Complain about a product or service

Trophy Nissan

Mesquite TX

David of Allen TX (08/17/08)
My complaint is on similar terms. After negotiating with Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone to come to Trophy as he would beat any dealer by $250. When I arrived at the dealership the next day as planned, turns out the car that we had an agreement on.... had been sold--BEFORE Tim (or Timothy) had lured me to the dealership this deception. We made a trip out to trophy nissan believing we had a deal on a certain car for a certain price...and the managers knew they didn't even have the car they were selling! Even more, when we arrived at Trophy ( I was told by manager Timothy to find him when i got there), he wouldn't meet with me as he was 'too busy.' If you want to be treated with honesty and respect, do not go to Trophy Nissan!

Horrible experience

Melinda of Balch Springs TX (07/28/08)
I went in on a saturday and met with salesman Jason and test drove the Nissan Altima and feel in love with it. I did not have the time that day to purchase it but made an appt with Jason to come back the following friday as it was the only day he would be back at that store that week. I went back on Friday as agreed and Jason was not there nor could he be reached by cell phone so I met with another salesman.

I made it very clear to him of what I wanted to spend and what I had to put down and to please be respectful of my time. I explained I did not want to be up there for hours haggling. He assured me that would not be a problem. Three hours later after trying to convince me to buy a car that I didn't want he showed me a car that was within my price range that had a few extras on it so I got really excited. He said let me go work the numbers on it when he came back he shook my hand and asked what color I wanted I was estatic and just to be sure asked on the care I wanted right and he said no that one was out of your price range.

I was so disappointed I felt he had pulled the old bait and switch on me! He showed me the numbers he had come up with on the other car and they were outrageous! Completely way beyond what I had explained to him that I had to stay within. Just for curiousty sake I asked him what the interest rate would be and he refused to tell me without me making a commitment. After my third request for the interest rate and refusal to agree to anything until I knew what it was he went & got the finance manager. I then began the whole process over of asking the finance manage repeatedly for the interest rate and he finally told me it didn't matter what it was.

He finally threw a number at me of 15.9% which was ludicrious so I left immediately! To add insult to injury Trophy Nissan calls all it's perspective clients to ask them how their experience was and when I explained how disappointing mine was they asked if I would ocnsider coming back in and meeting with a manager. The girl on the phonw was very apologetic and said she would make sure I spoke directly with a manager. When I return no manager ever meets with me but a salesman named Dominck assures me that he can take care of me so we begin the process of finding the car I wanted and he tells me he is going to get the numbers & be right back.

45 minutes later he still has not returned so I ask another salesman if he will locate him for me. He comes back in a few minutes to tell me that Dominick was called away on a family emergency. He never came back to tell me he was leaving or even sent another salesman to let me know he simply left me sitting there. I left immediately and will not do business with them myself or recommend them to anyone.

They wasted many many hours of my time that I could have been a reputable dealership and the gas driving back and forth.

Bob of Garland TX (07/01/08)
they try to make you think that your not good enough they make you sound like a idiot and when you ask for help they dont help you out

Shannon of Mesquite TX (08/09/07)
I arrived at Trophy Nissan on July 21 to look at new vehicles. I was approached by a salesman named Noe and we began talking about working a deal. From the word go, I told Noe that my credit was bad and I did NOT have any money to give him for a down payment and that if money was what the dealership required, the to let me know upfront and I would be happy to leave. Well, we all know that is not what he wanted so he wasted my time and jerked me around for the next 5 hrs.

We went back and forth, over and over again about them needing a down payment. I told him many times that I did not have the money to give and to give me the keys to my car and I would leave. Noe would not give me my keys until he first insisted on having me speak with 2 different sales managers. Finally, the last sales manager came to me and asked me what it was going to take to get me in one of their vehicles. I once again told him no money down and my payments where I wanted them.

Without hesitation, he said done and this began the process as to why I am here today. I signed all of the necessary paperwork with the man in the finance office (this included a contract) and the vehicle was delivered to me that day. I drove of the lot in a brand new 2007 Nissan Sentra. For the next 3 weeks, I drove this car and never looked back. Noe contacted me on August 7th and told me that I needed to come in and sign some new paperwork and that I had a pending $1000 down payment, or had I already paid that?

ONCE again I told him that I did NOT have any money to give him and I was told that I could write a check that they could hold for awhile, put it on a credit card, or borrow the money from a family member or friend. I went crazy and to him that I didn't have the money and that I would be more than happy to bring the vehicle back and drive off in my original car. Noe told me that he would have to talk with the sales manager and call me back.

I missed his call back but he left a message telling me that that was the deal, they needed $1000 and he knew that I didn't have it so he would get my car ready and to just let him know when I would be there to pick it up. During this time, I had a car payment due when I walked into the showroom on July 21. When I drove off in a brand new car with all of the signed paperwork, I assumed (as well I should have) that my trade in would be paid off. Since then a second car payment is coming due and the finance company has been calling me about the past due amount.  So now I had to take the car back because I didn't have $1000 to give them, and now I owe the finance company $1000.00 that I don't have.

I think the way Trophy Nissan handle this deal was completely shady and I am extremely upset. If there was a problem with finding a bank to finance the loan, they should have called me immediately....not almost a MONTH later! Trophy Nissan has really put me in a bind with my current finance company and now I am looking at possible repossession because I can't come up with the past due balance. Bringing back the vehicle is not the issue. What the issue is, is the way they handled this situation and the amount of time they drug it out.

Meloney of The Colony TX (07/18/07)
On April 28, 2007 I traded in my 02 Honda Civic and purchased a 2007 Nissan Altima. On or about May 5, 2007 I took my car in to redo papers but on my way there my A/C stopped blowing cold air. I had them to check it and they couldn't find anything out right off the back and put me in a rental veh and after keeping my for a few days they realized that my A/C compressor went out and they had to order a new one and about 10 days later i was able to pick my brand new car up (what a joke) so they had my car about 12-14 days in the shop.

After about a few weeks later i noticed a smell as if my car was running hot.. and my breaks were whistling so i took it in on June 23rd to find out what was going on and they told me that they had to do something to the roters in my wheel (brakes) and order me a Radiator Hose for the smell plus they cleaned my windshield wiper blades because i told them my windshield wiper was dragging and bumping.

After i left i noticed that my windshield wipers were still doing the same and i called the shop and spoke to Danny Slatinsky who advised me that he would have to order new blades for the windshield wiper and asked if i could wait for the radiator hose to get everything done at one time. I told him yes. After about 10 days I CALLED DANNY to find out the status of the order since i had not heard back from him and left multiple messages but no return call. I thought i would try to call one more time when i received him he said he didn't show it there but that he would follow up with the order to see if he could get an ETA on the part.

No call back from him. So I called the Sales Manager, Mike White to complain OF ALL THE PROBLEMS AND MY NOT BEING SATISFIED with my car or the Service provided. He followed up with me and advised he was looking into it. I called Danny the next day and he advised that the part had came in the previous day but later in the day.

I took my car back on July 6th to get the radiator hose and wipers fixed.. radiator hose fixed, not wipers.. once again i was told to come back because the part had been ordered. Went back on July 17th to get the wiper repaired but while i was there i informed Danny that the car was not driving smooth and that it felt like it was missing or staggering. He said they would hve to keep the car overnight as they were already booked. (i didn't see any cars waiting to be serviced) but oh well. I declined since i did not have all day to wait for a rental approval. I went back to the Sales Manager Mike White and complained once again face to face that i was not happy with my car and to ask him what i could do about having the car replaced. He told me about a page in my Nissan book that explained the lemon law.

i called the number listed to file a complaint and was given a file number. To date i'm waiting for someone to follow up with me and it is 4.52 pm and no one has done so yet!

Kenny of Carrollton TX (04/24/07)
I went to trophy nissan to look at a truck that I saw on their website. The truck looked great, but they had no gas in it to really test drive it. I did take it down the road and back. Looked fine and drove fine. The alignment was off a little bit. They said they would fix it along with putting new tires on it because one of them had a big nail sticking out of it. I should have known what I was getting into when the salesman gave me the run around when trying to negotiate the price.

After several hrs of waiting I signed papers on the truck. With the condition that they do the 27 point inspection because they never did it in the first place. They sent me home in a user car. The next day they said that they had to order a part and the truck won't be ready for several days. Eight days goes by and I still don't have my truck. After several messages with no return call, They finally tell me that it will be ready at 7pm and I could come pick it up.

I verified that it would be ready on time, and asked to be call if something changes. I get there after driving almost an hour and they tell me that it's not ready. They send some pee-on of a manger to tell me. I jumped his case about no one ever calling me. He said he would make sure it was delievered to my work first thing the next morning.

I asked for my car back and to forget the whole thing. They just ignored my request. If I known then what I know now, I would have insisted to get my car back. However, I really needed a truck. He said they would make sure that the truck had a full tank of gas for my trouble. Woahow.....Late afternoon the next day they did finally get me the truck.

As I was driving home, I noticed that the door sounded like it wasn't shut all the way. When I inspected it appears that the truck had been in prior accident and the door wouldn't never align right. There was pieces of glass in the floor. So I started checking out the tires and noticed they never replaced them. The tire that had the nail in it, was just rotated to the rear axles because it still had the nail in it.

All and all it's a good truck. I am probably most to blame for not really checking into the truck more. However, the treatment that I got from Trophy Nissan is unexceptable. They claim the customer is number 1, yeah, until you sign the contract. Then you're just another victim. I've already stopped some people from going there, hopefully this will stop you from going. They are BIG carlot so they don't care. They will only wise up when people stop buying from them.

Nancy of Rowlett TX (09/29/06)
I puchased a new 2003 Nissan Sentra from Trophy in 2003. Part of the deal I got was a cash reward certificate worth 1000.00. You had to fill it out & mail certain info in by certified mail to register it. I did so. Then, after 3 years, you had to send MORE info in via certified mail & you would get your 1000.00 I did so. I have YET to get my money. There is no number you can call them at.

When I have tried to contact Jim Whitsel, the manager, he never answers my email. I do not want to call him directly, because I want a hard copy of our discussions in case I need to have proof I had talked with someone there. As of yet, NO ONE at Trophy has given me the time of day. What is so sad is, my son used to work for them. He called a friend who still works there, that told him I was not the only one they were doing this to. He basically told my son that I would not see the money that it was a rip off.

I did EVERYTHING they said I had to do in order to get the rebate. Part of the deal was getting that money! I am out of work, and I need this money badly! If I do not get it, my family is not going to have a Christmas because that is what I am counting on. I am tired of companies making promises that they do not intend to keep.

Kimberly of Little Elm TX (07/12/06)
Ok, I believe most people who know me would say that I am a very patient person. Let me give you the situation and tell me what you think, ok? I take my Nissan to a very big dealership in Mesquite ,Texas for service to be done. Just so that you know, this is the 6th car we had purchased from them.I called the day before and explained to them that I have to be at work before they open and get off after the service department closes.

I made arrangements to drop off my key in the night slot in an envelope. After speaking to the woman servicing my car twice and paying almost $600.00 by credit card over the phone, I was assured both times that I would be able to pick up my key from the cashier in the sales department. When I arrived tonight at just before 8, no one knew what I was talking about. The key was nowhere to be found. The service woman could not be reached.

I waited with mom for an hour, seeing a few people come and go, assuring me they were looking for it. One person even gave me the wrong key and tried to tell me it was mine when it didn't even fit my car. So an hour goes by and I decide to call the main desk and ask for the manager. The guy that answered the phone was rude, told me to watch my tone of voice and my language and then hung up on me. Needless to say, we finally did talk a manager who eventually gave me a loaner car, since no one could find my key.

After I used the word INCOMPETENCE, the manager very politely informed me that they are voted #1 in customer satisfaction. But then he also mentioned that unfortunately when they screw up, they do it big. What do you think? Let me know.

Sakeitha of Dallas TX (06/20/06)
I purchased a new Nissan Sentra 06 from Trophy Nissan in Mesquite,TX on 5/13/6. At the time of purchase I also payed for car insurance. Lee Smiley the director of finance is the person who handled my final paperwork, because the sales person was new, and he actually quit the job the day after he sold me the car. Anyway, Lee Smiley told me I would receive paperwork in the mail about the insurance, which I never did, it didn't even cross my mind until this weekend due to the rain I ran over a curb and damaged my car, maybe the axel or something, so Saturday morning I called Trophy Nissan to get some info about the insurance so I can call and submit a claim, they gave me a number to an Farmer's Insurance agent, I called him and of course he said he would call me back, which he never did,

I called him again on Monday, he then stated that he never received any paper work from Trophy Nissan regarding my insurance and he would go there and pull the paperwork and call me back. Of course I had to call him back, because he never called me, at that time he told me that he saw the paper work where I paid for the insurance but someone at Trophy Nissan dropped the ball and never sent him the paper work. I called Lee Smiley and left him 2 messages, he never returned my call, the third time I finally got him on the phone, he stated that he had gotten my messages, but did not call me back. So I told him what was going on and he stated that he did submit the paper work to the insurance company(yeah right), and he would contact the insurance agent to find out what was going on and get back with me, of course he never did. Now I am without a vehicle because my car is not drivable, I have to wait for the insurance paperwork to get processed in order to submit the claim and get a rental car. I also asked Lee Smiley since I feel it is their fault I can't get a rental, if they could issue me a loaner car, he said they were unable to do so.

I think the people there are very unprofessional and do not do their jobs very well. If I could I would give them back their car and go somewhere else. I will never purchase another car, or any insurance through Trohpy Nissan again.

Brad of Burleson TX (11/29/05)
I personally went to discuss a cash out the door price for a 2006 nissan 1.8 sentra w/automatic transmission and power windows. This David Downey character said that I might as well get a 1.8S model instead because it would be cheaper since that particular model already comes standard with auto. transmission and power windows. So, I agreed to the 1.8S model then we negotiated the price.

Right before I was about to leave the manager of the dealership stopped me and offered $14,200 cash out the door, and then David said to call back if I would like to get the car for that price. He then wrote the 14,200 price quote on the back of his business card and handed it to me. I infact called him the very next day, and he was not there. He called me back a day later explaining how one of his sons was in surgery that day and that's why he was absent.

I proceeded to tell him on the phone that I would like to purchase the special edition package for $500 dollars more which brings the out the door price to 14,700. He said that was not possible because that included a spoiler which I specified I didnt want. so he said in a condescending voice You want me to have the spoiler removed and just leave the holes exposed on the trunk? I said of course not that's silly Simply put, I said dont add a spoiler. That's it.

He then proceeded to talk really fast saying all of this nonsense and tried to trick me into believing that I could not get the special edition package on a sentra without a spoiler. I replied why not? Again, he started talking really fast saying absolutely nothing that made sense until he came to a price of over 16,500. He said that the 14,200 his manager offered was a one day deal only and that they could not honor the original quote because the dealer reserves the right to change things at their discretion. I was appalled and asked him why they had a change of heart and he started rambling again about what I have no idea. His sentences were conjugated in a very bizarre way which meant only one thing to me, he was lying. Of course I didn't speak to him again at that point.

Only a few email conversations took place and he was even worse through email! The lies and reasoning in which he used were completely otherworldly. He apologized for his absence the day I called in one email explaining how he had to spend the entire day with his daughter who was in surgery. He changed the story from his son being in surgery to his daughter! He thought I wouldn't notice. He went over the few emails I sent him with a fine tooth comb to change the words in which I said and he said as well. This is an evil man.

I was incredibly insulted because he obviously thought of me as a dullard. To say the least I wanted to physically confront him because I am not accustomed to being spoke to that way.

Chris of Forney TX (09/30/05)
I purchased replacement screws for a throttle position switch on my '97 Nissan Pickup. I was not able to purchase the 4 I needed so I bought a bag. The parts salesman assured me that I would receive a call when they arrived. I never received the call. I sent follow-up emails to the parts department but never heard anything. Over a year later I called but since I don't have a receipt they will not give me the screws.

Not a lot of money but poor service.

E. of Crandall TX (09/09/05)
I went to the dealership on Tuesday August 30, 2005 to look at a 2002 VW Beetle that was advertised as a repo sale at 19.00 dollars down and 119.00 a month on a saturday special. Before driving from Kaufman County to Mesquite I talked to Chad a Finance Manager and he assured me that the car was there, I made the drive from Kaufman to Mesquite to look at the car. After arriving at the dealership I was introduced to Will and having to fill out registration paperwork before I could even look at the car. Finally after an hour I was able to look at the car. I went thru all the application process and gave the man 1000.00 down on the vehicke to hold the car until I could make the deal on selling my current car. I was assured that all would be okay. I kept in contact with Will on a daily basis and finally after a week passed and nothing had progressed with my car so I went back to the dealership to pick up my check and release the vehicle. The care was still there at that point this was on Sept 7, 2005. I was Sabre agian and he assured me the car was mine and that he would get my car sold so I could take the Bug home with me. I left the dealership leaving the 1000.00 down on the car to hold until I could come back the following day which was on September 8, 2005. At 9:22 a.m. I received a phone call grom Sabre saying that the car was mine and he would see my that afternoon to complete the deal. I recieved another phone call from Phil asking me to call before I came because there could be an issue with the vehicle, at 6:30 p.m. I received another phone call from Phil telling me that the vehicle had been soon on the evening of September 7,2005...Even though the deal was in the works with me another salesman sold the car out from underneath me.

I had to put gas in the vehicle before I could even drive it home the first time, This only cost me 15.00. This causes alot of pain and suffering after all the time that was invested in finding this car and making the long drive back and forth to keep in touch with theis dealership.

Ken of Garland, Texas 75040 TX (07/30/05)
On Friday 7/29/05 I called to make an appointment to have my oil changed & tires rotated on my 2004 Nissan Xterra. He told me to come in @ 2:00 pm. I got to the service department 15 minutes early. I asked Ryan Cochran the Service Advisor how long it would take for the simple oil change and tire rotation. He told me that they would get to it

ASAP & it should be about 30 minutes. It took them 2 hours to get a simple oil change and tire rotation on my Trophy Nissan 2004 Xterra. During the time I was the other Service Advisors would put their customers ahead of my simple oil change & tire rotation.

After I paid for my service at 4:10 pm I asked to talk to the Service Manger. He was very courteous & he said there was no excuse for the service taking so long. He found that my ticket had been shoved under all the other tickets & he gave me a card showing that the oil change would be free on my next visit. I got to thinking about this on the way back home. What if I really had a service problem with my vehicle, would I let Trophy Nissan take care of it. If they cannot take care of a simple oil change & tire rotation I do not think they could take care of my service problem. I am very disatisfied with Trophy Nissan & I will proably never go back to buy a vehicle there & certainly not get my 2004 Nissan Xterra serviced there.

Karrie of Frisco TX (06/20/05)
Over the years I have bought several vehicles and have had experiences with what I consider to be good dealership, excellent dealership and BAD dealerships. My experience with TROPHY NISSAN in MESQUITE, TX. ranks in the BAD dealership category.

I was 2 payments away from having my car paid off, when it decided it had enough and died. Because of some unfortunate financial problems I experienced in during the previous year, I was forced to file bankruptcy recently. Knowing I know have a bankruptcy on my credit, worried me when trying to purchase another car.

I saw ad in my local paper from TROPHY NISSAN stating that they specialized in badcredit deals. I bought it hook, line and sinker. I am new to Texas and had no idea just how far away the dealership was to where I live, that was my first mistake. After getting to the dealership, explaining my problem I was only shown FORD's, I was at a Nissan dealer, why was I only being shown Ford's? I personally never ever wanted another Ford for the rest of my life.

After playing the game that slimy dealerships play, I left, of course not before having to threaten several people to get my keys back. The next day the sales person I had been dealing with said he found a car for me that he could get to me with the payments being what I needed them to be. He was nice enough to drive the car out to where I work. After looking the car over I settled on it, I didn't have much of a choice as my current car was on its last leg. The biggest thing I didn't like was there is a HUGE scratch on the side of the car. I was assured that the detail shop would take care of it.

They took care of it alright. It looks awful! My car is blue and I could have done a better job with a blue marker. Now I am fighting with Trophy Nissan to fix it. Needless to say, every survey I have given over the phone has been completely negative. Trophy Nissan boasts about being the #1 dealership. They may be #1 in sales, but there customer service is horrible. Anyone and everyone that listens to me I tell them my story and advise them to NEVER GET AN AUTO FROM TROPHY NISSAN

Amy of Lewisville TX (05/28/05)
On april 2004 i purchased a new 2004 350z from trophy nissan. I signed all the papers and had the car for about 2wks when i recieved a call from the financing department stating that the financing did not go through that i would need to come in the office. i went into the office and they wanted to up my payments at first , i said no. then they tried to talk me into to going with a lease , i said NO. I spoke with 2 different gentlemen , i guess they thought between the 2 of them that one would convince me.

finally i told them just to give me back my orginal car that i traded in and they could have the 350z back but of course that did not happen.. so after about 2-3 hrs in the office , one of the guys told me just to take the car back home and that he would try to work the original deal again . well about after a week and not hearing from anyone, i get all my copies of the original paperwork in the mail and never heard from anyone from Trophy Nissan again..

To me this sounds like a Bait and Switch game on the financing . I will never shop with Trophy Nissan again, and i tell everyone that i know not to do business with them..

Gordon of Waukesha WI (11/19/04)
I purchased a used car from this dealership. When I purchased the vehicle I also purchased every extended warranty that they offered. I have no problem with the car but one of the warranties is not valid because TROPHY NISSAN never put the stem caps on the tires. The warranty is provided by Tire Xam.

I have called TROPHY NISSAN for the past 6 months to get these caps sent to me via mail. (Since the purchase I moved out of state). I have spoke with a Deriko 3 times, a Kevin 2 times and a suppose to be manager Mike Peace on 10/12/2004. Mike said I had his word that I would have these caps in 3 days.

I am still waiting for them after a month and another 5 phone calls. I spent $499.00 for this warranty and it is no good because of some $20.00 caps that Tire Xam require. I have 2 tires on this vehicle with bad belts from a pot hole and they are now not covered because of these caps. I could have purchased a complete set of tires with the $499.00 I spent on the warranty. My next step is an attorney to get my money back and my tires replaced.

I have to purchase the tires that are bad. I could have used the $499.00 I spent on the warranty.

Mildred of Mesquite TX (09/22/04)
I came into Trophy Nissans dealership 9/8/04 Filled out an application I knew my credit had some challenges and wanted to be approved/denied before I looked any cars. 2 days later the salesmen called me back and informed me I had been approved for a used car with payments around $300 or less. I was extremely happy and made an appt to return 9/10/04 @ 9am. Again, I was very happy that I had done my homework first. I never hid the fact that we had another car as most families do.

I was then called on Tuesday the 14th and told I would have to bring the car back because after speaking with Jennifer Carroll she made a mistake. NOT MY PROBLEM. She stated in my conversation with her that she only ran the 2 largest credit agencies and only after I had signed the papers and taken the car she run the small credit agency and that is where the open loan appeared.

AGAIN, this is NISSAN'S mistake. I was told that they would need to run my husband report and most likely put him on the loan, not a problem I never asked for the loan to be just in my name to begin with. Well, that was a LIE as well. They had him come in to sign a paper so they could contact Barrett MOtors and in my eyes dig up any reason they could to deny. After 4 years of being with Barrett they reported 2 times being late of which I am investigating as we speak because that is NOT TRUE.

My husband will be at Barrett Motors when they open at 8am. I think it is appolling that someone comes into a dealership and doesn't even look at a car fills out the appropriate papers and is called back stating you are approved only to be told a week and half later to bring back the car by 10am. Well guess what, I have a job and I have no intentions of leaving my job this am to return a car that I feel I have robbed of. I will bring it back when I get off of work or they may go pick it up. I tried complaining with a Mike Carter who no more pleasant to deal with than Jennifer Carroll was and he told me he was the only one I could complain with and it would do me no good. I am appolled that a dealership can run your report find a lender which in my case was Capitol One. The car cost only a little over $10,000.

It is appalling that even though I had an appt with someone to fill out the initial application that upon my arrival I have at least 10 individuals rushing up to my car. I should known then what was to come.

Florinda of Dallas TX (08/20/04)
My son purchased a vehicle on 7/30/04 and I co-signed for him. Later that night, I noticed that the car appeared to have transmission problems, so I returned the car to the dealership on 8/2/04. My son went back to the dealership on 8/6/04 and got the same car. I was unaware of this because I was out of state for a family emergency. The new paperwork lists me as the primary purchaser and my son as the co-signer. I don't want the paperwork listing me this way. And I don't want the car, because it is a total lemon. My son is in possession of the car, and this could affect my credit.

There is no insurance in my name on this vehicle. Trophy Nissan placed insurance on this vehicle without my authorization. They keep harrassing me at work, at home, and my cell phone.

Cynthia of Midlothian TX (06/19/04)
On 6-17-04 I stopped at Trophy Nissan. A salesman approached & I told him I'm looking for a Jeep Grand Cherokee, red, priced $10,000 to $12,000 with leather. Within minutes a black Jeep Cherokee, cloth interior and priced at $18,000 rolled before me. I gave my name & number and ask to be called if the car I'm looking for was found. At this time I was approaced by Savor. He ask for a few minutes to search other lots for a red Jeep. 15 minutes later he tells me to take the black Jeep for a spin and told me he was about to do something really stupid.

I ask the price, but no reply as he took my husbands license. We returned in 10 minutes when a salesman ask whose name will this be registered in. Again I ask the price, but the salesman did not know. By now 45 minutes have passed and we ask for my husbands license. In walks Savor and he tosses the license across the table. Again I ask the really stupid price, I assumed Savor had referred to. Savor informed me that he was salesman of the U.S. and Texas, had repeat customers and sang his praises, but never answered any question regarding price or if he could locate a red Jeep. We were very displeased with Savor, and his aggresive attitude and no regard for helping me find the vehicle I wanted, but only his concern for selling me a car I did not really want.

Mark of Roanoke TX (04/28/04)
I was sold a 2002 Maroon Dodge Caravan. I was assured by Alvester Jackson that the car would undergo a 21 point inspection, would be completely repaired with nothing wrong, that I would be provided a loaner car while all this was being done. None of this has happened.

Bottom line: there is a wire-melting, potential fire-starting short under the dash, making the vehicle unsafe. I would like the dealership to take the thing back.

Brandy of Arlington TX (09/12/01)
I purchased a 2000 Hyundai Sonata on Moday, September 3. I was told that the car had not be wrecked or in an accident. Last night, I was looking the car over, and noticed that the front bumper is a different color from the rest of the car, indicating that it may have been in an accident. Also, I was told that the Hyundai warranty didn't transfer to new owners, and was convinced to purchase additional coverage. I found out later that the warranty did indeed transfer (they even took the car to a Hyundai dealership to have a window repaired). I was shown a number of $798 and was under the impression that this was the warranty cost and a security policy cost. When I recieved the paperwork in the mail yesterday, I discovered that I paid $1,500 additional for the warranty, which I didn't even need. I'm still covered by Hyundai!

William of Lawton OK (6/23/01):
On June 21, I called the Trophy Nissan dealership, trying to locate a 2001 Bayshore Blue Nissan Pathfinder SE in Bayshore Blue. I spoke to Demard and asked specifically if he had a 2001 Bayshore Blue Nissan Pathfinder in Bayshore Blue for sale on the lot at the price listed in the Dallas Morning News on 06/09/01 ($23,995).

Demard said he would go out and search the lot and see if he could find one. Demard called me back about an hour later. I asked him again if he was sure he had a 2001 Bayshore Blue Nissan Pathfinder SE in Bayshore Blue on the lot in Mesquite for $23, 995 complete with a 6 CD disk changer, automatic transmission, and 3.9 financing. Demard repeatedly assured me that this was correct: Trophy Nissan had that vehicle on the lot at that price with those options.

At that time, I provided Demard with all the personal information needed to complete a credit check so that I could drive four hours from Lawton, Oklahoma, to Misquite, Texas, to pick the vehicle up the next day. (Note: I had already searched Oklahoma for this vehicle in this color. I was excited that I had located the car I had dreamed of.)

About an hour later, Demard called back to report that my credit was good and I had been approved to purchase this vehicle. I asked him again: Are you SURE Trophy Nissan has a 2001 Bayshore Blue Nissan Pathfinder SE in Bayshore Blue on the lot in Mesquite for $23, 995 complete with a 6 CD disk changer, automatic transmission, and 3.9 financing? He again assured me that this was true.

I drove four hours from Lawton, Oklahoma, to Mesquite, Texas, on June 22, very excited about picking up my new car in the color I had searched for. Much to my surprise, when I arrived, I discovered that there was no 2001 Nissan Pathfinder SE in Bayshore Blue on the lot. Demard also informed me that the price he had agreed was correct was only for a standard shift, not an automatic. Then he showed me a Nissan Pathfinder LE in Bayshore Blue for a much higher price (nine thousand dollars more) and told me this was all they had.

I feel that I was lied to. This sounds like "bait and switch" to me. I had full intentions of purchasing the vehicle I had been approved to purchase and driving it home that morning. Instead, I was left standing in the hot sun looking at options on a vehicle I could not afford, after driving four hours to Mesquite from Lawton. No one at the dealership appeared to care that I had driven all that way (and still had to drive four hours to get home) and was not able to purchase what they had promised.

The unkindest cut of all was when I saw the exact car I had come to purchase leaving the lot, having been sold to someone else. Demard joked, "We can't hold the car -- it's first come, first served. You didn't have any money down on it." I would not have driven a total of eight hours to pick up the car if I had not been promised it would be there at the price I wanted with the options I had specified.

What do I want? I want to receive an apology from Nissan, Trophy Nissan, Demard, Demard's boss, and the owner of the dealership. I don't believe in "bait and switch" and I think it is against the law to advertise at one price and then try to sell a more expensive one, especially after I repeatedly confirmed the price, the color, and the options of the vehicle. When I left the dealership, I swore I would let every one know how I was treated so that this doesn't happen to anyone else.

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