I was in Prosper, TX on April 11, 2011, when a hail storm damaged my 5-month-old, 5000 miles, Altima Coupe. I wanted to take it to a Nissan dealership because I thought I would get quality service and repair on my new car. Farmers Ins. had recommended Nissan of McKinney.
This dealership had my vehicle for over 5 months. They released the vehicle to me twice, with my returning it due to their deficient repairs. This has been a nightmare of events. I was contacted by Chris **, Owner/Managing Partner, only to be talked to in a disrespectful manner. He stated I have been "compensated" because they gave me a rental car for the last 39 days of the second time they were correcting the deficiencies in their body/paint work. Then I picked it up the second time and took it to another Auto Body Shop to be looked over.
They gave me two pages of deficiencies in the repair job from Nissan of McKinney. These people continually lied to me. They would tell me on a weekly basis that my car would be ready on Friday, only to be told on Friday that it would be the next week. I am a 66-year-old widow with cancer. This has added undue stress to my life.
After having a representative from Farmers Ins. and the Van Tuyl Group come to my son's home to look at the vehicle after the second time I had received it from Nissan of McKinney with deficiencies. They agreed to have it picked up and taken to Crest Cadillac in Frisco for the deficiencies to be corrected. I think it is only appropriate that Nissan of McKinney would assume the responsibility of the way this vehicle repair has been poorly handled, the length of time it has taken, the way in which I was taken advantage of due to my age and the undue stress, their poor customer service and the disrespectful way they talked to me. I would like Nissan of McKinney to take my 2010 Altima Coupe and replace it with another Altima Coupe with the same mileage. I need this vehicle now.
