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BMW of Fairfax

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Matt of ALEXANDRIA, VA October 15, 2009

We took our 2003 BMW into BMW of Fairfax for a thermostat replacement. The passenger xenon headlight was on/off intermittently as well so we asked for them to fix this too. BMW of Fairfax fixed the thermostat which was still under warranty but then told us that the headlight malfunction was due to a bad connection and we would have to replace the headlamp assembly for about 1400. This sounded excessive to me, so I took the car home and found that the headlight igniter was the culprit after searching the web for the symptoms we were having (intermittent on/off).

I ordered a new OEM igniter (not from BMW of Fairfax) for 118 and fixed the problem myself. BMW of Fairfax was either extremely incompetent or trying to take advantage of the situation and run up the bill. Either way, I would NEVER go to this dealership for car repairs let alone to buy a car from them.

dzung of springfield, VA April 24, 2009

We have purchased this vehicle brand new in March of 2008.The car has 7,800 miles on it now.In 2008 we have had the problem with the 4x4 Malfunction.We have had the vehicle in the BWW of Fairfax Service Center 3 times in 2008.Each time they have ran the diagnostics with the BMW engineer.Many tests were done,parts and components were replaced as I am told.On Tuesday 04/21/09 I had to bring the car in again for the 4th time! The same problem appears again!

I truely believe that this vehicle is a defect lemon! As per the engineer and the service manager,Frankie Johnson,no one seems to be able to tell what exactly is the problem ! Today is Thursday and no one can tell me what is wrong, all they can say is they are working on and it will take longer than expected.

I am very frustrated with BWM! I've paid nearly 60,000.00 for this defected vehicle! It has caused me a lot inconnvienence! I hope BWM live to their name and reputation and have this problem resolve! I hope to hear back soon from someone! Thank you for your attention!

Dr of Clifton, VA April 1, 2009

Dr of Clifton VA (04/01/09)
2008, i spent over 5000+ having my BMW fixed for multiple problems outlined by dealer. My auto insurance company helped some, but i payed most. This dealer ran up the bill, and did not fix one thing correctly. Went back for more work March, 2009 and tried to get the new manager to fix old issues and take on new issues. He (Marsh), promised to fix everything right this time. Again charged me a ton of money, and the car was never fixed --all same problems right out of the door.

When confronted both times, they lie and state the dont know what happened. They are a fraudulent operantion that takes money , charges high rates, and does not deliver. They are a very dishonbest dealership. Car non functional, and no better condition. Ongoing problems after paying thousands. A total rip off

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