Complain about a product or service

Ultimate Pontiac Buick GMC Isuzu

Spotsylvania, VA

Michael of Sportsylvania VA (4/10/03):
I traded a perfectly good truck for a bigger truck. I purchased a 1999 Chevy C/K1500 four-wheel-drive two-door Ex with 48,000 thousand miles from Ultimate Pontiac Buick GMC Isuzu. I purchased this vehicle Feb 1, 2003. On Feb. 2, 2003 I heard a knocking in the engine. I took the truck to the service department for them to hear, they proceeded to tell me nothing was wrong with the truck. Since I purchased a power train extended warranty and the dealership also had a 3,000-mile warranty so I figured something like this would be covered.

I decided to take it to a Chevy dealership and let them listen to the engine. The mechanic there said the engine was knocking and the truck needed a new one. Since the dealership where I bought the truck and warranty was just three miles away, I took the truck back to Ultimate for repairs. A mechanic from Ultimate heard the noise right after he got in the truck, he said to turn the truck around and take it back. He proceeded to tell the shop manager that the engine was knocking and the truck needed a new engine.

After the dealership had the truck for three weeks they called to say the extended warranty was not covering the engine because they said it was a preexisting condition. Robin told me as a favor they were going to put a junk-yard engine in the truck, and I would have to pay the $100 extended warranty deductible. I questioned this because the extended warranty was not covering the engine. I also reminded him that the dealership had a 3,000-mile, 30-day warranty on the truck being the truck was GM certified. He then proceeded to tell me that since he was doing me a favor by putting a used engine in my truck I could at least pay the $100. He then threatened to make me pay for the rental car since the extended warranty did not even if I had only had the truck for twenty four hours.

I picked my truck back up on a Friday and on that Saturday I noticed the check engine light was back on and antifreeze was leaking along with transmission fluid. I returned the truck on that Monday only for them to tell me the engine was bad and they could not give me another rental car and they would have to get another junk yard motor. They told me it was okay to drive the truck until they found another engine. They called a few days later with another engine. When I asked how many miles was on this one they were unable to tell me. They also said the mechanic working on my truck would not be able to put the engine in for a week.

They called back a couple of days later to tell me that the motor had 80,000 miles on it and they were glad I had asked because they would have put that motor in my truck. Instead they returned that motor and after many calls to GM and Better Business Bureau they put a new GM certified engine in my truck.

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