Complain about a product or service

Nissan of McKinney

McKinney, TX

ronald of mckinney, TX July 28, 2009

My wife and I went in to refinance a lease into a buy. What I expected to pay was the residual value of the vehicle plus 'some' fee and charges. The salesman said he had to "certify" the car before we could buy it. I asked what this meant since we had leased the car new and had been the only possessors of the car.

The first salesman said it was a thorough inspection of the vehicle so it 'could' be warrantied..ie. brakes, electrical, mechanical, etc. I told them I didn't need it to be certified, that I only wanted to buy it as my lease contract stated "as is". I was told NissanUSA would not allow them to sell a vehicle unless it had been "certified". I then asked for a copy of what this certification meant and was told "no problem, we'll get that to you"...they hand wrote something on the back of a piece of paper and said this is what it covers. Basically, they would put nitrogen in the tires and wax the car with something called ZanteK. For this they added $2200 to the price of the car.

During the financing 'meeting' Tan (financing officer?) pulled out a piece of paper which had 12.5% as an interest rate. I said that this was excessively high since our credit is in good shape. He said we'll lower it so you don't have to pay more money. what this meant was if we sign all the extended warranty papers our rate would drop to 7%, so no, the monthly payments stayed the same, but now we're paying 18K dollars for a car that under contract had a residual of 12k dollars.

After this 3 hour ordeal one salesman said "let's get your car washed for you". 30 min later we were done. The only time the car moved is when it went to get washed. I guess that's how they certify them at Nissan of McKinney. That's one expensive car wash. I will never deal with this dealership again, and will probably never buy another Nissan even though we liked the car.

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