Valero gas station at Westbury, 106 Old Country Rd, denied the use of the bathroom for my children 5 years and 3 years old while I was there purchasing gas at $4 a gallon. Shame on Valero, greed, greed.
Consumer Complaints & Reviews
I went to get propane and after I paid, I noticed that the receipt did not show the gallons. So I did the math and they charged me .5 gallons more than what they put in the bottle. I went back in the store and when I told the cashier what he just did, he was kind of nervous. So he went back and checked. When he came back, he did not know what to say. So he gave me $1 back which still was not right. So my concern is that these people are probably doing this to other people because not many do the math right then. I hope that at least make this store out the amount of gallons on the receipt so people do not get overcharged. Thanks.
This company is so rude. I went in to get beef jerky and it was completely molded. I asked the manager to check. He was completely rude to me and I could barely understand him. I went into his store a lot and he always had one female doing all the work. When the snow was here, he had girls out at night, which I feel is dangerous; it's not right shoveling when it's below freezing. They always have conversations in front of the customers and there was a young female I watched getting treated very wrong there. Also, there's a lady who always asked me to complain.
My Lexus stopped running after bad oily and watered down gas from Valero. Cost close to $1000.00 to clean out the tank, all injectors, etc. I know of another person with the same problem from the same station. I want reimbursement for the repairs.
On 12/27/11, I purchased an entire tank of regular gas at the Diamond Shamrock in Ferris, TX. I drove home. The next morning I couldn't start the car. It was back firing and spitting. It just wouldn't run. I took my 2008 Toyota Camry to Metroplex Toyota in Dallas. The mechanic wrote on the service ticket "bad gas."
I would like to warn the community regarding Diamond Shamrock (Valero) Gasoline. I filled my truck fuel up for $75.00 at the gas station at 601 W US Highway 50, 81008, and not even 24 hours later, my 2008 Silverado completely died and stopped running in the middle of the road!
I had to have my truck towed to Spradley and the dealership told me that the fuel I had just put in my truck was over 50% water. They even gave me a sample of the bad gasoline and said it caused my truck to stop running, because the fuel pump, fuel filter, fuel injection, and other parts were ruined from the water in the fuel. This cost me $566.00 out of my own pocket to replace the parts, because under warranty this is not covered due to the fuel I filled the truck with.
I contacted the company and made a complaint, it has been 5 and 1/2 weeks, and today I got a call back stating they are refusing to reimburse my money because they don't have other complaints that are like mine, even with the gasoline from the truck that you can obviously see the water to fuel ratio! This is aggravating and something needs to be done! The public needs to be warned.. Also it's impossible to speak to the President/CEO of Valero, Bill Kleese, because there is no contact information for him.
If the media gets this story out and maybe investigates it, people will be aware of what putting this gas into your tank can do, especially at $3.59 or per gallon!
The air condition went on our 1996 Lincoln Town car. We brought it in and got an estimate of about $1000.00 and an explanation which seemed reasonable on an old car. Halfway through, he said that he found other issues and that he had to drill a hole and run some wires through and put a toggle switch in the dash to turn on and off the compressor manually or take out the dash-board which would be expensive. I agreed and he did the job which ended up at $2226.00.
All the time, I sensed that there was something wrong but the air worked, just that the ugly switch had to be manually flip, but I figured it was hot and we had air. Well in the third week of February, we took a ride across to the west coast to see friends. On our way home, across Aligator Alley, the air went. When we got home we took it to another place to have it checked out because all along we suspected something was not kosher. It was there at Foreign & Corvette Repair that we found out what he had done at Margate Valero. We tried to talk to the man who would not listen and had no concern. He just said that it's not my problem and walked away with his hands in the air.
The consequences are quite large here. First of all, the price he charged for the repair. The parts he used were used and charged me for new and the way he rigged up the wire and put the switch in the dash, we were told could have caught the car on fire at any time. Also, the wire and hole in the dash did not even need to be done. He cut wires and taped them together again when they had clips; a part was even put in backwards.
Foreign & Corvette Repair are certified Lincoln mechanics and will stand by our claims of not only charging way too much for the repair but the fraud in not using new parts but charging for them and damaging the car in the process just to get the bill up. We are working class and old. The cost and stress that this have put us through are unconscionable! We feel they need to refund our money and be thankful we don't sue for the damage done to the car during the so-called repair.
I am a superintendent for a large construction company. Many times I will bring fuel and propane tanks home and fill them for work equipment. I was having an 8-gal propane tank filled at the Valero station near my home. While filling, the tank started spewing propane out of the relief valve at 5.3 gal; the attendant stopped the pump for a second at 5.4 gal, and then proceeded to turn it back on running the total up to 5.5 gal. I didn't have a big problem with this figuring maybe the cash register could only calculate in 1/2 gal increments.
When he totaled the sale he charged me for 6 gallons. I questioned him on this. His response was management directs them to round up to the nearest dollar at .5 and above. The fact that this guy pumped two tenths of a gallon of propane into the air to get me to 5.5 gallons, and then charged me for 6 gal, makes me mad. I will find somewhere else to do business from now on, and I'm going to ask how the formula for charges is figured before my next purchase. I believe this Valero station has bad management practices. In this instance, I was over charged by $2.10.
I paid 75 cents to use the air machine to put air in my tire. I noticed after I put money in that there was only one nozzle for water. I went inside and asked for a refund to go somewhere else and was told that the machine has nothing to do with the store and he was not responsible for the refund. The machine is connected to the power source of the building but he was very rude and asked, "Do you see Valero's name on the machine?" I told him it was on his property and he was again rude and not willing to even put a sign on the machine to say, it is out of order.
Informed him I would be back with a picket sign and he said he did not care, do what you want to do. When I returned an hour or so later, got his name and information to lodge a complaint with Valero, his response was, "What is Valero going to do?" I had to ride around another 4-5 miles in a car without air in the tire and he was not responsive or even willing to put an out of order sign on the machine.
I did return with a poster board and a hand made "Rip off here" sign and picketed in front of the store for about 30 minutes. He put an out of order sign on the machine when I got back and asked for his name. I picketed anyway, it was the principal.
When I got gas at this station, they charged me my fill up amount and then charged me $25.00. If you are paying by credit card, they put in two charges. The charge for the gas and then, seconds later, a charge for $25.00. You only get one receipt. By the time you find out, it is days later and they won't refund your money. They say it is a bank error. They do this for a couple of times a day and they are making money from a scam. I am a single mom working to make ends meet. I don't have the extra money to throw away. $25.00 can put food on the table for my children!
I gave Leo the wrong pump number so he immediately told me someone else pumped my gas and I was out $25.00. It was 6:00 am and no one else was at my island. He did not check the pump history. It seemed like he did not want to help or even check things out. I got manager Kathy's phone number and she was totally in denial. Both seemed like they did not want to help and they were grumpy, not friendly and courteous. I mean how easy it is to check the pump history or even the security cameras. I got my gas finally but their lack of quality customer courtesy was extremely annoying. I have been in customer service my whole adult life and had many quality training experiences.
This lady is very rude to customers. Anyway, I'm over 21 but she still cards me all the time, which is good. Today, I was standing in line and saw her, tell this young guy who was buying cigarettes that she didn't need to see his ID cause she knew him. That's not the Law! I find that very offensive. I even told the clerk that she needed to ID everyone no matter who they were.
She tried to argue with me, but I just told her to ring me up, so I could go about my day. This upsets me as a Valero customer very much. I would appreciate a new training for these people or at least a warning for this lady or I will contact TABC and the Better Business Bureau.
Valero on 29900 Mission Blvd border of Hayward and Union City has been falsely advertising that if one pays in cash, a gallon of gas is cheaper. For instance, currently on the price board, it states cash as $2.95 a gallon but when you check on the pump, the marked price is always higher than the advertised price even after you finish paying it cash. This has being going on for a few years. It's deceiving people and cheating them out for awhile.
i went to Shamrock gas station on 43rd ella at ross on 10/28/09 to get gas since i was on empty and on my way to my post office down the street. maria the clerk was on the phone speaking/fussing in Spanish while trying to get my info/money for my gas. i told her it looks like my car is at pump #3 but wasn't sure , so i told her its the only car. she says that it is pump 3, never getting off the phone. i paid for the gas $21.00 (credit card) but stayed in the store to buy some cookies. the 2nd one who checked me out (theresa) i told her to make sure my gas is on when i go to the pump, she tells me that i need to PAY first. i told her i paid with the other woman.
when i go outside to pump the gas will not come on, went back into the store to Theresa who says while waiting on a customer with a 6month old baby that she told me i needed to PAY. i hollers at her that i paid and to get the other woman (maria) who comes out to tell me she put the pump on at #4 and not at pump 3.
i told her she messed up because she was on the phone talking and not paying attention. maria starts fussing back with me, i ask her for my money back and her manager of this store to complain. she refused to ME at fault and maria was wrong only for putting gas on at pump #4 and not #3. he goes on to tell me not to interrupt him and that i need to take myself and family to another gas station because Shamrock does not need me nor Valero!
i have called the 1-800- customer service since 10/28/09 till today to get a zone mgr or another rep to call me back and no one has called me to address this. i have been doing business at both Shamrock #2642 and Valero #79 (2025 W 34th) for 3 years and buying lotto tickets at least once a week. i had to get the correct number to Tom from the Valero at #79 since Maria purposely gave me the wrong number.
i will not do business with either one of these gas stations or the company itself since the mgmt, staff and upper mgmt are rude, disrespectful and Valero is not in a position to turn customers away since Shell, Texaco, Race track, and Mobil are less than block from their stations and cheaper with a better quality of gas.
my car was on empty already, i had to go to another gas station (valero- 34th st). was embarassed and humiliated by the treatment not only by maria and theresa clerks inside the store but by the total RUDENESS and disrespect by Area Mgr, Tom S.- who told me on the phone "take your business and self elsewhere- we don't want you back at Shamrock gas station".
The Valero sign that shows the prices and the pump prices are different. The sign reads $2.53 for regular gas and the price at the pump reads $2.58. It's been like this for at least two weeks that I'm aware of. I spoke to the person inside and he told me the price difference will "even out"??? They are over charging customers five cents a gallon for regular gas, paying cash.
Twice I went in for gas for my vehicle, and both times I was paying cash and they charged me the credit card price. When I got out of my car and questioned why the price on the pump was differant than the price on the sign I got no responce. The attendent went to get another person which I assumed was the manager. They spoke to each other in a differant language than english. Then he walked away. I asked him what was going on, and he told me he owed me money. I received no apology or explanation, just that thay owed me money for the differance in price.
I am concerned that this is not an accident. I was getting 45 dollars in cash, and the credit price was 10 cents more that they charged me.
On July 21, 2008, I went to get gas at 11:30am from the Valero station on Wantagh Ave. The posted signs said the cost was 4.23/gallon. Same info on the gas pump. There was a sign notifying customers that there will no longer be a .05 discount on debit cards, which sounds like the price used to be .05 less than the posted price. However, there was nothing that said the price for credit would be more than the posted price.
In fact, I inserted my card, punched in my zip code, and it then asked me to choose the quality of gas. When I did - AFTER swiping my card - the quality of gas showed the same 4.23 price, so I continued. Not until I looked again, after pumping 5 gallons into my car, did I see that the price magically jumped on that gas quality display from 4.23 to 4.28!
I stopped pumping and went inside to complain. The woman told me she just works there. She gave me the phone number for Richard, the owner. I was livid. It seems very scammy. First of all, the sign should let people know that there will be a difference for credit. Secondly, when you press the button with the price of gas on it, it should be what you're actually going to be charged - not magically change after you agree to the price.
I was charged more for gas than I agreed to. There are other stations where I could have got it cheaper so it's false advertising to show a cheaper price than they ultimately charge.
I needed to get a smog test only as required for registration of my 1998 Chevy Astro Van. I asked the attendant how much it would be & I was told the total would be $79.00 which included the certificate, because it was a van, the gentlemen told me that something needed to be taken off to perform the test & that was the reason for the higher price. I paid the fee and when I went to pay with my ATM debit card & was also told that it would be additional $1.00 to use my ATM card, which I wasn't told in the beginning, I was not asked if I would be paying with cash or credit.
I had thought that the price was regulated, but when I arrived at the Auto Club & asked about the fee I had just paid, they said there was no regulation on fees charged. Futher investigation on the fee charged I did find out there truly is not a regulation for the fee charged, but the centers our required to There is no State of California regulation for the actual cost of the smog check due to the fact that smog stations are privately owned businesses. However there are laws which require smog stations, smog test only centers and smog repair centers to display thier smog inspection prices in areas accessible to and easily viewed by the public.
The shop does not display prices for fees charged, therefore I feel that they are not acting according to the laws stating they should display the fees that they will charge the consumers. On my way to the Auto Club, I passed a test only center and inquired as to the fee they had posted & asked if they charged any more for my van & was advised that they would not, the fee at this particular station was $44.99 including certification. I was overcharged by approximately $33 & had the fees been displayed as required perhaps the fees would be more appropriate to the consumer.
I feel that I was overcharged by approximately $33. As a widow & single parent who monitors by money very closely, this amount of monies lost is a big difference to me economically.
When I pulled into the Valero I asked for $25 credit. He confirmed this in front of my daughter, $25, verbally. When he handed my credit card back, he had charged the card $38 and filled the tank. When I asked to speak to the owner or supervisor, he refused to speak to me. When I brought a male friend back with me, they talked to him. They gave him bogus numbers to call to complain about my treatment. I went to the police station, and they said they have to go to the Valeros in town at least twice a week for the same complaints. I bet these complaints are all women. This is sexual discrimination. Can anyone help me with this, and do you think I have a case?
Correct me if I'm wrong, but isn't it illegal to charge a higher price for credit than cash? I think this station is charging a higher price if you don't use THEIR card. And I mean as much as .20 cents higher a gallon? They are right down the road from the WAWA that closed for 6 weeks due to expansion. They are close to the NJ Tpke entrance. The city may actually be considered Burlington, not Florence, because our address goes to the Burlington Post Office.
