Nissan of McKinney

I was in Prosper, TX on April 11, 2011, when a hail storm damaged my 5-month-old, 5000 miles, Altima Coupe. I wanted to take it to a Nissan dealership because I thought I would get quality service and repair on my new car. Farmers Ins. had recommended Nissan of McKinney.

This dealership had my vehicle for over 5 months. They released the vehicle to me twice, with my returning it due to their deficient repairs. This has been a nightmare of events. I was contacted by Chris **, Owner/Managing Partner, only to be talked to in a disrespectful manner. He stated I have been "compensated" because they gave me a rental car for the last 39 days of the second time they were correcting the deficiencies in their body/paint work. Then I picked it up the second time and took it to another Auto Body Shop to be looked over.

They gave me two pages of deficiencies in the repair job from Nissan of McKinney. These people continually lied to me. They would tell me on a weekly basis that my car would be ready on Friday, only to be told on Friday that it would be the next week. I am a 66-year-old widow with cancer. This has added undue stress to my life.

After having a representative from Farmers Ins. and the Van Tuyl Group come to my son's home to look at the vehicle after the second time I had received it from Nissan of McKinney with deficiencies. They agreed to have it picked up and taken to Crest Cadillac in Frisco for the deficiencies to be corrected. I think it is only appropriate that Nissan of McKinney would assume the responsibility of the way this vehicle repair has been poorly handled, the length of time it has taken, the way in which I was taken advantage of due to my age and the undue stress, their poor customer service and the disrespectful way they talked to me. I would like Nissan of McKinney to take my 2010 Altima Coupe and replace it with another Altima Coupe with the same mileage. I need this vehicle now.

My complaint is mild compared to the others. I have read complaints against McKinney Nissan, but I am an older woman, and I feel I was taken advantage of. At the point of sale, I was denied the zero percent financing promotion. Dale wouldn't even run the numbers for me. I felt rushed into the sale. I'm now in a big truck that I am having trouble driving--backing up and parking. They will accept it as a trade-in with depreciation, and tack on the difference onto a note with another car. I guess this is a standard policy, but I'm stuck with an expensive vehicle that I'm unhappy with. Buyers, beware.

The owner of Nissan of McKinney, Chris Godwin and his staff pressured and made a verbal and written agreement with a first time car owner and brand new Nissan customer on 1/1/2011, in order to close a lease on a 2011 Nissan Altima 2.5 S base model when the customer stated numerous of time that he couldn't afford the car until April or May.

On March 5, 2011 around 9:30 am, Mr. Godwin denied the terms of the sales agreement and dishonor a deal he made personally. Mr. Godwin agreed to payout 1659.86, consisting of 2 months of my car note paid and six months of my insurance paid, in order to make a sale during Nissan's Year End Sales Event for a sales incentive program that grants them more ad revenue for more Nissan Commercials and commission. That is according to my sales representative.

Because Mr. Godwin went back on his deal, I will not be able to pay for an engagement ring or put money towards my wedding which was planned for June 25, 2011.

I bought a Pre-Owned Certified Nissan Sentra 2007. Nissan of McKinney charged me $2500 since it was a certified car. First week the car died, since then and this car is gone to the dealership many times. 7/30/2010 68,696 R& I/RPL one strut ass'y enterpris $0.00; 7/28/2010 68,641 steering and suspension $0.00; 3/23/2009 39,609 RPL & program immobilizer key(s) $0.00; 2/12/2009 36,318 RPL body control/IVMS module $0.00; 1/21/2009 35,250 R&I/RPL starter motor ass'y rpl fuses/fuse block $0.00; 1/17/2009 35,104 RPL & program immobilizer key(s) $0.00; 1/5/2009 34,671 satellite radio antenna replacement $0.00.

Every time I take the vehicle there, once come back there's something else, the car is very unreliable, and Nissan say they have done 146 point inspection on it before they sell it to a customer. When talk about replacing vehicle, I owe more on the vehicle then its worth and ended up losing more money. They should be courteous enough to replace the vehicle, but Nissan of McKinney really sucks. I am not getting any Nissan for rest of my life and all the advice this to friends, family and co-workers. This record is not up to date; my car is still at the dealership with steering issue.

My wife and I went in to refinance a lease into a buy. What I expected to pay was the residual value of the vehicle plus 'some' fee and charges. The salesman said he had to "certify" the car before we could buy it. I asked what this meant since we had leased the car new and had been the only possessors of the car.

The first salesman said it was a thorough inspection of the vehicle so it 'could' be warrantied..ie. brakes, electrical, mechanical, etc. I told them I didn't need it to be certified, that I only wanted to buy it as my lease contract stated "as is". I was told NissanUSA would not allow them to sell a vehicle unless it had been "certified". I then asked for a copy of what this certification meant and was told "no problem, we'll get that to you"...they hand wrote something on the back of a piece of paper and said this is what it covers. Basically, they would put nitrogen in the tires and wax the car with something called ZanteK. For this they added $2200 to the price of the car.

During the financing 'meeting' Tan (financing officer?) pulled out a piece of paper which had 12.5% as an interest rate. I said that this was excessively high since our credit is in good shape. He said we'll lower it so you don't have to pay more money. what this meant was if we sign all the extended warranty papers our rate would drop to 7%, so no, the monthly payments stayed the same, but now we're paying 18K dollars for a car that under contract had a residual of 12k dollars.

After this 3 hour ordeal one salesman said "let's get your car washed for you". 30 min later we were done. The only time the car moved is when it went to get washed. I guess that's how they certify them at Nissan of McKinney. That's one expensive car wash. I will never deal with this dealership again, and will probably never buy another Nissan even though we liked the car.

I have been dealin with these jerks for the last 2 months trying to get a new 08 from them...last night after work I went in and basically got tooled around all night...because I am female? possibly...Anyway after test driving a car that was brand new, that I knew I could not afford, the dealer says he can put me in a 2007 instead, yada yada...I tried to walk 3 times, but each time we "hit a snag" he would have his boss come and tell me he'd work with me...so he said he just bought a used 08 and needed to pick it up...he said he'd tint the windows for free and would loan me a 2007 to take home until my new 08 was ready...which would be today @ 5pm...I take home a 2007, which reeked of ****...no lie...I get it home and my son wants to go 4 a spin..I turn the key and nada..

It took 6 tries before the car turned over...This morning the same bull...keep in mind this is an 07, with less miles than my 06 I am trading in...I get to work and call the dealer and tell him to forget the deal and to bring me my 06 back...He shows up with a 2008 Versa....says he could not get my car because it was blocked in....BULL!!!! So I am forced to go back to the dealership to get my car back...only when I try to start this 08 ...nada...What the hell? What are the chances 2 "new" vehicles won't start?

I call the dealership and ask for Matt S...only they say it's his day off and he is not there...I tell the other dealer that is not possibly since he was just at my office an hour earlier...He tells me Matt already went home and tries to coach me through the difficult process of how to put the key in and start the car...after jiggling the steering wheel, throwin it in neutral, 10 hail marys, and a back walk-over the car still wouldn't start...so now I am waiting at my office for these people to return my car and take this Versa out of my sight...word to the wise...DO NOT SHOP AT NISSAN OF MCKINNEY...Matt S and Adam B at internet sales are all shady...I called Adam to return my car at 11 and he still is not here...Its now 1:42pm!!!!!!