits in a peculiar way and that it wasn't sitting properly since the oil change. It was leaking some antifreeze and power steering fluid, but they didn;'t know where it was coming from-. I brought the car to Lewis General Tires where a pressure check was done. The conclusion was that I need to have the rack and pinion replaced.($750-800).In the interim, I was told to just keep filling the power steering fluid. I ask and understand that one may be mutually exclusive of the other. However, it strikes me as amazing that the problems began immediately following my visit to Valvoline .

On 4/20/05 @ 15:01, I had the oil changed on a 2001 Oldsmobile Alero at Valvoline Instant Oil Change, 1415 Union Avenue, Newburgh, NY 12550. Unfortunately on 8/04/05 as I was driving home from work the engine seized. I am disappointed because the oil change was not performed correctly. The oil cap on the oil pan was not tightened properly resulting in the cap becoming loose as I was driving, falling off (I heard a clunking metal pop and I saw in my rearview mirror something small and on fire fly from underneath my car) and draining my engine of oil and causing it to seize.

To resolve the problem, I would appreciate to be reimbursed for: Oil Change $31.38 Towing $194.70 Engine (used) $850.00 Labor (install engine) $979.20 5 quarts oil $16.50 Oil Filter $6.75 Coolant $12.50 4 quarts Trani fluid $14.00 Sub Total $2105.03 Tax $2105.03 @ 8.1250% (NY) $171.03 Total $2276.06

2005 Dodge Pick up truck we bought in June of last year and has less than 7000 miles on it. The other day the rear end freezes up on it. Dodge warranty won't cover the damages because the company that changed the oil did not put the plug back in the truck or did not put it back in properly and it finally came out. I delt with the manager of valvoline (Justin) for several dayes he made a call to Dodge (Gary) about the truck and other companys to check on the truck issues. Justin said he didn't feel like it was their responsibilty to pay for the damages.

Valvoline Max Life had advertisements in Kragen stating free oil change. Conditions: Must purchase 5 qts, proof-purchase, mail in tamper proof rings for check. After going on-line for form (after purchasing product) you find it is only for $7 which is nowhere near the cost of 5 quarts (the standard capacity of the average american auto). Nowhere on the advertisement did it say $7 rebate, only free oil change via rebate. I think they very much misreprested the facts if not breeched consumer fraud?

The economic consequences were very inconsequential as I'm sure Valvoline planned, but I feel is was very unethical of Valvoline to state free oil change and only provide a $7 rebate which covers no more than 2-quarts, but enforces each consumer to buy at least 5-quarts.

On the morning before Thanksgiving (the 23rd), I was on the freeway, on my way to work, and suddenly all the warning lights came on and within seconds I lost all engine power. I was lucky because traffic was light because of the holiday and I was able to pull over, safely to the right shoulder, coming from lane #4 or 3. I am sure if traffic conditions had been different (i.e., on a typical weekday morning), I could have been involved in an accident. Then I called Mazda roadside assistance and they towed me to the nearest Mazda dealership. At the end of the day, they informed me that the oil filter, which had been coming loose since September (my last oil change was 9/9), finally just fell off. They found it laying on the oil pan.

It has been determined by both John Hine Mazda AND the District Manager for VIOC that the oil filter was, in fact the incorrect size. VIOC is accepting responsibility, however the District Mgr. stated that it wasn't the technician's fault, since the published instructions/specs he was given were incorrect. So, in the meantime, VIOC is looking to resolve this matter with that publisher/software co. My engine, according to John Hine is blown and needs to be replaced at the cost of approx. $6,000. I've been renting a car since then, and it's costing me $250/week. My car is a 2004 Mazda 3 with 18,000+ miles.