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Fairfax Hyundai

Fairfax, VA

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Rachel of Springfield, VA August 7, 2009

My husband is a US Army Warrant Officer that returned one week ago from his 3rd tour in Afghanistan. He has needed a car for quite some time, but money is tight. While he was gone, I told him about the Cash for Clunkers Program. I shopped around and settled with Fairfax Hyundai in VA.I was asked on the phone if the vehicle was a V6 and said I wasn't sure, so the salesman said to bring all the paperwork for the truck and they will check on it when we get there.

After working out a financial deal for a base model the dealer told us to bring the truck in with title, reg and insurance. On 8/4 my husband drove his 00' Ford Ranger to the dealer. It was 7:45 pm and they closed at 9:00. He was advised not wait because they weren't sure if the prorgram would be there in the a.m. The salesman went to the truck, he took the odometer reading and opened the hood to look at the engine.

They went in and he drew up a sales contract. We were approved for financing for 48 months, the amount being 6983.09.All papers were signed, plates transferred, insurance transferred, next day my husband purchased a radio to install because this came without one. We got a call this morning, the dealership found out that the vehicle didn't qualify for the program because they thought it was a V6 and it was actually a V4.They said that they were going by our word that it was a V6 and they never looked it up because they believed us. We never said we knew it was a V6.

They said it did't matter who made the mistake, either way we didn't qualify so we had to bring the car back, or they would be nice enough to give us 1500 for our trade in and lower our interest and extend our loan from 48 months to 60 months. They never made sure that the truck qualified before the sales contract was signed by both parties.

We have a signed contract and approved financing. If we had been the ones to make a "mistake" the dealer wouldn't even humor us. We would have to suck up the loss. I believe that if the tables were turned we would be the unlucky ones. Where do we stand here?

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