I purchased a 2005 Nissan Armada from this so-called company. In the beginning, the salespeople were all nice (wolves in sheep's clothing). I signed all the papers and the truck was mine. I was ready to go when I realized I had no fuel, not even a quarter tank. I asked the salespeople that helped me with the deal to help me out on some fuel. I got the runaround for about an hour and a half for them to tell me they don't do that there, rudely. One salesperson offered me three dollars, a smack in the face. So I finally just left. A few days later, I went to get the truck inspected in Maryland, wasn't surprised when the mechanic told me it failed, front rotors weren't good. I called the person that sold me the truck. He told me to bring it in early in the morning. I called him to let him know I was on my way. He gave me every excuse on why they can't do the job. This so-called dealership is the worst dealership I have ever dealt with by far. Anyone reading this and considering purchasing a vehicle from this place, please, run and run fast. Don't look back. There's so much more about this dealership I want to include. Every time I think about it, I get upset.
Consumer Complaints & Reviews
My husband and I purchased a 2006 Jeep Commander. After signing all of the paperwork, we determined that the windshield motor was inoperable. Also, the passenger taillight was broken and had been taped back together. There were also other issues like missing knobs and the lights on the dashboard keep blinking. Though the dealership provided me with an inspection number, my husband and I are unsure if the inspection is legitimate. We made the manager, James, aware of our issues about the wipers and the taillight. He agreed to reimburse me half of the amount for the windshield wipers.
The state police contacted him to investigate whether the inspection was false. Upon hearing from the police, James refused to reimburse me any of the money. Further, he refused to take any calls or see me when I went back to the dealership. In addition to spending money to purchase the vehicle, we have spent almost $600 trying to repair the windshield wiper motor and the taillight.
On Saturday, February 5, 2011, I was searching for a used car online. I had several cars I had selected to look at. Later that day, I just so happen to be driving past Woodbridge Auto Outlet on Jefferson Davis Highway in Woodbridge, VA and saw a car that I wanted to look at. I went in and talk to a salesman named Jimmy. We test drove a 2008 Chevrolet Impala LS with 90,000 miles. I explained to the salesman that I was purchasing a car though my bank loan. He told me that they offer financing through their company. But I refused to accept their offer to finance and wanted the lower rate through my bank. The salesman said that until they spoke with my bank, which was closed at the time, that I would have to put down at least $1000.
So I did, and got a receipt and left. That Monday, February 7, 2011, I received a call from Jimmy saying that the car was having problems and if I wanted the warranty I would have to finance through their company. Again I refused to finance through their company. Again no agreement was signed nor contract. After I heard the car was having problems I changed my mind and also they were trying to force the issue of financing through their company. I asked the salesman for my $1000 back. He told me they would cut me a check. When I went to pick-up the check on Tuesday, February 8, he told me that all deposits were non-refundable and I couldn't get my $1000 back. Nowhere was this explained to me or posted.
I have my mom as a witness to the entire transaction. There just so happen to be a small printed sign on the wall where it is not in sight of the customer. It looked like someone typed it up in a hurry and stuck it on the wall. I think this is a strong-arm situation to force a sale. This is clearly a violation of Consumer Protection Code 59.1-200 A-13. I plan on taking this matter to Civil Court.
