Complain about a product or service

Brown's Nissan

Fairfax, VA

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Reshma of Sterling, VA October 7, 2009

Selling accident cars and claiming accident free. Sold us 2009 Nissan Quest with 21k Miles on it. Showed us the clean Carfax report. We paid 22400. We came home with the car and casually checked the Autochek report (autocheck.com) to our shock it was an accident car. Used as a rental at the Laguardia Airport, NY. It had front center damage.

Took the car to CARMAX to appraise it, the appraisal confirmed that the car's been in accident and there has been multiple paint works on the Hood, doors and front bumpers, they valued the car at 14000. The dealership had the 3-day exchange policy, we took the car to the dealer, he had no other cars in the dealership similar to this one. He was trying to sell the newer model with more commision on it. We are currently stuck with him. We don't know what to do. We wanted our money back.

Gloriana of Apt. 401, VA August 24, 2009

On Saturday August 22, 2009, I went to Browns Sterling Nissan to purchase a vehicle. I already had the specific vehicle that I wanted picked out. My parents were here to assist me with the purchase, and they also wanted to test drive the car.

When arriving at the dealership, I spoke with the sales person who had assisted me the two previous times I had went to the dealership. He informed me that the vehicle had no gas for me to be able to test drive it, but that he would go put some in and come right back. After waiting for about 45 minutes someone informed us that the car had run out of gas on the way to the gas station and that they would help us in order to not lose the sale.

We were fine with this, negotiated with the other salesperson, agreed to a price, I wrote the check and received a receipt for the vehicle. By this time the original sales person had returned, I matched the VIN number on my receipt and buying order to the VIN number on the car I was purchasing. The sales person informed me that it would take a little while to clean the car, and that I could return that evening to pick up the vehicle. I said I would do that and left with plans to return at 7PM to pick up the car.

When I returned that evening I was told that I just need to get my registration and they would put on the plates. I was waiting for about 40 minutes when the sales person informed me that there had been a mistake. The dealership wrote down the wrong stock number, so they though they were selling me a different car from the one that was actually sold to me (which I had a receipt for).

They wanted me to pay more money for the vehicle I had already paid for. After being treated very rudely by the general sales manager, Patrick H, I left the dealership, that I had spent all day at waiting, with no car!

Rajesh of Ashburn, VA January 19, 2009

Rajesh of Ashburn VA (01/19/09)
I am an owner of 2001 Nissan Altima. All along during these entire 8 years I was taking my car to the Authorized Nissan Dealer trusting them any other local repair people. But from 2005 I am observing that the local dealers are suggesting me to replace several parts and they charged me hefty amounts for every service. I was always in doubt when they asked me to replace some thing, but due to the trust that I put in in the dealers I replaced every thing what ever was recommended. Recently my driver side window stopped working (was not rolling up).

So I took it to Browns Nissan, Sterling, VA and after making me wait for one hour they said the window switch has to be replaced. I said I will come back later since I had some other appointments. They upfront charged me the labor fee so that I will come back again. I went back again, the switch was replaced and I was charged around 300.00. But immediately after taking the car I checked the window and it did not work. So the service manager mentioned the motor has to be replaced which will cost > 600.00. That means they replaced the switch with out even checking what was the problem.

I took the car to a local service shop, whether they checked and mentioned the relay was bad and the relay was replaced with a genuine Nissan part for which I spent < 100.00. And also at the same time when the dealer replaced the window switch, they also replaced the hub caps due to the rattling sound at the wheel. It did not solve the problem and I am still getting the sound. With the above two incidents, I lost trust in Nissan's authorized dealers and I started thinking about all the repairs that were performed until now on the car. I definitely spent > 5000.00 on the car.

Ganesh of Herndon, VA January 7, 2009

Ganesh of Herndon VA (01/07/09)
I was not able to conduct emission test on my vehicle as the onboard diagnostic system was not able to communicate with computer. Hence I took my car for diagnosis purpose to this dealer - Browns Nissan Fairfax. They took 3 Hrs to diagnose the problem (100/Hr) and told me that I need to order Airbag control & sensor unit. Once that will be replaced the OBD system will comunicate with computer. They told me the price of the part is 700 and to install this part takes 3 hrs. so they asked me that there will be 300 additional charges for its installation.

Keeping faith on the person, I ordered the part for 700 and also paid 300 for its installation. The service was really good and they told that now the OBD system started communicating with computer and now u can do emission test. Happily I came home.

But when I checked the price of the part with Nissan original part shop, it was just 435.95. I really shocked after listening the price for this part from the person who was speaking with me on phone. I have a complaint against this dealer why he had charged me 700 for this genuine nissan part whose price was 435.95 and also why additional charges of 300 even after charging high on the part value.

I ended up paying arnd 1100 for this after the discount that he offered me on the total price. 300 (initial 3 hr diagnonis)+ 700 (Air bag control & sensor unit) + 300 (installation charges.)

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |