Complain about a product or service

Frank Parra Autoplex

Irving

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Christopher of Rowlett, TX October 13, 2009

Bought an '06 GTO in June of this year with about 33k miles on it. I was convinced by the salesman at Frank Parra in Irving TX that this car had been through an extensive multi point inspection and that it was in tip top shape and I should buy from from them versus a private seller that was offering the same car at a lesser price. It was "GM certified". 4 months and 5500 miles later (2000 miles out of the bumper to bumper warranty) my a/c goes out and I need a new compressor and drier to the tune of $1650.

I contacted Frank Parra to see if they could work with me and cut me a deal on the repair. I did not expect this to be free. The "service manager" asked me why I did not have the extended warranty that the previous owner bought transfered to me. I told him I was not offered that when the car was sold to me. He told me that dealerships never give the transferable warranty to the customer which I know is not true after speaking to a friend of mine that sells cars for a living (bet the private seller would have transfered his extended warranty to me). The "service manager" got rude with me told me its not his problem. Again I did not ask him to do fix my a/c for free, I just aked if he could work me a deal. As a long time GM owner I did not appreciate being treated like garbage and asked to speak to his regional manager.

He gave me the phone number 800-chev-usa and told me I could reach the regional manager there and hung up on me. I called that number and it was for 24 hour GM roadside assistance. I feel like this is a complete slap in the face! Gm keeps talking about owner loyalty and has extended its warranties on new and used GM vehicles but when it comes time to stand behind their words they treat the customer like garbage and tell you its not their problem. I have since contacted the BBB of Dallas requesting a written apology for the way I was treated but have no response as of yet.

Judy of Irving, TX July 12, 2007

i was sent a recall notice from Chrysler about the stationary window in my P T Cruiser. My husband took it to Frank Parra to have it replaced. the recall said it was a saftey issue, the window is likely to pop out anytime, anywhere. I bought the car from Park Cites Ford and the windows were tinted when i bought it. Frank Parra replaced both of the stationary window but with nontinted glass. i bought the car with tinted windows and Chrysler refuses to replace them with tinted windows. this will cost me addtional money for the car to look the same as it was before recall.

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