Don McGill Toyota

Don McGill Toyota told me that I needed to have my brakes and brake pads replaced. After taking it in 6 times to have them fix the grinding noise they still couldn't fix it and blamed it on a "machine." I got tired of taking it in and had to have someone else fix it. My CD player has "error" on it so they replaced my CD player with a "new" radio/CD player. It doesn't work either. It says error, too. I was told it would take all day to fix it and they couldn't rent me a car. They said they don't do that to install a radio/CD player. Don McGill is where I bought my car so I've used them for the past 2 years and I won't go back. I need to replace my CD/radio so I don't have a choice but to go to another Toyota dealership.

I took my 2007 Corolla to the dealership where I bought it from, because it made noise every time I would run over a bump. I had an extended warranty, but they told that the piece of metal that covers the gas tank was loose and that the warranty wouldn't cover it. They told me to call my road insurance and tell them that I damaged the car so they would repair it, which I refused because I consider that as a fraud.

The repair was estimated to only 300 dollars but I refused to pay, because I have never damaged the car. So, I asked to bring the car back to me. Once they brought it, the car was constantly making a very loud noise. So, I told them to give me my car in the conditions I brought in. As soon as I told them that, they all walked away and refused to talk to me. The only thing they said was that they would put it back the way it was only if I would let them fix it.

"Life of Ownership Repair Warranty" doesn't exist at Don McGill Toyota of Katy Collision center. I had an accident last December and I sent my car to be fixed at Don McGill Toyota of Katy were I bought it in first place. I finally got my car back after more than a month of repairs. It ride ok at the beginning but not too long after, I start hearing a rattling noise coming from the engine compartment. I found the source and went back to this place to get use of my "warranty" and repair it. After they look at it, I was told a new part has to be ordered and they won't pay for it. It's completely their fault not to find this broken part and replace it, but they don't want to honor the warranty. Fortunately, I still can use my car, but the noise is annoying.

I took my 2009 Toyota Matrix to Don McGill Toyota 11800 Katy Freeway to get collision repairs after an accident. The car has been there since January 5th. Today we're on the 19th and after 3 attempts to fix my car, today, I went to pick it up and my car has not been fixed right. So the body shop's manager comes out there and rips off a piece that they have been trying to glue back and the reason my car is still there and says they can't fix my car twice for free. So after arguing with me and my dad, he started screaming and yelling saying the insurance had not paid them yet when the check had been cashed and all they need is my $100.

I was supposed to pay but my car has not been fixed right and I want my car fixed because they say they won't pay for my rental anymore as if it's my fault. They don't know how to do body work. I have been yelled at and I've been patient with their bad service. Why can't they understand that all I want is what I'm paying them for? For the times I've been told my car is ready, I wasted time and gas money going back and forth. had to pay the babysitter and extra 10 dollars every time. I went there a total of 3 times and how many more times am I going to have to go back? This is like a nightmare. I expected better from this place.

O yeah, one of the car it's 2010 Toyota Camry also have some noise, ticking problem just one day after I bought it. Very dissappointing service and experience, I would never buy Toyota again and will tell everyone I know not to buy one, especially from Don McGill Toyota Katy Texas.

Most arrogant was new sales manager, Mike. And not helping at all.

This happened in April 2005. I went to buy a new car and wound up with a Certified Pre Owned Corolla S. I signed all the paperwork and on the paperwork that I signed there was no deposit. When I went to pick up my copies of the paperwork, someone had changed and added a $350 deposit and also forged my initials and signature on the paperwork.

I contacted Don McGill and they waived the deposit but I never received any information as to why my initials and signature were forged. I have faithfully paid each payment on my car to the finance company. I have thought about filing a forgery lawsuit against them, but realize it is probably too late to do that now.

The only damage that this has caused is that I have a hard time trusting a car dealership. It makes you wonder if all of the dealerships will do the same thing.

Vehicle started out at $27,843. Start doing paper work they tell us there is an orange paper that should be there that is not, so the actual price was $29,408. Salesman tells us he is going to bump the price down -$2000.00, Plus we were going to receive $500 Rebate,$2000 for a car trade in plus i had $3000 cash to put down on the car. Then the dealer tells us he is knocking down the Vehicle $1000 instead of the $2000 which i argued but he tried to take it back saying no he was giving us $2000 for the trade in, i still argued then gave up on the arguing. Then i asked what we were approved for and he kept sayin they're taking care of it We asked about the finance rate and he said he would beat the 9.7% rate that our bank approved us for and if he could not, he would knock an additional $1000 off. Finally I am told my payments would be between $475-$490 so im somewhat ok with this.

We get back to the Finance Manager and he starts going over the paper work. Tells us the payments would $590 a month. I tell him No, he quoted me $490 a month. So then my Fiance asked what the INtrest rate was and he says 12. something %. So then we tell him, no Ceasar told us he was going to match our old intrest rate or he was going to knock off an Additional $1000 SO THEN the finance manager says, well im going to do you a favor, and he knocked the intrest rate to 10.something% and asks if thats ok, we say no, he still said he was going to knock off the $1000. We tell him to call Ceasar in the room and ask him about it, in which he does and Ceasar says, yes, knock off another $1000.

The whole time the Finance Manger is complaining about how he has to hurry up and get out of there because he has a concert he has to be at and that he couldn't leave any later than 8:30pm. So he's throwing papers out at us to sign, he explains what he thing is and points and tells us to sign. We trusted him and thought he had actually done what was said, this is my first time to purchase a vehicle i had no idea what all the number meant.

I had to go back on Monday to take the title to the trade-in to them and they tell me that we were not approved it was denied but they called in a favor and got us approved, when all along we thought we were approved, how do you do paper work if you're not approved and don't know the actually Intrest rate and the loan amount?

So im going over my paper work find out that the orange sticker that was missing from the windshield was in the middle console of the car and is only $28,238.00 and the total purchase of the vehicle is going to be $38,448.00 How did this happen? In my figures before TTL, & GAP insurance, just the car ALONE i figured my total cost of the car that i would be financed for is $20,738.00. HOW did the difference in financing go up almost $8000.00? Did i get screwed? and Is there anything i can do?

I was lied to and taken advantage of and now im paying almost $40,000 (Which after financing i will be) for a car that should not have been more than $30,000 with all the deals they were supposedly giving us.

Feb 9th my mother went to Don Mcgill because there was a problem with her car. They diagnosed the problem and told her the work it needed. I told her to call Sterling Mccall Lexus to see if they could do the work for the same price because they would offer a rental car. She called them and they said they could do it and would offer a rental. BEFORE she authorized Don Mcgill to do any work she called them and told them she was going to pick it up and take it to Sterling Mccall to have them do the work. They told her that there would be a $410.00 charge because of what they had already done. She picked up the car and took it to Sterling Mccall and they completed the job for about half as much as Don Mcgill wanted to charge.

I later called Don Mcgill and had them tell me over the phone that they would never charge more than $85 for diagnosing a problem. I have the phone call recorded.

I leased a car from the dealership, left a $1000 check with Brooke and told her that I would call her Friday 5/9 and let her know if I gotten the money transferred to my account so the check would not be insufficient. I called her Friday and told her that I was having somewhat of a problem getting the money because we had a lot of financial obligations to meet. She said she would check with her mgr and call me back.

I never heard from her so I decided to call her again. I did tell her that I was still trying to get the funds together and I just happened to mention that my husband said it was somewhat of a bad time to try to but the cae, maybe we should wait. I told Brooke about the conversation my husband and I had and her response was how long do you think it will take you to get the money because we can't wait another month or two for the money.

I then told her I was trying to get it together and I asked her if she talked to her mgr about the problem. She said no, he wasn't in on the said date but it was someone there she could talk to and she would call me back. Never did one time Brooke tell me that my check had already been sent to my bank. I checked my account online and found out it was cashed which meant all of my other bills which will hit the bank will be insufficient.

I went into the dealership and tried to explain to her Dad first, he said she was on the way to work and I could talk to her. Long story short, no one wanted to hear what I had to say about the matter. It was as though we had your check, you said it was your down payment, we sent it to the bank, we have out $1000 end of conversation. At that point I was so distraughted and in total disbelief that someone could be so inhuman not to care about someone that was purchasing a car from them. Out of fustration(which usually get), I said you can just have the car back if that is the way I'm going to be treated.

After crying and getting in touch with my husband, he let me know that I was out of $1000 and a car and I need to go back and get the car and he would take care of the down payment. Now, here is the problem; I have talked with Stacey twice today and she told me that they would work something out and call me back and I haven't heard from her. It's as though she is playing the same game that Brooke played with me. If I am still bind to a contract and my first payment is not due until next month on the 6th, how in the world do they think they can keep my $1000 and my car as well.

My bank account was -983.00+ after they sent the check through without the courtesy of telling me that they were going to do that. It's okay, I will have to bite the bullet for that one. But why will they not return my car.

I bought a 2000 Pontiac from Don McGill and took out a $2,500. warantee with First Extended Service Corp. My car needed to have a reckend pinion replaced. They said they would not do it unless I replaced the lower steering shaft and that part was not covered by my warantee. Do you find it has play in the wheel which I told them it did not. Well I had it fixed and something was wrong. I heard a clicking noise I had not heard before and did not even drive it off the location. They took it back and told me it wasn't anything they had done wrong and that it was safe to drive.

I contacted the warantee company and they said it was covered under my policy. Don McGill had to refund me my $285.51..which they did - but the car still had something clicking. They told me I had to take it to a Pontiac Dealer and run a test that would cost me $85. I went to DeMontrond and had it fixed correctly. They charged me $184. to fix what Don McGill should have done in the first place and I have a letter on the bill stating this fact. MeMontrond could not fix it under warantee because they were fixing Don McGills bad work.

Now I am asking Don McGill to refund my money of $184. which was not necessary if their people had fixed it correctly in the first place. I called Leonel and he said someone from the customer service would call me. They never did and after many calls I asked to speak to the General Manager Kirk Wilson. All I ever get is a recording even though the answering service there said he was in the office. After several weeks of leaving messages he still has not returned my calls. To me this is bad business and I am still out my $184. If I had not called the warantee place on my own I would be out the $184 plus the $285.51 that Don McGill said was not covered in the first place. My car is still under warantee and they need to return my money. Seems like they may take advantage of Senior Citizens and women in general.

On 12/10/2007, I drove a 2000 Toyota Camry (around 50, 000 miles) to Toyota Don McGill at 11800 Old Katy Road, Houston, TX 77079 and requested the dealership to fix a little crack on the car's bumper. I was told that the car would be ready for pick up after Christmas.

On 12/28/2007, somebody from the dealership called me and said that the car was ready for pick up. When I was about to leave the house, somebody at the dealership called back and said that the engine had problem and that the car could not start. I could not believe that. Thus, I came to the dealership right away and was very upset to see that they opened the car's engine and took out some parts while oil was leaking everywhere. I told them that they were wrong because they opened the engine without our permission. I only asked them to fix the crack and let them know that the car's engine was in very good condition and it was inspected by an inspector from insurance company.

I told them that they messed with the engine and now they had to compensate for the engine and requested to speak with one of the manager over there. They let a manager from Body department talk with me. He requested me to pay four to five thousand to fix the problem. I did not agree with him and brought this issue to Kirk Wilson, a general manager of the dealership on the next day. Kirk did not want to listen to me. He told me to go home and wait for his call. He promised to call me on 12/31/2007 at 11:00 A.M. However, he did not call us back. We called and left message for him for so many times but I did not receive his response.

Finally, my sister and I came to the dealership and met him in person again. He asked us to go home and wait for his call in the next couple days.

Kirk did not contact with us on the time he promised even though we let him know that his employees asked us the return the rental car back and claimed that if we did not return the rental car, the insurance company would not pay for the rental after the day (12/28/2007) the crack was fixed. They did not contact with the insurance company to discuss with the insurance company about what happened with the car.

Thus, we had to call him back many times to find out what happened with the car's engine. Finally, we cached him and were told that the motor of the engine had problem. He asked us to pay $1,400.00 so that he would replace that motor for a used motor. Kirk Wilson reduced the price from $1,400.00 to $1,000.00, then to $500.00, and finally to no cost. On 01/08/2008, Kirk Wilson and Rick Simmer (another service manager) signed on the agreement paper that the engine that they would replace for my engine would be from 40,000 to 60,000 miles. My engine is only about 50,000 miles, but I have to take the deal to make the procedure moving quickly since I have not have the car for so long. However, after that Rick Simmer called me back and said that the engine that they was about to replace for us was about 100,000 miles and suggested me to take another engine with 59,000 miles. I still agreed with him.

However, on 01/21/08, Rick Simmer called me back and said that the 59,000 miles engine was not good and suggested me take another engine with 74,000 miles and he would change my timing belt for free. I am really disappointed with the management of the dealership. They never keep their words. I email Rick Simmer and Kirk Wilson and let them know that I dont accept their deal because they already signed on the agreement paper that they would use an engine from 40,000 to 60,000 miles to replace for my engine. They know that I need a transportation to go to school and work but they dont want to fix my car. I requested to speak to Mr. Donald McGill, an owner of the dealership, but my request was denied by the people in the dealership.

Now, the problem still remains unsolved and my car is still there with the damaged engine caused by the employees in Don McGill Toyota.

I was ready to buy my third Toyota and because I trusted my service man of many years, I asked for a sales name to contact. I was given the name of Joe Morello. I went to the dealership, title in my purse as I was ready to buy and let him know that, and I was accompanied by a friend interested in a Scion which he was also told.

When we arrived, he was on the phone. He never glanced up to acknowledge our presence. The lack of service deteriorated from there. He was rude, abrupt, acted as though showing me a car was a terrible inconvenience. I had a color preference that was strong, so he reluctantly ( said it was way on the back of the lot) brought it up. It was a 2007 rental with 37000 miles on it.

I was debating this car because I had personal experiene of race car drivers renting cars to run at the race. I told him this. The car came out of NJ and I didn't like that because of harsh weather conditions and salt on the road.

I was debating this car, allowed them to run my credit, and left. As soon as I returned home I left a message for Mr. Morello to call me to answer one question for me. This was about 4 PM. He had also told me he would call me early the next morning. He neither returned my call or made the promised call.

About 5 PM the next day my cell phone rang with Mr. Morello in a very rude voice saying I hear you've been saying bad things about me. Yes, I had emailed my service manager who had given me the name and complained about the lack of service, courtesy, interest. I informed him that I had only been telling the truth. The sales manager called me the next day and again tried to convince me I wanted that rental car.

In the meantime I'd learned that my son's stuntment friends rent cars to practie with, so now I was even more determined not to buy this car. I told every person I spoke with these same stories. The sales manager was successful in getting me to agree to talk with another sales person. That man was certainly more agreeable; however, he also tried to convince me to buy the rental that I'd now told two people I had no interest in at all.

He then gave me a quote for a Camry CE that when I bought a car from Fred Haas Toyota was about $1,000 under the LE that I drove away in... in my preferred color! I received excellent service and attention on that visit, needless to say. Yesterday I received a letter from Bank of America denying my credit for Don MCGIll. As I never selectd a vehicle, there was no credit to deny. I hope everybody who reads the Don McGill reports will be very wary of how sales people at the dealership treat customers. They know they have a popular product and seemingly do not care about referrals or repeat business.

There are numerous other Toyota dealerships to use in Houston, and Don McGill is useless for sales. For service: with my service manager, they are THE BEST.

For others, I have no idea what kind of service, wait time or anthing else as I have over the years developed an excellent personal relationship with my service manager, Mark.

Over the past year we have taken our 2001 Toyota Tundra in due is dying while driving. The times that it was taken in it was reported to us that nothing was wrong with the vehicle, subsequently at one time we were told it was the brakes or something to do with the brakes. It was repaired at the cost of $697, the truck continued to die on us while driving. On 8/11/07 it happened again when my children were in the vehicle.

Antonio asked that I take in the vehicle, without any consideration that my family and I had experienced a tramatic situation. He finally agreed to have the vehicle picked up from my home on that same day. Yesterday, I get a call that the part that is causing the truck to fail is $1300. The truck was in the shop in 7/07 but the service manager Rick claims it was not documented that we the customer reported the truck completely stops while on drive, instead it is documented that the check engine light is on even through 2006.

According to Antonio and Rick, service manager, we the customer have never taken in our truck for engine failure but only check engine light. I am requesting that Toyota consider some sort of compensation for the poor service we have received since we have taken our truck in since 2006, for the same concern. Don McGill representatives, whom I have spoken with have been inadequate in assisting me. Please contact me ASAP as my truck is still currently in the shop. This is only the top layer of my concerns.

This incident occurred in November of 2000, but I still could not resist writing about it as I am still very bitter over what happened... We (I much more than my husband!) wanted a new Toyota Sienna, we had had a Toyota Previa, and had been quite satisfied overall with the reliability and with our experience with leasing it.(Although we did have problems with the a/c, there was a recall, but it never worked well after the attempt to repair it.)

We went to the Don McGill Toyota dealer in the evening. We ended up being there for hours and hours. Upon inquiring about a lease the pressure was ratcheted up for us to sign and be done. I foolishly insisted we get the vehicle. At 9pm we drove it home, having signed a lease agreement against my husbands better judgment.

The next day my husband called me, and he was livid. He told me they had misrepresented the lease information, and that the signature on one of the papers was not even his!

We went to the dealership, and told them that we wanted to return the vehicle. They basically told us you can't, too bad for you. They were incredibly RUDE and condescending.

We left the dealership, determined to resolve the situation to our satisfaction. Having moved to Texas (Katy) only a few months before we did not know anyone who could recommend a good attorney. We found one in the phone book, and made an appointment. On his advice we took the minivan back to the dealership, took picuters of it parked on their lot, and informed them that we were returning the vehicle. Ultimately, the attorney seemed not too interested in pursuing the matter on our behalf. We ended up getting out of the lease, and bying the vehicle for thousands of dollars over the price we should have paid. Toyota paid the attorney fee, and that was the end of it.

However, as I mentioned before I have never gotten over what happened, and I doubt I will EVER buy a Toyota vehicle again. The Sienna was our third car from Toyota, each one we purchased was new... When I tried to call and make a complaint to Toyota about their dealership I got nowhere, and gave up. Perhaps if we had not just moved, started new jobs, moved into a brand new house and were trying to get our three children settled into their schools (two in elementary, and one in high school)we might have taken further action...

And now, the power door on the passenger side is not working, and we are not even going to attempt to have it repaired because we do not trust the dealership to do a good job.

I discovered this website by accident, and am so HAPPY to at least have the opportunity to sound off. I think that dealerships like DonMcGill have traded on the name and reputation of Toyota for too long, and it is sad that there has been no accountability or consequences when people have received poor service.

As I mentioned above, we ended up paying thousands of dollars more than we should have. We spent many many hours trying to resolve the situation. We felt foolish, duped, embarresed and angry. I never really enjoyed owning the vehichle...

I own a 2004 Toyota Tundra Texas Edition.I started complaining about the noise of the tires when braking.It sounds like the front end is going out,grinding or possibly a brake problem.My lifetime warranty on the tire's (low profile)have to be rotated every 5,000 miles which I have religiously done,and each time I bring it in I complain about the noise,they say its because of that type of tire.

I'm also pushed to the side when questioning this problem untill my recent visit! I told the service dept.that a friend had noticed uneven wear of my tires and so I asked for a front-end wheel alignment.When they were done,I noticed the service dept. employee discussing my truck and when I asked if there was a problem,he said,well because of the wear of the tires,its now going to pull to one side.NEVER was it mentioned when rotating tires of uneven wear.There is no other expaination for the noise.

I was very upset and the service manager,Allen Simmer asked if I could give him a day to make a few phone calls to resolve this problem..as of yet I haven't heard a word.They offered this to me before and nothing was done about it then..so I sit and wait!

I was going to be purchasing another Tundra Truck but now I'm reconsidering that thought!

Its too embarrasing when I have a passenger in the truck and they are asking me..Oh my god,whats wrong with your truck?

At the end of 2005, my father wished to purchase a 2003-2004 Corolla. He asked if I would do all the leg work in finding just the right vehicle; and once he was satisfied, he would go to the dealership to sign the papers.

Catching my eye on the Internet was a coupon issued by Don McGill for $500 off any new/used vehicle purchase. click here to double your coupon was the next gimmick. I printed out the coupon as instructed and proceeded to the dealership to get $1000 off of my purchase price, which I was not allowed to do because the coupon did not pertain to any vehicle I inquired about. When I asked which vehicles the coupon is for, no one could tell me.

According to the Internet advertisement, I was to speak with Huey when presenting my coupon. I asked for Huey, but Mitch was the salesman who assisted me. We looked at a number of cars; and finally finding one that suited my father, I was allowed to take the Corolla to him for his inspection. He was very pleased and agreed to the purchase.

When I returned with the vehicle, I instructed Mitch to proceed with the purchase. He stated the vehicle still had to be certified and suggested I place a Buyer's Order or Agreement to Purchase/Lease along with $500 down to lock in my price of $13,000. I agreed and did as he requested. And by the way, I still have my copy of the Buyer's Order.

Two days later, I called Mitch, Huey, the used-car sales manager, general manager, Mr. Don McGill, and even his secretary. No one returned my call. Patiently waiting for the vehicle two weeks later, I go to the dealership to find that it has been sold from underneath me. Within that two-week timeframe, not one person returned our calls. Huey answered my father's phone call and stated that he had just arrived at work and would call him right back. My father, a 70-year-old man, waited six hours for him to call. I know I called over 100 times to the dealership, and no one could tell me anything about my vehicle that I secured with their Agreement to Purchase/Lease form and $500.

Finally, I went to the dealership looking for my father's vehicle and that is when they told me the vehicle had been sold.

I work for another dealership. Many of my relatives work for dealerships. I had no idea Don McGill's dealerships operated in this manner. I tell everybody about my experience with Don McGill hoping they won't have to go through all of this, too.

We purchased another Corolla, but it's not the one we wanted. Basically, we are stuck paying for the next four years for a vehicle we didn't want. Don McGill sold from underneath us the vehicle we wanted. So, everyday we get to walk outside and see a constant reminder of the events that transpired. We have to get into a vehicle that reminds us of the stress we experienced, the waiting for a vehicle that was NEVER coming, the lack of professionalism we endured by the staff of Don McGill.

Because they wouldn't return our calls, we had no idea they had already sold our car -- this left us very little time to make another purchase. We had no more time to shop around all over again. Therefore, we made a poor purchase. This other vehicle has poor fuel mileage, door lock problems, engine-light problems, molding on the side panel falling off, no pinstripping on the passenger-side front fender, etc. And still, six months later, I cannot get a copy of the certification paperwork. I have asked four times, and yet, received nothing. We are very dissatisfied with this car, but stuck with it for another four years.

On 8/6/05 I placed an order with Don McGill Toyota for a 2005 Highlander Toyota, four cylinder,two row,PGA privacy glass,TOA Tow package, trailer hitch included for a total drive out price including TT and L for $24,371.82. I gave Don McGill a $500.00 dollar deposit, personal check,which was to be refunded at delivery. (The deposit/refund information is in writing on my agreement to purchase). The deposit check went through my bank account on 8-15-05.

I was assured by AJ on more than one occasion that my Agreement to Purchase was good for either a 2005 or a 2006. (The yr.& Make is not filled in on my agreement to purchase.) John Loving signed with AJ.

On 9/30/05, I arrived to pick up my Highlander,and was presented a Revised Agreement to Purchase by Don McGill which was $300 more than the Agreement to Purchase that I had signed on 8/6/05 and a vehicle that did not have a factory TOW package. A Tow bar had been installed but the hitch was not included and McGill did not intend to provide one.

I dealt with Jeremy,new car sales, and Todd and John Loving, sales managers, about the difference in the product and the price. Todd and John played the bad cop good cop game. After a heated disagreement, I paid $150 more $24,530.74 and took a truck without the factory Tow package and no tow bar. I had waited nine weeks for delivery and Don McGil had cashed my $500.00 deposit check.

This action by Don McGill to Rewrite my Agreement to Purchase for a higher total price and to cash my check before delivery is unethical and possible unlawful. I was not prepared for $500.00 dollar check to go through my bank account. Additionally, I have a low appreciation for their cop game feeling that had I not been a single female senior citizen that would not have happened.

They saw me as fair game and I found it to be disgustingly simple on their part.

I feel that that Don McGil owes me $150.00 dollars and the price of a Tow package for a Highlander.

We struggled with one car for 18 months to save money for a new vehicle. This kind of deception is very depressing.

My wife and I live in San Antonio, TX and are in the market to purchase a 2004 Toyota 4Runner. I researched the Internet a night prior, at the Auto Trader website, and found five possible vehicles. Since we live in San Antonio, I contacted Mitch in Don McGill's Internet Sales via telephone to ascertain whether any 2004 4Runners were available.

I explained to him that we would have to drive approximately 160 miles, that we were serious about purchasing a one of the vehicles listed, and that if the vehicles were not available, we would not make the trip. At no time during our conversation did Mitch say that none of the vehicles were available. I asked him what time the dealership closed and he told me 9:00 pm. He also told me to ask for him when we arrived.

We departed San Antonio at approximately 4:45 pm, after both my wife and I had worked eight full hours. I am a member of the Air Force and my wife works at the post hospital located on Ft Sam Houston. We traveled for two hours to get to the dealership. When we arrived, Mitch was no where to be found and could not even be reached on his cell phone.

After standing around for about 30 minutes waiting for Mitch to reply to the receptionists page or return here phone call, the fleet manager Jerry Dismuke took the time to provide some assistance. We explained the situation and he checked the inventory. A check of the inventory revealed that the dealership had none of the vehicles that we had made an appointment to checkout. We were on a tight schedule, but took the time to listen to a spill on vehicle lease as not to sum the trip as a complete waste of time.

After sitting through about an hour of leasing information, we thanked Jerry for his time and asked to speak with Mitchs supervisor. I dont remember the gentlemens name, but he was in charge of customer relations. I informed the man of our situation and he found some reason to jest when I showed him the vehicle information obtained from the Auto Trader website. He stated that their inventory changed daily and that the dealership should not be accountable for what is published on the Auto Trader website.

While this was true, I told him that Mitch should have checked the inventory and informed us that no vehicles were available, thereby saving a 300+ mile roundtrip drive on a Friday afternoon. His tone turned a bit more somber and he told us that he would check into the matter.

In our case, I am happy that we did not conduct any business with Don McGill Toyota. Although Jerry attempted to be helpful, other members appeared to be insensitive and unprofessional. To sum up the matter as a whole, the dealership exercised a measure of FALSE ADVERTISING in an attempt to lure in prospective customers. For our trouble, no compensation was offered. All potential future customers should be cautious in any dealings with Don McGill Toyota of Katy, TX.

Our actual monetary costs were for the purchase of gas, but the cost in driving time was substantial; 300+ miles roundtrip on a Friday in Houston traffic. Additionally, we had guests driving up from Dallas, TX to visit us for the weekend. Since we were unable to conduct business in a timely manner, our guests had to wait an extra hour after driving 285+ miles.

On May 8, 2004, my wife and I visited Don McGill Toyota in Houston, Texas to shop for a van. We found a 2004 Sienna XLE we liked. After negotiation with the sale manager, we decided to buy it for a total drive out price of $29000.

We then met with Vada Cacamo, finance manager (I am not sure what her exact title is), and told her we would put $5000 down and finance $24000. She offered us some finance options:

1. For a loan of $24000 at an interest rate of 5.25% for 36 months, the monthly payment would be $742 (total payment is $26640)

2. She said they had a special. If we buy an Extended Service Warranty ($795) and a Lojack Recovery System ($1295), she can offer us an interest rate of 3.79% for 36 months. The loan would be $26174 ($24000 + $795 + $1295 + tax + fee), and the monthly payment would be $770 (total payment is $27732)

The difference in total payment between these two options was $1092, which seems like a good deal for two extra packages of value $2090.

I then calculated the payments myself using the standard loan method. For option 1, I figured out the monthly payment was $722 instead of $742 (her option was $30 higher per month and $1080 higher total). For option 2, her calculation was correct. I asked her why there was a difference between her calculation and mine. She could not explain but insisted her number was correct and refused to go over the calculation. She then started to talk about banks, interest rates, lojack system, and showed us some numbers. She was talking so fast, and we could not follow her (now, I think she was trying to confuse us and draw our attention). She also lost patience and said something to push us,

"You can do your calculation at home
I am busy and I have to finish this
I have been doing this for years

Our numbers are accurate"

Thinking she was a professional and they were good business people, we decided to buy the service warranty and lojack system. I then went over the contracts before asking my wife to sign (the car is under her name). Vada tried to rush us and make fun of us by saying things like,

"Are you reading every word
This is just a standard contract
You dont need to worry about this

Come on, she (my wife) can do it by herself"

After all, we drove the new car home that night.

The next few days, I went over my calculation for a loan of $24000 at 5.25% for 36 months, the payment was still $722 a month. I contacted Vada. She said the paperwork was sent out and she needed a few days to get it.

On May 14, 2004, my wife went to the dealership, and Vada referred her to Peter Vi, finance manager (I dont know his title). I was out of town, and I called his office while my wife was there. Peter told us that there was a problem in their computer system and caused their number to be wrong.

I told him we wanted to return the service warranty and lojack system and get a refund, because we did not want to buy the packages. We bought because they provided us wrong number and misled us in making decision. He said we could return the service warranty but not the lojack system because it was permanently installed on the vehicle. We then started to discuss resolutions. During the discussion, there was something that concerned us.

1. He admitted the mistake but never apologize. He only said, everyone makes mistakes.

2. He did not want to lose money in the deal. He was concerning the cost of the packages. All resolutions he offered were from a business point of view.

3. He kept saying he was trying to help us. In fact, he was doing that because he made a mistake and caused us to spend more money.

After a long discussion, he offered us a credit of $395 and lower the interest rate to 3.54%. The payment is now $756 per month and $27211 total. We are still paying a total of $1219 more (comparing to $722 per month and $25992 total) for the two unwanted packages. I rejected the offer, and I insisted refund for both packages. I emphasized the problem was not only a difference in payments, but also a deceptive trade practice. We started to argue. I told him if he refused my request, I would have no option but to file a lawsuit. He got anger and yelled at me over the phone,

"I am trying to help you, but I dont have to
I am tired with you, and I can hang up anytime
You have a lawyer, I have a lawyer too, I have done this before

You can take the credit, or we can have lawyers talk"

I was angry too, but my wife calmed me because she thought we could not get anything from him. She said we should take the credit and look for other ways to recover the loss. I agreed and we did that.

In our conversation, he made some points that made me believe they intended to deceive the customers.

1. He said they realized the computer problem for a while. Why didnt they fix it or avoid the mistake in the calculation (Vada said she has been doing it for years)?

2. He said some customers found the mistake after they signed the contract, and he had to credit their accounts for the difference. Are they doing it to all customers that were using wrong data?

3. When talking about lawsuit, he asked me if I had any paperwork to support my claim. I said there was a worksheet, but Vada took it without giving me a copy, although I requested. He said he could destroy the worksheet and I would have no evidence.

After searching for several months on the Internet for the best deal on new/used car, my wife and I finally purchased a certified used car (2002 Toyota Camry LE) from Don McGill Toyota (11800 Old Katy Rd, Houston, Tx-77079) in Dec. 2002 for $14,995 (the internet-advertised price including 6-yr/100,000 miles limited powertrain warranty certification). As an option, we added leather for an additional $1,000. Including TTL & Fees, total cost came to be $17626.51.

We financed the car with Mary Li (Finance Manager) of Toyota Financial Services at Don McGill Toyota. We decided to make a downpayment such that our monthly payment would be $300 (for 5-yr financing at the APR offered). Accordingly, the Finance Manager calculated the downpayment amount with $300 as monthly payments. She then told us that for about $305 per month (i.e. only about $5 and few cents more per month) we could get Lo-jack and 10-yr bumper-to-bumper warranty (to include electronics, electricals, etc.) in addition to the already included 6-yr/100,000 miles certified powertrain warranty.

When asked about the total cost for these extra items/service, she said it would be about $600. It seemed to be a good deal so we agreed to purchase this extra option/service at $600. We requested Mary Li to calculate the downpayment once again so that our monthly payment would still be $300 with the optional service added to the amount financed. She re-calculated the downpayment, which was $6,279.71. We paid $6,279.71 as downpayment. So the amount financed was $17626.51+$600-$6,279.71 = $11,946.80. Finally, Mary Li lead us hastily sign and initial several papers. Having trusted her, we quickly glanced through the papers and signed and intialled all the papers without objecting to her failing to make us aware of the exact/actual charges put on the contract papers. Moreover, she did not hand over copies of these papers to us at that time. She said the contract papers would be mailed.

We waited for about one month for the contract papers to arrive but they did not. However, the monthly payment bill arrived right on time. The bill did not show the balance due or the amount financed. So we decided to check our account online. We were surprised and shocked at what we saw - the financed amount shown was unbelievable - $14,795.77 (not $11,946.80 as expected).

We contacted Mary Li at once to request for the contract papers in order to check what might have happened. She said the contract papers could not be mailed because of backlog and would be mailed soon. But the contract papers did not arrive during another one month. We called her several times again, left messages and sent certified letters indicating the incorrect financed amount. Finally, after about two months, the contract papers arrived. On the contract paper we noticed two (2) mysteriously added false charges: First, supplemental warranty charges were $1,750 the amount that we never discussed or were told of.

Second, this number ($1,750) had been added twice as supplemental charges (mentioned above) and in the sale price of car as well. Even the Dealer fees ($227.04) were added twice in the sale price of car and again separately as dealer fees. It was obvious that in an attempt to show profit on her part, the Finance Manager (Mary Li), had played around with the numbers and had cheated us of about $2,850. By misleading overcharges on optional items/services, she had tactfully added about 20% to the initial car price.

So once again we called her, left messages, and sent certified letters explaining the issue. She never responded for about a month or so. Finally we managed to set up an appointment with her. On the appointment day, she kept us waiting for about three hours pretending she was quite busy. Actually, she simply seemed unwilling to discuss the matter with us. Finally, after three hours of waiting, she was rude enough to tell us that she couldnt help us since our papers were not with her and were with Robert Tabak (her Financial Director; now a Production Manager at DonMcGill Toyota). We realised she was not going to accept her faults regarding the issue herself. So we had to give up all hopes of resolving the problem with her at that time and, unfortunately, we returned home without any resolution.

Then we contacted her supervisor Robert Tabak at Don McGill Toyota. Unlike Mary Li, he dealt with us in a very proferssional manner. During the discussion, Robert Tabak explained to us that the $1,750 charge was for the additional supplemental comprehensive warranty in addition to the 6-yr/100,000 mile powertrain warranty and that we had signed for it. Of course we had signed! But we were told it was for the 10-yr bumper-to-bumper warranty with Lo-jack and for about $600. We did not recall seeing the charge of $1,750 when we signed the paper. Regarding another charge of $1,750 (that was included in price of the car), he said the charge of about $1,500 was for the Lo-jack and was unable to explain about the rest.

The Lo-jack price document seemed to be forged. Charges were written by hand which we never saw during signing. We had never agreed to this high Lo-jack charge with Mary Li. Nor was there any verbal agreements or numbers shown to us by Mary Li on such figures when we signed for Lo-jack plus supplemental warranty during financing.

We realised we had been tricked! The Finance Manager had tactfully misrepresented numbers and had added the false optional charges. The Production Manager agreed those were high charges and said there could be a mistake by Mary Li. Therefore, he offered to settle the issue right there by giving us a credit of $1,000 only the suplemental warranty charges if we agreed not to pursue the matter further. However, the credit of $1,000 offered was not acceptable to us. And, unfortunately, once again the matter remained unresolved. And still is.

We dont believe it was simply a calculation mistake/error by Mary Li since we know of other customers of DonMcGill Toyota who were mislead in exactly the same fashion by Mary Li. We have their statements to prove it. We believe she did a big mistake by repeating such an awful act. She has already misled us and has wasted a lot of our time. Our attorney mentioned that she might be targetting the minorities. There have been lawsuits filed against Toyota Motor Credit/WFS Financial last April for such activities.

I bought Toyota celica 2000 in the year 2000. I have noticed vapour in my right head light and i never thought this could give me a problem till now. My right side head lamp is not working. Even though i complained about it i was not taken care of because they didnt see vapour at that time. And i was within the manufacturers warranty. But now i have driven 37,000 miles and thats why the toyota Extra care is also not willing to help me nor my dealer. I wish i had taken a written letter for the denial of service. The head lights cost more than $400 and Don Mc Gill Toyota is responsible for that.