We went down for a promotion they were having. We test drove a car. We went to claim the prize, which was a gift card from Walmart. We sent for it on July 18, 2011. We were there on the 16th, on a Saturday. Anyway, after several months and several phone calls, no one can help us. And now they want us to buy a car from them.
Consumer Complaints & Reviews
We took our car on 23 Aug 11 and was not told that I would have to wait for two to three days. I have called them since Thursday to check my car and I talked to the service manager. He told me that I would hear from them on Friday. I called Friday and the service adviser, Robert, told me to check later that Friday afternoon or Saturday morning.
Today is Monday and I still have not heard anything from them. A family member of mine went there and my car was still sitting outside. On Sunday, I told the service manager that I have a seven-week old baby so we need our car. They didn't offer a loaner car or anything. I know that other dealerships would offer loaner cars after the second day. I am very dissatisfied. I have spent a lot of money with them just this year alone. I always take my car to this dealership..
On 5-15-10 at 8:30 am, I took my 2009 Chrysler Aspen into the service department due to my passenger front door not closing properly. The service advisor, Darrell **, informed me the door had been sprung due to someone pulling it back too far or maybe high wind got behind the door. I told him I could not recall anyone pulling on the door or high wind getting behind the door. He told me I need to take the vehicle to a body shop for repairs. I asked if the warranty covered this type of repair; he stated no. I asked if there was someone else I could speak with at Meador. He referred me to the service manager, Corky **, who would not return until Monday.
I met with the service manager Corky on Monday, 5-17-2010 at 5:00 PM. Mr. Corky examine both doors, took the mileage (25,990mi) and stated he would get with check with his boss and Chrysler to see about repairs. I gave him my phone number. He took also the VIN and stated he would get back with me no later than Wednesday (5-19-10). Due to service manager not contacting me on Wednesday, I called Meador Chrysler on Friday am (5-21-10) and left a message. Due to no response, I e-mailed Meador Chyrsler Jeep on 5-22-10. I requested to speak with the general manager in reference to warranty and customer service.
About 1:00PM on 5-22-10, I received a phone call from Jess in customer service. Jess stated the dealership did not have a general manager. The dealership has directors. Jess referred me back to the service manager Corky. I ask Jess if I could speak with the owner. He stated no and that he will speak with the owner on my behalf. Jess stated I should hear from Meador by Monday, 5-24-10.
On 5-25-10, I received a phone call from service manager Corky. He requested I bring the vehicle back to Meador Chrysler Jeep on Thursday or Friday. I took the vehicle back to Meador Chrysler on Friday, 5-28-10 at 7:35am. Mr. Corky stated they would diagnose the vehicle for possible repairs. I also requested a 3,000 mile oil change.
I received a call from service manager Corky at or about 11:35 am. He stated the vehicle was seen by the contractor, First Choice Collision Center out of Arlington, Texas. The Collision Center stated they would need to remove the door, replace the hinge, and flatten the panel near the hinge. Mr. Corky stated the dealership nor Chrysler would cover the damage under warranty because of possible wind damage. I again informed Mr. Corky that there is no known occurrence of wind damage verified by me or my wife since we purchased the vehicle.
When I picked up my vehicle, I received an attached preliminary estimate of $660.45 to repair the door. On or about 5-29-10 or 5-30-10, I sent an e-mail to Chysler Customer assistance Center requesting assistance with my warranty issues and complaint. The website stated there was a backlog. On 6-10-10 at 8:52am, I contacted Chysler,Customer Assistance Center and spoke with Donna who stated there was no record of an e-mail. Ms. Donna stated Chrysler's hands are tied because the dealerships are the owners of the warranties. If they say damages or repairs are no fault of the manufacturer, then they are not obligated to make repairs.
I informed Donna that I pay over $700.00 a month for my vehicle. Chrysler or Meador should assist me with payment for repairing the door. Donna referred me to another dealership (Holt Jeep Chrysler of Arlington,Texas for warranty coverage).
I purchased a 2004 Jeep Grand Cherokee Laredo. It only has 88k miles on it and I have 3 broken window motors that caused the windows to all fall down in the door within a few months of each other. Now i went to get the Jeep inspected and they are telling me it wont pass inspection and the Computer for the Jeep is going out???
