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Consumer Affairs


Is this your Business?

Mike Calvert Toyota

Houston, TX


Consumer Complaints & Reviews

In February, I purchased a practically "brand new" 2009 Toyota Yaris, according to the dealers. It had 3,105 miles on the car when I signed my contract. Of course, the low mileage is how they really sold the car. I mean who would not want a year old car, with such low miles, right? (sounds good right? hah, there's more) A few months later, I started having problems with my brakes. I have had two wrecks, and an almost wreck this past Wednesday. I hit a cop car, the back of another lady's car, and by the grace of God, I was able to jump the curb, and miss two trucks.

If there is an instance where I have to hit my brakes, my car still does not stop. I can have my foot all the way down, until it will not go anymore, and the car still does not stop. It continues to slide, until it is ready to stop (there is more). I went a few months ago, to get an oil change, and asked the men at Mike Calvert to check my brakes. Supposedly, they did but the problems still continued. After my incident last Wednesday, I was pretty much at my wits' end. I called Mike Calvert, and they directed me to Fred Haas, since they are closer to my job. I went to Fred Haas 30 minutes ago, and got absolutely nowhere. The mechanic and service adviser said that, since the problems I have do not happen frequent enough, they may not be able to find nor fix anything.

The same guy Ken told me to come in at 1:30, and he'll have someone to check it for me, and it should only take about 30 minutes. We sat there talking for those 30 minutes, and all they could give me were excuses. They never took my car to the back to get looked at, then told me that they could look at it around 4-4:30. I informed them, that I do have to get home from work and to school tomorrow. They said that the shuttle could take me, which really upset me, because the shuttle will only take me back to work. After that, I would be stuck out. Toyota is one of the only dealers that do not give loaner cars. Furthermore, it's a hassle for me, because I did not make this car, nor did I cause the problem.

My next issue is that my car had 3,105 miles on it in February, and now has more than 20,000 miles on it! How is it possible that I have put over 17,000 miles on a practically "brand new" car? This is crazy to me. My next step is to have a lawyer contact them, and we go from there. I feel like my life is on the line in this car. I also feel like Toyota does not care, which means I have to do what I need to do for me. I need help and immediate action. I only rated because I had to, but my experience was below 0. My insurance has gone up because of my accidents. I will not continue to suffer because of this.

I purchased a 2010 Toyota Corolla at Mike Calvert in June 2009. My previous vehicle had been declared a total loss and the insurance company did not pay the full balance owed. I had a balance owing of about $1,100.00, which was showing on my credit report. The salesman Adrian ** advised me that the amount would have to be included in my financing so I would not be able to get any of the vehicle I chose, but would have to find one valued at $17000. I advised him that I had arrangements with the previous finance company, but he said it was the only way I could be financed through Santander.

We called and got the pay off, and he told me that the balance would be paid to them. Upon checking my credit a few months later, I saw the balance owed to the past finance company has been charged off. So I contacted them and they did not receive the pay off. I have made attempts to speak with Mike Calvert since, and no one has responded. Also, I noticed on the retail sales contract that the balance of the auto loan was inflated to include the amount that was added on from the previous vehicle. I have the retail sales contract as well as the vehicle summary report from Mike Calvert which shows the original price.

I am upset because I have a charge off on my credit that could have easily been prevented. I am stuck with a car that I did not necessarily want and I feel that I am a victim of fraud.

I bought a 2008 Toyota Corolla six months ago on 02-28-2010. Two weeks ago, the engine light went on and stays on. Dealer wanted to charge me $106.00 to do a diagnostic test. AutoZone did it for free. "DC Code PO456." Diagnosis: evaporative emission control system pressure leak."

Checked Toyota recall list; it says recall tests have not been completed on my vehicle yet. It is a 2008 and I feel they have had enough time to finish their testing. Toyota 2005-2008 (published 08-28-2010) says: "Don't drive. Fire could start under hood."

I am paying for a car that looks real pretty but cannot be driven because I'm scared to die in it.

Steve St. Angelo, VP N. America, Corporate Office cannot be reached by email. Funny, huh?

The salesman messed up from the beginning. Dealership took care of problems when my niece and I that both bought Toyota Cor. were given the wrong plates and inspection sticker. And finally after haggling with them for months, a second set of keys because the car I was told was a "demo" and the salesman that drove it would not or could not return original keys.

Then, they said it was a "used car" even though it was used as a "demo." So, I got warranty left for a two-year old car; in reality, "no warranty."

I want my car fixed or they can give me another car equivalent to the one I have or just fix the problem so I can drive my car. What if I or my family drives the car and it explodes and one of us is killed in it?

I think if Toyota takes care of this problem, it will be a lot cheaper than if we have to sue because one of us dies while driving the car.

My emotional and physical well-being has gone really down dealing with these heartless people. I don't have the energy to do any more. I can't drive car I am paying for. The damage has been done to my brain and I cannot take any more stress. Pretty soon I will send my doctor bills to Toyota.

Please help.

I went to get a headlight replaced. They told me it would only take a few minutes. When I got there, they told me there was a problem with the electrical system, that the current lights in them melted the connectors. I purchased an extended warranty when I purchased the truck new. They told me that because of the headlights in there, and that they were from AutoZone, then it made the warranty invalid. Hello, 300 bucks. To top it off, an employee stole my Kindle, which is what I'm most ticked off about. Calling gets you nowhere. All you get are phones that nobody answers and messages that say they haven't signed up for voicemail. They take your money, your time and your stuff.

The left front tire, replaced under the 100,000 mile plan picked up a nail and we stopped at this Toyota dealership to have the tire repaired under the road hazard warranty. This was done at no charge to us. We were in the Houston area due to a hospital stay and afterwards got a chance to get the vehicle on the intrastate highway for the first time since the repairs to the tire. The vibration was so severe that my wife was afraid to drive it. She returned the car the next day to the same dealership to fix the problem. They were able to work her in the late afternoon and repaired the problem at a price of $52.12 to spin balance one tire.

My problem with the whole situation is that when you break down a tire to place a patch on the inside of the tire, you remove the tire weights, patch the leak, and rebalance the wheel assembly before reinstalling. If this would have been done, it is possible that the work on the tire may have all been under warranty. But, if it was, by having to go back several days later, it cost me over $50 that I don't think is a good business practice. And $50 for one tire seemed to be a little much for this country boy. Your response on this matter is anticipated. I drive only Toyota's (my last 4 vehicles) and have total confidence in their company.

I was searching online to buy a BMW Z3 and found one listed on lemonfree.com a 2000 model for 5995. I clicked on the contact seller icon and sent a e-mail asking about the car. I received an e mail back from Mike Calvert Toyota saying the car was still available. I sent another email to Mike Calvert Toyota asking if I could get the car for $5500 and received a email back saying that they came down a little, but couldn't get to $5500. I then called Mike Calvert and talked to Kelly to ask what price they came down to, because not once in her emails did she mention a price. When I told her it was advertised on lemonfree.com at 5995 she said they didn't use lemonfree.com. I then explained to her that I sent the email to her from lemonfree.com. When I told her that I wanted to come down and buy the vehicle, she said that they could not honor the price and told me someone else would call me. Well someone else did call and told me that he couldn't sell it to me.

I was allowed to purchase two vehicles from Mike Calvet Toyota with one air check voucher. The next morning I asked the dealership to cancel the contracts and the Manager refused. Also, I initially attempted to leave the dealership and the used car sales manager approached my vehicle with unfair selling practices. Now, I am resposible for two car payments and my credit has been damaged with the additional debt.


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