Central Kia

My girlfriend and I went to Central Kia to buy a new Kia Forte. Her 2002 Kia Spectra broke down on 635 just past the Tollway North exit, so she needed a car quick. We checked online and the price was right at $16,000. The salesman was great and my girlfriend loved the Forte she test drove. When it came down to financing the car, things went horribly south. They wouldn't honor the Kia loyalty discount and the price of the same car we saw online jumped $5,000. We were told the online price includes all discounts available and are not honored at the dealership.

The sales manager tried to pin a 18% interest rate on her loan and added an extra $900 to the price bringing the total to almost $23,000. We left and came back the next day. This time he lowered the interest rate and promised to tow her car off the freeway at no cost to us (car sitting on side of freeway for 2 days). He lied. They forgot to call the towing company that day and when they called the next day the car had been towed. They told my girlfriend to pay for the tow or return her car.

I would not recommend buying a car from Central Kia. Save yourself the trouble and try a different location. They are not focused on customer satisfaction and are not professional. Overall, a very bad experience and we've continued to have bad experiences from them.

My wife and I went to Central Kia of Plano, to lease or buy a Kia Sorento. As discussions progressed, Anthony (the sales representative) wanted to run a credit check in order to make a better sale offer. Although my Equifax score was 716 (checked back in June 2010), but since I closed my credit cards and hadn't had a transaction for over a year, my score could not be determined for this credit inquiry, at least that's what the Equifax representative explained to me. However, my wife's Equifax score showed up as 758. The bank that this dealership was working with didn't like this, and declined transaction.

Anthony said that he'll check with his Kia lender to see whether they'd consider it, since my wife's credit showed as very good. Unbeknownst to me and without our prior agreement. Anthony took the case to his boss, Larry. Larry forwarded our case to 6 other banks/financial institutions in my case, and 12 other banks in my wife's case, and they all ran credit checks on our accounts. This resulted in my Equifax credit score dropping to 621 (from 716 in June 2010) and my wife's score to 733 (from 758). Our Trans Union and Experian scores were impacted too, but by 12 points or so.

When I confronted Larry, they didn't have any explanation, as to why they forwarded it to so many financial institutions, without prior consent, and tried to put a positive spin, to it by saying that our case got approved by one of them. Anthony, though slightly more remorseful, spilled his case down the same filter of "our case got approved by one of them".

I find this to be a very callous behavior by this dealership, where, in order to win new business, this dealership is inconsiderate of the impact of such activities on their potential customer's credit! I wouldn't mind 2 credit checks, but 13! That's highly unethical behavior! It caused considerable damage to credit scores of my wife and I! Even though I can get a credit card quickly, and get my credit history kicked back up again, my credit score may take a while to come back into 700's and my wife's back in to 750's.

Central Kia of Plano has yet to fully pay off my trade. It's been 46 days now. After I traded in my car to buy a new Kia Forte, I noticed a couple of weeks later my trade had not been paid off. I called and spoke with their business manager who said not to worry, they "legally" have 30 days to pay off my trade and it will be paid off on or before the 30 days. Thirty-five days go by, trade still not paid off. My car payment for my trade comes due, but still no payoff by Kia. My account becomes 5 days overdue and I called and talked with the business manager once again and tell him my trade needs to be paid off immediately. He says he'll take care of it and it will be sent through FedEx overnight and he will call me back with a tracking number. No phone call back and no check to my bank.

I finally have to take a trip to Central Kia and confront this business manager in person. I told him I am going to get a lawyer if this does not get paid off today. Okay, 2 days after that, a check hits my bank but is short the entire amount. Apparently no one there is bright enough to figure out that the pay-off quote on my car would be higher after 30 days. I called the business manager and made him aware of this and he said it would be taken care of. Five days go by and it's not taken care of. Finally, I email him 2 days ago (because our phone calls have been very stressful, I don't want to have to speak with him again) and he told me a check for the remainder would hit my bank this morning. Guess what? It hasn't. Beware of Central Kia of Plano. Oh, and they will never return your phone calls unless you threaten them. And even then, it's a big maybe.

I would go somewhere else to buy a car. You don't need this kind of headache and stress. I didn't and don't deserve this. No one does. There's a possibility of my excellent credit being in jeopardy, not to mention, the stress of having to deal with them has been overwhelming. The dealings with this business manager have been horrific. He even had the nerve to tell me at one point that I was bothering him and he didn't want to deal with me anymore. Are you kidding? If they would have just paid off my trade in a timely manner, we wouldn't have had any dealings in the first place. But it's not over yet for me unfortunately.

I waited until on Thursday and did not receive a call. I called around 7:25am to talk a Scott the manager but the receptionist said he would be in by 8:00am. I called by 8:30am to talk to the manager and they said he will not be in for the rest of the day. When I was trying to explain to the guy he hang up on me.This just show that thes KIA cars are not worth for the price we pay because I drove a Toyota for 7 years and did not have to do anything beside oil change/tire rotation. So far I hve to drive in the Texas sun at 80-95 degrees while the KIA management sit there play me like a fool.

DON"T DO IT!!!!

I think after dealing with them you need therapy. It has been hellish. Then to find out the person I was dealing with never got the loan approved through underwriting.

What ever happened to customer service? I guess the days of calling somebody back are gone, or even getting call back 24 hours is gone. Things were going OK for buying a car. Never had a good experience. Talked to one of my sales people finally after 3 days and he said the car is ready. I said fine, I will be there and sign the last paper I wanted and then I am done with them and my old situation. Well I told him I am doing this on my lunch and I need it to be ready for me to sign so I can go. I get there and was it ready? NO!!!! I found out that the finance person thht helped me never finalized everything through the bank so really my loan didn't go through. I had to wait for the new business manager to get approval. He tried to get me to do a longer loan but thank fully I stuck to my idea and said no. This is what I signed for and this is what I want. Finally after 20 minutes he said it was all approved.

Then I needed to leave my old car for the bank to pick up on their lot. Well I coudln't leave my old car on the lot for the bank to pick up. This is not what I was told to begin with. So I still couldn't take new car. They are dropping it off at my house. Well no one is home will this happen or not. My mind is running on what could happen. I guess I will see when I get home from work.

I wouldn't deal with this dealership try Southwest Kia.

First of all, I'd like to say that Central KIA of Plano has the worst service I have ever dealt with. On April 6, 2010, I took my 2006 KIA Sportage in, because it had been stalling on me and would shut off when I would turn it on. As soon as I walked in and told Craig my problem, he took out his book and said, "If you have not done the 60,000 service, then you need to do that."

My Sportage had 87,000 miles on it, so I said no because I wanted to find out first what was wrong before I invested $787.00 on it. So they put on the machine which he said would be another $99.00. But at this point, I just needed to see what was wrong with it, so he called me and said that they could not find anything. So I told him to go ahead and do an oil change, which they did.

When I picked it up the following day, it stalled on me again and would not turn on. So on April 10, my husband decided to do the 60,000 service, because they thought it might be the timing belt? While in there, they said that our water pump was leaking, so they replaced that as well as a new fuel filter. But they made it seem better by telling me that the water pump was still under warranty, so I paid $787.00 and did not pick up my car until the 14th.

When I got home that same day, as soon as I pulled in my driveway, the car stalled and all the light panels came on. So I took it back to Central KIA that same day I picked it up and dropped it off. Well, they checked it on April 15 and called me that nothing was wrong with it and maybe it was trying to get used to the new items they replaced? Well, I went to go pick it up on Thursday night and took it home. Well, on Friday, April 16, it was still stalling on me and Saturday, April 17, it completely stalled my husband.

I called Central KIA, and somehow, we got it to start again. And when he got there, one of their so-called technicians said it might be the fuel pump. So we had to leave it there, and they ran some supposedly tests on Monday, April 19 and called me to say that it definitely was the fuel pump and that they would need to replace it for $644.00. So we asked Craig and his service department if they were sure that this was the problem, and they said, "Yes, it was definitely the problem."

Well, we paid that amount and picked it up on Tuesday, April 20, and now, it's back in the shop again, because it stalled on me again. And now, they think it might be something else.

I would like to know if anyone has had this problem before. I am starting to feel like Central KIA in Plano thinks a lot about what might be wrong with cars and that's how they make their money. They have managed to put us in a financial cringe because of things they thought needed fixing and still have not managed to find out what the real problem is on my car. They are not trustworthy, and by what I have read on their reviews, I should have read this before I took my car there.

I feel they need to finish the job they started, but I am starting to doubt that will happen. Now, we are out of around $1600.00, and I guess they will keep on saying It might be this or It might be that. I will never buy or recommend anyone to Central KIA in Plano ever again.

Incident: I was wanting a new vehicle, one that I can get into and out of. Something like the Silverado I had owned for 10 years. The KIA Sorento filled the bill for me. I saw an advertisement in the paper stating all 08 Sorentos had a $5k rebate no matter what model etc. I called Central KIA Irving and started dealing with them. Somewhere down the line of the purchase agreement, I received a phone call from KIA Carrolton asking if I had already purchased a new KIA. I stated no but was in the process of doing this. This fellow stated he was the sales manager of this dealership and if I had a problem in getting financing. He would pay $1k to a bonafide co-signer so I could get the vehicle.

I was talking with a friend and told him about the money they would pay for a co-signer. He stated he would co-sign with me for that money. I called KIA Irving and asked them about this, they stated yes we can do the same thing. I gave them all the info on my friend and was told shortly afterwards that this was a done deal. They wanted to know when I could come pick up my new car. I stated Friday would be good for us, due to us going to the senior center on Tue and Thurs each week. Over the next couple of days, I was getting calls from Irving and Friday came and I got calls from both dealerships and was told at Irving the only color they had left was Red. No more white models left. I was heading down hwy 114 towards Grapevine Texas, when a guy from KIA Carrolton called and when asked he said they had several colors, and I could have any of them if I just came to their dealership. Needless to say we headed to Carrolton.

When we arrived, there were several sales persons sitting and standing around the front door. As we were walking up towards them, we were asked who we needed to speak with. I told them Tim was the sales guy I had talked to. Tim is in the Irving store. Before I could get out of there, a fellow named Travis approached me and told me that no one that drives to their store would leave without the new car he wanted. We sat waiting for all the paperwork to get done. I started to leave again, Travis caught me before I could get out of there. He advised me there was a problem in getting financing for me. I told Travis again about the $1k deal to use a co-signer. He looked at the credit info on my co-signer and asked me if he could get the last Sorento in stock, and get the payments in the $390.00 range would I take the car.

I told him yes I would, so we waited again to go to the finance office. Travis came out and told us that he would pay $500 to my co-signer if he could get the title and paperwork totally in my co-signers name. I objected and Travis told me that after I had made 6 or more payments on this loan, he would get the contract in my name and on the title. Then we were taken to the finance office. I mentioned to the F&I guy about what Travis agreed to. He told me to get that in writing before we left. I approached Travis and promptly told him what I needed. Then he told me he was a sales manager and was not going anywhere. Just come see me after the 6 months and he would take care of this.

Damage Resulting: After the 6 months went by, I called the KIA Dealership in Carrolton and was told that Travis had been fired several months ago and had no idea of where he was at this time. I called Harris bank and asked about getting my name on the contract and title. I was told that they did not do any refinancing of any kind. I have gone to Moritz KIA in Ft Worth and tried to get something done about this. After a couple hours there, I settled on a 09 Optima, loaded with a 3K rebate. I thought surely I could get this done here. After being sent to finance, the F&I guy put all the figures into his computer and after waiting over an hour, we were told just to go home and if they got any good response to my deal they would call me.

No calls. I called KIA Carrolton and actually did get to talk to Bobby **. He said he remembered this deal. He promised to get done what Travis had promised to us. After a week of getting a cold shoulder, I spoke to Bobby ** this afternoon and he stated that the only way he could do anything for me, would be for me to pay $5k cash. I explained that I did not have this money, and there was no statement made to me about paying cash to get my name on the title. Bobby ** stated he is owner of that dealership and I asked him to do a dealer guaranteed deal and just running this through the bank. I had done this with dealerships before.

Bobby told me I do not understand the finance end of their business. I stated I knew enough that if he did the dealer guaranteed deal that would resolve everything. Bobby simply stated I needed 5k and he could get something done. I need help with this, and there was more I could write here but I must stop before I get so upset that I would have to take meds. This dealership owes me a refinance on the vehicle I have or $5000.00 so I can do it on my own. Contact me.

I was wanting a new vehicle, one that I can get into and out of, something like the Silverado I had owned for 10 yr. The Kia Sorento filled the bill for me. I saw an advertisement in the paper stating all 08 Sorentos had a $5k rebate no matter what model, etc. I called Central Kia Irving and started dealing with them. Somewhere down the line of the purchase agreement, I received a phone call from Kia Carrolton asking if I had already purchased a new Kia. I stated no but was in the process of doing this. This fellow stated he was the sales manager of this dealership and if I had a problem in getting financing, he would pay $1k to a bona fide co-signer so I could get the vehicle.

I was talking with a friend and told him about the money they would pay for a co-signer. He stated he would co-sign with me for that money. I called Kia Irving and asked them about this, they stated, "yes, we can do the same thing". I gave them all the info on my friend and was told shortly afterwards that this was a done deal; they wanted to know when I could come pick up my new car. I stated Friday would be good for us, due to us going to the senior center on Tue and Thurs each week. Over the next couple of days, I was getting calls from Irving and Carrolton. I am 70 yrs of age and have to take a lot of meds to even have a life.

Friday came and I got calls from both dealerships and was told at Irving the only color they had left was Red. There were no more white models left. I was heading down hwy 114 towards Grapevine Texas, when a guy from KIA Carrolton called and when asked, he said they had several colors, and I could have any of them if I just came to their dealership. Needless to say, we headed to Carrolton.

When we arrived, there were several sales persons sitting and standing around the front door. As we were walking up towards them, we were asked who we needed to speak with. I told them Tim was the sales guy I had talked to. Tim is in the Irving store.

Before I could get out of there, a fellow named Travis approached me and told me that no one that drives to their store would leave without the new car he wanted. We sat waiting for all the paperwork to get done. I started to leave again; Travis caught me before I could get out of there. He advised me there was a problem in getting financing for me. I told Travis again about the $1k deal to use a co-signer. He looked at the credit info on my co-signer and asked me if he could get the last Sorento in stock, and get the payments in the $390 range, if I would take the car.

I told him, "yes, I would." So we waited again to go to the finance office. Travis came out and told us that he would pay $500 to my co-signer if he could get the title and paperwork totally in my co-signer's name. I objected and Travis told me that after I had made 6 or more payments on this loan, he would get the contract in my name and on the title. Then we were taken to the finance office. I mentioned to the F&I guy about what Travis agreed to. He told me to get that in writing before we left. I approached Travis and promptly told him what I needed. Then he told me he was a sales manager and was not going anywhere. Just come see me after the 6 months and he would take care of this.

After the 6 months went by, I called the Kia Dealership in Carrolton and was told that Travis had been fired several months ago and had no idea of where he was at this time. I called Harris Bank and asked about getting my name on the contract and title. I was told that they did not do any refinancing of any kind. I have gone to Moritz Kia in Ft Worth and tried to get something done about this. After a couple of hours there, I settled on an 09 Optima, loaded with a 3K rebate. I thought surely I could get this done here. After being sent to finance, the F&I guy put all the figures into his computer and after waiting over an hour, we were told just to go home and if they got any good response to my deal they would call me. There were no calls. I called Kia Carrolton and actually did get to talk to Bobby **. He said he remembered this deal.

He promised to get done what Travis had promised to us. After a week of getting a cold shoulder, I spoke to Bobby ** this afternoon and he stated that the only way he could do anything for me, would be for me to pay $5k cash. I explained that I did not have this money, and there was no statement made to me about paying cash to get my name on the title. Bobby ** states he is the owner of that dealership and I asked him to do a dealer guaranteed deal and just running this through the bank. I had done this with dealerships before. He tells me I do not understand the finance end of their business. I stated I knew enough that if he did the dealer guaranteed deal, that would resolve everything. ** simply stated, "I needed $5k and he could get something done." I need help with this, and there was more I could write here but I must stop before I get so upset that I would have to take meds.

This dealership owes me a refinance on the vehicle I have or $5000 so I can do it on my own.

I wanted a new vehicle, one that I can get into and out of, something like the Silverado I had owned for 10 years. The KIA Sorrento filled the bill for me. I saw an advertisement in the paper stating all 2008 Sorrento had a $5000 rebate no matter what model etcetera. I called Central KIA Irving and I started dealing with them. Somewhere down the line of the purchase agreement, I received a phone call from KIA Carrolton asking if I had already purchased a new KIA. I stated no but I was in the process of doing this.

This fellow stated he was the sales manager of this dealership and if I had a problem in getting financing, he would pay $1000 to a bonafide co-signer so I could get the vehicle. I was talking with a friend and told him about the money they would pay for a co-signer. He stated he would co-sign with me for that money. I called KIA Irving and I asked them about this, they stated yes they can do the same thing. I gave them all the information on my friend and I was told shortly afterwards, that this was a done deal. They wanted to know when I could come and pick up my new car. I stated Friday would be good for us due to us going to the senior center on Tuesday and Thursday each week.

Over the next couple of days, I was getting calls from Irving and Carrolton. I am 70 years of age and I have to take a lot of medicines to even have a life. Friday came and I got calls from both dealerships and I was told at Irving that the only color they had left was red and no more white models left. I was heading down Highway 114 towards Grapevine, Texas when a guy from KIA Carrolton called and when asked, he said they had several colors and I could have any of them if I just came to their dealership. Needless to say, we headed to Carrolton.

When we arrived, there were several sales persons sitting and standing around the front door. As we were walking up towards them, we were asked who we needed to speak with. I told them Tim was the sales guy I had talked to. Tim is in the Irving store. Before I could get out of there, a fellow named Travis approached me and he told me that no one that drives to their store would leave without the new car he wanted. We sat waiting for all the paperwork to get done. I started to leave again. Travis caught me before I could get out of there. He advised me that there was a problem in getting financing for me. I told Travis again about the $1000 deal to use a co-signer.

He looked at the credit information on my co-signer and he asked me if he could get the last Sorrento in stock and get the payments in the $390 range would I take the car. I told him yes I would so we waited again to go to the finance office. Travis came out and told us that he would pay $500 to my co-signer if he could get the title and paperwork totally in my co-signer's name. I objected and Travis told me that after I had made 6 or more payments on this loan, he would get the contract in my name and on the title. My co-signer stated that he would go for this mainly because we had been there all day. Then we were taken to the finance office. I mentioned to the F&I guy about what Travis agreed to. He told me to get that in writing before we left. I approached Travis and promptly told him what I needed. Travis told me he was a sales manager and was not going anywhere and I would just come and see him after the 6 months and he would take care of this.

After the 6 months went by, I called the KIA Dealership in Carrolton and I was told that Travis had been fired several months ago and I had no idea of where he was at this time. I called Harris Bank and asked about getting my name on the contract and title. I was told that they did not do any refinancing of any kind. I have gone to Moritz KIA in Ft Worth and I tried to get something done about this. After a couple hours, there I settled on a 2009 Optima loaded with a $3000 rebate. I thought, surely I could get this done here.

After being sent to finance, the F&I guy put all the figures into his computer and after waiting over an hour, we were told just to go home and if they got any good response to my deal they would call me. No calls. I called KIA Carrolton and I actually did get to talk to Bobby ****. He said he remembered this deal. He promised to get done what Travis had promised to us. After a week of getting a cold shoulder, I spoke to Bobby **** this afternoon and he stated that the only way he could do anything for me would be for me to pay $5000 cash.

I explained that I did not have this money and there was no statement made to me about paying cash to get my name on the title. Bobby **** states he is owner of that dealership and I asked him to do a dealer guaranteed deal and just running this through the bank. I had done this with dealerships before. **** tells me that I do not understand the finance end of their business. I stated that I knew enough that if he did the dealer guaranteed deal that would resolve everything. **** simply stated I needed $5000 and he could get something done. I need help with this and there was more I could write here but I must stop before I get so upset that I would have to take medicines.

This is the most unprofessional/disorganized business I have dealt with! My husband and I purchased a used vehicle (not a Kia model) from their Carrollton/Lewisville location in August 2009. The sales staff there seems to be lacking professionalism, demeanor and customer service skills. I found this particular vehicle online and my husband and I went in the evening to see it. After you step through the group of sales staff sitting in front of the door smoking, we were immediately approached by a young man asking "Hi, you wanna buy a car". We test drove the vehicle, and during the trip the sales staff used slang & cursing - such as "this car is the sh**", "you should really buy this car, cause I need money for my kid's".

My husband and I decided to purchase the car and after a 2 HOUR dragged out tag-team event on dickering on price, we finally came a an agreement. (The last condition was for Central Kia to tint the windows). Our sales person said, "God d***, about time, thought you guys wanted it?". "I have to go home!" It was a few minutes past 9:00pm. The sales man began writing up our application - his handwriting was awful as well as his spelling. He claims we were not allowed to fill out our own applications. ? We have excellent credit so we weren't expectimg any "issues" regarding the application process. Our salesman came back saying "Wow, you guys have god credit, why did you come here? Most people with shi**y credit only come here". We were floored. SO....then we were slowly shuffled to the finance office where the finance person was eating fast food at the time. We sat down, he finished off his food and started with our paperwork. (It's now 9:30pm).

The finance person typed everything up and pushed the extended warranty. Since this was for our daughter going off to college, we elected the extended warranty and added it to the sales price. Meanwhile, our trade in vehicle was (unknowingly) being driven away, however still had all our belonging in it. Another mess, since our sales person left immediately after he moved us to finance. We were able to get the vehicle back and get our belongings after a little effort.

After everything was printed, agreed and signed - the finance person instructed us that we couldn't have the paperwork until his manager reviewed it and to come back in a few days (although we can have the car that evening). I stated we have no proof of purchase or contract that I own the vehicle and wasn't comfortable driving it. (Meanwhile our trade magically disappeared again at 10:00pm at night). So...the finance person wrote a note on a card that said "Mr. & Mrs....purchased a ...... from me today". What is that??? My husband was furious by then as well as I, so we just left with the car intending to come back in the morning. When the finance person handed us the key - there was only one. Our salesman stated there were two keys during our test drive.

You get the idea on the level of customer service - I'll move forward. After SEVERAL phone call attempts trying to reach the finance person, our salesman, or SOMEBODY to get us the 2nd key, our paperwork, and schedule the PROMISED window tinting (written on an I.O.U. piece of paper). No luck. I went to the dealership to collect my 2nd key - no one knew what I was talking about - including our salesman. He claims I must have mis-heard him. My husband and I went to the vehicle manufacturer and purcased a 2nd key - $113.00.

After repeated calls & 2 trips to the dealership to pick up our paperwork, a PHOTOCOPY was mailed to us about 3-4 weeks later. At that time, the temporary registration had expired and I kept calling inquiring if the plates are available. That was a huge mess - I had to come down and give a copy of our insurance card (which we provided at the time of purchase), and THEN they would apply for plates. It took approx 8 weeks from time of purchase to receive.

During that time, I called our salesman several times to schedule the tinting - no luck - always booked, just no availability to get done. I went into the dealership one morning - bringing my coffee, laptop, etc and 'set up shop' there to work for the day - to wait while they tinted the windows. I spoke with the Service Manager who said they do not tint at their facility and no way of doing it. I showed the I.O.U. piece of paper our salesman wrote....the Service Manager rolled his eyes and called a local shop in Lewisville to get the tinting done. The Service Manager apologized for our salesman's actions.

In October, my husband and I receive a letter from Olypicare, the extended warranty company. It stated our warranty is not valid due to incomplete paperwork processed on behalf of Centra Kia. AGH! My husband and I went back to the dealership Sat am (it does no good calling, lol) - spoke with a different finance person who made a copy of the letter, stated it happens all the time and that he would correct it first thing Monday morning. It is now December, the warranty has not been corrected. Evertime I call the dealership to inquire the General Manager's name - either no one knows, or his name is "Bob". (They don't know his last name). I've called so many times asking to speak with the General Manager or "Bob", and leave messages, however no response. I've spoken with Olympicare and explained the LONG story, they state the paperwork must come from Central Kia (it was filed as a new vehicle, however it is a 2008 used). As it states on purchase agreement, we PAID Central Kia $1,500 for an extended warranty that Olympicare states is not valid.

On Nov. 7 2009, I traded in my 2008 Spectra for a 2010 Forte. When they were doing up the contract, the finance man said "you'll probly get back maybe $800.00 on the unused portion of the extended service policy I had on the Spectra. Well, not only have I not rec'd that , but now I'm getting calls from Kia Central Finance Corp saying I am 2 months behind on my 2008 Spectra payments, and telling me they will report me to the credit services!!!! It's been a month! I called various people a Kia PLano and never got a call back. So now I have called the General Manager there, a Rob or Robie He say's he will contact accounting, some woman named Kim on monday ( 12-5-2009 ). This is the same woman I left a voicemail with asking her to contact me on 12-5-09. He said he was sending her an email right then. This was p.m. 12-12-09. I will be waiting to see what they have to say.

Oh the Horrors!

I received a "Thanksgiving Sale" invitation with a $5K rebate check for "Owner Loyalty". Said the Sale was by "Invitation Only".

I have a 2007 Kia Spectra that the door locks have continued to be faulty, even after the dealership replaced the part 2 months ago. You can shut the passenger side doors, and the driver side doors lock as well! Talk about a safety issue.

Went to dealership and showed a sales rep my $5K rebate check and said I was interested in the Rondo. He showed some to me and then had another guy come over who told me the $5K rebate is only on the Kia Optima cars. It is in very fine print about the dealer specified type the rebate would apply to, but still did not say what model - only a number.

So, I went and looked at the Optima XL (cloth and nothing fancy) and found one I fell in love with that the sticker was $20,000.00. Went and spent the next four hours waiting for them to get the deal done. They only wanted to give me $6,000.00 for my Spectra, which is in excellent condition except for the door locks. I said I needed more as Kelly Blue Book says it should be worth over $7K. That did raise a red flag as apparently the Kia products do not hold value well. Sales rep came back, said he "fought for me" and got $7K for my trade-in. Thought we were good to go, but they were trying to get a better loan rate for me since I had a bank ruptcy that was filed 3 years ago. My credit is excellent since then, so I thought they were doing me a favor by trying to get a better finance rate. It was late, so I said I would come back the next day.

Called the next day and sales rep #2 told me they had everything ready and to come on down. Arrived and they said they were printing off paperwork and it would be a few minutes. After another hour, they came back and said they could not get me the great finance rate and my payments would be over $500/month. I questioned why so high with the "deal" we had worked out, and then their "Sales Manager", Bobby Soto, told me because I could not use the $5K rebate check as that is only on one particular Optima model with leather that costs around $24,000.00! That is misleading advertising in my book. Will contact attorney tomorrow about possibility of filing suit for false advertisement.

About a month ago, we traded in a small Kia for a larger model. They were to pay off the trade-in, etc. I am getting calls from the original finance company that I am past due and now have 2nd payment due. Also, I have late charges and am being referred to the credit agencies. I have called them at least 3 times during the past 4 days. NOBODY will call be back. Rene in finance will talk with me but says it isn't his department. Now he says that the check was cut Oct. 1 but they can't see that it was sent. I want the other finance company paid off with late fees and, if it goes on my credit report, they need to clear it up.

They finally installed an after market cruise control but would not install the remote keyless entry. Now the passengers door open warning sounds frequently and the interior light goes on. This occurs when making a left turn, when the passenger adjust in the seat or you hit a bump in the road. I called this morning to get an appointment to have it repaired as I have to go to Dallas to get an IV that morning and will be in Dallas. They have one loaner car and it is already booked for that day and do not have a shuttle to get you around. I do not know when I will have anyone available to pick me up in Dallas so I can leave the vehicle for repairs without sitting all day waiting and hoping they have the parts to repair the vehicle.

I guess I will have to rent a car-hauler trailer to get my vehicle to Central Kia for service and again to get it back to the ranch. I live approximately 60 miles NE of Dallas. I had heard such good things about Kia's but am not having a good experiance with Central Kia of Plano. I am stuck in Wolfe City with and obnoxious problem with my Kia. Thank goodness I have my F150 which is dependable.

I gave my check, pmt. in full for my 2009 Kia sportage. Changed items from my 2002 Sportage to my new and showed Mike the defective driver seat belt 7/18/09. I'll take care of that Monday - his comment. 7/27 he calls saying he put in a service ticket - I asked where does the belt come from - he states "Korea". This is a Life Safety issue as the belt hangs on the hasp as well as the retracter. I feel that now he has his commission (since I paid cash for the vehicle) I'm in left field as he told me we'll call you when we get it in to install.

Me and My husband went to purchase a new car, my biggest concerns were safety and gas. Well kia topped everywhere i looked as far as my concerns, but after i started the deal i wish now i never would have. We left that night with the wrong car. They said they could not get me a car with low miles, lied about where i bought it lied about how much money we made, lied about the warranty. So i took tha car back three days later due to a engine issue and a airbag safety issue, and they put me in the car i chose which still had 500 miles on it. They did not want to own up to anything they said they would. I had to figth to get a contract,had to fight to get the tint done, had to fight to get my plates. So about 4 weeks later this car starts havinh problems with the airbag system i called kia, and told them, but it was not a big deal to kia.

Finally i drop it off for repair and tint, picked it up a day later and it was well they claimed it was my battery. I left and 3 days later the light came back on. I called kia motors of america which didnt help much they were just as rude.they told me i could take it to mckinney kia, I did and found out the car didnt belong o me they messed up my vin number so the whole time i was driving kias property thinking it was mine. the next day i dropped it off at mckinney kia and sure enough it was a safety problem and if i would have had a accident my aribag would not have deployed.

Oh and when i got the car back from central kia it had a scratch on the trunk. My car went in the shop on the 9th of july and still as of today the 20th dont have it back. I am ready to take central kia to court and will do what ever i have to to do that. They should not be a loud o do this to anyone. please help us in anyway if you can. I do have all my paperwork to back up what i have wriiten.

Short and Sweet: They sold us a used car claiming it was new.

Here's more of the story.
My husband and I wanted to change from a Nissan Altima to a minivan to accommodate our growing family. We went to Central Kia of Plano and dealt with a salesman named Gabe. We found the car we wanted and after hours of trying to make the deal, left there at 9 at night in the new minivan. They said we would need to come back the next day to pick up a few things. They lost our licenses. My husband and I both had to get replacements from the DMV. They didn't give us a contract or any paperwork even though we were asking for it...etc, etc, etc. It was awful. However, the worst thing was that they sold us a used car claiming it was new. When I went back the next day...and every single day for about a week and a half - the salesman we had dealt with had been transferred, they didn't know the history of the car - or why we found melted crayons in one of the back compartments - they sold us a used car warranty even though it was supposed to be under a "new" car warranty.

It was a mess. We ended up keeping the car because we couldn't get our old one back...the next day. Then, when we went in to try to get them to do something to make things better - they could never be made right - they told us they would give us 6 free oil changes and 6 free details. That would have saved us a bit, so we said okay, that would make things better. When we were given a business card with the freebies handwritten on the back...it turned into 3 free details.

Skip forward a bit to when I took the car in for the first oil change at like 3k miles. They told me I had the option of paying for a tire rotation. I said no. I was going to wait until 5k mi. to do that before taking a trip out of town. They voided my warranty! They said I hadn't followed recommended maintenance for the vehicle. My husband took the handbook for the car into the office and showed them exactly what the recommended maintenance for the car was... they said that the KIA book was not going to reverse them voiding our warranty...over a tire rotation!

Central Kia is one of the most shady operations I have delt with. I have purchased two cars from them yet have been treated like trash my entire experience as a customer. Recently I called to purchase a new car from Lewisvile and they took the application over the phone and said we will call you shortly. 5 days later still no call I called them and they had no record of the application.

One of the managers talked to me and said I will look for it and call you back; still no call. I got a call two weeks later asking if I still was in the market and I said yes. I made an appointment for saturday afternoon 03/14/2009. The salesman that I talked to on the phone said two lenders had approved me and the approval was good thru 03/14/2009 at 9pm; I arrived at 3:30 pm and was told that they could not find my file and I had to start all over. They ran my credit again and started processing the paperwork; and everything looked good.

The sales man left and was trying to juggle several customers at once and left me sitting out in the lobby while he waited on others; rather than turning me over to another sales staff member who could give me the one on one personal attention that I also deserved. After waiting an hour; I got up and left; The salesman then called two hours later when he discovered that I left and said he was ready to deliver my car --guesss what; when a dealershop has lied to you as many times as central kia in Lewisville has; I do not need their cars; I will go to another Kia dealershop that is not Central Kia/

Another time; I was in for my 40 thousand mile tuneup and left my emailed discount coupon. The plano store would not let me use their computer to get my coupon saying their computers are for business use only. Another time at 60 thousand I paid for the service and forgot to take the coupon out of my wallet and they said I had to use it before I paid and I took this all the way to the manager and the response was no.

This company treates customers like garbage as they know they are the lowest cost Kia dealership in Dallas and they can get away with it. I would not recommend that anyone buy a car here. Although the cars are superior and the best car I have ever had; this dealership will use every opportunity that it can to kick you in the BUTT and slap you in the face. This is the most unprofessional group of liers I have ever seen; they will tell you what you want to hear on the phone and once you are there; they will lie to you like dogs.

The entire story of our nightmare with Central Kia is way too long to type. But the shorter story is: My daughter's 2006 Kia Spectra was towed to Central Kia and it just stopped. After being at their dealership for 23 days, and everyday being told don't worry we'll find out what is wrong with your car and everything is under warranty. Everyday they would call saying they replaced this and that, which I never authorized,but still couldn't get the car to run. Finally I'm told it's the computer system and that it went out because a stero speakers that were professionally put in her car. They had been there for months ahead of time.

So, now everythig they replaced I'm being told I have to pay for in the amount of $2,200. Many calls to Rusty Wiley where he was the rudest and I could tell trying to rip us off. I finally go to pick up the car, give the girl my credit card and she gave me a receipt saying the car is totally under warranty you don't owe us a thing. Great I said and the car was brought around and I left. 1 hr later I get threatening phone calls from R. Wiley saying he is going to put me in jail and to pay them or bring the car back. I called, left a message, and told him what happen.

You won't believe this, but Central Kia then stole my daughter's car off the parking lot from the hospital she works for. We didn't know it was Central Kia, called the cops filed a report. I get home and have another call from R. Wiley saying your car is done and ready to be picked up. We already picked the car up several days earlier. The Dallas police were wonderful and retrive the car back to us from Central Kia. The people that work there didn't even want to give my car to the police. They were told they would be arested, so they gave the car to the police.

I then get a law suit in the mail. How can they sue us? I was given the car, told it was all under warranty, and a paid reciept. Please all of us that have been ripped off my Central Kia need to work together to close them down. I've called the news here and they are calling me back for the story details. We need to protest out front of their store, don't let this ever happen to anyone else.

Not only did they steal my daughter's car, this is grand auto theaf as they didn't do any paper work to pick up the car the car is in very bad shape. Dash and panel damaged, wires every where and the stick shift messed up from them towing the car. My daughter is very ill and suffers from colitis. She has been in the hospital twice because of the stress from their actions. I'm a single Mom who suffers from MS, and no money. I need help.

I've been in sub prime car sales for over 20 years and used to work at Central Kia. You should be on the other end and see what it takes to put a sub prime customer in a car. Most of the customers that are taken out of a car either can't or won't provide the documents REQUIRED by the bank or have lied about their income or their job time. Most of the sub prime customers have NEVER paid any one in their life , but it is our job to work to get them approved. The average coonsumer has no idea how hard it is to put one of these deals together. Customers think these banks are dying to loan them money ....they are not.

It is a juggling act to find a car that we own cheap enough so that we can fit in the huge aquisition fees that the banks charge. OR..we must buy down the rate because the TX limit is 18% and most times we must seek financing out of state and their rates are much higher. The worst part is that some of these customers think no matter how poorly they have managed their bills in the past , that they deserve ZERO down financing.

On top of that they think they can buy a $21k SUV for 200.00 per month. They just don't understand that it takes a very low interest rate from the bank to get a payment that low on a new vehicle. People that pay their bills on time deserve and get great rates. We try hard to put people in cars and get them a second chance giving them the benefit of the doubt and want to believe that they will pay our lenders and so we take a risk and put them in a vehicle while we shop their credit and try to get the deal bought. If we don't take this gamble with a sub prime customer..someone else would and we may as well close the doors.

I had to finally get out of the business for health reasons...but I would like to say that for every bad salesperson, there are 5 that will never lie to their customers and are good hard working people that may work a 12 hour shift and if they sell nothing...they make nothing. Add to that people will come into the dealership, you take the credit , work the desk and hound the finance dept. to get your customer a loan from a bank. Then you work numbers, come to an agreement, have the car cleaned, all the paperwork completed and maybe spend 2-4 hours devoting yourself entirely just to have the customer bring it back the next day and say naa. I've changed my mind or worse they will refuse to bring in the necessary documents (proof of income, residence, etc.) They will beg you to put them in the car and to trust them, then sure as you do, they'll take a week to get insurance, this holds up the salesperson's money for days sometimes weeks. THERE ARE TWO SIDES TO EVERY STORY.

I first contact Kia on 12/26/08 to get approval on new car deal. I had taken my paid for in for service since they did not fix it properly the first time and thought I should see about getting a new car. They said first I would need a co-signer and when I said I couldn't they said okay, we can do the deal if you bring in $1500 down. We went to dealership on 01/03/09 and gave them a $1000 check and a IOU form for two electronic debits for 250.00ea. The salesperson Chad S said its a done deal, but we do not have a Black 2008 Sorento in, one will need to sent from another dealership, take a loaner car and we will have you come in on Wednesday (01/07/09) to finish up the paperwork. The $1000 check cleared on 01/06/09.

I had to call Chad all week, he kept saying relax, everything is okay, the car is here and it is yours. On Thursday, his mgr had a family emergency, so on Friday the 9th I go in with my son (I am a single mom) and we sit down and proceeds to tell me that we can get your payments to $349.00 (100 less than expected), but that I will need to purchase an extended warranty to pay for the huge bank fee (this would be a 18mo term)they are being charged because my credit score is so low (from having no credit, not bad). That would make the payment around $578.00, I said "no way", he said take loaner car (because my car is in the service dept.) and even offered to pay for $50 a month out of his own pocket just to make a deal.

After crunching the numbers big time, I am a single mom... I call him on Monday the 10th and say okay, I can do $500 a month contingent upon after 18mo my payment goes down to the $349.00. On Wednesday, he calls me and say he is working on it, mgr had another family emergency. Finally on Thursday, he tell to come in Friday or Saturday and we have a deal. On Saturday the 17th (01/17/09), my son and I go to Kia, sign my contract and off I go in my new car. Monday the 19th I get a call from Doug in Finance that says the bank will not let us do a 71mo term, we would have to redo the contract with 66mo. My payment would go up to 367.00 and of course I would have my warranty to pay for at $197.00mo. When I questioned, he still making it like they are doing huge favor for me by even getting into a car. We sign a 2nd contract which they dated for the 17th (which looks like back-dating fraud).

So Monday evening, off me and my son go to Central Kia, sign the new contract and off we go. In the meantime, I get a call from the finance company instructing me of my due date, payment amount, etc... I also during time got a call from Kia saying my new temp tags were in and needed to be picked up. Then, on the late morning of the 29th of January (12 days after I had signed my contract, doesn't this violate the 10day law?) JR at Central Kia calls and says my deal has been funded, but I need to come in and sign just one more document. I said, "what document", he says "probably a Power of Attorney for your trade-in", I say "no, I already gave that to Doug", he says, "maybe a phone bill", I said, "no, I already that to him"... he says, well I am not sure, but when can you be here today? Of course, I am like okay, I will be there tonight. I needed to get my new temp tags anyway.

I was extremely happy with my purchase, loved my car and did not expect to be blind sided. Right after work, my son and I head off to Kia to sign whatever document it was they needed. When I got there, I got my new temp tags and a salesperson put them on for me while I waited for JR or someone Finance to help me. Finally, Daniel B in Finance takes us to his office and looking over my file, cannot figure out what is needed. After going to his "manager" two (2) times, he comes back and says "okay, I figured out what it is"... "The bank will not let us use the $5000 rebate as part of the down payment, so I need $5000 dollars or the keys to your car". Besides the utter disappointment and sadness of having to give up my new pride and joy, since they did not tell me what was going happen, I had made no prior arrangements. I am there with 9yr old son with no ride, etc... They do not have a check ready for me to refund my down payment and said they needed for me to prove to them with a cancelled that it was ever cashed.

Additionally, they said your car is out front, I had a salesperson pull it around. I said, "I am not driving my old car without a statement of work because I do not believe it is fixed, after all the lies I have been told". He said there is no way to pull that up because the Service Dept. is closed, I said I am sure you can check in the system and he rudely turns the monitor towards me and says, "really, show me how?". He says, "your car started right up", I said, "I know it starts, I am the one who drove it in". I also said, "I need you to be sure it is fixed because I do not carry a cell phone, it is dark and late at night, I have my son with me and I do not want to be stranded." He says, I called the Service Manager on his cell and he said yes, it is fixed. Crying and very upset, we get in our old car and drive off.

Half way home the car starts over-heating, and boiling noiser from the engine start. THE CAR HAD DEFINITELY NOT BEEN FIXED. HE JEAPORDIZED ME AND MY SONS SAFETY. I called him when I got home and he said "oh, my bad, I thought it had". So, now I am in worse shape than I had been when I originally brought it home and furious that he would put my son's safety in jeopardy. The next morning the 30th, I call to talk to the General Manager, Mike M, explain the entire situation, he says he is so glad that I called because he did think my car had been fixed and he was sorry, but my deal wasn't dead. Let him work on it and he would call me back by lunch time. Of course, he did not, so I called him and he if I could come up with another $1000-1500 he could get me back in the car.

Thinking this is what I need to do, I am trying to work my budget for this as now I really adore the car and also have no transportation to work or school for my son. My old car has now probably blown a head gasket because of driving it all the way home and it is in my parking instead of a garage being worked on. Now I will have the expense of towing it. On Saturday the 31st, I call Mike M, he says "I was just about to call you". I said it seems to me that the way I have been treated, you should either eat the cost with finance company or at the very least tow my car back at no charge and repair it. He says "I will call you back in 15minutes". He never did.

After doing alot research online, I realized I was a victim of Auto Fraud! Doesn't this violate the 10 day rule the seller has to notify you that they were unable to get the financing and return the car. They notified me on the 12th day. I feel so duped. I have son and need viable transportation. They still have not refunded our down payment, even after seeing them in person on Saturday evening. Isn't this also against the law? I of course would love my new car back and hope the consumer protection laws may help with that. Please Help!!!

On Jan. 1, 2009 I purchased a 2007 Pontiac G5 from them. I signed the paperwork, Doug the Finance Director told me to come back in to pick up the paperwork the next day at 1:00 because the banks were not open since it was New Years Day. Michael M., who introduced himself as the General Manager gave me his card and thanked me and said if I ever needed anything, etc. to contact him.

The next day I called to make sure everything was ready for me to pick up before I took the time to go up there, and left two voicemails for Doug with no response back. I continued to call and leave voicemails through the next week without any return phone calls. I then emailed who I thought was the General Manager Michael M. my whole frustration with the customer service I had with his dealership.

Jan. 1 was not the first incident, I had been in there a few days before but was told to go home and come back the next day because they were getting new cars in and they would be able to help me then (they wanted more than I was willing to pay). When I tried to call Derrick B. (the salesman that told me that) the next day, I never got a return phone call, I called him numerous times and finally got a hold of someone else that told me to come in the next day which was Jan. 1. That was the biggest mistake I could have made.

Anyway, the next day I received a phone call from Michael M. and he apologized and said that my first oil change was on him. I told him I still don't know what is going on with my deal because I can not get anyone to call me back and let me know. He said he would talk to Doug and either Doug or he would call me back. I received no call back. I finally got in touch with Doug and he told me that when the deal was funded I would be able to pick up a copy of the papers I signed, which it should have been by then.

A few more days go by so I called Michael M. again and left a very frustrated message on his voicemail about this whole ordeal. I finally get a call from the finance company that afternoon and someone from Kia called me right after I got off the phone saying that "they were very close to funding the deal but the finance company was waiting on my insurance information," which I gave to them when I just spoke to them. He said I seem to be one step ahead of them and hung up.

After that, I wait, and wait, and call and leave voicemails, and wait until Jan. 20th when I get a call from Daniel at Kia saying that "they are very close to finalizing my deal" but they need to get either my bank information or credit card number to auto pay for the extended warranty that I was told that my finance company required I purchase. I told them I was never told I had to give that information and pay for the warranty that way and I now do not believe that my finance company required it. He said let me call you back and the famous Doug called me right back and we got into a very heated argument.

I told him he lied to me when he told me that my finance company required that extended warranty and he never told me that it had to be autodrafted out of an account each month. In fact he told me on the 1st when I signed the paperwork that it would be two separate payments (which again should have been a red flag to me) but if I don't pay both the car will be repossessed. I also told him in this conversation that I had since looked on the BBB site and saw they had a rating of an F and he actually told me maybe I should have done my homework a little earlier and he said to me "let's be serious, you were lucky to even get a car because of your bad credit". He said "how many other places had you been to before you came to us" and I said "unfortunately none".

During this conversation he even said that the paperwork would be mailed and I told him that isn't what he told me on the 1st and why would I have to go back up there the next day if that was the case, he had no answer for that. He was very rude and finally when I said your customer service [is bad] he said "well I'm on the phone now, what do you want to tell me" very sarcastically and at that point I had had enough.

I hung up, called my finance company to verify whether they required the warranty (they did not), calmed down and called Central Kia back and left Doug a voicemail that I had verified with the finance company that the extended warranty was not a requirement of the sale. I still do not have my plates for the car, and have no idea when I will since it seems like there is always one thing after another that is causing the delay. I am never contacted about these delays, I have to initiate the contact. I am well aware that it is law that they have to have my plates to me within 20 working days of purchasing the vehicle, and it is over the 20 days. I am at my wits end dealing with this dealership and NEVER will again.

I then called back and asked to talk to someone above Michael Murphy and I was given to someone who I unfortunately do not remember his name, but when I asked if he was just a salesperson he said was a sales manager, and I said I thought Michael Murphy was the sales manager and he said he was just one of them. Anyway, I explained briefly my issues I have had with getting my plates and paperwork, and he said he had heard Doug talking about it earlier and that if they can get my bank information I would be able to get my plates before the temporary tags ran out (which they did on the 22nd.) I said so if I give you my information today, the 20th, that I would be able to get my plates by the time the temporary ones ran out. He said yes, they go to McKinney every day and get plates. I also asked him what my extended warranty had to do with holding up getting my plates to me and he said they just consider it all one big deal and do not get the plates until all information is completed. I did not agree with that but gave him my checking information just so I could be done with this dealership and get my plates. 8 days later I still do not have my plates and when I asked the receptionist on the 23rd what happens if I get stopped because the temporary plates are expired she actually told me to just drive very carefully.

I believe because of all the times I have called and the argument I got into with Doug that they are just now deliberately dragging their feet on getting my plates. I have the email I mentioned above that I sent to Michael Murphy on my home email; if you would like me to forward it on please let me know. I am sure there is probably some things I left out, but it has been almost a month and I didnt record dates, times and conversations held when I initiated contact because I didnt think that this would still be an issue almost a month after my purchase.

Today, Jan. 29, I called to check on my plates today and was told they have not been ordered because my car needs an inspection sticker. It does not; it was just inspected in Dec. 08 and has a sticker on the car that is good until 12/09. I informed her of that and she said she would have to let the title clerk Glenda know and she would call me back. I asked to talk to Glenda and was transferred to her and she said she cant find the green sheet she needs and I will need to bring the car up to the dealership so they can re-inspect it (even though it does not need it), and she will give me a new temporary tag. So they knew this information and had not bothered to call me, they once again waited until I called for them to tell me that my plates have not even been ordered yet.

As I was browsing the vehicles on the internet website I came across a 2007 Kia Rondo with a suspiciously low price that was listed at 11,838. I called and asked Misty if this was a misprint or a mistake and she assured me that the advertisement was correct and that the car was available. So I decided to drive into the dealership and see it for myself.

When I got to the dealership and asked to speak to Misty I was told to have a seat and she would soon be out. I had to wait a bit too long and soon a salesman came out and told me he would be assisting me. I told him I wanted to see the Kia Rondo that was selling for 11-something. He said he would go get the keys.

I was kept waiting far too long again and I began to get suspicious. Finally someone came out and introduced himself as the sales manager.? I should have gotten his business card. I asked him why I was being passed from salesperson to salesperson and he told me he was not a sales person, he was a sales manager. I asked him if there was a problem, and he told me the vehicle I wanted to see had been sold.

Lie number 1.

I asked him how it was that a vehicle that had bee listed on the website an hour ago had been sold . He said they had sold several cars that day. He asked me if I would be interested in another car. I told him I didnt think so. He asked me what kind of monthly payment I wanted, and I said around $200. I also said I wanted 0% financing. He informed me solemnly that they did not have 0% financing.

At that point I wisely got up and walked out, not before telling him that not only would I not be buying a car from him, but that I would not be bringing my car in for servicing there as well.

The sales department of Central KIA Lewisville is clearly trying to lure people in to the dealership with false and misleading advertising in the hopes that they can then dupe the people into buying something more expensive. They should be avoided.

I bought a new car last night from Central Kia of Plano. I did not take delivery of the car (thank God) and did not get copies of the contract or any other paperwork. I realized this morning that, while my payments where where I wanted them, the term of the loan is at 75 months instead of 60 at over 8% interest! I have stellar credit!! This is making my loan well over 5,000 more than then salesperson and I agreed to. Thank God I have not driven it off the lot yet, I am backing out of this tomorrow. What a scam! Slick willie extraordinaire.

I have unverifiable income, the bank would be stupid to approve this loan. If the dealership refuses my back out, the loan is still unprocessed, I will have to contact the lienholder and let them know to deny the loan on account of unverifiable income (which I have).

bait and switch is all i need to say. also they don't do what they say and if you don't pick over the paperwork with a fine tooth comb, they'll not take anything off the car and will also take your rebate. i'm am now upside down on the car by $5000. don't buy from these people.

I was approved at the Kia dealership for a 2007 Kia Optima, agreed to all of the terms and signed all of the paperwork(contract, title application)which they gave me no copies of on a Friday evening. The finance officer told me to come back the next day or following Monday to pick up my copies of the paperwork and the other set of keys to the vehicle.

When I came in the next day the salesman that I worked with told me that the finance officer was still working on it and he would call me Monday. I was confused as to what he was working on but was assured everything was fine. When I did receive a call from the finance officer that Monday he told me for the payments I would be paying on that car, a 2007, he could get me into a 2009 that I should come up there and look. When I got there I expressed to him that I would prefer not get into a newer car because of the price difference and my budget.I was then told that basically they had lied to me the whole time. They said that the bank would only finance me on a brand new vehicle not the used one that they had placed me in, the wehicle that I had already signed the contract for and taken possesion of.

They then asked if I would like to look at the 2009 vehicles which I would be paying $50 or more per month on than I agreed to pay in the first place. Either that or I needed to find a ride home. I drove more than 13 miles to the dealership in the car I had just bought from them thinking it was mine and ended up stranded there when they took the keys from me. I signed a contract, if I'm held to the contract shouldn't the dealership be held to it as well?

I first called the dealership and gave them my info for pre-approval. After being told to come in because they could definitely work with me I was greeted and dealt with by Alex Barbosa. After a long while Alex returned saying he could only work with me if I had a co-signer. My aunt in Mt. Pleasant (over 120 miles away) would co-sign for me and come down the next day.

After receiving this info and a fax of her license I was able to leave the lot with a used Chevy Aveo with 17000 or so miles. I was expecting to return the next day with my aunt to sign the paperwork, but the next day after waiting almost 2 hrs we were told the paperwork could not be found! This was very upsetting to my aunt who drove down, but she was told by the Director that the papers would personally be driven, or FEDEXed, or Whatever was necessary to make things right. Monday came and went and nothing.

I have called the dealership daily for 2 to 3 weeks and always get the run around. I leave a message but get no call back. The temporary plate has come time for replacement so I call the dealership and finally get to talk to a Daniel in the Financing Department who today tells me the Dealership cant work with me, the Alex Barbosa lied and was fired, the car needs to be returned today, and then precedes to tell me he knows a guy down the street who can definitely get me into a used car today!!!

The Car is being used daily for transportation and now needs to be replaced impromptu. I am going to have to miss work to take care of getting another car. My wife was waiting to get this car to get a new job which she has now and it seems my guaranteed transportation for her is going away.

Deceptive business practics to get you financed. Inflated the sticker price of vehicle to cover extended warantee and GAP insurance, but never issued these insurances or warantee. Also promised to give me a sunroof never follow thru. Overcharged and down right lied and wants to to lie to finance company regarding your down payment.

A lawsuit will finally put their unfair practices toward the consumer to a REST! They must be held liable for what they do to consumers.

Not insured properly and no protection of you vehicle.

I need help pretty bad with the way Central Kia of Plano had screwed me over!! It all started when my vehicle that I had purchased from them 2 yrs ago started acting up. The a.c. went out on it and I needed to get it serviced. I wanted to see their hours of service so I went online and had seen they had an advertisement for 4000 off their Sorentos. It also had another place that said see what your trade in would be and it had a coupon to present to get that price off if you end up trading your vehicle in up there.

I really didnt think much of it but I ended up getting a phone call from a representative there and she said come on in and we will make it happen for you and your payments would be around the same price. I originally was just bringing the car up there so the mechanic could look at my car because they said they could not work on it till the following week because I had an extended warrantee on it (they also told me to cancell). So after calling her three times to cancel she persuaded me to just see what was up.

I sat there 6 hours that night and within those six hours they said the women on the phone was wrong and she was getting fired for the information she gave me. She was not because she is still there taking my angry phone calls to this day. I tried to leave but they were very persistent on getting me into the car. They didnt even know about this advertisement till I showed them on the internet.

From the get go I should have learned, but I was graduating from college and thought you can afford a little bit higher payment and I deserved it cause I am also a single mother. They did after all give me the deal that was spoken about on the phone but they had to bring the general manager in off his vacation to finish me off. When I was signing paper work they told me if the bank asked I put $1000 down, which I had not.

I signed the paper work and they told me they would mail them to me the next week. So that night I thought I was driving away in my FIRST brand new car, I mean I tore the wrapper off!! Three weeks later I noticed they were still taking payments out of my checking account for my old car so I called up there. The manager said I just needed to bring in my social security card and another thing showing my address cause I had just move 2 months before that and things were not matching up. I was fine with that because they promised to fix the problem and also had me stop payment at my bank for the car I traded in. So I did.

Needless to say when I got there I was in for a big shock! They had fired all the people that had been a part of my deal including management (ya right, I wont believe that one again) and said that the bank would not pay them back for the rebate so they needed my brand new car back. I argued with them for another 2 hours asking how can this happen after three weeks, they said they had tried calling but my cell phone said it was disconnected!!

I dont understand how everyone else in the world got a hold of me in those three weeks but them! I was livid, I told them no cause they did not have my trade in there anymore and they wanted to give me a loner till they got it back.

They offered going through other banks to get an approval but as you can see I was lied to the whole time and I did not want to purchase my first new car from them anymore. They wanted my keys to the new vehicle back and I refused, but they said if I drove off the lot they would have the police take it back. I graduate college this Thursday and being a single mom I did not want to chance going to jail so I did what they wanted. The deal went wrong because the bank did not want to give them the money back on the rebate and they were not interested in taking it out of their pocket.

I asked how can you not back up that if its your rebate. I have gotten the run around and still do not understand. They loaner they have given me to drive around in, let me remind you I am a single mother, is leaking water all over the floor board, its surging and it has a hard time starting up! I feel unsafe in this thing; I just dont understand how they could have two cars in my name and make me leave with neither of the two. It took me six hours to land the deal and two more to take it back and now I have to drive this POS. Just a total mess! I AM STILL SHAKEN UP OVER THIS WHOLE ORDEAL.

Their is a little more to the story but my main thing is they should not be able to lie to people, get them in and make a deal, then take it back weeks later? I feel very violated because they took every advantage to take advantage of me. Can you please investigate and show them this is wrong and you can not do this to people especially women who are by themselves!!!

Went to purchase a new rio 5 - going to trade in a 2001 spectra w/127000 miles on it. Advertized sales pitch from Central Kia = drive drag or push your old car in and we'll give you $3000.00 trade in for it! (Spectra is in fair condition - blue book is 5000.00)

They backed out of the sale after they found out I would not pay for an extended warrenty - and I would not finance through them!

This company is a complete rip off! They do not care about the customer at all and they tried to rip me off during the pricing stage of the game too! Bringing me this great deal of 100 off the sticker price + tax and lic. Jerks! So I fought about that and did get the $3000.00 for the trade in - but they kept us there for nearly 3 hours messing around until finally they decided they were going to pull out of the deal! KEEPING 2 OF THE 6 PAPERS MY DAUGHTER HAD SIGNED! They are cheats and should be fined for their unethical business practices!

I came home and called a lawyer, he asked that before I bring a false advertizing suit against them to try contacting a different dealership to see if they would make things right.

I called Huffines Kia in McKinney, the manager apologized for the actions of Central Kia but said since his dealership was independent of Central he thankfully had no business dealings with them, but has had several with their very unhappy clients!

I will be calling my lawyer back and try to retrive the 2 papers my daughter signed that they refused to give us. And I plan to sue them for anything my lawyer thinks we can sue them for! I don't care if I make any money or anything off this suit or not - I care that this dealership should be shut down! Or at the very least heavyly fined!!!

We paid them $3200.00 on 8-19-08 to replace engine, radiator, hoses, belts and parts associated with problems under the hood. My son picked up the car 8-19 & noticed the speedometer was working sporadically (it was fully working when he dropped it off 8-3-08. He took it back the next day and Central Kia said my son must have kicked something under the dash and now the speedometer needs replacing ($200-400). We did not replace it. Yesterday (9-4-08) the car stopped.

My son could not boost it off so the Police helped him tow it to AutoZone who ruled out the battery, alternator and starter - He Towed the car back to Central Kia who said after coordinating with the tech hotline that it could be the computer but they didn't have a replacement part to test it and agreed to call me when they know more. Rusty Wiley just called and advised now we need to replace the Fuse Block costing $526.00.

Everytime Central Kia TOUCHES the car, something else goes wrong. They claim to be thorough in their diagnostics and make all the necessary repairs but I believe they are taking advantage of consumers. They refuse to give a direct number to the Owner, President or CEO...instead they take a message. We've never heard from an Owner to assume responsibility for their service. Kia consumer care hotline 800-333-4542 is no help...stating they will not get between the dealership and customer disputes (what are they for then if not to be a mediator???). I am so frustrated and feel helpless and vulnerable. Can you help.

Central Kia is trying to get more money out of us. I now don't believe the car need the repairs they claim, and if it does the damage is a result of their incompetence in repairing the car in the first place. In the meantime, my son has to find a way to work (Central Kia does not provide loaner cars) and he missed work on 9-4-08 waiting on them to identify the problem. That cost him a days pay.

Absolutely the worst after purchase experience in my entire life! Be fore warned that the ONLY thing this dealership cares about is taking your hard earned money! There is no value given towards the customer after the dotted line has been signed.

They will make promises they do not intend to keep & forget what they told you, make you do your own follow up on everything, on and on and on. Are you getting the picture? Thank God I only bought a used HONDA from them and won't have to deal with the likes of them again!!

Took advantage of a Government Program with this dealership and did not get the proper results. I was told one thing but another incident occurred. Causing of financial hardship as this was due to helping the environment and in the interim I was duped.

I purchased a used KIA from your dealership from DLon Johnson on 3/31/2008. It was offered with a warranty. That is the reason I purchased a used car from your dealership. She has had intermittent problems with the check engine light, an oil leak, there was a rattle in the front. My daughter has brought the car into your service department only to be discouraged by the service manager because they would not look at the car.

Last Monday (5/4) I flew in from Colorado to come look at the car and to get the problems fixed. We met with DLon and he got Justin Walker to look at the car. Justin told me that he was doing the maintenance as a favor for DLon since it was not under warranty. This is disturbing in that it was sold with a warranty to begin with. After waiting for them to diagnose the car for over 2 hours I requested a time to bring the car back up for them to finish and DLon set the appointment up for Wednesday at 10am.

Another thing to mention is that during those 2 hours they did fix the rattle but Justin could not tell me what it was, what was lose, or anything on it. I brought the car up to your dealership today and DLon has the day off and Justin is telling me he has no appointment and will do NOTHING with the car. I arranged for a car today knowing that her car was going to be in the shop and now that there is no one with authority at your location today I have made arrangements for nothing.

While I spent 2 hours in your showroom I noticed your commitment to quality posters throughout your building, however, so far my experience with your dealership is far less than impressed by the attitude of your service department and the lack of knowledge from your sales person DLon. Now, I may not be a mechanic by trade but I have worked on my share of cars and for them to quote me 3 4 hours to diagnose an oil leak I feel is excessive. I believe it can be found in less than an hour but maybe not repaired but diagnosed.

My goal is simple. I would like to get this resolved and I would like to do this in a cordial manner. No transportation, lack of concern on the service department for getting the car repaired.

We purchased our Kia Spectra June 07 had 4 miles on it. First let me say that the actual Spectra we drove was sold while we were driving it and they brought us another one from the back of the lot exactly like it. We were told this after we signed the papers.

We first started having problems with the fuel. When the fuel light came on and usually it would have been driven no more than 5 miles of when the fuel light coming on, we would get back in the car either a few hours later or the next morning and the car would not start. We have to pump it just to get the gas through to where it needs to go. mind you it is not sitting on uneven ground or we drove it for awhile with the light on as the service dept. tried to indicate.

Then we started having problems with the locks. We would be standing at the door, unlock the door and before we could even open the door they would lock back.

We made an appt. with the service dept. to get these issues taken care of only for them to spend very little time stating that they could not reproduce the problem. On either issue.

We never let the gas light come on anymore, don't need the aggrivation. The door locks have gotten worse. We can be in the car and the doors will unlock and lock on thier own. While at the car wash key in the ignition and it turned backwards so that the music can play, it locked my fiancee out of the car. We had to take him my keys so he could get back in. I called Kia that day demanding to talk to a manager of the dealership.

The young lady put me through to a gentleman who started talking and telling me that they didn't have time to deal with me. I started talking to him to number one find out who he was when the next voice I heard was a young girl. He had transferred me back to the operator. She then hung up on me.

I called back Livid and told her I didn't appreciate her hanging up on me, only to hear her tell someone that Its that lady again who wants to talk to a Manager what do I do. Click i was hung up on again. I was really livid now. I called back up and I got a gentleman by the name of Delon who promised me he was the manager. Yeah right.

He did listen to me and agreed with me that we probably had a Lemon. come down and we will see what we can do to get you out of that car or get yours fixed. We waited 45mins-1 hour to talk to him. First thing he said, lets just get you out of that car. He gets up and leaves.

I decided to go out and look around on the lot leaving my fiancee to deal with him when he came back.

Delon sees me outside and comes out there to tell me well we can't get ya out of that car, but we can sell him another one, and the payments will be around the same but you'll have to keep the car you have too. I looked at him like he was crazy and told him so.

Why would I buy another Kia when this one has so many problems and you wont fix it.

I went in and told my Fiancee what he said and Delon followed me to try to explain it to my Fiancee. We were getting ready to leave when he did this. I told him again he was crazy and we would not buy another Kia when we have a Lemon as it is. He told me that I needed to keep my voice lowered so the other customers wouldn't hear me or he would have to call the police.

I told him number one we were leaving and go ahead and call the police. Of course I was very upset by this time.

He then made the statement louder so the customers could hear him throwing me out. I simply turned to the customers in his dealership and told them to think twice about buying a Kia because they don't honor their product.

Monday my Fiancee drove up in the drive way, got out to move the garbage cans into the garage, left the car running and door shut. Came back to get into the car the doors were locked again. He had to walk down to the hospital(which I had been admitted that day) in order to get the keys from me so he could get back into our running car sitting in our drive way with the doors locked.

When he got home he called Kia and told them what happened again. We have left the vehicle with them now for 4 days and of course they cannot duplicate the problem. Oh new thing that is going on we have a Funky smell coming from the air conditioning of course they couldn't fix that either.
My Fiancee is on his way down right now to get our Kia Spectra, but I have decided to file for a lemon law thing to get out of it or get a new vehicle. Of course reading all these issues on Kia I don't want another one.
I think it is time Kia was taken to court over the lies and ill repairs.

The economical issue is we need our vehicle due to me being ill. WE informed Kia that it was important to get the car fixed before I have to go into the hospital.

You would think they would do everything in their power to find the problem and fix it. All Kia dealerships are told the same thing I am 99% sure. Theres nothing wrong,we can't fix it if we can produce the problem. If I am tring to get into my car and it keeps locking on me it is dangerous if some perp is lurking by. I am afraid that one day we wont be able to get into the car or for that matter out.

In November of 2007 my mother asked if I would be willing to co-sign on a loan for a vehicle for her. I told her I would be willing to try to co-sign, but I was doubtful I would be approved because I had two vehicles in my name already. On 5 November 2007, my mom went to Central Kia of Plano, found a minivan and was asked to fill out an application for the loan. I agreed that I would try to co-sign, but again, I was skeptical I would be approved.

Contrary to my belief, the next morning my mother informed me that the loan had been approved. I never filled out an application, I was never contacted by the dealership during the application process, no information was verified and the dealer did not receive my permission to check my credit. The dealer sent me the contract by Fedex (I am active duty military, stationed in northern California), which I signed and returned (and it was when they sent the contract that they requested a copy of my ID).

Throughout this whole process, I was assured that I was co-signing for this loan. My mother recently informed me that on the evening she got the minivan, the dealer had her fill out two separate credit applications, one for herself and one for me. She did not have all of my information (such as my salary) and and told the salesman (Derrick Sergeant) to contact me to get this information, which never happened.

I contacted Alphera Financial Services (the lender) on Monday, 25 February 2008 to check the payment status of the vehicle. I found out that the copy the lender has of the credit application has my name alone and my signature, and that the auto is financed solely to me. When I called Central Kia to question this, the finance guy (Wes) insisted the loan was in both my name and my mother's, not knowing that I had already spoken with the finance company that same morning. Since that initial call, the dealership has given me the run-around and is being incredibly uncooperative. I have spoken with the finance manager, David Bustos and I have called requesting to speak with the owner of the dealership. All of this has been to no avail. I recently called and spoke with Junior Lopez (who is new to the dealership) and told me to have my mother call and attempt to fill out an application again so that they could try to add her to the loan,? but in actuality, he transferred her to a different salesman, Danny Norris, and they tried to sell her another vehicle.

I have since requested a copy of the application from Alphera to review it and it is very apparent that the application was deliberately put together to look as though it is legitimate. The application is two pages, one of those pages has my information typed in but it is not complete. The other page is a page that was included in the contract paperwork requiring my signature (there is a mark in front of my name where the dealer highlighted the spot for my signature). I would never have signed an incomplete application. There are also several items on the application that are false, such as my monthly income (which I have documentation to prove it is false) and I am also named as a homeowner for the house that is deeded to my mother and step-father. This false information was provided to the lender without my knowledge. Also, the application is dated 11-8-07, the date I received and signed the contract, however, my credit report states that both the dealership and the finance company checked my credit the day that my mother went to get the van, 11-5-07, which was without my consent.

I have a copy of my credit report to confirm these dates. I was told by the finance company that although the credit application is fraudulent, the contract was signed by me, and therefore the only way they can take action is if I press charges. Upon reviewing the contract further, I have found that one of the other vehicles in my name was written on this contract as a trade-in, but the vehicle is currently with my sister (who is the co-signer for that vehicle). I would like to make it very clear that I do not, nor did I ever intend to be the only signer on this loan. The contract was signed under false pretenses. Had I been informed that only I was approved for the loan, I would never have signed the contract. I believe that the circumstances which brought about this loan were deceptive and fraudulent, and either the contract should be considered null and void, or the contract should be fully renegotiated. If neither of these actions is taken, then I will pursue legal action for the emotional and financial damage this ordeal has caused me.

I am now in a financial situation where I cannot obtain even a small loan for myself, because my debt to income ratio is stated to be too high. This has been a headache that has not ceased. My mother is paying on the loan, but it does her absolutely no good whatsoever because it only shows up on my credit.

I went to Central Kia in Lewisville because I wanted to see if I could trade in my Kia Rio in and get a brand new car. I went in the dealership and was approched by Josh Nelson he had asked me what kind of car was I looking for and what color? I told him maybe a new Rio or something a little bigger. He then said how about our Kia Spectra? I then told him I can't make paments over 250.00 He said ok.

I test drove the car I liked then we went to the negotiating table so he could take some information about me to run the credit report. He then went to his managers office to get a figure of how much the payments would be. He said it would be between $450 to $550 I Then told him I said I could'nt make payments over 250.00.

After nomourose times of trying to get that though to him he then said I just need you to make this one payment for that price and we can give you 2 months to make that payment and then you can come back in and refiance the car for 250.

They even made additional promises including that if I would agree to the original noted amount and make payments for three months, I could come back to the dealership , and with my payment history, refinance the car for $250 per month, and 2] that if I commit to buy the car Central Kia would make the first three months payments for me to assure the ability to refinance at the lower rate. So that I would be able to 'afford' the car.

So I agreed and signed for the car. After speaking with my mother in law she told me that I should take the car back because dealerships never give anything free. So not even an hour later her and I took the car back and told them that I wanted my car back. They then said, you left the lot with the car and signed your name on the contracts so you are hooked.

I continued to say I did'nt want the car and Mr. Nelson then told me if he could check with his manager to agree to make the first six months payment for me. I then said I still don't want the car. Then he said that I owned the car whether I wanted or not.

waste of time false hopes

On the 10th of february, I went to go look at a car @ central kia. I was not happy when I left its not that I could not get in a car but just the customer service was so bad from the sales men Criag and Patrick I didn't want to buy a car from them I thought about it over night and it was still on my mind so I called up there the next day to talk to the sales manager I asked for his name and then I got put on hold for up to 10 minutes at a time for them to come back and say they are in a meeting.

this was done to me at least 3 times so I had my friend call for me since she use to be in the car business she also got the run around the lady that answered the phone still wouldn't tell her who was the sales manager but at least they took down a message for her and said that they would call me before the sales manager left well guess what no phone call so I called again on Thursday and I talked to julie that answered the phone.

I think she was the worst of them all I know they screen the calls but why wont anybody listen to a customer. Im finally giving up I dont think anybody cares up there the people that answere the phones are so rude and the salesmen were so rude I wonder what the managers are like. I just thought you should know how they treat there customers and I will never go back and I will let everyone know where they should not go.

the staff at central kia in irving should learn some customer service skills.

She then call me on 1-30-08 told me about her experience at the dealership. I then call Bobby Soto in finance he put me on a marathon hold. I had to call back serveral times.Told Bobby I feel like he could of got a better interest rate for my mother> He then said he did the best he could. I then ask to speak to his manger he said he was the manager and his boss was out. Which I had call back and find out his boss was in, so this is the first lied from this dealership.

On 1-31-08 two day after my mother brought the car I walk in with my mother & talk to Richard Bonaparle the sales person that sold her the car I told him I felt like he took advantage of my mother. I wanted to find out what she paid for the car his reply was we got her around $500.00 a month for her payments. I then said I didn't care about the payments I wanted to find out what she paid for the car. He couldn't answer the question . I then ask for the contract and to speak to the Sales Manager. After kepting me waiting for about 2o min. Justin Stokes the sales manager took us in a office. He was not helpful at all he was very RUDE.

We then ask to speak to the General Manager Brian Holland, Justin said he was not in and I could sit down and wait until the morning, I then walk into the manager office and said is there a General Manager working tonight . Brian Holland then said yes I'm the general manager, I then told him that Justin Stokes just told me he was not in tonight. Here we are dealing with lies again. We went into an office and I told him I feel like my mother has been taking advantage that the contract shows she paid $1400.00 over sticker price . Brian said we are here to do business and she sign it. I then ask for a copy of the lender contract he said he did not have to give me nothing then my mother ask him for a copy , which they never gave her a copy of the sales & lender contract on 1-29-08 when she purchase the car. I walk up to Brian Holland-General Manager and told him I know that the the bank has not funding the money yet , could we sit down and rework the deal. His reply was NO. She sign for it. I then call the bank it was not funded yet and told me the dealership could tear up the contract & rework the deal. WHAT EVER HAPPEN TO CUSTOMER SATISFACTION.

I have been trying to call Scott Fitzgerald who over Brain Holland and the owner Paul Patopless but no reply yet.

It's dealership like this that makes people not want to buy cars. And gives other dealership bad names,I had never had a problems in my life with other dealership, customer service is always important to them.

I'm sure there is a BIG turnover at this location in Lewisville who would want to work and deal will DISHONEST people.


Lies, Dishonest, taken advantage of older lady. Charge more than sticker price of a demo car that has 2700 miles

Car was not funded from the bank on 1-31-08 and they could rework the deal.

my wife informed me in january that she had cosigned on a car laon for her mother. i would have advised against it under any circunstance but it happened and i dealt with it. several weeks later her mother received a letter stating that financing had been turned down. my mother in law has terrible credit. the saleman then contacted my wife (wendy) and her mother. he stated that the loan had been turned down because they had different addresses. my wife lives in waco, tx which is about 150 miles from Dallas , TX where her mother lives.

I didn't give this a whole lot of thought although it did seem a bit strange, and I am not experience in auto finance. my wife returned to Dallas to help her mother get the situation cleared up. This time I knew in advance and stressed that she wait until the weekend and we could find a place that would accept bad credit where my wife would not have to sign her name to it. My worries were liability of having her name associated with her mothers loans as far as accidents were concerned. I also stressed that she be very clear to the saleman to what her role was supposed to be.

Well she said she cosigned on the loan again. Then she stated that she had to claim her address at her mothers house. The saleman said this would help clear up the financing problem. He also told my wife that after a year her name would drop off if the payments were kept current. My wife thought even if something happened she could keep the payment up for a year and the problem would no longer be hers.

I thought this sounded very unusual but I have never cosigned and just wrote it off to maybe they have a program like this now. I was very angry about this but understand how hard it would be to tell your own mother no. I also realized that I am fortunate enough that I could probably make an extra payment if I had to. We currently are making the payments on the car and are considering our options of getting the car since we are paying for it. My wife is actully listed as the buyer her mother the co buyer and there is no cosigner. My wife or her mother has never went through a car purchase on her own and she believed what the saleman was telling her.

I had specificly informed her if she intended on helping with that specific car to only cosign the loan and not to purchase the car for her. I believe the saleman mislead Wendy just to get a sale. He knew wendy did not live with her mother in fact he sent the final papers to us at our home FedEX. The saleman told her they would not be able to get the car finance if she didn't put her mother's address as her own. So she did and signed where the saleman told her to.

I was just about to write this off as you should always read before signing something which I practice religiously, but then I came across a complaint listed on this site and thought I would give this instance in hopes of generating a helpful response. It seems this dealership comes up several times in fact I looked them up on the BBB website and found they have an unsatifactory rating and 32 unanswered complaints. My main concern right now is our liablity for the car. I do plan on obtaining the car as soon as possible to help remedy that problem. I just think this happens more often than not and would like to believe something could be done even if its only filing a formal complaint.

on a Kia Sorrento, for $11888 they would also give you a $1000 shopping spree if you did not buy a car for the first 100 people. You were to call and get approved. I was told I would get a call back in 20 min., never happened, I had to call them, I was approved I asked several questions pertaining to their add as I did not want to drive all that way and it be for nothing. I was also told this was not a lease. When I got there, I was told by my sales person, there were so many adds she had to check to see what add was still in effect. Now here comes the news, I cant' get a Sorrento at the $199 down $199 mon They try to get me into a Sportage (used) It now turns into $1000 down, $350-450 mo.

I asked again about the $11888 vehicle, they told me they still do have $11888 for the vehicle with out air and a 5 speed. She tells me it would cost $3000 to add air, her Manager says $2500, then when I question the difference in the 2 cost he then says oh yah, with this and that it will be $3000. Now I know for sure this is a bunch of BS they are trying to pull. I kept reiterating that fact the I came in because of there offer that was advertised on TV, it was effident they did not want to give me that deal. Now comes the $1000 shopping spree.

I was given that as a consolation, however they did not have any certificates at the time, so my salesperson wrote on the back of her business card owe $1000 shopping spree, she initialed and dated it said she would sent it out on Monday Oct 1, I fax'd her on Oct 2, reminding her of this, she called me told me they were not getting any certificate for quite a while, and that her manager said the promo ended sometime ago. When I told her this was all a scam she then said she should have something to me by the end of the week. We will see, even though I doubt it.,

There is no physical damage or consequences to me. Economic, maybe the price of gas and my time. However Central Kia are class A scam artists, I have never seen a dealer work this way in my entire life. They lie and false advertise. I have a signed document promising me $1000 shopping spree that I believe they do not want to deliver on. My experience with dealership was horrible. They are an unethical dealership that does not belong selling anything to anybody.

After speaking over the phone with two people from the Kia of Lewisville sales team for two days my Mother and I went to Kia to purchase a vehicle. My mother was to be a co signer on this loan for 6-8 months to allow me to build positive credit. This was suggested by Nichole in sales. On July 12, 2007 we went and met with Will Shropshire who was my sales person. We looked the cars over and decided to check out Dealerships because the car I wanted the 2007 Optum was $19945.00 and to expensive. We started walking off the lot and my salesman (William) went to get his Sales Manager, Angelo.

After a long discussion making sure we asked every question we needed answers to he agreed to sale the car for 16,945 after giving 3000 for my trade. We also discussed rebates and free gas for a year (which we never got. The whole time it was understood my Mother only be a co-signer and be on the loan for 6-8 months than drop off. Mom and I completed the applications and they took a copy of my license while she filled out all the paper work. After being there for about three and a half hours, we had to wait at least 45 minutes to meet with financing. Finally we were led into Nick Baki's office to complete the sale. We asked why my name was not listed because the car was for me and she was just a co-signer. He told me I didn't have to sign that paper. (He also sold us a warranty for $2000)

We asked how much the car would cost me when it was all said and done. He said $20,835.27. As Mom completed the two long yellow forms one was blank. She asked why the paper was blank; Nick said oh, we will fill that out later! Because he had already told us how much the vehicle would cost and showed all calculations on the other yellow sheet that she signed first we didn't even think about it and she signed it. (Of course she should not have signed a blank contract but again we didn't think about it and had been there for about 4 and half hours at that point)This turned out to be our biggest mistake. When done he did not give us anything to leave with, copy of the contract etc.

I asked for our copy of the contract. He said they would mail it to us. He told us the bank would be calling also and not to tell them car was for me. We asked why and he said that would make it easier to approve the loan. We later found out that it's actually because it's illegal to sale a car to someone for another person. It's called a straw purchase.

We received the contract and warranty information in the mail around July 20th (after the 3 days we had to return the car if we changed our mind, that we were not told about) and than everything became clear. The contract was than filled in of course. While the cost of the car was 20,835.27 the interest was $8,116.17 and the rate was 9.89%. Bring the total to 28,951.44. Needless to say we were floored. Neither of us would ever pay that much for a KIA.

We called and went back to the dealership more than 10 times only to be treated like we were lying about the contract being blank. We asked why I wasnt on the loan at all we were told they got a better rate with my Mom alone. But we were not given the option to choose. She wanted to put me on the loan and we were told there was no way to put me on the loan without refinancing the whole thing. When my Mother questioned Nicks Manager (we thought at the time) about the bank calling and things Angelo said. He said the bank would never call us. Why would they do that the loan was approved before we left the dealership and would not address why Nick told us that. He said he fired Angelo so he didn't care what he said to us, that sales people would say anything to get the sale. They're all liars and he works for the finance company not Kia. We were lied to and disrespected over and over again.

My Mom has excellent credit. Her score is in the high 700's. And Angelo the sales manger (who had been fired in less than a week after he sold us the car for similar practices) assured her a low interest rate no higher than 6 or 7%. So what reason would her interest be so high? This has been the most humiliating experience in my life.

I bought a car from them and was told that it was a repo. When I went to try and trade this car in I was told that it is worthless bacause it had been totaled before I bought it.

I am still paying a 18,000.00 loan for a car that is worth less than 5000.00

On June 29, 2007 I purchased a 2006 Hyndai Sonata from Central Kia of Lewisville. My authorized sales representative was a young man named Clinton.

At that same time, I traded in my 2004 Chrysler Seabring with a clear understanding that my note with Chrysler Financial would be paid in full at the conclusion of the deal. I spent over 4 hours making the deal, only to be rushed out of the dealership at 10:30 pm b/c they were closed without even getting my car detailed or cleaned. I had to come back in and take more time off of work to get the car detailed out. It took several more visits for me to get the car in like new status that was promised when I bought the car.

I have still not gotten floor mats, which where were promised, and the average job they did detailing my car is to be desired. It took me arguing with my sales rep to get all of the modifications completed as well as new tires since they were not new but they were sold to me as being new.

Two weeks later on Monday - August 13, 2007 I received a call from the collections department of Chrysler Financial asking why my July payment of $270.13 had not been received. I explained to them that I had purchased another vehicle and Central Kia of Lewisville was to have paid off the loan for the Seabring. I then immediately called Clinton at the dealership.

He instructed me to talk to someone in Finance and then transferred me. After waiting on hold for 10 minutes, Bobby in the finance department answered. I again explained the situation and he advised me that he would look into it and call me back.

The next day, Tuesday - August 14th, I waited until around noon for his call then elected to call him again to check on the status of my pay off. Bobby advised me that he had sent everything over to the corporate accounting office in Plano and that he would call me back with the details. Concerned, I then took it upon myself to call Plano direct. I spoke to a lady named Jennifer who, after giving her my name, admitted that she had just seen something on her desk with my name on it and asked that I give her an opportunity to look over what she had and that she would call me back.

Wednesday - August 15th, when I did not receive her call, I again called the Plano financial office only to learn that Jennifer was not available. I asked to speak to the manager. A lady by the name of Kim picked up. I again explained the nature of my call and she also said she would look in to it and call me back.

Thursday - August 16th, with no word from Bobby, Jennifer or Kim I again called the Plano financial office. By this time, Chrysler Financial had called me again to remind me that my account is nearing 30 days past due and that they needed payment.

I spoke to Kim again. She indicated that she had no paperwork to indicate there was a vehicle that was traded in by me and therefore she had nothing to pay off. She also mentioned that the sales receipt on my deal showed no record of a trade. She went on to say that she spoke to the manager at Central Kia the previous day and he was to contact me and have me come back in to the dealership and re-sign all the paperwork. She further indicated that she was shocked? that he had not yet called me and that all she was waiting for to resolve this was the signed paperwork from Central Kia. She then suggested I contact the general manager at Central Kia, John Viola or the sales manager, Michael Murphy.

Rather than attempt to reach either of these managers by phone, I left work early (4:15 PM) and drove to the dealership in hopes of speaking to one of them.

Upon arriving, I asked to speak to Mr. Viola. The receptionist asked if I had an appointment with him and I told her I didnt, but that I had an issue with the payoff of my trade and needed to see him. She took my name and asked me to wait. I waited for over 30 minutes. At that point, Mr. Viola poked his head out and told me he was getting my paperwork ready and would be right back. A few minutes later a gentleman from finance came out and asked me to come with him. He apologized for the inconvenience and advised me that I would have to re-sign all the paperwork. After 15 minutes of signing and another 20 minutes of waiting for him to reach Chrysler Financial for my pay off, he told me he would get everything into accounting so that it would be sent overnight delivery the following day Friday, August 17th for a Monday morning arrival at Chrysler Financial.

I asked to speak to Mr. Viola again. I was told that he was the only manager on duty and was extremely busy. I stopped by the receptionist desk and asked her to get Mr. Viola for me. She too indicated that he was very busy but that she would see what she could do. A few minutes later his assistant came out and asked if he could help me. I told him I needed 3 minutes of Mr. Violas time and that I was very frustrated that I could not speak to him. He again made excuses for him saying he was very busy. Getting nowhere, I left.

On Monday August 20th I called Kim at the Plano financial office to confirm the check had been sent out over night delivery on Friday as I was told on Thursday. She returned my call and left a message saying she had been out of her office on Friday and that she would take care of sending it over night delivery that day so that it would be at Chrysler Financial on Tuesday morning and there was no reason for me to call her any further.

Frustrated and feeling like I was getting the run around, I then called the owner of Central Kia of Lewisville, Paul Fotopolous who offices in the Plano financial office where I had been speaking to Kim. I was transferred to his assistants voice mail, Delia Lopez. I left a message for Mr. Fotopolous to contact me stating they could reach me on my cell phone for the remainder of the day.

Later that evening, around 8:30 PM, Chrysler Financial called again to remind me my account was now 27 days past due and that once it reached 30 days past due it would be turned over to collections and would appear on my credit history as being late. They advised me to make the July payment along with late charges of $13.47 to avoid this from happening. I attempted to explain that the dealership had admitted ownership of this oversight to pay off my loan and that they were sending the check over night and Chrysler Financial should have it by the next morning. They explained to me that even if they got payment the following day it would take 24-48 hours to process the payment and would reach the 30 day past due status before then. She highly recommended that I made the July payment to avoid this and even offered to waive the late fee to help me out. I continued to explain to her that she needed to stop the collection calls (at this point they are calling me 3 times a day) and that this was not my fault and that as a last resort, if the check was not there by close of business Tuesday August 21 that I would (reluctantly) make the July payment.

It is now 10:00 AM on Tuesday August 21 and again I have not heard from the owner of this dealership, Mr. Fotopolous or his assistant, Ms. Lopez.

Not only did I have to leave work early on several occassions, but I had to come up with another car payment for a car I gave to the Kia dealership on June 30th.

Well, after he reviewed my credit history, he told me that I was going to need a cosigner, which was not a real suprise to me, since I am only 22. After I got a cosigner lined up, we went for a test drive in the Sportage, and came back to the dealership so he could take a look at my trade. We walked out to my car and, as a mistake on my part, handed him my keys at his request, so he could take a further inspection of my car. Afterwards, we walked back in so he could transfer the information he had written to other paperwork for me to sign. Well, after this, his finance manager walked up to me to talk to me about the deal. Derek, the finance manager, strongly suggested to me that I get my car reposessed, since I was upside down on my payments and that my car was pretty much worthless.

After repeated declinations of his request to just purchase the new car without trading in my car, he told me that my car was, and I quote, a piece of crap that will probably break down as I'm driving away from the dealership. I told him that I didn't want to mess up my credit with a reposession and he procedes to ask me what the difference was between letting my car get reposessed and the other negative marks on my credit report.

Well, after we get past the fact that I wasn't getting my car reposessed and being insulted about my credit, we get to a figure that I thought was somewhat decent. I was left to sit for about 30 minutes as they get their paperwork ready. I then start to think that I am getting shafted and that I have been insulted and don't want to go on with the deal. I reach for my keys, only to realize that Caleb didn't give me my keys back in order to make sure that I couldn't leave.

After being forced into the finance managers office, since I wasn't able to leave, I told them that I wasn't going to sign the paperwork and that I needed my keys back so I could leave. Well, Derek's manager, John, comes up to me and procedes again to tell me that my car is a piece of crap and that I need to be a man of my word and sign the paperwork. He told me that I was full of s*@! and walked out.

Still not having my keys, Derek comes back in and lets me know that if I don't sign the paperwork he will lose his job because his boss is mad. I told him I wanted my keys and that I was leaving. He gets up and comes back about 10 minutes later, lets me know that his boss is really p*ssed and that I need to leave as he hands me my keys, which have a tag on them as though it was already traded in.

Needless to say, I will NEVER be shopping at Central Kia again. So much for them being a family owned company who is in it to take care of the customer.

I argued with tem for a while, the car needed repairs that got worse because they would not honor the warranty, I took it to the dealer and told them to fix it or get sued, they called my lender and had it picked up as abandoned. I lost the car. The lender had known about the situation because I called them and emailed them the papers showing it was financed new and gave the the KIA manufacturer numbers and names of people I talked to . The finance company even said they were going to make the dealer buy it back. They did not. The lender is now calling for a deficiency. Please do not list my last name on a web site, the whole mess is embarrasing.

I am owed $500

I went Central Kia on Monday, April 30th to purchase a used vehicle. During the application process I informed the salesperson I only had $500 to put down and could only afford $250 a month. I was asked to sign a blank purchase contract with nothing written on it except a sticky note with the amount of payment I wanted in order for them to run the financing. I was told I was approved and I asked for copies of the sales contract and all paperwork and was told, it would be mailed. On Wed. May 2, I received a call from David, who did the financing, informing me the finance company would be calling me to inquire about the vehicle.

David asked me to lie with regard to the value of the car and the equipment on it because they had to inflate the value of the car to get the payments I wanted. I became uneasy about the purchase and returned to the dealership that evening to obtain copies of the paperwork. After arguing with David for several minutes, another gentleman overheard and said they should give me a computer copy that would not have my signature. I received the copy and looked it over only to discover, I am paying $18,000 for a car valued at around $6300 at trade in, if that much.

I called Bill Holland to inform him I wanted out of the contract and he told me to bring the car back and we'll see what we can do. On Thurs of the same week, I received a call from another finance manager trying to offer me a better deal. As I told him, I cannot make it any clearer, I no longer want to do business with this dealership based on the practices I've experienced. I am returning the car, I want the loan unfunded, if it's even been funded and I want my $500 down payment back so I can purchase elsewhere. The second finance person I was speaking to, told me there are no refunds as I had signed a contract and the loan had funded. If that is the case, I have no proof of that because no one at the dealership has provided it.

The dealer has $500 of my money I would like refunded as I am returning the car.

My wife and I purchased a new 2007 Kia Sedona Van on March 1, 2007 at Central Kia , Lewisville, Texas. After several hours of arguing because the total figues kept changing in the finance department we agreed upon a contract. I signed all paper work but was told I could not get copies of what I signed until the car had been financed? I thought this was very strange since I have excellant credit with a score of 740. Justin said they could not give me copies of my paper work until the found a finance company? I went along with it and we left with our new car.

Several weeks later I noticed our trade in through GMAC had not been paid off. I called several times to Clint and Justin and they said everything was taken care of. As of today (3/26/07) my loan at GMAC still has not been paid off and I now owe another payment. I have not received any copies of the paper work I signed nor have we received our new tags. The dealer ship said to come by and they would put another paper plate on since the first one is expired. Justion, the finance manager, said I did not need copies of the paper work. I insisted and he said I need to call someone else in finance at the Plano store. He transferred me to someone he called Kim but I only got her voicemail.

I have called back several times but still only get her voice mail and she has not returned my message. This is still an on-going issue and Iam very confused about why this would take this long. I did receive a payment book from a finance company with a payment due now so I did make it. I did not receive and information about the finance company explaining who they were just a payment book. I assumed it was on the car since the payments were what was agreed upon?

My wife and I are very concerned about our trade in vehicle not being paid off and the fact we can not get copies of the paper work we signed. DID WE BUY A NEW CAR AND IS OUR OLD CAR GOING TO BE PAID OFF?

I would never reccomend anyone purchase a car from Central Kia.

I bought a car and was approved on March 17, 2007. On Monday I received a call from Derrick in the finance department that I needed to come and sign some papers. So I went after work on Wed. March 21, and then I was told the loan did not get approved at the bank and they were taking back the car and would take me home. The man that told me this also said they would overnight my $1000.00 down payment to my job the next day.

I waited all day and then started calling - I can never speak to anyone I just have to leave messages and wait on a call back that never comes. I need this money to buy another car and I am currently renting a car. So they are costing me money by holding my money. I think I have been unfairly threated and they would not have treated a man the way they treated me. I need someone to call me (I've left 10 messages) and I need my money back.

I am not getting any assistance from a manager - I repeatidly requested to speak with and they just take a message. You can't even leave a voice mail.
Basically they have my money. I do not have a car and I need my money back.

I was humilated by being told I could buy the car and then told (no) I would have perferred being told no up front. They rove me home. I am renting a car because they have my down payment money Since 3/17/2007 today is 3/23/2007 - I can not get another car without that $1000.00

On February 20,2007 I contacted Central KIA by email and by phone I asked about trade-ins and qualifications.I was told to come in. We went in about 10a.m.We meaning myself and friends.

We were greeted by a sales person (Daniel).I told Daniel I spoke with a guy (Brian)over the phone and I received an email from(Gracie)I shared wth him the information that was given.He said Brian is not here right May I help you?I said I hope so.He then suggested that I take a look at what they have.After looking at the vehicles we went into his office.He gathered information from me.

He then took the information to the fiance manager (Bobby)By now it is time for me to leave to pick my children up from school (after 2:00p.m.).I told the salesman I had to drive back (about 30 mins from here)to get my kids anyway, he said when will you be back? I said to him in about an hour.How is everything looking? He said when you get back we will put you in a car.I made it back about 4:00pm. with my kids. I informed the salesman I was back and that my kids haven't eaten. How long will it be? He said less than an hour.(By the way, my children and I were outside.)

The salesman came out about 15 mins. later and said to me have you decided which vehicle you want 'I test drove 2'I showed the cars to my kids so they decided which one they all wanted.I asked Daniel which one could he get me a better deal on he said the black pontiac, for sure after my children spoke.I told Daniel let me think about it and call you tomorrow.

So I had upset kids.

Then he says to me this deal might not bee here tomorrow.At this time he was you have to do it for the kids. So beeing a parent you don't want to dissapoint your kids espicially,when their hopes are going through the roof.We went inside to discuss details.There were some disagreements. Finally,a decision was made and I had 4 happy kids.The finace manager said everything looks good and you are good to go.

The finace manager then says I will be right back this is about 6:00p.m. I said to him as well,my kids are getting aggitated because they haven't eat yet. He said it won't be long and I said that's what Daniel said earlier. We finally got to leave that car lot before just a little before 8:00p.m. On March 2,2007 I received a phone call at 10:16a.m Bobby.Telling me that he put the wrong VIN # on the bank statment so I needed to bring the car in so he could get the correct # and take photos of the car otherwise I could not get my tags.

I agreed.When I got there I had to wait on him for about an hour.He then came out with a notepad or folder and wrote the VIN and aked to see the keys so that he could check the miles on the car which all of this never really made any sense to me but they are suppose to be legit.He later calls me into his office and tells me we are taking the car.I said WHAT? What do you mean you are taking the car.I was embarrassed,humilated,and very devastated.He said I can't let you lleave here in that car.I asked him where was my trade-in do you still have iit?He said yes.Ok, I then said to him where is it and I will also need my title. I waited hour after hour for my trade-in and title.

I had been there all day and I also had a friend with me.We were hungry and had no transportation.They people at the car lot was very rude. They wanted to know why we were still there well, for one you took the pontiac and you still have my trade.What and how are we supposed to do?It was time to pick up my children from school.I had to call a friend who I had to pay to get my kids and watch until I could pick them up.

Finally,I called the cops at 3:11p.m. An officer came out and went inside to speak with the people at Central KIA in Lewisville.My trade then arrived about 30mins.later.I asked for the title and I was told you signed it over to us so technically it's not yours anymore.

They were all laughing about.I kept my cool.I left in my trade but I do not have the title.

My kids are dissappoint they showed all there friends their new car.I spent alot of time at Central KIA,I was humiliated,the people were rude except,for Daniel I am suffering from stress,emotional distress and the loss of time,I also had to pay my friend (sitter).

I am being forced to pay for this out of pocket now, and because I just dont have the money to do it, am risking a traffic ticket as a result because I need to be able to drive myself to and from work.

I bought a used car, a Mitsubishi from Central Kia after being forced into a sale and buying and extended warranty policy I did not need. I tried to return it the next day as the back tire about fell off, the car shook and the car died the next day requiring a tow truck. I took it to Mitsubishi and they looked it over and said it had been in two car wrecks with much assoicated damage. They called Kia dealer who agreeed for me to return the car to them and gave me a Kia loaner. No one has dealt with the problems at Central Kia, no one calls you back. I did finally get a call saying they would fix the Mitsubishi and that was it.

I told them I do not want the damaged car back and would deal with them on a new Kia..still no response.

I am sending a certified letter to the President of Central Kia as it has been 60 days since I bought this Mitsubishi and they will not do anything and the bank keeps calling.

I purchased a used Van from Central Kia in Irving, TX before the end of July, 2006. I was not able to use my current vehicle as a trade-in and was told I needed a $500 down payment. I payed $500 signed all the paperwork and received the keys to the van. I called the dealer the next day to let them know I forgot my copy of the sales contract but was told I would receive all copies of contract and warranty when I picked up my license plates. The week before my first payment was due (August 15th) I called my salesman, Art Sanders to let him know I had not received a payment book.

Mr. Sanders said he would look into the matter and give me a call back but not to worry. Again, I asked him about getting a copy of my sales contract but he could not answer that question. Today (August 31st) I took a day off work in order to get everything straight regarding my first payment. When I went into the dealership, I was treated with very little respect. I was told the bank wanted another $4,500 for down payment or else I had to give the van back to the dealership. This was told to me by David Tanguma (finance manager). David was very cold and non caring when I explained this is the only vehicle we have now. My husband is disabled and I'm the only means of support for my family. David could have cared less. He just shrugged his shoulders.

I asked David if he treated all his customers the same way and again he just shrugged his shoulders. I asked for a ride home since I had no other way. David got really rude with me and told me if I didn't give him the key to the van then he wouldn't get someone to take me home. His words were now how would you like that? You wouldn't like that would you? So, what's your answer? What are you going to do now? How does that make you feel to know I don't have to get you a ride home?

I feel like this was a complete misrepresentation of the truth. I have no sales contract and could not get a copy which leads me to believe this is common practice with the dealership.

Word of mouth is a very powerful tool in my opinion but I will be patient for a few days if someone will explain this fradulent procedure to me.

I purchased a 2004 Kia Rio Cinca 17 mths ago. Last week 05/13/2006, while on Freeway the car just completely died, after a coughing/stuttering sound and car shaking from front hood started suddenly. Luckilly was getting off an exit and was able to pull over to the median before car died totally.

When car finally at Kia dealership close to home, was told the *Cam shaft* broke. The cars oil had been changed, per the warranty every 7500 miles. Because it was done by my stepson, not KIA they refused to fix thier cam shaft unless i came up with 2500 dollars first. The reasins they gave me was 1) car had sat for 8 mths while was in another city with company car, leaving 1/4 tank to sit and go bad. 2) Left old oil in car which went bad. 3) because oil had not been changed every 3000 miles, but every 7500 miles, the cam shaft broke because not enough lubrication ,making it get stuck in the housing.

Talked to 2 seperate Service managers ,from two other varied dealerships ( not KIA). both state that the cam shaft could NOT break because car went 40,000 miles in 17 mths with 4-5 oil changes. said even one or tow oil changes would never had caused the cam shaft to break. That it must be a fault in the medal itself, or- soft metal.

Called KIA Customer Asssistance and General manger of Kia in Plano, to get them to fix thier engine defect ,per thier Liabilty* Warranty. Keeep getting the run around. Corporate office came down to check my car....and STILL wont fix thier own engine defect until I pay them to fix it.

I have 3 more years to pay on this car, can't get new car -or trade in this worthless thing. So, have no choice except to get *Raped* and pay them at least $2500, to repair thier own engine fault with the cam shaft.

I am now up to a total of 5 days renting an optima for 15/day....and car wont be rdy til next week. That means $120 for that. Have to pay KIA at least $2500 to repair the Cam shaft, that they refuse to repair. Lost a day's pay. Spent the past week being stressed out, losing sleep....worrying how much will end up paying for thier defective engine. Had to take out a loan , using the car from KIA just to obtain that $2500 they want.

On Monday 3/13, I called Central Kia of Plano to schedule a 60,000 mile service. I was told that I would also need to have a timing belt change, which was more important then a 60,000 mile service. To have the timing belt done first, then have the 60,000 mile service done. I agreed to have this service done. I also asked to have a loaner car,I was told that o loaner car would be available on 3/16. I arrived the morning 3/16 at 7:00 am, the time the dealership opens. I was told that they have NO loaner cars, and that the person I spoke with not there. I was told MAYBE, they would have one on saturday.

I took hour two off from work to drop off my car and to pick up a loaner car. I also have to cancel a weekend trip, due to not having my car done and/or having a loaner car.

This is not the first time, I have had this kind of service at Central Kia.


1)What if my timing belt should brake during the wait, for a service.
2) I have to rent a car now, to continue with weekend plans.

I feel that the serevice at Central Kia, is to say the less POOR.

I traded a 2002 Ford Mustang in for a 2005 Kia Sorento..The price for the Sorento was $21,000..i have now found a 2006 for $16k...my main complaint is that i had told them to go through with the deal..I wanted gap insurance to be included..The sales person told me don't worry about it..finance will handle..I went into financing and they told me could not add it because my interest rate would go up but assured me that my auto insurance carrys it...it doesn't...also the sales rep mis lead me...told me Kia's hold there value more than any other SUV..the value dropped to $16k once I drove off the lot..

now i feel I have been misled and the deal was put together with false information..I have contacted dealer and they have never gotten back to me.

I am now more than $6,000 upside down on my loan and feel that the dealership used illegal tactics to sell me this vehicle..I have filed a complaint with the Better Business Bureau

On Saturday, August 28, I selected a vehicle for purchase. Up to that point, I had been very satisfied with the service I had received.

A Finance person, named Tim came in with a stack of papers for me to sign. As he explained each one and had me signing them, he told me about the Platinum coverage and told me to sing on the line. I asked him what the fee was for this and he responded that there was none, that it was part of the service.

After leaving, I mentioned this free service to a friend of mine who had also purhased a Kia. He informed me that it was not free, at all. I called Kia and was told by David, in Finance, that there was a fee associated with it. $799.99 to be exact. He went on to explain that this fee was part of the package and maybe Tim was mistaken because he was fairly new to the company.

He said he didn't know what we could do, but did offer to remove the service. I explained that I was told it was a courtesy and I didn't feel I should lose it, but shouldn't have to pay for it, either, as it was a gross misrepresentation of the company.

After leaving the telephone for several moments, he gave me the name of the number of someone else to call the following day. That call has not been made at this time.

$799 plus interest for 72 months for something I was told would cost nothing.

The car had twenty-eight thousand miles on still under warranty when I noticed the oil was vanishing from the motor, no visible leaks on the ground or black smoke from the tailpipe. I brought the car back to Central Kia 8 to 10 times for the same problem and was told nothing was wrong with the car.

I was than told by the Head Mechanic at the time that I need a new engine and to leave the car so he can order it and he than gave me a loaner car to used until my car was repaired.

Seven weeks later, two days before my wedding, I received a call from Mike at Central Kia asking me if i have a car at the dealership and what is the problem with the car. I than told me, you should be telling me what is the problem with the car you have had for the past seven weeks. He than asked me, do you have our demo car? I than replied, yes, I do. than he threaten to call the police and have me arrested for stealing the demo car. Which I did not understand especially when they are the ones who gave me the car and I had the paperwork that showed they released the car to me until my car was repaired.

About, 10 minutes later I received another car from them telling me, my car was ready and they did not find anything wrong with my car, and I need have their back within the hour or they are going to call the police and tell them I have stolen their car.

Once, I arrived at the dealership they had 3 of their people waiting for me, I asked for a copy of my prior work orders and was told they do not have to and will not give them to me. I was than told they have called the police and to get off their property and never come back. Since, I had to tie-up alot of loose ends for my wedding. I left and still have the same problem, every 5 hundred miles I have to put 4 qts in my car.

The promises to help with credit problems and says it Approves everyone. When we called we were reluctant to give info such as the SS number we just wanted to know how they can approve poeple like us in our postion their persistant loan officers told us that they have worked with less and will have us approved in 15 minutes.

We received no calls and went to call them back and all three dealerships had no recollection of the application we filled out with the SS number that is somewhere. This is not what to expect from a big dealership that promises things to treat the poeple who need their business more, not only that but with indentity theft high in the metroplex they didn't really do their part in preventing the problem either. We will not ever buy a Kia from Central and will probaly tell friends and neighbors of our disappointment.

Total dissatifaction with the New car buying process.

I traded in a 2002 PT Cruiser on 9/3/04. On 9/14/04, when I came back in town from vacation I had a Dallas County parking ticket. The ticket was dated 9/30/04. Whoever they sold the car to did not change the title. They may not have sold the car yet, it may have been someone at the dealership. I spoke to the general manager just to ask about the ticket and to find out what the chain of command was on a trade-in. He was immediately hostile and extremely rude. I told him if he could not speak in a normal tone of voice I would find someone over his head to speak with. He said Honey, there is no one over me. Somehow I doubt that. I called Dallas County and they told me to fill out a transfer of ownership and fax it to them and they would send the ticket to him. There is a small amount of justice.

I just can not imagine a dealership that has a general manager that is extremely rude to their customers. So buyer beware when you are buying from these people. I also only received one key to the car I bought. I'm afraid to ask what happened to the other keys I should have gotten. I'm afraid his head will explode.

If I had to pay the ticket it would have been $55.00. I don't know how much it will cost to get extra keys.

I've had numerous problems with the 2001 Kia Sephia I purchased in Feb 2001. Some of the problems were small, some more severe. Bottom line, my car's had problems, still does, and the service staff at this location has been very difficult at times to work with.

Let's take it all the way back to when I got the car. First off, I was promised 3 free oil changes by the salesman. The first 3 times the oil needed to be changed, I did eventually get all 3 for free, but it was like pulling teeth to get it done. It required numerous phone calls to the salesman, sales manager, and service manager, to coordinate this.

Next, I noticed a couple of strange things after owning the car a few weeks. First, a section of the dash board, by the glove box was discolored, and didn't match like it should the rest of the dash. The dealership replaced this. Next I noticed a few weeks after owning the car, that it shimmied a little bit on the road. Came to find out during one of my free oil changes, that the left rear wheel was bent. I never bent it, told Kia they should fix it, however Kia refused too.

Then a few months later the radio in the car completely stopped working. Kia replaced it, but it took a few weeks, waiting for them to get one in. I kept having to call and check back with parts before scheduling an appt, to see if they had one yet. Shouldn't they do this?

Next, one day my car wouldn't start, was just completely dead. Jump started it and took it to Kia, and they either replaced the battery or alternator, around 30,000 miles.

But here's my biggest complaint. Every since the car was around 9,000 miles, it started having brake problems. Prior to those 9,000 miles I'd already had numerous run-ins with the Central Kia service dept, and felt it would be pointless to pursue this. The car has a major brake problem, and has since at around 9,000 miles. At that time, Central Kia had a different service manager, who was very difficult to get along with. So I just assumed I was screwed. Now I'm finding out that Kia's are known for rotor/drum/pad problems, and very expensive repairs, at low mileage. There are tons of different articles on the internet discussing this, if you do a search. Anyway, I now suspect all this is worn out on my car, and will cost hundreds to replace. So why am I complaining?

The staff at Central Kia has always been, in my opinion, difficult to work with. From the salesperson, to the sales manager, to the service mgr's. If they had been a more customer service oriented company, and less difficult to work with, I'd have really pressed the brake issue around 9,000 miles, which as I understand it, would have meant most of my brake problems at that point would be under warranty.

I'd highly recommend, based on my own personal experience, that a person think twice before purchasing a Kia, or dealing with Central Kia in Dallas.

My boyfriend and I went to Central Kia of Plano in Aug. 2002 to buy a used car. We were greeted by a new salesmen who turned out to be very foul-mouthed. I test drove a 2000 Kia Sephia and liked it. We waited for an hour or so for the finance department. Finally someone came to tell us that the salesmen WRECKED the car while filling up the gas tank. We were then assigned a more experienced rep, and promised that we'd get a SWEET deal on another car. There weren't too many used Kias on the lot, so I chose to test drive a used 2002 Kia Spectra. I noticed a lot of stains in the car, and was assured twice by the salesman that the car would be detailed before we left. Again we waited for the finance department, and was quoted around $8,000. The salesman didn't seem too sure.

Finally we went in to discuss the contract, and the when the numbers $11,200 came out of the finance mans mouth I about died. A sweet deal became sour. I puckered up and took it (I was thinking about my current car with no a/c, and it was about to kick the bucket). After 6 hours, we were handed the keys and I was ready to get out of there. Stepping into the car, I saw the stains were still there, the cigarette lighter was missing, and when I asked my boyfriend to see if his viser had a mirror, the viser latch that was attached to the ceiling fell off. IT WAS JUST SITTING THERE WAITING TO FALL!

Things went well for a few weeks, until I heard rattling under the car. Then after my boyfriend changed my oil, we noticed that the dipstick was too short to measure the oil level. I had had it. I called them on Sept. 18th to complain, and there wasn't a soul there to help me. I was refused by the service department about the rattling, telling me that the sales department handles that (doesn't make too much sense). My advice: DO NOT buy a KIA from Central Kia of Plano!

I'm paying more money for a used 2002 car, when I really wanted an older car. I feel like a real dipstick. I'm not the one to complain, but I feel like I should be calling them up and yelling.