Complain about a product or service

Rosenthal Honda

Vienna, VA

Linda of Herndon, VA June 13, 2005

Took my 2005 Honda CRV in for first oil change at about 3500 miles on June 11, 2005. Next morning the oil spewed out under car and caught fire. Pulled off road, had it towed back to Rosenthal, and they supposedly are fixing - replacing the burned oxygen sensors, cleaning, redoing the oil filter, etc.

John of Oak Hill, VA November 19, 2003

My wife purchased a 2002 Honda Civic with a cd player. The owners manual stated that it would play cd-r type cds. It will play the first song fine but skips on all the rest. We've tried many different cds from different sources and have tried our cds in many different players all different brands, makes, and models. They seem to play in everything we've tried except the 2002 Honda Civics with the same type of player (2003 also). I would like it to be replaced with something that works as advertised at time of purchase or would like Honda to recall/reprint their owners manuals to state that they won't play cd-r type cds. We didn't get what we expected when we purchased the car new last year and Honda stated that because of that particular player in all the Civics, they wouldn't replace it.

Joseph of Ashburn, VA October 12, 2005

I have a 2000 Honda Odyssey. Two weeks ago, my sliding door sensor went off for no reason. The doors were closed but when the vehicle was placed into drive the alarm in the car would sound as if one of the doors was open. I checked the doors and after a couple of times of opening and closing them, the alarm did not sound. I was due to have the car serviced for its 75,000 mile service so I waited to bring it into the dealership.

When I brought the vehicle in for it's routine service, as I do for each scheduled maintenance, I was told that the door switch was the broblem and that it would cost 1,100 to fix. I explained that the vehicle was under an extended warranty that I purchased at the time I bought the vehicle. Honda in turn told me that they had called the warranty company (Apparently the warranty was not a Honda extended warranty. Although, this is what Rosenthal had portrayed it as) about the repair and that it was not covered. They told me that I could call the warranty company to complain if I felt so inclined to do.

I called the warranty company and they said that the warranty had expired because of the mileage. The vehicle is just over 75,063 miles. They did not care that the warranty had expired.

My question is how can this be a non-recall issue if a number of people have had the same problem. This situation is the exact reason why I purchased Honda's extended warranty. I believe that Honda is responsible for the repair. If I had know the doors on this vehicle would cost that much to fix I would have never purchased that van.

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