Trophy Nissan

My 85-year old father went to Trophy Nissan to shop for a newer vehicle. He had a 1988 Buick that was starting to cost him money in repairs. He told the salesman he wanted something he could pay cash for. Dad is on a fixed income each month (minimal Social Security income) with just a little bit of savings to live on for his remaining days. In addition, his health is poor and he has a difficult time walking. The salesman took him to the manager, James **, who proceeded to fast and smooth talk him into a 1985 Nissan Pathfinder which he has to climb up into. This vehicle has a blue book value of about $16,000 - $22,000. They charged him over $30,000 for this seven-year old Pathfinder.

Since I also have power of attorney over my dad, a few days later, I called the salesman to see what we could do to either kill the deal or at least get him into a new/newer vehicle for the same cost. I was told because of commissions already being paid, etc. that there was nothing that could be done. Plus, when I inquired about the inventory that they had on their website, he proceeded to tell me that those prices were not real and that every dealer did the same thing - false advertising. There are other circumstances with this deal, including the sales manager showing up uninvited to my dad's house. My dad is sick over this whole thing.

Trophy is unwilling to make right on this deal. All my dad wants at this point is to return the vehicle and undo the deal. They totally took advantage of an elderly man by overcharging him on this vehicle. Plus, they set him up on payments for 60 months, even after a $12,000 downpayment was made. Dad won't live another five years and we'll be stuck with a vehicle we won't be able to give away because there won't be any value in it. All I can say is beware, especially if you are an elderly person because they are deceptive and conniving. They will try to milk you for all you have. They do not care. They are greedy.

I went to this dealership on 2/20/12 to test drive the 2.5 vs the 3.5. After taking the test drive, we went inside and started the negotiation on the 3.5. While completing the credit application, we told them we wanted payments in the $350 range. They came back with a trade difference of $21,500 with payments of $469 for 72 months. I told them we were not even close and thanked them for their time. When I got home, I calculated the effective interest on that deal and it came out to be 16.35%. I sent an email telling them how despicable they were to even think that I would sign that. The email sparked a call whereby they were going to shop my credit to several lenders. On Tuesday, a manager called to thank me for the visit. I told him we were still waiting to hear on the deal. About 30 minutes after this call, the salesman called me back promising to have me an answer by 1:30.

About 4:00, he called and said they could only get it down to 11.5%. I thanked him again and said no to the deal. On Wednesday, my wife told me to call the bank and see about financing since we have received several solicitations from them. I went to pull the car back up on the internet and it was no longer on their website. I sent another email to the salesman saying that I did not appreciate them keeping me going when they had already sold the car. This sparked a call from Zack **, a manager. His first words to me were, "do not email my salespeople again". He did not say or what but it sounded threatening to me. He then told me the car was still there and available. He would see what he could do on the rate and call me back if he got any better results. Of course, I did not hear back from him as they had already sold the car to someone else.

A week later, I got a rejection letter for the loan of $21,500 from American Eagle Credit Union. One for me and one for my wife. In this letter, they stated my credit score to be 680 and my wife's was 703. These rates could very easily have gone through NMAC automated underwriting and they could have given me prime rates around 5%. A couple months earlier, Nissan of McKinney had quoted me 9% on another vehicle. My wife and I passed on that deal. Finally, someone from the parent company Van Tuyl dealers called. He was going to look into this and call me back. During our call, he stated that with those scores, we should have been able to go through Nissan and got 2.9%.

After ten days, I have not heard back from him. I have written to Nissan of America no less than four times and it just seems no one seems to care. After reading many of the other posts on here about this dealership, I have to admit, maybe it was a blessing to me that I did not buy from this dealership. Deceptive practices and predatory lending seem to be common place for them.

No return of deposit, Trophy Nissan - My husband contacted them about a vehicle advertised on the internet. The vehicle advertised and the vehicle priced were not the same. We put $1,000 down based on the salesman asking us for a deposit as he had sold what we thought was the one we wanted and had another one coming in. He told us to put a deposit down to hold it. When we got to the dealership, the vehicle he had and the vehicle we thought we were buying were not the same. The salesman admitted that the internet ad was deceiving. When we tried to get our deposit back, we were told we could not have it as we did not ask if the deposit was refundable. This is a bait and switch outfit who is out to cheat people.

When I went to speak to the finance manager he stated that my gap coverage would increase my payments by $67 a month. I have since recieved my contract and noted that Credit Life DIsability and extentded warranty were added. I signed documents that were all under the same company name for GAP but they were not the GAP insurance. Now I have realized that 8.4 interest rate was the reason for the hike.

My son went to buy a used car on August 2, 2010. He was told he had the car and had not signed any papers but was allowed to drive it home. He had an accident were he had knocked off the rear view mirror on the drivers side by backing in to a pole. He let them know about it and was told that was ok, they would fix it. He drove the car for 2 days when they called him and told him his credit did not go through and would need a co-signer. This is where I came in to this mess. They ran a credit report on me and said I had great credit and could come and pick out anything, the problem is that I am unemployed and had a bankrupt and I didn't drive and I told them that and was told no problem. They told me too come up and bring my income tax forms for the last 2 years and I did this on a Friday and they would call me to come up there and sign the papers.

My son is still driving the car and on Monday the 9th of August, they called him and said they couldn't get the financing because I was not working. Duh, that's what I told them. So he took the car back and told him now he has to pay for the mirror but they would do it for their cost, but they lied. They had my 500.00 dollars and took out 275.00 for repairs, the Chevy dealership was going to charge 250.00, so what kind if deal is that? I feel that their insurance should pay for it because it was my money and not my car and no paper work was ever signed by me or my son. They still have my check and the used car sale manager was very hateful when my son told him I wanted all my money back. My son and him got in an argument and he told him he would get his lawyers and Chris told him I would get my check for 225.00 after my sons lawyers came. I want my 500. That's all I want. I need it and that's all I want. They need to have a better way of doing thing and a better used car manager.

Approximately on May 17, 2010, my son bought a 2007 Ford F-150 pick up (which, by the way, my son had to take back to Trophy Nissan to have the air conditioner fixed twice within the first two weeks that he purchased the vehicle). I was also looking for a car and my son recommended that I go to Trophy Nissan where he was in the process of purchasing the pick up. We asked about the cards that were on Sergio **'s desk that say, "if you refer a friend or relative to me and they buy a vehicle, I will pay you $200." I, in fact, did buy a car--a 2007 Dodge Caliber. We made sure to tell Mr. ** about the $200 that my son would receive for referring me. He said, "Sure, no problem. Jonathan will get the $200."

After all the paperwork was done on both the pick up and the Dodge Caliber, we asked about the $200 and they said that they had accidentally left it out of the paperwork but would put it into the next car sale that Mr. ** would have and they would have a check made to me. Mr. ** said to check back with him in a couple of weeks, and that they would have our $200. We went back after 2 weeks and they told us to wait another 3 weeks (by this time, we had talked to several salesmen including Carlos, the manager).

My husband went back after the 3 weeks to pick up the check and they still gave him the run-around saying that the check was not ready. They assured him that there would be a check for me by the following week. There was no check. We are very frustrated and consider this false advertisement. We would like the $200 owed to us.

I have been in and out of dealerships for the past 3 months. My wife and I have been turned down over and over again or approved with conditions. By conditions I mean $4000 down! If we had that money we would have bought wherever we wanted. After all the search, our neighbor recently bought an Armada at Trophy Nissan so we asked how he felt about them and he was really pleased and told us to see Mike.

We went in and was greeted and helped by Mike right away. Within minutes we were already walking the lot and we weren't pressured about money, whereas everywhere else that's all we heard and then we get kicked out. Nonetheless, not only were we taken cared of, we were never left unattended except when he went and grabbed us some drinks. Other than that everything we asked, they answered. So we bought a brand new 2010 Nissan Cube. We were able to buy something completely brand new with only 12 miles on the odometer and got something in our price range! Best of all, the customer service was exceptional, as they really know how to do business there.

We are very happy with our purchase and so is Our neighbor Mr.**. We thank Trophy Nissan for an amazing time.

I spoke to Eddie Jackson(internet Mgr) on the phone and gave him all of my info first so I would not have to waste anymore time than I had to. He told me he could complete the deal for the price I wanted. I got there about 1:30pm. They started playing the game of going back and forth to the Mgr office. After about 2 hours, I told them enough of this, I will pay $385.00 a month for 72 months with $1,000.00 down. That was it, if they couldn't do that then forget it. They still tried to get more money down etc. They finally came to me and said, we have a deal.

They handed me a sheet that had $385.00 a month for 72 months, $1k down and had me sign it. I then went over many other things and signed numerous forms with the salesman, etc. I waited about 45 minutes for the finance man. He finally came to get me and we went back to his office to finalize the deal. He spent another 45 minutes trying to sell me gap insurance and extended warranties. He finally realized I wasn't buying any of it and got up and left his office. The sales Mgr came in and told me if I wasn't buying any of his frills he wasn't selling me the car. I told him we already have a deal, he said so what. I had to buy the other or I couldn't buy the car. I left.

My husband and I found a Nissan Armada online at Trophy Nissan for $21,583, which is what we were looking to spend. So we both took off, and went there to test drive, and possibly purchase. The guy that initially helped, us was named Calvin. There was something about him that I like, which normally doesn't happen with car salesmen. The guy was nice, and willing to help. We told him what we wanted to spend, and everything looked good. When he came back from his boss's office, the price went up from $21,000 to $27,000, which he stated included reconditioning fees, and certification, whatever that means.

So my husband and I were like, "okay sir, have a great day". He stopped us, and his boss came out. He told us to our face that the price we were looking for was unrealistic, and wasn't going to happen, and we said "okay, we will look somewhere else". He asked us if a certain price was okay, which was 10 more than we set for our budget, and we said, "if you cant do what we asked you for, then how are you going to do that?". He said, "I can't". He got upset, because we wouldn't take the deal, jerked the paper from the desk, and said bye.

We left, and another guy came outside, and tried to shake my husband's hand, which he wasn't in the mood, for so he declined to shake the guy's hand. The guy then said "oh, so you don't want to shake my hand" and said "well, whatever", and walked off. When James came to sit down to talk to us, I said to my husband it's something about him I don't like. Calvin tried to do everything to sell us the vehicle. He was the most respectful salesman that I have ever met, and nothing against him, but James was terrible, and also the other guy, whose name we didn't get. I can honestly say that was the worst experience I've ever had with any type of customer service. It was terrible!

By the way, we found the truck we were looking for, below the price we were asking, with no down payment, and they were asking us to put down $4,800, and they are also putting leather in the truck, and fixing everything that is wrong with it, which was nothing major, just cosmetic. James told us that price didn't exist for that type of truck. He talked to us like we were kids again. I stress terrible!

Here is a story for those of you who think there is no justice in this world. In 2003, I decided to buy a Nissan Frontier. I had done my research and knew the vehicle down to the VIN. When I called Trophy Nissan about the vehicle they had listed in inventory on the internet, they told me they had just sold that one. Would I not come in and see what they could find for me? I told them I was buying a truck today and if they no longer had that one in stock, then I would look elsewhere. Long story short, when I got home from purchasing my new truck, there was a message on my answering machine say, "Hey that the deal on that truck fell through and it is available after all." For all I know or care, it may be available to this day. Crime, in this case bait and switch, doesn't pay.

I was shopping for a 2010 Nissan Murano S and went to the dealership after seeing a newspaper advertisement by Trophy Nissan saying they have 5 Muranos in stock for $23,995. After test driving a 2010 Murano S, I was told that the price is $25,250+TTL which includes the paper ad fees. I placed an offer for $24000+TTL and walked out of the door since it was rejected.

Two days later, I got a call from a Trophy Nissan sales rep asking me to stop by as they can now meet the $24000+TTL offer since they have "additional cash" available which they are willing to pass on to me. I took a friend of mine and my family (wife+3 yr old) and went there only to wait 2 hrs and then be told that there was some miscommunication and the price now is $25880+TTL. I asked for the sales rep who called me to come in and was told that he is busy with other customers. The manager went to the extent of saying that since the $24000+TTL was not on paper, he would not honor it. The manager did not make any effort to make up for their mistake and wasted 3 hrs of my time and I was embarrassed in front of my friend and wasted his time as well. I am not sure how to deal with such issues. Any suggestions are accepted.

I have been on the market for a Nissan Titan for three months now and I finally ran across one that fit what I wanted perfectly online. This Titan was located at Trophy Nissan in Mesquite, Texas. I am so interested in this truck that I am willing to fly there from TN and drive it home. I contacted the dealership on a Saturday with general questions about the truck and my email is responded to immediately. I get really interested at this point and I am told I would be contacted by Monday once they got my financing application reviewed.

By late Monday morning the following Monday, I haven't heard anything back so I called them worried that I may lose this truck. I spoke to the representative that I had been dealing with and she told me she is working on financing and she would get back to me in one hour. Four hours later, I still hadn't heard from her so I called her back to learn she is away from her desk. I called about an hour later and heard she is on the other line. I called back about 15 minutes later (which was the end of the work day) to hear she is away from her desk.

This was puzzling as I thought she would be blowing my phone up. At this point, I sent an email to her asking politely for an update. Really, I wanted to know what was going on and if I needed to buy a plane ticket to Dallas. I waited for a response on Tuesday and still haven't heard anything by lunchtime. I called the dealership and asked to speak with a manager because this representative would not contact me back. I get Charles * on the phone who told me he is working on my information and will call me no later than 3 pm that day.

At this point, I started to work on financing through a credit union in Tennessee. In two hours, I was approved for a loan with a great interest rate. So 3:30pm rolls around and I hadn't heard back, so again I called back asking for Mr. ** and I was put on hold for about 10 minutes just to learn he was in a meeting. The funny thing was hearing the automated message saying how great customer service was. I couldn't help but laugh and cringe every time I heard this ridiculous statement. I called back again around 4 pm, fed up, and ready to buy this Titan and I asked to speak with someone who will sell this truck to me. The man I spoke with was nice and to the point. He told me he would call me back because he wanted to "touch the truck" and make sure they still had it. I was skeptical that he would call me back based on past experiences with Trophy Nissan, however, he kept his word and called me back a few minutes later to inform me that the truck had been sold. He then tried to sell me a brand new Titan.

I told him if I was going to buy a new Titan, I would buy it in my city. He said they couldn't sell it to me as low as he could because his dealership is "high-volume." Little did he know, one of the main Nissan manufacturing plants is just 10 minutes down the road from me. Because of this, everyone in my city works for Nissan and drives a Nissan, except me of course. This dealership wasted four days of mine and by the way, the truck is still listed on cars.com and their website. Beware of their online listings!

On 3-15-10, I went to Trophy Nissan to look at trading my 1999 Grand Prix GT in for a 2010 Nissan Altima coupe. As me and my brother approached the new Altimas, Eli walked up to us and asked if he could help us. My brother told him that we wanted to look first. Eli walked away, returning not even two minutes later, not even giving us time to look. He began asking us what we were thinking of buying and if I was trading my Grand Prix in. I told him yes I was thinking of trading but still had a $5,000 loan on it.

Eli started walking us through the lot pointing out the coupes. I saw one that had sharp written across the window. He began telling us about the car and showing us all the features it had on it. He opened the door for us to see interior and telling us about the feature on the inside and what it came with. Eli told me to get in the car and I told him that I liked the car. He asked if we wanted to take it for a test drive, I told him yes. Before we drove the car, he told me that he was taking my car across the street to the Nissan dealership for used cars to have it appraised. After about 15minutes, he returns with my car not mentioning what my trade it value would be. He said you ready to drive that car now? Eli gets in the back seat. I thought that I and my brother would be in the car ourselves.

In the past when I went to other dealerships, they took your driver's license and you test drove the car and brought it back. When we returned to the dealership, he took us to a small office in which I felt claustrophobic. He said let's make deal and get you this car so you can drive it off today. My brother asked him how much the trade in on my car, he said $500. We were shocked! My brother asked him why it was not higher. Eli was saying it was because there was a dent on the side, scratches and it had too many miles on it. Other than the dent and scratches on that side, my car looks pretty good and still shines. The dent is at the rear driver's side.

I have 115,000 miles on it, which is high I guess. He asked if I was going to finance through my bank, I told him that I wouldn't be able to do that with my car loan on top of the price of the car. He raised his voice and in a very pushy tone asked, "Well why not!" I told Eli that we would be going over the amount that I'm approved for with the loan I have already. He said, "You can finance through us." He asked me some questions and wrote the information down on a piece of paper and left the room. He came back and said, I can sell you the car for $29,000. I can't recall the exact price he quoted I was a little shocked.

I know it was over $29,000. I asked I'm assuming that's with the loan?! He asked, "How long are you wanting to finance and what are you wanting the payment to look like?" We went over some numbers and I thought the payments were going to be too high for me. He asked me to get with my bank again to see what they could do, after being there for five hours with him going back and forth from us to the sales manager I felt pressured, stressed and exhausted. I told him that I would have to talk to him tomorrow because my bank was closed. During this five hour haggling session, I kept telling him I was feeling nervous and stressed out. He kept telling me there's nothing to be stressed out about. I told Eli that buying a car is a major decision and that I need to make sure I can afford it. I failed to mention before this big ordeal began, I told neither myself nor my brother knew anything about buying a new car.

Before I went to look at this new car, I pulled up Trophy Nissan's website and saw that exact same model and stock number. The car is priced at $23,835 and the internet price said $20,835. Across the picture of the car it said reduced. I finally got out of there and went home with nothing but my nerves shot and a terrible migraine. I talked to my family and friends about my terrible experience that I had that day. They all agreed that we were being taken advantage of. I was told that I get that car for the internet price which was $20,835. I called Eli the next morning and left him a voice mail telling that my bank would not be able to finance the car for $29,000. I told him that I was stressed about going back and forth like this and I was going to back out.

I get a call back from Kyle, the sales manager, offering the sticker price. I told him no, that it was still too much for my bank to finance and he went down to $22,835. I told him that it was still too high. I finally get off the phone with him. At this point, I had decided that I would go ahead and finish paying on my car loan and if I could find another dealership that would come down off the sticker price and finance me with a lower percentage rate, I would be able to afford it with any problem.

The next day Eli calls me and asks if I talked with my bank about financing the car after I had already left him a voice mail about it and talked to the sales manager about it. Before I had got the call from Eli, I had already contacted another dealership about my situation. I told Eli that I was backing out and he started raising his voice at me and got really rude by asking me questions about why I backed out and why don't I give them a chance and why did I change my mind all of a sudden. I told him that I had thought about my other finances and I wouldn't be able to afford it. He kept rudely talking over me and cutting me off. I told him I would take it at the internet price. He said no, the car has a lot of extras on it. This is car that is advertised for that price that we have been looking at.

I had the worst experience I've ever had in my entire life at Trophy Nissan last week. After being told I was pre-approved by an internet sales person, she instructed me to visit the lot the next day. I called back and asked her several times if she was absolutely sure I was getting a car that day because I have very bad credit from a repossession after being laid off in 2008. This internet sales lady, Wendy, assured me each time that I could put $500 down and get a Nissan Sentra 07-09. She stated my credit had been ran and that I was driving off in a vehicle! I asked because my ride could only drop me off. I live in Lewisville so it's quite a distance.

Well, I arrived that afternoon about 4 pm or so then was declined in 20 minutes. They had never run my cresit report in the first place. I asked if someone could please give me a ride home and they just walked away. In addition, Wendy doesn't even work on the actual Trophy Nissan lot. When I asked to talk to her, I was told that she was busy. The truth was that she wasn't working there. I called Wendy after the incident and she denied telling me that she ever said of the about mentioned conversations. The sales supervisor that came on the line was extremely mean and unhelpful. I had to pay $75 for a cab ride home. My 14-year-old-daughter was with me too! So I know how you feel and I really wish someone could take that place down! I was humiliated!

A few weeks ago, I started searching for a used Nissan Altima, my dream car. I saw a red 2006 Altima on trophy Nissan's website for $8,197, and it had around 67,000 miles on it. We called, and they invited us to come in to see it. Upon arriving from Grand Prairie, which is a good 35 minutes travel, we were showed the vehicle. It had hail damage, and a spot where the previous owner had scraped a pole. We went to the office to negotiate, and about 15 minutes later, we were told it had been sold last night. They instantly offered us another 2006 Altima, which had 30,000 miles on it for $13,000. We tried to get them to go down, because we honestly couldn't afford that much. We offered $11,500, but they wouldn't budge. Finally he came down to $12,950. We walked out.

That night, the salesman called us, because he had found another 2006 Altima with 38,000 miles that he could sell to us for $11,500. We asked him several times, including calling him the next morning. He confirmed the price, and said it was ready. We told him that we were going to come in for it later that afternoon. Meanwhile, we went around to several banks online trying to get approved for a car loan for that amount. In this tough more restrictive economy we got declined. Finally, we called State Farm, who we have our home and car insurance with. They went above and beyond, and got us a loan. We traveled 40 Minutes to sign the loan docs, and get the check.

When we got there at Trophy Nissan, we went to the salesman's office, and he came out to meet us. He informed us that the original red Altima had not been sold, and we could test it out. We got in the car and waited for him to get the keys. While waiting, another salesman came out and informed us he had already sold that car!

So we went to see the 2006 Altima for $11,500 that he had called us about. He couldn't find the key, and said he would have to have one made. We went to see the car. It was full of scrapes, not checked, and not inspected. Not ready as he had said. We went back in the office, and then they had me a test drive yet another Altima (which had 90k miles) for 10k! We said no way, then they dropped to $9,500. We still said no.

We asked about the $11,500 Altima (the one we had come for), check in hand. The manger came in and informed us, that he couldn't let that one go for more then $13,000! He finally came down to $12,000. We asked him what had happened to the price the salesman quoted us several times. He stated it was mistake. Yeah sure, whatever. He would not honor the quote, even in the good name of customer service. After we explained that we had taken off early from work, and found a babysitter for our two small sons on both days, still no budging.

We ended up walking out very upset, having spent about 2 hours there the day before, and 3 hours this time. All the while being given the runaround. Vehicles were switched around on us several times! This is the worst experience I've had, trying to buy a car. They have basically no customer service. I won't be shopping there, and will tell my friends to stay away.

Switch and bait, I guess, is the term. You make an appointment to see a car and it was sold a few minutes before you arrived. I've listened to other people on the lot with the same complaints. Then they come up with an older version of the car and hassle you until you leave in anger. Rude salespeople, inept, and in my opinion, dishonest!

I had received a flyer in the mail from Trophy Nissan and decided that it would be worth checking out. I went into the dealership looking at purchasing a 2010 Cube and trading my 2007 Dodge Charger. I explained everything to CJ before we started doing any type of paperwork or even looking or test driving the cars. I told him I wanted pay off for my car and that my payments could be no more than $350.00. After running my credit, I was told that I would get complete paid off for my car which was even put down on paper.

The only problem we had was that I would need a co-signer to get my payments where I wanted. The next day I was able to bring my dad into the dealership with me who would co-sign for me (who has perfect credit) and they told me they could get me the payments I was looking for. We then started discussing interest rates and the term agreement you could instantly tell the sales person CJ was getting uncomfortable. Due to the interest rate going to be 14% we told them there was no way we would do it.

My dad then told them he could purchase the car since he could get the interest rate at 2%. CJ went to talk to the managers and all of the sudden I was told that they accidentally had gotten my paper work mixed up with someone Else's and they weren't going to be able to give me pay off for my car. They wanted to give me $7000.00 less than what I owed.

I couldn't believe it. I had wasted two days screwing around with these people who never intended to do what they said they were going to do from the beginning. Again, the good old bait and switch routine. When I complained to the management I was only told "Sorry you feel that way". So my advice is to stay away from Trophy Nissan. I will never buy a car or recommend Trophy Nissan to anyone.

My dad went to purchase a truck listed on the internet for approximately $16K. He ended up turning in his truck which they valued at $2K plus giving them another $2K cash and car payments over $445. The interest rate they financed him at was 4.6% for 5 years so the total sales price on the vehicle must have been over $25K!

We went back in today (same day) and asked to see a sales contract which was not provided to my dad. They finally let us see one while we were there, but we were told our copy would be sent to us. We ended up leaving them their truck and demanded our truck and cash back. They refused, of course. Now, we see all these complaints and need an attorney name fast so we can get our money and truck back. My dad just suffered a loss of limb due to a medical malpractice in which he was hospitalized for four (4) months last year and now this. You can only imagine how he is feeling right now.

I have seen all the negative reviews. I used to work for Trophy Nissan and I can tell you that most of the stories rings true especially the 19 dollars down-19 dollars a month. I personally have never seen a call sold at the price but it really is a come on or as most would know it as a bait and switch. Most of the problems arise from the used car department. The inside joke for us in New Cars was that you had to have a wrap sheet or criminal background as a stipulation for employment. Now, all of them are bad but at the saying goes "it only take a few bad apples to ruin the bunch".

Take for example, they have this extremely annoying inside joke where they yell "Hey!" to get your attention and when you look, they feign that it was not them. It is a practical joke that always **** me off and the reason that there are no prices on the used car is because they can work the price very flexibly so pretty much they can make commission off of it. Another thing non-educated consumer think is that they qualify easier for a used car than new which is the total opposite. The reason being are first, used cars' interest rate is higher due to the cars' unreliability. But how do you know how the previous owner put on those miles?

On that part, if you buy a pre-owned car and they slap on a warranty, they will find a way to get out of it. Secondly, new cars, being new do not have a record so interest rate is lower because customers will be more satisfied with a new car so virtually will have zero problems down the road. Now for the Half of', the real trick here is the wording of the marketing of Half of' or Half off', MSRP is a lease no matter what they say. In short, you are paying half the lease term and at the end of the lease, if you decide to keep the car, they will refinance the value of the car, not what was left over of the original financing. Now all this is coming from a former employee, one of the few honest ones, "I hate to lie to people because it will always come back to you especially in a sales field.

Now, I am not well verse in financing and I can attest to one situation as to why Nissan sells so much and why it seems that your down payment did not make a difference. I had one customer wanting to buy a 2008 brand new with 4 miles on the odometer Altima, black. She got near the payments she wanted, with a $2,000 down but this is what happens behind closed doors, when one had bad credit, Trophy has to find a financing institution that will finance the particular lady but since her credit score was low, let me digress here, let's say you have two cousins. They both borrow money from you and one makes a habit of paying you always and the other does not, so with that in mind who would you lend money too easily? Exactly. So the finance company says, "We will finance at this interest rate but because her credit proves her untrustworthy, we will fine Trophy Nissan $2,000 for getting her financed and the proof of her deposit disappears because it was used up to pay the fine. So since everybody runs to Trophy Nissan, that's how they get their reputation of being the top seller.

There are some good employees there but few in sales department. Oh and it's a challenge on all salespeople because for example that Nissan Altima I mentioned earlier, customers think that one would make a good commission on it. I made $100.00 on it and if someone helped close the deal, that gets split. So, I literally spent 6 hours or more to make the most $100.00 or the least $50.00, if split. That is where the aggression stems from the salespersons. Hence, why they lie to customers?

See a salesperson makes profit off what is financed at or above sticker and all the extra add-ons such as rims, sound systems and sunroof, that get rolled in to finance price. So imagine, we talk all day to customer and we end up making $100.00 and every one who has bought a car knows the process is at least 3 hours and for some, the whole day. I literally spend 9 hours with Indians and got nowhere. So on my part, it gets frustrating when it happens and you hear of another salesperson that sold 2 cars and made 4 grand that day. And yes, part of it is technique on how to spot who will buy and who will not. I know this one manager that could do that all day everyday. How he did it I have yet to learn so a sale is a tricky job but can be rewarding in the right field and with the technique. Cell phones are an easier commodity to sell than cars.

On New Year's day, I decided to buy a car for myself, thinking that it would be a great way to start the year. So I went to Trophy Nissan of Mesquite, TX. But when I got there, I have to say that it was one of the worst experiences of my life. The salesman named Abu insulted me. He was so ill-mannered and he does not know the value of his costumers. He thinks that his costumers are a waste of his time and he told me this in his fuming accent. Abu has no amount of etiquette and is the most disrespectful man that I have ever met.

Abu has no manners on how to treat his valued guests. It seems as if his parents never taught him any. He raised his voice and insulted me various times. And when I confronted him about his attitude and said that I will talk to his manger about his behavior, he kept on saying, "Go ahead, see if I care." I would not recommend this place to anyone. Trophy Nissan of Mesquite, TX is a place where guests are being treated with no respect by a salesman like Abu who is shameless.

I recently went to Trophy to buy another vehicle after I was involved in a total loss as a result of an ice storm. I did not qualify for a loan through trophy so the sales person Alex Pezeshki begins to try and talk me into getting a family member to co-sign the loan. I informed him that I was unable to unless I asked first. He disregarded this statement because he began to run my mothers credit. My mother had more than 15 inquiries on her credit because of Trophy Nissan and the actions of Alex Pezeshki. I immediately contacted Trophy Nissan and told them about this and no one seemed to care. They actually tried to talk me into still doing business with them, it was almost comedic.

My mother currently has a pending case with the Attorney Generals office regarding this matter. Trophy has never apologized or shown any accountabilities for their actions. They initially refused to give me back the money I had put down for the vehicle and I had to contact an attorney just to get that back. When I went in to pick it up my check after an entire month they were very rude and acted like they could care less. The Sales people had prison tattoos and looked like it was their first job out. On one occasion when I called to speak with a manager, they refused to put the manager on the phone and Alex Pexeshki(Sales Person) begins to act like he's the manager claiming to be Jerry Smith. Everyone in my office was laughing hystarically.

So I go up to the dealership and I speak with Jerry and asked him if he was the person I spoke with the day before and he says "no," I tell him what happened and then he says I'm sorry I will take care of it and begins to act like he is calling Alex and telling him off. Please realize, all of this happened to me, and all I was trying to do was give this dealership an opporutnity to earn my business. WARNING!!!! They will run credit without authorization. This does affect your credit score, they did this to my family and we still don't know how they obtained their personal information.

There is more but I would like to save it for the screenplay, it would make a great comedy.

I inquired about 2 preowned Nissan Titans through their website. A salesman responded and said the trucks were available (this was on Saturday). I took off work to go in on Monday. I checked the website on Monday morning, before I drove the 50 miles to the dealership, and the trucks were still listed on the website. Ok so I get there, the salesperson I spoke to initially was not there so I had to speak to someone else. As soon as I get there I don't see either of the trucks. They do some checking and tell me the trucks were sold on Saturday.

I got really [upset] and told them about the trucks still being on the website that morning and that I drove an hour to get there. They give me the run around and say they may have some similar trucks.

After waiting for about 20 minutes they pull out a truck that it not even close to what the other were but said they would sell it for the same price. It was a different color, had 15K more miles, was the top of the line model and was 4x4. So I drive it and the suspension sqeaks evertime it went over a bump and one of the back doors would not open. So I tell them to see what kind of deal the can make on it.

The come back with a price that is $8,000 more than what the other trucks were listed as and offered me $4,000 less than what the original salesman told me they could give me. I blew up and got extremely ******. The salesman said the prices listed on their website did not include a $2,000 "reconditioning fee" and a $1,000 "Nissan certification" fee. I told them I have never heard of anything like that before ( I have bought around 10 cars/trucks in my life). Plus that has to fall under some sort of false advertisement or something. That would immediately add on $3,000 to any car/truck listed on their website. I was furious. My wife had to settle me down.

Then the salesman dissapeared and a "Sales Manager" came out being all nice and giving me the runaround saying they had a truck that just came in on Saturday and it was in service having new tires put on it. So we sat there for 30 minutes waiting for them to bring it out. When they finally did. The truck looked like someone had driven it through the forest. It was covered in scratches and the inside looked like a family had been living in it. I didn't even drive it. I told them they would have to repaint the whole truck for me to buy.

I told them to just give me the keys to my car and then I left. That was the most ridiculous experience I have ever had at a Dealership. It was a complet waste of 2 hours of my life. I would not go back if they called me and told me they would give me a truck. Complete waste of my time. The additional $3,000 added to the listed sale price has be some sort of false advertisement.

I purchased a Nissan Sentra from Trophy Nissan, I was financed through Household Automotive Finance, 2003 I was hurt and unable to continue to pay my carnotes, first I tried to get refinanced, they refused, I was unable to work at the time so I did a voluntary repossesion. The car was picked up from North Little Rock, AR in August of 2005. When I expained to Trophy Nissan, and Household Automotive of my hardship, they refused to reason with me or try to help. Then I was told by an employee named Christy, she would not give me her last name, that I would never finish paying for the car. After the car was picked up, I was told the car would be sold after a period of time. Household Automotive eveidentlly is not aware this car was sold the same year it was received back in 2005.

I am requesting that the General Manager contact Household Automotive to let them know how much this car was sold for because they are trying to take legal action against me for a car that has been sold twice by your company. Nissan did not contact Household Automotive when they received the car back, and they did not contact them when they sold the car. I am trying to prevent taking legal action against either company because this is unfair, greed and unjust to get paid more than one time for a car. The Attorneys office her in Little Rock, AR seems to be a Needy Law Firm as well because they only threaten me with a law suit around the Holidays, and all they want to know is the name of my employer.

Trophy's general sales manager is concerned about all the negative reviews on line about their deceptive trade practices, so he is encouraging his salesreps to submit phony reviews and post them on various websites. Rather than fixing the problems that are causing poor customer relations, they want to cheat the review system.

This was a horrible experience.

A-1 called and told me my battery was dead, so I authorized them to replace it. When replacing my battery, they put it in backwards. This caused my entire electrical system to go out on my Nissan.

SInce A-1 made the mistake they agreed to take it to Courstesy Nissan and he paid $1800 to them to make the car right and replace the computer system. I then called Courtesy and told them to go ahead and do 45,000 mile maint.while they had my car and bill me for it. They did and then returned my car. Once I got the car back it was running very rough.

I took it back to Courtesy and they told me that my head gasket was blown in my motor. They said since it was under a 100,000 mile warranty that I should take it to Trophy where it was purchased so that I could get the motor replaced. I did. Trophy will not honor my warranty, saying that I put a foreign substance in my car. The only people who have ever worked on my car is NISSAN.

Nissan will not cover my warranty, basically calling me a liar and stating that there are parts on my car that are not parts that Nissan uses and something foreign ( they dont know what) has been put into my car. They want an additional $3500 now to fix it. I have never even raised the hood on my car. It ran perfect until this incident. Now I have a car that I cannot drive, which I am paying for every month. I have receipts to show that I have maintained my car and that Nissan has done the work. If anything foreign was placed in my car, Nissan had to have done it.

I need help. I am alrady out money, and cannot afford to pay $3500 more for mistakes that Nissan made. I also want to add that when I purchased the car in 2007, I was told that the SERIES of altima I was buying had engine problems and they had replaced my engine. Because of the problems they were giving me the 100,000 mile warranty at no charge. JUst in case I had motor problems down the road.

Now they will not honor the warranty. I suspect that Nissan is the one that has placed something ( if it really exists) in my car to keep from having to honor my warranty. My car cannot be driven. I have to pay someone gas money to give me a ride to work. I am still making car payments.

I visited Trophy Nissan on 8/28/09 to look at a Certified 2007 Nissan Altima advertised for $13995. When I drove up I was approached by a salesman named Ivan. We went into one of the MANY SMALL and CRAMPED offices they have. He took a couple of pieces of information from me - name, phone number, employer. He asked me what I was looking for, and I told him. He told me that that particular car was not certified and had 58K miles on it. I was well aware of that. He showed me a few Altimas and then showed me a 2006 Maxima.

I wasn't there for the Maxima. The then went into his spiel about the Altima - lot of road noise, not as good as the Maxima, etc. I asked him how much the Maxima was, he told me that he would have to go into the office, call the bank, and find out how much the bank is selling the car for. This is one thing that I don't like about dealerships - they don't list the prices on the vehicles, so you would have to go inside to get the price of the car and they force you into some kind of commitment.

Anyway, me and my mom sit in the office, he comes back and asks me if we are ready to make a deal. I ask him how much is the car, he asks me again if we are ready to make a deal, I tell him no, because I am not going to say yes to something and I don't know how much it costs. When I get up to tell him no again, he tells me the price of the Maxima, which is ridiculously low for that model. I walk out anyway. He then tells us to wait while he goes to get his backup (manager).

His manager comes over and I tell him that I am upset because Ivan wouldn't tell me the price of the car without me telling him I would make a deal with him. The manager and Ivan then walk us to another small cramped office, they stand in the door and me & my mom are in the office, they've basically decided to trap us in the office. I told them that I am not making a deal on that car because that's not the one I was coming to look at.

The manager then tells me that the car I wanted to look at was not on the lot. That [upset] me, and I told that I would contact them the next day (which I had no intention of doing anyway), but they said that price was only available for that one day only. They are full of it! They are rude, they are liars, and manipulators. I wouldn't trust them with a pot of dirt. Stay away from TROPHY NISSAN.

I bought my car (2008 Alt. coupe) in April. I have had problems with my brakes. There was a re-call on the brakes and nobody told me or sent me any information. I had to take my car back two different times before they would do anything about it! They replaced the brakes all around and now my brake light is coming on and I think it's unsafe to drive. What do I do now? I am taking my car back today because they say it may be low on fuel. How can that be if you just put brand new brakes all the way around less than 2 months ago?

They lied and falsified records! My inusrance agent is really looking to see if she can do anything legally on her end. I just want Trophy to take the car back, that's all I want. I don't trust them and I just don't feel right driving that car.

05-15-09: On my way from Wichita Falls, I called the dealership for a preowned Kia Amanti and offered $5000. The sales person after making some consultations said they were willing to let it go for $5500 if I was paying cash. I called him back after about 10 minutes to confirm and spoke to another sales person who informed me he would hate to "step on toes" if I was already working with a sales agent. After searching on his computer, he confirmed the agreed upon price and I asked him what time they closed. He said at 10.00pm and I said I would get there latest 9.00pm.

On my arrival at the dealership, it was a different story. I saw the Kia but the sales rep told me it will not sell for $5500 cash and that he was not the one I spoke to earlier. I was furious. Not only did I just get back from Wichita Falls but by now I was very tired. I tore the form with my information in front of the sales rep. and got up to leave.

Later, I found out that the reps. I thought I spoke to did not leave their names in the computer. My information was in the system but not their names. I got back home at 11.00pm

The next day I called to speak with the complaints department only to be told that the reps had only offered to help me get close to the $5500 price. At that point I knew there was no one reasonable at the dealership and I hung up.

I am only one of the extremely mad customers that have gotten cheated out of a deal from this particular dealership. The word needs to get out there more publicly. On January 10th, went in to Trophy to get a used car. The salesperson was very adament about giving us a "good deal" on an 08 Nissan Sentra. We finally settled on a deal from their in house financing with $0 down and they will take care of TT&L. We got to take that car home that day, and came back the next day to fill out financial paperwork.

Signed the paperwork for warranty and financial information. Walked out thinking the deal was set! January 26th, got a call from the manager telling us the vin number didn't match up somewhere, and to come in as soon as possible. We came in on the 28th and from the start they were very vague about what was going on. Told us to give them the keys to "check the vin", and after a good 30 minutes, the manager came to us and told us that the bank didn't approve the loan. If there was nobody else we could try to cosign. We tried his parents, neither didn't work. It was over.

They told us that since the bank didn't approve, the deal was null and there was no deal. One of the salespeople took us home since we had no warning and no extra car to take for transportation. Then we waved goodbye to the car we thought we had. I am furious that a dealership can get away with this so called business of cheating people. And going over the links below, I now know I am not the only one with my particular situation. The consumer affairs website has a large number of complaints, from which I wish I should have looked at before. I would ask for a lawyer and refund my money, but the trick they had was no money down. We didn't pay a cent on it yet. I can only hope the word gets out there and nobody else will get cheated by this so called dealership again.

About 4 months ago I took out a used 2008 nissan altima from trophy nissan and I referred a family member as well. They also took out a car their. They took out a 2008 nissan sentra and I was supposed to be credit 200 dollars for a referral. The person that was assisting me was Ivan G. He told me I was to receive 2 referrals for 200 dollars each and it would take 2 weeks to process the papers. Then I would receive my referral checks.

Two months past and I tried calling him and he would not answer. Finally about for two weeks trying to contact him I called him to his phone. I told him what was going on with our referral checks. He answered me in a rude tone that I didn't appreciate. He said, I told you already, this second time I tell you that we are backed up on our paper work. I then told him that I have not heard from you that is why I am calling. Well he said that it would take a while. It's been two more months that have past by and I have not received anything yet.

could have used money for holidays

So my fiance decided to do it after we talked about it .Ron was able to find a SUV that would suit our needs minus the hitch that we had installed after it was a done deal .We walked away feeling good about it and was positive everything was going our way .

A few days later Ron called stating that the bank requested copies of my paycheck stub and my fiances income tax returns to finish the deal off with the bank.I faxed the information to him and called him to let him know that I sent it .

Than on December the 4th I received a call while I was at work from Craig Nash .I returned his phone call and he requested that I come in with the vechile.I asked him at the time if there was anything wrong . He stated not that he was aware of (mind you he is a sales manager ).I informed him that I was willing to come in on Friday the 5th . He said that was fine .So the next day things were kind of crazy because we had a wedding to go to that night . I did not show at the time he expected me .I was out running around trying to get ready for the wedding.I left my cell at home and he called and spoke to my fiance.Craig N told him that he had people waiting there to check the vechile .

They need to verfiy the equipment and vin on the vechile .He asked if I could get there as soon as possible .My fiance asked if there was anything wrong .Again Mr N stated there was nothing wrong the bank was requesting the information .So my fiance said we would be there as soon as possible .

So we went there and had to wait for awhile .Thinking everything was fine.The sales man they sent in stated he needed the key to look at the vin number .I new something was up .I told him I would go out there with him. He did not seem happy about that .He faked like he was reading the vin on the car .Then we went back in to the office and waited for him to come back .That is when he came in to tell us that the bank would not fiance the vechile .We tried to explain to him that we did not have atime to deal with this now .We would be more than happy to come back on saturday due to the fact we had a wedding to get ready for . That is when he told us we were not going anywhere in the vechile we were purchasing. And if we tried to leave they would call the police and report the vechile stolen .

While all of this was going on I had no idea that this guy was not MR N.I told him I wanted to speak with Mr Nash and while he was getting him they blocked the vechile in so we could not get out.

They held us there for a hour and a half we asked for money back for the down payment and the hitch we installed.We told them we would be back saturday morning with the key to the vechile .When my fiance went back to receive his check for the hiotch and the down payment they refused to give it back.They also told him that if he did not get off of the property in thirty seconds they would call the police.They would have him arrested .Needless to say this was the worst experiance We every had dealing with any business.If you are looking for a car whether it is New or Used DO NOT go to Trophy Nissan .

I got a brand new Nissan Altama top of the line last year. I had the car for about a week and my driver side seat belt broke. I called the dealer and they told me they wouldn't be able to get the car in to fix it for 2 weeks. After that the sunroof got stuck open and Nissan couldnt fix the car. They made me drive all the way to Dallas to get it fixed which I had to do 4 times. Cause the roof leaked the car smelled inside and Nissan refused to fix the problem.

The Trans messed up at 20,000 miles. Then from then on the moter made a horrible sound. The heater wouldnt work half the time also. I had an eclipse before I bout the nissan and I really wish i would have kept it. Infact after I finally got rid of the Nissan i got another one and have never had a problem. Trophy nissan is the worst dealership In the country. I advise people to go elsewhere.

On September 29, 2008 I was looking to trade in my 2003 Ford Focus. I was told that I could get a good deal at Trophy Nissan in Mesquite. I was there for almost 6 hours with these people. I got a 2007 Nissan Sentra. I signed a contract with Trophy Nissan which included a 60 month, warranty and maintenance service. I had 0 credit and had a co-signer. My trade in was $2000 with $200 down. I switched my insurance coverage to this 2007 Nissan.

On October 28, 2008, I got a phone call from Craig Nash telling me that I needed to come in for service to be done on the car. I went there on October 29, 2008 at 2 PM and was asked by Mr. Nash to give him the keys. I did and then I was told that I did not qualify for financing. This was a trick to get me to return the car. They should have been honest in the first place. My co-signer got mail for financial institutions telling her that she was not qualified to be a co-signer and she has perfect credit.

I demanded my trade in car back along with the title and my $200 back. I got back my old car and the $200. I did signed a contract and never had a chance to make the first payment. They wanted to changed the monthly payments from $354 a month to $650 a month. They knew that this was too much. I was lied to by these people and then they wanted to know if I would recommend other to them telling my that they would give me $200 per customer. I will give them a reference, it will not be a good one!

On October 7, 2008 my husband and I went to Trophy Nissan to look at purchasing a vehicle. I meet my husband there and was greeted by Gabriel, a fairly new sales person. The salesperson, my husband and I looked at a Murano and an Altima that was listed on the Pre-Owned lot. We liked the Murano however; our budget called for the Altima. As we talked with the salesperson Gabriel, we told him specially that we liked both cars; when asked about financing we told the Gabriel we would see what loan terms they could offer us.

With this in mind, we proceeded to get financing, I could not stay to get the details of the loan which included interest rate and term. When my husband called me be was very disgusted with MICHEAL I, sales manager. MICHEAL told my husband Arent you the breadwinner of the house,? about making the discussion to purchase the vehicle!! My husband told MICHEAL that he would not make a discussion without me. The nerve of MICHEAL!!!

My husband wasted 2 hours going round & round with MICHEAL about the interest rate and the term of the vehicle, AFTER IS WAS ALL SAID AND DONE...my husband never got an interest rate just the a $325 magical number that popped from the head of MICHEAL along with a 5 yr term!!! WoW!! When I called MICHEAL, to get the interest rate and terms of the Altima that my husband was NEVER given, he said Im being patient with you Lady!? as if I was irritating him!! HELLO, youre in the sales business what ever happened to CUSTOMER SERVICE.hes being patient with me, YEAH RIGHT!!! MICHEAL CAN GO TO H***

My girlfriend and I heard a commerical on tv about the nissan coupe being half off of MSRP, I called and asked Joe Hawk about this and he said yes half off of msrp and asked more then once if that was true his reply both times was yes because I didn't want to drive for an hour for nothing, I called my girl friend and she called also and got the same reply.

We drove to Mesquite and still was never told after I asked again that this was a lease not a purschase, we sat and heard the bull for two and a half hours. We drove the car and I mentioned the half off of MSRP again and still nothing from the salesman. After the long and gruling time they told us it was a lease, to say the least we were ****** and all they could say was sorry and give us thirty dollar's worth of gas and drive one hour home. They are lying to the public just to get them into the showroom and not telling you the truth until you have sat ther for a very long time. I would like this stopped and the dealership held accountable, they are proud of thier excellence award for the last six years I don't want to see them get another one.

Also I would like to be contacted by a nissan corporate to see how they will handle this. I specifically asked more then a few time about the half off of MSRP and got the same answer yes and was never told it was a lease until 2 1/2 hr's of bullshit total time wasted that day was five and a half hours.

I wasted several hours waiting for him to get my car appraised only to tell me that he would have to work on the deal. He promised me faithfully that he would call me. To my suprise that did not happen. I finally called and was told that he was out and he would call me back. That did not happen so I called the next day. He was supposedly with a customer. When I said I had left a message the day before the receptionist very rudely interrupted me and said he left early the day before. She has no business at all being a receptionist. RUDE RUDE RUDE.

When I finally was able to talk to Cris the third time I contacted the dealership, he informed me that he had been unsuccessful in getting any deal to be accepted. My complaint is that he knew EVERYTHING about my situation from the beginning. He lied to me about being able to get the owner involved who would make calls and make the deal happen. I would never recommend ANYONE go to Trophy Nissan.

They are not an honest dealership and to add to the story, when I arrived at the dealer there was a lady screaming at the employees for the way she had been treated. She was so upset that I thought it was going to come to blows. That is not the kind of dealership I would ever recommend.

My complaint is on similar terms. After negotiating with Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone to come to Trophy as he would beat any dealer by $250. When I arrived at the dealership the next day as planned, turns out the car that we had an agreement on.... had been sold--BEFORE Tim (or Timothy) had lured me to the dealership this deception. We made a trip out to trophy nissan believing we had a deal on a certain car for a certain price...and the managers knew they didn't even have the car they were selling! Even more, when we arrived at Trophy ( I was told by manager Timothy to find him when i got there), he wouldn't meet with me as he was 'too busy.' If you want to be treated with honesty and respect, do not go to Trophy Nissan!

Horrible experience

I went in on a saturday and met with salesman Jason and test drove the Nissan Altima and feel in love with it. I did not have the time that day to purchase it but made an appt with Jason to come back the following friday as it was the only day he would be back at that store that week. I went back on Friday as agreed and Jason was not there nor could he be reached by cell phone so I met with another salesman.

I made it very clear to him of what I wanted to spend and what I had to put down and to please be respectful of my time. I explained I did not want to be up there for hours haggling. He assured me that would not be a problem. Three hours later after trying to convince me to buy a car that I didn't want he showed me a car that was within my price range that had a few extras on it so I got really excited. He said let me go work the numbers on it when he came back he shook my hand and asked what color I wanted I was estatic and just to be sure asked on the care I wanted right and he said no that one was out of your price range.

I was so disappointed I felt he had pulled the old bait and switch on me! He showed me the numbers he had come up with on the other car and they were outrageous! Completely way beyond what I had explained to him that I had to stay within. Just for curiousty sake I asked him what the interest rate would be and he refused to tell me without me making a commitment. After my third request for the interest rate and refusal to agree to anything until I knew what it was he went & got the finance manager. I then began the whole process over of asking the finance manage repeatedly for the interest rate and he finally told me it didn't matter what it was.

He finally threw a number at me of 15.9% which was ludicrious so I left immediately! To add insult to injury Trophy Nissan calls all it's perspective clients to ask them how their experience was and when I explained how disappointing mine was they asked if I would ocnsider coming back in and meeting with a manager. The girl on the phonw was very apologetic and said she would make sure I spoke directly with a manager. When I return no manager ever meets with me but a salesman named Dominck assures me that he can take care of me so we begin the process of finding the car I wanted and he tells me he is going to get the numbers & be right back.

45 minutes later he still has not returned so I ask another salesman if he will locate him for me. He comes back in a few minutes to tell me that Dominick was called away on a family emergency. He never came back to tell me he was leaving or even sent another salesman to let me know he simply left me sitting there. I left immediately and will not do business with them myself or recommend them to anyone.

They wasted many many hours of my time that I could have been a reputable dealership and the gas driving back and forth.

Yesterday I had the most frightening experience in my life at Trophy Nissan of Mesquite, TX. My daughters and I went to this establishment to check out a sale for used cars that was advertised on TV. The advertisement said that they had cars for $19.00 down and your monthly payment as low as $79.00 monthly and these cars were repossessed by the bank. They were to be sold at Trophy Nissan and that the bank was going to finance these cars before they sent them to a car auction.

Monday I called Trophy Nissan to inquire about the sale and what I needed to do. I was told to come there and look at the cars. The cars where priced by the year of the car and what all the cars had in it, also by how low the mileage was. When I got there I asked them could we see the cars and I was told that they had to check out my credit first, and only then could I see the cars. When I ask them where the cars were that were on sale. The salesperson showed me a lot full of cars that fell under the sell, however when in the office he said he had only two cars that fit our financial needs. These two cars were in the shop and that we could test drive it the next day.

When I asked about the price of the car he never quoted me a price. However he did say that it would be around 14,000 with a monthly payment of no more than 350. The next day we came back eager to test drive the car. It was to be ready at 12 noon but they did not produce the car until 3pm. Meanwhile, the salesperson wanted us to finalize the sale BEFORE we even test drove it and he wanted us to test drive a similar vehicle in place of the one to be purchased. Of course we refused, insisting that we see the vehicle first.

Well we did the test drive, and it ran beautifully but we noticed a large amount of scratches and dents on the tail end of the car. I asked the salesman for the VHR, instead of producing it he came back again with the numbers wanting us to sign for a payment arrangement. To get him to do his job first, we had to literally get it in writing from him that this time he would come back with the VHR. When he came back with the VHR he also had the revised numbers for the car. The vehicle had a sale price of 23,000 and a monthly payment of 580 (big difference) he continued this charade until the price was brought down to 14,500 with a monthly payment of 371. By this time a second sales person had come in, we only know him by Shep?.

He was a very rude person, he spoke in such a loud tone that he drew the attention of everyone in the office. (A minimum of 50 customers and employees) Along with his highly animated demeanor he loudly proclaimed that my credit was horrible, this was the final offer, and that there was no other auto dealership that would consider financing me. Terribly disturbed by this display, I kindly told him no, and that I would be taking my business elsewhere, and that there is indeed another car lot who would give me a car. Despite being boxed in the office, we manage to leave the cubical and the office and get into the car.

At this moment, we heard the voice of Shep? yelling HEY!!? and we saw him approaching the car at a very fast pace waving papers. I remember thinking this man is crazy?, and I told my daughters to lock their doors. He stood at my door yelling confidential information about my credit report at me. He then said here I want to give you something?. My youngest daughter in the back seat cracked her door open and stuck out her hand in an attempt to get back my credit report so we could leave. I did not realize that my door was still unlocked, until Shep? opened my door and sat down inside my car!

Keeping his previous vocal tone, now sitting literally face to face, and waving my credit report in my face he proceeded to tell me that going somewhere else would be futile as he circled my various debts. He even went as far as to insult my intelligence. I managed to ask him one question. As long as I am paying cash up front in full, for my car it shouldnt matter how bad or good my credit is, should it?? He became even more outraged stating that there is no dealership that would ever accept cash for a car, because they make their money off of interest only?.

I came to Nissan to inquire if they had something to offer me regarding transportation. What I received from them was treatment that I wouldnt wish upon a dog. I was highly disappointed at this event, and even more such disgusted that Nissan would hire such people to conduct their business in this manor. This is no safe environment for women to conduct their business. I fear greatly for any other woman who enters that establishment. Luckily for me, I had my daughters there with me. But I can see now how they bully and harass people into buying cars.

I arrived at Trophy Nissan on July 21 to look at new vehicles. I was approached by a salesman named Noe and we began talking about working a deal. From the word go, I told Noe that my credit was bad and I did NOT have any money to give him for a down payment and that if money was what the dealership required, the to let me know upfront and I would be happy to leave. Well, we all know that is not what he wanted so he wasted my time and jerked me around for the next 5 hrs.

We went back and forth, over and over again about them needing a down payment. I told him many times that I did not have the money to give and to give me the keys to my car and I would leave. Noe would not give me my keys until he first insisted on having me speak with 2 different sales managers. Finally, the last sales manager came to me and asked me what it was going to take to get me in one of their vehicles. I once again told him no money down and my payments where I wanted them.

Without hesitation, he said done and this began the process as to why I am here today. I signed all of the necessary paperwork with the man in the finance office (this included a contract) and the vehicle was delivered to me that day. I drove of the lot in a brand new 2007 Nissan Sentra. For the next 3 weeks, I drove this car and never looked back. Noe contacted me on August 7th and told me that I needed to come in and sign some new paperwork and that I had a pending $1000 down payment, or had I already paid that?

ONCE again I told him that I did NOT have any money to give him and I was told that I could write a check that they could hold for awhile, put it on a credit card, or borrow the money from a family member or friend. I went crazy and to him that I didn't have the money and that I would be more than happy to bring the vehicle back and drive off in my original car. Noe told me that he would have to talk with the sales manager and call me back.

I missed his call back but he left a message telling me that that was the deal, they needed $1000 and he knew that I didn't have it so he would get my car ready and to just let him know when I would be there to pick it up. During this time, I had a car payment due when I walked into the showroom on July 21. When I drove off in a brand new car with all of the signed paperwork, I assumed (as well I should have) that my trade in would be paid off. Since then a second car payment is coming due and the finance company has been calling me about the past due amount. So now I had to take the car back because I didn't have $1000 to give them, and now I owe the finance company $1000.00 that I don't have.

I think the way Trophy Nissan handle this deal was completely shady and I am extremely upset. If there was a problem with finding a bank to finance the loan, they should have called me immediately....not almost a MONTH later! Trophy Nissan has really put me in a bind with my current finance company and now I am looking at possible repossession because I can't come up with the past due balance. Bringing back the vehicle is not the issue. What the issue is, is the way they handled this situation and the amount of time they drug it out.

On April 28, 2007 I traded in my 02 Honda Civic and purchased a 2007 Nissan Altima. On or about May 5, 2007 I took my car in to redo papers but on my way there my A/C stopped blowing cold air. I had them to check it and they couldn't find anything out right off the back and put me in a rental veh and after keeping my for a few days they realized that my A/C compressor went out and they had to order a new one and about 10 days later i was able to pick my brand new car up (what a joke) so they had my car about 12-14 days in the shop.

After about a few weeks later i noticed a smell as if my car was running hot.. and my breaks were whistling so i took it in on June 23rd to find out what was going on and they told me that they had to do something to the roters in my wheel (brakes) and order me a Radiator Hose for the smell plus they cleaned my windshield wiper blades because i told them my windshield wiper was dragging and bumping.

After i left i noticed that my windshield wipers were still doing the same and i called the shop and spoke to Danny Slatinsky who advised me that he would have to order new blades for the windshield wiper and asked if i could wait for the radiator hose to get everything done at one time. I told him yes. After about 10 days I CALLED DANNY to find out the status of the order since i had not heard back from him and left multiple messages but no return call. I thought i would try to call one more time when i received him he said he didn't show it there but that he would follow up with the order to see if he could get an ETA on the part.

No call back from him. So I called the Sales Manager, Mike White to complain OF ALL THE PROBLEMS AND MY NOT BEING SATISFIED with my car or the Service provided. He followed up with me and advised he was looking into it. I called Danny the next day and he advised that the part had came in the previous day but later in the day.

I took my car back on July 6th to get the radiator hose and wipers fixed.. radiator hose fixed, not wipers.. once again i was told to come back because the part had been ordered. Went back on July 17th to get the wiper repaired but while i was there i informed Danny that the car was not driving smooth and that it felt like it was missing or staggering. He said they would hve to keep the car overnight as they were already booked. (i didn't see any cars waiting to be serviced) but oh well. I declined since i did not have all day to wait for a rental approval. I went back to the Sales Manager Mike White and complained once again face to face that i was not happy with my car and to ask him what i could do about having the car replaced. He told me about a page in my Nissan book that explained the lemon law.

i called the number listed to file a complaint and was given a file number. To date i'm waiting for someone to follow up with me and it is 4.52 pm and no one has done so yet!

I went to trophy nissan to look at a truck that I saw on their website. The truck looked great, but they had no gas in it to really test drive it. I did take it down the road and back. Looked fine and drove fine. The alignment was off a little bit. They said they would fix it along with putting new tires on it because one of them had a big nail sticking out of it. I should have known what I was getting into when the salesman gave me the run around when trying to negotiate the price.

After several hrs of waiting I signed papers on the truck. With the condition that they do the 27 point inspection because they never did it in the first place. They sent me home in a user car. The next day they said that they had to order a part and the truck won't be ready for several days. Eight days goes by and I still don't have my truck. After several messages with no return call, They finally tell me that it will be ready at 7pm and I could come pick it up.

I verified that it would be ready on time, and asked to be call if something changes. I get there after driving almost an hour and they tell me that it's not ready. They send some pee-on of a manger to tell me. I jumped his case about no one ever calling me. He said he would make sure it was delievered to my work first thing the next morning.

I asked for my car back and to forget the whole thing. They just ignored my request. If I known then what I know now, I would have insisted to get my car back. However, I really needed a truck. He said they would make sure that the truck had a full tank of gas for my trouble. Woahow.....Late afternoon the next day they did finally get me the truck.

As I was driving home, I noticed that the door sounded like it wasn't shut all the way. When I inspected it appears that the truck had been in prior accident and the door wouldn't never align right. There was pieces of glass in the floor. So I started checking out the tires and noticed they never replaced them. The tire that had the nail in it, was just rotated to the rear axles because it still had the nail in it.

All and all it's a good truck. I am probably most to blame for not really checking into the truck more. However, the treatment that I got from Trophy Nissan is unexceptable. They claim the customer is number 1, yeah, until you sign the contract. Then you're just another victim. I've already stopped some people from going there, hopefully this will stop you from going. They are BIG carlot so they don't care. They will only wise up when people stop buying from them.

I puchased a new 2003 Nissan Sentra from Trophy in 2003. Part of the deal I got was a cash reward certificate worth 1000.00. You had to fill it out & mail certain info in by certified mail to register it. I did so. Then, after 3 years, you had to send MORE info in via certified mail & you would get your 1000.00 I did so. I have YET to get my money. There is no number you can call them at.

When I have tried to contact Jim Whitsel, the manager, he never answers my email. I do not want to call him directly, because I want a hard copy of our discussions in case I need to have proof I had talked with someone there. As of yet, NO ONE at Trophy has given me the time of day. What is so sad is, my son used to work for them. He called a friend who still works there, that told him I was not the only one they were doing this to. He basically told my son that I would not see the money that it was a rip off.

I did EVERYTHING they said I had to do in order to get the rebate. Part of the deal was getting that money! I am out of work, and I need this money badly! If I do not get it, my family is not going to have a Christmas because that is what I am counting on. I am tired of companies making promises that they do not intend to keep.

Ok, I believe most people who know me would say that I am a very patient person. Let me give you the situation and tell me what you think, ok? I take my Nissan to a very big dealership in Mesquite ,Texas for service to be done. Just so that you know, this is the 6th car we had purchased from them.I called the day before and explained to them that I have to be at work before they open and get off after the service department closes.

I made arrangements to drop off my key in the night slot in an envelope. After speaking to the woman servicing my car twice and paying almost $600.00 by credit card over the phone, I was assured both times that I would be able to pick up my key from the cashier in the sales department. When I arrived tonight at just before 8, no one knew what I was talking about. The key was nowhere to be found. The service woman could not be reached.

I waited with mom for an hour, seeing a few people come and go, assuring me they were looking for it. One person even gave me the wrong key and tried to tell me it was mine when it didn't even fit my car. So an hour goes by and I decide to call the main desk and ask for the manager. The guy that answered the phone was rude, told me to watch my tone of voice and my language and then hung up on me. Needless to say, we finally did talk a manager who eventually gave me a loaner car, since no one could find my key.

After I used the word INCOMPETENCE, the manager very politely informed me that they are voted #1 in customer satisfaction. But then he also mentioned that unfortunately when they screw up, they do it big. What do you think? Let me know.

I purchased a new Nissan Sentra 06 from Trophy Nissan in Mesquite,TX on 5/13/6. At the time of purchase I also payed for car insurance. Lee Smiley the director of finance is the person who handled my final paperwork, because the sales person was new, and he actually quit the job the day after he sold me the car. Anyway, Lee Smiley told me I would receive paperwork in the mail about the insurance, which I never did, it didn't even cross my mind until this weekend due to the rain I ran over a curb and damaged my car, maybe the axel or something, so Saturday morning I called Trophy Nissan to get some info about the insurance so I can call and submit a claim, they gave me a number to an Farmer's Insurance agent, I called him and of course he said he would call me back, which he never did,

I called him again on Monday, he then stated that he never received any paper work from Trophy Nissan regarding my insurance and he would go there and pull the paperwork and call me back. Of course I had to call him back, because he never called me, at that time he told me that he saw the paper work where I paid for the insurance but someone at Trophy Nissan dropped the ball and never sent him the paper work. I called Lee Smiley and left him 2 messages, he never returned my call, the third time I finally got him on the phone, he stated that he had gotten my messages, but did not call me back. So I told him what was going on and he stated that he did submit the paper work to the insurance company(yeah right), and he would contact the insurance agent to find out what was going on and get back with me, of course he never did. Now I am without a vehicle because my car is not drivable, I have to wait for the insurance paperwork to get processed in order to submit the claim and get a rental car. I also asked Lee Smiley since I feel it is their fault I can't get a rental, if they could issue me a loaner car, he said they were unable to do so.

I think the people there are very unprofessional and do not do their jobs very well. If I could I would give them back their car and go somewhere else. I will never purchase another car, or any insurance through Trohpy Nissan again.

I personally went to discuss a cash out the door price for a 2006 nissan 1.8 sentra w/automatic transmission and power windows. This David Downey character said that I might as well get a 1.8S model instead because it would be cheaper since that particular model already comes standard with auto. transmission and power windows. So, I agreed to the 1.8S model then we negotiated the price.

Right before I was about to leave the manager of the dealership stopped me and offered $14,200 cash out the door, and then David said to call back if I would like to get the car for that price. He then wrote the 14,200 price quote on the back of his business card and handed it to me. I infact called him the very next day, and he was not there. He called me back a day later explaining how one of his sons was in surgery that day and that's why he was absent.

I proceeded to tell him on the phone that I would like to purchase the special edition package for $500 dollars more which brings the out the door price to 14,700. He said that was not possible because that included a spoiler which I specified I didnt want. so he said in a condescending voice You want me to have the spoiler removed and just leave the holes exposed on the trunk? I said of course not that's silly Simply put, I said dont add a spoiler. That's it.

He then proceeded to talk really fast saying all of this nonsense and tried to trick me into believing that I could not get the special edition package on a sentra without a spoiler. I replied why not? Again, he started talking really fast saying absolutely nothing that made sense until he came to a price of over 16,500. He said that the 14,200 his manager offered was a one day deal only and that they could not honor the original quote because the dealer reserves the right to change things at their discretion. I was appalled and asked him why they had a change of heart and he started rambling again about what I have no idea. His sentences were conjugated in a very bizarre way which meant only one thing to me, he was lying. Of course I didn't speak to him again at that point.

Only a few email conversations took place and he was even worse through email! The lies and reasoning in which he used were completely otherworldly. He apologized for his absence the day I called in one email explaining how he had to spend the entire day with his daughter who was in surgery. He changed the story from his son being in surgery to his daughter! He thought I wouldn't notice. He went over the few emails I sent him with a fine tooth comb to change the words in which I said and he said as well. This is an evil man.

I was incredibly insulted because he obviously thought of me as a dullard. To say the least I wanted to physically confront him because I am not accustomed to being spoke to that way.

Not a lot of money but poor service.

I had to put gas in the vehicle before I could even drive it home the first time, This only cost me 15.00. This causes alot of pain and suffering after all the time that was invested in finding this car and making the long drive back and forth to keep in touch with theis dealership.

On Friday 7/29/05 I called to make an appointment to have my oil changed & tires rotated on my 2004 Nissan Xterra. He told me to come in @ 2:00 pm. I got to the service department 15 minutes early. I asked Ryan Cochran the Service Advisor how long it would take for the simple oil change and tire rotation. He told me that they would get to it

ASAP & it should be about 30 minutes. It took them 2 hours to get a simple oil change and tire rotation on my Trophy Nissan 2004 Xterra. During the time I was the other Service Advisors would put their customers ahead of my simple oil change & tire rotation.

After I paid for my service at 4:10 pm I asked to talk to the Service Manger. He was very courteous & he said there was no excuse for the service taking so long. He found that my ticket had been shoved under all the other tickets & he gave me a card showing that the oil change would be free on my next visit. I got to thinking about this on the way back home. What if I really had a service problem with my vehicle, would I let Trophy Nissan take care of it. If they cannot take care of a simple oil change & tire rotation I do not think they could take care of my service problem. I am very disatisfied with Trophy Nissan & I will proably never go back to buy a vehicle there & certainly not get my 2004 Nissan Xterra serviced there.

Over the years I have bought several vehicles and have had experiences with what I consider to be good dealership, excellent dealership and BAD dealerships. My experience with TROPHY NISSAN in MESQUITE, TX. ranks in the BAD dealership category.

I was 2 payments away from having my car paid off, when it decided it had enough and died. Because of some unfortunate financial problems I experienced in during the previous year, I was forced to file bankruptcy recently. Knowing I know have a bankruptcy on my credit, worried me when trying to purchase another car.

I saw ad in my local paper from TROPHY NISSAN stating that they specialized in badcredit deals. I bought it hook, line and sinker. I am new to Texas and had no idea just how far away the dealership was to where I live, that was my first mistake. After getting to the dealership, explaining my problem I was only shown FORD's, I was at a Nissan dealer, why was I only being shown Ford's? I personally never ever wanted another Ford for the rest of my life.

After playing the game that slimy dealerships play, I left, of course not before having to threaten several people to get my keys back. The next day the sales person I had been dealing with said he found a car for me that he could get to me with the payments being what I needed them to be. He was nice enough to drive the car out to where I work. After looking the car over I settled on it, I didn't have much of a choice as my current car was on its last leg. The biggest thing I didn't like was there is a HUGE scratch on the side of the car. I was assured that the detail shop would take care of it.

They took care of it alright. It looks awful! My car is blue and I could have done a better job with a blue marker. Now I am fighting with Trophy Nissan to fix it. Needless to say, every survey I have given over the phone has been completely negative. Trophy Nissan boasts about being the #1 dealership. They may be #1 in sales, but there customer service is horrible. Anyone and everyone that listens to me I tell them my story and advise them to NEVER GET AN AUTO FROM TROPHY NISSAN

On april 2004 i purchased a new 2004 350z from trophy nissan. I signed all the papers and had the car for about 2wks when i recieved a call from the financing department stating that the financing did not go through that i would need to come in the office. i went into the office and they wanted to up my payments at first , i said no. then they tried to talk me into to going with a lease , i said NO. I spoke with 2 different gentlemen , i guess they thought between the 2 of them that one would convince me.

finally i told them just to give me back my orginal car that i traded in and they could have the 350z back but of course that did not happen.. so after about 2-3 hrs in the office , one of the guys told me just to take the car back home and that he would try to work the original deal again . well about after a week and not hearing from anyone, i get all my copies of the original paperwork in the mail and never heard from anyone from Trophy Nissan again..

To me this sounds like a Bait and Switch game on the financing . I will never shop with Trophy Nissan again, and i tell everyone that i know not to do business with them..

I purchased a used car from this dealership. When I purchased the vehicle I also purchased every extended warranty that they offered. I have no problem with the car but one of the warranties is not valid because TROPHY NISSAN never put the stem caps on the tires. The warranty is provided by Tire Xam.

I have called TROPHY NISSAN for the past 6 months to get these caps sent to me via mail. (Since the purchase I moved out of state). I have spoke with a Deriko 3 times, a Kevin 2 times and a suppose to be manager Mike Peace on 10/12/2004. Mike said I had his word that I would have these caps in 3 days.

I am still waiting for them after a month and another 5 phone calls. I spent $499.00 for this warranty and it is no good because of some $20.00 caps that Tire Xam require. I have 2 tires on this vehicle with bad belts from a pot hole and they are now not covered because of these caps. I could have purchased a complete set of tires with the $499.00 I spent on the warranty.

My next step is an attorney to get my money back and my tires replaced.

I have to purchase the tires that are bad. I could have used the $499.00 I spent on the warranty.

I came into Trophy Nissans dealership 9/8/04 Filled out an application I knew my credit had some challenges and wanted to be approved/denied before I looked any cars. 2 days later the salesmen called me back and informed me I had been approved for a used car with payments around $300 or less. I was extremely happy and made an appt to return 9/10/04 @ 9am. Again, I was very happy that I had done my homework first. I never hid the fact that we had another car as most families do.

I was then called on Tuesday the 14th and told I would have to bring the car back because after speaking with Jennifer Carroll she made a mistake. NOT MY PROBLEM. She stated in my conversation with her that she only ran the 2 largest credit agencies and only after I had signed the papers and taken the car she run the small credit agency and that is where the open loan appeared.

AGAIN, this is NISSAN'S mistake. I was told that they would need to run my husband report and most likely put him on the loan, not a problem I never asked for the loan to be just in my name to begin with. Well, that was a LIE as well. They had him come in to sign a paper so they could contact Barrett MOtors and in my eyes dig up any reason they could to deny. After 4 years of being with Barrett they reported 2 times being late of which I am investigating as we speak because that is NOT TRUE.

My husband will be at Barrett Motors when they open at 8am. I think it is appolling that someone comes into a dealership and doesn't even look at a car fills out the appropriate papers and is called back stating you are approved only to be told a week and half later to bring back the car by 10am. Well guess what, I have a job and I have no intentions of leaving my job this am to return a car that I feel I have robbed of. I will bring it back when I get off of work or they may go pick it up. I tried complaining with a Mike Carter who no more pleasant to deal with than Jennifer Carroll was and he told me he was the only one I could complain with and it would do me no good. I am appolled that a dealership can run your report find a lender which in my case was Capitol One. The car cost only a little over $10,000.

It is appalling that even though I had an appt with someone to fill out the initial application that upon my arrival I have at least 10 individuals rushing up to my car. I should known then what was to come.

There is no insurance in my name on this vehicle. Trophy Nissan placed insurance on this vehicle without my authorization. They keep harrassing me at work, at home, and my cell phone.

On 6-17-04 I stopped at Trophy Nissan. A salesman approached & I told him I'm looking for a Jeep Grand Cherokee, red, priced $10,000 to $12,000 with leather. Within minutes a black Jeep Cherokee, cloth interior and priced at $18,000 rolled before me. I gave my name & number and ask to be called if the car I'm looking for was found. At this time I was approaced by Savor. He ask for a few minutes to search other lots for a red Jeep. 15 minutes later he tells me to take the black Jeep for a spin and told me he was about to do something really stupid.

I ask the price, but no reply as he took my husbands license. We returned in 10 minutes when a salesman ask whose name will this be registered in. Again I ask the price, but the salesman did not know. By now 45 minutes have passed and we ask for my husbands license. In walks Savor and he tosses the license across the table. Again I ask the really stupid price, I assumed Savor had referred to. Savor informed me that he was salesman of the U.S. and Texas, had repeat customers and sang his praises, but never answered any question regarding price or if he could locate a red Jeep. We were very displeased with Savor, and his aggresive attitude and no regard for helping me find the vehicle I wanted, but only his concern for selling me a car I did not really want.

None of this has happened.

Bottom line: there is a wire-melting, potential fire-starting short under the dash, making the vehicle unsafe. I would like the dealership to take the thing back.

On Friday Sept. 19, 2003 I went Trophy Nissan to take my Sentra in because Service Engine Soon light was on. I to my Sentra in I spoke to Richard and he look under my car and also found my drive belt were fraying. Richard called me around 11:00 a.m. to tell me Converter needed to be replaced,drive belts, and front brakes needed to be replaced also. I asked him if the coverter could wait because of cost.

He told me that the converter would fall apart and cause damage to my engine. Thinking that this couldn't wait I had this replaced. I later learned from my brother in law who is a manchanic that this wouldn't damaged my engine. He told that all it would do give as much power to my engine. I spent over 900 dollars to this fix because Richard made me feel that this couldn't wait. I don't like being lied to. I have purchase three cars from Trophy Nissan and I WILL NOT PURCHASE ANOTHER CAR FROM AGAIN because of this matter.

I own a 1998 nissan 240sx se I took my car in to the trophy nissan dealership. My car was under warranty. The cars clutch squeaks when it is engaged. I was told that it was a simple problem. The bearings in the clutch needed to be replaced, I was told that this was not covered by my current service contract. I was told that the clutch is in working order, but i would have to live with the squeak unless I chose to have it fixed.

I did not choose to have it fixed. I have discovered that other people that have the same make and model have the same problem. I contacted Nissan to inquire if they had any data on this problem. I asked if someone could compile this information to see if it could possible be a recall item. Thus far I have had no response or contact from Nissan.

I went into Trophy Nissan to look at pre-owned vehicles. I had received a sales ad in the mail and it stated all cars had payments listed clearly on the window. Sounded good to me. Of course when things sound too good to be true they usually are.

I was met before parking my car by a guy named Bernard. He said he needed to fill out a survey for the sale before showing me any cars. He did and all it included was my name address and phone number. I signed nothing. He then left the room and I went outside with my son to wait. Much time passed before I decided to take my son and go look at what was on the lot for myself. We did however stay close to the front so if Bernard came back he would see us.

On the windows of some of the vehicles were signs with down payments like $19 down and $554 a month, you know ridiculous prices for anyone who had been looking at used cars lately. Further, not all of the vehicles had the prices on them as was stated in their ad. Finally after walking around the lot a bit my son and I went back up front to find our salesman.

Some other salesman whose name I did not get, came up to me and said "Ma'am you have no credit" (this I already knew and had shared with Bernard). However in this guys hand was a copy of my credit report which I did not authorize. I was immediately ticked. And I let him know it. He said "Well did you give him your Social Security number or drivers licence number?" I told him I had not. He then said "Well he must have guessed it then", in a very demeaning tone. This just made the situation escalate.

I asked for a manager and got one of the sales managers, Fred who listened about what had transpired and the fact that they illegally pulled my credit file without my authorization, and said he would do some checking and be back in a minute. Twenty minutes later another guy came in, a step above Fred I assume, and I explained again and asked him if it was their business practice to break the law and pull peoples credit report without their authorization to do so because I know it is illegal. He said he would go talk to some people and would be right back. Another twenty minutes went by.

Then yet another person came in and I went through the whole thing again. He said he would talk to their manager and see what they could do.

So I waited even longer this time and in came the original salesman Bernard. He apologized and said it was a mistake what they had done and tried to show me cars then after waiting in the place nearly two hours. When he left to go get one my son and I left.

Buyer beware of these people because in my opinion if they will do illegal things prior to you becoming a customer, what will they do when they think they have your trust.

I was leasing a Nissan Quest from Trophy Nissan and 7 months before the lease was up we decided to lease another vehicle and turn the Quest in. I spoke with Scott who after speaking with the men in the box stating they could get me out of my current lease and into a new one with no problem. We worked through all the paperwork and was advised to make the current months payment on the Quest and that I had to put the first month payment for the new car down.All of this I did and three months later I receive a bill from NMAC for over 700$. Each time I called about it I got a different story.

First it was property tax then it was late fees. Come to find out Trophy Nissan did not pay the lease off. Instead of 7 payments they only paid 6 and I got stuck with the rest. When I asked them why? Their answer was we said we'd only pay 6 payment. Why would they only pay 6?? I also found out that they did not even pay the entire 6 payments and they did pay that. I trusted them when they stated that the 6 payments would pay the vehicle off? That was dumb of me and I got stuck with the balance. I paid the bill off and that was about 4 months ago. Now guess what I got in the mail this week?

Another bill for 2002 property taxes over 400$. I will make it my mission in life to tell everyone how dishonest this company is and although I love my car I tell everyone not to go to Trophy Nissan....

TX Lic#: D44-NKR, VIN #: 1N4AB41D1XC722387, with the bumper-to-bumper warrantee from Trophy Nissan in Mesquite Texas. Six months later she had a tire blowout due, apparently, to an alignment problem. We took the car back to Trophy Nissan to have the alignment checked. The service manager said that it did need a four-wheel alignment, which would run us in excess of $100.

I asked about the bumper-to-bumper warrantee, that my wife purchased at the time she bought the car & was told that she was two weeks past due for a scheduled check-up so the warrantee didnt cover the alignment. I was furious! I asked my wife to take the car somewhere else to get the alignment done, instead of paying those CROOKS again to do the same thing that should have been covered by the warrantee she had ALREADY purchased. She disregarded my advice & paid Trophy Nissan for the alignment.

Since that time we have had to replace 6 more tires on her car. I took the car to a Goodyear service center to find out why the tires were wearing out so quickly. The technician informed me that the problem was bent struts. Now the car is three years old but, has had the same problem since it was purchased, & apparently Nissans bumper-to-bumper warrantees are no better that their cars or their service centers.

On Wednesday 24 July 2002, I was contacted by Jim W, the Assistant Manager of Trophy Nissan, who was concerned about my complaint & he asked that I bring the car in on Saturday 27 July 2002 so that they could try and correct the problem. I took the car in & 5 Hours later I received a call from the Service Rep. stating that the Struts seemed to be operating correctly, I responded that the problem was that they are bent not that they werent working, he went on to say that If I bought a new set of tires that they would GIVE me another alignment FREE. I asked him to just check the struts alignment. He said that our car had never been at Trophy Nissan because it didnt show up on their computers. I pointed out to him that we bought the car at Trophy Nissan, as well as had a four wheel alignment done there. I was then told that unless I had proof they werent liable & refused to help me.

I searched & found the original Window sticker & Owners manual for the car & showed it to a Mr. Wayne P, the Service Director for Trophy Nissan, who said the computers there AUTOMATICALLY DELET Records more than two years old (good way to cover up past mistakes) but he said that he would look into it. Later that day Mr. Pritchard called me & was now saying that though they agree NOW, that we did purchase the car there they had no record of the Extended Bumper-to Bumper Warranty purchased for the car or the four-wheel alignment that they had done, but they would give us an alignment on the car for Half price.

So, if I pay Half Price they would do another Alignment that they screwed up on the first time after charging us for something that should have been covered under the Extended Bumper-to Bumper Warranty. I refused; I do not reward incompetence.

As stated before, Apparently Nissans cars are no better that their bumper-to-bumper warrantees or their service centers.

I purchased a 2000 Hyundai Sonata on Moday, September 3. I was told that the car had not be wrecked or in an accident. Last night, I was looking the car over, and noticed that the front bumper is a different color from the rest of the car, indicating that it may have been in an accident. Also, I was told that the Hyundai warranty didn't transfer to new owners, and was convinced to purchase additional coverage. I found out later that the warranty did indeed transfer (they even took the car to a Hyundai dealership to have a window repaired). I was shown a number of $798 and was under the impression that this was the warranty cost and a security policy cost. When I recieved the paperwork in the mail yesterday, I discovered that I paid $1,500 additional for the warranty, which I didn't even need. I'm still covered by Hyundai!

I work for the independent schools in Dallas. I normaly get a part time job until school starts. I've been without a vehicle since April 5, 2001. I got rear ended and was not able to drive my car. After two weeks my insurance took over my claim, because the other parties involved would not return my calls. My insurance said that they would only pay for four weeks one a rental car for me.

I was then authorized to call Trophy Nissan in mesquite to pick up my car for repairs. They kept my car until July 18, 2001, when they called me after many phone calls . They oringinly quoted that it would take them four to six weeks to repair my car. I frequently called him and there was always something like we ordered parts that hadn't yet arrived, etc...

On June 21, 2001, I called the Trophy Nissan dealership, trying to locate a 2001 Bayshore Blue Nissan Pathfinder SE in Bayshore Blue. I spoke to Demard and asked specifically if he had a 2001 Nissan Pathfinder in Bayshore Blue for sale on the lot. It needed to be the price listed in the Dallas Morning News on 06/09/01 ($23,995). Demard said he would go out and search the lot and see if he could find one. He called me back about an hour later.

I asked him again if he was sure he had a 2001 Bayshore Blue Nissan Pathfinder SE in on the lot in Mesquite for $23,995

complete with a 6 CD disc changer, automatic transmission, and 3.9% financing. Demard repeatedly assured me that this was correct: Trophy Nissan had that vehicle on the lot at that price with those options. At that time, I provided Demard with all the personal information needed to complete a credit check so that I could drive four hours from Lawton, Oklahoma, to Misquite, Texas, to pick the vehicle up the next day. (Note: I had already searched Oklahoma for this vehicle in this color. I was excited that I had located the car I had dreamed of).

About an hour later, Demard called back to report that my credit was good
and I had been approved to purchase this vehicle. I asked him again: Are

you SURE Trophy Nissan has a 2001 Nissan Pathfinder SE in Bayshore Blue on the lot in Mesquite for $23,995 complete with the options I asked for? He again assured me that this was true.

I drove four hours from Lawton to Mesquite on June 22, very excited about picking up my new car in the color I had searched for. Much to my surprise, when I arrived, I discovered that there was no 2001 Nissan Pathfinder SE in Bayshore Blue on the lot. Demard also informed me that the price he had agreed was correct was only for a standard shift, not an automatic. Then he showed me a Nissan Pathfinder LE in Bayshore Blue for a much higher price ($9000 more) and told me this was all they had.