Complain about a product or service

Trophy Nissan

Mesquite TX

Lisa of Dallas, TX May 29, 2009

Bought a 2006 350Z less than 24hrs later it was DEAD. Trophy tried to tell me it was because I left the radio on. How could I leave the radio on if I had turned the car on?! Then I go to add the car to my insurance to find out it's already been added. When I ask how my agent tells me someone from Trophy called and said I was sitting right in front of her and the car needed to be added ASAP.

They lied and falsified records! My inusrance agent is really looking to see if she can do anything legally on her end. I just want Trophy to take the car back, that's all I want. I don't trust them and I just don't feel right driving that car.

Duke of Dallas, TX May 16, 2009

05-15-09: On my way from Wichita Falls, I called the dealership for a preowned Kia Amanti and offered 5000. The sales person after making some consultations said they were willing to let it go for 5500 if I was paying cash. I called him back after about 10 minutes to confirm and spoke to another sales person who informed me he would hate to "step on toes" if I was already working with a sales agent. After searching on his computer, he confirmed the agreed upon price and I asked him what time they closed. He said at 10.00pm and I said I would get there latest 9.00pm. On my arrival at the dealership, it was a different story. I saw the Kia but the sales rep told me it will not sell for 5500 cash and that he was not the one I spoke to earlier. I was furious. Not only did I just get back from Wichita Falls but by now I was very tired. I tore the form with my information in front of the sales rep. and got up to leave. Later, I found out that the reps. I thought I spoke to did not leave their names in the computer. My information was in the system but not their names. I got back home at 11.00pm The next day I called to speak with the complaints department only to be told that the reps had only offered to help me get close to the 5500 price. At that point I knew there was no one reasonable at the dealership and I hung up.

Mario of Mesquite, TX December 22, 2008

About 4 months ago I took out a used 2008 nissan altima from trophy nissan and I referred a family member as well. They also took out a car their. They took out a 2008 nissan sentra and I was supposed to be credit 200 dollars for a referral. The person that was assisting me was Ivan G. He told me I was to receive 2 referrals for 200 dollars each and it would take 2 weeks to process the papers. Then I would receive my referral checks.

Two months past and I tried calling him and he would not answer. Finally about for two weeks trying to contact him I called him to his phone. I told him what was going on with our referral checks. He answered me in a rude tone that I didn't appreciate. He said, I told you already, this second time I tell you that we are backed up on our paper work. I then told him that I have not heard from you that is why I am calling. Well he said that it would take a while. It's been two more months that have past by and I have not received anything yet.

could have used money for holidays

Kevin of Denton, TX October 30, 2008

I got a brand new Nissan Altama top of the line last year. I had the car for about a week and my driver side seat belt broke. I called the dealer and they told me they wouldn't be able to get the car in to fix it for 2 weeks. After that the sunroof got stuck open and Nissan couldnt fix the car. They made me drive all the way to Dallas to get it fixed which I had to do 4 times. Cause the roof leaked the car smelled inside and Nissan refused to fix the problem.

The Trans messed up at 20,000 miles. Then from then on the moter made a horrible sound. The heater wouldnt work half the time also. I had an eclipse before I bout the nissan and I really wish i would have kept it. Infact after I finally got rid of the Nissan i got another one and have never had a problem. Trophy nissan is the worst dealership In the country. I advise people to go elsewhere.

Eric of Arlington, TX October 30, 2008

On September 29, 2008 I was looking to trade in my 2003 Ford Focus. I was told that I could get a good deal at Trophy Nissan in Mesquite. I was there for almost 6 hours with these people. I got a 2007 Nissan Sentra. I signed a contract with Trophy Nissan which included a 60 month, warranty and maintenance service. I had 0 credit and had a co-signer. My trade in was 2000 with 200 down. I switched my insurance coverage to this 2007 Nissan.

On October 28, 2008, I got a phone call from Craig Nash telling me that I needed to come in for service to be done on the car. I went there on October 29, 2008 at 2 PM and was asked by Mr. Nash to give him the keys. I did and then I was told that I did not qualify for financing. This was a trick to get me to return the car. They should have been honest in the first place. My co-signer got mail for financial institutions telling her that she was not qualified to be a co-signer and she has perfect credit.

I demanded my trade in car back along with the title and my 200 back. I got back my old car and the 200. I did signed a contract and never had a chance to make the first payment. They wanted to changed the monthly payments from 354 a month to 650 a month. They knew that this was too much. I was lied to by these people and then they wanted to know if I would recommend other to them telling my that they would give me 200 per customer. I will give them a reference, it will not be a good one!

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