Complain about a product or service

Central Kia

Plano TX

Jessica of Plano , TX June 18, 2009

Short and Sweet: They sold us a used car claiming it was new.

Here's more of the story. My husband and I wanted to change from a Nissan Altima to a minivan to accommodate our growing family. We went to Central Kia of Plano and dealt with a salesman named Gabe. We found the car we wanted and after hours of trying to make the deal, left there at 9 at night in the new minivan. They said we would need to come back the next day to pick up a few things. They lost our licenses. My husband and I both had to get replacements from the DMV. They didn't give us a contract or any paperwork even though we were asking for it...etc, etc, etc. It was awful. However, the worst thing was that they sold us a used car claiming it was new. When I went back the next day...and every single day for about a week and a half - the salesman we had dealt with had been transferred, they didn't know the history of the car - or why we found melted crayons in one of the back compartments - they sold us a used car warranty even though it was supposed to be under a "new" car warranty.

It was a mess. We ended up keeping the car because we couldn't get our old one back...the next day. Then, when we went in to try to get them to do something to make things better - they could never be made right - they told us they would give us 6 free oil changes and 6 free details. That would have saved us a bit, so we said okay, that would make things better. When we were given a business card with the freebies handwritten on the back...it turned into 3 free details.

Skip forward a bit to when I took the car in for the first oil change at like 3k miles. They told me I had the option of paying for a tire rotation. I said no. I was going to wait until 5k mi. to do that before taking a trip out of town. They voided my warranty! They said I hadn't followed recommended maintenance for the vehicle. My husband took the handbook for the car into the office and showed them exactly what the recommended maintenance for the car was... they said that the KIA book was not going to reverse them voiding our warranty...over a tire rotation!

Terry of Rowlett, TX March 15, 2009

Central Kia is one of the most shady operations I have delt with. I have purchased two cars from them yet have been treated like trash my entire experience as a customer. Recently I called to purchase a new car from Lewisvile and they took the application over the phone and said we will call you shortly. 5 days later still no call I called them and they had no record of the application.

One of the managers talked to me and said I will look for it and call you back; still no call. I got a call two weeks later asking if I still was in the market and I said yes. I made an appointment for saturday afternoon 03/14/2009. The salesman that I talked to on the phone said two lenders had approved me and the approval was good thru 03/14/2009 at 9pm; I arrived at 3:30 pm and was told that they could not find my file and I had to start all over. They ran my credit again and started processing the paperwork; and everything looked good.

The sales man left and was trying to juggle several customers at once and left me sitting out in the lobby while he waited on others; rather than turning me over to another sales staff member who could give me the one on one personal attention that I also deserved. After waiting an hour; I got up and left; The salesman then called two hours later when he discovered that I left and said he was ready to deliver my car --guesss what; when a dealershop has lied to you as many times as central kia in Lewisville has; I do not need their cars; I will go to another Kia dealershop that is not Central Kia/

Another time; I was in for my 40 thousand mile tuneup and left my emailed discount coupon. The plano store would not let me use their computer to get my coupon saying their computers are for business use only. Another time at 60 thousand I paid for the service and forgot to take the coupon out of my wallet and they said I had to use it before I paid and I took this all the way to the manager and the response was no.

This company treates customers like garbage as they know they are the lowest cost Kia dealership in Dallas and they can get away with it. I would not recommend that anyone buy a car here. Although the cars are superior and the best car I have ever had; this dealership will use every opportunity that it can to kick you in the BUTT and slap you in the face. This is the most unprofessional group of liers I have ever seen; they will tell you what you want to hear on the phone and once you are there; they will lie to you like dogs.

Kristin of Plano, TX March 4, 2009

The entire story of our nightmare with Central Kia is way too long to type. But the shorter story is: My daughter's 2006 Kia Spectra was towed to Central Kia and it just stopped. After being at their dealership for 23 days, and everyday being told don't worry we'll find out what is wrong with your car and everything is under warranty. Everyday they would call saying they replaced this and that, which I never authorized,but still couldn't get the car to run. Finally I'm told it's the computer system and that it went out because a stero speakers that were professionally put in her car. They had been there for months ahead of time.

So, now everythig they replaced I'm being told I have to pay for in the amount of $2,200. Many calls to Rusty Wiley where he was the rudest and I could tell trying to rip us off. I finally go to pick up the car, give the girl my credit card and she gave me a receipt saying the car is totally under warranty you don't owe us a thing. Great I said and the car was brought around and I left. 1 hr later I get threatening phone calls from R. Wiley saying he is going to put me in jail and to pay them or bring the car back. I called, left a message, and told him what happen.

You won't believe this, but Central Kia then stole my daughter's car off the parking lot from the hospital she works for. We didn't know it was Central Kia, called the cops filed a report. I get home and have another call from R. Wiley saying your car is done and ready to be picked up. We already picked the car up several days earlier. The Dallas police were wonderful and retrive the car back to us from Central Kia. The people that work there didn't even want to give my car to the police. They were told they would be arested, so they gave the car to the police.

I then get a law suit in the mail. How can they sue us? I was given the car, told it was all under warranty, and a paid reciept. Please all of us that have been ripped off my Central Kia need to work together to close them down. I've called the news here and they are calling me back for the story details. We need to protest out front of their store, don't let this ever happen to anyone else.

Not only did they steal my daughter's car, this is grand auto theaf as they didn't do any paper work to pick up the car the car is in very bad shape. Dash and panel damaged, wires every where and the stick shift messed up from them towing the car. My daughter is very ill and suffers from colitis. She has been in the hospital twice because of the stress from their actions. I'm a single Mom who suffers from MS, and no money. I need help.

P.j. The Christian of Plano, TX February 3, 2009

I've been in sub prime car sales for over 20 years and used to work at Central Kia. You should be on the other end and see what it takes to put a sub prime customer in a car. Most of the customers that are taken out of a car either can't or won't provide the documents REQUIRED by the bank or have lied about their income or their job time. Most of the sub prime customers have NEVER paid any one in their life , but it is our job to work to get them approved. The average coonsumer has no idea how hard it is to put one of these deals together. Customers think these banks are dying to loan them money ....they are not.

It is a juggling act to find a car that we own cheap enough so that we can fit in the huge aquisition fees that the banks charge. OR..we must buy down the rate because the TX limit is 18% and most times we must seek financing out of state and their rates are much higher. The worst part is that some of these customers think no matter how poorly they have managed their bills in the past , that they deserve ZERO down financing.

On top of that they think they can buy a $21k SUV for 200.00 per month. They just don't understand that it takes a very low interest rate from the bank to get a payment that low on a new vehicle. People that pay their bills on time deserve and get great rates. We try hard to put people in cars and get them a second chance giving them the benefit of the doubt and want to believe that they will pay our lenders and so we take a risk and put them in a vehicle while we shop their credit and try to get the deal bought. If we don't take this gamble with a sub prime customer..someone else would and we may as well close the doors.

I had to finally get out of the business for health reasons...but I would like to say that for every bad salesperson, there are 5 that will never lie to their customers and are good hard working people that may work a 12 hour shift and if they sell nothing...they make nothing. Add to that people will come into the dealership, you take the credit , work the desk and hound the finance dept. to get your customer a loan from a bank. Then you work numbers, come to an agreement, have the car cleaned, all the paperwork completed and maybe spend 2-4 hours devoting yourself entirely just to have the customer bring it back the next day and say naa. I've changed my mind or worse they will refuse to bring in the necessary documents (proof of income, residence, etc.) They will beg you to put them in the car and to trust them, then sure as you do, they'll take a week to get insurance, this holds up the salesperson's money for days sometimes weeks. THERE ARE TWO SIDES TO EVERY STORY.

Terri of Frisco, TX October 26, 2008

I bought a new car last night from Central Kia of Plano. I did not take delivery of the car (thank God) and did not get copies of the contract or any other paperwork. I realized this morning that, while my payments where where I wanted them, the term of the loan is at 75 months instead of 60 at over 8% interest! I have stellar credit!! This is making my loan well over 5,000 more than then salesperson and I agreed to. Thank God I have not driven it off the lot yet, I am backing out of this tomorrow. What a scam! Slick willie extraordinaire.

I have unverifiable income, the bank would be stupid to approve this loan. If the dealership refuses my back out, the loan is still unprocessed, I will have to contact the lienholder and let them know to deny the loan on account of unverifiable income (which I have).

Allen of Wylie, TX October 18, 2008

bait and switch is all i need to say. also they don't do what they say and if you don't pick over the paperwork with a fine tooth comb, they'll not take anything off the car and will also take your rebate.  i'm am now upside down on the car by $5000. don't buy from these people.

Rachel of Bedford, TX October 7, 2008

I was approved at the Kia dealership for a 2007 Kia Optima, agreed to all of the terms and signed all of the paperwork(contract, title application)which they gave me no copies of on a Friday evening. The finance officer told me to come back the next day or following Monday to pick up my copies of the paperwork and the other set of keys to the vehicle.

When I came in the next day the salesman that I worked with told me that the finance officer was still working on it and he would call me Monday. I was confused as to what he was working on but was assured everything was fine. When I did receive a call from the finance officer that Monday he told me for the payments I would be paying on that car, a 2007, he could get me into a 2009 that I should come up there and look. When I got there I expressed to him that I would prefer not get into a newer car because of the price difference and my budget.I was then told that basically they had lied to me the whole time. They said that the bank would only finance me on a brand new vehicle not the used one that they had placed me in, the wehicle that I had already signed the contract for and taken possesion of.

They then asked if I would like to look at the 2009 vehicles which I would be paying $50 or more per month on than I agreed to pay in the first place. Either that or I needed to find a ride home. I drove more than 13 miles to the dealership in the car I had just bought from them thinking it was mine and ended up stranded there when they took the keys from me. I signed a contract, if I'm held to the contract shouldn't the dealership be held to it as well?

J of Richardson, TX September 19, 2008

I first called the dealership and gave them my info for pre-approval. After being told to come in because they could definitely work with me I was greeted and dealt with by Alex Barbosa. After a long while Alex returned saying he could only work with me if I had a co-signer. My aunt in Mt. Pleasant (over 120 miles away) would co-sign for me and come down the next day.

After receiving this info and a fax of her license I was able to leave the lot with a used Chevy Aveo with 17000 or so miles. I was expecting to return the next day with my aunt to sign the paperwork, but the next day after waiting almost 2 hrs we were told the paperwork could not be found! This was very upsetting to my aunt who drove down, but she was told by the Director that the papers would personally be driven, or FEDEXed, or Whatever was necessary to make things right. Monday came and went and nothing.

I have called the dealership daily for 2 to 3 weeks and always get the run around. I leave a message but get no call back. The temporary plate has come time for replacement so I call the dealership and finally get to talk to a Daniel in the Financing Department who today tells me the Dealership cant work with me, the Alex Barbosa lied and was fired, the car needs to be returned today, and then precedes to tell me he knows a guy down the street who can definitely get me into a used car today!!!

The Car is being used daily for transportation and now needs to be replaced impromptu. I am going to have to miss work to take care of getting another car. My wife was waiting to get this car to get a new job which she has now and it seems my guaranteed transportation for her is going away.

Pamela of Plano, TX September 19, 2008

Deceptive business practics to get you financed. Inflated the sticker price of vehicle to cover extended warantee and GAP insurance, but never issued these insurances or warantee. Also promised to give me a sunroof never follow thru. Overcharged and down right lied and wants to to lie to finance company regarding your down payment.

A lawsuit will finally put their unfair practices toward the consumer to a REST! They must be held liable for what they do to consumers.

Not insured properly and no protection of you vehicle.

Betina of Blue Ridge, TX September 9, 2008

I need help pretty bad with the way Central Kia of Plano had screwed me over!! It all started when my vehicle that I had purchased from them 2 yrs ago started acting up. The a.c. went out on it and I needed to get it serviced. I wanted to see their hours of service so I went online and had seen they had an advertisement for 4000 off their Sorentos. It also had another place that said see what your trade in would be and it had a coupon to present to get that price off if you end up trading your vehicle in up there.

I really didnt think much of it but I ended up getting a phone call from a representative there and she said come on in and we will make it happen for you and your payments would be around the same price. I originally was just bringing the car up there so the mechanic could look at my car because they said they could not work on it till the following week because I had an extended warrantee on it (they also told me to cancell). So after calling her three times to cancel she persuaded me to just see what was up.

I sat there 6 hours that night and within those six hours they said the women on the phone was wrong and she was getting fired for the information she gave me. She was not because she is still there taking my angry phone calls to this day. I tried to leave but they were very persistent on getting me into the car. They didnt even know about this advertisement till I showed them on the internet.

From the get go I should have learned, but I was graduating from college and thought you can afford a little bit higher payment and I deserved it cause I am also a single mother. They did after all give me the deal that was spoken about on the phone but they had to bring the general manager in off his vacation to finish me off. When I was signing paper work they told me if the bank asked I put $1000 down, which I had not.

I signed the paper work and they told me they would mail them to me the next week. So that night I thought I was driving away in my FIRST brand new car, I mean I tore the wrapper off!! Three weeks later I noticed they were still taking payments out of my checking account for my old car so I called up there. The manager said I just needed to bring in my social security card and another thing showing my address cause I had just move 2 months before that and things were not matching up. I was fine with that because they promised to fix the problem and also had me stop payment at my bank for the car I traded in. So I did.

Needless to say when I got there I was in for a big shock! They had fired all the people that had been a part of my deal including management (ya right, I wont believe that one again) and said that the bank would not pay them back for the rebate so they needed my brand new car back. I argued with them for another 2 hours asking how can this happen after three weeks, they said they had tried calling but my cell phone said it was disconnected!!

I dont understand how everyone else in the world got a hold of me in those three weeks but them! I was livid, I told them no cause they did not have my trade in there anymore and they wanted to give me a loner till they got it back.

They offered going through other banks to get an approval but as you can see I was lied to the whole time and I did not want to purchase my first new car from them anymore. They wanted my keys to the new vehicle back and I refused, but they said if I drove off the lot they would have the police take it back. I graduate college this Thursday and being a single mom I did not want to chance going to jail so I did what they wanted. The deal went wrong because the bank did not want to give them the money back on the rebate and they were not interested in taking it out of their pocket.

I asked how can you not back up that if its your rebate. I have gotten the run around and still do not understand. They loaner they have given me to drive around in, let me remind you I am a single mother, is leaking water all over the floor board, its surging and it has a hard time starting up! I feel unsafe in this thing; I just dont understand how they could have two cars in my name and make me leave with neither of the two. It took me six hours to land the deal and two more to take it back and now I have to drive this POS. Just a total mess! I AM STILL SHAKEN UP OVER THIS WHOLE ORDEAL.

Their is a little more to the story but my main thing is they should not be able to lie to people, get them in and make a deal, then take it back weeks later? I feel very violated because they took every advantage to take advantage of me. Can you please investigate and show them this is wrong and you can not do this to people especially women who are by themselves!!!

Terri of Plano, TX September 8, 2008

Went to purchase a new rio 5 - going to trade in a 2001 spectra w/127000 miles on it. Advertized sales pitch from Central Kia = drive drag or push your old car in and we'll give you $3000.00 trade in for it! (Spectra is in fair condition - blue book is 5000.00)

They backed out of the sale after they found out I would not pay for an extended warrenty - and I would not finance through them!

This company is a complete rip off! They do not care about the customer at all and they tried to rip me off during the pricing stage of the game too! Bringing me this great deal of 100 off the sticker price + tax and lic. Jerks! So I fought about that and did get the $3000.00 for the trade in - but they kept us there for nearly 3 hours messing around until finally they decided they were going to pull out of the deal! KEEPING 2 OF THE 6 PAPERS MY DAUGHTER HAD SIGNED! They are cheats and should be fined for their unethical business practices!

I came home and called a lawyer, he asked that before I bring a false advertizing suit against them to try contacting a different dealership to see if they would make things right.

I called Huffines Kia in McKinney, the manager apologized for the actions of Central Kia but said since his dealership was independent of Central he thankfully had no business dealings with them, but has had several with their very unhappy clients!

I will be calling my lawyer back and try to retrive the 2 papers my daughter signed that they refused to give us. And I plan to sue them for anything my lawyer thinks we can sue them for! I don't care if I make any money or anything off this suit or not - I care that this dealership should be shut down! Or at the very least heavyly fined!!!

Wanda of Guthrie, OK September 5, 2008

We paid them $3200.00 on 8-19-08 to replace engine, radiator, hoses, belts and parts associated with problems under the hood. My son picked up the car 8-19 & noticed the speedometer was working sporadically (it was fully working when he dropped it off 8-3-08. He took it back the next day and Central Kia said my son must have kicked something under the dash and now the speedometer needs replacing ($200-400). We did not replace it. Yesterday (9-4-08) the car stopped.

My son could not boost it off so the Police helped him tow it to AutoZone who ruled out the battery, alternator and starter - He Towed the car back to Central Kia who said after coordinating with the tech hotline that it could be the computer but they didn't have a replacement part to test it and agreed to call me when they know more. Rusty Wiley just called and advised now we need to replace the Fuse Block costing $526.00.

Everytime Central Kia TOUCHES the car, something else goes wrong. They claim to be thorough in their diagnostics and make all the necessary repairs but I believe they are taking advantage of consumers. They refuse to give a direct number to the Owner, President or CEO...instead they take a message. We've never heard from an Owner to assume responsibility for their service. Kia consumer care hotline 800-333-4542 is no help...stating they will not get between the dealership and customer disputes (what are they for then if not to be a mediator???). I am so frustrated and feel helpless and vulnerable. Can you help.

Central Kia is trying to get more money out of us. I now don't believe the car need the repairs they claim, and if it does the damage is a result of their incompetence in repairing the car in the first place. In the meantime, my son has to find a way to work (Central Kia does not provide loaner cars) and he missed work on 9-4-08 waiting on them to identify the problem. That cost him a days pay.

Rod of Dallas, TX August 16, 2008

Absolutely the worst after purchase experience in my entire life! Be fore warned that the ONLY thing this dealership cares about is taking your hard earned money! There is no value given towards the customer after the dotted line has been signed.

They will make promises they do not intend to keep & forget what they told you, make you do your own follow up on everything, on and on and on. Are you getting the picture? Thank God I only bought a used HONDA from them and won't have to deal with the likes of them again!!

Edna of Denton, TX March 6, 2007

On February 20,2007 I contacted Central KIA by email and by phone I asked about trade-ins and qualifications.I was told to come in. We went in about 10a.m.We meaning myself and friends.

We were greeted by a sales person (Daniel).I told Daniel I spoke with a guy (Brian)over the phone and I received an email from(Gracie)I shared wth him the information that was given.He said Brian is not here right May I help you?I said I hope so.He then suggested that I take a look at what they have.After looking at the vehicles we went into his office.He gathered information from me.

He then took the information to the fiance manager (Bobby)By now it is time for me to leave to pick my children up from school (after 2:00p.m.).I told the salesman I had to drive back (about 30 mins from here)to get my kids anyway, he said when will you be back? I said to him in about an hour.How is everything looking? He said when you get back we will put you in a car.I made it back about 4:00pm. with my kids. I informed the salesman I was back and that my kids haven't eaten. How long will it be? He said less than an hour.(By the way, my children and I were outside.)

The salesman came out about 15 mins. later and said to me have you decided which vehicle you want 'I test drove 2'I showed the cars to my kids so they decided which one they all wanted.I asked Daniel which one could he get me a better deal on he said the black pontiac, for sure after my children spoke.I told Daniel let me think about it and call you tomorrow.

So I had upset kids.

Then he says to me this deal might not bee here tomorrow.At this time he was you have to do it for the kids. So beeing a parent you don't want to dissapoint your kids espicially,when their hopes are going through the roof.We went inside to discuss details.There were some disagreements. Finally,a decision was made and I had 4 happy kids.The finace manager said everything looks good and you are good to go.

The finace manager then says I will be right back this is about 6:00p.m. I said to him as well,my kids are getting aggitated because they haven't eat yet. He said it won't be long and I said that's what Daniel said earlier. We finally got to leave that car lot before just a little before 8:00p.m. On March 2,2007 I received a phone call at 10:16a.m Bobby.Telling me that he put the wrong VIN # on the bank statment so I needed to bring the car in so he could get the correct # and take photos of the car otherwise I could not get my tags.

I agreed.When I got there I had to wait on him for about an hour.He then came out with a notepad or folder and wrote the VIN and aked to see the keys so that he could check the miles on the car which all of this never really made any sense to me but they are suppose to be legit.He later calls me into his office and tells me we are taking the car.I said WHAT? What do you mean you are taking the car.I was embarrassed,humilated,and very devastated.He said I can't let you lleave here in that car.I asked him where was my trade-in do you still have iit?He said yes.Ok, I then said to him where is it and I will also need my title. I waited hour after hour for my trade-in and title.

I had been there all day and I also had a friend with me.We were hungry and had no transportation.They people at the car lot was very rude. They wanted to know why we were still there well, for one you took the pontiac and you still have my trade.What and how are we supposed to do?It was time to pick up my children from school.I had to call a friend who I had to pay to get my kids and watch until I could pick them up.

Finally,I called the cops at 3:11p.m. An officer came out and went inside to speak with the people at Central KIA in Lewisville.My trade then arrived about 30mins.later.I asked for the title and I was told you signed it over to us so technically it's not yours anymore.

They were all laughing about.I kept my cool.I left in my trade but I do not have the title.

My kids are dissappoint they showed all there friends their new car.I spent alot of time at Central KIA,I was humiliated,the people were rude except,for Daniel I am suffering from stress,emotional distress and the loss of time,I also had to pay my friend (sitter).

Glen of McKinney TX (1/8/01):
My wife and I traded our 1997 Black Mercury Sable, fully loaded, and in return purchased a 2000 Kia Sportage from Central Kia on January 6th, 2001 in the evening. We looked at a 2000 model and were interested because of the price/rebate. We took a brief test drive and went inside to see if we could be approved - the details and specifications of the car were never explained to us because they weren't sure we would be approved.

The only thing we noticed wrong with the car was a 3" x 2" piece of paint missing off the right rear bumper, which they agreed to have repainted on Monday and a Due Bill was issued. There were also a few small scratches to be repaired. Naturally, it took quite a while to become approved and do the paperwork. By this time it was dark out.

We were rushed because of their closing time and the car was never detailed (cleaned, vacuumed) because we were told that the cleaning staff were lazy and soon to be fired. This is where we had our first bad feelings about this company. We were foolish enough to agree to the sticker price even with the paint damage - we were being flexible. We didn't even ask for one penny off the 'sticker price'. We were surprised we were even getting approved.

The next morning, we got in the car to go to church and my wife noticed what seemed to be dry blood in the knee area on the dashboard. Since she had a light color on, I cleaned it off and on the rag it turned red. Then she noticed dry blood on the side of the driver's seat and sun visor. Upon further inspection, we noticed that there were small leaves under all the mats, in between the seats, and EVEN the GLOVE BOX. The car appeared to be USED and was sold to us as New.

After church, my husband drove back to the dealer and they were closed. Monday morning, I went to speak with Sanders (our salesman) and/or owner of the dealership. Sanders went out to the car and also saw the bloodstains. He apologized, then said he would get me a different 2000 model or into a 2001 that had the same features/price comparable because of the trouble.

Sanders then asked me if I would accept the 2001 Kia Sportage in Silver that had the exact features and a $350 price difference. I asked if my payments would go up and he said "No" and then replied, "We will eat the cost difference between the old and new model - Don't you worry, my main concern is to make my customers happy".

I also told him then that I was concerned about the high mileage, 2139 miles, and he said that was a concern of his, too. He then said "Before I showed you the car the night before, I asked Vernell if it was all right to sell this car with the high mileage and Vernell said 'Don't worry about it'". I then apologized for the inconvenience and he said "Don't dare apologize, it was our mistake".

Sanders wrote up the change of paperwork for the new car, brought it to Mickey (his supervisor), which at that time, Mickey strongly disagreed with Sanders, and said, "The best he could do was to try to clean this car up". I then asked Mickey if he could try to get the same model from a different dealer, which they normally can. He said they would try to get a different car to replace it and to call in the afternoon.

I left for work with hopes to be satisfied. I came back later that day to see if they were going to fix the problem and they said they didn't find another model and blew the issue off like it was no big deal. Mickey said "We'll just clean it up for you" and I told him I don't want a car that had blood in it and seemed to be used. I told him just give me my Sable back and we'll void the deal. He replied, "You can't do that" and started getting angry. I then asked to speak to a higher manager or the owner and he flat out refused, and said again "We have to clean the car up".

On another note, Mickey told me has only been employed by that dealership for 9 days. I left angry and my wife and mother-in-law pulled up as I walked out the door. That's when Vernelle walked up and saw my wife was upset and asked us what was wrong - we told him what happened. That's when Vernelle told us that we bought a Demo Car. This was the first time those words came out of ANYONE'S mouth. If we knew that it was a Demo Car, we would have NEVER PURCHASED IT. Vernelle said "I apologize if I didn't tell you before" and I said 'It's too late now, an apology won't fix this'. Vernelle and Sanders were very pleasant, even though they were deceitful.

I AM A PERSON WHO NEVER, EVER BUYS ANYTHING USED. We were flat out lied to, and are now being denied any rights. We all went back in to ask why were sold a Demo Model without being told and Mickey said, "You signed for it, it's yours - we didn't force you to sign anything." My wife asked to speak to the owner, again, and he said we couldn't talk to him; we had to make an appointment. Mickey had a very arrogant attitude and seemed like he didn't want to remedy the problem, even telling my wife and mother-in-law to their faces "There's nothing he could do for us". He told us "We don't have to tell you it's a Demo Model". I then lost my cool and swore at him.

Mickey walked us to the front door, told us "Here's the door" and said "Leave, call later to make an appointment with the owner, I can't help you". I then said 'Whatever happened to customer satisfaction?'. They just seem like they wanted to get rid of this particular car and are glad they found two suckers. The bad thing is, my wife and I are the suckers and we are looking to you for help. We just want what we paid for - A NEW CAR.

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